TS 7.3.139-RNLOC DOCSIS (1.0)

March 25, 2018 | Author: El Vengador Anonimo | Category: Session Initiation Protocol, Domain Name System, Modem, Customer Premises Equipment, Transmission Control Protocol
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Touchstone®Telephony Firmware Release 7.3.139 Release Notes and Letter of Operational Considerations Touchstone® Telephony Firmware Release 7.3.139 Release Notes and Letter of Operational Considerations Document release Document date Release 1.0 January 12, 2012 © 2012 ARRIS Group, Inc. All Rights Reserved Printed in the USA The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. User must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS Group, Inc. ARRIS, ARRIS Group, Inc. and Voice Port are trademarks of ARRIS Group, Inc.. Cornerstone is a registered trademark of ARRIS Group, Inc.. The firmware described in this document is furnished under a license agreement and may only be used in accordance with the terms of that license. Publication History January 12, 2012 January 12, 2012 Draft, v0.1 Approved, v1.0 3 1.2 2.2 1.4 1.5 1.3 3 ARRIS COMMITMENT ____________________________________________ PURPOSE AND SCOPE OF THIS DOCUMENT _____________________________ PRODUCT IDENTIFICATION AND PURPOSE OF RELEASE ___________________ FIRMWARE FILENAME VARIANT INFORMATION _________________________ MINIMUM FIRMWARE BASELINE FOR HARDWARE _______________________ PRODUCT DOCUMENTATION _______________________________________ DOCSIS OPERATIONAL CONSIDERATIONS ___________________________ 58 UNSUPPORTED FEATURES ________________________________________ 60 UPGRADE CONSIDERATIONS ______________________________________ 61 CUSTOMER SERVICE AND SUPPORT__________________________ 65 APPENDIX A: COMPLIANCE MATRIX _____________________________ 66 .1 3.6 2 DOCSIS NEW PRODUCT FEATURES _________________________________ 5 RESOLVED FIELD BULLETIN(S) ____________________________________ 11 DOCSIS RESOLVED PRODUCT DEFICIENCIES _________________________ 12 LETTER OF OPERATIONAL CONSIDERATIONS _________________ 58 3.1 1.Table of Contents 1 OBJECTIVES OF THIS DOCUMENT _____________________________ 1 1.3 4 1 1 1 2 2 4 RELEASE NOTES ___________________________________________ 5 2.1 2.2 3. ARRIS continually strives toward meeting our customer’s needs with solutions that will help achieve their business objectives.3. Product Description MSUP 17 – TS 7.139 Validation Sequence  Maintenance Supplemental Release (MSUP) Supported DOCSIS Standard(s)  DOCSIS 3. Not all configurations and hardware variants are supported with each release.139 DOCSIS 3. 1.139 1 Objectives of This Document 1.5 Firmware Filename SysDescriptor PacketACE TS0703139_122011 SW_REV: 7.3.Touchstone Telephony Firmware .0 PacketACE Release 3.3 Product Identification and Purpose of Release Described in this document is the Touchstone Telephony Firmware.0 Supported Signaling Protocol(s)   Network-Based Call Signaling (NCS) Session Initiation Protocol (SIP) Supported PacketCable Standards  PacketCable 1.Release 7. It also informs operators of known Operational Considerations associated with this product release that have been identified either through ARRIS’ testing or field operations. Information pertaining to support for this specific release is detailed in the table below.29 or later Release Notes & Letter of Operational Consideration 1 . 1.3. value-added products and services to the Multiple System Operator (MSO).2 Purpose and Scope of This Document This document describes the value-added features and anomaly resolutions associated with this release. This Touchstone Firmware release is intended for ARRIS manufactured E-MTAs.1 ARRIS Commitment ARRIS is committed to developing high quality. 98) WBM750A/B TS070198_071510 (TS 7. TM822.98) WBM760A/B/C TS070198_071510 (TS 7.1.1.98) WBM750C TS070198_071510 (TS 7.139 1.Touchstone Telephony Firmware . TM802. TM722.Release 7.4 Firmware Filename Variant Information The table below presents the filename extensions used on Touchstone products. Hardware Model Firmware Image TM702/722 TS070198_071510 (TS 7. and TM804 hardware platforms WBM760_CM820 Supports WBM760 & CM820 hardware platforms MONO Monolithic image containing both eRouter and DOCSIS images MAC14 Used to validate upgrades and downgrades SIP Session Initiation Protocol (SIP) firmware image 1.98) Release Notes & Letter of Operational Consideration 2 .5 Minimum Firmware Baseline for Hardware The table below shows the minimum released firmware needed to operate a specific model of hardware.1.3. Not all variants of a load are created for a release. FILENAME EXTENSION _NA PURPOSE OF EXTENSION North America signed firmware image MODEL_852 Supports the TG852 hardware platform MODEL_862 Supports the TG862 hardware platform MODEL_7_8 Supports the TM702.1. 46) TM804G TS070397_042811 (TS 7.Release 7.97) TG852G TS070373_121610 (TS 7.3.3.Touchstone Telephony Firmware .3.3.73) TG862G TS070395_041311 (TS7.139 CM820A/B/C TS070397_042811 (TS 7.97) TM802G TS070346_081910 (TS 7.97) TM822G TS070397_042811 (TS 7.3.3.3.95) Release Notes & Letter of Operational Consideration 3 . Touchstone Telephony Firmware .3) Release Notes & Letter of Operational Consideration 4 .Release 7.139 1.3.6 Product Documentation Other relevant information is included in the following documentation: Product Touchstone® Telephony Guide (TS7. 139 Argentina Call Tones This firmware release introduces support for the Argentina country code template with customized tone and ring cadence definitions.Touchstone Telephony Firmware .123 Release Notes & Letter of Operational Consideration 5 .128 No new features were added to this release.3. Added in TS 7.3.Release 7. This allows the operator to overcome standards-based SDP checking of this scenario.3. Included in the Resolved Product Deficiencies section is a list of resolved operational considerations noted in previous releases. Added in TS 7.3. SIP GUPI TFTP Override Provisioning Method This firmware release introduces support for the ' gupiTftpSvrOverride(11)’ provisioning method where the FQDN of the MTA TFTP server is provisioned via the arrisMtaDevTFTPServerAddrOverrideFQDN MIB in the CM configuration file. Added in TS 7. The feature switch is located in the MIB ppCfgMtaCallpFeatureSwitch. It is configured via a new feature switch in MIB ppCfgMtaFeatureSwitch. and proceed with call setup. 2.135 Loop Diags Low REN Warning This firmware release introduces the ability to configure the Loop Diags subsystem so that detection of Low or no REN on a line results in a Warning.139 2 Release Notes The Release Notes describe the New Product Features introduced in the Touchstone Firmware for the ARRIS Touchstone Telephony Modem(s).3. not a Failure. Support to Ignore Missing Payload Types A configurable feature switch has been introduced to allow the eMTA to ignore a payload type in an SDP payload attribute line.1 DOCSIS New Product Features Added in TS 7. when the payload type is not listed in any of the media descriptions. arrisCmDoc30SetupEthernetLinkBounce. which is one of the principal goals of the CableLabs BSoD initiative.3. CM820.110 No new features were added to this release.Release 7. which enables the modem to briefly interrupt and reset the CPE Ethernet connection upon loss of downstream connectivity due to an extended RF cable cut (T4).115 Reset Ethernet Connectivity after Loss of DS This release adds a new MIB.3.120 Internal SpeedTest Application This firmware release adds an internal speed test application which allows an MSO to perform downloads/uploads to the modem itself.3. this feature is supported for WBM760. and TM804. Reset Ethernet Connectivity after Loss of DS This release extends the capabilities of this feature to also support the WBM750 and TM702 HW models. Added in TS 7. Ability to handle non-standard ‘T38’ in SDP A new capability has been added to the NCS message parsing to accept the non-standard value of ‘T38’ in the sdp as a valid alternative for ‘t38’ Added in TS 7. Added in TS 7. Release Notes & Letter of Operational Consideration 6 . Please consult your CMTS operations guide for implementing this feature.3. Currently.139 No new features were added to this release. The L2VPN feature allows cable operators to offer a Layer 2 Transparent LAN Service (TLS) to commercial enterprises. TM822. without utilizing a CPE. The test may be initiated either via SNMP or the WebGUI. Business Services over DOCSIS (BSoD) This release supports the Cable Labs BSoD/L2VPN specification. TM722. The MSO can enable this MIB to initiate a DHCP request sooner in order to shorten recovery time. Measurement of downstream and upstream speed is accomplished by transferring a file between a network server and the embedded FTP/HTTP client in the modem. TM802.Touchstone Telephony Firmware . This featured is disabled by default. This functionality enables the MSO to use symbolic links for consistency in their firmware filenames included in the CM configuration file. the PacketCable defined text is replaced with “ARRIS SIP <HW Type> compatibility mode" where “HW Type” is the model of the device.99 Source IP in Reset Logs When a modem is rebooted via docsDevResetNow. Added in TS 7.: TM802G.Touchstone Telephony Firmware .89 Ability to Keep CPE MAC after Disconnect In this release.3. Added in TS 7. a new MIB arrisCmDoc30DhcpMtaOpt60Override is added for adjusting the Device Identifier information in DHCP Option 60 for Legacy SIP devices.g.Release 7.3. a new MIB ‘arrisCmDoc30SetupKeepCpeOnIfDisconnect’ is added to this release.3. Added in TS 7. CPE’s MAC address will be kept in the Release Notes & Letter of Operational Consideration 7 . e.108 ResetMTA CLI command A new CLI command ‘resetMTA’ was added to the ‘Voice’ menu for resetting just the MTA portion of the modem.0 products when the filename is unchanged.3.92A No new features were added to this release. the source IP address of the SNMP set request PDU is recorded in the last reset log. The default setting for this feature is disabled. When enabled.3. When the MIB is set to enable (1).97 Software Download Filename Check Override Feature A new MIB arrisCmDoc30SetupSWDLFilenameCheckOverride was added to allow SNMP initiated downloads to proceed in the same manner as ARRIS D2. Added in TS 7. ARRIS SIP “compatibility” mode advertisement In this release.3.139 Added in TS 7. Hardware Power ON Reset Logging An entry and timestamp are now recorded in the “last reset reason” log for AC power loss and when the hardware reset button is pressed. arrisMtaDoc30AdjustCallpFeatureSwitch has been added that enables the adjustment of the ppCfgMtaCallpFeatureSwitch to be the same mapping as the feature switch setting and default values specified in the DOCSIS 2. the ARRIS proprietary LVM arrisMtaDevLoopVoltageMgmt MIBs objects are now supported via the MTA configuration file only.65A No new features were added to this release. A value of 1 in DOCSIS 2.5 pktcEnNcsEndPntLVMgmtTable MIBs. Allow endpoints to enter the Lockstep quarantine mode (0x00000002) A value of 0 in DOCSIS 3. 2. 3. Added in TS 7.0 enables Lockstep quarantine mode. and other associated data.3.Touchstone Telephony Firmware . Added in TS 7. Allow piggybacked transmission of NCS messages (0x00000001) Release Notes & Letter of Operational Consideration 8 . deletions. The MAC address will be deleted from the table if the MIB is set to disable (0) which is the default setting.81A No new features were added to this release.3.87 SIP Post Provisioning This release of firmware supports the ability to provision the eDVA after it has registered with a minimal configuration file.3.0 enables provisional responses. a new MIB object. Added in TS 7.0 For networks that cannot support multiple MTA configuration files.65 Enhancement to Callp Feature Switch Setting between D 2.81 ARRIS Proprietary LVM MIB Support In addition to the PacketCable 1.0 enables Lockstep quarantine mode. Added in TS 7.139 CPE MAC learning table after the CPE is disconnected.Release 7.3. The following bits in the ppCfgMtaCallpFeatureSwitch are affected: 1.0 and D 3.0 enables provisional responses. A value of 1 in DOCSIS 2. Allow endpoint to send provisional responses (0x00008000) A value of 0 in DOCSIS 3.3.0 firmware. Added in TS 7.3. The feature supports post provisioning for line additions. This provisioning method can only be selected from the arrisMtaDevProvMethodIndicator. Added in TS 7. is now available for SIP loads.65. reject requests for more UGS-SF than can be support (24). A value of 1 in DOCSIS 2. Release Notes & Letter of Operational Consideration 9 .3.3.3.Touchstone Telephony Firmware . These include adding the ability to parse DSC messages with more than 3 classifiers. When the modem registration is complete the value of the ppCfgMtaCallpFeatureSwitch will be adjusted if the new arrisMtaDoc30AdjustCallpFeatureSwitch MIB is enabled (1). This feature can be implemented by setting the following arrisMtaDevPwrSupplyEnableDataShutdown MIB object to ‘disabled’. S-CDMA support feature can be implemented by setting the arrisCmDoc30SetupPowerSaveOption MIB object from the default ‘maxbattery(1)’ to ‘maxupstream(0)’. All combinations of downstream and upstream between 1x1 and 8x4 will be supported.0 downstream channels for Model 8 units. This is identical to GUPI MAC MTA provisioning.0 enables piggybacked transmission. Added in TS 7.Release 7. synchronous upstream S-CDMA is now supported.0 enables piggybacked transmission. however SCDMA is disabled by default to help maximize battery hold up time on all Model 8 Telephony Modems.3. the modem will support all upstream types but the battery hold up time will be reduced.46 8x4 Tuner Support This firmware release will support up to 8 bonded DOCSIS 3.55 SIP: Provisioning Method GUPI Encrypted MAC MTA Supported A new provisioning method. S-CDMA Support Starting TS 7. gupiEncryptedMacMta. with support for decrypting the encrypted provisioning file. The actual definition of the individual bits in the ppCfgMtaCallpFeatureSwitch is not changed.139 A value of 0 in DOCSIS 3. When set to ‘maxupstream(0)’. and improvements to the classification of SF. Power Save Management (PSM) Enhancement This firmware release supports an additional enhancement to the PSM feature that will allow the eMTA to switch to 1x1 bonded mode while keeping the LAN interface fully powered when the modem loses AC power and the default data shutdown timer of 5 minutes expires. Enhancements to MGPI Functionality This firmware release adds several updates to the MGPI operations. 3 firmware release now provides an update to the feature which can prevent an eMTA from resetting after a firmware download during an active call. Non-Service Affecting Firmware Download and Application TS7. TM802 Hardware Support TM802 provides a single 10/100/1000 Base-T Ethernet interface for ultra high speed data throughput based on the DOCSIS 3.Touchstone Telephony Firmware .3 firmware release supports an enhanced Power Save Management (PSM) to maximize battery hold-up time for all Model 8 Telephony Modems. This feature has been implemented through the addition of the arrisMtaDevSwDnldNoSvcImpact MIB object. the modem will power down the LAN interface and switch to 1x1 bonded mode. the operator must manually reset the modem. Due to the nature of the power-management feature. the eMTA activates data interface and restore its original bonding mode. This MIB can also be set via SNMP or the CLI.0 cable modem specifications with 8x4 channel bonding. is set to enabled in the CM configuration file the packet threshold value is set to 3 packets and the timeout is set to 1 second. The default behavior of this MIB is disabled in order to be compliant with the DOCSIS specification which states 1000 packets and a timeout of 2 minutes. Please note that USB is not supported on TM802 hardware. However.  Enable(1) – Download firmware immediately but delay the reboot unit all line are on-hook and no connects are active. The value for this MIB is stored to NVRAM. Value settings are described below with the default setting set to Enable(1):  Disable(0) – Always download firmware and reboot immediately after firmware download. arrisCmDoc30SetupReducedOORThreshold. the reboot occurs autonomously. Out of Range (OOR) Threshold Change This release of firmware supports the ability to enable a reduced combination of Out of Range (OOR) packet sequence numbers the modem will discard and the minimum time it will wait before it re-synchronizes with the CMTS.139 Power Save Management TS7. For CLI and SNMP changes. synchronous upstreams (S-CDMA/S-TDMA) are not currently supported on Model 8 units. Release Notes & Letter of Operational Consideration 10 .  StrictEnable(2) – Do not download firmware if any phone endpoint is off hook. Once AC power is restored. When the modem loses AC power and the data shutdown timer expires. a modem reset is required before the new OOR threshold values take effect.Release 7.3. For a configuration file change. When the SNMP MIB Object. Touchstone Telephony Firmware . Field Bulletin Number Field Bulletin Title Product Defect Number AFB-10-0307 ARRIS DOCSIS 3.139 2.2 Resolved Field Bulletin(s) The following field bulletin issues were resolved in this Touchstone firmware release or previous firmware releases.0 E-MTA Certificate Failure with Secure Provisioning PROD00156134 Release Notes & Letter of Operational Consideration 11 . PROD00159954 PROD00156134 AFB-10-0306 ARRIS DOCSIS 3.Release 7.0 E-MTAs Which Experience Multiple T4 Timeouts Prematurely Drop Calls.3. 3. Considerations that aplly to a specific feature implementation will designed with one of the following prefixes included in the heading:  LVM: Loop Voltage Management  NCS: NCS Signaling Protocol  SIP: Legacy (pre-IMS) SIP Signaling Protocol  SSH: Secure Shell  T.3 DOCSIS Resolved Product Deficiencies ARRIS continues to resolve any product deficiencies discovered. PROD00176707 Description After being placed on hold. PROD00161080 Description Impact MTA is not processing proxy messages correctly when they contain more than one Contact header. This Touchstone Firmware release contains closure for the detailed issues listed in the following section.38 Feature Specific Issue  TR69: TR-069 Specific Issue The following issues were resolved in release 7.139 2. Impact Service Occurrence High Release Notes & Letter of Operational Consideration 12 . Service Occurrence High 2.3.Touchstone Telephony Firmware .38: T. the call audio does not resume in cases where the value of the SDP version is greater than 4294967295.3.2 SIP: Audio Not Resumed After Call Hold Tracking No.Release 7.1 SIP: Multiple Contact Headers Not Handled Correctly Tracking No.3.139 2. line 3 & 4 information could not be accessed for the following MIBs:  ppSurvPortMaintState  ppSurvPortLcDiagRequest  ppSurvPortLcDiagLastResult  ppSurvPortTable Service Occurrence High 2.3. PROD00176092 Description Impact During certain features including 3WC. PROD00177761 Description Impact On a TM804. PROD00174209 Description Impact When making SIP calls.3.3 TM804: Can’t access MTA MIBs for Lines 3 & 4 Tracking No. PROD00177793. the MTA will fail blind call transfer if the terminating end answers the transferring call too fast (less than a second).139 2. resulting in a failed call.4 MTA rejects MDCX message during 3WC Tracking No.3. the scanning override webpage will crash when accessed while the modem is scanning.5 SIP: Blind Transfer Call Failures Tracking No. PROD00178685 Description Impact For ARRIS TM822 and TG862 products.3. Service Occurrence High 2. the modem may incorrectly reject an SDP message with zero-IP address while modifying a connection (MDCX). Service Occurrence High Release Notes & Letter of Operational Consideration 13 .Release 7.6 Scanning Override Page Not Functional Tracking No.Touchstone Telephony Firmware . PROD00177660.3. Service Occurrence High 2. 8 BSoD traffic fails when frame size is 1526 bytes to CMTS Tracking No.0 default values.7 BSOD Functionality Tracking No. PROD00177010 Description Impact The following BSOD related issues have been corrected:  Multicast and broadcast traffic cannot properly traverse the L2VPN in the downstream. non-BSOD(traffic to CM) nor BSOD(traffic to CPE).  When provisioned.135 2.3.3.9 Incorrect Australian template defaults Tracking No. But Upstream traffic works for both non-BSOD and BSOD packets. PROD00174040 Description Impact 1526 byte packets (double tagged packets) arriving at the CMTS with double tags and then forwarded downstream appear to be blocked.139 2.Touchstone Telephony Firmware . Operational Occurrence Rare The following issues were resolved in release 7. the downstream traffic does not work.  Traffic cannot reach an unknown Destination MAC address behind a BSoD enabled CM820A.3. Service Occurrence High Release Notes & Letter of Operational Consideration 14 . Service Occurrence High 2.Release 7. PROD00177557.3.3. PROD00177558. PROD00175875 Description Impact The Australian country code template settings for WT1 and hook-flash timing did not match DOCSIS 2. 12 CM Activity Not Stopped after RNG-ABORT message Tracking No. PROD00177119 Description Impact The DS LED should be green when the DS is bonded. PROD00177272 Description Impact When using the Brazil country code template. PROD00174082 Description Impact In downstream bonding scenarios. PROD00175765 Description Impact When the CMTS send a Ranging-ABORT message. Particularly evident when TCP receive window of size 65K or less. when in NACO OFF. Service Occurrence High 2. and will flash amber is the DS is unbonded. the LED flashes amber even when the DS is bonded. Currently. TCP protocol throughput is occasionally observed to be slower than expected in traffic tests. Now.13 Downstream TCP Throughput below Benchmark Tracking No. CallerID information was not displayed using DTMF signaling protocols.3.Release 7.3.139 2. Service Occurrence High 2. the LED will flash green if DS is bonded.3. Service Occurrence Medium Release Notes & Letter of Operational Consideration 15 .11 DS LED is Amber when NACO is OFF with DS Bonding Tracking No.3. the CM must stop all activities on the upstream.10 No CallerID displayed for Brazil template Tracking No.Touchstone Telephony Firmware . Service Occurrence High 2.3. Service Occurrence Low 2. Operational Occurrence High 2.3.3. PROD00174229 Description Impact Add support for ‘ChileT’ country code template to support customized customer dialtone and ringback tones.14 Slower Registration Times for Broadcast IM Ranging Opportunities Tracking No.3.15 Web GUI displays incorrect MTA boot file nam Tracking No. Operational Occurrence High The following issues were resolved in release 7. PROD00153458 Description Impact E-MTAs using Broadcast IM ranging opportunities for nonprimary US acquisition may observe slower registration times and more instances of US partial-service.16 SIP: Port 2427 opened Tracking No.3. PROD00163294 Description Impact The MTA boot file field under the DHCP Web page displays garbled information when MTA provisioning is not complete.139 2. PROD00160196 Description Impact Test showed that port 2427 was incorrectly opened when using SIP load.128 2. Service Occurrence High Release Notes & Letter of Operational Consideration 16 .17 Wrong tones for ‘ChileT’ Country Code Template Tracking No.3.Touchstone Telephony Firmware .Release 7.3. 3.18 PCMM: Service Flow and Classifiers not correctly setup Tracking No. PROD00174627 Description Impact Add SIP support for caching the last DNS records in case the next DNS query fails. Impact Service Occurrence High 2. an error could occur when modifying the modem’s service flow and classifier tables while processing a Dynamic Service Change message from the CMTS.hookflash detection was not being re-enabled.3.20 SIP: DNS Cache Feature Not Supported Tracking No. Service Occurrence High 2.19 SIP Hook-Flash Event Reporting Support Tracking No.3.Release 7. PROD00174548 Description Impact When using PCMM. This resulted in calls going over the best effort service flow. Taking the line OOS and then back IS corrects the issue.3. rather than the intended UGS flow.3.21 MTA fails to recognize Hook-Flash detection Tracking No. Service Occurrence High 2.139 2.Touchstone Telephony Firmware . Service Occurrence High Release Notes & Letter of Operational Consideration 17 . PROD00173562 Description Add SIP support to enable hook-flash reporting for the Broadsoft SIP solution. PROD00175740 Description Impact If the MTA line was requested to ignore hookflash and then processed an embedded request that re-enabled hookflash detection . Release 7. the CM must stop all activities on the upstream.Touchstone Telephony Firmware . PROD00175765 Description When the CMTS send a Ranging-ABORT message. PROD00174077 Description Impact When TR-069 TLVs are used in a config file on a non-gateway hardware platform that does not support TR-069 (all TS 7.3.3.23 TR69 : Exception in non-TG firmware with TR-069 config file Tracking No.22 CM Activity Not Stopped After RNG-ABORT message Tracking No. Operational Occurrence High 2. Impact Service Occurrence High The following issues were resolved in release 7.3.3 non-TG platforms). PROD00174079 Description Impact Internal speed test application support is missing on the CM820.3.123 2.3.24 Speedtest support is missing on CM820 Tracking No. the firmware will crash. Operational Occurrence High Release Notes & Letter of Operational Consideration 18 .139 2. 3. This occurs when the TO header of the 407 challenge uses a different domain name.28 Upstream interoperability problems in STDMA mode Tracking No. PROD00173562 Description Impact The SIP feature (provisionable by Sip Feature Switch) to enable standard hook-flash reporting with the SIP INFO message does not work. Service Occurrence High 2. Service Occurrence High 2.3.25 SIP: P-Preferred-Identity Header uses wrong domain name after 407 challenge Tracking No.139 The following issues were resolved in release 7.3. which disables STDMA. Arris has added a new CM MIB arrisCmDoc30SetupIgnoreMddSymbolClockIndicator to enable the cable modem to operate only in ATDMA mode. Service Occurrence High 2.27 SIP: No Support for Standard INFO Hook Flash Tracking No. The RSIP ACK may not be accepted causing the RSIP to be retransmitted and the restart process to not be completed. Release Notes & Letter of Operational Consideration 19 . PROD00173742.3. PROD00172625 Description To solve interoperability issues with some CMTS using STDMA upstream mode.Release 7.3. PROD00173163 Description Impact The P-Preferred-Identity header uses the wrong domain name after a 407 challenge to the initial invite. The default value of the MIB is enabled.Touchstone Telephony Firmware .3. PROD00173345 Description Impact A no dialtone condition may occur if only line 2 is provisioned and the acknowledgement to the RSIP contains a notified entity parameter.26 pNe!!! error log resulting in no dialtone Tracking No.120 2. 3. RIPv2 packets from CPE devices were not correctly passed by the Release Notes & Letter of Operational Consideration 20 . PROD00173529.31 SIP: End of Call stats not spec compliant Tracking No. TM822.3. PROD00173389 Description Impact Interoperability issue where in certain Cisco 10K firmware releases.32 RIPv2 packets from CPE not passed to CMTS Tracking No. TM804. PROD00169429 Description In certain customer configurations with MDF enabled. PROD00172083 Description Impact Increased the number of NM Access Filters supported in the CM configuration file from 16 to 32 to match implementation for ARRIS DOCSIS 2. This update detects the condition and compensates for the invalid RCP message. PROD00173112. Impact Operational Occurrence High 2.30 Modems may Fail to Bond against Cisco 10K CMTS Tracking No. and TG862 modems to correctly bond on the secondary channels. PROD00163871 Description The end of call stats made available at the conclusion of a SIP call are not fully compliant to the RTCP-XR specification document (draft-ietf-sipping-rtcp-summary-06) as was advertised in customer documentation.Release 7. Service Occurrence High 2.3.Touchstone Telephony Firmware .139 Impact Service Occurrence High 2. Operational Occurrence High 2.3.3.29 CM Config File limited to 16 NM Access Filters Tracking No. This affected the ability for ARRIS CM820. the CMTS will incorrectly select the wrong RCP when bonding greater than 4 channels.0 products. Impact Service Occurrence High 2. PROD00171380 Description Impact The value returned for the arrisMtaDevSignalingAvgLatency MIB was not in the milliseconds format. Operational Occurrence High 2.3.34 DST doesn't work with Australia/New Zealand time Tracking No. Operational Occurrence High The following issues were resolved in release 7. PROD00169429 Description RIPv2 update packets from LAN side CPE routers are not forwarded correctly by the ARRIS modem.139 modem to CMTS and northbound routers.35 RIPv2 packets from LAN side router not forwarded Tracking No.3.Release 7.3. PROD00171830 Description Impact Daylight Savings Time does not work with Australia/New Zealand time when the “start” and “end” end time after not in the same calendar year.3. PROD00167200 Description Added support for handling of Partial Services fallback mode Release Notes & Letter of Operational Consideration 21 .36 arrisCmDoc30SetupPartServiceFallback20 MIB does not work for Model 8 HW models Tracking No.33 Incorrect units for Average Signaling Latency MIB Tracking No.3.115 2.3.Touchstone Telephony Firmware . Impact Service Occurrence High 2. 3.3. In this case. This feature is now supported for all ARRIS HW models instead of just Model 7 HW. PROD00171863 Description Impact When Option 177 provisioning is used.Touchstone Telephony Firmware .0 mode (1x1). or Chrome browsers.3.Release 7.3. Impact Service Occurrence High 2.110 Release Notes & Letter of Operational Consideration 22 . Safari. the MTA does not correctly obtain an MTA IP address if Subtype-9 is encapsulated in the Option-177 DHCP OFFER.139 into 1x1 for older CMTS software revisions that do not support partial service.0 mode on Cable MAC domains where greater than 16 Downstreams are provisioned and advertised in MDD messages.39 Option 177: Cannot Complete MTA Provisioning Tracking No. the modem will register in D2. Occurrence High 2.37 Modem fails to register for greater than 16 DS Tracking No.3. Impact Operational.38 Web page displayed incorrectly for IE browsers Tracking No. Impact Service Occurrence High 2. This issue does not occur for Firefox. PROD00171388 Description The ARRIS webpage is not rendered correctly when Internet Explorer is using an extra wide setting (more than double the width of the normal webpage). Service Occurrence High The following issues were resolved in release 7. PROD00163762 Description The modem will not register in D3. 3.3. Impact Operational Occurrence High 2.40 Possible MTA reset if SIP Digit Map incorrectly configured Tracking No. PROD00169814 Description TLV provisioning of a SIP Digit Map may not restrict calls that do not match the provisioned Digit Map.Release 7.43 Incorrect call results with SIP Digit Maps provisioned via TLV Tracking No.108 2.41 BPI Disabled Caused Slower Upload Speeds Tracking No. PROD00168534 Description Impact Modems operating with BPI disabled may have slower upstream throughput on some CMTSs that incorrectly handle a version field of 0. PROD00171135 Description Impact If the sipCfgDigitMap MIB is provisioned to an invalid length.3.3.3. A call may be setup even if it does not specifically match the provisioned Digit Release Notes & Letter of Operational Consideration 23 .139 2. Service Occurrence High The following issues were resolved in release 7.3. PROD00170054 Description The “Reset Session” button on the Technical Support webGUI page did not reset the active telnet sessions. and always indicated success.42 Telnet Sessions Not Reset Tracking No. Service Occurrence Medium 2. then an exception may occur on the modem while generating an error log entry.Touchstone Telephony Firmware . 2. and TM822 hardware models when the arrisCmDoc30PowerSaveOption MIB is included in the CM configuration file with a setting of “maxbattery (1)”.3.Release 7.3. TM822: Modem may reboot continuously when using arrisCmDoc30PowerSaveOption in CM config file Tracking No. TM804. the TM804 and TM822 do not meet the 8-hour battery hold-up time (HUT) requirements with the 2-cell. PROD00169320.44 TM804: No HTTP Loop Diagnostics Capability for lines 3 or 4 Tracking No. Operational Occurrence High Release Notes & Letter of Operational Consideration 24 . Impact Operational Occurrence High 2. the Advanced web page only offers the option to run diagnostics for line numbers 1 or 2. PROD00170136 Description When performing loop diagnostics via HTTP on the TM804. Impact Service Occurrence High 2. This MIB is not applicable for correct operation of these HW models.3. PROD00169300 Description A possible reboot loop may occur on CM820. Impact Operational Occurrence High 2.6AH battery pack. TM804. This issue affects only the TM804 and TM822.3.46 TM804/TM822 battery hold-up time below 8 hours Tracking No.Touchstone Telephony Firmware .45 CM820.139 Map. PROD00169473 Description Impact When operating on battery power. 47 Modem May not Bond on Some DS channels Tracking No.3.3.3.Release 7.3. PROD00169064 Description Duplicate TLV11 in the CM config file may prevent the provisioned modem from becoming operational. the CM may not send the registration acknowledgement message to the CMTS if the downstream channel is changed during registration load balancing. PROD00169538 Description Active calls may be briefly interrupted (muted) while an SNMP read operation of downstream power levels is being executed. Service Occurrence Low 2.Touchstone Telephony Firmware . there was a chance of channel calibration failure which could result in non-bonding. This problem is specific to non-bonded mixed channels upstreams only. Service Occurrence Medium 2. High Occurrence Release Notes & Letter of Operational Consideration 25 .50 Duplicate TLV11 Entry Prevent Modems from Being Operational Tracking No.3. PROD00166427 Description Impact During initial channel bonding. PROD00168865 Description Impact When using mixed upstreams.49 Mixed Mode Load Balancing Issue During Registration Tracking No. Impact Service Occurrence Low 2.139 2. A change has been made to calibrate during the initial downstream single channel lock thus avoiding the problem.48 SNMP mib get/walk of DS power levels could cause disruption during active calls Tracking No. 53 EFL Downloads do not check arrisMtaDevSwDnldNoSvcImpact for strictEnable Tracking No. Impact Operational Occurrence High 2. PROD00169660 Description When using TM804 with 4-lines of voice provisioned. pulse.3.Release 7. Impact Service Occurrence High Release Notes & Letter of Operational Consideration 26 . PROD00168891.3. etc) is incorrect for Line 4.51 TM804: Incorrect default for Line 4 Endpoint Dialing method Tracking No. Impact Operational Occurrence High 2.3.Touchstone Telephony Firmware .3.52 TM804: Cannot Support 3-way Calls on all Four Lines Tracking No. tone and pulse.139 Impact Service 2. PROD00170668 Description ARRIS Enhanced Firmware Downloads (EFL) incorrectly did not check if a call is active when arrisMtaDevSwDnldNoSvcImpact is set to strictEnable. PROD00169596 Description The default setting for the arrisMtaDevEndPntDialingMethod (tone. This may prevent the end-user from being able to place a call. only two 3-Way Calling or Call Waiting sessions can be active at any time on the device. 38 enabled endpoints Tracking No.56 Unable to establish QoS for Dual PRI trunking Tracking No. PROD00170933. Release Notes & Letter of Operational Consideration 27 .57 Total Service Flow Maximum was too low Tracking No.54 No speech path between two T.3. The count has been increased to 96 to support MGPI functionality behind a cable modem.99 2.Touchstone Telephony Firmware .38 fax modem instead of establishing voice services.3. call processing will incorrectly set T. PROD00168867 Description The internal service flow table had previously limited the combined US and DS flows to a maximum total of 64.3.139 2. Impact Service Occurrence High 2.3. secure software download will error out with a “Configuration File CVC Validation Failure”. Impact Service Occurrence High 2. Service Occurrence High The following issues were resolved in release 7.3. PROD00169170.38 with a non-ARRIS MTA. PROD00168867 Description Impact Increased number of supported QoS classifiers for Dual PRI trunking applications to support 46 concurrent calls. As a result.55 Secure software download not initiated correctly when using docsDevSwFilename in the config file Tracking No. no speech path is established.3. PROD00132117 Description When ARRIS MTA negotiates T.Release 7. PROD00170814 Description When docsDevSwFilename is used in the CM config file. 97 2.3.Touchstone Telephony Firmware .139 Impact Service Occurrence High 2. PROD00167737 Description Added arrisCmDoc30SwRegistrationState MIB for reporting the last step completed during DOCSIS and PacketCable Release Notes & Letter of Operational Consideration 28 .3. Operational Occurrence High The following issues were resolved in release 7.3. Impact Service Occurrence Low 2.3. PROD00167686 Description A memory leak may occur when a leave message occurs within 3 seconds of a join message to the same multicast group.3.59 Incorrect Ring Cadence for incoming calls (Line 2 only) Tracking No. PROD00168861 Description Impact When only line 2 is provisioned there is a short burst of ring splash on an incoming call rather than the provisioned ring cadence. Operational Occurrence High 2. PROD00167459 Description Impact The docsIfSigQMicroreflections mib does not report accurately for 4 of the 8 downstreams in the TG852.60 Intermittent IGMP Memory Leak Tracking No.61 Modem Registration State not reported Tracking No.58 docsIfSigQMicroreflections MIB is incorrect Tracking No.Release 7.3. Service Occurrence High 2.64 Intermittent Loss of Downstream Channel Bonding Tracking No. This problem has been observed only on MCMTS. the modem may register in 1x1 mode. PROD00166344 Description When the cable modem receives partial MDD messages from overlapping secondary downstreams.63 arrisCmDoc30SetupTODSyncTimeout Could Not Be Set Tracking No. PROD00167692 Description Added arrisCmDoc30SetupTODSyncTimeout MIB for enabling and for configuring the Time-of-Day synchronization interval.139 Impact provisioning and registration. PROD00168105 Description Impact MTA was not requesting Option 122 in DHCP renew requests for updating provisioning information.3. Impact Operational Occurrence High 2.Release 7. Impact Service Occurrence Low Release Notes & Letter of Operational Consideration 29 .3.Touchstone Telephony Firmware .62 MTA Does Not Send Option 122 in DHCP Renew Tracking No. Operational Occurrence High 2.3.3. PROD00168734 When Voice Quality Metrics monitoring is enabled.92A 2. Impact Service Occurrence Rare The following issues were resolved in release 7. Impact Service Occurrence Low 2.3.3. Modem will be in partial service and self recovers after 15 minutes.Touchstone Telephony Firmware . PROD00166779.139 2. PROD00168619.3. an internal firmware delay could result in occasional traffic failures. PROD00165893 Description Impact The arrisMtaDevActiveConnections MIB was not returning the correct number of active connections per line.3. PROD00168046. PROD00163927. Release Notes & Letter of Operational Consideration 30 . where the line fails to make or receive a call.Release 7. over an extended period of time.67 Extreme robustness testing issue(s) under investigation Tracking No. PROD00168733.3. PROD00168421 Description Modem is unable to provide internet access after receiving corrupted L2VPN TLVs in the registration response. PROD00161871 Description Modem may fail to register in bonded upstream mode after multiple cable cuts during registration. PROD00167140.3.68 No internet access due to corrupted TLV Tracking No. Operational Occurrence High 2.65 Bulk Call Traffic issues Tracking No.66 arrisMtaDevActiveConnections MIB always returns 0 Tracking No. PROD00168575. Description PROD00168462. PROD00166806 Description CM Status webpage slow to load when there are multiple downstreams.Touchstone Telephony Firmware .3.69 Repeated access to ARRIS Web pages can cause stability issues Tracking No. Service Occurrence Low 2.3. Impact Service Occurrence Low 2. PROD00165966 Description Impact Multiple connections to the ARRIS web pages may cause resource leakage on the modem.3.ca11.3. This reduces the maximum allowed number of CPEs by one.Release 7. PROD00168338. and lead to modems becoming unstable. Impact Service Occurrence Low 2.0 IP video multicast test.71 TG852: IGMPv3 Join and Leave issue Tracking No. PROD00166399 Description When executing D3.2233 is found in the CPE list of the CM.3.72 CM Status Webpage Slow to load Tracking No.70 Internal MAC found in the CPE list of the CM Tracking No. PROD00165244 Description Internal MAC address 0000. Impact Operational Release Notes & Letter of Operational Consideration 31 . the TG852 does not process all the IGMPv3 Joins and Leaves properly.139 Impact Service Occurrence High 2. 74 SNMP MIB walk may cause an exception error Tracking No. PROD00166163. PROD00166409 Release Notes & Letter of Operational Consideration 32 . PROD00166848.3. PROD00166506 Description Calls may not be able to complete after recovery from an RF cut during voice traffic that is long enough to cause a T4.3.75 Modem configured for CM only should prevent the call processing module to be initialized Tracking No.3.Release 7.0 needs to immediately stop the call processing initialization. PROD00167460 Description If the modem loses the primary downstream during voice traffic. PROD00166930 Description Impact Configuring DHCP option 122 suboption 3 to value of 0. an SNMP MIB walk may cause an exception resulting in a reset.89 2. multiple exceptions caused E-MTA to reboot Tracking No.3.139 Occurrence Low 2.0. Impact Service Occurrence High 2. Operational Occurrence High The following issues were resolved in release 7.3.0.76 During modem registration.Touchstone Telephony Firmware . Impact Service Occurrence Low 2.73 SIP: Calls may not complete after recovery from an RF cut Tracking No.3. Touchstone Telephony Firmware . the filters that are set to discard the inbound or outbound packets from the CPE to the Ethernet fail to block the access.3.3. PROD00162124: Modem failed to recover to its previous bonding mode after an RF cut during modem registration test.139 Description When the E-MTA is provisioned as CM-only with an MTA Provisioning Server in 122.0.0.81A Release Notes & Letter of Operational Consideration 33 . See Below Description   PROD00163773: When on-hook and off-hook transitions occur during registration.3.78 Extreme robustness testing issue(s) under investigation Tracking No. PROD00165084 Description Impact For TG852. Service Occurrence High The following issues were resolved in release 7. the E-MTA will run into exceptions until the MTA is provisioned. Impact Service Occurrence Low 2.Release 7.3 as 0.77 TG852: Filters in the CM configuration file may fail to block CPE access Tracking No. it may cause the MTA to fail registration with the SIP server. Impact Service Occurrence Low The following issues were resolved in release 7.3.0.3.87 2. 80 arrisCmDoc30SwServerAddress in string format causes registration failure Tracking No.3.3. Operational Occurrence High Release Notes & Letter of Operational Consideration 34 . PROD00164588 Description Impact Modem in IPv4 failed to register with CMTS when the arrisCmDoc30SwServerAddress field was in string format instead of an InetAddress.79 arrisCmDoc30SwServerAddress in string format causes registration failure Tracking No. PROD00162826 Description Impact Modem in IPv4 failed to register with CMTS when the arrisCmDoc30SwServerAddress field was in string format instead of an InetAddress. Service Occurrence High The following issues were resolved in release 7.81 Syslog message shows incorrect vendor type Tracking No. PROD00163723 Description Impact Vendor type in syslog message for event 2417164298 ‘Touchstone SW Upgrade Successful’ shows as ‘DOCSIS’ and not ‘ARRIS’.3. Service Occurrence High 2.139 2. PROD00164588.Touchstone Telephony Firmware .3.3.81 2. This issue is now fully resolved to be interoperable with customer specified configuration file format.Release 7. PROD00165939. 84 SIP: Line could be stuck in ringing state Tracking No. Operational Occurrence High Release Notes & Letter of Operational Consideration 35 .3.Release 7. PROD00163712 Description Impact Modem failed to handle TLV43 encode for ARRIS Vendor Specific MIBs in the CM configuration file.Touchstone Telephony Firmware . PROD00162334 Description Impact If end point A calls B and B is still ringing.83 SIP: MTA does not ignore the hook flash if call is not fully established Tracking No. Operational Occurrence High 2. Impact PROD00162331.3. Service Occurrence Low Description 2. Service Occurrence Low 2.3.3.3. PROD00162979 Description Impact CM State tab on the modem WebGUI may incorrectly display DHCP status as ‘Completed’ even when DHCP is still in progress.139 2.82 CM does not handle TLV43 properly in the configuration file Tracking No. PROD00162112. PROD00161681. a hook flashes by A would cancel the call attempt and dialtone would be sent to A. PROD00161630 When the MTA receives an ‘Invite-Cancel’ message with the reason of local failure while the line is ringing then the ringing was not getting canceled.85 CM State Webpage may incorrectly display DHCP status Tracking No. 3. PROD00162282. PROD00164106 Description Impact Telephony line LED stays off if line was once registered then failed to register.139 2.3.3.89 Enrollment Inform Trap Message incorrectly set Tracking No. PROD00160468.3.3. the correct settings were not stored in NVRAM.Touchstone Telephony Firmware .90 Voice calls may fail during high-speed downstream traffic Tracking No. Operational Occurrence Low 2.87 SIP: Telephony line LED stays off Tracking No. PROD00162283. PROD00162840 Release Notes & Letter of Operational Consideration 36 . Service Occurrence High 2. PROD00164373. PROD00153594 Description Impact When the MWI was set via SNMP.Release 7.3. PROD00164701 Description Impact The configuration changes to sipCfgDialFeat and sipCfgDialProxy tables were not getting correctly updated so that the invites were not sending the expected digits to the proxy.86 SIP: sipCfgDialFeat and sipCfgDialProxy table issues Tracking No. PROD00163774 Description Impact The MtaDevProvisioningEnrollment Inform Trap message is being sent out incorrectly when the provisioning mode is PacketCable. then was finally able to re-register again.88 SIP: Message Waiting Indicator not accepted via SNMP Tracking No. Operational Occurrence High 2. Operational Occurrence High 2. an issue was noted where voice calls may fail when the downstream traffic was at 50Mbps. Operational Occurrence High Release Notes & Letter of Operational Consideration 37 .  PROD00159452: Fax calls may fail or fail to complete.3.73 2. Impact Service Occurrence High The following issues were resolved in release 7.91 Delay Issues on E-MTA may cause Traffic and Feature Failures Tracking No.92 arrisMtaDevCallStatsHookStatus not valid when accessed from CM IP Tracking No.Release 7. PROD00162284 Description Impact The value of the arrisMtaDevCallStatsHookStatus MIB was always onhook when read using the CM IP. Service Occurrence Low 2.3.139 Description While performing bulk call traffic testing. This has been corrected to provide the correct hook status of the line's from the CM or MTA IP. issues were observed with a low call completion rate and voice quality.  PROD00159451: When traffic was run between lines 1 and 2 on the same E-MTA. See Below Description  Impact PROD00159671: Class features such as three-way calling may fail.3.3.Touchstone Telephony Firmware . PROD00162923 Description The SysDescr is missing the ‘EURO’ designation.3. Service Occurrence Low 2.94 SIP: EURO Prefix Missing on SysDescr Tracking No. Impact Operational Occurrence High 2.4 and 177.  PROD00163295: When provisioning configuration is pcable_177.93 PacketCable Option 177 Configuration and Display Issues Tracking No.4 (primary dns server IP) or the value sent in option 177.3.5 (secondary dns server IP).139 2.95 DCID may be Reported Incorrectly after DCC Tracking No. We now allow option 6 to be used if all else fails.Touchstone Telephony Firmware . In addition the field for the security ticket invalidation incorrectly reports the suboption type as "9" instead of "12". the E-MTA only accept DNS options 177. See Below Description The following issues all relate to PC Option 177 provisioning:  Impact PROD00163074: The MTA recognizes the DNS server value sent in option 6 (dns server option) but does not recognize the value sent in option 177.5.  PROD00163122: The DHCP Web Page for the MTA incorrectly displays a value of zero for the CableLabs Client Configuration Option 177 and Option 122.3. Operational Occurrence Low Release Notes & Letter of Operational Consideration 38 . PROD00159247 Description Impact If the CMTS calls for a DCC using the unicast.3.Release 7. the DCID is reported as 0 in both the MIB browser and the RF CLI. ranging or direct techniques.  PROD00152388: If the arrisMtaDevVqmThresholds MIB is set during a call.97 SIP: CallerID Display Issue with PAID Header Tracking No. Operational Occurrence High 2.98 Voice Quality Metric Issues Tracking No. the syslog is not generated. PROD00162245 Description Impact When the incoming SIP invite contains quotes in the PAID Header.Release 7.96 Firmware Upgrade Failure Event Missing for CVC Error Tracking No. Operational Occurrence High Release Notes & Letter of Operational Consideration 39 .Touchstone Telephony Firmware .3.  Impact PROD00152561: The arrisMtaDevVqmThresholds MIB does not report an error on the MIB browser after setting an invalid value.The MIB arrisMtaDevVqmCallNumberIdentifier will not be updated to point to the last call location. PROD00158437 Description Impact A CVC Fail event was not being sent when a firmware upgrade failed because of a bad or missing CVC. PROD00162557.139 2. the quotes will be presented to the phone Operational Occurrence High 2.3. See Below Description The following issues are all related to the ARRIS VQM feature.3.  PROD00152270: The MIB arrisMtaDevVqmCallNumberIdentifier will not be updated to point to the last call location.3. 3. Service Occurrence Low 2. PROD00158198 Description LAN interface does not recover after loopback cable has been disconnected.102 LAN interface does not support loopback mode Tracking No. PROD00161993 Description Impact The battery telemetry log events had a priority level of informational instead of minor.101 E-MTA in PSM may drop calls after 30 minutes Tracking No.3. Impact Service Occurrence Reset the unit Release Notes & Letter of Operational Consideration 40 .99 Battery Telemetry Log Events had incorrect Priority Level Tracking No. Operational Occurrence Low 2. This can result in impacts to the NA dial tone resulting in a short stutter after the initial 5 seconds of dial tone. active voice calls may drop after 30 minutes into the call.139 2. PROD00157536 Description When the modem is in Power Save Mode (PSM).100 North America Tone Template Issue Tracking No.3. a tone conversion issue may exist.3.3.Release 7. Impact Service Occurrence Low 2. PROD00162361 Description Impact For NA tone templates outside of the default NA33 plan.Touchstone Telephony Firmware . Impact Service Occurrence High 2. Please note that DTMF positive twist greater than 4 dB is out of specifications.  PROD00159663: Sending mutated SNMP Get Bulk Messages caused a hard failure.3. See Below Description  Impact PROD00156099: Security testing with the MU Analytics’ security suites failed on LAN Port test due to watchdog error and telnet lock up.  PROD00159668: Remote telnet server may be vulnerable to a buffer overflow attach.Release 7.3.  PROD00159664: Mutated telnet packet causes telnet failure Service Occurrence Low 2. difference in power between the two frequencies of a DTMF signal.139 2. Service Occurrence High Release Notes & Letter of Operational Consideration 41 .3. PROD00161377 Description Impact When using certain CPEs with a positive twist greater than 4 dB.Touchstone Telephony Firmware .103 MU Security Failures Tracking No.105 MTA may fail to detect DTMF digits with a positive twist value greater than 4 dB Tracking No. PROD00162285 Description The default ring cadence values for Australia country code template were incorrect.104 Incorrect Australian Ring Cadence Tracking No.3. MTA may fail to detect all the digits. Service Occurrence Rare The following issues were resolved in release 7.65A Release Notes & Letter of Operational Consideration 42 .3.139 2. resulting in T4s and re-registration to the original downstream.Release 7.3.109 Extreme robustness testing issue Tracking No. PROD00152346 Description Impact Occasionally during an automated testing run.3. Subsequent attempt work fine. Service Occurrence High 2.3. Impact This issue has been resolved as it can no longer be reproduced.108 SSH Timeout Failure Tracking No. Operational Occurrence High 2. PROD00161103 Description Impact When testing DCC with the S-CDMA modulation profile. PROD00161923. some calls may fail with no dial tone. Operational Occurrence Low 2.3.Touchstone Telephony Firmware . MTA may fail to register on the new downstream. PROD00159534 Description During extreme RF tests. a timeout will occur when logging into the modem via SSH.107 Registration failures after DCC with S-CDMA bonded upstreams Tracking No. PROD00161880 Description Impact MTA MIB Walk on sipCfgDoc30FeatureSwitch returns wrong type error.106 SIP: sipCfgDoc30FeatureSwitch MIB Walk Issue Tracking No.3. PROD00159533.0.Release 7. PROD00162131 Description Impact After recovery from server RF impairment conditions.110 Configure Model 8 units for Maximum battery HUT Tracking No.3.Touchstone Telephony Firmware .3.111 Modem may become unpingable after extended RF cable cuts Tracking No. PROD00161146 Description Impact MIB walk of arrisMtaDevDhcpMtaIpAddr.0.0 returns 0.112 arrisMtaDevDhcpMtaIpAddr returns 0.139 2.3. the modem may become unpingable and require a modem reset to recover.3. Impact Service Occurrence High 2.0 Tracking No. Operational Occurrence High Release Notes & Letter of Operational Consideration 43 .65 2. PROD00163111 Description Adjust firmware settings on Model 8 units to achieve maximum battery hold up time.0.0 instead of actual MTA IP address.3. Service Occurrence High The following issues were resolved in release 7.0. 2 Tracking No.114 DCC DS/US move may fail in 1x1 Configuration Tracking No. PROD00161323 Description Impact CM may reject DCC messages when CMTS sets the Multiple Receive Channel (MRC) TLV to a non-zero value on 1x1 configurations. this could consume SIP transaction resources on the MTA and eventually disrupted normal registration. MTA would respond back with 404 (Not Found) messages. PROD00161727.Touchstone Telephony Firmware .1.Release 7. PROD00161597 Description Impact When a MTA was bombarded by invalid REGISTER messages. CM should ignore and default to PacketCable BASIC.3.139 2. PROD00159274 Description Impact CM did not ignore the arrisMtaDevProvMethodIndicator when set to ARRIS BASIC.0 does not support ARRIS BASIC.113 SIP: Invalid REGISTER messages may cause MTA loss of Communications Tracking No. Service Occurrence Low 2. Service Occurrence Low 2.3.3.115 arrisMtaDevProvMethodIndicator issue with BASIC.2. Service Occurrence High Release Notes & Letter of Operational Consideration 44 . Since DOCSIS 3.2 which caused registration failures. Since the attacker does not ACK back to the 404 responses.3. Touchstone Telephony Firmware - Release 7.3.139 2.3.116 arrisCmDoc30SwServerAddress implemented incorrectly Tracking No. PROD00156028 Description Impact arrisCmDoc30SwServerAddress MIB walk would return the value in ASCII format instead of octet string which is required for InetAddress. Operational Occurrence High 2.3.117 Active call may drop due to remote call metrics data Tracking No. PROD00160768 Description Impact Active call may drop if there is a party on hold during 3WC or Call-Waiting. This may occur on certain call-managementservers when Remote Voice Metrics are enabled and any end of call stats value contains a “+” or “>” symbol. Service Occurrence Medium 2.3.118 SIP: MTA Provisioning fails with no Option 122 subOption 3 Tracking No. PROD00160518 Description Impact For SIP release, the GUPI and GUPI Encrypted provisioning methods will not successfully provision the MTA when there is no entry in Option 122 subOption 3. Service Occurrence High Release Notes & Letter of Operational Consideration 45 Touchstone Telephony Firmware - Release 7.3.139 2.3.119 SIP: E-MTA may lose Registration with the Proxy Tracking No. PROD00158563 Description Impact There have been occasions where the SIP MTA no longer sends the required periodic registrations to the proxy. There is an internal timer on the MTA that determines the time before sending the next registration request. Failed cases show this timer being set to a very large number. A reset of the MTA is required to recover the registration. Service Occurrence Rare 2.3.120 LAN Fails to Power Up following MIB walk during AC Power Failure Tracking No. PROD00160444 Description Impact If the operator walks the ifAdminStatus MIB while the modem is in power save mode with the LAN ports powered down, those ports will remain powered down even after AC power recovers. Service Occurrence Low 2.3.121 Power Save Management not fully implemented Tracking No. PROD00160590, PROD00160156 Description Impact Power Save Management feature to maximize battery hold-up time for TM802 Telephony Modems may not fully meet the specified battery hold-up times. Operational Occurrence Low Release Notes & Letter of Operational Consideration 46 Touchstone Telephony Firmware - Release 7.3.139 2.3.122 SIP: MU Security Failures Tracking No. PROD00156897 Description Impact Security testing with the MU Analytics’ security suites indicates errors in handling certain corruptions and attacks on the SIP, HTTP and SSH ports. Service Occurrence High 2.3.123 Unable to set ARRIS Custom MIBs Tracking No. PROD00156818 Description Impact If SNMP Coexistence has been provisioned in the MTA config file using the traditional PC1.0 MIBs, then the user will be unable to set any of the ARRIS MIBs. Use PC1.5 Coexistence provisioning mechanism. Operational Occurrence High 2.3.124 Extreme robustness testing issue(s) under investigation Tracking No. See Below Description  Impact Service Occurrence Rare 2.3.125 PROD00158378: An RF cut during modem registration may cause the CPE device to temporarily stop receiving data packets. DCC failure on multiple techniques Tracking No. See Below Description   Impact PROD00157399: The E-MTA failed technique 3 on a DOCSIS 2.0 CMTS when the DS and US were changed. PROD00157428: DCC Load Balancing on the US using technique 1 works inconsistently. Service Release Notes & Letter of Operational Consideration 47 3.3 releases.3.3.0 releases.126 Call Progress Tone may not default to correct value Tracking No. Service Occurrence High 2.128 CLI ‘tapi’ command not accessible Tracking No.Touchstone Telephony Firmware .55 2. PROD00159220 Description Impact CLI ‘tapi’ command to access TLM information was not accessible via the Password of the Day. Operational Occurrence High Release Notes & Letter of Operational Consideration 48 . Operational Occurrence Low 2.3.127 DTMF event ascending not working Tracking No.139 Occurrence High The following issues were resolved in release 7. PROD00159053 Description Impact DTMF Event Ascending failed to work on DOCSIS3.3.Release 7. arrisMtaDevDTMFEndEventForceAscending MIB object has now been added to TS7. PROD00160150 Description Impact Call progress tone were not correctly set to the default values for the country that is provisioned in ppCfgMtaCountryTemplate. PROD00159711 Description Impact During an upgrade TFTP process.3. The MTA certificate will be corrupted causing the security association fail. PROD00158381 Description Impact NMAP port scan test showed number of opened ports.3.Release 7. PROD00153044 Description Impact Secure provisioning will fail for modems with Cable Modem MAC Addresses with the last octet ending in 0xFF. Service Occurrence High 2.3. PROD00159459 Description Impact LVM Maintenance Timer under the Advanced product details Web page always show 0 minutes.Touchstone Telephony Firmware . Service Occurrence Low 2.129 LVM: WebGUI displays incorrect maintenance timer value Tracking No.130 SECURE provisioning failures due to incorrect MAC calculation Tracking No.131 TFTP download retry mechanism Issue Tracking No. NMAP test is to verify that the modem blocks any attempts to scan ports on the eMTA or attached CPEs.3. eMTA could result in sending endless TFTP read requests if a download fails.132 Opened ports detected during NMAP port scan Tracking No.139 2.3. Operational Occurrence High 2. Service Occurrence High Release Notes & Letter of Operational Consideration 49 . 3.Release 7.3. PROD00158247 Description Impact An issue has been identified where an upstream redirect leads to a modulation profile change where IUCs are different could cause eMTA to take a longer period of time to register.0 releases. Release Notes & Letter of Operational Consideration 50 . Operational Occurrence High 2.139 2. Service Occurrence Rare 2. arrisMtaDevLineCardState MIB will return a value of ‘IDLE (1)’ for unprovisioned lines.133 CM-STATUS Inter operability issues with options Tracking No. DOCSIS2.136 Line Card state MIB returns IDLE for unprovisioned lines Tracking No. PROD00158990 Description Impact arrisCmDoc30DhcpCmIpAddr MIB walk would return the value in ASCII format instead of octet string which is required for InetAddress.Touchstone Telephony Firmware .135 arrisCmDoc30DhcpCmIpAddr implemented incorrectly Tracking No.3 DOCSIS3.3. The 0x4 callp feature bit in the ppCfgMtaCallpFeatureSwitch is now supported in TS7.3. PROD00156124 Description In TS7. PROD00158849 Description Impact During QAM/FEC Recovery events.134 E-MTA with extended registration times Tracking No.3 releases the ability for the MSO to configure the eMTA to return a value of ’(0)’ for unprovisioned lines. Previously.3.0 releases would return a value of ‘(0)’ which is Out Of Service. CM-STATUS messages were including downstream information for all previously recovered downstreams. Service Occurrence High 2. However.3. the LAN will stay powered down and the modem will remain in 1x1 bonding mode until the modem is rebooted again.3. Service Occurrence High 2.137 LAN port may not power up after AC Power is restored Tracking No. Service Occurrence High 2.138 LVM: Policy 3 reset timer does not reinitialize to the default value Tracking No. Service Occurrence Low Release Notes & Letter of Operational Consideration 51 . after the MTA returns to service.38 Fax calls. PROD00156834 Description Impact When the LVM policy is set to 3 and the reset timer. pktcEnNcsEndPntLVMgmtResetTimer.139 Impact Operational Occurrence Low 2. PROD00158407 Description Impact E-MTA may reset with reset reason of ‘WATCHDOG’ on certain inbound T.Touchstone Telephony Firmware . is set.139 T.38: E-MTA Reset due to “WATCHDOG” Tracking No.3. the reset timer does not reinitialize but continues to count down upon the next loss of loop voltage. PROD00158746 Description Impact If you reboot the modem while it is running on battery (or if you boot from battery) and then restore AC power within the first 5 minutes.Release 7.3. the timer will start to count down once the MTA starts to reset. Touchstone Telephony Firmware .Release 7.3. Service Occurrence High 2.38. If a DS traffic session destined to the CPE remains active. PROD00158454. PROD00159454 Description Impact On LVM policy 3.139 2. an active call was being dropped after 200 seconds. PROD00152547 Description Impact It is possible that there is a period of time after the CPE behind the modem becomes inactive or lost. Service Occurrence High 2.142 Call Drops after 200 Seconds Tracking No. PROD00158307 Description Impact When placing a call using T.3. the packet sequence numbers become out of sync between the CMTS and the CM. Service Occurrence Low 2. pings to the CM IP address.3. SNMP access. loop voltage may be removed approximately 30 seconds after a reset when the eMTA is in bonded upstream mode even if a valid reset or maintenance timer setting is in place. Service Occurrence Low Release Notes & Letter of Operational Consideration 52 .38 Call Failure Tracking No. the first call failed due to EMTA incorrectly using the wrong active call-leg.3. it could cause the OOR condition on the DSID. PROD00159092.141 OOR Condition due to CPE Clearing Tracking No.140 LVM: Policy 3 Loop Voltage Removal Tracking No. and data traffic will fail until the modem is recovered from the OOR condition.143 SIP: T.3. PROD00152234 Description Impact Due to E-MTA sending incorrect DSC-REQ message. 145 E-MTA uses Test Root certificate by Default Tracking No. a modem should reject this request. Impact This issue is documented in AFB-10-0306. the E-MTA now uses the real root certificate by default instead of the test root certificate.46 2. PROD00157826.3. to resolve this issue this specification is no longer enforced. Service Occurrence High Release Notes & Letter of Operational Consideration 53 . PROD00157427 Description Impact An issue has been identified in some CMTSs where the CMTS improperly selects the CLAB-6M-004 RCP which has an upper frequency limit of 867 MHz.Touchstone Telephony Firmware .3.3.Release 7. The CMTS then attempts to assign the modem to channels above the frequency limit. Operational Occurrence High The following issues were resolved in release 7. PROD00159012 Description Impact The arrisMtaDevEndPnt MIBs are not set back to the default value (or persistent NVM value) upon an MTA reset. Per the specification. This issue only affects Full PacketCable provisioning modes. PROD00156134 Description In this release of firmware.139 2.146 Issue bonding against higher frequencies on a CMTS Tracking No. Service Occurrence Low 2.3.3.144 resetMTA does not clear line gain control settings Tracking No. However. 148 TM802 only registers in 1x1 mode Tracking No. the parsing algorithm on the CMTS works correctly and modem can registered in a bonded mode. This resulted in a failed download after a successful download message has been received.3. PROD00156003 Description Impact The firmware has been updated so that if ARRIS MIB Objects in the configuration file missing the index value. Service Occurrence High 2. Tracking No. PROD00155825 Description Impact Certain CMTSs may not properly handle RCPs in the REGREQ.Release 7. PROD00157607 Description Impact If the PKCS7 headers on an image exceeded a certain size.147 Issue upgrading using a co-signed image Tracking No. the new firmware download engine could be forced into an unusual path in which the image was verified but the wrong data was written to flash. Operational Occurrence High 2.Touchstone Telephony Firmware .3.139 2. By adjusting the order of the RCPs. provisioning will still successfully complete.3.149 Provisioning fails due to Illegal TLV11 in configuration file. Service Occurrence Low Release Notes & Letter of Operational Consideration 54 .3. 3.Touchstone Telephony Firmware . Service Occurrence Low 2.150 Power Save Mode may cause E-MTA reboot Tracking No. PROD00158121 Description Impact When AC power is lost on the E-MTA. The root cause is in the SDP payload when the bandwidth information "b=AS:X" and "b=TIAS:Y" are both present.Release 7.139 2. PROD00158329 Description Impact A call from an IMS subscriber to an ARRIS NCS subscriber may result in a 510 Protocol Error on the ARRIS E-MTA. arrisCmDoc30SetupPowerSaveMode. has been added to allow PowerSaveMode to work with these older versions of CMTS SW. Service Occurrence High Release Notes & Letter of Operational Consideration 55 . PROD00156912 Description Impact On LVM policy 3. An issue has been identified with some older CMTS software loads that required the addition of a new SNMP MIB object to handle this change to partial service mode. loop voltage may be removed approximately 30 seconds after the RF cable is cut when the MTA is in bonded Upstream mode even if a valid reset or maintenance timer setting is in place. The MIB settings are as follows:  reinitmac(1): allows CM to enter PSM when operating with older CMTS software versions.3.3. The MIB. the E-MTA will no longer operate in bonded mode to reserve battery backup.3.151 SDP Payload may cause Bandwidth Error Tracking No.  partialservice(0) is the default behavior for CMTSs that fully support partial service. Service Occurrence High 2.152 LVM: Policy 3 loop voltage removal Tracking No. the classifiers were not getting deleted throughout the firmware. PROD00159954 Description After a T4.3.139 2. the classifiers list continually expanded increasing the number of elements that had to be traversed during classification. PROD00159076.154 Alarm Panel failure due to network delay Tracking No.3.Release 7. Impact This issue is documented in AFB-10-307. Service Occurrence Low 2. PROD00158751 Description Impact A new release of the battery charger firmware is available in this release to resolve issues noted with the battery charge time.3.155 Battery charging issue Tracking No. As a result. PROD00158727. PROD00158972.3. PROD00159105 Description Impact Alarm panels may fail to download the configuration file if the network delay is excessive. Operational Occurrence High Release Notes & Letter of Operational Consideration 56 .Touchstone Telephony Firmware .153 Classifiers are not deleted Tracking No. Service Occurrence Rare 2. 3.  PROD00159082: One-way delay exceeds baseline.139 2. does not report the correct amount of time remaining in the battery once AC power is disconnected.157 Time between off-hook and voice path too great Tracking No.Release 7.  PROD00159081: The E-MTA occasionally resets.156 Voice call with data traffic may cause issues Tracking No. This time was greater than baseline. Service Occurrence Low 2. See Below Description The following issues have been identified in the lab when voice traffic and high utilization data traffic are running simultaneously:  Impact PROD00159080: The MOS score is occasionally below a baseline of 4.3.Touchstone Telephony Firmware .158 upsEstimatedMinutesRemaining does not report the correct time Tracking No. upsEstimatedMinutesRemaining. PROD00159087 Description Impact The SNMP MIB Object. PROD00159085 Description Impact The post-pickup-delay (PPD) is defined as the time between off-hook answer and voicepath established.3.3.  PROD00159083: Call completion rate below baseline. Operational Occurrence High Release Notes & Letter of Operational Consideration 57 .0. Service Occurrence Low 2. 1. Unless specifically noted.139 3 Letter of Operational Considerations The Letter of Operational Considerations is to inform operators of any system considerations for the Touchstone Firmware that may affect service.1.Touchstone Telephony Firmware .2 Event 2417164297 may not be logged during upgrade Tracking No. PROD00171845 Description Impact When using the gupiEncryptedMacMta and gupiEncryptedMtaConfig provisioning methods for Legacy SIP provisioning methods.1 Modem Methods May Reset with guiEncrypted Provisioning Tracking No.1 DOCSIS Operational Considerations Listed are known Operational Considerations that have been identified during ARRIS’ standard quality testing that can affect normal operation.Release 7. Operational Occurrence High Workaround None Release Notes & Letter of Operational Consideration 58 . 3. 3. it is ARRIS’ intention to have all considerations resolved in future product releases.3. or maintenance for this product release. some installations may intermittently fail while reading the MTA config file causing the modem to reset. Service Occurrence Low Workaround None 3. operations. PROD00163833 Description Impact When using SNMP to set MIB arrisCmDoc30SwFilename to a file that is not present on the TFTP server. Any additional items discovered during field deployments would be noted in future Release Notes and Letter of Operational Consideration or Field Bulletins. event 2417164297 is not logged. PROD00163927. See Below Description   PROD00163429: Modem failed to recover to its previous bonding mode after an RF cut during modem registration test.1.3.Touchstone Telephony Firmware . PROD00168046: A rare condition was seen during extreme robustness testing where a modem failed to recover dial tone.3 Extreme robustness testing issue(s) under investigation Tracking No.Release 7.139 3. Impact Service Occurrence Low Workaround None Release Notes & Letter of Operational Consideration 59 . 5 Event Reporting Mechanism Voice / Media Security (Encryption of RTP stream capabilities) Voice Payload Header Suppression Silence Suppression and UGS/AD Service Flows PacketCable 2.       ARRIS WAN Isolation Feature PacketCable 1.Touchstone Telephony Firmware .3 release at this time.3.0 Release Notes & Letter of Operational Consideration 60 .2 Unsupported Features The following features are not supported in the TS 7.139 3.Release 7. 2.0 releases.0 (1.6.1.1.1.5. downgrade to a release below TS 7.Release 7.3 Upgrade Considerations The following considerations are important to take into account when upgrading to this firmware release.3.1.3.3.1.0) MIBs to obtain the E-MTA firmware release. the sysObjectID MIB walk with OID 1.55.1.46 has been changed to shut down the LAN interface after 5 minutes after AC power is lost. the following 0x00000004 callp feature switch bit in the ppCfgMtaCallpFeatureSwitch adds the ability for the MSO to configure the eMTA to return a value of ’(0)’ for unprovisioned lines.55. sysObjectID MIB Object Format Change Starting in TS7.3 DOCSIS3. These Model 7 units with firmware less than 7. Starting in TS7.1.6.2.3.2.3.98 or later prior to upgrading to TS 7. This is an issue Release Notes & Letter of Operational Consideration 61 . arrisMtaDevLineCardState MIB will return a value of ‘IDLE(1)’ for unprovisioned lines.6. Data Shutdown Timer Default Change Starting in TS7.0 releases.3.108. 0x00000004: If line is arrisMtaDevLineCardState not provisioned show 0(OOS) rather than IDLE for CMTS Compatibility Issue with Bonded Downstream Channels The WBM gets placed into a permanent reject(na) state by some CMTS equipment when the REG-ACK is sent containing a "partial service" confirmation code.1. DOCSIS2.3.139 3.1. the Power Save Management (PSM) feature added in TS7.0 releases would return a value of ‘(0)’ which is Out Of Service.69. The previous default time before shutdown was 15 minutes after AC power was lost.3 in 7. Downgrade Limitation Due to changes in NVRAM settings.3. Previously.3.55 is no longer supported.0 will no longer display the firmware release version.0) or docsDevSWCurrentVers (1. arrisMtaDevLineCardState Returns IDLE for Unprovisioned Lines In TS7.98 will need to be upgraded to 7.98 or Later Support for Model 7 hardware (TM702/TM722/WBM750/WBM760) was added to TS 7.1.1. Model 7 Requires 7.3.Touchstone Telephony Firmware .1.1. Please use the sysDescr.3.3 DOCSIS 3.2. 4115.4 Table C-6 for the partial service code referred to above. the docsDevNMAccess MIB Objects must be included in the CM configuration file.pdf Annex C.3 release.38.1. etc) not supported in this release.0 CM MIB Tree For the TS7. V. These methods are automatically handled through DHCP Option 60 SubOption 18 which advertises the supported MTA provisioning flows to the provisioning server.1.1 arrisCmDoc30MibObjects CM SNMP Access In the TS7. ARRIS recommends that customers convert to one of the new PacketCable 1. MGPI.2 "private" docsDevNmAccessControl.1 "public" docsDevNmAccessControl.3 firmware no longer support the use of ‘CPS’.1. MTA DHCP Option 60 Modification In order to maintain backwards compatibility with deployed MSO provisioning sytems. ‘SingleMAC’.2 readWrite Release Notes & Letter of Operational Consideration 62 . the ARRIS CM MIBs have been created on their own MIB tree as to not interfere with existing ARRIS MIBs from previous DOCSIS 2.3 firmware release is compatible with C4 CMTS releases 7.4.1 read docsDevNmAccessInterfaces.139 on the CMTS and not how the DOCSIS specification defines this type of operation.3.0 specification CM-SP-MULPIv3_0I09-090121.1.0 specificiation that tighten the CM’s default SNMP security settings.3 release.Touchstone Telephony Firmware . Here is one example of how this can be accomplished: SnmpMib SnmpMib SnmpMib SnmpMib SnmpMib SnmpMib = = = = = = docsDevNmAccessCommunity.3 release advertises a reduced MTA DHCP capabilities string that removes several "optional" features (T. An E-MTA running this release of firmware with an C4 CMTS software prior to 7.1 createAndGo docsDevNmAccessCommunity. It is important to make sure your CMTS is upgraded to the DOCSIS 3. To review the specification.0 revision to avoid this problem and a possible service interruption. please refer to DOCSIS 3.0 releases.Release 7. The new MIBs start at the following OID: 1.3 Firmware Release and C4 CMTS Compatibility The TS7.152.5 provisioning methods listed in the feature sections.42 will experience issues when attempting to use downstream channel bonding. The new branch is called “arrisCmDoc30MIB”.1.1.1 hexstr: 40 docsDevNmAccessStatus.3. Please make sure the C4 CMTS is upgraded prior to installing this new release. the TS7.1.3. ARRIS Proprietary Provisioning Method The TS7. all CM SNMP functionality is disabled by default once the modem is ranged & registers per revisions in the DOCSIS 3.4.6. New ARRIS DOCSIS 3. In order to enable SNMP access to the CM. TS7. or ‘ARRIS PacketCable’ proprietary provisioning methods.42 and later. instead of the value ‘Active’ which was used for SNMP Coexistence in the ARRIS DOCSIS 2.5 methods.0 mode. Please note that the Provisional Response bit 0x00008000.1) CallP Feature Switch Modifications The TS7.'mtaprov' @mtaprov} {SnmpMib snmpCommunityStatus.Touchstone Telephony Firmware .3 release has modified the values for the CallP Feature Switch to remove deprecated feature switches as well as to group common elements together. Lockstep Quarantine Mode bit 0x00000002.3. 0x20000000: Allow MTA to automatically generate OSI: DISABLED 0x10000000: Delay DLCX response against connection on onhook only line (for VMWI): DISABLED 0x08000000: Use alternate (non sequential) Caller ID delivery order: DISABLED 0x01000000: Send dtmf digits via RFC2833 with payload 101 without request: DISABLED 0x00800000: Add brackets to IP for MTA FQDN when communicating with call server: DISABLED 0x00400000: Allow NCS Redirect without IPsec: DISABLED 0x00100000: Disable RTP/RTCP authentication/encryption (bit = 0): ENABLED 0x00080000: LUCENT RFC-2833 messaging without request using payload 94: DISABLED 0x00010000: Payload Header Suppression: DISABLED 0x00008000: Disable endpoint from sending provisional responses: DISABLED 0x00004000: DSX (access only) DQoS: DISABLED 0x00001000: NUERA RFC-2833 messaging without request using payload 127: DISABLED 0x00000800: Force the use of DQoS.0 releases (ie: TS6. for TS7.3 the snmpCommunityStatus MIB should be set to ‘createAndGo’. and Piggybacked Transmissions of NCS Messages bit 0x00000001 are opposite behavior from the DOCSIS 2. then SNMP access to the MTA will be disabled by default until the addition of the proper Community Table settings in the MTA configuration file per the following example: {SnmpMib snmpCommunityName. For PacketCable 1.2 createAndGo LAN / CPE–side SNMP access (read-only) for certain MIBs is supported before the modem is ranged and registered in the same manner as in DOCSIS 2. MTA SNMP Access Default SNMP security settings and functionality on the MTA side is based upon the selected MTA provisioning method.139 SnmpMib = docsDevNmAccessInterfaces. Reject service if not used: DISABLED 0x00000400: Ignore format-specific SDP attribute lines referring to payload types not listed in media description (m= line): DISABLED 0x00000100: Omit capability parameters in returned SDP: DISABLED 0x00000080: Omit mptime parameter in returned SDP: DISABLED 0x00000040: Apply auto OSI to both originating and terminating side for NCS calls: DISABLED 0x00000008: Reduce the capability descriptor in the SDP to T38 only: DISABLED Release Notes & Letter of Operational Consideration 63 .0 releases.2 hexstr: 40 SnmpMib = docsDevNmAccessStatus.Release 7.'mtaprov' mso_comm_string} {SnmpMib snmpCommunitySecurityName.'mtaprov' createAndGo} NOTE: In terms of configuring SNMP Community Strings. The user documentation details the new CLI and the commands currently available. CLI Command Changes The TS7. Release Notes & Letter of Operational Consideration 64 .Release 7. the user must type ‘voice’ to redirect to that sub menu.Touchstone Telephony Firmware .3.3 release introduced a new CLI structure for troubleshooting E-MTA from previous Touchstone Telephony firmware releases.: DISABLED 0x00000002: Prevent endpoint from entering the Lockstep quarantine mode: DISABLED 0x00000001: Prevent piggybacked transmissions of NCS messages: DISABLED The default value for this feature switch is: 0x0. To obtain access to the MTA section of the CLI. the user needs to type ‘quit’ to get back to the main ARRIS menu level for troubleshooting. To exit this level.139 0x00000004: If line is not provisioned show 0(OOS) rather than IDLE for arrisMtaDevLineCardState. [email protected]@arrisi. Europe – Amsterdam. to 8:00 p. to 6:00 [email protected] Telephony Firmware .m. CET Japan – Tokyo Email techsupport.m. to 6:00 p.arrisi. (Chile local time).com (888) 221 9797 (US toll free) +1 678 473 5656 (Worldwide) Office Hours 8:00 a.139 4 Customer Service and Support For Technical Support. to 6:00 p.com Telephone USA +1 678 473 5656 Emergency support is available after normal business hours for customers with a support contract ID via the listed contact information.m.com Telephone +82 31 783 4893 Office Hours 9:30 a. please visit the ARRIS Technical Support web page at http://[email protected]. (local time) Worldwide – North America Email [email protected]. (Tokyo local time) Asia Email techsupport.com Telephone +31 20 311 2525 Office Hours 8:30 [email protected] Telephone +81 (0) 3 5371 4142 Office Hours 9:30 a.com Telephone +82 31 783 4893 Office Hours 9:30 a.com Telephone +56 2 678 4500 Office Hours 9:00 [email protected] 7. EST South America – Chile Email techsupport. to 17:30 p.m. Release Notes & Letter of Operational Consideration 65 .m. The Netherlands Email techsupport. Other methods for contacting the support organization are listed below. (local time) Korea Email techsupport. North America Email Telephone techsupport. to 6:00 p. Touchstone Telephony Firmware .3.cablemodem.139 Appendix A: Compliance Matrix DOCSIS 3.com/specifications/specifications30.Release 7.5 PKT-SP-DQOS PKT-SP-CODEC PKT-SP-NCS PKT-SP-MIBS PKT-SP-MIB-SIG PKT-SP-PROV PKT-SP-SEC CW76 ECNs I12 I01 I08 I12 I11 CW76 ECNs I04 I03 I03 I03 I01 I04 I03 Documentation Links: http://www.0 SP-PHYv3.html Release Notes & Letter of Operational Consideration 66 .0 SP-OSSIv3.0 PacketCable 1.com/specifications/specifications15.0 SP-CMCIv3.packetcable.html http://www.0 SP-SECv3.0 SP-MULPIv3. All rights reserved The information disclosed herein is proprietary to ARRIS Group. Inc and is not to be used by or disclosed to unauthorized persons without written consent of ARRIS Group.Release 7.3. Inc.139 Touchstone® Telephony Firmware Release 7. Inc.139 Release Notes and Letter of Operational Consideration Copyright @2012 ARRIS Group. Version: 1.0 Status: Approved Release Notes & Letter of Operational Consideration 67 . The recipient of this document shall respect the security status of the information.3.Touchstone Telephony Firmware .
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