Support Filename: Date: TP12 384 11-15-12 PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER ADVANCE C2020/C2030 SUBJECT: Introducing the Release of System Software Package v36.01.01 GENERAL: This Technical Publication is to inform the field on the release of System Software Package v36.01.01 for the imageRUNNER ADVANCE C2030/ C2020 copiers to correct field claims and add new service modes and specification changes. An Executable file has been created which contains the following: Description System Software Package MN-CONT LANGUAGE DCON SUPER G3 FAX BOARD-AH1 INNER FINISHER-C1 MEAP APPLICATION SOFTWARE SSOHLogin SERVICE SUPPORT TOOL SERVICE SUPPORT TOOL MANUAL * imageRUNNER ADVANCE C2020/C2030 v36.01.01 v36.01 (JEFIGS)* v20.35 v63.01 v2.06 v7.01 (Stacker) v4.60 e-Support v2.3.0 v4.72Ek e-Support v4.72Ek e-Support (Rev. 0) For abbreviations, see the last page of the Technical Publication Note: Service Support Tool v4.33Ez or higher must be used to either flash the imageRUNNER ADVANCE C2030/ C2020 series or to prepare the software for a USB Flash Drive. Refer to the remainder of this Technical Publication for details about this new System Software Package v36.01.01 for the imageRUNNER ADVANCE C2030/C2020 copier. Note: Content Delivery System: (CDS) CDS is a service infrastructure where the system software is pushed to the imageRUNNER ADVANCE C2030/ C2020 by ways of the internet. Service Support Tool: (Start Assist Mode) To upgrade the System Software other than the use of CDS, the “Start Assist Mode” button is recommended to perform a full upgrade with the use of the Service Support Tool v4.33Ez or higher. USB Flash Drive: Flashing the System Software by use of a USB Flash Drive is supported. . Page 1 of 7 [Measures for a field claim] Modification of an error where an occasional FAX receipt is not possible. is providing the latest “Executable” (. [Measures for a field claim] Modification of an error where a print is made without line feed in printing specific PCL data the from main system..EXE) System Software files described in this technical publication for download only from the CLA Support website for each authorized imageRUNNER ADVANCE C2030/ C2020 series dealer. Settings/Registration > Function Settings > Printer > Printer Settings > Custom Settings > Paper Feed > Paper Size Override >On [Measures for a field claim] Modification of an error where a print will not start without pressing the "status check" button and reselecting multifeeder when starting a print from the multifeeder with no paper set.S.01 The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE C2030/ C2020 copiers from v33.Support Filename: Date: TP12 384 11-15-12 Canon Latin America. Inc. 1 Description [Measures for a field claim] Modification of an error where a print is made with incorrect character pitch in printing specific PCL data from the main system. 1 Description The MN-CONT has been upgraded due to the upgrade of the DCON to v63. • EXPORT RESTRICTIONS: This system software will not be exported from the United States except in strict accordance with the Export Administration Regulations of the U. [Measures for a field claim] Modification of an error where Paper Size Override does not function in the following Function Settings.02 to v36.01 to v35. DETAILS: The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE C2030/ C2020 copiers from v35. [Measures for a field claim] Modification of an error where a second job or later is not output when printing specific PCL data from the main system.01: No. [Measures for a field claim] Modification of an error where rare MIB information of the residual toner cannot be obtained correctly.S. Department of Commerce and other U. laws and regulations controlling exports from the United States.02: No. 2 3 4 5 6 7 Page 2 of 7 . 1X2010. EAPv3 is permitted. 8 9 10 11 12 13 14 15 16 17 18 Page 3 of 7 . [Modification of error] Modification for an error where being unable to communicate with the switch supporting IEEE802. [Measures for a field claim] Modification of an error where being unable to send via SMB to Windows Server 2003 with authentication set to NTLMv2 only. [Measures for a field claim] Modification of an error where the color properties of a print document stored in the user box cannot be obtained from the MEAP application. [Measures for a field claim] Modification of an error where using the direct print function. [Service Mode] A service mode has been added to the display 0CA1/0CA2/0CA3 jam as E996-0CA1/ E996-0CA2/ E996-0CA3 error. [Specification change] Supporting Lot26: Enabling transition to Deep Sleep in case the device is connected to Host PC with USB. outputting PDF files created by using Google cloud service is not possible. [Measures for a field claim] Modification of an error when the pop-up for prohibiting sending to multiple destinations and the Reconfirm Destination pop-up is set. depending on the user's server environment. Service Mode(Lv1): COPIER>OPTION>NETWORK>IPMTU Display/adj/set range: 1-10 1 ~ 7: Not used. [New function] Dealing with DCON LOG as an object of SUB-LOG automatic saving. Service Mode(Lv2): COPIER > OPTION > FNC-SW > JM-ERR-D [Modification of an error] Modification of an error where the temperature rarely rises occurs on the DC stepping motor of the ADF during Sleep1 mode with the iFAX function used. MTU operates with default value (1500 Byte). prohibition of sending to multiple destinations is not enabled for FAX and SEND (SMB) transmitted in a mixed manner.Support Filename: Date: TP12 384 11-15-12 No. Description [Service Mode] The following service mode has been added. [Measure for a field claim] Modification of an error where authentication via SSO-H cannot be performed on a PC with Java7 installed. 8: 1300 Byte 9: 1400 Byte 10: 1500 Byte (Default value) *Even if 1~ 7 is set. 02) to v62.02.01: No.02 or later changes all the set values "0 ~ 9" of EXT-TBOX to default value "4".72Ek or higher. Please note that upgrading from the old version (earlier than v62.02 to v63. Default value "0" is changed to "4".Support Filename: Date: TP12 384 11-15-12 The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C2030/ C2020 copiers from v62. Accordingly the setting value of EXT-TBOX has been shifted. [Modification of an error] Specification has been added so that an Alarm Code "00-E020" will be issued when the DHALF control cannot be properly executed due to a deteriorated surface of ITB. Uninstalling of the applications should be performed if necessary.03 to v62. Description [Service Mode] A service mode has been added to display 0CA1/ 0CA2/ 0CA3 jam as E996-0CA1/ E996-0CA2/ E996-0CA3 error.02: No. 1 Description The version Service Support Tool that is recommended for upgrading is v4. When the MEAP Cont is downloaded from the SST. Service Mode(Lv2): COPIER > OPTION > FNC-SW > JM-ERR-D [Specification change] Changing the near end detection timing of the waste toner sensor increases the collected toner amount in the EXT-TBOX. 2 Page 4 of 7 . 1 2 The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C2030/ C2020 copiers from v61. Note when overwriting MEAP Cont: MEAP Cont contains SSOHLogin. 2 Service Mode(Lv1): OPTION > CUSTUM > EXT-TBOX Note) Set value "4" is equivalent to existing "9" from v62. 1 POINTS TO NOTE: No.jar. the uninstalled applications may be reinstalled. Description [Modification of an error] Countermeasure to prevent an E002-0006: To prevent a power shortage generated at the time when starting the device due to the erroneous detection of the thermistor which occurs rarely when the fixing assembly is cold at the starting moment. Domain. -Enabling Windows Firewall exception registration How to set a. UI response may be delayed for approx. and Public.Inc. Select the appropriate ones according to the use environment. Press 'Change settings'. 3 4 LIMITATIONS: No. 1 2 3 4 Description When copying with Page Numbering + Reduce.3 times as long to copy as usual. then turn on the main power switch again. ‘FTP Server’ (with FTP) need to be enabled in Windows firewall. it may take 1. d. *There are three types of checkboxes. c. FIRMWARE: Canon Latin America. [RUI] When Status Monitor/Cancel >Send >Job Log >Fax is displayed. Points to note regarding version upgrading: When the version is upgraded with a USB device in use. it takes longer to display it compared to the other models. 90 sec after turning on the power. turn off the main power switch of the copier and remove the USB device from a USB port (on the right of control panel or the rear right of the copier). Check the checkbox of 'File and Printer Sharing' for SMB transmission. it takes 2 times or more as long to copy as usual. exceptions for ‘File and Printer Sharing’ (with SMB).5 to 2. Home/Work (Private). b. Click 'OK' to exit the screen.Support Filename: Date: TP12 384 11-15-12 No. When this phenomenon occurs. the progress bar on the Local UI on rare occasions stops during reboot. uses the following abbreviations when listing languages that are supported by a specific version of the System Software: Letter J E F I G S C/T K Language Japanese English French Italian German Spanish Chinese Korean Page 5 of 7 . e. Windows 7 Description Regarding file Transmissions.. Open 'Start' -> 'Control Panel'. Open 'System and Security'. Open 'Allow a program through Windows Firewall'. and 'FTP Server' item for FTP transmission. With N on 1 + 2-sided Calendar Type document. Copy file C: Canon File Folder Page 6 of 7 .“USB_iAC2030_v28. (See Below) iAC2030 Folder USB Flash Drive 2. Create a Folder on your USB Flash Drive. When this file is finished extracting. Extract the downloaded file (Example .Support Filename: Date: TP12 384 11-15-12 Procedure to Setup the USB Flash Drive for the imageRUNNER ADVANCE C2020/C2030 (Note: This USB procedure differs from other imageRUNNER models) 1. click into the folder to see “SYSTEM_2801-JEGSFI-DCON_5301-FIN_CON_0701”.01”) to the “Canon File Folder” on the C: Drive and then right click on the file and copy.01. 3. Select 0: OK Page 7 of 7 .Support Filename: Date: TP12 384 11-15-12 3. Place the USB Flash Drive into the USB port on the side of the control panel and turn the machine on holding 2 & 8 to place into Download Mode. Select 1: Upgrade 4. Paste file Inside the iAC2030 Folder on USB Flash drive Flashing the imageRUNNER ADVANCE C2020/C2030 1. Copy “SYSTEM_2801-JEGSFI-DCON_5301-FIN_CON_0701” and paste it in the iAC2030 folder on the USB Flash Drive. 2. Select the version to download: (example: SYSTEM_2801-JEGSFI-DCON_5301-FIN_CON_0701).