Raisecom SLA Portal (Rel_02)

SLA Portal(Rel_02) ----------------------------------------------------------------------------------------------------------------------------------------- Notice Copyright © 2015 All rights reserved. No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in Writing. All other trademarks and trade names mentioned in this document are the property of their respective holders. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied. Firefox. 1.1 Overview Service Level Agreement (SLA) refers to negotiated agreement between then Internet Service Provider (ISP) and customers in aspects of service quality.  The NMS server supports 64-bit Redhat6. the ISP needs to deploy SLA feature to measure network performance on the device and uses the measurement result as the basis to ensure customer performance. and obligations.  Support configuring the map type displayed in the interface. Chrome. jitter.  Support configuring parameters of bandwidth utilization rate and bandwidth busyness (bandwidth overload).  Support configuring SLA KPI threshold scale. priority. The SLA operation schedules to take statistics of unidirectional packet loss rate.2 Features SLA Portal supports the following features:  Support Key Performance Index (KPI) Threshold Cross Alarm (TCA) and loss of connection alarm between the device and SLA server. SLA functional module selects two check points. and Safari.1 SLA Portal 1 SLA Portal 1.0+. one of which is configured with SLA operation. Windows Server 2003. and Windows Server 2012 (64-bit). and jitter distribution between the two check points. round-trip or unidirectional delay. SLA Portal is used for the network service collecting SLA statistics from the device and showing data to customers through the Web interface. At present. It is also an assessment criterion of telecommunication services. jitter variance.  Support customizing the carrier Logo and end user Logo in the SLA report. Windows Server 2008. thus detecting the network performance between the two points. To carry out the SLA effectively. To ensure customers to user network services of good quality. only the RAX711 series device supports SLA Portal. 1 .  Web interface supports HTTPS instead of HTTP. up to 200 online users.  Support up to 1000 users in total. and up to 20 concurrent users.  Support accessing the Web interface through IE10+. the ISP and customers will sign the SLA. Step 3 After configurations. Parameter Bandwidth Utilization Threshold Bandwidth Busyness Definition Value 1–100. in unit of % Description Configure the threshold of the bandwidth utilization rate. Step 3 After configurations. Parameter SLA KPI Send Alarm Over Threshold Value   Start Stop Description Configure SLA KPI TCA service. 1–100. alarm report. and basic parameters of SLA Portal are displayed in the right. 1. Configure parameters (x and y) of bandwidth busyness. in unit of %   In x% of the overall running time.3.1 SLA Portal Before configuring SLA Portal. 1. the bandwidth utilization rate is greater than y%. and SLA test status.3 Configuring SLA Portal L2VPN Comprehensive Performance Management System (L2VPN-CPMS) supports configuring SLA Portal interface.1 Configuring SLA KPI TCA Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. click Save. it is started. Step 2 Select SLA configuration in the left operation tree. 2 .3. If bandwidth utilization rate is over y% over x% of the overall running time. it is believed that the bandwidth is busy. and basic parameters of SLA Portal are displayed in the right.2 Configuring SLA KPI Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. SLA KPI parameters. you need to configure services and SLA features on the device. click Save. Step 2 Select SLA configuration in the left operation tree. By default. Stop: stop the alarm report service.   Start: start the alarm report service. 1. And then a Confirm dialog box appears. Click Upload to choose the carrier Logo picture. Parameter SLA Portal Map Value Google Map Description Configure the map type displayed in the SLA Portal interface. and basic parameters of SLA Portal are displayed in the right. Step 3 Select one SLA service record.3. SLA Portal Report Logo – Customize the carrier Logo in the SLA report. 1. Step 2 Select SLA configuration in the left operation tree. and choose Start Service from the right-click menu. and all configured SLA test services are displayed in the right. At present.3. Step 4 Click Yes to start SLA test. Step 3 After configurations.1 SLA Portal 1.3 Customizing SLA Portal interface Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. click Save.4 Managing SLA service Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. Step 2 Select SLA service management in the left operation tree. the system supports Google Map only. 3 . Step 5 (Optional) choose Service Management > All Start from the shortcut menu in the top of the interface to start all SLA tests. One actual service customer can be bound with multiple NMS users. Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. Step 2 Select Customer binding in the left operation tree. 1.4. After bound with the service customer. and choose Bind Customer from the right-click menu. 4 . which displays information about bound services. And then a Bind Customer dialog box appears.4 Managing service customers 1. Step 3 Select one customer (actual service customer) record. The NMS administrator can log in to SLA Portal interface through Web to view all service data without being bound with the actual service customer. Configuration path of actual service customer: Customer > Customer List.4. Click OK to issue configurations.1 Binding customer L2VPN-CPMS supports binding the actual service customer with the NMS user.   Configuration path of NMS user: Security > User Management. the configuration interface of customer binding is displayed in the right.1 SLA Portal 1. Step 4 Check the box corresponding to Select to choose the User (NMS user) bound with the customer.2 Exporting customer binding information L2VPN-CPMS supports exporting customer binding information to Excel or Text. the NMS user can log in to SLA Portal interface. 4. Parameter Threshold Scale Value 1–100.3 Configuring customer Logo L2VPN-CPMS supports displaying actual service customer Logo in SLA report. choose Set Logo from the right-click menu. Step 2 Select Customer binding in the left operation tree.4. 5 . And then the Set Customer Logo dialog box appears. Step 3 Select one customer record. the configuration interface of customer binding is displayed in the right. Configure the customer Logo as below. Step 2 Select Customer binding in the left operation tree. Step 4 Configure parameters as below. When the actual statistical data exceed the threshold. Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. the configuration interface of customer binding is displayed in the right.4 Configuring SLA KPI threshold scale L2VPN-CPMS supports configuring the SLA KPI threshold scale.1 SLA Portal Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. 1. Step 3 (Optional) choose Export > All > To Excel or Export > All > To Text from the shortcut menu in the top of the interface to export all information. in unit of % Description Configure SLA KPI threshold scale. Step 2 Select Customer binding in the left operation tree. and click OK. Step 3 Select one customer record. Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. and choose Setting Threshold Scale from the right-click menu. Step 4 Click to choose the customer Logo picture. Step 5 (Optional) choose Export > Selected item > To Excel or Export > Selected item > To Text to export selected information. Step 4 (Optional) choose Export > Current page > To Excel or Export > Current page > To Text from the shortcut menu in the top of the interface to export information in the current page. and then click OK. the system will modify the range of the SLA curve according to the threshold scale. 1. the configuration interface of customer binding is displayed in the right. And then the Set Fixed Scale dialog box appears. After login.5. click Sign Out from the drop-down list.5. and choose Change Password from the drop-down list. Changing password SLA Portal interface supports changing the login password. the NMS user can view related data of actual services bound with him. Step 2 Input the passwords as below. in the upper right corner. Step 1 After logging in to the SLA Portal interface.html". Parameter Value Description Old password – Input the original password. and choose 1. And then the Chang Password dialog box appears. New password – Input the new password. The NMS administrator can view all service data. which is consistent with the password of L2VPN-CPMS. Sure password – Input the new password again for confirmation.5 SLA Portal interface 1.1 User login NMS user can log in to the SLA Portal interface. Logging out After logging in to the SLA Portal interface. and click Change.2 Interface description The main interface is as shown in Figure 1-1 after you log in to SLA Portal through Web. 6 .1 SLA Portal 1. click in the upper right corner. Address for logging in to SLA Portal through Web is "http://NMS Server IP address:8080/SlaPortal/login. and the network topology is located to this device. Input the key word in corresponding text box. Status.  Show device properties. such as Name.  Show alarm properties. such as Name. Location. Input the key word in corresponding text box. 7 . Alarm list Show alarms of the device can be managed by the current user. each page contains 20 items. the refresh interval is 5min. and a search box appears. By default. Support linkage.  Support breaking page with 20/50/100 items. and bandwidth utilization exceeding threshold alarm are displayed. and MAC address. only alarms of the selected device are displayed in the alarm list area. and click  . When clicking the Name of a device. SLA KPI TCA. and Priority. By default. Type.  Support breaking page with 20/50/100 items. each page contains 50 items.  Support searching for device according to Name. Location. and click . only services related to the selected device are listed in the service list area. By default. device recovery alarm.  Support searching for alarm records according to the Name or IP address. Date. IP address. By default. and .  Support refreshing periodically. IP address. and IP address. Click . only device offline alarm. Click a search box appears.1 SLA Portal Figure 1-1 SLA Portal interface 1 Device list 3 Network topology 2 Alarm list 4 Service list 5 SLA KPI report Device list Show the list of devices can be managed by the current user. the refresh interval is 5min.  Support magnifying the topology interface. The SLA graph refers to the SLA statistical data graph shown in the Web interface. 1. When clicking the Name of a service record. Bandwidth Utilization.  Support showing the logical link topology. By default. Step 3 Configure parameters as below.  Click the Custom hyperlink. a slider which can zoom in or out on the map appears. and contact.  Support refreshing automatically. and the Custom Information dialog box appears.  Support linkage. related devices to this service are highlighted in the device list. or ELine may be displayed. which shows detailed information about the service customer. AVAIL (FORWARD/BACKWARD). After you maximize the topology area. Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal Manager interface. Support coordinate locating the device based on its longitude and latitude configured in NE properties. Click in the bottom to maximize the area. such as Name. in which ETree. FD. Step 2 Select Report configuration in the left operation tree. Type.1 SLA Portal Network topology Show the network topology can be managed by the current user. Only when you have configured SLA service and selected services can the link topology be shown. and related alarms to this service are highlighted in the alarm list. related devices to this service and their logical connection relationship are displayed in the network topology. Destination. including customer name. Service list Show the list of SLA services associated with current user.  Show service properties. Level. ELan. IFDV. and the configuration interface of SLA report is shown in the right. FLR (FORWARD/BACKWARD). 1. and click Save.6.  Support showing geographical location topology. Source.1 Configuring SLA report L2VPN-CPMS supports customizing the SLA report. address.  Support Google offline map and related zoom functions. and Customer. 8 . Bandwidth.6 SLA report   The SLA report refers to PDF file generated periodically based on SLA statistics to facilitate saving and searching for historical data. Local path parameter – Click Browse to choose the local path to which the SLA report is automatically uploaded. it indicates that the SLA report is reported every week. Day of Month – (Optional) when the corresponding radio button is checked. Path – Input the FTP save path.6. FTP IP Address – Input the IP address of the FTP server. The statistical indexes and partial curve graphs are shown below.  Information Frame Delay Variation (IFDV) 9 . FTP Port – Input the interface ID of the FTP server. Click Choose to choose a fixed day in a month to report the SLA report.2 Showing SLA graph SLA graph type L2VPN-CPMS supports showing SLA statistics through the curve graph. Click Choose to choose a fixed day in a week to report the SLA report. Local Path FTP path parameter 1. Day of Week – (Optional) when the corresponding radio button is checked.1 SLA Portal Parameter Value Description Time parameter Collect Time Every o'clock Click the drop-down box to configure the report time. it indicates that the SLA report is reported every month. User Name – Input the user name to log in to the FTP server. User Password – Input the password to log in to the FTP server. 1 SLA Portal Figure 1-2 IFDV statistical curve  Frame Delay (FD) Figure 1-3 FD statistical curve  Frame Loss Ratio (FLR) Figure 1-4 FLR statistical curve  Availability  Bandwidth 10 . click the Export Report hyperlink to export the SLA report to PDF. click the Name of this record. And then click OK to generate the graph. After the SLA report is exported. in the text box of Name. Select one SLA service record.1 SLA Portal  Bandwidth Utilization Generating SLA graph Step 1 In the SLA KPI Report area of the SLA Portal interface. it is 1h. click and the Service Search dialog box appears. Step 4 (Optional) click the Real Time/1h/1d/1w hyperlink to generate the graph within 1s/1h/1day/1week from present time. Step 3 (Optional) configure the start and end time of the SLA graph. The statistical period of the customized SLA graph cannot be shorter than 10min or longer than one month. By default. Step 2 Configure information about SLA service. You can click the hyperlink to save or view the report. 11 .3 Exporting SLA report Exporting current report In the SLA KPI Report area of the SLA Portal interface.6. and the system will automatically fill related information about the SLA service. a dialog box showing the hyperlink of the report will appear. Click in the text boxes of From and To respectively to choose the start and end time of the SLA graph. 1. Step 1 In the SLA KPI Report area of the SLA Portal interface. Step 2 (Optional) click in the Customer text box. and the History Report dialog box appears. 12 . Click the Customer hyperlink of the selected customer. which are needed only when the login user is the administrator. click the History Report hyperlink. The historical SLA report is shown in table. Step 2 and Step 3 are optional. Click the hyperlink under the Report cell to open the corresponding report.1 SLA Portal Viewing historical report L2VPN-CPMS supports viewing the historical SLA report. Step 3 (Optional) click OK to search for the historical SLA report of the selected customer. and the Customer dialog box appears.  Support viewing SLA service information about all devices or a specified device. the content is basically consistent.3 Login and logout 2.2 Features L2VPN-CPMS supports the following features:  Support viewing basic information about the device.1 Overview To facilitate users to query SLA data freely in real time. SLA service. 2. Figures in this chapter are based on the IOS platform. and the login interface appears. such as. mobile phone. It can be installed on the mobile device.  Support viewing SLA KPI. SLA alarm. 2.  Support viewing SLA alarms.3. etc. 13 . the L2VPN-CMPS application is developed. However.  Support searching for the device. you can connect the mobile device with the NMS to query SLA information about the service in real time.1 Logging in to application Step 1 Click .2 CPMS 2 CPMS 2.0 or later  IOS 7 or later The style differs a little when the L2VPN-CPMS is installed on the Android or IOS platform. The CPMS supports the following platforms:  Android 4. Through this application. 2.2 Logging out of application Click More. and the Exit and Clear and Exit buttons appear. 2. 14 . location. Step 2 View basic information about all devices managed by the NMS.3.4.2 CPMS Step 2 Input the IP address of the NMS server. and password (user name and password are identical with those of the L2VPN-CPMS). user name. as shown in Figure 2-1. IP address. including device name (IP address by default). and the device management list appears.4 Viewing device 2. which enable you log out of the application directly or after clearing related information.1 Viewing device list Step 1 Click Device. and then click LOGIN. and online status. 5. and the device management list appears. And then click Search.1 Viewing SAL service list Step 1 Click Service. where you can input the IP address and location of the device.5 Viewing SLA service information 2.2 CPMS Figure 2-1 Device management list 2.4. 15 . and service topology. as shown in Figure 2-2.2 Searching for device Step 1 Click Device. Step 2 View all SLA service information which can be managed by the login user. as shown in Figure 2-1. service priority (CosName). service name (Customer). Step 2 Click in the upper right corner. 2. including the SLA service name (such as EPL_Single222). and a Search device dialog box appears. and the SLA service list appears. which shows the network topology of the service. Step 4 (Optional) click a SLA service record to enter the page as shown in Figure 2-4. Figure 2-2 SLA service list 16 .2 CPMS Step 3 (Optional) click to enter the map as shown in Figure 2-3. which shows the SLA test information about the service. 5. 17 .2 Searching for SAL service The application supports quickly fuzzy search of SLA service based on SLA service name.2 CPMS Figure 2-3 Device network topology Figure 2-4 SLA test information 2. Step 2 Click a device record to enter the SLA service list. Step 2 Click a SLA service record to enter the page as shown in Figure 2-4. as shown in Figure 2-2.5.4 Viewing SLA KPI The application supports viewing the SLA KPI curve graph.2 CPMS Step 1 Click Service. and the SLA service list appears.5. which shows the SLA service information configured on the device. IFDV. and then the corresponding SLA KPI curve graph is shown in the below. Step 1 Click Device. 2. And then click Search. it is 1 Hour. SLA KPI  FD IFDV  FLR  AVAIL  Bandwidth  Bandwidth Utilization  Select the SLA KPI. Parameter Interval Value  Real Time 1 Hour  1 Day  1 Week  Description Select the interval. as shown in Figure 2-1. Bandwidth. it is FD. where you can input the key words of the SLA service name. Step 4 Configure the interval and select the KPI according to the table listed below. and the SLA service list appears. SLA KPI includes FD.  Real Time 1 Hour  1 Day  1 Week  By default. and the device management list appears. and a Search service dialog box appears. FLR. Step 1 Click Service. and Bandwidth Utilization. Step 3 Click a piece of SLA test information in one direction to enter the SLA KPI page. as shown in Figure 2-2.  FD IFDV  FLR  AVAIL  Bandwidth  Bandwidth Utilization  By default. 2.3 Viewing SLA service of a specified device The application supports viewing SLA service information based on device. AVAIL. which shows the SLA test information associated with the service. 18 . Step 2 Click in the upper right corner. alarm name. including device offline alarm. SLA PKI TCA. and a dialog box appears. where you can view alarm details. Step 2 Click an alarm record. and bandwidth utilization TCA. including IP address of the alarm NE. as shown in Figure 2-8. where you can view related alarm information. and the alarm list appears.2 CPMS Figure 2-5 SLA KPI_FD curve graph Figure 2-6 SLA KPI_IFDV curve graph 2.1 Viewing alarm list The application supports viewing alarms generated on devices which can be managed by the login user. and alarm generation time. Step 1 Click Alarm. device recovery alarm. as shown in Figure 2-7. alarm priority.6.6 Viewing alarms 2. 19 . as shown in Figure 2-7.2 CPMS Figure 2-7 Alarm list Figure 2-8 Alarm details Parameter Description IP IP address of the alarm source Name Alarm name Priority Alarm priority Date Alarm generation time Status Alarm status 2. Step 1 Click Alarm. and the alarm list appears.6. 20 .2 Searching for alarm The application supports quick search of alarms based on IP address of the device. 2 CPMS Step 2 Click in the upper right corner. 21 . and a Search alarm dialog box appears. where you can input the IP address of the device. And then click Search.