Software installationEnglish manual NQ2000 Version 5.07C Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q´s products, Nemo-Q grants you the nonexclusive rights to install and use the Software for an unlimited period of time. The terms of Nemo-Q International AB´s License Agreement shall apply. Windows 95/98/NT/XP/2000 Software installation Verion 5.07C Table of contents User Support Contacts.........................................................................................Page 3 Requirement specification NQ2000 software.....................................................Page 4 Database size..........................................................................................................Page 5 Software’s and files...............................................................................................Page 6 Installation propose..............................................................................................Page 7 Engine.....................................................................................................................Page 9 MySQL...................................................................................................................Page 14 DBLoad..................................................................................................................Page 16 Statistics.................................................................................................................Page 24 Q-start....................................................................................................................Page 29 Language files........................................................................................................Page 32 Nemo-Q International AB +46 (0)8 522 059 00 www.nemoq.se page 2 of 36 Table of content Software installation Version 5.07C User support contacts The User Support/Help Desk services provided by Nemo-Q are to be agreed upon between NEMO-Q International AB and user. Nemo-Q International AB Turebergs allé 6 191 23 Sollentuna Sweden Phone +46 (0) 8 522 059 00 Fax +46(0) 8 522 059 99 E-mail [email protected] www.nemoq.se Nemo-Q International AB +46 (0)8 522 059 00 www.nemoq.se page 3 of 36 ) PC requirement is depending of the size for the queue system and the flow of customer. 0-500 customer per day Windows -98 Windows2000/NT/XP Pentium 300-400 Mhz Pentium 300-400 Mhz 128 MB 128 MB 1-20 cashier.000 customer per day 512 MB Installation of NQ2000 Level 1 require about 27 MB space on the hard disk. not Windows 95\98 .1.5GHz 1.Requirement specification NQ2000 software In a network environment there are many different ways to install a NQ2000 system. Size of system Operation system Speed/PC Memory 1-10 cashier. NQ-Engine NQ-Statistics DbLoad NQ-Supervisor MySQL NQ-Winpanel NQ-Simulation If synthetic speech will be used in the system we recommend to install this in a separate PC with OS Windows 2000\XP\NT. From the client or Nemo-Q server it is then possible to open files via shortcuts to the office server.700 Mhz 1. however the NQ2000 software require a dedicated Nemo-Q server computer with static TCP/IP address (It is also common to place the execute (EXE) files into the branch office server.500 customer per day 256 MB 1-60 cashier. Windows -98/2000/NT/XP Pentium min.4. Windows -98/2000/NT/XP Pentium min 1. User Names etc… Answer: The TDB File will have an approximate size of 300-400 kB Database Each errand is about 100 byte (all included) if no attention codes are used… Example 50 000 Customers = 100 byte * 50 000 = 5 MB . please look at the example below: Example: 10 000 Customers = 76 byte * 10 000 = 760 kB 1 000 Attention Codes = 53 byte * 1000 = 53 kB Total Size = 760 kB + 53 kB = 813 kB Zipped: 0. i.Database size TDB File Unzipped Size Event File (*.3 * 813 kB ≈ 240 .cus): 76 byte / errand Attention Code File (*.e.ss3): 53 byte / attention code • Zipped Size Usually the Zip Ratio is about 70%.280 kB Some additional information is added automatically. Software’s and files terminology Engine: The Engine software controls the general functions of the NQ 2000 system and must always be running. TDB file: All daily statistic files is transferred to the TDB file. all daily statistic files updates the TDB file automatically by the Engine software. (WAN network) Cashier 2000: This application is installed at each workstation in local office and enables users to call and transfer customer etc. The Engine software stores the statistic data during the day in daily statistic files. Installation propose .Local office). This software monitors the queue situation locally. Region). This program also collects names from the defined databases. Collector: Collects data from databases to one main database in level 2 or level 3 as defined in CollectorConf. Database: MySQL database Qstart: This software is configured to automatically start other program. The DBLoad software then transfers the TDB file information automatically to the MySQL database. (LAN network) Supervisor (Level 2 or 3 – Province. Statistics: The statistic software is used to make statistic analysis. DBLoad: This software updates MySQL database. Supervisor (Level 1 . CollectorConf: This program defines from which databases in lower level that data will be collected to one main database in level 2 or 3. Especially it is used to start the Engine and DBLoad program. This software monitors the queue situations in several local offices on a province or regional office. These files is located in directory Windows\NQ2000\ Daily statistic files: At midnight. DBConfig: This software defines the path to the TDB file and the connection to the MySQL database. If the system requires any additional software. DBLoad and Statistics.) Enjoy… .Structure of files Software installation Version 5. The above four different software’s may run a standard system consisting of hardware. This information will help you to install all of this software correctly. Displays and Ticket dispensers. install them later after the standard installation. (It is also common to place the execute (EXE) files into the branch office server. From the client computers it is then possible to open files via shortcuts to the server. Begin by installing The Engine and then in the following order.07C NQ2000 systems consist of many separate software. depending on what type of functionally of the requested system. such as Cashier panels. MySQL. In a network environment there are many different ways to install a NQ2000 system. however in this document we will explain how to install NQ2000 into a dedicated Nemo-Q server. ...07C l o E f n f gi c i n ee C u s f ile sT D B f iDl e a t a b a T C Q ................S t a rt D B L o a d D B C o S t a s e t is t ic s P / IP n f ig ......Structure of files L o c a Software installation Version 5.... e x e .............L e v e l 2 a n d 3 S t a t is t ic s D a ta b a s e C o lle c t o rC o n f........... which may be any workstation in the office network. This action will require the Engine to be restarted. Insert the CD-ROM and double click on the corresponding driver. The default destination is C:\NQ2000\. data storage for statistical analysis. This software is installed in the Nemo-Q server.exe installation software. it will sometimes be necessary to restart the Engine. Select “Next”. except the addition of new workstations to the configuration. enter the path selected. This software is active at all times so that all user-configured processes may be executed with the desired level of efficiency.Engine The NQ-2000 System Engine software handles all system processes. Within this software. such as configuration control and supervision. it is possible to change all configuration values necessary to make process operations as dynamic as possible. Follow the installation steps. If you prefer to choose another location. CD-ROM Installation A CD-ROM is provided with this manual. as the system requires. communication with all system components. Once the installation is finished. . All parameters may be modified on a real-time basis. For these changes to become effective. exclusively dedicated to customer management and queuing. etc. generating warnings. NQ2000 Software Installation in the Nemo Q Server Execute the NQ2000. restart the workstation. The program will request confirmation by proposing valid libraries for the path where the NQ-2000 software will be installed. When you installing Engine for the first time in a computer. enter the license number then select “Next”. Confirm license agreement then select “Next”.07C Select “Next”. .Engine Software installation Version 5. Select the folder then select “Next” Select “Next” Select the language font to be printed on the tickets then select “Next” . Software installation Version 5. .07C . NQ2000 needs network Select “Next”.Engine Use default configuration file or without. 07C Default language file is English. if you have created your own language file copy these now.Engine Software installation Version 5. Select “Next”. . as stand-alone utilities or as parts of other applications. database management plays a central role in computing. Though under constant development.MySQL MySQL is a database management system.the most common standardized language used to access databases. NEMODB is the queue system database. MySQL today offers a rich and very useful set of functions. A database is a structured collection of data. The connectivity. To add. you need a database management system such as MySQL. Select “Next” . A relational database stores data in separate tables rather than putting all the data in one big storeroom. speed and security make MySQL highly suited for accessing databases on the Internet. Since computers are very good at handling large amounts of data. Follow the installation steps. MySQL was originally developed to handle very large databases much faster than existing solutions and has been successfully used in highly demanding production environments for several years. The tables are linked by defined relations making it possible to combine data from several tables on request. access and process data stored in a computer database. The SQL part of MySQL stands for "Structured Query Language" . DBLoad add data and store this into NEMODB We use Q-start to activate DBLoad after midnight. This adds speed and flexibility. Control if MySQL is activated with Ctrl Alt Delete Windows 2000/NT MySQL is running as a “service” within Windows software. it is necessary to enter license number. (Open administration tools and then services). Locate MySQL and check if it is active.If you install Engine for the first time in a computer. to activate MySQL. Select”Next” Windows 95/ 98 Start MySQL from directory C:\MySQL\ mysqld-opt. Make shore that MySQL is activated.exe. . Sometimes it is necessary to enter administrator name and password. does this. The DBConfig software also configures all the TDB Files. . Select “Next”. Only files that are configured will be inserted to the database.ini. Editing the file STAT. Original filename: DBConfig. Original filename: DBLoad. This file is automatically created if not existing.exe Follow the installation steps.exe The DBConfig software configures the database for DBLoad. which is located in the same directory.DBLoad The DBLoad software converts NQ2000 database format to MySQL database format. Select “Next”. Software installation Version 5.07C . Select the folder then select “Next”.DBLoad Confirm license agreement then select “Next”. Select “Next”.07C . Software installation Version 5. Select “Next”.DBLoad Select “Next”. start the Engine and configure the system. Default language file is English. if you have created your own language file copy these now Select “Finish” Before you configure the DBLoad. Enter a time after midnight but before opening time in the morning. DBLoad will automatically start and update the MySQL Database. Reboot the computer and then start to configure DBLoad.DBLoad Software installation Version 5. .07C Select “Next”. For example C:\NQ2000\DB.DBLoad Software installation Version 5.07C Start DBConfig. enter the TCP/IP address to the computer for the location of MySQL database. .exe in directory C:\NQ2000\ Select “Browse” and find the location of the TDB file. make shore that MySQL is started and that correct TCP/IP address is entered for the location of the database. Select “Update” if it is a different version.DBLoad Software installation Version 5. . If upgrading NQ Statistic with a new version. If the following message appear. it might be necessary to update the TDB file.07C Select “Connect” to test the MySQL database communication. 07C .DBLoad Select ”TDB Files” Select “Add” Office number. Software installation Version 5. office name and level 2 numbers will appear. 07C Select “Apply” The configuration of the TDB file is now ready. for updating MySQL database automatically. .DBLoad Software installation Version 5.exe can now work together with application Q-start. DBLoad. Select "OK". The TDB file may now update the MySQL database manually by running DBLoad.exe. these events are logged onto the system. or a customer is called. Follow the installation steps. Select “Next” .07C Statistics The “Statistics” module takes record of all the events taking place in Nemo-Q system. When a ticket is taken from the machine. All events are logged accurately and on the spot. The “Statistics” module will allow you to make statistic analyses of this information.Q-start Software installation Version 5. thus creating databases with valuable and useful information. Select “Next” Select the folder then select “Next”.07C .Q-start Confirm license agreement then select “Next”. Software installation Version 5. .07C Select “Next” Select “Next” Default language file is English. if you have created your own language file copy these now.Statistics Software installation Version 5. 07C .Statistics Select “Finish” Software installation Version 5. by clicking on the Supervisor Panel ICON. This is all possible thanks to the Supervisor Panel.Q-start Software installation Version 5. for present or future use. The Statistics Module described further on. All this information is recorded on the system’s server. Once the system has been installed. NQ2000 also enables you to view exactly what is happening at the moment: here and now. .07C NQ-Supervisor Information generation starts from the very moment the customer takes a ticket from the ticket dispenser. and shows you all the information you need on the screen just by a keystroke. will allow you to make an in-depth analysis of the service you offer. the Supervisor Panel will be activated at the user’s express request. Follow the installation steps. which allows you to make real-time inquiries. which transfers data from customer flow into NQ-2000’s software. After the installation. start up Q-start. General. Especially it is used to start the Engine and DBLoad program. Icon is placed in Windows start up meny under Startup or NQ2000. .Q-start Software installation Version 5. In previous version of NQ2000 Q-start was installed at the same time with other installations. Then.07C version Q-start have a separate installation. Create and store log files and automatic printout. this icon will be present I Windows bar.07C Q-Start This software is configured to automatically start other program. But in 5. Click on right button on the mouse and select Configuration. 00 Monday to Friday.Q-start Software installation Version 5. Click on “New” and select new file. Add.07C File configuration. certain weekdays.exe at 07.e. LBLoad. This example starts Enginge2000. . change or remove applications for start up during specific times i.00 Monday to Sunday.exe at 06. Now we have added one more file and DBLoad must start after midnight. This example starts DBLoad. 07C Select Startup Startup. Add.Q-start Software installation Version 5. This can be necessary if one application need to start up before another. its possible to start applications after amount of time. change or remove applications . When Q-start starts up. UPD files is installed under directory UPD when installing software’s. It is recommended to start the application with the English version first and then start the program so you are able to find the portion with new words. You either select English or your own language files. Create a new directory where you put Stat2000. .) 3. During every installation you will receive a question if you have your own updated language file or if you want to select the English default language file. How to update language files? The correct language file is renamed from “Queue 2000. Please check post no X to Y.UPD.spr and Stat2000. you need to this first. Translate the new words and save. It is important to upgrade ALL your old language files to new one. 1. 4. 7. If you select “ I have language files!” you need to Brows for the location of these files. Exit the program.EXE (translation editor). Done. A Message will appear saying: An update has been made.upd. All the *. On the CD you will have all language files in UPD format and also the old language files in SPR format. After this it is easier to create your own language files. Change the extension of the new language file to *. If your own language files is not updated with the new portions of the upgrade. these posts are the new words for you to translate 5.spr” to “Queue 2000.04 > versions have only the latest language files in English. Open NQLANG32..UPD”.. 2. Put the file Queue2000. 6. With these files you can start to upgrade your “old” language files.upd in the directory where you keep language files (Ex.Language files NQ2000 Ver 5. that needs to be translated. 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__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ .Notes Software installation Version 5. +46 (0)8 522 059 00 Fax.nemoq. Turebergsallé 6 192 23 Sollentuna Sweden Phone.se .se Website: www.Nemo-Q International AB Box 210. +46 (0)8 522 059 99 E-mail: marknad@nemoq.