Send to Device Rating TasksInstructions / Getting Started Version 2.1 February 11, 2015 Introduction ..................................................................................................................................... 1 Part 1: For Android Raters ............................................................................................................ 2 1.0 Option 1: Using the Rater Hub Android App for Users with Android 4.1 and Higher ..................................... 2 1.1 Agree to be a Tester before Downloading the App ............................................................................................... 2 1.2 Downloading and Installing the App from the Play Store ...................................................................................... 2 1.3 Enabling Send to Device in the Android App ........................................................................................................ 5 2.0 Option 2: Using a Mobile Browser ........................................................................................................................ 5 Part 2: For Non-Android Raters .................................................................................................... 7 3.0 Using a Mobile Browser ......................................................................................................................................... 7 3.1 For iPhone Users .................................................................................................................................................. 7 Part 3: FAQs and Getting Started ............................................................................................... 10 4.0 5.0 FAQs: Downloading the Rater Hub Android App ............................................................................................. 10 FAQs: Using Send to Device Tasks .................................................................................................................... 11 Introduction Some URLs look very different on a mobile phone than they do on desktop computers. Send to Device tasks make it easier for you to evaluate mobile webpages by using a combination of your mobile phone and desktop. These tasks allow you to acquire, rate, and submit tasks on your desktop while viewing the result block links on your mobile phone. We recommend using the Rater Hub Android App if you have an Android phone. After the one-time set up described in Option 1 below, the landing page will automatically open on your mobile phone when you click the result block URL from your desktop after you’ve opened the app. If you’re not using the Android App or do not have an Android phone, you'll need to create a Rater Hub bookmark and click to open it for every result block landing page. Once you have set everything up, please be prepared to use your phone when rating Send to Device tasks by having it nearby and fully charged. When you are rating, please keep in mind that there are many different Android phones and versions, so your experience rating using the mobile app may be different than another rater’s experience using the app. Proprietary and Confidential – Copyright 2015 1 Proprietary and Confidential – Copyright 2015 2 .1 and Higher If you already have the Rater Hub app installed on your phone. u=plkpqplj 1. so please join the group if you are not already a member. please wait up to 72 hours for your membership to sync before you are able to download the Rater Hub app. you must first agree to become a tester of the app.1 Agree to be a Tester before Downloading the App Before installing the Rater Hub app. access this link on your desktop computer.2 Downloading and Installing the App from the Play Store You can now download the app on your phone from the Google Play Store using the following instructions.3.1 or higher and I am willing to rate tasks on my Android phone”) in order to become a tester. making sure you are logged in to the account associated with your Rater Hub account.e. Then.0 Option 1: Using the Rater Hub Android App for Users with Android 4. you will see this message confirming you can now download the app: 1.. Once you see the following page. please skip to section 1. If you’ve recently joined. opt in to “My PRIMARY phone is an Android phone (no tablets) version 4.Part 1: For Android Raters 1. You will need to be in the High End Android phone user group (i. We recommend being connected to the Internet via WiFi during this process. select the “BECOME A TESTER” button. After you have agreed to become a tester. com/store/apps/details?id=com.raterhub. Check the FAQs in section 4.mera Note: If you get an error message that says “Item not found.google.” you need to change accounts in the Google Play app to be the account that you use for your Rater Hub account. select the “Open” button.0 if you are still having issues. scan the QR Code below or access this link: https://play.On your phone. Then. select the “Install” button and then select the “Accept” button. Proprietary and Confidential – Copyright 2015 3 . To open the app. If you have multiple accounts associated with your Android phone. you will be asked to confirm that the app can be used on your phone. choose the one that is associated with your Rater Hub account: If you are opening the Rater Hub app for the first time. Make sure to select the “OK” button: Proprietary and Confidential – Copyright 2015 4 . To enable the feature in the app: 1.’” To open links on your device: 1. When you click on a link. Open the Rater Hub app on your phone. Note: If you are using the app with version 1. you will need to make sure your phone is unlocked and that you have opened the app recently. 2. 3. Select “Enable “Open On Device. and then create a shortcut on your home screen to that bookmark. 2. Proprietary and Confidential – Copyright 2015 5 . 1.0 if you are having any issues.com/url” in your mobile browser. When you are in the task on your desktop. and then input your ratings and comments in the task on your desktop. Our recommended workflow is to create a bookmark to the link (www. Repeat steps 1-2 for each result block.0 Option 2: Using a Mobile Browser If you are not using the Rater Hub Android app. Check the FAQs in section 5. and have the Rater Hub app installed.3 Enabling Send to Device in the Android App This applies to raters who are using Android 4.com/url) in the Chrome browser. Chrome will automatically open the corresponding landing page on your device.raterhub.0.And that’s it! You’re now ready to start using the Rater Hub mobile app. Open the Rater Hub app and select the menu option. you can view URLs on your device by first clicking a result block URL on your desktop. 2.raterhub. and then going to the URL “www. click a result block link.10 or higher. Evaluate the page on your device according to the task instructions. you will see a notification on your phone if you click on a result block link when your phone is locked or the app isn’t open.1 or higher. 4. You will use this same URL to open all the result blocks in the desktop task on your mobile phone. Proprietary and Confidential – Copyright 2015 6 .com/url” as a bookmark in Chrome on your mobile phone.raterhub.To create a bookmark and shortcut: 1. 2. Choose the Rater hub bookmark you created in Step 1. Follow the instructions here to add the URL “www. Open the widgets menu on your device. 3. Depending on your OS version. you can do this by long-pressing an empty space on your home screen. Drag the Bookmark widget to your home screen. or by selecting the widgets option from the app menu. 0 Using a Mobile Browser If you’re using a non-Android device. Part 2: For Non-Android Raters 3.com/url link on your mobile phone that says “Link has been sent to your registered device. 4. If you’re not able to install Chrome on your device. Or visit the following on your mobile browser instead: www.0 if you are having any issues. You will see a notification asking you to open the raterhub. click a result block link. 4. Creating a Bookmark and Opening Links on Device 1. You will use this same URL to open all the result blocks in the desktop task on your mobile phone.1 For iPhone Users If you have an iPhone. confirm your device is unlocked. On your device. When you are in a task on your desktop. The URL will redirect to the landing page that you clicked on your desktop. follow these instructions to open each result block landing page one at a time on your mobile phone. Proprietary and Confidential – Copyright 2015 7 . You may want to call this bookmark “Raterhub URL” to make it easily identifiable.To open links on your device: After you have set up the shortcut on your device’s home screen. Go to the bookmark you created called “Raterhub URL” (from Step 1) and evaluate the page on your device according to the task instructions.com/url link on your mobile phone. please create a bookmark in your preferred mobile browser. so that you can use another browser for your other account(s). You will see a notification asking you to open the raterhub.raterhub. Follow the instructions here to add the URL “www. This is especially helpful if you have multiple accounts on your phone. 3. Repeat steps 2-3 for each result block. When you are in the task on your desktop. If it didn't open. Evaluate the page on your device according to the task instructions. 3. 2.com/url” as a bookmark in Chrome on your mobile phone. 1. and then input your ratings and comments in the task on your desktop. go to your home screen and select the Rater Hub bookmark you created earlier. we recommend that you use Safari for your Rater Hub account so that you can create a bookmark widget on your home screen. 3.raterhub.com/url” 2. Repeat steps 1-3 for each result block. and then input your ratings and comments in the task on your desktop. Check the FAQs in section 5. please follow the instructions below to set up a bookmark and complete tasks. click a result block link. To create a bookmark and shortcut: 1. At the bottom of the screen. you will see the following message. You will be given several options. Open up Safari and go to www. 2.com/url. If this is the first time going to that URL.raterhub. click on the icon of an arrow and a square. Proprietary and Confidential – Copyright 2015 8 . Click the “Add to Home Screen” icon. 1. click a result block link.0 if you are having any issues. You will see a notification asking you to open the raterhub. Check the FAQs in section 5. Next. you will be able to re-name the icon. To open links on your device: After you have set up the bookmark on your device’s home screen. Evaluate the page on your device according to the task instructions. 4. You may want to call this bookmark “Raterhub URL” to make it easily identifiable.3. Repeat steps 1-3 for each result block. follow these instructions to open each result block landing page one at a time on your mobile phone. When you are in the task on your desktop. Proprietary and Confidential – Copyright 2015 9 . 3.com/url link on your mobile phone. 4. After re-namng the icon. click the “Add” link and the icon will now be on your home screen. 2. and then input your ratings and comments in the task on your desktop. go to your home screen and select the Rater Hub bookmark you created earlier The URL will redirect to the landing page that you clicked on your desktop. On your device. make sure that you are using the account that is associated with your Rater Hub account. please read these FAQs before contacting your vendor for help. please wait up to 72 hours for your membership to sync and to see the option to update the app. If you have opted out of the group." Answer: First. the app will update automatically when updates are available. if the version you have is too old.Part 3: FAQs If you are having any issues. so I can’t download the app. the requested URL was not found on this server. Question 3: The app crashes and I can’t open it. that may also be causing the issue—see Question 2. when I open the app again. Proprietary and Confidential – Copyright 2015 10 . Question 1: Why am I getting one of these error messages when I try to become a tester so I can get the app? • Error message 1: “We're sorry. Once you opt back into the group. you will not be able to update to new versions of the app.0 FAQs: Downloading the Rater Hub Android App General troubleshooting tips: First. There may be several reasons: The app you’re looking for doesn't exist or the app developer is not currently running a test or you are not eligible to participate in the testing program. If you’ve recently joined this group. I’m still signed in. We will occasionally update the app to include bug fixes and/or feature improvements. signing out and then opening the app again will prompt you to re-select the correct account associated with your Rater Hub account. If you’ve recently opted in to this group. In the future. please wait up to 72 hours for your membership to sync before you are able to download the Rater Hub app.nothing to see here. then there may be lingering authentication pieces that are causing issues. Also. Question 5: I’m not able to update to the latest version of the Rater Hub app. you may be prompted to update the app before you can access any tasks. If you have ever had accounts on your phone other than the one associated with your Rater Hub account. However. Help! Answer: Open an incognito window in Chrome and try again. If you have checked the “Auto-update” option for this app in the Google Play Store. If you received the link to this page from someone. 4. What should I do? Answer: If the app crashes. If you have multiple accounts set up on your phone. you will have to open the Google Play Store app and manually select the “Update” option. Answer: Confirm that you are in the High End Android phone user group. Otherwise. try to uninstall and then re-install the app. Question 6: I clicked the “Sign out” button. please make sure to click the “Report” button so that the crash is logged and can be investigated—you can see what this looks like in the first screenshot on this page. please wait up to 72 hours for your membership to sync before you are able to download the Rater Hub app. if you have more than one account on your phone. confirm that you are still in the High End Android phone user group.” • Error message 2: "Sorry . But. we recommend you contact them for more information. Question 2: I’m having account issues because I have multiple accounts on my phone. confirm that you are still in the High End Android phone user group. Otherwise. Question 4: Will there be updates to the app? Answer: Yes. What’s going on? Answer: This will happen if you only have one account associated with your phone. which closed the app. In the future.com/url link in a different browser. To change the setting. Proprietary and Confidential – Copyright 2015 11 . I can’t see the "Enable ‘Open in Device’” option in the menu bar. otherwise. re-typing the URL (if you are using the bookmark). this link will automatically redirect to your last selected link rather than show you these instructions. go to Chrome settings and set “Merge tabs and apps” to Off. this may be due to a default setting in Chrome that shows new tabs in your recent apps list for each link that you click. If you are always seeing the first URL that loaded. If the app is closed or became inactive. Question 5: I’m trying to open the links in my mobile browser but I still can’t get it to work. It may also help to reboot your phone. to complete these tasks. and then you can view the result block links on your mobile device. For your convenience. Question 2: When I go to raterhub. Question 9: I’m using the browser method. but every time I click on a result block. then it will not work. Answer: You need to have the latest version of the app installed in order to select this option.raterhub. but when I clicked a result block link from my desktop. if available. If you have an Android phone. Help! Answer: If you have multiple accounts set up on your phone.com/url in my browser? • Error message: “Send to Device. and/or closing the browser completely before trying again. This is the url that will automatically redirect to a page sent via the "send to device" feature. we recommend you download and use the Rater Hub mobile app. it says there are no tasks available. Please check that you have the most current version by going to the Play Store -> Menu icon -> My Apps -> RaterHub -> Update. try loading the www. and changing it to www. but every time I go back to it. If you have an iPhone. and then use another browser for your other account(s). manually check your bookmark URL by editing it. you need to acquire the task on your desktop.raterhub. Question 8: What happens if I have both the Rater Hub app installed and the browser bookmark? Answer: You can have both methods working on your phone as clicking the result block link will send the page to both the Rater Hub app as well the browser. we recommend that you bookmark this page or add it to the home screen on your mobile device.com/url. After you acquire the task on your desktop. Question 3: Why am I seeing this error when I load the www. why can’t I get the pages to load on my tablet? Answer: You must use your phone. make sure to click the result block link before trying to access this URL. Question 7: I made a bookmark. the bookmark will be the landing page URL. Please refer to the instructions here for more info. If you are using an Android phone that has the Lollipop OS. Answer: Open the Rater Hub app and then try again. I’m seeing the first URL that loaded. If you’ve acquired the task on your desktop.0 FAQs: Using Send to Device Tasks Question 1: When I go into the app. Answer: If you are using an iPhone. make sure to click the result block link before trying to open the result on your mobile device.com on my mobile device. Question 4: If I’m in the High End Android phone user group. Question 6: I have the Rater Hub app installed on my Android phone. not tablet.5. we recommend that you use Safari for your Rater Hub account so that you can create a bookmark widget.raterhub. Why? Answer: For Send to Device tasks. the same landing page loads. nothing happens on my phone. Answer: You should create the bookmark before clicking on any result block links.” Answer: You are seeing this error because you have have not clicked on a result link. this may be causing issues. ” Proprietary and Confidential – Copyright 2015 12 . so you can try clicking again if you are unsure. If using the app.0 called “Option 2: Using a Mobile Browser. Question 11: I’m an exam candidate with an Android phone and I can’t seem to download the app. you will not be able to download the Rater Hub Android app.Question 10: I read through the FAQs but still can’t get any landing pages to open on my phone. please share the following information in addition to describing your issue: 1. For the exam. 2. If using the app. Note: it is fine to click the Enable link more than once. Answer: If you are an exam candidate. please use your mobile browser to open the pages on your phone—see section 2. state whether the phone was unlocked (for version 1. Exact text in the browser popup after clicking the result block link. 3. state whether you saw the confirmation message (“Enabled”) when enabling the Send to Device feature. Answer: If you need to contact your vendor for additional help or support.9 or earlier).0.