IndividualAssignment RESEARCH COMPUTING METHODS FOR AND TECHNOLOGY Name : Chong Yeong Dee (TP 025657) Intake Code : UC2F1402 (BIS) Module Code : CT098-3.5-2-RMCT Due Date : 3 NOVEMBER 2014 Lecturer : HEMALATA VASUDAVAN 1 | Page CT098-3.5-2 RMCT -UC2F1402 where it leads to the increment of vehicles. This application will integrate the parking facilities. avoid from wasting time and petrol in searching optimal parking space. This paper will identify the common problems faced nowadays in the shopping malls in Malaysia. The application is to benefits the drivers to shopping malls and also enhance the service quality of a shopping mall. The sufficient of parking spaces for the cars has become a big challenge for all the businesses. check the availability of parking spaces for certain shopping malls pay the parking and enhance the payment for the parking facilities.5-2 RMCT -UC2F1402 . where drivers can book the parking space. pay the parking fees.Executive Summary With the number of population increasing in city. to overcome the parking problems. 2 | Page CT098-3. An idea (smartphone application) will be proposed for customers to book parking space before going to the shopping mall. ..................................................................1 Objective.........................8 4................................................................2 Sample questions for questionnaire................................................................................................9 5...................1 Domain Questions.............................5 2.............................................................3 Time consuming in searching parking space.................................Contents Title: Integrated Smart Phone Apps for Shopping Mall Parking.......................................17 3 | Page CT098-3............2 Distance of parking spaces to the entrance shopping mall......4 2.1 Process of observation...............................................0 Personal Reflection & Conclusion..............................................................1 5.............15 6........................................................................3 1...........................................................2 Technical questions.............16 7...............................3 Observation Checklist...5 2................................................0 Aim........................................................................................8 4.......................1...................................1 Observation..........8 5..........0 Research Questions...................................................................................................5 2..................0 Research design..............................................2................................................................................................................................................................................................................................................2 Observation details.....................................................................................9 Observation............................................................................................................................2.....................................0 References.......1 Insufficient of parking spaces respond to the growth of population........0 Introduction............5 2...............................7 3............................7 4................................................5-2 RMCT -UC2F1402 ....................6 3............................9 5...................................4 Common issues on the Kiosk machine...............13 5........................2.....................13 5...............13 5............................................0 Problem Statement.................................................................................................................. As the number of population growing in an urban area such as city. 4 | Page CT098-3. The first service that shopping mall provide to the shoppers is the parking facility. When a customer goes to the shopping mall. Shopping center is consider as a commercial building that provide a trading environment for buyers and sellers. and the urbanization has led to the increasing of travel demand. this is only for the permanent workers that working in the shopping mall. parallel with the increasing of number of transports.5-2 RMCT -UC2F1402 . and reserve a parking space. Some shopping malls provided season parking pass that offering cheaper parking chargers for the working in the shopping malls. The preparation of facilities is one of the key elements that going to affect the service quality that providing to visitors and users.0 Introduction This is a descriptive research on the parking behavior and common parking issues facing by the drivers in a shopping mall.Title: Integrated Smart Phone Apps for Shopping Mall Parking 1. his/her does not know the availability of the parking spaces. But. He/she might spent up minutes or hours to get a parking space. The ability to the shopping mall in providing sufficient and convenience parking system has become a challenge for them. The insufficient of number of parking spaces problem has raised according to the increment of population. when there are too many entrances in a parking lot. Finding for a proper parking space would spent up for unpredictable period.The Research on Optimal Parking Space Choice Modal in Parking Lots. 2. weekend or sales 5 | Page CT098-3. 2011) In this manner. 26 cars can only share 1 parking space.2 Distance of parking spaces to the entrance shopping mall Smith and Butcher defined that the criteria to determine level of parking facility service performance is based on the walking distance to the destination from the parking space.1 Insufficient of parking spaces respond to the growth of population The increasing of motor vehicle amount has led to parking problem is increasing outstanding. whereas the customer could not park their car and turn up their mind to not visiting that shopping mall. the insufficient of parking spaces would causes problem to businesses. Sutherland from University of Oklahoma.2. Customers will favor the parking space that nearby the entrance. (Alession Bechini. (Borneo Post Online. wasting both time and fuel. Especially during the peak hours. (Wu. 2013) Another researchers agree with this statement in his research and stated that there is no proven and affordable technologies exist for assist drivers to get an empty parking space. like lunch hour. The researchers stated that the worst parking situation in big city in China. especially for urban central area. The availability of parking slots has become a consideration when shoppers going to shopping malls. 2. The development of living standard of population has increased the number of vehicles. The lack of parking spaces is keeping the crowd away. customers will only visit various shops that near to the entrance of their parking space and the estimated average walking distance will traverse is approximate 300-400 feet. so the parking space that far away from the entrance will be ignored. According to the study of Stephen M.3 Time consuming in searching parking space Looking for a parking spaces is a time consuming activity for day life of citizens that living in urban cities. This statement simply means that the total amount of parking spaces and the division of entrance should be within a ratio.5-2 RMCT -UC2F1402 . it might confuse the customers and may not remember where they parking their car. But.0 Problem Statement 2. 2011) This statement also stated in another research paper. Another issue is the timing of the operation in paying the parking charges. This statement also supported by another researchers for the Innovative Smart Car Park System (iSCAPS). even better technology such as sophisticated car park system has already invented in other countries. the existing car parking system in Malaysia usually require the drivers to find the parking space by themselves without providing the details direction toward the available parking space.5-2 RMCT -UC2F1402 . 2. 2010) Nowadays. So. Not only that. which force the customer to find someone to exchange the money and the time for the ticket printing. The time of queuing. Customers might linger in the parking lot for a period of time to get a parking space. machine only accept coins or notes. customers may come across the difficulty in looking for an empty parking space in the large car park. (Giuliano Benelli) 6 | Page CT098-3.period. The researchers claim that multi-level car park is still using in Malaysia. we can easily find out the insufficient parking spaces that nearby the restaurant. the particular customer has to pay for a greater amount for the forfeit of losing the ticket. (Soh Chun Khang.4 Common issues on the Kiosk machine The parking system that we using currently with time printed on the ticket can easily go lost or get damaged and become unreadable in the payment kiosk machine. most of the parking malls have multiple level of parking lot. The objective of the application is to convenience the users when they park their car in the shopping mall. Enhance the payment of parking system in shopping malls. users can know the parking spaces left before they going to a shopping mall. 3. Evaluate how customers searching for a parking space in shopping malls. 7 | Page CT098-3.0 Aim Evaluate the parking behavior of drivers in parking lot.1 Objective - Identify the current parking system in shopping malls. Parking details will be storing in the application.3.5-2 RMCT -UC2F1402 . Save time for customers in searching parking slot. A parking space can be booked through the application from anywhere with internet connection. propose an idea (application) which can helps users to check the parking spaces availability shopping malls and reserve the parking spaces that could save their time and money in searching for optimal parking space that near to the shops they wanted to visit. user can retrieve it when needed. pay parking all in one. e) Kiosk. ( Example. tablet) Research on the integration of parking facilities.2 Technical questions a) Identify the hardware.0 Research Questions 4.5-2 RMCT -UC2F1402 . d) To examine the methods of presenting the proposed parking system.) 4. smartphone. book parking.1 Domain Questions a) Investigate the processes involved when a customer go to shopping malls to parks his or her car. parking card cannot be read) c) Identify the payment methods that user favor. b) Determine the most effective method to overcome the issues reported with the support of technology. d) Identify the approaches in doing the online payment. find parking. money note rejected. (Example. software that required for the proposed system. c) Collect the user expectation and choose the suitable development tools for the proposed system. 8 | Page CT098-3. (Example. b) Identify the issues reported when the parking system failure.4. 5. The sampling respondents will be the car drivers that drive to shopping malls. we will prepare few checklists for observe different situations or areas in the shopping malls.5-2 RMCT -UC2F1402 .1. Stratified sampling method is using in this research. for example the checklist for parking payment and checklist for parking behavior.1 Sample questions for questionnaire Question 1 Answer : What is your role when you going to shopping mall? a) Customer b) Staff (Skip questions 2. observation and questionnaire data gathering methods will be practiced to collect the quantitative data.1 Observation 5. The questionnaire will be distributed to the sampling through the internet or physical paper. Open-ended and close-ended questions will be prepared in the questions based on the objective of that question. This 3 groups of people the primary users that using the parking facility provided by shopping mall. In order to conduct the observation. The respondents are divided into 3 categories which is the customer.3 and proceed to question 4) c) Others : _____________ Objectivity To categorize the common users that using the parking facility of a shopping : mall. 9 | Page CT098-3. The behavior of respondents will be recorded down to produce a narrative account type of report. staff and others.0 Research design In this descriptive research paper. 5. ‘Participant as observer’ type of observation will be practiced in the observation process. Question 2 Answer: Objectivity How often you go to shopping mall in a week? (By driving a car) a) b) c) d) Once a week 2 to 3 times a week More than 3 times a week Others: ______________ Investigate how often customer go to shopping mall and use the parking facility. : Question 3 Answer: Objectivity How many hours you spend in the shopping mall for every time you visit? a) b) c) d) Less than 1 hour 2 to 4 hours More than 4 hours Others: ______________ Identify how long time the customer stay in the shopping mall.5-2 RMCT -UC2F1402 . : Question 4 Answer: Rate the level of satisfaction of parking facility that provided by shopping malls. Very satisfied Satisfied Neutral Dissatisfied Very 10 | P a g e CT098-3. Question 5 Do you ever experience any issue(s) with the current parking facility in shopping mall? Answer: a) No b) Yes (Please mention the issue(s) for future improvement.) Issue 1: ___________________________________________________ Issue 2: ___________________________________________________ Issue 3: ___________________________________________________ Objectivity Collect the feedbacks from users of the current parking facility.Dissatisfied Objectivity Identify the level of satisfaction of users toward the current parking facility in : shopping malls. : Question 6 Answer: Would you prefer to pay the parking charges other than cash notes? a) Yes (Please proceed to question 7) b) No 11 | P a g e CT098-3.5-2 RMCT -UC2F1402 . Question 7 Do you agree that paying the parking charges in prepaid account is better than cash note? Answer: Strongly agree Agree Neutral Disagree Strongly Disagree Reason (if any): _______________________________________________________ Objectivity To observe the level of acceptation of users toward the prepaid paying method : for paying the parking charges in shopping malls. 12 | P a g e CT098-3.Objectivity To examine do the users can accept to pay the parking charges by using another : paying method in shopping malls.5-2 RMCT -UC2F1402 . 5.2 Observation details 1.2 Observation Observation is a fact finding method that observe the current procedures of a particular area or situation and give you a better understanding of what is actually happening. observe the payment process of paying parking charges. the area that we going to observe is the parking facilities that provided by shopping malls and the human behavior of using the parking facilities.1 Process of observation 1. Observe the process of driver parks car Record the parking spaces that most flavor by the drivers. 5. Make a conclusion Conclude all the result of observation and prepare a conclusion for based on the result. 3. Observation of parking behavior Who When Where What Why Customers and staffs of a shopping mall. Identify the particular area to be observed In this study.2. calculate the time taken for drivers to park their car. 2. 13 | P a g e CT098-3. 24-27/9/2014 (11am-9pm) Parking area Parking behavior To identify the parking behavior of the users.5-2 RMCT -UC2F1402 .2.5. (Objective) How Observe where the users like to park. 3.5-2 RMCT -UC2F1402 .g. 24-27/9/2014 (11am-9pm) Parking area Parking facilities provided by shopping mall. card unreadable ) How Observe how the problem happens and the way users respond to it. Observation during the peak hours (Lunch hour only) Who When Where What Why Customers and staffs of a shopping mall. cash note rejected. Recognize the number of times of occurrence of common problems or issues of (Objective the parking facilities. ) How Observe during the peak hours.2. 24-27/9/2014 (12pm-2pm) Parking area The number of parking spaces occupied during peak hours. 14 | P a g e CT098-3. To find out the solution to solve the problem for drives of spending time in (Objective searching parking space. E. Observation of parking facilities Who When Where What Why Customers and staffs of a shopping mall. 5-2 RMCT -UC2F1402 .5.3 Observation Checklist Drivers Behaviour Do drivers choose the parking near to the entrance? Do people often forget where they park their car? Are the drivers satisfied with the current parking facilities provided? Payment Machine Do the parking payment machine having long queue during the peak hours? Are the parking payment machine working well? Are the parking payment machine accept every cash note? Are the customer service able to serve the customer when the payment machine not working? Parking Facilities Are the parking spaces enough during the peak hours? Are drivers having difficulty in finding parking? Are the people can find the entrance after they park their car? YES YES YES NO NO NO YES YES YES YES NO NO NO NO YES YES YES NO NO NO 15 | P a g e CT098-3.2. 0 Personal Reflection & Conclusion There are many similar researches that I can easily get from the website. users of the proposed system have to own a smartphone with internet connection to use the application. Thirdly. As conclusion. people who going to IPC Shopping Center may only go to the Ikea to get some furniture. Firstly. There are some constraints in this research paper. the shopping mall will lost customers and businesses. Some shopping malls like IPC Shopping Center may have the different parking spaces demand during the peak hours comparing with Sunway Pyramid. there are some alternative in order to achieve the aim in this paper instead of developing an application. ‘No service provide’ is always shown in the signal bar of the phone when we in the parking lot. This research provides researchers an understanding about the current parking trends of shopping malls in Malaysia. Sunway was surrounded by few universities. Also. Also during the implementation time. this research paper is not applicable for all the shopping malls in Malaysia. As we can see that. Trust. 16 | P a g e CT098-3. shopping malls in Malaysia refuse to implement might mainly because of the huge sum of money to build and high maintenance cost.5-2 RMCT -UC2F1402 . There are some automated parking system that can be implemented to the shopping malls. which might be the limitations of this study.MRT is constructing their routes and stations. But this can be easily solved. the improvement of public infrastructure in the future might affect the number of vehicles in the road. Many researchers have realize the problems of the increasing of population in urban cities. the information collected thru questionnaire and observation might not represent all the shopping malls in Malaysia. if the shopping mall willing to provide the wifi connection in the parking lot. Although the existing public transportation in Malaysia is not that convenience and unable to access to all the locations. Secondly. the parking spaces demand could be higher during the lunch hours.6. Usually mobile phones are unable to detect the network in the basement parking lot. 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