Sandra Horma - 5153663Personal Data Name: Sandra Horma Age: 24 Birth date: 19. April 1990 Sex: Female Address: Tallinn, Harju county, Estonia E-mail: Contact telephone: +372 5626 7989 Level of education: Higher education (bachelor) Current job status: Employed CV modification date: 18. January 2015 Introduction and aims If you're looking for a person in your team, who is highly adaptable, analytical and always looking to find the best solutions for the company and clients, I'm the person for the job. Basic education Merivälja Algkool Period of studies: 1997 - 2003 Secondary education Tallinna 21. Kool Period of studies: 2003 - 2009 Higher education Tallinn University Major: Bachelor 2009 - 2014, Sociology Work experience 03/2014 - Still working (10 months) Job description: Maksekeskus AS Technical specialist Creating a surveillance and monitoring system for fraudulent transactions across different payment channels; managing transactions, their processing and reversals; Visa and MasterCard fraudulent transactions and chargebacks issues processing and solutions; creating a fraud and chargeback prevention guidelines and mandatory principles for clients; consulting and advising clients on technical issues and solutions, including adaptation of different platforms across e-commerce and financial solutions; accounting tasks (database requests, exports, analysis and document preparation); client surveys (from putting together surveys to statistical analysis of the results, reports and representation); creating and managing company's webpage and e-commerce demoshops; 04/2012 - 03/2014 (1 year and 11 months) Job description: 02/2012 - 04/2012 (2 months) Job description: 12/2011 - 04/2012 (4 months) Job description: 10/2010 - 02/2012 (1 year and 4 months) Job description: 11/2010 - 11/2011 (1 year) Job description: 03/2008 - 07/2008 (4 months) Job description: 11/2007 - 03/2008 (4 months) Job description: 07/2006 - 09/2007 (1 year and 2 months) Job description: Eesti Statistikaamet (Statistics Data gathering specialist Estonia) Consulting and advising respondents on statistical reports, data submission, methods and principles of Estonian financial statements, which includes working with databases across different Estonian financial reporting systems and consulting based on annual fiscal reports. In addition, technical advising on data submissions both for end-users and also within the institutions personel. Eesti Puuetega Inimeste Koda (The Estonian Chamber of Disabled People) Project managing, which included finding out the clients needs and wishes, planning the project, survey methodological preparation; data gathering via electronic channels, quantitative data analysis, including correlation and regression analysis, survey report conducting; public presentation of the results and putting together presentations for further use for the chamber employees. Eesti Statistikaamet State Official Census 2011 project data gathering processes coordination, during which I offered methodological and technical consultation for the project team. In addition, public information distribution and consultations. MTÜ Tallinna Ülikooli Üliõpilaskond Speaker of the university's student legislative power organisation Over 10 000 member student body leading organisations work management, leading and development planning and representation in judicial authorities. Vann vannis OÜ Customer Service Representative Pannavannid OÜ store representation, providing sales information for clients, managing communication between suppliers and parent company, presentation of products and services offered to customers. Reinthal OÜ Bartender During teather and other entertainment events in NO99 and NO99 Jazzklubi providing customer service as a bartender. Hiiekivi OÜ Bartender Working as a barista in Kehrwieder coffee shops. Exitfilm AS Assistant (Service Industry) Seasonal work in film production company's office, which incuded assisting in film project set up stage, fullfilling task on film sets and other events. Expectations for future job First preference Information technology Preferred occupations: Business analyst Second preference Finance / accounting Preferred occupations: Financial Analyst Suitable working time: Full-time work Location: Tallinn / Harjumaa Language skills Native language: The Estonian Chamber of Disabled People member survey project leader Estonian English Usage: Finnish Russian Usage: German Interaction: C1 very good every day Production: C1 very good Reading: C1 very good Listening: C2 perfect Writing: C1 very good Interaction: B2 good Production: B1 average Reading: B2 good Listening: B2 good Writing: B1 average Interaction: B1 average every day Production: B1 average Reading: B1 average Listening: B1 average Writing: B1 average Interaction: A2 basic skills Production: A2 basic skills Reading: B1 average Listening: A2 basic skills Writing: A2 basic skills Computer Skills Basic: CorelDraw, CSS, HTML, JavaScript, MySQL, PHP, Python, SQL, XML Medium: Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Android, Mac OS, MS Outlook Express, OS X, Postipoiss, Windows 8, Windows Vista / 7 Specialist: Apple Safari, Gmail, Google Chrome, Internet Explorer, Mozilla Firefox, MS Excel, MS Outlook, MS PowerPoint, MS Word, OpenOffice, SPSS, Wordpress Additional information: Windows, Microsoft Office programmid Publications Eesti Puuetega Inimeste Koja (The Estonian Chamber of Disabled People) member survey (2012) Additional information Survey of The Estonian Chamber of Disabled People member organisations, which included feedback on today's situation, future vision and satisfaction, which was used for creating a development plan. Tallinna Ülikooli Üliõpilaskonna uuring (2011) Additional information A survey conducted among Tallinn University student body, which purpose was to find out student needs, expectations and input for ongoing project, including a new building and other facilities and academic organisations. References Getter Tiirik Siseministeerium (The Ministry of the Interior) E-mail:
[email protected] Relationship with reference: Previous employer Additional information A member of the team for The Estonian Chamber of Disabled People survey Olga Albrecht Statistikaamet (Statistics Estonia) E-mail:
[email protected] Telephone: +372 625 8440 Relationship with reference: Previous employer Strateegia osakonna nõunik (Strategy Department advisor) Andmekogumisosakonna andmekogumistalituse juht (Department of data gathering data gathering services team leader) CV-Online © 1996 - 2015 All rights reserved.