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"', UNIVERSITI INDUSTRI SELANGOR AUGUST 2009 EXAMINATION SESSION 1/2009/2010 SUBJECT SUBJECT CODE DURATION FACULTY GROUP LECTURER : INTRODUCTION TO OPERATIONS MANAGEMENT : IBS 1113 : 3 HOURS : INDUSTRIAL INFORMATION TECHNOLOGY : BACHELOR DEGREE IN SUPPLY CHAIN MANAGEMENT (HONS) : MDM NAHDATUL AKMA BINTI AHMAD INSTRUCTIONS TO CANDIDATES This answer scheme consists of TWO (2) parts. Part A (20 questions) and Part B (10 questions) Answer all questions in Part A and choose any eight questions in Part B. Do Not Open The Question Paper Until Instructed This Question Paper Consists of Seven (7) Printed Pages CONFIDENTIAL 12. 4. etc. and functions. phased approach to defining. . 15. monitoring. 16. 7. A collection of projects is called a program.) Corporate strategy is the means by which operations implements the firm's corporate strategy and helps to build a customer-driven firm. which results in a unique outcome for a specific allocation of resources. A project is an interrelated set of activities with a definite starting and ending point. direction and control of processes that transform inputs into services and products for internal. each working with the others to achieve desired goals. 14. as well as external.FlIT /lBSII13/ AUG09 PART A (20 Marks) For each of the following statements. Resource flexibility is the ease with which employees and equipment can handle a wide variety of products. answer T for TRUE or F for FALSE. Customer involvement refers to the ways in which customers become part of the process and the extent of their participation. 13. Delivery speed means quickly filling the customer's order. which is an interdependent set of projects with a common strategic purpose. Value chains are an interrelated series of processes that produce a service or product to the satisfaction of customers. costs of equipment. Process strategy is the pattern of decisions made in managing processes so that they will achieve their competitive priorities. 10. customers. planning. Low cost means delivering a service or product at the lowest possible cost to the satisfaction of the customer. 11. Operations management is the systematic design. Internal Customers are those who purchase the goods and services. 1. Delay-time delivery means meeting the delivery time promises. 3. output levels. and controlling projects. duties. 9. divided by the value of input resources (wages. CONFIDENTIAL/2 2. Operations strategy views the organization as a system of interconnected parts. 6. Productivity is the value of outputs (services and products) produced. 5. A global strategy may include buying foreign services or parts and entering or expanding foreign markets. 8. Process is a systemized. organizing. CONFIDENTIAL/3 . Five 8 (58) is a methodology for organizing. 18. developing and sustaining a productive work environment. An activity is the smallest unit of work effort consuming both the time and resources that the project manager can schedule and control. cleaning. 19. A Network Diagram visually displays the interrelated activities using nodes (circles) and arcs (arrows) that depict the relationships between activities. 20. Prevention costs result from defects that are discovered during the production of its processes.FlIT /IBSll13/ AUG09 17. Table 1: Yearly ABC Manufacturing Productivity This Year I Last Year I Year Before Last 2. Engineering.831 33.000 49. Question 1 a) What is Operations Management? (2 marks) b) Define Operations Management.447 115.175. (2 marks) c) Calculate the year to year labor productivity based on the following Table 1.FlIT IIB81113/ AU G09 PART B (80 Marks) Answer any EIGHT (8) questions. (2 marks) Operations.000 (6 marks) Question 2 How does a {ean system affect a firm's internal linkages between its core and supporting processes and its external linkages with its customers and suppliers? a) b) c) d) e) Marketing. (2 marks) (2 marks) (2 marks) CONFIDENTIAL/4 . (2 marks) Accounting.103 112. Human resources.762.000 40.738 113.000 2.475.000 2.363 39. such as accounting. (5 marks) How can Statistical Process Control (SPC) be used to manage that process? (5 marks) b) Bank c) Classroom d) Law firm b) Question 5 a) What is the purpose ofERP system? (2 marks) b) Describe the benefits of resource planning for the following service providers. or marketing.FlIT /lB81113/ AUG09 Question3 Identifythe types of layout perfonnance criteria that might be most important in the followingsettings: a) Airport (2 marks) (2 marks) (2 marks) (2 marks) e) Parking lot (2 marks) Question 4 You are required to choose a service provider or manufacturer and a functional area. 1. 111. finance. Restaurants 11. a) Define a process important to that functional area and then identify a key performance measure for that process. iv. Airlines Hospitals Hotels (8 marks) CONFIDENTIAL/5 . (6 marks) List four dominant factors that should be considered when making decisions on selecting locations for services. a) How many dollars.FliT /lBSII131 AUG09 Question 6 a) List any SIX (6) dominant factors that should be considered when making decisions on selecting locations for manufacturing. will be held at each DC? (2 marks) b) d) Which type of inventory is your first choice for reduction? (2 marks) Question 8 Data analysis tools are being used to evaluate performance in process analysis. located in different regions of the country. (10 marks) CONFIDENTIAL/6 . on the average. the average weekly demand at each DC will be 50 units. For one of the products. The product is valued at $650 per unit. The average lead time will be two weeks. One of the analysis tools is graph. (4 marks) b) Question 7 Management has decided to establish three Distribution Centers in its supply chain. Anticipation inventory should be negligible. since the demand during the lead time sometimes exceeds its average of 100 units (50 unitslwk x 2 wk). Average shipment sizes into each DC will be 350 units per trip. on the average of cycle inventory will be held at each DC? (3 marks) What is the cost of safety stock in dollars will be held at each DC? (3 marks) c) How much inventory. to save on transportation costs. Each DC will carry one week's supply as safety stock. List five data analysis tools available and describe its purpose. Business 11. Manufacturing Company (4 marks) c) State TWO (2) main goal for project. (2 marks) List examples of project for: 1. (4 marks) Question 10 d) List and explain THREE (3) basic patterns of most demanded time series. (6 marks) e) Give two criteria that must be considered when choosing the type of forecasting technique.FlIT /lBSII13/ AUG09 Question 9 a) b) Define Project Management. (4 marks) END OF QUESTION PAPER CONFIDENTIALI7 . 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