`POOJA KHANNA Address: 751 Laxmi Bai Nagar, INA, New Delhi-23 Email:
[email protected] Mobile: +919711325242 HUMAN RESOURCES & TRAINING PROFESSIONAL Ambitious and highly qualified human resources leader with enriched experience of 13.5 years in committed to fostering professional environment. I am highly skilled in developing and managing human resources, training and development to contribute to organizational growth. Recognized for comprehensive employee relations experience, and the ability to mediate grievances to successful resolution. I am proficient at grasping new concepts quickly and utilising the same in a productive manner. Seeking to develop a career where my talent and knowledge will significantly contribute to the organization's growth. Core Competencies Core Competencies Human Resource management Human Resource management Generalist & Payroll training Generalist & Payroll training Performance & Potential appraisal Performance & Potential appraisal Soft Skill & PD Training Soft Skill & PD Training Industrial Relations & Labour Laws Industrial Relations & Labour Laws UGC NET Qualified (HR)-June UGC NET Qualified (HR)-June 2013 2013 Training & Development Training & Development IELTS (International English IELTS (International English Language Testing System) Language Testing System) WORK EXPERIENCE Professional Assignment Current Assignments Teacher/Faculty (Part time –Weekends) Global Institute of management and Research (October 2010-till date) Student’s type: MBA, BBA, UGCNET (HR), CS, Diploma’s Theoretical Subjects: Industrial Relations, Human Resources Management, Organizational Behaviour, Organizational Development, Management, Business Law, Principles and practices of management, Labour Laws Practical Exposure: Human Resources Generalist (Payroll & Compensation & Benefits, Recruitment & Selection, soft skills, personality development. Communication Course: Voice & Accent, Intonation, Modulation of voice “Manu Electrical Pvt. Ltd.” Mayur Vihar, Noida, India (20 th Oct 2010-31st Aug 2013) Human Resources Executive “Kovenco Solutions Limited” Leeds, United Kingdom (19 th Sep 2004-9th April 2010) Manager-Human Resources & Training and Development Roles & Responsibilities HR -Recruitment & Selection -Performance management system -Employees Relations - Leave & Attendance Management - MIS reports -HR Strategies & Policies -Exit Interviews & Joining formalities -Labor Laws (Provident fund, ESI, Gratuity, Bonus) -Grievance handling and disciplinary actions -Response Management -handling Tax deducted at source & Income tax enquiries -HR Dashboard -Competency mapping, Kaizen, Industry Mapping Training & development - Induction & Orientation - Refresher and Retraining - Process training & Evaluation -Succession Planning -development of employee communications & events -design and implementation of internal coaching programs -INHOUSE TRAINING Human Resources. New Delhi. Economics Training & Devlpmt. India 27th Sep-30th Nov 2012 July 2007-Feb 2009 Sep. Noida.com in providing Cultural and HR training.com.6% S. Nottingham. Oxford Cambridge Resolution examinatio n Human Ist Division 62. OD. United Kingdom Accredited by University of Nottinghamsh ire.` Previous Work Experience - - Conducted workshops as a freelancer for companies such as Shergroup.Oct 2000 Main Subjects English. UK. Hindi. United Kingdom New Delhi. European Computer driving license. New Delhi. Ltd.M. Hindi.37 % Indian Society for Training & Development. India from June 2001 to March 2002 Event Organizer (Free lanceTrainer. Kovenco Solutions Pvt. Exlservices.6% S. OB.M. Networking client) Manasamitra. India Academic Certificate Academic Certificate Examination Year Xth 1996 1998 XIIth B. India CBSE Board Senior Secondary IInd Division 51. Punjabi Bagh. India from Oct 2002-March 2004.Arya Public School.Arya Public School. Delhi School of Communication Delhi School of Communication Leeds. Noida New Delhi. Advertising . United Kingdom Equvivalent to Graduate Diploma program for 1 year In India I St 73% Amity Distance School Amity Degree as per . India Name of the Course HR Generalist & Payroll Technical Training EDI Level 2 & 3 in customer services Dates Marketing and communication Public Relations & Event Management May-July 2000 ACADEMIC CREDENTIALS Marks School/college/Institu tion Attended 65. Punjabi Bagh. Senior CSR at Heroites. Manpower Planning National Certificate for further education. Qutab Institutional Area Accredited by Central Government of India Graduate diploma as per Central Govt of India A grade - The People’s college. West Yorkshire. Gurgaon. Worked as Customer care Representative with EXL Services. from August 2006-April 2010.A. Academic and Professional Credentials and certificates Professional/ Academic Professional Certificate Name of the Organization Appin Technology Labs Address Professional Certificate The Pertemps. (P) 2001 Training & Dec Development 2011Dec 2014 International Call center supervisory & Management skills program March 2004March 2005 MBA (HR/IR) June Sector 2. Maths.58 % Janki Devi Mahavidhalya Delhi University Degree as per UGC Norms Still pursuing 74. Science & Social Science Division /Grade Ist Division Board/Univers Degree/Dipoma ity Grad/ post grad CBSE Board Secondary education Commerce with mathemati cs English. Leeds. Number 3 June 2014 Volume 2. DA. Writing: 6. Punjabi. Manual calculations of Basic. Income Tax HR Recruitment Recruitment Concepts & Manpower Planning Understanding resumes. PF Act 1952.com A human Resource Newsletter June 2014 ISBN: 978-93845622-00-7. Issue 6 Apeejay School of Management.3%) 69. India PROFESSIONAL SKILLS SET - ECDL(European Computer Driving License) Touch Typing Languages IELTS (International English Language Testing System) : : : Microsoft Office (Excel. Minimum Wages Act 1948. Bonus Act 1965. Solapur (MS). Medical. Word. Workmen Compensation Act 1923.14 University Grant % Commission University UGC Norms Government of India Certificate as per UGC Norms PUBLICATIONS Paper Title/ Article a) Recruitment and Selection-A need of the hour for organizational Success b) Linking performance appraisals to Rewards-A myth or pragmatism? c) Training & Development: An Integrated & Strategic Evaluation Approach to Business Success d) Compensation & Benefits. salaries. their relevancy & fitment Understanding JD’s/positions. HRA. Online Challan filation (All Labour laws and Industrial Relations) Payroll processing (fixed and variable components) Salary break up.Resources/ Division 2012 Industrial relations June Human Ist 2013 Resources/ Division Industrial Relations (CGPA of Learning) 7. Issued certificate Issue no. Issue2 Department of Publication. Payment of Wages act 1936.5. Profession tax. PowerPoint) 45wpm English. Reading: 6.` UGC Net 2010. CTC. New Delhi. Outlook. Factories Act 1948. Equal Remuneration Act 1972.A game of 21st Century to attain Business Success! Institute/Organization e) Empowerment-A tool to enhance Employee Retention The International Research Association of Computer Science & Technology Journal Year Volume June 2014 Volume 4. 71 SKN Sinhgad Business School. French : Listening: 7. industries . Business and Social Sciences International Journal of Business & Management June 2014 Volume 2. Hindi. Tax planning. International Journal of Business and Management International Journal of Research in Management & Technology Indian Journal of Research in Management.5 and Speaking: 8 (Overall Band Score-7) Special training attended in HR HR Generalist Profile & Payroll ESI Act 1948. salary slips. Published at 4th International Conference on Management Practices & Research held on 25th July 2014. Tax Exemptions. designations. Dwarka. India (4th International Conference on Management Practices & Research) a) International Journal of Management & Research b) Apeejay Business Review July 2014 Atyaasaa. Gratuity Act 1976. Maternity Act 1961. Conveyance. Construction & Engineering Trainings Conducted - Hard skills Training Insurance Presentation Skills Sales & Customer services Collections training Quality training Negotiation Skills Interview Skills Telephone handling & Navigation of Screens Performance Management System Pooja Khanna D/O Shri Arun Kumar Khanna Status: Single Nationality: Indian Passport No: G8957969 References: On request Soft Skills training Leadership Communication Team Building & People Friendliness Coaching & Mentoring Decision Making Body Language Time Management Work Ethics Business Etiquette Email Etiquette Disaster Management(Anger. Exit Interviews.` Recruitment & Selection (Manpower requisition form. FMCG. Attrition Issues. MIS Analysis. IT. Performance management system. IT. Effective retention policies Performance Appraisals. Employee Relations Training and development ER Management. Manpower Planning. strengths. power. Balance Score Card Researching on company’s profile. Inquisitiveness to learn new things quickly Adherence to the deadlines Business Etiquettes and Management Understanding . stress. complex & general searches on job portal Headhunting Understanding of industries such as Engineering. ISO. key factors. SCM. Handling difficult people) Work Prioritization Training on office Decorum Strengths Weakness Effective Communication/Presentation Skills High Expectations with Self Performance Team spirit and leadership skills Problem solving attitude and inclination towards best solutions. Job portals. Kaizen. Making expert. HR. BPO. Induction) Attendance & Leave Management. Finance. assertiveness. Labour law. Telecom Basis of Functional areas such as Sales. internal references. competitors in JD’s. BFSI. SWOT.