7 C’s of CommunicationsSeven C’s of Effective Communication Conciseness Consideration Correctness Clarity Courtesy Concreteness Completeness 7 C’s 7 C’s Can Be Applied for both Oral Writing 1.Completeness Provide all necessary information. Answer all questions asked. Give something extra, when desirable. Provide all necessary information. >. Accurate understanding. >. W questions are useful. 1.Completeness Answer all Questions asked. >. Replying inquiry. >. List the needed details. 1.Completeness Give something extra, when desirable. >. Answer in extraordinary way. 1.Completeness 2. Conciseness. Wipe out wordy expression. Add only relevant information. Avoid unnecessary repetition. Wipe out wordy expression. >. Using Single-words instead of too long. >. Bullet your words 2.Conciseness. For Example; 2.Conciseness. Due to the fact that In due course At this time Few in number On a weekly basis In spite of the fact that Until such time as Meet together Because Soon Now Few Weekly Although Until Meet Add only relevant information. >. Stick to the point. >. Delete irrelevant statements. >. Avoid long introduction and Unnecessary explanations >. Talk to the point 2.Conciseness. Avoid unnecessary repetition. >. Do not repeat the words or ideas unnecessary. 2.Conciseness. 3.Consideration. Focus on “you” instead of “I” and “we”. Show audience interest in the receiver. Emphasize positive, pleasant facts. Focus on “you” instead of “I” and “we”. >. Creating a YOU attitude. >. Assume you know people needs. >. Do not use YOU in insensitive cases. 3.Consideration. Show audience interest in the receiver. >. Talk about receiver benefits. 3.Consideration. Emphasize positive, pleasant facts. >. Be Optimistic. 3.Consideration. Favorably Happy Help Generous Pleasure Loyal Thanks Unfavorable Unhappy Hopeless Reject Trouble Unfair Regret 4.Concreteness. Use specific facts & figures. Put actions in your verbs. Choose vivid, image-building words. Use specific facts & figures. >. Use precise statements instead of vague words. Instead of writing; 4.Concreteness. Student GMAT scores are higher In 1996 the GMAT scores averaged 600; by 1997 they had risen to 610. It should be written; Use specific facts & figures. >. Some Vague words. Slightly Small Soon A few Almost Several 4.Concreteness. Put actions in your verbs. >. Use active voice. >. Use action in verbs, Not in nouns. 4.Concreteness. Choose vivid, image-building words. >. Use impressive and appealing worlds. 4.Concreteness. 5.Clarity. Choose Precise, concrete and familiar words. Construct effective sentences and paragraphs. Choose Precise, concrete and familiar words. >. Use Simple & famous words. >. Write your purpose clearly. 5.Clarity. Familiar Words 5.Clarity. About After Home For example Pay Invoice Cirea (L) Subsequent Domicile E.g. Remuneration Statement of payment Pretentious Words Construct effective sentences and paragraphs. >. Length. (Sentence <40 words) >. Unity. (One main idea in one paragraph) >. Coherence. ( Say clearly) >. Emphasis. (Choose correct sentence to focus on it. 5.Clarity. 6.Courtesy. Be sincerely tactful, thoughtful and appreciative. Use expression that show respect. Use nondiscriminatory expressions. Tactless, Blunt 6.Courtesy. Be sincerely tactful, thoughtful and appreciative Stupid letter; I cant understand any of it. Its my understanding…… More Tactful 6.Courtesy. Use expression that show respect. >. Avoid irritating expressions. >.Avoid using questionable humor. 6.Courtesy. Use nondiscriminatory expressions. >. Use language for all kind of people. 7.Correctness. Use the right level of language. Check the accuracy of figures, facts and words. More Formal 7.Correctness. Use the right level of language. Participate Procure Endeavor Ascertain utilize Join Get Try Find out Use Less Formal 7.Correctness. Check the accuracy of figures, facts and words. >. Verify your numerical data. >. Double check your totals. >. Ask someone else to read you message. Thanks.