Software Packagesused in BSNL By D.SRINIVASA RAO, JTO Software Packages used in BSNL • Trichur Billing Package • SSANeT • Dotsoft • Billing and Customer Care System(BCCS) for Mobile Billing • Customer Relationship Management (CRM) • Sancharsoft • Inventory Management Package • Twarit • Fleet Management System • Public Grievance Management System (PGMS) • Management Information System (MIS) • CDR Based Convergent Billing and Customer Care System • Call Centre Applications • HR Package • ERP • BBS (Balanced Business Scorecards) Software Packages used in BSNL • Trichur Billing Package • SSANeT • Dotsoft • Billing and Customer Care System(BCCS) for Mobile Billing • Customer Relationship Management (CRM) • Sancharsoft • Inventory Management Package • Twarit Plus • Fleet Management System • Public Grievance Management System (PGMS) • Management Information System (MIS) • CDR Based Convergent Billing and Customer Care System • Call Centre Applications • HR Package • ERP Let us discuss salient features of some important packages used in BSNL designed and developed entirely by the core group of the Software Development Center at Hyderabad of IT project Circle. accounting. fault repair service and directory enquiry services •It has been conceptualized. Pune. •Dotsoft package was initially implemented at Guntur in 1997 making it the first Telecom District in BSNL to have an integrated customer .1.DOTSOFT •DOTSOFT is an in house developed integrated telecom database system comprising commercial. billing. in). the most popular egovernance project of Andhra Pradesh government.DOTSOFT •Dotsoft is integrated with other systems such as call centre. •Now a days Central server concept is used in Dotsoft wherein a single server will be available for 13 to 15 SSA’a in a Circle eg. Dotsoft. •In addition.1. BSNL portal enables online bill payments and availability of duplicate bills for its customers. Thereis a . AP has a tie-up with e-seva. BSNL portal (www.bsnl. • Payments are faster and completely hassle free for the customer and the counter personnel because of the use of bill scanners.Important features /utility / advantage of dotsoft • Every subscriber is identified by a unique identification number called Unique_Id_No • Bill generation is absolutely easy and totally secure. • Online enquiry is available for supervision and queries . total supervision. nonduplication of work.Important features /utility / advantage of dotsoft • All the work is done online which results in excellent customer service. . • Directory Enquiry shows the status at the moment of enquiry. complete transparency. It can query on any of the subscriber’s details in part or in full. • Outstanding details can be taken for any month on any given date. better planning. •Complete history of subscriber’s activities available online. Oracle 9i or above as Database Client: Operating System – Win95 or above Developer 2000 Installation in Client PCs. DOTSOFT Forms & Reports to be updated as per version control .Linux .DOTSOFT Basic Technical Details Server: Operating System . DOTSOFT Modules Commercial TRA FRS Directory Enquiry . i) Clearance of faults reported by Subscriber’s on day to day basis.FAULT REPAIR SERVICE (FRS) Need of FRS System: The maintenance of Line and Wires and subscriber’s apparatus consists of two parts. . ii) Preventive maintenance of the lines to reduce incidents of faults and thereby the complaints. BCCS Technical Details • Front end-JAVA • Database-Oracle 8i • Operating System-Sun Solaris Unix. C++. • Language. JAVA.2 . JAVA Script .BCCS BCCS is a Billing and Customer Care System(BCCS) for Mobile Billing.C. and is referred to as the Kenan BP/OM or Arbor. and can be configured to suit organizational and customer needs.BCCS salient features The Billing and Customer Care Subsystem [BCCS] of BSNL has been sourced from CSG Systems. This is a powerful platform for billing and customer care. The application can be used in a local area network (LAN) environment or WAN . This application is client-server based where the data or information is contained in one or more centralized database on servers and the user interfaces reside in the workstation. BCCS BSNL Billing Zones . Functions of BCCS 1)Provisioning 2)Billing 3)Customer Care . . 3. SANCHARSOFT What is Sancharsoft: Sancharsoft is a web based software created for the management of Prepaid . . recharge Coupons & Top up Cards of Mobile Services of BSNL. SancharSoft Technical Details It is a web based package created on MS IIS platform using asp (MS Active server pages technology & Javascript). DSA’s and Retailers can use the service via secure network if extended to them . All Dealers . LIVE DEMO . All the CSR clients can access to the web service and can login using their username & password. Cellular Customercare Manage r (CCM) CCM is a web based software created for handling the mobile customer complaints both prepaid and post paid. LIVE DEMO .4. 5. TVARIT PLUS Tvarit Plus covers all the functions that are required to be executed by the personnel for different subscriber requirements 1. Non-Managed Leased Line Network (Non-MLLN) . Managed Leased Line Network (MLLN) 2. 5. TVARIT PLUS What is leased line? To transmit data between computer and electronic information devices. medium and low speed leased data circuits . BSNL provides data communication services to its subscribers. It offers a choice of high. 3) Browser Pop-Up should be enabled LIVE DEMO . TVARIT PLUS System requirements: 1) Internet Explorer Version 6.5.0. 2) Browser cache should be enabled. 6. HR Management System Why HRMS: Centralized Employee Information System Better and Efficient Services to Employee Transparency in HR Matters Effective Utilization of HR Resource Proper Accounting of Expenditure on HR Step Towards Paperless Office Long Term HR Policy . User friendly design. from recruitment to retirement. Complete and comprehensive solution for Human Resource management of BSNL.Features Web based on-line application. Caters to the complete employee lifecycle. Centralised. Access to every employee in BSNL. Integrated with Payroll. . Role based user participation. secured database. • Launched for data entry on MPLS / Internet . • Staff.Background • Started in TF Mumbai. • Conceived for entire BSNL. • Development in Oracle Forms.master coded and deployed. Application Server: Oracle 10gApp Server Database: Oracle 10g. . Front end coding : J2EE.Technology Operating System :Linux Enterprise Server. 0 & above Pop up Blocker should be disabled Yahoo Toolbar shouldn’t be installed For Better Performance MPLS VPN / Lease line Connectivity LIVE DEMO .Client System Requirement Pentium III with 128 Mb RAM & above Configuration System should have IE 5.0 & above System Should installed Acrobat reader 5. CDR All the existing systems for Commercial. TRA.7. . FRS and DQ will be replaced with the new system. The CDR Project is going to provide end-to-end customer care and billing systems for Landline customers Broadband Leased line customers. Hyderabad – South Zone Pune – West Zone Kolkata – East Zone Chandigarh – North Zone .CDR Zones There are be four zonal systems. one for each zone. one for each zone.CDR Zones There are be four zonal systems. Hyderabad – South Zone Pune – West Zone Kolkata – East Zone Chandigarh – North Zone . & Nichobar Madhya Pradesh. UP-West.CDR Zones ZONE CIRCLE SOUTH Andhra Pradesh. Assam. Tamilnadu. Jammu & Kashmir . Bihar. Orissa. North East-II. Haryana. West Bengal Circle. UP-East. Uttarakhand. Himachal Pradesh. Chennai District. North East-I. Gujarat. EAST WEST NORTH Chattisgarh. Andaman Maharashtra. Kerala Kolkata Telecom District. Rajasthan. Karnataka. Jharkhand. Punjab Circle. Billing and Accounting Unit.CDR Basic Features Change from MCU Based Billing to CDR based Billing. End to End Integrated Total Solution (OSS/BSS) Operations Support System/Business Support System SSA would continue to be the Service Owning. . E-Stapling . Scope of CRM module Customer Management Billing Account Management Product Catalogue Order Management Service Order Management (Post Sale Support) Customer Care Management Sales Marketing . Hardware Data Centre (DC) Class servers which are high-end servers having 64 cores/CPUs in each machine for hosting the main applications such as Billing and CRM Low-end servers which are two-CPU servers for small applications like Anti-virus. Web servers. HTTP. Authentication etc. . Not Only for implementation of the CDR project. . such as ERP.Network A country-wide IP network with MPLS as the backbone. but also for implementing all other IT projects in future. Network . such as ERP. . but also for implementing all other IT projects in future.Network A country-wide IP network with MPLS as the backbone. Not Only for implementation of the CDR project. Network A country-wide IP network with MPLS as the backbone. . such as ERP. but also for implementing all other IT projects in future. Not Only for implementation of the CDR project. Network . 25 cards and Ethernet interface (wherever available) All CDOT exchanges will be connected to the LE router using CES equipment supplied by CDOT through HCL All E10B exchanges will be connected to the LE router through MTE (Magnetic Tape Emulator) Each LE router is connected to the Aggregation Router through E1 links.Connectivity All new technology switches such as OCB. 5ESS. shall be connected using X. EWSD. AXE. All the E1s coming from the . later The existing CSR network will also get connected to the Aggregation Router. For redundancy purposes. The Data Centre is also connected to the MPLS network presently through STM-1 links. TRA. all the terminals of Commercial. Thus. FRS and Directory Enquiry which are now connected to the local systems.Connectivity Each Aggregation Router in each SSA shall be connected over STM-1 link to the nearest MPLS node. will be connected to the Data Centres through the Aggregation Router . to start with. the connectivity shall be established to two MPLS nodes. This end link will be enhanced to 1 GBPS link or more. . The degradation of performance for the applications failing over to the DR site is permitted upto 50%.Disaster Recovery Hyderabad is configured as the DR site for Kolkata and vice versa. Pune is configured as the DR site for Chandigarh and vice versa. Similarly. Enterprise Resource Planning System to integrate the data and processes of an organization into one single system Cover a wide range of functions and integrate them into one unified database Results in increased productivity and less types of softwares . financial performance and information transparency – Driving operational excellence across BSNL through process standardization . ERP working across the organization is required •Benefits – Improvement in the information flow – Better and Timely Inputs of better decision making – Improvements in productivity. cycle time.Why ERP •BSNL presently uses many independent systems with no communication across them •To integrate systems. ERP Modules . Thank You .