Practice Exam, Chapters 1, 2, 3, 4, and 12Guffey, Essentials of Business Communication, 8th ed. Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. The communication process begins when the sender a. determines the appropriate communication channel. b. has an idea. c. encodes an idea into a message. d. plans for feedback. 2. Many of us are poor listeners because a. the brain can process information at least three times as fast as people talk. b. we tend to "tune out" speakers whose ideas run counter to our own. c. we would rather talk than listen. d. All of these are correct. 3. You can improve your listening skills if you follow tips for active listening, including a. keeping an open mind, establishing a receptive mind-set, and listening between the lines. b. establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases. c. capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible. d. All of these are correct. 4. When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and a. follow up in writing. b. avoid smiling, which might make you appear to lack seriousness. c. use vocabulary words that will impress the listener. d. assume that the listener understands if he or she nods and smiles in agreement. 5. During the second phase of the writing process, you conduct research, a. clarify the audience demographics, and edit word choices. b. anticipate audience reaction, and adapt the message. c. organize ideas, and compose the message. d. evaluate message effectiveness, and revise as needed. 6. You will create messages that are clear and easy to read if you a. proceed free form from one idea to the next for maximum creative effect. b. avoid emphasizing important ideas so that readers may judge for themselves. c. group similar items together and emphasize important ideas. d. do not follow any pattern that might restrict the free flow of your ideas. 7. Organizing your ideas into an outline is especially important when you are a. developing a complex project. b. writing a routine memo. c. replying quickly to an e-mail message. d. beginning the research phase of the writing process. ____ ____ ____ ____ ____ ____ 1 improves the precision of most messages. ____ 14. d. c. and format d. b. and other images to make your slideshow more interesting. d. approximately two to four main points. Nonverbal distraction barrier 2 . Jargon a. What type of barrier to effective listening are you experiencing? a. punctuation. Language problem barrier b. you must be able to create messages and presentations that are a. ____ 12. names and numbers. but usually the second version is excellent.. Correcting spelling. up to ten main points. ____ 9. Always design your own template to show your creativity and uniqueness. c. clear. Revision is not necessary for informal documents such as internal memos or e-mail messages. The real work of revision should happen in the writing stage as you select words and form sentences. Concise writing a. is easier to read and comprehend. c. c. ____ 10. Occasionally convert bullet points to diagrams. To be successful in the business world. Psychological barrier c. What is the best advice for composing a PowerPoint slide show? a. Improving content and tone b. charts. Rarely is the first version satisfactory.____ 8. c. d. b. c. is improved during the proofreading step of the third phase of the writing process. b. Experts say only amateurs expect writing perfection on the first try. at least five to eight main points. Which of the following is true about writing and revising business documents? a. grammar. using lists is more effective than placing the numbers in charts or graphs. The body of a short. d. 20-minute presentation should focus on a. should be avoided because it can come across as being abrupt and rude. is specialized terminology that individuals in a specific profession or field use. ____ 11. should not be used in business writing. Physical barrier d. d. you find it difficult to concentrate because you think the change is unnecessary. Fine tuning sentence and paragraph structure c. However. d. When including numbers. concise. vigorous. b. Your boss is giving instructions for a new method of keeping expense accounts. Determining whether the message should be written using the direct or indirect organization pattern ____ 13. b. Make sure that every point has at least one bullet point and one visual. should be used only in informal business documents such as e-mail messages. Proofreading includes which of the following tasks? a. as many points as necessary to get your message across. ____ 15. All of these are correct. b. is the same as slang. c. manual search of other companies' price lists. This is to inform you that your rental payments are now up-to-date. Since we only exchange merchandise. ____17. Every radiologist must carry their own malpractice insurance. d. c. The confidentiality and sensitivity of the message d. Your account is now up-to-date. then let me know what you think. your rent is paid in full. CreditCore’s options are extensive. cash refunds are not available. stereotyping. and the rates are fair. d. At this point in time. Which of the following contains no sentence faults? a. Sustainable Energy Inc. d. b. Although you can exchange returned merchandise. c. Which of the following is most acceptable for business writing? a. interview with a local builder. b. ____ 21. scientific experiment that presents price choices with controlled variables. it is impossible for you to receive a cash refund. Review the list of options. Having good credit is important to employers we need to keep that in mind. ____ 22. ethnocentrism. Which of the following sentences is most effective? a. The company's family leave policy was criticized by a few unhappy employees. ____ 23. Managers were told about the unhappy employees who criticized the company's family leave policy. Every radiologist must carry his own malpractice insurance. you can exchange resalable merchandise. b. c. c. All radiologists must carry their own malpractice insurance. d. 3 . Because of our exchange policy. Which is why we are considering new credit card options. b. An American businessperson who thinks that all Germans are hard-working. you may not receive a cash refund. d. a cultural norm. d. The amount and speed of feedback and interactivity required b. tolerance. c. Internet search of insulation values for foundation materials. Cost of the channel c. efficient. Every radiologist must carry his or her own malpractice insurance. Due to the fact that we have just received your check. your rental payments are up-to-date. Which of the following uses active voice in a complete sentence? a.____ 16. b. Which of the following is not a factor to consider when making this decision? a. b. ____ 19. The best research method for this is a(n) a. and neat is illustrating an example of a. has developed a new foundation insulation material and needs to determine the price point at which builders would switch to this new product. c. Because a few unhappy employees criticized the company's family leave policy. Which of the following sentences is most effective in de-emphasizing the bad news? a. ____ 20. The primary channel used by your competitors ____ 18. A few unhappy employees criticized the company's family leave policy. b. Although cash refunds are not offered. d.You are selecting a channel for sending your message. c. 354 4 . ____ 25. 10 2. Use only one typeface per document. Essentials of Business Communication. 19 17. Use ALL CAPS anywhere in a document you want to emphasize your point. ANS: B REF: p. 340 14. To increase readability. What should she do? a. 11 3. ANS: D REF: p. ANS: B REF: p. 12 16. ANS: B REF: p. Ashton will be giving a PowerPoint presentation during a meeting and wants to make sure that her audience is engaged. Read the bullet points word for word to make sure her audience understands the information. and effective margins. Dylan is designing his document to enhance readability and comprehension. ANS: A REF: p. ANS: C REF: p. ANS: C REF: p. ANS: C REF: p. d. 1. ANS: C REF: p. 20 5. 56 8. 62 23. Guffey. 81-83 25. ANS: D REF: p. b. 35 18. 42 19. ANS: B REF: p. 78 12. ANS: C REF: p. ANS: D REF: p. ANS: B REF: p. ANS: C REF: p. 75 9. 8th ed. Make the room as dark as she can to make her slides more visible. ANS: D REF: p. 76 11. 76-77 24. 85-86 13. ANS: A REF: p. ANS: D REF: p. ANS: A REF: p.____ 24. ANS: B REF: p. b. 34 6. short paragraphs. c. Answer Section ANS: Answer REF: Page reference. What is the best advice you can give Dylan? a. ANS: A REF: p. ANS: D REF: p. ANS: B REF: p. 55 20. 55 7. justify the left and right margins so they are both even. 62 22. bulleted or numbered lists. Keep a careful eye on the computer monitor or screen to make sure she doesn't miss anything. d. ANS: C REF: p. To improve readability. 350-351 15. 12 4. 75 10. create white space by using headings. Use a laser pointer to highlight slide items to discuss. 59-60 21. ANS: A REF: p.