Tactical Leadership Assessment TestQuestion: 1 of 70 Another department’s supervisor fails to give you information that you should have received. As a result, your department’s productivity has gone down. How do you handle the situation? Talk to the other supervisor about the situation and ask that he take responsibility for the productivity decrease. Meet with the other supervisor and discuss the communication problems that exist. Explain to the other supervisor that his actions are bad for the entire company. Help the other supervisor see the problems caused by his mistake. Question: 2 of 70 One day, you overhear another department’s supervisor complaining about the quality of your department’s work. You aren’t aware of any problems with your department’s work quality. What would you do in this situation? Contact the other department’s supervisor and ask her if you can meet to discuss and solve the quality problems. Increase the quality standards for your department’s work so that the other supervisor won’t have anything to complain about. Meet with the supervisor and tell her that your department is not responsible for the quality problems. Watch your department closely to make sure that they are completing their tasks correctly. Tactical Leadership Assessment Test Question: 3 of 70 Your manager has asked for your help to make a decision on an important issue within 24 hours. The outcome of this decision will have a direct impact on how your associates do their jobs. The best thing for you to do is: Meet with your manager and make the decision together. Call a meeting with your associates and discuss the issue with them as a group. Work with your manager to reach a decision and then meet with each associate to discuss the outcome. Ask your manager to present the issue at the next associate meeting because it will have an impact on the entire group. Question: 4 of 70 After finding out that you’ve made a potentially serious error at your job, the most important reason for taking action to correct it is because if you did not: Someone else might find the error and improve their chances of being promoted above you. You might get caught by a manager and criticized for what you’ve done. You would feel guilty about it afterward. Coworkers might find out and think that you are a careless person. Tactical Leadership Assessment Test Question: 5 of 70 You turn down an associate’s schedule request. He angrily points out that you granted the same request to someone else. Although this is true, circumstances have changed since the previous request. What do you do? Tell the associate that he must consider all of the circumstances of the situation. Tell him that you would like to grant the request, but your hands are tied. Apologize but tell the associate you will not change your mind. Tell the associate that he should take it up with your manager. Question: 6 of 70 Pat, one of your associates, calls you aside after a meeting to complain about Steve, an associate from another area whom she is partnered with to work on a set of tasks. She feels that Steve doesn’t listen to her input or ideas. As a result, Pat feels that Steve has taken over all of the tasks. The best response would be to: Discuss Pat’s problem with another associate from Steve’s area and ask for that associate's help in resolving the situation. Tell Pat to stand up to Steve and insist that he listen to her input. Offer to meet with Pat and Steve to discuss the situation. Tactical Leadership Assessment Test Meet with Steve and make him aware of Pat’s concerns. Question: 7 of 70 As a new manager, you receive several requests a month for help from others about tasks which you used to be responsible for in your old position but are not anymore. You would address this situation by: Continuing to take on these requests along with your regular responsibilities. Forwarding such requests directly to the person who has taken over your old position. Making sure that those making the requests know which tasks you are and are not responsible for. Setting up a meeting with the person currently in your old position to explain the tasks in detail. Question: 8 of 70 You get an anonymous note that says one of your associates was seen taking company merchandise to her car after a shift. The note also says this person should be stopped from stealing company property. The best thing you can do is: Tactical Leadership Assessment Test Talk with other associates about the problem. Warn this person that she is being watched. Go to the parking lot yourself and watch this person leaving work. Refer the incident to loss prevention or a member of management. Question: 9 of 70 You have received several complaints about arguments between two of your associates, Mary and Jill. A new project just arose and because Mary and Jill have the best skills to complete the project, you want them to work together. How would you approach this situation? Meet with Mary and Jill together to discuss the problems that exist between them. Approach Mary and Jill individually about working together on the new project. Make Mary and Jill work together because they are the best group members for the job. Assign separate tasks to Mary and Jill and oversee them when they need to work together. Question: 10 of 70 Tactical Leadership Assessment Test A day after returning from a day off during a holiday, you find that Anna, one of your associates, has started making many mistakes and has stopped communicating with other associates. Many of the associates are personally concerned. What do you do? Explain to Anna that you understand how holidays can be depressing and that you would like her to try to concentrate on the work at hand. Discuss the performance problems and your expectations with Anna; then ask if she has any concerns. Remind Anna that an associate assistance program is available to help her with any personal problems. Ignore the lapse in performance for now because people go through high and low points and usually work through it on their own. Question: 11 of 70 You have been following a complicated paperwork process for months. When looking through some old files you find a new page of process instructions you did not see before. These new instructions change the results of the process substantially. It would take you several days to re-do the work. What would you do? Find out from another manager what he or she would do if this situation happened to them. Re-do the work if it would not affect your current workload. Tactical Leadership Assessment Test Meet with your manager to explain the situation, then re-do the work. Leave the old process results as they are, but change the process from then on. Question: 12 of 70 You have just received feedback about the quality of your department’s work. Your department is above the accepted standards for quality. However, you do see some problems. As you review the feedback, you see that one associate, Rick, causes most of the quality problems. How do you approach this situation? Discuss the situation with Rick and make plans to train him further yourself. Suggest to Rick that he should sign up for additional training. Ask a high-performing associate to watch Rick and help him when he makes a mistake. Wait to take action because your department hasn’t yet fallen below quality standards. Question: 13 of 70 You have recently been given a new managerial assignment. Chris, an associate in the group you now manage, applied for the position but did not get it. Recently, he told some of the associates that he didn’t feel you were the right person for the job. The best thing for you to do is to: Tactical Leadership Assessment Test Inform your manager of the situation and ask him to speak with Chris. Perform the job you were assigned and hope that Chris will eventually accept the situation. Tell Chris that your manager appointed you to the job and ask him to stop speaking negatively about you to the other associates. Tell Chris that you are sorry that things did not work out as he had hoped and that you would appreciate his support to help assure success. Question: 14 of 70 You and your department have been asked to solve a problem. The problem is not difficult; in fact, you have come up with a solution on your own. Your supervisor has asked you to review the problem with your department and produce a solution at your next meeting. The most appropriate response is to: Review the problem with the department and wait to see if they come up with the same solution you have. Present the problem and your solution to the department and have them try to come up with a better solution. Let the department know that you have a possible solution but that you want to hear their ideas first. Wait until after your department meeting to give your solution to your supervisor. Tactical Leadership Assessment Test Question: 15 to 21 of 70 You have more responsibilities than you can handle on your own. You need to delegate some tasks to others. How effective would each action be in this situation? 15. Delegate tasks that will stretch the capabilities of those you delegate to. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 16. Delegate a task in phases, assigning the less risky parts first. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 17. Clarify expectations and limits for the tasks being delegated. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 18. Identify all tasks that need to be done and decide which can be delegated. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 19. Delegate tasks that you are not good at. Tactical Leadership Assessment Test Very Ineffective Ineffective Somewhat Ineffective Somewhat Effective Neither Effective nor Very Effective 20. Keep close watch over delegated tasks until you are sure they are being performed correctly. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 21. Avoid delegating tasks that will take you longer to explain than to do yourself. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective Question: 22 to 28 of 70 You must prepare for a major project that you will lead within your facility. How effective would each action be in this situation? 22. Making sure your budget exactly matches expected tasks, without extra funds. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 23. Developing backup plans for likely obstacles. Very Ineffective Somewhat Ineffective Ineffective Somewhat Effective Neither Effective nor Very Effective Tactical Leadership Assessment Test 24. Waiting until you have all possible information before starting to prepare. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 25. Prioritizing project tasks to make sure that easier tasks are completed first. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 26. Reviewing similar projects for common problems. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 27. Limiting project tasks to what is possible with resources that are already on hand. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective 28. Gathering input from department associates about their preferred role in the project. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective Question: 29 to 38 of 70 Indicate how much you agree or disagree with each statement. Tactical Leadership Assessment Test 29. I particularly enjoy solving problems and thinking about new ideas. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 30. In past jobs, I often suggested improvements to the way work was being done. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 31. I often don’t know what to say to an upset coworker. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 32. I sometimes come to meetings unprepared. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 33. I sometimes give up on projects when I get too discouraged from setbacks. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 34. I am able to understand people I work with very well. Tactical Leadership Assessment Test Strongly Disagree Agree Disagree Neither Agree Nor Disagree Strongly Agree 35. I enjoy discussing ways to change my job. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 36. Once I have achieved a goal, I set a new and more difficult goal. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 37. My ability to understand the problems of others has helped me deal with coworkers. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 38. It takes me a lot of time to get started when I arrive at work. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Question: 39 to 48 of 70 Indicate how much you agree or disagree with each statement. 39. I sometimes make impulsive decisions at work that I wish I hadn’t made. Tactical Leadership Assessment Test Strongly Disagree Agree Disagree Neither Agree Nor Disagree Strongly Agree 40. I pay close attention to others' facial expressions. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 41. Changes in my work responsibilities have taught me a lot. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 42. Often I don’t complete all the tasks I have started. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 43. I have good intuition about how to present myself to others at work. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 44. Many of the changes I have seen at work tend to cause more problems than they solve. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Tactical Leadership Assessment Test 45. I have been known to do far more work than other associates. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 46. I feel uncomfortable when I don't understand the reason for an important event. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 47. At the end of each workday, I make sure my work area is clean and neat. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 48. In the past, other associates treated me in ways that often made me angry. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Question: 49 to 58 of 70 Indicate how much you agree or disagree with each statement. 49. I always seem to instinctively know the right things to say or do to influence others. Tactical Leadership Assessment Test Strongly Disagree Agree Disagree Strongly Agree 50. When I see a problem, I fix it. Strongly Disagree Disagree Agree Neither Agree Nor Disagree Neither Agree Nor Disagree Strongly Agree 51. I am not always able to focus on work I should be doing. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 52. I am not always good at sensing the motivations and hidden agendas of others. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 53. Even if a task starts off badly, I almost never get discouraged. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 54. I am often surprised by the emotions others display at work. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Tactical Leadership Assessment Test 55. I rarely agree with changes made to my job. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 56. I usually know the right things to say to calm others. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 57. Even when my work situation looks bleak, I do not become sad or depressed. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 58. I prefer to stick to the ways I have always done things at work. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Question: 59 to 64 of 70 Indicate how much you agree or disagree with each statement. 59. I frequently misunderstand the non-verbal messages of others. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 60. I tend to avoid situations that present new problems I cannot handle. Tactical Leadership Assessment Test Strongly Disagree Agree Disagree Neither Agree Nor Disagree Strongly Agree 61. I rarely get angry with other associates for things they do. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 62. I like going into new situations where I don't know what to expect. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 63. My previous supervisors have complimented my problem-solving skills. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 64. I keep all of my files organized so I know where to look for information. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Question: 65 of 70 You have found that the level of direction you desire the most regarding your work is: Tactical Leadership Assessment Test Close supervision so that your responsibilities are clear. Some supervision so that you can ask for help when you need it. Minimal supervision so that you can check to make sure your decisions are correct. Hardly any supervision so that you can act independently as much as possible. Question: 66 of 70 In past jobs, you have been able to persuade other associates to go along with your ideas by: Standing behind your ideas and staying confident in them. Presenting the ideas in a dynamic, exciting way. Changing your ideas to include others’ suggestions. Trying many different persuasion tactics until the other associates give in. Question: 67 of 70 Which role have you most often had in a group that was organized to solve a problem? The supervisor of the group. Tactical Leadership Assessment Test A member of the group. I have not been involved in a group that was organized to solve a problem. Question: 68 of 70 What best describes your experience providing advice and feedback to others about work-related tasks? You have not yet gained experience doing this. You have provided work-related advice to co-workers. You have provided work-related advice to direct reports. You have given constructive feedback to direct reports about their performance. You have given constructive feedback to direct reports and have established performance expectations. Question: 69 of 70 Which of the statements below best describes your experience in developing and tracking performance goals for yourself and/or for others? You have not yet gained experience doing this. You have developed your own performance goals. You have developed your own performance goals them over time. and tracked Tactical Leadership Assessment Test You have developed performance goals for yourself and others. You have developed and tracked performance goals for yourself and others. Question: 70 of 70 When you have worked on major projects in the past, you have: Focused on parts of the project that you knew already had a solution. Focused on parts of the project where you could be creative, even though it may make the work product harder for others to understand. Used your creativity for the most important parts of the project. Limited your creativity so that the work product was easy for others to understand.