PABX

De La Salle University – Science and Technology ComplexBiñan, Laguna Gokongwei College of Engineering A Design Proposal of a PABX System By Jan Mason S. Sanchez Mariel Lian M. Santisteban Kenneth A. Suarez Submitted in Partial Fulfilment of the requirements for the course ADVACOM – Advanced Communication Systems To Engr. Roy Francis Navea October 17, 2013 I. ACKNOWLEDGEMENT For the following people who help us in the completion of this project, Private Automatic Branch Exchange for a college building, we would like to extend our sincerest appreciation for their efforts and contribution. To our professor, Engr. Roy Francis Navea, we would like to express profound gratitude for his guidance, useful insights and suggestions that lead us to the fulfilment of this project. We also acknowledge the hard work of Enrico D. Suarez in his college thesis, from which we pattern the design of the college’s floor plan. For our gracious parents, we thank them for their undying support, patience, understanding and heart-warming love all throughout the making of this project. Above all, we offer our greatest thanksgiving to God, for without Him, this project would not have been a success. Sanchez, Santisteban, Suarez i PABX Design II. ABSTRACT To be able to give the most efficient and effective service as possible, having an organized and reliable telephone system is a must. With the current technological innovation, communications as a necessity have been continuously changing, improving every specification and virtually upbringing the fastest way possible for transactions. This paper intends to design a proposal PABX plan and layout for a two-storey college building. The design of the PABX system aims to divide and transfer incoming calls to a college department and help them connect their respective networks. One of its goal is to branch out the extension lines properly such that department and offices can communicate and share information effectively. In this branching, it includes the respective office local numbers and a helpful automated message. This documentation is composed of the essential files and data to support the viability of the proposed PABX design. Sanchez, Santisteban, Suarez ii PABX Design called private branch exchanges (PBX) . either internally or externally. including automated greetings. a PBX is the backbone of a corporate phone network. Since almost all private branch exchanges today are automatic. is a tool that connects all telephone lines in a workplace. If it is internally. Over time. it creates the connection between two users. And. Second. such systems . dialling menus. then the call will follow the internal call coverage settings. the PBX maintains the connections as long as the user requires the connection to be active. the receiver's coverage settings will be enacted. finally. PABX system. several advanced features were added to make PBX more efficient. voicemail connections. Basically. Third. Business networks utilizing a PBX have a number of lines or a T-1 digital connection coming into it to provide service and branches open connections throughout the enterprise. PBX systems provide four basic functions. among others. Suarez iii PABX Design . it disconnects users when the phone is hung up. Originally. the abbreviation "PBX" usually implies a "PABX. Small companies typically use multiple-line systems to handle their incoming and outgoing phone calls. it provides call logs and tracks usage. In simple terms." PBX stands for private branch exchange. Santisteban. If it cannot make the connection externally. In this scenario. it routes incoming calls to the right departments within the organisation.required the use of a live operator. PRELIMINARIES A private automatic branch exchange (PABX) is an automatic telephone switching system within a private enterprise. It also permits internal calling from extension to extension. First.III. four lines come into the business and are all visible on a multiple-line phone. which usually involves voicemail. Sanchez. and teleconferencing. letting their phone carrier handle the management of those lines. Suarez iii PABX Design . Santisteban.Sanchez. The area where the machines would be installed should be well protected all around from rain. Programming of the PBX machines . which enables callers to hear pre-recorded announcements or instructions. allowing them to reach the department they want to call.the PBX machine should be configured. switches. number plan. System Cards – These include devices for switching. and batteries that allow the system to run round the clock. Sanchez. Suarez iv PABX Design . lst of extension lines should be properly documented and stored safely. Wiring should normally sealed always. Steps to install a PABX system: 1. power connections and grounding must be checked and verified. If wires are not sealed. and power cards that facilitate the PABX operations. Grounding is very important for any PBX machines to work. Wiring for extension lines . The room should be dust free.One should always keep in mind for future enhancement and redundancy should be maintained. than probability of cable cutting or disconnection would increase. Power back. UPS (Uninterruptible Power Supply) – It consists of sensors. logic. It should be air conditioned area. Microcomputer – This is the central processing unit that interprets caller requests.The most essential parts required to set up a PABX system include the following: Switchboard – One common feature is the IVR (Interactive Voice Response). Santisteban. All required features. 3. control. Every extension should be numbered on MDF and stored for any future reference. 2. Survey the premise and make diagram . Sanchez. Suarez iv PABX Design . Santisteban. installation and wiring is very high.  Cost of maintaining a PBX system is also high with trained people needed to maintain the hardware and equipment.  Investments in the PBX system can be reduced over the years.Advantages:  Multiple extensions can share cost of incoming phone calls. Disadvantages:  Cost of setting up which includes equipment. Santisteban. Sanchez. Employees using mobile phones are not able to receive work related phones as PBX is not designed as such.  Important add on features are quite expensive which results in escalating cost. PBX systems have started becoming aged as they work only within a centralized office. features extension and up gradation is possible.  In high-tech expensive phone systems.  Most PBX systems are rigid in case of flexibility of adding new extension lines and the need for buying new systems arises as business expands.  With globalization. Suarez v PABX Design .  Incoming calls cost is minimal and sometimes even free. Santisteban. Suarez PABX Design .TABLE OF CONTENTS Content Page Acknowledgement i Abstract ii Preliminaries iii Objectives 1 Scope and Limitation 2 Discussion 5 Profile 5 Organizational Chart 5 Equipment 6 Floor Plan and PABX Wiring 12 System Flow Chart 14 System Diagram 20 Conclusion and Recommendation 21 References 22 Appendix 23 Costing 23 Personal Information 24 Sanchez. Suarez 1 PABX Design . Santisteban. With the current evolution of technology.1 GENERAL OBJECTIVES Communication plays a vital role in an academe. the use of a Private Automatic Branch Exchange (PABX) could make transactions more systematic and organized. 1.2 SPECIFIC OBJECTIVES  To create a gateway access for data to public and private networks  To determine and route incoming calls to its corresponding extension  To design the flow and logic for the PABX system of the building  Provide easy access for all network users Sanchez. The main purpose of this study is to design a system architecture of a PABX for a two-storey college building that could handle local conversations in a low-cost yet effective and efficient manner.Chapter 1 OBJECTIVES 1. system diagram. 2nd floor. system functionality and costing.  The system uses wire line connections and it is connected using star topology. to ensure its safety.  The study included the essential elements for the proposed PABX system to achieve desired performance and these are the equipment allocation.  The main PABX system is located at the IT office. Santisteban.  The system is open for possible expansion. Suarez 2 PABX Design .  The design has 5 PSTN lines (analogue trunk). floor plan.  Established local numbers are composed of three digits. 3 ISDN trunk lines and 17 local/extension lines.Chapter 2 SCOPE AND LIMITATIONS The researchers identified the capabilities and limits of the study to aid them with the design of the Private Automatic Branch Exchange (PABX) for a university.  All the telephones and fax machines involved are interconnected within the building. Sanchez. system flowchart.  The connections are limited for the faculty and staff only.  The proposed design of the PABX system is within the range and boundaries of the floor plan being considered in this project. reliable and in its prime functionality since the composition of the equipment being used are new and in good condition. The proposed design is only capable and limited to the following components listed:  The performance and quality of the system is considered efficient. these includes the following:  Integrated Services Digital Network (ISDN) – the design has main access to ISDN. It contains features such as advice of charge. Sanchez. President’s Office Office of the Registrar IT Office Admissions Office Accounting Office Guidance Office Security Office Faculty Room (1st floor) Human and Resource Office Sports and Development Office College Faculty Science Laboratory Library Canteen Clinic 2 2 1 1 1 1 1 1 1 1 3 (1 each college) 1 1 1 1 1 1 1 1 1 - The proposed design is capable of features and expandable options for control and proper execution.  PC based programming tools – help installers easily perform configuration changes on-site or remotely over the IP network. The number of available lines within each area are the following: OFFICES/PLACES TELEPHONE QTY. call transfer.  Voice Messaging – If the office is left unmanned. this feature can log important messages to be addressed.  Direct Inward Station Access (DISA) – It enable callers to call straight through an extension with the use of the pre-assigned local numbers. Suarez 3 PABX Design . call forwarding. etc. FAX MACHINE QTY. Santisteban.  Conference Calling – the system can initiate a 3-8 party per conference at the same time. It can improve service and extend operational hours even during holidays. Santisteban.  Call logging – details of the number dialled. call duration and cost can be monitored through the server and can be printed out automatically. Sanchez. Only the trunks handled by Power Failure Connections can be used during a power failure limiting calls to be handled on a maximum of 3 pre-assigned extensions. specific SLTs and/or ISDN terminal devices are automatically connected to specific trunks. Suarez 4 PABX Design . Computer Telephony Integration (CTI) – technology that brings the best telephony and computers together – providing powerful and simple productivity enhancements. extension used.  Power Failure Transfer – When the power supply to the PBX fails. It support CTI integration via the two mature industry standards: Telephony Application Programming Interface (TAPI) and Computer Supported Telecommunication Applications (CSTA). Suarez Laboratory Human Resources 5 PABX Design . security office.2 ORGANIZATIONAL CHART President Secretary of the President Main Offices Internal Colleges External Miscellaneous Offices College of Engineering Library Faculty Registrar College of Business Canteen Guidance Admissions Office College of Arts Clinic Security Office of Sports and Development IT Department (PABX) Sanchez.Chapter 3 DISCUSSION 3. 2 laboratories (science and computer laboratory). admissions office. 4 comfort rooms. human resource office. president’s office. 3. library and clinic. The design is composed of 54 rooms which is subdivided among the following: 33 classrooms. sports and development office. accounting office. registrar’s office. IT office. Santisteban.1 SCHOOL PROFILE The project is based on a floor plan of a two-storey college building. canteen. 4 faculty rooms. Suarez 5 PABX Design . Santisteban.Sanchez. mobile and IP telephone support. Suarez 6 PABX Design .  Voice over Internet Protocol (VoIP) – allow voice and data communication to work within the same network. The Panasonic Hybrid IP PBX System KX-TD30 Features:  Wireless Mobility – allows the employees/staff the freedom to roam without worrying about missing important calls.3 EQUIPMENTS AND SPECIFICATION A. Santisteban.) PABX – KXTD30 The KX-TD30 is a hybrid communication solution designed to provide intelligent call handling. wireless. increasing network utilisation and reducing infrastructure cost. The KX-TDA30 combines PBX reliability with IP technology offering efficient and flexible communication. equipped with digital. Sanchez. with connectivity of Digital and IP Network Trunks and a family of business applications and voicemail. and is ideal for up 50 users.  Hot-swap cards – allow changing modules without bringing the system down.  Simplified Voice Message (SVM) – provides extension users with simplified voicemail solution.  Network Busy Lamp Field (Network – BILF) or Network Direct Station Selection (NDSS) – allows unique extensions across network systems to be monitored by a single centralised Network Operator (PC server).3. Sanchez. Suarez 6 PABX Design . It can be programmed for efficient call handling. Incoming Call Distribution (ICD) – groups can be set-up across multiple networked TDA PBX system. Santisteban. Santisteban. Suarez 7 PABX Design .System Capacity Extensions w/expansion Max Extension Port (DPT and SLT) 28 52 Single Line (a/b) Telephone (SLT) 24 24 Digital Proprietary Telephone (DPT) Note 1 (Type 1) 24 48 Digital Proprietary Telephone (DPT) Note 2 (Type 2) 24 24 IP Proprietary Telephone (IPT) Note 3 4 4 Analogue Proprietary Telephone (APT) 4 4 Direct Station Select (DSS) Console 4 4 Voice Processing System (VPS) 1(4 ports) Trunks w/expansion Trunk Port 12 12 ISDN Trunk (BRI) 6 6 Analogue Trunk 12 12 IP-Trunk 4 4 SIP Trunk (including TDA3451) 4(8) 4(8) Wireless w/expansion Portable Station (PS) 28 28 Cell Station (CS) 8 8 4 4 Doorphone port Sanchez. 1 conductor jack External MOH Output . Suarez 8 PABX Design .RJ45 (4 wire) x each Extension port Paging Output . Operating Environment: Humidity .RJ45 (2 wire) x each Trunk port Station .1 conductor jack Ring Frequency: 20/25 Hz (Selectable) Trunk Loop Limit: 1600 ohms Max. DTMF-DP Connectors: CO Line .10 .DP (10pps.90% (non-condensing) MOH (Music on Hold): 1 port (Level Control: -11dB to +11dB in 1dB steps) Selectable Tone/External Music Source Port Internal Paging Volume: Level control: -15dB to +6dB per 3dB External Paging: 1 port (Level control: -15dB to +15dB per 3dB) Serial Interface Port: USB: 1port RS-232C: 1port (115. DTMF Mode Conversion: DP-DTMF.DP (10pps. Santisteban.Specifications Power Voltage: AC100V ~ 240V 50 / 60 Hz Memory Back-up Duration: 7 years Maximum Power Failure Tolerance: 300 ms Dialling: Extension . 20pps). 20pps).2kbps) Structure: Free Slot style can be accommodated into 19" Rack Dimensions: 275mm (W) x 376mm (H) x 117mm (D) Sanchez. DTMF CO . Weight: Sanchez. Santisteban. Suarez Under 3.5Kg 8 PABX Design . ) TERMINALS – KX-T7705. 20-station broadcasting Sanchez. Suarez 9 PABX Design .B. KX-FL511 KX-T7705  2-line LCD display  Caller ID Compatible  Speakerphone for Hands-Free Conversation  Need no Batteries (source from telephone line) KX-T7716  3-line LCD display  Caller ID Compatible  Power source from 3 AA Batteries  Ringer / Message Lamp  One-Touch Dial Buttons  Restricting Calls  Speakerphone and Headset for Hands-Free Conversation KX-FL511  600 Dpi resolution. Santisteban. KX-T7716. up to 12 ppm  Makes up to 99 copies  Caller ID information on LCD  220-Sheet paper tray  3-Key. Santisteban.Terminal Allocation OFFICES/PLACES KX – T7705 KX – T7716 KX-FL511 President’s Office Office of the Registrar IT Office Admissions Office Accounting Office Guidance Office Security Office Faculty Room (1st floor) Human and Resource Office Sports and Development Office Engineering Faculty Business Faculty Arts Faculty Science Laboratory Library Canteen Clinic 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 - 1 1 1 1 1 - Sanchez. Suarez 10 PABX Design . offering enhanced features such as: two-way recording. Suarez 11 PABX Design . call screening. call ID intelligence and remote access.  Integrated Voice Processing System – up to 128hrs. and call recording. Sanchez. Santisteban. Caller Name announcement and Caller ID / Clip based greetings. live call screening.C. automatic fax detection and fax routing. Recording Time and 1024 Mailboxes. including an Advanced Automated Attendant Service. The Panasonic Voice Processing System KX-TVM200  It includes multi-lingual voice prompts. The KX-TVM200 offers a host of advanced voice messaging features. Add automation to your phone system.  It integrates with the Panasonic TDA.) VOICE PROCESSING SYSTEM – KX-TVM200 (optional) * This equipment will be used in the event wherein the fax machines are to be considered part of the automated system. Users will find the system easy to use thanks to a Voice Mail menu display on system phones. TDE and NCP telephone systems. Interview Service and Holiday Service. 3.4 FLOOR PLAN AND PABX WIRING Sanchez. Santisteban. Suarez 12 PABX Design . Sanchez. Santisteban. Suarez 13 PABX Design . Suarez 14 PABX Design .3.5 SYSTEM FLOWCHART 576 8310 (President’s Office) PSTN lines: 576 8320 (Admissions) 576 8330 (Academic Services) 576 8340 (Accounting Office) 576 8350 (IT Office) ISDN trunk lines: 666 8572 666 8573 666 8574 List of local numbers: OFFICES/PLACES LOCAL NUMBER President’s Office Admissions Academic Services Accounting Office IT Office Security Office Guidance Office Faculty Room (1st floor) Human and Resource Office Sports and Development Office Engineering Faculty Business Faculty Arts Faculty Science Laboratory Library Canteen Clinic 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 Sanchez. Santisteban. Suarez 15 PABX Design . Santisteban.Sanchez. Suarez 16 PABX Design . Santisteban.Sanchez. Sanchez. Santisteban. Suarez 16 PABX Design . Sanchez. Santisteban. Suarez 17 PABX Design . Sanchez. Suarez 18 PABX Design . Santisteban. For the secretary’s office. and will answer to an automated voice message. 2 . 3 – forwards caller to Clinic. 666 8572. If the caller selects option 2. They have option 1. There is no direct number to the president although. 2 – forwards caller to Library. 3 – forwards the caller to the colleges.forwards caller to Admissions office. 7 . there are four options: 1 – forwards caller to the secretary’s office. Sanchez. if the caller presses: 1 – forwards caller to Registrar’s office. the secretary is the only who can direct the caller to the president. 6 – forwards caller to Guidance. and continues to wait for caller for an input. and 8 – forwards caller to Security. If the secretary is unavailable. 4 – forwards the caller to the miscellaneous offices. 3 – forwards caller to human resources. the PABX system then directs them to the respective office. she queues incoming calls and asks the president which calls he/she would accept. 2 – forwards the caller to the main offices. Upon reaching the main offices.Forwards caller to IT. Same goes to the colleges where: 1 – forwards caller to College of Engineering. option 2 and go through a series of options to get to the office they are trying to contact. an automated message asks the caller to record a voice message. For option 2. to dial the local number or.A caller dials our nationwide toll number. 4 – forwards caller to Office of Sports and Development. and 3 – forwards caller to College of Arts. 666 8573 or 666 8574. and 4 – forwards callers to Canteen. The same logic applies to the miscellaneous offices: 1 – forwards caller to Science Lab. If they input the local number as designated. 5 – forwards caller to Faculty. 2 – forwards caller to College of Business. Suarez 19 PABX Design . Santisteban. he/she will be directed to a series of options that will lead him/her to the office he/she is trying to reach. Suarez 20 PABX Design . Santisteban.6 SYSTEM DIAGRAM PRESIDENT’S OFFICE SECRETARY PABX PSTN FACULTY SECURITY PRESIDENT’S OFFICE SCIENCE LAB CANTEEN REGISTRAR ADMISSION HR IT GUIDANCE CLINIC ACCOUNTING IT ADMISSION COE REGISTRAR OSD COB COA ACCOUNTING Sanchez.3. LIBRARY Sanchez. Suarez 20 PABX Design . Santisteban. Chapter 4 CONCLUSION Upon completion of the necessary study. RECOMMENDATION  The system is designed for an expansion  It is capable for internet and wireless network connection upon expansion  Have pre-recorded messages for the colleges or main offices in case of unavailability  Better quality but inexpensive materials and equipment Sanchez. Santisteban. we have found that the PABX system we have designed for a two-storey college building can help route data and communication lines for the whole school. in a low-cost. It was found that the design can perform its functions in an organized way. Suarez 21 PABX Design . efficient and effective manner. co.com/business/pbx-systems/ http://www.html http://drlnet.co.pabx.uk/products/panasonic/pdf/KX-TD30.pdf http://www.asp http://business.com/Panasonic-KX-FL511-Speed-Copier-Machine/dp/B00009960O Sanchez.panasonic.phones.ca/english/telecom/business_phones/ip_pbx/KXTDA30.uk/communication-solutions/sites/default/nfsfiles/communicationsolutions/files/specsheet_uploads/KX-TDA15.icstele.pdf http://business.30_Spec-sheet_0.com/ts.za/communication-solutions/essential-pabx-equipment.telecomservices-ire.uk/communication-solutions/voicemail-panasonic-communicationsolutions/integrated-voice-processing-system-0 http://www.html http://panasonic.amazon.co.htm http://www.panasonic.co.dyndns.org/help/panasonicats/kx-tda/data/37.html http://www.IV.in/pbx-installation/steps-to-install-a-pbx-system/ http://talkip.co.com/products/telephone-systems/panasonic-kxtda30. REFERENCES http://www.uk/communication-solutions/digital-phone-systems-panasoniccommunication-solutions/hybrid-ip-pbx-system http://business.panasonic.righttrackcommunications. Santisteban. Suarez 22 PABX Design .net/pcc/products/pbx/products/pbx/kx_tda/specifications/ https://panasonic. 388.) = ₱ 20. Suarez 23 PABX Design .com/multifunction-devices/panasonic-kx-fl511/4014-3181_7-30575545.com/read.76 ₱ 1.com.21 (5 pcs) = ₱ 26.00 2110 Thai Baht (7 pcs) = ₱ 20.pabxthai.00 (12 pcs.00 AU$715.V.729.UlzmE1BkOHM http://reviews.388.com/hp-proliant-ml110-g6-server/#.thetelecomshop. *Optional TOTAL: ₱ 106.php?id=001264 http://globestaronline.au/panasonic-kx-tvm200-voicemail-for-kx-tda-and-ncp-systems Sanchez.74 ₱ 181.00 = ₱ 39.Ulzo3FBkOHM http://globestaronline. 399.html#.657.151.93 $121.556.500.85 (w/ optional) Price Reference http://www.cnet. Santisteban.00 = ₱ 29.05 ₱ 45.uk/panasonic-kxtda-30-telephone-system.html http://www.co.Ulzqw1BkOHM http://www.11 VAT included. APPENDIX COSTING EQUIPMENT (MODEL) QUANTITY KXTD30 1 KX-T7705 12 KX-T7716 7 KX-FL511 5 *Server (HP ProLiant ML110 G6 Server) 1 *KX-TVM200 1 PRICE £576.699.com/panasonic-kx-t7705-corded-phone/#.best4systems. Santisteban. SANTISTEBAN San Pedro.srz11@gmail. Laguna 09064424156 July 29. https://twitter. https://twitter.com. 1994 ken. Laguna 09267131961 May 10. SANCHEZ Santa Rosa.com.com.com/janmasonsanchez MARIEL LIAN M. 1992 [email protected]/akoposikepkep Sanchez. https://twitter. 1993 mls.mariel@gmail. Laguna 09189854136 February 3.com/mls_lian KENNETH A. SUAREZ San Pedro.RESEARCHERS PERSONAL INFORMATION JAN MASON S. Suarez 24 PABX Design .