Grandstream Networks, Inc.UCM6100 Series IP PBX Appliance Voice Prompt Customization Guide Grandstream Networks, Inc. www.grandstream.com ..............11 Figure 8: Web GUI->PBX->Internal Options->Language ............................................................................................................. 5 RECORD YOUR OWN VOICE PROMPT .......................................................................................................................................11 Figure 9: Language Package Uploading ..............................................txt .........................................................1...........................................................................11 Table of Tables Table 1: Voice Prompt Folder Naming Rule ................. 8 Upload Voice Prompt Package To UCM6100 Web GUI .............. 8 Package Sound Files And info.......................................0................................................................................................................................................. 10 Figure 6: Web GUI Display For Language Selection........................................ 12 Figure 10: File Successfully Uploaded ............................................................................................................................................................................ 3 OVERVIEW .................. 9 Table of Figures Figure 1: Customize Voice Prompt ........................... 8 Figure 4: Sound Files and Folders ..................................................................................................................................Index Table of Contents CHANGE LOG .................................... 7 Convert Sound File ...................................... 9 Figure 5: Sample File info..................................................................................................................... 4 Voice Prompt Multi-language Support...............1...................................................................................................................................................................................................22 ...........................................0....................................................................................................................................... 13 Firmware Version 1.................................................................................... Inc ............................ 4 Package Content .................. 7 Record Sound File ..................................................................................... 4 Customize Voice Prompt....................................................................... 5 Figure 2: Sound File agent-loginok............................................ 7 Figure 3: Sound File Converter From Digium.....22 UCM6100 Series Voice Prompt Customization Guide Page 1 of 13 ....................................................txt ................................ 10 Figure 7: Compress Voice Prompt Package ............ 3 Firmware Version 1....................................................................................................................................................................................... 13 Figure 12: Applying Changes to Use New Voice Prompt Language Package ..........................................gsm ............................. 12 Figure 11: New Language Added to Voice Prompt Package List ................... for any purpose without the express written permission of Grandstream Networks. Firmware Version 1. Inc.22 UCM6100 Series Voice Prompt Customization Guide Page 2 of 13 . The latest electronic version of this document is available for download here: http://www. is not permitted. electronic or print.com/support Reproduction or transmittal of the entire or any part.1.grandstream. in any form or by any means.0.This document is subject to change without notice. 1.0. Firmware Version 1.0. Firmware Version 1.22 • This is the initial version. Minor updates for corrections or editing are not documented here.22 UCM6100 Series Voice Prompt Customization Guide Page 3 of 13 .CHANGE LOG This section documents significant changes from previous versions of the UCM6100 series IP PBX appliance voice prompt customization guide.1. Only major new features or major document updates are listed here. the voice prompt can also be customized into other languages or modified to replace the current ones. There are 10 languages currently provided and maintained by the UCM6100 series. Customize Voice Prompt Besides the multi-language voice prompt support built-in with the firmware. • English and Chinese are built in with the firmware. Users cannot delete it by themselves. • All the languages can be upgraded on the PBX. properly package the audio files and then upload to the PBX web Firmware Version 1.OVERVIEW Voice Prompt Multi-language Support The UCM6100 series IP PBX appliance supports system voice prompt in multiple languages. • The other languages can be downloaded and directly installed to the PBX.1. In order to do this.0.22 UCM6100 Series Voice Prompt Customization Guide Page 4 of 13 . The supported languages are: English Chinese German French Arabic Italian Spanish Polish Portuguese Russian Note: • The English and Chinese voice prompt are embedded in the UCM6100 series firmware by default. users will need record the voice prompt in correct format. pdf This document describes the process to customize voice prompt for UCM6100 series from preparing recorded audio file to uploading the package.0. It is NOT recommended to change the name or structure of the file/folder. • en This folder includes the English voice prompt files in .gsm format used on the UCM6100 series current firmware. Firmware Version 1. Once the language package is uploaded successfully. Figure 1: Customize Voice Prompt Package Content The UCM6100 series Voice Prompt Customization Package contains the following items: • UCM61xx_voice_prompt_customization_guide.22 UCM6100 Series Voice Prompt Customization Guide Page 5 of 13 .1.GUI. It contains multiple files and folders. The following figure shows the process to customize voice prompt using recorded sound files. users will be able to select the language to be used for the voice prompt. xlsx This excel file lists all the English voice prompt file name and voice prompt text for self-recording or translating purpose. Firmware Version 1. • info.xlsx.txt file in correct format for package uploading. It is recommended to directly use this file with your modified text.0.• UCM61xx_voice_prompt_list.22 UCM6100 Series Voice Prompt Customization Guide Page 6 of 13 . • UCM61xx_voice_prompt_list_readme.txt This is a readme file for the UCM61xx_voice_prompt_list.txt This is a sample info. Please keep the format and the number of lines in this sample as it is when modifying the txt file.1. xlsx. Users should be able to find the corresponding sound files according to the file name.xlsx. u/a law. Please follow the instructions below regarding the correct file name and format to make sure the recorded file can be accepted and played by the UCM6100 series.RECORD YOUR OWN VOICE PROMPT This section describes how to prepare your own voice prompt file.gsm 2. Firmware Version 1. Please refer to the UCM61xx_voice_prompt_list_readme. For example. G-711.22 UCM6100 Series Voice Prompt Customization Guide Page 7 of 13 . Record Sound File 1. It contains the voice prompt text for all the English sound files used on the UCM6100 series. vox. • The recorded file name must be consistent with the name defined for the voice prompt text in UCM61xx_voice_prompt_list.000Hz wav.txt for more information about the list.000Hz) or any other down sampled codec (such as 16bit/8. Users could choose your own recording software or tools as preferred. package the language files and then upload to the UCM6100 series. Figure 2: Sound File agent-loginok. convert it to compatible format. and etc).1.wav format (16bit 48. find the excel file UCM61xx_voice_prompt_list.gsm has the voice prompt "Agent logged in". In the provided English voice prompt package. Record the voice prompt according to the voice prompt text information. MP3. the sound file agent-loginok. • It is recommended to record the sound file in .0. Inc can be used to convert the sound file. Signed Linear. Inc Once the file is converted successfully.txt 1.22 UCM6100 Series Voice Prompt Customization Guide Page 8 of 13 . All the converted sound files and folders should be put together under the same directory.xlsx. put it into the sound file folder. the recorded sound file cannot be directly used by the UCM6100 series. G. For example. using audio processing software tools.Convert Sound File Usually.digium. GSM. For example. Note: • We recommend to use GSM format sound file for uploading as the file size is usually smaller than the other compatible format. Users would need convert the sound file to make it compatible with the PBX system before uploading. http://my. The recommended format for the compatible sound file format is 8KHz Wav.0. Package Sound Files And info.com/en/products/ivr/audio-converter/ Scroll down to the bottom of the page and you shall see the converter options. Firmware Version 1. Then rename it to be consistent with the name defined in UCMxx_voice_prompt_list.729 or uncompressed alaw/ulaw. Figure 3: Sound File Converter From Digium.1. the following online converter provided by Digium. download and save it to your PC. Once done. 1. Figure 4: Sound Files and Folders The sound file folder needs to be named with specific string for certain languages. Mexican es Swedish se Ukrainian ua UCM6100 Series Voice Prompt Customization Guide Page 9 of 13 . Please see those languages listed in the following table.all the following files and folders are put into a folder called "es". Table 1: Voice Prompt Folder Naming Rule Language Chinese zh Danish da Dutch nl English en English (British) en_GB French fr German de Georgian ka Greek gr Hebrew he Hungarian hu Italian it Norwegian no Polish pl Portuguese pt Portuguese (Brazil) Firmware Version 1.0.22 File Name pt_BR Russian ru Spanish. some of the voice prompts (usually related to date.1. Open the sample info. 2. The following picture shows the content of the sample info. Link: http://notepad-plus-plus.txt file and put your language name in there with correct format (2 lines. Otherwise.This is to ensure the pre-defined grammar/syntax in the software side for each language can be applied.22 UCM6100 Series Voice Prompt Customization Guide Page 10 of 13 .0. UNIX). number and etc) might not be played with correct syntax. Please do not include any extra text information except the display name.txt file using Notepad++. the voice prompt can still be played and it will be played with the English grammar/syntax.txt is to provide the displayed name for the language selection on the UCM6100 series web GUI. Encode UTF-8.txt Figure 6: Web GUI Display For Language Selection Firmware Version 1. Note: • If the file name is not using the pre-defined string or the language you would like to use is not listed in the table. The purpose of the info. • The content of the txt file is the language name to be displayed on the web GUI for users to select once the language package is uploaded to the UCM6100 series.org/ Figure 5: Sample File info. Then compress them together into one single package.bz2. tar. Figure 8: Web GUI->PBX->Internal Options->Language Firmware Version 1. Upload Voice Prompt Package To UCM6100 Web GUI 1. tgz.Z.[info. and gz.txt] • The supported package format are tar.zip.3.1. tar.gz. [Compressed Package] . zip. Put the info. es.zip Figure 7: Compress Voice Prompt Package • Please make sure info. tar.0. bz2. Otherwise.22 UCM6100 Series Voice Prompt Customization Guide Page 11 of 13 . The package structure should be as below.txt file and the voice prompt folder (folder "es" in the example) into the same directory.txt and folder "es" are directly under es. From your PC's web browser. log into the UCM6100 series web GUI and go to PBX->Internal Options->Language.[Voice Prompt folder] which contains all the sound files and folders . • The supported package size is under 20M after compressing. the UCM6100 series will consider the package invalid. Click on "Save".2. Once successfully uploaded.0.22 UCM6100 Series Voice Prompt Customization Guide Page 12 of 13 .1. Figure 9: Language Package Uploading 3. Then click on to start uploading. The new uploaded language will be added to the Voice Prompt Package List. Select the language in the Voice Prompt Package List. Firmware Version 1. the following message will show. Click on and select the compressed language package from your local PC. Figure 10: File Successfully Uploaded 4. Inc.Figure 11: New Language Added to Voice Prompt Package List 5. Firmware Version 1.22 UCM6100 Series Voice Prompt Customization Guide Page 13 of 13 .0.1. * Asterisk is a Registered Trademark of Digium. Click on "Apply Changes" on the upper right of the web page to take effect. Figure 12: Applying Changes to Use New Voice Prompt Language Package The customized voice prompt package is now ready to be used on the UCM6100 series IP PBX system.