CHAPTER 1: Communication Perspectives1. The process of putting our thoughts and feelings into words and nonverbal cues is called a. encoding b. decoding c. feedback d. semantics ANS: A 2. a. b. c. d. Selecting the word "rain" when you see precipitation represents a process called encoding decoding feedback semantics ANS: A 3. Thinking "a person who is very careful about spending money" when someone describes a person as "thrifty" represents a process called a. encoding b. decoding c. feedback d. semantics e. communicating ANS: B 4. At dinner you get your father's advice on whether you should take economics or political science to meet a requirement. The next day when you see your father, you say, "I decided on economics." His understanding of your message is explained by a. cultural context b. historical context c. psychological context d. social context e. none of these answers are correct ANS: B psychological context c. historical context d. He asks Sarah to repeat herself several times. c. as he is worried about an exam in another class. which of the following contexts will affect you the most? a. but Stephen is distracted. and begin to kiss. a romantic song begins to play. You are taking an exam right now. physical context d. This conversation is most strongly influenced by a. internal noise d. b. historical context b. a. The bride and groom know what this means. social context e. physical context b. none of these answers are correct ANS: D 7. If you are taking it from your home computer. social context c. physical context b. Sarah and Stephen are meeting to talk about their class project. semantic noise ANS: C . At a wedding reception. e. physical noise c. d.5. cultural context ANS: A 6. psychological context e. This is best explained by a. and the wedding guests begin to clink their glasses. The route used to transmit messages is known as encoding decoding feedback noise a channel ANS: E 8. He does this. physiological noise b. You approach your friend Tom to ask him about how he feels about his classes this fall. noise ANS: B . The communication is being affected by a. If you can't pay attention because a song lyric is stuck in your head. internal noise d. If you are having a hard time concentrating while you take an exam because of the movie playing in the classroom next door. physical noise d. physical noise ANS: D 10. feedback channel c. This is an example of a. psychological noise d. historical context b. context b. semantic noise c. decoding d. semantic noise ANS: C 12. feedback b. you are experiencing a. semantic noise c. decoding c.9. Tom is busy watching a squirrel and doesn't hear anything you've just said. you are being affected by which of the following? a. message filtering ANS: C 11. although he mumbles something under his breath and makes a face to let her know that he's not happy about it. A mother tells her child to go clean his room. we communicate to develop relationships d. we communicate to develop relationships d. c. a. we communicate to meet social needs b. we communicate to exchange information e. we communicate to meet social needs ANS: D 15. channels ANS: D 14. we communicate to maintain our sense of self b. Saying. The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that a. noise b. "Rachel. b. encoding d. will you please let us come down to the beach with you?" is a statement that suggests that a. The information Jones is receiving is known as a. we communicate to maintain our sense of self ANS: B 16. he notices Janet and Mark yawning. The exchange of information function of communication is best illustrated by saying "Do you want to study together?" to a new acquaintance explaining why you feel as you do about marriage giving reasons for buying a product providing directions to the doctor's office ANS: D . d. As Jones tells about his trip to the Grand Canyon. we communicate to exchange information c. decoding c. we communicate to influence c.13. feedback e. " This is an example of a breakdown in which of the following kinds of communication messages? a. You couldn't help it. scripted message c. The cashier at the store tells you. all these answers are correct ANS: A 18." You're expecting her to say. You are at a scary movie and shout. communication that is emotional c. communication between a small number of people who have a relationship with each other b. semantic message ANS: C . too. spontaneous expression b.17. communication that is limited to romantic relationships d." and so you respond. you should choose to use a message that is a. influenced by the halo effect ANS: A 19. Interpersonal communication is a. "Thank you for shopping. When you see her next. a spontaneous expression c. Your response is an example of a a. scripted message d. She hates it when you do that. "Oh no!" when you see a particularly scary sequence. constructed message b. You ate Bonnie's potato chips. "You. a constructed message b. immediacy ANS: C 20. spontaneous expression d. constructed message c. "Have a nice day. a scripted message d. we must know what is involved in communication b.21. According to Brian Spitzberg. conflict ANS: B 22. control c. ANS: C 23. Communication is only used to exchange information and to meet needs. b. the relationship most likely has an understood degree of a. d. Competent communication depends on having a friendly personality learning how to give strong feedback being both effective and appropriate avoiding noise ANS: C 24. cultural tension d. b. a. If a friend declares that he/she will plan your upcoming trip and you agree that he/she should take this responsibility. It's easy to stop communicating. a. d. immediacy b. Communication is influenced by ethical implications. we will only improve our communication if we want to c. motivation is an important aspect of communication competence because a. it is always affective and appropriate d. c. c. Which of the following statements are true about communication? Communication is an innate quality that does not need to be taught. it guarantees success ANS: B . along with incentives. ANS: F 4. they are rarely considered or referenced during effective communication. To get the most from this course. Which of the following should be included in this process? a. ANS: F 2. The main role of feedback is to avoid semantic noise. You should clearly state the problem. Identify at least one with which you feel the most comfortable. You should make your goal specific. Because ethics are a matter of personal judgment. b. A moral dilemma occurs when we are faced with violating the truthfulness and honesty principle of communication ethics. All of these answers are correct. ANS: T 3.25. ANS: T ESSAY 1. d. . ANS: F 5. The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding. and explain how you have exhibited communication competence in this area. Using multiple channels to transmit messages leads to confusion and a less accurate interpretation of your message. you should write personal goals. You should identify ways to know you have reached your goal. List and define the five characteristics of communication competence described by the book. ANS: Answer not provided. ANS: D TRUE/FALSE 1. c. In one of the fitting rooms. Define three aspects of communication context and discuss how each affects interpersonal communication. ANS: Answer not provided. You have the option of taking the money and leaving the wallet.2. . scripted message and a constructed message. Label each. Define the five ethical standards that influence our communication and apply them to this moral dilemma. or bringing everything to the service desk. 3. you find a wallet with ID and $100 cash. ANS: Answer not provided. You're at the mall shopping for clothes. Write a short dialogue that includes a spontaneous expression. ANS: Answer not provided. 4.