QMS of Nestle

Nestlé has developed a unique global programme to ensure compliance with the WHO Code across all Nestlé’soperations. GES Investment Services, Northern Europe’s leading analysis firm for socially responsible investments, published a report on “The Infant Food Industry and the WHO Code”. This report is the first of its kind assessing and comparing infant food companies’ compliance procedures with respect to the WHO Code. It concluded: “Nestlé has the most elaborated policies and mechanisms to address the Code, distinctly ahead of its peers”. Nestlé's implementation of the WHO Code includes the following: o o o o o o Nestlé Policy and Instructions Training, testing and compensation on WHO Code knowledge Nestlé WHO Code Management System Internal Ombudsman System Internal and External Audits Internal and External Reporting Nestlé Policy and Instructions First published in 1982, these were developed to ensure complete and correct implementation of the WHO Code by Nestlé. This became necessary because the WHO Code, as a recommendation to governments, does not supply implementation instructions. This is left to national regulation, which may be absent or weaker than the WHO requirements. Training, testing and compensation on WHO Code knowledge Nestlé trains personnel involved in marketing of breast-milk substitutes on the WHO Code, monitors its own practices, identifies contraventions and takes corrective action. Personnel are tested regularly on their knowledge of the WHO Code, and their performance on the tests is a criterion upon which salary increases and promotions are based. Code violations are also taken into account regarding decisions on salary increases, promotions, and if serious enough, lead to termination of employment. Nestlé WHO Code Management System In all developing countries, Nestlé has implemented an extensive WHO Code Management System, built along the lines of ISO quality assurance systems. The manual, outlining Nestlé policies and procedures, gives detailed operational guidelines to all Nestlé employees in their daily conduct of business related to Infant Food to ensure compliance at all levels with both the WHO Code of Marketing of Breast-milk Substitutes and local regulations. The procedures include built-in checks to ensure that potential code violations are avoided. Internal Ombudsman System Each Nestlé Market has a designated Ombudsman, outside of line management, to whom suspicions of WHO Code violations can be reported in a confidential manner. There is also a Corporate Ombudsman, who is a member of the Executive Board of the Nestlé Group, to whom employees can report allegations if they are uncomfortable with reporting them to their market’s ombudsman. Internal and External Audits Internal audits on WHO Code compliance are carried out in about 20 countries each year by corporate auditors. Nestlé employees are informed that their actions are subject to audits and that Code violations may result in punitive measures. Audit results are communicated to top management, and where violations occur, these are reported to the Nestlé CEO. In addition, Nestlé commissions external audits on code compliance on an ongoing basis. Since 2004, Bureau Veritas, a major global auditing company, has been commissioned to review Nestlé infant food marketing in several countries in Africa, Asia and Latin America. Learn more about the results of these external audits. Early systems emphasized predictable outcomes of an industrial product production line. transparency. By the 20th century. 7. See sustainability for more on this approach to quality management. 5.including natural resources and human capital Customer Satisfaction Continuous Improvement Product Quality 6. . using simple statistics and random sampling. as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. especially the early signalling of problems via a continuous improvement cycle. processes and resources needed to implement quality management. so focus shifted to team cooperation and dynamics. 4. e.historical background 3 Quality system for medical devices 4 Quality management organizations and awards 5 See also 6 References 7 External links [edit]Elements 1. Natural Step.Internal and External Reporting Internal and external summary reports on Nestlé's compliance with the WHO Code and with the Nestlé Policy and Instructions are prepared annually. 9. 2. documentation and diagnostic discipline that sustainability focus implies.including purchasing Resources . labour inputs were typically the most costly inputs in most industrialized societies. QMS has tended to converge with sustainability and transparency initiatives.g. 3. Of all QMS regimes the ISO 9000 and ISO 14000series are probably the most widely implemented worldwide the ISO 19011 audit regime applies to both. Contents [hide] • • • • • • • 1 Elements of a Quality Management System 2 Concept of quality . and deals with quality and sustainability and their integration. procedures. 8. In the 21st century. focus on sustainability issues and assume that other quality problems will be reduced as result of the systematic thinking. of a Quality Management System Organizational structure Responsibilities Methods Data Management Processes . quality management system (QMS) can be expressed as the organizational structure. Other QMS. and 1960s. Over this period. Sustainability . Quality control activities were predominant in the 1940s. and has evolved since then. accounting. and were advanced by the work done of W. both internally and externally with the rest of the world. to engineering. He also developed the "Juran's trilogy. Joseph M. and quality has a high position of priority in everyone’s daily work. this applies first and foremost to the quality of the products. Mass production brought huge teams of people together to work on specific stages of production where one person would not necessarily complete a product from start to finish. Birland established Quality Departments to oversee the quality of production and rectifying of errors. Juran focused more on managing for quality. In the late 19th century pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output. Obviously. but it also applies to the way in which we work. We have the confidence of our customers and consumers simply for the reason that we work actively with quality issues at all levels in our business.10. Like medicine.historical background The concept of quality as we think of it now first emerged out of the Industrial Revolution. That’s why product safety takes top priority. a statistician. with handcrafting and tweaking the product to meet 'quality criteria'." an approach to cross-functional management that is composed of three managerial processes: quality planning. The first edition of Juran's Quality Control Handbook was published in 1951. Edwards Deming. Application of statistical control came later as a result of World War production methods. Previously goods had been made from start to finish by the same person or team of people. These functions all play a vital role when evaluating quality. after whom the Deming Prize for quality is named. was introduced during the second-half of the 20th century. to systems engineering. 1950s. Management of quality was the responsibility of the Quality department and was implemented by Inspection of product output to 'catch' defects. few other disciplines have seen as many changes as the quality profession. The interests of our consumers and customers always come first. and engineering. and Ford emphasized standardization of design and component standards to ensure a standard product was produced. Quality. Transparency and independent audit [edit]Concept of quality . as a profession and the managerial process associated with the quality function. Maintenance 11. quality has achieved status as a recognized profession[citation needed] edit] Quality in everything we do and constant improvements are key elements for all of those who work at Nestlé. The 1970s were an era of quality engineering and the 1990s saw quality systems as an emerging field. High standards . The quality profession grew from simple control.including efficient resource use and responsible environmental operations 12. quality control and quality improvement. There are seven key aspects of our quality commitment to your business: · Customer-preference testing · Foodservice Operator Performance Testing (FSPT) · Innovation and freshness · Safety and hygiene · Consistency and reliability · Efficiency · Affordability Customer-preference testing . After all. Our products. All this is part of our continuing work to make our company even better. In this context. time after time. This contact with customers and consumers is important. It forms a key part of Nestlé’s business principles and applies to the whole company and all business processes. However. since it is only by having an open. we do not rely on technology and systems alone to guarantee our quality. cup after cup At Nestlé Professional. which covers the entire chain of values ‘from the earth to the table’. Quality by so-operation The Nestlé Quality System (NQS) affords an important ambit for our quality work. and we have established long-term quality agreements with many of our partners. we want your customers to be delighted. and our products should always comply with current legislation and regulations. And preferably exceed those expectations too. something that can only be achieved when everyone cooperates.Consumers should be able to safely enjoy our products. we have stringent systems and processes that assure the quality of our branded beverages throughout the supply chain. sincere approach and conducting dialogues that the company’s quality can become a common task. But we do not rest there. Quality agreements Quality embraces the entire chain from primary produce to the finished product used by the consumer. monitoring and reviews help to ensure that we can continually improve our daily work. The Nestlé Quality System is our internal corporate guide to quality. In addition to this are our own standards and requirements. and the service we provide. the views that we receive directly from our consumers via our consumer forum play a vital role. It also extends to our business partners. Quality is regarded as a common concern. should satisfy the expectations that our customers and consumers have of us. Customers and consumers are important Action is one of the key words in our quality policy. We therefore carry out regular reviews in our own factories and in those of our suppliers. which are often far more stringent than those of the authorities. Careful planning. Consistent quality. if a batch of product develops problems. FoodService Operator Performance Testing (FSPT) Our performance-measuring tool tests all aspects of beverage solutions – acceptance. Then you'll undertake the root-cause analysis that will determine how it happened and how similar problems can be avoided in future. It calls for a massive range of skills. but safe in every possible way. froftm people management to food science and problem-solving. should your business experience a problem. so that we can pass the benefits on to you and your customers. you'll take responsibility for deciding the most suitable outcome. Affordability We constantly strive to improve efficiency and drive down costs. system efficiency. This will include training operators in cleaning . this will mean a range of opportunities in one of the most dynamic and important teams in the Nestlé business. time after time. if the manufacturing process goes out of specification you'll be the one to go in there. As a Hygiene Manager. while maximising profit for your business. and easily served fresh to your customers. As a Conformance Manager. Many of our systems offer a range of beverage options. We aim to provide beverage solutions that are simple to prepare. That’s why we stringently test our systems to ensure product safety and reliability – and. you can take advantage of dedicated Nestlé Professional service support to resolve it. operational handling and food safety . Efficiency Our efficient beverage systems offer high-quality beverages with minimum waste or mess. Innovation and freshness Your customers value freshness – and we ensure this priority is applied to all our solutions and systems.We constantly carry out customer-preference testing to ensure our beverages are satisfying your customers – and we only release new products that are preferred over the leading competitor by 60% or more. Safety and hygiene Our processing and handling of raw materials is defined in strict process guidelines which are carefully audited and controlled. hygiene and quality which are the hallmark of every Nestlé product.in an actual business environment. to make sure they will be a success for you. developing systems and people so that great products are made on a consistent basis. Or. And. We workconstantly with partners to ensure the beverage you serve your customer is not just of superior quality. satisfying your customers’ desire for choice and variety. Our job is to ensure that the expectations of the consumer are always met by our production processes and to provide our colleagues in Production & Technical with the best practice Quality Assurance (QA) that will make this possible. That's where the Nestlé quality team comes in. We use sophisticated ‘organoleptical’ profiling to ensure we understand exactly what customers appreciate about our products. We make our beverages affordable for you and your customers in many ways. from optimising processing conditions and geographic sourcing to the fine-tuning of our delivery systems. safe. Consistency and reliability The reputation of our beverage brands is only as good as your customers’ last experience. preferred. For you. you will call on your knowledge of microbiology to deliver exceptional hygiene across all our plant machinery and manufacturing processes. you will act as the hands-on Quality Assurance expert on the factory floor. Every Nestlé factory is responsible for producing goods which meet the exceptional standards of food safety. We're the champions of quality across all Nestlé businesses in the UK. That’s why we also publish training kits on quality and safety to help ensure your staff is able to serve quality beverages. identify the problem and make the call on how to get things back on track. Here you will either work as an Analytical Technician. designing new cleaning practices that target specific manufacturing processes and managing hygiene issues. as you could be responsible for coaching and training others in QA. you can join us in our York-based Quality Assurance laboratory. you want an intense lab-based challenge. If. you'll benefit from joining an international QA network in which moving from factory to factory within the UK (and potentially overseas) will play a vital role in your career and skills' development. There are also opportunities to develop new methods and work with our UK factories and Research and Development partners worldwide. • • • • © Nestlé UK Ltd 2009 Related Websites Legal Stuff Contact Us Site Map . consumer satisfaction and the quality/cost-effectiveness of our ingredients.methods. or as a Microbiological Technician. on the other hand. You should also possess strong people and influencing skills. you will enjoy a broad remit and varied exposure as you develop your skills or specialise in a technical area. managing the process of analysing and feeding back on environmental and product samples from our UK factories. you will analyse the issues and develop the solutions that enable our manufacturing teams to deliver great results in packaging. but ideally you'll have a relevant qualification and knowledge of science or engineering. laboratory work or analysis within food manufacturing. or developing into a management role. Full training is available in all these roles. Search all Quality vacancies or register your details. As a Quality Specialist. Touching on everything from supplier liaison to consumer feedback. conducting a range of analyses essential to maintaining nutritional compliance on Nestlé products from across the world. In return.