OUCSS Release Notes 2 0 1

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Redwood City. ....................................................................................Table of Contents Preface ...... 7 New in This Release .......... 5 Chapter 1 ....................................................................................................................................... 5 Additional Resources ..................................... 5 Audience ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 9 Oracle Utilities Customer Self Service Release Notes ▪ iii ............................................................................................................................................................................................................................................................................................................................................... 9 Known Issues in This Release .......................................................................................... 7 Chapter 2 . iv ▪ Oracle Utilities Customer Self Service Release Notes . oracle.1. check the Utilities Documentation section of the Oracle Technologies Network (OTN) at http://www. For the most recent version of this and related documentation.com). Oracle Utilities Customer Self Service Release Notes ▪ 5 .Preface This document describes new features and functionality available in Oracle Utilities Customer Self Service version 2. as well as known issues identified in this release.html.0.0.com/technetwork/documentation/utilities-155272. and administration. configuration. For information on functionality and known issues for other Oracle products that may be required for installation and proper functionality of this product. Additional Resources The Oracle Utilities Customer Self Service Installation Guide and the Oracle Utilities Customer Self Service Installation Guide provide information on product installation/uninstallation.1. check the product documentation area on the Oracle Software Delivery Cloud (OSDC) web site (https://edelivery. Note: This document is subject to revision and updating.oracle. Audience This document is intended for anyone installing or using Oracle Utilities Customer Self Service version 2. requirements. Preface 6 ▪ Oracle Utilities Customer Self Service Release Notes . Outage Reporting  Allows customers to report an outage at their premise. Support for Scalar Meter in Oracle Meter Data Management Oracle Utilities Customer Self Service Release Notes ▪ 7 . create a customer contact.used in various ADF Task Flows.0.0. This will help the customer identify the service premise. Outage Maps and Tables  Provides public outage maps (including restoration time) as well as specific information for existing customers.0. Orchestrate a customer through a self service flow to “start” a service as a customer location. This will add a CSR “to-do” with the salient information. Transfer Service  Combine Terminate Service and Start New Service processes into a single user flow.1. consult the implementation and installation guides that accompany the product. icons. Functional Area Feature Account Management Portal Resource Management  Enhances the OUCSS administration dashboard to better support resources such as images. For details on these and other supported features and improvements in this release. and add a CSR “to-do” with the salient information. etc. Billing and Payment Management Payment Arrangements Customer Service Management Start New Service   Request and setup payment arrangements for outstanding debt at a flat rate per bill over a period of time. Terminate Service  Orchestrate a customer through a self service flow to “terminate” a service agreement. Important: This release is a required update to OUCSS Release 2.Chapter 1 New in This Release This section provides high-level descriptions of new features and functionality available in Oracle Utilities Customer Self Service Release 2. Chapter 1 ▪ New in This Release  Add meter read data to MDM  Retrieve scalar meter usage data from MDM Download Usage Data  Commercial Features Allows customers to download their interval usage data through the web portal. This can be formatted as a CSV file or as a XML file. Multiple Account Search Search and Filtering enrolled accounts by specific search criteria Mobile Browser Access Provide ADF Task Flows designed for mobile web interfaces The following functionality is enabled in this release:  Alerts and Notifications  Account Management  Account Charges Summary  View Financial History and Bill  Service Charges to Date  One-Time Payments  View Promotions  Add Scalar Meter Read Data  Recent service usage and costs  Public Outage Table  Report an Outage 8 ▪ Oracle Utilities Customer Self Service Release Notes . 13969204 Newly-added access roles are not displayed on the invite screen. When this occurs. Workaround : Restart the application.0.Chapter 2 Known Issues in This Release This section describes known issues in Oracle Utilities Customer Self Service release 2. 13983197 Page titles may not be accurate. The issue is related to maintaining context in the Group Space. Bug Number Known Issue 13965214 Usage is not displayed when using a CSS-MDM direct integration flow. Usage is displayed properly when service is configured to work through CCB (CSS-CCBBPEL-MDM). Currently. This issue should be fixed through MDM patch 13968362. 13974872. records can become editable. Single fixes for these issues will be released at a later date. 12970399 An incorrect error message is displayed when duplicated records are created for Admin entities. 13724641 Lookup and Train Maintenance screens have refresh problems that can affect display of SS-owned values. it shows new (unsaved) values even if the Save button has not been clicked. however. Oracle Utilities Customer Self Service Release Notes ▪ 9 . 13951963 A Usage Download request for dates when the service does not exist shows a generic error message ("Error occurred while downloading data") instead of the more accurate.1 at the time the product was released. 12748268 The “Next” button is enabled on Usage Portlet when there are no more records to view. "No usage found". 13948951 On the Lookup Maintenance panel the upper grid should always reflect the state of the database. Chapter 2 ▪ Known Issues in This Release 13987745 The View Bill button on the Scalar Consumption Summary is disabled when the service is pointed to MDM directly. 2 Delete the WSSCSRGroup from the members list. 10 ▪ Oracle Utilities Customer Self Service Release Notes . Use the Set Access dialog for User page. 13995299 WSSCSR user is getting access to all admin pages Workaround: 1 Login as WSSAdmin and go to the Manage Members page of the Administrator group space. and add WSSCSRGroup to give CSR users permission to view the User page. 3 Go to the Manage Pages screen of the Administrator group space. Workaround: Use the View Bill button on the Account Summary screen.