System Maintenance ManualNWA-033627-001 ISSUE 4.0 LIABILITY DISCLAIMER NEC Corporation reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval from NEC Corporation. Dterm is a registered trademark of NEC Corporation. PCPro is a trademark of NEC Corporation. Copyright 2010 NEC Corporation TABLE OF CONTENTS INTRODUCTION PURPOSE ................................................................................................................ OUTLINE OF THIS MANUAL ................................................................................... TERMS IN THIS MANUAL ....................................................................................... 1 2 3 PBX System Designation ................................................................................................. Terminal Name ................................................................................................................ 3 3 REFERENCE MANUAL ........................................................................................... PRECAUTIONS ........................................................................................................ 5 6 System Data Backup ....................................................................................................... 6 Chapter 1 MAINTENANCE SERVICES HOW TO READ THIS CHAPTER ............................................................................ FAULT MESSAGE ................................................................................................... 1-2 1-3 General Description ......................................................................................................... Fault Message ............................................................................................................. External Alarm Display Panel ...................................................................................... Service Conditions ........................................................................................................... Fault Message ............................................................................................................. External Alarm Display Panel ...................................................................................... Programming Procedure .................................................................................................. Fault Message ............................................................................................................. External Alarm Display Panel ...................................................................................... Operating Procedure ....................................................................................................... 1-3 1-3 1-4 1-5 1-5 1-5 1-6 1-6 1-15 1-15 STATION LINE STATUS DISPLAY .......................................................................... 1-16 General Description ......................................................................................................... Service Conditions ........................................................................................................... Programming Procedure .................................................................................................. Operating Procedure ....................................................................................................... 1-16 1-16 1-16 1-16 BATTERY RELEASE CONTROL ............................................................................. 1-18 General Description ......................................................................................................... Service Conditions ........................................................................................................... Programming Procedure .................................................................................................. Operating Procedure ....................................................................................................... 1-18 1-18 1-18 1-19 DIAGNOSTICS ......................................................................................................... 1-20 General Description ......................................................................................................... Service Conditions ........................................................................................................... Programming Procedure .................................................................................................. Operating Procedure ....................................................................................................... 1-20 1-20 1-21 1-21 i NWA-033627-001 Rev.4.0 95toc001.fm JULY/17/2009 ..........................................................................................................................................................................................................................................................................................................................................................................4............................................................................................................................................................................................................. 1-46 General Description .............................. 1-52 General Description . 2-12 Display on PCPro/CAT ....................................................................................................................................................................................................................................fm JULY/17/2009 .......................... Static Electricity Guard ............................................................................... Service Conditions .............................................................................. 2-7 2-8 LED Indication on Blades ....................................................................................................................................................................................................................................................................................................................... 2-2 Grounding Requirements .................. 1-48 General Description ............................0 95toc001................................................................................... Turning Power OFF ................................ 1-52 1-52 1-55 1-56 Chapter 2 TROUBLESHOOTING PRECAUTIONS .................................................................................................................................................... Programming Procedure ............. Troubleshooting by LED Indication on Blades ......... 1-48 1-48 1-49 PING COMMAND ....................... Programming Procedure ................... Turning Power ON ............................................................................................... Programming Procedure ....................................................................................................................................... FAULT DETECTION ............................................................................ Service Conditions ......................... 2-12 2-12 2-16 2-30 2-33 2-37 2-38 2-38 ii NWA-033627-001 Rev.................................................................................................. 1-32 1-34 1-42 QoS DISPLAY ON IP MULTILINE TERMINAL .......................................... Operating Procedure .......................................................................................................................................................................................... Station Line Status Display .................... 2-2 2-3 2-6 2-6 OUTLINE OF TROUBLESHOOTING ............................................................................................................................................................................................................................................................................................................................................................................................................ 1-46 1-47 1-47 STATION SERVICE STATUS DISPLAY .......................................................... 1-28 1-29 General Description ................................................................................................................................ 2-9 FAULT INFORMATION DISPLAY ............ Fault Message ................... Explanation of Symbols in Troubleshooting Procedure ................................................................... Troubleshooting by Contents of Complaint ............................................................................................................ How to Follow the “Tree” ........................... Service Conditions ............... FAULT REPORT SCHEDULING ....................................... Operating Procedure ............................................................................... Programming Procedure .................................... 1-29 1-29 1-30 1-31 VoIP LOG COLLECTION ............................................................. Service Conditions ............................................................BATTERY REPLACEMENT .................... Programming Procedure ............................................................................................................................................................................................................................... Fault Diagnosis and Troubleshooting ......... 1-32 General Description .. Service Conditions ........ ................................................ Line/Tie Line Fault ............... DESKCON Fault .......................0 95toc001............................................................................................................................ Digital Multiline Terminal Fault ..................................................... Power Failure Transfer (PFT) Fault ...............................................4...............................................fm JULY/17/2009 ................................................... iii 2-40 2-42 2-51 2-52 2-54 2-56 2-57 NWA-033627-001 Rev............................................. DSS Console Fault ....................................................................... C........................................... IP Station Fault ......................Station Line Fault ........................................................O.................................. 0 95toc001.fm JULY/17/2009 .THIS PAGE LEFT BLANK INTENTIONALLY.4. iv NWA-033627-001 Rev. and the recommended troubleshooting procedure when a fault has occurred. 1 NWA-033627-001 Rev.INTRODUCTION PURPOSE INTRODUCTION PURPOSE This manual explains the maintenance services provided with the SV8300.4. for maintenance personnel of this system.fm .0 95ch0001. service conditions. CHAPTER 2 TROUBLESHOOTING This chapter describes the precautions before troubleshooting.0 95ch0001. NOTE: For the following features. CHAPTER 1 MAINTENANCE SERVICES This chapter describes the general description. and the troubleshooting procedure flow chart. • CPU Program Upgrade • System Data Save/Load/Verify 2 NWA-033627-001 Rev. The following paragraphs summarize Chapters 1 and 2. programming and operating procedure of the maintenance services.INTRODUCTION OUTLINE OF THIS MANUAL OUTLINE OF THIS MANUAL This manual consists of two chapters.4. refer to the PC Programming Manual.fm NOVEMBER/21/2008 . they are designated as follows.INTRODUCTION TERMS IN THIS MANUAL TERMS IN THIS MANUAL PBX System Designation PBX system is designated as “PBX” or “system” usually. unless we need to mention the type of terminal in particular.4. TERMINAL NAME Multiline Terminal Digital Multiline Terminal PRODUCT NAME Dterm Dterm70 (Elite) Dterm75 (Series E) Dterm85 (Series i) DT300 Series DT310 DT330 IP IP Multiline Terminal Station IP Enabled Digital Multiline Terminal [North America only] Dterm75 (Series E) (IP Adapter Type) Dterm85 (Series i) (IP Adapter Type) DtermIP INASET DtermIP Soft Phone Dterm85 (Series i) (IP Bundled Type) DtermSP30 SP350 SIP Multiline Terminal DT700 Series DT710 DT730 DT750 Continued on Next Page 3 NWA-033627-001 Rev. When we must draw a clear line between the PBX systems.fm APRIL/16/2010 . SV8300: UNIVERGE SV8300 Terminal Name The following terminals are designated as “Multiline Terminal” usually.0 95ch0001. INTRODUCTION TERMS IN THIS MANUAL TERMINAL NAME Multiline Terminal IP SIP SIP Wireless Station Station Terminal PRODUCT NAME MH240 IP Single Line IP Single Line Telephone (SIP) Telephone (SIP) NOTE: Dterm75 (Series E)/Dterm85 (Series i) terminal can be used as the IP terminal by attaching the IP Adapter (IP Enabled Digital Multiline Terminal). 4 NWA-033627-001 Rev. This terminal provides users with all features currently available in IP Station.fm APRIL/16/2010 .0 95ch0001.4. 0 95ch0001. 5 NWA-033627-001 Rev.4. command functions and data required for programming the system. System Hardware Manual: Contains the installation procedure for the PBX system and the hardware installation procedure for the SV8300.fm . PC Programming Manual: Contains the functional description and the installation procedure for the PCPro.INTRODUCTION REFERENCE MANUAL REFERENCE MANUAL Refer to the following manuals during maintenance and troubleshooting: Command Manual: Contains the Customer Administration Terminal (CAT) operation. -Executing the system data backup once a day at the time set by CM43 Y=5>00 (If no data is set.0 95ch0001.fm .4.m. the default setting is 3:00 a. the data that has been set is invalid.) -Executing the system data backup from PCPro/CAT by CMEC Y=6>0: 0 • Do not reset the CPU blade while “SYSD” LED on the CPU blade is flashing. 6 NWA-033627-001 Rev. -Turning Off the system -System Reset (reset of CPU blade) -Changing the CPU blade to Off-Line Mode -Changing the CPU blade to On-Line Mode after system data setting under Off-Line Mode • You can execute the system data backup by the following two ways.INTRODUCTION PRECAUTIONS PRECAUTIONS System Data Backup CAUTION • If you operate as follows without system data backup after system data setting or service memory setting (registration of the features such as “Call Forwarding” and “Speed Calling [Speed Dialing]” from a station). You must execute the system data backup before the following operations. service conditions.UNIVERGE SV8300 System Maintenance Manual MAINTENANCE SERVICES Chapter This chapter describes the general description.fm .0 95ch1001. 1-1 1 NWA-033627-001 Rev. programming and operating procedure of the maintenance services.4. (2) and marking are as follows: (1): 1st Data (2): 2nd Data : Default With the system data clear command (CM00.0 95ch1001. OFF LINE : Command with this marking can be used only under Off-Line mode of the CPU blade.4. 1-2 NWA-033627-001 Rev. To set Off-Line mode.Chapter 1 MAINTENANCE SERVICES HOW TO READ THIS CHAPTER HOW TO READ THIS CHAPTER In the programming procedure. (2) Press RESET switch on the CPU blade. CM01). the data with this marking is automatically assigned for each command. the meaning of (1). (1) Set SENSE switch on the CPU blade to “E” or “F”.fm . (1) Item Access Date field Description Displays the date and time at which the fault information was last read. and displays the fault information on the PCPro or the Customer Administration Terminal (CAT).0 95ch1001. For CAT operation. refer to the Command Manual. The display format using PCPro is shown below: The fault information is displayed in the order that faults occur.fm APRIL/16/2010 . (1) (2) (3) No.4.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE FAULT MESSAGE General Description Fault Message This feature stores fault information into the Fault Store Memory. Continued on next page 1-3 NWA-033627-001 Rev. Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE No. you can detect the fault by a Major (MJ) alarm or Minor (MN) alarm indicated on external equipment (Alarm Display Panel). Occurrence Date and Time field Displays the date and time at which the fault occurred. Alarm field Displays the alarm type of the fault.4. slot or circuit.fm JULY/17/2009 .: No alarm MN : MN alarm MJ : MJ alarm Unit/Slot/Circuit field Displays relevant information only if the fault information pertains to a unit. Data field Displays detailed information about the fault selected in the Fault Display area. Error Type field Displays the number of the fault type. Alarm Display Panel SV8300 Fault Information (MJ/MN Alarm) 1-4 NWA-033627-001 Rev. displays “-”.0 95ch1001. External Alarm Display Panel [8300R3 software required] When a fault has occurred in the system. -. otherwise. (2) (3) Item Fault Display Area Description Number field Displays the unique number assigned to the fault information. 1-5 NWA-033627-001 Rev. (8) Controlling relay of external equipment provides controlling relay ON/OFF only. The MJ or MN alarm is assigned by CMEA Y=2. (9) The conditions when controlling relay of MN alarm are shown below. (5) External Alarm Indication is cleared when the turn off the system or the system reset. Minor Alarm or No Alarm Indication) can be programmed by CMEA Y=2 or set by PCPro for each fault kind. (7) External Alarm Indication can be accommodated only for the RELAY port of Main Unit (Unit01).4. (6) External Alarm Indication can be provided by external equipment with controlling relay. • When MN alarm has cleared. Remote Unit (Unit02-50) or PGD (2)-U10 ADP/External Relay Interface of CPU blade cannot be accommodated. External Relay turn OFF.0 95ch1001. (4) External Alarm Indication of external equipment can be cleared by CMEA Y=1>00/01/02 from PCPro/CAT. (3) External Alarm Indication of external equipment cannot be cleared by CMEA Y=0>F from PCPro/ CAT. (2) The notification for maintenance is indicated by the alarm lamp (MJ/MN) on external alarm panel.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE Service Conditions Fault Message (1) The maximum number of fault information that can be stored is 10.fm JULY/17/2009 . (10) The relay control (MJ alarm ON/OFF) can be assigned by CM08>912 from PCPro/CAT. External Alarm Display Panel [8300R3 software required] (1) “MJ Alarm occurred” or “MN Alarm occurred” displays on the external equipment. (2) The alarm kind (Major Alarm. • When MN alarm has occurred. External Relay turn ON. • Y=2 (1) See the following table. and which kind of alarm is indicated.0 95ch1001. (2) See the following table. (1) 450 (2) 1 : To store CMEA Assign which kind of fault information is stored into the fault information memory.4. NOTE: CMEA programming can be set by the PCPro.fm JULY/17/2009 . 1ST DATA DATA 2ND DATA MEANING Fault Kind: Occurrence System reset 012 CS/ZT fault occurred 016 It is a day periodic maintenance 017 Activation Code error occurred during the License Activation (Center Activation) 021 ISDN D-channel link connection failure 022 CCIS link connection failure 025 Number of lockout stations was more than predetermined number NOTE 2 026 DLC blade down 028 SMDR output buffer (SRAM) exceeded 80 % [8300R3 software required] 029 SMDR output buffer (SRAM) overflow [8300R3 software required] 02B CS/ZT fault occurred 02C LAN application fault occurred MEANING 0 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output ~ NOTE 1 001 DATA 3 NOTE 3 Continued on next page A 1-6 NWA-033627-001 Rev.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE Programming Procedure Fault Message (1) To set the fault information storage from the PCPro by Command Operation DESCRIPTION START DATA CM08 Enable the fault information storage feature. 0 95ch1001.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION A CMEA DATA 1ST DATA 2ND DATA MEANING DATA MEANING 040 Traffic of IP network exceeded limit bandwidth 0 041 Traffic of IP network exceeded warning bandwidth 042 Communication error occurrence between Main Unit and Remote Unit NOTE 4 043 SIP trunk failure 048 Remote System Upgrade External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output 04A Long call duration information 061 VoIPDB Startup Process is failure [8300R4 software required] 100 Power failure 102 DTI line failure 104 SV8300 Blade down 106 SV8300 Blade reset with CME0 Y=3 107 Lack of option value 108 Lack of Highway Channel 109 Auto Blade Reset by TDM-Blade Lockup [8300R3 software required] 10A CPU SRAM failure [8300R3 software required] NOTE 6.4. NOTE 7 10B Restricted blade [8300R3 software required] 10C Firmware version un-matching between CPU blade and Line/Trunk blade [8300R3 software required] ~ DATA 3 NOTE 5 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: Fault Memory store/No External Alarm output Continued on next page B 1-7 NWA-033627-001 Rev.fm APRIL/16/2010 . 4.fm APRIL/16/2010 .0 95ch1001.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION B DATA 1ST DATA CMEA DATA 10D 2ND DATA MEANING MEANING 0 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output ~ Lack of Highway Channel for data communication [8300R3 software required] DATA 3 10E Illegal use of CPU blade for Remote Unit only [8300R3 software required] External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: Fault Memory store/External Alarm is MN alarm 110 Communication error occurrence between active CPU and stand by CPU [8300R4 software required] External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output 112 Expansion Chassis (2U) failure [8300R3 software required] 114 Automatic module reset due to Expansion Chassis (2U) lockup [8300R3 software required] External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: Fault Memory store/No External Alarm output Continued on next page C 1-8 NWA-033627-001 Rev. Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION C DATA 1ST DATA CMEA 2ND DATA MEANING DATA MEANING 115 Automatic module reset due to Expansion Chassis (2U) lockup [8300R3 software required] 0 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: Fault Memory store/No External Alarm output 116 All blades lockup in Expansion Chassis (2U) [8300R3 software required] Fault Kind: Restoration 031 ISDN D-channel link connection returned to normal condition 032 CCIS link connection returned to normal condition 035 Number of lockout stations restored to less than predetermined number NOTE 8 036 DLC blade returned to normal condition 038 SMDR output buffer (SRAM) return to normal condition from 80 % condition [8300R3 software required] 039 SMDR output buffer (SRAM) return to normal condition from overflow [8300R3 software required] 03B CS/ZT returned to normal condition 03C LAN application returned to normal condition NOTE 3 050 Traffic of IP network returned to normal condition from limit bandwidth excess 051 Traffic of IP network returned to normal condition from warning bandwidth excess ~ DATA 3 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output Continued on next page D 1-9 NWA-033627-001 Rev.4.0 95ch1001.fm APRIL/16/2010 . [Australia Only] (1) 06 (2) 01-99 : Number of Line Fault trunk NONE : No detection Assign the number of detected faulty trunks to give alarm.4.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION D 1ST DATA CMEA 2ND DATA DATA MEANING DATA MEANING 052 Communication error restoration between Main Unit and Remote Unit NOTE 4 0 053 SIP trunk returned to normal condition 101 Power failure returned to normal condition 103 DTI line returned to normal condition 105 SV8300 Blade returned to normal condition External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: No Fault Memory store/No External Alarm output 111 Communication error restoration between active CPU and stand by CPU [8300R4 software required] 113 Expansion Chassis (2U) returned to normal condition [8300R3 software required] ~ CM42 DATA 3 External Alarm Kind 0: Fault Memory store/No output of External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm 3: Fault Memory store/No External Alarm output Assign the number of stations in line lockout to give alarm. (1) 182 (2) 01-60 : 1-60 hours NONE : 60 hours E 1-10 NWA-033627-001 Rev.fm APRIL/16/2010 . (1) 01 (2) 01-99 : Number of lockout stations NONE : No “Lockout Alarm Display” Assign the number of detected faulty trunks to give alarm. [Australia Only] (1) 07 (2) 01-99 : Number of Line Fault trunk NONE : No detection Assign the time for monitoring long call duration of trunk call.0 95ch1001. • Y=286 (1) 00-63: Trunk Route No. even if the 2nd data is set to 0/1/2/3. In this case. no alarm is output in the case of Power On. NOTE 2: The External Alarm Kind for “Number of lockout stations was more than predetermined number” is fixed as MN. and reset by CPU SENSE switch selection.fm APRIL/16/2010 . 02C/03C is also registered to the CPU blade when the OAI fault occurs/the OAI fault is restored.O) • Fault Kind 03C (LAN application returned to normal condition) (a) Association is established (AARQ received) 1-11 NWA-033627-001 Rev. Reset key operated. it simply means the fault information is to be registered into Fault Memory. reset from the PCPro/CAT. (2) 0 : Not provided 1 : To provide END NOTE 1: Even if the external alarm is set as MN or MJ alarm for system reset (1st data=01). The OAI fault contents that are registered to the CPU blade as follows.4. • Fault Kind 02C (LAN application fault occurrence) (a) ABOUT/RLRQ (U-ABOUT/RLRQ received) (b) Fault detection by health check (health check IP T. External Alarm Kind cannot be changed.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE E CM35 DESCRIPTION DATA Provide registering fault information when long call duration of trunk call occurs. NOTE 3: The fault information of the fault kind No.0 95ch1001. In the case of this office data. fm APRIL/16/2010 .Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE NOTE 4: Confirm the following fault information. the fault information “Reset by CAT or PCPro” (Fault occurrence kind No. 001: System Reset 042: Communication error occurrence between Main Unit and Remote Unit 052: Communication error restoration between Main Unit and Remote Unit When Remote Unit starts the survival mode operation. Remote Unit on survival mode checks at every 30 seconds if the communications to Main Unit are possible. In addition. it simply means that the fault information is to be registered into Fault Memory. In this case. 052) is registered to the CPU blade of Main Unit at 20 seconds later from the predetermined time set by CM0B Y=1XX>80. When the Remote Unit regards that the communications are possible. “Failure occurred” is displayed on the PCPro. 1-12 NWA-033627-001 Rev. (The SMDR data in SRAM memory cannot be guaranteed to save when the system is power-off for over a week. when you check Remote Unit operations by survival mode as fault information from PCPro/CAT in Remote UNIT over IP. NOTE 8: The External Alarm Kind for “Number of lockout stations was less than predetermined number” is fixed to No Alarm. However. In the case of this office data. External Alarm Kind cannot be changed. NOTE 5: About long call duration of trunk call (fault kind: 04A) • When Long call duration failure occurs.) NOTE 7: Failure cannot be judged correctly when SRAM data all clear by CM00>02 is never executed. this fault information can be output.0 95ch1001. 042) is registered to the CPU blade of Main Unit at 20 seconds later from the predetermined time set by CM0B Y=1XX>80. the call is registered as long call duration failure. NOTE 6: When SRAM memory is unsettled at the time that the system is started up. “Communication error occurrence between Main Unit and Remote Unit” (Fault occurrence kind No. even if the 2nd data is set to 0/1/2/3. because the battery of SRAM runs down about a week later. • After a trunk is seized. 001) is registered to the CPU blade of Remote Unit. “Communication error restoration between Main Unit and Remote Unit” (Fault occurrence kind No. there is a tolerance up to 30 minutes between monitoring time set by office data and actual time to be registered.4. when the trunk is seized longer time than the monitoring time (1-60 hours) set by CM42>182. BLADE RESET NOTE: When the PGD(2)-U10 ADP is accommodated to the Remote Unit. (2) 10: DLC blade CM10 Assign the station number connected to PGD(2)-U10 ADP to its associated Physical Port number. (2) 3: External relay/external key only Specify the External Key group number.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE (2) To clear the MJ/MN alarm by external key DESCRIPTION START CM05 DATA Assign a Unit and Slot number to the DLC blade. . • Y=66 (1) X-XXXXXXXX: Station No. YY: 01-18: Slot No. ZZ : 01-18: Slot No. (2) FX-FXXXXXXXX: Station No. • Y=0 (1) XX ZZ XX: 01-50: Unit No. NOTE2: Whether the following equipments can be accommodated to the same DLC blade or not are depended on this data. execute the system data copy by CMEC Y=8 before executing the blade reset. BLADE RESET • Y=63 (1) X-XXXXXXXX: Station No.4. XX: 01-50: Unit No. ZZ : 01-32: Circuit No.0 95ch1001. CM12 Assign the Kind of PGD(2)-U10 station. • Y=00 (1) XX YY ZZ: Physical Port No. (2) 00-63 : External Key Group No.When the second data is set to “0” Accommodatable : DT300/Dterm85/Dterm70/PGD(2)-U10 ADP Unaccommodatable : Dterm75/DESKCON . (2) 0 : To accommodate 1 : Not accommodated CM13 NOTE1: Set this data only for a Base Port of DLC blade. • Y=65 (1) X-XXXXXXXX: Station No. Allow the accommodation of PGD(2)-U10 ADP.When the second data is set to “1” Accommodatable : DT300/Dterm85/Dterm75/DESKCON Unaccommodatable : Dterm70/PGD(2)-U10 ADP A 1-13 NWA-033627-001 Rev.fm APRIL/16/2010 . refer to PC Programming Manual. (2) 00: MJ/MN Alarm Clear key END (3) To set Alarm Kind of Fault Information using PCPro For the way of setting Alarm kind of Fault Information using PCPro.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE A DESCRIPTION DATA CM61 Assign the function of MJ/MN alarm clear key to the external key. • Y=30 (1) XX Z XX : 00-63: Key Group No. assigned by CM12 Y=66 Z : 0/1: Circuit No.0 95ch1001.fm APRIL/16/2010 .4. 1-14 NWA-033627-001 Rev. DESCRIPTION START CM44 Select the external alarm kind. NOTE: CM08 DATA • Y=00 (1) 312.Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE External Alarm Display Panel [8300R3 software required] NOTE: Setting of MJ/MN alarm of Fault Occurrence and Restoration is already programmed. (1) 912 (2) 0 : Relay OFF (External alarm is MJ alarm/Relay ON (Clear the external alarm (MJ)) 1 : Relay ON (External alarm is MJ alarm/Relay OFF (Clear the external alarm (MJ)) END Operating Procedure To Display Fault Messages using PCPro For details. refer to the System Hardware Manual. • ERELAY port (EXCNT1) 1st data=312 • ERELAY port (EXCNT2) 1st data=313 Select the external relay control for MJ alarm.0 95ch1001. the first data must corresponding between the RELAY port and the Circuit number assigned by CM44 Y=00. refer to PC Programming Manual. For detail of connecting the Alarm Display Panel.4.fm APRIL/16/2010 . 313: External Relay Interface of CPU blade (2) 38XX XX : 01-02: Fault Information 01 : MJ Alarm 02 : MN Alarm NONE : No Data When connecting the RELAY port (Built-in CPU blade) and the MJ/MN lamp of Alarm Display Panel. 1-15 NWA-033627-001 Rev. Programming Procedure No programming is required.4.) DE COMMAND=EC1 EC1>XXXXXXXX : XXXXXXXX : XX XX XX-_ 1 2 3 4 Explanation of Screen Information: 1 Station Number: X-XXXXXXXX (1-8 digits) 1-16 NWA-033627-001 Rev. Service Conditions This feature is not available when the system is off-line. Operating Procedure Operation: ST COMMAND=_ EC1 + DE COMMAND=EC1 EC1>_ X-XXXXXXXX + (Station No.fm APRIL/16/2010 .0 95ch1001.Chapter 1 MAINTENANCE SERVICES STATION LINE STATUS DISPLAY STATION LINE STATUS DISPLAY General Description This feature displays the line status for a single line telephone or a Multiline Terminal using the CAT or the PCPro. Chapter 1 MAINTENANCE SERVICES STATION LINE STATUS DISPLAY 2 Analog Line/Digital Line 00: LC (Single Line Tel.0 95ch1001.) 10: DLC (Digital Multiline Terminal) 20: IP Station 3 Hardware Test See “Status of Single Line Telephone/Multiline Terminal” below. STATUS OF DIGITAL MULTILINE TERMINAL 00 Normal operation of blade NOTE Terminal is not connected or Tip wire is grounded Terminal is not connected 01 Blade is not mounted/ initialized NOTE Terminal is connected Terminal is connected 02 – Short circuit is made on the line – 03 – Ring wire is grounded – 04 – DLC blade is not mounted – 05 – Terminal failure – 06 – DLC blade down – 07 – 08 – INDICATION NOTE: 4 – Line failure detected STATUS OF IP STATION – – When using the single line telephone.FF: See “Station Status Information” of CMF5.fm JULY/17/2009 . Status of Single Line Telephone/Multiline Terminal STATUS OF SINGLE LINE TEL. “Terminal is not connected” or “Terminal is connected” cannot be displayed.) 1-17 Page 1-22.4. (This data is same as the status code NWA-033627-001 Rev. Software Test 01 . fm . and prevent an excessive discharge of the battery.4. 1-18 NWA-033627-001 Rev.Chapter 1 MAINTENANCE SERVICES BATTERY RELEASE CONTROL BATTERY RELEASE CONTROL General Description When the AC power is to be cut off intentionally (such as maintenance for the building).O. Programming Procedure No programming is required. System Diagram of Battery Release Control PBX C. using the PCPro or the CAT.0 95ch1001. this feature can disconnect the batteries from the PBX. NETWORK PWR MODEM PCPro ENTERING COMMAND BATTERY MODEM CPU BATTERY CONNECTION RELAY Service Conditions The battery disconnection is canceled if the system is initialized (Power off/on or Reset). OK 1-19 NWA-033627-001 Rev.4. (0: Battery released) 1 + EXE EC0>00:0 – 1 Enter 1 for the second data to reconnect. specify the desired unit (01 to 50) whose battery is to be disconnected.0 95ch1001.02.fm APRIL/16/2010 .Chapter 1 MAINTENANCE SERVICES BATTERY RELEASE CONTROL Operating Procedure (1) To disconnect the battery ST COMMAND= EC0 + DE EC0> 00 + DE EC0>00:1 – For the first data. specify the desired unit (01 to 50) whose battery is to be reconnected.03 and 04 collectively. the current status of the specified unit is displayed. To specify Unit 01. When the first data is entered. enter 00. When the first data is entered. To specify Unit 01.03 and 04 collectively. OK (2) To reconnect the battery ST COMMAND= EC0 + DE EC0> 00 + DE EC0>00:0 – For the first data.02. (1: Normal operation) 0 + EXE EC0>00:1 – 0 Enter 0 for the second data to disconnect. enter 00. the current status of the specified unit is displayed. 0 95ch1001. busy tone. holding. three-way calling.Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS DIAGNOSTICS General Description To assist maintenance personnel. voice calling. this feature provides diagnostic capabilities such as fault code generation.) Types of Connection (station-to-station. register number) Short circuit on line The following trunk status information can be displayed on the PCPro or the CAT by direct command: • • • • • • • • Idle Ringing in Incoming queue to Attendant Console Holding In a tandem connection Incoming queue to UCD Dialing Receiving dialed digits 1-20 NWA-033627-001 Rev. Service Conditions (1) The following station status information can be displayed on the PCPro or the CAT by direct command: • • • • • • • (2) Idle Line Lockout Dialing Tone Trunk Connection (reorder tone. service set tone. etc. which can be accessed from the PCPro or the CAT.) Destination number (trunk number.4. device status information and alarm information recording. etc.fm . fm . a maintenance person can read the slot number of any device which does not respond to the main processor or provides an illegal status to the main processor.) DE XXXX : XXXXXXXX XXXXXXXXX *a *b *c *d *e *f *g XXXXXXXXXXXXXXXXXXXXXXX *h *i *j *k *l *m *n *o *p *q *r *a : Station No. Programming Procedure No programming is required.Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS (3) The following information is stored and can be displayed on the PCPro or the CAT using a memory dump command in hexadecimal format: • • • • (4) Program address where an endless loop has occurred Last reset time for main program Last reset time for firmware program The reason for reset (power-on. command from PCPro or CAT) The PBX has a built-in patrol program that monitors the status of all connected devices. when no response or an invalid response from a device is received. From the PCPro or the CAT. Operating Procedure (1) Station Status Information Operation: ST COMMAND= F50 + DE F50> 0 + X-XXXXXXXX + (Station No. 1-21 NWA-033627-001 Rev. *b : Designated Address *c-*r: Status Code of the designated Address 0-15 For the meaning of status code. endless loop.0 95ch1001. see “Station Status Information” on next page. this program stores in memory the slot number of that device. rotary switch.) or 0 + FX-FXXXXXXXX (Multiline Terminal No. RESET key. Additionally.4. fm .Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Station Status Information STATUS CODE DESCRIPTION 01 Idle 02 In Line Lockout mode 10 Dialing to an ORT 11 Dialing to a trunk 12 Dialing to an ORT (After consultation hold a station) 13 Dialing to an ORT (After consultation hold a trunk) 14 Dialing to a trunk (After consultation hold a station) 15 Dialing to a trunk (After consultation hold a trunk) 1F Dialing to an ORT (After consultation hold 3 party Conference Trunk) 20 In Reorder Tone connection 21 In Reorder Tone connection (While consultation hold a Station) 22 In Reorder Tone connection (While consultation hold a trunk) 23 In Reorder Tone connection (While consultation hold 3 party Conference Trunk) 2C In Howler Tone connection 30 In Service Set tone connection 32 In Service Set tone connection (While consultation hold a trunk) 40 In Ringback Tone Connection 41 In Ringback Tone Connection for the second call (After consultation hold a station) 42 In Ringback Tone connection for the second call (After consultation hold a trunk) 50 Ringing (Call from a station) 51 Ringing (Call from an outside party) 55 Ringing (Automatic Wake Up Call) REMARKS Continued on next page 1-22 NWA-033627-001 Rev.4.0 95ch1001. 0 95ch1001. 1-23 NWA-033627-001 Rev.fm .Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Station Status Information STATUS CODE DESCRIPTION 60 In Station to Station connection 62 In Three-Way Calling 65 Holding 66 Voice Call to a Multiline Terminal 67 Voice Call from a Station 71 In Station to Trunk connection 72 Three-Way Calling with a station and a trunk C4 In a CAT mode (For Multiline Terminal) C8 In a UCD Queue C9 In a UCD Queue after holding a station CA In a UCD Queue after holding a trunk NOTE: REMARKS The status codes not described in “Station Status Information” mean busy conditions.4. Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS (2) Trunk Status Information Operation: ST COMMAND= F50 + DE F50> 0 + DXXX + (Trunk No.fm .0 95ch1001. *b : Designated Address *c-*r: Status Code of the designated Address 0-15 For the meaning of status code. see “Trunk Status Information” on next page.) DE DXXX : XXXXXXXX XXXXXXXXX *a *b *c *d *e *f *g XXXXXXXXXXXXXXXXXXXXXXX *h *i *j *k *l *m *n *o *p *q *r *a : Trunk No.4. 1-24 NWA-033627-001 Rev. 4.Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Trunk Status Information STATUS CODE DESCRIPTION 01 Incoming queue to Attendant Console 03 Attendant Camp On 04 In a trunk to station connection 05 Dialing In (Tie Line) 06 In a tandem connection 08 Hold by Exclusive/Nonexclusive Hold 09 TAS in progress 0A Incoming queue to UCD 0B Three-Way Calling with a station and two trunks 0D In Ringback Tone/Busy Tone connection (Tie Line) 0E Waiting for release signal from distant office 10 Sending dialed digits (Outgoing Trunk of a tandem connection) 11 Three-Way Calling with two stations 14 Dialing In (Incoming Trunk of a trunk to trunk connection) 19 Ringing In (Trunk Direct Appearance on Multiline Terminal) 1A Ringing In (Direct In Termination-DIT) 1B Ringing In (Trunk Direct Appearance and DIT) 20 Holding by Call Hold 21 Holding by Call Park 2A Incoming Queue to UCD (While sending message) 2B Incoming Queue to UCD (After sending message) FF Idle 1-25 REMARKS NWA-033627-001 Rev.fm NOVEMBER/21/2008 .0 95ch1001. Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS (3) Alarm Information Operation: ST COMMAND= F53 + DE F53> XXXX + (Memory Dump Data) DE XXXX : XXXXXXXX XXXXXXXXX *a *b *c XXXXXXXXXXXXXXXXXXXXXX *a: Memory Dump Data *b: Designated Address *c: See “Alarm Information” on next page.4.0 95ch1001. 1-26 NWA-033627-001 Rev.fm . 4.Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Alarm Information MEMORY DUMP DATA 0000 ALARM INFORMATION REMARKS Last Reset Time for Central Processing Unit (CPU) YYYY MM DD HH MM SS Second (00-59) Minute (00-59) Hour (00-23) Date (01-31) Month (01-12) Year (2010-2999) 0001 Reason for System Reset 00: Power on 01: RESET on CPU blade 02: Endless Loop in H-Rank 03: Endless Loop in L-Rank 05: Stack Trouble 06: Address Trouble 07: COP Alarm 08: Abort 09: SENSE on CPU blade 0B: Command from PCPro/CAT 1-27 No fault System fault No fault NWA-033627-001 Rev.fm APRIL/16/2010 .0 95ch1001. Chapter 1 MAINTENANCE SERVICES BATTERY REPLACEMENT BATTERY REPLACEMENT The interval of battery replacement depends on the ambient temperature. you must keep the record of the installation date and the replacement date.4.fm JULY/17/2009 . The following caution label shows battery replacement interval and attached to the CPU chassis. And you should refer to the BATTERY REPLACEMENT TABLE for exchanging the battery. When you set up the battery for the first time.0 95ch1001. 1-28 NWA-033627-001 Rev. 0 95ch1001. for example. (4) The alarm indication can be cleared by CMEA Y=1 from CAT/PCPro. (3) The number of Multiline Terminal which indicates the periodic maintenance is two in a system. The Multiline Terminal function key steady lights as MJ alarm. (2) The notification for maintenance is indicated by the alarm lamp (MJ/MN) on the external alarm panel.Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING FAULT REPORT SCHEDULING General Description This feature provides the system to register pre-determined date for periodic maintenance in advance and notify the information on the day by the Multiline Terminal function key lamp or external alarm display panel. 1-29 NWA-033627-001 Rev.4.fm JULY/17/2009 . are registered by CM43 Y=2 in advance. or the Multiline Terminal function key lamp. battery check. The MJ or MN alarm is selected by CMEA Y=2 in advance. or flashes with 60 IPM as MN alarm. PBX Alarm Panel MJ MN Indicate the lamp on the scheduled date 1 2 4 AB C GH I 5 7 PQ RS JK L 8 TU V 3 DE F Fe 6 atu re 9 0 OP ER # CPU Multiline Terminal Register the time of periodic maintenance Service Conditions (1) The maximum of eight pre-determined dates for periodic maintenance. + . 2 (2) X-XXXXXXXX: My line number of Multiline Terminal CM90 Assign the alarm indication key to Multiline Terminal function key. • Y=3 (1) 00-07: Periodic maintenance (2) 0 : Battery check 1-7: Check item No. do the following programming: START CM43 DESCRIPTION DATA Assign the date and time setting for periodic maintenance. 7 CM51 Specify the Multiline Terminal for alarm display. 1 02: Multiline Terminal No.fm APRIL/16/2010 . • Y=00 (1) My Line No. • Y=2 (1) 00-07: Periodic maintenance (2) YYYY MM DD HH YYYY: 2010-2099 (Year) MM : 01-12 (Month) DD : 01-31 (Date) HH : 00-23 (Hour) Assign the check item for periodic maintenance. • Y=16 (1) 01: Multiline Terminal No. if required. if required.alarms (2) CCC: Alarm clear END 1-30 NWA-033627-001 Rev. (2) F5020: Alarm display CMEA Set the alarm kind for periodic maintenance.0 95ch1001. • Y=2 (1) 016 (2) 1: MN alarm 2: MJ alarm END (2) To clear the alarm. • Y=1 (1) 00 : Clear all of MJ/MN/-. do the following programming: START CMEA DESCRIPTION DATA Clear external alarms.4.Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING Programming Procedure (1) To set a periodic maintenance reminder. 1-No. +Key No. alarms 01: Clear MJ alarms 02: Clear MN alarms 1-31 NWA-033627-001 Rev..0 95ch1001.4.fm JULY/17/2009 .Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING Operating Procedure • To clear the alarm display Operation: ST COMMAND= EA1 + DE EA1> XX + DE EA1>XX:XX– CCC + EXE OK XX: 00: Clear all of MJ/MN/. Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION VoIP LOG COLLECTION General Description By collecting the fault logs or call logs and outputting them.0 95ch1001. Number of re-sending control packets .4. Reset causes. you can know the causes when faults or error occur in the SV8300. Number of received error control packets . Fault Log Collection Printer PCPro (PC) 1. Number of failed re-sending control packets . (1) Fault Log Collection You can collect the fault logs and output them to the RS port of CPU by system data setting. Number of error control sequences Router Router 2.fm . Designation of fault logs collection of station B 3. you can specify the cause of faults. Fault logs sending Network Exit Exit N N E E C Help C Help MIC MIC Station A Station B 1-32 NWA-033627-001 Rev. When faults occur in the system. Number of sending/received control packets . Reset time SV8300 . Confirmation of output fault logs . Call Log Collection Printer PCPro (PC) 4. Number of lost received packets Router 3. If RTP is not received a certain amount of time (about 10 seconds) from SIP trunk to CPU blade. Communication Time SV8300 . by using the SIP with connected party.fm NOVEMBER/21/2008 .Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION (2) Call Log Collection You can collect the call logs and output them to the RS port of CPU by system data setting. Confirmation of output call logs .4. Call logs sending Router 3. Call logs sending Network Exit Exit N N E C Help MIC Station A (3) E C Help 1. By this feature. you can avoid occupying channels if a disconnected message is not received because of a network failure.0 95ch1001. Communication between Station A and Station B 2. Number of sending/received packets . Communication is completed MIC Station B RTP monitoring RTP monitoring is the feature that monitors whether an RTP is received during call. 1-33 NWA-033627-001 Rev. a fault notification is sent and the call is restored to normal state. You can analyze communication conditions of the IP network. . 7.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Service Conditions (1) General conditions • Terminals/blades and available firmware versions that enable to collect fault logs/call logs are as follows.3.80 or later Dterm85 (Series i) (IP Bundled Type) Ver. 2.ITR-16D-2 (BK/WH) TEL (Available when firmware of ITR-16D-3 (BK/WH) TEL is installed) .0 95ch1001.80 or later NOTE Blades NOTE: DtermIP INASET (ITR-240G-1) Soft Phone (DtermSP30 only) VoIPDB E0 2.80 or later F Ver. 1-34 NWA-033627-001 Rev. 2. To output the fault logs and call logs.ITR-8D-2A (BK/WH) TEL (Available when firmware of ITR-8D-3A (BK/WH) TEL is installed) .) must be installed in the PC (PCPro cannot be used while using the communication software).0.ITR-8D-2U (BK/WH) TEL (Available when firmware of ITR-8D-3 (BK/WH) TEL is installed) .4.ITR-8D-2 (BK/WH) TEL (Available when firmware of ITR-8D-3 (BK/WH) TEL is installed) . But it will be available when the new firmware is installed. Available: × Terminals/Blades Firmware Version Fault Log Call Log Collection Collection Terminals Dterm85 (Series i) (IP Adapter Type) Ver.fm APRIL/16/2010 .ITR-16D-2U (BK/WH) TEL (Available when firmware of ITR-16D-3 (BK/WH) TEL is installed) • Collected fault logs and call logs can be output to a PC via the RS port (RS-232C) of the CPU blade.ITR-16D-2A (BK/WH) TEL (Available when firmware of ITR-16D-3A (BK/WH) TEL is installed) .0 or later × × × × × × × × × × Fault information store/display is not available for the following Dterm85 (Series i) (IP Bundled Type). communication software (Hyper Terminal. etc. and set emulation to VT100. (2) Conditions of fault log collection • By collecting fault logs. • By collecting fault logs. • The fault logs are collected by the following timing. you can specify the reset causes and reset time. select File Properties. the number of received control packets.When IP Stations login to the system.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION NOTE: To use Hyper Terminal. the number of failed re-sending control packets. and when the VoIPDB is in online status . be sure to set the CPU blade to on-line mode (set SENSE switch to 0-4). STN31100 08/04/30 12:48:19 1 2 DATA=1:RESET CAUSE 1=06440755 08/04/25 17:38:35 2=06440755 08/04/25 18:23:19 3=06440755 08/04/25 18:26:06 4=06440755 08/04/28 10:34:17 5=06440755 08/04/28 14:50:03 6=06440755 08/04/28 16:23:48 7=06440755 08/04/28 20:26:53 8=06440755 08/04/30 12:48:03 3 3 4 5 4 5 DATA=2:CONTROL PACKET COUNTER (PROTOCOL=2) 6 1=000016AD 2=000016AD 3=00000008 5=000016A6 6=00000C0A 7=00000000 4=00000001 7 3 DATA=3:REGISTRATION NG 1=FF-DRS0 2=FF-DRS0 3=FF-DRS0 4=FF-DRS1 5=FF-DRS1 6=FF-DRS1 7=FF-DRS2 8=FF-DRS2 3 8 TIME OUT 9 1-35 NWA-033627-001 Rev. you can calculate the number of sending control packets. the number of re-sending control packets. the received error control packets. .fm .0 95ch1001.4. and the error number of control sequences. • To collect the fault logs and call logs.When you set the system data for fault logs collection (CMEA Y=6>11) from PCPro/CAT • The output format of fault logs is as follows. 001-128) NOTE 1 2.245) 1-36 NWA-033627-001 Rev. • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. Station No.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Explanation of Screen Information: 1. Reset Occurrence Time: XX/XX/XX XX:XX:XX (YY/MM/DD HH:MM:SS) NOTE 2 6. Log No.0 95ch1001. YYY=VoIPDB Channel No. 01-50. Fault Log Collection Time: XX/XX/XX XX:XX:XX (YY/MM/DD HH:MM:SS) 3. Cause for reset: AABBCCDD (AA=major division.: 1-F 4. No.4.fm NOVEMBER/21/2008 . BB/CC/DD=not used) NOTE 2 <Dterm85 (Series i) (IP Bundled Type/IP Adapter Type)/Soft Phone> AA MEANING 01 Self Reset: Before the registration/Before DRS01 (required a default setting) 02 Self Reset: During the registration/Before DRS03 (confirmed a reply of signal pass setting) 03 Self Reset: After the registration/During a default setting 04 Self Reset: Call processing 05 Self Reset: During a partial default setting 06 Self Reset: Diagnostic command unreceived/KeepAlive NG 07 Soft Reset Receiving 08 DHCP Invalid 09 Configuration mode finish (Dterm85 (Series i) (IP Bundled Type) only) 0A Reset statement from PROTIMS (Dterm85 (Series i) (IP Bundled Type) only) <VoIPDB> AA 00 MEANING VoIPDB Reset 5. [1-8 digits]) • For VoIPDB: VoIPXXYYY (XX=Unit No./VoIPDB Channel No. Protocol Type: PROTOCOL=1 (iLP-PM) /=2 (PROTIMS) /=4 (UDP/H. 245 timeout.245 packets received F : Number of H. 1-37 NWA-033627-001 Rev. Number of sending/received control packets: XXXXXXXX NOTE 3 • For PROTOCOL=1 (iLP-PM) 1: Total number of sending control packets 2: Number of re-sending control packets 3: NG number of re-sending control packets 4: Total number of received control packets 5: Total number of received error packets 6: Number of error sequences 7: Number of overlapped sequences • For PROTOCOL=2 (PROTIMS) 1: Total number of packets sending 2: Number of ACK request packets sending 3: Number of packets re-sending 4: Number of third retry occurrence of re-sending 5: Total number of packets received 6: Number of ACK request packets received 7: Total number of error packets received • For PROTOCOL=4 (UDP/H. etc.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 7.fm .245) 1 : Total number of sending packets 2 : Number of master mode UDP sending packets 3 : Number of master mode UDP re-sending packets 4 : Number of slave mode UDP sending packets 5 : Number of slave mode UDP re-sending packets 6 : Number of H.4.245 packets sending 7 : Total number of received packets 8 : Number of master mode UDP received packets 9 : Number of master mode UDP timeout packets A: Number of master mode UDP NG packets B: Number of slave mode UDP received packets C: Number of slave mode UDP timeout packets D: Number of slave mode UDP NG packets E: Number of H.0 95ch1001. Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 8.) 0F Obtaining PH Failed Partly 10 Registration Overrun 11 Resource Disabled 12 Message Content Error FF DRS Connection Time Out <Y=DRS number: 1 to 4> 1: Primary 2: Secondary 3: Tertiary 4: Fourth 9.4. Two items are displayed per line. Registration NG Cause: XX-DRSY (XX=error notifications from DRS. NOTE 2: The maximum eight records of reset cause and reset occurrence time can be displayed.) NOTE 4 [Output arbitrarily per component] <Error Notification from XX=DRS> XX MEANING 01 ID Unregistered (There are not ID data in PBX. Four items are displayed per line. Y=DRS No. however this is displayed only when the data has been notified. It also is displayed if the IP component does not provide the fault log collection. NOTE 4: The maximum eight records of DRS No. NOTE 5: This is displayed if the fault log cannot be read from each IP component.) 02 Disabled (Use of the device which tried to be registered is restricted. Fault log reading timeout display NOTE 5 NOTE 1: For the fault logs collection after the VoIPDB reset execution. however this is displayed only when the data has been notified.) 05 Disabled Number (The assigned fixed station number to be registered is disabled.) 09 Device Type Unrecognized (The registration chassis failed to recognize the device type.fm . and the cause of registration NG occurrence can be displayed. however this is displayed only when the data has been notified. NOTE 3: The counting items and its meaning are different according to the protocol type.) 03 Over Registration (The assigned ID/station number has been already registered. 1-38 NWA-033627-001 Rev. the least channel number of the VoIPDB is displayed.) 07 Obtaining PH Failed (The device to be registered failed to obtain appropriate PH. Four items are displayed per line.0 95ch1001. • The output format of call logs is as follows.0 95ch1001. Logs are not collected when a connection fails. number of sending packets.168. • If a call is forwarded during the communication.30. • When you cannot output the call logs to the RS port of the CPU due to disconnection. • Since the recorded reset time of fault logs depends on the terminal clock to collect logs.30.1 00000007 00000003 00000000 08/04/28 20:37:52 08/04/28 20:37:52 VoIP01004 STN31100 192. • The number of lost received packets of call log is the number in which the total number of received packets minus the number of voice packets that should be received in the normal communication. If the logs exceed 256 logs. it may differ from the PBX internal clock. the CPU blade can be collected up to 256 logs. you can reserve up to eight logs collection (the ninth or more reserved log is invalid).. you can specify whether to overwrite them or not by system data setting (CMEA Y=6>02). etc. • Call logs collected in the CPU blade are deleted when the system is reset. number of received packets. When the internal clock of system is changed during the communication. at least a four-second interval is required for collecting each log. • The number of received packets of voice log is the number of voice packets received from the terminal of the connected party. • Call logs are collected when the communication is completed.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION • To collect multiple fault logs. 08/04/28 20:37:51 08/04/28 20:37:52 STN31100 VoIP01004 192. • The communication time that logs are collected is the start time and end time of the communication.4. (3) Conditions for call log collection • For the call logs collection feature. it may not match the actual time. and number of lost received packets. • The number of sending packets of call log is the number of voice packets sent from the terminal. you can calculate the communication time. a new log is collected as another communication with the forwarded destination.fm NOVEMBER/21/2008 .168.100 00000010 00000003 00000000 1 2 3 4 5 6 7 8 Explanation of Screen Information: 1: Communication start time: XX/XX/XX XX:XX:XX (YY/MM/DD HH:MM:SS) 2: Communication end time: XX/XX/XX XX:XX:XX (YY/MM/DD HH:MM:SS) 1-39 NWA-033627-001 Rev. Also. YYY=VoIPDB Channel No. • Conditions for call log collection of T. 001-128) 4: Connected party terminal/Blade type • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. the number of transmissions of SIP trunk is saved. 01-50. YYY=VoIPDB Channel No. the number of packets received. No.38 FAX are as follows.38 FAX communication is displayed in the order of the description of (a) following the number of packets for voice communication.0 95ch1001. (c) For the number of RTP packets received in call log.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 3: Own terminal/Blade type • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA.38 FAX communication can be displayed by using the existing call log collection feature. 1-40 NWA-033627-001 Rev. 001-128) • For connected party: M_XXXXXXXX (XXXXXXXX=Logical Collection Position No.XXX. [1-8 digits]) • For VoIPDB: VoIPXXYYY (XX=Unit No. 5: IP address of connected party: XXX. the number of receptions of renewable packets is saved. (b) For the number of RTP packets sent in call log. (b) Each number of packets in T. and the number of receiving packets lost in T. [8 digits]) NOTE: SIP is output as “connected party”.4. 01-50. (a) Call log of SIP trunk is notified from SIP trunk to CPU blade when sending/receiving of RTP packet are completed. [1-8 digits]) • For VoIPDB: VoIPXXYYY (XX=Unit No. No.XXX.XXX 6: Number of sent RTP packets: XXXXXXXX (8-digits fixed hexadecimal value) 7: Number of received RTP packets: XXXXXXXX (8-digits fixed hexadecimal value) 8: Number of received RTP packets lost: XXXXXXXX (8-digits fixed hexadecimal value) • Conditions for call log collection of SIP trunk are as follows. (a) The number of packets sent.fm APRIL/16/2010 . 0 95ch1001. Even during ringing. 1-41 NWA-033627-001 Rev. the SIP call disconnect message is sent to the originating office. • The fault information (fault kind 043) is registered whenever the path is released by RTP monitoring.fm APRIL/16/2010 .Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION (4) Conditions for RTP monitoring • If the SIP trunk does not receive RTP for 10 seconds after establishing the path. • The RTP monitoring starts when one packet is received from the originating office after a path is established.4. RTP monitoring functions when sending/receiving RTP. • When the path is released by RTP monitoring. the fault information (fault kind 043) is registered and the path is released. [01-50]) (1) 91 (2) 0 : Not provided 1 : To provide CM12 Assign Service Restriction Class C to the required stations. • Y=194 (1) 00-15: Service Restriction Class C assigned by CM12 Y=07 (2) 0 : Allow 1 : Restricted NOTE: When changing this data for VoIPDB accommodated in a remote unit. • Y=2XX (VOIP Port [2] + Unit No. • Y=07 (1) X-XXXXXXXX: IP Station No. NOTE: When changing this data for VoIPDB accommodated in a remote unit. execute the system data copy by CMEC Y=8 to the remote unit. Allow fault log collection in Service Restriction Class C assigned by CM12 Y=07. DESCRIPTION START CM0B DATA Provide the call log collection with the VoIPDB.4. do the following programming. [01-50]) (1) 90 (2) 0 : To provide 1 : Not provided Provide the fault log collection with the VoIPDB. • Y=2XX (VOIP Port [2] + Unit No.fm . execute the system data copy by CMEC Y=8 to the remote unit. (2) 00-15 : Service Restriction Class C CM15 Allow call log collection in Service Restriction Class C assigned by CM12 Y=07.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Programming Procedure (1) To execute the fault logs/call logs collection. • Y=195 (1) 00-15: Service Restriction Class C assigned by CM12 Y=07 (2) 0 : Restricted 1 : Allow A 1-42 NWA-033627-001 Rev.0 95ch1001. 4.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION DESCRIPTION A CMEA Specify the output destination for the fault logs/call logs. • Y=00 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 08 : VoIP log collection NONE : No data Specify the data length for the RS port.0 95ch1001. Specify the kind of parity for the RS port. NOTE: CM40 DATA Set the output port for fault logs/call logs by CM40 Y=00.fm JULY/17/2009 . set the default. set the default. • Y=01 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : 7 bit 1 : 8 bit NOTE: When using CPU RS-232C port for PCPro. • Y=6 (1) 00: Output destination of logs (2) 2 : RS port of CPU 3 : Not output Specify the collection method of fault logs/call logs. • Y=6 (1) 10: Fault log collection (2) 0 : To collect 1 : Not collected Specify the RS port to collect VoIP log. NOTE: When using CPU RS-232C port for PCPro. • Y=02 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : Effective 1 : Ineffective • Y=03 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : Odd parity 1 : Even parity B 1-43 NWA-033627-001 Rev. NOTE: When using CPU RS-232C port for PCPro. • Y=6 (1) 02: Collection method of logs (2) 0 : Not overwritten 1 : Overwrite Specify whether fault logs are collected when the IP Stations login to the system or the VoIPDB is in online status. set the default. Specify the RS port to make effective the parity check. 4. Specify the data speed of the RS port. NOTE: When using CPU RS-232C port for PCPro. NOTE: When you communicate with CPU built-in modem. • Y=04 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : 1-Stop bit 1 : 2-Stop bit • Y=05 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : Low 1 : High • Y=06 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 0 : Low 1 : High • Y=08 (1) 0: Unit01 Port1 1: Unit01 Port2 (2) 1 : 1200 bps 2 : 2400 bps 3 : 4800 bps 4 : 9600 bps 5 : 19200 bps NONE : 9600 bps END (2) To confirm whether the call logs is collected in the CPU or to clear logs.fm JULY/17/2009 . be sure to set the data speed of RS1 port as 4800 bps or more (1200 bps and 2400 bps are not available). Specify the DTR signal sent to terminal for the RS port. set the default. NOTE: When using CPU RS-232C port for PCPro. set the default. Specify the RTS signal sent to terminal for the RS port.0 95ch1001. NOTE: When using CPU RS-232C port for PCPro. START CMEA DESCRIPTION DATA Display the call logs that are collected in the CPU or clear the logs. • Y=6 (1) 01: Display of call log collection/log clear (2) 0 : Logs are not collected 1 : Logs are collected CCC: Log clear END 1-44 NWA-033627-001 Rev. do the following programming. set the default.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION DESCRIPTION B CM40 DATA Specify the stop bit for the RS port. second data 1 is displayed normally. END 1-45 NWA-033627-001 Rev.4.0 95ch1001.fm JULY/17/2009 . DD XX ZZZ: XX : 01-50 : Unit No. • Y=6 (1) 11: Specification of fault log collection terminal/VoIPDB (2) X-XXXXXXXX: IP Station No. ZZZ:001-128: VoIPDB Channel No.Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION (3) To collect the fault logs manually. START DESCRIPTION DATA CMEA Specify the terminals/VoIPDB to collect fault logs. do the following programming. NOTE: When reading this data. and Payload size of IP Multiline Terminal communication on the LCD by pressing the function key. CODEC type. Press not the fixed EXIT button on far left.Payload Press Down Exit Up Down Exit Help Press Up CODEC Type You can stop the QoS display with pressing Exit key. the LCD of IP Multiline Terminal or SIP Multiline Terminal displays as follows: Number of Lost Packets 34 G711u 1.Codec: 3.Lost Packet: 2. CODEC type. Display Example: When QoS Display Key is pressed while an IP Multiline Terminal communicates or HELP Key is pressed continuously while a SIP Multiline Terminal communicates with the station number 3000.fm NOVEMBER/21/2008 .Codec: Exit Down Up Payload Size Exit Help G711u 40ms 2.0 95ch1001. 1:26 Exit S&R PM MON PICK 28 MAR Station Number 3000 2005 >>>> Help You can easily diagnose the communication fault of IP Multiline Terminal or SIP Multiline Terminal by this feature.Chapter 1 MAINTENANCE SERVICES QoS DISPLAY ON IP MULTILINE TERMINAL QoS DISPLAY ON IP MULTILINE TERMINAL General Description This feature allows IP Multiline Terminal to display the Number of lost packets. 1-46 NWA-033627-001 Rev.4. but the Soft Key of Exit. This feature also allows SIP Multiline Terminal to display the Number of lost packets. and Payload size of SIP Multiline Terminal communication on the LCD by pressing the HELP key continuously. QoS information is displayed with pressing the HELP key continuously. (4) To stop the display of QoS information. CODEC type. If you do not that. (2) F1058: QoS Display on IP Multiline Terminal END 1-47 NWA-033627-001 Rev. and Payload size are displayed with pressing the Function key that has been set during a communication. the data assignment of the QoS Display key (second data of CM90 Y=00 is set to “F1058”) is not necessary. (5) This feature is available for the IP Multiline Terminal version 2. press Soft key of Exit.fm NOVEMBER/21/2008 . NOTE: DATA This data is not activated even if this data is assigned to the DT700 Series Feature Keys.0 95ch1001. • Y=00 (1) My Line No. + . (3) All information sent from the PBX is not displayed while the QoS information is displayed on the LCD.Chapter 1 MAINTENANCE SERVICES QoS DISPLAY ON IP MULTILINE TERMINAL Service Conditions (1) Number of lost packets. Programming Procedure START DESCRIPTION CM90 Assign the QoS Display key to the IP Multiline Terminal.81 or later.4. (6) When using this feature for SIP Multiline Terminal. the QoS information will keep being displayed. + Key No. (2) The displayed QoS information on the LCD is updated every 5 seconds. when Sub Line is accommodated to Multiline Terminal and My Line number is input to the first data.4. (2) Station numbers entered by the setting status readout command (CME4 Y=00.fm NOVEMBER/21/2008 . virtual station and built-in modem. Multiline Terminal. Day mode (D)/Night mode (N)/Mode A (A)/Mode B (B) are displayed even if two kinds of modes (Day mode/Night mode) are set by CM65 Y=29. and the status “Line is idle (0)” is displayed when incoming/outgoing calls to Sub Line. virtual station. For the other features. Multiline Terminal.0 95ch1001. The features that are set to DESKCON and ISDN telephone are not supported. Service Conditions (1) The services whose setting status can be readout by this feature are the features that are set to single line telephone. (4) For the line status. 1-48 NWA-033627-001 Rev. (5) For Day/Night mode change. and built-in modem. (3) The terminal connection status and the line status cannot be readout in offline. PS. the status “Line is busy (1)” is displayed when incoming/outgoing calls to My Line. 01) are the station number set to single line telephone. The station numbers for ISDN telephone cannot be entered ([DATA ERROR] is displayed if entered). virtual station for PS. the status can be readout regardless of online or offline.Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY STATION SERVICE STATUS DISPLAY General Description This feature enables to readout the setting status of the service for each station. Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Programming Procedure The following explains the procedures for command operation from PCPro/CAT. Page 1-51 1-49 NWA-033627-001 Rev. refer to Table A (Readout Service Status A for Each Station). Page 1-50 • CME4 Y=01 (Readout service status B for each station) ST COMMAND= E401 + DE E401> X~XXXXXXXX + (Station Number) DE X~XXXXXXXX : i j k l m n o Station Number i : Mobility access (Station Access/Call Forwarding) j : Day/Night mode change k : Number Sharing l : Split Call Forwarding-All Calls m : Split Call Forwarding-Busy Line/No Answer n : ACD/UCD Busy Out o : Outgoing Call Restriction For details of ijklmno. refer to Table B (Readout Service Status B for Each Station).0 95ch1001.4.fm JULY/17/2009 . • CME4 Y=00 (Readout service status A for each station) ST COMMAND= E400 + DE E400> X~XXXXXXXX + (Station Number) DE X~XXXXXXXX : a b c d e f g h Station Number a : Terminal connection status b : Make Busy c : Line status d : Call Forwarding-All Calls e : Call Forwarding-Busy Line f : Call Forwarding-No Answer g : Logout/Call Forwarding-PS out of cell (zone) h : Do Not Disturb For details of abcdefgh. 0 tus 1 MEANING Terminal is connected (for Multiline Terminal only) Terminal is not connected (for Multiline Terminal only) E Readout Error _ (Underscore) Off-line status or Terminal is not available 0 Make Busy is not set 1 Make Busy is set E Readout Error 0 Line is idle 1 Line is busy E Readout Error _ (Underscore) Off-line d: Call Forwarding-All Calls 0 Call Forwarding-All Calls is not set 1 Call Forwarding-All Calls is set e: Call Forwarding-Busy Line 0 Call Forwarding-Busy Line is not set 1 Call Forwarding-Busy Line is set f : Call Forwarding-No Answer 0 Call Forwarding-No Answer is not set 1 Call Forwarding-No Answer is set b: Make Busy c: Line status g: Logout/Call Forward0 ing-PS out of cell (zone) 1 Logout/Call Forwarding-PS out of cell (zone) is not set h: Do Not Disturb 0 Do Not Disturb for each station is not set 1 Do Not Disturb for each station is set E Readout Error Logout/Call Forwarding-PS out of cell (zone) is set 1-50 NWA-033627-001 Rev.4.fm JULY/17/2009 .Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Table A (Readout Service Status A for Each Station) DISPLAY CONTENT DISPLAYED SERVICES a: Terminal connection sta.0 95ch1001. fm JULY/17/2009 .0 95ch1001.Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Table B (Readout Service Status B for Each Station) DISPLAY CONTENT DISPLAYED FEATURES i : Mobility access (Station 0 Access/Call Forward1 ing) _ (Underscore) j : Day/Night mode change k : Number Sharing l : Split Call ForwardingAll Calls m: Split Call ForwardingBusy Line/No Answer n: ACD/UCD Busy Out o: Outgoing Call Restriction MEANING Mobility access mode is not set Mobility access mode is set Mobility access mode is not available D Day mode N Night mode A Mode A B Mode B 0 Main station number/Sub station number not for Number Sharing 1 Main station number for Number Sharing E Readout Error _ (Underscore) No connection by CM12 Y=19 0 Split Call Forwarding-All Calls is not set 1 Split Call Forwarding-All Calls is set E Readout Error 0 Split Call Forwarding-Busy Line/No Answer is not set 1 Split Call Forwarding-Busy Line/No Answer is set E Readout Error 0 ACD/UCD Busy Out is not set 1 ACD/UCD Busy Out is set E Readout Error _ (Underscore) ACD/UCD Busy Out is not registered 0 Outgoing Call Restriction for each station is not set 1 Only Outgoing Call Restriction for each station is set E Readout Error 1-51 NWA-033627-001 Rev.4. fm JULY/17/2009 . PBX 1 Executing a ping command PCPro (PC) (CMFA Y=2001) 2 Display of a ping request transmission result LAN Exit N E C Help MIC IP Station Service Conditions (1) By executing a ping command (CMFA Y=2001 [01: Unit No. “REQUEST TIMEOUT” is displayed. (2) The LAN interface (Maintenance Port and VOIP Port) is automatically selected if the IP address of the destination for the ping command assigned. (3) The time limit for replying to a ping request in this feature is fixed to about 2-4 seconds. This enables you to confirm whether the IP terminal is correctly connected/set or not.Chapter 1 MAINTENANCE SERVICES PING COMMAND PING COMMAND [8300R2 software required] General Description By executing a ping command from the PCPro or the Customer Administration Terminal (CAT). NOTE: You can send a ping request only once by executing a ping command once. If the time limit is exceeded. only one ping request is sent from the PBX to the terminal connected to the PBX with a LAN. you can send a ping request to IP Station from the PBX. 1-52 NWA-033627-001 Rev. So you can not set the ping request parameter such as number of times that the ping request is sent by executing a ping command.4.]).0 95ch1001. And you confirm whether a reply to the ping request is received from the terminal or not. 2: 3 ping NG (ICMP TYPE=3 Host unreachable) 1-53 NWA-033627-001 Rev. • S (return key) : To send a ping request to the IP address with 1 added to the last one. (5) Even if a LAN port on the CPU blade is being used for PCPro/OAI or any other terminals.2 192.1. “HARDWARE ERROR” is displayed. • DE (space key): To send again a ping request to the same IP address as the last one.1.2: 0 ping OK (ICMP TYPE=0 Reply) Example 2 <The reply message resulting by executing the ping command>: COMMAND=FA2001 FA2001>192.1.3” if you press S (return key) after sending it to “192.168.168. The reply message is as follows. (6) The following key operations are effective when the reply message resulting by executing the ping command is displayed. Example: The ping request is sent to “192.3”.168. Example 1 <The reply message resulting by executing the ping command>: COMMAND=FA2001 FA2001>192.(hyphen key) : To send a ping request to the IP address with 1 subtracted from the last one. If you do that.4. • .1. And “OK”/ “ERROR” displayed in PCPro is not displayed. BUSY NOW” is displayed.168. you can execute the ping command.2”. (7) When LAN feature is not available due to a system data is not assigned or other reason. “WAIT.2” if you press DE (space key) after sending it to “192. (8) The reply message resulting by executing the ping command is directly displayed in ICMP TYPE.fm JULY/17/2009 .2 192.Chapter 1 MAINTENANCE SERVICES PING COMMAND (4) You can not execute the ping command from multiple PCPro/CAT terminals at once.168. NOTE: A LAN port on the CPU blade becomes occupied if you execute a ping command while DE (space key) is pressed.168.1.0 95ch1001.1.168.168. Example: The ping request is sent to “192.1.1. List of ICMP TYPE ICMP TYPE CLASSIFICATION GENERAL DESCRIPTION MEANING 0 Reply Reply to the echo request by executing the ping command (echo reply) • Ping reply (ping OK) 3 Reply (error) Reply message resulting by the ping request has not arrived at a destination. The message of packet discard caused by TTL (Time To Live) becomes 0 during transit. • • • • • • • • • • • • 11 Reply (error) Reply message resulting by time excess. And no reply is received if the ping request cannot arrive at a destination or ping request is disregarded by firewall protection.0 95ch1001. • TTL becomes 0 during transit • TTL becomes 0 during waiting for lost fragments for re-assembly. Network unreachable Host unreachable Protocol unusable Port unusable Fragmentation failed Source routing failed Destination network unknown Destination host unknown Source host isolated from network Rejection of destination network Rejection of destination host Network unreachable for TOS NOTE 2 • Communication administratively prohibited by filtering • Host precedence violation • Precedence cutoff in effect Continued on next page 1-54 NWA-033627-001 Rev.Chapter 1 MAINTENANCE SERVICES PING COMMAND (9) ICMP TYPE used in this feature is as follows.4. or the message of time excess caused by TTL becomes 0 during waiting for lost fragments for re-assembly.fm JULY/17/2009 . ICMP TYPE=3 is replied if the ping request is rejected by firewall protection. 255. • Receiving ICMP TYPE=0 (ping reply) from the destination terminal means that the terminal is correctly connected/set. 01) (1) XXX.XXX.Chapter 1 MAINTENANCE SERVICES PING COMMAND List of ICMP TYPE ICMP TYPE 12 CLASSIFICATION Reply (error) GENERAL DESCRIPTION Reply message resulting by the IP header being abnormal or a required option is not effective.xxx. • Receiving ICMP TYPE=3/11/12 (reply [error]) from the destination terminal means that the terminal is not correctly connected/set.XXX= Sending destination IP address Z=ICMP TYPE You can not assign the following data to IP addresses of the destination for the ping command.0 95ch1001.0.XXX: Z: XXX. NOTE 1: If ICMP TYPE not listed above is received. NOTE 2: TOS (Type of Service) is present in IP header.XXX.255: IP address of the destination for the ping command (7-15 digits) (2) Reply for the ping command (Display only): XXX. and represents QoS (Quality of Service). MEANING • IP header abnormal • Required options are unknown.xxx) END 1-55 NWA-033627-001 Rev. NOTE: • Y=2001 (20 + Unit No.XXX.XXX.XXX: 1.255.0. “HARDWARE ERROR” is displayed.0-255. • Top of the IP address is 0 (0.fm JULY/17/2009 .4. Programming Procedure DESCRIPTION START CMFA DATA Execute a ping command.XXX. Precedence/delay/throughput/reliability that determine quality are contained within TOS.XXX.xxx. 1.168.1.(hyphen key) : To send a ping request to the IP address with 1 subtracted from the last one. • DE (space key): To send again a ping request to the same IP address as the last one.fm JULY/17/2009 .3” to IP address.2”.168. Then you confirm an reply message resulting by executing the ping command. you assign the IP address of the terminal you want to send a ping request to.Chapter 1 MAINTENANCE SERVICES PING COMMAND Operating Procedure By executing the command (CMFA Y=20XX) from PCPro or CAT.3” if you press S (return key) after sending it to “192.3”.2” if you press DE (space key) after sending it to “192.4. Example: The ping request is sent to “192. ST FA2001 DE 192.1. • S (return key) : To send a ping request to the IP address with 1 added to the last one.168. Example: Assign “192.168.168. Example: The ping request is sent to “192.1. • .0 95ch1001.2 DE The following key operations are effective when the reply message resulting by executing the ping command is displayed.1. 1-56 NWA-033627-001 Rev.168.1. fm .4. 2-1 2 NWA-033627-001 Rev.0 95ch2001. and the troubleshooting procedure.UNIVERGE SV8300 System Maintenance Manual TROUBLESHOOTING Chapter This chapter describes the precautions before troubleshooting. 2-2 NWA-033627-001 Rev. or insulated grounding conductors are acceptable.5 Vp-p. CAUTION Grounding circuit continuity is vital for safe operation of telecommunication equipment. and is to be connected to a predetermined terminal in the PBX. Individually covered or insulated equipment grounding conductors shall have a continuous outer finish that is either green.fm .4. Standard grounding requirements are as shown below: • Communication grounding : Less than 10 Ω • Protective ground for Chassis: Less than 10 Ω NOTE: The AC ripple on these various grounds should be less than 0.Chapter 2 TROUBLESHOOTING PRECAUTIONS PRECAUTIONS Grounding Requirements The system grounding must have a specific ground resistance and AC noise level. The following specific requirements apply to ground wiring. The equipment grounding connector is to be connected to ground at the service equipment. and the equipment grounding conductors serving these receptacles are to be connected to earth ground at the service equipment. Bare.0 95ch2001. Install an equipment-grounding conductor that is at least as large as the ungrounded branch-supply conductors as part of the circuit that supplies the PBX. covered. or green with one or more yellow stripes. Never operate this equipment with the grounding conductor disconnected. The attachment-plug receptacles near the PBX are all to be of a grounding type. 4.0 95ch2001.fm . BLADE FRONT Continued on next page 2-3 NWA-033627-001 Rev. Static Electricity Guard • WHEN PLUGGING/UNPLUGGING A BLADE FRAME GROUND SCREW SYSTEM WRIST STRAP • WHEN HOLDING A BLADE NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS.Chapter 2 TROUBLESHOOTING PRECAUTIONS Static Electricity Guard You must wear a grounded wrist strap to protect blades from static electricity. 4. • WHEN CARRYING A BLADE BLADE CONDUCTIVE POLYETHYLENE BAG WHEN CARRYING A BLADE AROUND.fm . The mark shown below is attached to the sheet for the work in which blades are handled.0 95ch2001. When engaging in such work.Chapter 2 TROUBLESHOOTING PRECAUTIONS Static Electricity Guard • WHEN MAKING A SWITCH SETTING ON A BLADE BLADE WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE. ATTENTION Contents Static Sensitive Handling Precautions Required 2-4 NWA-033627-001 Rev. KEEP THE BLADE IN A CONDUCTIVE POLYETHYLENE BAG. the installer must be careful not to cause damage by static electricity. 4.fm . You must wait for 30 seconds before plugging the blade again when unplugging the blade while the operating power is being supplied. SYSTEM NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS. If you touch another area. BLADE FRONT 2.Chapter 2 TROUBLESHOOTING PRECAUTIONS CAUTION 1.0 95ch2001. You must hold the edge of a blade when plugging or unplugging the blade. 2-5 NWA-033627-001 Rev. you may be exposed to hazardous voltages. Chapter 2 TROUBLESHOOTING PRECAUTIONS Turning Power ON CAUTION Do not turn the POWER switch of the Unit to OFF when the system is operating.fm .0 95ch2001.4. (1) Turn the POWER switches of all the Units to ON. 2-6 NWA-033627-001 Rev. Turning Power OFF (1) Turn the POWER switches of all the Units to OFF. Chapter 2 TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING The outline of the recommended troubleshooting procedure is shown below: Outline of Troubleshooting START Fault Detection Method (See Page 2-8) (1) Alarm Indication on PCPro.fm JULY/17/2009 .4.0 95ch2001. Alarm Display Panel (2) LED Indication on Blades (3) Complaint from station user or operator FAULT DETECTION FAULT DIAGNOSIS AND TROUBLESHOOTING Fault Diagnosis and Troubleshooting Method (1) Display on PCPro/CAT (See Page 2-12) • Fault Message • Station Line Status Display (2) Troubleshooting by LED Indication on Blades (See Page 2-33) (3) Troubleshooting by Contents of Complaint (See Page 2-37) END 2-7 NWA-033627-001 Rev. Page 2-9 For details of LED indication on blades. and then troubleshoot the problem according to the procedure shown in “Troubleshooting by Contents of Complaint” of this chapter.Chapter 2 TROUBLESHOOTING FAULT DETECTION FAULT DETECTION This section describes the way in which alarm indications are given. (3) Fault Detection by Complaint from Station User or Operator When you receive a complaint about a problem from a station user or an operator. (2) Fault Detection by LED Indication on Blades When a fault has occurred in the system.4.0 95ch2001. you can also detect the fault by LED indication on blades.fm JULY/17/2009 . you should collect as much information on the problem as possible. If a fault has occurred in the system. “LED Indication on Blades” shows the alarm indication LEDs on each blade. Alarm Indication Routes ALARM DISPLAY PANEL PWR MJ MN MJ/MN ALARM INDICATION MAINTENANCE PERSONNEL LED INDICATION BLADE COMPLAINT FROM STATION USER OR OPERATOR (1) Fault Detection by Alarm Indication When a fault has occurred in the system. you can detect the fault by a Major (MJ) alarm or Minor (MN) alarm indicated PCPro or external Alarm Display Panel. you can detect the fault via the routes shown in “Alarm Indication Routes”. refer to the System Hardware Manual. Page 2-37 2-8 NWA-033627-001 Rev. Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indication on Blades LED Indications on Blades KIND OF BLADE BLADE NAME Control Blades CC-CP00/CP31 (CPU) CC-CP01 (CPU) LED NAME COLOR RUN (LED1) SYSD S1 Blue Red Green S2 ALM LINK 100M RUN Green Red Green Green Blue S1 Green S2 Green Orange ALM Red Orange INDICATIONS NORMAL ABNORMAL 120 IPM Flash/ Flash slowly OFF 240 IPM Flash/ 60 IPM Flash/ Flash specially (ON: OFF=7: 3)/ Steady ON or OFF Steady ON/Flash OFF Steady ON/Flash Steady ON 120 IPM Flash/ 60 IPM Flash 240 IPM Flash/ 60 IPM Flash/ Special Flash (ON: OFF=7: 3)/ OFF Steady ON/Flash Steady ON/ 120 IPM Flash OFF OFF OFF Flash 120 IPM Flash OFF Steady ON/Flash OFF OFF OFF 120 IPM Flash OFF OFF/ Special Flash (ON: OFF=1: 9) Steady ON/Flash Steady ON Continued on next page 2-9 NWA-033627-001 Rev.0 95ch2001.fm APRIL/16/2010 .4. Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indications on Blades INDICATIONS LED NAME COLOR LED1 LED2 LED3 LED1 LIVE LED Green Green Green Green Green Steady ON Steady ON Steady ON Steady ON Flash (120 IPM) BUSY LED Red Steady ON/OFF LIVE LED Green Flash (120 IPM) BUSY LED Red Steady ON/OFF CD-4DIOPA LIVE LED (LLC/DIOP/LDT) BUSY LED Green Flash (120 IPM) Red Steady ON/OFF CD-2BRIA (BRT) LIVE LED Green Flash (120 IPM) BUSY LED Red Steady ON/OFF LIVE LED Green Flash (120 IPM) BUSY LED Red Steady ON/OFF KIND OF BLADE BLADE NAME Control Blades PZ-BS10 (BUS0) Access Blades PZ-BS11 (BUS1) CD-4COTA/ 4COTB (COT) CD-4ODTA (ODT) CD-PRTA (PRT/DTI/QSIG) NORMAL ABNORMAL OFF OFF OFF OFF Steady ON/ Flash (1S)/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Steady ON/ Flash (1S)/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Steady ON/ Flash (1S)/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Steady ON/ Flash (1S)/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Steady ON/ Flash (1S)/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Continued on next page 2-10 NWA-033627-001 Rev.4.0 95ch2001.fm APRIL/16/2010 Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indications on Blades KIND OF BLADE BLADE NAME Access Blades CD-CCTA (CCT) CD-4LCA/ 8LCA (LC) CD-8DLCA/ 16DLCA (DLC) CD-4CSIB (CSI) CD-4CSIB-A (CSI) PZ-64IPLA/ 128IPLA (VoIPDB) LED NAME COLOR LIVE LED Green BUSY LED Red LIVE LED Green BUSY LED Red LIVE LED Green BUSY LED Red LIVE LED Green BUSY LED Red LIVE LED Green BUSY LED Red L1 L2 L3 L4 Red Red Orange Green 2-11 INDICATIONS NORMAL ABNORMAL Flash (120 IPM) Steady ON/ Flash (1S)/OFF Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Flash (120 IPM) Steady ON/ Flash (1S)/OFF Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Flash (120 IPM) Steady ON/ Flash (1S)/OFF Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Flash (120 IPM) Steady ON/ Flash (1S)/OFF Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF Flash (120 IPM) Steady ON/ Flash (1S)/OFF Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF ON OFF ON OFF ON OFF ON Flash NWA-033627-001 Rev.4.0 95ch2001.fm APRIL/16/2010 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY FAULT INFORMATION DISPLAY Display on PCPro/CAT When the MJ/MN alarm has been indicated, you can diagnose the contents of the fault by the Fault Message and the Station Line Status Display features which are displayed on the PCPro or the CAT, and restore the fault. Fault Message The fault information is displayed on PCPro/CAT. An example of fault information display is provided below: CAT mode ST COMMAND= EA0 + DE EA0>_ 0 EA0>0: XXXXXXXXXXXXXXXX- Fault Information 0 S EA0>1: XXXXXXXXXXXXXXXX- Fault Information 1 S EA0>2: XXXXXXXXXXXXXXXX- Fault Information 2 S EA0>3: XXXXXXXXXXXXXXXX- Fault Information 3 S EA0>4: XXXXXXXXXXXXXXXX- Fault Information 4 S EA0>5: XXXXXXXXXXXXXXXX- Fault Information 5 S EA0>6: XXXXXXXXXXXXXXXX- Fault Information 6 S EA0>7: XXXXXXXXXXXXXXXX- Fault Information 7 S EA0>8: XXXXXXXXXXXXXXXX- Fault Information 8 S EA0>9: XXXXXXXXXXXXXXXX- Fault Information 9 + DE (1) (2) EA0>0: XXXXXXXXXXXXXXXXFor details of (1), (2), see next page. 2-12 NWA-033627-001 Rev.4.0 95ch2001.fm FAULT KIND NUMBER FAULT CONTENT 001 System reset 012 CS/ZT fault occurred 016 It is a day periodic maintenance 017 Activation Code error occurred during the License Activation (Center Activation) 021 ISDN D-channel link connection failure 022 CCIS link connection failure 025 Number of lockout stations was more than predetermined number 026 DLC blade down 028 SMDR output buffer (SRAM) exceeded 80 % [8300R3 software required] 029 SMDR output buffer (SRAM) overflow [8300R3 software required] 02B CS/ZT fault occurred 02C LAN application fault occurred 040 Traffic of IP network exceeded limit bandwidth 041 Traffic of IP network exceeded warning bandwidth 042 Communication error occurrence between Main Unit and Remote Unit 043 SIP trunk failure 048 CPU Program Upgrade 04A Long call duration information 061 VoIPDB Startup Process is failure [8300R4 software required] 100 Power failure 102 DTI line failure Continued on next page 2-13 NWA-033627-001 Rev./Restoration Kind No.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY EXPLANATION OF SCREEN INFORMATION 1: Date and Time of Fault Occurrence and Restoration 2: Fault Kind No.0 95ch2001.4.fm APRIL/16/2010 . fm APRIL/16/2010 .Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY FAULT KIND NUMBER FAULT CONTENT 104 SV8300 Blade down 106 SV8300 Blade reset with CME03 107 Lack of option value 108 Lack of Highway Channel 109 Auto Blade Reset by TDM-Blade Lockup [8300R3 software required] 10A CPU SRAM failure [8300R3 software required] 10B Restricted blade [8300R3 software required] 10C Firmware version un-matching between CPU blade and Line/Trunk blade [8300R3 software required 10D Lack of Highway Channel for data communication [8300R3 software required] 10E Illegal use of CPU blade for Remote Unit only [8300R3 software required] 110 Communication error occurrence between active CPU and stand by CPU [8300R4 software required] 112 Expansion Chassis (2U) failure [8300R3 software required] 114 Automatic module reset due to Expansion Chassis (2U) lockup [8300R3 software required] 115 Automatic system reset due to Expansion Chassis (2U) lockup [8300R3 software required] 116 All blades lockup in Expansion Chassis (2U) [8300R3 software required] 2-14 NWA-033627-001 Rev.4.0 95ch2001. 4.0 95ch2001.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY RESTORATION KIND NUMBER RESTORATION CONTENT 031 ISDN D-channel link connection returned to normal condition 032 CCIS link connection returned to normal condition 035 Number of lockout stations restored to less than predetermined number 036 DLC blade returned to normal condition 038 SMDR output buffer (SRAM) return to normal condition from 80% condition [8300R3 software required] 039 SMDR output buffer (SRAM) return to normal condition from overflow [8300R3 software required] 03B CS/ZT returned to normal condition 03C LAN application returned to normal condition 050 Traffic of IP network returned to normal condition from limit bandwidth excess 051 Traffic of IP network returned to normal condition from warning bandwidth excess 052 Communication error restoration between Main Unit and Remote Unit 053 SIP trunk returned to normal condition 101 Power failure returned to normal condition 103 DTI line returned to normal condition 105 SV8300 Blade returned to normal condition 111 Communication error restoration between active CPU and stand by CPU [8300R4 software required] 113 Expansion Chassis (2U) failure returned to normal condition [8300R3 software required] 2-15 NWA-033627-001 Rev.fm APRIL/16/2010 . Reset kind: Serious failure 5 Replace the CPU blade.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Fault Diagnosis and Troubleshooting When you detect the fault occurrence by PCPro. Reset kind: Serious failure 4 Replace the CPU blade. Reset kind: Serious failure 3 Replace the CPU blade. Remedial Action on Each Fault Kind FAULT KIND NUMBER 001 FAULT CONTENT System Reset FAULT INFORMATION Reset kind: Power On Initialize REMEDIAL ACTION No specific action is required.0 95ch2001. Reset kind: Serious failure 6 Replace the CPU blade. Reset kind: Initialize by Reset Button (SW1) Reset kind: Serious failure 1 Replace the CPU blade.fm APRIL/16/2010 .4. do the following remedial action. Recommended troubleshooting procedure is shown below: Fault kind number. Reset kind: Serious failure 2 Replace the CPU blade. Continued on next page 2-16 NWA-033627-001 Rev. Fault content and Fault information is displayed. Changeover of Dual CPU System No specific action is required.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 001 012 FAULT CONTENT System Reset CS/ZT fault FAULT INFORMATION REMEDIAL ACTION Reset kind: SENSE switch was changed to 0 No specific action is required. 1 Fault Kind Details: CS/ZT condition unmatched No specific action is required. 1 Continued on next page 2-17 NWA-033627-001 Rev. Reset kind: Serious failure 7 Replace the CPU blade. Reset kind: Reset by CAT or PCPro No specific action is required. Fault Kind Details: SYS-ID upload failure Check the CS/ZT with SYS-ID is correct by CMAE Y=00>09. Fault Kind Details: B channel condition unmatched No specific action is required. Fault Kind Details: CS/ZT reset failure Fault Kind Details: CS/ZT condition read failure Make the CS/ZT busy or idle condition by CME5 Y=3.4. 3 Turn OFF and ON the CS/ZT power switch. 2 Make the CS/ZT busy or idle condition by CME5 Y=3.0 95ch2001.fm APRIL/16/2010 . Fault Kind Details: Fault notice from CS/ZT No specific action is required. 2 Turn OFF and ON the CS/ZT power switch. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER FAULT CONTENT 012 CS/ZT fault FAULT INFORMATION Fault Kind Details: SYS-ID download failure Fault Kind Details: CS/ZT make busy failure Fault Kind Details: CS/ZT data load failure Fault Kind Details: B channel make busy failure Fault Kind Details: CS/ZT operation parameter change failure REMEDIAL ACTION When input the SYS-ID from PCPro.4. 2 Turn OFF and ON the CS/ZT power switch.0 95ch2001. 3 Make the CS/ZT busy or idle condition by CME5 Y=3. Make the CS/ZT busy or idle condition by CME5 Y=3. check if the number is correct. 1 Fault Kind Details: LCCH sending position failure Fault Kind Details: Carrier selection failure [North America/Latin America Only] No specific action is required Continued on next page 2-18 NWA-033627-001 Rev. 1 Make the CS/ZT busy or idle condition by CME5 Y=3. 2 Check the CS/ZT is CS/ ZT without SYS-ID. 4 Turn OFF and ON the CS/ZT power switch.fm JULY/17/2009 . 6 Check Item: Check item No. 3 Check Item: Check item No.fm JULY/17/2009 .4. 1 Exchange the battery. 4 Check Item: Check item No. Error Continued on next page 2-19 NWA-033627-001 Rev. 7 017 Activation Code error occurred during the License Activation (Center Activation) Authentication result: Authenticated Authentication result: CPU Serial No.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 012 FAULT CONTENT CS/ZT fault FAULT INFORMATION Fault Kind Details: CS/ZT expansion data read failure Fault Kind Details: CS/ZT expansion data setting failure Fault Kind Details: CS/ZT operation parameter 2 change failure 016 It is a day for periodic maintenance Check Item: Battery check REMEDIAL ACTION Make the CS/ZT busy or idle condition by CME5 Y=3. 5 Check Item: Check item No.0 95ch2001. 1 Check Item: Check item No. 2 Turn OFF and ON the CS/ZT power switch. Check Item: Check item No. 2 Check Item: Check item No. fm JULY/17/2009 .0 95ch2001. 2 Check the capitals. 022 CCIS link connection failure IPT link connection failure Check the status of the local office line or remote office line. 3 Access to the Software License Activation Center.4. Continued on next page 2-20 NWA-033627-001 Rev. Obtain the activation code and register to the PBX. 1 Authentication result: PS location registration restriction/ origination restriction 021 ISDN Dchannel link connection failure Check the status of the local office line or public network line.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 017 FAULT CONTENT Activation Code error occurred during the License Activation (Center Activation) FAULT INFORMATION Authentication result: ID Code Error REMEDIAL ACTION Enter the correct activation code. symbol and register the preliminary activation code or the formal activation code again. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER FAULT CONTENT 025 Number of lockout stations was more than predetermined number 026 DLC blade down FAULT INFORMATION REMEDIAL ACTION Search for stations in line lockout by the configuration report on the PCPro. check the line state (the line between the station and the PBX may be shorted).4. Continued on next page 2-21 NWA-033627-001 Rev. 3 If the station remains in the line lockout state.fm JULY/17/2009 . Alarm kind: Ring wire was grounded Check to see if the Ring wire of the cable is grounded. 3 Check to see if the Tip wire of the cable is grounded. 2 Check to see if the cable is cut off. 1 Alarm kind: Short circuit was made on the line Check to see if a short circuit exists on the line. 2 Place the handset of any station in line lockout back onto the hookswitch. 1 Alarm kind: Terminal was cut off Check the cable connection between the terminal and the PBX.0 95ch2001. Fault Kind Details: RS-232C port Collect the charge information from the SMDR. Fault Kind Details: LAN port Fault Kind Details: To PMS Fault Kind Details: To Center office for Centralized Billing-CCIS Continued on next page 2-22 NWA-033627-001 Rev. 1 Alarm kind: Terminal failure Replace the terminal with a known good one and check to see if the same failure occurs.0 95ch2001.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 026 028 FAULT CONTENT DLC blade down SMDR output buffer exceeded 80 % FAULT INFORMATION Alarm kind: Tip wire was grounded or terminal was unconnected REMEDIAL ACTION Check the cable connection between the terminal and the PBX.fm JULY/17/2009 .4. Alarm kind: Terminal circuit failure Replace the terminal with a known good one and check to see if the same failure occurs. 3 Check to see if the Tip wire of the cable is grounded. 2 Check to see if the cable is cut off. Check to see if the modular code is correctly connected. Alarm kind: Terminal Disconnected Check the cable connection between the terminal and the PBX. 0 95ch2001. 1 Fault Kind Details: CS/ZT condition unmatched No specific action is required. Fault Kind Details: B channel condition unmatched No specific action is required. 3 Turn OFF and ON the CS/ZT power switch. 1 Continued on next page 2-23 NWA-033627-001 Rev.4. 2 Make the CS/ZT busy or idle condition by CME5 Y=3. Fault Kind Details: LAN port Fault Kind Details: To PMS Fault Kind Details: To Center office for Centralized Billing-CCIS 02B CS/ZT fault occurred Fault Kind Details: Fault notice from CS/ZT Fault Kind Details: CS/ZT reset failure Fault Kind Details: CS/ZT condition read failure No specific action is required.fm APRIL/16/2010 .Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 029 FAULT CONTENT SMDR output buffer overflow FAULT INFORMATION REMEDIAL ACTION Fault Kind Details: RS-232C port Collect the charge information from the SMDR. 2 Turn OFF and ON the CS/ZT power switch. Fault Kind Details: SYS-ID upload failure Check the CS/ZT with SYS-ID is correct by CMAE Y=00>09. Make the CS/ZT busy or idle condition by CME5 Y=3. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 02B FAULT CONTENT CS/ZT fault occurred FAULT INFORMATION Fault Kind Details: SYS-ID download failure Fault Kind Details: CS/ZT make busy failure Fault Kind Details: CS/ZT data load failure Fault Kind Details: B channel make busy failure Fault Kind Details: CS/ZT operation parameter change failure REMEDIAL ACTION When input the SYS-ID from PCPro. 2 Turn OFF and ON the CS/ZT power switch. 4 Turn OFF and ON the CS/ZT power switch. check if the number is correct. Continued on next page 2-24 NWA-033627-001 Rev. 1 Fault Kind Details: LCCH sending position failure Fault Kind Details: Carrier selection failure [North America/Latin America Only] No specific action is required.4.0 95ch2001. 2 Check the CS/ZT is CS/ ZT without SYS-ID. Make the CS/ZT busy or idle condition by CME5 Y=3. 1 Make the CS/ZT busy or idle condition by CME5 Y=3.fm JULY/17/2009 . 3 Make the CS/ZT busy or idle condition by CME5 Y=3. Continued on next page 2-25 NWA-033627-001 Rev.fm JULY/17/2009 . 2 Confirm the condition of the LAN device connected to the CPU. 2 Turn OFF and ON the CS/ZT power switch.Power of HUB) 1 When Terminal kind is OAI: Fault Content: ABOUT/RLRQ Fault Content: detect the fault by a health check 040 Traffic of IP network exceeded limit bandwidth Reduce the number of equipments connected to the IP network. 041 Traffic of IP network exceeded warning bandwidth Reduce the number of equipments connected to the IP network.0 95ch2001.4.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 02B FAULT CONTENT CS/ZT fault occurred FAULT INFORMATION Fault Kind Details: CS/ZT expansion data read failure Fault Kind Details: CS/ZT expansion data setting failure Fault Kind Details: CS/ZT operation parameter 2 change failure 02C LAN application fault occurred When Terminal kind is SMDR: Fault Content: Connection Timeout Fault Content: Connection Cut Off text receive When Terminal kind is PMS: Fault Content: Connection Timeout Fault Content: Connection Cut Off text receive REMEDIAL ACTION Make the CS/ZT busy or idle condition by CME5 Y=3. (ex. 1 Check to see if the LAN cable is correctly connected. 043 SIP-TRK failure 1 048 Remote System Upgrade Check to see if the LAN cable is correctly connected.0 95ch2001. 2 Confirm the condition of the LAN device connected to the CPU.fm JULY/17/2009 .4.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION 042 Communication error occurrence between Main Unit and Remote Unit 1 Check to see if the LAN cable is correctly connected.Power of HUB) 3 Confirm the programming data for the Remote Unit over IP system. Result: NG: FTP double open Result: NG: FTP server connection failed/Missing files Result: NG: Data transfer error Continued on next page 2-26 NWA-033627-001 Rev. 2 Confirm the condition of the LAN device connected to the CPU.Power of HUB) Result: OK Result: Interrupted Result: NG: Other than below Confirm the upgrading procedure of the CPU program. (ex. which is set to the Main Unit and Remote Unit. (ex. JACK insertion condition Power Off Battery Check to see if the Battery cable is correctly connected. 1U/2U info 102 DTI line failure [PRI] FTDK: 4 [BRI/CCT] FTDK: 3 FTDK: 4 FTDK: 5 [DTI] FTDK: 15 Check to see if the MDF cable is correctly connected. 1 Connection Status: Termination with tandem connection 061 VoIPDB Startup Process is failure 100 Power failure FAN Check to see if the FAN cable is correctly connected. Continued on next page 2-27 NWA-033627-001 Rev.fm APRIL/16/2010 .Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER 04A FAULT CONTENT Long call duration information FAULT INFORMATION Connection Status: Call from a station Connection Status: Termination to station Connection Status: Call with tandem connection REMEDIAL ACTION Confirm the call status of the terminal.0 95ch2001. 2 Disconnect the call when the line is not released.4. AC input failure Check to see if the AC power source is cut off or the plug is disconnected. Assign the highway channel for ISDN communication by CMF7 Y=9 again. 10C Firmware version unmatching between CPU blade and Line/ Trunk blade Upgrade the software of the blade. Obtain the activation code and register to the PBX. 106 SV8300 Blade reset with CME03 107 Lack of Option value 108 Lack of Highway Channel 109 Automatic blade reset due to blade lockup 10A CPU SRAM failure 10B Restricted blade Replace the blade for SV8300.fm APRIL/16/2010 . Access to the Software License Activation Center.4.0 95ch2001. 1 Continued on next page 2-28 NWA-033627-001 Rev.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION 104 SV8300 Blade down Plug the blade. 2 Reduce the number of blades connected to the Line/Trunk chassis. 2 Check the condition of the BUS cards of the Controlling Chassis (1U) and the Expansion Chassis (2U). 10E Illegal use of CPU blade for Remote Unit only Replace the blade for SV8300.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT KIND NUMBER FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION 10D Lack of Highway Channel for data communication Confirm if the highway channel for ISDN communication is correctly set (CM05 Y=2). Replace the Expansion Chassis (2U) with a new one.fm APRIL/16/2010 . 1 2-29 NWA-033627-001 Rev.4. 3 Replace the Expansion Chassis (2U) with a new one. Check to see if the LAN cable is correctly connected to the Expansion Chassis (2U). 110 Communication error occurrence between active CPU and stand by CPU 112 Expansion Chassis (2U) failure 116 All blades lockup in Expansion Chassis (2U) Fault Content: Fault detection by a health check Check to see if the LAN cable is correctly connected. and replace with a new one if necessary. Fault Content: Stand by CPU down Check the stand by CPU for abnormal conditions.0 95ch2001. and item (2) shows the fault diagnosis and troubleshooting method.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Station Line Status Display Item (1) shows the display format for the Station Line Status Display feature. Page 1-16 (1) Display Format XXXX : XX XX XX Station Number Analog Line/Digital Line 00: LC (Single Line Telephone) 10: DLC (Digital Multiline Terminal) 20: IP Station Hardware Test Result (See “Line Status and Remedial Action for Hardware Test” Page 2-31) Software Test Result (See “Line Status and Remedial Action for Software Test” Page 2-32) (2) Fault Diagnosis and Troubleshooting “Line Status Remedial Action” shows the line status and the remedial action on each indicated data.fm NOVEMBER/21/2008 . see “STATION LINE STATUS DISPLAY” of Chapter 1. Page 2-32 2-30 NWA-033627-001 Rev. Page 2-31. For details of the Station Line Status Display feature.0 95ch2001.4. Diagnose the contents of the fault and perform the remedial action by referring to “Line Status and Remedial Action for Hardware Test” and “Line Status and Remedial Action for Software Test”. 04 – Check to see if the LC blade is properly mounted.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Line Status and Remedial Action for Hardware Test • SINGLE LINE TELEPHONE INDICATED DATA 00 LINE STATUS Blade is not mounted/ initialized REMEDIAL ACTION 1 2 Check the cable connection between the terminal and the PBX. 01 Normal Operation of blade No action is required. • DIGITAL MULTILINE TERMINAL INDICATED DATA 00 LINE STATUS Terminal is not connected or Tip wire is grounded REMEDIAL ACTION 1 2 3 Check the cable connection between the terminal and the PBX. 03 – Check to see if the Ring wire of the cable is grounded. 02 Short circuit is made on the line Check to see if a short circuit exists on the line.4. Check to see if the cable is cut off.fm JULY/17/2009 . 01 Terminal is connected No action is required. Continued on next page 2-31 NWA-033627-001 Rev. 02 – Check to see if a short circuit exists on the line. Check to see if the Tip wire of the cable is grounded.0 95ch2001. 04 DLC blade is not mounted Check to see if the DLC blade is properly mounted. Check to see if the cable is cut off. 05 – No action is required. 03 Ring wire is grounded Check to see if the Ring wire of the cable is grounded. 05 Terminal failure Replace the terminal with a known good one and check to see if the same failure occurs. No action is required. Line Status and Remedial Action for Software Test • SINGLE LINE TELEPHONE/MULTILINE TERMINAL INDICATED DATA LINE STATUS REMEDIAL ACTION 01 Idle No action is required. Check the condition of LAN cable connection by transmitting the ping packet. 02 Line Lockout Place the handset of the station in line lockout back onto the hookswitch. • IP STATION INDICATED DATA 00 LINE STATUS Terminal is not connected REMEDIAL ACTION 1 2 3 01 Terminal is connected Check the LAN cable connection between the terminal and the PBX. Confirm the condition of the LAN device (such as power of the HUB) connected to the VoIPDB.0 95ch2001.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Line Status and Remedial Action for Hardware Test INDICATED DATA LINE STATUS REMEDIAL ACTION 06 DLC blade down Replace the blade with a known good one and check to see if the same failure occurs. Busy No action is required. Other than 01. 08 Line failure detect Replace the terminal with a known good one and check to see if the same failure occurs.4. 02 2-32 NWA-033627-001 Rev.fm . 1 See PC Programming Manual. replace the blade. 2 If the fault cannot be cleared. Check to see if the LAN cable is correctly connected.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Troubleshooting by LED Indication on Blades This section describes the method for fault diagnosis and troubleshooting when you detect the fault occurrence by LED indication on blades. replace the blade. 2 Confirm the condition of the LAN device (such as power of the HUB) connected to the CPU blade. See PC Programming Manual.fm APRIL/16/2010 . “Remedial Action on Each LED Status” shows contents of the fault and the remedial action on each LED status. 2 If the fault cannot be cleared. You can also confirm the status of blade by the PCPro.0 95ch2001. Continued on next page 2-33 NWA-033627-001 Rev. Remedial Action on Each LED Status BLADE NAME CC-CP00/ CP31 (CPU) CC-CP01 (CPU) LED STATUS FAULT CONTENT REMEDIAL ACTION RUN LED is off Abnormal operation of CPU blade Check to see if the SENSE switch is set to “0-4” (On Line). replace the blade. ALM LED is on or flashing Major trouble or Minor trouble has occurred. Check to see if the SENSE switch is set to “1” (On Line).4. 3 If the fault cannot be cleared. LINK LED is off LAN connection failure 1 RUN LED is off Abnormal operation of CPU blade 1 ALM LED is on or flashing Major trouble or Minor trouble has occurred. (This applies only when the CPU is operating as a standby CPU. 3 If the fault cannot be cleared. replace the blade. 2 If the fault cannot be cleared. Check to see if the BUS cable is correctly connected.) Communication error occurrence between the active CPU and the stand by CPU 1 LED1 is not on Expansion Chassis 1 connection failure 1 LED2 is not on Expansion Chassis 2 connection failure 1 LED3 is not on Expansion Chassis 3 connection failure 1 LED1 is not on Expansion Chassis 1 connection failure 1 REMEDIAL ACTION Check to see if the LAN cable is correctly connected.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status BLADE NAME CC-CP01 (CPU) PZ-BS10 (BUS0) PZ-BS11 (BUS1) LED STATUS FAULT CONTENT LINK LED is off LAN connection failure 1 S2 LED is flashing orange in a special pattern. replace the blade. Continued on next page 2-34 NWA-033627-001 Rev. Check to see if the LAN cable is correctly connected. 2 If the fault cannot be cleared. Check to see if the BUS cable is correctly connected.0 95ch2001. replace the blade.fm APRIL/16/2010 . 2 If the fault cannot be cleared. Check to see if the BUS cable is correctly connected. ON: OFF=1: 9. 2 Confirm the condition of the LAN device (such as power of the HUB) connected to the CPU blade. 2 If the fault cannot be cleared. 2 If the fault cannot be cleared. replace the blade. replace the blade. Check to see if the BUS cable is correctly connected. replace the blade.4. replace the blade. 2 Check to see if the cable is correctly connected. replace the blade. 2 Check to see if the cable is correctly connected. 2 Check to see if the cable is correctly connected. 2 Check to see if the cable is correctly connected. Confirm the programming data: CM05 Y=0. replace the blade. Confirm the programming data: CM05 Y=0.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status FAULT CONTENT BLADE NAME LED STATUS CD-4COTA/ 4COTB (COT) LIVE LED is not flashing at 120 IPM Abnormal operation of COT blade 1 CD-4ODTA (ODT) LIVE LED is not flashing at 120 IPM Abnormal operation of ODT blade 1 CD-4DIOPA (DIOP) LIVE LED is not flashing at 120 IPM Abnormal operation of DIOP blade 1 CD-2BRIA (BRT) LIVE LED is not flashing at 120 IPM Abnormal operation of BRT blade 1 CD-PRTA (PRT/DTI) LIVE LED is not flashing at 120 IPM Abnormal operation of PRT/DTI blade 1 REMEDIAL ACTION Confirm the programming data: CM05 Y=0. 3 If the fault cannot be cleared.fm APRIL/16/2010 . 3 If the fault cannot be cleared. 3 If the fault cannot be cleared. 2 Check to see if the cable is correctly connected. 3 If the fault cannot be cleared. Confirm the programming data: CM05 Y=0. Confirm the programming data: CM05 Y=0. 3 If the fault cannot be cleared. Continued on next page 2-35 NWA-033627-001 Rev. replace the blade.4. replace the blade.0 95ch2001. 3 If the fault cannot be cleared. replace the blade. 2 Check to see if the cable is correctly connected. 2 Check to see if the cable is correctly connected. replace the blade. 2 Check to see if the cable is correctly connected. Confirm the programming data: CM05 Y=0. replace the blade.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status BLADE NAME LED STATUS FAULT CONTENT REMEDIAL ACTION CD-CCTA (CCT) LIVE LED is not flashing at 120 IPM Abnormal operation of CCT blade 1 CD-4LCA/ 8LCA (LC) LIVE LED is not flashing at 120 IPM Abnormal operation of LC blade 1 CD-8DLCA/ 16DLCA (DLC) LIVE LED is not flashing at 120 IPM Abnormal operation of DLC blade 1 CD-4CSIB (CSI) LIVE LED is not flashing at 120 IPM Abnormal operation of CSI blade 1 CD-4CSIB-A LIVE LED is not (CSI) flashing at 120 IPM Abnormal operation of CSI blade 1 2-36 Confirm the programming data: CM05 Y=0. Confirm the programming data: CM05 Y=0. 3 If the fault cannot be cleared. replace the blade. 2 Check to see if the cable is correctly connected. 3 If the fault cannot be cleared. replace the blade.fm APRIL/16/2010 . 3 If the fault cannot be cleared. 2 Check to see if the cable is correctly connected.0 95ch2001. Confirm the programming data: CM05 Y=0. Confirm the programming data: CM05 Y=0. 3 If the fault cannot be cleared. NWA-033627-001 Rev.4. 0 95ch2001. Sections for Troubleshooting Procedure Complaint from Station User/Operator Station Line Fault Page 2-40 (1) At Calling Station (2) At Called Station C.4.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Troubleshooting by Contents of Complaint This section describes the troubleshooting method when you receive a complaint of a problem from a station user or an operator.fm JULY/17/2009 . Line/Tie Line Fault Page 2-42 (1) On Outgoing Call (2) On Incoming Call (3) On Answering Call Power Failure Transfer (PFT) Fault Page 2-51 Digital Multiline Terminal Fault Page 2-52 IP Station Fault Page 2-54 DESKCON Fault Page 2-56 DSS Console Fault Page 2-57 2-37 NWA-033627-001 Rev. and perform the troubleshooting.O. Select the appropriate section corresponding to the problem by “Section for Troubleshooting Procedure”. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Explanation of Symbols in Troubleshooting Procedure The following explains the instruction marks being used in the Troubleshooting Procedure in “Station Line Fault” through “DSS Console Fault”. CHECK : With respect to the item indicated on the right side of this mark, perform a check or required work. If an abnormality is found, take the required remedial action, such as repair, replacement, etc. REPLACE : Replace the equipment or device (considered to be the fault) indicated on the right side of the mark with a spare and confirm the recovery of the fault. How to Follow the “Tree” In “Station Line Fault” through “DSS Console Fault”, the Troubleshooting Procedure is explained in the form of a “Tree”. Troubleshooting can be performed accurately, as well as efficiently, by following the related “Tree” path according to the information available on the fault. In the following are given step-bystep explanations about how to use the “Tree”. STEP1: The maintenance personnel gathers information concerning the fault, and selects the tree (to be) used from “Sections for Troubleshooting Procedure”. STEP2: In the selected tree, search the item concerned by checking the symptom one by one following the tree downward from the “START” point. If the related item has not been found, gather more detailed information concerning the fault. STEP3: The items indicated by CHECK mark on the right side of the items concerned indicate elements which are possibly responsible for the fault. Check each of these items. If an abnormality has been found, perform necessary remedial action such as repair, replacement, etc. STEP4: When the fault is not recovered even if a check has been made on the items indicated by CHECK mark and necessary actions have been taken, replace the blades and other hardwares indicated by REPLACE mark with spares. In this case, every time a hardware has been replaced with a spare, check as to whether the fault has been recovered or not. 2-38 NWA-033627-001 Rev.4.0 95ch2001.fm Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY How to Follow the “Tree” START Symptom STEP 2 CHECK REPLACE (1) STEP 3-1 (2) STEP 3-2 (3) STEP 3-3 (1) STEP 4-1 (2) STEP 4-2 END 2-39 NWA-033627-001 Rev.4.0 95ch2001.fm Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Station Line Fault (1) At Calling Station START Side Tone cannot be heard. CHECK (1) On the MDF, connect a test telephone set to the faulty station line. (2) If Side Tone can be heard, check for trouble with the cabling and telephone set. (3) If no Side Tone, check for trouble with wiring on the MDF and LC blade. REPLACE (1) LC blade (2) Telephone set Dial Tone is not returned. The station telephone set is DTMF type. CHECK (1) System Data Programming for the station: CM05 Y=0, CM10 Y=00, CM12 Y=00 System does not receive any digits dialed by the station. CHECK (1) “RUN” LED on the CPU blade is flashing. REPLACE (1) CPU blade After dialing the first digit, Dial Tone is not disconnected. At DTMF Telephone set CHECK REPLACE (1) System Data Programming for the station: CM12 Y=00 (1) LC blade (2) Telephone set At any type of telephone set CHECK REPLACE (1) System Data Programming for the station: CM12 Y=00 (1) LC blade (2) Telephone set END 2-40 NWA-033627-001 Rev.4.0 95ch2001.fm 0 95ch2001.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY (2) At Called Station START At the called station. the telephone does not ring. Ringing Signal is not disconnected after going off-hook. (1) LC blade (2) Telephone set The call is routed to a station other than the dialed number. CM10 Y=00 (2) Call Forwarding-All Calls feature is activated at the destination station. REPLACE (1) LC blade (2) CPU blade (3) Telephone set END 2-41 NWA-033627-001 Rev. CHECK (1) System Data Programming for destination station Number: CM05 Y=0. CHECK REPLACE (1) Volume Control of the telephone set.fm .4. CHECK (1) System Data programming for the trunk: CM05 Y=0.4. “BUSY LED” on the trunk blade is flashing. (2) If the LED goes out. tone (Reorder Tone) is returned.fm APRIL/16/2010 .O. there is a problem with the Central Office/Distant Office or Cable. check for a problem with wiring on the MDF or the trunk blade.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY C. Line/Tie Line Fault (1) On Outgoing Call START After dialing the trunk access code.0 95ch2001. REPLACE No LED indication on the trunk blade. CHECK (1) Trunk blade (1) System Data Programming for the station restriction service class: CM12 Y=01 A 2-42 NWA-033627-001 Rev. CHECK (1) Disconnect the trunk from the line on the MDF. (3) If not. CM10 Y=00 “BUSY LED” on the trunk blade is on. 0 95ch2001. SW MDF TRUNK To Distant Office Test Telephone Set (3) If Dial Tone is returned by going off-hook on the test telephone set. In case of COT blade CHECK (1) Disconnect the trunk from the line on the MDF. NOTE: This test only works when the trunks are assigned for type V operation. there is a problem with the distant office or the C. (1) Disconnect the trunk from the line on the MDF. B 2-43 NWA-033627-001 Rev. make a back to back connection of the trunk blade and another trunk within the system at the MDF.O. check for trouble with wiring on the MDF and the trunk blade. (2) Connect a test telephone set to the C. (2) To perform a Loopback Test. line. (4) If not. REPLACE In case of ODT blade CHECK (1) Trunk blade.fm .Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY A Dial Tone is not returned from distant office.O. line (distant office side) on the MDF.4. 4. check for trouble with wiring on the MDF and the trunk blade. there is a problem with the distant office. 020 (2) When the Sender Start condition is set to Wink or Delay Dial by CM35 Y=020. REPLACE (1) Trunk blade (2) CPU blade C 2-44 NWA-033627-001 Rev. CHECK (1) System Data Programming for the trunk route: CM35 Y=001. (4) If not. Any dialed digit is not transmitted to the distant office.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY B MDF DT ~ ODT E M ODT E M (3) If Dial Tone is returned after seizing the original trunk.0 95ch2001. the Carrier Equipment or the line. check if answer signal is returned from the distant office.fm . 008. 0 95ch2001. CM20 Y=0-3: A230-A231. • System Data Programming for DP signal: CM35 Y=001. 024.fm APRIL/16/2010 . 023. CM23 REPLACE (1) Trunk blade (2) CPU blade END 2-45 NWA-033627-001 Rev. 013. CM22. Dial Tone from the distant office is not disconnected.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY C After dialing the first digit. 025 • System Data Programming for DTMF signal: CM35 Y=001.4. 046 (2) System Data Programming for Numbering Plan: CM20 Y=0-3: A100-A163. 013. 026. CHECK (1) Appropriate signal (DP/DTMF) to distant office is transmitted. O. (4) If not. (2) Connect a test telephone set to the line on the MDF. Incoming Call is not terminated to DESKCON Station. check for trouble with wiring on the MDF and the trunk blade. CM35 Y=009 • In case of Termination to TAS Buzzer: CM30 Y=02. DIT or TAS Buzzer. CHECK (1) Trunk blade (1) System Data Programming for the trunk • In case of Termination to DIT station: CM30 Y=02. 14.O. 03 A 2-46 NWA-033627-001 Rev. there is a problem with the distant office or the line. REPLACE The “BUSY LED” is turned on. 04.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY (2) On Incoming Call START C. 03. 17. TRUNK MDF To C. Line DESKCON Test Telephone Set (3) If the telephone rings.4.0 95ch2001.fm NOVEMBER/21/2008 . 05. CHECK (1) Disconnect the trunk from the line on the MDF. 13. “BUSY LED” on the trunk blade is not turned on. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY A No Dial Tone Connection on Tie Line Incoming Call (only for the 2nd dial tone system) In case of ODT blade CHECK (1) In case all Tie Line Trunks fail, check if DTMF Receivers for Tie Line Incoming Call are installed (only when the signal kind of the trunk is DTMF). CHECK (1) System Data Programming for the trunk: CM35 Y=001, 009, 010 (2) Disconnect trunk from the line on the MDF. (3) To perform a Loopback Test, make a back to back connect of the trunk and another trunk within the system at the MDF. MDF DT ~ ODT E M ODT E M (4) If Dial Tone is returned when the call is terminated to the original trunk, there is a problem with the distant office, the Carrier Equipment, or the line. (5) If not, check for trouble with wiring on the MDF and the trunk blade. REPLACE (1) Trunk blade B 2-47 NWA-033627-001 Rev.4.0 95ch2001.fm NOVEMBER/21/2008 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY B The Tie Line Incoming Call/DID Call is routed to a different station other than the dialed station, or to Reorder Tone. CHECK REPLACE (1) System Data Programming for the trunk: CM35 Y=001, 017, 061-068 (1) Trunk blade (2) CPU blade END 2-48 NWA-033627-001 Rev.4.0 95ch2001.fm Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY (3) On Answering the Call START Speech Path Trouble: No connection/One way connection CHECK (1) Disconnect the trunk from the line on the MDF. (2) To perform the Speech Path Test internally, make the following connection on the MDF according to type of blade. • In case of COT card MDF COT DESKCON STATION PORT • In case of ODT card MDF ODT E M ODT E M (3) If the trouble remains, replace the trunk blade. (4) If not, there is a problem with the distant office. REPLACE (1) Trunk blade (2) CPU blade A 2-49 NWA-033627-001 Rev.4.0 95ch2001.fm NOVEMBER/21/2008 (1) Trunk blade (2) CPU blade Low Voice Level CHECK REPLACE (1) Loose connection of cables on the MDF. REPLACE (1) Trunk blade (2) CPU blade Transmission quality is not acceptable. replace the trunk blade. CHECK (1) Disconnect the trunk from the line on the MDF.4. When the station user flashes the switch-hook. (4) If not. (3) If the failure recurs.fm . (2) Connect a test telephone set to the line on the MDF. Noise/Distortion CHECK REPLACE (1) Cabling between the PBX and the MDF or between the MDF and the lines is properly run to avoid induction from an AC Power Cable. (1) Trunk blade (2) CPU blade END 2-50 NWA-033627-001 Rev. (1) Trunk blade (2) CPU blade Cross Talk CHECK REPLACE (1) Wiring on the MDF is properly. there is a problem with the distant office. motor or power supply equipment. and check if the failure reoccurs.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY A Call is dropped (This condition excludes the Line Fault detected within a system).0 95ch2001. CHECK (1) System Data Programming for the trunk: CM35 Y=016 The failure occurs suddenly. fm JULY/17/2009 .4.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Power Failure Transfer (PFT) Fault [8300R3 software required] START Preassigned stations are not connected to the C. line when system alarm or power failure has occurred. REPLACE (1) BRI/COT blade REPLACE (1) BRI/COT blade END 2-51 NWA-033627-001 Rev. PFT operates without Power Failure or Emergency Alarm.O. CHECK (1) Between the Station and the BRI/COT blade is properly connected.0 95ch2001. REPLACE (1) Digital Multiline Terminal (2) DLC blade (3) CPU blade Speech Path Trouble: No Connection/One Way Connection Hands Free Operation is not available.0 95ch2001. CM90 Y=00.fm NOVEMBER/21/2008 . (1) Digital Multiline Terminal (2) DLC blade A 2-52 NWA-033627-001 Rev. CM10 Y=00.4. CM93 (4) “RUN” LED on the CPU blade is flashing. CHECK (1) Wiring on Modular Box (Rosette) (2) DLC blade is properly mounted. REPLACE LCD does not display any information CHECK REPLACE (1) Hands Free Unit within Digital Multiline Terminal (2) Digital Multiline Terminal (1) Adjust Display contrast. CM12. (2) Adjust speaker volume.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Digital Multiline Terminal Fault This troubleshooting procedure covers faults with Digital Multiline Terminal function only. REPLACE (1) Digital Multiline Terminal (2) DLC blade CHECK (1) “MIC” LED is on. (3) Built-in Hands Free Unit is properly mounted. CM11. Page 2-40 START All Keys on the Digital Multiline Terminal are ineffective. CM13. For other faults. see “Station Line Fault”. (3) System Data Programming for the Digital Multiline Terminal station: CM05 Y=0. Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY A No Tone Ringer CHECK (1) System Data Programming for Digital Multiline Terminal Tone Ringer: CM90 Y=01 (2) Adjust Ringer Volume on Digital Multiline Terminal. REPLACE (1) Digital Multiline Terminal END 2-53 NWA-033627-001 Rev.0 95ch2001.4.fm NOVEMBER/21/2008 . CM90 Y=00.4. CM11. (3) System Data Programming for the IP Station and VoIPDB: CM0B. see “Station Line Fault”. CM10 Y=01.fm NOVEMBER/21/2008 .0 95ch2001. CM12. (2) Adjust speaker volume.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY IP Station Fault This troubleshooting procedure covers faults with IP Station function only. REPLACE (1) IP Station (2) VoIPDB (3) CPU blade Speech Path Trouble: No Connection/One Way Connection Hands Free Operation is not available. For other faults. Page 2-40 START All Keys on the IP Station are ineffective. CM13. (5) “RUN” LED on the CPU blade is flashing. CM93 (4) IP Station setup is properly completed by IP Station menu. CHECK (1) Wiring on the LAN (2) VoIPDB is properly mounted. REPLACE (1) IP Station (2) VoIPDB CHECK (1) “MIC” LED is on. (3) Built-in Hands Free Unit is properly mounted. REPLACE (1) Hands Free Unit within IP Station (2) IP Station A 2-54 NWA-033627-001 Rev. fm . 2-55 NWA-033627-001 Rev.0 95ch2001.4. REPLACE (1) IP Station END NOTE: You can check the condition of LAN cable connection by transmitting the ping packet to the VoIPDB from PC on the LAN. (1) IP Station (2) VoIPDB No Tone Ringer CHECK (1) System Data Programming for IP Station Tone Ringer: CM90 Y=01 (2) Adjust Ringer Volume on IP Station.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY A LCD does not display any information CHECK REPLACE (1) Adjust Display contrast. 27 (2) Adjust Ringer Volume on the console.4. START All keys on the DESKCON are ineffective. (4) System Data Programming for the console: CM05 Y=0. REPLACE (1) DESKCON END 2-56 NWA-033627-001 Rev. CM60. CM10 Y=00. CM90 Y=00. REPLACE (1) DESKCON (2) DLC blade (3) CPU blade Speech Path Trouble (No Connection/One-Way Connection) CHECK (1) Headset or Handset on the console. (2) Wiring on Modular Box (Rosette) (3) DLC blade is properly mounted. (1) DESKCON (2) DLC blade No Tone Ringer CHECK (1) System Data Programming for the console tone ringer: CM60 Y=16.fm APRIL/16/2010 .0 95ch2001. CHECK REPLACE (1) Adjust Display Contrast.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY DESKCON Fault DESKCON means SN716 DESKCON. CHECK (1) DESKCON Lock-out has been set via the function key. (5) “RUN” Lamp on the CPU blade is flashing. (2) DESKCON (3) DLC blade LCD does not display any information. CM96. CM97 REPLACE (1) DSS Console (2) DLC blade (3) CPU blade END 2-57 NWA-033627-001 Rev. CHECK (1) DLC blade is properly mounted.0 95ch2001. CM10 Y=00. (2) System Data Programming for DSS Console: CM05 Y=0.fm .4.Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY DSS Console Fault START Keys on the DSS Console are ineffective. 2-58 NWA-033627-001 Rev.4.fm NOVEMBER/21/2008 .0 95ch2001.THIS PAGE LEFT BLANK INTENTIONALLY.