Call Flow & PitchThe Call Flow Script Call Opening : Thank you for calling GuruAid the leaders in independent technical support my name is ____ How After the customer discuss, the issue rephrase and paraphrase the issue for better understanding Document the Support Query appropriately: (whatever the customer says is the issue, document Do proper Case Building & Ask Probing Questio Apart from this issue, do you have any other problem with your computer? Does your computer take too long to boot up/start? May I know for what do you use this computer? For Business purpose or Personal use? Are you the only person who uses this computer? Since when you are facing this issue? Have You Made any changes on your Computer HOW TO PITCH FOR REMOTE ACCESS After Paraphrasing and Probing for the Issue understand the issue well and then pitch for the Rem Explain the customer that, “Mr. Customer the issue that you are having can be due to ma Use 'The Guru' to find out the probable cause of the issue, if available. Then tell the customer that, “to find out what exactly is the issue I have to diagnose your If the customer denies to give the Remote Access explain him that the Remote Access session is c Take the remote access by giving all the appropriate disclaime Then diagnose the customer's computer by following the proper Diagnost HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS Page 1 Call Flow & Pitch HOW TO PITCH FOR SALE AFTER THE DIAGNOSIS After the diagnosis is done just place the call on hold and let the customer know th And that you are preparing a list of things that needs to be done on the computer PITCHING 1 : “Alright Mr. Customer so I have diagnosed the issue and I have confirmed it with my level 2 technician Give the list of things that needs to be done to the customer a For Example:Removal of all the errors and software conflicts Removal of all the infections and hidden viruses Removal of all the unwanted temporary files and folders Removal of all the unwanted applications and services Repairs and re-installation of the registry files Configuration and setup of the applications, registry files and services Clean up, tune up and total servicing Performance enhancement And then Give options to the customer for other tech support companies, “So, Mr. Customer I would suggest you to fix this problem as soon as possible and I wo Geek Squad - $150 - $200 Staples - $150 - $180 Local Technician - $140 - $170 “So these are the charges that you have to pay for a One Time Technical support if you And then wait and let the customer respond and depending upon the response from th “Mr. Customer rather than going outside and taking your computer over there and the so that we can fix the problem right now on this call and give you a technical support n And then brief the customer about the benefits of our Annual Maintenance pl “The reason why I am suggesting you to go for our Annual Maintenance plan is becaus Our maintenance plan takes care of all your PC issues for one year. Major benefits of o 1. Unlimited PC Support 2. Instant help from GuruAid Certified technicians 3. Unlimited PC tune-up 4. Unlimited Security Checks 5. PC protection from viruses, malwares, spyware Page 2 Call Flow & Pitch Note : Refer the FABING Tab over here And after that accordingly tell the prices of AMC by following the 3, 2, 1 policy So Mr. Customer as per your computer configuration, your computer is eligible to h At first just show the 3 year & 2 year Plan and then show the 1 year and OTF Note : Refer the Pricing Tab over here OR The other way to pitch for the sale is the simple and the conventional way. PITCHING 2 : “Alright Mr. Customer so I have diagnosed the issue and I have confirmed it with my level 2 technician Give the list of things that needs to be done to the customer as per the For Example:Removal of all the errors and software conflicts Removal of all the infections and hidden viruses Removal of all the unwanted temporary files and folders Removal of all the unwanted applications and services Repairs and re-installation of the registry files Configuration and setup of the applications, registry files and services Clean up, tune up and total servicing Performance enhancement And then start pitching for the sale in the way mentioned “After working on your computer and being a technician myself let me inform you performance of your PC, hence I would advise you to go for our Annual Maintenanc “As you sign up an Annual Maintenance Plan (AMP), you won't be charged anything for the period you subscribe.” “As you sign up for a the Annual Maintenance Plan (AMP), you won't be charged an for the period you subscribe.” “Looking at your system configuration , I would strongly suggest you to go for Ann “The subscription gets you unlimited PC support, instant help from certified techni “Your current problem will be resolved for FREE as a part of the subscription.” Page 3 Call Flow & Pitch “We become a single point of contact for all your computer issues no matter how m And then brief the customer about the benefits of our Annual Maintenance pl “The reason why I am suggesting you to go for our Annual Maintenance plan is becaus Our maintenance plan takes care of all your PC issues for one year. Major benefits of o 1. Unlimited PC Support 2. Instant help from GuruAid Certified technicians 3. Unlimited PC tune-up 4. Unlimited Security Checks 5. PC protection from viruses, malwares, spyware Note : Refer the FABING Tab over here And after that accordingly tell the prices of AMC by following the 3, 2, 1 policy So Mr. Customer as per your computer configuration, your computer is eligible to h At first just show the 3 year & 2 year Plan and then show the 1 year and OTF Note : Refer the Pricing Tab over here You can either use the Pitching 1 or Pitching 2 also making use of the FAB And after that accordingly tell the prices of AMC by following the 3, 2, 1 policy So Mr. Customer as per your computer configuration, your computer is eligible to h At first just show the 3 year & 2 year Plan and then show the 1 year and OTF respectivel AND THEN IT ALL DEPENDS ON YOUR OBJECTION HANDLING SKILLS THAT CAN B For Reference check : Issue & Rebuttals Page 4 Call Flow & Pitch REST IS ALL ON YOU. !!!..BEST OF LUCK..!!! Page 5 Call Flow & Pitch ow Script al support my name is ____ How may i help/assist you ? e issue for better understanding mer says is the issue, document the same in the support query as the VOC– do not create your own VOC or S omputer? ose or Personal use? TE ACCESS well and then pitch for the Remote Access. are having can be due to many reasons.” and then list 2 or 3 probable cause of the issue. able. ssue I have to diagnose your computer and in order to do that I need the Remote Access of your t the Remote Access session is completely secured and read couple of disclaimers ac wing the proper Diagnostic Steps & then Pitch f ER THE DIAGNOSIS IS DONE Page 6 Call Flow & Pitch ER THE DIAGNOSIS IS DONE nd let the customer know that you are discussing the issues with your Le o be done on the computer and go on with the script by saying, med it with my level 2 technician that these are the issues that needs to be ry files and services port companies, blem as soon as possible and I would like to give you the following options to fix these problems and their charges One Time Technical support if you go outside to fix the problems, So which one would you like to go for.” g upon the response from the customer suggest him our maintenance plan by saying, your computer over there and then get help to fix the problem, I would suggest you to go for our Annual Maintena and give you a technical support number which you can use anytime you need technical support in future as well ual Maintenance pl nnual Maintenance plan is because, s for one year. Major benefits of our annual service plan are: Page 7 Call Flow & Pitch ing the 3, 2, 1 policy on, your computer is eligible to have the following Annual Maintenance Plan (AMP) Plans from us. onventional way. med it with my level 2 technician that these are the issues that needs to be ustomer as per the ry files and services nician myself let me inform you that your computer demands timely maintenance & optimization to improve to go for our Annual Maintenance Plan that will take care of your computer.” ), you won't be charged anything for today's fix and also you will get Unlimited FREE Support for all your com (AMP), you won't be charged anything for today's fix and also you will get Unlimited FREE Support for all yo ongly suggest you to go for Annual maintenance plan that take care of all issues related to your computer. “ nstant help from certified technicians, Unlimited PC tune ups.” a part of the subscription.” Page 8 Call Flow & Pitch computer issues no matter how many times you contact us for Computer software related issues.” ual Maintenance pl nnual Maintenance plan is because, s for one year. Major benefits of our annual service plan are: ing the 3, 2, 1 policy on, your computer is eligible to have the following Annual Maintenance Plan (AMP) Plans from us. so making use of the FABING Tab and then continue as per the i ing the 3, 2, 1 policy on, your computer is eligible to have the following Annual Maintenance Plan (AMP) Plans from us. ar and OTF respectivel LING SKILLS THAT CAN BE DEVELOPED ONLY BY YOU e & Rebuttals Page 9 Call Flow & Pitch EST OF LUCK..!!! Page 10 Call Flow & Pitch – do not create your own VOC or Sup eed the Remote Access of your computer.” Page 11 Call Flow & Pitch fix these problems and their charges respectively:-” ne would you like to go for.” ance plan by saying, st you to go for our Annual Maintenance Plan, d technical support in future as well. Page 12 Call Flow & Pitch an (AMP) Plans from us. tenance & optimization to improve the stability a r.” mited FREE Support for all your computer issues Unlimited FREE Support for all your computer i issues related to your computer. “ Page 13 Call Flow & Pitch oftware related issues.” an (AMP) Plans from us. an (AMP) Plans from us. Page 14 Call Flow & Pitch Page 15 Sales Tips & Rebuttals Sales Tips and Techniques 1 People make decisions emotionally. They decide based on a feeling, need, or emotion, not through a logical thought process. T When you’re pitching for a sale, you should ask yourself, “What is the emotional hot button 2 People justify decisions with facts. Example: a man sees an advertisement with a photo of a sports car and instantly falls in lo He wants the car because it makes him feel good. But he buys it only when he can justify t 3 People are egocentric. The word “egocentric” means centered around the ego or self. We all see the world in term On a deeper level, the question might be “How does this give me feelings of personal wor 4 People look for value. Value is not a fixed number. Value is relative to what you’re selling, what others charge, wh You must demonstrate a value that seems to be equal to or greater than the asking price. T 5 People think in terms of people. The human brain is not a computer, calculator, or information processor. Scientists have sh Remember how some mathematical questions in high school were stated as real-life situat 6 You can’t force people to do anything. When people buy, it’s not because you wield some magical power over them. You can urge. You can push. You can entice. But ultimately, people do what they want to do 7 People love to buy. Some say people don’t like to be “sold.” Not true. People love to be sold. They love to discover wonderful new products and exp What people don’t love is to be cheated or tricked. Therefore, it can be helpful to change y Page 16 Sales Tips & Rebuttals Instead of “selling” to people, try to “help” them. Sell good products, make appealing offer 8 People are naturally suspicious. It’s true that there’s a sucker born every minute, but most people are moderately skeptical You can never predict the level of suspicion any particular person has, so it’s usually best t 9 People are always looking for something. Love. Wealth. Glory. Comfort. Safety. People are naturally dissatisfied and spend their lives At its simplest, writing good copy is a matter of showing people how a particular product, s 10 People buy “direct” because of convenience and exclusivity. If people could easily find the things you offer at a nearby store, that’s probably where man That’s why it’s wise to emphasize the convenience and exclusivity of what you 11 People like to see it, hear it, touch it, taste it, or smell it before they buy i Some people never buy online because they can’t examine the merchandise. Some items, Other items, such as clothing or food, may be a harder sell — at least until people have a s Think about how people buy things in stores and ask yourself if there is some element of th 12 Most people follow the crowd. Most of us are imitators. We look to others for guidance, especially when we are uncertain about something. We ask This is why testimonials and case histories are so influential. Of course, this barely scratches the surface. Psychology is a deep and eternally revealing li REBUTTALS Q.1 I would just like to go for OTF $120 and don't need a maintenance pla A:1 The reason I am suggesting you this is because in future if you come up with any other problem on For example: If you have 1 problem every 2 months you will end up paying almost $500 for these 5 Page 17 Sales Tips & Rebuttals But if you go with our annual maintenance plan you can get unlimited Tech Support plus Once in ev computer will be serviced in 24 months and for 3 years plan 36 times so it is $12 per servicing appr Also if you think about it $399 for 3 year plan (36 cents a day) and $299 for 2 year plan is(41 cents Which plan would you like to go with? Q.2 How I got all these Popups on my computer?(If there are any Pop-ups or any sus A:2 All programs and services in the computer have their information and settings stored in the system These errors occur when registry files are altered. The source of change can be any form of threat l trojans, spywares, rootkits, keyloggers, worms ...etc. When they enter a computer they attack the the default information and settings stored in them. Its almost impossible to identify them as they m as useful programs in the form of plugins, add ons, Active X control, codecs, email attachment, spa pop-up window, ....etc and get downloaded to your system while opening an email attachment or w or a pop up window while browsing a games, social networking or a malicious website. So its likely clicked something harmful unknowingly. Q.3 I do not know if I can trust you. A:3 A: Let me inform you that Lester Inc., our parent company has been operational in the US f Feel free to go through the real time comments listed on the website by our customers. I kn But we here at Guruaid have always lived up to our customers' expectations over 95% of th Q.4 I dialed a toll free number. I don't know why I am talking to someone A:4 A: We have our head office at Branford, CT. However, the technical centre you have reache I am sure that you are aware IT giants like Microsoft, IBM, HP, and Dell have been outsourci I am in an offshore Contact Center based in India but I am working for an American compan Q.5 Can I call you back later? I have your numb A:5 A: Yes. You can definitely call back but please remember that this problem was already diag All we need to do is get a Sr. Technician to fix these issues right away. I am the senior tec If you callback the same number you may end up speaking to a New technician and would Q.6 I will return this product from where I have purchased.(In case of AV installation A:6 I appreciate your decision but the question is, will that really solve your problem? In the past AV installation has always been an easy task. You used to get a CD that you can None of the companies sell CDs anymore. They have replaced it with the card which is a vi the computer. This way you also have a peace of mind that in case you lose the AV from th its validity, without seeking help from anyone. Q.7 I don't need your services. I will try it on A:7 That's great! I appreciate the fact that you are self-dependant. However I think you have tr possibility of complicating the issue beyond the point of repair. Therefore, I would not recom Our technicians are trained to handle these kinds of issues and it would be best to ensure t Page 18 Sales Tips & Rebuttals ISSUES THAT CAN BE DISCUSSED WITH THE CUSTOMER 01. Computer is running slow 02. Windows takes time to boot with the help of Start up item in m 03. Windows updates are getting failed 04. Applications & browsers are running slow 05. Problems in Windows Action Center 06. Need to increase the virtual memory 07.Disk cleanup needs to be performed 08. Need to remove temp files 09. Need to remove prefetch files 10. Need to remove junk files 11. Need to to remove unwanted software from the computer PS :- These things should not be shown to all the customer's PC but ne Page 19 Sales Tips & Rebuttals gical thought process. That’s why intangible benefits are he emotional hot button here?” and instantly falls in love. However, he can’t bring himself to buy the car based on a feeling, so he reads th ly when he can justify the purchase all see the world in terms of how it relates to us personally. So when your pitching for a sale asks someone to eelings of personal wor what others charge, what the prospect is used to paying, how badly the prospect wants it, and how the pros than the asking price. The greater the value relative to the price, the more likely essor. Scientists have shown that its primary function is to deal with so stated as real-life situations? They were always easier to understand and solve than abstract problems. Your do what they want to do. This means your job is to show how what you’re offering meets you n be helpful to change your analogy of the marketing process. Page 20 Sales Tips & Rebuttals s, make appealing offers, and treat people fairly. That’s a surefire fo re moderately skeptical of any offer. They seek to avoid risk. as, so it’s usually best to back up all claims with evidence, such as testimonials, survey results, servicing res d and spend their lives searching w a particular product, service, or cause fulfills one or mor sivity. at’s probably where many would buy them. So if they are not buying from you directly for sheer convenience it before they buy it. rchandise. Some items, such as books and CDs, are tangible and familiar enough to sell easily online becaus st until people have a satisfactory buying experience — because qua re is some element of that sensory experience that is missing from bout something. We ask, “What do others think about this? What do others feel? What do others do?” The nd eternally revealing line of study. And while I don’t believe in making things more complicated than they h with any other problem on your computer, You'll again end up paying $100 to $120 for each problem. g almost $500 for these 5 problems. Page 21 Sales Tips & Rebuttals h Support plus Once in every month we will service your computer, that means if you go for 2 years Plan 24 Times t is $12 per servicing approximately. for 2 year plan is(41 cents a day) y Pop-ups or any suspicious th ings stored in the system registry files. an be any form of threat like adwares, viruses, computer they attack the registry files and change to identify them as they mostly come disguised cs, email attachment, spam mail, advertisement, an email attachment or when you click an advertisement cious website. So its likely that you might have n operational in the US for the past 31 years. You can visit our website that portrays a crystal e by our customers. I know that talking to an advisor on the phone can be uncomfortable at ectations over 95% of the times, and the same reflects on the website as well. centre you have reached now is located in India. Dell have been outsourcing their businesses to offshore countries and have constantly lived up to the cus for an American company and you are dealing with An American Company. roblem was already diagnosed by me and I am this close to fix the problem. ay. I am the senior technician and has spent ___ years in this company and hence I am in a position w technician and would have to spend your time in diagnosis which has already been done. On top of it, ase of AV installation which is a retail ca your problem? o get a CD that you can put in the computer and with just a couple of clicks; it gets installed on the comp h the card which is a virtual product that needs to be set up for the first time by creating your own accoun you lose the AV from the computer, your online account makes it easy for you to retrieve your product at ever I think you have tried to fix this yourself and did not get satisfactory results. Also I would like to tell refore, I would not recommend you to perform any troubleshooting steps without expert technical supervi ould be best to ensure the problems are handled by experts in this matter. Page 22 Sales Tips & Rebuttals HE CUSTOMER stomer's PC but needs to be shown as per the findings on that PC, this is only an Page 23 Sales Tips & Rebuttals on a feeling, so he reads the copy for technical details about the powerful engine for a sale asks someone to do something, it must also answer the uns wants it, and how the prospect perceives the difference b an abstract problems. Your pitching for a sale, therefore, should feature people through names, personal pron Page 24 Sales Tips & Rebuttals urvey results, servicing results and customer sa ectly for sheer convenience, they’re doing it because they can’t find the item else to sell easily online because there is little doubt What do others do?” The re complicated than they have to be, I think there is great benefit in knowing not only what pe ch problem. Page 25 Sales Tips & Rebuttals or 2 years Plan 24 Times ntly lived up to the cus hence I am in a position to do it for $___ een done. On top of it, ts installed on the comp creating your own accoun retrieve your product at Also I would like to tell expert technical supervi Page 26 Sales Tips & Rebuttals C, this is only an Page 27 Sales Tips & Rebuttals ough names, personal pronouns, quotes, testimon Page 28 Sales Tips & Rebuttals Page 29 Sales Tips & Rebuttals Page 30 Sales Tips & Rebuttals Page 31 Remote Control REMOTE CONTROL DISCLAIMERS – SCREEN CO 1. In order to proceed further and help you with your issue, I will have to remotely access your co 2. Before we proceed further, To maintain your privacy, I would request you to please close any p 3. This remote access session will be recorded for training, quality assurance and user safety purp 4. By entering this 6 digit code you are allowing me to access and manage your computer. 5. Please note that as the user you will always have total control on remote session and you can d right clicking on it and selecting ‘exit’. 6. When the session is terminated, the Remote Support software is uninstalled from your system 7. For your security, I am not authorized to download or use any third party software on your com REMOTE CONTROL DISCLAIMERS – LMI 1. In order to proceed further and help you with your issue, I will have to remotely access your co 2. Before we proceed further, To maintain your privacy, I would request you to please close any p 3. This remote access session will be recorded for training, quality assurance and user safety purp 4. By entering this 6 digit code you are allowing me to access and manage your computer. 5. At any point of time if you feel uncomfortable, you will always have total control on the remote 6. When the session is terminated, the Remote Support software is uninstalled from your system 7. For your security, I am not authorized to download or use any third party software on your com Basic Steps to avoid the delay in taking the remote s Scenario 1: - While taking the remote Session, if the customer is asking he is not able to locate Page 32 Remote Control Resolution: - Instantly open the run box and type the below command. “iexplore remote.guruaid.com” Scenario 2: - While taking the remote control, if customer is finding difficulties to open the brow Resolution: - 1. Ask the customer to open the other browser. 2. If customer is not having any other browser, try to reset the same browser. 3. If the 2 step is also not working, try to take the computer in the safe mode. Scenario 3: - While taking the remote session, if the customer asking you that Antivirus is block Resolution: - 1. Try to find out which Antivirus customer is using. 2. On the right hand side corner, ask the customer to locate Antivirus icon on 3. Right click on the icon and click on disable. The steps to disable the Ant 4. Either customer will get the disable option or else he has to click on setting Scenario 4:- While taking the remote control, if the customer is asking that he is getting the bla Resolution: - Ask the customer to open the other admin account. If the customer is not having any other admin account. Guide the customer to create other admin account. Run the command in the cmd prompt. “net user administrator /active:yes” Scenario 5:- If customer is asking that after downloading the remote file (logmein.exe) showing Resolution: - Ask the customer to follow the below steps. Go to the c drive. Open the program files. Rename the windows defender folder to windows defender. Old. Then follow the same steps to take remote. Page 33 Remote Control – SCREEN CONNECT emotely access your computer. So, Do you authorize me to Remotely Access your computer? u to please close any personal files and folders open on your computer. ce and user safety purposes. e your computer. e session and you can disconnect the session anytime by locating the GuruAid Connect application in the sys alled from your system permanently and the connection is terminated. y software on your computer from the Internet. ERS – LMI emotely access your computer. So, Do you authorize me to Remotely Access your computer? u to please close any personal files and folders open on your computer. ce and user safety purposes. e your computer. l control on the remote session and you can disconnect it instantly by clicking on the (X) button on the top ri alled from your system permanently and the connection is terminated. y software on your computer from the Internet. the remote s he is not able to locate the internet explorer icon. Page 34 Remote Control culties to open the browser. t the same browser. er in the safe mode. u that Antivirus is blocking the file to get download. ate Antivirus icon on task bar. steps to disable the Antivirus there are different steps for different Antivirus. as to click on settings and disable the firewall. hat he is getting the black screen. (logmein.exe) showing a message that file contain virus. Page 35 Remote Control Page 36 Remote Control Page 37 Diagnostics & Syval Diagnostic Steps that can be done to create Se After addressing the primary concern of the customer and finding the resources....Move on to the followin 1. Add or Remove Programs - You can show Add or Remove program and Educate the customer of using only 1 Sec {This can also be used to make the customer understand that due to all this unwanted software conflicts he is not ab 2. Action center - You can show errors in Action center if there are any.It is located in the right hand corner bottom 3. Windows update- You can show and explain customer about the Windows pending updates and check update his 4. Msinfo32- You can show system info but make sure just 1st page.. you CANNOT SHOW WINDOWS ERRORS u 5. Temp / %temp% / Prefetch - You can show these JUNK Files and explain the amount of space they occupy in C: that,"these files are the files that has got on to the his computer without his permission or authorisation" 6. You can RUN AVG TUNE UP and MALWAREBYTES looking at the situation to explain errors in the system wit MAKE SURE THAT YOU ARE NOT SCARING CUSTOMER NOT AT ALL.. NO SCARE TACTICS SHOULD B OUR SERVICES. MAKE SURE THAT BRANDING IS DONE PROPERLY ON THE CALL WHEREVER AND WHENEVER REQU Diagnostic Steps that can be done to create Secondary After addressing the primary concern of the customer and finding the resources....Move on to the followin 1. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Console and sho 2. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Disk Utility and 3. On a Spot Light box that appears at the Top Right Hand Corner on the Mac Computers, Search Activity Monito 4. Access Library Folder from Finder-->Go--->Library---> and then show Caches and Cookies in the Computer if a Page 38 Diagnostics & Syval MAKE SURE THAT YOU ARE NOT SCARING CUSTOMER NOT AT ALL.. NO SCARE TACTICS SHOULD B OUR SERVICES. MAKE SURE THAT BRANDING IS DONE PROPERLY ON THE CALL WHEREVER AND WHENEVER REQU SYVAL & ITS DISCLAIMERS If you come across with the Non-Technical call, always Run Syval and Create a n Scenerio: 1) 2) 3) 4) Old Computer Not Serviced Computer used for Business Computer Shared by Children Brand New Computer SyVal Disclaimers: 1) SyVal tool will only aid in performing diagnosis and it will not fix the issue 2) SyVal doesn't affect other applications installed on the computer 3) SyVal will be automatically disabled. We will be uninstalling the software Page 39 Diagnostics & Syval one to create Secondary Issues rces....Move on to the following Diagnostic steps to Show the secondary issues and Create a need for Sale. the customer of using only 1 Security Software on the computer and show Software conflict ed software conflicts he is not able to install his Security Software} in the right hand corner bottom ng updates and check update history SHOW WINDOWS ERRORS under any circumstance ount of space they occupy in C:// drive and make system slower. Moreover Educate the customer ion or authorisation" explain errors in the system with proper Supervisor approval SCARE TACTICS SHOULD BE USED.. TRY TO EDUCATE THE CUSTOMER AND SELL EVER AND WHENEVER REQUIRED. eate Secondary Issues – Mac Computer rces....Move on to the following Diagnostic steps to Show the secondary issues and Create a need for Sale. mputers, Search Console and show what you see in the Console Tab. mputers, Search Disk Utility and show what you see in that Tab. mputers, Search Activity Monitor and show what you see that Tab. nd Cookies in the Computer if any. Page 40 Diagnostics & Syval SCARE TACTICS SHOULD BE USED.. TRY TO EDUCATE THE CUSTOMER AND SELL EVER AND WHENEVER REQUIRED. IMERS n Syval and Create a need to Run Syval by foll d it will not fix the issues n the computer ninstalling the software before terminating the session or you Page 41 Diagnostics & Syval e a need for Sale. e a need for Sale. Page 42 Diagnostics & Syval Page 43 Run Commands List of things that can be diagnosed through Run Com Diagnosing through Run Command Things to access Run Command JUNK FILES JUNK FOLDER JUNK FILES START UP CONFIGURATION CACHE AND COOKIES ADD/REMOVE PROGRAMS CONTROL PANEL temp %temp% prefetch msconfig msinfo32 inetcpl.cpl appwiz.cpl control compmgmt.msc chkdsk perfmon.msc control printers printers services.msc winver devmgmt.msc Computer Management Check Disk Utility Performance Monitor Printers and Faxes Printers Folder Services Windows Version Device manager Page 44 Run Commands d through Run Commands Page 45 FABING FABING OF GURUAI 1 Unlimited Access 2 One Stop Shop Manufacturer Independent 3 4 24*7 Subscription Based Services 5 Personalized Assistance 6 Toll Free Number 7 8 9 $179.99 Remote Access 10 Live Help In Scripted Language •Unlimited PC support - You can get help everytime you call us for any software issues during the •Instant help from Certified Engineers who will assist you to fix your PC issues at the earliest •Our certified technicians are available 24x7 & provide you immidiate resolution for thge issue th •We have a toll free # so you are just a call away to reach us anytime you need us •PC tune-up & virus scans - which gives your PC the protection from viruses, malwares, spywares Page 46 FABING •Free Diagonsis to identify the root cause of the issue & the problems effecting the performance o •Volume Discount for every additional PC •One time transfer to a another PC- can transfer the plan to another PC once during the term for t SERVICES PROVIDED:Installation & Setup Upgrades & Updates Diagnostics & Resolution Performance Optimization Virus & Spyware Removal Internet & Network Access Backup & Recovery Email & Browser Support Computer & Internet Security Printer & Scanner Support This subscription gets you unlimited Technical support for all Software & operating System related instant help from certified technicians tune ups & optimization of ur computer in every three mon checks for your Computer as well. Also your current issue will be resolved for FREE as a part of the YOU ARE GETTING FREE TECHNICAL SUPPORT FOR NEXT 3YEARS AND 9 TUNE UPS IRRESPECTIVE WHETHER IT IS A NEW PC OR OLD PC,ONE SHOULD SERVICE THE COMPUTER ONCE TO LOCAL TECH, YOU WILL END UP PAYING $300 -$400 FOR 3-TO 4 INSTANCES WHICH IS A HUGE Page 47 FABING FABING OF GURUAID Customer can call unlimited times for unlimited issues. Will save all computer software related issues No need to call different people for different Support almost all computer brands ranging from Dell, IBM, Sony, Philips, & even custom m Anytime Access Unlimited support for the period of subscription with quality service GuruAid maintains your data & all interactions are saved which helps us provide personalized assistance Easy on your budget Easy on your budget No need to go anywhere from comfort of your home Instant support through chat No need to explain the problem No wait time No need to dial or remember TFN Secure remote connection In Scripted Language n get help everytime you call us for any software issues during the term of your plan for free gineers who will assist you to fix your PC issues at the earliest available 24x7 & provide you immidiate resolution for thge issue that you are facing with your PC are just a call away to reach us anytime you need us ich gives your PC the protection from viruses, malwares, spywares - In case of any infections, we remove the Page 48 FABING root cause of the issue & the problems effecting the performance of your PC ditional PC r PC- can transfer the plan to another PC once during the term for the remaining period mited Technical support for all Software & operating System related Issue, nicians tune ups & optimization of ur computer in every three months and security ell. Also your current issue will be resolved for FREE as a part of the subscription. NICAL SUPPORT FOR NEXT 3YEARS AND 9 TUNE UPS A NEW PC OR OLD PC,ONE SHOULD SERVICE THE COMPUTER ONCE IN 3 OR 4 MONTHS AND IF YOU GO D UP PAYING $300 -$400 FOR 3-TO 4 INSTANCES WHICH IS A HUGE AMOUNT. Page 49 FABING Saves Time Saves Money Effective Saves Time Saves Money Peace Of Mind Saves Time Peace Of Mind Convenient Saves Time Peace Of Mind Saves Money Secured Peace of Mind Saves Time Convenient Saves Money Extremely Cost Effective Saves Money Extremely Cost Effective Saves on cost (Transport Cost) Saves Personal Visit Saves Time Saves Money Peace of Mind Reduce Efforts No Fear of Loss Saves Time Ease of Access Reduce Stress Convenience Reliable In Layman Language Software insurance for your computer your computer will be safe for 3, 2 or 1 years Set of benefits Unlimited weekend weekdays public and national holidays certified technician Page 50 FABING you can chat unlimited pc tune ups and clean ups whenever you feel the system is running slow. every 15 days or a month online bill payment one point of contact for all problem resolution So any software related issues in future - we fix them for FREE. Our PC experts are only a phone call away to help you. We are available 24x7 Most importantly, a Maintenance plan covers all computer issues irrespective of brand of compute Page 51 FABING Peace of Mind Page 52 FABING ve of brand of computer or software Page 53 Tech Details TECHNICAL DETAILS Create New Account Ask the customer to reboot the computer in Safe Mode with Command Prompt and then tell him t net <SPACE> user <SPACE> test <SPACE> /add net <SPACE> localgroup <SPACE> administrators <SPACE> tes Once the customer hit enter the customer will see the command completed successfully after eve Once done ask the customer to reboot the computer and login to test account keeping the passwo Zero Degree Virus Challenging position to get the remote access with the error “file contained a virus and was delete STEP : Rename Windows Defender folder to stop the “file contained a virus and was deleted” noti The ZeroAccess rootkit has corrupted the Windows Defender program, so we will need to tempora Click on the Start button, select Computer, click on Local Disk (C:), and the click on Program File In the Program Files folder, right-click the Windows Defender folder and select Rename from the Add a unique variation to the file name, such as .old (for example, Windows Defender.old) or so You should now be able to download the on-demand scanners from this guide. Please download Win 8 Refresh / Reset Note: Need to inform the customer that the complete data including the software’s insta If the custmer forgot the system login password, Please follow the steps to reset. 1. Press & hold the SHIFT key (don’t leave until 2nd step) and click on power icon which is app Page 54 Tech Details 2. A window will appear then leave the SHIFT key and select the TROUBELSHOOT. 3. Select the Reset your PC from the below screen. 4. Click on Next at below window. 5. Click on Reset at below windows. How to Reboot Mac Computer in Safe Mode. Starting up in “safe mode” may help you diagnose problems you’re having with your Mac. Note: To print these instructions, open Help Viewer’s Action pop-up menu (looks like a gear), then Shut down your Mac and wait 10 seconds. Press the power button. Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before. Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear). To leave safe mode, restart your Mac normally without holding down any keys during startup. ANTIVIRUS Norton Trail http://us.norton.com/downloads/ Norton Account https://www.mynortonaccount.com/amsweb/default.do Norton online chat support http://www.symantec.com/norton/support/contact/chat/nortonlive.jsp?chatexp=vss https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?ct=us&lg=en&product= http://help.norton.com Norton Removal Tool https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+s Norton Security Scan http://www.freeantivirushelp.com/download/downloading/start.php?t=b Virus Removal Tool http://www.symantec.com/security_response/removaltools.jsp Page 55 Tech Details McAfee online chat http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT McAfee Account https://home.mcafee.com/secure/protected/login.aspx McAfee Product http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355&culture=en-us&cid=66854 http://mcafee-total-protection.en.softonic.com/ http://home.mcafee.com/store/free-antivirus-trials McAfee: Your computer is at risk: Real-Time Scanning: Off http://service.mcafee.com/FAQDocument.aspx?id=TS100903 http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe Kaspersky Trail http://www.kaspersky.com/productupdates?chapter=146274756 http://www.kaspersky.com/trials Kasrpersky Live Chat http://usa.kaspersky.com/support/home/live-chat-support Kaspersky Account https://my.kaspersky.com/ Kaspersky removal tool http://support.kaspersky.com/faq/?qid=208279463 Vipre Antivirus Trail http://www.softpedia.com/progDownload/Vipre-Download-95430.html All Antivirus Removal Tool http://kb.eset.com/esetkb/index?page=content&id=SOLN146 Trendmicro Trail version http://www.trendmicro.com/us/security/products/index.html http://downloadcenter.trendmicro.com/index.php?regs=NABU&clk=latest&clkval=3774&lang_loc= Trendmicro activation check Page 56 Tech Details https://reg.trendmicro.com/TerraSSFC/ViewPool/SingleOSAEntry.ashx?SN=ZZXX-0000-0000-0000-0 Trendmicro Chat Support https://esupport.trendmicro.com/prechatform/EN_Cons.aspx Trenmicro Account https://sso1.trendmicro.com/signin/module.php/myaccount/loginuserpass.php?AuthState=_afbba0 AVG online chat http://www.avg.com/ww-en/customer-support webroot-removal-tool http://download.techworld.com/147/webroot-removal-tool/ Bitdefender Trail http://www.bitdefender.com/Downloads/ Microsoft security essential offline update http://support.microsoft.com/kb/971606 Eset Node trial version http://www.eset.com/us/download/free-trial/ Eset Nod 32 http://www.eset.com/download/home/ OFFICE Office 2010 27 digit change https://office.getmicrosoftkey.com/ Office 2010 & Windows 7 & Server 2008 key Checker http://d-fault.nl/PIDCheck.aspx MS office home & business, Student, Professional 2010 Download http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/ http://office.microsoft.com/en-gb/try/ Page 57 Tech Details MS Office 2010 University http://www.microsoftstore.com/store/msstore/en_US/pd/Office-University-2010/productID.2293019 Get a backup of Office 2010 http://office.microsoft.com/en-gb/products/microsoft-office-2010-backup-FX101828860.aspx?CTT= Office 2007 key checker https://www2.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12&culture=en-GB Microsoft Office 2007 http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-application Check Office 2010 Activation Status and License Type http://www.mydigitallife.info/how-to-check-office-2010-activation-status-and-license-type-channel 2007 Microsoft Office Suite Service Pack 2 (SP2) http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5 Install Office 2010 your computer without Service Pack http://techtrickz.com/office/unable-to-install-office-2010-in-windows-xp-sp2/ Office 2011 for mac key check status https://www20.downloadoffice2010.microsoft.com/macdl/registerkey.aspx?ref=macdl&culture=en http://www.microsoft.com/mac/office-2011-digital-download Install Office for Mac 2011 on your computer http://support.microsoft.com/kb/2435801 Completely Uninstall Microsoft Office for Mac 2011 http://www.fixkb.com/2011/06/completely-uninstall-microsoft-office.html http://support.microsoft.com/kb/2398768 Re-install Office for Mac 2011 http://www.office.mvps.org/install/reinstall_office2011.html Office 2007 Direct Download Link http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-application OUTLOOK Windows Live email offline install Page 58 Tech Details http://www.mydigitallife.info/download-windows-live-essentials-with-messenger-2011-final-full-ver Outlook Password Prompt every time http://support.microsoft.com/kb/275465 outlook.exe /resetnavpane Not opening hyperlink in Outlook http://support.microsoft.com/default.aspx?scid=310049 DBX to PST Convertor http://www.crackinn.com/n/k/i/Dbx+to+pst+converter/ POP3 SMTP Mail Servers http://www.realifewebdesigns.com/web-resources/pop3-smtp.html POP, SMTP, NNTP: Email & News Server Settings http://cockle.us/download/ATT_ServerSettings.htm Windows Live Mail – setup https://windstream.custhelp.com/app/answers/detail/a_id/465/~/windows-live-mail---setup Outlook Tips, Tricks and Secrets http://email.about.com/od/outlooktips/Outlook_Tips_Tricks_and_Secrets.htm US Based Outlook POP3 SMTP Settings Cox… Comline… Lycos... AOL... Mail.com... Netscape… Tiscali... Freeserve… Supanet… http://www.computerguysofoc.com/support/2010/11/email-settings/ Thunder Bird https://addons.mozilla.org/it/thunderbird/addon/importexporttools/ http://nic-nac-project.de/~kaosmos/ImportExportTools-2.7.0.3.xpi Outlook Connector Pack 14.0.5117.5000: http://www.softpedia.com/progDownload/Microsoft-Office-Outlook-Connector-Download-76048.htm Password Storage Locations for Popular Windows Applications http://www.nirsoft.net/articles/saved_password_location.html You receive an error message when you click a hyperlink in Outlook http://support.microsoft.com/kb/310049 Outlook Express / Outlook Error Codes http://www.nthelp.com/50/Outlook_error_codes.htm Page 59 Tech Details Outlook Express keeps prompting for your password http://www.dougknox.com/xp/tips/xp_oe_passwords.htm Email Settings A List of SMTP and IMAP Mailservers http://www.arclab.com/products/amlc/list-of-smtp-and-pop3-servers-mailserver-list.html Cox Settings (POP3) – pop.west.cox.net (port 110) (SMTP) – smtp.west.cox.net (port 25) For Outlook 07 use SSL with port 465 Comline (POP3) – mail.comline.com (port 110) (SMTP) – mail.comline.com (port 25) Windstream Settings E-mail Address Format:
[email protected] Incoming mail server (POP3): pop.windstream.net Outgoing mail server (SMTP): smtp.windstream.net Account name: your Windstream.net email address Incoming and Outgoing mail server requires authentication Hotmail Settings (POP3) – pop3.live.com (logon using Secure Password Authentication – SPA, mail server p (SMTP) – smtp.live.com (SSL enabled, port 25) Yahoo! Mail Settings (POP3) – pop.mail.yahoo.com (port 110) (SMTP) – smtp.mail.yahoo.com (port 25) POP Yahoo! Mail plus email server settings (POP3) – plus.pop.mail.yahoo.com (SSL enabled, port 995) (SMTP) – plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication) Google Gmail Settings (POP3) – pop.gmail.com (SSL enabled, port 995) (SMTP) smtp.gmail.com (SSL enabled, port 465) Page 60 Tech Details MSN Mail Settings (POP3) – pop3.email.msn.com (port 110, using Secure Password Authentication – SPA) (SMTP) smtp.email.msn.com (select “My outgoing server requires authentication”) Lycos Mail Settings (POP3) – pop.mail.lycos.com (port 110) (SMTP) – smtp.mail.lycos.com or use your local ISP SMTP mail server AOL Mail Settings (IMAP) – imap.aol.com (port 143) (SMTP) smtp.aol.com or use your local ISP SMTP mail server Mail.com Mail Settings (POP3) – pop1.mail.com (port 110) Outgoing Mail Server – use your local ISP SMTP mail server Netscape Internet Service Mail Settings (POP3) – pop.3.isp.netscape.com (port 110) (SMTP) – smtp.isp.netscape.com (port 25, using a secure SSL connection) Tiscali Mail Settings (POP3) – pop.tiscali.com (port 110) Outgoing Mail Server – use your local ISP SMTP mail server Freeserve Mail Settings (POP3) – pop.freeserve.com (port 110) Outgoing Mail Server – use your local ISP SMTP mail server Supanet Mail Settings (POP3) – pop.supanet.com (port 110) (SMTP) – use your local ISP SMTP mail server Verizon Mail Settings incoming.verizon.net outgoing.verizon.net Aol Mail Settings AOL Incoming mail server: pop.aol.com Port: 995 The incoming server requires a secure connection (SSL), so make sure you check this option. AOL Outgoing mail server: smtp.aol.com Port: 587 Important: The outgoing server requires authentication. I Cloud http://www.slipstick.com/outlook/icloud-and-outlook-problems/ http://www.apple.com/icloud/setup/pc.html Page 61 Tech Details WEB LINKS Service host pop-up on startup on xp http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/i-get-error-message-0x7c Click Start, Run and in the box enter: services.msc Click OK to launch the Services Applet Locate the Windows Driver Foundation - User-mode Driver Framework Service, right click the Service, s Note that you will not be able to "Stop" the Service first, but that is okay. Restart your system (the WDF service is now disabled) and check your failure condition now. System Restore not creating http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-code-0x81000203/82 1.Click Start Menu->Run->Services.msc then Enter 2.Click on “Microsoft Software Shadow Copy Provider” ->StarupType :Automatic ->Status:Starter and "Volume S Dot net cleanup tool http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx Internet explorer 8 offline installer http://filenetworks.blogspot.in/2009/03/internet-explorer-8-final.html Password Storage Locations for Popular Windows Applications http://www.nirsoft.net/articles/saved_password_location.html Send large file up to 500 MB https://digitalpigeon.com/ Find your Order https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US Babylon search bar remove http://support.mozilla.org/en-US/questions/932297 firefox -safe-mode ADOBE http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html Page 62 Tech Details Windows 7 comfortable http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx Windows service packs & updates for Windows 7, Windows Vista, Server 2008 and Windows XP http://www.softwarepatch.com/windows/index.html Internet explorer 8 offline installer http://filenetworks.blogspot.in/2009/03/internet-explorer-8-final.html Fix File Association Error When Launching Windows Explorer in Windows 7 http://www.winhelponline.com/blog/fix-file-association-error-explorer-in-windows-7/ How to Restore the Default Location of Windows 7 User Folders http://www.sevenforums.com/tutorials/18583-user-folders-restore-default-location.html Steps to Restore the Missing Accessories from Start Menu http://techsalsa.com/steps-to-restore-the-missing-accessories-from-start-menu/ Content Advisor Password Remover v1.01 http://www.nirsoft.net/utils/conadvpass.html Find your Order https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US Fix problems with programs that can't be installed or uninstalled http://support.microsoft.com/mats/Program_Install_and_Uninstall DLL files are missing http://www.dll-files.com/dllindex/dll-files.shtml?wldlog Microsoft Fix it BLOG http://blogs.technet.com/b/fixit4me/default.aspx?PageIndex=9 Free Software http://www.econsultant.com/i-want-freeware-utilities/ Control Panel appears blank or grayed out [Fix] http://techdows.com/2010/10/user-accounts-window-opened-from-control-panel-appears-blank-or- Print Spool Service automatically stops Page 63 Tech Details http://www.members.shaw.ca/bsanders/CleanPrinterDrivers.htm Create a rule for forwarding all sent mails to inbox http://www.technipages.com/automatically-forward-email-in-outlook-2007.html http://blogs.office.com/b/microsoft-outlook/archive/2007/10/04/ultimate-inbox-merging-inbox-and- Service pack 2 http://windows.microsoft.com/en-US/windows/downloads/service-packs http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pa Gateway factory restore default key http://support.gateway.com/s/software/microsof/vista/7515418/7515418su531.shtml Download Old Application http://www.oldapps.com/ Windows XP from A to Z http://www.kellys-korner-xp.com/xp_abc.htm Password Recovery Disk http://mintywhite.com/windows-7/7security/windows-7-administrator-password/ http://ophcrack.sourceforge.net/download.php Run Android Apps on your Windows 7 PC http://mintywhite.com/windows-7/run-android-apps-windows-7-pc/ Create Multi-part Archives to Split Large Files for Emailing, Writing to CD [How To] http://mintywhite.com/vista/create-multipart-archives-split-large-files-emailing-writing-cd/ Hide Files inside an Image [Quick Tip] http://mintywhite.com/windows-7/7security/hide-files-image-quicktip/ Download Windows 7 System Recovery Discs http://neosmart.net/blog/2009/windows-7-system-repair-discs/ http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html Troubleshoot Windows Update Errors [How To] http://support.microsoft.com/kb/971058 How To Master Windows Virtualization On Your Mac http://www.maclife.com/article/features/how_master_windows_virtualization_your_mac?page=0,0 Page 64 Tech Details Fixed Association http://www.dougknox.com/xp/file_assoc.htm Reset Windows 7 Update components (Unable to update windows) http://support.microsoft.com/kb/971058/en-us http://www.theeldergeek.com/close_applications_not_responding_at_shutdown.htm https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=netbook&culture=en-G Flash Disinfector http://www.myantispyware.com/2009/01/08/flash-disinfector-free-autoruninf-trojans-removal-tool/ Microsoft all detail http://support.microsoft.com/select/?target=hub Registry Tricks and Tips for Windows http://www.easydesksoftware.com/regtrick.htm Index of Windows XP Tips http://windowsxp.mvps.org/tips_page.htm Remove Windows Genuine Advantage Notifications http://www.wikihow.com/Remove-Windows-Genuine-Advantage-Notifications DVD Driver http://support.microsoft.com/kb/314060 Online Ping, Traceroute, DNS lookup Check http://www.ping.eu/ Operating system installation http://www.ineedoshelp.com/ http://www.chasms.com/ For default programme setting in window 7 http://www.sevenforums.com/tutorials Windows Password Recovery Tools http://www.nirsoft.net/utils/router_password_recovery.html. Recover lost passwords stored by Internet Explorer http://www.nirsoft.net/utils/internet_explorer_password.html Extract lost email passwords http://www.nirsoft.net/utils/mailpv.html Page 65 Tech Details Extract the user names/passwords stored in Firefox http://www.nirsoft.net/utils/passwordfox.html From service 2 to Service 3 HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\ Control\ Windows" "CSDVersion" from "0x00000200" (SP2) to the Windows XP SP3 value of "0x00000300" HKEY_LOCAL_MACHINE\System\CurrentControlset\Control\windows\---CSD version Outlook Password prompting HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider User Account Password - Change from WinRE http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html#post517 MAC Office 2011 KEY FINDER https://www20.downloadoffice2010.microsoft.com/macdl/registerkey.aspx?ref=macdl&culture=en C Cleaner for MAC http://download.piriform.com/mac/CCMacSetup103.dmg Sync Your Profile across Multiple PCs with Drop box http://www.howtogeek.com/howto/15053/sync-your-pidgin-profile-across-multiple-pcs-with-dropbo Use multiple Dropbox accounts on the same PC http://technicalmeltdown.wordpress.com/2011/03/31/use-multiple-dropbox-accounts-on-the-same Drop Box configuration windows – 7 http://maketecheasier.com/run-multiple-instances-of-dropbox-in-windows-7/2010/05/21 Download .dll files http://www.dll-files.com/ http://www.dllme.com/ Restore Missing Default Shortcuts in the Win 7 Start Menu http://www.sevenforums.com/tutorials/135246-start-menu-all-programs-windows-7-restore-defaul Unable to open Services.msc (MMS Error) http://support.microsoft.com/kb/2506343/en-us http://blogs.technet.com/b/asiasupp/archive/2011/01/27/quot-one-or-more-activex-controls-could- Page 66 Tech Details Office 2010 Trail version http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/ Office removal tool http://support.microsoft.com/kb/971179 Wireless printer http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting Windows 7 iso file downlodable http://www.mydigitallife.info/windows-7-iso-x86-and-x64-official-direct-download-links-ultimate-pr Lenovo online chat http://shop.lenovo.com/ISS_Static/WW/AG/portals/chat/lenovo_chat.html Symantec End Point removal tool http://bestnetworksinc.wordpress.com/2010/01/20/completely-remove-symantec-antivirus-and-sy http://helpdeskgeek.com/ http://www.askvg.com/ http://www.qsl.net/w/w7lk/misc%20pdf%20files/Misc%20PDFs/ http://www.imesahibabad.ac.in/index.aspx/Law/index.php/ballb http://www.clat.ac.in/ http://krazywap.ws/file/65233/rayman-3.html http://games.wapocean.in/nokia/download.php?file=240x320/Rayman_3_S60v3_240x320.jar&p=0 For updates http://patch-info.de/ Key Finder http://www.intowindows.com/how-to-recover-office-2010-product-key/ http://support.earthlink.net/articles/email/earthlink-server-settings-complete-list-part-1.php WINDOWS 8 Wireless configuration http://www.howtogeek.com/112050/how-to-turn-your-windows-8-laptop-into-a-wireless-access-poi Page 67 Tech Details Start Menu on windows 8 http://www.howtogeek.com/127450/how-to-log-into-the-desktop-add-a-start-menu-and-disable-ho WD Hard drive India 1800 200 5789*1800 419 5591 Monday - Friday 9 am - 6 pm ST http://support.wdc.com/contact/index.asp?lang=en http://www.urdurisala.com/ http://amjadislamamjad.net/urdu_index.html http://islamicbookslibrary.wordpress.com/ http://aiourdubooks.com/free-download-qasas-ul-anbiya-in-urdu-pdf/ http://www.mediafire.com/?r1s2qgu4tl268rf http://www.mediafire.com/?q94f77nsh45nh8m http://www.urduword.com/ http://www.haroof.com/ http://peperonity.com Video editing softwares Show biz DVD 2 Roxio Video LAB Movie studio HD Roxio Creator Pinnacle studio Video Pad Movie Edit Pro Adobe premier elements Corel Video Studio Pro CyberLink Power Director 9 http://www.tech2buzz.com/ http://www.howtogeek.com/130611/how-to-factory-reset-your-android-phone-or-tablet-when-it-wo http://www.howtogeek.com/130327/how-to-boot-your-android-phone-or-tablet-into-safe-mode/ http://www.engadget.com/ Qemu Manager https://www.youtube.com/watch?v=mLHqAMBQLzo http://gadgets.ndtv.com/mobiles/reviews/battle-of-the-bulge-micromax-a100-vs-spice-mi-500-vs-ib http://in.androidauthority.com/top-10-dual-sim-android-4-0-smartphones-in-india-3114/ http://www.techradar.com/ https://www.youtube.com/watch?v=2ZCl3crDemE Page 68 Tech Details Password Recovery Disk http://mintywhite.com/windows-7/7security/windows-7-administrator-password/ http://ophcrack.sourceforge.net/download.php Run Android Apps on your Windows 7 PC http://mintywhite.com/windows-7/run-android-apps-windows-7-pc/ Create Multi-part Archives to Split Large Files for Emailing, Writing to CD [How To] http://mintywhite.com/vista/create-multipart-archives-split-large-files-emailing-writing-cd/ Hide Files inside an Image [Quick Tip] http://mintywhite.com/windows-7/7security/hide-files-image-quicktip/ Download Windows 7 System Recovery Discs http://neosmart.net/blog/2009/windows-7-system-repair-discs/ Troubleshoot Windows Update Errors [How To] http://support.microsoft.com/kb/971058 How To Master Windows Virtualization On Your Mac http://www.maclife.com/article/features/how_master_windows_virtualization_your_mac?page=0,0 Fixed Association http://www.dougknox.com/xp/file_assoc.htm Reset Windows 7 Update components (Unable to update windows) http://support.microsoft.com/kb/971058/en-us http://www.theeldergeek.com/close_applications_not_responding_at_shutdown.htm https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=netbook&culture=en-GB Flash Disinfector http://www.myantispyware.com/2009/01/08/flash-disinfector-free-autoruninf-trojans-removal-tool/ Microsoft all detail http://support.microsoft.com/select/?target=hub Registry Tricks and Tips for Windows http://www.easydesksoftware.com/regtrick.htm Index of Windows XP Tips http://windowsxp.mvps.org/tips_page.htm Page 69 Tech Details Remove Windows Genuine Advantage Notifications http://www.wikihow.com/Remove-Windows-Genuine-Advantage-Notifications DVD Driver http://support.microsoft.com/kb/314060 Online Ping, Traceroute, DNS lookup Check http://www.ping.eu/ Operating system installation http://www.ineedoshelp.com/ http://www.chasms.com/ For default programme setting in window 7 http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html Windows Password Recovery Tools http://www.nirsoft.net/utils/router_password_recovery.html. Recover lost passwords stored by Internet Explorer http://www.nirsoft.net/utils/internet_explorer_password.html Extract lost email passwords http://www.nirsoft.net/utils/mailpv.html Extract the user names/passwords stored in Firefox http://www.nirsoft.net/utils/passwordfox.html http://blogs.technet.com/b/fixit4me/ Download All Types Off Software http://www.freewarefiles.com/ For Registry Repair Win Xp. http://www.kellys-korner-xp.com/xp_tweaks.htm For service Pack download http://windows.microsoft.com/en-US/windows/downloads/service-packs Outlook Expess http://www.insideoe.com/problems/errors.htm iTunes http://cydiahelp.com/download-itunes-10.5.1-beta-3-with-itunes-match-for-wind For configuring
[email protected] open office http://download.services.openoffice.org/files/stable/3.3.0/OO Page 70 Tech Details Antivirus http://www.avg.com/ww-en/customer-support AVG Customer Support http://forums.avg.com/ww-en/avg-forums Microssoft security-essentials http://windows.microsoft.com/en-IN/windows/products/security-essentials KAV 12.00 Setup http://trial.kaspersky-labs.com/registered/SRFC15XHFAU2V51JBFD4/k For Downloading Trend Micro http://us.trendmicro.com/us/downloads/home-and-homeoffice/ht Trend Micro Chat (chat support) webroot-removal-tool http://download.techworld.com/147/webroot-removal-tool/ Antivirus Removal tools http://kb.eset.com/esetkb/index?page=content&id=SOLN146 Macafee remal tool http://www.software112.com/products/mcafee-removal-tool-exe+download.html POP3 and SMTP Settings http://www.defcon-5.com/support/index.cfm?docid=95 http://www.emailaddressmanager.com/ http://www.c3sd.com/email_servers_ports.php For checking the product key of Office 2010 Http://office.microsoft.com/en-us/buy/using-the For default programme setting in window 7 http://www.sevenforums.com/tutorials/194 . A blank Web page is displayed when you start Internet Explorer 7 http://support.micro CD Drive Issue http://support.microsoft.com/kb/929461 Adobe Flash players http://www.adobe.com/support/flashplayer/downloads.html For downloading Openoffice http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.3 http://www.kellys-korner-xp.com/xp_tweaks.htm Kellys Korner Xp Tweaks File Association Fix 2-viruses Fake Anti-virus Page 71 Tech Details http://www.indiapricelist.com/blog1/?p=21 http://www.newpriceindia.co.in/index.php windows update http://support.microsoft.com/kb/2509997 1) Logon change http://www.howtogeek.com/112110/how-to-set-a-custom-logon-screen-background-on-win 2) unable to set the bacground http://support.microsoft.com/kb/2504610 3) windows gadgets http://www.howtogeek.com/howto/3255/disable-sidebar-desktop-gadgets-on-windows-7/ http://www.sevenforums.com/tutorials/3674-gadgets-enable-disable.html 4) Active desktop recovery. How to remove Active Desktop Recovery screen 1.Go to Run and type regedit 2.Now navigate to this path – HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\ 3.You would find a key named DeskHtmlVersion 4.Right click the key and select Modify 5.Under the label Base, select the radio button Decimal 6.Change Value data to 0 7.Click OK 5) Temp profile in windows 7. http://www.sysprobs.com/fix-temporary-profile-windows-7 6) How to export and import favourate http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816 7) Slow shutdown. Page 72 Tech Details http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-is http://www.makeuseof.com/tag/3-ways-speed-windows-7-shutdown-process/ http://windowsfixup.com/2009/06/slow-windows-7-shutdown-fix/ 8) Unable to dismiss calender. http://www.pcreview.co.uk/forums/can-get-outlook-2003-calendar-reminders-dismiss-t183 http://www.msofficeforums.com/office/701-outlook-2003-reminders.html 9) Wireles printer offline issue http://h30434.www3.hp.com/t5/Other-Printing-Questions/Officejet-4500-cannot-connect/td 10) How to apply security templetes in windows 7 http://blogs.technet.com/b/askds/archive/2008/05/28/default-security-templates-in-window http://howto.techworld.com/networking/429/how-to--apply-windows-security-templates-in http://technet.microsoft.com/en-us/library/cc737491%28v=ws.10%29.aspx 11) How to create customize installation of windows 7 http://www.howtogeek.com/124368/how-to-create-a-customized-windows-7-installation-di 12) How To Easily Send Emails From The Windows Task Scheduler http://www.howtogeek.com/125045/how-to-easily-send-emails-from-the-windows-task-sch 13) AVG removal tool http://techdows.com/2010/10/download-avg-2011-removal-tool.html 14) How to remove windows geniune adavantage error for windows 7 http://geekmontage.com/how-to-uninstall-windows-7-activation-update-kb971033/ http://pchackingtricks.wordpress.com/2011/02/09/how-to-removebypass-windows-7-genu Page 73 Tech Details http://www.mycybertips.com/2010/12/how-to-remove-windows-7-genuine-advantage-notifi 15) How to remove windows geniune adavantage error for windows XP http://www.wikihow.com/Remove-Windows-Genuine-Advantage-Notifications http://www.mydigitallife.info/disable-and-remove-windows-genuine-advantage-notification http://www.makeuseof.com/tag/remove-windows-genuine-advantage-pc/ http://gideonmiranda.wordpress.com/2009/02/11/how-to-disable-windows-genuine-advant http://blog.ashfame.com/2008/10/remove-windows-genuine-notification/ http://www.detector-pro.com/2009/03/how-to-remove-windows-xp-genuine.html 16) Ho to change product key through registry for xp http://pcsupport.about.com/od/productkeysactivation/ht/changexpkey.htm http://www.techrepublic.com/article/get-it-done-change-the-product-key-on-windows-xp/5 http://support.microsoft.com/kb/328874 17) Printers. http://www.castleink.com/_a-wireless-printer-setup.html 18) Wireless printer installation. http://www.pcworld.com/article/212204/how_to_install_a_wireless_printer.html http://www.wikihow.com/Set-Up-a-Wireless-Printer-Connection http://www.castleink.com/_a-wireless-printer-setup.html http://www.castleink.com/_a-wireless-printer-setup.html http://www.liutilities.com/how-to/set-up-a-wireless-printer/ http://techtips.salon.com/set-up-hp-printer-wirelessly-home-625.html 19) How to configure comcast email in outlook 2007. http://www.emailquestions.com/email-program-setup-configuration/1180-setup-comcast-e Page 74 Tech Details http://customer.comcast.com/help-and-support/internet/configure-outlook-2007-to-use-po http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-custo 20) Bit defender 2012 internet seuctiry setup. http://www.hackthepc.net/2011/11/bitdefender-total-security-2012-crack.html 21) Update bit defender . http://www.debrastagi.com/2011/10/bitdefender-database-offline-update.html 22) Net speed. TCPoptimizer http://www.speedguide.net/downloads.php 23) Blue screen viewer. http://www.nirsoft.net/utils/blue_screen_view.html 24) Trend micro errors http://knowledgedocs.misgl.com/Hypermedia/Trend%20Russian/Titanium%206.0/Install_U 25) Start the services in safe mode. http://www.symantec.com/connect/blogs/windows-installer-safe-mode 26) Norton utilities. http://www.norton.com/nu14 27) Norton offline updates. http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce 28) Downaod mcafee by key http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=274,275&flow=cdkey&cid=78 29) MS Office setup Page 75 Tech Details http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-ap 30) Unable to open hyperlink in outlook http://support.microsoft.com/kb/310049 31) Outlook prompting password again and again. http://www.dougknox.com/xp/tips/xp_oe_passwords.htm 32) Password storage location http://www.nirsoft.net/articles/saved_password_location.html 33) Print Spool Service automatically stops http://www.members.shaw.ca/bsanders/CleanPrinterDrivers.htm Norton DNS link https://dns.norton.com/dnsweb/huConfigurePc.do Vivian Sir http://www.ehow.com/how_6826459_uninstall-ie7-via-command-line.html Sagar >http://www.techrepublic.com/article/how-do-i-uninstall-microsoft-internet-explorer-7/613 Vivian Sir Err:510 For Windows Internet Explorer 8 CD ie8\spuninst batch Spuninst.txt FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-8*.mum FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*8.*.m Type %systemroot%\ie8\spuninst\spuninst.exe Err:510 Page 76 Tech Details For Windows Internet Explorer 7 CD ie7\spuninst batch Spuninst.txt HKLM/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/RUN \\sc-enlink\RCOM\MTG Internet connectivity evolution http://www.microsoft.com/windows/using/tools/igd/default.mspx 1) Reset IE. http://iefaq.info/index.php?action=artikel&cat=48&id=133&artlang=en http://www.merawindows.com/Forums/tabid/324/forumid/33/postid/39190/scope/posts/D 2) Mcafee 25 digit product key link http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355&culture=en-us&cid=6 3) Ms office 2010 27 Digit product key link https://office.getmicrosoftkey.com/ http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downlo http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downloa 4) Ms Office 2010 download link http://www.mydigitallife.info/download-office-2010-official-direct-download-links/ 5) Online PID checked for Vista server 2008 and windows 7 product http://d-fault.nl/PIDCheck.aspx 6) Adobe Flash player uninstall procedure %appdata%\Adobe\Flash Player %appdata%\Macromedia\Flash Player Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\SysWOW64\ has been deleted Then installed adobe flash player from http://download.macromedia.com/pub/flashplaye 7) IE 9 link RUN -> c:\> ie9.msu /uninstall RUN -> c:\> ie9.msu /install 8) Default Router password link http://www.routerpasswords.com/ 9) Win32/Sirefef.AH Infection? Page 77 Tech Details http://blog.yoocare.com/how-delete-trojanwin32sirefef-ah-virus-manually-trojan-infection 10) Zero access removal tool kit http://malwaretips.com/Thread-How-to-completely-remove-ZeroAccess-Sirefef-rootkit-R 11) How to stop automatic restart in windows Right Click on “My Computer” and goto “Properties”. Then goto the “Advanced” tab and “Startup and Recovery”, press the “Settings” button. Untick the “Automatically Restart” 12) Video online convertor AVihttp://video.online-convert.com/convert-to-avi 13) Windows 7 service pack registry key. http://www.blackviper.com/2010/12/16/windows-7-service-pack-1-services-registry-files 14) AVG all removal tool http://www.avg.com/ww-en/utilities 15) Install Microsoft updates error list http://support.microsoft.com/ph/6527 16) Remove any key from registry http://technet.microsoft.com/en-us/sysinternals/bb963902 17) Windows proflie login error http://support.microsoft.com/kb/947215 18) Avira removal tool http://www.avira.com/en/download-start/product/avira-registrycleaner?x-origin=web 19) Mediaplayer codec http://www.mediaplayercodecpack.com/ 20) Excel Error: There was a problem sending the command to the program http://support.microsoft.com/kb/211494 21) Any security software removal tool http://www.appremover.com/ 22) List of removal softwares http://experts.windows.com/w/experts_wiki/156.aspx 23) System Update Readiness Tool http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-T 24) To set firefox default browser Page 78 Tech Details Start-Run-firefox.exe -silent -setDefaultBrowser 25) Unable to add search provider in IE http://www.winhelponline.com/articles/122/1/Error-Element-not-found-when-attempting26) Automatic driver detect for hp product http://h20614.www2.hp.com/ediags/gmd/about.aspx?lc=en&cc=us 27) Re: HELP: Windows cannot find .docx Make sure you typed the name correctly try aga This problem was caused by a COM - ADD-IN DLL Do the following: Step 1 Mircosoft Office Button>Word Options>Add-Ins>Manage COM Add-Ins>GO You will see a list of Add-Ins Available: De-select / Un-check (1) add in at a time > click OK Close Word and try to open a .docx by double-clicking the shortcut. If the .docx will open you now know which COM Add-In is creating the problem. 28) Trojan Remioval Tool http://www.sur-la-toile.com/RogueKiller/ 29) IE google Frame http://www.askvg.com/force-microsoft-internet-explorer-to-always-use-google-chrome-fr 30) Kaspersky latest download link http://www.kaspersky.com/internet-security-latest-versions 31) Installing 3rd party redistributables failed http://www.avg.com/ww-en/faq.num-4392 32) Windows 8 all programs Hide http://answers.microsoft.com/en-us/windows/forum/windows_cp-windows_update/all-ap To fix the issue we need to uninstall the update (KB2756872)from window update and t 33) Router access link http://thepcsecurity.com/192-168-1-100-password-admin-and-setup-broadband-router/ 34) Kaspersky Pure admin password forget http://support.kaspersky.com/faq/?qid=208281473 Page 79 Tech Details http://support.kaspersky.com/7690 35) --------------------------------------------Software Path: Z:\Agents\Tech Team\Sunil Prajapati\Software's Z:\Agents\Tech Team\Pranav\Software's \\sc-enlink\RCOM\MTG\Vicky \\sc-enlink\RCOM\MTG\Software setup ---------------------------------------------------------------Normal.dot file location C:\\users\(your user name)\appdata\roaming\microsoft\templates file extention problem automatically get change..becausvirus infection..picture extension http://support.kaspersky.com/faq?chapter=176492791&done=y&qid=208286527&chapte ftp://ftp.drweb.com/pub/drweb/tools/matsnu1decrypt.exe (McAfee) Err:510 for any file convert http://www.online-convert.com/ http://www.acoustica.com/download.htm Err:510 hyperlink issue : http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/cant-open-any-hyper http://support.microsoft.com/kb/310049 Images open Faststone image viewer Page 80 Tech Details Guruaid hotmail id
[email protected] tickets Err:510 How to create labels in word: http://www.wikihow.com/Create-Labels-Using-Microsoft-Word-2007 Err:510 Upperfilter Lowerfilter for fix DVD/CD Issue from Registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-B Err:510 For any IT Product purchase http://www.anythinginit.com Err:510 ITune Issue: http://www.trickyways.com/2010/06/how-to-export-iphone-contacts-as-csv-file-in-windows http://support.apple.com/kb/HT1925 (Itune Uninstallation Steps.) Err:510 Enable Built-in Administrator Account net user administrator /active:yes netplwiz control userpasswords2 Norton Antivirus Mynortonaccount.com 5013 3 Error happen when windows firewall & Base Filtering Service absent. Firewall issue. All kind of Antivirus removal tools downlaod link Page 81 Tech Details http://kb.eset.com/esetkb/index?page=content&id=SOLN146 -------------------------------------------------------fake Antivirus Issue http://www.bleepingcomputer.com/virus-removal/ Vista Update issue http://www.microsoft.com/download/en/details.aspx?id=1540 (64 Bit) http://www.microsoft.com/en-us/download/details.aspx?id=504 (32 Bit) --------------------------------------------------Windows Installer problem MSIEXEC /Unregister MSIEXEc /Regserver ---------------------------------------------------------------Trend Micro remove without password http://esupport.trendmicro.com/solution/en-us/1037161.aspx HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc WFBS 7.0: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\UniClient\1600\Misc. 3. On the right pane, look for "Allow Uninstall" and set its value to "1". 4. Close the registry editor. 5. Uninstall the client via Start > Settings > Control Panel > Add/Remove Programs. http://www.trendmicro.com/ftp/products/directpass/TrendMicro_DP_US-en_Download.exe Trend Incompatible issue Page 82 Tech Details http://www.raymond.cc/blog/remove-iolo-system-shield-3-internet-security-services-after-u "Installation Incomplete... Error code #1603, 3002, 0x000" Err:510 All Online CHAT Norton: https://www-secure.symantec.com/norton-support/jsp/contact/contact.jsp?product=home http://www.symantec.com/norton/support/contact/chat/nortonlive.jsp?chatexp=vss Err:510 MSE Installation Problem: Need to run Z:Tech\Soft\msiexec Err:510 Ethical Hacking https://www.blurredlogic.net/data/tut/Ethical_HackingV6/CEH-v6_Instructor_slides/ Err:510 Norton DNS Preferred DNS: 198.153.192.40 Alternate DNS: 198.153.194.40 ----------------------------------------------------------------------------------------------Antivirus Removal Tool Link http://kb.eset.com/esetkb/index?page=content&id=SOLN146 http://public.avast.com/~gmerek/aswMBR.htm (MBR Fix / Root Infection / Virus Removal T ----------------------------------------------------------------thunderbird configuration Page 83 Tech Details http://products.secureserver.net/email/email_thunderbird.htm --------------------------------------------------------------------------Outlook Configuration / All Email configurations / POP & SMTP Settings http://www.realifewebdesigns.com/web-resources/pop3-smtp.html http://www.frontierhelp.com/faq.cfm?qstID=12 http://mail2web.com/ Mial Merge How To Send Personalized Mass Emails in Outlook AOL: IMAP: imap.aol.com Port 143 SMTP: smtp.aol.com SSL: NO Err:510 ATT World Net: POP3: ipostoffice.worldnet.att.net Port 995 SMTP: imailhost.worldnet.att.net Port 465 SSL REQUIRED for Incoming and Outgoing Err:510 att.net mail pop: pop.att.yahoo.com smtp: smtp.att.yahoo.com and then click Use an encrypted connection (SSL) change the SMTP port to 465. change the POP3 port to 995 Note: AT&T's POP/SMTP settings have recently changed to inbound.att.net and outbound. Err:510 Page 84 Tech Details Cox: NOTE: With Cox you can only use their SMTP servers while on their network. Central POP3: pop.central.cox.net SMTP: smtp.central.cox.net ESMTP should be enabled SSL: NO East Cost POP3: pop.east.cox.net SMTP: smtp.east.cox.net ESMTP should be enabled SSL: NO West Cost POP3: pop.west.cox.net SMTP: smtp.west.cox.net ESMTP should be enabled SSL: NO Err:510 Comcast: POP3: pop3.comcast.net Port 110 SMTP: smtp.comcast.net Port 587 ESMTP should be enabled SSL: NO User name must NOT include @comcast.net Comcast SMART ZONE: POP3: sz-pop.mail.comcast.net Port 995 SMTP: smtp.compcast.net Port 587 ESMTP should be enabled SSL: NO User name must NOT include @comcast.net Err:510 Earthlink: POP3: pop.earthlink.net Port 110 Page 85 Tech Details SMTP: smtpauth.earthlink.net Port 587 ESMTP should be enabled SSL: NO User name must include @earthlink.net Err:510 GMail: POP3: pop.gmail.com Port 995 SMTP: smtp.gmail.com Port 465 ESTMP should be enabled SSL: YES Err:510 Hughes Net: POP3: mail.hughes.net Port 110 SMTP: smtp.hughest.net Port 25 ESMTP should be enabled SSL: NO User name must include @hughes.net Err:510 Metrocast: POP3: pop.va.metrocast.net Port 110 SMTP: smtp.va.metrocast.net Port 25 ESMTP should NOT be enabled User name MUST be full email address SSL: NO Err:510 MSN: POP3: pop3.live.com Port 995 SMTP: smtp.live.com Port 25 SSL: YES ESMTP: should be enabled User name must have the full email address Err:510 Page 86 Tech Details NetZero: POP3: pop.netzero.com Port 110 SMTP: smtpauth.netzero.com Port 25 ESMTP should be enabled SSL: NO User name must include @netzero.com Err:510 Verizon: POP3: incoming.verizon.net Port 110 SMTP: outgoing.verizon.net Port 25 ESMTP should be enabled SSL: NO Err:510 Yahoo: POP3: pop.mail.yahoo.com Port 995 SMTP: smtp.mail.yahoo.com Port 465 ESMTP should be enabled SSL: YES User name must not include the @yahoo.com Err:510 Hotmail: Hotmail Incoming Mail Server (POP3) - pop3.live.com (logon using Secure Password Aut Hotmail Outgoing Mail Server (SMTP) - smtp.live.com (TLS enabled, port 587) Err:510 Lycos Mail: Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110) Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server Err:510 Tiscali Mail: Page 87 Tech Details Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110) Outgoing Mail Server - use your local ISP SMTP mail server Err:510 Supanet Mail: Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110) Outgoing Mail Server - use your local ISP SMTP mail server Err:510 Freeserve Mail: Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110) Outgoing Mail Server - use your local ISP SMTP mail server Err:510 Eembarqmail Mail pop.embarqmail.com smtp.embarqmail.com Err:510 SKY.Com Your Incoming Mail Server requires SSL. The Incoming mail server for POP3 is pop.tools.sky.com. The Incoming mail server for IMAP is imap.tools.sky.com. Where you see the Use SSL option, select yes. The port for POP3 is 995. The port for IMAP is 993. Where you see the Outgoing Mail (SMTP) Server requires SSL option, select yes. Where you see the smtp.tools.sky.com (use authentication) option, select yes. Where you see the Use Authentication option, select yes. Where you see the Use STARTTLS option, select yes (some clients call this SSL). The port for outgoing mail is 465. Err:510 Page 88 Tech Details http://www.emailaddressmanager.com/tips/mail-settings.html http://www.defcon-5.com/support/index.cfm?docid=95 http://www.realifewebdesigns.com/web-resources/pop3-smtp.html Err:510 Outlook Express Unable to delete the mails or open mails http://answers.microsoft.com/en-us/windows/forum/windows_xp-networking/unable-to-del http://www.terryscomputertips.com/computers/outlook-express-unable-to-delete-email-me start--run--msimn.exe fixit http://www.outlook-express-repair.com/aoer.exe cyj7y-cyfym-8mh49-jvxj8-hmrj8 http://www.firetrust.com/en/hotmail_pop3 http://www.cordhosting.com/smtp_settings.php All SMTP Settings http://www.infront.com/ftp (For IT Related solution) Set up or recover Hotmail, Gmail, or AOL (POP or IMAP) email in Outlook for Mac 2011 Err:510 CD key Microsoft® Office Home and Business 2010 37D2R-3WPCC-QGK8Q-6DX94-CXHXG Err:510 Autoplay not working. Page 89 Tech Details http://forums.mydigitallife.info/threads/12844-How-to-enable-autorun-autoplay-on-Window http://www.mydigitallife.info/fix-windows-7-autoplay-dialog-box-missing-or-not-appear-disp For windows xp = http://www.microsoft.com/en-us/download/details.aspx?id=2648 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policie s\Explorer] Err:510 PC any problem dll http://www.completepcpedia.com/ Err:510 HP Solution http://ftp.hp.com/pub/softlib/software8/COL14041/lj-39322-2/hp_LJ_1020-1022_Full_Solutio HP Print Software Patch When Upgrading Vista to Windows 7 http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1 http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Parsing-error-in-file-c-Progra Err:510 Mozilla firefox How to change profile: start--run--firefox.exe -p How to change -----------------------------------------------------------------------------------------------------------windowd register C:\Program Files\Microsoft Office\Office\winword.exe" /unregserver Office 2010 Err:510 for Starter 2010 Download http://dl.dropbox.com/u/18033592/office2010_starter.zip 2 Extract the content to a folder (preferably) 3 From the extracted files (2) right click on “download.cmd” and chose Edit. Microsoft Office Starter 2010 http://downloads.pcauthority.com.au/article/26083-microsoft_office_starter Err:510 On the second line Set your preferred Language (SET LANG=en-en), save and exit. Page 90 Tech Details Verification = http://d-fault.nl/PIDCheck.aspx http://www.google.co.in/url?sa=t&rct=j&q=office%202007%20microsoft%20download&so https://www2.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12 https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=pkc&country_i http://www.mydigitallife.info/download-office-2010-official-direct-download-links/ http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/ Office 2007 http://www.mydigitallife.info/direct-download-links-for-microsoft-office-2007-suites-and-ap http://msft-dnl.digitalrivercontent.net/msoffice/pub/X12-30196/X12-30196.exe Err:510 For Outlook 2010 download http://www.softpedia.com/progDownload/Microsoft-Outlook-Download-165840.html outlook express path C:\Documents and Settings\<User>\Local Settings\Application Data\Identities\{GUID}\Mic Err:510 Drivers download http://support.gateway.com/support/drivers/search.asp?st=pn¶m=3501753 Err:510 For download softwares http://downloads.jasonmascarenhas.com/ Err:510 IE 9 Uninstallation FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.m Err:510 Page 91 Tech Details Nero http://www.filehippo.com/download_nero_lite/ Err:510 for find out all installed product product key Produkey is the software. Err:510 Spark ID Z:\Agents\Tech Team\Chat Abhijeetm PassPass1 10.10.2.79 Err:510 Windows XP SP3 / windows XP sp 2 to 3 1. Go to Registry 2. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Windows 3. Change CSDVersion string value from (200 or 0) to 300 4. Reboot 5. Install Office 2010 Err:510 Vista sp2 Update Installation prblem. (C:\Windows\Logs\CBS\CBS.log) winmgmt /resetrepository http://support.microsoft.com/kb/946414 http://www.techrepublic.com/blog/itdojo/registry-hack-tricks-windows-xp-sp2-into-thinking Create new User in XP with command Nusrmgr.cpl Err:510 windows genuine error for XP Page 92 Tech Details http://www.softpedia.com/dyn-postdownload.php?p=42782&t=5&i=1 Err:510 how avoid login screen windows xp/ windows 7/Vista control userpasswords2 Err:510 File Folder Data Recovery Recuva , Err:510 windows 7compatibility center http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx windows xp firewall mpssvc.reg http://support.microsoft.com/kb/920074 Err:510 windows 7 reg files registry files. http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windowsErr:510 System Restore command rstrui.exe c:\windows\system\restore\rstrui.exe Err:510 for check Ping / traceroute / port / http://ping.eu/ --------------------------------------- Chrome issue https://www.google.com/chrome/eula.html?hl=en-GB&brand=CHMA&utm_campaign=enErr:510 Router Configuration Page 93 Tech Details http://www.routerpasswords.com/ http://thepcsecurity.com/192-168-1-100-password-admin-and-setup-broadband-router/ Err:510 Windows Live Mail : http://liveunplugged.wordpress.com/tag/windows-live-mail/ http://docs.webfaction.com/user-guide/email_clients/windows-live-mail.html Err:510 MAC Issues Firefox Issue http://www.mozilla.org/en-US/firefox/all-older.html http://mac.oldapps.com/firefox.php http://www.microsoft.com/mac/office-2011-digital-download office 2011 download for MAC Mac tutorials http://www.iclarified.com/entries/index.php?caid=2&scid=20 Err:510 Taskbar position Issue for windows 7 http://support.microsoft.com/kb/253679 Err:510 WebCam Online Web Cam Recorder. http://flvpowertools.com/index.php?sp=3 http://www.microsoft.com/hardware/en-us/downloads#webcam Err:510 windows live essential http://www.microsoft.com/en-us/download/details.aspx?id=3945 Err:510 Page 94 Tech Details McAfee issue to verify the prodcut key and to dowload the Dell Mcafee product www.mcafee.com/mtp/retailcd http://service.mcafee.com/Default.aspx?cid=62492&culture=en-US Mcafee Login Page https://home.mcafee.com/secure/protected/login.aspx?rfhs=1 Update issue: For Mcafee Issue. http://service.mcafee.com/faq/TS101446.htm http://mvt.mcafee.com. Err:510 how to enable aero in windows 7 net stop uxsms net start uxsms Err:510 TomTom http://www.tomtom.com/en_gb/maps/map-update-service/#tab:tab2 Err:510 Software download link http://ninite.com/ Err:510 All Screen Shots: http://screenshots.leeindy.com/display.shtml Err:510 Virus: c Please go through the below link to completely remove Zero Access Trojan http://malwaretips.com/Thread-How-to-completely-remove-ZeroAccess-Sirefef-rootkit-Rem Page 95 Tech Details http://www.surfright.nl/en/downloads (hitman pro) ESET Sirefef malware removal tool (EZ_SireFix.exe) DOWNLOAD LINK ESET Services repair tool (ServicesRepair.exe) DOWNLOAD LINK Err:510 Software: \\10.10.2.135\Solutions-TECH \\10.10.2.139\satya\soft Err:510 Game: http://www.rudyaviles.com/games/ http://www.playjeje.com/games/ http://dl.idealinternet.com/_g/_original/ Err:510 windows 8 windows 8 upgrade link http://www.windowsupgradeoffer.com/en-US http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8 http://www.computerperformance.co.uk/win8/index.htm windows 8 upgrade assistant for check windows compatibility http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8 Kaspersky Interenet Security 2013 Installation problem in windows 8 http://www.kaspersky.com/internet-security-latest-versions Windows 8 "All Application Showing blank" Page 96 Tech Details http://answers.microsoft.com/en-us/windows/forum/windows_cp-windows_update/all-apps Issue- Missing top tool bar which contains Maximize, Minimize and X button while open Go In windows 8 Google Chrome launch in 2 mode1) Desktop Mode and 2) Windows 8 app mode Err:510 www.makeuseof.com http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272,273&cid=66783 http://pcsupport.about.com/od/fixtheproblem/u/fix_a_computer_problem.htm http://www.kaspersky.com/antivirus-removal-tool?form=1 http://forums.techarena.in http://www.avg.com/ww-en/download http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-download-links http://us.mcafee.com/root/fix.html http://www.winaddons.com/top-300-freeware-software http://www.routerpasswords.com For service Pack download http://windows.microsoft.com/en-US/windows/downloads/service-packs Outlook Expess http://www.insideoe.com/problems/errors.htm iTunes http://cydiahelp.com/download-itunes-10.5.1-beta-3-with-itunes-match-for-wind For configuring
[email protected] open office http://download.services.openoffice.org/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US. Antivirus http://www.avg.com/ww-en/customer-support AVG Customer Support http://forums.avg.com/ww-en/avg-forums Microssoft security-essentials http://windows.microsoft.com/en-IN/windows/products/security-essentials KAV 12.00 Setup http://trial.kaspersky-labs.com/registered/SRFC15XHFAU2V51JBFD4/k For Downloading Trend Micro http://us.trendmicro.com/us/downloads/home-and-homeoffice/ht Trend Micro Chat (chat support) webroot-removal-tool http://download.techworld.com/147/webroot-removal-tool/ trend micro uninstallation http://solutionfile.trendmicro.com/solutionfile/EN-1037161/32bit.exe Antivirus Removal tools http://kb.eset.com/esetkb/index?page=content&id=SOLN146 Mcafee removal tool Page 97 Tech Details http://www.software112.com/products/mcafee-removal-tool-exe+download.html POP3 and SMTP Settings http://www.defcon-5.com/support/index.cfm?docid=95 http://www.emailaddressmanager.com/ http://www.c3sd.com/email_servers_ports.php For checking the product key of Office 2010 Http://office.microsoft.com/en-us/buy/using-the For default programme setting in window 7 http://www.sevenforums.com/tutorials/194 . A blank Web page is displayed when you start Internet Explorer 7 http://support.micro CD Drive Issue http://support.microsoft.com/kb/929461 Adobe Flash players http://www.adobe.com/support/flashplayer/downloads.html For downloading Open office http://download.services.openoffice.org/files/stable/3.3.0/OOo_3. http://www.kellys-korner-xp.com/xp_tweaks.htm guru aid logon http://10.10.1.113/guruaidcrm/index.php?action=Login&module=Users&login_module=Home&log http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/ http://downloads.jasonmascarenhas.com/Removal%20Tool.html http://www.newsofdelhi.com/wp-content/uploads/2011/08/Wikileaks-Black-Money-Holders-India.pn http://www.areaguard.com/download/startw8/startw8.msi http://www.microsoft.com/download/en/details.aspx?id=5201 http://blogs.technet.com/b/fixit4me/ http://www.kellys-korner-xp.com/xp_tweaks.htm http://www.cserial.com/directory/n/44 http://downloads.jasonmascarenhas.com https://dns.norton.com/dnsweb/huConfigurePc.do http://blogs.technet.com/b/fixit4me/archive/tags/office/ http://www.microsoft.com/office/downloads/ http://www.computingunleashed.com/speed-up-windows-7-ultimate-guide-to.html-To make http://members.shaw.ca/bsanders/CleanPrinterDrivers.html. http://housecall.trendmicro.com/uk/?id=home Page 98 Online virus scanner Tech Details http://www.symantec.com/theme.jsp?themeid=anonymous-code-claims&inid=us_ghp_ba http://www.ghacks.net/2010/06/16/download-microsoft-office-2010-trial/ http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx http://www.winaddons.com/top-300-freeware-software/ http://www.routerpasswords.com/ http://www.techsupportalert.com/view/tips (For All Microsoft Tools) http://www.heidoc.net/joomla/technology-science/microsoft/51-office-2007-direct-downloa http://www.malwarehelp.org/test-your-online-security-privacy.html http://www.techieinspire.com/change-windows-7-experience-index-hack/ http://www.petri.co.il/windows-server-2008.htm http://support.microsoft.com/fixit/ https://www20.downloadoffice2010.microsoft.com/o12/registerkey.aspx?ref=o12&culture= http://www.microsoft.com/office/downloads/ http://pcsupport.about.com/od/fixtheproblem/u/fix_a_computer_problem.htm http://www.driveridentifier.com/index.php http://sourceforge.net/ http://www.makeuseof.com/pages/the-best-of http://justpaste.it/ http://www.mydigitallife.info/download-office-2010-official-direct-download-links/ = office https://office.getmicrosoftkey.com/ - Office 27 digit product key chk http://d-fault.nl/PIDCheck.aspx ------ Product key chk office. http://www.tacktech.com/display.cfm?ttid=388 http://kb.eset.com/esetkb/index?page=content&id=SOLN146 All Antivirus removal tool Page 99 Tech Details http://www.brothersoft.com/windows/security/encryption_software/ - For all free softwares http://www.free-codecs.com/Software/Fix_Repair_Tools.htm---- Fix it tool's http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272,273&cid=66783 ---- Mcaf http://evilfantasy.wordpress.com/antivirus-removal-tools/ All Antivirus removal tool http://www.completepcpedia.com/ http://www.winsite.com/ http://www.bleepingcomputer.com/forums/topic114351.html== all anti virus disable http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windowshttp://forum.thewindowsclub.com http://forums.malwarebytes.org http://forums.mydigitallife.info http://forums.bit-tech.net http://www.win7heads.com http://www.tomshardware.com http://windowssecrets.com http://realtimeissues.wordpress.com http://www.wincert.net http://www.hageltech.com/blog http://www.vistaheads.com http://forums.techguy.org http://blogs.computerworld.com http://brianmorristech.com http://www.overclock.net http://forums.majorgeeks.com http://superuser.com http://www.geekstogo.com http://wikipedia.com For service Pack download http://windows.microsoft.com/en-US/windows/downloads/service-packs Outlook Expess http://www.insideoe.com/problems/errors.htm iTunes http://cydiahelp.com/download-itunes-10.5.1-beta-3-with-itunes-match-for-wind For configuring
[email protected] Page 100 Tech Details open office http://download.services.openoffice.org/files/stable/3.3.0/OO Antivirus http://www.avg.com/ww-en/customer-support AVG Customer Support http://forums.avg.com/ww-en/avg-forums Microssoft security-essentials http://windows.microsoft.com/en-IN/windows/products/security-essentials KAV 12.00 Setup http://trial.kaspersky-labs.com/registered/SRFC15XHFAU2V51JBFD4/k For Downloading Trend Micro http://us.trendmicro.com/us/downloads/home-and-homeoffice/ht Trend Micro Chat (chat support) webroot-removal-tool http://download.techworld.com/147/webroot-removal-tool/ trend micro uninstallation http://solutionfile.trendmicro.com/solutionfile/EN-1037161/32bit.exe Antivirus Removal tools http://kb.eset.com/esetkb/index?page=content&id=SOLN146 Macafee remal tool http://www.software112.com/products/mcafee-removal-tool-exe+download.html POP3 and SMTP Settings http://www.defcon-5.com/support/index.cfm?docid=95 http://www.emailaddressmanager.com/ http://www.c3sd.com/email_servers_ports.php For checking the product key of Office 2010 Http://office.microsoft.com/en-us/buy/using-the For default programme setting in window 7 http://www.sevenforums.com/tutorials/194 . A blank Web page is displayed when you start Internet Explorer 7 http://support.micro CD Drive Issue http://support.microsoft.com/kb/929461 Adobe Flash players http://www.adobe.com/support/flashplayer/downloads.html guruaid logon http://10.10.1.113/guruaidcrm/index.php?action=Login&module=Users&login_module=Home&log Dell Drivers Page 101 Tech Details http://ftp.dell.com/Browse_For_Drivers/Laptops/ McAfee online Chat https://service.mcafee.com/UserInfo.aspx?lc=1033&sg=TS&pt=1&st=CHAT Windows update error codes http://joshpoley.blogspot.in/2011/09/hresults-facilitywindowsupdate.html Road Runner live chat https://help.rr.com/hmslogic/rrchat.aspx?poolname=tw-buffalo&docid=91 Router password http://www.routerpasswords.com/ Page 102 Tech Details ILS Prompt and then tell him to insert the following commands in the Command Pr leted successfully after every co account keeping the password field ined a virus and was deleted” notification. So below are the steps to get the file download and get the virus and was deleted” notification so we will need to temporarily rename its folder. nd the click on Program Files. and select Rename from the context menu. Windows Defender.old) or something random. his guide. Please download all the recommended utilities in OPTION 1, and once your downloads have been uding the software’s installed after customer bought the computer will be lost and the computer wil the steps to reset. n power icon which is appear on the login screen. Page 103 Tech Details OOT. ving with your Mac. nu (looks like a gear), then choose Print. artup tone, but not before. ndicator (spinning gear). ny keys during startup. hatexp=vss jsp?ct=us&lg=en&product=home&pvid=f-home&version=1 p?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home Page 104 Tech Details ure=en-us&cid=66854 McPreInstall.exe est&clkval=3774&lang_loc=1 Page 105 Tech Details N=ZZXX-0000-0000-0000-0000&PID=AK10&Project=fecb522136f9664d86dbd9177cc29c80&NONCE=f4a165 ass.php?AuthState=_afbba039b5c460c10e3c23f4c5829811d796bfecc3%3Ahttps%3A%2F%2Fsso1.trendmicr ebroot-removal-tool/ Page 106 Tech Details ty-2010/productID.229301900 p-FX101828860.aspx?CTT=5&origin=HA101828490 ?ref=o12&culture=en-GB 2007-suites-and-applications/ s-and-license-type-channel/ spx?ref=macdl&culture=en-US 2007-suites-and-applications/ Page 107 Tech Details essenger-2011-final-full-version-offline-installer/ ws-live-mail---setup … Supanet… nector-Download-76048.html in Outlook Page 108 Tech Details ailserver-list.html hentication – SPA, mail server port: 995) Page 109 Tech Details MTP mail server P SMTP mail server Page 110 Tech Details m/i-get-error-message-0x7c919af2-sychostexe/2e6f9d5b-8374-41c9-b54b-26dc98d16c8d vice, right click the Service, select Properties and choose Disabled and OK your way out of the Services Applet to save re condition now. /error-code-0x81000203/82dfe1e1-eebc-4f3a-9702-32d15e30ce7f ->Status:Starter and "Volume Shadow Copy"->StarupType :Automatic->Status:Starter =findmyor&Locale=en_US Page 111 Tech Details 08 and Windows XP -windows-7/ ult-location.html =findmyor&Locale=en_US rol-panel-appears-blank-or-grayed-out-fix.html Page 112 Tech Details e-inbox-merging-inbox-and-sent-items-folders.aspx l-Windows-Vista-Service-Pack-2-SP2 8su531.shtml D [How To] mailing-writing-cd/ -t12325.html ation_your_mac?page=0,0 Page 113 Tech Details utdown.htm ?ref=netbook&culture=en-GB uninf-trojans-removal-tool/ venforums.com/tutorials/19449-default-file-type-associations-restore.html Page 114 Tech Details ows\---CSD version hange-winre.html#post517551 spx?ref=macdl&culture=en-US ss-multiple-pcs-with-dropbox/ pbox-accounts-on-the-same-computer/ ws-7/2010/05/21 s-windows-7-restore-default-shortcuts.html more-activex-controls-could-not-be-displayed-quot-error-when-you-open-mmc-extended-tab.aspx Page 115 Tech Details 0_go_wirelessprinting download-links-ultimate-professional-and-home-premium/ symantec-antivirus-and-symantec-endpoint-protection-products/ _3_S60v3_240x320.jar&p=0&s=1 mplete-list-part-1.php p-into-a-wireless-access-point/ Page 116 Tech Details -start-menu-and-disable-hot-corners-in-windows-8/ phone-or-tablet-when-it-wont-boot/ r-tablet-into-safe-mode/ -a100-vs-spice-mi-500-vs-iball-andi-5c-287142 es-in-india-3114/ Page 117 Tech Details ac?page=0,0 culture=en-GB -removal-tool/ Page 118 Tech Details th-itunes-match-for-windows-and-mac-os-x/https://support.apple.com/kb/HT1625 es/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe Page 119 Tech Details FC15XHFAU2V51JBFD4/kav12.0.0.374en.exe ds/home-and-homeoffice/https://esupport.trendmicro.com/prechatform/EN_Cons.aspx root-removal-tool/ e+download.html ex.cfm?docid=95 ft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx?CTT=5&origin=HA101847520 orums.com/tutorials/19449-default-file-type-associations-restore.html r 7 http://support.microsoft.com/kb/945385 g/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe Page 120 Tech Details creen-background-on-windows-7/ gadgets-on-windows-7/ crosoft\Internet Explorer\Desktop\SafeMode\Components Page 121 Tech Details erformance/windows-7-is-very-slow-to-shutdown/fb35a679-c9b8-4a97-95c4-39c60e218130 wn-process/ r-reminders-dismiss-t1831031.html t-4500-cannot-connect/td-p/326150 urity-templates-in-windows-2008.aspx ws-security-templates-in-the-enterprise/ 0%29.aspx windows-7-installation-disc-with-integrated-updates/ om-the-windows-task-scheduler/ update-kb971033/ ebypass-windows-7-genuine-notification-without-any-download/ Page 122 Tech Details -genuine-advantage-notification/ otifications ne-advantage-notifications-nag-screen/ windows-genuine-advantage-notification-in-3-simple-steps/ p-genuine.html uct-key-on-windows-xp/5034890 s_printer.html on/1180-setup-comcast-email-outlook-2007-a.html Page 123 Tech Details e-outlook-2007-to-use-port-587/ Mail-Client-Settings-customer-generated/td-p/778889 2-crack.html -update.html Titanium%206.0/Install_Uninstall/ d/detail.jsp?gid=savce 75&flow=cdkey&cid=78244 Page 124 Tech Details office-2007-suites-and-applications/ t-internet-explorer-7/6136194 s-InternetExplorer-8*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@ s-InternetExplorer-*8.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up: Page 125 Tech Details stid/39190/scope/posts/Default.aspx 55&culture=en-us&cid=66854http://it.toolbox.com/blogs/managing-infosec/google-hacking-master- office-2007-direct-download-links ffice-2007-direct-download-links t-download-links/ WOW64\ has been deleted. media.com/pub/flashplayer/current/install_flash_player_ax_64bit.exe Page 126 Tech Details manually-trojan-infection-removal-guide/ roAccess-Sirefef-rootkit-Removal-Guide o the “Advanced” tab and under the headline e “Automatically Restart” box and press Ok. k-1-services-registry-files-2/ cleaner?x-origin=web e program stem-Update-Readiness-Tool Page 127 Tech Details -found-when-attempting-to-add-a-Search-Provider-in-Internet-Explorer-7.html e name correctly try again d-Ins>GO g the problem. ys-use-google-chrome-frame-to-open-urls/ p-windows_update/all-apps-view-goes-blank-and-crashes-explorerexe/f67d42af-2e2d-425f-b383-aa5 om window update and then Need to Hide the same update so that Issue should not reoccur . setup-broadband-router/ Page 128 Tech Details ection..picture extension change automatically &qid=208286527&chapter=176492791&omniture=f204269533_q1%3Dn1%3B&qid=208286527#Fe ook/cant-open-any-hyperlinks-this-operation-has-been/8815ad6c-0f44-477a-9ffa-beb98109b5a6 Page 129 Tech Details {4D36E965-E325-11CE-BFC1-08002BE10318}. delete this key from registry cts-as-csv-file-in-windows-7/ (Itune Contact) ice absent. Page 130 Tech Details rp\CurrentVersion\Misc Remove Programs. P_US-en_Download.exe for without asking passoword activation. Page 131 Tech Details t-security-services-after-uninstallation/ ntact.jsp?product=home&pvid=f-home&version=1&lg=en&ct=us e.jsp?chatexp=vss Instructor_slides/ nfection / Virus Removal Tool) Page 132 Tech Details nd.att.net and outbound.att.net Page 133 Tech Details eir network. Page 134 Tech Details Page 135 Tech Details sing Secure Password Authentification - SPA, mail server port: 995) bled, port 587) SP SMTP mail server Page 136 Tech Details ion, select yes. n, select yes. s call this SSL). 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Page 139 Tech Details icrosoft%20download&source=web&cd=2&cad=rja&sqi=2&ved=0CDMQFjAB&url=http%3A%2F%2 .aspx?ref=o12 .aspx?ref=pkc&country_id=IN&culture=en-GB download-links/ office-2007-suites-and-applications/ 12-30196.exe load-165840.html ata\Identities\{GUID}\Microsoft\Outlook Express aram=3501753 s-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up: Page 140 Tech Details ows-xp-sp2-into-thinking-its-running-sp3/1989 Page 141 Tech Details s/default.aspx efault-services-windows-7-a.html MA&utm_campaign=en-GB&utm_source=en-GB-ha-apac-in-bk&utm_medium=ha&installdataindex Page 142 Tech Details up-broadband-router/ e-mail.html Page 143 Tech Details Access-Sirefef-rootkit-Removal-Guide Page 144 Tech Details Page 145 Tech Details windows_update/all-apps-view-goes-blank-and-crashes-explorerexe/f67d42af-2e2d-425f-b383-aa5dd d X button while open Google Chrome in Windows 8. 007-direct-download-links th-itunes-match-for-windows-and-mac-os-x/https://support.apple.com/kb/HT1625 in_x86_install-wJRE_en-US.exe y-essentials FC15XHFAU2V51JBFD4/kav12.0.0.374en.exe ds/home-and-homeoffice/https://esupport.trendmicro.com/prechatform/EN_Cons.aspx root-removal-tool/ Page 146 Tech Details ex.cfm?docid=95 ft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx?CTT=5&origin=HA101847520 orums.com/tutorials/19449-default-file-type-associations-restore.html r 7 http://support.microsoft.com/kb/945385 rg/files/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe s&login_module=Home&login_action=index 2010-trial/ ack-Money-Holders-India.png ate-guide-to.html-To make the Windows 7 Faster. Page 147 Tech Details -claims&inid=us_ghp_banner1_anonymous -FX101853163.aspx ffice-2007-direct-download-links y.aspx?ref=o12&culture=en-GB -------- office 2007 problem.htm download-links/ = office download Antivirus removal tool Page 148 Tech Details e/ - For all free softwares printer drivers... 73&cid=66783 ---- Mcafee Ecard Link virus removal tool all anti virus disable efault-services-windows-7-a.html -- for all Default Reg & services. th-itunes-match-for-windows-and-mac-os-x/https://support.apple.com/kb/HT1625 Page 149 Tech Details es/stable/3.3.0/OOo_3.3.0_Win_x86_install-wJRE_en-US.exe FC15XHFAU2V51JBFD4/kav12.0.0.374en.exe ds/home-and-homeoffice/https://esupport.trendmicro.com/prechatform/EN_Cons.aspx root-removal-tool/ e+download.html ex.cfm?docid=95 ft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx?CTT=5&origin=HA101847520 orums.com/tutorials/19449-default-file-type-associations-restore.html r 7 http://support.microsoft.com/kb/945385 s&login_module=Home&login_action=index Page 150 Tech Details 1&st=CHAT Page 151 Tech Details download and get the your downloads have been completed, make sure to rename the Windows Defender folder back to its origina ost and the computer will be taken back to the first day when he bought the computer Page 152 Tech Details rsion=1&pvid=f-home Page 153 Tech Details Page 154 Tech Details 77cc29c80&NONCE=f4a165d404a7a292bb7d287a68368fc8fa745d1fc1577932a4e74ca16c2927d6 %3A%2F%2Fsso1.trendmicro.com%2Fsignin%2Ftmsaml%2Fidp%2FSSOService.php%3Fspentityid%3Dmyacco Page 155 Tech Details Page 156 Tech Details Page 157 Tech Details Page 158 Tech Details Page 159 Tech Details of the Services Applet to save the changes. 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Page 177 Tech Details %3B&qid=208286527#FeedBackForm (Kaspersky) a-9ffa-beb98109b5a6 Page 178 Tech Details Page 179 Tech Details Page 180 Tech Details Page 181 Tech Details Page 182 Tech Details Page 183 Tech Details Page 184 Tech Details Page 185 Tech Details Page 186 Tech Details 8-aede-ea1b2d372a9f Page 187 Tech Details 800&sw_lang= Page 188 Tech Details AB&url=http%3A%2F%2Fwww.microsoft.com%2Foffice%2Fdownloads%2F&ei=TlO5UKyNH4_orQeF_ && start /w pkgmgr /up:@fname /norestart" Page 189 Tech Details Page 190 Tech Details um=ha&installdataindex=homepagepromo Page 191 Tech Details Page 192 Tech Details Page 193 Tech Details Page 194 Tech Details af-2e2d-425f-b383-aa5dd6c39c40 Page 195 Tech Details HA101847520 Page 196 Tech Details Page 197 Tech Details Page 198 Tech Details -US.exe HA101847520 Page 199 Tech Details Page 200 Tech Details er folder back to its original file na Page 201 Tech Details Page 202 Tech Details Page 203 Tech Details e74ca16c2927d6 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Tech Details Page 328 Tech Details Page 329 Tech Details Page 330 Tech Details Page 331 Tech Details Page 332 Tech Details Page 333 Tech Details Page 334 Tech Details Page 335 Tech Details Page 336 Tech Details Page 337 Tech Details Page 338 Tech Details Page 339 Tech Details Page 340 Tech Details Page 341 Tech Details Page 342 Tech Details Page 343 Tech Details Page 344 Tech Details Page 345 Tech Details Page 346 Tech Details Page 347 Web Links USEFUL INTERNET LINKS TITLE WEBSITES KRONOS http://lnmapp05.lesterinc.com/wfc/logon/logonWFC.html HRIS http://hris.lesterinc.com/Payroll/LISPL/Emplogin.aspx LOGMEIN https://secure.logmeinrescue.com/TechConsole/Console.aspx SCREEN CONNECT http://10.10.4.5/Host#My%20Sessions CRM https://10.10.3.120/guruaidcrm/index.php?action=ajaxui# OLD Dialer Http://10.10.3.120/guruaiddialerv1 DIALER Http://10.10.3.120/ganewacdv1 Alternate DIALER http://10.10.11.16/guruaidalpha/ Guruaid Website USA & Canada https://www.guruaid.com Guruaid Website UK https://www.guruaid.co.uk Guruaid Website Australia https://www.guruaid.net Guruaid Website Ireland https://www.guruaid.ie PAYMENT PAGE US, CAN, AUS & I https://www.guruaid.com/payment/pay.php PAYMENT PAGE UK https://www.guruaid.co.uk/payment/pay.php REMOTE CONTROL http://remote.guruaid.com/ REMOTE CONTROL https://secure.logmeinrescue.com/Customer/Code.aspx http://www.dell.com/content/topics/global.aspx/policy/en DELL WARRANTY http://www.computerhope.com/basic.htm COMPUTER HELP ALL WEBSITES Y:\Agents\GuruAid Tech\Aadil WINDOWS 8 Y:\Agents\GuruAid Tech\Abdulla\Windows 8 OUTLOOK Y:\Agents\GuruAid Tech\Abdulla\tech help documents Accounts Norton McAfee Trend Micro Avast AVG Kaspersky Bit Defender https://www.mynortonaccount.com/ https://home.mcafee.com/root/myaccount.aspx https://account.trendmicro.com/ https://my.avast.com/en-us https://myaccount.avg.com https://my.kaspersky.com https://my.bitdefender.com/en_us/my/?lang=en-US#pag Page 348 Web Links Chat Support links https://www-secure.symantec.com/norton-support/jsp/c Norton Online Chat https://service.mcafee.com/ContactCustomerService.as McAfee online chat http://usa.kaspersky.com/support/home/live-chat-suppo Kasrpersky Live Chat https://esupport.trendmicro.com/prechatform/EN_Cons.a Trendmicro Chat Support https://support.avg.com/support_sales?l=en_US AVG online chat Avast Chat Support : https://support.avast.com/Tickets/Submit/RenderForm/27/&cl http://www.pandasecurity.com/homeusers/support/ Panda Security Support Link : http://support.dell.com/support/index.aspx?~ck=pn Dell Technicl support link: http://www.cmpsol.net/toshiba-support-chat.aspx Toshiba Chat support Link: BitDefender Chat support Link: http://www.bitdefender.in/support/contact-us.html Avira Antivirus Chat support link:http://www.avira.com/en/support-phonesupport-for-cons http://www.eset.ie/ie/support/ ESET Live Online Chat; http://www.eset.com/us/support/lost-license/ Eset Lost License http://www.webroot.com/En_US/support.html WebRoot Chat Support : http://www.bullguard.com/support/live-support.aspx BullGaurd Live Chat Support: http://www2.stopzilla.com/support StopZilla LiveChat Support: http://www.apple.com/support/ Apple support Link: http://www.att.com/esupport/main.jsp?cv=820 AT&T Wireless Chat Support: https://www.att.com/olam/passthroughAction.myworld?a AT&T Account: http://kb.gfi.com/supportviprecontact Vipre Live Chat Support: https://secure.iolo.com/myaccount/Default.aspx System Mechanic Account: http://www.iolo.com/ System Mechanics Link: Computer Help & their Charges Microsoft Charges http://support.microsoft.com/gp/profsup/en-au Geek Squad Virus Removal http://www.geeksquad.com/services/computers-networking/virus- Geek Squad Tune Up http://www.geeksquad.com/services/computers-networking/comp Geek Squad Controversy http://en.wikipedia.org/wiki/Geek_Squad#Controversy Norton Virus Removal http://us.norton.com/nortonlive/spyware-virus-removal.jsp McAfee Virus Removal http://home.mcafee.com/store/virus-removal-service McAfee Other Charges http://home.mcafee.com/root/support.aspx US Price Comparison Chart http://www.courtesymobile.com/0_0_0_0_596_240_csupload_637 http://images.pcworld.com/howto/graphics/214422-techsupport_b http://caseysousa.com/wp-content/uploads/pricing-comparison.jpg Page 349 Web Links McAfee Product Redeem Links Total Protection McAfee LiveSafe McAfee AntiVirus Plus 2014 McAfee AntiVirus McAfee AntiVirus Plus McAfee Internet Security McAfee® SecurityCenter McAfee Total Protection & Fa http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=274%2 http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=430&ci http://home.mcafee.com/root/ecards.aspx?affid=0&pkgid=276,27 http://home.mcafee.com/root/ecards.aspx?affid=718&pkgid=355& http://home.mcafee.com/root/productcard.aspx?pkgid=276&cid=8 http://home.mcafee.com/root/ECards.aspx?affid=0&pkgid=272%2 http://home.mcafee.com/root/ECards.aspx?affid=977&rid=0&cid= http://home.mcafee.com/root/ecards.aspx?affid=384&pkgid=427& Other Links BASIC COMPUTER REGISTRY ERRORS IENOVO WARRANTY DELL WARRANTY NORTON http://www.computerhope.com/basic.htm http://www.blurtit.com/q344649.html http://www.lenovo.com/services_warranty/us/en/ThinkPlus_Warra http://www.dell.com/learn/us/en/19/terms-of-sale?c=us&l=en&s= http://us.norton.com/nortonlive/ Page 350 Web Links ogon/logonWFC.html L/Emplogin.aspx echConsole/Console.aspx?do=run ons ex.php?action=ajaxui# pay.php /pay.php ustomer/Code.aspx cs/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010 asic.htm dows 8 h help documents yaccount.aspx s/my/?lang=en-US#page=main. Page 351 Web Links m/norton-support/jsp/contact/contact.jsp?ct=us&lg=en&product=home&pvid=f-home&version=1 actCustomerService.aspx?lc=1033&sg=C t/home/live-chat-support prechatform/EN_Cons.aspx _sales?l=en_US ubmit/RenderForm/27/&cls01&ptf01&lic01&sc omeusers/support/ ndex.aspx?~ck=pn upport-chat.aspx t/contact-us.html -phonesupport-for-consumer ost-license/ upport.html rt/live-support.aspx rt n.jsp?cv=820 roughAction.myworld?actionType=Manag ntact nt/Default.aspx up/en-au omputers-networking/virus-and-spyware-removal.aspx omputers-networking/computer-tune-up.aspx ad#Controversy re-virus-removal.jsp emoval-service aspx _0_596_240_csupload_63711200.png?u=1282844480 hics/214422-techsupport_big_retail2_original.jpg oads/pricing-comparison.jpg Page 352 Web Links spx?affid=0&pkgid=274%2c275&cid=83215&ctst=1 spx?affid=0&pkgid=430&cid=118012 spx?affid=0&pkgid=276,277&cid=64244 spx?affid=718&pkgid=355&culture ard.aspx?pkgid=276&cid=89837 aspx?affid=0&pkgid=272%2C273&flow=cdkey&cid=7 aspx?affid=977&rid=0&cid=113043&flow=Default&pkgid=28 spx?affid=384&pkgid=427&culture=en-gb&cid=123409 tm nty/us/en/ThinkPlus_Warranty_Services_agreement.pdf rms-of-sale?c=us&l=en&s=gen&~section=012&redirect=1#rpsams Page 353 Web Links Page 354 Web Links vid=f-home&version=1 Page 355 Web Links Page 356 Pricing PRICING FOR GURU US, CANADA & AUSTRALIA Annual Maintenance Plan (AMP): {Amt in USD} 3-years Plan for $ 399.99 2-years Plan for $ 299.99 1-year Plan for $ 179.99 UNITED KINGDOM PRIC Annual Maintenance Plan (AMP):{A 3-year plan for ₤389.99 2-year plan for ₤259.99 1-year plan for ₤129.99 Single Incident Plan (OTF / SIP): Single Incident Plan (OTF / S $120.00 $110.00 $100.00 ₤110 ₤100 ₤90 Add On Computer Add On Computer 3-years Plan for $ 300 2-years Plan for $ 200 1-year Plan for $ 100 3-years Plan for ₤240 2-years Plan for ₤160 1-year Plan for ₤80 Digital Home Plan - $380 Page 357 Digital Home Plan - ₤28 Pricing NG FOR GURUAID TED KINGDOM PRICE nance Plan (AMP):{Amt in GBP} -year plan for ₤389.99 -year plan for ₤259.99 -year plan for ₤129.99 ncident Plan (OTF / SIP): IRELAND PRICE Annual Maintenance Plan (AMP):{Amt in EURO} 3-year plan for £549.99 2-year plan for £369.99 1-year plan for £184.99 Single Incident Plan (OTF / SIP): ₤110 ₤100 ₤90 £150.00 £140.00 £125.00 Add On Computer Add On Computer 3-years Plan for ₤240 2-years Plan for ₤160 1-year Plan for ₤80 3-years Plan for £300 2-years Plan for £200 1-year Plan for £100 tal Home Plan - ₤280 Digital Home Plan - £350 Page 358 Contact No USEFUL CONTACT NUMBERS GuruAid USA & Canada :1-855-566-7470 & 1-855-587-8570 GuruAid United Kingdom : 0800-756-2957 GuruAid Australia : 1800-156-016 GuruAid Ireland : 1800-902-260 Guruaid Email :
[email protected] Guruaid Fax : 1-203-643-2174 MICROSOFT USA- 1800 642 7676 X-Box....800-4MY-XBOX/ 800-469-9269(Toll free) Microsoft technician Support Number Canada: (877)568-2495. Microsoft UK....0845-519-1523 Google Number : +1 650-253-0000 Norton....1-800-745-6061, 1-800-745-6034, 1-800-441-7234 Norton....+0844 545 6509 & 44 0-20-77440061(UK) Symantec....1-800-721-3934 McAfee..1-888-847-8766/ 8666223911/ 00800-6247-7463/ 001-650-527-8000 McAfee...0800 028 7581 & 44 1753 505885(UK) Kaspersky....1-866-328-5700/ 877-232-4588 & 1866-537-8115 1-800-2332010 - 1-800-886-5369. Kaspersky....0871-789-1635(Tech Support-UK) AVAST....877-314-5079 Avast UK..... 0203-608-7941 AVG Technical Support USA... 1866-201-0003 AVG UK....0844 894 0004 Trend Micro usa.....1800-864-6027 Vipre Technical Support Number: Toll Free: 1-877-521-5832 Vipre....0871-472-4747(UK) +44 (0)1784 448 838 Webroot support number : 866.612.4268 WebRoot Antivirus support Number: 1-866-612-4268 /1-866-612-4268 WebRoot Antivirus support UK: +44 (0) 845 0822 498/+44 (0) 870 141 7070 ESET Antivirus Support for UK: 0845 838 0832 ESET Antivirus Support Number US: Toll Free. +1 (866) 343-ESET (3738)/ +353 (0)53 9146600 Panda Security 2012 for US : 1.800.603.4922 Panda Securty 2012 for UK : + 44 (0) 844 335 3792 StopZilla Antivirus Contact Number: 1-877-877-9944 System Mechananic Support Number: 1-877-857-9289 BitDefender 1800 102 1100 Hotmail US - 1800-386-5550 Hotmail Uk - 1866-672-4551 Fire-Fox 1877-374-3995 Canon printer support 1888-408-5784 AT&T U-verse - net provider 18777223755 Gmail toll fee number 1800goog411 Yahoo.contact Number 1866-562-7219 Toshiba Support : (800) 457-7777 (toll-free) or (949) 859-4273 Page 359 Contact No Dell Support Number : +1-866- 203-6875 Dell.....1-800-624-9896/ 1-800-847-4096 Lenovo Support Number US: 1-800-426-7378, Select "Option #1" Lenovo Support Number UK: 01475-897-163 Apple Support Contact Number: 800-275-2273, / Customer Service at 800-676-2775 At&t support Number: Residential -1-800-288-2020 / Wireless — 1-800-331-0500 Acer....1-800-816-2237 18) Acer UK : 0871 760 1000 USA 1-800-816-2237 Samsung Mobile Phones....1-800-726-7864 defender.com....855-894-6605 APPLE CUSTOMER CARE....1-800-275-2273/1-800-676-2775 10)MAC CUS CARE NO- 800-676-2775/ 1-800-102-3311 Page 360 Contact No ACT NUMBERS 55-587-8570 4MY-XBOX/ 800-469-9269(Toll free) 7)568-2495. 00-441-7234 UK) 247-7463/ 001-650-527-8000 866-537-8115 1-800-2332010 - 1-800-886-5369. -521-5832 8 268 /1-866-612-4268 498/+44 (0) 870 141 7070 (866) 343-ESET (3738)/ +353 (0)53 9146600 792 944 9289 949) 859-4273 Page 361 Contact No lect "Option #1" Customer Service at 800-676-2775 20 / Wireless — 1-800-331-0500 37 0-676-2775 2-3311 Page 362