Description
2100 PLUS V1.6a System Handbook June 26, 2003 About this Handbook Information in this document is subject to change without notice and does not represent a commitment on the part of VingCard Systems Inc., Dallas, Texas, USA or VingCard, a.s., Norway. While an effort has been made to insure that the manual is accurate, VingCard Systems makes no warranty of any kind, including any warranties of merchantability or fitness for a particular purpose with regard to this manual. VingCard Systems assumes no responsibility or liability for errors in this handbook or for any incidental or consequential damages arising from the use of this manual in operating equipment or in connection with operation of the equipment. Federal Communications Commission Radio Frequency Interference Warning: Equipment described in this handbook generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with this handbook may cause interference to radio communications. The equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be necessary to correct the interference. © 1996-2002 VingCard, AS. VingCard is a registered trademark of TrioVing a.s and VingCard a.s. Trademarks: VingCard 2100 MS Contents i Table of Contents 1. SYSTEM OVERVIEW.............................................................................................................................1 1.1 SPECIFICATIONS.................................................................................................................................6 1.1.1 Dimensions ............................................................................................................................6 1.1.2 Electrical Specifications ........................................................................................................6 1.1.3 Environmental Specifications ................................................................................................7 1.1.4 Output: Extended Access Controller.....................................................................................7 1.2 TERMS ...............................................................................................................................................7 1.3 CARD FEATURES................................................................................................................................9 1.3.1 Guest Cards .........................................................................................................................10 1.3.2 Employee Cards...................................................................................................................10 1.3.3 Master Cards .......................................................................................................................15 1.3.4 Special Cards.......................................................................................................................15 1.3.5 System Structure Summary (Chart)......................................................................................17 1.4 DOOR TYPES....................................................................................................................................19 1.5 EXTENDED ACCESS..........................................................................................................................22 1.6 PASSAGE MODE...............................................................................................................................22 1.7 AUTO UNLOCK MODE......................................................................................................................23 1.8 CYLINDER FOR MECHANICAL OVERRIDE .........................................................................................23 1.9 REPORTS..........................................................................................................................................23 1.9.1 Management Reports ...........................................................................................................23 1.9.2 System Events Reports .........................................................................................................24 1.9.3 Lock Events Reports.............................................................................................................24 1.10 SYSTEMCOMMANDS -- ASUMMARY.........................................................................................25 1.11 PASSWORD PROTECTION............................................................................................................26 1.12 CARD RESOLUTION ....................................................................................................................26 1.13 SYSTEMALTERNATIVES.............................................................................................................27 1.13.1 Single-User System..............................................................................................................27 1.13.2 Multi-User System................................................................................................................27 1.13.3 Interface to PMS..................................................................................................................28 2. SYSTEM SETUP................................................................................................................................27 2.1 STARTING UP....................................................................................................................................27 2.2 MENUS: DATA SELECTION AND ENTRY...........................................................................................27 2.2.1 Add, Remove, Change Commands .......................................................................................28 2.2.2 Selecting Commands and Data............................................................................................28 2.3 CONFIGURING THE SYSTEM..............................................................................................................29 2.3.1 System Parameters...............................................................................................................29 2.3.2 Setting Date and Time..........................................................................................................33 2.3.3 Activating User Groups .......................................................................................................34 2.3.4 Defining Locks .....................................................................................................................40 Contents VingCard 2100 MS ii 2.4 USING LOCKLINK.............................................................................................................................49 3. CARDS ................................................................................................................................................51 3.1 PASSWORDS.....................................................................................................................................51 3.2 SELECTING FROMMENUS ................................................................................................................52 3.3 ISSUING CARDS................................................................................................................................53 3.4 GUEST COMMANDS..........................................................................................................................53 3.4.1 Adding a Guest (Checking in)..............................................................................................54 3.4.2 Removing a Guest’s Card (Checking out) ...........................................................................59 3.4.3 Verifying a Card ..................................................................................................................60 3.5 EMPLOYEE CARDS...........................................................................................................................61 3.5.1 Adding an Employee............................................................................................................62 3.5.2 Changing an Employee Card...............................................................................................66 3.5.3 Removing an Employee........................................................................................................69 3.5.4 Verifying an Employee Card................................................................................................70 3.6 SPECIAL CARDS ...............................................................................................................................70 3.6.1 Fail Safe Cards ....................................................................................................................72 3.6.2 Lock Out Cards/Undo Lock Out Cards................................................................................73 3.6.3 Emergency Cards.................................................................................................................74 3.6.4 Diagnostic Cards .................................................................................................................75 3.6.5 One Shot Cards....................................................................................................................76 4. SYSTEM OPERATION.....................................................................................................................79 4.1 REPORTS..........................................................................................................................................79 4.1.1 Generating a Report ............................................................................................................80 4.1.2 Sample Reports ....................................................................................................................81 4.2 BACKING UP THE DATABASE............................................................................................................85 4.3 RESTORING A DATABASE BACKUP...................................................................................................86 4.4 CONVERTING OLD VERSIONS OF THE DATABASE.............................................................................87 4.5 SETTING DATE AND TIME ................................................................................................................88 4.6 COMMUNICATING WITH LOCKS........................................................................................................89 4.6.1 Programming Locks.............................................................................................................90 4.6.2 Reading Lock Events............................................................................................................92 4.6.3 Viewing an Event Record.....................................................................................................93 4.6.4 Unlocking a Door ................................................................................................................94 4.6.5 Setting Lock Time.................................................................................................................95 4.6.6 Exiting Locklink Mode.........................................................................................................95 5. SYSTEM CONTROLLER ................................................................................................................95 5.1 BOOTING THE SYSTEMCONTROLLER (FIRST TIME) .........................................................................95 5.2 POWER SWITCH FUNCTIONS.............................................................................................................96 5.2.1 SUSPEND............................................................................................................................96 5.2.2 RESUME (exiting the suspend mode) ..................................................................................97 VingCard 2100 MS Contents iii 5.2.3 RESET..................................................................................................................................97 5.2.4 Power off..............................................................................................................................97 5.2.5 Cold Booting........................................................................................................................98 5.3 INDICATORS AND MESSAGES ...........................................................................................................98 5.3.1 Low Bat ................................................................................................................................99 5.4 POWER SUPPLY................................................................................................................................99 5.5 BATTERIES.....................................................................................................................................100 5.6 MEMORY CARDS ...........................................................................................................................101 5.7 EJECT BUTTON ..............................................................................................................................101 5.8 CONNECTIONS................................................................................................................................102 5.9 TROUBLESHOOTING.......................................................................................................................103 5.9.1 Server SC...........................................................................................................................103 5.9.2 Client SC............................................................................................................................103 6. LOCKSET.........................................................................................................................................105 6.1 ELECTRONIC CONTROLS ................................................................................................................108 6.1.1 The Control Module (CM) and the Reader Module (RM)..................................................108 6.1.2 LCU....................................................................................................................................109 6.1.3 Lock Motor Assembly.........................................................................................................110 6.1.4 Battery Pack.......................................................................................................................110 6.2 MECHANICAL COMPONENTS..........................................................................................................112 6.2.1 Lockcase ............................................................................................................................112 6.2.2 Cylinder .............................................................................................................................113 6.2.3 Escutcheons .......................................................................................................................113 6.3 INSTALLATION ...............................................................................................................................116 6.3.1 Programming the Lock ......................................................................................................119 7. CONTROLS......................................................................................................................................119 7.1 REMOTE CONTROLLER...................................................................................................................119 7.2 EXTENDED ACCESS CONTROLLER .................................................................................................127 7.3 ROOMCONTROLLER......................................................................................................................130 8. SYSTEM MAINTENANCE ..................................................................................................................133 8.1 CYLINDER......................................................................................................................................133 8.2 LOCKSET MAINTENANCE...............................................................................................................135 8.2.1 Changing Batteries ............................................................................................................135 8.2.2 Cleaning Escutcheons........................................................................................................135 8.2.3 Lubrication ........................................................................................................................135 8.3 TROUBLESHOOTING.......................................................................................................................136 8.4 LOCKSET REPAIR AND PART REPLACEMENT..................................................................................145 8.4.1 Removing Escutcheons ......................................................................................................145 8.4.2 Replacing the Reader Module (RM) ..................................................................................145 8.4.3 Changing the Control Module (CM)..................................................................................146 Contents VingCard 2100 MS iv 8.4.4 Changing the Male Handle Spindle...................................................................................147 8.4.5 Changing Lock Motor and EMK Switch............................................................................147 9. PARTS.....................................................................................................................................................151 9.1 2100 CLASSIC LOCKSET.................................................................................................................151 9.2 2100 LOCKCASE ............................................................................................................................152 9.3 2100S/50 CONVERSION SET...........................................................................................................154 9.4 SYSTEM.........................................................................................................................................156 10. INTERFACED SYSTEMS ..............................................................................................................157 10.1 PMS CONNECTION...................................................................................................................159 10.2 PMS PROTOCOL/SPECIFICATIONS ............................................................................................160 10.2.1 Physical Layer ...................................................................................................................160 10.2.2 Message Format ................................................................................................................160 10.2.3 Command Implementation.................................................................................................171 10.2.4 Summary ............................................................................................................................175 10.2.5 Example Communications .................................................................................................177 1 1000-series 1 2 2100 Plus low battery safety mode 90 8 8 character Grand Master password 52 A access area 7 access point 7 add employee 25, 28, 61, 62, 63 add employee user group 36 add guest to room 25, 26, 28, 51, 53, 54 guest type 55 add guest user group 36 add lock 25, 28, 42, 43, 45, 46, 47, 48 add user group 25, 34, 35 address destination 163 source, PMS 163 alarm triggering 119 alphabetic characters 40 ANSI 1, 3, 4, 112 ANSI-lock 112 answer code PMS 162, 163, 164 Anti Tail Gating 119 arrow key 28, 29, 36, 37, 39, 42, 43, 45, 46, 56 ASCII 160, 163 audit trail 3, 4, 89, 92 viewing events 93 auto unlock mode 22, 42, 45 average guest stay 31 B backup database 85, 101 backup cards 9, 18, 25, 72 batteries 100 AAA 6 change 99 charging 100 RAM card 101 system controller 99 battery 109, 110, 118 changing 135 external door unlock 25 failure lock 4 lock 106, 109 low 106 replacement 135 battery compartment 6 battery pack 113, 114 blank screen 96 boot 95, 101 building 14 building master 14, 19, 35, 36, 40, 42, 45 assigning to a door 42 example 14 maximum number of cards 14 button power 27, 51 C cable connections 102 card 3, 25, 36, 45 ANSI mag stripe 3 backup guest 9, 18, 25 guest 72 backup 72 building 14, 17, 19, 45 coercivity 4 diagnostic 25, 70, 75 duration 37 emergency 15, 17, 25, 70, 74 employee 8, 9, 19, 25, 36, 41 common access 19 expiration 37 independent operation 12 issuing 61 encoding 53, 65 end time 8 engineering supervisor 13 expiration 1, 8, 20, 29, 31, 56 in a common door 20 facility code on 19, 41 failsafe 9, 15, 17, 25, 70, 72 grand master 15 guest 7, 9, 25, 26, 36, 53 deadbolt override 36 issuing 53 prior to guest's arrival 57 lock out 9 maximum per room 9 override 9 user group 9, 55 HC 7 housekeeper 9 housekeeping supervisors 13 ID number 22 information on 4 insertion 101 interrelated 15 issuing 53 lock out 15, 18, 25, 70, 73 longevity 37 lost 9, 53, 54 guest 53, 54 magnetic stripe 1 master 15, 17, 19, 37, 40 maximum per room 9, 58 memory 25, 101 battery 101 one shot 15, 25, 70, 76 override 1 record of use in a lock 4 remove guest 53 resolution 26 section 9, 17, 19, 42 service common access 19 special 25 start time 8, 9 supervisor example 13 swipe 65 time window 1, 8, 41 track 3 3 type 7 undo lock out 70 unlock time 37 user ID 8 verify guest card 53 write protect switch 101 zone 13, 17, 19, 42, 45 card limit 164 card not verified 70 card Time Zones 9 card types building master 14 diagnostic 15 emergency card 15 fail safe cards 15 grand master cards 15 guest 9 lock out 15 one shot 15 section master 9 change check-out time 29 daylight saving time 31 employee 9, 25, 66 lock 25, 43, 46, 48 lock time 31 system parameters 29 unlock time 39 user group 25, 38 channels grand master 15 check characters 162 check in station 3 check sum 161 check-in 3, 20, 25, 26, 53 early 57 guest arrives before check-out time 57 maximum days 171 PMS 166 adding an extra day 171 PMS 179 station 27 user group 36 check-out 3, 26, 29, 53, 59, 171, 173 computing for PMS 171 date 3 PMS 166, 173 time 29 choices in menus 52 clear See keypad:Clear key client 4, 7 coercivity 4 cold boot 95, 98 command add, remove, change 28 change employee 9 front desk 26 selecting from menus 28 summary 25 command 28 command codes 163, 164 PMS 162 common door 7, 8, 41, 64 global 19, 20, 40, 41, 47 room numbers 40, 45 service 8, 40, 41, 45 communication locklink 3 system controller 27 communication port interface 102 Completed! Press Enter to Continue 36 component remote controller 5 specifications 6 concierge access 47 configuration 9 sections 9 system 29 connections contact card 102 locations 3 Mini DIN 102 network 102 printer 102 RS-232 102 system controller 27 contact card 1, 3, 27, 49, 89, 92, 102 control module 7, 8, 19, 89, 94, 105, 106, 108, 118, 146 replacement 146 controls 129 extended access 5, 7, 41, 129 convert database 87 copies of master cards 15, 68 CPU 3, 22 events 22 credit card 4 cursor 27, 28, 39 >> 28 underline 40 cylinder 22, 105, 106, 112, 113, 119, 133 recoding 22 switch 148 D data events 22 lock 22, 25, 90 memory card 25 PMS 175 binary 160 selection and entry 27 data area 162, 165 data fields 165 data integrity 162 database 3, 47, 51, 87 backup 85 convert 87 restore 86 date check-out 3, 31 daylight saving time start/end 31 employee expiration 15 events 22 format 29 setting date and time 32, 88 day 33, 88 guest card duration 31 daylight saving time 31, 88 and year change 88 start date 31 DBO See deadbolt override deadbolt 1, 15, 22, 25, 36, 106, 113, 114 spindle 145 deadbolt override 61, 70 deadbolt override 7, 36, 37, 55, 106 on employee cards 37 on guest cards 36, 171 on lock readout 92 default menus 51 stay 31 unlock time 37 delete employee record 25 delete lock 25 destination 162 device address 164 device number 162 device time out 164, 171, 177 diagnostic card 15, 70, 75 dimensions 6 encoder base 6 remote controller 6 system controller 6 DLE 161, 165 door global common 7, 19 in access area 7 service common 8, 19 door switch 119 door type 19, 40, 43 for engineering room 40, 41 for maid closets 40, 41 global common 41 guest 40 service 40 service common 41 door unlock time 7 duration 31, 37, 55, 56, 61 employee card 37 guest card 20, 31, 55, 56 special cards 70 unlock time 7 E egress switch 119 eject button 101 EK card See emergency card EK key See emergency card elevator reader 47 emergency card 9, 15, 70, 74 key 15, 17, 22, 133 EMK See emergency key employee 3, 8, 9, 13–15, 19, 22, 25, 26, 39, 63–72 2100 95, 98 card 19, 41, 61, 66 assigning common access 19 issuing 19, 61 card expiration 15, 37 card verification 70 deleting record 69 ID number 69 identification number 66, 70 password 26 remove 39, 69 report 63, 83 time window 37, 61 user group 35, 36 user groups assigning to cards 66 encoder 3, 6, 27, 65 dimensions 6 electrical specifications 6 power supply 6 encoder base 99, 102, 171 internal relay 157 end time 56 engineering supervisor 13 enter key 52 environmental specifications 7 escape 26, 37, 39, 43, 52, 102 to abort PMS polling 157 escutcheon 105, 113, 114 cleaning 135 removal 145 ETX 165 Euro 1 EURO 112 event report 4, 22 events 79, 92 CPU 22, 79 lock 89 viewing 93 example building masters 14 card resolution 26 maid section 12 supervisor zone 13 exit locklink mode 95 expiration employee card 37 guest card 1, 29 extended access 1, 5, 6, 7, 9, 15, 22, 31, 41, 47, 57, 67, 72, 74, 129 extended access controller 7 extended unlock time 7, 36, 55, 61 external power supply 5, 6 F facility code 7, 8, 19, 41 fail safe cards 8, 9, 15, 70, 72 failure SC 85 field 28 field identifier 164, 165 fields in PMS messages 162 five beeps 99 fixed digit 31 format date 29 PMS messages 162 front desk 26, 35, 36, 37, 51, 63 menu 51 passwords 25, 26 G global common 7, 19, 20, 31, 41, 47 grand master 15 maximum number of cards 15 guest 15, 25, 26, 38, 172 card 51 issuing 51 card expiration 29, 31 transfer 54 user group guest w/DBO 36 user group 35, 36, 38 HC 36, 171 HC w/DBO 36, 171 guest check-in 54, 172 guest only 55 guest room door 42 doors 19 type 19 guest type 8, 55 guest w/DBO 55 guests who share a room 58, 106, 171 H hand-held computer 3 handicap guest See HC handle 105 handle spindle 117, 145 replacement of 147 hardware 1 configuration 26 HC 7, 36, 55 unlock time 55 HC w/DBO 36, 171 HC w/DBO 55 housekeeper 9 housekeeping supervisors 13 I ID number 8, 22, 66, 69 independent operation section cards 12 indication off 96 suspended 96 indicator lock 106 LOW BAT 99 insert memory card 95, 98 installation 4, 116–19 software 27 interface 102 interface to PMS 28, 157–84 interrelated keys 15 issuing cards 53 K keypad 157 Clear key 52 enter key 52 ESC 52 letters 40 timeout 31 L latch 1, 22 latch bolt 1, 22, 105 LCU specifications 109 technical data 109 leading spaces 165 LED 106 letters 40 letters 40 lock 1, 4, 5, 7, 8, 9, 19, 22, 25, 26, 105 battery life time 109 data 90 defining in the database 40 Euro 1 events 4, 22 handle 105, 113, 114 indicators 106 installation 116–19 lockcase 1 deadbolt 1 latch bolt 1 maintenance 133–39 motor 105, 112 replacement 148 programming 4, 90 setup report 83 sub-assemblies 1 troubleshooting 136 lock channels 8 chart summary 17 lock events viewing 89 lock out 9 automatic 1 lock out card 15 lock out card 15, 70, 73 undo 70, 73 lock parameters 43 changing 48 lockcase 1, 105, 112, 117 ANSI 112 EURO 112 locking pulse 105 locklink 3, 4, 51, 89–93 locklink menu 90 locklink mode enter 89 exit 95 lost employee card 9 lost guest card 53, 54 low battery safety mode 111 M main menu 26, 28, 51 maintenance 133 management reports 22 manager on duty See MOD manual backup 85 master 15, 35, 36, 37, 52 master password 26, 52 used in setup 27 maximum building masters 14 cards per room 9, 53, 58, 164 events 22 masters 15 rooms 1 zones 13 mechanical override 22 memory events 22, 79 memory card 101 memory card 25, 95, 98, 101 battery 101 menu 25, 27, 51 add employee 63 add guest to room 26, 51 cards 53 control field 52 define lock 40 front desk 51 guest cards 53 insert memory card 95, 98 main 26 password 95, 98 remove guest card 51 room full 58 selecting from options 52 special cards 72, 73, 74, 76 system entry 27 types 52 user group 36 verify guest card 51 message guest not found 174 card battery low 101 card not found 61 card not verified 70 insert memory card 95, 98 low bat 99 message format 162 message length PMS 162 Mini DIN 3 MOD 25, 26, 35, 37, 51, 63 password 25 mode locklink 89 suspend 97 modular connector 102 modules 1 month 33, 88 mortise lock 5 lockcase 1 multiple cards for room 9 multi-user system 27 N network connection 3, 102 new version 87 new year 88 non-VingCard equipment 5 number of report events 22 numbered list 28 O old versions 87 one shot card 15, 76 outside handle 105, 113, 114 override 1, 8, 9, 36, 70, 106 by a card with a later date 9, 172 card 172 deadbolt 15, 37, 55, 106 in a common door 20 mechanical 22 P parallel printer port 4 parameters 29, 32 lock 22, 43 system 22 user group 25 parts 2100 lockcase 152 2100 lockset 151 2100s/50 conversion set 154 VC 2100 MS system 156 passage mode 22, 42, 45, 47 password 22, 25, 26, 29, 51, 53, 67, 79, 95, 98 2100 95, 98 assignment to an employee 67 employee 26 front desk 51, 79 guest only 26 master 22, 26, 29, 48, 79, 80 menu 58 MOD 25, 26, 51, 79, 80 password entry menu illustrated 27 PMS 3, 28, 102, 157, 160 ACK/NAK timeout 160 advanced key issuing 172 answer codes 164 answers 176 check sum 169 check-in 163 adding and extra day 171 check-out 172 options 173 check-out date 166, 171 command codes 163 commands 176 control characters 161 data area 165 data fields 165, 175 data link escape 165 destination 162 electrical specifications 160 examples 177 field identifier 165 message fields 162 message format 162 physical layer 160 polling 102 pre-registration 172 record separator 165 shares 171 syntax error 184 user group 166, 167 verify card 174 polling PMS 161 POS data adjusting reader for 168 power 97 suspend 96 switch 96 system controller 5 power on 27 power supply 99 encoder base 102 remote controller 5 system controller 102 pre-registration 57, 172 printer 1, 3, 4, 80, 82 communication port 102 program 8, 25 lock 4, 89 property management system See PMS Protocol PMS 160 R RAM 101 RAM card See memory card range of room numbers 40 read events from lock 92 reader extended access 47 reader module 108, 113, 145 replacement 145 readout See audit trail real time clock in lock 31 recode key 22, 134 record 4, 22 chronological 4 events 4, 22 record separator 161, 165 relay 157 remote controller 1, 5, 6 electrical specifications 6 external power supply 5 remove employee 25, 61, 69 guest 25, 26, 53, 59 lock 25 user group 25 repeated use on lock readout 92 replace employee card 9 guest 26 replace guest 55 reports 4, 22, 25, 27, 79 events 81 extracted from lock 82 sorted by date 81 sorted by ID 81 sorted by room 81 events by Keycards 84 generating a report 80 lock events 22 management 22 access areas 22 employees 22, 83 lock data 83 system parameters 22 user groups 22, 83 printer 4 samples 81 system events 22 reset 97 restore 27 restore database 86 restore from mem card 25 resume 97 resume operation end suspend 97 RESUMING - PLEASE WAIT 97 retries PMS, in absence of ACK 162 RJ-11 3, 102 room number for non-guest room door 40 room number 45 PMS 165 room occupied 26, 54 add guest 55 different room 55 replace guest 55 room range 61 room type 19 guest 19 service 19 service common 19 rooms maximum 1 rooms operated by a card 61 RS-232 102 RS-232C 159 S save to mem card 25, 85, 101 SC client 4 server 4 SC failure 85 screw bevel 117 escutcheon 119 scroll through selections 28 section 8, 9, 17, 19, 22, 42 assigning to a door 42 security audit trail from lock 4 common doors 20 selection cursor 28 serial port 157 COM1 3 encoder 3 server 4, 8 service common doors 8, 19, 41, 45, 64 activating section cards 45 activating zone masters 45 service doors 19 service doors 8, 40, 42 room numbers 40 set date 25, 32, 88, 95, 98 day 33, 88 first time start up 95, 98 month 33, 88 time 33, 88 year 33, 88 share 58, 171 single-user system 27 source address in PMS messages 162 special cards 70 diagnostic 70, 75 emergency 70, 74 fail safe 70, 72 lock out 70, 73 one shot 70, 76 specifications 6, 7 LCU 109 reader module 109 specifying card Time Zones 64 spindle replacement 147 Start and end dates for reports 80 start switch 145 start time 8, 9 start up 95 station ID 31 strike 5, 119 electric 5 supervisors 13 suspend 96 swiping a card 3, 28, 57, 65 synchronization 31 system 25, 40, 79 alternatives 26 authorization 51 components dimensions 6 environmental specifications 7 components 6 contact card 3 non-Vingcard equipment 5 printer 4 remote controller 5 configuration 26, 29 hardware 1 modules 1 operation 79 parameters 29 password 95, 98 system access 37 employee 67 employee 37 front desk 51 master 37 MOD 51 system commands -- summary 25 system controller 2, 6, 8, 22, 27, 40, 95, 157 as locklink 89 batteries 6 blank screen 96 card eject button 101 communication relay 157 dimensions 6 drive A 101 electrical specifications 6 first time booting 95 indicators 98 keys 40 low battery 99 no response 97 polling PMS 157 power off 97 power/resume switch 96 reset 97 serial communication 3 serial port 157 suspend 96 timeout 31 with encoder 3 system entry menu 27 system setup 27 T tampering 119 thumb turn 106 time 33, 88 check-out 29 setting date and time 32, 88 setting time in lock 95 time out device 180 time out PMS 180 time window1, 7, 8, 9, 19, 37, 61 employee cards 37 special cards 70 timeout 31 device 171 disabled 31 PMS 160 transaction logging 22 troubleshooting 103 lock 136 U undo lock out 15, 70, 73 unlock time 37, 55, 61, 105 extended 36 for employee cards 37 HC 55 up and down arrows 28, 29, 35, 36, 37, 43, 46, 56 user group 3, 12, 34, 37, 39, 40, 171 building 14, 19, 35, 42 employee 35, 36, 61, 63, 66 for non card employees 35 front desk 35 guest 35, 55, 166, 167, 171 guest w/DBO 55 Guest w/DBO 35 HC 35, 55 HC w/DBO 35, 55 master 35, 36, 37 MOD 35, 37 on lock audit trail 92 PMS 166, 167 report 83 section 12, 35, 42 zone 13, 35, 42 user ID on lock audit trail 92 V VC 2100 lock 1 verify card 53, 60 employee 25, 61 guest 25, 26, 60 PMS 174, 181 version convert 87 view lock events 93 VIP access 47 W warm boot 97 warning reset 97 wing masters 14 write protect switch 101 Y year 33, 88 yellow light 106 Z zone 8, 13, 17, 19, 42, 45 maximum number of cards 13 assigning to a door 42 maximum per channel 13 user group 42 VingCard 2100 Plus v1.6a 1 System Overview Specifications 1. System Overview The VingCard 2100 Plus is a keycard management system for hotels with 400 (or less) guest rooms. 1 The locks are operated by magnetically striped cards. A card operates a lock only during a time-window encoded in the magnetic stripe and a card with a later start time locks out any previous guest's card. The system consists of the following modules: Locks Printer (optional) 1-2 System Controllers Remote controller (optional) encoder base Extended access controller (optional) contact card Locks The 2100 System supports three different series of VingCard electronic locks : VC2100 Classic Presidio Da Vinci VC2100 Classic There are three versions of the VC2100 Classic lockset, the 1000 series, designed to ANSI standard; the Euro version, designed according to DIN norms; and the VC2100s/50. All versions use mortise lockcases with 3/4 inch latch and one inch deadbolt. Euro and 1000 series locks consist of three sub-assemblies: Inside escutcheon (including the electronic control module, CM) Outside escutcheon (including the 1 Other locks can be installed on linen closets, engineering spaces, lobby doors, etc. No more than 475 unique lock identifications per property. One ID could be assigned to two locks. VingCard 2100 Plus v1.6a 2 System Overview Specifications magnetic card reader module, RM) Lockcase The cylinder is an optional feature for either ANSI or Euro locksets. The VC2100s/50 is a variation of the outside escutcheon for conversion of mechanically operated VC1050 locks to electronically controlled locks. The conversion kit includes a lock control unit (LCU). The LCU combines the control module and reader module in one unit. Presidio The Presidio lock combines VingCard’s uncompromising standards of security, durability, quality and reliability with an attractively affordable price. DA Vinci DAVINCI's sleek, contemporary profile, designed especially for VingCard by renowned Danish designers, offers a suitable complement to the upscale interior design of any full service hotel. An extensive selection of modular components, including all-brass escutcheons VingCard 2100 Plus v1.6a 3 System Overview Specifications System Controller The System Controllers (SC) are hand-held computers. If the system uses two SCs, they are connected to each other through a network cable. An SC is the only processing device required by the system. It stores all guest and employee data. When attached to an encoder base, a system controller is a check-in station. When connected to a contact card, the SC becomes a locklink, a portable communication device which is used to load the lock program and to obtain an audit trail from a lock. System Controller with Encoder Base The encoder base writes magnetic information onto track 3 of an ANSI magnetically striped card. When a guest checks in, the hotel agent types a room number, selects a check-out date, and chooses a user group. Data is transferred to the card by “swiping” the card through the encoding unit. The system controller sits inside a specially designed receptacle in the encoder base and is attached to the base via a modular connector and a mini DIN connector. Printer, PMS and network connections are at the back of the encoder base. The system supports both standard VingCard insertion readers and swipe readers with a reader head on either side. No configuration of the reader type is required, the lock program automatically determines this. VingCard 2100 Plus v1.6a 4 System Overview Specifications System Controller with Contact Card If the system has two SCs, the System Controller with a memory card containing the database becomes a server and the other SC a client. The contact card should always be attached to a client SC. There are two types of Contact Card : one for Classic locks and one for Presidio and Da Vinci locks. With the contact card attached, the system controller becomes a portable “locklink.” It is used to program each lockset’s room identity. After installation, the locklink is used to extract a record of card use from a lock (audit trail) for security or maintenance purposes. The locklink can be used to unlock a door (in the event of battery failure). The Card The system uses low coercivity - 300 oersted (Oe) - ANSI magnetically striped cards. The card is the same size as a standard credit card. VC2100 information is written on track 3 at 210 bits per inch (bpi). Printer The printer provides paper reports from the controller or the lock. • Controller reports: chronological records of check-in, check-out, and other activity; various system configuration reports. • Lock events: a chronological record of the most recent events at a lock. Number of stored events depends on VingCard 2100 Plus v1.6a 5 System Overview Specifications lock type and manufacturing date. The printer attaches to the parallel port (25-pin) in the encoder base and should always be attached to the client SC so that the lock reports can easily be printed. Remote Controller A remote controller operates non-VingCard equipment in applications where a mortise lock cannot be used. It could be installed in a wall adjacent to a glass door, for example, to operate an electric strike. While the remote controller could be used for guest room doors, it is usually installed at points of common access, such as lobby doors and other exterior doors. An external power supply is required for the remote controller. The power supply should be rated high enough to provide power to the remote controller and the unit which is operated by the remote controller (unless the operated unit has a separate power supply). Extended Access Controller An extended access controller is a special version of the remote controller for recessed installation in the control panels of elevators (lifts). Extended access can be assigned to any guest’s card at check-in so that selected guests can obtain access to special areas. Extended access, for example, could be assigned to guests who are residing on the fourth floor, and only those cards would allow operation of the fourth-floor elevator button. While the extended access controller is designed especially for elevator applications, it could be installed in any area that permits VingCard 2100 Plus v1.6a 6 System Overview Specifications recessed mounting. It requires a separate power supply. 1.1 Specifications 1.1.1 Dimensions Dimensions in millimeters for various equipment: Width Height Depth System Controller 104 (display) 90 (keypad) 33 210 Encoder base 234 93 270 Remote controller 83/103 2 200/220 74/81 3 Extended access control 88/67 4 210/166 72/70 1.1.2 Electrical Specifications VAC/DC Current System Controller 5 Compartment for replaceable Alkaline batteries 7.5 VDC Standard AAA batteries Encoder base External Power Input 110 or 220 VAC Output 7.5 VDC 300 mA Remote controller 24 VAC/DC Standby: 15 mA Active 150 mA Extended access controller 24 VDC 10 mA (quiescent) 2 for recess 3 with keypad 4 total/recessed 5 power supply should be connected at all times, except when the system controller is used as a portable locklink to communicate with doors VingCard 2100 Plus v1.6a 7 System Overview Terms 200 mA (all outputs active) 1.1.3 Environmental Specifications Operating Temp Rh Other System controller -20° to 60° C 95% non-condensing Shock: 2G any axis Encoder base 0 to 90% non-condensing x Extended access controller 0° to 40° C 10 - 85% non-condensing 1.1.4 Output: Extended Access Controller Normally open/closed (selectable by jumpers on the unit) Max current 1A, Minimum current 1mA 1.2 Terms Access area A group of locks/doors. Access point Extended (elevator) access designation on a card. Only cards with extended access will operate the lock defined as the access point. Card types Four card types determine features that can be assigned to a card: Guest, Guest with DBO, HC, HC with DBO. HC assigns a longer unlock time to a card. When an HC card is used, the door will remain unlocked longer than usual. If deadbolt override (DBO) is selected, the card will operate the lock even if the deadbolt has been thrown. Guest is standard; it has no deadbolt override, and unlocks the door for a duration which is shorter than the extended unlock time on HC card types. Client A System Controller that is connected to the server and remotely accesses data from the server. CM Electronic lock control module, controls the lock’s operation DBO Deadbolt override can be assigned to guest cards by selecting a user group with DBO. DBO is assigned to employee cards by changing the user group’s parameters under system commands. Extended access Allows some guests’ cards to operate elevators or other special doors while others do not. Any guest card with extended access, and current time window will operate an extended access reader. VingCard 2100 Plus v1.6a 8 System Overview Terms Extended access reader A special version of the remote reader which can be installed in an elevator panel. Cards which have the extended access point will be able to operate the elevator reader. Global Common door A door which requires only the correct facility code and a valid time window to allow access. Guest type See card type. HC or HC w/ DBO When a guest is assigned to an HC user group, the card will cause the lock to remain unlocked for a longer time than a Guest or Guest w/DBO card. A card can have both HC and dead bolt override by assigning the card to the HC w/DBO user group. See card types. Interrelation TM Interrelation determines how cards lock each other out. Interrelations are pre-set in the VC2100 Plus. Fail safe keys are interrelated to guest keys so that a fail safe key locks out any valid guest keys. Conversely, when a guest key is used, it locks out the last fail safe key that was used in the lock. LCU The VingCard electronic reader in a VC2100s/50 lockset. Also the control unit in a remote reader or an extended access reader. LM and RM integrated in a single unit. Lock channel A virtual lock in the lock controller. Each lock controller has 30 lock channels. One Shot Card A special card which can only be used once and has a very short time window. Override Terminating a card's validity at a lock by inserting another card of the same user type with a later start time or by inserting a card of an interrelated user type. RM Reader module, reads the magnetic stripe from a card. Remote Reader A VingCard unit with relay output for operation of electronic equipment (such as electric strikes) which is not manufactured by VingCard Systems. Server A System Controller with a memory card containing the database. Service Common door A door accessible only by employee cards. All employees in all sections, zones, and/or buildings have access (if service common access is activated in their user group and when the card is issued). Service door A door accessible only by employee cards. Only employees in one section, zone and/or building have access. System Controller (SC) A handheld PC. It runs the 2100 lock program and contains a record of valid keys at every lock. Time window The period during which a card is valid, defined by start time and end time. All cards are "stamped" with a time window describing the start and end time for the card's validity. User group Guest cards - A guest user group determines how long a lock will remain unlocked when the card is inserted and whether or not the guest’s card can override the deadbolt. Employee cards - An employee user group determines where (which section, zone, building) and how (unlock time, deadbolt override) an employee’s card will work. User ID A unique number (from 1 to 16384) assigned to each card. User ID makes it possible to distinguish which card was used in a lock for lock event reports. VingCard 2100 Plus v1.6a 9 System Overview Card Features 1.3 Card Features Each lock recodes automatically when a card, with a later start time than the last card that was used, is inserted into the lock. Any guest card with an earlier start time is locked out. Cards with the same time window operate a door without locking each other out. The system allows up to five guest cards per room with the same time window on them. The card’s time window can be from 1 to 30 days. Employee cards are issued for a time window from 1 to 24 months. An employee card with a later start time overrides a previous card issued to the same employee, but one employee’s card has no effect on the cards of other employees. Employees’ cards do not lock each other out. They are not interrelated. A One Shot card is a special keycard interrelated to itself, which means that it locks itself out and can only be used once. The One Shot card functions independently from all other keycards and is room-specific. Every card operates 1 of 30 lock channels in the electronic lock control module. Guest cards are assigned to one channel. 23 channels are used by employee cards. If one employee loses a card, you only have to replace that employee’s card (using the change employee command). Three channels are used for fail safe cards and one for one shot cards (guest backup cards). One lock channel is for the emergency card. Much of the information that determines how a card operates a lock is written on the card. The following variable information is included in the magnetic information on a card: • duration (time window) - determines how long the card will be effective. This can be from 1 to 30 days for guest cards or from 1 to 24 months for employee cards. • unlock time - how long the lock remains unlocked when it is used. A lock can remain unlocked, from 1 to 30 seconds. VingCard 2100 Plus v1.6a 10 System Overview Card Features • extended access - access to special areas can be restricted by assigning extended access to each guest or employee at the time the card is made. • start time - the time that the card is issued. A time zone can be specified which limits the access of the card to the specified hours of the day. • dead bolt override (DBO) - cards with deadbolt override will unlock a door even if the deadbolt has been extended for added security and privacy. DBO can be assigned to any guest or employee card by changing the parameters for a user group. 1.3.1 Guest Cards A guest’s card is issued for one room. The time when the card is issued (start time) determines whether it will override (lock out) another card. A card overrides any card with a previous issue time. In order for two guests to share a room, the same start time must be assigned to both cards. Each guest’s card is assigned to a user group. The user group determines two operating parameters: • deadbolt override - determines whether or not the card can unlock the guest room door even if the deadbolt is extended. • unlock time - determines how long the door will remain unlocked after the card has been inserted. If extended access has not been activated in system parameters, then it will not appear as an option on the check- in menu. 1.3.2 Employee Cards Time Zones Cards can include time zones which restrict access during specified hours of the day. For example, you may want a day maid's keycard to only open doors during daytime hours. Note: The time zone on Employee Cards limits access to all VingCard 2100 Plus v1.6a 11 System Overview Card Features doors, whether Guest or Common. User Groups Each employee is assigned to a user group that determines: • access area - determines which rooms a card will operate; there are four types: sections, zones, buildings and master. • unlock time - sets the length of time a door will remain unlocked. • deadbolt override - is activated if the employee’s card should be able to unlock doors even if the deadbolt has been extended. • duration - sets the card’s time window in months. The time window starts when the card is issued and ends the designated number of months after the card is issued. • system access - permits employees to issue guest cards or employee cards. The system assigns the employee’s password. • extended access can be assigned to any employee’s card at the time the card is issued, if extended access was activated in setup of system parameters. The user group has the same name as the access area that is assigned to it. 1.3.2.1 Employee Access Areas Sections There can be up to fifteen sections. Nine card holders can be assigned to each section. Housekeepers usually have section cards. The following chart illustrates one possible setup for the sections at a four story hotel with 45 guest rooms per floor; where a housekeeper’s card can operate 15 rooms. VingCard 2100 Plus v1.6a 12 System Overview Card Features Section Rooms 1 101- 115 2 2116- 130 3 131- 145 4 201- 215 5 216- 230 6 231- 245 7 301- 315 8 316- 330 9 33l- 345 10 401- 415 11 416- 430 12 431- 445 13 Not used 14 Not used 15 Not used Card 1 Maid 1 Maid 2 Maid 3 Maid 4 Maid 5 Maid 6 Maid 7 Maid 8 Maid 9 Maid 10 Maid 11 Maid 12 Card 2 Maid 13 Maid 14 Maid 15 Maid 16 Maid 17 Maid 18 Maid 19 Maid 20 Maid 21 Maid 22 Maid 23 Maid 24 Card 3 Maid 25 Maid 26 Maid 27 Maid 28 Maid 29 Maid 30 Maid 31 Maid 32 Maid 33 Maid 34s Maid 35 Maid 36 Card 4 Card 5 Card 6 Card 7 Card 8 Card 9 In the example above, three housekeepers are assigned to each section. You could replace any maid’s card without affecting the operation of the remaining two cards for that section. That is, if Maid1 lost a keycard, you could replace that card without having to replace the cards of other housekeepers in the same user group. A section can contain all the rooms in the hotel, but you cannot assign a room to more than one section. (Room 101 could not be in section 1 and section 2). Up to nine section master cards can operate one lock concurrently. So if you use one section and assign all guest rooms to section 1, you could only issue 9 cards. If all 15 sections are used, 135 employees can be assigned section master cards. Only one section can be assigned to a card. VingCard 2100 Plus v1.6a 13 System Overview Card Features Zones Usually housekeeping supervisors are issued zone cards. Only one zone can be assigned to a card, and a lock can be in only one zone. Example: The chart below demonstrates the zones for a four story hotel with 45 guest rooms per floor; where a supervisor’s card can operate 45 rooms. Zone Card Zone 1 101-145 Zone 2 201 - 245 Zone 3 301 - 345 Zone 4 401 - 445 Zone 5 Card 1 Supervisor 1 Supervisor 2 Supervisor 3 Supervisor 4 Not used Card 2 Supervisor 5 Supervisor 6 Supervisor 7 Supervisor 8 Card 3 Card 4 Card 5 Card 6 Card 7 The property has issued eight housekeeping supervisor cards, two cards for each zone. The remaining cards in each zone could be used by other departments. For example, the engineering supervisor could limit access for repairmen by floor. VingCard 2100 Plus v1.6a 14 System Overview Card Features Buildings Building Card Building 1 101-245 Building 2 301 - 445 Two building masters can be defined. Five employees can be assigned to each building. So the maximum number of building master cards is ten. Example: Assume the hotel, described in the preceding examples, has two wings. Card 1 Wing Mstr 1A Wing Mstr 2A Card 2 Wing Mstr 1B Wing Mstr 2B Card 3 Card 4 Card 5 Rooms 101 to 145 and 201 to 245 are in wing 1. Rooms 301 to 445 are in wing 2. You may want to create a master key for each wing. Building master cards would work for that purpose. The previous chart illustrates two building masters, with 90 rooms per wing. In the above example, the property has issued four wing master cards, two cards for each “building.” Each building is a separate user group. VingCard 2100 Plus v1.6a 15 System Overview Card Features 1.3.3 Master Cards Master cards operate all rooms in the hotel. There is only one master section. However, there can be two grand master cards on the property. In addition, you can make up to 5 copies of both master access cards – each with their own password and user ID. This means you can have a total of 10 master cards. If extended access has been activated, the master card automatically has access at an extended access reader. Master cards also have access to all common doors. 1.3.4 Special Cards Five types of cards have special applications. 1.3.4.1 Emergency Card While deadbolt override can be assigned to any user group, the emergency card always overrides a deadbolt. The emergency key is a master. It will operate any VC2100 lockset on the property. It is not intended for use as a normal employee key. It should be locked in a secure area and used only for emergencies. It is valid for two years from date it is made. At properties with cylinders, a metal EK key will also override the deadbolt. The metal EK key can also be used to extend the deadbolt. 1.3.4.2 Fail Safe Cards A set of fail safe cards should be made as soon as system setup has been completed. A fail safe card is issued to a guest in the event that cards cannot be encoded at the system controller. They are stored in a safe or other secure area. Up to three fail safe cards can be issued for each room. They are interrelated to guest cards so that they lock out a normal guest card. Fail safe cards are valid for two years from the date they are made. 1.3.4.3 Lock Out Cards The current guest’s card can be invalidated by inserting a lock out card into the lock. When the next guest card is issued for VingCard 2100 Plus v1.6a 16 System Overview Card Features the room, it will work in the normal manner. The lock out card can be used for two years after it is made. An undo lock out card makes a guest’s key valid again. 1.3.4.4 One Shot Cards A one shot card operates the lock only once. It is inter-related to itself, and so locks itself out after the first use. It works independently and has no effect on any other previously issued or used keycards. The one shot card is issued, for example, to a guest who has left his original keycard in the room. The one shot card has a time window of 1 hour and cannot override the deadbolt. 1.3.4.5 Diagnostic Cards A diagnostic card can be created on any system controller from the Special Cards menu. When used in a lock, the diagnostic card will display a flash sequence that indicates the reason for the last denial of a card. Note: The diagnostic card does NOT unlock doors. The result of using the diagnostic card will be a Flash Sequence as follows: • Green/Green -- bad parity, bad checksum, or timeout • Red/Red/Red -- wrong facility code • Red/Yellow/Green -- invalid issue time • Red/Red -- card expired • Green/Yellow/Red -- card too early • Yellow/Red -- no matching channel (wrong room) • Green/Red -- does not override channel (locked out) • Yellow/Yellow -- invalid time zone • Yellow -- deadbolt extended, no override The diagnostic card will not reset this data (using the diagnostic card repeatedly will display the same data.) When the next non-diagnostic card is used it will over-write the data. VingCard 2100 Plus v1.6a 17 System Overview Card Features However, you may alternate the use of room cards with the diagnostic card, and determine the reason that access is denied for each. 1.3.5 System Structure Summary (Chart) The following chart is a summary of the VC2100 PLUS v1.5 database. Guest Cards Guest cards are issued per room. A card can only operate one guest room. Maximum 400 guest rooms. S Card 1 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 e Card 2 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 c Card 3 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 t Card 4 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 i Card 5 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 o Card 6 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 n Card 7 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 Card 8 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 Card 9 Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 Card 1 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Z Card 2 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 o Card 3 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 n Card 4 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 e Card 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Card 6 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Card 7 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 B Card 1 Building 1 Building 2 l Card 2 Building 1 Building 2 d Card 3 Building 1 Building 2 g Card 4 Building 1 Building 2 Card 5 Building 1 Building 2 G Card 1 Master M Card 2 Master E Card 1 Emergency Key VingCard 2100 Plus v1.6a 18 System Overview Card Features Fail Safe 1 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room Fail Safe 2 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room Fail Safe 3 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room One Shot One Shot. Cards operate only once with a limited time window. 1 card operates 1 room Lock Out Lock out. Lock out cards are used to lock out the last guest card or fail safe card used. VingCard 2100 Plus v1.6a 19 System Overview Door Types 1.4 Door Types Each lock is programmed to operate as one of four door types: • Guest - A door which is identified as a guest room can be accessed by a guest who has been checked into the room or by an employee. • Service - Guests cannot be checked into service rooms. A service door can be operated only by an employee card. The door must be defined as a room in the employee’s user group (section, zone, or building). • Global Common - A global common control module sends an unlock message to the lock if the card meets both of the following access criteria: Facility code - A special code is assigned to each property, and all keycards issued have the same code written on them. If the card has the correct facility code, the CM checks the time window. Time window - The lock checks the start and stop times which are included in the card’s magnetic information. If the window includes the present time, the control module sends an unlock pulse. • Service common - Only employees have access to service common doors. Two criteria, in addition to facility code and time window, determine whether an employee’s card will have access through a service common door: Lock definition - When the lock is defined, it must be configured for section, zone, and/or building. The lock can be configured so that cards are accepted for all three employee types, any two types or just one type. Activation on the employee’s card - Service common access can be assigned to the keycard at the time it is issued. If service common is activated, the employee will have access to any service common doors that permit access to the employee’s key type (section, zone, or building). This gives the hotel flexibility for limiting employee access. VingCard 2100 Plus v1.6a 20 System Overview Door Types Note: There is no override in global common and service common locks. The card of a guest who checked into room 101 for four days will still operate any global common door on the fourth day, even though a new guest may have been checked into room 101. If common doors are used to enhance security then the property could take the following precautions to make sure that a guest’s card is not used after the guest has departed: • Verify the duration of the guest’s stay on check-in and make sure the guest is checked in only for the length of the expected visit. • Collect cards from guests on early departure. VingCard 2100 Plus v1.6a 21 System Overview Extended Access 1.5 Extended Access Extended access is used to limit the guest’s ability to use the elevator. Access to some floors is limited by installing an extended access reader in the elevator control panel. The guest must insert a card with extended access activated before the elevator controls will allow the guest to select a specific floor(s). Extended access readers can be used to limit access to special areas like covered parking. Only guests or employees with extended access assigned to their cards can obtain entry to areas where an extended access reader is installed. The extended access reader cannot be installed on the surface. It is for recessed installation only. Three criteria must be met for the extended access reader to operate when a card is inserted. The first two are the same as the criteria for any global common door: facility code and time window. Additionally the extended access lock controller reads the extended access bit on the card. Extended access can be assigned to any card by selecting it for the guest or employee at the time the card is issued. Just as with a normal global common door, there is no override in an extended access reader. Select a room type of global common and activate extended access in order to have a lock ID for extended access doors. 1.6 Passage Mode Any lock can be defined as a passage mode lock. A passage mode door unlocks when a card is used and remains unlocked until the next time a card is used, when it will lock. Then it remains locked until a card is used again. A typical application of the passage mode is in meeting rooms. The card toggles the lock between permanently locked and unlocked modes. Note: Passage mode is not for lobby door applications. VingCard 2100 Plus v1.6a 22 System Overview Auto Unlock Mode 1.7 Auto Unlock Mode You can program locks to unlock and relock automatically at specified times of the day by using Auto Unlock Mode. This differs from Passage Mode which requires a card to be inserted in a lock to activate it. The unlock and relock times can be specified in 30 minute increments. The same unlock and relock times are used for all days (7 days a week). 1.8 Cylinder for Mechanical Override Each lockset can be equipped with an optional mechanical cylinder which is operated by a metal emergency key (EMK). The EMK retracts the latchbolt and deadbolt providing mechanical, emergency access. It overrides the electronic functions of the lock. The cylinder can be mechanically recoded twice in the event that an EMK key is lost. Recoding the cylinder requires use of a special recode key which is included in the system package. Cylinders are not used with VC2100s/50 locksets. 1.9 Reports Various reports are generated by the system. Management reports describing system configuration can be generated at any time. The system controller maintains a record of the last 1995 events which can be used to generate five event reports. Each event report organizes the data differently. Each lockset maintains a record of events at the door. Number of stored events depends on lock type and manufacturing date. A lock’s events can be retrieved from the door and used to generate a lock event report. 1.9.1 Management Reports Four reports, which can be accessed only with a management level password, provide a list of : • Employees by identification number and the user group that each is assigned to. • System parameters so that the user can check the VingCard 2100 Plus v1.6a 23 System Overview Reports operating parameters of the system. • User groups along with a list of the card parameters selected for each user group. • Lock data indicating the parameters assigned to each lock, including the section, zone, and building user group that are assigned to that lock. 1.9.2 System Events Reports A record of the system’s last 1995 events can be recalled from memory at any time by running a system event report. The data can be formatted in various ways to generate five event reports: • events by date • events by room • events by system operator • events by user group • events by keycard The record of each event includes: time of the event, identification of the operator, and general information about the command. 1.9.3 Lock Events Reports Each lock maintains a record of its most recent events. Number of stored events depends on lock type and manufacturing date. The record can be transferred to the system controller. Then a lock event report can be sent to a printer. A lock event report includes the following information about each event: • user ID code - a unique identification number for each card • lock channel, user group • time (resolution 5 minutes) of the event • repeated or single card use (if the card is used more than once within five minutes the event report indicates one entry) VingCard 2100 Plus v1.6a 24 System Overview System Commands -- A Summary 1.10 System Commands -- A Summary The following is a list of all commands in the VC2100 Plus system: Main Menu Submenu Commands Description Level Cards Guest Cards Add Guest to Room Check in a guest FD, MOD, M Remove Guest Card Check out a guest FD, MOD, M Verify Guest Card Display information for a card FD, MOD, M Employee Cards Add Employee Issue a new employee card M Change Employee Change employee data M Remove Employee Delete an employee's record M Verify Employee Card Display information for a card M Special Cards Fail Safe Card Issue a backup card M Lock Out Card Lock out all guests with card M Emergency card Override the deadbolt in any lock M Diagnostic Card Check reasons for card malfunction M One Shot Card Issue a backup card to be used once MOD, M Reports Events by Date All SC events sorted by time MOD, M Events by Room All SC events for a room MOD, M Events by SYSOP All SC events sorted by system operator MOD, M Events by User Group All SC events sorted by user group MOD, M Events by Keycards All SC events for a keycard MOD, M Print Employees List of employees M Print System Params Global parameter settings M Print User Groups List of UG and their parameters M Print Lock Data Parameters & user groups for each lock M Print Lock Events All events for a lock MOD, M Locklink Program Lock Transfer data to a lock MOD, M Read Lock Events Transfer lock event from lock MOD, M View Lock Events Display lock events on SC screen MOD, M Unlock door Send an unlock command using an external battery M Set Lock Time Set time and date for a lock M Exit Locklink Mode Exit from locklink mode to normal operation MOD, M Restore Database Restore database to the SC M Backup Database Copy database to a backup memory card M Set Date and Time Set system time and date M System User Groups Add User Group Define parameters for cards M Change User Group Change user group data M Remove User Group Delete a user group M Define Lock Add Lock Define a new lock M Change Lock Change parameters for a lock M Remove Lock Delete a lock record M System Params Set DST dates & other parameters M Encoder Information Display the attached encoder’s version number M Password Level - Key FD - Commands available to users with front desk passwords. MOD - Commands available to users with MOD passwords. M - Commands available to users with master passwords. VingCard 2100 Plus v1.6a 25 System Overview Password Protection 1.11 Password Protection Four-digit passwords are assigned by the system. The employee’s password accesses one of three sets of commands: • Front Desk- The set of commands assigned to the Front Desk access group allows an employee to • Issue guest cards - check in guests, • Remove card from room - check out guests, and • Verify a guest’s card (display information about a card). When a Front Desk password is entered, the system controller displays the Add Guest to Roommenu. • MOD (Manager on Duty) - An employee assigned an MOD password can perform all the operations available to front desk passwords and will also have access to One Shot special cards, event reports, and locklink. When an MOD password is typed, the system controller displays the Add Guest to roommenu. Press Escape three times to display the main menu. • Master - A master password allows the user to perform all functions of the system. When a master password is entered, the system controller displays the Main menu. • Grand Master - When purchasing the system you can request a Grand Master password. It will allow you to create Master passwords of up to 8 characters. 1.12 Card Resolution Resolution on the card is one minute. That means that all cards made in the same minute will operate a door. Example: A guest is checked into room 101 at 10:31. If another card for room 101 is issued thirty seconds later (the system’s clock is still at 10:31), the new card will operate the lock; it will not lock out the first card, even if replace guest is selected when the second guest is checked in. As far as the lock is concerned, both cards were issued at the same time. A card issued more than one minute after the first card will always lock out the preceding card if “Replace Guest” VingCard 2100 Plus v1.6a 26 System Overview System Alternatives is selected when the system controller displays the message that the room is occupied. 1.13 System Alternatives Encoder SC Printer Contact Card 1.13.1 Single-User System The VC2100 Plus can be used as a single user system. There is only one check-in terminal and one card encoding station. When the system controller must be used as a locklink it is disconnected from the encoder base, and the contact card is plugged into the controller’s serial communication port, COM1, the modular receptacle. Encoders Printer Contact Card Client SC Server SC Network Cable 1.13.2 Multi-User System The VC2100 Plus can also be used as a multi-user system for two users. There are two check-in terminals and two card encoding stations. When a system controller must be used as a locklink, the client SC is disconnected from the encoder base, and the contact card is plugged into its serial communication port, COM1, the modular receptacle. VingCard 2100 Plus v1.6a 27 System Overview System Alternatives 1.13.3 Interface to PMS The system controller can be interfaced to a hotel’s property management system (PMS). Interfacing allows the property to use its PMS terminal(s) to send check-in commands to the encoder. When the system is interfaced to the PMS, the PMS becomes the master for issuing guest cards, but cards must still be swiped through the encoder base. For optimal performance, the PMS should be attached to the server SC. Encoders Printer Contact Card Client SC PMS Server SC Network Cable VingCard 2100 Plus v1.6a 28 System Overview System Alternatives 1.13.4 Number of stored lock events Lock series Until Sept. 2003 From Oct. 2003 Classic 100 200 Presidio 200 200 DaVinci 200 200 VingCard 2100 PLUS v1.6a 27 System Setup Starting up 2. System Setup System setup consists of selecting the parameters and user groups that will be used. All parameters already exist. The user only has to select from a set of limited options. Only room numbers require input of data via the keypad. 2.1 Starting up Turn on the system controller (press the power button located just below and at the left side of the display). After a short time, the system entry menu will be displayed. (See Section 5 for boot up instructions.) 2100 PLUS CONDO \ POS 1. To start a setup session type “2100” and press Enter. When the system controller enters the program, it displays the main menu. 2. Press 7 or use the down arrow to move the selection cursor (>>) to System; then press Enter. 2.2 Menus: Data Selection and Entry You can input most data by selecting from a list of options. Only variable data like room numbers and employee numbers must be entered by pressing a series of keys and then pressing VingCard 2100 PLUS v1.6a 28 System Setup Menus: Data Selection and Entry Enter. 2.2.1 Add, Remove, Change Commands Command menus usually contain three options: • Add • Remove • Change Use the add command the first time you perform an action. For example, when you add a user group. After initial setup, use change and remove commands. 2.2.2 Selecting Commands and Data Select commands from a numbered list. To select Cards from the main menu, press 1. Alternatively, scroll through the list using the arrow keys. The line cursor (>>) moves each time you press an arrow key. Press Enter when the cursor indicates the desired selection. Some menus allow you to select from several options, but only one option at a time is indicated in a field. To scroll through all options, you must press an arrow key until the desired selection is displayed, then press Enter. VingCard 2100 PLUS v1.6a 29 System Setup Configuring the System 2.3 Configuring the System Before locks can be programmed, you must define how cards work by defining user groups and locks. The VC2100 PLUS system has a factory-set password "2100". Use the factory password until you have added a master user and tested the password to be sure it works. Then remove the factory employee (employee ID 2100) from the system. Set up the system in the following order: 1. Set system parameters 2. Set time 3. Define user groups 4. Define locks 5. Program locks 6. Issue keys 2.3.1 System Parameters System parameters define information that will be used for all cards. To set systemparameters: 1. Enter the system controller using a master password. 2. Press 7 to select System. 3. Press 3 to select System Parameters. 4. Press Enter to move past any field without making a change. When the underline cursor ( _ ) is on a field that you want to change, press up or down arrows to display an option for that field. When the desired setting is shown, press Enter. Note: Press the down arrow to make the time earlier. Press the up arrow to make the date or time later. Examples: Press down arrow to change check-out time from 12:00 to 11:30. Pressing the down arrow at a DST start/stop field changes the start or stop time by one day. VingCard 2100 PLUS v1.6a 30 System Setup Configuring the System 5. Press Enter when the cursor is at Daylight Saving Time: Stop to save the changes you have made to parameters. Once the message COMPLETED! Press ENTER to Continue appears, the changes have taken effect. 6. Press Enter to return to the System menu. The following fields are included in system parameters: 2.3.1.1 Date Format Dates are always displayed as two digit numerals to indicate month, day, and year. However, the sequence of the display can be altered allowing the user to select a date format. Available formats are: mm/dd/yy (month/day/year) dd/mm/yy (day/month/year) yy/mm/dd (year/month/day) 2.3.1.2 Check-out Time of day that a card stops working on the guest’s scheduled day of departure. Check-out time (hour and minute of check-out) cannot be changed for each guest. Select a check-out time that is later than a guest could reasonably be expected to occupy a room on the day of check-out. After the designated time on the scheduled date of departure, the card will no longer operate the lock. Set in increments of 30 minutes from 00:00 to 23:30. The system calculates any part of a day before the check-out time as a full day. Therefore, if the guest checks in before the check-out time, the user must add an extra day when the guest checks in. VingCard 2100 PLUS v1.6a 31 System Setup Configuring the System 2.3.1.3 Default Stay When a guest checks in, the system controller calculates a check-out date. The number of days used for that calculation is entered here. The period can range from one to thirty days. The registration agent will be able to increase or decrease the length of stay for each guest. 2.3.1.4 Station ID Not a configurable feature in this version. 2.3.1.5 Timeout Timeout is the length of time that the system controller can remain inactive - with no keyboard entries - before it automatically exits to the password screen. Set timeout for 1 minute, 15 minutes, 30 minutes, one hour, or four hours. This security feature prevents unauthorized users from completing commands under another person’s password. If timeout is DISABLED, the system controller will never revert automatically to the password screen. 2.3.1.6 Fixed Digit Use this parameter to set the number of digits in all guest rooms. For example, if all rooms have four digits, select four. If the fixed digit parameter is enabled, you will not have to press Enter after typing a room number with the correct number of digits. If fixed digit is disabled, you will always have to press Enter after typing a room number. Eliminate one unnecessary key stroke from the check-in process by enabling the fixed digit function. 2.3.1.7 Always Guest If this parameter is enabled, the system controller assigns all guests to the guest user group automatically. If you don’t need a guest user group with enhanced card features for deadbolt override or extended unlock time, enable Always Guest and remove one or more unnecessary key strokes from the check-in process. VingCard 2100 PLUS v1.6a 32 System Setup Configuring the System 2.3.1.8 Extended Access If extended access is enabled, managers will have the option of assigning extended access to employee user groups, and all system users will be able to assign extended access to guest cards. Enable extended access only if your property is going to use extended access readers (multi output controller) to limit access so that only special guests will have access to certain areas. Elevator readers usually limit access by Concierge guests to a particular floor, but the readers could also be installed in the control box for a parking lot so that only some guests would have access to a privileged parking area. 2.3.1.9 Start and Stop Dates for Daylight Saving Time Each lockset has a real-time clock that is synchronized with the system controller. In order to maintain synchronization all year round, the lock must be updated when time changes to daylight saving time and back to standard time each year. The lock changes from standard to daylight saving time automatically. The first guest card made for each room after the system controller has changed to daylight saving time carries information that automatically changes the lock time. The lock automatically changes from DST to standard time in a similar way. On January 1 each year, the system controller calculates the start and stop dates for daylight saving time (based on the first Sunday in April and the last Sunday in October). You will not have to change time in the system controller. The SC automatically advances time by one hour at the time you choose for daylight saving time to begin. If daylight saving time start and/or stop dates in your locality are different from the default values, you must set daylight saving time parameters, sometime before daylight saving time starts. For localities where daylight saving time is not applicable, the feature can be turned off by pressing the Clear key instead of selecting a start date. The daylight saving time start and stop VingCard 2100 PLUS v1.6a 33 System Setup Configuring the System dates will disappear, if you disable DST in this manner. Note: For countries in the southern hemisphere, daylight saving time in your area may extend over the change in year. In order for the automatic time change to take place in locks, you can set the start date as described for the northern hemisphere. But you must set the end date for December 31. On January 1, you must set start date of Jan 1 and the ending date before issuing any keycards. Each year, the system controller calculates daylight saving time start and stop dates for the current year. The first time a master password is used in a new year, the system controller displays a message showing computed start and stop dates for daylight saving time (if DST was activated in system parameters). To accept computed dates press Enter three times. To change a start or stop date, move to the field that you want to change and use the arrow keys to display the correct selection. The manager must determine daylight saving time dates for the year before the system controller will allow further operations under a master password. Caution: Enable or disable daylight saving time before defining the system and programming locks. If you change daylight saving time parameters after locks have been programmed for the first time, you may have to reprogram all locks in order for them to operate properly. 2.3.2 Setting Date and Time Because the VC2100 Plus is a time-based system, it must maintain synchronism between the system controller and the locks. Only persons with master passwords have access to the set time command. If you change the time, you will have to re-program locks. To set date and/or time: 1. Type a master password and press Enter. 2. Press 6 to select Set Date and Time from the main menu. 3. Move to the first field that needs to be changed by pressing Enter to accept each correct field. VingCard 2100 PLUS v1.6a 34 System Setup Configuring the System 4. Make changes at each field, as necessary: Year - If the year is incorrect, press an arrow key to display the correct year. When correct, press Enter. Month - Display the correct month in the field by pressing an arrow. When correct, press Enter. Day - Use up and down arrows to select the day. Then press Enter. (The hour field appears.) Hour - Use arrow keys to select the hour. Press Enter. Minute - Use an arrow key to select the minute. Then press Enter. Second - Set the second with arrow keys and press Enter. 5. Press Enter when the Completed message appears and return to the main menu 6. Press Escape to revert to the password display. Note: The first time a master password is used in a new year the system controller displays a message showing computed start and stop dates for daylight saving time (if DST was activated in system parameters). To accept computed dates press Enter three times. To change a start or stop date, move to the field that you want to change and use the arrow keys to display the correct selection. 2.3.3 Activating User Groups Defining user groups is the first step in setting up a database. A user group must be added before an employee access can be defined. 1. Press 1 to select User Groups or make sure the selection cursor (>>) is at the user group field; then press Enter. VingCard 2100 PLUS v1.6a 35 System Setup Configuring the System 2. Press 1 to select Add User Group. 3. Press an up or down arrow to show one user group at a time. Following is a list of all possible user groups: Guest User Groups Guest Guest w/DBO HC HC w/DBO Employee User Groups Master Front Desk MOD Sections: Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section12 Section 13 Section 14 Section 15 Zones: Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Buildings: Building 1 Building 2 When the system controller displays the desired user group, press Enter. If a user group is absent from the list, it is already activated. Menus for adding guest and employee user groups are different. If you select one of the four guest user groups, proceed with instructions in the next section, 2.3.3.1 - Adding a Guest User Group. If you select an employee user group, skip to Section 2.3.3.2 - Adding an Employee User Group. VingCard 2100 PLUS v1.6a 36 System Setup Configuring the System 2.3.3.1 Adding a Guest User Group Four guest user groups exist. The first of these, the Guest user group, is already active. If a guest is assigned to the Guest user group, the card will not override the deadbolt, and the door will unlock for the time selected for standard guests. You cannot add or remove the Guest user group. Three other guest user groups can be added. If they are not added, the front desk agent will not be able to assign special options to a guest’s card at check-in. Select Guest w/DBO if you want to add a user group so that designated guests’ cards will override the deadbolt. Select HC if you want to be able to assign an extended unlock time to some guests’ cards. This option could be useful for handicapped, elderly guests or others who may need a little longer to press the handle after unlocking the door with a card. Select HC w/DBO if you want to activate a group with extended unlock time and deadbolt override. You automatically selected deadbolt override ON if you designated Guest w/DBO or HC w/DBO as the user group. Deadbolt override is automatically set to OFF for Guest and HC user groups. After completing steps 1-3 as indicated on the preceding page: Use an arrow key to display the unlock times from 1 to 31 seconds. When the desired unlock time is displayed in the Unlock Time field, press Enter. When the system controller displays the message COMPLETED! Press ENTER to Continue, press Enter. The controller reverts to the menu illustrated in step 3. 2.3.3.2 Adding an Employee User Group Before adding an employee user group, determine how many sections, zones, and buildings are needed. Each section, zone, and building is a user group. See Getting Started with VC2100 Plus. Note: Three employee user groups already exist. Employees assigned to the Master user group are always issued cards and automatically have access to all rooms and all system controller commands. You VingCard 2100 PLUS v1.6a 37 System Setup Configuring the System cannot add or remove the Master user group. Two user groups exist for employees who do not need cards. Employees who need access to system commands but do not need to carry cards can be assigned to Front Desk or MOD user groups. After you select an employee user group in step 3 on page 35, the system controller shows parameters that will be assigned to all cards for that group. 1. Select a System Access group. System access defines the employee’s access to system controller commands. Usually, persons who are assigned to sections, zones, or buildings do not need to check in guests, run reports, etc. Exclude system access for those users by selecting None. Employees who should be able to issue cards can be assigned to a system access group: • Front Desk • MOD • Master Note: Each access group also exists in the system as a user group. You only need to activate a system access group if employees who carry cards also need access to system commands. Hint: Need more than two master passwords? You can issue only two master cards in the system, but you can assign more master passwords to employees if you activate the Master access group for a section, zone or building. A section, zone, or building does not have to have doors assigned to it in order for you to assign an employee password. Press the up or down arrow to see each system access option. When the desired access group is shown, press Enter. 2. Set the employee’s duration. Unless it is overridden, an employee’s card will work for the time designated by the duration. Select the number of months, from 1 to 24, that the card will be effective. The time window will start when the card is issued. Press the up or down arrow until the desired number of months is shown. Then press Enter. A two year duration is assigned automatically to an VingCard 2100 PLUS v1.6a 38 System Setup Configuring the System employee in the master user group. The duration for master cards cannot be changed. Duration does not apply to front desk and MOD user groups. 3. Set deadbolt override (D/bolt O/R). Answer yes or no to the deadbolt override option. If you select yes, any cards assigned to employees in the user group will override the deadbolt. Press an arrow to toggle between yes or no. With the desired selection displayed, press Enter. 4. Select the unlock time using arrow keys. Set the time that the door should remain unlocked when an employee inserts a card. The time can be between 1 and 31 seconds. The system default is 3 seconds. When the desired unlock time is shown, press Enter. 5. When the system controller displays the message Completed! Press Enter to Continue, press Enter. The controller reverts to the Add User Group menu illustrated in step 3. 6. Press Escape once to return to the System menu. 2.3.3.3 Changing a User Group You cannot change a user group’s settings until the user group has been activated using the add user group command. Guest and master user groups are already active. They are only accessible from the change a user group menu. 1. Press 1 to select User Groups. 2. Press 2 to select Change User Group. 3. Press an arrow key to see one user group name at a time. Press Enter when the desired user group name appears. VingCard 2100 PLUS v1.6a 39 System Setup Configuring the System 4. Select a different system access group than the one displayed by pressing up/down arrows to show the four possibilities. Then press Enter repeatedly to move to the next field that you want to change. If the cursor is at system access, pressing Escape will change the display to step 3. 5. After you have selected the parameters for Unlock Time, press Enter to execute the change command. 6. When the system controller displays the message Completed! Press Enter to Continue, press Enter. The controller returns to step 3. 7. Press Escape to return to the system entry display. 2.3.3.4 Removing a User Group A user group which is not in use can be removed or deleted. After employees or guests have been assigned to the user group, it cannot be removed. 1. Go to the System menu, then select User Groups. 2. Press 3 or press the down arrow to move the selection cursor to Remove User Group and press Enter. 3. Press an up or down arrow to scroll through the list of user groups. Only active user groups will be shown in the field when you scroll. Press Enter when the desired user group name is displayed. 4. When the Completed... message appears, press Enter to revert to the menu in step 3. Then press Escape to exit to the User Groups menu. VingCard 2100 PLUS v1.6a 40 System Setup Configuring the System If the system controller responds with the message, Group in use!! Press ENTER to Continue, you must remove all guests or employees from the user group before you can delete it. See Remove Employee, Section 3.2.2.3. You can use the Print Employees report to see which employees you will have to remove. 5. Press Escape three times to go to the password menu. 2.3.4 Defining Locks Locks cannot be defined until user groups have been activated. Determine room numbers for guest rooms. The system controller does not have keys for alphabetic characters. Only numbers from 1 to 9999 can be used to identify rooms. After numbers for guest rooms have been assigned, determine room numbers for service, service common, and global common doors. To define a lock: 1. Enter the system controller using a master password. 2. Press 7 to select System commands. 3. Press 2 to select Define Lock. 4. Press 1 to select Add Lock. 5. Select the Door Type. The blinking underline- cursor ( _ ) is at Door Type. Guest is the most common door type. If the lock you want to add will be installed on a guest room, press Enter. Then select section, zone and/or building cards that will operate the lock. If the lock will not be installed on a guest room door, select one of the following door types: • Service - A service door is a housekeeping supply closet, an engineering room, or another area which will be accessible by employees in one section, zone, and/or building. Just as a guest room lock only permits entry for housekeepers in one section, the service lock will only VingCard 2100 PLUS v1.6a 41 System Setup Configuring the System permit access to cards in one section, one zone, and/or one building. A service door can also be programmed into Auto Unlock Mode, when the door unlocks and relocks at certain times during each day. Assume there are two linen closets on each floor and each housekeeping employee has access to only one closet. Housekeepers in section 1 have access to rooms 101 through 115 and closet 901. Housekeepers in section 2 have access to rooms 116 through 130 and closet 902. Each linen closet can be defined as a service door in a housekeeping section. Only one section, one zone and one building can be designated for each service door. Assume that a maid supervisor has access to all zone 1 guest rooms (e.g., all guest rooms on the first floor). The supervisor needs access to both closets on the first floor. Even though one closet allows only section 1 maids and the other allows only section 2 maids, one zone master can be active in both doors. You can also assign one building user group to each door. Master keycards automatically have access to all service doors. See section 2.4.4.1 for setup instructions in service doors. • Service Common - When employees from more than one section, zone or building share access at a door, the door must be designated as a service common door. A service door can also be programmed into Auto Unlock Mode, when the door unlocks and relocks at certain times during each day. If the door is activated for sections, employees in all sections will have access. If the door is activated for zones, all employees carrying zone master cards will have access. If the door is activated for building masters, an employee with either building master will have access. 6 Employees carrying master keycards have access to all service common doors. See setup instructions in section 2.4.4.2. • Global Common - If all employees and guests should have access through a door, for example a perimeter door, 6 Service common access can be left off of any employee’s keycard. See Adding Employees. VingCard 2100 PLUS v1.6a 42 System Setup Configuring the System the lock must be defined as a global common door. A global common door unlocks for any card with the correct facility code and time window. See setup instructions in Section 2.4.4.3. Select global common for any locks that will be programmed as an extended access controller. 2.3.4.1 Defining a Guest Room or Service Door After either Guest or Service is selected as the door type, the system controller displays the following menu: 1. Select a section. Press the down arrow to display one section at a time. Only sections that have already been activated by the add user group command can be displayed. If no section keycards should operate the lock, select None. When the desired section name is displayed, press Enter. 2. Select a zone. Press an arrow key until the desired zone is shown; then press Enter. Only zones that were activated as user groups are displayed. If no zone master cards should operate the door, select None. 3. Select a building. Press an arrow to show the desired building; then press Enter. Only a building that has been activated as a user group will be displayed. If no building user groups were created, None will be displayed, and pressing an arrow key will have no effect. 4. Press Enter to bypass passage mode for most locks. Make sure that you do not activate passage mode for normal guest room locks. However, you may want to activate passage mode for some locks that can be operated by guest cards. If, for example, you have installed VingCard locks on a meeting room door, you could define the room as a guest room and activate passage mode. When you issue a card to a guest for the room, the guest’s card can be used to unlock the room for the day while meetings are taking place, and then relock the room at the VingCard 2100 PLUS v1.6a 43 System Setup Configuring the System end of the day. Normally, however, passage mode should not be activated for guest room doors. If a service lock type is activated for passage mode, the door will unlock when a valid employee card is inserted, relock the next time a card is inserted. You could use this in areas that you want to allow free access to at certain times while locking out guests and some employees at other times. Do not use passage mode for a lobby door. 5. Specify whether you want to assign Auto Unlock Mode. If you selected Service for Lock Type, the Auto Unlock field will be displayed. Set this to None if you do not want to use Auto Unlock Mode. OR Set the time that you want Auto Unlock to begin (30 minute intervals.) The Auto Relock field will appear. Set the time you want the lock to return to locked mode. Note: The Auto Unlock and Relock time is set in 30-minute increments using a 24-hour clock. 6. Type a room number from 1 to 9999 and press Enter. (Before pressing Enter review the information you have just selected. If you see a field that needs to be changed, press Escape to go to that field; pressing Enter executes the Add Lock command.) 7. Press Enter again when the Completed... message appears. 8. Add more locks or exit. Add more locks with same parameters. No room number is shown. Add a room, with the same parameters by typing another room number and pressing Enter. OR Continue adding locks with different parameters. It is not VingCard 2100 PLUS v1.6a 44 System Setup Configuring the System necessary to exit the add lock menu when you need to change parameters for the next lock. Press Escape when the cursor is on the blank Room # field. The cursor moves to door type. Press Enter if the door type does not need to change. If you need to change the door type for the next lock, use the arrow keys to select a door type. If a change is needed at another field, press Enter to move to the field; then press an arrow key to show the options for that field. Press Enter when the desired option is displayed. Example: After all guest rooms in Section 1 have been entered, you can add a service door. Press Escape to move the cursor to Door type, then press an arrow key until Service appears. Press Enter to scroll to the room number field. Then type a number. If you press Enter too many times and scroll past a field you want to change, you can press Escape to scroll back, unless the cursor is at Door Type. OR Exit. After all locks have been entered, press Escape twice when the cursor is on an empty room number field. The first Escape moves the cursor to the door type field, the second exits the add lock menu and returns the system controller to the Define Locks menu, illustrated in step 2. The cursor must be at the door type field in order to exit. 2.3.4.2 Defining a Service Common Door If Service Com has been selected for door type (see Defining Locks earlier in this chapter), the system controller displays the following menu. 1. Activate section cards. When the cursor moves to the section field, Yes appears in section, zone and building fields. If all 7 section master keycards should have access at the door, press Enter and go to zone. If no section cards should have access, press an arrow to display No. Then press Enter. 7 If you select YES, any section master card may or may not have access to all service common doors. The ability must be added to the card when the employee is added. If NO is selected here, no section cards will have access at this door. VingCard 2100 PLUS v1.6a 45 System Setup Configuring the System 2. Activate zone master cards. If zone master cards should have access through the door, 8 press Enter to select Yes and move to building. If no zone master keys should operate the door, press an arrow to display No; then press Enter. 3. Activate building master cards in the lock. If building master keycards should have access, 9 press Enter for Yes and move to Room #. If no building cards should operate the door, press an arrow to display No. Then press Enter. Note: You will have an option to assign service common access to employee cards. If the door is activated for service common, those cards with service common access assigned to them will operate this door. 4. Activate passage mode if you want the service common door to be toggled in and out of lock mode by valid employee cards. 5. Specify whether you want to assign Auto Unlock Mode. If you selected Service Com for Lock Type, the Auto Unlock field will be displayed. Set this to None if you do not want to use Auto Unlock Mode. OR Set the time that you want Auto Unlock to begin (30 minute intervals.) The Auto Relock field will appear. Set the time you want the lock to return to locked mode. 6. Type a room number and press Enter. Type a room number from 1 to 9999 and press Enter. Use a room number that will help you remember that this is a common door. If you have not yet added guest rooms, be sure you don’t use a room number that will be required for them later. Before pressing Enter, review the information you have selected; press Enter to execute the add lock 8 All zone master cards do not have access automatically. See preceding footnote. 9 A building master card does not have access automatically. See preceding footnote. VingCard 2100 PLUS v1.6a 46 System Setup Configuring the System command. 7. Press Enter to continue. 8. Add more locks or exit. Add more locks with the same parameters. The display remains in the add lock menu, but no room number is displayed. Add another room with the same parameters by typing another room number and pressing Enter. OR Continue adding locks with different parameters. It isn’t necessary to exit the add lock function when you need to change parameters for the next lock. If you need to change one or more parameters before continuing, press Escape once. The cursor moves to the door type field, allowing you to change parameters for the next lock. Select a different door type or make a change in any of the remaining three fields. Move to the field you want to change by pressing Enter. Use arrow keys to display the desired selection in each field. Then press Enter. OR Exit. If all locks have been entered, press Escape twice when the cursor is on the empty room field. 2.3.4.3 Defining Global Common Doors and Extended Access Controllers After global common has been selected (see Defining Locks earlier in this chapter), the system controller displays the screen illustrated below: 1. Bypass passage mode by pressing Enter. Passage mode can be activated for global common doors, but remember, any valid keycard used in a passage mode door toggles the lock. After the first card is used, the door will unlock and remain unlocked until the next card is used. If passage mode is activated in a global common door, every keycard will toggle the lock between locked and unlocked. The door will not unlock for a few seconds then lock again VingCard 2100 PLUS v1.6a 47 System Setup Configuring the System automatically. 2. Type a room number and press Enter. Type a number between 1 and 9999. Then press Enter. Make sure you do not use a number that will be needed for guest rooms. 3. Press Enter to continue. 4. Add more locks or exit. Add more locks with the same parameters. The display remains in the add lock menu at the room number field. Add another global common room by typing a room number and pressing Enter. Repeat steps 2 and 3 as many times as necessary until numbers for all global common doors and extended access controllers have been entered. Note:Although you can define as many global common doors and extended access controllers as you want (without exceeding 475 locks), it is not necessary to create more than one global common door and one extended access reader in the system database. Then program all global common doors with the same room number, and program all extended access readers with one room number. If you want a different room number to appear on the readout from a global common door, then you need to assign a unique room number for each door in the database. OR Continue adding locks with different parameters. Press Escape when the cursor is on the Room # field. At the door type field, press an arrow key to select a door type and follow instructions for that door type. (See 2.4.4.1 and 2.4.4.2.) OR Exit. If all locks have been entered, press Escape twice when the cursor is on an empty room number field. The first entry moves the cursor to the door type field, the second exits the add lock command and returns the system controller to the Define locks menu, illustrated in step 2. The cursor must be on the Door type field in order to exit. If you press Escape when the cursor is at any other field, the cursor will only move up to the preceding field. VingCard 2100 PLUS v1.6a 48 System Setup Using Locklink 2.3.4.4 Changing a Lock’s Parameters Changing any of a lock’s parameters after the system has been installed and locks have been programmed will require lock reprogramming. A change to parameters affects how a lock operates or who has access to it. Use the change command if you need to re-assign rooms to a housekeeping section or if you need to change the door type. Example: you need to change a closet from service door to a service common door so that all maids rather than only maids in one section have access. To change a lock’s parameters: 1. Enter the system controller using a master password. 2. Press 7 to select System commands. 3. Press 2 to select Define Lock. 4. Press 2 (or use the arrow key to move to Change Lock, and press Enter). 5. Type the room number for the lock you want to change and press Enter. 6. Move the cursor to the field you want to change by pressing Enter. If the cursor is not on the door type field, you can press Escape to move the cursor up to the preceding field. Press Enter when the cursor is on the last field, and the system will execute the command. 7. The display reverts to the Change lock menu, prompting for a room number. If you want to change another lock, repeat steps 5 and 6. If you want to exit, press Escape. 2.4 Using Locklink When the system configuration is complete, the locks need to be programmed. You can do this by using the client SC as a locklink. See section 4.6 VingCard 2100 PLUS v1.6a 49 System Setup Using Locklink VingCard 2100 PLUS v1.6a 50 System Setup Using Locklink VingCard 2100 PLUS v1.6a 51 Cards Passwords 3. Cards This section covers the daily operation of the system controller, encoder base, and contact card after the database has been configured. 3.1 Passwords The password screen is illustrated below. VC 2100 PLUS CONDO \ POS Ver 1.6 Type your four-digit password and press Enter. One of two menus will be displayed depending on the password’s authorization. Note: If the screen is blank, press the POWER button, which is located just below the display screen. See booting instructions in section 4. If a front desk or Manager on Duty (MOD) password is entered, the system controller goes to the Add Guest to Room menu. For check-in instructions, see "Adding a Guest" later in this chapter. Only two other operations are available to a Front Desk user. Press Escape; then choose Remove Guest Card or Verify Guest Card. An MOD password is assigned to personnel who need access to reports and locklink commands. An MOD cannot make changes to the system’s set up and has no access to Employee Cards, Special Cards (except One Shot Card) or management reports. Press Escape once to go to the Guest Cards menu. Press Escape twice to go to Cards. Press Escape three times to exit to the MOD’s main menu. VingCard 2100 PLUS v1.6a 52 Cards Selecting from Menus If a master password was entered, the system controller displays the main menu and the user has access to all commands in the VC2100 PLUS system. Note: You may be able to create 8 character Master Passwords. Contact VingCard or the whoever sold you the system if you are unsure of whether this feature was requested. 3.2 Selecting from Menus Two types of menus are used in the VC2100 PLUS system. A selection menu lists commands and submenus. A number is associated with each option. Choose an option by pressing the corresponding numbered key. A data entry menu contains data fields. In some cases data must be typed. In most cases, however, data is entered by selecting from options. Only one option can be displayed in a field at one time. Press an arrow key to display another option. Press Enter to make a selection from a selection menu. The Main menu is an example of a selection menu. Select a sub-menu by pressing a number from 1 to 7. Add Guest to Room is an example of a data entry menu. • Escape (Esc) - Pressing the Escape key, when a selection menu is displayed, will always exit the current window and return to the preceding menu. From a data entry menu, pressing Escape will return you to the preceding menu only if the cursor ( _ ) is at the first VingCard 2100 PLUS v1.6a 53 Cards Issuing Cards field that it went to when you entered that menu. • Enter - The Enter key can be used to choose from a selection menu. It is used to complete any data entry. Use it to move from one field to another in a data entry menu. • Clear - The Clear key can be used to select no daylight saving time when you are configuring the system. 3.3 Issuing Cards All cards are issued from the Cards menu. Only commands related to guest cards are available to persons with front desk passwords. Employees with MOD passwords have access to guest cards and the One Shot special card. Employees with master passwords can issue all cards. Cards Guest Add Guest To Room Remove Guest Card Verify Guest Card Employee Add Employee Change Employee Remove Employee Verify Employee Card Special Fail Safe Card Lock Out Card Emergency Card Diagnostic Card One Shot Card 3.4 Guest Commands Add guest to room- Use this command to make a card for a new guest. Up to five guests can be checked into one room concurrently. Also use this command when a guest loses a keycard. If a guest loses a keycard, a new card must be made for each guest sharing the room. VingCard 2100 PLUS v1.6a 54 Cards Guest Commands Remove guesr card - Use this command to remove a card from the system (check-out). It is not necessary to use the remove card command at each guest check-out. After the next new guest is checked in, the old card will be locked out after the new card is read by the lock. Note: PMS systems should always send a check-out command prior to a new guest check-in. Verify guest card - Use this command to read a card and display information about the card at the system controller. 3.4.1 Adding a Guest (Checking in) Use the Add guest command, on arrival of a new guest, to assign the guest to a room. You can use the add guest command to re-assign rooms (when a guest wants to transfer from one room to another), but you should re-encode the guest’s current card if you check them into a different room. That way their old card cannot be used to open the room they were originally assigned to. Note: If a card is not returned when a guest wants to change rooms, use a lock out key to lock out the last guest’s card. If a guest loses a card, you must issue new keys for all guests in that room. To check in a guest: 1. Type a password and press Enter. Then Skip to step 5 if you used a front desk or MOD password. OR Go to step 2 if you typed a master password. 2. To select Cards from the main menu: press 1. 3. To select Guest Cards: press 1. 4. To select Add Guest to Room: press 1. 5. Type a room number. If a card is already active for the room, the system controller displays: Room Occupied. Choose one of the options described below. If no card is already assigned, go to step 6. You may have to press Enter after VingCard 2100 PLUS v1.6a 55 Cards Guest Commands typing the room number. Select Replace Guest. Press 1 if all previously issued cards should be locked out by the new card. Go to step 6. OR Select Different Room. Press 2 if you need to assign the guest to a different room. Return to step 5. OR Select Add Guest. Press 3 if another guest occupies the room and the new guest will share the room with the existing guest. Up to five cards can share a room. Go to step 8. 6. Select Type. Press an arrow key to select a type other than Guest. Four guest types are possible: Guest, HC, Guest w/DBO and HC w/DBO. Press Enter when the desired Guest type is displayed. Guest - A card assigned to the Guest type unlocks the guest room door for the standard length of time. 10 If the deadbolt is extended, the card cannot unlock it. HC - An HC (handicap) card unlocks the guest room door for an extended time (the length is determined in setup). This type could be used for handicapped guests, elderly guests, or others who may need a few extra seconds to push down the handle after using a card. Implementing the HC classification is an option of hotel management; the option may not be available in your system. 10 Three seconds is the standard time for guest cards, but the unlock time can be configured by the property. VingCard 2100 PLUS v1.6a 56 Cards Guest Commands Guest w/DBO - Guest cards can be permitted to “override” the deadbolt. A DBO card will unlock the door even if the deadbolt has been thrown. Display of this type is also a setup option. HC w/DBO - HC cards can have deadbolt override capability. By selecting the HC w/DBO card type, you assign both extended unlock time and deadbolt override capability to a card. Check with managers for specific information regarding the rules at your hotel for assigning any of these parameters to a card. When two or more guests are checked in, each additional guest’s card is the same type as the first guest’s card. Note: The system controller will skip this step if Guest only was selected by hotel managers when setting up the database. 7. Select an end date. Select a time when the card should expire. After the selected time the card will not operate a lock. The system controller displays a date that is calculated based on the length of an average visit. The end date can be changed by using the up/down arrows to display an earlier or later date. Press the down arrow to decrease the end date (shorten the guest’s stay). Press the up arrow to lengthen the duration assigned to the guest’s card. When the desired check-out date is displayed in the end date field, press Enter. Normally, the duration of guest cards are limited to 30 days. When this option is enabled, the duration can be extended up to 2 years. On the Add Guest Menu, the day of week is not displayed. The default end date is displayed and may be adjusted using the up/down arrow keys for 1-30 days, or may be edited directly using the number keys for stays more than 30 days. Caution: When a guest checks in before the standard check-out time, you must add an extra day to the length of the visit. For VingCard 2100 PLUS v1.6a 57 Cards Guest Commands example, if your check-out time is 1300 and the date is December 1, 1999. Any guest who checks in for one day before 1300 must be assigned a check-out date of December 3, 1999. If you fail to add the extra day at check-in, the card will expire one day early (if you selected December 2, in the preceding example, the card would expire on the same day that it was issued.) Note: The system assumes that all cards start operating immediately when they are issued. “Pre-registrations” could be performed on the day of a guest’s expected arrival only if no other cards will be issued for and used in the room prior to the guest’s arrival. After a newer card is used in the door, the pre- registered key will not unlock the door. 8. Select Extended Access (if available). Some hotels will have an option to allow the guest access to special areas (e.g. concierge elevator access). The front desk agent will have to determine whether to assign extended access to each guest’s card by selecting yes or no. To select No, press Enter. To assign extended access to the card, press an arrow key until the extended access field displays Yes. Then press Enter. 9. Swipe the card. Pull the card through the encoding unit. (The magnetic stripe should face away from the system controller.) VingCard 2100 PLUS v1.6a 58 Cards Guest Commands 10. Specify whether to make additional cards. After one card has been encoded, the system controller requires you to decide if there are additional guests in the same room. If more than one guest is to share a room, press 1; then insert another keycard. You can check in up to five cards for simultaneous operation. After the fifth card has been checked into the room, the system controller displays the Room full message illustrated at left. Press Enter to continue. OR If you do not want to check in additional guests, press 0 to exit to the Add Guest to Room menu. 11.After check-in is completed, the menu returns to a prompt for room number. Press Escape (twice for front desk, four times for MOD and master) to return to the password menu. VingCard 2100 PLUS v1.6a 59 Cards Guest Commands 3.4.2 Removing a Guest’s Card (Checking out) The remove card operation deletes information about all guests in one room. The remove card command has no effect on a lock. Even though a guest has been removed from the system’s database, the card can still operate a lock until its time window has expired, it has been locked out by a later card, or a lock out card has been inserted into the lock. To remove a guest’s record, select the remove command from the guest card menu and type the room number. When the room number is entered, the system controller searches its database for any cards assigned to that room and deletes all guests’ cards. Note: In interfaced systems, the VC2100 PLUS system assumes that all guests will share a room. If a card has not expired, a new guest card (checked in by PMS) will not override the existing card. Therefore, PMS systems must send a check-out command before checking in a new guest whose card should override existing cards. Then the PMS should send a series of check-ins to create cards that work concurrently. To check out a guest: 1. Type a password and press Enter. 2. If you used a front desk or MOD password, the system goes to the guest cards menu, and you can proceed to step 3 after pressing Escape. If you used a master password, select Cards from the main menu, then select Guest Cards from the cards menu. 3. To select Remove Guest card from the Cards menu: press 2. 4. Type the room number and press Enter. VingCard 2100 PLUS v1.6a 60 Cards Guest Commands 5. Press Enter to return to the display illustrated for step 3. To remove guests from another roomrepeat steps 4 and 5. To exit, press Escape until you have returned the system controller to the password menu. 3.4.3 Verifying a Card Select Verify guest card to find the room number assigned to a card. Use this command to determine the owner of a lost card. To read the information from a card: 1. Type a password and press Enter. 2. If you typed a master password, select Cards from the main menu, then select Guest. If you typed a front desk or MOD password, press Escape. 3. To select Verify Guest card from the guest cards menu: press 2. 4. Swipe the card through the encoder base. The system controller searches its database for information pertaining to the card and displays the room number. Magnetic stripe faces away from controller. VingCard 2100 PLUS v1.6a 61 Cards Employee Cards The system controller displays information related to the card. If the card has expired or a new guest has been checked into the room, the system controller may display the message that the guest was not found, but it will still show the information that it read from the card. Note: A report will include the use of Verify on the card. 5. Press Enter to return to the Verify Guest Card menu. Then press Escape repeatedly to exit to the password menu. 3.5 Employee Cards The principal differences between guest and employee cards are: • Time Window - Guest cards are issued for 1 to 30 days. Employee cards last up to two years (one month minimum). • Room Range - A guest’s card operates only one guest room. An employee card operates all guest rooms in a section, zone, building, or even the entire property. • User group parameters - Both guest user groups and employee user groups define additional card parameters for deadbolt override or extended open time. An employee user group also determines access to service and common doors and defines the employee’s access to the system controller. • Time Zones - You can limit an employee card to only allow access during specified hours of the day. The same time is used for all days (7 days a week.) There are parameters in the Add/Change Employee and Guest menus to allow you to specify the start and stop time for the keycard. When adding new Employees, the default entry for these parameters is the last time zone entered. VingCard 2100 PLUS v1.6a 62 Cards Employee Cards When a card is used in a lock and does not have access because of the time zone, two yellow flashes are displayed. Note: The time zone on Employee Cards limits access to all doors, whether Guest or Common. Employees with master passwords can perform the following operations on employee cards: • Add employee - Use this command to assign a card to a new employee. • Change status - Use this command to assign an employee to a different user group, change the card’s expiration date, or to replace an employee’s lost card. • Remove employee - Use this command to remove a user from the system. The remove command does not remove a key’s code from a lock. For example, removing a section master for maid section 1 does not invalidate the maid’s card in the lock. The card will still operate all rooms in section 1 until its time window has expired or it has been replaced by a new key. • Verify card - Use this command to display information encoded on the card and information stored about the card’s user in the system’s database. 3.5.1 Adding an Employee Add an employee to the system when you need to issue an employee card for a zone, section, building, or all doors. Also use this command to obtain passwords for employees who will issue guest cards. The add employee command automatically assigns a password if the employee’s user group has access to the system controller. Do not use the Add employee command to replace an employee’s lost or stolen card. To add an employee: VingCard 2100 PLUS v1.6a 63 Cards Employee Cards 1. Select Cards from the main menu. 2. To select Employee Cards from the cards menu: press 2. 3. To select Add Employee from the employee menu: press 1. 4. Type an employee number and press Enter. Each employee must be assigned a unique employee number. An employee number can be any one-digit to four-digit number that has not already been assigned to some other employee. If the number has already been assigned to another employee, the system controller will respond that you have entered an invalid employee number. Type another number and press Enter. You can obtain a list of all employees, sorted by their identification numbers, by running an employee report. 5. Assign a user group. Press an arrow key to display one user group at a time. When the desired user group is shown, press Enter. Assign the employee to one of the 23 user groups for employees who carry cards: - Sections 1 through 15 - Zones 1 through 5 - Building 1 or 2 - Master Each section, zone and building was assigned to a specific set of doors when the system was set up. Determine which locks the card will have access to by selecting a user group for the card. Two user groups exist for employees who do not carry keycards but who need access to the system controller so that they can issue cards: Front Desk - for employees who do not have cards but need passwords so that they can issue guest cards. MOD (Manager On Duty) - For employees who do VingCard 2100 PLUS v1.6a 64 Cards Employee Cards not have cards but do need to be able to run reports and interrogate locks (retrieve the audit trail). 6. Activate service common access (if applicable). Select Yes or No to activate service common access. The field, Srvc Comm, will only appear if a section, zone, or building user group was selected in step 5. Press an arrow key to display Yes or No; then press Enter. If No is selected, the card will not have access at service common doors. If Yes is selected, the card will have access at service common doors that have been activated for the respective card type. 7. Select Extended Access. Note: Extended access will not be displayed at all hotels. If the extended access option is presented, you must determine whether the employee will have access to areas where extended access readers have been installed (e.g. concierge elevators, parking lots, etc.). If the employee should have access, press an arrow key to display Yes. Then press Enter. 8. Specify Time Zones. Time zones limit card access to specified hours of the day. You can either set the Start Time to 24 Hours (allows access any time) or you can specify a Start Time and Stop Time during which access will be allowed each day. Hours are specifed in two-hour increments. Note: Specifying a Start Time other than 24 Hours will display the Stop Time field. 9. Record the password (if applicable). If the user group was configured so that employees assigned to it have access to the system controller, then a password will be assigned. If the user group does not have access to the system controller, the program will skip this step. For employees with cards, go to step 10. VingCard 2100 PLUS v1.6a 65 Cards Employee Cards Note: If the employee who is added to the system needs a password and no card is needed, the add employee command is completed. See step 11. 10.Swipe the card. At the system controller’s prompt, pull a card through the reader. 11.If you are creating a master card, you can make up to 5 master card copies. This means instead of being limited to 2 master cards, you will be able to create a total of 10. Hint: The only difference between the copies of master cards is that each has its own password and User ID. Later, you can change any of employees' passwords or remove any of the employees without affecting the others. However, creating new master cards requires replacing all 4 of the other existing copies (or however many master copies you have made.) 12. Press Enter to return to the Add Employee menu. 13. Press Escape four times to exit to the password display. VingCard 2100 PLUS v1.6a 66 Cards Employee Cards 3.5.2 Changing an Employee Card Use the change command to reassign an employee from one section, zone, or building to another. Also use change to replace an employee’s lost card; do not remove an employee then re-add the employee if a card has been lost. (Only using the change command assures that the employee’s old card gets locked out when the new card is used.) To change an employee’s card: 1. Select Cards from the main menu. 2. To select Employee Cards: press 2. 3. To select Change Employee: press 2. 4. Type the employee’s identification number and press Enter. The employee was assigned an identification number when the card was issued. (Run an employee report for a list of employee ID numbers.) 5. Select a user group. The user group that is currently assigned to the employee selected in step 4 is shown. If the employee’s user group will not change for the new card, press Enter. If the employee’s card must be re-encoded for a different user group, press the up or down arrow until the desired user group is shown. Then press Enter. Caution: If you change an employee’s user group, re-use the employee’s old card. Otherwise, the old card will still be valid. If a new card must be used, be sure to collect the employee’s old card and destroy it or encode over it. VingCard 2100 PLUS v1.6a 67 Cards Employee Cards 6. Activate access to service common doors. The field, Srvc Comm, will appear if a section, zone, or building was selected in step 5. Press an arrow key to display Yes or No; then press Enter. If No is selected, the card will not have access at service common doors. If Yes is selected, the card will have access at service common doors that have been defined for section, zone, or building keys. (e.g. If you make a section key with common access, the card will operate all service common doors that allow access to section keys.) 7. Activate extended access. This option will appear only if the property uses extended access readers for access to special areas. Use arrow keys to display Yes or No, then press Enter. If the employee should have access to areas that are protected by extended access readers, select Yes. Otherwise select No. 8. Assign a password. This option will only appear if the user group selected allows access to the system controller for issuing cards. If the employee was already assigned a password and the changes you have made will still require the employee to have a password, you will have the option of retaining the old password or assigning a new one. Press 0 if the employee wants to keep the old password. Press 1 if the employee needs a new password. The system will display the new password after you make a selection. If the employee did not have a password before the change but has been assigned to a user group that requires one, the system controller will automatically display a password. Record the password. VingCard 2100 PLUS v1.6a 68 Cards Employee Cards 9. Swipe a card. This instruction will appear only if the employee should receive a card. If the system must make a new card for the employee, the controller will prompt you to swipe a card. Pull the card through the encoder base. (The card’s magnetic stripe should face away from the system controller.) 10.After the card has been swiped, the system controller displays the message “COMPLETED.” Press Enter to return to the display illustrated in step 3. 11.If you are changing a master card, you will be asked if you want to make cards for additional employees (copies of the master card). To do this, select a new employee number for each copy. 12.Press Escape until the program exits to the password menu. VingCard 2100 PLUS v1.6a 69 Cards Employee Cards 3.5.3 Removing an Employee Remove an employee’s record from the database only when you also collect the employee’s keycard. Merely removing an employee does not invalidate the employee’s card in any doors. If you cannot obtain the employee’s card, use the change command to generate a new card for that employee’s ID. The missing key will be locked out when the new key is used. Then you can remove the employee from the database after destroying or encoding over the new card. To remove an employee: 1. Select Cards from the main menu. 2. To select Employee Cards: press 2. 3. Select Remove Employee. Press 3 or use arrow keys to move the line indicator (>>) to Remove Employee and press Enter. 4. Type the employee’s identification number and press Enter. Each employee was assigned an identification number when the card was issued. (If you have the employee’s card, you can verify it to find the employee’s ID number.) 5. Specify whether to abort or continue. Before deleting the employee’s record, the system requires confirmation that you want to remove the card. Press 0 if you do not want to continue, and the system controller will abort the procedure. Press 1 to confirm that you want to remove the employee. 6. The employee’s record was removed successfully. Press Enter to return to the display illustrated in step 4. Press Escape four times to go to password prompt. VingCard 2100 PLUS v1.6a 70 Cards Special Cards 3.5.4 Verifying an Employee Card Select Verify Employee Card to display information about an employee’s card. When a card is read by the encoder, the system controller searches its database for an employee identification number to associate with the card’s information. If an employee number number is not found, the system controller displays the message NOT in the employee number field. All information on the card will be displayed, even though the system can’t associate the card with a current employee. If the database contains an employee number for the card, the system controller displays the information on the card and the employee number. To verify an employee card: 1. Select Cards from the main menu. 2. To select Employee Cards: press 2. 3. Select Verify Employee Card from the employee cards menu. Press 4 or use arrow keys to move the line indicator (>>) to Verify Employee Card then press Enter. 4. Swipe a card as requested by the system controller. 5. After the SC displays information about the card, press Enter to return to step 3. Press Escape four times to exit to the password screen. 3.6 Special Cards Five types of special cards help maintain the system. • Fail Safe Card - At least one fail safe card should be VingCard 2100 PLUS v1.6a 71 Cards Special Cards made for each room as soon as possible after the system has been installed. Then the fail safe cards are stored in a secure area. In the event that it becomes impossible to issue cards using the system controller, fail safe cards are given to new guests. When a fail safe card is used, it locks out any guest cards that were active. The fail safe card remains active in the door until a new guest card is used (after cards can be issued in the normal manner) or until another fail safe card is used. • Lock Out Card - A lock out card deletes the current guest card from the lock. A lock out card operates in any guest room door. Lock out does not interfere with operation of future keys. The next new guest card will operate the door and all previous guests’ cards will remain locked out. The lock out can be overridden by an undo lock out card. An undo lock out card restores operation of the last guest card that was active in the room. An undo lock out will not restore a former card after a new card has been used. • Emergency Card - The emergency card is a master that can open any lock. It always overrides the deadbolt. Make an emergency card at any time after the system is configured. Then store it in a secure area. • Diagnostic Card - A diagnostic card is not used to unlock doors. When used in a lock, it will display a flash sequence that indicates the reason for the last denial of a card. • One Shot Card - A one shot card can only be used once. It is room-specific, and has no effect on any other previously issued or used cards. It does not override the deadbolt. Note: All special cards (expect the one shot card) are valid for two years from the date they are issued. Do not allow them to expire without issuing a new set of cards to replace them. Record the date that you make any special card, and make sure that a replacement is made prior to its expiration to avoid inconvenience to employees. A one shot is valid only for one VingCard 2100 PLUS v1.6a 72 Cards Special Cards hour after issued. 3.6.1 Fail Safe Cards Fail safe cards are used if it becomes impossible to issue new guest cards. A fail safe card operates the lock for two years after it is created unless overridden by another fail safe card or a new guest card. Make three fail safe cards for each lock. To issue a fail safe card: 1. To select Cards from the main menu: press 1. 2. To select Special Cards from the cards menu: press 3. 3. To select Fail Safe Card from the Special cards menu: press 1. 4. Type the room number and press Enter. Fail safe cards are assigned per room. Type a number for a guest room. 5. Type a card number from 1 to 4 and press Enter. If you make more than one fail safe card, write an identifying number on each. After you have used card 1, you should issue a new card 1. 6. Select extended access. You will only be able to assign extended access to a card if that feature was activated during setup of the system. After you select Yes for extended access, the SC will assign extended access to all fail safe cards until you escape to step 3 or until you change the extended access setting back to No. VingCard 2100 PLUS v1.6a 73 Cards Special Cards 7. Swipe the card. 8. Press Enter. 3.6.2 Lock Out Cards/Undo Lock Out Cards A lock out card overrides guest cards. It can be used to void all the active guest cards for a room so that they no longer work. The next guest card that is issued by the system automatically overrides the lock out. An undo lock out card reverses the action of the lock out card. A lock out card operates in any guest room lock for two years after it is issued. After a new lock out card is made, any existing lock out card(s) will no longer work. To make a lock out card: 1. Select Cards from the main menu. 2. Select Special Cards. 3. Select Lock Out Card from the special cards menu by pressing 2 (or move the cursor (>>) to Lock Out Card using the down arrow; then press Enter). 4. Swipe the card through the encoder base. VingCard 2100 PLUS v1.6a 74 Cards Special Cards 5. Swipe another card. (Label the cards as lock out and undo lock out.) 6. Press 1 if you want to make copies of the lock out and undo lock out cards. Press Enter if you don’t want more lock out cards; then press Escape four times to exit. 3.6.3 Emergency Cards An emergency card has access to all doors (guest, service, and common). It automatically overrides the deadbolt and operates extended access readers. An emergency card should be created as soon as possible after the database has been configured and should then be stored in a safe or other secure area for use only in the event that an extreme situation arises where access is needed to all rooms. To make an emergency card: 1. Select Cards. 2. Select Special Cards. 3. Select Emergency card from the special cards menu by pressing 3. 4. Swipe the card through the encoding unit. VingCard 2100 PLUS v1.6a 75 Cards Special Cards 5. Press Escape to return to the special cards menu. 6. Press Escape four times to exit to the password menu. 3.6.4 Diagnostic Cards A diagnostic card can be created on any system controller from the Special Cards menu. When used in a lock, the diagnostic card will display a flash sequence that indicates the reason for the last denial of a card. Note: The diagnostic card does NOT unlock doors. The result of using the diagnostic card will be a Flash Sequence as follows: • Green/Green -- bad parity, bad checksum, or timeout • Red/Red/Red -- wrong facility code • Red/Yellow/Green -- invalid issue time • Red/Red -- card expired • Green/Yellow/Red -- card too early • Yellow/Red -- no matching channel (wrong room) • Green/Red -- does not override channel (locked out) • Yellow/Yellow -- invalid time zone • Yellow -- deadbolt extended, no override The diagnostic card will not reset this data (using the diagnostic card repeatedly will display the same data.) When the next non- diagnostic card is used it will over-write the data. However, you may alternate the use of room cards with the diagnostic card, and determine the reason that access is denied for each. To make a diagnostic card: 1. Select Cards. 2. Select Special Cards. VingCard 2100 PLUS v1.6a 76 Cards Special Cards 3. Select Diagnostic Card from the special cards menu by pressing 4. 4. Swipe the card through the encoding unit. 5. Press Escape to return to the special cards menu. 6. Press Escape four times to exit to the password menu. 3.6.5 One Shot Cards The one shot card is valid for one hour and can only be used in a lock once. For example, a one shot card could be issued when a guest has left his original keycard in his room. To make a one shot card: 1. Select Cards. 2. Select Special Cards. 3. Select One Shot Card from the special cards menu by pressing 5. 4. Type the room number and press Enter. One shot cards are assigned per room. Type a number for a guest room. VingCard 2100 PLUS v1.6a 77 Cards Special Cards 5. Swipe the card through the encoding unit. 6. Press Escape to return to the special cards menu. 7. Press Escape four times to exit to the password menu. VingCard 2100 PLUS v1.6a 78 Cards Special Cards VingCard 2100 PLUS v1.6a System Operation Reports 79 4. System Operation An event is recorded in memory every time the System Controller completes a command. System memory stores the last 1995 events. An events report is a printed copy of the last 1995 events (if all events are included). Any employee with an MOD or master password can generate event reports. Only personnel with master passwords can generate parameters, user groups, employees and lock data reports. Employees with front desk passwords cannot generate reports. 4.1 Reports Several reports permit managers to monitor and maintain records of the system’s activities. An event report allows a manager to review the last 1995 electronic events. Other reports permit managers to print configuration of the system. Reports can be printed from both the server and client SC, but the client SC is preferred. Regardless of which SC is used, the report contains all events held in the database, i.e. all events from both the client and server SC. The following reports can be generated by the system controller: • Events by date - a list of most recent 1995 events • Events by room - a chronological record of guest card operations sorted by room number • Events by system operator - a chronological record of all system controller activities sorted by the employee’s ID number • Events by user group - a chronological record of system controller activities sorted alphabetically by user group names • Events by keycards - information regarding guest, employee, and special cards for all events or just those during a specified time period • Employees - a list of all employees and their assigned user groups, sorted by employee identification number System Operation VingCard 2100 PLUS v1.6a Reports 80 • System Parameters - a print out of the current settings for system parameters • Print User Group - A list of active user groups and the parameters that each assigns to a card • Lock Data - record of section, zone, building assigned to each lock • Events by lock - a list of most recent events in a certain lock. Number of stored events depends on lock type and manufacturing date. 4.1.1 Generating a Report To generate a report: 1. Type a master or MOD password. • If an MOD password was used, press Escape three times to go to the main menu, then press 2. • If a master password was used, press 2 to select Reports from the main menu. 2. Make sure the printer is connected to the appropriate port of the encoder base (25 pin, parallel port). 3. Select the report. Employees with MOD passwords can only generate the four event reports. Employees with master passwords can generate all reports. To select a report, press the numeral key corresponding to the report name (or use arrow keys to move the cursor to the desired report and then press Enter). Reports available under master passwords Reports available under MOD passwords 4. Specify date and time. You can specify a start and end date VingCard 2100 PLUS v1.6a System Operation Reports 81 and time (in 30 minute increments) of the events that you want included in the report. 5. The system controller displays the name of the report being printed and sends it to the printer. When it has finished sending the report, it reverts to the report menu shown above. Press Escape twice to return to the password menu. 4.1.2 Sample Reports An event report sorted by roomlists events for each room: Date: 02/24/99 VC2100 System Page: 1 Events by Room =========================================================================== Room Number Date Time Transaction ========================================================================== 102 09/26/99 22:20 Checked in Guest 09/27/99 09:30 Verify Guest Card 09/27/99 16:45 Checked in Guest 196 09/22/99 15:51 Checked in Guest 09/22/99 15:58 Removed Guest 197 09/22/99 15:59 Checked in Guest 200 09/25/99 08:00 Program Lock This report shows check in, check out, verify and programming events. It does not show events that are not related to specific rooms (add employee key, make emergency key, change system parameters, etc.). Event Report Sorted by System Operator’s Identification Number (SYSOP) Date: 02/24/99 VC2100 System Page: 1 Events by SYSOP ================================================================================ Employee Number Date Time Transaction ================================================================================ 2301 09/03/99 18:05 Checked in Guest 2501 09/01/99 22:33 Log System User Off 2501 09/02/99 03:36 Changed Employee 2501 09/02/99 10:26 Edit System Parameters 250 09/02/99 17:53 Changed Employee 9501 09/02/99 18:00 Checked in Guest 9501 09/02/99 18:02 Checked in Guest 9501 09/02/99 18:04 Checked in Guest Use this report to monitor all activities by an operator. System Operation VingCard 2100 PLUS v1.6a Reports 82 Event Report Sorted by Date Events below are sorted by date only. So the report is a list of all system transactions in the order that they occurred: Date: 02/25/99 VC2100 System Page: 1 Events by Date ========================================================================= Date Time Room System Operator Event description ========================================================================= 09/01/99 22:33 34 Log System User Off 09/02/99 03:36 93 Changed Employee 09/02/99 10:26 34 Edit System Parameters 09/02/99 17:53 208 343 Changed Employee 09/02/99 18:00 113 52 Checked in Guest 09/02/99 18:02 243 52 Checked in Guest 09/02/99 18:04 276 52 Checked in Guest 09/02/99 18:05 301 52 Checked in Guest 09/02/99 18:07 101 52 Checked in Guest 09/02/99 18:07 214 52 Checked in Guest 09/02/99 18:08 277 52 Checked in Guest 09/02/99 18:09 269 52 Checked in Guest 09/02/99 18:12 111 52 Checked in Guest 09/03/99 07:59 343 Log System User On 09/03/99 08:00 104 343 Verify Guest Card 09/03/99 08:00 343 Changed Employee Lock Events Report After a record of lock transactions has been extracted from a lock, event records can be printed to provide hard copy of activity in a room. To print a readout the system controller must be returned to its cradle in the encoder base and reconnected. The events for the last lock that was interrogated by the system controller will be transferred to the printer. The system controller holds the events for one room only. Lock ID 32510 Readout time: 05/18/99 08:59 Lock time: 05/18/99 08:59 Start Event Number 1 Locklink Operation 05/17/99 14:45 Name:Operation OK User Group: Override: Info: Write Repeated: Program loaded Issue Area: End Event Number 1 Start Event Number 2 Open/closed, valid card 05/17/99 15:07 User ID: 15 User Group: Guest Override: Info: DB not overridden Lock time at time of readout Time that the event occurred. Guest card used to open door System controller time at time of readout VingCard 2100 PLUS v1.6a System Operation Reports 83 Repeated: Used once Issue Area: 1 End Event Number 2 Start Event Number 3 Opened/closed, valid card 05/17/99 16:00 User ID: 13054 User Group: Section 1 Override: Info: DB not overridden Repeated: Used once Issue Area: End Event Number 3 Start Event Number 4 EMK used 05/18/99 07:00 Name: User Group: Override: Info: Repeated: Used once Issue Area: End Event Number 4 Start Event Number 5 Locklink Operation 05/17/99 14:45 Name:Operation OK User Group: Override: Info: Write Repeated: Evt buff Issue Area: Employees Report An example of an Employees report is on the next page. The report is sorted by employee identification number, the number that you typed into the system when the employee was issued a card or assigned a password. The report shows the user group and password as well as the unique identity assigned to each employee’s card. The report also shows whether the employee’s card can operate common doors. Date: 02/25/99 VingCard 2100 System Page: 1 Print Employees ------------------------------------------------------------------------------ Id Number User ID Password User Group Common Doors ------------------------------------------------------------------------------ 2310 13065 9817 Front Desk No 2501 13051 6867 Front Desk No 9501 13350 9997 Master Yes 9663 13444 None Section 1 Yes 9724 13897 None Section 2 Yes 9888 14999 8363 Guest Only No 9889 15000 8357 Zone 1 Yes Lock Data The lock data report describes the section, zone and building cards that operate each lock. An employee keycard assigned to the respective section, zone, or building has access to the listed door. Housekeeping card used to open door System Operation VingCard 2100 PLUS v1.6a Reports 84 Date: 02/25/99 VingCard 2100 System Page: 1 Print Lock Data Room Door Type Section Zone Building ------------------------------------------------------------------------------ 101 Guest Section 1 Zone 1 Building 1 102 Guest Section 2 Zone 1 Building 1 103 Guest Section 3 Zone 1 Building 1 104 Guest Section 4 Zone 2 Building 1 105 Guest Section 5 Zone 2 Building 1 991 Service Section 1 Zone 1 Building 1 995 Service Common Yes Yes Yes 999 Global Common User Groups A User Group report describes the user groups that have been activated. It lists the parameters assigned to all employee cards in a user group. Date: 02/25/99 VingCard 2100 System Page: 1 Print User Groups ---------------------------------------------------------------------------- User Area Duration Unlock System Deadbolt Group Time Access Override ---------------------------------------------------------------------------- Section 1 Section 1 24 3 0 No Section 2 Section 2 24 3 0 No Section 3 Section 3 24 3 0 No Section 4 Section 4 24 3 0 No Section 5 Section 5 24 3 0 No Section 6 Section 6 24 3 0 No Section 7 Section 7 24 3 0 No Section 8 Section 8 24 3 0 No Section 9 Section 9 24 3 0 No Section 10 Section 10 24 3 0 No Zone 1 Zone 1 24 3 0 No Zone 2 Zone 2 24 3 0 No Zone 3 Zone 3 24 3 0 No Zone 4 Zone 4 24 3 0 No Building 1 Building 1 24 3 0 No Building 2 Building 2 24 3 0 No Master Master 24 24 3 No Front De-sk None 0 0 1 No MOD None 0 0 1 No Guest Guest 0 3 0 No Guest w/DBO Guest 8 3 0 Yes HC Guest 8 7 0 No HC w/DBO Guest 8 7 0 Yes Keycards The Events by Keycards report shows the date/time of the event and identifies the system operator. Date: 05/25/99 VC2100 System Page: 1 Events by KeyCards (Wed 05/12/99 11:00 - Wed 05/12/99 16:00) ---------------------------------------------------------------------------------- Date Time Room/Empl# SYSOP Event Description User Id VingCard 2100 PLUS v1.6a System Operation Backing up the Database 85 ---------------------------------------------------------------------------------- 05/12/99 11:52 2553 1235 Add Employee 13052 05/12/99 12:24 110 1235 Add Employee 13053 05/12/99 12:47 0 1235 Made Lockout Card 13054 05/12/99 12:55 122 1230 Checked in Guest 13053 05/12/99 13:02 157 1230 Checked in Guest 13053 05/12/99 12:25 135 1230 Checked in Guest 13053 05/12/99 12:33 188 1230 Checked in Guest 13053 05/12/99 12:40 127 1230 Checked in Guest 13053 05/12/99 13:58 0 1235 Made Lockout Card 13055 05/12/99 14:02 2553 1235 Changed Employee 13056 05/12/99 14:35 2589 1235 Changed Employee 13057 05/12/99 14:44 2589 1235 Add Employee 13058 05/12/99 15:52 0 1235 Made Backup Card 13059 4.2 Backing up the Database The backup command allows you to maintain a backup of the system data. During normal operation of the 2100 PLUS, every time that any command is completed, the System Controller automatically copies the revised data to the memory card. If the SC were to fail, you would be able to remove the memory card, insert it into a new SC, select the restore command and have a copy of the database exactly as it was prior to system failure. You should also regularly perform a manual backup of the data files to a backup memory card so that you have an extra copy of the database in the event of an emergency. Each 2100 PLUS system is delivered with a spare memory card for this purpose. Only personnel with master passwords can perform system backups. To backup system data to the memory card: 1. Use a master password to enter the program. 2. Press 5 to select Backup Database from main menu options. 3. When the system is ready, you will be prompted to ‘Remove Database card’. Press the release button on the side of the system controller to release the card; then pull the card out of the slot. 4. You will now be prompted to ‘Insert Backup Card’. Gently insert this card into the slot. System Operation VingCard 2100 PLUS v1.6a Restoring a Database Backup 86 Note: The backup card must be DOS formatted – as delivered by Vingcard. Before backup, the card can either be empty or contain an old copy of the database (which will then be overwritten). 5. The system now writes the data to the backup card. When it is completed you will be prompted to ‘Remove Backup Card’. Remove the card. 6. You will now be prompted to ‘Insert Database Card’. Insert the original card back into the slot. 7. Press Enter when prompted. 8. You may now log back into the system. 9. Store the backup card in a safe place. 4.3 Restoring a Database Backup Caution: The restore command overwrites data in the system controller with data from a memory card. The data on a backup card can be transferred to the system controller in the event that the unit is replaced or repaired. If the backup is a recent one, the complete database can be transferred without much effect on the system’s ability to verify cards. To restore the system data from the memory card: 1. Use a master password to enter the program. 2. Press 4 to select Restore Database from main menu options. 3. When the system is ready, you will be prompted to ‘Remove Database card’. Press the release button on the side of the system controller to release the card; then pull the card out of the slot. 4. You will now be prompted to ‘Insert Backup Card’. Insert a backup card containing a valid, backed up copy of the database. 5. The system now reads the data from the backup card. When it is completed you will be prompted to ‘Remove Backup Card’. Remove the card. 6. You will now be prompted to ‘Insert Database Card’. Insert VingCard 2100 PLUS v1.6a System Operation Converting Old Versions of the Database 87 the original card back into the slot. 7. The system now writes the data to the system memory card Press Enter when prompted. 8. You may now log back into the system. 4.4 Converting Old Versions of the Database The 2100 PLUS system can automatically convert all older versions of 2100 and 2100 PLUS databases. This allows existing 2100 and 2100 PLUS installations to be efficiently upgraded to the new system. To convert an old 2100 or 2100 PLUS database: 1. Insert the memory card containing the old database into the SC. If you have more than one SC, use the one that you wish to become the Server. 2. The system now reads the data from the old card and converts it to the new format. When it is completed you will be prompted to ‘Insert a new, formatted memory card to store updated database’. Remove the old card and then gently insert the new card into the slot. Note: The new card must be DOS formatted – as delivered by Vingcard. 3. Press Enter. 4. The system now writes the new format database to the memory card. When it is ready, a confirmation message is displayed. 5. Press Enter. 6. You may now log into the system. System Operation VingCard 2100 PLUS v1.6a Setting Date and Time 88 4.5 Setting Date and Time Because the VC2100 PLUS is a time-based system, it is extremely important to maintain synchronism between the System Controller and the locks. Only persons with master passwords have access to the set time command. If you have two system controllers in use, the client SC synchronizes its time and date with the server SC upon boot-up and each time someone logs in, so the two SCs are always sychronized. Note: When you set the time or change it, always use the server SC. After date and/or time is changed, you must log out of the client SC and back in to synchronize it with the server. To set date and/or time: 1. Type a master password and press Enter. 2. Press 5 to select Set Date and Time from the main menu. 3. Press Enter to accept the data displayed in each field. Use arrow keys to change a field: • Year - If the displayed year is incorrect, press the up or down arrows to display the correct year. When the year is correct, press Enter. (The month field appears.) • Month - Display the correct month by pressing the up/down arrows. When the correct month is displayed, press Enter. (The day field appears.) • Day - Use up and down arrows to select the day. Then press Enter. (The hour field appears beneath the label, time.) • Hour - Use the arrow keys to select the hour. Then press Enter. (The minute field appears beneath the hour.) • Minute - Use arrow keys to select the minute. Then press Enter. • Second - Set the second, then press Enter. 4. Press Enter, when the Completed message appears, to return to the main menu 5. Press Escape to revert to the password display. VingCard 2100 PLUS v1.6a System Operation Communicating with Locks 89 Note: At the beginning of each new year the System Controller computes the start and stop dates for daylight saving time. The first time a master password is used in a new year, the system controller displays a message showing the computed dates. To accept the dates press Enter three times. To change a date, move to the field that you want to change and use the arrow keys to display the correct start or stop date. Press Clear when the cursor is on the start date if you do not observe Daylight Saving Time. 4.6 Communicating with Locks The system controller plays a dual role in the VC2100 PLUS system. It is the computer that controls system operations. It is also a locklink, a device used to program doors and to retrieve a lock’s event record. When attached to the encoder base, the system controller is the system’s central processing unit. When a user enters Locklink mode, removes the SC from the encoder base and attaches a contact card, the SC becomes a locklink. Any SC can be used as a locklink, but wherever possible a client SC should be used, leaving the server free to continue issuing keys etc. The locklink is used to: • Transfer program information to a lock • Interrogate a lock, obtaining a list of the lock’s most recent events • View Lock Events - display the lock events, one at a time, on the System Controller • Unlock a door - the system controller can be used to unlock a door if a lock’s control module fails to operate • Set lock time - set the lock time equal to the locklink To enter Locklink mode: 1. Type an MOD or master password. If you typed an MOD password, press Escape three times to exit to the Main Menu. 2. Press 3 to select Locklink. 3. Press 1 to enter the locklink mode or 0 to go back to the Main Menu. 4. You will be prompted to disconnect the System unit. Disconnect the SC and press Enter. System Operation VingCard 2100 PLUS v1.6a Communicating with Locks 90 LOCKLINK MENU 1 Program Lock 2 Read Lock Events 3 View Lock events 4 Unlock Door 5 Set Lock Time 6 Set Contact Card 7 Exit LockLink Mode 5. Press 6 to select Set Contact Card and check that the Contact Card setting is correct for the type of locks you will be using. There are 2 settings, ‘Classic’ and ‘Presidio / Da Vinci’. SET CONTACT CARD Type : Classic Select the appropriate type using the arrow keys than press Enter. Note that you can also set contact card type by selecting ‘7’ (System) the ‘5’ from the 2100 Main Menu. The value entered from the System Menu is the ‘default’ setting and should be set to match all / the majority of your locks. If you change the value from within the Locklink menu, then when you exit Locklink mode, the default setting is re-applied. 6. Now Select the desired option from the Locklink menu. See sections 4.6.1 through 4.6.4. To exit the locklink mode, see 4.6.5. 4.6.1 Programming Locks Program a lock: • at startup • to institute software upgrades • to change lock time if the event report shows a time discrepancy • to change a lock’s room number • if the lock went into Low Battery Safety Mode (replace batteries first) To program a lock: VingCard 2100 PLUS v1.6a System Operation Communicating with Locks 91 1. Disconnect the system controller from the encoder base and connect the appropriate contact card. LOCKLINK MENU 1 Program Lock 2 Read Lock Events 3 View Lock events 4 Unlock Door 5 Set Lock Time 6 Set Contact Card 7 Exit Locklink Mode 2. Press 1 to select Program Lock. 3. Type the room number for the lock you want to program and press Enter. 4. Insert the contact card into the lock. 5. Remove the card when the system controller instructs you to do so. 6. Re-insert the card at the controller’s instruction. (follow the controller’s instructions for removing and inserting the card.) 7. Remove the card and press Enter when the controller displays the message, COMPLETED. Press ENTER to Continue. Then exit the locklink mode, see 4.6.5. System Operation VingCard 2100 PLUS v1.6a Communicating with Locks 92 4.6.2 Reading Lock Events The lock’s event record can be retrieved from the lock and transferred to the system controller using the contact card. After events have been read, the following details of each event can be viewed on the display or printed. • Event number- a sequential event number. Event 1 is the oldest event • Event type: Opened/closed for valid card, EMK, Locklink operation, etc. • Event time • User group of the card used to unlock the door • User ID (the number that you assigned to the employee) • Deadbolt overridden • Used once (only once within a 5 minute interval) or repeated • Card issue area number • A lock was reprogrammed to reset Low Battery Safety Mode To transfer a lock’s event record to the system controller: 1. Disconnect the system controller from the encoder, connect a contact card and enter the locklink mode. 2. Press 2 to select Read Lock Events, from the Locklink menu. 3. Insert the contact card into the lock. 4. Remove the card when the system controller displays the message that the process is completed and press Enter. The System Controller will go to the Locklink menu. Return the controller to the encoder base and exit the locklink mode in order to print the report. VingCard 2100 PLUS v1.6a System Operation Communicating with Locks 93 4.6.3 Viewing an Event Record The system controller displays one event at a time for the last lock that was interrogated by the locklink. To view the events: 1. Select View Lock Events from the Locklink menu. VIEW LOCK EVENTS Room ID: 101 Mode B Time: 11-03-99 13:24 1 of 95 Locklink Operation 11/03/99 08:25 User Group: Name: Operation OK Info: Write Override: Repeated: Program Issue Area: 2. Press the up arrow to view the next event. Press Escape to exit. Locklink was used to program a door. VIEW LOCK EVENTS Room ID: 101 Mode B Time: 11-03-99 13:24 2of 95 Open/closed, valid card 11/03/99 08:33 User Group: Guest User ID: 1111 Info: DB not overridden Override: Repeated: Used Once Issue Area: 1 3. Press the up arrow to view the previous event. Press down arrow to return to the first event (the most recent lock event). Press Escape to exit. Guest entered room at 8:33 AM. VIEW LOCK EVENTS Room ID: 101 Mode B Time: 11-03-99 13:24 3 of 95 Open/closed, valid card 11/03/99 08:47 User Group: Section 1 User ID: 1012 Info: DB not overridden Override: Repeated: Used Once Issue Area: 1 4. Press the down arrow to view the previous event. Press up arrow to return to the second event. Press Escape to exit. A housekeeper entered the room at 8:47 AM. System Operation VingCard 2100 PLUS v1.6a Communicating with Locks 94 4.6.4 Unlocking a Door The system controller can be used to unlock a door, if the door does not respond to cards. Using the contact card (with connections for a battery pack), the door can be unlocked even if batteries have been drained or connection between the lock’s batteries and the control module has been severed. To unlock a door using the system controller: LOCKLINK MENU 1 Program Lock 2 Read Lock Events 3 View Lock events 4 Unlock Door 5 Set Lock Time 6 Set Contact Card 7 Exit Locklink Mode 1. Press 5 to select Unlock Door. 2. Type the room number and press Enter. 3. Insert the contact card into the door and press Enter again. Use a battery powered contact card when cards don’t operate the lock, and the lock never emits either audible or visual signals. 4. Wait until the door unlocks (green signal) and the system controller displays the message: COMPLETED ! Press ENTER to Continue Then press Enter. The system controller returns to step 2. Repeat steps 2 through 4 to unlock another door. Press Escape to exit to the Locklink menu. Return the controller to the encoder base and exit the locklink mode when done. VingCard 2100 PLUS v1.6a System Operation Communicating with Locks 95 4.6.5 Setting Lock Time The system controller can be used to set the time in the lock only. The time set in the lock is the Locklink time. To set the Locklink time in the lock: 1. Disconnect the system controller from the encoder, connect a contact card and enter the locklink mode. 2. Press 6 to select Set Lock Time, from the Locklink menu. 3. Insert the contact card into the lock. 4. Remove the card when the system controller displays the message that the process is completed and press Enter. The System Controller will go the Locklink menu. Return the controller to the encoder base and exit the locklink mode when done. Note: It is strongly advised that the Set Lock Time is performed once a year for all the locks in the property. In this way you will increase the accuracy of the system. 4.6.6 Exiting Locklink Mode To have access to the rest of the system, you have to reconnect the system controller and exit the locklink mode. To exit locklink mode: 1. Reconnect the SC to the encoder base. 2. In the Locklink menu, press 6 to select Exit Locklink mode. 3. Press 1 to exit to the password screen and press 0 to go back to the Locklink menu. VingCard 2100 PLUS v1.6a 95 System Controller Booting the System Controller (First Time) 5. System Controller Before turning the system on for the first time, make sure that each system controller has batteries in it or that it is connected to the external power. If you are using both a server and a client unit, check the cable between them. 5.1 Booting the System Controller (First Time) When you press the power button and turn the system on for the first time, the system controller can display one of two windows. 2100 PLUS CONDO \ POS 2100 PLUS NO DATABASE Type 2100 and press ENTER. Use 2100 password until you have set up the system and added one master employee. Then remove employee 2100. Note that the CONDO/POS line will depend on the detail of the system installed. The line may be blank. If you see this window at the server SC, the memory card is not installed. Insert the card until the button on the right side of the unit pops out. Then RESET the SC (see 5.2.3). The screen at left should appear. If you see this window at the client SC, check the network cable to the server. When you think the cable is OK, try and log in. If this does not work, RESET the client SC. If the system still does not work, check and optionally RESET the server SC too (if the card is out, for example). VingCard 2100 PLUS v1.6a 96 System Controller Power Switch Functions 5.2 Power Switch Functions The function of the power switch depends on the state of the system controller and the length of time that the switch is held down. The following operations are performed by the power switch: Power ON RESET the system controller SUSPEND operation Power OFF RESUME operation (Return from suspend) System Controller is Press Power button for Result OFF 1 Second Turns unit ON SUSPENDED 1 Second RESUMES operation ON 1 Second SUSPENDS operation ON 3 Seconds RESETS unit 11 ON more than 3 seconds Turns unit OFF 5.2.1 SUSPEND Suspend is a power conservation mode. When the system controller enters this state, the display is blank. The VC2100 PLUS program is still running and remains at the last menu you used. The system controller suspends automatically when it is operating from batteries and a time-out limit (three minutes) is exceeded. The controller will not go into the suspend mode automatically if it is connected to the power supply. You can place the system controller in the suspend mode by pressing and immediately releasing the power button. The system controller clears the screen and displays the message “SUSPENDING.” The screen blanks, but the system controller is still ON. There is no other indication that the 11 After a reset, you do not have to remove the card before you start the system again. VingCard 2100 PLUS v1.6a 97 System Controller Power Switch Functions controller is in the suspend mode. The unit appears to be off. When the system is suspended, no entries at the keypad are accepted. If you are in doubt about whether the system controller is in the suspend mode or turned off, momentarily press the POWER button. If the unit was suspended, the VC2100 PLUS system will continue just as you had left it. If the unit was OFF, the system controller will reboot. 5.2.2 RESUME (exiting the suspend mode) While the system controller is in SUSPEND mode, pressing the Power button will restore the VC2100 PLUS program to the point at which it was suspended. The screen will display “RESUMING - PLEASE WAIT” for about three seconds. Then the system controller will display a VC2100 PLUS menu exactly as it was prior to suspending operation. (Serial port functions do not operate during the suspend mode.) 5.2.3 RESET While the unit is ON, pressing the Power switch for three seconds will force a system reset (warm boot). Press and hold the power switch until the suspend message illustrated at left disappears. Then release the power button. The system has a real time clock, so you do not lose time and date when you turn the system off. Warning: If you continue to hold the power button after the screen disappears, the system controller will power off completely. 5.2.4 Power off Pressing power switch for an extended time (past the RESET warning) will power the unit off entirely. The system has a real time clock, so when you turn the system controller back on, there is no need to set the time and date again. VingCard 2100 PLUS v1.6a 98 System Controller Indicators and Messages 5.2.5 Cold Booting When you press the power button and turn the system on, the system controller can display one of two windows. 2100 PLUS CONDO \ POS 2100 PLUS NO DATABASE Type your password and press ENTER. If you see this window at the server SC, the memory card is not installed. Insert the card until the button on the right side of the unit pops out. Then RESET the SC (see 5.2.3). The screen at left should appear. If you see this window at the client SC, check the network cable to the server. When you think the cable is OK, try and log in. If this does not work, RESET the client SC. If the system still does not work, check and optionally RESET the server SC too (if the card is out, for example). 5.3 Indicators and Messages Two visual indicators show the state of the unit’s power supplies. The unit emits a single audible tone following the execution of various commands. When you hear a tone, note the verbal warning written on the system controller’s screen. Power/Resume Low Battery Indicator Charge Indicator Five rapid beeps indicate a time-out after a swipe card command VingCard 2100 PLUS v1.6a 99 System Controller is sent to the encoder base. If you swiped a card, check the screen to see if it displays the time-out message. If it does, check the cable to the encoder base for proper connections. 5.3.1 Low Bat When the batteries need to be changed, the LOW BAT indicator flashes at a rate of once per second. When the batteries have discharged to a point where they cannot sustain continued operation, the indicator remains on continuously. Turn the unit off immediately and change the batteries. To change the batteries: 1. Log off. 2. Turn the SC off (or connect external power direct to the SC) 3. Replace the batteries. 4. Reboot the SC (or remove external power). 5. Log back on the client SC, if necessary. Note: Whenever you power off the server SC, make sure that you have logged off the client SC first. The following chart summarizes the system controller’s indicators: Indicator Name Indication Meaning Charge (VISUAL) On steadily The unit is operating from external power supply. LOW BAT (VISUAL) Flashing (1/second) Batteries need to be changed. On steadily Batteries are discharged. Turn off the unit and replace the batteries. AUDIBLE SIGNAL 5 rapid beeps Encoder time-out. 5.4 Power Supply The system controller is powered by the encoder base, which is connected to a power supply. The power supply can be disconnected from the encoder base and connected directly to the power input on the system controller when the controller is not attached to the encoder base. However, the system VingCard 2100 PLUS v1.6a 100 System Controller Batteries controller also can operate using its internal batteries when it is not connected to the power source and it is being used as a locklink. At all other times leave the system controller connected to the encoder base or the power supply provided with it. 5.5 Batteries The system controller uses standard AAA size alkaline batteries which can be bought from any supermarket (e.g. Eveready Energizer, Duracell Alkaline or Ultra, Rayovac Maximum). Zinc-Carbon batteries are not recommended. When external power is applied to the SC (through the power jack or the encoder base), the SC uses it instead of the batteries, thereby extending the battery life as much as possible. The system controller has no recharging capabilities and the power system is completely safe: since there is no charge path to the batteries, battery power cannot leak out and external power cannot reach, and damage, the batteries. VingCard 2100 PLUS v1.6a 101 System Controller Memory Cards 5.6 Memory Cards Memory cards store the system data. RAM (random access memory) cards are powered by batteries. Some RAM cards have an arrow on top of the card, pointing in the direction of card insertion. A write protect switch is at the end of the card which is not inserted into the drive. The write protect switch must be set in the unprotected mode for use in the system controller. The system controller writes to the card after each transaction. A RAMcard has a two-year (approximate) battery life if not installed in the system controller. When the RAM card is inserted, it uses the system controller’s power supply. If a RAM card’s battery is low, all information on the card will be lost. The system controller will not be able to read from or write to the card. When the system is booted, or following any transaction, the system controller will display the message, Card Battery Low, after the charge has dropped below an acceptable level. A memory card with battery will have to be inserted into the drive or the battery will have to be replaced before the system will be able to read and write to the card. Every system transaction is written to memory and also to the memory (RAM) card. Since the database on the card is constantly updated, frequent backups are not necessary. However, it is still desirable to perform a manual backup of data at least once daily on a different card than the one which permanently resides in the drive. The memory card must be present in order to boot the system. 5.7 Eject Button The eject button pops out when a memory card is inserted. Press the button to eject a card. VingCard 2100 PLUS v1.6a 102 System Controller Connections 5.8 Connections System Controller After locks have been programmed, the system controller should be returned to its cradle in the encoder base. Unplug the contact card and replace it with the modular RJ-11 in the encoder base. Connect the RJ-11 Jack here Connect the Mini DINconnector here Connect power supply here when the SCmust operate stand-alone (no power fromencoder base) for extended periods Two connections are required to fit the controller into the encoder base. They are both located in the base of the SC. The RJ-11 jack connects the SC to the encoder base and the Mini DIN connector makes the network connection. If the system controller is not plugged into the encoder base, connect power directly to it using the round power port at the base of the unit. Normally, however, the power supply will remain connected to the encoder. The SC will only be removed to program doors. Encoder Base Three communication ports are located on the back of the encoder base. The nine-pin port is for serial communication with a property management system (PMS). The 25 pin port is for parallel printer communication. The RJ45 modular jack is for the network connection. When you return the system controller to the encoder base, connect the power supply to the base before plugging in the RJ- 11 jack. If you apply power to the base when the system controller is already connected, the unit will poll for PMS on power up. Polling stops automatically after one minute, but you can abort polling at any time by pressing the Escape key. VingCard 2100 PLUS v1.6a 103 System Controller Troubleshooting 5.9 Troubleshooting This section details what to do in the event of problems with a system controller. 5.9.1 Server SC If you experience operational problems at the server SC, carry out the following steps, stopping when the problem is cleared. 1. Check the memory card is correctly inserted. 2. Check the PMS/printer connections (if the problem concerns PMS or printing). 3. RESET the server SC. 5.9.2 Client SC If you experience operational problems at the client SC, carry out the following steps, stopping when the problem is cleared. 1. Check network cable connection to the server SC. 2. Check the PMS/printer connections (if the problem concerns PMS or printing) 3. RESET the client SC. 4. Check the memory card is correctly inserted at the server SC. 5. RESET the server SC. VingCard 2100 PLUS v1.6a 104 System Controller Troubleshooting VingCard 2100 PLUS v1.6a Lockset Electronic Controls 105 6. Lockset This Chapter describes the 2100 Classic Lockset. The 2100 System can also be used with Presidio or Da Vinci Locks. Please refer to separate Lock documentation for details of these lock types. The 2100 Classic lock consists of five sub-assemblies: lockcase inside escutcheon outside escutcheon cylinder (optional) electronic control modules A door locks automatically when it closes and the latch bolt extends into the strike. The latchbolt is always extended unless a handle is held down to retract it. A door can be unlocked by insertion and retraction of a valid keycard. The reader module sends the card’s code to the control module (CM). The CM sends an unlocking pulse to the lock motor. Then the door can be opened by depressing the outside handle. At the end of the unlock period, 13 the CM sends a locking pulse to the lock motor. Standard VC2100 Lockset 13 Unlock time is written on the card. Only two durations are available when a guest checks in. The front desk agent either assigns a Guest or HC user group to determine how long the door remains unlocked. VingCard 2100 PLUS v1.6a Lockset Electronic Controls 106 Once inside the room, the guest can extend the deadbolt for added security and privacy. Rotate the top of the thumb turn approximately 45 degrees toward the door’s hinges to extend the deadbolt. To retract the deadbolt and exit, depress the handle. The inside handle retracts both the deadbolt and the latch bolt. Retract the deadbolt without opening the door by returning the thumb turn to the vertical position. The VC2100 system can be configured to allow some cards to “override” the deadbolt. When a card has deadbolt override (DBO) assigned to it, both the deadbolt and latch bolt will be retracted when the handle is depressed after the card is used. If no deadbolt override is assigned and the deadbolt is extended, the indicator on the outside escutcheon flashes yellow when the card is inserted. A metal EMK key, which operates the cylinder 14 overrides the deadbolt. If the deadbolt is thrown, turn the key 360 degrees to retract the deadbolt, then turn an additional 120 degrees to retract the latch. (If the deadbolt isn’t thrown, it is only necessary to turn the key 120 degrees to retract the latch.) Only a metal key can extend a deadbolt from outside a room. When the door is deadbolted, you can open the door from the outside with the emergency key (EMK) or a keycard with override capability. A new guest card automatically locks out the keycard of the previous guest. When the card is issued, the system writes the present time onto the card. Guests who share a room are checked in by assigning the same start time to their cards. Up to five guests can share a room. A card with a later start time locks out or overrides an earlier card. A green/red/yellow LED communicates the lock’s status to the user according to the following table: Function Appropriate user response LED low battery warning Replace battery pack 3 yellow flashes low battery safety mode Replace battery pack and reprogram door. 3 red flashes when keycard is inserted guest privacy Deadbolt thrown. Issue DBO card yellow access granted Depress handle and open door green 14 Cylinders are not available with 2100s/50 locksets. VingCard 2100 PLUS v1.6a Lockset Electronic Controls 107 lock-out Guest or employee is locked out 1 green flash undo lock-out Guest or employee access is restored 3 green flashes misread/wrong card read out 1. Reinsert card. 2. Reissue card. red lock communication OK green locklink error Try locklink operation again red programming card accepted Lock will now accept valid keycard green VingCard 2100 PLUS v1.6a Lockset Electronic Controls 108 6.1 Electronic Controls Electronic components read and process the magnetic information on a card and control the lockset’s mechanical operation. Standard ANSI and Euro locksets consist of four electronic modules: the control module, on the inside escutcheon; the reader module, on the outside escutcheon; the battery pack; and the lock motor assembly. The VC2100s/50 conversion kit combines the reader and control modules in one lock control unit (LCU). All conversion electronic components are on the outside escutcheon. Only the outside escutcheon must be replaced when a 1050 lockset is upgraded to a 2100 system. 6.1.1 The Control Module (CM) and the Reader Module (RM) The control module is a micro-computer attached to the inside escutcheon. After being programmed by the system controller, a control module sends an unlock command to the door in response to correctly coded keycards inserted in the reader module (RM). A control module can be reprogrammed at any time. The RMis an insert type magnetic reader on the outside escutcheon. The cable from the RM is connected to a cable from the CM. VingCard 2100 PLUS v1.6a Lockset Electronic Controls 109 RM Technical Data: Read speed 100 - 1000 mm/s Magnetic head life time: 300000 operations Head to card force: 1 N Operating temperature: 0 - 40°C Humidity: non condensing Storage temperature: -20 - 40°C 15 CM/RM Environmental Data: CM Operating Temperature Inside room temperature ranges: Outside room temperature ranges: Maximum differential (outside temperature to inside: LOCK CASE CONNECTOR I2C-CONNECTOR BATTERY CONNECTOR 6.1.2 LCU The lock control unit is included as a component on the outside escutcheon in the 2100s/50 conversion kit. Incorporating both reader and controller in one device, the LCU is also used as the reader/controller for remote readers and extended access controllers. Technical data: Read speed 100 - 1000 mm/s Magnetic head life time: 300,000 operations Head to card force: 1 N Operating temperature: 0 - 40°C Humidity: non condensing Storage temperature: -20 - 40°C 16 15 at temperatures above 20°C disconnect the battery for storage. 16 At temperatures above 20°C, disconnect both internal and external battery for storage. Otherwise battery life could be reduced. VingCard 2100 PLUS v1.6a Lockset Electronic Controls 110 6.1.3 Lock Motor Assembly The lock motor disengages the locking mechanism when an unlocking pulse is received from the controlling device (an RM or an LCU). When the locking mechanism disengages the locking hub in the lockcase, the operator can depress the outside handle to obtain access to the room. After the end of the unlock period, the lockmotor engages the locking mechanism again, preventing rotation of the outside handle. The lock motor assembly includes the deadbolt sensor. This switch detects the position of the deadbolt. The control module senses the deadbolt’s position via this switch. If the deadbolt is extended, the control module will only send an unlocking pulse if the reader detects deadbolt override capability on the card. A cylinder switch is part of the lock motor assembly. The cylinder switch detects use of a metal key to unlock a door. Use of the key is recorded as an event for the event report. Since VC2100s/50 locksets do not have cylinders, their lockmotor assemblies do no have cylinder switches. The lockmotor assembly is housed in the mortise lockcase. In the VC2100s/50 conversion kit, the lockmotor assembly is enclosed in the escutcheon lockcase. (See parts list). 6.1.4 Battery Pack All electronic components in the lockset receive power from a nine-volt battery pack (six, 1.5 volt, alkaline, AA cells). The battery cartridge permits simple and rapid replacement of the batteries. The battery pack of a standard VC2100 lockset can be replaced by removing the black cover on the inside escutcheon. The inside and outside escutcheons must VingCard 2100 PLUS v1.6a Lockset Electronic Controls 111 be removed to replace batteries of the VC2100s/50 lockset. When the supply voltage falls below an acceptable level, the reader displays a visual warning (three yellow flashes) if an employee card is inserted. The first time the lock signals this warning, the battery pack has a remaining life of approximately three months before it will no longer operate the lock. The Low Battery Safety Mode feature will display 3 red flashes when the battery is critically low and a keycard is inserted in the lock. This feature prevents a lock from inadvertantly remaining unlocked in situations where the door is opened and the battery is too weak to relock the door. NOTE: Once the door has entered Low Battery Safety Mode, it will need to be reprogrammed after the batteries are replaced. VingCard 2100 PLUS v1.6a Lockset Mechanical Components 112 6.2 Mechanical Components 6.2.1 Lockcase The lockcase houses the latch, deadbolt, and the lock motor. The latch bolt retracts any time an inside handle is depressed and can be retracted by depression of the outdoor handle when power from the control module to the motor disengages the locking mechanism. A panic release feature automatically retracts the deadbolt when the inside handle is depressed. The cylinder can be used to extend or retract the deadbolt and the latch. Two types of lockcases are available: ANSI standard and EURO standard. The ANSI standard lockcase is shown at left in the following diagram. The EURO is at right. These standard locksets include the lockmotor assembly. VC2100s/50 locksets use the VC1050 model lockcase that is already in the door. All electronic components, including the lockmotor assembly, are housed in the outside escutcheon. VingCard 2100 PLUS v1.6a Lockset Mechanical Components 113 6.2.2 Cylinder The optional 17 mechanical cylinder is operated by a metal key. The emergency key (EMK) overrides the deadbolt at any door in the hotel. Only the emergency key can be used to extend a deadbolt from outside the room. The cylinder is recodable. If a property’s metal emergency key should be lost or otherwise compromised, the cylinder can be recoded up to two times for a new emergency key without requiring replacement. 6.2.3 Escutcheons VC2100 Lockset The inside escutcheon and door handle assembly includes a covered battery pack 18 , inside handle with handle retainer unit 19 , the control module, and the deadbolt thumb turn, which allows the guest to lock (or unlock) the deadbolt for additional safety or privacy when the room is occupied. The outside escutcheon includes the reader module and the outside handle. Cylinder Outside escutcheon Battery Cover Thumb Turn Inside Escutcheon VC2100 Lockset 17 VC2100s/50 lockset cannot have a cylinder. 18 Battery pack is on the outside escutcheon of the VC2100s/50 lockset. 19 ANSI lockcase only VingCard 2100 PLUS v1.6a Lockset Mechanical Components 114 VC2100s/50 The inside escutcheon and door handle assembly consists of the inside handle with handle retainer unit 20 , and the deadbolt thumb turn, which allows the guest to lock (or unlock) the deadbolt for additional safety or privacy when the room is occupied. The inside escutcheon must be removed for conversion of a VC1050, but it will be re- installed. Outside escutcheon Code cover Thumb Turn Inside Escutcheon VC2100s/50 Only the outside escutcheon (and indicator spindle) is replaced during an upgrade from a VC1050 to a VC2100/s50 lock. The outside escutcheon includes the LCU, outside handle, battery pack and the 1050 conversion lockcase. 20 The inside escutcheon is not included in the installation package (as a rule). Use the inside escutcheon which you removed. VingCard 2100 PLUS v1.5 115 The Lockset Installation 6.3 Installation The following instructions are for installation of VC2100 locksets. For instructions to convert locksets from VC1050 to VC2100s/50, see the separate publication: VingCard 1050 to Mag Stripe Lock Conversion. Prior to lock installation, doors must be milled and drilled according to lock installation template. Note: When installing, align all parts properly so that they can move freely. The lock will function without abnormal wear or maintenance if it is properly installed. The cylinder, RM, and CM must never be disassembled! These components consist of many spring loaded parts and can only be assembled with special tools. VingCard 2100 PLUS v1.5 Installation Lockset 116 To assemble a lockset on a properly prepared door: 1. Fit the lockcase into the door edge by inserting the upper end and then lower end (take care to avoid damage to cables). Install the lockcase with the deadbolt retracted. 2. Fasten the lockcase screws. Note: If the lockcase does not adjust to the door bevel: The front plate is adjustable for beveled doors (ANSI lockcases only). Loosen the bevel screws located on the top and bottom of the lockcase, just behind the front plate. Insert the lockcase into the cut out as instructed in step 1 and fasten the lockcase screws. Then adjust the lockcase from the cylinder and RM cut outs until it is squarely centered in the cutout (completely parallel to the door). Remove the lockcase, tighten the bevel screws without moving the front plate, then reinstall the lockcase. 3. Prepare outer escutcheon (cylinder side) by screwing on the handle spindle. Tighten it down until it stops, then loosen it 3/4 of a full turn. (Make sure it is squared. It must match the square hole in the lockcase.) Insert the spindles through the door and lockcase. Make sure that the spindles fit correctly in their positions in the lockcase. As you slide the escutcheon into place, the two bottom stand-offs should slide easily into the screw holes. The two top standoffs should fit into the cutout for the reader module. VingCard 2100 PLUS v1.5 117 The Lockset Installation 4. Connect the lockcase cable and the card reader cable to their respective connectors in the control module. Then slide the inside escutcheon onto the spindles, while holding the handle horizontally and making sure that the thumb turn is vertical (with deadbolt retracted). Note: When batteries are connected to the RM, the lock will sound two sets of three beeps. These beeps indicate that the connection is good and that a lock program has been loaded into the CM. You may hear only one set of three beeps from the RM, indicating that the CM does not have a program loaded into it yet. Either signal is acceptable. 5. Fasten inside and outside escutcheons with the four escutcheon mounting screws. Wait until you have installed the cylinder and checked operation of the lockset before you tighten down these screws. 6. (Projects with cylinders) Insert a turning key into the cylinder and turn the cylinder clockwise until flush with the outside escutcheon. A turning key is a shortened key included in the installation package. Make sure the keyway is in the correct position by checking the cam on the back of the cylinder. In order to fit into the lockcase, the cam must not extend outside the circumference of the cylinder. VingCard 2100 PLUS v1.5 Installation Lockset 118 7. (Projects with cylinders) Secure the cylinder with set screw. (The set screw is accessible through the front plate.) When tightened, the set screw should fit snugly into a groove on the side of the cylinder. The keyway will be vertical. A special tool is required to install a headless set screw. See the instructions accompanying the set screw tool for installation instructions. 8. Test operation of the lockset. Extend and retract the deadbolt to detect binding. Use a metal key to retract the latch (if applicable). Visually inspect the lock and make sure the latch extends completely. Make sure the auxiliary bolt works by holding it in with your thumb then trying to depress the latch bolt. You should not be able to depress the latch with the auxiliary latch retracted. If binding is detected, loosen escutcheon screws and try again. Then adjust alignment of the escutcheons as necessary to make the lock work freely after all screws have been tightened. 9. Tighten the four escutcheon mounting screws. The escutcheons self-align. 10.Fasten the battery lid on inside escutcheon using the hexagonal screwdriver turning clockwise. 11.(Projects with cylinders) Before closing the door, use the emergency key to make sure that it operates both the latch and the deadbolt. 12.After installing the strike, make sure all components are properly aligned. Close the door and check operation from inside the room. 6.3.1 Programming the Lock The control module will not work until it has been programmed by the system controller. See chapter 4. VingCard 2100 PLUS v1.6a 119 Controls Remote Controller 7. Controls Three devices can be used with the VC2100 system to control equipment that is not manufactured by VingCard Systems. Remote Controller (6866) Extended Access Controller (6870) Room Controller 7.1 Remote Controller The remote reader controls locking equipment which must be installed when the VingCard mortise lockset cannot be used. A remote controller could be installed, for example, next to a glass door at a pool or lobby door which is set up as a global common door. Then connect the output through a switch or a timer so that the door remains open during the day while at night only guests have access to the hotel using their keycards. At a parking lot gate the remote controller could be programmed as a global common door and all guests would have access to the parking lot, during the time window on their cards. In addition to the features of a VingCard lockset, the remote controller has functions for: Tampering Strike powered via relay Egress switch Alarm triggering and ATL (Anti Tail Gating) via door switch The remote controller can be surface mounted, where the entire box is visible, or it can be recessed so that only 27 millimeters extend beyond the wall or panel where it is installed. Recessed installation requires a flange or trim. VingCard 2100 PLUS v1.6a 120 Controls Remote Controller The controller is not battery powered. Cables must be connected to the box from a 24 VAC/DC power source, and cable from any unit to be controlled by the unit must also be routed into the case. The controller is contained in a heavy, metal housing. You must remove the front (which includes the electronic controls) in order to install the housing. To remove the electronic control from the housing, insert a metal access key (included in the controller package) and turn the key in a counter-clockwise direction. The cover is fastened in place with a screw mechanism and the key allows you to turn the screw. Once the controller has been removed from the encasement, the housing can be surface mounted by fastening the installation plate to the wall and then attaching the remote controller’s housing to the installation plate. For recessed installation, use a remote controller with flange attached. To install the unit in a wall or panel you must cut a hole no less than 83 mm wide, 200 mm high. The cavity behind the wall or panel must provide clearance of 59 mm for the box depth and an additional space to route cables into the back of the unit. VingCard 2100 PLUS v1.6a 121 Controls Remote Controller 83 63 86 2 0 0 VingCard 2100 PLUS v1.6a 122 Controls Remote Controller Attach installation back plate to wall. Tamper After installing the metal housing, make connections before inserting the remote controller into the housing. Do not insert the controller at an angle (see above). Use the key provided with the unit to turn (clockwise) until the remote controller is locked in place in the installation box. When the remote controller is installed on the surface of a wall, a tamper switch is engaged. If the entire unit is removed from the wall or if the controller is removed from the housing, the tamper mode is activated. If you are installing the remote controller housing inside a wall, make sure you install it so that the activating bar remains depressed at all times. The remote controller can be powered by either AC or DC voltage. Select a voltage by positioning two jumpers. Jumpers are located on the controller’s main board, which is on the back of the cover (see below, left). VingCard 2100 PLUS v1.6a 123 Controls Remote Controller X4 J1 and J2 X4 Position 1 24 V Position 2 12 V jumper to LED jumper to LCU tamper switch cable to interface board in 6866 housing Use position 1, for input voltages of 10.8 VAC - 30 VAC or for 15 VDC to 40 VDC. Use position 2 for power supplies with an output of 1.8 VDC to 15 VDC. Do not use position 2 for AC input. Terminals for connection of input and output are located on the interface board, terminals 4 and 5 (above, right). If a DC power supply is used connect positive to position 4. Connect a VingCard heating unit for the remote reader to output at 11 and 12 for sub-freezing applications of the remote reader. Following are diagrams for remote controller connections: VingCard 2100 PLUS v1.6a 124 Controls Remote Controller VingCard 2100 PLUS v1.6a 125 Controls Remote Controller Two remote controllers can be connected to one load device for control of entrance and exit: VingCard 2100 PLUS v1.6a 126 Controls Remote Controller VingCard 2100 PLUS v1.6a 127 Controls Extended Access Controller 7.2 Extended Access Controller The extended access reader is designed for use in elevators. When extended access is enabled in system parameters, hotel agents will be able to activate extended access on any guest’s card. Managers will be able to assign extended access to each employee when they encode the employee’s card. The extended access controller reads the extended access bit. If the card has the correct facility code, a valid time window, and the extended access bit is valid, the controller activates a relay that can be configured either as normally open or normally closed. The extended access controller is not designed for exterior or surface mount applications. It is primarily for indoor applications. It is connected to the call button circuit in an elevator. Dimensions: 44 44 1 0 5 1 0 5 Front View 32.5 mm 32.5 mm Min 35 mm Min 35 mm 9 3 . 5 m m 9 3 . 5 m m M i n 8 5 m m M i n 8 5 m m Cutout Dimensions Side View 45 mm Min 25 mm In some cases the elevator manufacturer will supply a programmable logic controller (PLC) as an interface between the extended access controller and the elevator. VingCard 2100 PLUS v1.6a 128 Controls Extended Access Controller X3 X3 24 V Power Supply + - COMMON IN COMMON OUT OUT 1 Elevator electronics PLC Extended Access Control (MOC) Jumper position for normally closed relay Extended Access Reader as Elevator Control Use a 24 VDC power supply connected at terminals 17 (+) and 18 (-). The illustration above shows connections if a PLC is used. If a PLC is not used, be sure to provide a jumper between input voltage and one side of the output relay. NOTE: The PLC board is not purchased from VingCard. It must be purchased from another vendor. VingCard 2100 PLUS v1.6a 129 Controls Extended Access Controller Set relay output one for either normally open or normally closed output. Disregard the remaining 7 jumpers and output terminals. If no PLC is available and the strike or other device controlled by the extended access reader receives power from the same power supply that is used for the reader, connect a jumper from terminal 17 to terminal 2. Normally open: Relay contacts close when a valid keycard is used. Normally closed: Relay contacts open when a valid keycard is used. VingCard 2100 PLUS v1.6a 130 Controls Room Controller 7.3 Room Controller Use the room controller as an inexpensive energy management device. The room controller acts as a switch for (120-240 VAC) electrical circuits. A room controller could be installed in a wall in lieu of a light switch, for example. When a card is present, the lights and/or air conditioner work. When a card is not present, the lights and/or air conditioner don’t work. In (Mains) Out (Load - Lamp) 84 mm 1 5 5 38 VingCard 2100 PLUS v1.6a 131 Controls Room Controller L1 L2 L2 L1 C NC NO Neon Lamp Line Load VingCard 2100 PLUS v1.6a 132 Controls Room Controller VingCard 2100 PLUS v1.6a System Maintenance Cylinder 133 8. System Maintenance This Chapter focuses on the 2100 Classic Lockset. The 2100 System can also be used with Presidio or Da Vinci Locks. Please refer to separate Lock documentation for extra information regarding these lock types Use the information in this section to help maintain the security and efficiency of the VC2100 system. 8.1 Cylinder Cylinders are optional on 2100 and Da Vinci locksets. Presidio locks do not have cylinders. Cylinders cannot be used with 2100s/50 locksets. After installation is completed, a lock’s cylinder can be recoded up to two times. Recode all cylinders in the event that a metal EMK key is lost, stolen, or otherwise compromised. Recoding the cylinder locks out the lost key without requiring complete replacement of the cylinder. After two recodings, all cylinders must be replaced if a metal EMK key is lost. System keys are marked EMKn and RKn where n is 1, 2, or 3 and indicates the recode level. An EMK key is used for emergency access to all rooms. An RK key is used only to recode a cylinder. RK keys allow recoding of the cylinder from level 1 to level 2, and from level 2 to level 3. The markings of metal keys and the sequence in which they should be used are shown in the table below: Level: Marking: Function: LEVEL 0 (Construction) EC0 Emergency opening key RK1 Recoding key: To recode from construction level to level 1 LEVEL 1 EMK1 Emergency opening key RK1 Recoding key: To exit level 1 RK2 Recoding key: To enter level 2 LEVEL 2 EMK2 Emergency opening key RK2 Recoding key: To exit level 2 RK3 Recoding key: To enter level 3 LEVEL 3 EMK3 Emergency opening key VingCard 2100 PLUS v1.6a System Maintenance Cylinder 134 To recode a mechanical cylinder 1. Insert recoding key for the present level (e.g. RK1). 2. Turn recoding key for the present level to the right. Gently remove the key when it is at 30 degrees (1 o’clock). The cylinder is now ready for advancement to the next level. 3. With the keyway still at the 30 degree position, insert the recoding key for the next level (e.g. RK2). Turn the recoding key to the right as far as it will go. Then return it to vertical (0 degrees). 4. Pull out the key. The cylinder is now recoded so that the Emergency Opening Key (EMK) for the next level can be used, while the missing emergency key(s) has been locked out. Note: Follow the sequence described above and do not experiment with different keys. If a mistake is made, recode locks to the highest level then recode from level 3 to level 1 to start over. VingCard 2100 PLUS v1.6a System Maintenance Lockset Maintenance 135 8.2 Lockset Maintenance 8.2.1 Changing Batteries Battery packs with an output below 7.8 volts (measured without load) cannot operate the lock motor. The CM (VC2100) or LCU (VC2100s/50) checks the battery voltage when an employee’s card is used. The check is performed when the lock motor is activated. If the battery pack’s output is below the acceptable range, the control unit signals with three yellow flashes. The controller will still unlock the door as long as the battery voltage is high enough to operate the lock motor. To change batteries, first remove battery lid on inside escutcheon using the hexagonal battery cover tool. Turn counter-clockwise. Pull out the old battery-pack and insert a battery-pack with new batteries. Fasten the battery lid by using the hexagonal screwdriver. 8.2.2 Cleaning Escutcheons In order to preserve the appearance of the lockset, clean escutcheons using an alkaline cleaning fluid with a max. pH of 9 with no solvents or abrasives. Apply the cleaning solution using a damp cloth. Avoid spraying, especially directly at the card insertion slot. 8.2.3 Lubrication Use of lubricants containing solvents or graphite will void the warranty on the lockset. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 136 8.3 Troubleshooting If a lock does not work properly when a card is inserted, you must determine whether the malfunction is due to a card error or to a mechanical error. Many mechanical malfunctions can be detected by a visual inspection. If a lock cannot be operated when a card is inserted and the reader displays a green LED, or if the lockset is difficult to operate, check the following: Latch retraction Depress the latch with your thumb. If it does not depress easily, either the lockcase is in a bind or lockcase components are malfunctioning. Remove the lockcase from the door and depress the latch. If the latch depresses easily when the lockcase is removed from the door, reinstall the lockcase, carefully testing at each stage of assembly. After installation of a lock, check for full extension of the latch. If the latch does not extend completely, binding between the lockcase and the mortise pocket or other lockset parts may be interfering with operation. Handle return If the outside handle does not return to a horizontal position after the door has been operated, the handle return spring, which is located on the outside escutcheon, may be broken or disconnected. Remove the escutcheons to check the handle return spring. A sagging outside handle also can be caused by a sheared male handle spindle (VC2100). VC2100s/50 locksets have an auxiliary lockcase on the outside escutcheon. Binding in the auxiliary lockcase can cause failure of handle return. Remove the outside escutcheon from the door, insert a valid card and check handle rotation. If the outside handle is difficult to rotate or does not return to VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 137 horizontal even after the outside escutcheon is removed from the door, you may need to replace the spindle(s) or hubs in the auxiliary lockcase. If the inside handle sags, door alignment may be causing binding. Loosen escutcheon installation screws and depress the handle. If the handle returns freely with the escutcheon screws loosened, align the lockset so that the handle continues to return after the screws are tightened. The handle may sag because the hub spring, in the lockcase, is broken or weak. Lockset operation If it is difficult to depress the handles, loosen escutcheon screws and try again. If the lock is still difficult to operate, loosen lockcase screws. This procedure may help detect binding. Sometimes binding is caused by improperly located holes for escutcheon screws. Enlarging screw holes to reduce binding is not recommended. The escutcheon may not cover enlarged screw holes, and the enlarged holes could cause recurring alignment problems. In a VC2100s/50 lock, binding can be caused by the auxiliary lockcase. See the description above for handle return in the VC2100s/50. Thumb turn The thumb turn should extend and retract the deadbolt easily. Difficulty in turning usually results from poor strike alignment. Operate the thumb turn with the door open. If the thumb turn operates easily with the door open but is difficult to operate with the door closed, the strike is not well aligned. Reduce or add door silencing pads to avoid re-positioning the strike. Sometimes filing the strike slightly can alleviate strike binding. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 138 Loosening the escutcheon screws and re- tightening often corrects alignment. However, thumb turn difficulty can indicate more serious lockcase malfunction. If the deadbolt is difficult to operate, even when the lockcase is removed from the door, replace the lockcase. Auxiliary bolt Press and hold the auxiliary bolt, then try to press the latch. You should not be able to depress the latch bolt when the auxiliary latch is engaged. If the auxiliary bolt never disengages (the latch bolt cannot be retracted), check for binding. If the mortise pocket isn’t wide enough, the auxiliary bolt cannot move correctly. Inside Spindle (2100s/50 locksets only) If a VC2100S/50 lockset has just been installed and has never operated, you may not be able to turn the outside handle because the inside handle was improperly installed. Before inserting the outside escutcheon through the lockcase make sure the top of the inside spindle is rotated toward the nearest door edge (toward the latch). If the VC2100 lock is improperly handed, you will not be able to operate the lock. You must disassemble outside escutcheon to change door handing. After you are sure that the lockset’s mechanical operation is OK, use the charts on the following pages to help you analyze electronic and system malfunctions. Electronic problems are simple to troubleshoot if you keep spare electronic components available for testing purposes. You can, for example, quickly determine that an LCU or CM is operating properly by connecting a spare lockmotor. Rather than pulling all components off the door, connect the spare lockmotor after pulling off the outside escutcheon only. If you experience the same problem with the test lockmotor then you can expect to find an electronic problem in the RM, CM, LCU or the battery pack. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 139 A spare set of components for troubleshooting is especially important for properties with 2100s/50 locksets since all electronic components are located on the inside escutcheon. Without spare parts, you would have to remove both escutcheons to perform any troubleshooting procedures. But by accessing the LCU’s connections for battery and lockcase through the code cover on the inside escutcheon, you can substitute parts without removing the inside escutcheon. You can connect a replacement battery pack and check it before removing the escutcheons. 8.3.1.1 No cards operate the lockset LED INDICATION Possible Causes Solutions No Flash No power due to: poor battery contacts extremely low battery pack loss of contact between RM and CM CM or RM malfunctions (VC2100) or LCU malfunction (VC2100 s/50 and remote readers) Check battery connections. Make sure the battery pack is securely in place and that contact is not intermittent. Check connections between CM and RM. Replace control and reader units to isolate malfunction. Green Flash The reader and control units have read the card and generated an unlock pulse, but the lock still does not respond. 1. Disconnected lock motor assembly 2. Bad lock motor assembly 3. No unlocking pulse from CM or LCU to case 4. Lockmotor’s locking arm is not moving or is moving but cannot disengage the locking hub First, make sure the lockcase is connected to the CM or LCU. If connections seem OK, connect a spare lockmotor (one that you know works) to the CM or LCU in place of the lockcase. If the control unit does not operate the test lockmotor either, replace the CM or LCU If the CM/LCU operates the test lockmotor, remove the lockmotor from the lockcase (see Section 8.4.5 for VC2100 locks, Section 8.5.5 for VC2100s/50 locks). Connect the original lockmotor to the CM or LCU and re-test. If the lockmotor now operates, reassemble the lockcase making sure that the locking arm moves freely when the lockcase cover is re-installed. If the lockmotor does not operate after being removed from the lockcase, replace the lockmotor assembly. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 140 RED Flash (all cards) Lock does not recognize any card as a valid card. 1. Lock timing is incorrect. Take a readout from the lock to check the time. The time should agree with the time in the system controller. See the lock event report in Section 3 2. RM or LCU’s magnetic read head is dirty resulting in consistent misreads 4. RM malfunction (2100) 3. CM malfunction (2100) 5 LCU malfunction (2100S/50) Take a readout to verify lock time. Reprogram lock to re-set lock time. Note: Reprogramming a lock enables any backup cards which have been used. Use cleaning cards to clean the read head. (2100 only) Program another CM with the same room number and use the same RM to test both. If both CMs have the same problem, check database configurations and verify that the cards should operate the selected door. Connect a different RM and repeat the test to eliminate the possibility of a RM problem. (2100 s/50) Program another LCU with same room number and check its operation. Three RED Flashes Batteries are critically low Replace batteries and reprogram lock. Constant RED or AMBER CM or LCU reset error. This error can occur when batteries are first connected or during programming Remove the battery cover and reverse one battery. Then insert any card into the slot. Reinstall the battery in the correct position, and program the lock. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 141 YELLOW Flash (all cards) 1. Deadbolt override switch malfunction. See next section, Yellow flash, some cards 2 Lockmotor cable may be crimped or the lockmotor’s locking arm is completely jammed and cannot move at all Hint: A single yellow flash normally indicates that the card is valid but the deadbolt is extended. Try a key with deadbolt override (like the EK keycard). If a key with DBO works, replace the deadbolt switch or the entire lock motor assembly in the lockcase after making sure that nothing in the lockcase is interfering with operation of the switch. These problems sometimes can be solved by removing the lockmotor from the lockcase. Check operation of lockmotor (hold the deadbolt switch closed while making the check). If the assembly operates properly, re-install the lockmotor making sure that the cable is correctly routed through the opening at the top of the lockcase and that the locking arm fits correctly into the openings for it in the cover and base (VC2100). If the problem persists after the lockmotor is removed from the lockcase, try another lock motor Timesaving Hint: You can see the locking arm move even with the cover in place. Connect the lockcase to a working CM or LCU. Insert a card. If you hear the motor, but the arm isn’t moving, the lockcase probably is jammed. Try freeing it by inserting a small screwdriver into the opening and aligning the arm correctly in the groove. If crimping, binding, or motor assembly does not seem to be causing the malfunction, connect a different CM or LCU to the lockcase. If the malfunction disappears with a new control unit, replace CM or LCU. Three Rapid Yellow Flashes Normally three yellow flashers means that the battery level is low. But if batteries are low, the lock usually operates anyway. Three rapid yellow flashes can also mean that the lock motor’s contacts are shorted Contact shorting may be due to an improperly assembled lockcase. Check the lockcase cover and make sure the battery cable is correctly routed through the channel in the top and that it is not crimped between the lockcase and the lockcase cover. The lock motor will not operate. Replace the lockmotor if you are unable to find the shorted wire. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 142 Red Flash on READOUT or when programming and the system controller displays Wrong Facility Code when you try to reprogram doors. Wrong facility code is loaded into the lock Determine the extent of this problem. Make sure new cards operate other doors to eliminate the possibility of a database problem. If the problem is universal, investigate the database. Have you recently replaced the system controller or used the restore command to copy the database from a backup card. Once a facility code is installed in a lock, it cannot be removed easily. Contact VingCard Systems and ask for assistance in determining if the correct facility code is in the lock or in the card issuing system. If the problem is isolated to one door, replace the CM (VC2100) or LCU (VC2100s/50). 8.3.1.2 Some cards work, some don’t RED Flash - New Guest Card 1. Misread- Try card again 2. Card issued for wrong room 3. Timing discrepancy between lock and system 4. CM malfunction 5. Already locked out by more recent guest card or lockout card Verify card. Take a readout from the lock. If a time discrepancy is indicated, reprogram lock. Lockout by a more recent guest card is most likely to occur if you pre-register cards (see Section 3). But also exercise caution issuing keys for guests who share a room if you don't issue both cards at the same time or if you exit to the Guest card menu after checking in each guest. RED Flash on card insert. Guest card stopped working (It worked at least once before). 1. Card timed out 2. Card locked out by lockout card 3. Backup card used in the room 4. Card locked out by a newer guest card Verify card. Lock event report shows use of lockout card, backup card, or a more recent guest card. Lockout out can be undone. If a backup card was used, it can only be overridden by a new guest card. Run event report to find out when last new guest card was issued. RED Flash - Employee card doesn't work 1. Card expired (Each employee card can have a different expiration time) 2. Card locked out by a new employee Verify the card. The verification shows the time parameters assigned to the card. An employee's card can only be locked out by another card issued to the same employee using the change command. Deleting an employee in the database and issuing a new key may or may not lock out the previous key. Run event report to see if new keys have been made. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 143 Yellow LED on insertion of some or all cards Yellow LED indicates that the dead bolt is thrown Deadbolt sensor could be malfunctioning or one of the wires to the sensor is disconnected or severed Lock motor cable could be crimped between lockcase base and the lockcase cover causing a short against the lockcase Use a card with deadbolt override to enter the room. Try the original card with the door open and the deadbolt retracted. Make sure the sensor is correctly aligned in the lockcase and that it is being activated by the spring when the deadbolt is retracted. Make sure there are two wires connected to the switch. If one wire is making poor contact, replace the lockmotor or re- solder cable. Hold the switch closed with your finger. If there is a yellow indication even with the switch activated this way, replace the lockmotor assembly. VingCard 2100 PLUS v1.6a System Maintenance Troubleshooting 144 8.3.1.3 System Controller-Encoder Base Some system controller messages indicate specific hardware errors. The following message may be displayed on the system controller when you are trying to encode cards No Encoder Response Make sure power is connected to the encoder base. The system controller may be operating from its internal battery supply, while the encoder is not connected to the power supply and therefore cannot encode cards. (If the system controller is being powered by its internal battery, the charge lamp will not be on. If the system controller is receiving power from the encoder base, the charge lamp should be blinking rapidly) Check the modular connection between the system controller and the encoder base. The modular connector must be plugged in so that the SC can send the encode or print message to the base. Power Reset. Disconnect the power input at the base of the system controller then reconnect. Please report this occurrence to VingCard Systems. Finally, if connections seem correct, use a volt-ohm meter to check output of the power supply’s transformer. The system controller has a built in utility to help you check encoder base communications. Any time you see a No encoder response or Printer is down message you can use the Encoder Information function to make sure the system controller is connected to the Encoder base and that the encoder base is responding to the SC: Printer is down. Press enter to continue after fixing problem. Press any other key to exit reports Press any key except Enter or Escape to return to the Reports menu. Then press Escape. Press 6 when the Main menu is displayed, then press 6 again to display encoder information. If the system controller displays an encoder software version, the SC is connected to the base and communication between SC and encoder base should be OK. If the SC displays No Encoder Response, make sure the SC is connected to the Encoder base. If it is, then follow the directions above for No Encoder response. The system controller also informs you of specific problems it encounters with door programming. For example, it could display the following message: Wrong Facility Code Each property has a unique facility code. A facility code for another system is already loaded into the CM. Return the CM for replacement. VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 145 8.4 Lockset Repair and Part Replacement 8.4.1 Removing Escutcheons Remove outside front plate using a screwdriver. Turn counter-clockwise. After the screws have been removed, press the latchbolt, and the front plate will loosen. Remove the inside escutcheon by sliding it backward from the door. Disconnect the cables from lockcase and reader module. Remove the deadbolt spindle by pulling it out of the slot in the lockcase. Now remove the o-ring on the handle spindle. A small screwdriver can be used to pry rubber ring out of the spindle’s groove. To re-install escutcheons, follow the steps above in reverse order. Note: Alignment between the lockcase and escutcheons is very important. Fasten escutcheons loosely, then test lock functions. The escutcheons will align automatically and should be held in place while drawn snugly to the door when the four screws are tightened. 8.4.2 Replacing the Reader Module (RM) The reader module contains the start switch, LED, reader head, communication contacts, and beeper. In order to replace the RM, remove both escutcheons as explained in the preceding section. Disconnect the cable between control module and lockcase and the cable between RM and CM by carefully pulling the cables from each other. Two screws connect the RMto the outside escutcheon. Place the new RM on the escutcheon and fasten the two screws. Note: Correct replacement is crucial. Check that slot on the control module aligns with the outside escutcheon's slot by inserting a keycard. Connect cable from CM to RM. VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 146 8.4.3 Changing the Control Module (CM) The CM is located on the inside escutcheon. In order to change the CM, it is necessary to remove the escutcheons as explained in section 8.4.1. Disconnect the cable between CM and lockcase and the cable between RM and CM. Unscrew the two screws that hold the handle retainer to the escutcheon and remove the handle retainer. Pay particular attention to the position of the handle retainer components. The position is different for left and right hand doors. Slip the CM upward to disconnect a hook that holds the CM in place on the inside escutcheon. Place the new CM into the escutcheon making sure the hook at bottom fits under the plastic end cap. Place the clear wire protector over the same standoff that you removed it from. Secure the new CM to the escutcheon with the handle retainer and connect the cables to RM and lockcase. Follow the installation instructions as described in Section 6, steps 3 through 12. The CM is now ready for programming/configuration by the locklink. A replaced CM needs to be programmed in order to have the correct system parameters. VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 147 8.4.4 Changing the Male Handle Spindle The handle spindle is designed to shear or twist if excessive force is applied to the outside handle. Spindle shearing is designed to protect mechanical components from damage. If the spindle is broken, the handle will not operate the door. If it is twisted, the outside handle will droop. Remove the escutcheons as described in section 8.4.1 Unscrew the two parts of the handle spindle (1 in the figure below). Remove the spring . Move handle downwards approximately 30 degrees and pull out the spindle and return arm. Note position on return arm (right or left). Insert the new spindle into the return arm. Fasten handle spring to the return arm. Tighten the handle spindle. Then reverse 3/4 of a full turn. Outside escutcheon assembly Re-install escutcheons by following installation step 3 through 12 in section 6.2. Both mechanical and electronic functions of the lock should be checked when re-installation is completed. 8.4.5 Changing Lock Motor and EMK Switch 8.4.5.1 ANSI Lockcase VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 148 ANSI Lockcase Remove the escutcheons as described in section 8.4.1. When the lockcase mounting screws are removed, the lockcase can be pulled out (take care to avoid damage to cables). Place the lockcase on a table and then remove the four lockcase cover screws. Remove the cable protector. Using a small screwdriver, pry the cover up and lift it away carefully. Remove switch from its plastic housing. Then insert a screwdriver behind the bracket for the main latch spindle and force the spring plate backward. Hold the spring in this position while taking out the old lock motor and inserting the new lock motor. Release the spring to normal position. Replace new switch in plastic housing. Make sure that the switch arm is placed correctly and that the plastic transfer mechanism is functioning properly. Replace the lockcase cover and the cable protector. Fasten with the four cover screws. Replace the lockcase in the door by first inserting upper end then the lower end. Take care to avoid damage to cables. Then fasten the lockcase mounting screws in the door edge using a screwdriver and turning clockwise. Replace escutcheons, following the instructions in reverse order. When the lock is re-installed, check both mechanical and electronic functions to make sure the lock is operating properly. VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 149 8.4.5.2 Euro Lockcase Place the lockcase on a table and remove the cover screws. Using a small screwdriver, carefully raise the lid and remove it. The black, plastic housing (1) contains the lockmotor. Remove the assembly by pulling it carefully upward. The lockcase motor and the switch are one assembly; so the switch must also be removed. Replace the new housing and then the new switch. Euro lockcase 1 Note: Make sure that the switch arm is placed correctly and that the plastic transfer mechanism is functioning properly. Replace the lockcase lid. Place the lockcase in the door cut-out and then replace escutcheons. When the lock is re-installed, check both mechanical and electronic functions to make sure that the lock is operating properly. VingCard 2100 PLUS v1.6a System Maintenance Lockset Repair and Part Replacement 150 VingCard 2100 PLUS v1.6a 151 Parts 2100 Classic Lockset 9. Parts 9.1 2100 Classic Lockset This Section describes the 2100 Classic Lockset. The 2100 System can also be used with Presidio or Da Vinci Locks. Please refer to separate Lock documentation for details of these lock types. 1 Battery cover 2 Batteries 3 Battery holder 4 Spindle, deadbolt 5 O ring 6 Screw lockcase innst. 7 Spindle, handle 8 Spindle, handle outside 9 Escutcheon, inside 1 0 Screw, escutcheon 1 1 Strike 1 2 Screw, strike inst. 1 3 Screw, machine, front plate VingCard 2100 PLUS v1.6a 152 Parts 2100 Lockcase 1 4 Plate, front 1 5 Cylinder set screw 1 6 Lockcase 1 7 Escutcheon outside 9.2 2100 Lockcase 1 Screw front cover plate 1 9 Dead bolt spring 2 Front cover plate 2 0 Outside hub 3 Screw for inside front plate 2 1 Inside hub 4 Inside front plate 2 2 Dead bolt 5 Latch assembly 2 3 Lock case cover 6 Dead latch 2 4 Screw for lock case cover 7 Dead latch spring 2 5 Cylinder set screw housing 8 Washer 2 6 Panic arm assembly 9 Lock case assembly 2 7 Spring for dead latch arm VingCard 2100 PLUS v1.6a 153 Parts 2100 Lockcase 1 0 Inside front fixing screw 2 8 Dead latch arm assembly 1 1 Lock motor 2 9 Panic arm assembly 1 2 Switch box 3 0 Bushing 1 3 Spring for switch box 3 1 Dead bolt lever 1 4 Lockmotor adapter 3 2 Cyl./latch lever assembly 1 5 4 Wire protector 3 3 Spring for switch arm 1 6 7 Latch retractor assembly 3 4 Bushing, plastic 1 7 Spring for latch arm 3 5 Arm for switch 1 8 Latch release level VingCard 2100 PLUS v1.6a 154 Parts 2100s/50 Conversion Set 9.3 2100s/50 Conversion Set 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 16 27 28 R e f Description R e f Description 1 escutcheon, outside 1 7 . spindle, outside 2 . frame (extension) 1 8 axle, indicator 3 . battery 1 9 counterweight (plate), lm 4 . case, battery 2 0 sleeve 5 . LCU (Lock Control Unit) 2 1 lockmotor 6 . retainer, latch (spring keeper) 2 2 hub, outside 7 . guide, retainer (spring guide) 2 3 washer, spindle 8 spring, retainer, latch 2 4 hub, inside 9 screw, bracket, LCU 2 5 spindle, handle 1 0 bracket, LCU 2 6 cover, 1 1 spring, switch, indicator 2 7 spindle, indicator 1 2 arm, switch, indicator 2 8 cable, battery 1 3 base (bracket), indicator 2 9 screw, escutcheon 1 4 Arm, Retainer (spring) 1 5 base (plate) assembly 1 6 screw, lockcase VingCard 2100 PLUS v1.6a 155 Parts 2100s/50 Conversion Set Spindle and Escutcheon Screw Lengths for Typical Doors Existing Escutcheon Type II or III Door 1 3/8” 1 3/4” 2” Orders for replacement screws must designate finish and length. Spindle, Thumb Turn 76mm X 88 mm X 100 mm X Spindle, Handle X X X Escutcheon Screw Finish 2 6 D US4 US3 26 D U S4 U S3 26 D 64mm X 64 mm X 64 mm X 72 mm X 72 mm X 72 mm X 80 mm X 80 mm X 80 mm X Use existing lockcase and inside escutcheon parts when upgrading from 1050 locksets to 2100s/50 locksets. VingCard 2100 PLUS v1.6a 156 Parts System 9.4 System 1 Server system controller 8 Super Contact Card (assembly) 2 Encoder base for server 9 Battery Adapter 3 Client system controller 1 0 Battery Pack 4 Encoder base for client 1 1 Battery (AA Cell, 6 required) 5 Memory card 1 2 Printer, dot matrix 6 Power supply 1 3 Printer cable 7 Network cable VingCard 2100 PLUS v1.6a Parts System 157 VingCard 2100 PLUS v1.6a 157 Interfaced Systems PMS Connection 10. Interfaced Systems The encoder and the property management system share the serial port (the RJ-11 port on the system controller). An internal relay toggles between PMS communication and the encoder. When the system controller is at the password screen, it can communicate with the PMS. If it is at any other display, the system controller cannot communicate with the PMS system. When the system controller is communicating with the PMS, the keypad will not respond. The PMS originates a message for the system controller by sending an ENQ, and for one minute the SC polls the RS-232 port looking for input from the PMS and locking out any input from the keypad. If further communication is received, the controller executes the desired command. If no further communication is received, polling stops and the controller waits for input from either source. Polling can be aborted by pressing the Escape key. When the PMS sends a command to the VC2100, the SC displays a message describing the action in progress. When it receives a check-in or verify message, it will instruct the operator to swipe a card. Following a card swipe in response to a verify command the SC displays information about the card. It does not return information about the card to the PMS. When employees use the system controller, the unit cannot accept commands from the PMS. The PMS can communicate only if the terminal is at the Password display. Before any guests are checked in through the PMS system, any active guest cards should be removed from the lock by the check-out command. When guests are checked in through the PMS, the VC2100 system automatically assigns the same time parameters to the new guest that are assigned to any unexpired cards for the desired room. This feature allows more than one card to be issued for a room (shares). Example: Guest 1 checked into the hotel on Monday for two days. The front desk agent assigned a two day time window to the card so that it would time out on Wednesday. However, the guest departed early on Tuesday morning, but neither the PMS VingCard 2100 PLUS v1.6a 158 Interfaced Systems PMS Connection nor the front desk agent sent a check-out command to the VingCard system. Note: If another guest is checked into the room on Tuesday afternoon, through the PMS, the VC2100 automatically assigns the previous guest’s time window to the new card. Two problems could result from this: The former guest’s card can still operate the door. The new guest’s card will expire early on Wednesday To avoid this, the PMS should send check-out commands at the actual time of check-out or immediately prior to checking in a “new” guest, one whose card should override or lockout all previously issued guest cards. If two new guests check in who will share a room, the PMS should send a check-out command, followed by a check-in command for the first guest, followed by a check-in command for the second guest. The PMS must add an extra day to the guest’s stay if the guest checks in before the check-out time, see System Parameters, Check-out. VingCard 2100 PLUS v1.6a 159 Interfaced Systems PMS Connection 10.1 PMS Connection Cable types depend on the type of PMS computer being used. If the PMS’s CPU is a standard EISA type PC (AT/XT etc.), the cable described below can be used. All cables used with RS232C interface should have a minimum of nine conductors and a minimum gauge of 0.22 mm. Maximum length is 25 meters. If the environment is noisy, shielded cables should be used. All terminals must be soldered, not crimped. SC-END PMS-END 9 9 Typical PMS Interface cable Data signals are as shown in the following table. No control signals are necessary. Note that the system controller is defined as terminal side. Pin no Signal abbr. Description 2 TX Data from VC2100 system controller to PMS 3 RX Data from PMS to VC2100 system controller 5 GND VingCard 2100 PLUS v1.6a 160 Interfaced Systems PMS Protocol/Specifications 10.2 PMS Protocol/Specifications Property Management System (PMS) interface specification for the VingCard VC2100 key issuing System (VCS). 10.2.1 Physical Layer 10.2.1.1 Electrical The physical connection between the PMS and VCS operates asynchronously using the EIA RS232C interface standard. Only three wires are necessary for communications between the PMS and the VCS: RD, TD and logic ground. No handshaking, either software (e.g. XON/XOFF) or hardware is used since the protocol eliminates the need for it. The maximum distance between the PMS and VCS is 50 feet unless additional line drivers are used. No control signals are necessary. 10.2.1.2 Data format The data format is: 1 start bit, 8 data bits, 1 stop bit, and no parity. The data rate is fixed at 9600 bps using full duplex (9600, N, 8, 1). 10.2.2 Message Format 10.2.2.1 General All data sent between the PMS and the VCS are readable ASCII characters. Binary data, where needed, will be sent as a string of ASCII characters. When a message has been sent by either the PMS or the VCS, the sending unit must wait for an ACK or NAK (see the next section) before it can send a new message. If an ACK or NAK has not been received within five seconds, then the sending unit can assume that the receiving unit cannot receive the message and appropriate action must be taken. VingCard 2100 PLUS v1.6a 161 Interfaced Systems PMS Protocol/Specifications 10.2.2.2 Message Control Characters The following table lists the standard ASCII control characters which are used in the exchange of data between the PMS and VCS. If any of these characters show up as normal data in data fields, they must be prefixed with the DLE character. ASCII Hex Purpose STX 0x02 Start of text, indicates the start of a message ETX 0x03 End of text, indicates the end of a message ENQ 0x05 Inquiry, link request to test if the interface drivers are running ACK 0x06 Positive acknowledge to a message or a link request (ENQ) NAK 0x15 Negative acknowledge to a message. This character is sent by the receiving system when the received Check Character is wrong. The proper response to a NAK is generally to retry the message three times. DLE 0x10 Escape data characters from being interpreted as control characters (see below) RS 0x1E Indicates start of a new field within a message The Data Link Escape is used to prevent data characters from being interpreted as message control characters. The DLE is to be inserted during transmission and removed upon reception and is not included in the calculation of check characters or in the length of the various fields. If an STX or ENQ, which is not prefixed by a DLE, is found within a data field then any data already received will be discarded, and the system will execute the command dictated by the control character. Note: The PMS must prefix all commands with an ENQ. An ENQ must not be sent at any other time. (Sometimes PMS systems send ENQs at regular intervals to test links, but the VC2100 responds to a PMS inquiry by polling the PMS for sixty seconds. When it is polling, the system controller locks out the keypad, and commands cannot be executed by the VingCard CPU.) VingCard 2100 PLUS v1.6a 162 Interfaced Systems PMS Protocol/Specifications 10.2.2.3 Message Format The following format shall be used for commands from the PMS to VCS: PMS ENQ STX dd ss ff <data> ETX cc VCS ACK (PMS string must be sent within 60 seconds of VCS ACK) ACK Upon receiving an ENQ, VCS returns a low level ACK. Following the ACK, the PMS can send a frame as illustrated on the preceding page. VCS will return an ACK to the command, assuming that the calculated and received check characters agree. If check characters do not agree, the VCS will respond with a NAK. VingCard’s responses apply to the data integrity at the message level, not to the message contents or the result of the command. Message field Purpose dd Destination address [to device number -When PMS is sending to VCS the destination address is always 0 (zero). When VCS is sending to PMS, this number indicates the terminal that the answer needs to be routed to. ss Source address [from device number - Used with replies to indicate which message a given reply should be paired with] ff Command or Answer code <data> Data area (optional : not always needed) cc Two Check Characters to verify proper message reception The length of messages varies with the number of fields included in the data area and the length of each field. The total message length from the VCS or PMS cannot exceed 768 characters. The following format is used for answers from VCS to PMS: VCS STX dd ss ff <data> ETX cc PMS ACK VCS will repeat an answer twice if no ACK is received. Fields in messages are described in the table below. VingCard 2100 PLUS v1.6a 163 Interfaced Systems PMS Protocol/Specifications Destination address field [dd] Valid address [00 - 99], Numeric characters [00] is reserved for VCS CPU or the PMS CPU depending on the direction of the message Purpose: For the PMS or VCS to specify which address to send a message to. Comments: Two bytes long. VCS returns the source address of a received message as the destination address of the answer. Any message to the VCS should be addressed as zero (0). Valid contents [00 - 99], Numeric characters [00] is reserved for VCS or PMS CPU. VCS is 0. Source address field [ss] Purpose: For PMS or VCS to specify where the message comes from. All messages originating from VCS will have a source address of zero. Comments: Two bytes long. See also destination address. Command codes ASCII char Check In Guest A Check Out Guest B Verify Guest Card E Command codes [ff] Purpose: To specify the command to execute in the VCS. Comments: One byte long. VingCard 2100 PLUS v1.6a 164 Interfaced Systems PMS Protocol/Specifications Answer codes [ff] Answer codes indicate the result of a command performed by VCS. Answer codes are returned in the same position as command codes. Several detailed error conditions can occur within a VCS, but a PMS is expected to handle only generalized descriptions. Consequently, some VCS errors are reported as "Unspecified errors". VCS Answer Codes ASCII code OK , command complete 0 Unspecified error occurred 1 Illegal device address 2 Illegal command code 3 No more room for cards in lock 6 Device Time Out 8 Field Identifier (see Data Area) <x> Purpose: Informs the PMS of the result of the command. Comments: One byte long. If PMS’s command contains an error in a data fields, VCS returns the field identifier for the erroneous field. VCS does not attempt to process the command. VingCard 2100 PLUS v1.6a 165 Interfaced Systems PMS Protocol/Specifications Data area [data] Check-in and check-out commands require information in the data area. The data area contains one or more data fields. A data field is one element of information that will be assigned to the card or that is necessary for VCS to determine which guest record will be affected by a command. Only four data fields are used by VCS 2100 version 1.3: Room number, check-out date, user group, and extended access. A data area may contain from one to four data fields depending on the requirements for the command. The format for a data field is as follows: [RS][FI][data] where [RS] = Record Separator (0x1E) - Indicates the start of a data field. [FI] = Field Identifier - Indicates the type of data in the field. The end of a field is indicated by the Record Separator preceding the next field or an ETX at the end of a message. If a field is not sent, the contents of that field are considered NULL. All fields of variable length can have leading spaces (0x20) to make field length fixed. Following are descriptions of the data fields: Room Number This field identifies the Room Number. The contents are: Field identifier [R], 0x52 Length 1 - 6, Variable Valid contents Numeric characters Field syntax Must be a room number defined in VCS system Example [RS][R][301] = 0x1E 0x52 0x33 0x30 0x31 VingCard 2100 PLUS v1.6a 166 Interfaced Systems PMS Protocol/Specifications Room numbers may contain leading zeros. However, leading spaces in the room number field will be ignored in processing by VCS. The answer message will be truncated: spaces will not be returned as part of the room number. Check-out Date The Check-out Date is specified by using the field identifier [O], 0x4F. The check-out time (hour and minute) is not processed by VCS 2100, version 1.2. However, a check-out hour and minute must be included with the check-in message. Only the date is actually processed. The PMS can send any time from 0001 to 2359. Note: You must add an extra day to the check-in date, if the guest checks in before the check-out time defined in system parameters. If the VCS check-out time is 1500, any cards encoded before 1500 will expire one day earlier than the assigned date. See comments regarding check-out date and time on pages 144 and 146. The contents of the check-out field are: Field identifier [O], 0x4F Check-out Date Length 12 bytes, fixed, no leading spaces Valid contents Numeric characters Field syntax [year, year, year, year, month, month, day, day, hours, hours, mins, mins] Examples [RS][O][199212241230] = 24. December, 1992 12:30 = 0x1E 0x4F 0x31 0x39 0x39 0x32 0x31 0x32 0x32 0x34 0x31 0x32 0x33 0x30 User Group (Guest Type) User Group specifies special functions that can be assigned to a guest’s card. Four guest user groups are available in the VC2100 system. They are identified by a numeral from 1 to 4. Only group number 1, GUEST, is required at all properties. See pages 143 - 144 for more information about guest types. Field identifier [U], 0x55 Length 1 fixed Valid contents Alphanumeric characters Field syntax 1, 2, 3, or 4. Example [RS][U]][1] = 0x1E 0x55 0x31 VingCard 2100 PLUS v1.6a 167 Interfaced Systems PMS Protocol/Specifications Extended Access This field is optional in the check-in the command. If no extended access field is included in a check-in command or if an ASCII zero is sent, the guest’s card will not have extended access. An ASCII 1 following the field identifier A, commands the VCS to include extended access on the guest’s card. Extended access is not used at all properties. Field identifier [A], 0x41 Length 1 fixed Valid contents Numeric Field syntax ASCII 1 or 0 (0x31 or 0x30) Example [RS][A]][1] = 0x1E 0x41 0x31 OR [RS][A]][0] = 0x1E 0x41 0x30 VingCard 2100 PLUS v1.6a 168 Interfaced Systems PMS Protocol/Specifications POS data (valid for 2100 POS version only) The PMS (or POS) can specify information which is added after the VC3000 lock information on Track 3. The Point Of Sales readers must be adjusted so that they can read this information. Field Identifier [2], 0X31 Track #2 Length 1 – 39, Variable Valid contents ASCII Numeric characters Field syntax According to ANSI track 2 Example [RS]][A]]][1]=0X1e 0X41 0X31 OR [RS]][A]]][1]=0X1e 0X41 0X30 The VingCard key information on track 3 is 266 bits long. In addition to that, we use some leading zeros at the start and at the end (see card below). Between the VingCard data and POS data, there will be 88 0’s. It is recommended that you read 266 bits after the first 1 which is our start bit. You can then search for the (track 2) start sentinel. Leading 0's VingCard 266 bits 0's ASCII Card is inserted this way POS 1011110011000000000000010011101110110111..............10000000000000000 VingCard 2100 PLUS v1.6a 169 Interfaced Systems PMS Protocol/Specifications Check Characters [cc] Check characters ensure that a message received by either the VCS or the PMS has arrived intact. A check character is an LRC using exclusive- OR (XOR) starting with 0x00 as seed. On transmission all characters after the STX including ETX are XORed. The result is expanded to ASCII characters, stored in two bytes, and sent as the check characters. The following example illustrates check character computation. (The example characters are not a valid message.) Message before check sum: STX 0x41 0x52 0x6F ETX Check sum calculation first byte 0x00 XOR 0x41 = 0x41 second byte 0x41 XOR 0x52 = 0x13 third byte 0x13 XOR 0x6F = 0x7C fourth byte 0x7C XOR 0x03 = 0x7F = hex check character first Check Character in ASCII 0x7 = 0x37 second Check Character in ASCII 0xF = 0x46 Message sent: STX 0x41 0x52 0x6F ETX 0x37 0x46 On reception, all bytes following the STX up to the two bytes following the ETX are XORed. The two bytes following the ETX are contracted from ASCII to hex value. The result is 0x00 if the message is received correctly. VingCard 2100 PLUS v1.6a 170 Interfaced Systems PMS Protocol/Specifications Computation in receiving device: first byte 0x00 XOR 0x41 = 0x41 second byte 0x41 XOR 0x52 = 0x13 third byte 0x13 XOR 0x6F = 0x7C fourth byte 0x7C XOR 0x03 = 0x7F first Check Character 0x37 ==> 0x7 0x7F XOR 0x70 = 0x0F second Check Character 0x46 ==> 0xF 0x0F XOR 0x0F = 0x00 These check characters are not applicable in error correction. Instead, the sending device should retry a message three times when it receives an NAK from the receiving device. VingCard 2100 PLUS v1.6a 171 Interfaced Systems PMS Protocol/Specifications 10.2.3 Command Implementation The following text describes the results of PMS commands on the VCS and explains some of the features of the VC2100 system which are important for PMS communication. VCS will not communicate with the PMS unless the system controller is at the password screen. 10.2.3.1 Check-in Command During a check-in, VCS assigns a unique identification to each guest’s card. To complete the command, the front desk agent must swipe a card through the encoder base. The encoder times out after 15 seconds if no card is swiped, and VCS replies to the PMS with “Device Time Out.” At the same time, the system controller will prompt the operator to try again. As long as the system controller displays the retry option, further PMS attempts to communicate will be unsuccessful. Do not send a check-out time that exceeds 30 days from the present date. The maximum time window in the VC2100 is 30 days. Assigning a user group The PMS should include a table of user groups for use with the check-in command. The user group is written on each guest’s card and influences the way the card operates. Four user groups are available in the VC2100, but a property is only required to use the Guest user. The other three user groups are optional. They may or may not be used at any property. To designate a user group the PMS should send a number (from 1 to 4). 1. Guest - Standard guest cards do not have deadbolt override and unlock the door only long enough for a guest, under normal conditions, to depress the handle after inserting and removing the card. (Standard unlock time is three seconds, but the duration is configured in VCS setup). 2. Extended Unlock Time (HC) - The handicap or HC user group can be assigned to guests who need extra time to open a door after the card has unlocked it. The length of time that the door will remain unlocked is determined by the hotel’s managers when they set up the user group. 3. GUEST with Deadbolt Override (Guest w/DBO) - A card assigned to user group 3 will override an extended deadbolt. That is, the door will unlock even if the deadbolt has been thrown. 4. Extended Unlock Time AND Deadbolt Override (HC w/ DBO) - A guest assigned to user group 4 has both parameters written on the card. VingCard 2100 PLUS v1.6a 172 Interfaced Systems PMS Protocol/Specifications The card overrides the deadbolt and the door remains unlocked for an extended time. The property controls implementation of the three special user groups. Computing a check-out date Add an extra day to any card issued before the scheduled check-out time. Any cards issued before the check-out time will expire one day earlier than indicated by the check-out date sent by the PMS. Assume a hotel has set up its VingCard System so that the VCS check-out time (time keys will cease to work in doors) is 1400 (2:00 PM). If a guest checks in at noon, on December 1, 1994 and wants a key for one day (until December 2) the PMS must send a check-out date of December 3, 1994. If a guest checks in at 1500 (3 PM) on December 1, and the card needs to expire on December 2, the PMS could send a check-out date of December 2. The check-out time (hour and minute) is the same for all cards. The property determines the check-out time when it sets up the system. This presents three options for the PMS: 1. Make a configurable check-out time to mirror VCS. Check in all cards before the check-out time for one extra day. If property changes check-out time in the VCS it must also change the check-out time in the PMS. 2. Establish a check-out time in the PMS database and instruct the hotel that the check-out time in the VCS system must be configured for the same check-out time. Then check in all guests registering before the check-out time by adding an extra day. 3. Check in all cards for one extra day. Shares If two or more guests share one room, each guest must be checked in with a separate Check-in command. Guests share a room if the Room Number and their time windows (check-in and check-out times) are identical. If a new guest is checked in before the expiration of the previous guest’s card, the system controller automatically copies the time window of the preceding card to the new card. Because of this automatic function it is of utmost importance that guests are checked out when their folios are VingCard 2100 PLUS v1.6a 173 Interfaced Systems PMS Protocol/Specifications closed on departure or immediately prior to a new guest check-in. PMS must send a check-out command so that the next new key will not have the same time limits as previous keys. The check-in command does not remove any guests already checked in. The PMS should keep track of occupied or vacant rooms. A check-in command always requires the agent to encode a card so that magnetic information can be written on the guest’s key. Issuing Cards Before a Guest’s Arrival Advanced key issuing (preregistration) is not allowed. Cards should not be made on any day prior to the guest’s arrival. Card override (lock out of a previous key) is based on the time that the card is issued. A keycard made in advance will be locked out by a key made at a later time. It is not possible to issue an advance key on Monday that should become effective on Wednesday. If a guest were checked into the room for one night on Monday, the advance key would not work, because it was issued at an earlier date than the last key that operated the door. An advance key could be made on the same day as a guest’s expected arrival as long as no other keys are made (and used) prior to the arrival of the guest. Extended Access Assign extended access to cards only if the property has installed an extended access reader. The typical application for an extended access reader is for concierge level elevator control. Examples: An extended access reader is installed in an elevator to limit access to the fourth floor. Only guests with extended access can select the fourth floor elevator button after inserting their cards into the reader. Extended access reader is installed at VIP parking lot. Only guests with extended access can enter the parking lot by inserting their cards in the extended access reader that operates the gate. Check-out Commands A Check-out command removes guests from the database. The check- out command removes all guests’ records for a room. This command never requires swiping a card. For security and administrative purposes, a check-out command must be sent prior to checking in any guest where a previous guest’s card has not timed out. Otherwise, the time window for the current card will be assigned to the new card. If a previous card’s time window VingCard 2100 PLUS v1.6a 174 Interfaced Systems PMS Protocol/Specifications were assigned to a new guest, the card would expire before the desired departure date. Therefore, it is essential for the PMS to send a check- out command to VCS to close guests’ records. The check-out command could be issued at the time the folio is closed in the PMS. Even if folios are closed early in the morning for express check-out, guests’ cards would continue to operate until their scheduled expiration time, unless a new guest’s card were used to lock them out. Alternatively, a check-out command could be sent immediately prior to the check-in of a new single guest or the first guest in group of guests who share a room. The latter option may be more desirable from a security standpoint: the card will remain in the VCS database until a new guest is checked in, and the card could be associated with a specific room (using the verify and room audit trail features) until the time that the next guest’s card is issued. Verify Guest Card Command This command requires the operator to swipe a card through the encoder base. The system controller searches for the card in the database. The data on the card is displayed at the system controller. The data is not returned to the PMS. If a card is found in the database, all fields are displayed. If a card is not found, VCS displays only information on the card. The card is no longer associated with a room number and the system controller displays, Guest not found. VingCard 2100 PLUS v1.6a 175 Interfaced Systems PMS Protocol/Specifications 10.2.4 Summary The following tables summarize VC2100 PMS Protocol. Field Summary Field Identifier Length bytes Contents Field Required For Comments Destination Address Not applicable 2 Numeric All commands from PMS and answers from VCS PMS device addresses in the range 0 -99, i.e. 0x30 0x30 - 0x39 0x39 VCS is always zero. Source Address Not applicable 2 Numeric All commands from PMS and answers from VCS PMS device addresses in the range 0 -99, i.e. 0x30 0x30 - 0x39 0x39 VCS is always zero. Command codes Not applicable 1 Alphanumeric All commands from PMS Command to VCS (See chart, Section 5.2) Answer codes Not applicable 1 Alphanumeric All answers from VCS Replies to PMS (See chart, Section 5.3) Check Character Not applicable 2 Alphanumeric 0x30-0x39, 0x41- 0x46 All commands from PMS and answers Message Check Character Room number [R], 0x52 1 - 6 Variable Numeric leading spaces Check-in Check-out commands Number of lock: e.g. 301 Leading spaces, 0x20, are allowed . Check-out Time [O], 0x4F 12 Fixed Numeric Check-in commands Check-out Time: 199212251230 = 25 Dec. 1992, 12:30 User Group [U], 0x55 1 Fixed Numeric Check-in commands User Group Number (1, 2, 3, or 4) Extended Access [A], 0 x 41 1 Fixed Numeric (0 or 1) Check-in (optional) 1 = Extended Access: Yes 0 = Extended Access: NO VingCard 2100 PLUS v1.6a 176 Interfaced Systems PMS Protocol/Specifications Command Summary - Messages from PMS to VCS Code Command Fields in messages from PMS to VCS Fields Required Comments A Check In Room Number Check-out Time User Group Access Point Yes Yes Optional Optional Guests sharing a room must have identical time windows Use the longest stay as default. Must be included in order for cards to operate extended access readers. B Check out Room Number Yes All guests are checked out. E Verify Card No fields needed No fields are returned, See 4.4 Answer Summary - VC3000 Messages from VCS to PMS Code Command Fields in reply messages from VCS to PMS Field Required Comments A Check In Answer code or field identifier Yes Operator must swipe card through encoder base within 15 seconds after the command is sent. B Check-out Answer code or field identifier Yes No card swipe is necessary. E Verify Card Answer code or field identifier Yes Operator must swipe card within 15 seconds after the command is sent. If card is found: all fields are displayed at system controller. If card is not found all fields except room are displayed at system controller. VingCard 2100 PLUS v1.6a 177 Interfaced Systems PMS Protocol/Specifications 10.2.5 Example Communications The normal message flow consists of an ENQ from PMS and acknowledgement from VCS. This establishes a link and VCS will accept a command from the PMS for one minute following receipt and acknowledgement of the ENQ. The PMS must send the command within one minute of the inquiry. Upon receipt of a command from the PMS, VCS responds with a low acknowledge (ACK or NAK) and a reply from the VCS after the command has been executed (after user has swiped card). The reply must be responded to by an ACK or NAK from the PMS. VCS’s reply indicates the result of the command issued by the PMS. The PMS must wait for a reply before it can send the next message to the VCS. When a transmission fails and a negative acknowledgement (NAK) is received, the PMS should re-transmit the message up to three times. If the PMS receives no reply from the VCS within 30 seconds, it can retry. Time out usually is an indication that the operator did not swipe a card through the encoder base. If a card is not swiped within fifteen seconds, the encoder base times out, and VCS responds to the command with an error message. It is not necessary for the PMS to send the command again. The problem should be corrected by the operator by retrying or aborting the command at the system controller. VCS cannot receive additional commands from the PMS while waiting for an operator to swipe a card or while displaying an error message instructing the operator to retry or abort. VingCard 2100 PLUS v1.6a 178 Interfaced Systems PMS Protocol/Specifications Example 1 Guest Check-out PMS Check out Guest [STX][00][02][B][fields][ETX][CC] 3 ACK Message received. Check characters OK. 4 VC Completes check out [STX][03][00][0][ETX][CC] 6 ACK 7 8 PMS ENQ 1 ACK 2 VingCard 2100 PLUS v1.6a 179 Interfaced Systems PMS Protocol/Specifications Example 2 Guest Check-in, normal Note: Send a check-out command before sending a command to check in a new guest whose card will lock out all previous cards. Do not precede a check-in command with a check-out if the guest will share the room with another guest who has already checked in. PMS VCS Prompts operator to swipe card 5 PMS Check in Guest [STX][00][02][A][fields][ETX][CC] 3 ACK Message received. Check characters OK. 4 VC Completes check in [STX][03][00][0][ETX][CC] 6 ACK 7 8 PMS ENQ 1 ACK 2 VingCard 2100 PLUS v1.6a 180 Interfaced Systems PMS Protocol/Specifications Example 3 Guest Check-in, device time out, no card inserted PMS VCS Prompts operator to swipe card 5 PMS Check in Guest [STX][00][02][A][fields][ETX][CC] 3 ACK Message received. Check characters OK. 4 Device time out (e.g. no card) [STX][02][00][58[ETX][CC] VCS Prompts: Retry: Yes/No 6 [06] ACK 7 If user selects no, command is aborted. It can be sent by PMS again. If retry is selected the operator must swipe card within additional 15 seconds and VCS sends completed answer [STX][02][00][00[ETX][CC] . 8 PMS ENQ 1 ACK 2 [06] ACK 9 VingCard 2100 PLUS v1.6a 181 Interfaced Systems PMS Protocol/Specifications Example 4 Verify Guest Card PMS prompts to swipe card 5 PMS Verify Guest Card [STX][00][01][E][fields][ETX][CC] 3 ACK Message received. Check characters OK. 4 Card swiped. Verified and card information displayed at VCS. [STX][01][00][0][ETX][CC] 6 ACK 7 8 PMS ENQ 1 ACK 2 VingCard 2100 PLUS v1.6a 182 Interfaced Systems PMS Protocol/Specifications Example 5 Error in communication: VCS Busy PMS tries to send a second command before VCS completes the first or VCS not at password screen. PMS gets proper response to ENQ before proceeding with a command. PMS VCS PMS ENQ 1 No response 2 Retry ENQ 3 ACK 4 Send command 5 6 VingCard 2100 PLUS v1.6a 183 Interfaced Systems PMS Protocol/Specifications Example 6 Error in communication, ACK & NAK Handling PMS VCS PMS retries check in. [STX][00][01][A][fields][ETX][CC] 5 PMS Check in Guest Card [STX][00][01][A][fields][ETX][CC] 3 NAK Check character disagreement 4 ACK 6 PMS Swipe card message 7 Command executed [STX][01][00][0][ETX][CC ] 8 Noise on line ACK 9 10 PMS ENQ 1 ACK 2 VingCard 2100 PLUS v1.6a 184 Interfaced Systems PMS Protocol/Specifications Example 7 Syntax error on message, illegal date PMS VCS Prompts to swipe card 5 PMS Check in Guest [STX][00][02][A][fields, e.g. invalid check out date][ETX][CC] 3 ACK Message received. Check characters OK. 4 VC cannot execute command. Invalid check out date field. [STX][02][00][O][ETX][CC] 6 ACK 7 8 Note: Error code is an alphabetic o, not zero ENQ 1 ACK 2
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