Company overview: Sundarban Courier Service (Pvt) Ltd. the first and fastest courier pioneer in the field of private sector in Bangladesh, since 1983. Sundarban Courier Service (Pvt.) Ltd had started its journey in the private sector when Biman Bangladesh Airlines stopped their service in Bangladesh. Sundarban courier service (Pvt) Ltd is the founder of the courier service association of Bangladesh. Mission and vision: Their goal is to goal is to expand Trade and Commerce within the country Linking communications support, Extending fastest service in time of urgent needs and creating employment opportunities for unemployed youths which will help in the social and economic development of the country. Foreign Service: This service is extended for the over-seas Bangladeshis who are working abroad and sending home remittance through Bank drafts/ cheques etc under this service. Specially Middle-East based Bangladeshis Bank drafts/ cheques issued from Banks/ Exchange houses are being delivered at the remotest rural areas by our 64 district offices to 464 Thana/ Upazilla and union areas by our own staff within 72 hours time. Besides, we are extending this over-seas service to 220 countries through International Courier World-wide within shortest possible time. Document Non document like parcel. • Sundarban Courier Service is the only courier where their own 1000 skilled working force work 24 hours around the clock. • Sundarban Courier Service is the only courier that preserves Booking/ Distribution/ delivery/ POD maintenance under computerized system. Products sales and service: Services of Sundarban Courier Service are: • General booking service: General Service and general division are one of the most crucial divisions in comparative to other division. II.How Sundarban Courier Service earned reputation & trust all over the country? • Sundarban Courier Service is the only courier carry/deliver Documents/ Parcel under their own Transportation System at the fastest possible time. General division is mainly consisted with I. . • Sundarban Courier Service is the only courier that distributes / delivers their services within schedule time. • Sundarban Courier Service is the only courier that pays compensation in case of loss/ misdelivery on demand. They don’t allow any commercial transaction regarding money transfer from one company to the other and one office to another.• Special service: Special service is mainly deals with corporate customer. Usually maintains money transfer from one individual to another. • Super express service: This Service is extended for delivery within 8-24 hours in all District/Pourashova area. • Value declared service: Value declaration section is the most influential division of Sundarban Courier Service (Pvt. • Express service: This is a special type of booking & delivery done with special care & with very reasonable rate. • Trade marketing department: .) Ltd. This service is under automation system. This department mainly provides two ways of serviceA) Normal Service (Within 24 hours) B) Message Transfer (MTCN through Network). one family to another family within Bangladesh. • Mobile section: Mobile Service is extended for booking from their branches & agents all over Bangladesh and they deliver delicate Mobile packages very safely. • Parcel division: Parcel division is one of the valuable divisions of Sundarban Express Transportation System Ltd. Healthcare. II. Company profile: Sundarban companies means reliability and continuity.) Ltd.This section consists of collecting & delivering the goods for many different Trading Companies under special terms & conditions. Life style products. their customers range from a lot of Business documents. Reliability: . Electronic goods. These are: I. Household materials and Food stuffs etc. Speed: Their streamlined network ensures the fastest possible movement of documents and packages. a sister concern of Sundarban Courier Service (Pvt. There are some basic things that they consistently uphold. Name and designation: Mr. Managing Director Mr. including customs clearance and any last minute details. Deputy Managing Director Mr. Hafizur Rahman Pulok. fragile articles or bulky printed materials. even for heavy/lightweight items. Their direction and intelligence make this company not only renowned bit also a dependable and trustworthy company. Low cost: All rates are quite reasonable. Thanks to computerized administration and a staff that is second to none. III. After that one can leave everything to them. IV. Simplicity: One telephone call is all it takes to set the process in motion.The SCS system of security checks and emergency back-ups is absolutely complete. Boards of director of the company: This company operating its works under some dedicated persons. Sheikh Nowsher Ali. Executive Director . Imamul Kabir Shanto. Mr. Barkat Babu. S. .M. Director Audit Inspection and law Branches and offices: To provide service all over Bangladesh Sundarban Courier Service established it branches all over Bangladesh. Sheikh Tanvir Ahmed Rony. Director Operation Mr. Director Service & Accounts Mr.A. Azizur Rahman Gazi. A.T. M 01713066642. 01713120801 Branch Name Jublee Road Br. 01711-451233. Branch Head Mr. 634485 (Req. 01713030297 7 Dilkusha. DHK Branch Name Victoria Park. Mahabub Alam Mr. Asaduzzaman Molla Sylhet Dist. 200465 Chittagong Dist. Jasimuddin Mr. Rezaul Islam Reza Designation D.Saleh-Deen Newaj GM (Joy) 031-711582. Imam Uddin Mamun Jatrabari Branch Savar Branch Gazipur Branch Narayangonj Branch Sanjib Bahadur Md. 01735-917917 Motaleb Palaza Shamoly Branch Mr. 01711-670575 9357873. 720243. 01819-426474 Milton Nawabpur. Abidur Rahman G.1 Branch Kawran Bazar Branch Mahatab Hossain Mr.Branch Name 4. Mr. 01717631591 Faridpur Dist Branch Md. Dhaka Chamelibagh. Shaeb Ali Manager Manager Manager Manager 01193-232604 01716-502424 01736-617238 7615563. Sirazul Islam Mr. Fazlul Designation Manager Hauqe Manager Phone Number 7110443. Phone Number 8035481-4. 0152377102. Jamal Uddin Manager Manager 01199-567401 9129540. 0152404968. 66220 0821-717151. Kallayanpur Office Branch Head Mr. Delwar Hossain Md.M 8912291.) 01716Manager In charge 01191-524126 9116949 . 9572312 Branch Head Mr. Ctg. Dhaka Mr. CTG Korbanigonj Br. Ibrahim Designation In charge Manager In charge Phone Number 031-633205. Br. 633576 Req 01712-956420 614191. Motaleb Manager Manager 01714-665350. 01711-849533 Uttara Corporate Br Nader Kazi Arif G. G. Kasru Alam Md. Ctg. 8917049. 9570177. 01711-04590. 7634861. Jahir Mr.Parcel. Branch Mr.M. EPZ. This foundation since inception is playing a dominant role in creating skilled manpower providing scientific and techno-based knowledge of education and has created a new dimension in the field of modern education especially in the field of Designing. they have established “SANTO-MARIAM FOUNDATION”. Linking communications with own Transport System by extending special distribution/deliveries of documents and parcel at the remotest Upazilla/ Thana areas. they have been able to develop a sound IT System for controlling distribution of all the products and acquired reputation both at home and abroad. With expansion and development of courier service in Bangladesh they have been able to expand their business in other sector also and simultaneously creating group of companies with the addition of • • • Sundarban Marine Products Sundarban Express Transportation System (SETS) Sundarban Washing Complex Mass Electronics Ltd Reliance Industrial and Trading Corporation Ltd (A Taiwan-Bangladesh Joint venture project).Activities and future plan: Since start of the organization in 1983. Fine Arts. they are creating a body of young educated youth into a skilled working force. Teaching of our folk culture and . • • Afterwards. Besides. by opening own offices at district/ Divisional level. with a goal of direct participation in the field of creative education side by side with the Govt. apart from other courier companies is their extensive use of information technology and they assure our customers timely fulfillments and customer-recipient satisfaction. Government offices. Sundarban Courier Service (Pvt. Pharmaceuticals etc. they have gradually established • • • SHANTO MARIAM ACADEMY OF CREATIVE TECHNOLOGY BANGLADESH INSTITUTE OF ART DESIGN AND TECHNOLOGY SHANTO MARIAM UNIVERSITY OF CREATIVE TECHNOLOGY Moreover. Dilkusha C/A. They have information system that allows us to obtain customer data & delivery status. and Insurance & leasing companies. The Technological Advantage sets Sundarban Courier Service (Pvt.obtaining Higher Degrees through Distant Education System. They manage the delivery and distribution for a rapidly expanding list of their active clients consisting of Individuals. is dedicated to understanding and fulfilling customers’ needs and whatever it takes to provide customers with the highest level of reliability and service quality.) Ltd. . Their vehicle resources range from vans to trucks. we have plan in the long run set up more service oriented Techno-based organization creating more employment opportunity with skilled manpower for the development of country. To attain the goal a success. foreign organizations. Their head office is located at 24-25. Industries. They have about 600 Branches and Agencies of business service stations all over Bangladesh and Malaysia. Corporations. Banks. Specialty of Sundarban Courier Service: As a customer-driven company.) Ltd. Dhaka. National & Multinational Mobile Companies. For their reliability and simplicity customer depend on them and since 1983 they are in this field with reputation. Their rate is also low then other companies. Because of their service now customers are very satisfied with them. they have put together a wide range of delivery solutions to suit your needs. is committed to quality practices and focusing on competing against or collaborating with the very best service in courier field. They always try to understand customer’s needs and wants and give the best performance to customers. . Their dedicated employees work for customers and usually they deliver product through their own transport system and reliable person. has maintained certain criteria of excellence. usually they maintain fair prices with consistently fast.) Ltd.Because they believe in long-term business relationship. By listing to the customer’s needs. Sundarban Courier Service (Pvt.) Ltd. Customer’s satisfaction: As Sundarban Courier Service gives the first priority on customer’s satisfaction so customers are highly satisfied with its service. They are changing their order taking style and delivery system through time which deserve appreciation. Sundarban Courier Service (Pvt. reliable and efficient service. How did you find out about our products and services? Media Internet Word of mouth other 2. How often do you use our services/products? Occasionally Frequently Regularly Very often 3. e-mail……………………. Age……………. Sex……………… Occupation…………………….5 years More than 5 years 4. Place of work……………………………………………………………. Questionnaire for Customer Satisfaction The answers that you give are highly appreciated..... Confidentiality is guaranteed and no third party will have access to your details.) Ltd.. How long you have been using the company’s products/Services? Less than one year 1. Name………………………………………………….3years 3. 1. What is your rating of our services? Excellent Good Average Poor .Sundarban Courier Service (Pvt. Please provide the information that is requested for. Are our services readily available? Yes No 7. How are the prices of our products and services? Cheap Affordable Expensive Very expensive 6. relatives)? Kindly give a reason for your answer: Yes No ………………………………………………………………………………. friends. …………………………………………………………………………………….. 8. 10. ……………………………………………………………………………….. Would you recommend our services to another person (Like. Please mention………………………………………………………… …………………………………………………………………………………………. ……………………………………………………………………………………. . Please give suggestions that would help improve your satisfaction with our products. ……………………………………………………………………………………. …………………………………………………………………………………………. Please mention your satisfaction with the delivery system of our products.5. 9. Did you receive good customer care? Yes No If answer ‘No’. …………………………………………………………………………………………… …………………………………………………………………………………………… ……………………………………………………………………………………… Table of content: Company overview Mission and vision Foreign service Sundarban Courier Service earned reputation & trust all over the country? Products sales and service Company profile Boards of director of the company Branches and offices Activities and future plan Specialty of sundarban Courier Service Customer’s satisfaction Questionnaire .