Pages from MM Spitfire 65-90 Rev. 1.1.pdf

Spitfire – Maintenance Manual9. TROUBLESHOOTING 9.1. INTRODUCTION This chapter explains the procedures for troubleshooting this product. When the product indicates a failure and an error message is also displayed on the control panel, refer to "Troubleshooting procedures when a message has been displayed" and implement treatment. When the product indicates failure but an error message has not been displayed, refer to "Troubleshooting procedures when an error message has not been displayed" and implement treatment. 9.2. TROUBLESHOOTING PROCEDURES WHEN A MESSAGE HAS BEEN DISPLAYED This chapter explains the messages displayed when the product is operating normally and when an error occurs. There are the following types of messages. Priority level 1 2 3 4 5 6 Message Type Operating condition display Heating system error Message type errors Data error Command errors Errors requiring restart Description Displayed when the product is operating normally Displayed when heating element errors occurs during operation. Message type errors are displayed when trouble occurs during operation. Displayed when data communication trouble occurs between the computer and this product. Displayed when trouble occurs during analysis of the command data that is sent to this product from the computer. Displayed when trouble that is critical to the operation of this product occurs. Refer to → Operating condition display → Heating system error → Message type errors → Data error → Command errors → Errors requiring restart 263 AP-74096, Rev. 1.1, 10/03/06 Spitfire – Maintenance Manual 9.2.1. Operating condition display This chapter explains the messages displayed, the items to be confirmed and the remedy. No. 1 Message Cover Open Phenomenon The front cover is open. Check point (1) Check if the cover R/L sensor assembly comes on and off properly when the front cover is opened and closed. (2) Make sure that cables for the cover sensor assembly are securely connected. Action • Adjust the operating position of the cover sensor R/L assembly. Refer to → Cover sensor adjustment (3) The Mainboard assembly may have a problem. • Securely connect the cables for the cover sensor assembly to connectors J155 and J156 on the mainboard assembly. • Securely connect the cover L sensor to the cover L cable. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Cover sensor adjustment → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the transmission photosensor. 2 Set Paper The lever is up (1) Check the operation of the transmission photosensor for the lever up/down via “Test:Sensor” of the selfdiagnostic function. (2) Make sure the transmission photosensor at the lever motor has been securely installed. (3) Check the sensor element of the transmission photosensor at the lever motor for contamination. • Replace the transmission photosensor at the lever. • If the transmission photosensor is detached, fix it securely. • Clean the sensor element using cotton swabs. → Replacing the transmission photosensor. → Replacing the transmission photosensor. 264 AP-74096, Rev. 1.1, 10/03/06 Spitfire – Maintenance Manual (4) Make sure the transmission photosensor cables at the lever motor have been securely installed. • Securely connect the transmission photosensor cables to Mainboard assembly connectors J123 and J124. • Replace the foot switch → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Refer to the User’s Guide (5) Check the operation of the foot lever via “Test:Sensor” of the self-diagnostic function. (6) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. 3 Paper End The paper is not setup (1) Check he operation of the “Test:Sensor” via the self-diagnostic function. (2) Make sure P_REAR sensor assembly cables underneath the paper guide R are securely connected. (3) The P_REAR sensor assembly may be damaged. (4) The Mainboard assembly may have a problem. • If OFF is displayed when he paper is setup, replace he P_REAR sensor assembly. • Securely connect the cables to Mainboard assembly connectors J128 and J129. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. • Replace the P_REAR sensor assembly. • Replace the Mainboard assembly. 265 AP-74096, Rev. 1.1, 10/03/06 Spitfire – Maintenance Manual 9.2.2. Message type errors The following explains the messages, items to be confirmed and remedies to take when message type errors occur while the product is operating. Message type errors are displayed when trouble occurs during operation. When message type errors occur, this product displays the following error messages on the operation panel and stops the operation. When the causes of errors are removed, message type errors are restored and the printing operation will be restarted. No. 1 Message Undefined paper Phenomenon The printer failed to detect the media. Check point (1) Check the operation of the P_EDGE sensor via “Test:Sensor” of the selfdiagnostic function. Action • If the sensor responds to the presence of the paper, adjust the sensor volume. • If the sensor does not respond to the presence of the paper, replace the P_EDGE sensor assembly • Securely connect it to CR board assembly connector J234. Refer to → Media sensor sensitivity adjustment → Replacing the P_EDGE sensor assembly. (2) Make sure the P_EDGE sensor assembly connector at the cursor is securely connected. (3) Make sure the R_REAR sensor assembly cables underneath paper guide R are securely connected. (4) Check the CR tape power cables for skewed insertion. • Securely connect the cables to Mainboard assembly connectors J128 and J129. • Redo the connections of the following connectors : • CR board : J201 – J216 • Mainboard : J137 – J152 • Replace the CR tape power cables. (5) The CR tape power cables may be damaged. (6) The CR board assembly may be damaged. • Replace the CR board assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. → Replacing the CR board assembly. 266 AP-74096, Rev. 1.1, 10/03/06 Spitfire – Maintenance Manual (7) The Mainboard assembly may be damaged. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. - 2 Paper Slant The paper is fed askew. (1) Reset the paper and check if the condition recurs. (1) Check the cutter grooves for accumulated paper dust and slip. (2) has the cutter cap securely been installed? (3) Check the cutter’s up and down sliding operation. (4) Check if the cutter drops to the bottom end under its own weight when the cutter has been installed without the cutter spring. 3 Paper Cut Error Even though cutting operation was performed, the paper was not completely cut and removed. • If this is caused by incorrect paper setup, explain the correct paper setup procedure. • Remove the accumulated paper dust along the direction of the grooves. • Reset the cutter cap securely • If it does not rise : Go to step (4) • If it rises : Go to step (5) •If it drops : The cutter spring may have a problem. Replace the cutter spring while referring to the unfolded view. • If it does not drop : The cutter may have a problem. Replace the cutter. If the cutter does not drop after replaced, replace the cutter holder. → Please refer to the User’s Guide. → Please refer to the User’s Guide. → Replacing the cutter holder, cutter spring, cutter cap, solenoid assembly and solenoid spring. 267 AP-74096, Rev. 1.1, 10/03/06 → Replacing the cutter holder. → Replacing the steel bearer. NG : Adjust the position of the cutter holder. HEAD_DRV board assembly and cooling fan assembly. HDD_Extension board assembly.. → Replacing the Mainboard assembly. 4 End of Roll Displayed when the end of the roll paper is detected during the use of roll paper. • The connectors may have poor contacts. 10/03/06 . OK : The cutter’s service life is reached or it is damaged. (6) Open CR cable. 1. etc. faulty solenoid assembly. Rev. HDD_Extension board assembly. tube guide. → Please refer to the User’s Guide → Cutter adjustment → Replacing the CR board assembly. may be the cause. Check the connections of the following connectors : CR board : J235 CR board : J201 – J216 Mainboard : J137 – J152 •Replace the CR tape power cables. cutter spring. a) The solenoid moves up and down : Check the cutter’s down position relative to the cutter groove. Replace the cutter.1. faulty board assembly. b) It does not move up and down. solenoid assembly and solenoid spring → Replacing the CR board assembly → Replacing the Mainboard assembly. CR tape power cable and ink tube. If the message is displayed : go to step (2) 268 AP-74096.Spitfire – Maintenance Manual (5) Check the up and down operation of the solenoid via “Life/Cutter” of the self-diagnostic function. This is released when the lever has (1) Check if the message is still displayed after turning the power off and then back on again. • Replace the solenoid assembly • Replace the CR board assembly • Replace the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. cutter cap. Rev. • Junction board : J401 – J418 • Mainboard : J133 – J134 • If the type of the installed cartridge does not match the displayed type. • Replace the Mainboard assembly. 10/03/06 . (At this time. → Replacing the Mainboard assembly. → Replacing the Mainboard assembly. 5 [ ] Near End The remaining amount of ink is low. the sensor for detecting the presence of cartridges is set to Yes. (2) Check the P_REAR sensor assembly for the contact condition. •Redo the connections of Mainboard assembly connectors J128 and J129. (1) Check the ink end via “Test: Sensor” of the selfdiagnostic function.Spitfire – Maintenance Manual been set to the up position. → Replacing the Junction board assembly. HDD_Extension board assembly.) • Operate the lever at the end detecting element of the ink sensor assembly to check if the ink end indication changes.1. (This is limited to when smart chips are set. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. • Redo the connections of the following connectors. → Sensor menu → Replacing the I/H (ink holder) assembly (3) The Mainboard may be damaged. 1. If the paper is not initialized. HDD_Extension board assembly. 7 Not Original Ink (1) Check the ink end ID via “Test: Sensor” of the selfdiagnostic function. Printing is still possible. → Sensor menu 269 AP-74096. There is no more ink left. 6 [ ] Ink End (2) Check the ink sensor connector for the contact conditions. the sensor may be damaged. replace the ink sensor assembly. the ink ID sensor may be damaged. HEAD_DRV board assembly and cooling fan assembly. HEAD_DRV board assembly and cooling fan assembly. • Replace the P_REAR sensor assembly. Printing in progress is interrupted immediately.) If there is no response. - • Replace the ink tube. HEAD_DRV board assembly and cooling fan assembly. 270 AP-74096. (1) Check if the message is still displayed after turning the power off and then back on again. the Mainboard may be damaged. → Replacing the steel bearer. - • Dispose of the waste ink in the waste bottle. • When a message is displayed : Go to step (2) → Replacing the Mainboard assembly. → Replacing the Mainboard assembly. • When a message is displayed : Go to step (2) → Replacing the Mainboard assembly. 8 Warning Waste INK Tank The waste tank will soon be full.Spitfire – Maintenance Manual (2) Check the ink ID sensor connector for the contact conditions. Rev. → Replacing the JUNCTION board assembly.1. • Replace the Mainboard assembly. the Mainboard may be damaged. • Redo the connections of the following connectors : • Junction board : J401 – J418 • Mainboard : J133 – J134 • Replace the Mainboard assembly. (3) The Mainboard may be damaged. - 9 Warning Waste INK Tank The service life of the ink tube will soon be reached. (1) Check if the message is still displayed after turning the power off and then back on again. (3) If initialization does take effect when the waste ink is disposed of and waste ink history is initialized. HEAD_DRV board assembly and cooling fan assembly. 10/03/06 . HDD_Extension board assembly. (2) The amount of waste ink inside the tank reached the specified level. CR tape power cable and ink tube. • Initializing CR motor history. tube guide. (2) The number of times the ink tube was used reached the maximum allowable times. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. HDD_Extension board assembly. • Replace the Mainboard assembly. (3) If initialization does take effect when the CR motor history is initialized after the ink tube is replaced. 1. → Counter initialization menu. - 271 AP-74096. (4) The Mainboard assembly may be damaged. → Replacing the print head assembly and head tape power cable. • Replace the Mainboard assembly. • Replace the Mainboard assembly. 1. (1) Check the connections of connectors. (2) The Mainboard assembly may be damaged. (2) The HDD_MOTHER board assembly may be damaged. • Replace the waste box sensor assembly. → Replacing the Mainboard assembly. 12 Network initialize error There is a problem in the network board. HDD_Extension board assembly. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. • Initializing CR motor history. → Replacing the Mainboard assembly. 10/03/06 . (3) If initialization does not take effect when the head unit is initialized. • Redo the connections of the following connectors. • Replace the PCI_LINUX board assembly. HEAD_DRV board assembly and cooling fan assembly. • Mainboard : J102 • power source board (small) assembly : CN51 – CN52 • Replace the ink tube. Rev. → Replacing the power source board assembly. HDD_Extension board assembly. • Install the waste bottle correctly. No The waste tank is not installed. (2) Check the operation of the waste box sensor assembly via “Sensor/Waste Bin” of the selfdiagnostic function. (1) Check if the message is still displayed after turning the power off and then back on again. • Replace the Mainboard assembly. • Replace the hard disks. (1) The PCI_LINUX board assembly may be damaged. (3) Hard disk may be damaged.Spitfire – Maintenance Manual 10 (Warning Head Life) The service life of the print head will soon be reached. • When a message is displayed : refer to step (2) • Replace the print head assembly. (1) Check if the waste bottle has been installed. HEAD_DRV board assembly and cooling fan assembly → Replacing the Mainboard assembly. the Mainboard assembly may be damaged. (2) The number of times the print head was used reached the maximum allowable times. • Initialize the head unit.1. 11 Hard disk status connect error There is a problem in the hard disk connections. 13 Waste ink tank sts. 1. HDD_Extension board assembly. (4) The Mainboard assembly may be damaged. HEAD_DRV board assembly and cooling fan assembly. • Mainboard : J120 • Replace the Mainboard assembly. HDD_Extension board assembly. 272 AP-74096. → Replacing the Mainboard assembly. 10/03/06 . Rev.1. HEAD_DRV board assembly and cooling fan assembly.Spitfire – Maintenance Manual (3) Check the connections of the connectors. • Redo the connections of the following connectors. Notes : ¾ The number between brackets [ ] on the error display indicates the cartridge number. → Replacing the Mainboard assembly. •Check if the waste box sensor connectors are connected to the rear side cap R. Check if the right sensor is connected properly.1. Check if the sensors are connected properly. err. Heating system errors are displayed when communication trouble occurs between the heater strips and this product. Check if the sensors are connected properly. Heating system error The following explains the messages. Check if the left sensor is connected properly. Solve the problem to delete the error message and restart the printer. the following error messages are displayed and the printer stops. Right D1 Error sensors D2 Error sensor D2 Conn. 273 AP-74096. Check the connector of the fixer 1 (B1). A Connection err. err. Check if the sensors are connected properly. Check if the sensors are connected properly. Check if the sensors are connected onto the right connector. D2 Error sensor B1 Error sensor C Connection err. C Error sensor B2 Connection err. No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Message AC not present Error sensors A Error sensor A Conn. Temperature difference higher then 15°C between the sensors of the A heaters. Check the sensor of the fixer (C). 1. Rev. err. Notes : ¾ ¾ Check if the connectors are properly connected to the power board. err. Check the sensor of the fixer 1 (B1). temperature is not reached. B1 Connection err. err.2. Check if the left sensor is connected properly. Temperature difference higher then 15°C between the sensors of the B heaters. 10/03/06 . Left D1 Conn. err. Temperature difference higher than 15°C between the sensors of the D heaters. Check the connector of the front heater (D2). Important : Before checking the connectors. Check if the right sensor is connected properly. Check the heater strips. Check the heater strips. Temperature comes higher then the limit. items to be confirmed and remedies to take when errors handling heating system occur while the product is operating. Right A Error sensors D1 Error sensor D1 Conn. Check if the right sensor is connected properly. Check the connector of the front heater (D1). D1 Connection err. Right D2 Couldn't reach temp Err: Temp > 85°C! Connection err.3.Spitfire – Maintenance Manual 9. Left A Conn. Check if the sensors are connected properly. Check if the left sensor is connected properly. Sensors A Sensor A Sensor A Sensor A Sensors D1 Sensor D1 Sensor D1 Sensor D1 Sensors D2 Sensor D2 Sensor D2 Sensor D2 Heater strip Heater strip Rear Heater (A) Dryer (D1) Dryer (D2) Fixer (B1) Post fixer (C) Fixer (B1) Post fixer (C) Fixer (B2) Fixer (B2) Heaters D Heaters A Heaters B Action Check AC connector Check if the sensors are connected properly. Check the connector of the post fixer (c). Check the sensor of the fixer 2 (B2) Check the connector of the fixer 2 (B2). B2 Error D group Error A group Error B group Check point AC connector. Left D2 Conn. After 10 minutes. Check the connector of the rear heater. please power off the unit and remove the power cable. If heating system error occurs. (2) Mainboard assembly may be defective? Action • Try a different drive for the application. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. 1. Rev. Solve the problem to delete the error message and restart the printer. Notes : ¾ The command codes for errors may be indicated between brackets [ ]. items to be confirmed and remedies to take when data errors occur while the product is operating. 10/03/06 . If data error display occurs.Spitfire – Maintenance Manual 9. No.4. 1 2 3 4 5 6 7 8 9 10 Message I 15-1 error command [ ] I 15-2 error command [ ] I 15-3 error command [ ] I 15-4 error command [ ] I 15-5 error command [ ] I 15-6 error command [ ] I 15-7 error command [ ] I 15-8 error command [ ] I 15-9 error command [ ] I 15-10 error command [ ] Phenomenon Online frame error Overrun error Online parity error Sum check error ESC parameter Undefined ESC Incorrect letters ESC Numeral character ESC Parameter error ESC Buffer overflow Check point (1) Check the printing data for contents that may be judges as an error.2. the following error messages are displayed and the printer stops. 274 AP-74096. • Replace Mainboard assembly Refer to → Replacing the Mainboard assembly. Data error The following explains the messages. Data errors are displayed when data communication trouble occurs between the computer and this product.1. (2) The Mainboard assembly may have a problem. 1. Solve the problem to delete the error message and restart the printer. items to be confirmed and remedies to take when command errors occur while the product is operating. Command errors are displayed when trouble occurs during analysis of the command data that is sent to this product from the computer. 10/03/06 . Action • Try a different drive for the application • Replace Mainboard assembly Refer to → Replacing the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. Buffer overflow: Polygon buffer or downloadable character buffer overflows. Numeric error : Number of parameters following command is incorrect. Command errors The following explains the messages. Rev. 1 Message MH01 error command [ ] Phenomenon Undefined ESC: A command that has not been defined in command modes was analyzed. Parameter error : Number of parameters following command is incorrect.2. 2 MH02 error command [ ] 3 MHO3 error command [ ] 4 MH04 error command [ ] MH05 error command [ ] 5 275 AP-74096. Check point (1) Check the printing data for contents that may be judged as an error.1. HDD_Extension board assembly. the following error messages are displayed and the printer stops. If a command error occurs. No. Notes : ¾ ¾ The command codes for errors may be indicated between brackets [ ]. refer to the computer's operation manual.5.Spitfire – Maintenance Manual 9. Undefined letter set: Letter sets that should not exist (do exist). For the settings on a computer. HDD_Extension board assembly. then reinstall the memory. Errors requiring restart The following explains the messages. If an error requiring a restart has occurred. (1) CPU system critical errors No. errors may result. ¾ An error on control program of the printer has occurred. 1 Message E 001 error DRAM Phenomenon Standard DRAM error : Abnormal condition in standard memory mounted on Mainboard assembly Option DRAM error : Abnormal condition in optional memory mounted on Mainboard assembly Check point (1) Mainboard assembly may be defective.Spitfire – Maintenance Manual 9. 1. The product stops operation after the following actions take place. DRAM (1) If foreign material is present in the slot (J103) of the extended memory. • Replace memory. HDD_Extension board assembly. 3. 2. All lamps on the operation panel flash and the buzzer sounds intermittently. HEAD_DRV board assembly and cooling fan assembly. solve the problems to restart the printer and delete the error. ¾ Foreign material disturbing the printer operation has been loaded in the printer. (3) Mainboard assembly may be defective. Error messages are displayed on the operation panel.1.6. Action • Replace Mainboard assembly Refer to → Replacing the Mainboard assembly. ¾ When errors requiring restart occur. Rev. (2) Install known good optional memory (the capacity must be equal to the one in the user’s unit) then check the equipped memory capacity via “Test:Ram Capacity” of the self-diagnostic function.2. Errors requiring restart are displayed when trouble critical to the operation of this product occurs. 10/03/06 . • Replace Mainboard assembly 276 AP-74096. ¾ An electrical circuit (such as board. items to be confirmed and remedies to take when errors requiring restart occur while the product is operating. motor or sensor) failure has occurred. • Remove dust using a tool such as air duster. 1. → Replacing the Mainboard assembly. The power supply to the operation has been automatically shut-off. HEAD_DRV board assembly and cooling fan assembly. 2 E 002 error Opt. 1.Spitfire – Maintenance Manual 3 E 016 error CPU Err [00] E 016 error CPU Err [02] Interruption exception error: Trouble occurred in the interrupt process Command boundary exception errors: Trouble occurred in the command boundary. Rev. (1) Check the AC power source and the printer peripheral devices(2) Check if the error recurs. Calculation overflow exception errors: overflows occurred. HEAD_DRV board assembly and cooling fan assembly. check by powering-up the product several times. Break point exception error: trouble occurred in the break points. 1. Disable coprocessor exception errors: trouble occurred in the coprocessor. • Replace Mainboard assembly → Replacing the Mainboard assembly. 10/03/06 . Address exception error (store) : Address errors occurred while saving. Reservation command exception errors: trouble occurred in the reservation commands. Data boundary exception errors : Trouble occurred in the data boundary. Address exception error (load or command fetch): Address error occurred while loading or fetching commands. HDD_Extension board assembly. (3) The Mainboard assembly may have a problem. Address exception error (command fetch): Address errors occurred while loading or storing commands Bus exception errors (Loading and storing): buss errors occurred while loading and storing commands System call exception errors: System call trouble occurred. If not. 4 5 E 016 error CPU Err [03] E 016 error CPU Err [04] 6 7 E 016 error CPU Err [05] 8 E 016 error CPU Err [06] 9 E 016 error CPU Err [07] 10 E 016 error CPU Err [08] E 016 error CPU Err [09] E 016 error CPU Err [10] 11 12 13 E 016 error CPU Err [03] 14 E 016 error CPU Err [12] 277 AP-74096. Trouble occurred on paper travel (x-axis) during operation. Rev. Action Refer to → History menu 2 E067 error Paper feed encoder (2) Set endurance running cycles to 50 or more from “Life: PF motor “ of selfdiagnosis function and check if X-axis motor error is issued. HDD_Extension board assembly. 1 Message E065 error PF motor Phenomenon Trouble occurred in the PF motor (Xaxis) during operation. 17 18 19 (2) Mechanical system critical errors No. 3 E069 error Paper feed timeout Timeout occurred on paper travel (X-axis) during operation.1. → Encoder Menu 278 AP-74096. 10/03/06 .Spitfire – Maintenance Manual 15 16 E 016 error CPU Err [13] E 016 error CPU Err [15] E 016 error CPU Err [22] E 016 error CPU Err [32] E 016 error CPU Err [33] Trap exception errors : trap occurred Floating point exception error : trouble occurred in the floating points Watch exception error : trouble occurred in the watch. • Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly. 1. HEAD_DRV board assembly and cooling fan assembly. Displayed when the motor commended value and feedback from the encoder are significantly different. (3) Check “Encoder:PF” under “Test: Encoder” of self-diagnosis function. refer to the computer's operation manual. Check point (1) Check error history from “Test: history” of selfdiagnosis function. Abort error : Aborts occurred Notes : ¾ For the settings on a computer. Displayed when there is no feedback from the encoder. Watch dog timeout exception error : watch dog time out occurred. Displayed when the pressure roller has not reached the commanded position. → Lubrication / Bonding (4) Check the Tfence for contamination. Displayed when the motor commanded value and feedback from the encoder are significantly different. • If contaminated with ink. Time out occurred in the head travel (Yaxis) during operation. move the carriage side to side to check for jamming. 1. HDD_Extension board assembly. • Check he connections of the following connectors. (1) Check the trouble history via “Test: Record” of the selfdiagnostic function - → Replacing PF Motor Assembly → Replacing the Mainboard assembly. (4) PF motor assembly may be damaged. → Replacing the T fence 279 AP-74096. • If contamination is severe. • Clean and lubricate the rollers of the CR rail. replace → Replacing the Mainboard assembly. flows and bends. Trouble occurred in the head travel (Yaxis) during operation. 10/03/06 .Spitfire – Maintenance Manual 4 E071 error PF over current An overload occurred in the PF motor (X-axis) during operation. wipe off with a dry cloth. → History Menu (2) With the power supply off. (5) Mainboard assembly may be damaged.1. HEAD_DRV board assembly and cooling fan assembly. • Replace PF motor assembly • Replace Mainboard assembly 5 E 066 Error CR Motor 6 E 068 Error CR Encoder 7 E 070 Error CR Timeout Err Trouble occurred in the CF motor (Yaxis) during operation. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 – J152 CR Board assembly • CR tape power cable connectors : J201 – J216 • CR_ENC assembly connector : J233 • If contaminated with grease and dust. wipe off with a lightly damp cloth and then with a dry cloth. HEAD_DRV board assembly and cooling fan assembly. Rev. Displayed when he carriage has not reached the commanded position. HDD_Extension board assembly. → Refer to Error E072 (3) Check if “CR Motor Error” occurs by setting the durability cycles at 50 over larger via “Life: CR Motor” of the selfdiagnostic function. Displayed when there is no feedback from the encoder. (2) The transmission photosensor for CR home position detection may be → Sensor Menu → Replacing the transmission photosensor. • Check the connections of the transmission photosensor for CR home position detection. HDD_Extension board assembly. 8 E 072 Error CR Over Current An overload occurred in the CR motor (Y-axis) during operation. • Replace the Mainboard assembly. 1. 10/03/06 280 . CR tape power cable and ink tube. tube guide. • Replace the transmission photosensor for the CR home (5) Check the “Encoder’s” via “Test/Encoder” of the self-diagnostic functions. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via “Test/Sensor” of the selfdiagnostic function.Spitfire – Maintenance Manual the T fence. (6) The Mainboard assembly may have a problem. HEAD_DRV board assembly and cooling fan assembly. → Replacing the CR board assembly → Replacing the steel bearer. → Replacing the CR motor assembly. (1) Check the transmission photosensor for CR home position detection via “Test: Sensor” of the selfdiagnostic function.1. AP-74096. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via “Test: sensor” of the selfdiagnostic function. → Replacing the Mainboard assembly. Rev. 9 E 073 Error CR Origin CR_HP cannot be detected. •Redo the connections of the following connectors. (2) Make sure that the connections of the CR tape power cables are good. 10 E 074 Error Cover Trouble occurred in the cover sensor. • Replace the CR board assembly • Reset the head error • Replace the (5) The Mainboard → Replacing the print head assembly and head tape power cable. HEAD_DRV board assembly and cooling fan assembly. • CR board : J217 – J232 • Reset the head error •Redo the connections of the following connectors. • Mainboard : J155 – J156 • Replace the cover sensor assembly. → Counter initialization menu → Replacing the CR board assembly → Counter initialization menu (4) The CR board assembly may be damaged. (3) The print head may be damaged. (2) The cover sensor assembly may be damaged.1. (3) The Mainboard assembly may have a problem. (1) Check the cover sensor via “Test/Sensor” of the self-diagnostic function. HEAD_DRV board assembly and cooling fan assembly. • Make sure that the connection of the cover sensor assembly is good. → Sensor Menu 11 E 075 Error Head Over Current Trouble occurred during printer operation due to an overload of the print head. • Replace the Mainboard assembly.Spitfire – Maintenance Manual damaged. (3) The Mainboard assembly may have a problem. position detection. • CR board : J201 – J216 • Reset the head error •Replace the print head assembly → Replace the cover R sensor assembly and the cover L sensor assembly. HDD_Extension board assembly. Rev. 10/03/06 . → Replacing the CR board assembly. HDD_Extension board assembly. → Counter initialization menu → Replacing the CR board assembly → Counter initialization menu → Replacing the 281 AP-74096. → Replacing the Mainboard assembly. • Replace the Mainboard assembly. (1) Make sure that the connections of the head tape power cables are good. 1. → Replacing the Mainboard assembly. (4) The Mainboard assembly may have a problem. • Replace the HEDA_DRV board assembly. → Replacing the Mainboard assembly. • Replace the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. → Replacing the Mainboard assembly. 10/03/06 . HEAD_DRV board assembly and cooling fan assembly. (1) Check the HD_SLIDE sensor via “Sensor/HD_SLIDE” of the self-diagnostic function (2) Make sure that the connections of the HD_SLIDE sensor assembly connectors are good. (1) The HEAD_DRV board assembly may have a problem. HD_SLIDE sensor assembly and slide motor installation board. Rev.1. 13 E 077 Error Head Overheat Trouble occurred in the head driver. HDD_Extension board assembly. HD_SLIDE sensor assembly and slide motor installation board. HDD_Extension board assembly. → Replacing the SLIDE motor assembly. → Replacing the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. → Counter initialization menu → Sensor Menu 12 E 076 Error PG CR origin The HD_SLIDE home position cannot be detected. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. (2) The Mainboard assembly may have a problem • Replace the Mainboard assembly 14 E 078 Error Head Cable Trouble occurred in the head cable or (1) Make sure that the connections of •Redo the connections of → Replacing the SLIDE motor assembly. (3) The SLIDE motor assembly may be damaged. • Mainboard : J127 • Replace the HD_SLIDE sensor assembly. • Make sure that the connections of the HD_SLIDE sensor assembly connectors are good. • Replace the SLIDE motor assembly. → Replacing the 282 AP-74096. HDD_Extension board assembly.Spitfire – Maintenance Manual assembly may have a problem Mainboard assembly • Reset the head error Mainboard assembly. 1. → Replacing the transmission photosensor. HEAD_DRV board assembly and cooling fan assembly. 16 E 080 Error Lever Sensor Trouble occurred in the lever sensor. (2) Make sure that the connections of the CR tape power cables are good. • CR board : J217 – J232 •Redo the connections of the following connectors. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. • Replace the Mainboard assembly. Rev. 15 E 079 Error Lever Over Current An overload occurred in the lever motor during operation. (1) The lever motor may be damaged. (5) The Mainboard assembly may have a problem. CR board assembly → Replacing the CR board assembly (4) The CR board assembly may be damaged. 283 AP-74096. → Counter initialization menu → Replacing the CR board assembly → Replacing the Mainboard assembly. (2) Is the transmission photosensor at the lever motor securely installed? (3) Is the sensor element of the transmission photosensor at the lever motor • Replace the transmission photosensor at the lever.1. fix it securely. • Replace the lever motor. • Replace the CR board assembly. • CR board : J201. (1) Check the operation of the transmission photosensor for the lever up/ down via “Check: sensor “ of the self-diagnostic function. → Replacing the transmission photosensor. • Replace the Mainboard assembly. (2) The Mainboard assembly may have a problem. (3) The print head assembly may be damaged the following connectors.Spitfire – Maintenance Manual head thermister.J216 • Replace the print head assembly. HDD_Extension board assembly. → Replacing the lever motor assembly and the arm motor installation board. • If the transmission photosensor is detached. → Replacing the Mainboard assembly. the head tape power cables are good. • Clean the sensor element using cotton swabs. 10/03/06 . 1. → Replacing the print head assembly and head tape power cable. → Replacing the transmission photosensor. → Replacing the transmission photosensor. 17 E 081 Error Cap Sensor. Rev. Trouble occurred in the cap sensor. • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connectors J123 and J124.1. HEAD_DRV board assembly and cooling fan assembly. AP-74096. HDD_Extension board assembly. → Replacing the Mainboard assembly. (2) Is the transmission photosensor at the cap securely installed? (3) Is the sensor element of the transmission photosensor at the cap contaminated? (4) Is the transmission photosensor cable at the lever motor securely installed? • Replace the transmission photosensor at the cap. 10/03/06 (5) Make sure that the connections of the SLIDE motor assembly for maintenance U/D are good. HDD_Extension board assembly. → Replacing the Mainboard assembly. (1) Check the operation of the transmission photosensor at the cap via “Sensor: Head Lock” of the self-diagnostic function. HEAD_DRV board assembly and cooling fan assembly.Spitfire – Maintenance Manual contaminated? (4) Is the transmission photosensor cable at the lever motor securely installed? (5) The Mainboard assembly may have a problem. → Replacing the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. → Replacing the Mainboard assembly. HDD_Extension board assembly. → Replacing the transmission photosensor. → Replacing the SLIDE motor assembly (wiper arm). → Counter Initialization Menu. 1. 284 . • Replace the Mainboard assembly. • If the transmission photosensor is detached. → Replacing the transmission photosensor. • Replace the SLIDE motor assembly for the maintenance U/D. • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connectors J123 and J124. (6) The Mainboard assembly may be damaged. HDD_Extension board assembly. • Replace the Mainboard assembly. • Clean the sensor element using cotton swabs. fix it securely. HDD_Extension board assembly. 18 E 082 Error Wiper Sensor Trouble occurred in the wiper sensor.1. • Replace the Mainboard assembly. (2) Is the transmission photosensor at the wiper up/down area securely installed? (3) Is the sensor element of the transmission photosensor contaminated? (4) Is the transmission photosensor cable securely connected? • Replace the transmission photosensor at the wiper. → Replacing the Mainboard assembly. fan cables or head cables? (3) Did someone drop some ink. → Replacing the transmission photosensor. 10/03/06 . • Check recent changed cables for proper connection and damage • Remove ink or dirt. → Replacing the transmission photosensor. • Replace the SLIDE motor assembly for the wiper SLIDE. (5) Make sure that the connections of the SLIDE motor assembly for the WIPER slide are good. on the electronics? • Plug in the power cable. • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connector J131. • Replace the power supply 285 AP-74096.Spitfire – Maintenance Manual HEAD_DRV board assembly and cooling fan assembly. screws. • Replace the damaged boards. fix it securely. → Replacing the Mainboard assembly. (6) The Mainboard assembly may be damaged. Rev. HDD_Extension board assembly. (1) Check the up/down operation of he cap (wiper) via “Sensor: Head Lock” of the self-diagnostic function. • Clean the sensor element using cotton swabs... → Replacing the transmission photosensor. 19 E 100 28V P. • If the transmission photosensor is detached. 1.. HEAD_DRV board assembly and cooling fan assembly. → Replacing the SLIDE motor assembly (wiper arm). Supply Error 28V is not present or a short circuit between 28V line and grounding (1) Is J101 well connected? (2) Is there a short circuit in the motor cables. HEAD_DRV board assembly and cooling fan assembly. screws. • Check recent changed cables for proper connection and damage • Remove ink or dirt. (1) Check if all flatcables to the heads are well connected (connected straight) or not damaged (2) The ambient temperature (so also under the PCB cover) is too high • Push the flatcables straight in the connector or replace the damaged flatcables. AP-74096. Supply Error 42V is not present or a short circuit between 42V line and grounding • Plug in the power cable. • Replace the damaged boards. 23 24 25 26 27 28 29 E 104 Fuse 3 Error E 105 Fuse 4 Error E 112 Fuse 5 Error E 113 Fuse 6 Error E 114 Fuse 7 Error E 115 Fuse 8 Error E 116 Head OverHeat 1 • Be sure that the temperature varies within the advised temperature. 10/03/06 30 E 117 Head OverHeat 2 286 . 1.1. Then replace the boards and cables step by step to find in a diagnostic way the cause of the problem. • Replace the power supply • Vervang Fuse. on the electronics? 21 22 E 102 Fuse 1 Error E 103 Fuse 2 Error (1) Fuse op mainbord onder driverboard uitmeten (2) Check if all flatcables to the heads are well connected (connected straight) or not damaged (3) The ambient temperature (so also under the PCB cover) is too high 20 E 101 42V P. • Be sure that the temperature varies within the advised temperature... (1) Is J101 well connected? (2) Is there a short circuit in the stepper motor cables or head cables? (3) Did someone drop some ink. Rev.Spitfire – Maintenance Manual (4) The last step could be to disconnect the slave boards and ry to start up.. 1.Spitfire – Maintenance Manual 31 32 33 34 35 36 E 118 Head OverHeat 3 E 119 Head OverHeat 4 E 120 Head OverHeat 5 E 121 Head OverHeat 6 E 128 Head OverHeat 7 E 129 Head OverHeat 8 287 AP-74096. 1. 10/03/06 . Rev. (5) The Mainboard assembly may have a problem. → Replacing the Mainboard assembly. • Inlet board : CN1CN3 • Replace the panel board assembly. → Replacing the power source board assembly. (4) The panel board assembly may be damaged. inlet board assembly and lever foot SW cable assembly.Spitfire – Maintenance Manual 9. 1 Phenomenon Power is not supplied.1 288 AP-74096. Action • Replace the panel cables. → Replacing the Mainboard assembly. (2) Make sure that the connections of the power supply board and Mainboard assembly are good. (6) The power supply board assembly may have a problem. 1.1. → Removing the panel unit assembly. • Mainboard : J101 • power source board : CN2/CN4 • Redo the connections of the following connectors. Refer to → Removing the panel unit assembly. Rev. • Redo the connections of the following connectors.1. No. Check point (1) Check the panel unit assembly cables for open or shorted conditions. HDD_Extension board assembly.3.3. Problems relating to initial operation This chapter explains the messages displayed. HDD_Extension board assembly. the items to be confirmed and the remedy. TROUBLESHOOTING PROCEDURES WHEN ERRORS ARE NOT DISPLAYED The following explains the messages. items to be confirmed and remedies to take when error messages are not displayed 9. • Replace the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly. → Replacing the inlet assembly. • Replace the power supply board assembly. 10/03/06 . HEAD_DRV board assembly and cooling fan assembly. (3) Make sure that the connections of the inlet board assembly are good. If not installed. → Removing the panel unit assy. HDD_Extension board assembly. → Replacing the Mainboard assembly. • The internal programs cannot be started without the DIMM installed in the product. • Mainboard : J109 • Panel board : J301 → User’s Guide (2) Make sure that the connections of the panel cable connectors at the panel side and the Mainboard assembly side is good. • Redo the connections of the following connectors. 1. • Check the panel cables for skewed insertion. • Replace the DIMM (optional memory) • Replace the panel cables. (1) Check if “Cover Open” is displayed on the LCD when the front cover is closed. HEAD_DRV board assembly and cooling fan assembly. 289 AP-74096. nothing will be displayed on the LCD and all LEDs will flash. (4) The panel cables may be damaged. (3) The DIMM (optional memory) may be damaged. Rev. • Replace the panel board assembly.→ Removing the panel unit assembly. Make sure to install the one in the specifications. • Adjust the cover sensor. HEAD_DRV board assembly and cooling fan assembly. • Replace the Mainboard assembly. (6) The Mainboard assembly may have a problem. • Make sure that they are securely locked. HDD_Extension board assembly. → Replacing the Mainboard assembly. 10/03/06 .1. (5) Check the panel unit assembly LCD for damages. → User’s Guide → Removing the panel unit assembly.Spitfire – Maintenance Manual 2 LCD failure (no display / garbled display) (1) Check if the DIMM (optional memory) is installed. 3 Ink replenishment cannot be performed. → Cover sensor adjustment. 1. Replace the maintenance assembly. • Replace the ink pump assembly. → Replacing the pump assembly.1. (3) Check if “LeverUp” is displayed on the LCD when the pressure arm is at the lower position. → Replacing the maintenance assembly. HEAD_DRV board assembly and cooling fan assembly. (3) The damper may be damaged. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. → Replacing the H ink tube. • Replace the cartridge frame assembly. tube guide. • Replace the ink ID board assembly. (1) The ink pump assembly may have a problem. •Redo the connections of the following connectors. • Check the panel cables for skewed insertion. the ink has not reached the head. tube branch and damper assembly. → Replacing the I/H (ink holder) assembly. 290 AP-74096. → Replacing the transmission photosensor. • Replace the transmission photosensor at the lever. HDD_Extension board assembly. CR tape power cable and ink tube. 10/03/06 . 4 Although ink replenishment has started. (5) The JUNCTION board assembly may be damaged. → Replacing the I. → Replacing the steel bearer. • Replace the JUNCTION board assembly. (4) The ink ID board assembly may be damaged. • Replace the damper. • Make sure that they are securely locked. (2) The maintenance parts may be damaged. → Replacing the Mainboard assembly. (6) The Mainboard assembly may have a problem. (5) The cartridge frame may be damaged. • Replace the Mainboard assembly. • Replace the ink tube.Spitfire – Maintenance Manual (2) Make sure that the connections of the panel cable connectors at the panel unit assembly side and the Mainboard assembly side is good. Rev. • Mainboard : J105 • Panel board : J301 → Replacing the Mainboard assembly.H (ink holder) assembly → Replacing the JUNCTION board assembly. (4) The ink tube may be damaged. 6 Operation does not take place at all after the power is supplied. (4) Check the CR cables for open conditions. → Replacing the Mainboard assembly. → Replacing the steel bearer. CR tape power cable and ink tube. • Replace the CR tape power cables. (3) The print head may be damaged. Rev. (5) The HEAD_DRV board assembly may have a problem. (6) The Mainboard assembly may have a problem • Replace the Mainboard . 7 8 9 (1) Check if “Cover Open” is displayed on the LCD when the front cover is closed. • Replace he cover sensor assembly. Operation does not take place even if the front cover is closed. (1) Make sure that the connections of the head cable connectors at the CR board assembly side and the print head side is good. HEAD_DRV board assembly and cooling fan assembly. • Make sure that they are securely connected. HEAD_DRV board assembly and cooling fan assembly. Check the proper operation of the cover sensory assembly via “TEST: Sensor” of the self-diagnostic function. → Replacing the print head assembly and head tape power cable. •Adjust the cover sensor.Spitfire – Maintenance Manual 5 Ink is not supplied when ink replenishment is complete. then reset. When power is supplied. HDD_Extension board assembly. Initialization does not take place even if the paper is set. • Replace the HEAD_DRV board assembly. • Check the head cables for open conditions. 291 AP-74096. • Redo the connections of the head cables to the connectors. HDD_Extension board assembly. → Replacing the print head assembly and head tape power cable.→ Replace the cover R sensor assembly and the cover L sensor assembly. → Replacing the Mainboard assembly. (2) Check the head cables for the open conditions. • Replace the print head assembly. • Replace the head cables. “Initialize” is displayed. → Replacing the CR board assembly. HDD_Extension board assembly. • Redo the connections of connectors J155 and J156 on the Mainboard assembly. 10/03/06 . tube guide. HEAD_DRV board assembly and cooling fan assembly.1. 1. → Cover sensor adjustment → Replacing the Mainboard assembly. → Replacing the transmission photosensor. 1. • Mainboard : J105 • Panel unit : J301 → Replacing the Mainboard assembly. 11 Key inputs via operation panel are disabled. • Redo the connections of the following connectors.1. (3) Check if “Set Paper” is displayed on the LCD when the pressure arm is at the lower position. • Replace the P_REAR sensor assembly. 10/03/06 . Rev. • Make sure that they are securely locked. HDD_Extension board assembly. → Replacing the Mainboard assembly. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. HEAD_DRV board assembly and cooling fan assembly. • Redo the connections of Mainboard assembly connectors J123 and J124. (4) Check if the detection function of the P_REAR sensor assembly is proper via “Test: Sensor” of the self-diagnostic function. → Replacing the Mainboard assembly. (1) Check the operation panel cover for breakage and contamination. HDD_Extension board assembly. (2) Panel unit Make sure that the connections of the panel cable connectors at the assembly side and the Mainboard assembly side are good. - 292 AP-74096. • Replace the operation panel cover. • Redo the connections of Mainboard assembly connectors J128 and J129. (5) The Mainboard assembly may have a problem.Spitfire – Maintenance Manual 10 Operation does not stop even if the front cover is opened. HEAD_DRV board assembly and cooling fan assembly. • Replace the Mainboard assembly.→ Replacing the P_REAR_R sensor and P_REAR_L sensor assembly → Replacing the Mainboard assembly. • Replace the transmission photosensor at the lever. • Check the panel cables for skewed insertion. - 293 AP-74096. Rev. • Replace the Mainboard assembly. • Mainboard : J105 • Panel board : J301 → Replacing the Mainboard assembly. (1) Refer to “Problems relating to online and functions”. 10/03/06 .Spitfire – Maintenance Manual (2) Make sure that the connections of the panel cable connectors at the panel unit assembly side and the Mainboard assembly side is good. 1.Þ • Replace the panel board assembly. • Check the panel cables for skewed insertion. HDD_Extension board assembly. 12 Printing does not start even if data is received. (4) The Mainboard assembly may have a problem. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. • Check the connections of the following connectors. → Problems relating to online and functions. → Replacing the Mainboard assembly. → Removing the panel unit assembly. (3) The panel unit assembly may be damaged. • Make sure that they are securely locked.1. HEAD_DRV board assembly and cooling fan assembly. (3) Check the rotation of pressure roller with the pressure arm at the raised position. wipe off with a damped soft cloth. → Replacing the CR board assembly → media sensor sensitivity adjustment → Replacing the P_REAR_R sensor and P_REAR_L sensor assembly→ Replacing the P_EDGE sensor assembly. 10/03/06 . 1. HEAD_DRV board assembly and cooling fan assembly. etc. • Mainboard assembly : J128/J129. HDD_Extension board assembly. (2) Check the platen for contamination by paper dust and ink. flaws.1. • If foreign materials such as wastepaper are found on the paper guide F. 1 Phenomenon The paper comes off at paper set initialization or during the printing operation. → User’s Guide • Replace the scrollers. J137J152 • CR board : J201J261 • Adjust the sensitivity of the P_EDGE sensor • Replace the P_REAR sensor assembly and P_EDGE sensor assembly Refer to → Replacing the Mainboard assembly.Spitfire – Maintenance Manual 9. → User’s Guide → Removing media guide F. → Replacing the scroller L assembly. wipe off with a damped soft cloth. 5 After the paper set initialization. • Replace the rollers of the scroller. 3 4 The paper jams up at paper set initialization or during the printing operation. → User’s Guide 2 The paper is fed askew or meanderingly at paper set initialization or during the printing operation. • Securely insert flanges into the paper tube for the roll paper. foreign material. The paper is wrinkled at paper set initialization or during the printing operation.3. 294 AP-74096.2. → User’s Guide → Replacing the scroller R assembly. the paper size is detected incorrectly. Rev. • If the surrounding area of the pressure roller is contaminated by paper dust and waste paper. • Replace the paper guide F. Problems relating to paper feed No. • If the platen is contaminated by ink or paper dust. (5) Is the flange properly installed? (6) Check the rollers of the paper receiver for flaws and wear that may hinder the rotation of the scroller. (7) Check the scrollers for bends. remove them. Check point (1) Check if the P_REAR sensor assembly and P_EDGE sensor assembly are operating correctly via “Test: Sensor” of the self-diagnostic function Action • Check if the connections of the following connectors. (4) Check paper guide F for significant deformation. 1. HEAD_DRV board assembly and cooling fan assembly. → P_REAR sensor position adjustment menu. (3) The program ROM may have failed. → User’s Guide 295 AP-74096. → Test printing menu 2 Give an extra feed after the printing operation has been completed. HEAD_DRV board assembly and cooling fan assembly. (4) The Mainboard assembly may have a problem. 1 Phenomenon Continuous printing cannot be performed. Check point (1) The program ROM may have failed. → Replacing the Mainboard assembly. Rev. 10/03/06 .Spitfire – Maintenance Manual 9.3. HDD_Extension board assembly. • Replace the Mainboard assembly. leave the product for several hours then recheck it. → Top & bottom adjustment menu. • Upgrade the firmware version. Action • Upgrade the firmware version. HEAD_DRV board assembly and cooling fan assembly. HDD_Extension board assembly. Problems relating to the printing operation No. → Firmware installation → Replacing the Mainboard assembly. 1. • When the nozzle check pattern is not printed correctly : go to step 2 • If the condition is not restored by performing the cleaning operation. 3 Dots are missed in printing (1) Perform the printing operation via “Print: Nozzle Check” or “Test: Print” of the selfdiagnostic function. (2) Check adjustments of the top & bottom and rear sensor positions.3. • Replace the P_REAR sensor assembly. • Replace the Mainboard assembly. (1) Check if the detection function of the P_REAR sensor assembly is correct via “Test: Sensor” of the self-diagnostic function. • Make sure that the connections of Mainboard assembly connectors J128 – J129 are good. • Adjust the positions of the top & bottom and rear sensors. Refer to → Firmware installation. (2) Repeat head cleaning several times. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. → Replacing the Mainboard assembly. HDD_Extension board assembly. (2) The Mainboard assembly may have a problem. (6) The damper may be damaged. → Head rank input menu.1. Check the conditions under the guaranteed operation conditions. → Specifications (2) Check if the conditions occur after ink replenishment. • If “Near End” or “Ink End” is not displayed when the remaining amount of ink is insufficient. • Under low humidity conditions in particular. tube branch and damper assembly. → Replacing the I/H (ink holder) assembly. (9) The ink pump assembly may have a problem. Leave the product for several hours then recheck it. • Input the correct QR codes. 1. (1) Check the use conditions of the product. • Replace the ink pump assembly. • Check the installation conditions of the wipers and fix them securely. (8) Check if the remaining amount of ink in the cartridge is sufficient. slightly dampen with cleaning liquid it and wipe the surface of the cleaning wipers. 10/03/06 . • Replace the damaged print head assembly. • Using the provided cleaning cloth for cleaning the wipers. (7) The print head assembly may be damaged. then recheck their condition by performing the cleaning operation. printing is performed poorly. User’s Guide → Replacing the cleaner (4) Check the installation conditions of the cleaning wipers. replace the wiper. • Replace the damaged damper. (5) Check if the QR codes are input correctly.Spitfire – Maintenance Manual 4 Cleaning does not fix problems such as clogging or split nozzle. → Replacing the cleaner. • Printing performance is not stable immediately after ink replenishment. → Replacing the print head assembly and head tape power cable. • If the ink is solid and does not come off by wiping. - (3) Check the cleaning wipers for contamination. → Replacing the pump assembly. 296 AP-74096. → Replacing the H ink tube. Rev. the ink sensor assembly may have a problem. 10/03/06 . • CR board : J201 – J232 • Mainboard : J137 – J152 • Replace the CR tape power cables. 6 Only specific colours are not printed. tube guide. tube branch and damper assembly.1. (4) The print head assembly may be damaged. • Redo the connections of the following connectors. → Replacing the print head assembly and head tape power cable. (9) The HEAD_DRV board may be damaged. air leaks. Rev. → Replacing the CR board assembly. (7) The maintenance assembly may have a problem. HDD_Extension board assembly. • Replace the Mainboard assembly. → Replacing the maintenance assembly. Connectors for the print head. HEAD_DRV board assembly and cooling fan assembly. tube guide. • Replace the damaged cable. flaws. (6) The ink pump assembly may have a problem. • Replace the ink pump assembly. (2) The head and CR cables may be damaged. (11) The Mainboard assembly may have a problem. → Replacing the CR board assembly → Replacing the Mainboard assembly.Spitfire – Maintenance Manual (10) The maintenance assembly may have a problem. • Replace the maintenance assembly. CR tape power cable and ink tube. CR tape power cable and ink tube. (8) The CR board assembly may have a problem. (3) Check ink tubes for bends. → Replacing the steel bearer. • Replace the maintenance assembly. • Replace the print head assembly. 5 Nothing has been printed (1) Check the head and CR cables for skewed insertion. → Replacing the pump assembly. • Replace the damaged ink tubes. 1. → Replacing the print head assembly and head tape power cable. • Replace the CR board assembly. 297 AP-74096. → Replacing the steel bearer. → Replacing the H ink tube. • Replace the HEAD_DRV board. → Replacing the maintenance assembly → Replacing the print head assembly and head tape power cable. → Replacing the print head assembly and head tape power cable. etc. (5) The damper may be damaged. → Replacing the CR board assembly. HDD_Extension board assembly. • Replace the CR tape power cables. CR tape power cable and ink tube. HEAD_DRV board assembly and cooling fan assembly → Replacing the Mainboard assembly. 8 Light and slade printing occurs.Spitfire – Maintenance Manual (10) The Mainboard assembly may have a problem. → Replacing the print head assembly and head tape power cable.1. • Replace the HEAD_DRV assembly board (6) The Mainboard assembly may have a problem. → Replacing the Mainboard assembly. 10/03/06 . • Replace the Mainboard assembly. • Redo the connections of the following connectors. • CR board : J201 – J232 • Mainboard : J137 J152 (2) The head and CR cables may be damaged. • Be sure to use the product under the guaranteed operation conditions. • Replace the print head assembly. → Replacing the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly - 7 Drawn black on a full screen (Or other specified colour) (1) Check the head and CR cables for skewed insertion. (3) The print head assembly may be damaged. (5) The HEAD_DRV assembly board may be damaged. • Replace the CR board assembly. HDD_Extension board assembly. HEAD_DRV board assembly and cooling fan assembly. Connectors for the print head. → Replacing the print head assembly and head tape power cable. (1) Check if the use conditions are within the normal operation conditions. HDD_Extension board assembly. → Replacing the Mainboard assembly. Rev. HDD_Extension board assembly. 1. HEAD_DRV board assembly and cooling fan assembly → Replacing the steel bearer. tube bearing. (4) The CR board assembly may have a problem. 298 AP-74096. • Replace the Mainboard assembly. leave the products for at least several hours. • Adjust the tension of the PF reduction belt. 1. → Replacing the Mainboard assembly.1. • White streaks appear on the printing. → PF deceleration belt tension adjustment. (4) Check the head adjustments. (8) Check if the pump is running during the cleaning operation. • Replace the pump motor. • The following phenomena may occur for the first printing that is processed immediately after ink replenishment. • Mainboard : J111J116 • Make sure the scroller receivers are installed in the correct position. (6) If the paper in concern is roll paper. • Replace the Mainboard assembly. • If these conditions are observed. • Using the wiper. • Faint lines are drawn. → User’s Guide (9) Check if he nozzle face is wiped correctly. HEAD_DRV board assembly and cooling fan assembly → Replacing the pump motor assembly. • Adjust the head. Black or white streaks occur in printings. perform cleaning a couple of times before printing. • If cleaning does not improve the result. then check the result. then check the results again. The lines in the CR direction split. (5) Check if the suction fans are operating correctly via “Test: Fan” of the self-diagnostic function. • Check the connections of the following connections. → Replacing the scroller L assembly. 299 AP-74096. • Replace the rollers of the scroller. → Band feed correction menu → Head precision adjustment → Replacing the suction fan assembly. → Replacing the scroller R assembly. 10/03/06 . • Check that the connections of Mainboard connectors J160J161 are good. (7) Make sure hat the PF belt tension is adjusted correctly. → User’s Guide 9 10 11 Irregularities occur in the image picture. • Adjust the band feed. HDD_Extension board assembly. (3) Check the band feed adjustments. wipe the nozzle face well.Spitfire – Maintenance Manual (2) Check if printing began immediately after ink replenishment. redo the cleaning operation. Rev. check if the scroller is rotating smoothly. HDD_Extension board assembly. tube guide. → Replacing the steel bearer. replace the T fence • If the surrounding area of the pressure roller is contaminated by paper dust and waste paper. replace the wiper. • Using the provided cleaning cloth for cleaning the wipers. → Replacing the fence → User’s Guide (13) Check if the QR code is input correctly. → User’s Guide → Replacing the cleaner (11) Check the T fence for contamination (12) Check the rotation of the pressure roller with the pressure arm at the raised position. 1. • Replace the ink tube. then recheck their condition by performing the cleaning operation. → Replacing the print head assembly and head tape power cable. • Input the correct QR codes. HEAD_DRV board assembly and cooling fan assembly (16) The CR board assembly may have a problem. 10/03/06 . (14) The head assembly may be damaged. (17) The Mainboard assembly may have a problem.1. • Clean the T fence.Spitfire – Maintenance Manual (10) Check the cleaning wipers for contamination. CR tape power cable and ink tube. → Replacing the Mainboard assembly. • Replace the damaged head assembly. Rev. → Head rank input menu → Replacing the print head assembly and head tape power cable. • If the ink is solid and does not come off by wiping. • Replace the Mainboard assembly 300 AP-74096. • If contamination cannot be cleaned up. slightly dampen it with cleaning liquid and wipe the surface of the cleaning wipers. (15) The ink tube may be damaged. • Replace the CR board assembly. wipe it with a soft dampened cloth. → Head precision adjustment → Head rank input menu → Replacing the steel bearer. (8) The Mainboard assembly may have a problem. HDD_Extension board assembly.1. 301 AP-74096. • Be sure to use the product under the guaranteed operation conditions. 10/03/06 . (1) Check if the condition is recovered by cleaning. (4) Check if the QR code is input correctly. 1. → User’s Guide (2) Check if the set paper is one of those recommended by MUTOH. Rev. HEAD_DRV board assembly and cooling fan assembly (6) Check the head assembly for breakage. → User’s Guide (3) Check the head adjustments. • Input the correct QR codes. • If the condition is not recovered by performing the cleaning operation a couple of times. leave the product for a while then recheck it. → Replacing the CR board assembly → Replacing the Mainboard assembly. • Replace the CR tape power cables. the paper may not be recognized correctly by the paper sensor. • Check the condition using the printing mode that is recommended for the paper. • Replace the Mainboard assembly 13 There are many satellite droplets (unnecessary dots) (1) Check if the use conditions are within the normal operation conditions. (5) The CR cables may be damaged. → Replacing the print head assembly and head tape power cable.Spitfire – Maintenance Manual 12 The printing boundary is smeared. CR tape power cable and ink tube. tube guide. • Reset the recommended paper and recheck the condition. • Replace the damaged head assembly • Replace the CR board assembly. (7) The CR board assembly may have a problem. • Adjust the head. If paper not recommended by MUTOH is used. • White streaks appear on the printing. HEAD_DRV board assembly and cooling fan assembly → Replacing the pump motor assembly. → User’s Guide 15 Lines look blurred when printed. adjust the installation positions of the CR_ENC assembly and the T fence. • Adjust the steel belt tension. redo the cleaning operation. replace the T fence.Spitfire – Maintenance Manual 14 Fiber tracking is shown in prints. • Replace the pump motor assembly. • Clean the T fence • If contaminants cannot be cleaned up by cleaning. (2) Check if printing began immediately after ink replenishment. then check the results. 1. • Faint lines are drawn. Rev. leave the products for at least several hours. then check the results again. (5) Check the T fence for contamination. → Replacing the CR_ENC assembly (7) Check if the pump is running during the cleaning operation. • If these conditions are observed. • Check that connections of Mainboard connectors J160J161 are good. • Adjust the head. (4) Check the head adjustments. • If cleaning does not improve the results. perform cleaning a couple of times before printing. • If the adjustments do not improve this. 302 AP-74096. 10/03/06 .1. • Replace the Mainboard assembly. (6) Make sure that the CR_ENC assembly and the T fence are not interfering. → Replacing the Mainboard assembly. replace the CR_ENC assembly and the T fence. • The following phenomena may occur for the first printing processed immediately after ink replenishment. → Steel belt tension adjustment → Head precision adjustment → Replacing the T fence → Replacing the T fence. • If they interfere with each other. HDD_Extension board assembly. (3) Check if the tension of the steel belt is properly adjusted. 1. • Using the wiper. wipe the nozzle face well. • Replace the damaged head assembly • Replace the ink tube. → Replacing the steel bearer. • Adjust the two-way printing position alignment. tube guide. • Input the correct QR codes. slightly dampen it with cleaning liquid and wipe the surfaces of the cleaning wipers. (14) The Mainboard assembly may have a problem. • Adjust the inclination and height of the head. replace the wiper. The positions of black and colours are not aligned. CR tape power cable and ink tube. 10/03/06 . • Perform the CW adjustments.1. (12) The ink tube may be damaged. → Replacing the Mainboard assembly. HDD_Extension board assembly. 17 (1) Check if the tension of the steel belt is properly adjusted. • Input the correct QR codes. (11) The head assembly may be damaged.Spitfire – Maintenance Manual (8) Check if the nozzle face is wiped correctly. 303 AP-74096. HEAD_DRV board assembly and cooling fan assembly → Steel belt tension adjustment → Head precision adjustment → Repeatability alignment menu → CW adjustment menu → Head rank input menu (13) The CR board may have a problem. 16 Mixed colour lines do not overlap. Rev. (3) Check the twoway printing position alignment for problems. (2) Check the head inclination and height adjustments. • Replace the Mainboard assembly. → User’s Guide → User’s Guide. • Using the provided cleaning cloth for cleaning the wipers. (5) Check if the QR code is input correctly. (9) Check the cleaning wipers for contamination. → Head rank input menu → Replacing the print head assembly and head tape power cable. then recheck their conditions by performing the cleaning operation. → Replacing the CR board assembly. • Replace the CR board assembly. • Adjust the steel belt tension. → Replacing the cleaner (10) Check if the QR code is input correctly. • If the ink is solid and does not come off by wiping. (4) Check if CW adjustments are made correctly. • Replace the CR cursor assembly → Replacing the T fence. A: Paper discharging direction → Parameter initialization menu. • Replace the damaged head assembly. - → Steel belt tension adjustment → Replacing the T fence. (7) The head assembly may be damaged. • If the surrounding area of the pressure arm is contaminated by paper. Rev. → PF deceleration belt tension adjustment.Spitfire – Maintenance Manual (6) Make sure that the CR_ENC assembly and the T fence are not interfering. (3) Check the T fence for contamination. • If they are interfering with each other. 10/03/06 . • Clean the T fence • If the contaminants cannot be cleaned up. • Adjust the tension of the PF reduction belt. → User’s Guide → Replacing the CR cursor assembly. → Replacing the print head assembly and head tape power cable.1. apply a light coat of grease on the roller guide using a cloth soaked in grease spray. A: Paper discharging direction 304 AP-74096. replace the T fence. (4) The internal process operation of the Mainboard assembly may be malfunctioning. • If the adjustments do not improve this. •Clean the dust from the carriage bearings and roller guide. wipe it with a soft dampened cloth. (2) Check the rotation of the pressure roller with the pressure arm at the raised position. adjust the installation positions of the CR_ENC assembly and the T fence. • Adjust the steel belt tension. When the roller guide is cleaned. 19 Straight lines in the head travel direction are not accurate (straightness) (1) Make sure that the PF reduction belt tension is adjusted correctly. 1. replace the CR_ENC assembly and the T fence. • Check the operation again after initializing parameters and reinputting and readjusting them. • be sure to use the product under the operation conditions. 18 A limited line in the head travel direction is not accurate (in the main scanning direction) (1) Check if the use conditions are within the normal operation conditions. (2) Check if the tension of the steel belt is adjusted correctly. (3) Check if rattles are heard when the carriage is moved from side to side. → Replacing the CR_ENC assembly. • Adjust the two-way printing position alignment. (7) Check the CR cursor assembly for play. • Make sure that the scroller receiver is installed correctly. (3) Check if the tension of the steel belt is adjusted correctly. • Compensate the distance. (4) Check the twoway printing position alignment for problems. (6) Check the T fence for contamination. (1) Check if the actually installed head rank and the registered head rank match. → User’s Guide → Replacing the scroller R assembly. • Input the correct head rank. check if the scroller is rotating smoothly. (5) Check the rotation of the pressure roller with the pressure arm at the raised position. (3) Check the PF drive pulley for looseness. 10/03/06 305 . → Repeatability alignment menu → CW adjustments menu → Replacing the T fence → Replacing the CR cursor assembly. • Replace the PF motor assembly. - → Band feed correction menu → Replacing the PF motor assembly. → Steel belt tension adjustment. • Be sure to use the product under the operation conditions. 1.1. Also. • Clean the T fence • If contaminants cannot be cleaned up. AP-74096. → PF deceleration belt tension adjustment → User’s Guide A : Paper discharging direction 21 Straightness in the paper feed direction is not accurate (paper joint accuracy). → Head precision adjustment. • Adjust the steel belt tension. → Replacing the scroller L assembly. (4) Make sure that the PF reduction belt tension is adjusted correctly. → Head rank input menu.Spitfire – Maintenance Manual 20 A limited line in the paper feed direction is not accurate ( in the sub scanning direction) (1) Check if the use conditions are within the normal operation conditions. (2) Adjust the inclination of the head. • Perform the CW adjustments. (2) Check if distance is compensated for the paper in use. remove them using a nylon brush. • Replace the CR cursor assembly. • If the surrounding area of the pressure roller is contaminated by paper dust and waste paper. • Adjust the tension of the PF reduction belt. wipe it with a soft dampened cloth. • Adjust the inclination of the head. (7) If the paper in concern is roll paper. • Replace the rollers of the scroller. (5) Check if the CW adjustments are made correctly. A : Paper discharging direction (6) Check the grid roller for rugged movement. replace the T fence. check the rotary movement for irregularities. Rev. • If foreign material such as paper dust and wastepaper are found on the grid rollers. • If the surrounding area of the pressure roller is contaminated by paper dust and waste paper. (2) Check the rotation of the pressure roller with the pressure arm at the raised position. • If the surrounding area of the pressure roller is contaminated by paper dust and waste paper. → Replacing the steel bearer. check the rotary movement for irregularities. (1) Check if the two head tape power cables stick together. • The cores of the head tape power cables should be aligned for each head and taped together with double-sided tape. (2) Make sure that the CR tape power cables are bundled correctly. 23 Abnormal discharge occurs.1. Setup the paper according to the User’s Guide.Spitfire – Maintenance Manual 22 Inaccurate squareness (1) Check the installation method of the paper. → User’s Guide → Replacing the print head assembly and head tape power cable. wipe it with a soft dampened cloth. Rev. wipe it with a soft dampened cloth. • Bundle the CR tape power cables so that they do not move. Also. CR tape power cable and ink tube. → User’s Guide → User’s Guide (3) Check the grid roller for rugged movement. 10/03/06 . 1. 306 AP-74096. tube guide. Spitfire – Maintenance Manual 9. is not confused with the noise. (1) Check if the high pitch sound emitted while ink is discharging during printing. → Removing the cover. • Replace the Mainboard assembly 2 You hear some noise during printing wait. • If damage is found. → Replacing the Mainboard assembly. replace the appropriate parts. (1) Check the area where there is noise from for obstruction and foreign materials.3. Check point (1) Check the surroundings of the suction fan assembly for obstructions and foreign objects. (2) Check the screws on the cover for looseness that causes noise. → Replacing the suction fan assembly.4. HEAD_DRV board assembly and cooling fan assembly → Replacing the power source board assembly. • Replace the power supply board assembly. • Follow the descriptions in the specifications. Problems relating to noise No. HDD_Extension board assembly. 1. Rev. • Remove the obstructions and foreign materials. (3) The suction fan assembly may have failed. 307 AP-74096. (5) The power supply board assembly may have a problem. (4) The Mainboard assembly may have failed. Action • Remove obstructions and foreign material. - • Replace the suction fan assembly. 3 You hear some noise when the head is moving from side to side. (2) Check the cables for damage and make sure that the connector connections are good. Refer to → Replacing the suction fan assembly. 10/03/06 . - - • Re-tighten the screws.1. 1 Phenomenon There is noise when the paper is loaded. → Replacing the cursor roller assembly. • Replace the cursor roller. check the rotary movement for irregularities. • Replace the CR motor assembly. • If the adjustment does not improve this. (1) Check the PF reduction belt for the skipping of teeth between the belt and PF reduction pulley. CR tape power cable and ink tube. (7) Check if the tension of the steel belt has been properly adjusted. 308 AP-74096. 1. → Replacing the CR slave pulley assembly. • Replace the PF reduction belt. apply a light coat of grease on the roller guide using a cloth soaked in grease spray. → Replacing the steel bearer. → Replacing the CR cursor assembly (4) Check the CR cables for noise. tube guide. (6) Check the bearings of the CR driven pulley for noise.1. Also. • Adjust the steel belt tension. (9) Check the cursor roller of the CR cursor assembly for noise. 10/03/06 . • If foreign materials such as paper dust and waste paper are found on the grid rollers. adjust the installation positions of the appropriate components. • If noise is heard from between the steel bearing and tube guide. • Replace the CR cursor assembly. (2) Check the PF motor assembly for noise (3) Check the grid roller for rugged movement. Rev. → Replacing the T fence → Replacing the CR_ENC assembly 4 You hear some noise when the paper is fed.Spitfire – Maintenance Manual (3) Check if rattles are heard when the carriage is moving from side to side. • Correct the cable’s tendency and fix the condition. remove it using a nylon brush. → Replacing the PF motor assembly • Replace the PF motor assembly. • Clean the dust from the carriage bearings and roller guide. → Replacing the CR motor assembly. replace the tube guide. When the roller guide has been cleaned. → Steel belt tension adjustment. • If interference is observed. (5) Make sure that the CR_ENC assembly and the T fence are not interfering. • Replace the CR driven pulley assembly. (8) Check the CR motor assembly for noise. replace the appropriate components. → Replacing the PF motor assembly → User’s Guide. Replace the cutter. Replace the cutter spring while referring to the unfolded view. solenoid assembly and solenoid spring. • Reset the cutter cap securely. • Change the setting. (6) Check if the cutter drops to the bottom end under its own weight when the cutter is installed without the cutter spring. • Remove the accumulated paper dust along the direction of the grooves. Rev. replace the cutter holder. cutter cap. (3) Check the cutter grooves for accumulated paper dust and clips. Refer to → User’s Guide → User’s Guide → User’s Guide → User’s Guide - → Replacing the cutter holder. a) The solenoid moves up and down: check the cutter’s down position relative to the cutter groove. • If it does not rise : go to step 4 • if it rises : go to step 5 • If it drops : The cutter spring may have a problem. (2) Check the operation panel and make sure that PaperDet. 10/03/06 . Check point (1) Check the operation panel and make sure that the media cutting setting is not set to off or manual. (7) Check the up and down operation of the solenoid via “Life/Cutter” of the self-diagnostic function. Problems relating to the paper cutting operation No.1. 1.5. Replace the cutter. has not been set to TakeUpRoll. → User’s Guide → Cutter adjustment 309 AP-74096. OK : The cutter’s service life has exceeded or the cutter is damaged.3. Action • Change the setting. 1 Phenomenon The cutting operation is not performing correctly. NG : Adjust the position of the cutter holder. (4) Is the cutter cap securely installed? (5) Check the cutter’s up and down sliding operation. If the cutter does not drop after it is replaced.Spitfire – Maintenance Manual 9. • If it does not drop : The cutter may have a problem. cutter spring. • Upgrade the firmware version. may be the causes.1. cutter cap. • Check the connections of the following connectors. faulty board assembly. (2) The program ROM may have failed. HEAD_DRV board assembly and cooling fan assembly 310 AP-74096. HEAD_DRV board assembly and cooling fan assembly → Firmware installation → Replacing the CR board assembly (8) Open CR cable. cutter spring. Check the connections of the following connectors. etc. 1. → Replacing the CR board assembly → Replacing the Mainboard assembly. (1) Check if the paper (output) size on the application side is correct. • Replace the solenoid assembly • Replace the CR board assembly • Replace the Mainboard assembly → Replacing the CR board assembly → Replacing the Mainboard assembly. (5) The Mainboard may have a problem. HDD_Extension board assembly. solenoid assembly and solenoid spring. CR tape power cable and ink tube. 10/03/06 . Rev. • CR board : J235 • CR board : J201J216 • Mainboard : J137J152 • Replace the CR tape power cables. tube guide. • The connectors may have poor contacts. • Replace the Mainboard . • Correct the paper (output) size on the application side. • CR board : J235 • CR board : J201J216 • Mainboard : J137 – J152 • Replace the CR board. HDD_Extension board assembly. → Replacing the cutter holder. HDD_Extension board assembly. → Replacing the CR board assembly → Replacing the Mainboard assembly. faulty solenoid assembly. (4) The CR board may have a problem.Spitfire – Maintenance Manual b) It does not move up or down. 2 Cutting has been performed during printing. (3) Check the CR cables for skewed insertion. HEAD_DRV board assembly and cooling fan assembly → Replacing the steel bearer. solenoid assembly and solenoid spring. → Replacing the cutter holder. (2) The sub-platen. • Reinstall the cutter spring. (4) Check the cutter grooves for accumulated paper dust and slips. cutter cap. solenoid assembly and solenoid spring.1. cutter spring. (2) Check if the cutter cap is securely installed. • Remove the accumulated paper dust along the direction of the grooves. → User’s Guide → User’s Guide → User’s Guide 7 Cutting starts after the completion of the print. (1) Check the operation panel and make sure the InkDryTime has not been set. • Replace the cutter. 1. • Replace the cutter. but the paper has not been cut. • Change the settings. 10/03/06 . (3) Check if the cutter moves up and down smoothly. • Reinstall the cutter spring. • Check and adjust the ambient humidity so that it meets the normal operation conditions of the product and paper. (4) Check the cutter grooves for accumulated paper dust and slips. (1) Check the cutter blade for shipping and deterioration. The paper has not been cut as smoothly as expected. (2) Has the cutter cap been securely installed? (3) Check if the cutter moves up and down smoothly. • Remove the accumulated paper dust along the direction of the grooves. → User’s Guide 4 • Reset the cutter cap securely. • Make adjustments. cutter cap. (2) Check the LCD and see if messages for an analysis have been displayed. • Reset the cutter cap securely. (5) Check if the cutter blade is parallel with the groove. - 6 Inaccurate paper cutting (1) Check the cutter blade for chipping and deterioration.Spitfire – Maintenance Manual 3 The cutting operation is in process. (1) The sub-platen (cutter groove) requires daily maintenance. • Clean the surface of the sub-platen • Provide a proper ground. resulting in jamming. 5 The cutting operation is in process but the paper does not fall off. Rev. → User’s Guide → User’s Guide → Replacing the cutter holder. • Replace the cutter. → User’s Guide → User’s Guide → User’s Guide 311 AP-74096. cutter spring. paper guide or the paper may be charged with static electricity. (5) Check if the cutter blade is parallel with the groove. (6) The cutter may have a problem. • Printing data remains. • Make adjustments. (2) Check the network settings in the operation panel for problems. Action • Change the setting. 3 4 5 Scaling is not functioning correctly. 2 Online has not been properly established by the network. • Make adjustments. • Use 100BASE-T straight cables for connections using HUBs. (4) The Mainboard assembly may have a problem. 1 Phenomenon Online has not been properly established by Centronics. Check point (1) Check the Centronics settings in the operation panel. (4) The Mainboard assembly may have a problem. Refer to → User’s Guide - (3) The program ROM may have failed. An instruction must be given so that only cables compliant with the standard are used. (1) The program ROM may have failed. • Reset the settings upon confirmation by an network administrator. • Use 100BASE-T cross cables for direct connections to the host. • Upgrade the firmware version • Replace the Mainboard assembly → Firmware installation → Replacing the Mainboard assembly. Problems relating to online and functions No. (2) The Mainboard assembly may have a problem. HEAD_DRV board assembly and cooling fan assembly → CW adjustment menu → Top & Bottom adjustment menu → Firmware installation → Replacing the Mainboard assembly. (2) Replace the interface cables and see if errors still occur. • Make adjustments. 1. The printing position has been misaligned. HDD_Extension board assembly. • Upgrade the firmware version • Replace the Mainboard assembly → Firmware installation → Replacing the Mainboard assembly. (2) Check the top & bottom adjustments (3) The program ROM may have failed. Other functions are not performing correctly. • Upgrade the firmware version.Spitfire – Maintenance Manual 9. HDD_Extension board assembly. Rev. • Replace the Mainboard assembly. HDD_Extension board assembly. (1) Check if the cables in use for connections are correct. HEAD_DRV board assembly and cooling fan assembly - → User’s Guide 6 (1) Check if CW adjustments are made correctly. 10/03/06 .1.6.3. • Trouble such as an open interface cable or cables that are too long may cause communication failure. HEAD_ DRV board assembly and cooling fan assembly 312 AP-74096. Mirroring is not functioning correctly. Spitfire – Maintenance Manual 7 8 A portion of the data has not been drawn (is missing). HDD_Extension board assembly. • Replace the Mainboard assembly 9 After printing has been completed. • If contaminated with ink. (2) Check the T fence for contamination and bends. • Replace the T fence. HEAD_DRV board assembly and cooling fan assembly 313 AP-74096. (2) The Mainboard assembly may have a problem. CR tape power cable and ink tube. 10/03/06 . (1) The program ROM may have failed. → Firmware installation → Replacing the T fence (3) Check the “Encoder:PF” via “Test: Encoder” of the self-diagnostic function (4) The Mainboard assembly may have a problem. Rev. • Upgrade the firmware version. Garbled characters or printings are produced. → Replacing the CR motor assembly → Replacing the CR board assembly. replace the T fence. HDD_Extension board assembly. •If contamination is severe. tube guide. HEAD_DRV board assembly and cooling fan assembly → Firmware installation → Replacing the Mainboard assembly. • Replace the CR tape power cables. • If contaminated with grease and dusts. the paper is fed an extra amount. • Replace the CR_ENC assembly. → Replacing the Mainboard assembly. 1. • Replace the CR motor.1. • Replace the CR_BASE board assembly. (1) The program ROM may have failed. HEAD_DRV board assembly and cooling fan assembly→ Replacing the T fence. • Replace the Mainboard assembly → Replacing the Mainboard assembly. HDD_Extension board assembly. • Upgrade he firmware version. • Make sure that the connections of Mainboard assembly connector J132 are good. wipe with a dry cloth. wipe with a lightly dampened cloth and then with a dry cloth. → Replacing (storing) the steel bearing. • Replace the Mainboard assembly. HEAD_DRV board assembly and cooling fan assembly - - 314 AP-74096. • Check the cables for peeled off insulation and contact with the case. → Replacing the Mainboard assembly. (2) The Mainboard assembly may have a problem. 10/03/06 . Action • Check the operation again after initializing parameters and reinputting and readjusting them.3. Rev. • Check the condition using a tester. 1. (1) Make sure that the power cables are not disconnected. Refer to → Parameter backup 2 The power has been cut off during the printing operation. • Securely connect the power cables.Spitfire – Maintenance Manual 9. (2) Check the power cables for a shorted condition. Other problems No. HDD_Extension board assembly. (3) Check for leakage.7. 1 Phenomenon A hang up occurs Check point (1) The internal process operation of the Mainboard assembly may be malfunctioning.1.