MARY ROSE T.CERDENIA MOBILE NUMBER : 056-415-7327/055-4548066 E-MAIL ADDRESS :
[email protected] OBJECTIVE: To obtain a position in the field that fit my qualifications and further develop my talents and skills for continuous career improvement WORK EXPERIENCE: HYPER PANDA (CASHIER/CUSTOMER SERVICE REPRESENTATIVE) DUBAI FESTIVAL CITY (OCT 9, 2012 – till present) Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies VISTA LAND LIFESCAPE INC. (ADMIN STAFF ) Shaw blvd.Mandaluyong Philippines (FEB2012-JULY2012) Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Operate office machines, such as photocopiers and scanners, facsimile machines and personal computers. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer 5 ACES RESTAURANT (EVENT COORDINATOR) Sto. Tomas Sampaloc Manila City, Philippines (JUNE2010JUNE2011) talk with clients about events and offer suggestions to ensure their requests can be met negotiate the type and costs of services to be provided, in line with a budget organize the venue and ensure that it is appropriately set up, with regard to seating and decor consult with management to ensure adequate staff members are rostered for duty, and with catering staff to plan the menu consult with service providers such as entertainers and transport companies coordinate staff to ensure the program of events occurs on time (for example, speeches and the serving of food and refreshments) oversee work by contractors and report on variations to work orders find solutions to any problems that arise concerning services or programmes provided advise senior management on matters requiring their attention and implement their decisions follow up with clients to arrange payment and, after the event, to evaluate the service provided collect and analyze data on projects undertaken, and report on project outcomes. QUALIFICATIONS, INTEREST AND SKILLS: Goal Oriented and Trustworthy Can work with minimal supervision Can work under pressure Dedicated and willing to work hard to offer competent skills Eager to learn new knowledge and apply learned skills Willing to work overtime EDUCATIONAL BACKGROUND: TERTIARY 2010 : Universidad De Manila 2006- Escolta, Manila City Philippines Bachelor of Science major in Business Management SECONDARY School : 2002-2006 Ramon Magsaysay Espania Manila City Philippines PRIMARY : 1996-2002 Legarda Elementary School Sampaloc, Manila City Philippines High PERSONAL INFORMATION: Date of Birth : Status : Single October 28, 1989 Civil Filipino Age : 25 Nationality Sex Roman Catholic : Female Religion : : I hereby certify that the above statements are true and correct. MARY ROSE T. CERDENIA Applicant