A PROJECT ONSUPPLY CHAIN MANAGEMENT B I G B A Z A A R SUBMITTED TO Prof. VikramTrivedi Logistics and Supply Chain Management Topic: Supply Chain Management of Big Bazaar. Submitted By: 1. Shubham Bangde 06 2. Carin Fernandes 21 3. Daisy Louis 31 4. NilmaPais 39 5. GauriVidhlani 48 6. Salina Sheikh 52 Submitted To: Mr.Vikram Trivedi. CERTIFICATE ST. GONSALO GARCIA COLLEGE. This is to certify that the following people Shubham Bangde 06 Carin Fernandes 21 Daisy Louis 31 NilmaPais 39 GauriVidhlani Salina Sheikh 48 52 Has completed their Project Report on the topic Supply Chain Management of Big Bazaarunder the guidance of Mr. Vikram Trivedi ACKNOWLEDGEMENT We have been proud to be assigned this project i.e. “A STUDY OF SUPPLY CHAIN MANAGEMENT OF BIG BAZAAR”. Before we get into thick of things we would like to add few felt words for the people who were part of this project in numerous ways. So we take this opportunity to offer thanks to all the people without whose help this would be a very difficult task indeed. We are thankful to Prof. Vikram Trivedi for his help, guidance and valuable advice without which this project couldn’t have been a reality. And most importantly we would like to thank the Departmental Manager of Food Section of Big Bazaar Mr. Devendra Pawar for providing us with all the information which helped us make this project in a proper manner. customers are involved. Perishable products are excluded from reverse logistics. Each participant in the process of supply chain management plays a vital role. . The products in big bazaar are ordered as per the demand and requirement of retailers which is based on the demand of the final consumer. distribution channel. Big bazaar avails the customer with the facility of shopping less than one roof. And thus us his big bazaar manages to act as a leading retail outlet across India. The whole process of supply chain management is based on the demand of various products by consumers. And this is made available because of the successful implication of supply chain management. As big bazaar is a retail outlet these participants are excluded from the process.retailer. But reverse logistic activities are performed only in case of selected product. Various participants such as suppliers.manufacturing. Reverse logistics also play a vital role.EXECUTIVE SUMMARY The study of supply chain management of big bazaar enabled us to understand the activities performed to manage the supply chain as well as logistics in big bazaar. Unlike other organization normal supply chain management process which involves purchase of raw material. There are many difficulties faced by big bazaar but they are solved and improvisation is made in the supply chain management process.packaging etc is not followed in big bazaar. FEATURES 6. INTRODUCTION TO BIG BAZAAR 13. CONCLUSION 15. EVOLUTION 5. REVERSE LOGISTICS 12.INDEX 1. HISTORY 4. INTRODUCTION 3. BIBLOGRAPHY 16. ADVANTAGES& DISADVANTAGES 7. ELEMENTS 8. IMPORTANCE 11. ANNEXURE . PRACTICAL ANALYSIS OF BIG BAZAAR 14. PARTICIPANTS 9. DEFINATION 2. PROCESS 10. SUPPLY CHAIN MANAGEMENT PART 1 . Introduction A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials. although the complexity of the chain may vary greatly from industry to industry and firm to firm. Supply chains exist in both service and manufacturing organizations. . transformation of these materials into intermediate and finished products. manufacturing and distribution management of Finished Goods.Definition As per definition SCM is the management of a network of all business processes and activities involving procurement of raw materials. SCM is also called the art of management of providing the Right Product. At the Right Time. Right Place and at the Right Cost to the Customer. and the distribution of these finished products to customers. when a flurry of articles and books came out on the subject. operations management." SCM draws heavily from the areas of industrial engineering. It gained currency in the mid-1990s. and strives for an integrated approach. and operations managers began to use it in their titles with increasing regularity. a consultant at Booz Allen Hamilton. The term was slow to take hold. In the late 1990s it rose to prominence as a management buzzword. execution. leveraging worldwide logistics. work-in-process inventory. Interconnected or interlinked networks. control. and information technology. and monitoring of supply chain activities with the objective of creating net value. logistics.Supply chain management (SCM) is the management of the flow of goods and services. synchronizing supply with demand and measuring performance globally. procurement. It includes the movement and storage of raw materials. Supply chain management has been defined as the "design. and finished goods from point of origin to point of consumption. building a competitive infrastructure. channels and node businesses are involved in the provision of products and services required by end customers in a supply chain. . The term "supply chain management" entered the public domain when Keith Oliver. used it in an interview for the Financial Times in 1982. systems engineering. planning. The supply chain system must be responsive to customer requirements. for the purposes of improving the long-term performance of the individual companies and the supply chain as a whole. and related information among suppliers. and bottlenecks removed. . strategic coordination of traditional business functions and tactics across all business functions within a particular company and across businesses within the supply chain. company. and final consumers. The measurement of performance focuses on total system efficiency and the equitable monetary reward distribution to those within the supply chain. Efficiency must be increased. movements. resellers. A customer-focused definition is given by Hines "Supply chain strategies require a total systems view of the links in the chain that work together efficiently to create customer satisfaction at the end point of delivery to the consumer. final goods. As a consequence. and handling. The main focus is turned to efficiency and added value.Commonly accepted definitions of supply chain management include: The management of upstream and downstream value-added flows of materials. or the end-user's perception of value. The systematic. costs must be lowered throughout the chain by driving out unnecessary expenses. . specialization phases one and two. Creation The term "supply chain management" was first coined by Keith Oliver in 1982.History Six major movements can be observed in the evolution of supply chain management studies: creation. the term became widely adopted after the publication of the seminal book Introduction to Supply Chain Management in 1999 by Robert B. However. . This era of supply chain evolution is characterized by both increasing value added and cost reductions through integration. the concept of a supply chain in management was of great importance long before. However. Integration This era of supply chain management studies was highlighted with the development of electronic data interchange (EDI) systems in the 1960s. This era has continued to develop into the 21st century with the expansion of Internet-based collaborative systems. in the early 20th century. integration. and globalization. especially with the creation of the assembly line. and developed through the 1990s by the introduction of enterprise resource planning (ERP) systems. distribute. They abandoned vertical integration. and service a product. . In the 1990s. Globalization The third movement of supply chain management development. and reducing costs through global sourcing. resulting in a proliferation of trading partner environments. manufacture. the globalization era. The specialization model creates manufacturing and distribution networks composed of several individual supply chains specific to producers. each with its own unique characteristics and demands. sell. companies began to focus on "core competencies" and specialization. This changed management requirements. adding value. and outsourced those functions to other companies. or channel. This era is characterized by the globalization of supply chain management in organizations with the goal of increasing their competitive advantage. market. region. and customers that work together to design. by extending the supply chain beyond the company walls and distributing management across specialized supply chain partnerships. This set of partners may change according to a given market. can be characterized by the attention given to global systems of supplier relationships and the expansion of supply chains beyond national boundaries and into other continents. sold off non-core operations. suppliers. Specialization era (phase I): outsourced manufacturing and distribution. . from the foundation layers of establishing and managing electronic communication between trading partners. and performance management. thereby increasing overall performance and efficiency. Specialization era (phase II): supply chain management as a service. and has matured beyond transportation and logistics into aspects of supply planning. to more complex requirements such as the configuration of processes and work flows that are essential to the management of the network itself. Supply chain specialization enables companies to improve their overall competencies in the same way that outsourced manufacturing and distribution has done. Specialization within the supply chain began in the 1980s with the inception of transportation brokerages. and non-asset-based carriers. warehouse management (storage and inventory). execution. This variability has significant effects on supply chain infrastructure. it allows them to focus on their core competencies and assemble networks of specific. collaboration. best-in-class partners to contribute to the overall value chain itself. team manufacturing. logistics. The birth of supply chain management as a discipline was given by world renowned management guru. manufacturing. and other became very popular and vast amount of resources were invested in implementing these strategies. In the 1980s companies discovered new manufacturing techniques that allowed them to reduce costs and better compete in different markets. Over the years. . If we peep into the history of supply chain management. the function of distribution. total quality management. Peter Drucker. we found that SCM is only half century old concept.Evolution The main driving force behind the development of SCM over the past 20 years has been the desire to minimize inventory level. materials management and the integration of all these activities have gain significant importance. Strategies such as just-in-time. Furthermore. Outsourced technology hosting for supply chain solutions was replaced by on-demand model from approximately 2003. sold off non-core operations. Companies abandoned vertical integration. Late 2010 (Last 20 years): In the last twenty years especially after year 2000. re-engineering. In the early 1990s: In the early 1990s industries began to focus on “Core Competencies” and adopted a specialization model.From 1970s to early 1980s: This period of supply chain management was characterized by large scale changes. Thus managing inventory levels was the sole responsibility of vendors.2006 to the software as a service (SaaS) model currently in focus today. downsizing driven by cost reduction techniques and widespread attention to the Japanese manufacturing techniques. the last two decades have seen the introduction of large number of operation and quality management and control . The retailer was supposed to send the sales and inventory data to the vendor via EDI. and outsourced those functions to other companies. ECR (Efficient Customer Response).issues like JIT (Just-in-time). TQM (Total Quality Management). VMI (Vendor Managed Inventory) and CD (Cross docking). . ZI (Zero Inventory). Finding the right software that will make your company shine is the key to a great business decision. . If you can find these six features in your software then chances are you are making a great business decision. Management of Inventory One of the supply chain management features that you want to look for is excellent inventory management.Features Supply chain management features allow companies to run businesses more effectively. This function should also include the ability to track materials needed for production and eliminate any excess waste that may be costing your company extra money. but also on the issue of storage. This will not only help with the reducing of cost spent on materials. There are a few key supply chain management features that you want to look for when you are searching for supply chain vendors. The software should be able to maintain stability with tracking of inventory as well as the finished goods. This will improve your customer service abilities when your customer sees that they are still getting the same quality product but at a quicker rate. Your new software should be able to manage an order from the time it is placed until the time it is delivered as a finished product. Procurement One key supply chain management feature is the ability to create lasting relationships with your clients. In doing this you want to make sure that all tasks associated with a particular order are being tracked properly. This will help you not only in your customer service area but also in the area of negotiating for sales. If you are able to give a more definite finish date for a . This helps make everyone accountable for the work they do as well as keeping everyone working efficiently. Managing of Orders Another of the key supply chain management features is the ability to manage orders through your company. Downtime can be the biggest cost to a company and by choosing the right software you will not have that worry on your shoulders.product then you are more likely to earn their trust and win the sale. Planning and Forecasting If your company produces a product that is popular around holiday times then you want to be able to predict the demand you may have at a certain time of year. You want to make sure you have a supply chain management feature that will allow your company room to grow. This is a great asset to have so that your planning and scheduling can be right on target. Logistics As your company expands. This will help to save your money in the long run because no further software will need to be purchased to keep your company running. . The right supply chain management features will help you in this battle by looking at years past data and seeing where you will be at that same time in the year. you want to make sure your software will expand with you. whether locally or globally. Managing of Returns Finally. the last supply chain management feature to mention is the return management. Let your supply chain management feature handle this for you. The automatic processing of claims is one way that the software will help eliminate this headache. If your product is defective or broken when it arrives at your customers’ location then chances are you are going to have a very unhappy customer. . Disadvantages Sometimes Supply Chain Management can be very expensive to implement.Advantages Supply Chain Management helps to increase savings in labor and procurement costs. tastes etc. . Supply Chain Management is used to get better control over suppliers. Supply Chain Management helps to achieve better inventory control. Supply Chain Management allows higher discount on price to wholesaler due large order size. Supply Chain Management is used to provide better information on customer needs. warehousing and packaging costs. Supply Chain Management is used to lower transportation. In Supply Chain Management there may be staff resistance. . proper skills and experience is required to achieve success. Sometimes in Supply Chain Management various functions may be difficult to manage. Competitors can easily copy the strategy of Supply Chain Management. For better Supply Chain Management. Customer:The customer starts the chain of events when they decide to purchase a product that has been offered for sale by a company. Planning:The requirement triggered by the customer’s sales order will be combined with other orders. which enters the sales order for a specific quantity to be delivered on a specific date. The planning department will create a production plan to produce the products to fulfil the customer’s orders.Elements of the Supply Chain A simple supply chain is made up of several elements that are linked by the movement of products along it. The customer contacts the sales department of the company. To manufacture the products the company will . If the product has to be manufactured. the sales order will include a requirement that needs to be fulfilled by the production facility. The supply chain starts and ends with the customer. then have to purchase the raw materials needed. checked for quality and accuracy and moved into the warehouse. The purchasing department sends purchase orders to selected the necessary raw to the manufacturing site on the required date. the raw materials are moved inventory to the production area. The supplier will then send an invoice to the company for the items they delivered. Purchasing:The purchasing department receives a list of raw materials and services required by the production department to complete the customer’s orders. Production:Based on a production plan. The raw materials are stored until they are required by the production department. The finished products ordered by the customer are manufactured using the raw materials purchased from . Inventory:The raw materials are received from the suppliers. Transportation:When the finished product arrives in the warehouse. After the items have been completed and tested. the shipping department determines the most efficient method to ship the products so that they are delivered on or before the date specified by the customer. the company will send an invoice for the delivered products.suppliers. they are stored back in the warehouse prior to delivery to the customer. . When the goods are received by the customer. They are organizations that provide goods and/or services to a purchasing organization (a manufacturer or a distributor). A customer organization may be an organization that purchases a product in order to incorporate it into another product that they in turn sell to other customers. equipment or services. It is often used synonymously with vendors but may also refer to an internal company resource. Customers-Customers or consumers are any organization that purchase and use a product. Manufacturers .They are the companies engaged in the original production and assembly of products.That are the external entities that sell for suppliers or manufacturers directly and often collects all payments from customers and maintains an inventory of the supplier's or manufacturer's products. They sometime refer to companies that purchase such products or services manufactured or assembled in accordance with company specifications. Or a customer may be the final end user of a product who buys the product in order to consume it . Distributors .Participants in a Supply Chain Suppliers . Manufacturing involves the activities of production. receiving. . testing.This is the process of choosing the suppliers that will deliver the goods and services you need to manufacture or assembly your products or to create your services. It involves price negotiation.Raw components are assembled into final products or raw materials are manufactured into finished goods. packaging and preparation for delivery. Procurement . Supply chain software systems often utilize sophisticated mathematical models for predicating future demand from historical data.Processes of Supply Chain Management Demand Planning and Forecasting . Manufacturing and Assembly . Demand forecasting is an ongoing process.Accurate demand forecasting is considered one of critical success factors in supply chain management. and verifying the shipments. The accuracy of the demand forecasting is largely dependent on how abnormal data is treated in the demand forecasting. invoicing and payment collection. Return . Distribution involves warehousing. Distribution . .Products or services are delivered to consumers. delivering.Return and refund are important parts and also the problem parts of supply chain management. Supply chain management systems should have infrastructure in place for receiving defective and excess products back from customers. Very simply stated. managed by third parties. Inventory means value and is an asset to the company. Inventory control and inventory visibility are two very critical elements in any operations for these are the cost drivers and directly impact the bottom lines on the balance sheet. Any glitch in the product not being available at the right time can result in the drop in customer interest and demand which can be disastrous. the entire market in the country and all the sales counters need to have the product where the customer can buy and take delivery. besides the inventory with distributors and retail .Importance of supply chain strategies for an organization. Supply Chain Strategies are the critical backbone to Business Organizations today. A lot of inventory would also be in the pipeline in transportation. the finished goods inventory is held at many locations and distribution centers. Every business has a standard for inventory turnaround that is optimum for the business. when a product is introduced in the market and advertised. Inventory turnaround refers to the number of times the inventory is sold and replaced over a period of twelve months. Availability of Products at locations that hold the key to revenue recognition depends upon the effectiveness of Supply Chain Strategy rolled out. The health of the inventory turn relates to the health of business. Transportation network design and management assume importance to support sales and marketing strategy. Effective Market coverage. In a global scenario. . effective control of inventory and visibility of inventory gains importance as a key factor of Supply Chain Management function.stocking points. Since any loss of inventory anywhere in the supply chain would result in loss of value. The reverse supply chain is also a term used in the industry. field service and many others. after market call centre support. We refer to the term "reverse logistics" as all activity associated with a product/service after the point of sale. the ultimate goal to optimize or make more efficient aftermarket activity. warehousing. thus saving money and environmental resources. Types of activity common with reverse logistics includes: logistics.Reverse Logistics Many organizations and individuals have tried to define Reverse Logistics. repair. recycling. Reverse Logistics is the scientific process of managing assets. Reverse Logistics is not to be confused with forward logistics or getting the product to market commonly known as the forward supply chain. refilling. e-waste. reverse fulfillment. in every department in all industries and across all disciplines . SUPPLY CHAIN MANAGEMENT PART 2 . ‘India ness’ and its corporate credo is – “Rewrite rules. Retain values. It’s a type of a retail industry. They have departments and grocery stores. Its Headquarter is in Jogeshwari. The promoter for Big Bazaar is Kishore Biyani. It was founded in the year 2001. Everywhere.” One of the core values at Future Group is.” And their mission is Vision We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenarios in the consumption space leading . The vision of Big Bazaar is “To Deliver Everything. Mumbai. to Every Indian Customer in the most profitable manner. Pantaloon Retail India Ltd. The punch line is “Is se sasta aur accha kahin nahi!” Currently there are 116 outlets in India. Every time.( Future Group) is the parent of Big Bazaar.Introduction As per the research we came to know that Big Bazaar is a Hyper Market. . making consumption affordable for all customer segments Mission.to economic development. creating retail realty. We will be the trendsetters in evolving delivery formats. Supply chain management consists of all the stages that are required to satisfy the customer’s request.PARTICAL ANALYSIS OF BIG BAZAAR Role of supply chain management and its participants. distribution centre. Participants: 1) Suppliers:-suppliers in big bazaar provide finished goods that are to be sold in the retail store. It starts with the suppliers and passes through factory. Goods are properly assembled by the supplier itself and then it reaches . redistribution centre. retail store and finally reaches the customers. At big bazaar mostly people from middle class population are the customers where they buy goods at discounted rates.Big bazaar has a private warehouse of distribution centre which is located in Bhiwandi from here the goods are sent to redistribution centre. There are around 19 outlets of big bazaar all over mumbai.to the factory.Once the finished goods reaches the redistribution centre the goods are ready to get dispatch to retailers. Criteria for selecting suppliers Selection of suppliers is handled by future group in big bazaar. 3) Distribution centre:. rice etc are polished and assembled.They are the end receivers or users of the product or service. 2)Factory:. 5) Retail stores:-A person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale whereas bib bazaar itself is a retail store.Factory is where all the finished goods are stored and the goods such as wheat. Future group make every effort to ensure that their products meet the unique needs of the diverse communities . so that they could be easily sold into the retail stores. 4) Redistribution centre:. 6)Customer:. The people who are involved are divided into two phase. It is their constant endeavour that consumers have ready access to their products in every corner of urban and rural India.000 suppliers across merchandise categories ranging from one person shops to multinational corporations. It is operated in the retail stores. maintaining a distinct mix that is key to their success.they serve. the receiving process is not carried in the factory. First phase involves a driver and a loader. The goods which are firstly entered into the store are firstly sold to the . First in first out (fifo) method is the only measure of precaution taken in big bazaar for protection of goods. Receiving process As there is no purchase of raw material. They partner with over 30. These people are sent by the distribution centre group. Precautions with regards to storage & maintenance of goods. The orders for various products are placed as per the demand in the market. FIFO is a method commonly used to calculate the value of inventory on hand at the end of an accounting period and the cost of goods sold during the period. Then phase 2 involves a receiving associate who inspect the goods and a receiving loader who unloads the goods from the vehicle and these people are appointed by retail store. The cost of transportation is based on the demand of stock by retailers (a)Big bazaar warehouse In terms of internal communication.customers so that they don't have to maintain bulk stock and take more precautions. the warehouses of different Big Bazaars (different locations around India) are connected with each other. it uses the internal IS connected through LAN to intimate its warehouse. Whereas the individual Big Bazaar outlets coordinate with their warehouses for daily stock requirements. Transportation process The transportation process is totally handled by distribution centre and suppliers. In situations where a Big Bazaar finds shortage in any of the stocks. . (b)Big Bazaar is Centralized and Decentralized Big bazaar is CENTRALISED as well as DECENTRALISED. OA for on approval and VC for vendor consignment) f ollowed by 10 digits. The stocks are coded for simplicity and the garments are coded using a 14 digit number. The warehouse supplies the required stock and keeps its own stock also in check. However. Each of the warehouses can order their stock in three ways (a)Through the headquarters (b)Through another Big Bazaar warehouse (c)Directly from their supplier. . CENTRALISED: It has its own warehouse in Bhiwandi from where all the distribution from retail store is done. the delivery challans will be stacked and sen t to the HQevery month thus keeping the purchases in check. While the stocks purchased from vendors use an alpha numeric system beginning with two alphabets (namely LP-Local Purchase. The warehouses communicate to each other on a weekly basis to exchange their stock related information. Warehouses utilize a REM (retail enterprise management) system to facilitate this process. DECENTRALISED: Retail stores have their own personal warehouse as well in order to store the stocks. FUNCTIONS OF WAREHOUSING DIAGRAM: DISTRIBUTION CHANNEL DISTRIBUTION TO WAREHOUSE MANANGEMENT:Big Bazaar‘s distributions to . High inventory levels due to the inability to predict customer demand by product Improper Road condition especially during rainy season . DIFFICULTIES FACED BY BIG BAZAAR IN SCM Improper transport facilities Inadequate demand of retailers Unavailability of product Increase in Transportation cost Store replenishment arriving from different distribution centers due to the stock imbalances. Basically distribution is done as per the demand. Distribution is done by distributor who is the middleman between the manufacturer and retailer the manufacturer and retailer. Traditionally. distribution has been seen as dealing with how to get the product or service to the customer.warehouse solution are focused on helping retail outlets to create efficient and flexible supply chains to deliver products to customers and with high level of service. Otherwise refund for the good. Zoned Return Centre (ZRC) which handles returns of each zone at these warehouses recycling. In some cases. It involves following activities: a) Return of goods b) Repair c) Resend replacement. Big Bazaar also has Central Return Centre (CRC) which is dedicated specialized building/area within Central warehouse. It may consist of return between user and retailer that sends it back to vendor. remanufacturing and refurbishing of products are done which are(a)Customer return items . reconditioning. REVERSE LOGISTIC Big bazaar follows the policy of (RTV) that is RETURN TO VENDOR. user may directly send the goods to the vendors. RTV refers to the process of return of goods that takes place between a user or retailer and a vendor. SEPARATE DEPARTMENT AND AFTER SALE SERVICE PROCESS Big Bazaar has separate department that is customer service desk.(b)Defective items (c)Unsold goods/excess stocks Warehouse returns defective items and unsold/excess stock to CRC/ZRC. accompanied by Goods return forms. Customer Returns: Reverse logistics warehouses receives the returned item with the Customer return note and decides whether these products to be sold as scrap locally at stores/dispatched to vendor or dispatched to CRC(non apparel items)/ZRC(Apparel items). Defective items: after quality inspection. CRC/ZRC takes decision about disposition of these items by (a)Scrap sale (b)Auction sale (c)Return to vendors (d)Refurbish/ rework and sale in factory outlets (e)Refurbish/rework and sale as fresh stock. . Listen to your customer. A customer service desk is a communications centre that provides a single point of contact (SPOC) between a company and its customers. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner. Perishable products are included from this service. employees and business partners. After sale service are provided on the selected products. Answer the phone. Deal with complaints. . Big Bazaar uses 8 golden rules to deal with Customer Services. Don’t make promise unless you will keep them. . Take the extra step. Be helpful. Train your staff to be always helpful. courteous and knowledgeable. Throw in something extra. Big bazaar has a good reputation of itself in the market. . It is a place where customers find variety of products at a reasonable price. The presence of supply chain management is intangible but the results are quite good for the succession of big bazaar. It is because of proper supply chain management by which the products are made available to the customer as and when they need it.Conclusion Big bazaar is a major shopping complex for today's customers. And this has become possible due to successful implication of supply chain management. It has positioned itself in the market as a discounted store. The youth generation also likes shopping and moving around big bazaar. The majority of customers belong to middle class family. google.Bibliography Dr.m.ernet.csa.org/wiki/Supply_chain_management https://en.co. Closs.wikipedia. David J. Bowersox.iisc. Donald J.reverselogisticstrends.in/scm/supply_chain_intro. Anil Kumar Chojar-(supply chain managementTheories & application).org/wiki/Supply_chain_management .html http://cerasis.com/2015/01/23/history-of-supply-chainmanagement/ http://googleweblight.com/? lite_url=http://www. (Logistical management-The integrated supply chain process). lcm.m.php&ei=4RouYofK&lc=enIN&s=1&m=235&host=www.com/reverselogistics.wikipedia.in&ts=146937133 9&sig=AKOVD65bFAnZd1xnm1itcpbjs2t-kX2f1g https://en. 4) What precautions do you take with regards to the storage and maintenance of goods? 5) Kindly tell us about the transportation process.Annexure 1) What role does supply chain management plays and who are the participants involved? 2) What is the criterion for selecting the suppliers? 3) Kindly tell us about your receiving process. . 6) Can we know about your warehouse? Is it centralized or decentralized? 7) How does your distribution channel works? 8) What difficulties do you face in supply chain management? 9) What are the reverse logistic activities performed by big bazaar? 10) Is there a separate department for after sale service? If it is then please tell us about your after sale service.