Syllabus for English for TourismI. GENERAL COURSE INFORMATION. 1. Course rationale This course has been designed for second - year students of non-English majors of Administration Tourism department at Hai Phong Community College who are going to work in the tourism and hotel service industries. It teaches the basic communication skills needed to communicate in a variety of different work situations in tourism industries. Whether the participant is a travel agent, a tour guide, a courier or a hotel manager, this course will allow him or her to function effectively in English. Special emphasis is placed on the relevant vocabulary, register and grammatical structures that are used in the field of tourism, and the learner is given the opportunity to practice using the language that he or she has acquired by means of seminars, group sessions and communicative practice activities. The participant will also receive supplementary tuition in the essential English language skills of reading, writing, listening and speaking. Course books will be supplemented with material from other sources, including newspaper articles and video materials. 1 attractions and events 2.Students will get theoretical background about tourism and hotel service industries. Course objectives . .To develop the communication skills needed to answer the telephone call in a hotel.The English for Tourism course increases confidence in using English in all aspects of communication in tourism.To improve learners’ English so that they can use English effectively and confidently in their future work. reception duties * Describing. 2 . to deal with guest inquiries and complaints… 3.To provide students with key vocabulary in tourism in order to help students develop the skills of reading and writing.Students will learn how to have effective communication with the tourists such as giving advice. Course aims . comparing and promoting facilities. especially in the field of tourism . . taking orders. including: * Conversational fluency in interacting with customers * Telephone interaction and enquiries * Workplace correspondence * Dealing with complaints. taking booking and dealing with complaints. preintermediate level before beginning the course of English for tourism. The learning and teaching situation . Evaluation Attendance Mid-term examination Class Participation Final Examination --------------------------------------Total 100% 10% 20% 10% 60% 8. . in order to allow optimum interaction between group members and the teacher.Students also explore some of the world’s top tourist destinations and can compare with their countries. Textbook: . by Trish Stott & Roger Holt .Oxford University Press 3 .The classroom are required a computer with a projector. 4..Students are required to take part in a course of General English. Entry Requirements . Course duration 45 class hours in five weeks 6.There is maximum class size of 30.First Class – English for Tourism. in order to show some video clips in hotel and tourism. 7. 5. Talk about temporary states and activities 4 .English For The Hotel And Tourist Industry.Talk about habit .High Season .English for International Tourism.Oxford University Press . References . by Keith Harding & Paul Henderson .Working in Tourism .Talk about people in tourism . by Iwonna Dubicka & Margaret O’Keeffe – Longman Pearson Press .English for tourism – Can Tho University II.Daily duties Present simple . SYLLABUS CONTENT Class Hours HourHourhours Week Unit Topic Function Structure Task/Activities 1 4 People in Tourism .9. . nouns Degrees of obligation: must / have to.Wh – questions . needn’t.Dealing with enquiries about rail travel .Role play .Explain about travel arrangements and II 4 5 Travel requirement Informing customers about travel requirements.2 5 Changes and cancellations .Asking for giving factual information .countable and uncountable .Write a letters about changes and cancellations I 3 4 Rail enquiries .Role play.Deal with changes and cancellations .Take a booking . 5 . . make a conversation.would like + to verb/nouns .Writing replies to requests for information about rail travel. .Midterm Test.Talking about service and facilities .Offering advice to tourists. make a dialogue 6 .Giving advice and .mustn’t conditions . direct instructions Prepositions of place and movement people around the street and building. III 5 4 Giving directions -Understanding and giving directions on a map and on a building. Imperatives in Work in pair.Works in pairs. III 6 5 Tourist information .Talk and ask about obligation . Comparatives and superlatives: -er. .A guide to telephone language and behavior the most… . IV 8 5 Telephone enquiries .Write a bout attractions of resorts 7 4 Hotel facilities Comparing hotel facilities.making suggestion: should.Will . ought to. and cities . . between a tourist information officer and a visitor to the city.Writing brochure descriptions of hotel services.Talking reservations over the telephone . –est.than. make a telephone call between a receptionist and a guest 7 .Play role. more ….Telephone language. Receiving guests Degrees of .in .Midterm test .Works in pair.Reading and talking about features of the hotel industries. . take turns to be a hotel receptionist and a business traveler.Dealing with complaints. . . Expressions used when complaining or apologizing: + I’m so sorry + I do apology + I’m terrible sorry… Review all the lessons.Write a letter of complaints 1 V 0 4 Complaints V Total 1 4 5 Revision 8 .9 4 Checking . . probability: sentences with if and when.Guidance on replying to letters of complaint. SAMPLE LESSON UNIT 4 RAIL ENQUIRIES 9 .III. reserve a seat on the his wife and son? 2. 1991 A Dear sir B: No. France has the largest rail net work in Western Europe Now think comfortable trains which will to with fast of six things you would like take you to virtual every part do. April suggestions below. of the country.) my wife there in August with Is there I’d and son (aged 10) like PRACTICE D FillWehe gaps in theselike to travel all or in would really sentences using a some. a return ticket A “FRANCE Vacances Pass” railrover to valid 15 days and offering you unlimited 2nd class rail travel on any 4 days during Mrs Badini …………. Is there there any all inclusive Are ………. over France.. Do all children travel free on British Now listen to the cassette and answer the 40 Walton questions. luggage.. pay by cheque / credit card PRACTICE B Now do the same using these suggestions Example: A: Would you like a return? B: No. leave this morning/ this afternoon 3. Remember.smoking 3. 1. in New fastest I’d like work are the York? trains in the world running at up to 300km/h.you……… HERE’S WHAT YOU Apologize for British Rail ……….. 3. first class / standard class LISTENING An Australia tourist is asking a Spanish travel PRACTICE C agent about rail travel in Britain. How does the Brit Rail Pass work? We……………. My husband …………. I’d like Would Piccadilly 179 I’d like London WIV OBA PRACTICE A + infinitive I …………. 10 The price of your holiday includes accommodation based on shared occupancy of a double/twin room. you get personal attention and authentic regional cuisine – the true flavour of traditional French hospitality. I would like some information LANGUAGE STUDY 2 We on rail travel inwith countableam use a meaning one France..g tourist. I’d like a single.more details that period. smoking / non. please. an aisle seat / a window seat 2. All guarantee a high standard of comfort and service and since each one is individually owned and run. CK2 LANGUAGE STUDY I Oxford We use would like for polite requests and 6DP offers Would like French Railways ltd. Vouchers for 7 nights’ accommodation with breakfast and dinner in a country side network of over 140 selected family hotels. like or would like to 1.. two Brit Rail. news…. Example: TGVs.. Brit Rail Pass in Barcelona? 2. oftocourse. Tell your partner about them.. GET Make dialogues like this using the 12. Read the Complete the sentences below with would questions below. please 1. I nouns (e. including reduced rate car hire in around 200 stations. look at travel this ……. Can I buy …. Your “France Vacances Pass” also entitles you to many bonuses and discounts. I’d like to speak to Mrs Brown. What is the tourist planning to do with I …………….g information. tickets…) planning to spend some time We use some with uncountable nouns (e. discount for children? .2. booking? Customer: February Travel agent: You…. I’m …. The price …… the return balance is due eight weeks before departure.UNIT 5 TRAVEL REQUIREMENTS LISTENING First fill the gaps in this dialogue with the words below..in the 16 Nepal. I can keep an option open on the is… £1573 for 16 nights holiday for seven days. does it………? Customer: When do I have to confirm? Travel agent: When would you like to go? Can I make a …. I suggest you apply as soon as you – night Classical Tour of India. The Customer: Are internal flights included? Travel agent: Yes. How much book the holiday.. Customer: Do…. There’s single-room includes / You have to / accommodation / supplement of £ 20 a night. sir.have a visa for India and Customer: Good morning. 11 . Let me see – the …. confirm straight Travel agent: February.pay extra for a single room? Cost / price / needn’t / I have to / interested / Travel agent: Yes. But after that you must confirm and pay a deposit. provisional Customer: What about visas? Travel agent: …. Use each word or expression once. away.. needn’t or don’t have to. 7.pay the whole amount now.confirm today.inform us about cancellations in writing. 2. (it is not necessary) Prohibition We use must not to indicate that something is not allowed. but you needn’t be 18 to get married. You…. PRACTICE C LANGUAGE STUDY Work with a partner.. and the Now listen to the conversation and check hotel …. I can keep the option open for seven days. How many similar facts about your company can you think of? Now compare your sentences with the rest Obligation We use must and have to to indicate of the class.. You …. You…pay the balance eight weeks before departure. your answer. 8. 1. When you receive your final invoice you …. You must not smoke during take0off PRACTICE A Complete these sentences using must. After that you must confirm and pay a deposit What do these symbols tells you must not do? You have to have a visa for India No Obligation We use don’t have to. itself. 4. all airport taxes. have to.pay immediately. PRACTICE B Here are some facts about Britain in note form. You…check in a hour before departure. and needn’t to show lack of obligation. Write sentences like this: Example: be 18 to vote / to get married You must be 18 to vote. You carry a passport for internal travel. 6. 5. PRACTICE E 12 . internal flights in India. You needn’t confirm straight away.flight. You…buy a seat reservation for trains in. transfers to and from the hotel. don’t need to. 3. PRACTICE D obligation. just a deposit. You …. Address ……………………………… ………………………………………. The resort we have chosen is Kalkan. Confirm the details of the holiday 26 Queen street London W2P 5AG 2.1. HOLIDAY OPTION FORM Client’s Name:………………………. make flight reservation/ train reservation. ………………………………………. READING What rules does your institution have? Make a list using must and must not. and our two children aged 14 and 17. You faithfully Rita Jackson Sunholds 26 Queen street London W2P 5AG Mrs Jacson 3 Carlton Avenue London NWS 1RD 15 March 1991 Dear Mrs Jacson Thank you for your letter of 3 March We would like to confirm the booking of your holiday…. Please telephone if you require and future information. Phone: ……………………………… DETAILS Tour Operator: Destination: Hotel: Accommodation: Date: Duration: Holiday No: 13 . WRITING Read Mrs Jacson’s letter and transfer the Mrs Jackson receives a telephone call from Sunhols saying that the holiday is available information to the holiday option form. Ask for payment of the balance eight weeks before departure. 3 march 1991 Dear sir. Sunholds 1.. We would like to leave from Gatwick Airport on Saturday . There are four of us traveling: My husband and I. Hen Sunhols receive the deposit. 2.. 2 August. and asking for a deposit to secure the option. I wish to book holiday number TL 159 from the Sunhols brochure. We would like two twin-bedded rooms with bathroom in the Marmaris hotel. 3 Carlton Avenue they write a latter of confirmation to Mrs London NWS 1RD 071 699 3321 Jackson. Finish the letter from Sunhols. be over 16 to buy a cigarettes / to smoke. ………………………………………. 3. have a license to drive a car / to ride a bike.19 July and return from Dalaman on Saturday. Write a letter of confirmation SUMMARY 14 . Useful expression: Now you can . Important Notes: 1.Transfer . 2. Hotel: The news Miyako or similar in Kyoto.ACTIVITY Look at the information on the holiday in Japan. Now look again at the dialogue on page 28.Twin sharing accommodation at hotels indicated in each programme (or hotels of similar standard) . US passport holders will require visas for Japan. incidental expenditure. gratuities. Tariff: £740 Single supplement: £150 Departure Schedule: Daily from Hong Kong. insurance. visas. One excursion each in Kyoto and Tokyo is included in the tour cost. For all arrangements the inclusions are as follows: .services of local English –speaking agents. 3. Make a similar dialogue between a travel agent and a customer. except New Year – 28 December to 03 January. excursions.explain about travel arrangements and conditions . airport taxes. Not included Meals.flights from Hong Kong and to Europe . the Grand Palace in Tokyo.Talk and ask about obligation . There’s a single room supplement / deposit of… 15 .I’m interested in… The price includes…. 16 . 17 . 18 .