[email protected] M: 469-364-4599 P R O FE S S I O N A L EX P ER I EN C E IT professional of 8 years of total experience in application development and IT Service Management (ITSM) frameworks. Over 4 years of experience as a ServiceNow suite developer and administrator. About 4 years of experience as a web/integration developer using Java technologies. Extensive knowledge and experience in Development, implementation and administration of ServiceNow, HP Service Manager /Service Center, and Asset Manager. Great Experience in Eureka, Fuji and Geneva. Hands on experience in creating the custom Applications, Modules in ServiceNow. Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow. Configured Mid Server’s on to the Instances. Functional knowledge and implementation experience of ITSM frameworks and experience in Timecards. Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow. Good knowledge and experience on Initial Diagnosis of Incidents, Escalation of Incidents, Investigation, Diagnosis of Incidents, Recovery and Resolution of Incidents. Installed Incident Resolution Workflow plugins to bring Incident Management workflow into better alignment. Experience on various ServiceNow customizations as per client's requirement. Experience in configuring the SLAs for various ITIL processes as per the client requirements. Strong experience in customizing the form design and form layout for various on the ITIL Process. Configuration like Incident, Problem, Change Management in ServiceNow. Experience in working with UI Actions, UI Policies in ServiceNow. Change management experience using Update Sets, Import Sets in ServiceNow. Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow. Experience in working with the workflows using ServiceNow workflow editor. Excellent experience in ServiceNow Administration and Production support. Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships Experience on working with DISCOVERY tool. Great Knowledge and experience with Application Programming Interfaces (API’s) like JDBC and ODBC. Good experience with Angular JS, Compass CSS Framework, Bootstrap. Defined and configured DISCOVERY schedules and set up mid servers and check for the connectivity. Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Well versed in Database Administration and Management. Good experience in application development using Java/J2EE, Microsoft .NET CSS. HP Asset Manager Programming Languages Java. Gathered requirement from users for attributes needed to develop Service Catalog items. Design. HP Service Manager. Involved in Geneva upgradation and migrated data from Eureka to Geneva. . JavaScript. Hibernate. JMS Scripting Libraries JQuery. Apache Tomcat. JNDI. SQL Tuning. Used Import sets and Transform maps to import data into Service Now. the configuration management database (CMDB). Bootstrap. Designed Workflows. Weblogic P R O FE S S I O N A L EX P ER I EN C E Cigna Health Care Servicenow Developer / Admin Bloomfield. Java Script. Solution and Email Integrations Developed Geneva Instance with Custom tables such as Demand. Code Construction and Testing. Struts. Great knowledge and experience on Eureka. XML. Angular. Experience in working on SQL queries.NET. SQL Frameworks JSP. C. ASP. Manage data with tables. Analytics Project Requests and Business Intake Requests. import sets and update sets. and Geneva. Web Services. Fuji. Experience in Application Development. WCF. Oracle 11g Web Technologies HTML 5. ITSM Suite. MVC. Great experience in Agile and Scrum Methodologies. T E C H N I C A L S KI LLS ET ITSM Tools Service-Now. HTML. Created Email Templates and Email Notifications. Created Data Sources for various external applications. Experience in all phases of SDLC such as Requirement Analysis. along with standard Workflow templates which can be reused. Enhanced the existing LDAP integration and modified business rules. REST Web API Application Servers IIS 6. Spring. Servlets. Knockout Databases SQL Server 2012. Apache Jelly. CT June 15 – Till date Roles and Responsibilities: Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform. C#. PL/SQL Tuning. Good Experience in Angular JS. Coordinated with Offshore team and monitored the work on daily basis. Cargill Minneapolis. UI policies. Involved in Development and configuring the Business Rules. UAT and Production Instances and experience in ODBC and JDBC Developed and oversaw testing strategies to ensure rigorous testing and validation of ServiceNow implementation prior to production. and performed quality assurance testing and user acceptance testing. Involved in Implementation. gathered and documented user and process requirements. and data imports and exports. designing workflows and execution plans. UI Policies in the ServiceNow. Knowledge. including managing system configurations. MN ServiceNow Developer / Admin July 14 – May 15 Roles and Responsibilities: Documented requirements and created use-cases based on the gathered requirements Created functional and technical specifications documents for various ServiceNow modules Created various ServiceNow applications. UI Policies. and tables as per requirements Developed Service catalog by creating new catalog items. CMDB in ServiceNow. report setup. Service Catalog. script includes. Client Scripts. scripted WebServices. Greatly involved in Incident Management Process like Identifying. Integration experience with directories. Implement Service-Now customization including. Urgency and Priority. logging. Great Experience in Microsoft SharePoint Powershell Scripting. Change. Customization and Maintenance of ITIL modules such as Incident. Worked on Prioritizing of Incidents by Impact. Business Rules. Generated and exported Custom reports on Servicenow and SSRS for the Business Users. Client Scripts. Implemented Business Logics to disable the Priority is managed by Data Lookup – set as read – only UI Policies. Configured Mid Server’s on Dev. UI Actions. categorizing and prioritization of Incidents. Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight for ServiceNow solution implementation and customization. Users are populated into the system using LDAP integration and worked closely with Service-Now team and Infrastructure team to facilitate this integration. Created server side scripts and client side scripts. but not limited to. developed workflow customizations. workflow administration. Involved in LDAP integration with ServiceNow for obtaining users and groups Integrated with Remedy using Web Services and File Import Sets . Supported the team responsible for the implementation and administration of the ServiceNow installation. such as Active Directory using methods such as LDAPs. Central Administration and SN Runbook Administration. modules. Data Policies. Problem. Involved in the ServiceNow Discovery and CMDB maintenance. Involved in providing 24*7 production supports in five different versions of Remedy application from onsite location and resolving issues within the Service Level Agreement. UI Actions. Script Includes. CSS. Change Management. Also. scripted Web Services. HTML5 . Configuration Items (Cis). Worked on the Eureka version and in the process of migrating to Fuji. Data Policies in the ServiceNow. Order Guides and Catalog Client Scripts and Work flows Worked on integrating ServiceNow with external SOAP and REST based web services Involved in the ServiceNow instance upgrade activities and Servicewatch. Integrating Service catalog module with “Net cool” monitoring tool using Web Services and fixing the issues that come up while the tolls are getting interacted. script includes. SWBC San Antonio. TX ServiceNow Developer Jun 12 – Jun 14 Involved in gathering the requirements from the business team and writing the technical design documents Maintained the versioning of the functional and technical specification documents in the SharePoint Implementation of Custom Applications. . UI Policies. to arrange them in sequential order to make the user comfortable while raising a request. Tables and Views as per client's requirement Setup MID Server used by Discovery and troubleshooting problems with the tool configurations. Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. Asset Management and Service Catalog. Great experience in eDiscovery and SN Orchestration. Involved in various upgrade and migration activities. Configured multiple forms for Asset module using Configuration Management Database . Created database views to pull the reports on variables that are used by catalog items. Problem Management. Worked on UI Macros to create pages as templates on requirement from the stake holders. Knowledge Management. Customization of form design and layout for various ITIL process for Incident Management. Involved in configuring the Business Rules. Writing script includes invoking them in reference qualifiers or variable scripting. Client Scripts. Created the UI pages to use them in catalog items implemented using UI scripts Worked on order guides. Modules. CI relations and Mid Server Worked on DISCOVERY and set up mid servers and check for the connectivity Configured multiple Catalog Items Front-end web / GUI components using JavaScript. Loaded Catalog Items into Service Now from Remedy Created Record Producers. Involved in redesigning the workflows using ServiceNow workflow editor Extensively worked on CMDB. Pulling reports and scheduling the reports as per the client requirement in ServiceNow. project planning meeting. Created server side scripts and client side scripts. Copart Texas Microsoft . JavaScript. Writing Stored procedures. Developed Web Services using Apache AXIS tool. Views. Wrote different classes. Involved in generating the on-demand reports and scheduling report generation in ServiceNow. Functions and triggers using SQL & PL/SQL. monitors and management packs in SCOM. Cursors. Set up the SLA for the various ITIL processes as per the requirement Involved in various ServiceNow customizations as per client's requirement. Worked on Configuring rules. Packages. Deployed applications using Web Logic 10 Application Server. Automated e-mail is sent to the e-mail id acquired from Active Directory to notify about the invoices. WSDL and Service oriented Architecture (SOA) Concept. Used Datasets. Involved in migration between various ServiceNow instances using Update Sets Worked on loading the data into ServiceNow using import sets Imported Configuration Items(CI) from third party applications using import set tables Experience in configuring email notifications in ServiceNow. web-forms in ASP. Assisted in deploying web pages on server. modules.NET to communicate with Oracle9i. Created the templates using XSL/XSLT to format and store the invoice data and used XPath Navigator to retrieve the values for use in validation. UDDI. Developed UI.NET using VB. coded and provided support to help fix various production issues that gets reported from time to time for existing applications and legacy systems. Implemented Web Services using SOAPprotocol. . AJAX Tools and Java Server pages in Struts Framework. Designed web user controls and custom user controls in order to provide the consistent user interface. this is done using SMTP. presentation layer using HTML. India Java Developer Jun 08 – Jun 10 Involved in analysis and gathering of system requirements and in design phase of the project.Net Developer July 10 – May 12 Designed. Used Web Services to communicate with other platform by using SOAP protocol. Crowdsoft Hyderabad. Used ODP. Involved in redesigning the workflows using ServiceNow workflow editor Involved in reconciliation of complicated workflows to simpler form. Used Cascading style sheets (CSS) to give HTML documents an attractive and consistent appearance.NET as a code behind language and then included in one common namespace. Keep updating codes review and restore older versions of codes were done using Visual Source Safe. removing and programming against flat data. for storing. XML data and relational data. Implemented AOP and IOC concept using UI Spring Framework. . Developed logging events by using Log4j logging frame work. Education: Bachelors in Computer Science and Engineering from JNTU Hyderabad. Involved in development of JSON database for dynamic menu management using DHTML. Involved in writing the ANT build scripts to clean build and deploy the application. JQUERY.5. Involved in development of front end development using JQuery and DOJO and other custom UI widgets. Used ClearCase as version control and Apache Ant build tool for building and deploying the application on Apache Tomcat 5. and JavaScript.0 server.