IGHC Ground Handling Conference gOpening by Master of Ceremony J oseph Suidan J osep Suda Head of Ground Operations, IATA IGHC Ground Handling Conference g IATA Vision on Ground Operations Guenther Matschnigg Gue t e atsc gg Senior Vice President, Safety, Operations & Infrastructure, IATA IATA Vision IATA Vision Increase safety in Ground Operations via ISAGO GDDB Increase safety in Ground Operations via ISAGO, GDDB, AHM/IGOM, RM initiatives Improve efficiency with global harmonization and regulatory acceptance Can only be achieved by collaboration between airlines and GSPs 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 3 IATA Vision IATA Vision Howdo we accomplish this? How do we accomplish this? Establish a Ground Handling Council (GHC) reporting to g ( ) p g Operations Committee (OPC) with both airlines and GSPs onboard Develop common objectives and work programs for implementation 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 4 p IGHC Ground Handling Conference Role of Regulatory Authorities within Europe and their Influence on Ground Operations Catalin Radu President, European Civil Aviation Conference (ECAC) IGHC Ground Handling Conference g How Regulators and Airports Support or Hinder Ground Handling Operations David Stewart Head of Airports, IATA How Regulators and Airports Support or Hinder l Ground Handling Operations Moderator • Dave Stewart, IATA Panelists a e s s • Michel Masson, EASA • J an Bossenbroek, CAA Netherlands Th B h H hti f Ai t • Thomas Brehmer, Hochtief Airport • Peter Laasner, Swiss International Airlines • Giancarlo Buono, IATA 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 7 Giancarlo Buono, IATA Background g AIRPORTS are a crucial component of the Ground Handling mandate the Ground Handling mandate AIRPORTS are the “home” for the airlines’ Gro nd for the airlines’ Ground Handling Operations Airports may view Ground Handling as an airline 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 8 “subsidiary”. Form follows Function The FUNCTION needs to be understood so that the proper FORM is provided. Ground Handling specialists are not Ground Handling specialists are not included on airport design review panels. p Airport designers are not airside operational experts 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 9 operational experts. Issues Issues Lack of understanding of Ground Handling functional requirements functional requirements Ground Handling requirements are an “after thought” thought . 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 10 Issues Issues Ground Handling requirements are “squeezed” into existing spaces rather than provided with into existing spaces rather than provided with purpose-built spaces 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 11 Issues - Airports Issues Airports Improper design = improper function = cost … and danger 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 12 Issues - Regulators Issues Regulators “out of sight – out of mind” Lack of understanding / oversight Varying support for uniform standards 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 13 TAM- Total Airport Management TAM Total Airport Management Evolution of Collaborative Decision Making Possible added response to European Commission concerns 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 14 Ground Handling References g AHM Airport Handling Manual ISAGO IATASafetyAudit for Ground ISAGO IATA Safety Audit for Ground Operations IGOM IATAGround Operations Manual IGOM IATA Ground Operations Manual 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 15 Some Food for Thought! Some Food for Thought! Questions? 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 16 Networking Break in the Exhibition Areas Networking Break in the Exhibition Areas Thank you to our Sponsor 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 17 IGHC Ground Handling Conference g Ground Damage Database (GDDB) as a Key Element of SMS Nancy Rockbrune Assistant Director, Safety Management Systems, IATA SMS Basics SMS Basics Complex business Safety is dependent on this “System” y p y working SMS requires organizations to make data-based decisions and actions data based decisions and actions Dependent on the collection and analysis of correct information M t d t d th t h l d th i k Must understand the system as a whole and the risks associated with it Shift of responsibility for safety risk mitigation 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 19 p y y g Fundamental Shift Fundamental Shift Reactive to proactive management Prescriptive to performance based management and p p g oversight 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 20 Performance Based Management Performance Based Management In context of operation • Domestic / International/ Regional g • Wide-body / Narrow-body • Bulk load / Container load C / P / C bi • Cargo / Pax / Combi • Risk tolerance of the organization Complexity of the operation Complexity of the operation An alternative means to prescriptive compliance 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 21 Why? Why? Technology improvements • Vast majority of accidents / incidents related to j y technology / human interface Improvements in the understanding of human factors human factors • Drill into causal factors 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 22 Components of an SMS Components of an SMS Safety Policy and Safety Risk Safety Policy and Objectives Safety Risk Management Safety Assurance Safety Promotion 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 23 Challenges Challenges Shift to performance based oversight Reporting culture p g Integration Implementation 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 24 The Need for Data The Need for Data Data (even seemingly benign) is critical • Identifying issues y g • Determine the effectiveness of any mitigation actions • Demonstrating effectiveness of the program as a whole D t d i d i i Data driven decisions Not only improves safety / performance but also makes for a more efficient organization as a whole g 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 25 Senior Management Commitment Senior Management Commitment A vital component is an acknowledgement from senior level management stressing a commitment to incident / h d ti i d t d ti hazard reporting in day-to-day operations Way to achieve corporate buy-in amongst all employees directly responsible for the operation and supports an effective safety reporting culture 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 26 Effective Safety Reporting System Effective Safety Reporting System An effective safety reporting system permits all employees to report incidents / hazards Contains valuable data An effective safety reporting system • Does not provide full immunity fromacts resulting from • Does not provide full immunity from acts resulting from willful and/or gross negligence and illegal acts • Does provide clear descriptions of acceptable and t bl b h i d th i non-acceptable behavior and their consequences • Does provide the environment that encourages free reporting 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 27 p g Types of Data Types of Data Reactive ~ wait for incidents to happen and try to understand whyy Proactive ~ analyze near misses, identified risks to mitigate before they turn into an accident / incident Predictive ~mature systemwhich conducts predictive Predictive ~ mature system which conducts predictive analytics (statistical modeling) to identify and mitigate risks 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 28 Confidential Reporting Confidential Reporting Confidential reporting can be used for the following safety concerns: • Unsafe behaviors • Inadvertent errors and mistakes • Near miss occurrences (incidents that did not occur • Near miss occurrences (incidents that did not occur but could have easily resulted in a serious event) • Inadvertent errors or violations of aircraft handling or servicing systems servicing systems • Procedures or processes that could be improved 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 29 Data Collection Process Data Collection Process Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Identify mitigation action Monitor for effectiveness Review and monitoring for continuous improvement g p 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 30 GDDB ~Purpose GDDB Purpose Facilitate data driven decisions to effectively improve performance Gather and analyze global data with Industry partnership • Provide information not otherwise possible • Identify trends and contributing factors allowing for the Identify trends and contributing factors allowing for the development and assessment of effective mitigation actions • Establish a baseline of global ground damage • Establish a baseline of global ground damage performance in which future comparisons can be made 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 31 GDDB ~Use of Data GDDB Use of Data Conduct statistical analysis on clean defensible data • Distribution of quarterly reports q y p • Communicate findings to applicable WGs and TFs • Measure mitigations to determine efficacy Identify root causes and drive changes that have measureable success Benchmarking ability for participants g y p p 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 32 GDDB ~Challenge GDDB Challenge Data Quality • Any airline or ground service provider is encouraged to y g p g participate in the program • Variance in the data received • Data integrity the utmost of importance • Confidence in analysis and any decisions derived form it is equal to the confidence in the data itself it is equal to the confidence in the data itself 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 33 GDDB ~Solution GDDB Solution Action Workout • Identify data to be consistently reported amongst ALL y y p g members - Includes definitions / assumptions Minimi e data ariance - Minimize data variance • Identify means in which data and analysis will feed ground operations working groups and vice versa g p g g p 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 34 GDDB ~Solution cont’d GDDB Solution…contd Action Workout Conclusion • Documented guidelines for submitting data to IATA Documented guidelines for submitting data to IATA GDDB • Forwarded to all existing and potential members for Q1 2012 data submission 2012 data submission • Being incorporated into GSIC • Once live, will allow participants to create own de-identified reports / graphs on any combination of fields 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 35 GDDB ~Definition GDDB Definition “Any occurrence / event associated with ground operations that results in aircraft damage” In Scope Out of Scope • While parked at Gate / Stand or other parked area • FOD • Wildlife Damage other parked area • During Marshaling or using Stand Guidance • During Deicing • Wildlife Damage • Lightning Strikes • Environmental • During Deicing • While being Towed • Near Miss 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 36 • Slide Deployments GDDB ~Field Categories GDDB Field Categories Mandatory • Incident details • Location details • Aircraft details • Ramp conditions • Phase of operation ~ definitions included • Activities • Type of damage • Damage to aircraft • Ground equipment • Severity ~ definitions included 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 37 y GDDB ~Field Categories GDDB Field Categories Optional • Causal factors • Corrective actions • Free text 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 38 GDDB ~Field Categories GDDB Field Categories Future consideration • Cost • Aircraft damage by Maintenance in hangar • Interior cabin damage I fli ht d • In-flight damage 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 39 AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices AHM 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 40 AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts • WHAT? • Standards • Polices AHM IGOM 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 41 AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts IGOM ISAGO • IS IT DONE? • Audit 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 42 AHM / IGOM / ISAGO / GDDB CIRCLE ISAGO GDDB • IS IT DONE? • Audit • WHAT IS PROBLEM? • Data analysis GDDB 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 43 Data analysis • Feedback AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts • WHAT? • Standards • Polices AHM IGOM ISAGO GDDB • IS IT DONE? • Audit • WHAT IS PROBLEM? • Data analysis GDDB 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 44 Data analysis • Feedback GDDB Process Flow 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 45 GDDB ~End Result GDDB End Result Baseline of Industry ground damage performance that has the confidence of Industry that has the confidence of Industry Quality ground damage database that can be utilized for various analyses y Tangible benefits that are quantified Significant reduction in ground damage incidents 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 46 Thank you 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 47 IGHC Ground Handling Conference g Tomorrow’s ISAGO Monika Mejstrikova o a ejst o a Assistant Director Ground Operations Audits, IATA IATA Safety Audit for Ground Operations IATA Safety Audit for Ground Operations More than 460 audits conducted worldwide Global audit pool • 43 airlines 200 approved ISAGO auditors • 200 approved ISAGO auditors 142 ISAGO registrations • In 117 airports worldwide • In 117 airports worldwide • From 100 ground service providers 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 49 Ground Service Providers Ground Service Providers 100 registered providers and counting… 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 50 ISAGOAudits Corporate Audits Station Audits ISAGO Audits Two-level audits for Ground Service Providers (GSP) Co po ate ud ts Stat o ud ts Conducted by an auditor from an Audit Organization (A.O.) accredited by IATA Conducted by auditors from Pool Airlines Accomplished after the Corporate Audit for initial Who First audit activity for initial registration Two‐year audit cycle Accomplished after the Corporate Audit for initial registration Two‐year audit cycle for all stations When Cycle Typically 2 days audit (1 auditor) Typically 3 days audit (3 auditors – full scope) Duration Manuals Closure ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM) Findings must be addressed and closed within 6 months (initial audit) 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 51 Closure Renewal audits: findings must be closed prior to expiry date ISAGO Standards Manual ISAGO Standards Manual Audit scope Section1 ORM - H OrganizationandManagement System(HQ) g g y ( ) Section1 ORM - S OrganizationandManagement System(ST) Section1 ORM - HS OrganizationandManagement System(CombinedHQ+ST) Section2 LOD LoadControl Section3 PAX Passenger Handling Section4 BAG Baggage Handling Section5 HDL Aircraft Handlingand Loading Section 6 AGM Aircraft GroundMovement S ti 7 CGM C dM il H dli 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 52 Section 7 CGM Cargo andMail Handling ISAGO audit pool ISAGO audit pool N th A i Europe Russia / CIS -Adria -Aegean -Air France -Belleair -CSA -KLM 3 15 5 North America Middle East / -Air Transat -Delta -United /Continental -Aeroflot -Aerosvit -Air Astana -S7 -UTAir China / North Asia -Air China -Cathay Pacific -China Eastern -Alitalia -Austrian -BA -BMI -Brussels -LOT -TAP -TAROM -Turkish 3 3 Middle East / North Africa Africa -Egyptair -Iran Air -Oman Air Q t Ai Latin America 4 7 3 -Qatar Airways -Royal Air Maroc -Royal Jordanian -Saudi Arabian -Air Zimbabwe -Ethiopian -Kenya Airways -South African Airways & The Caribbean -COPA -GOL -LAN Asia Pacific -Air India -Garuda Indonesia -Korean Air 3 4 3 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 53 Regulators and airports Regulators and airports 26 regulatory body supports ISAGO Program ECAC endorsed ISAGO and IGOM in J anuary 2012 39 airports supporting the program including: S l T M d • Seattle Tacoma – Mandate • Quiport (new airport) – Mandate • Montego Bay - Mandate Montego Bay Mandate • Schiphol – Applicable Means of Compliance • Hamburg – Acceptable source for safety measurement 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 54 Regulatory support Regulatory support North America Europe -CAA UK -CAA NL -CAABE -HSE (UK) -Ministry of TransportAustria North America North Asia -CAA BE -CAA LV -DGAC FR -DGAC TR Transport Austria -FAA -Transport Canada -CAA Taiwan -CAA Macau -CAD Hong Kong ECAC Africa A i P ifi MENA -CAA ET -CARC J ordan -DGAC Lebanon -DGAC Kuwait Latin America Asia Pacific -CAA NG -GCAA -Ministry of Transport Oman -CAA Singapore -DGAC Guatemala -DGAC Costa Rica -DGAC Chile -DGAC Peru 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 55 Europe Airport support North America North Asia Europe RUS/CIS -AMS -VCE -FINAVIA -CLJ -KBP -DME -SVX SEA Airport support North Asia LATAM -CPH -FCO -LCA -Basel Aero -SEA -YUL -YYC -HKG -SJ W -CTU -PEK Africa LATAM Asia Pacific -ANU -BBQ -GYE -LIM ESR -ACSA ZA -MEL PER -ESR -MBJ -BOG -CTG -UIO -PBM -PER -ADL -BNE -Australian Airport Association -MLE 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 56 PBM -Inter Airports Honduras -BOM In red: Mandates or AMC Data management and analysis Data management and analysis Powerful tool for benchmarking Data collection fromaudit reports (de identified data) Data collection from audit reports (de-identified data) Number of conformities, findings and observations Per report, section, sub-section, region, etc… Data analysis Can be customized by categories (section topics region etc ) Can be customized by categories (section, topics, region, etc…) Can be used for benchmarking purposes Used for auditing entities performance 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 57 Always de-identified Data management and analysis Data management and analysis ISAGO and GSIC ISAGO audits GSIC 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 58 Next steps Next steps To work on implementation plan following ECAC’s support To address ISAGO auditing resources To continue talks with Airport Council International (ACI) To integrate IGOM into ISAGO/IOSA standards To find synergies with other IATA safety initiatives 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 59 ISAGO auditing resources ISAGO auditing resources Challenge ISAGO to accept auditing resources fromnon IATA airlines ISAGO to accept auditing resources from non-IATA airlines On the condition that the said airline is IOSA registered With an identical and stringent qualification process ISAGO may be offered on a commercial basis Same quality control to be performed Same quality control to be performed 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 60 ISAGO and airports ISAGO and airports Future cooperation ISAGO at airports ISAGO at airports To be used for SMS implementation To be used as a reliable source for safety data collection ACI Airside Safety Handbook Harmonization with IGOM/AHMprovisions Harmonization with IGOM/AHM provisions 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 61 ISAGO & IGOM IGOM published in April 2012 as a supplement to AHM AHM/IGOM alignment g • Conduct gap analysis between the two publications • Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013 ISAGO Standards cross reference s IGOMreq irements ISAGO Standards cross reference vs. IGOM requirements GSP/Airline’s GOMs GAP analysis versus IGOM ISAGO to audit against IGOMafter AHM/IGOMalignment ISAGO to audit against IGOM after AHM/IGOM alignment 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 62 ISAGO Risk Based approach pp SMS implementation by airlines Risk assessment of station network Risk assessment of station network Reduction of audits Efficient allocation of audit resources Not enough data available Reporting GDdata to IATAGDDB mandator 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 63 Reporting GD data to IATA GDDB - mandatory AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts • WHAT? • Standards • Polices AHM IGOM ISAGO GDDB • IS IT DONE? • Audit • WHAT IS PROBLEM? • Data analysis GDDB 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 64 Data analysis • Feedback ISAGO & Circle of Excellence (CoE) ( ) Simplification and harmonization of audit programs Identification of synergies between audit programs Application of industry best practises to all audit programs Id tifi ti f diff t t f b fit l t d t i li Identification of different type of benefits related to airlines and GSPs 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 65 IGHC Ground Handling Conference IGHC Ground Handling Conference Presentation of ISAGO Certificate IGHC Ground Handling Conference g How to Use your Risk Profile to your Advantage Carole Olson Gates, J .D. Ca oe Oso Gates, J Director, Risk Management & Insurance, IATA Risk Profile Risk Profile Ground ops industry needs to improve risk profile in order to reduce losses 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 68 Risk Profile Risk Profile Improving the risk profile is done by analyzing relevant data, making improvements, and measuring , g p , g performance 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 69 Risk Profile Risk Profile Data input and output must be standardized globally in order to produce meaningful results p g 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 70 Proprietary External Data External Data Internal Company Interviews & Workshops Internal Company Data Apply Scenario Analyses Scenario Analyses e t t h e e n c i e s e n c i e s Identify common common CConsequences onsequences among the Critical Understand the consequences of each Critical Risk Understand the consequences of each Critical Risk Understand the Consequences Consequences of each Critical Risk Lay out The O ti O ti f Identify the Critical Critical Questions Questions Quantify each risk’s Adverse Adverse Impact Impact Identify the Most Critical Define Success and the appropriate Ri k E l ti Identify common common Drivers Drivers among Understand what drives each Critical Risk Understand what drives each Understand what Drives Drives each C o m p u t e & N I n t e r I n t e r ‐‐ d e p e n d d e p e n d Risks each Critical Risk Options Options for the Risk Manage‐ ment Strategy QQ that must be answered using External External Impact Impact Quantify each risk’s Likelihood of Likelihood of Quantification Critical Risks Risk Evaluation Criteria the Critical Risks Critical Risk Critical Risk Drives Drives each Critical Risk Data Data Likelihood of Likelihood of Occurrence Occurrence 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 71 71 Quantification The key to quantification is External Data Gathering which often requires data from outside the company Proprietary External Data Identify specific Risk Transfer Risk Transfer Solutions Apply Scenario Analyses Scenario Analyses Establish the Business Case Business Case for Insurance Final Detailed & Lay out The ii f Quantify each risk’s Adverse Adverse Impact Impact e t t h e e n c i e s e n c i e s Initial k Final Risk Management Strategy Redesign Risk Processes Processes & Integrated Risk Strategy Options Options for the Risk Manage‐ ment Strategy Impact Impact Quantify each risk’s Lik lih d f Lik lih d f C o m p u t e & N e I n t e r I n t e r ‐‐ d e p e n d e d e p e n d e Risk Manage‐ ment Strategy Establish a ROI ROI Evaluation Structure Detail the Plan Likelihood of Likelihood of Occurrence Occurrence 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 72 Compute Shareholder Value Shareholder Value impact Risk Profile Risk Profile Airlines and GSPs who demonstrate that their risk profile has improved will have fewer accidents / incidents / p injuries 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 75 Summary Summary Industry wide risk exposure analysis and reporting tool Standardizes the way in which data is gathered and reported Enables global reporting and modelling Assists Airlines &Ground Service Providers (GSPs) in better managing their risks Supports safety security and efficiency of daily operations Supports safety, security and efficiency of daily operations Additional benefits: • Reduction in operational accidents and incidents • Improved information for strategic planning p g p g • Improved operational efficiencies • Reduction in insurance premiums 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 76 http://www.iata.org/ps/publications/Pages/IRMGM.aspx IGHC Ground Handling Conference IGHC Ground Handling Conference How to Integrate IGOM & GDDB with ISAGO J h S id J oseph Suidan Head of Ground Operations, IATA How to Integrate IGOM & GDDB with ISAGO How to Integrate IGOM & GDDB with ISAGO Moderator • J oseph Suidan, IATA P li Panelists • Michael Ehl, Seattle – Tacoma International Airports • David Anderson, British Airways • Michel Gorog, Air France • William Carlyon, Boeing Commercial Airplanes • Eva Vanallemeersch, Aviapartner a a a e ee sc , apa t e • Nancy Rockbrune, IATA • Monika Mejstrikova, IATA • Salih SamimAydin Celebi Aviation Holding 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 78 • Salih Samim Aydin, Celebi Aviation Holding Discussion Highlights Discussion Highlights Panel discussion on previous presentations: • Ground Damage Database (GDDB) as a Key Element of SMS Tomorrow’s ISAGO • Tomorrow’s ISAGO • How to use your risk profile to your advantage 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 79 Some Food for Thought! Some Food for Thought! Questions (if any) 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 80 Networking Lunch in the Exhibition Areas Networking Lunch in the Exhibition Areas Thank you to our Sponsor 25th IGHC Ground Handling Conference Prague, 6‐9 May 2012 81