mgt 503 best quizz

MIDTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 4) Time: 60 min Marks: 50 Student Info StudentID: Center: ExamDate: 12/12/2009 12:00:00 AM For Teacher's Use Only Q 1 2 No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks 41 33 34 25 26 17 18 9 10 3 4 5 6 7 8 Total 11 12 13 14 15 16 19 20 21 22 23 24 27 28 29 30 31 32 35 36 37 38 39 40 Question No: 1 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 2 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? ► Avoid cooperation with workers ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is called father of scientific management? ► Henri Fayol ► Max Weber ► Fredrick W. Taylor ► Abraham Maslow Question No: 5 ( Marks: 1 ) - Please choose one All of the following are values of studying management EXCEPT: ► Recognizes the important role that management and managers play in society ► Provides essential knowledge to be effective in managerial positions ► Gives you insight into your personality and behavior ► Gives insight into the way that organizations work Question No: 6 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator Question No: 7 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 8 ( Marks: 1 ) - Please choose one The most important point of Prof. Edward Deming’s Philosophy was: ► Achieving the Goals ► Consistency of Purpose ► Wastage of the resources should be minimized ► Collaboration among the members Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 10 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 11 ( Marks: 1 ) - Please choose one Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management Question No: 12 ( Marks: 1 ) - Please choose one Manager's interpersonal skills are known as: ► Understand and motivate others ► Coordinate interests and abilities ► Use necessary tools and procedures ► Establish the right connections ] Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 14 ( Marks: 1 ) - Please choose one “Specialization increases output by making employees more efficient” it is called: ► Division of work ► Authority ► Scalar chain ► Order Question No: 15 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Question No: 16 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need? ► Physiological ► Esteem ► Safety ► Social Question No: 17 ( Marks: 1 ) - Please choose one Systems that interact with their environment dynamically are called: ► Close systems ► Open systems ► Flexible systems ► Social systems Question No: 18 ( Marks: 1 ) - Please choose one Inputs, transformation process, output and feedback are basic elements of: ► Administrative approach ► Behavioral approach ► Qualitative approach ► System approach Question No: 19 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback Question No: 20 ( Marks: 1 ) - Please choose one In a socialist economy, means of production are owned by : ► City ► Country ► Nation ► State Question No: 21 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: ► The socio-cultural element ► The international element ► The economic element ► The legal-political element Question No: 22 ( Marks: 1 ) - Please choose one Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? ► Attention to detail ► People orientation ► Outcome orientation ► Aggressiveness Question No: 23 ( Marks: 1 ) - Please choose one The view that management’s only social responsibility is to maximize profits is called: ► Classical view ► Pre-classical view ► Modern view ► Historical view Question No: 24 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 25 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 27 ( Marks: 1 ) - Please choose one Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 28 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 29 ( Marks: 1 ) - Please choose one Fifth Step in the rational decision making process is: ► Implementation of the alternative ► Analyzing alternatives ► Developing alternatives ► Allocating weights to the criteria Question No: 30 ( Marks: 1 ) - Please choose one A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is a variation of the electronic meeting that links media from different locations? ► E-commerce ► The Delphi technique ► E-Brainstorming ► Video conference Question No: 32 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 33 ( Marks: 1 ) - Please choose one Ali Ais especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? ► Conceptual skills ► Organizational skills ► Technical skills ► Human skills Question No: 34 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 35 ( Marks: 1 ) - Please choose one A single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called: ► A program ► A project ► A policy ► A rule Question No: 36 ( Marks: 1 ) - Please choose one Which one of the following plans has clearly defined objectives? ► Directional ► Flexible ► Specific ► Standing Question No: 37 ( Marks: 1 ) - Please choose one Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 38 ( Marks: 1 ) - Please choose one Which of the following was created by the unification of 12 countries in Europe? ► European Common Market ► European Union ► Western European Alliance ► Trans-European Market Question No: 39 ( Marks: 1 ) - Please choose one People who make fast decisions and focus on short run prefer which of the following decision making styles? ► Behavioral style ► Analytic style ► Conceptual style ► Directive style Question No: 40 ( Marks: 1 ) - Please choose one Which of the following decision making techniques requires a panel of experts? ► Interacting group ► Delphi technique ► Nominal group ► Brainstorming Question No: 41 ( Marks: 10 ) Suppose a large wholesale firm has appointed a new distribution manager whose job is to manage one hundred truck drivers and to coordinate standard truck routes in the most efficient fashion. Which management theory he should apply to complete his job tasks efficiently? Chapter 3 Organizational Culture and Environment: The Constraints TRUE/FALSE QUESTIONS THE MANAGER: OMNIPOTENT OR SYMBOLIC? 1. In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure. (False; easy; p. 50) The current dominant assumption in management theory suggests that managers are omnipotent. (True; moderate; p. 50) The view of managers as omnipotent is consistent with the stereotypical picture of the takecharge business executive who can overcome any obstacle in carrying out the organization’s objectives. (True; moderate; p. 50) The symbolic view of management impact is useful in explaining the high turnover among college and professional sports coaches, who can be considered the “managers” of their teams. (False; difficult; p. 50) In the omnipotent view of management, much of an organization’s success or failure is due to forces outside management’s control. (False; easy; p. 50) If an organization subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organization’s performance. (True; easy; p. 50) A manager’s role in the omnipotent view of management is to create meaning out of randomness, confusion, and ambiguity. (False; moderate; p. 50) 2. 3. 4. 5. 6. 7. THE ORGANIZATION’S CULTURE 8. 9. An organizational culture refers to a system of shared meaning. (True; moderate; p. 52) The organizational culture is a system of shared meaning held by members that distinguishes the organization from other organizations. (True; moderate; p. 52) 10. 11. Organizational culture is a perception, not reality. (True; moderate; p. 52) Presently, there is no method for analyzing or assessing organizational culture. (False; moderate; p. 52) Strong cultures have more influence on employees than weak ones. (True; moderate; p. 53) An increasing body of evidence suggests that strong cultures are associated with high organizational performance. (True; easy; p. 53) Compensation is mentioned in the textbook as a dimension of organizational culture. (False; moderate; p. 52) Most organizations have very weak cultures. (False; moderate; p. 53) An organization’s founder has little influence on its culture. (False; moderate; p. 54) Rituals are repetitive sequences of activities that express and reinforce the key values of an organization. (True; moderate; p. 57) Organizational stories typically contain a narrative of significant events or people. (True; moderate; p. 56) Employee stock options are mentioned in the textbook as an example of a material symbol. (False; moderate; p. 57) The link between values and managerial behavior is fairly straightforward. (True; moderate; p. 59) 12. 13. 14. 15. 16. 17. 18. 19. 20. THE ENVIRONMENT 21. The part of the environment directly related to achievement of an organization’s goals is the specific environment. (True; moderate; p. 64) The general environment refers to everything inside the organization. (False; easy; p. 66) 22. 23. Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration. (False; difficult; p. 69) Because certainty is a threat to an organization’s effectiveness, managers try to minimize it. (False; easy; p. 69) The term suppliers includes providers of financial and labor inputs. (True; moderate; p. 65) To a national network such as NBC, your home VCR is considered a competitor. (True; moderate; p. 66) Industry conditions are an example of an organization’s general environment. (False; moderate; p. 66) Economic conditions are part of the organization’s specific environment. (False; moderate; p. 66) 24. 25. 26. 27. 28. MULTIPLE-CHOICE QUESTIONS For each of the following choose the answer that most completely answers the question. THE MANAGER: OMNIPOTENT OR SYMBOLIC? 29. What are the two views of managerial impact on the success or failure of the organization? a. omnipotent and symbolic b. omnipotent and reflective c. symbolic and interactive d. reflective and interactive (a; moderate; p. 50) The omnipotent view of management means ________________. a. the top manager is the only person in charge b. managers are directly responsible for an organization’s success or failure c. that there is only one boss in the organization, and she or he is responsible for delegating orders d. managers have little or no responsibility for an organization’s success or failure (b; easy; p. 50) The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives. a. omnipotent b. symbolic 30. 31. c. functional d. systems (a; hard; p. 50) 32. The symbolic view of management means _____________. a. managers are directly responsible for an organization’s success or failure b. managers have little or no responsibility for an organization’s success or failure c. that external forces are directly responsible for an organization’s success or failure d. the employees are directly responsible for an organization’s success or failure (c; easy; p. 50) Internal constraints that restrict a manager’s decision options _______________. a. exist within every organization b. do not exist, as all managers can decide as they please c. exists only to the extent that upper management imposes them d. exist only to the extent that followers won’t do as they are told (a; easy; p. 51) The current dominant assumption in management theory _______________. a. suggests a balanced view of managers as symbolic and omnipotent b. suggests managers are symbolic c. suggests managers are omnipotent d. is that both the symbolic and omnipotent views are fading (c; moderate; p. 50) Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams? a. symbolic b. omnipotent c. generalist d. autocratic (b; moderate; p. 50) According to the symbolic view, managers have a(n) _____________ effect on substantive organizational outcomes. a. substantial b. moderate c. limited d. unlimited (c; moderate; p. 57) Managers operate within the constraints imposed by __________________. a. government at the federal and state level 33. 34. 35. 36. 37. b. the employees of the organization c. the organization’s culture and environment d. the organization’s board of directors (c; moderate; p. 51) 38. A manager may be able to expand their area of discretion by _______________. a. telling the employees what to do b. changing and influencing their organization’s culture and environment c. electing new government officials at the federal and state level d. changing employers and thus their boss (b; moderate; p. 51) __________ that restrict a manager’s decision options exist within every organization. a. Internal constraints b. External constraints c. Organizational external environments d. Organizational environment changes (a; hard; p. 51) 39. THE ORGANIZATION’S CULTURE 40. Organizational culture is similar to an individual’s _____________. a. skills b. personality c. motivation d. ability (b; easy; p. 52) An organization’s culture is ______________. a. represented in organizational meetings by the top manager of the organization b. represented by a common perception held by interest groups that watch the organization c. represented by a common perception held by the organization’s members d. changed when the organization is purchased by new owners (c; hard; p. 52) Organizational culture is concerned with how members perceive the organization not whether they __________. a. like it 41. 42. b. like their peers c. like their boss d. like their customers (a; easy; p. 52) 43. Strong cultures _____________. a. are found in organizations with strong leaders b. have a minimal influence on the employee when she or he is making decisions c. can be found in all organizations that exist d. have a greater influence on employees than do weak cultures (d; moderate; p. 53) Employees in organizations with strong cultures _______________. a. are more committed to their organization b. are more likely to leave the organization than stay c. are more willing to perform illegal activities d. are more likely to follow directives from peers (a; moderate; p. 53) Which of the following phrases is associated with the definition of organizational culture? a. individual response b. shared meaning c. diversity of thought d. explicit directions (b; easy; p. 52) 44. 45. 46. Which of the following is not mentioned in the textbook as a dimension of organizational culture? a. attention to detail b. people orientation c. compensation d. aggressiveness (c; moderate; p. 52) Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? a. attention to detail b. people orientation c. outcome orientation d. aggressiveness (c; moderate; p. 53) Corporate ___________ are repetitive sequences of activities that express and reinforce the values of the organization, what goals are most important, which people are important, and which are expendable. a. languages b. rituals c. symbols d. ceremonies (b; easy; p. 57) The most significant ways that culture is transmitted to employees consist of __________. a. rituals, tales of woe, symbols, and language b. symbols, rituals, language, and systems c. stories, rituals, symbols, and language d. language, stories, rituals, and rewards (c; moderate; p. 56) When employees at Microsoft use words such as: work judo, eating your own dog food, and flat food, they are using organizational __________. a. languages b. rituals c. symbols d. ceremonies (a; easy; p. 57) Most organizations have ____________ cultures. a. very weak b. weak to moderate c. moderate d. moderate to strong 47. 48. 49. 50. 51. (d; moderate; p. 53) 52. The original source of an organization’s culture usually ________________. a. is shared among the first workers hired into the organization b. is formulated by the board of directors when the organization is formed c. identifies what the organization is successful doing d. reflects the vision or mission of the organization’s founder (d; moderate; p. 53) Organizational _____________ typically contain(s) a narrative of significant events or people. a. stories b. rituals c. charts d. material symbols (a; moderate; p. 56) All of the following are mentioned in the textbook as examples of material symbols except ____________. a. dress attire b. size of offices c. employee stock options d. reserved parking spaces for certain employees (c; moderate; p. 57) The link between organizational values and managerial behavior is _____________. a. uncertain b. fairly straightforward c. loose and difficult to see d. unimportant (b; moderate; p. 59) By learning organizational language, member’s _________________. a. can communicate with the stockholders of the organization b. know that the boss will be promoting them to greater responsibility c. attest to their acceptance of the culture and their willingness to help preserve the culture d. can share material symbols with other members (c; hard; p. 57) An organization’s culture ______________. a. constrains what managers can do and are rarely explicit 53. 54. 55. 56. 57. b. seldom constrains what managers can, cannot do, and are rarely explicit c. seldom constrains what managers can, cannot do, and are rarely implicit d. constrains what managers can, cannot do, and are rarely explicit (d; hard; p. 52) THE ENVIRONMENT 58. External environment refers to _________________. a. institutions outside the organization that affect the organization’s performance b. forces and institutions outside the organization that potentially can affect the organization’s performance c. forces and institutions inside the organization that affect the organization’s performance d. forces inside the organization that affect the organization’s performance (b; hard; p. 64) According to the textbook, the _______________ environment includes those constituencies that have a direct and immediate impact on managers’ decisions and actions and are directly relevant to the achievement of the organization’s goals. a. general b. specific c. secondary d. forward (b; moderate; p. 64) An organization’s specific environment ________________. a. is unique and changes with conditions b. is the same regardless of the organization’s age c. is determined by the top level of management d. is quantified to determine its existence (a; moderate; p. 64) The specific environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________. a. legislators b. pressure groups c. employees 59. 60. 61. d. lawyers (b; moderate; p. 64) 62. Which of the following is not an example of a constituency that makes up the specific environment? a. customers b. sociocultural factors c. suppliers d. competitors (b; moderate; p. 64) When you think of an organization’s suppliers, you ________________. a. know that they are the main customers of the organization b. typically think of governments that pass the laws the organization must follow c. know that they are located close to the buying organization d. typically think in terms of organizations that provide materials and equipment (d; moderate; p. 65) Managers seek to ensure a steady __________________. a. cash flow from stockholders into the organization b. flow of needed inputs at the lowest price available c. flow of customers at the company’s outlet store d. flow of suppliers to keep the competition among suppliers at a peak (b; moderate; p. 65) The Internet is having an impact on who an organization’s competitors are because it has _____________. a. defined the common markets for the organizations b. made the products they sell invaluable to the customer c. virtually eliminated the need for shopping malls d. virtually eliminated the geographic boundaries (d; hard; p. 66) For a company such as Walt Disney World in Florida, a bank would be an example of what kind of factor in their specific environment? a. competitor b. supplier c. special-interest group d. government agency (b; moderate; p. 66) Which of the following is not an example of a specific environmental factor? a. suppliers b. political conditions c. governmental agencies 63. 64. 65. 66. 67. d. B and C are correct. (d; moderate; p. 65) 68. For an organization such as a hospital that needs nurses, the labor union and the local labor market are examples of what kinds of factors in their specific environment? a. special-interest group and supplier b. customer and special-interest group c. both are examples of suppliers d. government agency and competitor (c; difficult; p. 65) Typically, the specific organizational environment includes which of the following? a. economic factors b. political conditions c. technological factors d. competitors (d; moderate; p. 64) 69. 70. United Parcel Service represents what factor to the U.S. Postal Service in its specific environment? a. competitor b. supplier c. customer d. government agency (a; moderate; p. 65) The general economic condition consist of all of the following except _______________. a. legislation recently passed by Congress b. interest rates c. change in disposable income d. stock market fluctuations (a; moderate; p. 66) Sociocultural conditions consist of _______________. a. demographic profiles of the organization’s suppliers b. legal issues as determined by court decisions c. the level of unemployment and real economic incomes of workers d. changing expectations of the society in which they operate (d; hard; p. 67) To a national network such as NBC, your home VCR is considered a _____________. 71. 72. 73. a. customer b. supplier c. special-interest group d. competitor (d; moderate; p. 66) 74. According to the textbook, _____________ is having an impact on determining an organization’s competitors because it has virtually eliminated the geographic boundaries. a. local area network b. the intranet c. the Internet d. video conferencing (c; easy; p. 66) Ralph Nader’s Center for Responsive Law is an example of what factor in the specific external environment? a. competitor b. pressure group c. customer d. government agency (b; moderate; p. 66) 75. 76. Typically, the general organizational environment includes which of the following? a. political conditions b. issues directly relevant to achieving organizational goals c. stakeholders d. suppliers (a; moderate; p. 66) 77. Compared to the specific environment, which of the following is an accurate statement about the general environment of an organization? a. It has less impact on the organization’s operations. b. It has more impact on the organization’s operations. c. It has about the same impact on an organization’s operations. d. It is the concern of upper management. (a; difficult; p. 66) 78. Which of the following is not an example of an organization’s general environment? a. economic conditions b. political conditions c. social conditions d. industry conditions (d; moderate; p. 66) Interest rates, inflation rates, and stock market indexes are all examples of what factor in an organization’s general environment? a. economic 79. b. political c. social d. technological (a; moderate; p. 66) 80. The Americans with Disabilities Act of 1990 is an example of a __________. a. sociolegal condition b. political/legal condition c. political/sociological condition d. sociocultural condition (b; moderate; p. 66) A downturn in the contributions from the public to the United Way charity is an example of the impact from what factor in its general environment? a. political b. social c. technological d. economic (d; moderate; p. 66) According to the textbook, which of the following groups includes individuals who were born between the years 1946–1964? a. the Depression group b. the World War II group c. the baby boomers d. Generation X (c; difficult; p. 58) 81. 82. 83. According to the textbook, the members of which one of the following groups are thinking, learning, creating, shopping, and playing in fundamentally different ways that are likely to greatly impact organizations and managers? a. the Depression group b. the World War II group c. the baby boomers d. Generation Y (d; difficult; p. 68) Generation Y is predicted to be __________ their baby boomer parents’ generation. a. as large as, if not larger than b. large, but not as large as c. not anywhere nearly as large as d. much, much smaller than (a; moderate; p. 68) 84. 85. Which factor has been the most rapidly changing component in an organization’s general environment in the past quarter-century? a. global b. economic c. social d. technological (d; moderate; p. 68) The enhanced speed and quality of managerial decision making due to an integrated office system is an example of the impact of which general environmental factor? a. global b. social c. political d. technological (d; moderate; p. 68) Which of the following are the two dimensions of environmental uncertainty? a. degree of change and degree of complexity b. degree of change and degree of volume c. degree of complexity and degree of impact d. degree of impact and degree of timing (a; moderate; p. 60) We call it a __________ environment if the components in an organization’s environment change frequently. a. moving b. diverse c. dynamic d. difficult (c; hard; p. 69) 86. 87. 88. 89. Managers try to minimize __________ because it is a threat to an organization’s effectiveness. a. product development b. uncertainty c. price charges d. the number of suppliers (b; moderate; p. 69) __________ are any constituencies in the organization’s external environment that are affected by the organization’s decisions and actions. a. Stockholders 90. b. Pressure groups c. Suppliers d. Stakeholders (d; moderate; p. 71) 91. According to the textbook, _______________ refers to the number of components in an organization’s environment and the extent of the knowledge that the organization has about those components. a. degree of stability b. openness c. degree of complexity d. change (c; moderate; p. 70) The first step of managing external stakeholder relationships is to identify who the stakeholders are. The second step is to _________________. a. determine what specific approach they should use to manage the stakeholder relationship b. determine what the courts might do when stakeholder files a claim against the organization c. determine what particular interests or concerns these stakeholders might have d. determine how many stakeholders there are in each stakeholder group (c; hard; p. 71) 92. SCENARIOS AND QUESTIONS For each of the following, choose the answer that most completely answers the question. THE ORGANIZATION’S CULTURE Corporate Takeover (Scenario) Todd works for SeaLan Tech, an environmental consulting firm that has just been purchased by Zerex, Inc., a biomedical research organization. Based on his early encounters with the new upper management from Zerex, he feels that SeaLan is a “lower-key, friendlier” organization. He is concerned that the new company will eliminate SeaLan ’s old culture, and he does not like the prospects. 93. If you were talking with Todd and asked him what the term culture meant, he would reply that, basically, it is _________________. a. the formal rules of an organization b. the nationality of the workers in the company c. a system of shared meaning d. a system that reflects diversity and respect for differences (c; easy; p. 52) 94. Todd is concerned with the degree to which managers focus on results or outcomes rather than techniques and the processes used to achieve those outcomes. He is concerned with _____________. a. stability b. aggressiveness c. team orientation d. outcome orientation (d; moderate; p. 53) Todd notices that management is very concerned with the effects of outcomes on people within the organization. This is referred to as _____________. a. stability b. aggressiveness c. team orientation d. people orientation (d; moderate; p. 53) Todd is assessing the organization’s _____________, the degree to which organizational activities emphasize maintaining the status quo in contrast to growth. a. stability b. aggressiveness c. team orientation d. outcome orientation (a; moderate; p. 52) Todd has been learning the seven dimensions of organizational culture. Which of the following is not one of those seven dimensions? a. stability b. aggressiveness c. member orientation d. outcome orientation (c; moderate; p. 52) 95. 96. 97. Changing Organizational Culture (Scenario) Mary has been asked by the company president to change the organizational culture to reflect the company’s new organizational goals. As executive vice president, she certainly understands the goals, but is really not sure that she understands what to do about the culture. 98. Mary asked employees if they knew what constituted “good employee behavior.” She found that very few understood, and most had a variety of ideas. This is one indication that her company _______________. a. has a strong culture b. has a weak culture c. has no culture d. must have high turnover (b; moderate; p. 53) Mary also found out that in order to build a strong new culture, she should do all but which of the following? a. utilize their recruitment efforts b. develop socialization practices to build culture c. encourage a high turnover rate d. have management make explicit what is valued in the organization (c; difficult; p. 53) 99. 100. Mary was surprised to find that most organizational culture strengths are ____________. a. weak b. weak to moderate c. moderate to strong d. strong (c; moderate; p. 53) THE MANAGER: OMNIPOTENT OR SYMBOLIC? 101. Mary has also been asked, as part of the cultural change, to build on the belief that managers are directly responsible for the organization’s success or failure and not forces outside their control. This would be consistent with an organizational culture that has a(n) ______________ view of management. a. traditional b. omnipotent c. standard d. symbolic (b; moderate; p. 50) 102. The new view of management change for the new culture will be difficult because, in the past, success has been viewed as being outside management’s control, a view known as _____________. a. traditional b. omnipotent c. standard d. symbolic (d; moderate; p. 50) THE ENVIRONMENT Environmental Constraints (Scenario) It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. However, there are different environmental factors that shape a manager’s work life. 103. As a manager, if you were working in an industry that was dependent on Internet connections and the many new customers vying for the same space, this would be an example of what kind of environment? a. general b. static c. stable d. dynamic (d; moderate; p. 69) 104. Political conditions, which include attitudes that officials hold toward specific industries, fall within an organization’s _____________ environment. a. global b. internal c. competitive d. general (d; moderate; p. 69) DEFINING THE EXTERNAL ENVIRONMENT The Election (Scenario) At the present time, your organization is confronting the election of a new president and congress, changes in how the customer wants your product to look in design, changes in the age and education level of your customer, and the desire of the customer to have the product made in the newly discovered plastics used in the construction of your product. 105. The changes in the presidency and congress compose what for your organization? a. general environment b. specific environment c. pressure group d. interest group (a; moderate; p. 66) 106. The change in how the customer wants your product to look in design is an example of what? a. general environment b. specific environment c. pressure group d. interest group (b; hard; p. 64) 107. The changes in the age and education level of your customer are an example of which of the following? a. economic condition b. political/legal condition c. sociocultural condition d. technological condition (c; moderate; p. 67) 108. To have the product made in the newly discovered plastics used in the construction of your product is an example of which of the following? a. economic condition b. political/legal condition c. sociocultural condition d. technological condition (d; moderate; p. 68) The New Medical Product (Scenario) You are a manager of marketing and are planning on introducing a new medical product that has stirred up controversy among certain public groups. Members of the research and development staff have pointed out that the company has a history of introducing controversial products and being successful doing so. Members among your staff have stated that this product is more controversial than any product introduced previously. 109. The public group that is opposed to the introduction of the new medical product is known as which of the following? a. service group b. defense group c. pressure group d. informal group (c; moderate; p. 66) 110. When looking at the introduction of the new product into particular market niche, this niche is which of the following to the organization as a whole? a. general environment b. specific environment c. political/legal condition d. sociocultural condition (b; hard; p. 64) THE ORGANIZATION’S CULTURE 111. The research and development department is acting on the common perception held by that department known as what? a. omnipotent view of management b. organizational culture c. internal constraint d. external constraint (b; hard; p. 52) 112. The marketing staff’s resistance to introducing the new medical product is which of the following for the marketing manager? a. omnipotent view of management b. organizational culture c. external constraint d. internal constraint (d; moderate; p. 51) STRONG VERSUS WEAK CULTURE 113. If the marketing department staff had agreed with the research and development staff, then it could be said that the organization probably possesses what? a. strong culture b. weak culture c. specific internal environment d. specific internal constraint (a; easy; p. 53) Operating Within the Environment (Scenario) The environment places constraints on the behavior of managers. Suppose you are a manager trying to understand the forces within your organization’s environment. 114. Imagine you are the manager of a real estate office trying to maximize profits. If the mortgage interest rates increase, this would be an example of changing ____________ in your general environment. a. economic conditions b. political conditions c. competition d. social conditions (a; moderate; p. 66) Chris Co. (Scenario) Mr. Taylor haw been hired by Chris Co., a manufacturer of precious metal jewelry. Chris Co. has been having significant issues with some of their major stakeholders such as poor quality from their suppliers and complaints from their customers. Mr. Taylor has been hired to help resolve these issues and to help build a plan for resolving the company’s problem with their major stakeholders. 115. Mr. Taylor finds out how critical each stakeholder is to the organization’s decisions and actions. This is the ____________. a. first step b. second step c. third step d. final step (c; easy; p. 71) 116. Mr. Taylor identifies who the organizations’ stakeholders are. This is the ______________. a. first step b. second step c. third step d. final step (a; easy; p. 71) 117. Mr. Taylor decides how to manage the external stakeholder relationships. This is the ____________. a. first step b. second step c. third step d. final step (d; easy; p. 71) ESSAY QUESTIONS THE MANAGER: OMNIPOTENT OR SYMBOLIC? 118. In a short essay, differentiate between the symbolic view and the omnipotent view of management. Include specific examples of each view to support your answer. Answer a. The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives. This omnipotent view isn’t limited to business organizations. It can also be used to help explain the high turnover among college and professional sports coaches, who can be considered the “managers” of their teams. Coaches who lose more games than they win are seen as ineffective. They are fired and replaced by new coaches who, it is hoped, will correct the inadequate performance. In the omnipotent view, when organizations perform poorly, someone has to be held accountable regardless of the reasons why, and in our society, that “someone” is managers. Of course, when things go well, someone needs to be praised. So managers also get the credit—even if they had little to do with achieving positive outcomes. b. The symbolic view says that a manager’s ability to affect outcomes is influenced and constrained by external factors. In this view, it is unreasonable to expect managers to significantly affect an organization’s performance. Instead, an organization’s results are influenced by factors outside the control of management. These factors include the economy, market changes, governmental policies, competitors’ actions, conditions in the particular industry, control over proprietary technology, and decisions made by the previous manager. For example, when Winn-Dixie Stores decided to close 10 percent of its stores and cut 11,000 jobs in April 2000, competitors like Kroger found its business volume and revenues increasing. The symbolic view would suggest that the positive performance wasn’t due to anything that the managers did, but instead was due to forces beyond their control. (moderate; p. 50) THE ORGANIZATION’S CULTURE 119. In a short essay, define organizational culture and discuss the three implications of culture as discussed in the textbook. Answer Organizational culture is a system of shared meaning and beliefs held by organizational members that determines, in large degree, how they act. It represents a common perception held by the organization’s members. In every organization, there are systems or patterns of values, symbols, rituals, myths, and practices that have evolved over time. These shared values determine, to a large degree, what employees see, and how they respond to their world. When confronted with problems or work issues, the organizational culture influences what employees can do and how they conceptualize, define, analyze, and resolve these issues. This definition of culture implies several things. First, culture is a perception. Individuals perceive the organizational culture on the basis of what they see, hear, or experience within the organization. Second, even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization’s culture in similar terms. That is the shared aspect of culture. Finally, organizational culture is a descriptive term. It’s concerned with how members perceive the organization, not with whether they like it. It describes rather than evaluates. (moderate; p. 51) 120. In a short essay, identify and define the seven dimensions that make up an organization’s culture. Answer a. Innovation and risk taking—degree to which employees are encouraged to be innovative and to take risks. b. Attention to detail—degree to which employees are expected to exhibit precision, analysis, and attention to detail. c. Outcome orientation—degree to which managers focus on results or outcomes rather than on how these outcomes are achieved. d. People orientation—degree to which management decisions take into account the effects on people in the organization. e. Team orientation—degree to which work is organized around teams rather than individuals. f. Aggressiveness—degree to which employees are aggressive and competitive rather than cooperative. g. Stability—degree to which organizational decisions and actions emphasize maintaining the status quo. (difficult; p. 52) 121. In a short essay, discuss how culture constrains managers. Include specific examples to support your answer. Answer An organization’s culture is particularly relevant to managers because it constrains what they can and cannot do. However, these constraints are rarely explicit. They’re not written down, and it’s unlikely that they’ll even be spoken. But they’re there, and all managers quickly learn what to do and not to do in their organization. For instance, you won’t find the following values written down anywhere, but each example comes from a real organization. a. “Look busy even if you’re not.” b. “If you take risks and fail around here, you’ll pay dearly for it.” c. “Before you make a decision, run it by your boss so that he or she is never surprised.” d. “We make our product only as good as the competition forces us to.” e. “What made us successful in the past will make us successful in the future.” f. “If you want to get to the top here, you have to be a team player.” (moderate; p. 58) 122. List the factors that influence the strength of an organization’s culture and discuss the impact of a strong culture on employees. Answer Factors: a. size of the organization b. how long it has been around c. how much turnover there has been among employees d. intensity with which the culture was originated e. clear to employees what is important and what is not important The more employees accept the organization’s key values and the greater their commitment to those values, the stronger the culture is. Strong cultures have a greater influence on employees than do weak cultures and are associated with high organizational performance. Strong culture also enhances performances Explanation of this is that if values are clear and widely accepted, employees know what they’re supposed to do and what’s expected of them so they can act quickly to take care of problems, thus preventing any potential performance decline. (moderate; p. 53) All Final Term Past Solved Papers of MGT503 in one File By FINALTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one All of the following are requirements for successful value chain management EXCEPT : ► Coordination and Collaboration ► Continuous Process Improvement ► Organizational Processes ► Technology Investment Question No: 2 ( Marks: 1 ) - Please choose one An individual's belief that he or she is capable of performing a task is called: ► Self esteem ► Self direction ► Self efficacy ► Self confidence Question No: 3 ( Marks: 1 ) - Please choose one The most important point of Prof. Edward Deming’s Philosophy was: ► Achieving the Goals ► Consistency of Purpose ► Wastage of the resources should be minimized ► Collaboration among the members Question No: 4 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 5 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: ► Planning ► Organizing ► Leading ► Controlling Question No: 6 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical http://vustudents.ning.com 2 Question No: 7 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. ► Clinical ► Industrial ► Behavior ► Theoretical Question No: 8 ( Marks: 1 ) - Please choose one Two major characteristics of open system are : ► Negative entropy and synergy ► Positive entropy and synergy ► Entropy and synergy ► Anthropology and synergy Question No: 9 ( Marks: 1 ) - Please choose one In Europe today banks and insurance companies are linking up in an effort to market a wide array of financial products that each would have trouble selling on its own. They are practicing which of the following concept? ► Transformation ► Entropy ► Negative Entropy ► Synergy http://vustudents.ning.com 3 Question No: 10 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 11 ( Marks: 1 ) - Please choose one Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender? ► Integrative social contracts ► Right view of ethics ► Utilitarian view of ethics ► Theory of justice of ethics Question No: 12 ( Marks: 1 ) - Please choose one Only employees with top-secret clearance may enter the sealed room, is an example of which of the following? ► Rule ► Procedure ► Policy ► Plan http://vustudents.ning.com 4 Question No: 13 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 14 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? ► Maximizing ► Satisficing ► Risky ► Optimal Question No: 15 ( Marks: 1 ) - Please choose one All of the following include in the definition of planning EXCEPT: ► Defining organization’s objectives or goals ► Establishing an overall strategy for achieving objectives or goals ► Allocating resources and developing a chain of communication ► Developing a hierarchy of plans to integrate and coordinate activities http://vustudents.ning.com 5 Question No: 16 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 17 ( Marks: 1 ) - Please choose one When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which one of the following type of planning is used? ► Environmental planning ► Economic planning ► Informal planning ► Formal planning http://vustudents.ning.com 6 Question No: 18 ( Marks: 1 ) - Please choose one In those organizations where formal planning did not lead to higher performance, the culprit may be which of the following? ► Employees ► Marketing plan ► Management ► Environment Question No: 19 ( Marks: 1 ) - Please choose one Which of the folowing is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope ► Distinctive Competency ► Resource deployment ► Effective strategy Question No: 20 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat Question No: 21 ( Marks: 1 ) - Please choose one http://vustudents.ning.com 7 ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies? ► Merger ► Stability ► Retrenchment ► Acquisition http://vustudents.ning.com Question No: 22 ( Marks: 1 ) - Please choose one Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy? ► Merger ► Vertical integration ► Acquisition ► Horizontal integration Question No: 23 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have only a small share of a quickly growing market? ► Star ► Dogs ► Cash cow ► Question mark http://vustudents.ning.com 8 Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is NOT a strategy implementation step? ► Define strategic tasks ► Develop implementation agenda ► Develop mission and goals ► Assess organizational capabilities Question No: 25 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Question No: 26 ( Marks: 1 ) - Please choose one While making a business plan an entrepreneur cannot conduct market research until he: ► Develops legal plan ► Develops insurance plan ► Writes cover letter ► Chooses product or service Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is the set of elements that can be used to configure an organization? http://vustudents.ning.com 9 ► Organization structure ► Organization design ► Organization chart ► Organization rotation Question No: 28 ( Marks: 1 ) - Please choose one An owner of an organization hires a sales representative to market his products. He gave power to sale representative to make certain decision. He has been given: http://vustudents.ning.com ► Responsibility ► Span of control ► Authority ► Accountability Question No: 29 ( Marks: 1 ) - Please choose one What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer Question No: 30 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? ► Decentralization ► Departmentalization http://vustudents.ning.com 10 ► Chain of command ► Span of control Question No: 31 ( Marks: 1 ) - Please choose one Today the concepts of Unity of Command, Authority and Responsibility are less important because of which of the following? ► Organizational structure ► Centralization and decentralization ► Employee’s Empowerment and Information Technology ► Departmentalization Question No: 32 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and many hierarchical levels is: ► Tall Structure ► Flat Structure ► Matrix Structure ► Divisional Structure Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is a weakness of a simple structure? ► It relies on one person ► It is not flexible ► It is expensive ► There is unclear accountability http://vustudents.ning.com 11 Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is a contemporary organizational structural design? ► Functional ► Divisional ► Learning ► Simple Question No: 35 ( Marks: 1 ) - Please choose one Which type of organizational entity is more of an organizational mind-set than a structured design? ► Matrix ► Boundary less ► Functional ► Learning Question No: 36 ( Marks: 1 ) - Please choose one Which of the following creates the “Dual Chain of Command?” ► Team based and Project Structure ► Functional and Simple structure ► Project and matrix Structure ► Simple and matrix Structure http://vustudents.ning.com 12 Question No: 37 ( Marks: 1 ) - Please choose one An unsatisfied need creates which type of emotion? ► Anxiety ► Tension ► Drive ► Pressure Question No: 38 ( Marks: 1 ) - Please choose one People who want to exert more power often engage in which of the following activities? ► Visionary leadership ► Reward power ► Office politics ► Charismatic training Question No: 39 ( Marks: 1 ) - Please choose one At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development? ► Conflict ► Forming ► Norming ► Storming Question No: 40 ( Marks: 1 ) - Please choose one http://vustudents.ning.com 13 A specific group of accountants at an accounting firm that meets regularly to develop better auditing procedures for the firm can be referred as which of the following? ► Task force ► Functional team ► Cross-functional team ► Virtual team Question No: 41 ( Marks: 1 ) - Please choose one It is most appropriate to use oral communication when you have to communicate: ► A monthly report to the CEO on company performance ► An impersonal message to a group of people ► A lengthy welcoming message to a new salesperson ► A brief, time sensitive personal massage Question No: 42 ( Marks: 1 ) - Please choose one Atif just received the news that he has received the promotion for which he has been waiting for two years. He is ecstatic. Every communication for the rest of the day will be affected by which of the following? ► Filtering ► Emotions ► Language ► Nonverbal cues Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals? ► Strategic organizing ► Strategic management ► Strategic positioning ► Strategic planning Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 45 ( Marks: 1 ) - Please choose one Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 46 ( Marks: 1 ) - Please choose one Mr. Kamran is a manager at virtual university of Pakistan. His responsibilities include developing a organization-wide marketing strategy that plays on the synergies between institute’s offered Programs in order to drive increased no. of students. Kamran is a: ► Middle manager ► First-line manager ► Top manager ► Non-managerial Question No: 47 ( Marks: 1 ) - Please choose one Which of the following was created by the unification of 12 countries in Europe? ► European Common Market ► European Union ► Western European Alliance ► Trans-European Market Question No: 48 ( Marks: 1 ) - Please choose one Motivation is the result of interaction between which of the following? ► Efforts and situation ► Employee and manager ► Efforts and intention ► Individual and situation Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are the hygiene factors? ► Fringe benefits, recognition and motivation ► Achievement, responsibility and growth ► Friendship groups, working conditions and responsibilities ► Company policies, working conditions and salary http://vustudents.ning.com 16 Question No: 50 ( Marks: 1 ) - Please choose one Which of the following is an example of body language? ► Eye contact ► Style of dress ► Facial expressions ► All of the given options Question No: 51 ( Marks: 5 ) Can individual be so much motivated that his/ her performance declines as a result of excessive efforts ? Discuss. Yes, in certain case its true. If a person set goals too high for himself, he may end up Demotivating himself because of the failure to achieve the goals. When rewards are used by organizations as payoffs for better performance, the intrinsic rewards, which are derived from person doing what they like, are reduced. Due to excessive efforts, person loss the control over own behavior so that pervious motivation diminishes. The elimination of extrinsic rewards can produce a shifting from an external to an internal explanation in an individual’s perception of thinking that why he works on a task. Too much motivation make person to think differentiate themselves from others by their desire to do things better. http://vustudents.ning.com 17 Question No: 52 ( Marks: 10 ) How can we implement Maslow’s Hierarchy of need theory in our life? Discuss in detail. Maslow's Hierarchy of Needs is based on the assumption that people are motivated by a series of five universal needs. These needs are ranked, according to the order in which they influence human behavior, in hierarchical fashion. Physiological needs are deemed to be the lowest- level needs. These needs but be fullfiled safety needs -- the needs for shelter and security Social needs include the need for belongingness and love esteem needs After social needs have been satisfied, ego and esteem needs self-actualization the need for self-realization, continuous self-development, and the process of becoming all that a person is capable of becoming. In daily life if we translate this theory its discusss food is basic need of human being we should look into this basic need to motivate our wokers Stability is equal to safety in malsow’s theory . friendship is equal to esteem in theory. Status and achievements esteem and achievement respectively. Above theory is used to motivate our works,. We also get guideline during our daily life. It provide us the path to look into needs of others. Question No: 53 ( Marks: 10 ) Do you think motivation comes from within a person or it is a result of the situation? Explain in your own words. What is motivation Motivation is the internal condition that activates behavior and gives it direction; and energizes and directs goal-oriented behavior http://vustudents.ning.com 18 Motivation comes from within. Very few people are highly motivated at work. Most people work at only a small fraction of their actual capabilities. Your Employer can create only motivational environment. It is up to you to motivate yourself. The highest levels of motivation come when we are in tune with our mind and thinking. Self-improvement is one of the best motivators because its comes from you inner feelings. Money Does Not Motivate. People adapt to the amount of money they are making that motivation is short- lived. Managers often try to motivate employees via promises of financial rewards and promotion but people likes motivators such as feeling valued and appericated. People are motivated when they feel understood. True motivation only comes from within an individual but it can only be started from external factors. Question No: 54 ( Marks: 10 ) XYZ Ltd is a firm which undertakes reconstruction and maintenance. The work is carried out by teams which operate independently of each other. As a team co-coordinator, you have investigated a number of recent customer complaints about delays. It appears that instructions given to head office are not reaching the teams quickly or clearly enough. The team’s come away feeling that head office lacks understanding of their work and respect for their inputs. You have identified the problem as poor communication on many levels. With the above stated issue explain the particular problems of upward communication in an organization. Suggest how upward communication can be improved? Upward communication flows from employees to managers. http://vustudents.ning.com • Upward communication can be used in order to keep managers aware of how employees feel about • their jobs, their coworkers then we must provide them proper facility to communicate with management. • A climate of trust, respect should be created between worker and managers. • We should share decision making power with them. • Listen Problems and exceptions of the team. • Take Suggestions for improvement from team. • Try to establish Performance reports to motivate them • Look inot Grievances and disputes http://vustudents.ning.com 19 FINALTERM EXAMINATION Spring 2009 Session 3 Question No: 1 ( Marks: 1 ) - Please choose one What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another ► Effective leaders possess certain traits that are situation specific Lack of success in identifying an effective leadership style generalize-able to all situations led to consideration of situational factors—i.e., any particular style of leadership could be effective depending on the situation. Question No: 2 ( Marks: 1 ) - Please choose one Which of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization ► For individual companies, increased productivity means a more competitive cost structure ► Productivity is a composite of people and operations variables ► Productivity can be improved by dealing with large number of suppliers http://vustudents.ning.com 20 Question No: 3 ( Marks: 1 ) - Please choose one All of the following are primary management functions EXCEPT: ► Setting goals ► Hiring employees ► Monitoring activities ► Motivating employees Question No: 4 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator 1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation. Question No: 5 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 6 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson http://vustudents.ning.com Question No: 7 ( Marks: 1 ) - Please choose one Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management? ► Planning ► Organizing ► Leading ► Controlling Question No: 8 ( Marks: 1 ) - Please choose one Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management Question No: 9 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points http://vustudents.ning.com 22 ► 15 points Fayol gives us 14 principles of management which are still being used nowadays. Question No: 10 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies. Question No: 11 ( Marks: 1 ) - Please choose one The father of industrial psychology is: ► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure http://vustudents.ning.com 23 Question No: 12 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback Feedback: information about results and organizational status relative to its environment. Question No: 13 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? ► Analytic ► Conceptual ► Directive ► Behavioral The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of thinking. Question No: 14 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning The intent of scenario planning is not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions Question No: 15 ( Marks: 1 ) - Please choose one Mission Statement of Dow Chemicals is: “To share the world’s obligation for the protection of the environment.” This statement shows which of the following attributes of mission statement? ► Desired public image ► Customers ► Location ► Self concept Concern for public image: what are the organization’s public responsibilities and what image is desired? Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed? ► Management by objective ► Management by resources ► Management by authority ► Management by system In Management by objectives (MBO) specific performance goals are jointly determined by employeesand their managers, progress toward accomplishing these goals is periodically reviewed, and rewards are allocated on the basis of this progress. Question No: 18 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level ► Lower level The weaknesses of MBO are that it 1. Tends to falter without strong, continual commitment from top management. Question No: 19 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: ► Forward vertical integration ► Backward vertical integration ► Forward horizontal integration ► Backward horizontal integration Vertical integration involves effecting growth through the production of inputs previously provided by suppliers or through the replacement of a customer role (Such as that of a distributor) by disposing of one’s own outputs. 1) Backward integration occurs when a business grows by becoming its own supplier Question No: 20 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have the largest share of a rapidly growing market? ► Cash cow ► Question mark ► Star ► Dogs Question No: 21 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 22 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Work specialization is the degree to which the work necessary to achieve organizational goals is broken down into various jobs. In Work specialization the tasks in an organization are divided into separate jobs. Another term for this is division of labor. Question No: 23 ( Marks: 1 ) - Please choose one As the number of employees in an organization grows, structure tends to become more: ► Informal ► Centralized ► Decentralized ► Specialized Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Product ► Functional ► Process ► Geographical Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line. LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear. Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license. Question No: 25 ( Marks: 1 ) - Please choose one The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called: ► Outdated structure ► A divisional structure ► Functional structure ► A simple structure Question No: 26 ( Marks: 1 ) - Please choose one “CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy A differentiation strategy involves attempting to develop products and services that are viewed as unique in the industry. Question No: 27 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? ► Decentralizing management functions ► Increasing inventory levels ► Increasing budget allowances ► Investing in employee training Question No: 28 ( Marks: 1 ) - Please choose one A complex uncertain environment influences an organization toward which of the following? ► Work specification ► Departmentalization ► Decentralization ► Formalization Organizations should move toward a decentralized structure when The environment is increasingly uncertain Question No: 29 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Organization design is the process of developing an organization structure. Organizational design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control, centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements. Question No: 30 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority A simple structure is an organizational design with low departmentalization, wide spans of control, authority centralized in a single person, and little formalization. a. Its strengths are its flexibility, speed and low cost to maintain. b. Its major drawback is that it’s most effective in small organizations Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need creates tension that stimulates drives within an individual. These drives generate a search behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension. Hence motivation is the force that energizes behavior, gives direction to Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Effort is a measure of intensity or drive. High levels of effort are unlikely to lead to favorable job performance unless the effort is channeled in a direction that benefits the http://vustudents.ning.com 32 organization. Question No: 33 ( Marks: 1 ) - Please choose one Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy ► Convenient Question No: 34 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization http://vustudents.ning.com Question No: 35 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? ► Recognition ► Responsibility ► Advancement ► Status Motivator factor can only lead workers to feel satisfied and motivated. a. Achievement b. Responsibility c. Work itself d. Recognition e. Growth and achievement Question No: 36 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high: ► Need for achievement ► Need for affiliation ► Need for power ► Need for sympathy The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work. . The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others. . The need for power (nPow) is the desire to influence others and control one’s environment. Question No: 37 ( Marks: 1 ) - Please choose one While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotion ► Appreciation letters ► Job satisfaction Money and promotions are typically low on the motivation priority list for professionals. Job challenge is usually ranked high as is support and the feeling that they’re working on something important. http://vustudents.ning.com 34 Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT an option while motivating low skilled employees? ► Clarity of goals ► Security ► High pay ► Job satisfaction http://vustudents.ning.com Low-skilled minimum-wage workers typically have limited education and skills; offering higher pay is usually not an option. Question No: 39 ( Marks: 1 ) - Please choose one Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT: ► Ability to explain the vision ► Ability to express the vision ► Ability to extend the vision ► Ability to enforce the vision Skills do visionary leaders have a. The ability to explain the vision to others. b. The ability to express the vision not just verbally but through behavior. c. The ability to extend or apply the vision to different leadership contexts. Question No: 40 ( Marks: 1 ) - Please choose one Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following? ► Charismatic http://vustudents.ning.com 35 ► Transformational ► Transactional ► Democratic-participative Transactional leaders are leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements. Question No: 41 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Work Group Processes A. Group processes are the dynamic, inner workings of groups as they operate over a period of time. 1. Process loss is the energy diverted from the task to develop and operate the groupitself. 2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses. 3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members. Question No: 42 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: ► It is easy to use ► It is accurate ► It facilitates feedback ► It can be done with little preparation http://vustudents.ning.com Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is the process of monitoring activities and correcting any significant deviations? ► Controlling ► Planning ► Organizing ► Leading Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is NOT a formal group? ► Command groups ► Task forces ► Cross-functional teams ► Business unit alliances A formal group is a group officially planned and created by an organization for a specific purpose. a. A command or functional group is a formal group consisting of a manager and all the subordinates who report to that manager. Question No: 45 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 46 ( Marks: 1 ) - Please choose one Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 47 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Function Management Roles: Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks? ► Formal groups ► Informal groups ► Command groups ► Interest groups http://vustudents.ning.com Formal groups work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals. Informal groups : Groups that are independently formed to meet the social needs of their members. Question No: 50 ( Marks: 1 ) - Please choose one There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control Clan control relies on values, beliefs, traditions, corporate culture, share norms and information relationships to regulate employee behaviors and facilitate the reaching of organizational goals. Question No: 51 ( Marks: 5 ) Is organizing important for all levels of managers? Give your opinion. Question No: 52 ( Marks: 10 ) ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working. Propose different measures for encouraging cohesion in your team. Question No: 53 ( Marks: 10 ) Suppose that an organization has some distinctive competencies, how long it will retain those competencies? Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. END 12:00 FINALTERM EXAMINATION Fall 2008 MGT503- Principles of Management (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one Value chain partners are part of which of the following component of Value Chain Management. ► Technical investment ► Leadership ► Coordination and Collaboration ► Planning Question No: 2 ( Marks: 1 ) - Please choose one The process of managing the entire sequence of integrated activities and information about product flow is called: ► Total Quality Management ► Supply Chain Management ► Kaizen ► Value Chain Management Question No: 3 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: ► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 4 ( Marks: 1 ) - Please choose one The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called: ► Intranet ► Extranet ► Videoconference ► E-mail Question No: 5 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Three types of leadership behavior styles were identified. a. Autocratic leaders tend to make unilateral decisions, dictate work methods, limit worker knowledge about goals to just the next step to be performed, and sometimes give feedback that is punitive. b. Democratic leaders tend to involve the group in decision making, let the group determine work methods, make overall goals known, and use feedback as an opportunity for helpful coaching. c. Laissez-faire leaders generally give the group complete freedom, provide necessary materials, participate only to answer questions, and avoid giving feedback. Question No: 6 ( Marks: 1 ) - Please choose one According to Fiedler, in moderately favorable situations which of the following leader performs better? ► Structure oriented ► Position oriented ► Production oriented ► Relationship oriented Question No: 7 ( Marks: 1 ) - Please choose one The recent survey depicts that in the opinion of employees the most powerful workplace motivator is: ► Flextime ► Recognition ► Goals ► Salary Question No: 8 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► Equity Equity theory recognizes that individuals are concerned with their absolute rewards as well as the relationship of those rewards to what others receive. Question No: 9 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor ► Work itself Hygiene factors are necessary to keep workers away from feeling dissatisfied. There are several hygiene factors. a. Pay b. Working conditions c. Supervisors d. Company policies Question No: 10 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? ► Safety ► Esteem ► Physiological ► social Maslow’s hierarchy of needs from the most basic to the highest. a. Physiological needs are basic and include needs for food, water, and shelter. b. Safety needs pertain to the desire to be safe, secure and free from threats to our existence. c. Belongingness needs involve the desire to affiliate with and be accepted by others. d. Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others. e. Self-actualization needs pertain to the requirement of developing our capabilities and reaching our full potential. Question No: 11 ( Marks: 1 ) - Please choose one Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 12 ( Marks: 1 ) - Please choose one What should a manager do while motivating employees? ► Increase wages and salaries ► Incorporate promotional opportunities ► Recognize individual differences ► Use employee-recognition program Question No: 13 ( Marks: 1 ) - Please choose one An unsatisfied need creates which type of emotion? ► Anxiety ► Tension ► Drive ► Pressure Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Question No: 15 ( Marks: 1 ) - Please choose one Contemporary organizational design includes all of the following EXCEPT : ► Team based structure ► Matrix structure ► Project structure ► Divisional structure Traditional Designs includes (simple, divisional, Functional) Contemporary Designs includes (Team, matrix, Project, Boundary less) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is the crucial element of team structure? ► Employee empowerment ► Faster decision-making ► Inexpensive to maintain ► Clear chain of command Description: Some of important features of Team based structure Employees are more involved and empowered. Reduce barrier among functional areas. No. clear chain of command Pressure on team to perform Question No: 17 ( Marks: 1 ) - Please choose one Which of the following factors influence an organization towards centralization? ► Lower-level managers want a part in decision making ► Environment is complex and uncertain ► Decisions are significant ► Company is geographically dispersed Question No: 18 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? ► Span of control ► Decentralization ► Departmentalization ► Chain of command Question No: 19 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Customer ► Geographic ► Functional Question No: 20 ( Marks: 1 ) - Please choose one What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer Question No: 21 ( Marks: 1 ) - Please choose one Which of the following is not among the three perspectives that should be considered in preparing a business plan? ► Marketing perspective ► Perspective of the entrepreneur ► Investor perspective ► Technical perspective References 1. Reference (page 188,189) 2. Reference Question No: 22 ( Marks: 1 ) - Please choose one An organization's structure should facilitate which of the following? ► Chain of command ► Necessity of departmentalization ► Achievement of goals ► Span of control http://vustudents.ning.com 50 Question No: 23 ( Marks: 1 ) - Please choose one In which organizational structure employee have two managers? ► Team ► Learning ► Boundaryless ► Matrix Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Process ► Geographical ► Functional ► Product Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control? ► Small business ownership ► Innovative Management ► Entrepreneurship ► Privatization http://vustudents.ning.com 51 Question No: 26 ( Marks: 1 ) - Please choose one First step of strategic management process, the mission, answers which of the following question? ► What business should we be in? ► What is our reason for being in business? ► Who are our customers? ► Who are our creditors? Question No: 27 ( Marks: 1 ) - Please choose one When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called: ► Hierarchical-link chain ► Means-ends chain ► Weakest-link chain ► Level-level chain http://vustudents.ning.com The three levels of goals within an organization form a hierarchy of goals, with lower-level goals forming a mean-end chain with the next level of goals. 1. Strategic goals are broadly defined targets or future end results set by top management. 2. Tactical goals are the targets or future end results usually set by middle management for specific departments or units. http://vustudents.ning.com 52 3. Operational goals are those targets or future end results set by lower management that address specific, measurable outcomes required from the lower levels. Question No: 28 ( Marks: 1 ) - Please choose one Safeguard is an anti-bacterial soap that provides superior longer lasting germ protection. Through this soap Procter & Gamble is practicing which of the following strategies? ► Stability Strategy ► Differentiation strategy ► Emergent strategy ► Cost leadership strategy Question No: 29 ( Marks: 1 ) - Please choose one At the first step of goal setting a manager should: ► Evaluate available resources ► Review organization’s mission ► Write down goals ► Estimate expected benefits Question No: 30 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance http://vustudents.ning.com 53 ► Improve employee motivation ► Increase resources Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 32 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat Question No: 33 ( Marks: 1 ) - Please choose one Which of the following strategy specifies the range of markets in which an organization will compete? ► Scope ► Distinctive Competency ► Resource deployment http://vustudents.ning.com 54 ► Effective strategy Question No: 34 ( Marks: 1 ) - Please choose one Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing? ► Manufacturing goal ► Marketing goal ► Financial goal ► Operational goal Question No: 35 ( Marks: 1 ) - Please choose one Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following? ► Strategic goal ► Operational goal ► Tactical goal ► Personal goal Question No: 36 ( Marks: 1 ) - Please choose one Which of the following group technique allows group members to meet together, but also allows independent thinking? http://vustudents.ning.com 55 ► Groupthink ► Electronic meetings ► Brainstorming ► Nominal group technique Question No: 37 ( Marks: 1 ) - Please choose one Many decisions fail after the final choice because of the occurrence of which of the following? http://vustudents.ning.com ► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong Question No: 38 ( Marks: 1 ) - Please choose one Which of the following term sometimes used to describe picking a course of action that is satisfactory under the circumstances? ► Escalation of commitment http://vustudents.ning.com 56 ► Satisficing ► Risk ► Bounded rationality Question No: 39 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 40 ( Marks: 1 ) - Please choose one The decision-making model consists of four styles: directive, analytic, behavioral and _______. ► Conceptual ► Intuitive ► Group interaction ► Laggard a. The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of thinking. b. The analytic style is one characterized by a high tolerance for ambiguity and a rational way of http://vustudents.ning.com 57 thinking. c. The conceptual style is characterized by an intuitive way of thinking and a high tolerance for ambiguity. d. The behavioral style is one characterized by a low tolerance for ambiguity and an intuitive way of thinking. Question No: 41 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? ► Rule ► Procedure ► Policy ► Plan Question No: 42 ( Marks: 1 ) - Please choose one A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness http://vustudents.ning.com 58 http://vustudents.ning.com Question No: 43 ( Marks: 1 ) - Please choose one Which of the following approaches recognize differences among organizations and categorizes variables that affect an organization's performance? ► Process approach ► Contingency approach ► Function approach ► System approach Question No: 44 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy people’s need for : ► Esteem ► Belongingness ► Self-actualization ► Safety Question No: 45 ( Marks: 1 ) - Please choose one “Specialization increases output by making employees more efficient” it is called: ► Division of work ► Authority ► Scalar chain ► Order http://vustudents.ning.com 59 Question No: 46 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points ► 15 points Question No: 47 ( Marks: 1 ) - Please choose one Which of the following functions or activities involve recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 48 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Responsibility http://vustudents.ning.com 60 Question No: 49 ( Marks: 1 ) - Please choose one The person who maintains network of connection outside the organization to obtain information is called: ► Entrepreneur ► Disseminator ► Spokesperson ► Liaison The liaison maintains a network of contacts outside the work unit to obtain information. Question No: 50 ( Marks: 1 ) - Please choose one Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by maslow? ► Self-actualization ► Safety ► Social ► Esteem Question No: 51 ( Marks: 5 ) Who are responsible for setting goals? Do you think different Managers set goals, or one manager is responsible for it? ANS: GOAL SETTING: Goals are the desired outcomes for the individuals, groups or organizations. The success of an organization depends on its goals and how they are achieved. Goal setting is the responsibility of a manager. There are three managers at three different levels: • Top manager http://vustudents.ning.com 61 • Middle manager • First Line manager Each manager is responsible for setting goals at different level. 1. Top manager sets the strategic goals which are organization wide. 2. Middle managers set Tactical goals 3. First line managers set operational goals which are related to the operations of the organization. But it is important that all the goals set by managers should be in accordance to organization's mission. Question No: 52 ( Marks: 10 ) Describe the significant workplace issues that affect motivation in today's workforce. ANS: MOTIVATION: It is the willingness to exert high levels of efforts to reach organizational goals. Motivation is an important aspect in today's world where competition is increasing day by day, so there is a strong need for motivating employees in order to get best performance from them. Inspite the importance of motivation there are various issues which affect the motivation in today's workforce. Some of the such factors are given below: • Inappropriate Goals: the goal itself acts as a motivator but if not set well it creates lack of understanding in employees which results in poor performance. • Recognition: In today's world recognition acts as a strong motivator. If a worker's performance is good he needs to be recognized so that his performance is reinforced but if there is lack of recognition it will de- motivate the worker. • Salary/Pay: The basic physiological needs are satisfied by money so salary /pay plays an important role in motivating an employee. If it is not http://vustudents.ning.com 62 upto to the limit where it satisfies workers basic needs it is obvious that low salary will cause de-motivation in employee. • Opportunities: Everyone desires to develop their capabilities and reaching their full potential, it can somehow be achieved by career opportunities offered by the organization. If an organization does not allow an employee to excel in his/her career this may lose his interest in work. • Work Itself: The job and the working conditions if not liked by worker he will not do his job with interest and will yield low performance. Question No: 53 ( Marks: 10 ) How can a manager make the delegation process more effective? Give logical reasons to support your answer. ANS: DELEGATION: Delegation is the assignment of part of manager's work to others along with responsibility and authority. Effective Delegation: Delegation can be made effective in many ways: · Trust: It is very important while delegating to have full trust in the subordinates. If manger lacks trust in subordinates he will always have a threat of their failure. · Training the subordinates: Delegation can be effectively done if subordinates know what and how they have to do their work. For this they must be trained well. · Manager's knowledge about delegation: While delegating manager should know how to delegate i.e how to take work from subordinates and which tasks should be assigned to subordinates. http://vustudents.ning.com 63 Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. ANS: BOSTON CONSULTING GROUP (BCG) MATRIX: The BCG matrix was developed by Boston Consulting Group. Its main purpose was to compare different businesses in an organization's portfolio on the basis of market share and market growth. It helps the organization in allocating resources to its various businesses. Categories of BCG matrix: The matrix defines four business groups. The SBUs plotted on BCG matrix can be classified as follows: • Star: Star has a high market share in a growing market. • Cash Cow: Cash Cow is an SBU which has high market share in a slowly growing market. • Question Mark: Have low market share in a growing market. They are the problem creators. • Dog: Has low market share in a low growing market. FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one Leadership role is more important for: ► Top level managers ► First line managers ► Middle level managers ► Non managerial staff Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in Fayol's fundamental principles of management EXCEPT: ► Diversity ► Order ► Initiative ► Authority Question No: 3 ( Marks: 1 ) - Please choose one A situation in which manager can make an accurate decision is called: ► Certainty ► Uncertainty ► Risk ► Factual Question No: 4 ( Marks: 1 ) - Please choose one A manager who is deciding how to invest excess cash gets information from the bank. The manager describes various options available for investment, each of which has a guaranteed rate of return. This situation is called: ► Certainty ► Uncertainty ► Risk ► Optimal decision-making Question No: 5 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known Possible outcomes known ► Optimal decision is ► possible Information ► is unknown Question No: 6 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: Tactical ► Strategic ► Directional ► Operational ► Question No: 7 ( Marks: 1 ) - Please choose one The method by which strategies are operationalized or executed within the organization is called: Strategy formulation ► Strategy ► implementation Strategy evaluation ► Strategy imitation ► Question No: 8 ( Marks: 1 ) - Please choose one Which stage of strategic management focuses on; “how the strategy is achieved”? Implementation stage ► Evaluation stage ► Realization stage ► Formulation ► stage Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is a document that summarizes the business strategy and structure? ► Business plan ► Letter of credit ► Article of association ► Memorandum Question No: 10 ( Marks: 1 ) - Please choose one Horizontal coordination links the activities of which of the following? Same departmental level ► From Top to bottom ► From Bottom to top level ► Different ► departmental level Question No: 11 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT: ► Meet the market demand of products ► Motivating competitors to do work efficiently ► Facing the competition ► Environmental uncertainty Question No: 12 ( Marks: 1 ) - Please choose one Channalized efforts are the result of which of the following? ► Right direction ► Centralization ► Proper guidance ► Good hierarchy Question No: 13 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 14 ( Marks: 1 ) - Please choose one To motivate professionals what point should be in consideration? ► Commitment to their field ► Job security ► Offering high pay ► Promotions Question No: 15 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of a high-performing team that makes the group greater than the sum of its parts? ► A quality circle ► Group dynamics ► Synergy ► Cohesiveness Question No: 17 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Question No: 18 ( Marks: 1 ) - Please choose one Asif's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Asif is part of which of the following team? ► Problem-solving ► Cross-functional ► Self-managed ► Virtual Question No: 19 ( Marks: 1 ) - Please choose one All of the following are examples of non-verbal communication EXCEPT: ► Conference ► Body position ► The distance between two people ► The style of clothing people wear Question No: 20 ( Marks: 1 ) - Please choose one The supplies or raw material ls needed to create a product are called: http://vuattach.ning.com ► Outputs ► Investments ► Processes ► Inputs Question No: 21 ( Marks: 1 ) - Please choose one What do we call the entire series of organizational work activities that add value at each step that begin with the processing of raw materials and end with a finished product in the hands of end users? ► Value Chain Management ► Value Chain Management Operations ► Value ► Value Chain Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 23 ( Marks: 1 ) - Please choose one Aslam is a manager of a software house. He is very competitive and tries to stay ahead of the competition. For this purpose he should provide information or services before any other company provides. But as internet industry is a dynamic industry, he has to provide information to his clients before it comes to market. In different situations he doesn’t know what new trend will come in market. Aslam is operating under which of the following conditions? ► Risk ► Bounded Rationality ► Uncertainty ► Certainty Question No: 24 ( Marks: 1 ) - Please choose one MBO was first described by: ► Michael Porter ► Charles Babbage ► Peter Drucker ► Hugo Munsterbeg Question No: 25 ( Marks: 1 ) - Please choose one Policies, procedures, rules and regulations are kinds of: ► Budgeting ► Single-use plans ► Standing plans ► Informal plans Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is also known as strategy analysis? ► SWOT analysis ► External analysis ► Internal analysis ► Situation analysis Question No: 27 ( Marks: 1 ) - Please choose one Which of the following should be completed first in the strategic management process? ► Performing SWOT analysis ► Implementing strategies ► Scan the environment ► Define the organizational mission Question No: 28 ( Marks: 1 ) - Please choose one Small companies may not have so many opportunities of promotions, so they usually try to motivate employees through: ► Attractive packages ► High Incentives ► Turnover ► Job enlargement Question No: 29 ( Marks: 1 ) - Please choose one Mr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewarded Question No: 30 ( Marks: 1 ) - Please choose one In many organizations individuals who have good computer skills and ability to solve related problems can influence others because of their: ► Coercive Power ► Referent Power ► Expert Power ► Reward Power Question No: 31 ( Marks: 1 ) - Please choose one The effectiveness of downward communication can be increased by using all of the following approaches EXCEPT: ► By using multiple channels ► By repeating the message ► By encouraging feedback ► By distorting the message Question No: 32 ( Marks: 1 ) - Please choose one Feed-forward, Feedback and Concurrent control are the types of control methods based on: ► Decision making ► Market information ► Timing ► Financial resources Question No: 33 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices all the four management functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 34 ( Marks: 1 ) - Please choose one With the passage of time the concept of work specialization has emerged in the business world. Which of the following skill category is influenced significantly due to this change? ► Conceptual skill ► Interpersonal skill ► Technical skill ► Human skill Question No: 35 ( Marks: 1 ) - Please choose one Why customers are recognized as one of the major stakeholders of an organization? ► They are directly influenced by the company’s culture ► They engage their finances in the company’s offerings ► They are highly influenced by the company stock ratings ► They can impact the labor market of an organization Question No: 36 ( Marks: 1 ) - Please choose one Which of the given role in played by Central Board of Revenue (CBR) in our environment with respect to the operating organizations? ► Competitors ► Clients ► Labor markets ► Regulators http://vuattach.ning.com Question No: 37 ( Marks: 1 ) - Please choose one In order to make effective decisions, managers have to be cautious enough while allocating the resources. Which of the given technique helps mangers in this regard? ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 38 ( Marks: 1 ) - Please choose one Disney World buys soft drinks from coca-cola, food from Sara Lee and paper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s: ► Competitors ► Suppliers ► Owners ► Customers Question No: 39 ( Marks: 1 ) - Please choose one Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 40 ( Marks: 1 ) - Please choose one Pakistan Cricket Board (PCB) has appointed Waqar Younis as the coach of the Pakistani team to guide them the game tactics. On what grounds PCB has selected Waqar Younis? ► He possesses expert power ► He exercises reward power ► He occupies coercive power ► He enjoys information power Question No: 41 ( Marks: 1 ) - Please choose one Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool? ► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 42 ( Marks: 1 ) - Please choose one Which of the following is the best description of motivation? ► An internal drive in a specific direction ► A trait that some people have and some people don't ► A trained condition or response ► A talent that must be developed and perfected Question No: 43 ( Marks: 1 ) - Please choose one Which one of the following is a strength of MBO? ► Overemphasis on quantitative goals ► Requires training of employees ► Clarify priorities and expectation ► Tends to falter without strong commitment Question No: 44 ( Marks: 1 ) - Please choose one ABC Corp. has turned each of its divisions into profit centers and evaluates each division by the percentage of total corporate profits that it generates. It uses which of the following control? ► Accounting ► Bureaucratic ► Financial ► Sector Question No: 45 ( Marks: 1 ) - Please choose one Which of the following best describes this statement; "The degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome"? ► Effort-performance linkage ► Performance-reward linkage ► Valence of a reward ► All of the given options Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy Question No: 47 ( Marks: 1 ) - Please choose one "Cost-saving advantages from specialization" is a feature of which kind of structural organization? ► Divisional ► Team ► Learning ► Functional http://vuattach.ning.com Question No: 48 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Operational ► Geographic ► Functional Question No: 49 ( Marks: 3 ) What circumstances facilitated the emergence of virtual teams? Answer: By cohesiveness and joining hand together circumstances facilitate the emergency of virtual team and remove the conflicts and create interaction between the individual. Avoiding the conflicts and compromise with the organization mission or objective Question No: 50 ( Marks: 3 ) What is LMX leadership model and what are the two types of groups of subordinates according to this model? Answer: Question No: 51 ( Marks: 5 ) Contrast the findings of four behavioral leadership theories . Answer: University of lowa studies: according to this theory the leader should be autocratic,democratic, laissez fare . The ohio state study: accoriding to this theory imitating structure and consideration that measures leasers behavior and correlate with performance of Group University of Michigan \: t theory a continum development and employee job centered. Managerial Grid: concern for people and concern for production at it is two axis Question No: 52 ( Marks: 5 ) What principles a top manager should consider while making an organizational chart? http://vuattach.ning.com Question No: 53 ( Marks: 5 ) Do you think managers can enhance the group performance? If yes, what factors should be kept in mind by a manager while forming a group that can enhance the over all performance? Answer: Off course a manager can enhanced the group performance by using some managerial techniques and pursue to individual to achieve the objective as they are concerned. By coordination, guiding and pursuing FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) http://groups.google.com/group/vuzs Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Ref: Anthropology—the study of societies, which helps us learn about humans, their activities, and differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations. Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in the four components of the management process EXCEPT: ► Organizing ► Leading ► Delegating ► Planning Question No: 3 ( Marks: 1 ) vuzs - Please choose one Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time? ► Planning ► Controlling ► Leading ► Organizing Ref: Tactical control focuses on assessing the implementation of tactical plans at departmental levels, monitoring associated periodic results, and taking corrective action as necessary. • Tactical control is primarily under the direction of middle managers, but top-level managers may at times get involved. Question No: 4 ( Marks: 1 ) - Please choose one Who studied work to eliminate inefficient hand-and-body motions? ► Henri Fayol ► Frank and Lillian Gilbreth ► Fredrick Taylor ► Henry Towne Ref: Frank and Lillian Gilbreth studied work arrangements to eliminate wasteful hand and body motions. They also experimented with the design and use of proper tools and equipment for optimizing work performance. Question No: 5 ( Marks: 1 ) - Please choose one All of the following are called "Classical Viewpoints" EXCEPT: ► Scientific management ► Industrial management ► Administrative management ► Bureaucratic management Classical Viewpoint is divided into three parts: 1. Scientific management 2. Bureaucratic management 3. Administrative management Question No: 6 ( Marks: 1 ) - Please choose one Which of the following concept suggests that organizational units may often be more successful working together than working alone? ► Transformation ► Synergy ► Negative Entropy ► Entropy Ref: Synergy is the ability of the whole to equal more than the sum of its parts. Question No: 7 ( Marks: 1 ) - Please choose one A form of business exchange or transaction in which the parties interact electronically is called: ► E-commerce ► E-business ► E-shopping ► E- trading Ref: Firms such as Dell (computers), Varsity books (textbooks), and PC Flowers and Gifts (flowers and other gifts) are engaged in e-commerce because they sell products over the Internet. Question No: 8 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 9 ( Marks: 1 ) - Please choose one A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Ref: Opportunities involve ideas that could be sued, rather than difficulties that must be resolved.(Page no.42) Question No: 10 ( Marks: 1 ) - Please choose one Competitor intelligence allows managers to do which of the following? ► React to competitor actions ► Cut cost below the competition ► Increase market diversification ► Predict competitor actions Ref: Competitor intelligence is an environmental scanning activity that seeks to identify who competitors are, what they are doing, and how their actions will affect the organization.(Page no.51) Question No: 11 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers (not sure) ► Self concept ► Desired public image Question No: 12 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Ref: Operational goals are those targets or future end results set by lower management that address specific, measurable outcomes required from the lower levels. Question No: 13 ( Marks: 1 ) - Please choose one The method by which strategies are operationalized or executed within the organization is called: ► Strategy formulation ► Strategy implementation ► Strategy evaluation ► Strategy imitation Ref: Strategy implementation includes the various management activities that are necessary to put the strategy in motion, institute strategic controls that monitor progress, and ultimately achieve organizational goals Question No: 14 ( Marks: 1 ) - Please choose one When the strength provides superior and unique customer value and is difficult to imitate then the distinctive competence creates a sustainable: ► Competitive advantage ► Scope ► Resource deployment ► Effective strategy Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 16 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Ref: The Cash Cow has a high market share in a slowly growing market. Question No: 17 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Ref: Organizational design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, and chain of command, span of control, centralization/decentralization, and formalization. Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of an organic organization? ► Centralization ► High specialization ► High formalization ► Free flow of information Ref: An organic organization is a structure that is highly adaptive and flexible with little work specialization, minimal formalization and little direct supervision of employees. Question No: 19 ( Marks: 1 ) - Please choose one According to Maslow, which one of the following needs does not fit into the higher-order needs? ► Self-actualization ► Esteem ► Physiological ► Social Rationale: According to maslow, it is most basic or lower order need. Question No: 20 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization Question No: 21 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Ref: Theory Y was the assumption that employees are creative, seek responsibility, and can exercise self-direction. Question No: 22 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► Equity Ref: Equity theory recognizes that individuals are concerned with their absolute rewards as well as the relationship of those rewards to what others receive.(Page no.94) Question No: 23 ( Marks: 1 ) - Please choose one Which of following is the? ► Group Conformity ► Group cohesiveness ► Group decision making ► Group norms Ref: Group cohesiveness is the degree to which members are attracted to a group, are motivated to remain in the group, and are mutually influenced by one another.(Page no.109) Question No: 24 ( Marks: 1 ) - Please choose one Self-managing teams possess all of the following characteristics EXCEPT: ► Members hire other members ► Members determine the compensation of its members ► Members have discretion in scheduling work within the team ► Members have discretion in distributing tasks within the team Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the most cited benefit of value chain management? ► Cost savings ► Increased sales ► Inventory reductions ► Accelerated delivery times Question No: 26 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 27 ( Marks: 1 ) - Please choose one If goals are ___________, it will help the employees to identify the purpose of goals and to recognize the ways of meeting them. ► Relevant ► Time-limit ► General ► Measurable Ref: Relevant goals enable employees to see the purpose of the goals and to devise ways of meeting them.(Page no.61) Question No: 28 ( Marks: 1 ) - Please choose one When we talk about an organization’s core technology, we mean organization’s: ► Less important technology ► Most important technology ► All technologies the organization is using ► Technology that is never used Ref: Core means the center or most important part of something. Question No: 29 ( Marks: 1 ) - Please choose one An organizational structure made up of working groups or teams is called: ► Team-based structure ► Project structure ► Matrix structure ► Divisional structure Ref: One of the newer concepts in organizational design is the team-based structure, which is an organizational structure made up of work groups or teams that performs the organization’s work.http://vuattach.ning.com Question No: 30 ( Marks: 1 ) - Please choose one Tall structure is more expensive because of: ► Few departments ► Lesser resources ► Fewer hierarchical levels ► More hierarchical levels Ref: A tall structure is one that has narrow spans of management and many hierarchical levels in an organization. Question No: 31 ( Marks: 1 ) - Please choose one Which of the following theory directly relates the individual’s behavior with the consequences of their actions? ► Reinforcement theory ► Goal setting theory ► Equity theory ► Expectancy theory Ref: Reinforcement Theory is counter to goal-setting theory. It proposes that behavior is a function of its consequences.(page no.96) Question No: 32 ( Marks: 1 ) - Please choose one Mr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being-----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewarded Question No: 33 ( Marks: 1 ) - Please choose one To analyze the group performance, group should be viewed as: ► System ► Feedback ► Output ► Input Question No: 34 ( Marks: 1 ) - Please choose one XYZ Company is dealing in consumer products and operating in highly competitive market. Company wants to assure the quality of its product by applying best suitable control method. Which of the following control method will be suitable for XYZ Company? ► Bureaucratic control ► Market control ► Clan control ► None of the given options http://vuattach.ning.com Ref: Market controls rely on market mechanisms to regulate prices for certain goods and services used by the organization.(Still I am not sure about the answer.) Question No: 35 ( Marks: 1 ) - Please choose one Tax revenue is one of the significant resources of the city government, in which type of resource category tax revenue falls? ► Human resources ► Financial resources ► Physical resources ► Information resources Question No: 36 ( Marks: 1 ) - Please choose one Which of the following group techniques allows group members to meet together, but also allows independent thinking? ► Brainstorming technique ► Nominal group technique ► Delphi technique ► Devil’s advocacy technique Ref: Nominal group technique is a group decision-making technique in which group members are physically present but operate independently. Individuals independently prepare a list of their ideas on a problem. Question No: 37 vuZs ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Objective function http://vuattach.ning.com Question No: 38 ( Marks: 1 ) - Please choose one The university has selected some of its faculty members to conduct the worthy researches on variant topics. These members are also responsible for their courses in addition to this creative task of assisting research. Which of the following is applied in the given situation? ► Job rotation ► Job enlargement ► Job enrichment ► Job specification Job Enlargement is the horizontal expansion of a job. It involves the addition of tasks at the same level of skill and responsibility. Question No: 39 ( Marks: 1 ) - Please choose one Which of the given power is attained through formal hierarchy? ► Expert power ► Information power ► Charismatic power ► Referent power Legitimate Power The power a person receives as a result of his or her position in the formal hierarchy of an organization. Question No: 40 ( Marks: 1 ) - Please choose one Keeping distinguished features of Transformational leaders, at which hierarchical level they mostly found in an organization? ► Bottom level ► Top level ► Middle level ► First-line level Question No: 41 ( Marks: 1 ) - Please choose one With respect to five hierarchical needs of Marlow's theory, at which level transformational style is more beneficial? ► Physical needs ► Safety needs ► Social needs ► Self-actualization needs Reference: Transformational Leadership would fit into the higher levels, as it requires a high level of authenticity, self esteem and self actualization to successfully be a Transformational Leader http://vuattach.ning.com Question No: 42 ( Marks: 1 ) - Please choose one Which of the following groups usually adjourns? ► Task group ► Command group ► Friendship group ► Functional group Reference: Adjournment is more often experienced by teams put together for short-term projects, e.g., adhoc committees and temporary task groups. Question No: 43 ( Marks: 1 ) http://vuattach.ning.com - Please choose one Health camps were established in Azad Jammu Kashmir as the rehabilitation program for earthquake effecties. These camps consisted of doctors and surgeons from various fields of specialization. Therefore health camp is an example of: ► Quality circle ► Virtual teams ► Cross- functional teams ► Management teams Ref: cross-functional team is one in which individuals who are experts in various specialties (or functions) work together on various organizational tasks. Question No: 44 ( Marks: 1 ) - Please choose one Which of the following purpose is served through communication? ► Motivating employees ► Sharing information ► Conveying emotional expressions ► All of the given options Question No: 45 ( Marks: 1 ) - Please choose one In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams. ► Quality improvement teams ► Virtual teams ► Self-managing teams ► Cross-functional teams Question No: 46 ( Marks: 1 ) http://vuattach.ning.com - Please choose one XYZ Company has been dealing in crockery since the last 12 years. Company’s performance is satisfactory and the environment appears to be constant, that’s why company perceives no reason to change, hence falls under: ► Stability ► Diversification ► Concentration ► Direct Expansion Question No: 47 ( Marks: 1 ) - Please choose one When public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization? ► Product ► Geographic ► Outcome ► Customer Question No: 48 ( Marks: 1 ) - Please choose one Zarkoo Airlines use _________ departmentalization to arrange its activities as commercial airplanes and military airplanes. ► Functional ► Geographic ► Customer ► Matrix Ref: Functional structure is a type of departmentalization in which positions are grouped according to their main functional (or specialized) area. Question No: 49 ( Marks: 3 ) Describe the phenomenon in which individual group members reduce their efforts and contributions as the group size increases. Question No: 50 ( Marks: 3 ) What are the distinctive features of legitimate power? Question No: 51 ( Marks: 5 ) Explain the importance of good communication. Question No: 52 vuzs ( Marks: 5 ) In reporting relationship perspective what are the two types of organizational structures? Question No: 53 ( Marks: 5 ) Z works for ABC Company. He has good working conditions with sufficient salary and cooperative boss. But still he is not satisfied with his job. What may be the other factors in the job that can motivate him EXCEPT these external factors? FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 4) Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 2 ( Marks: 1 ) - Please choose one When the CEO of a large retail store chain decided to sell off or close some of the stores that were not profitable, he was performing which of the following management functions? ► Leading ► Planning ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called: ► Planning ► Organizing ► Leading ► Controlling Ref : Leading function refers to monitoring actions and taking corrective actions where needed. Question No: 4 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. ► Clinical ► Industrial ► Behavior ► Theoretical Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure as Frederick Taylor is by students of management. Munsterberg attempted to develop practical applications of psychology. Question No: 5 ( Marks: 1 ) - Please choose one Decision making is typically described as which of the following? ► Deciding what is correct ► Putting preferences on paper ► Choosing among alternatives ► Processing information to completion Question No: 6 ( Marks: 1 ) - Please choose one When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which one of the following type of planning is used? ► Environmental planning ► Economic planning ► Informal planning ► Formal planning Question No: 7 ( Marks: 1 ) - Please choose one Which one of the following is a weakness of MBO? ► Coordination of goals and plans ► Clarify priorities and expectation ► Foster employee motivation ► May cause overemphasis of quantitative goals. Question No: 8 ( Marks: 1 ) - Please choose one If managers significantly change the organization's strategy, they need to modify which part to accommodate and support the change? ► Span of control ► Chain of command ► Goals ► Structure Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is a contemporary organizational structural design? ► Functional ► Divisional ► Learning ► Simple Contemporary organizational structures: 12345Team-based structures Project and matrix structures Autonomous Internal Units The Boundary less Organization Learning Organization ( Marks: 1 ) - Please choose one Question No: 10 According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? ► Safety ► Esteem ► Physiological ► social Ref: Maslow separated the five needs into higher and lower orders. Physiological and safely needs were described as lower order and social, esteem and self-actualization as higher order needs. The differentiation between the two orders was made on the premise that higher order needs are satisfied internally whereas lower order needs are predominantly satisfied externally. Question No: 11 ( Marks: 1 ) - Please choose one Self respect, achievement and recognition are the example of which type of need? ► Social ► Physiological ► Self actualization ► Esteem Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others. Question No: 12 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► Equity Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is a special group presenting unique motivational challenges? ► Top management ► Professionals ► Stakeholders ► Competitors Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is a situational leadership model? ► The trait approach ► Transformational leadership ► Blake and Mouton’s Leadership Grid ► The path goal theory Question No: 15 ( Marks: 1 ) - Please choose one Leaders who revitalize organizations by instilling a vision and deep sense of commitment in their followers are referred to as which of the following types of leaders? ► Charismatic ► Autocratic ► Transformational ► Transactional Question No: 16 ( Marks: 1 ) - Please choose one All of the following are the major types of barrier that limit the success of value chain management EXCEPT: ► Required capabilities ► Organizational factors ► Cultural factors ► Technology investments Question No: 17 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 18 ( Marks: 1 ) - Please choose one Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy? ► Decentralization ► Departmentalization ► Centralization ► Formalization Question No: 19 ( Marks: 1 ) - Please choose one A mission statement of an organization provides a unique insight to its _____________ regarding future growth. ► Employees ► Stockholders ► External group ► Customers Ref: For external groups, mission statements help provide unique insights into an organization’s values and future directions.(Page No.60) Question No: 20 ( Marks: 1 ) - Please choose one Mr. A wants to earn a master's degree within two years from a native university. Which of the following SMART objective Mr. A has missed while setting this goal? ► Time-bound ► Acceptable ► Measurable (not sure) ► Specific Question No: 21 ( Marks: 1 ) - Please choose one Strategy formulation is the part of the strategic management process that includes all of the following EXCEPT: ► Identifying the mission and strategic goals ► Conducting competitive analysis ► Communicating to all stakeholders ► Developing specific strategies Question No: 22 ( Marks: 1 ) - Please choose one --------------- helps the organizations identify and develop a competitive advantage, a significant edge over the competition in dealing with competitive forces. ► Strategic management ► Contingency Planning ► Operations management ► Management by objective Question No: 23 ( Marks: 1 ) - Please choose one Which of the following level strategy is narrow in scope than business level strategy? ► Corporate level ► Functional level ► Regional level ► National level Question No: 24 ( Marks: 1 ) - Please choose one Mr. A is a marketing manger of an organization where he is controlling six employees whereas Mr. B is a production manager of the same organization and he is controlling Fifteen employees. Mr. B is having ____________ as compare to Mr. A. ► Narrow span of control ► Wide span of control ► Central span of control ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one For the workers with external locus of control, manager will use which of the following leadership style? ► Achievement-oriented ► Participative ► Supportive ► Directive 1. Ref: Path-goal theory holds that subordinates with an external locus of control will be more satisfied with a directive style. Question No: 26 ( Marks: 1 ) - Please choose one According to Ohio State Studies, a leader will be more effective who is exhibiting; ► Low in initiating structure and low consideration ► High in initiating structure and high consideration ► Low in initiating structure and high consideration ► High in initiating structure and low consideration Two behaviors were identified as particularly important. a. Initiating structure is the degree to which a leader defines his or her own role and the roles of subordinates in terms of achieving unit goals. b. Consideration is the degree to which a leader builds mutual trust with subordinates, respects their ideas, and shows concern for their feelings. Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is an example of informal group? ► College ► Marketing department ► Welfare committee formed in an area ► Organization Question No: 28 ( Marks: 1 ) - Please choose one In which of the given situation probabilities are objective? ► Certain situations ► Uncertain situations ► Ambiguous situations ► Indefinite situations Question No: 29 ( Marks: 1 ) - Please choose one In order to respond to irrational situations, which of the following style is preferred? ► Crisis decision making style ► Programmed decision making style ► Opportunity decision making style ► Non-programmed decision making style Question No: 30 ( Marks: 1 ) - Please choose one Hospitals have well structured procedures to admit the patients, hence are: ► Structured decisions ► Programmed decisions ► Ill-structured decisions ► Non-programmed decisions Question No: 31 ( Marks: 1 ) - Please choose one The best opinion is selected among various alternatives through voting by the participants in a group decision making while conducting: ► Brainstorming ► Delphi ► Nominal ► Interacting Ref: In nominal group technique steps are as under: 1-Individuals independently prepare a list of their ideas on a problem. 2-Group members present their ideas one at a time in turn, and ideas are listed for all to see. 3-Members discuss the ideas to clarify and evaluate them. 4-Individuals vote silently using a rating procedure. Question No: 32 ( Marks: 1 ) - Please choose one Which of the given decisional tool is mostly used in the production sector? ► Queuing ► Simulation ► Decision tree ► All of the given options Question No: 33 ( Marks: 1 ) - Please choose one Which of the following equation represents break even point? ► Revenue = Costs ► Revenue > Costs ► Revenue < Costs ► All of the given options Ref: Break even is the point where no profit no loss.costs are equal to revenue. Question No: 34 ( Marks: 1 ) - Please choose one All of the following are major elements of the mega environment, EXCEPT: ► Technology ► Economy ► Socio-cultural ► Competitor Question No: 35 ( Marks: 1 ) - Please choose one Organizations prefer departmentalization on which of the following grounds? ► Maintain specific rules & policies overall the organization ► Facilitate decentralization within the organization ► Monitor the customers’ trend in the market ► All of the following options Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is the crucial element of team structure? ► Employee empowerment ► Faster decision-making ► Inexpensive maintenance ► Clear chain of command Question No: 37 ( Marks: 1 ) - Please choose one Which of the following group commonly improves interpersonal communication? ► Task (not sure) ► Command ► Functional ► Friendship Question No: 38 ( Marks: 1 ) - Please choose one A third member in a group of three individuals significantly: ► Assists in taking decisions through majority agreement ► Adds valuable suggestions and ideas than other two ► Maintains unbiased environment within group ► Helps in decreasing individualism and enhances cohesiveness Question No: 39 ( Marks: 1 ) - Please choose one Call centers have been developed to record and put forward the customers’ complaints to: ► Problem solving teams ► Cross functional teams ► Quality circles (not sure) ► Work teams Question No: 40 ( Marks: 1 ) - Please choose one Which of the given factor significantly differentiate ‘Teams’ from ‘Groups’? ► Teams consisted of at least 5 members, whereas group with at least 2 members ► Teams have common goal which is missing among the groups ► Teams are more synergized than groups ► Teams interact regularly while groups occasionally(not Sure) Question No: 41 ( Marks: 1 ) - Please choose one The bureaucratic organization believes in the implementation of: ► Downward communication channel ► Upwards communication channel ► Lateral communication channel ► Diagonal communication channel Question No: 42 ( Marks: 1 ) - Please choose one In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams. ► Quality improvement teams ► Virtual teams ► Self-managing teams ► Cross-functional teams Question No: 43 ( Marks: 1 ) - Please choose one A group phenomenon in which individual members reduce their individual efforts and contributions as the group increases in size is called: ► Free rider tendency ► Group think ► Carryover behavior ► None of the given options Ref: Social Loafing.The tendency of individual group members to reduce their work effort as groups increase in size as displayed by the inclination to "goof off" when performance is needed in a group, miss meetings, show up late, or fail to start or complete individual tasks.It is also known as free rider tendency. Question No: 44 ( Marks: 1 ) - Please choose one Managers focus on problem solving whereas the focus of leader is on: ► Maintaining standards ► Inspiring the individuals ► Planning for short-term goals ► Concentrating on set instructions Question No: 45 ( Marks: 1 ) - Please choose one In Pakistan China imported goods are relatively cheap. These companies are practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy Question No: 46 ( Marks: 1 ) - Please choose one Boredom, task repetition and fatigue are three negative consequences of which of the following organizational design process? ► Span of control ► Decentralization ► Work specialization ► Departmentalization Question No: 47 ( Marks: 1 ) - Please choose one When public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization? ► Product ► Geographic ► Outcome ► Customer Question No: 48 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Operational ► Geographic ► Functional Question No: 49 ( Marks: 3 ) Discuss different roles of a team leader? There are four roles of team leader. 1. Liaisons with external constituencies 2. Troubleshooters 3. Conflict managers 4. Coaches Question No: 50 ( Marks: 3 ) List down the unique characteristics of the activities performed in a group. Question No: 51 ( Marks: 5 ) Is organizing important for all levels of managers? Give your opinion. ORGANIZING, the second important function of (POLCA). Organizing is itself an important managerial function which make it possible for managers to achieve the defined organizational goals, and managers are the persons who make that happen with organizing their team members their organization members it is actually , assembling required resources to attain organizational objectives. In short organizing is one of the major responsibility of all level of managers ( top level, middle level, and first level) organizing have its unique importance for every level of management. And managers cannot achieve their organizational goals without that function. . Question No: 52 ( Marks: 5 ) In order to enhance the effectiveness of Goal-setting theory, which measures need to be adopted? Question No: 53 ( Marks: 5 ) Interpret the term “RATER” of quality characteristics. FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one All of following are true regarding teams EXCEPT: ► Teams are more flexible than traditional departments ► Teams are less responsive to a changing environment ► Teams can serve as a source of job satisfaction ► Teams better utilize employee talents Question No: 2 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 3 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 4 ( Marks: 1 ) - Please choose one European Union was established in: ► February 1992 ► January 1994 ► July 1992 ► November 1993 Question No: 5 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 6 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is the set of strategic alternatives that an organization chooses from, as it conducts business in a particular industry or market? ► Business-level strategy ► Corporate-level strategy ► Functional-level strategy ► Market-level strategy http://vuattach.ning.com Question No: 8 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a very small share of a market and are not expected to grow? ► Star ► Dogs ► Cash cow ► Question mark Question No: 9 ( Marks: 1 ) - Please choose one When managers delegate authority, they must allocate equal: ► Responsibility ► Power ► Money ► Influence Question No: 10 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? ► SMEDA ► BISE ► ICMA ► PCSIR Question No: 11 ( Marks: 1 ) - Please choose one Which of the following creates the “Dual Chain of Command?” ► Team based and Project Structure ► Functional and Simple structure ► Project and matrix Structure ► Simple and matrix Structure Question No: 12 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion Question No: 13 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 14 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor ► Work itself Question No: 15 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Question No: 16 ( Marks: 1 ) - Please choose one A team whose members are at different locations, who work together and solve problems through computer-assisted exchange rather than personal, face-to-face meetings are operating as which of the following? ► Virtual team ► Quality circle ► Self-directed team ► Cross-functional team Question No: 17 ( Marks: 1 ) - Please choose one Amir has found out that his department operates on the most popular type of control that many other companies use. Which type of control all companies have in common? ► Feedforward ► Concurrent ► Feedback ► Indirect http://vuattach.ning.com Question No: 18 ( Marks: 1 ) - Please choose one Which of the following can be defined as the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve its objectives? ► Strategy formulation ► Strategy evaluation ► Strategy implementation ► Strategic management Question No: 19 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 20 ( Marks: 1 ) - Please choose one "Employees dislike work, they are lazy, dislike responsibilities and must be coerced to perform". Which of the following best describes this statement? ► Hygiene Factor Theory ► Resistance Theory ► Theory X ► Two factors Theory Question No: 21 ( Marks: 1 ) - Please choose one Management of ABC Company has decided to adopt a systematic way of setting goals for its work units and for employees so that all their activities are directly linked to achieve the organizational goals. Management of ABC Company is following which of the following concept? ► Management by objective ► Management by resources ► Management by authority ► Management by system Question No: 22 ( Marks: 1 ) - Please choose one Mr. Ali is working in XYZ Company for the last three years and since then he is performing the same tasks. Now he wants to put his efforts in the more challenging tasks that could increase the amount of his control and responsibilities. What possible job practices should be added to Ali’s job? ► Job enlargement ► Job enrichment ► Job rotation ► Feedback Question No: 23 ( Marks: 1 ) - Please choose one Honda has decided to shift towards the higher efficiency rather than sales growth. For achieving such goal, some authorities were delegated to middle managers, which were previously held by top management. Honda has applied which of the following concept? ► Highly centralized ► Departmentalization ► Decentralization ► Centralization Question No: 24 ( Marks: 1 ) - Please choose one “How long effort is maintained” relates to which of the following approach of performing a task? ► Intensity ► Direction ► Persistence ► Motivation Question No: 25 ( Marks: 1 ) - Please choose one All of the following are the behavioral theories EXCEPT: ► Path Goal studies ► OhioState Studies ► Michigan Studies ► Iowa Studies http://vuattach.ning.com Question No: 26 ( Marks: 1 ) - Please choose one Which of the following can be used as a medium of communication in the organizations? ► Manuals ► Meetings ► Face to face discussions ► All of the given options Question No: 27 ( Marks: 1 ) - Please choose one During a meeting Mr. A, from the quality control department was not agreeing with the marketing manager on the issue like "how to improve the product quality ". He simply leaves the meeting and by doing so he wants to communicate his disagreement with the marketing manager. This is an example of: ► Non-verbal ► Verbal ► Written ► Oral Question No: 28 ( Marks: 1 ) - Please choose one The force that results in greater combined gains/benefits through group interaction is called: ► Positive synergy ► Negative synergy ► Individualism ► Cohesiveness Question No: 29 ( Marks: 1 ) - Please choose one Which of the given option represents the relationship between ‘Management Science’ & ‘Operation Management’? ► Both are used interchangeably ► Operation management is an applied form of management science ► Management science is an applied form of operation management ► No relationship exists between the two Question No: 30 ( Marks: 1 ) - Please choose one Job activities performed by workers of an organization are served as: ► Input in a system ► Transformation process ► Output offered by organization ► Feedback from the environment Question No: 31 ( Marks: 1 ) - Please choose one In order to respond to irrational situations, which of the following style is preferred? ► Crisis decision making style ► Programmed decision making style ► Opportunity decision making style ► Non-programmed decision making style Question No: 32 ( Marks: 1 ) - Please choose one Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? ► Liaison ► Negotiator ► Monitor ► Figurehead Question No: 33 ( Marks: 1 ) - Please choose one Selection of students in the admission process of university is an illustration of: ► Structured decisions ► Ill-structured decisions ► Programmed decisions ► Non-programmed decisions Question No: 34 ( Marks: 1 ) - Please choose one Which of the following reasoning gave emergence to the concept of non-rational models of decision making? ► All the necessary information is not always available ► Strict rules and regulations are defined in the organizations ► Highly needed by the bureaucratic & public sector organizations ► All of the given options Question No: 35 ( Marks: 1 ) - Please choose one Behavioral viewpoint emphasizes the need of understanding the various factors affecting the_______ in an organization. ► Undesired behavior ► Moral behavior ► Ethical behavior ► Human behavior http://vuattach.ning.com Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 37 ( Marks: 1 ) - Please choose one Disney World buys soft drinks from coca-cola, food from Sara Lee and paper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s: ► Competitors ► Suppliers ► Owners ► Customers Question No: 38 ( Marks: 1 ) - Please choose one The common currency used by European Union is called: ► Franc ► Franc-mark ► Pound ► Euro Question No: 39 ( Marks: 1 ) - Please choose one In order to achieve efficiency organizations segregate tasks in terms of similarity of its activities, the process is labeled as: ► Job specification ► Job specialization ► Job design ► Job description Question No: 40 ( Marks: 1 ) - Please choose one Which of the given power is attained through formal hierarchy? ► Expert power ► Information power ► Charismatic power ► Referent power Question No: 41 ( Marks: 1 ) - Please choose one Goal-setting theory states that “more difficult goals lead to more efforts”. Therefore goals should be: ► Beyond the individuals capacity ► Challenging but not unattainable ► Timeless to continue the efforts in long run ► All of the given options Question No: 42 ( Marks: 1 ) - Please choose one Employee’s personal inclination towards goal attainment is referred as: ► Goal commitment ► Goal difficulty ► Goal acceptance ► Goal specificity Question No: 43 ( Marks: 1 ) - Please choose one Mr. A, Mr. B, Mr. C and Mr. D are working on a project in a team. Mr. A wants to dominate others, as he wants to become a leader and controling authority. Mr. A meets which of the following needs? ► Need for power ► Need for achievement ► Need for success ► Need for affiliation http://vuattach.ning.com Question No: 44 ( Marks: 1 ) - Please choose one It is essential for a team to be a: ► Formal group ► Large group ► Informal group ► Small group Question No: 45 ( Marks: 1 ) - Please choose one Which of the following is selected by the sender and may be formal for job-related messages or informal for personal or social messages? ► Message ► Channel ► Feedback ► Noise Question No: 46 ( Marks: 1 ) - Please choose one Which of the following leader's behavior was identified by Researchers at Ohio State Universities? ► Consideration and initiating structure ► Consideration and autocratic ► Autocratic style ► Charismatic skills Question No: 47 ( Marks: 1 ) - Please choose one In Pakistan China imported goods are relatively cheap. These companies are practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy http://vuattach.ning.com Question No: 49 ( Marks: 3 ) Explain the physiological needs from Maslow's hierarchy of needs. Answer: Physiological needs are basic and include needs for food, water, and shelter. Maslow took theposition that until these needs are satisfied to the degree necessary to maintain life, other needswill not motivate people. Question No: 50 ( Marks: 3 ) Describe group think and social loafing in your own words. http://vuattach.ning.com Question No: 51 ( Marks: 5 ) What are boundryless organizations?Explain with examples. Question No: 52 ( Marks: 5 ) Describe the four leadership styles that are exhibited in path-goal theory. Question No: 53 ( Marks: 5 ) For what reasons organizations are inclined towards developing & implementing a strong control system? FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 2 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders http://vuattach.ning.com Question No: 3 ( Marks: 1 ) - Please choose one Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? ► Attention to detail ► People orientation ► Outcome orientation ► Aggressiveness Question No: 4 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 5 ( Marks: 1 ) - Please choose one EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 6 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 7 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is a variation of the electronic meeting that links media from different locations? ► E-commerce ► The Delphi technique ► E-Brainstorming ► Video conference Question No: 9 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 10 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 12 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 13 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? ► SMEDA ► BISE ► ICMA ► PCSIR http://vuattach.ning.com Question No: 14 ( Marks: 1 ) - Please choose one Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following? ► Wide span of control and a flatter organization ► Violates Fayol’s principle of chain of command ► A highly centralized organization ► Very narrow span of control and more levels of managers Question No: 15 ( Marks: 1 ) - Please choose one Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 16 ( Marks: 1 ) - Please choose one Which of the following theory points out that the individual has to be rewarded with something that he or she values? ► Herzberg’s theory ► Expectancy theory ► Equity theory ► McClelland’s goal setting theory Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a major drawback of written communication? ► Lack of feedback ► Lack of precision ► Less well thought out ► Lack of verifiable permanent record Question No: 18 ( Marks: 1 ) - Please choose one The process in which a sender manipulates information so the receiver will see it more favorably, is called: ► Filtering ► Selective perception ► Noise ► Information overload Question No: 19 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: ► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 20 ( Marks: 1 ) - Please choose one Amir has found out that his department operates on the most popular type of control that many other companies use. Which type of control all companies have in common? ► Feedforward ► Concurrent ► Feedback ► Indirect http://vuattach.ning.com Question No: 21 ( Marks: 1 ) - Please choose one Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 22 ( Marks: 1 ) - Please choose one Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style? ► Directive ► Achievement-oriented ► Participative ► Supportive Question No: 23 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: ► Core Competencies ► Competitive advantage ► Competitive force ► Swot analysis Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the benefit of strategic management for the organizations? ► Direction for organization ► Competitive advantage ► Supports innovation ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one If the environment is stable then the structure of the organization could be: ► Organic ► Divisional ► Mechanistic ► Simple Question No: 26 ( Marks: 1 ) - Please choose one On achieving the targeted sales, Salman the marketing manager of ABC Company has been rewarded an award of “Best employee of the year”. He is happy with this outcome as a result of his performance, because this reward has ___________ for him. ► Equity valence value ► Negative valance value ► Less valence value ► More valence value Question No: 27 ( Marks: 1 ) - Please choose one The president of ABC Company asks his employees to follow the rule and regulations and all of his employees comply with his order. President influences the employees by which of the following power? ► Referent Power ► Coercive Power ► Expert Power ► Legitimate Power Question No: 28 ( Marks: 1 ) - Please choose one 50 applicants had been interviewed for the post of financial analyst. Among these 50 people, 5 people had been short listed because they were holding diplomas of specialization along with the degrees required. They influenced the interviewer with which of the following powers? ► Expert Power ► Coercive Power ► Legitimate Power ► Reward Power http://vuattach.ning.com Question No: 29 ( Marks: 1 ) - Please choose one Workers in spinning department are trying to communicate the bad working conditions to their supervisor by saying; “machines are creating too much heat and noise and disturbing our work”. Workers have used which of the following type of communication? ► Oral ► Written ► Non-verbal ► All of the given options Question No: 30 ( Marks: 1 ) - Please choose one Tendency of people to expend less effort while working in a group as compare to working alone is called: ► Synergy ► Social Loafing ► Group Task ► Group Cohesiveness Question No: 31 ( Marks: 1 ) - Please choose one Communication which takes place without regard to hierarchical or task requirements is called: ► Formal ► Informal ► Official ► Ceremonial Question No: 32 ( Marks: 1 ) - Please choose one Cognitive ability of an individual effects the decision making process in which of the following manner? ► Can not utilize the available resources ► Can not interpret all available information ► Can not provide required financial resources ► Can not control the external situations Question No: 33 ( Marks: 1 ) - Please choose one SWOT analysis is a technique of: ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 34 ( Marks: 1 ) - Please choose one Group members usually do not see each other while making decisions in: ► Brainstorming ► Delphi ► Nominal ► Interacting Question No: 35 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Informal behavior ► Social behavior ► Moral behavior ► Ethical behavior http://vuattach.ning.com Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 37 ( Marks: 1 ) - Please choose one Which of the following techniques relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Benchmark forecasting Question No: 38 ( Marks: 1 ) - Please choose one Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool? ► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 39 ( Marks: 1 ) - Please choose one In order to make organization more flexible and responsive through employee participation, organization should tend towards which of the following? ► Decentralization ► Globalization ► Departmentalization ► Widen the span of control Question No: 40 ( Marks: 1 ) - Please choose one Which of the following is an extrinsic factor of motivation? ► Wages and salaries ► Job variety ► Sense of accomplishment ► All of the given options Question No: 41 ( Marks: 1 ) - Please choose one Starbuck’s ________ of opening one hundred stores per year helps everyone in the firm, in recognizing the strong emphasis on growth. ► Goal ► Mission ► Vision ► Plan http://vuattach.ning.com Question No: 42 ( Marks: 1 ) - Please choose one Call centers have been developed to record and put forward the customers’ complaints to: ► Problem solving teams ► Cross functional teams ► Quality circles ► Work teams Question No: 43 ( Marks: 1 ) - Please choose one Pamphlets used for the promotion of a product are the example of: ► Oral communication ► Non-verbal communication ► Written communication ► None of the given options Question No: 44 ( Marks: 1 ) - Please choose one In recent research on trait theory all of the following were indicators of leadership EXCEPT: ► Extraversion ► Introversion ► Honesty ► Desire to lead Question No: 45 ( Marks: 1 ) - Please choose one Who developed the first comprehensive contingency model for leadership? ► Fiedler ► Vroom ► House ► Hersey Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is a power that has been legitimated by the organizations? ► Responsibility ► Span of control ► Authority ► Accountability Question No: 47 ( Marks: 1 ) - Please choose one The individuals who are working in the organizations in a capacity of generating & supporting new ideas for the organization are called: ► Lender ► Intrepreneur ► Stakeholder ► Financer Question No: 48 ( Marks: 1 ) - Please choose one SWOT analysis divides organizational strengths into two categories; common strength and______. ► Chance of growth ► Core competency ► System loophole ► Competitor risk http://vuattach.ning.com Question No: 49 ( Marks: 3 ) How an organization can implement Quality & Innovation control? Question No: 50 ( Marks: 3 ) Explain “Zero-loop learning” in terms of leaders & managers. Answer: It’s a terminology used when an organization is suffered with new problems or necessities but it is difficult to take a corrective action. This is the time when Leaders & Managers come forward and take this responsibility to rectify those issues. That needs strategic planning and the goals can be achieved by proper counseling. Question No: 51 ( Marks: 5 ) Describe the common types of work teams. Answer: The work teams can be divided into three categories and are functional, Self-managed and Virtual. The functional team consists of manager and some subordinates, a self-managed team has no manager and this team is required to complete a task which facilitates a customer. The virtual team; as it is clear from the name works virtually through a computer network. The members of this team are far apart but can be connected though network. Question No: 52 ( Marks: 5 ) Discuss the advantages and disadvantages of geographical departmentalization. Answer: a. Advantage: The best advantage of this kind of departmentalization is that it give rise to specialization. The employee in that particular domain is focused on one specific assignment and the leader can be authority in that job. b. Disadvantage: It isolates that particular department from the other sections of the process. The department is totally devoted to its own job instead of provided a benefit to the whole production process. Question No: 53 ( Marks: 5 ) Goal Setting is a part of both Reinforcement and Expectancy theory. Do you agree or not? Explain. FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one Promoting team spirit within the organization is called: ► Stability of tenure of personnel ► Remuneration ► Centralization ► Esprit de corps Question No: 2 ( Marks: 1 ) - Please choose one Through technological and managerial process inputs of an organization are transformed into: ► Output ► Feedback ► Feed forward ► Transformation Question No: 3 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 4 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 5 ( Marks: 1 ) - Please choose one The set of processes involved in creating or determining the strategies of the organization is called: ► Strategy formulation ► Strategy implementation ► Strategy evaluation ► Strategy imitation Question No: 6 ( Marks: 1 ) - Please choose one When the strength provides superior and unique customer value and is difficult to imitate then the distinctive competence creates a sustainable: ► Competitive advantage ► Scope ► Resource deployment ► Effective strategy Question No: 7 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (management by objective) program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level ► Lower level Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is the set of strategic alternatives that an organization chooses from, as it manages its operations simultaneously across several industries and several markets? ► Business-level strategy ► Corporate-level strategy ► Functional-level strategy ► Market-level strategy Question No: 9 ( Marks: 1 ) - Please choose one ABC Company continues to offer the same quality beauty products it has for the last 10 years. The company is successful and has no current plans for change. Which of the following types of strategies is it employing? ► Growth ► Stability ► Retrenchment ► Combination Question No: 10 ( Marks: 1 ) - Please choose one A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called: ► Deliberate strategy ► Differentiation strategy ► Emergent strategy ► Focus Strategy Question No: 11 ( Marks: 1 ) - Please choose one In which organizational structure employee have two managers? ► Team ► Learning ► Boundaryless ► Matrix Question No: 12 ( Marks: 1 ) - Please choose one Suppose that motivated employees are in great tension. In order to relieve this tension they should: ► Involve in entertaining STREtigy ► Stability of tenure of personnel ► Remuneration ► Centralization ► Esprit de corps Question No: 13 ( Marks: 1 ) - Please choose one In Equity theory, which of the following term is used for persons, systems or selves against which individuals compare themselves? ► Model ► Referent ► Leader ► Professional Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is one of the seven traits associated with leadership? ► Fluency of speech ► Honesty ► Appearance ► Social class Question No: 15 ( Marks: 1 ) - Please choose one Women tend to use which of the following leadership style? ► Autocratic ► Laissez-faire ► Dictatorial ► Democratic Question No: 16 ( Marks: 1 ) - Please choose one It is most appropriate to use oral communication when you have to communicate: ► A monthly report to the CEO on company performance ► An impersonal message to a group of people ► A lengthy welcoming message to a new salesperson ► A brief, time sensitive personal massage Question No: 17 ( Marks: 1 ) - Please choose one Direct supervision is the best-known form of which of the following control? ► Feed forward ► Concurrent ► Feedback ► Management Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals? ► Strategic organizing ► Strategic management ► Strategic positioning ► Strategic planning Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments Question No: 20 ( Marks: 1 ) - Please choose one According to Adam Smith, the division of labor results in: ► Increased worker's motivation ► Decreased worker's specialization ► Increased worker's productivity ► Decreased worker's motivation Question No: 21 ( Marks: 1 ) - Please choose one Which of the following terms is sometimes used to describe picking a course of action that is satisfactory under the circumstances? ► Escalation of commitment ► Satisficing ► Risk ► Bounded rationality Question No: 22 ( Marks: 1 ) - Please choose one Which of the following order is correct about strategy formulation? ► Developing specific strategies, identifying the mission and strategic goals, conducting competitive analysis ► Identifying the mission and strategic goals, conducting competitive analysis, developing specific strategies ► Identifying the mission and strategic goals, developing specific strategies, conducting competitive analysis ► Developing specific strategies, conducting competitive analysis, identifying the mission and strategic goals Question No: 23 ( Marks: 1 ) - Please choose one When we talk about an organization’s core technology, we mean organization’s: ► Less important technology ► Most important technology ► All technologies the organization is using ► Technology that is never used Question No: 24 ( Marks: 1 ) - Please choose one “What motivates us” relates to which of the following type of motivation theory? ► Content Theories of motivation ► Process theories of motivation ► Reinforcement theories of motivation ► Hawthorne studies Question No: 25 ( Marks: 1 ) - Please choose one Mr. A is working as machine operator and he has to take precautionary measures to keep himself safe from any injury. Which of the following needs is critical for Mr. A? ► Social ► Self actualization ► Esteem ► Safety Question No: 26 ( Marks: 1 ) - Please choose one Saad, a new employee has observed that one of his colleagues is being warned by the manager on coming late. Saad decided to come on time to avoid such warning, manager has used which of the following behavior modification method? ► Extinction ► Negative reinforcement ► Punishment ► Positive reinforcement Question No: 27 ( Marks: 1 ) - Please choose one According to Goal setting theory which of the following is important while setting the goals? ► Goal commitment ► All of the given options ► Goal specificity ► Goal acceptance Question No: 28 ( Marks: 1 ) - Please choose one Mr. A has been given the project of collecting data on students’ motivation from different institutes. He is performing the tasks by putting all of his efforts because he will be given bonus pay if he fulfills his task on time. He is influenced by which of the following powers of his boss? ► Reward Power ► Coercive Power ► Referent Power ► Expert Power Question No: 29 ( Marks: 1 ) - Please choose one Amir has very good communication skills and inspires his followers through his personal appeal and confidence. Which leadership styles Amir adopts? ► Visionary ► Charismatic ► Transformational ► Laissez fair Question No: 30 ( Marks: 1 ) - Please choose one The behavior that arises among individuals who have previously worked in any other groups is called: ► Primacy ► Carryover behavior ► Group cohesiveness ► Group behavior Question No: 31 ( Marks: 1 ) - Please choose one Controlling function is important at which level of organizations? ► Strategic ► Tactic ► Operation ► All of the given options Question No: 32 ( Marks: 1 ) - Please choose one A performance measurement tool that covers four areas "financial, customer, internal processes, and people" and that can enhance company’s performance is called: ► Benchmarking ► Cyber control system ► Non-cybernetic control system ► Balanced scorecard Question No: 33 ( Marks: 1 ) - Please choose one In order to successfully attain the organizational targets & customer satisfaction, in which of the following area managers have to concentrate? ► Co-ordination with subordinates & peers ► Feedback from internal & external environment ► Integrated network of departments & divisions ► All of the given options Question No: 34 ( Marks: 1 ) - Please choose one In order to deal against global competition which of the given approach is generally adopted by different countries? ► Concentrate on producing cheap products ► Target the elite class of the society only ► Draft cooperation agreement with other countries ► Enhance profit margins by setting high prices Question No: 35 ( Marks: 1 ) - Please choose one Cognitive ability of an individual effects the decision making process in which of the following manner? ► Can not utilize the available resources ► Can not interpret all available information ► Can not provide required financial resources ► Can not control the external situations Question No: 36 ( Marks: 1 ) - Please choose one While scanning the environment, which of the given element is considered at the most, by the organizations? ► Internal environment ► Task external environment ► Mega external environment ► Domestic environment Question No: 37 ( Marks: 1 ) - Please choose one Which of the element of SWOT analysis is most useful in developing competitive advantage of a firm? ► Strength ► Weakness ► Opportunity ► Threat Question No: 38 ( Marks: 1 ) - Please choose one All of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT: ► Formalization of rules and procedures ► Impersonality in application of rules and sanctions ► Production enhancement through employee empowerment ► Specialization of labor Question No: 39 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 40 ( Marks: 1 ) - Please choose one Decisions should be made after a thorough: ► Action ► Planning ► Investigation ► Proceeding Question No: 41 ( Marks: 1 ) - Please choose one In order to make organization more flexible and responsive through employee participation, organization should tend towards which of the following? ► Decentralization ► Globalization ► Departmentalization ► Widen the span of control Question No: 42 ( Marks: 1 ) - Please choose one With respect to five hierarchical needs of Marlow's theory, at which level transformational style is more beneficial? ► Physical needs ► Safety needs ► Social needs ► Self-actualization needs Question No: 43 ( Marks: 1 ) - Please choose one A third member in a group of three individuals significantly: ► Assists in taking decisions through majority agreement ► Adds valuable suggestions and ideas than other two ► Maintains unbiased environment within group ► Helps in decreasing individualism and enhances cohesiveness Question No: 44 ( Marks: 1 ) - Please choose one Organic control is best described as the controlling mechanism of: ► Learning organization ► Bureaucratic organization ► Mechanistic organization ► Centralized organization Question No: 45 ( Marks: 1 ) - Please choose one Which of the following groups usually adjourns? ► Task group ► Command group ► Friendship group ► Functional group Question No: 46 ( Marks: 1 ) - Please choose one Which of the given factor significantly differentiate ‘Teams’ from ‘Groups’? ► Teams consisted of at least 5 members, whereas group with at least 2 members ► Teams have common goal which is missing among the groups ► Teams are more synergized than groups ► Teams interact regularly while groups occasionally Question No: 47 ( Marks: 1 ) - Please choose one MA. Sohail, CEO of Leads Group has to increase the salaries of marketing staff because of high turnover, demand of more salary and lack of motivation in the marketing department. Which of the following force created the need for change in the salary of marketing department? ► Change in implemented technology ► Change in the regional economy ► Change in employees’ behavior ► Change in marketing strategy Question No: 48 ( Marks: 1 ) - Please choose one When public sector organizations serve in terms of varying needs of children, disabled & adults, it is said to be adopting which kind of departmentalization? ► Product ► Geographic ► Outcome ► Customer Question No: 49 ( Marks: 3 ) Enlist any three powers by which leaders can affect/influence the behavior of others. ANS:    Increase in circle of tolerance Align values to the environment we can create Increase in references that helpful. ( Marks: 3 ) Question No: 50 In which areas Market Control is implemented? Question No: 51 ( Marks: 5 ) “Leadership is both process and a property”. Explain. ANS: Leadership is a trait which comprises of many virtues and qualities. It is a process but at the same time having attained all the qualities of a leader, it can also be termed as a property. Leadership is a multi-disciplined and a multi-dimensional trait which comprises of different elements. Places where a decision is required to be taken may require a leadership process to reach a specific decision. But at times when there are individuals who look forward and join an individual since they think that he is the one who will assist them in achieving their goals would be termed as a property. Corporations and businesses want to acquire such managers who have the charisma to make people follow them blindly. In such cases leadership becomes a property Question No: 52 ( Marks: 5 ) How would your differentiate Job enlargement, job rotation and job enrichment? In job enlargement as the name shows, the span of responsibilities is more wider with several tasks which makes the job more challenging, where the worker get more work load which decease the efficiency. In job rotation worker are being shifted through a set of jobs in a planned manner, and as compare to job enlargement here tasks are esy and responsibilities are not so heavy. And the basic aim is not make the job challenging but to develop and train the employ. job enrichment is the upgrading of job task mix the reason to do so is to increase growth potential , responsibilities and achievement’s. Question No: 53 ( Marks: 5 ) For what reasons organizations are inclined towards developing & implementing a strong control system? ANS: An organization is only successful when it has a good control system. Controlling is one of the major management functions. A good control system would not only include a good monitoring system but at the same time it would have the inbuilt system to rectify any faults at any stage of the production process. The reasons the organizations are inclined towards developing and implementing a strong control system can be elicited as under: • To develop and maintain standards • To have a regular check on the standards so that they are not compromised • Recognize good performances and give recognition to the deserving individuals. • Take corrective action where it is felt that the standards have not been met and there was a weakness or a weak link was observed • Keep on revising the standards as per requirement to retain a competitive advantage • The good control system would also incorporate any weaknesses of the top management and highlight the measures to be taken by them. Created By: Bilal Farooq 1|[email protected] Oct. 7 FINALTERM EXAMINATION Fall 2008 MGT503- Principles of Management (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one Which of the following statement shows the starting point in strategic management process? _ Analyzing current mission, strategies and objectives (Correct) _ Identifying opportunities and threats _ Conducting an environmental scan _ Identifying opportunities and weaknesses Question No: 2 ( Marks: 1 ) - Please choose one The supplies or raw materials needed to create a product are called: _ Outputs _ Investments _ Processes _ Inputs (Correct) Question No: 3 ( Marks: 1 ) - Please choose one To maximize the speed of communication, managers should use which of the following networks? _ Social _ Neural _ Chain _ Wheel Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is selected by the source and may be formal for job-related messages or informal for personal or social messages? _Message _Channel _Feedback _Noise Question No: 5 ( Marks: 1 ) - Please choose one Tone of voice, posture and nonverbal facial expressions are examples of which of the following? _ Body language (Correct) Created By: Bilal Farooq 2|[email protected] Oct. 7 _ Feelings _ Formal communication _ Informal Communication Question No: 6 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: _ It is easy to use _ It is accurate (Oral) _ It facilitates feedback _ It can be done with little preparation Question No: 7 ( Marks: 1 ) - Please choose one Which of the following leaders provide vision and sense of mission, instill pride and gain the respect and trust of their followers? _ Transactional _ Charismatic _ Supportive _ Directive Question No: 8 ( Marks: 1 ) - Please choose one Women tend to use which of the following leadership style? _ Autocratic _ Laissez-faire _ Dictatorial _ Democratic (Correct) Question No: 9 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? _ Democratic-participative _ Laissez-faire _ Autocratic _ Democratic-consultative Question No: 10 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? _ Recognition _ Responsibility _ Advancement _ Status (Correct) Created By: Bilal Farooq 3|[email protected] Oct. 7 Question No: 11 ( Marks: 1 ) - Please choose one "Employees dislike work, they are lazy, dislike responsibilities and must be coerced to perform". Which of the following best describes this statement? _ Hygiene Factor Theory _ Resistance theory _ Theory X (Correct) _ Two factors theory Question No: 12 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? _ Safety _ Esteem (Correct) _ Physiological _ social Question No: 13 ( Marks: 1 ) - Please choose one What should a manager do while motivating employees? _ Increase wages and salaries _ Incorporate promotional opportunities _ Recognize individual differences (Correct) _ Use employee-recognition program Question No: 14 ( Marks: 1 ) - Please choose one Which of the following factor is more important for men than women? _ Opportunity to learn _ Flexibility _ Autonomy (Correct) _ Convenient Question No: 15 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT: _ Meet the market demand of products _ Motivating competitors to do work efficiently _ Facing the competition _ Environmental uncertainty (Correct) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following organization has a limitless span of control? _ Learning (Correct) Created By: Bilal Farooq 4|[email protected] Oct. 7 _ Boundaryless _ Team _ Matrix Question No: 17 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and many hierarchical levels is: _ Tall Structure (correct) _ Flat Structure _ Matrix Structure _ Divisional Structure Question No: 18 ( Marks: 1 ) - Please choose one A company would have a characteristic of a mechanistic organization if: _ It contained cross-functional teams _ It had narrow spans of control (Correct) _ There is low formalization _ There is a free flow of information Question No: 19 ( Marks: 1 ) - Please choose one Which of the following processes allows lower level employees to be involved in decision-making? _ Departmentalization _ Unity of command _ Span of control _ Decentralization (Correct) Question No: 20 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? _ Span of control _ Decentralization (Correct) _ Departmentalization _ Chain of command Question No: 21 ( Marks: 1 ) - Please choose one An organization that wants to be more responsive to changes in its environment, especially to customers, is likely to have which kind of organization structure? _ Decentralized Created By: Bilal Farooq 5|[email protected] Oct. 7 _ Very formal and rule oriented _ Highly centralized _ Mechanistic (Correct) Question No: 22 ( Marks: 1 ) - Please choose one Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following? _ Wide span of control and a flatter organization _ Violates Fayol’s principle of chain of command _ A highly centralized organization _ Very narrow span of control and more levels of managers (Correct) Question No: 23 ( Marks: 1 ) - Please choose one Explicit job descriptions and clearly defined procedures are part of which of the following organizational design process? _ Formalized (Correct) _ Process _ Centralized _ Functional Question No: 24 ( Marks: 1 ) - Please choose one The accounting department in an organization is an example of which of the following? _ Product departmentalization _ Customer departmentalization _ Functional departmentalization (Correct) _ Geographical departmentalization Question No: 25 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? _ Dogs _ Question mark _ Star _ Cash cow (Correct) Created By: Bilal Farooq 6|[email protected] Oct. 7 Question No: 26 ( Marks: 1 ) - Please choose one A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called: _ Deliberate strategy _ Differentiation strategy _ Emergent strategy _ Focus Strategy (Correct) Question No: 27 ( Marks: 1 ) - Please choose one ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies? _ Merger _ Stability _ Retrenchment _ Acquisition (Correct) Question No: 28 ( Marks: 1 ) - Please choose one Which one of the following is a strength of MBO? _ Overemphasis of quantitative goals _ Requires training of employees (Correct) _ Clarify priorities and expectation _ Tends to falter without strong commitment Question No: 29 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (management by objective) program is to be successful, it must start at: _ Non-managerial level _ Top Level _ Middle level (Correct) _ Lower level Question No: 30 ( Marks: 1 ) - Please choose one Organizations that exploit their distinctive competencies often attain above normal economic performance and obtain which of the following? _ Distinctive competencies _ Common strength _ Competitive edge (Correct) _ Competitive parity Question No: 31 ( Marks: 1 ) - Please choose one Created By: Bilal Farooq 7|[email protected] Oct. 7 Which of the following is a strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals? _ Effective strategy _ Scope _ Emergent strategy (Correct) _ Deliberate strategy Question No: 32 ( Marks: 1 ) - Please choose one Sony Recently set a goal of reducing its reliance on the consumer electronics market. Manager believes that the volatile nature of market made reliance too risky. It comes under which of the following goals? _ Strategic goal (Correct) _ Operational goal _ Tactical goal _ Personal goal Question No: 33 ( Marks: 1 ) - Please choose one Mission Statement of Hoover Universal Inc is: “Hoover universal is a diversified multi-industry corporation with strong manufacturing capabilities, entrepreneurial policies and individual business unit autonomy” This statement shows which of the following attributes of mission statement? _ Customers _ Location _ Self concept _ Desired public image (Correct) Question No: 34 ( Marks: 1 ) - Please choose one Competitor intelligence allows managers to do which of the following? _ React to competitor actions _ Cut cost below the competition _ Increase market diversification (correct) _ Predict competitor actions Question No: 35 ( Marks: 1 ) - Please choose one Tactical and strategic plans differ in all of the following ways EXCEPT: _ Time frame _ Scope _ Known set of organizational objectives _ Environmental effects (correct) Question No: 36 ( Marks: 1 ) - Please choose one Created By: Bilal Farooq 8|[email protected] Oct. 7 A single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called: _ A Program _ A project (Correct) _ A policy _ A rule Question No: 37 ( Marks: 1 ) - Please choose one When a manager evaluates alternatives, selects it and then goes on to other problems without considering the remaining rational alternatives, it is known as: _ Optimizing _ Satisficing _ Bounded Rationality (Correct) _ Rational decision-making Question No: 38 ( Marks: 1 ) - Please choose one Suppose you need a subject to take in order to graduate. There are five different courses you could take. You call one friend and on the basis of her excellent experiences in mathmatics, you choose it. Which of the following would best describe this situation? _ Bounded rationality _ Unbounded rationality _ Escalation of commitment _ Rational decision-making (Correct) Question No: 39 ( Marks: 1 ) - Please choose one Only employees with top-secret clearance may enter the sealed room, is an example of which of the following? _ Rule (Correct) _ Procedure _ Policy _ Plan Question No: 40 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? _ Rule Created By: Bilal Farooq 9|[email protected] Oct. 7 _ Procedure (Correct) _ Policy _ Plan Question No: 41 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: _ Discrepancies (Correct) _ Decision criteria _ Scenarios _ Factor weights Question No: 42 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: _ Acceptability (Correct) _ Durability _ Accountability _ Liability Question No: 43 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: _ Alternatives are known _ Possible outcomes known _ Optimal decision is possible _ Information is unknown (Correct) Question No: 44 ( Marks: 1 ) - Please choose one The choice of alternative is influenced by the limited amount of information available to the decision maker and by the psychological orientation of the decision maker under the conditions of: _ Certainty _ Uncertainty _ Risk _ Intuition (Correct) Question No: 45 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: _ Innovation Created By: Bilal Farooq 10 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7 _ Aggressiveness _ Stability _ Customer orientation (Correct) Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is called an input to a system? _ Human (correct) _ Products _ Services _ Employee behavior Question No: 47 ( Marks: 1 ) - Please choose one Group of studies that was conducted at Western Electric's during 1920 and 1930 are called: _ Social studies _ Moral studies _ Ethical studies _ Hawthorne studies (Correct) Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? _ Avoid cooperation with workers (Correct) _ Scientifically select and then train workers _ Divide work and responsibility _ Study tasks scientifically and develop best method to perform it Question No: 49 ( Marks: 1 ) - Please choose one Which of the following theory describes that effective group performance depends on the proper match between the leader's style of interacting with employees and the degree to which the situation gives control and influence to the leader? _ Fiedler's contingency model _ Path-goal theory (Correct) _ Hersey and Blanchard's model _ The Ohio State studies Question No: 50 ( Marks: 1 ) - Please choose one Created By: Bilal Farooq 11 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7 A leader who emphasizes the technical aspects of the job and is concerned with accomplishing the group's tasks is said to be _____ according to the University of Michigan studies. _ Employee-oriented _ Initiating _ Considerate _ Production-oriented Question No: 51 ( Marks: 5 ) List and explain the barriers to effective communication. Answer: Filtering is the deliberate manipulation of information to make it appear more favorable to the receiver. For example, as information is communicated up through the organizational levels, it’s condensed and synthesized, and those doing the condensing filter communication through their personal interests and perceptions of what are important. Selective perception is when people selectively understand what they see or hear on the basis of their interests, background, experience, and attitudes. Emotions control how a recipient understands a message when it is received. It’s best to avoid Reacting to a message when the receiver is upset because he/she is not likely to be thinking clearly. Information overload happens when the information we have to work with exceeds our Processing. Receivers tend to select out, ignore, or forget information when they have too much information. or, receivers may put off further processing until the overload situation is over—still ineffective communication. Defensiveness—engaging in behaviors such as verbally attacking others, making sarcastic remarks, being overly judgmental, and questioning others’ motives. Language—words mean different things to different people. Age, education, and cultural background can influence language use and definition given to words. Jargon is specialized terminology or technical language that members of a group use to communicate among themselves. National culture can affect the way a manager chooses to communicate. Question No: 52 ( Marks: 10 ) Describe the significant workplace issues that affect motivation in today's workforce. Question No: 53 ( Marks: 10 ) Explain the emerging issues in organization design. Created By: Bilal Farooq 12 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7 Answer: Following points can be considered as emerging issues in today’s managerial structure or designs. Team-based structures: One of the newer concepts in organizational design in which structure made up of work groups or teams that performs the organization’s work. Matrix organization assigns specialists from different functional departments to work on one or more projects being led by project managers. Project structure, is a structure in which employees are permanently assigned to projects. Autonomous Internal Units: Some large organizations have started adopting this structure. It is a design in which there are independent, autonomous decentralized business units, each with its own products, clients, competitors, and profit goals. The Boundary less Organization: Another approach to organizational design. It describes an organization whose design is not classified by, or limited to the horizontal, vertical, or external borders imposed by a predefined configuration. Learning Organization: An organization that facilitate the life long learning and growth of its workforce while renovating itself to react to changing demands and needs of market. Question No: 54 ( Marks: 10 ) Suppose you are a manager in 'Unilever Pakistan' and you have been assigned the task of conducting SWOT analysis of 'Unilever Pakistan'. What could be your findings after completing this task? Answer: The SWOT analysis involves assessing organization (S) Strengths is an internal characteristic that has the possibility of improving the organization’s competitive state of affairs. (W) Weaknesses is an inner quality that leaves the organization potentially at risk to tactical moves by rivals. (O) Opportunities is an ecological condition that offers momentous prospects for improving an organization’s situation comparative to rivals. (T) Threats is an ecological condition that offers momentous prospects for undermining an organization’s competitive state of affairs. Now, Uniliver Pakistan’s findings as under. Created By: Bilal Farooq 13 | P a g e b i l a l . z a h e e m @ y a h o o . c o m Oct. 7 Uniliver Pakistan’s one of the major strength is its multinational presence, Aggressive Marketing, Chain of command, Managerial structure. Weakness is that chain of command is not clear among employees. Individuals are trying to give individual performances instead of doing in a team work. Where as the rivals have an edge in this field and that can put behind Unilivers presence in the market. Uniliver is always very aggressive in encashing opportunities available in the market. Rivals new marketing strategy is a big threat to Unilivers presence in the market. They can come up with these threats by improving environmental conditions. FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Ref No: 1707668 Time: 90 min Marks: 69 Student Info StudentID: MC100200722 Center: OPKST ExamDate: 20 Aug 2010 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Leadership role is more important for: ► Top level managers ► First line managers ► Middle level managers ► Non managerial staff Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in Fayol's fundamental principles of management EXCEPT: ► Diversity ► Order ► Initiative ► Authority Question No: 3 ( Marks: 1 ) - Please choose one A situation in which manager can make an accurate decision is called: ► Certainty ► Uncertainty ► Risk ► Factual Question No: 4 ( Marks: 1 ) - Please choose one A manager who is deciding how to invest excess cash gets information from the bank. The manager describes various options available for investment, each of which has a guaranteed rate of return. This situation is called: ► Certainty ► Uncertainty ► Risk ► Optimal decision-making Question No: 5 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ►Alternatives are known ►Possible outcomes known ►Optimal decision is possible ►Information is unknown Question No: 6 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: www.vu39.com ►Tactical ►Strategic ►Directional ►Operational Question No: 7 ( Marks: 1 ) - Please choose one The method by which strategies are operationalized or executed within the organization is called: ►Strategy formulation ►Strategy implementation ►Strategy evaluation ►Strategy imitation Question No: 8 ( Marks: 1 ) - Please choose one Which stage of strategic management focuses on; “how the strategy is achieved”? ►Implementation stage ►Evaluation stage ►Realization stage ►Formulation stage Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is a document that summarizes the business strategy and structure? ►Business plan ►Letter of credit ►Article of association ►Memorandum Question No: 10 ( Marks: 1 ) - Please choose one Horizontal coordination links the activities of which of the following? ►Same departmental level ►From Top to bottom ►From Bottom to top level ►Different departmental level Question No: 11 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT: www.vu39.com ► Meet the market demand of products ► Motivating competitors to do work efficiently ► Facing the competition ► Environmental uncertainty Question No: 12 ( Marks: 1 ) - Please choose one Channalized efforts are the result of which of the following? ► Right direction ► Centralization ► Proper guidance ► Good hierarchy Question No: 13 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 14 ( Marks: 1 ) - Please choose one To motivate professionals what point should be in consideration? ► Commitment to their field ► Job security ► Offering high pay ► Promotions Question No: 15 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of a high-performing team that makes the group greater than the sum of its parts? ► A quality circle ► Group dynamics ► Synergy ► Cohesiveness Question No: 17 ( Marks: 1 ) - Please choose one www.vu39.com Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Question No: 18 ( Marks: 1 ) - Please choose one Asif's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Asif is part of which of the following team? ► Problem-solving ► Cross-functional ► Self-managed ► Virtual Question No: 19 ( Marks: 1 ) - Please choose one All of the following are examples of non-verbal communication EXCEPT: ► Conference ► Body position ► The distance between two people ► The style of clothing people wear Question No: 20 ( Marks: 1 ) - Please choose one The supplies or raw material ls needed to create a product are called: ► Outputs ► Investments ► Processes ► Inputs Question No: 21 ( Marks: 1 ) - Please choose one What do we call the entire series of organizational work activities that add value at each step that begin with the processing of raw materials and end with a finished product in the hands of end users? ► Value Chain Management ► Value Chain Management Operations ► Value ► Value Chain Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? www.vu39.com ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 23 ( Marks: 1 ) - Please choose one Aslam is a manager of a software house. He is very competitive and tries to stay ahead of the competition. For this purpose he should provide information or services before any other company provides. But as internet industry is a dynamic industry, he has to provide information to his clients before it comes to market. In different situations he doesn’t know what new trend will come in market. Aslam is operating under which of the following conditions? ► Risk ► Bounded Rationality ► Uncertainty ► Certainty Question No: 24 ( Marks: 1 ) - Please choose one MBO was first described by: ► Michael Porter ► Charles Babbage ► Peter Drucker ► Hugo Munsterbeg Question No: 25 ( Marks: 1 ) - Please choose one Policies, procedures, rules and regulations are kinds of: ► Budgeting ► Single-use plans ► Standing plans ► Informal plans Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is also known as strategy analysis? ► SWOT analysis ► External analysis ► Internal analysis ► Situation analysis Question No: 27 ( Marks: 1 ) - Please choose one Which of the following should be completed first in the strategic management process? ► Performing SWOT analysis ► Implementing strategies ► Scan the environment www.vu39.com ► Define the organizational mission Question No: 28 ( Marks: 1 ) - Please choose one Small companies may not have so many opportunities of promotions, so they usually try to motivate employees through: ► Attractive packages ► High Incentives ► Turnover ► Job enlargement Question No: 29 ( Marks: 1 ) - Please choose one Mr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewarded Question No: 30 ( Marks: 1 ) - Please choose one In many organizations individuals who have good computer skills and ability to solve related problems can influence others because of their: ► Coercive Power ► Referent Power ► Expert Power ► Reward Power Question No: 31 ( Marks: 1 ) - Please choose one The effectiveness of downward communication can be increased by using all of the following approaches EXCEPT: ► By using multiple channels ► By repeating the message ► By encouraging feedback ► By distorting the message Question No: 32 ( Marks: 1 ) - Please choose one Feed-forward, Feedback and Concurrent control are the types of control methods based on: ► Decision making ► Market information ► Timing ► Financial resources www.vu39.com Question No: 33 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices all the four management functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 34 ( Marks: 1 ) - Please choose one With the passage of time the concept of work specialization has emerged in the business world. Which of the following skill category is influenced significantly due to this change? ► Conceptual skill ► Interpersonal skill ► Technical skill ► Human skill Question No: 35 ( Marks: 1 ) - Please choose one Why customers are recognized as one of the major stakeholders of an organization? ► They are directly influenced by the company’s culture ► They engage their finances in the company’s offerings ► They are highly influenced by the company stock ratings ► They can impact the labor market of an organization Question No: 36 ( Marks: 1 ) - Please choose one Which of the given role in played by Central Board of Revenue (CBR) in our environment with respect to the operating organizations? ► Competitors ► Clients ► Labor markets ► Regulators Question No: 37 ( Marks: 1 ) - Please choose one In order to make effective decisions, managers have to be cautious enough while allocating the resources. Which of the given technique helps mangers in this regard? ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 38 ( Marks: 1 ) - Please choose one www.vu39.com Disney World buys soft drinks from coca-cola, food from Sara Lee and paper products from Mead. Coca-cola, Sara Lee and Mead are Disney’s: ► Competitors ► Suppliers ► Owners ► Customers Question No: 39 ( Marks: 1 ) - Please choose one Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 40 ( Marks: 1 ) - Please choose one Pakistan Cricket Board (PCB) has appointed Waqar Younis as the coach of the Pakistani team to guide them the game tactics. On what grounds PCB has selected Waqar Younis? ► He possesses expert power ► He exercises reward power ► He occupies coercive power ► He enjoys information power Question No: 41 ( Marks: 1 ) - Please choose one Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool? ► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 42 ( Marks: 1 ) - Please choose one Which of the following is the best description of motivation? ► An internal drive in a specific direction ► A trait that some people have and some people don't ► A trained condition or response ► A talent that must be developed and perfected Question No: 43 ( Marks: 1 ) - Please choose one Which one of the following is a strength of MBO? ► Overemphasis on quantitative goals ► Requires training of employees ► Clarify priorities and expectation www.vu39.com ► Tends to falter without strong commitment Question No: 44 ( Marks: 1 ) - Please choose one ABC Corp. has turned each of its divisions into profit centers and evaluates each division by the percentage of total corporate profits that it generates. It uses which of the following control? ► Accounting ► Bureaucratic ► Financial ► Sector Question No: 45 ( Marks: 1 ) - Please choose one Which of the following best describes this statement; "The degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome"? ► Effort-performance linkage ► Performance-reward linkage ► Valence of a reward ► All of the given options Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy Question No: 47 ( Marks: 1 ) - Please choose one "Cost-saving advantages from specialization" is a feature of which kind of structural organization? ► Divisional ► Team ► Learning ► Functional Question No: 48 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Operational www.vu39.com ► Geographic ► Functional Question No: 49 ( Marks: 3 ) What circumstances facilitated the emergence of virtual teams? Answer: By cohesiveness and joining hand together circumstances facilitate the emergency of virtual team and remove the conflicts and create interaction between the individual. Avoiding the conflicts and compromise with the organization mission or objective Question No: 50 ( Marks: 3 ) What is LMX leadership model and what are the two types of groups of subordinates according to this model? Answer: Question No: 51 ( Marks: 5 ) Contrast the findings of four behavioral leadership theories . Answer: University of lowa studies: according to this theory the leader should be autocratic,democratic, laissez fare . The ohio state study: accoriding to this theory imitating structure and consideration that measures leasers behavior and correlate with performance of Group University of Michigan \: t theory a continum development and employee job centered. Managerial Grid: concern for people and concern for production at it is two axis Question No: 52 ( Marks: 5 ) What principles a top manager should consider while making an organizational chart? Question No: 53 ( Marks: 5 ) Do you think managers can enhance the group performance? If yes, what factors should be kept in mind by a manager while forming a group that can enhance the over all performance? www.vu39.com Answer: Off course a manager can enhanced the group performance by using some managerial techniques and pursue to individual to achieve the objective as they are concerned. By coordination, guiding and pursuing www.vu39.com MIDTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 6) Ref No: 1470875 Time: 60 min Marks: 47 Student Info StudentID: Center: OPKST ExamDate: 5/26/2010 12:00:00 AM For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? ► Avoid cooperation with workers ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it Question No: 2 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 3 ( Marks: 1 ) - Please choose one Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time ► Planning ► Controlling ► Leading ► Organizing Question No: 4 ( Marks: 1 ) - Please choose one Which of the following acts as an unambiguous measure of the effectiveness of a business organization? ► Efficiency ► Employee satisfaction ► Increased revenues ► Profits Question No: 5 ( Marks: 1 ) - Please choose one Manager's interpersonal skills are known as: ► Understand and motivate others ► Coordinate interests and abilities ► Use necessary tools and procedures ► Establish the right connections Question No: 6 ( Marks: 1 ) - Please choose one www.vu39.com The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 7 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need ► Physiological ► Esteem ► Safety ► Social Question No: 8 ( Marks: 1 ) - Please choose one Which of the following management perspective focuses on decision making, economic effectiveness, mathematical models and use of computers? ► Knowledge management ► Total quality management ► Marketing management ► Quantitative management Question No: 9 ( Marks: 1 ) - Please choose one Daimler- Benz, an automobile manufacturer use realistic computer simulations to study collision damage to cars. These simulations give them precise information and avoid the costs of crashing so many test cars. Which of the following approach of management is helping them in reducing their cost? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 10 ( Marks: 1 ) - Please choose one Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment Question No: 11 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment www.vu39.com ► The task environment ► The mega environment Question No: 12 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: ► The socio-cultural element ► The international element ► The economic element ► The legal-political element Question No: 13 ( Marks: 1 ) - Please choose one The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as: ► Ethical responsibility ► Social responsibility ► Social obligation ► Social responsiveness Question No: 14 ( Marks: 1 ) - Please choose one A choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision Question No: 15 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: ► Satisficing ► Well-structured ► Non-programmed ► Ill-structured Question No: 16 ( Marks: 1 ) - Please choose one Many decisions fail after the final choice because of the occurrence of which of the following? www.vu39.com ► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong Question No: 17 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 18 ( Marks: 1 ) - Please choose one As managers move toward the organizational hierarchy, problems are more likely to become which of the following? ► Well-structured ► Ill-structured ► Programmed ► Non-programmed Question No: 19 ( Marks: 1 ) - Please choose one Usman authorized an additional $100,000 for the production of the new product. The cost of the new product seems to be increased far beyond what was planned or even forecasted. However, Usman continues to support the project. He is engaged in which of the following? ► Availability heuristic ► Representative heuristic ► Escalation of commitment ► Optimal decision making Question No: 20 ( Marks: 1 ) - Please choose one Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy? ► Decentralization ► Departmentalization ► Centralization ► Formalization Question No: 21 ( Marks: 1 ) - Please choose one In which of the following conditions forecasting is considered to be the most accurate? ► Try to predict non-seasonal events www.vu39.com ► Complex forecasting methods are used ► The environment is rapidly changing ► More people are involved in the process Question No: 22 ( Marks: 1 ) - Please choose one Which of the given element of an organization is supposed to perform to achieve the organizational goals? ► Government ► Customers ► Shareholders ► Workforce Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is the important point of Deming’s' philosophy? ► Collaboration among the members ► Achievement of Goals ► Well defined purpose ► Reduction of resource wastage Question No: 24 ( Marks: 1 ) - Please choose one It was estimated by the chief engineer that the bridge will be accomplished within 3 years, whereas, the construction of bridge was completed at the end of year 2. Therefore, the construction of bridge is labeled as: ► Effective plan ► Targeted accomplishment ► Efficient completion ► Controlled resources Question No: 25 ( Marks: 1 ) - Please choose one Increased importance of TQM gave emergence to the concept of employee empowerment that has made the ________ skill category mandatory for all managerial levels. ► Conceptual ► Interpersonal ► Technical ► Human Question No: 26 ( Marks: 1 ) - Please choose one ‘Break-even Analysis’ is a means of earning profitable operations of the business through concrete calculations. Therefore, it falls under: ► Scientific management ► Behavioral management ► Management science ► Operation management Question No: 27 ( Marks: 1 ) - Please choose one www.vu39.com Which of the following management style is based on the universal perspective of management that describes one best approach to be adopted? ► All of the given options ► Classical management ► Behavioral management ► Quantitative management Question No: 28 ( Marks: 1 ) - Please choose one How suppliers can generally influence the organizational activities? ► Impose environmental constraints ► Compel tariffs on the final goods ► Enforce use of specific technology ► Slow down the production process Question No: 29 ( Marks: 1 ) - Please choose one Selection of students in the admission process of university is an illustration of: ► Structured decisions ► Ill-structured decisions ► Programmed decisions ► Non-programmed decisions Question No: 30 ( Marks: 1 ) - Please choose one In order to identify the most efficient path for execution of activities, managers use: ► Linear programming ► PERT chart ► GANTT chart ► Scenario analysis Question No: 31 ( Marks: 1 ) - Please choose one Which of the resource allocation technique gives more emphasis to allotment of time? ► Budgeting ► Scheduling ► Break even analysis ► Linear programming Question No: 32 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Organizational cultures ► Target customers ► Company competitors ► Performance regulators www.vu39.com Question No: 33 ( Marks: 1 ) - Please choose one WTO appears to play an important role in monitoring and promoting: ► Provincial trade ► Global trade ► Regional trade ► National trade Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is the basic rule of brainstorming? ► Criticism is not allowed ► Ideas should be radical ► Improvement of ideas is encouraged ► Involvement of experts is mandatory Question No: 35 ( Marks: 3 ) Explain the possible risks associated with Budgeting. Risks 1. Interest Rates :The Council has no current long term debts but significant investments. Changes in interest rates can have a significant effect on interest income. However much of the interest income is credited to the HRA and there is usually an offsetting change to housing subsidy 2. Pension Fund :The Council contributes to the Essex County Local Government pension fund. 3. Changes in specific grant income :The Council receives large sums each year in specific grants, eg £25m for housing and council tax benefit. The risk is that changes in Government rules or an inadvertent failure to comply with grant conditions might result in a significant loss of income 4. Fraud :Major fraud might cause significant financial loss to the Council as well as weakening public confidence 5. Insolvency of Counterparties :The Council might suffer losses in the event of the insolvency of major partners or commercial suppliers. This is a particular risk in relation to investment transections. 6. Changes to Housing Subsidy :www.vu39.com The Housing Revenue Account (HRA) makes a net payment of ‘subsidy’ to the Government. However changes in subsidy rules could increase this payment and worsen the financial position of the HRA (equally changes could benefit the HRA) Question No: 36 ( Marks: 5 ) Identify the major elements of mega environment which effect an organization. Elements of the Mega Environment There are many external elements that can negatively affect a business, such as increased competition, rapidly changing technology and economic fluctuations. Within these elements, you will find, among other things, foreign competition, capital markets movements, legal contrasts and non-responsive political solutions. A change in an external uncontrollable element will be felt by all businesses in an industry, but the impact these changes have on a specific business depends on the strength and stability of the management team. A major problem with predicting the movement of uncontrollable elements is their interaction with each other. External elements are closely interrelated, and consequently, anything affecting one element can have a secondary effect on another element. For example, a cultural/social change in our society can result in a legal/political change. These adjustments can affect our economic environment, which can lead to changes in technological developments. The development of technology, in turn, can affect the level of competition. These interactions prove circular when you realize the status of competition then affects our economy, culture and society. (See Exhibit 3.) Many managers do not realize that they can plan for changes in the external environment to safeguard their businesses. Foresight is essential in order to adapt to changes in the external environment. For example, consider a company that thrives on the sale of a single line of computer software. If this company does not begin developing new products or improve its existing product, it will quickly be shut out by the competition. Producing single or narrow-lined products with no concentration on new product development severely limits a business's ability to compete. This is true especially when external changes, such as technological discoveries, inspire competitors to improve existing products or to create newer, more effective ones. Managers can safeguard their businesses by planning for external changes. Consider the tobacco companies as an example. They have known for many years about the external changes affecting their industry. They have been affected by cultural/social and legal/political changes for the last several decades.They developed new products, such as smokeless tobaccos, to offset their declining product sales www.vu39.com Question No: 37 ( Marks: 5 ) Why organizational management favors group-decision making over decisions by individuals? Human performance in decision making terms has been the subject of active research from several perspectives. From a psychological perspective, it is necessary to examine individual decisions in the context of a set of needs, preferences an individual has and values they seek. From a cognitive perspective, the decision making process must be regarded as a continuous process integrated in the interaction with the environment. From a normative perspective, the analysis of individual decisions is concerned with the logic of decision making and rationality and the invariant choice it leads to.[2] Yet, at another level, it might be regarded as a problem solving activity which is terminated when a satisfactory solution is found. Therefore, decision making is a reasoning or emotional process which can be rational or irrational, can be based on explicit assumptions or tacit assumptions. Logical decision making is an important part of all science-based professions, where specialists apply their knowledge in a given area to making informed decisions. For example, medical decision making often involves making a diagnosis and selecting an appropriate treatment. Some research using naturalistic methods shows, however, that in situations with higher time pressure, higher stakes, or increased ambiguities, experts use intuitive decision making rather than structured approaches, following a recognition primed decision approach to fit a set of indicators into the expert's experience and immediately arrive at a satisfactory course of action without weighing alternatives. Recent robust decision efforts have formally integrated uncertainty into the decision making process. www.vu39.com FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management Time: 90 min Marks: 69 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is most important in order to improve the quality? ► Proper Communication ► Departmentalization ► Division of Labor ► Centralization Question No: 2 ( Marks: 1 ) - Please choose one Task environment is also called: ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 3 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 4 ( Marks: 1 ) - Please choose one A plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process? ► Identify the problem ► Evaluate the decision criteria ► Analyze the alternatives ► Evaluate the results Question No: 5 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? www.vu39.com ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 7 ( Marks: 1 ) - Please choose one The need for such factors as status, recognition, attention, self-respect, autonomy, and achievement are examples of which of the following needs according to Maslow’s hierarchy of needs? ► Physiological ► Esteem ► Social ► Self-actualization Question No: 8 ( Marks: 1 ) - Please choose one Leaders who revitalize organizations by instilling a vision and deep sense of commitment in their followers are referred to as which of the following types of leaders? ► Charismatic ► Autocratic ► Transformational ► Transactional Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is the last step in the control process? ► Establish standards ► Determine the need for corrective action ► Compare performance against standards ► Measure performance Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 11 ( Marks: 1 ) - Please choose one Adam Smith wrote which of the following books? ► Wealth of Nations ► Behavioral Science ► Fundamentals of Management ► Organizational Behavior www.vu39.com Question No: 12 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 13 ( Marks: 1 ) - Please choose one Which one of the following describes the two factor theory in the best way? ► Factors in the organization should be adequate so that people will not be dissatisfied ► Intrinsic factors are related to job satisfaction while extrinsic cause dissatisfaction ► The theory deals with satisfaction, productivity and turnover ► Emphases on those factors use to predict the tendency of work behavior Question No: 14 ( Marks: 1 ) - Please choose one There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control Question No: 15 ( Marks: 1 ) - Please choose one Which of the following decision making techniques requires a panel of experts? ► Interacting group ► Delphi technique ► Nominal group ► Brainstorming Question No: 16 ( Marks: 1 ) - Please choose one In which of the following conditions forecasting is considered to be the most accurate? ► Try to predict non-seasonal events ► Complex forecasting methods are used ► The environment is rapidly changing ► More people are involved in the process Question No: 17 ( Marks: 1 ) - Please choose one Strategy formulation is the part of the strategic management process that includes www.vu39.com all of the following EXCEPT: ► Identifying the mission and strategic goals ► Conducting competitive analysis ► Communicating to all stakeholders ► Developing specific strategies Question No: 18 ( Marks: 1 ) - Please choose one A company is having cost advantages due to its efficient process, this cost advantage of company will be traded as which of the following? ► Threat ► Opportunity ► Weakness ► Strength Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is the benefit of strategic management for the organizations? ► Direction for organization ► Competitive advantage ► Supports innovation ► All of the given options Question No: 20 ( Marks: 1 ) - Please choose one If the environment is stable then the structure of the organization could be: ► Organic ► Divisional ► Mechanistic ► Simple Question No: 21 ( Marks: 1 ) - Please choose one Small companies may not have so many opportunities of promotions, so they usually try to motivate employees through: ► Attractive packages ► High Incentives ► Turnover ► Job enlargement Question No: 22 ( Marks: 1 ) - Please choose one Mr. A is a marketing manger of an organization where he is controlling six employees whereas Mr. B is a production manager of the same organization and he is controlling Fifteen employees. Mr. B is having ____________ as compare to Mr. A. www.vu39.com ► Narrow span of control ► Wide span of control ► Central span of control ► All of the given options Question No: 23 ( Marks: 1 ) - Please choose one According to Maslow’s hierarchy of need which of the following is an internal esteem need? ► Self respect ► Attention ► Recognition ► Status Question No: 24 ( Marks: 1 ) - Please choose one Sara has switched to a new job where she is handling a wide variety of communication tasks. She feels that she can utilize her full potential in new job as compare to previous job with more pay. In this situation which of the following need is more important for Sara? ► Physiological ► Self actualization ► Esteem ► Safety Question No: 25 ( Marks: 1 ) - Please choose one People form groups because they need: ► Security ► Power ► Self-respect ► All of the given options Question No: 26 ( Marks: 1 ) - Please choose one Suppose you are appointed as group leader in your class for making a project on employees’ satisfaction. You guide and motivate your class members by assigning them their duties clearly. Which leadership style you have? ► Transactional ► Transformational ► Charismatic ► Visionary Question No: 27 ( Marks: 1 ) - Please choose one The effectiveness of downward communication can be increased by using all of the following approaches EXCEPT: www.vu39.com ► By using multiple channels ► By repeating the message ► By encouraging feedback ► By distorting the message Question No: 28 ( Marks: 1 ) - Please choose one Communication which takes place without regard to hierarchical or task requirements is called: ► Formal ► Informal ► Official ► Ceremonial Question No: 29 ( Marks: 1 ) - Please choose one Balanced Scorecard is a latest approach of control mechanism for organization. It covers: ► Customer prospective ► Internal perspective ► Financial perspective ► All of the given options Question No: 30 ( Marks: 1 ) - Please choose one What are the three steps in managing resistance to change? ► Freeze> change> unfreeze ► Change> unfreeze> refreeze ► Change> freeze> unfreeze ► Unfreeze> change> refreeze Question No: 31 ( Marks: 1 ) - Please choose one Which of the given area is said to be the core base of Scientific Management? ► Work efficiency ► Career development ► Competitive compensation ► Interim planning Question No: 32 ( Marks: 1 ) - Please choose one The contingency viewpoint of management is contradictory to: ► System theory ► Open system ► Situational management ► Universal perspective Question No: 33 ( Marks: 1 ) - Please choose one Which of the following role is being played by the employees in an open system of www.vu39.com an organization? ► Input of an organization ► Throughput of an organization ► Output of an organization ► None of the given options Question No: 34 ( Marks: 1 ) - Please choose one Which of the following term is used to identify the electronic network of organization among its employees? ► Internet ► Intranet ► Extranet ► E-business Question No: 35 ( Marks: 1 ) - Please choose one Non-managerial staff can be best described as: ► Those who actually perform the service or produce the product. ► Those who work anonymously behind the scenes. ► Those who set the goals of the organization. ► Those who supervise others' work Question No: 36 ( Marks: 1 ) - Please choose one Choosing the best alternative is relatively achieved soon after: ► Identifying the problem ► Defining maximum alternatives ► Listing the criteria for evaluation ► Assessing each choice against the criteria Question No: 37 ( Marks: 1 ) - Please choose one Goal-setting theory can not be effective unless the set goals achieve the participants’ approval. This characteristic signifies which of the given quality of the goals? ► Goal difficulty ► Goal specificity ► Goal acceptance ► Goal commitment Question No: 38 ( Marks: 1 ) - Please choose one The goal of Boundary less organization is: ► To separate it from its suppliers and customers ► To provide segregation to departments ► To facilitate the free exchange of information and ideas ► To design a mechanistic structure Question No: 39 ( Marks: 1 ) - Please choose one An individual's belief that he or she is capable of performing a task is called: ► Self esteem www.vu39.com ► Self direction ► Self actualization ► Self confidence Question No: 40 ( Marks: 1 ) - Please choose one An individual who wants to buy a home in a secured neighborhood with a low crime rate, is satisfying which psychological needs state? ► Esteem ► Safety ► Physiological ► Self-actualization Question No: 41 ( Marks: 1 ) - Please choose one A very small group is also avoided by the organization because: ► It is too easy to be managed ► It is very time consuming to form ► It restricts the exchange of ideas and information ► It contains difficulty to motivate people with diverse needs Question No: 42 ( Marks: 1 ) - Please choose one Which of the following is the second step of goal setting? ► Evaluate available resources ► Review goal attainment ► Write down goals ► Formulation of action plan Question No: 43 ( Marks: 1 ) - Please choose one ABC Corp. has turned each of its divisions into profit centers and evaluates each division by the percentage of total corporate profits that it generates. It uses which of the following control? ► Accounting ► Bureaucratic ► Financial ► Sector Question No: 44 ( Marks: 1 ) - Please choose one In recent research on trait theory all of the following were indicators of leadership EXCEPT: ► Extraversion ► Introversion ► Honesty ► Desire to lead Question No: 45 ( Marks: 1 ) - Please choose one www.vu39.com A construction supervisor who sees an impending thunderstorm, ordered workers to take all precautionary measures, is said to be demonstrating: ► Authority ► Delegation ► Accountability ► Responsibility Question No: 46 ( Marks: 1 ) - Please choose one All of the following are the elements of organizational structure EXCEPT: ► Assignment of tasks & responsibilities to individuals ► Mechanism for vertical coordination ► Ability to compete on prices ► Mechanism for horizontal coordination Question No: 47 ( Marks: 1 ) - Please choose one Which of the following is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope of business ► Distinctive competency ► Resource deployment ► Effective strategy Question No: 48 ( Marks: 1 ) - Please choose one SWOT analysis divides organizational strengths into two categories; common strength and______. ► Chance of growth ► Core competency ► System loophole ► Competitor risk Question No: 49 ( Marks: 3 ) Explain, what is meant by the self actualization needs. Question No: 50 ( Marks: 3 ) What is the difference between Circle and Chain pattern of a communication network? Question No: 51 ( Marks: 5 ) Which theory includes the component that "Eemployee motivation is influenced by relative as well as absolute rewards"? Question No: 52 ( Marks: 5 ) Scenario 1 Students of MBA program are given a project. They have to work in a group of five that is formed by their teacher. www.vu39.com Scenario 2 Students of MBA program are given an assignment. They are supposed to work individually but a group of students are helping each other in solving the assignment. Identify and explain the type of groups discussed in each scenario. Question No: 53 ( Marks: 5 ) “Distributing authority is an important building block of organizational structure”. Explain the process through which managers distribute authorities. Why managers exercise this practice? www.vu39.com FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Ref No: 1473208 Time: 90 min Marks: 69 Student Info StudentID: MC090401381 Center: OPKST ExamDate: 13 Aug 2010 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 2 ( Marks: 1 ) - Please choose one All of the following are included in the four components of the management process EXCEPT: ► Organizing ► Leading ► Delegating ► Planning Question No: 3 ( Marks: 1 ) - Please choose one Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time? ► Planning ► Controlling ► Leading ► Organizing Question No: 4 ( Marks: 1 ) - Please choose one Who studied work to eliminate inefficient hand-and-body motions? ► Henri Fayol ► Frank and Lillian Gilbreth ► Fredrick Taylor ► Henry Towne Question No: 5 ( Marks: 1 ) - Please choose one All of the following are called "Classical Viewpoints" EXCEPT: ► Scientific management ► Industrial management ► Administrative management ► Bureaucratic management Question No: 6 ( Marks: 1 ) - Please choose one Which of the following concept suggests that organizational units may often be more successful working together than working alone? ► Transformation ► Synergy ► Negative Entropy www.vu39.com ► Entropy Question No: 7 ( Marks: 1 ) - Please choose one A form of business exchange or transaction in which the parties interact electronically is called: ► E-commerce ► E-business ► E-shopping ► E- trading Question No: 8 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 9 ( Marks: 1 ) - Please choose one A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 10 ( Marks: 1 ) - Please choose one Competitor intelligence allows managers to do which of the following? ► React to competitor actions ► Cut cost below the competition ► Increase market diversification ► Predict competitor actions Question No: 11 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 12 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level www.vu39.com ► Corporate level ► Business level ► Functional level Question No: 13 ( Marks: 1 ) - Please choose one The method by which strategies are operationalized or executed within the organization is called: ► Strategy formulation ► Strategy implementation ► Strategy evaluation ► Strategy imitation Question No: 14 ( Marks: 1 ) - Please choose one When the strength provides superior and unique customer value and is difficult to imitate then the distinctive competence creates a sustainable: ► Competitive advantage ► Scope ► Resource deployment ► Effective strategy Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 16 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 17 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of an organic organization? www.vu39.com ► Centralization ► High specialization ► High formalization ► Free flow of information Question No: 19 ( Marks: 1 ) - Please choose one According to Maslow, which one of the following needs does not fit into the higher-order needs? ► Self-actualization ► Esteem ► Physiological ► Social Question No: 20 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization Question No: 21 ( Marks: 1 ) - Please choose one The statement that people will exercise self direction and self control if they are committed to the objectives, is true about which of the following? ► Equity Theory ► ERG Theory ► Theory X ► Theory Y Question No: 22 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► Equity Question No: 23 ( Marks: 1 ) - Please choose one Which of following is the degree to which group members are attached to one another and share the group goals? ► Group Conformity ► Group cohesiveness ► Group decision making ► Group norms Question No: 24 ( Marks: 1 ) - Please choose one Self-managing teams possess all of the following characteristics EXCEPT: ► Members hire other members ► Members determine the compensation of its members www.vu39.com ► Members have discretion in scheduling work within the team ► Members have discretion in distributing tasks within the team Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the most cited benefit of value chain management? ► Cost savings ► Increased sales ► Inventory reductions ► Accelerated delivery times Question No: 26 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 27 ( Marks: 1 ) - Please choose one If goals are ___________, it will help the employees to identify the purpose of goals and to recognize the ways of meeting them. ► Relevant ► Time-limit ► General ► Measurable Question No: 28 ( Marks: 1 ) - Please choose one When we talk about an organization’s core technology, we mean organization’s: ► Less important technology ► Most important technology ► All technologies the organization is using ► Technology that is never used Question No: 29 ( Marks: 1 ) - Please choose one An organizational structure made up of working groups or teams is called: ► Team-based structure ► Project structure ► Matrix structure ► Divisional structure Question No: 30 ( Marks: 1 ) - Please choose one Tall structure is more expensive because of: www.vu39.com ► Few departments ► Lesser resources ► Fewer hierarchical levels ► More hierarchical levels Question No: 31 ( Marks: 1 ) - Please choose one Which of the following theory directly relates the individual’s behavior with the consequences of their actions? ► Reinforcement theory ► Goal setting theory ► Equity theory ► Expectancy theory Question No: 32 ( Marks: 1 ) - Please choose one Mr. Haris and Mr. Fahad are working equally but Mr. Haris is paid more than Mr. Fahad. Mr. Haris is being------------- and Mr. Fahad is being----------------. ► Over rewarded, under rewarded ► Under rewarded, over rewarded ► Rewarded, unrewarded ► Over rewarded, unrewarded Question No: 33 ( Marks: 1 ) - Please choose one To analyze the group performance, group should be viewed as: ► System ► Feedback ► Output ► Input Question No: 34 ( Marks: 1 ) - Please choose one XYZ Company is dealing in consumer products and operating in highly competitive market. Company wants to assure the quality of its product by applying best suitable control method. Which of the following control method will be suitable for XYZ Company? ► Bureaucratic control ► Market control ► Clan control ► None of the given options Question No: 35 ( Marks: 1 ) - Please choose one Tax revenue is one of the significant resources of the city government, in which type of resource category tax revenue falls? ► Human resources ► Financial resources ► Physical resources ► Information resources www.vu39.com Question No: 36 ( Marks: 1 ) - Please choose one Which of the following group techniques allows group members to meet together, but also allows independent thinking? ► Brainstorming technique ► Nominal group technique ► Delphi technique ► Devil’s advocacy technique Question No: 37 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Objective function Question No: 38 ( Marks: 1 ) - Please choose one The university has selected some of its faculty members to conduct the worthy researches on variant topics. These members are also responsible for their courses in addition to this creative task of assisting research. Which of the following is applied in the given situation? ► Job rotation ► Job enlargement ► Job enrichment ► Job specification Question No: 39 ( Marks: 1 ) - Please choose one Which of the given power is attained through formal hierarchy? ► Expert power ► Information power ► Charismatic power ► Referent power Question No: 40 ( Marks: 1 ) - Please choose one Keeping distinguished features of Transformational leaders, at which hierarchical level they mostly found in an organization? ► Bottom level ► Top level ► Middle level ► First-line level Question No: 41 ( Marks: 1 ) - Please choose one With respect to five hierarchical needs of Marlow's theory, at which level transformational style is more beneficial? ► Physical needs www.vu39.com ► Safety needs ► Social needs ► Self-actualization needs Question No: 42 ( Marks: 1 ) - Please choose one Which of the following groups usually adjourns? ► Task group ► Command group ► Friendship group ► Functional group Question No: 43 ( Marks: 1 ) - Please choose one Health camps were established in Azad Jammu Kashmir as the rehabilitation program for earthquake effecties. These camps consisted of doctors and surgeons from various fields of specialization. Therefore health camp is an example of: ► Quality circle ► Virtual teams ► Cross- functional teams ► Management teams Question No: 44 ( Marks: 1 ) - Please choose one Which of the following purpose is served through communication? ► Motivating employees ► Sharing information ► Conveying emotional expressions ► All of the given options Question No: 45 ( Marks: 1 ) - Please choose one In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams. ► Quality improvement teams ► Virtual teams ► Self-managing teams ► Cross-functional teams Question No: 46 ( Marks: 1 ) - Please choose one XYZ Company has been dealing in crockery since the last 12 years. Company’s performance is satisfactory and the environment appears to be constant, that’s why company perceives no reason to change, hence falls under: ► Stability ► Diversification ► Concentration ► Direct Expansion Question No: 47 ( Marks: 1 ) - Please choose one When public sector organizations serve in terms of varying needs of www.vu39.com children, disabled & adults, it is said to be adopting which kind of departmentalization? ► Product ► Geographic ► Outcome ► Customer Question No: 48 ( Marks: 1 ) - Please choose one Zarkoo Airlines use _________ departmentalization to arrange its activities as commercial airplanes and military airplanes. ► Functional ► Geographic ► Customer ► Matrix Question No: 49 ( Marks: 3 ) Describe the phenomenon in which individual group members reduce their efforts and contributions as the group size increases. ANS: Question No: 50 ( Marks: 3 ) What are the distinctive features of legitimate power? ANS: Question No: 51 ( Marks: 5 ) Explain the importance of good communication. ANS: Question No: 52 ( Marks: 5 ) In reporting relationship perspective what are the two types of organizational structures? Question No: 53 ( Marks: 5 ) Z works for ABC Company. He has good working conditions with sufficient salary and cooperative boss. But still he is not satisfied with his job. What may be the other factors in the job that can motivate him EXCEPT these external factors? ANS: www.vu39.com FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 2) Ref No: 1707671 Time: 90 min Marks: 69 Student Info StudentID: MC100207690 Center: OPKST ExamDate: 20 Aug 2010 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 2 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 3 ( Marks: 1 ) - Please choose one Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? ► Attention to detail ► People orientation ► Outcome orientation ► Aggressiveness Question No: 4 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 5 ( Marks: 1 ) - Please choose one www.vu39.com EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 6 ( Marks: 1 ) - Please choose one Which one is the final step in the decision-making process: ► Evaluating the decision ► Recognizing the decision ► Evaluating the alternatives ► Implementing the decision Question No: 7 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is a variation of the electronic meeting that links media from different locations? ► E-commerce ► The Delphi technique ► E-Brainstorming ► Video conference Question No: 9 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location www.vu39.com ► Customers ► Self concept ► Desired public image Question No: 10 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? ► Global level ► Corporate level ► Business level ► Functional level Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 12 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 13 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? ► SMEDA ► BISE ► ICMA ► PCSIR Question No: 14 ( Marks: 1 ) - Please choose one Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following? ► Wide span of control and a flatter organization ► Violates Fayol’s principle of chain of command ► A highly centralized organization ► Very narrow span of control and more levels of managers www.vu39.com Question No: 15 ( Marks: 1 ) - Please choose one Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 16 ( Marks: 1 ) - Please choose one Which of the following theory points out that the individual has to be rewarded with something that he or she values? ► Herzberg’s theory ► Expectancy theory ► Equity theory ► McClelland’s goal setting theory Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a major drawback of written communication? ► Lack of feedback ► Lack of precision ► Less well thought out ► Lack of verifiable permanent record Question No: 18 ( Marks: 1 ) - Please choose one The process in which a sender manipulates information so the receiver will see it more favorably, is called: ► Filtering ► Selective perception ► Noise ► Information overload Question No: 19 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: ► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 20 ( Marks: 1 ) - Please choose one Amir has found out that his department operates on the most popular type of control that many other companies use. Which type of control all companies have in common? www.vu39.com ► Feedforward ► Concurrent ► Feedback ► Indirect Question No: 21 ( Marks: 1 ) - Please choose one Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 22 ( Marks: 1 ) - Please choose one Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style? ► Directive ► Achievement-oriented ► Participative ► Supportive Question No: 23 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: ► Core Competencies ► Competitive advantage ► Competitive force ► Swot analysis Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the benefit of strategic management for the organizations? ► Direction for organization ► Competitive advantage ► Supports innovation ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one If the environment is stable then the structure of the organization could be: ► Organic ► Divisional ► Mechanistic ► Simple www.vu39.com Question No: 26 ( Marks: 1 ) - Please choose one On achieving the targeted sales, Salman the marketing manager of ABC Company has been rewarded an award of “Best employee of the year”. He is happy with this outcome as a result of his performance, because this reward has ___________ for him. ► Equity valence value ► Negative valance value ► Less valence value ► More valence value Question No: 27 ( Marks: 1 ) - Please choose one The president of ABC Company asks his employees to follow the rule and regulations and all of his employees comply with his order. President influences the employees by which of the following power? ► Referent Power ► Coercive Power ► Expert Power ► Legitimate Power Question No: 28 ( Marks: 1 ) - Please choose one 50 applicants had been interviewed for the post of financial analyst. Among these 50 people, 5 people had been short listed because they were holding diplomas of specialization along with the degrees required. They influenced the interviewer with which of the following powers? ► Expert Power ► Coercive Power ► Legitimate Power ► Reward Power Question No: 29 ( Marks: 1 ) - Please choose one Workers in spinning department are trying to communicate the bad working conditions to their supervisor by saying; “machines are creating too much heat and noise and disturbing our work”. Workers have used which of the following type of communication? ► Oral ► Written ► Non-verbal ► All of the given options www.vu39.com Question No: 30 ( Marks: 1 ) - Please choose one Tendency of people to expend less effort while working in a group as compare to working alone is called: ► Synergy ► Social Loafing ► Group Task ► Group Cohesiveness Question No: 31 ( Marks: 1 ) - Please choose one Communication which takes place without regard to hierarchical or task requirements is called: ► Formal ► Informal ► Official ► Ceremonial Question No: 32 ( Marks: 1 ) - Please choose one Cognitive ability of an individual effects the decision making process in which of the following manner? ► Can not utilize the available resources ► Can not interpret all available information ► Can not provide required financial resources ► Can not control the external situations Question No: 33 ( Marks: 1 ) - Please choose one SWOT analysis is a technique of: ► Environmental scanning ► Forecasting ► Benchmarking ► Budgeting Question No: 34 ( Marks: 1 ) - Please choose one Group members usually do not see each other while making decisions in: ► Brainstorming ► Delphi ► Nominal ► Interacting Question No: 35 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Informal behavior ► Social behavior ► Moral behavior www.vu39.com ► Ethical behavior Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is called an input to an organizational system? ► Employees ► Products ► Services ► Customers Question No: 37 ( Marks: 1 ) - Please choose one Which of the following techniques relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Benchmark forecasting Question No: 38 ( Marks: 1 ) - Please choose one Considering the changing patterns of the business world, which of the given is considered to be the modern motivating tool? ► High salary ► Flexi time ► Secured job ► Medical allowance Question No: 39 ( Marks: 1 ) - Please choose one In order to make organization more flexible and responsive through employee participation, organization should tend towards which of the following? ► Decentralization ► Globalization ► Departmentalization ► Widen the span of control Question No: 40 ( Marks: 1 ) - Please choose one Which of the following is an extrinsic factor of motivation? ► Wages and salaries ► Job variety ► Sense of accomplishment ► All of the given options Question No: 41 ( Marks: 1 ) - Please choose one www.vu39.com Starbuck’s ________ of opening one hundred stores per year helps everyone in the firm, in recognizing the strong emphasis on growth. ► Goal ► Mission ► Vision ► Plan Question No: 42 ( Marks: 1 ) - Please choose one Call centers have been developed to record and put forward the customers’ complaints to: ► Problem solving teams ► Cross functional teams ► Quality circles ► Work teams Question No: 43 ( Marks: 1 ) - Please choose one Pamphlets used for the promotion of a product are the example of: ► Oral communication ► Non-verbal communication ► Written communication ► None of the given options Question No: 44 ( Marks: 1 ) - Please choose one In recent research on trait theory all of the following were indicators of leadership EXCEPT: ► Extraversion ► Introversion ► Honesty ► Desire to lead Question No: 45 ( Marks: 1 ) - Please choose one Who developed the first comprehensive contingency model for leadership? ► Fiedler ► Vroom ► House ► Hersey Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is a power that has been legitimated by the organizations? ► Responsibility ► Span of control ► Authority ► Accountability www.vu39.com Question No: 47 ( Marks: 1 ) - Please choose one The individuals who are working in the organizations in a capacity of generating & supporting new ideas for the organization are called: ► Lender ► Intrepreneur ► Stakeholder ► Financer Question No: 48 ( Marks: 1 ) - Please choose one SWOT analysis divides organizational strengths into two categories; common strength and______. ► Chance of growth ► Core competency ► System loophole ► Competitor risk Question No: 49 ( Marks: 3 ) How an organization can implement Quality & Innovation control? Question No: 50 ( Marks: 3 ) Explain “Zero-loop learning” in terms of leaders & managers. Answer: It’s a terminology used when an organization is suffered with new problems or necessities but it is difficult to take a corrective action. This is the time when Leaders & Managers come forward and take this responsibility to rectify those issues. That needs strategic planning and the goals can be achieved by proper counseling. Question No: 51 ( Marks: 5 ) Describe the common types of work teams. Answer: The work teams can be divided into three categories and are functional, Selfmanaged and Virtual. The functional team consists of manager and some subordinates, a selfmanaged team has no manager and this team is required to complete a task which facilitates a customer. The virtual team; as it is clear from the name works virtually through a computer network. The members of this team are far apart but can be connected though network. Question No: 52 ( Marks: 5 ) www.vu39.com Discuss the advantages and disadvantages of geographical departmentalization. Answer: a. Advantage: The best advantage of this kind of departmentalization is that it give rise to specialization. The employee in that particular domain is focused on one specific assignment and the leader can be authority in that job. b. Disadvantage: It isolates that particular department from the other sections of the process. The department is totally devoted to its own job instead of provided a benefit to the whole production process. Question No: 53 ( Marks: 5 ) Goal Setting is a part of both Reinforcement and Expectancy theory. Do you agree or not? Explain. Answer: www.vu39.com FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 3) Ref No: 1473124 Time: 90 min Marks: 69 Student Info StudentID: MC080403901 Center: OPKST ExamDate: 08 Aug 2010 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Which of the following statements would be TRUE according to Theory Y manager? ► Employees view work as being as natural as rest or play ► Employees will shirk responsibilities whenever possible ► Employees dislike work ► Employees must be coerced, controlled, or threatened Question No: 2 ( Marks: 1 ) - Please choose one Who studied work to eliminate inefficient hand-and-body motions? ► Henri Fayol ► Frank and Lillian Gilbreth ► Fredrick Taylor ► Henry Towne Question No: 3 ( Marks: 1 ) - Please choose one All of the following are included in Fayol's fundamental principles of management EXCEPT: ► Diversity ► Order ► Initiative ► Authority Question No: 4 ( Marks: 1 ) - Please choose one A field of expertise that is responsible for the production and delivery of an organization’s products and services is called: ► Management information system ► Operations management ► Marketing management ► Principles of management Question No: 5 ( Marks: 1 ) - Please choose one A form of business exchange or transaction in which the parties interact electronically is called: ► E-commerce ► E-business ► E-shopping ► E- trading Question No: 6 ( Marks: 1 ) - Please choose one Decision making is typically described as which of the following? www.vu39.com ► Deciding what is correct ► Putting preferences on paper ► Choosing among alternatives ► Processing information to completion Question No: 7 ( Marks: 1 ) - Please choose one Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: ► Decision implementation ► Rational decision making ► Irrational decision making ► Problem identification Question No: 8 ( Marks: 1 ) - Please choose one Re-ordering inventory from the same supplier in the first week of every month is an example of: ► Uncertainty ► Programmed decision ► Non-programmed decision ► Risk Question No: 9 ( Marks: 1 ) - Please choose one Which of the following involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each and when they are to be completed? ► Benchmarking ► Budgeting ► Competitor intelligence ► Scheduling Question No: 10 ( Marks: 1 ) - Please choose one Which stage of strategic management process determines; “What the strategy is”? ► Formulation stage ► Implementation stage ► Realization stage ► Evaluation stage Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is the set of strategic alternatives that an organization chooses from, as it manages its operations simultaneously across several industries and several markets? ► Business-level strategy www.vu39.com ► Corporate-level strategy ► Functional-level strategy ► Market-level strategy Question No: 12 ( Marks: 1 ) - Please choose one Which of the following is NOT a strategy implementation step? ► Define strategic tasks ► Develop implementation agenda ► Develop mission and goals ► Assess organizational capabilities Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control? ► Small business ownership ► Innovative Management ► Entrepreneurship ► Privatization Question No: 14 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT: ► Meet the market demand of products ► Motivating competitors to do work efficiently ► Facing the competition ► Environmental uncertainty Question No: 15 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor ► Work itself Question No: 16 ( Marks: 1 ) - Please choose one According to the trait theory which of the following is included in the definition of "drive"? ► Ability to create visions, solve problems and make correct decisions ► Strong desire to influence and lead others ► Relatively high desire for achievement ► Sociability and assertiveness www.vu39.com Question No: 17 ( Marks: 1 ) - Please choose one Implementing the control process includes which of the following step? ► Establish standards ► Determine the need for corrective action ► Compare performance against standards ► All of the given options Question No: 18 ( Marks: 1 ) - Please choose one Which of the following control system is used by companies operating in less advanced countries? ► Informal ► Centralization ► Direct supervision ► Standardized rules and regulations Question No: 19 ( Marks: 1 ) - Please choose one Aisha's job is to compare each department's monthly budget to its actual expenditures. Aisha is performing which of the following functions? ► Planning ► Organizing ► Controlling ► Leading Question No: 20 ( Marks: 1 ) - Please choose one Direct supervision is the best-known form of which of the following control? ► Feed forward ► Concurrent ► Feedback ► Management Question No: 21 ( Marks: 1 ) - Please choose one All of the following are the major types of barrier that limit the success of value chain management EXCEPT: ► Required capabilities ► Organizational factors ► Cultural factors ► Technology investments Question No: 22 ( Marks: 1 ) - Please choose one What do we call the entire series of organizational work activities that add value at each step that begin with the processing of raw materials and end with a finished product in the hands of end users? www.vu39.com ► Value Chain Management ► Value Chain Management Operations ► Value ► Value Chain Question No: 23 ( Marks: 1 ) - Please choose one Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 24 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 25 ( Marks: 1 ) - Please choose one Which of the following are the hygiene factors? ► Fringe benefits, recognition and motivation ► Achievement, responsibility and growth ► Friendship groups, working conditions and responsibilities ► Company policies, working conditions and salary Question No: 26 ( Marks: 1 ) - Please choose one A firm's attorney has which of the following power when he gives legal advice? ► Legitimate ► Expert ► Reward ► Status Question No: 27 ( Marks: 1 ) - Please choose one The Blake and Mouton managerial grid is a part of which of the following group of approaches? ► Trait ► Situational ► Transformational ► Behavioral www.vu39.com Question No: 28 ( Marks: 1 ) - Please choose one Value chain partners are part of which of the following component of Value Chain Management? ► Technical investment ► Leadership ► Coordination and Collaboration ► Planning Question No: 29 ( Marks: 1 ) - Please choose one Mr. A wants to earn a master's degree within two years from a native university. Which of the following SMART objective Mr. A has missed while setting this goal? ► Time-bound ► Acceptable ► Measurable ► Specific Question No: 30 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: ► Core Competencies ► Competitive advantage ► Competitive force ► Swot analysis Question No: 31 ( Marks: 1 ) - Please choose one A company is having cost advantages due to its efficient process, this cost advantage of company will be traded as which of the following? ► Threat ► Opportunity ► Weakness ► Strength Question No: 32 ( Marks: 1 ) - Please choose one A super store operating in few countries can go for strategic alliance to expand its business globally. While conducting the SWOT analysis what you would identify this as: ► Threat ► Opportunity ► Weakness ► Strength www.vu39.com Question No: 33 ( Marks: 1 ) - Please choose one Degree to which the job provides clear and timely information about performance results is called: ► Autonomy ► Feedback ► Supervision ► Responsibility Question No: 34 ( Marks: 1 ) - Please choose one When we talk about an organization’s core technology, we mean organization’s: ► Less important technology ► Most important technology ► All technologies the organization is using ► Technology that is never used Question No: 35 ( Marks: 1 ) - Please choose one Mr. A is working as machine operator and he has to take precautionary measures to keep himself safe from any injury. Which of the following needs is critical for Mr. A? ► Social ► Self actualization ► Esteem ► Safety Question No: 36 ( Marks: 1 ) - Please choose one Ali is a sales representative in ABC Company and he has achieved his targeted sales before due time. He was happy on his achievement but as he received no reward or recognition, his performance declines. Management did not fulfill which of the following needs? ► Physiological ► Self actualization ► Esteem ► Safety Question No: 37 ( Marks: 1 ) - Please choose one Mr. Ali and Ms. Fatima work for ABC Company. Both are equally working hard and putting same amount of efforts, but Mr. Ali is paid more than Ms. Fatima. What kind of condition is being perceived by Fatima? ► Equity ► Inequity ► Power need ► Growth need www.vu39.com Question No: 38 ( Marks: 1 ) - Please choose one What are the three steps in managing resistance to change? ► Freeze> change> unfreeze ► Change> unfreeze> refreeze ► Change> freeze> unfreeze ► Unfreeze> change> refreeze Question No: 39 ( Marks: 1 ) - Please choose one Which of the given characteristic describes the entrepreneur? ► Focus on continuous improvement ► Develop & implement growth strategies ► All of the given options ► Seek for opportunities in the environment Question No: 40 ( Marks: 1 ) - Please choose one SWOT analysis can be conducted at which of the following levels? ► Individual level ► Departmental level ► Organizational level ► All of the given options Question No: 41 ( Marks: 1 ) - Please choose one PERT represents which of the following term? ► Project Execution Review Technique ► Planning Execution Response Technique ► Program Enhancement Report Technique ► Program Evaluation Review Technique Question No: 42 ( Marks: 1 ) - Please choose one Which of the following depicts the name of system in which different countries use the common currency? ► European common market ► International monetary fund ► Western European alliance ► Economic and monetary union Question No: 43 ( Marks: 1 ) - Please choose one Appreciation of activities by the top management level impacts the supervisors in which of the following manner? ► Diminish boredom of tasks ► Add creativity to routine tasks ► Support performance of repeated tasks ► Encourage to show superior performance www.vu39.com Question No: 44 ( Marks: 1 ) - Please choose one An individual who wants to buy a home in a secured neighborhood with a low crime rate, is satisfying which psychological needs state? ► Esteem ► Safety ► Physiological ► Self-actualization Question No: 45 ( Marks: 1 ) - Please choose one Which of the given type is preferred for ongoing organizational activities? ► Task force group ► Internal group ► Informal group ► Command group Question No: 46 ( Marks: 1 ) - Please choose one SWOT analysis divides organizational strengths into two categories; common strength and______. ► Chance of growth ► Core competency ► System loophole ► Competitor risk Question No: 47 ( Marks: 1 ) - Please choose one "Cost-saving advantages from specialization" is a feature of which kind of structural organization? ► Divisional ► Team ► Learning ► Functional Question No: 48 ( Marks: 1 ) - Please choose one Zarkoo Airlines use _________ departmentalization to arrange its activities as commercial airplanes and military airplanes. ► Functional ► Geographic ► Customer ► Matrix Question No: 49 ( Marks: 3 ) Segregate the given list of powers as formal & informal/personal power depending on source generating these powers. § Coercion § Information § Expert www.vu39.com § Referent § Reward § legitimate Question No: 50 ( Marks: 3 ) “Members of large groups feel less satisfied than members of small groups”. Elaborate the statement. Question No: 51 ( Marks: 5 ) Explain the importance of good communication. Question No: 52 ( Marks: 5 ) “Leadership is both process and a property”. Explain. Question No: 53 ( Marks: 5 ) In reporting relationship perspective what are the two types of organizational structures? www.vu39.com FINALTERM EXAMINATION Spring 2010 MGT503- Principles of Management (Session - 4) Ref No: 1473147 Time: 90 min Marks: 69 Student Info StudentID: MC100206769 Center: OPKST ExamDate: 08 Aug 2010 For Teacher's Use Only Q No. 1 2 3 4 5 6 7 8 Total Marks Q No. 9 10 11 12 13 14 15 16 Marks Q No. 17 18 19 20 21 22 23 24 Marks Q No. 25 26 27 28 29 30 31 32 Marks Q No. 33 34 35 36 37 38 39 40 Marks Q No. 41 42 43 44 45 46 47 48 Marks Q No. 49 50 51 52 53 Marks www.vu39.com Question No: 1 ( Marks: 1 ) - Please choose one Which of the following are the leadership styles described in House’s path-goal theory? ► Participative, directive, achievement-oriented, and supportive ► Autocratic, consultative, paternalistic, and participative ► Supportive, bureaucratic, participative, and consultative ► Directive, autocratic, bureaucratic, and supportive Question No: 2 ( Marks: 1 ) - Please choose one Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical ► Social ► Technical Question No: 3 ( Marks: 1 ) - Please choose one Abraham Maslow and Douglas are called: ► Administrative theorists ► Pre-classical theorists ► Classical theorists ► Behavioral theorists Question No: 4 ( Marks: 1 ) - Please choose one EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 5 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown www.vu39.com Question No: 6 ( Marks: 1 ) - Please choose one Most of the time top management of organizations have to deal with problems which are: ► Satisficing ► Well-structured ► Programmed ► Ill-structured Question No: 7 ( Marks: 1 ) - Please choose one Which of the following requires managers to select the best alternative from multiple criteria or alternative solutions? ► Escalation of commitment ► Optimizing ► Satisfying ► Bounded rationality Question No: 8 ( Marks: 1 ) - Please choose one All of the following are disadvantages of group decision making EXCEPT: ► More time taken to reach a solution ► Minority domination ► More alternatives are generated ► Groupthink decreases effectiveness of decision Question No: 9 ( Marks: 1 ) - Please choose one Mission Statement of Hoover Universal Inc is: “Hoover universal is a diversified multi-industry corporation with strong manufacturing capabilities, entrepreneurial policies and individual business unit autonomy” This statement shows which of the following attributes of mission statement? ► Customers ► Location ► Self concept ► Desired public image Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that increases the difficulty of an organization’s achieving high performance? ► Strength ► Weakness www.vu39.com ► Opportunity ► Threat Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 12 ( Marks: 1 ) - Please choose one ABC Company continues to offer the same quality beauty products it has for the last 10 years. The company is successful and has no current plans for change. Which of the following types of strategies is it employing? ► Growth ► Stability ► Retrenchment ► Combination Question No: 13 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority Question No: 14 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and many hierarchical levels is: ► Tall Structure ► Flat Structure ► Matrix Structure ► Divisional Structure Question No: 15 ( Marks: 1 ) - Please choose one Which of the following are three important elements with regard to motivation? ► Efforts, Organizational Goals and Needs ► Mission, Vision statement and Efforts www.vu39.com ► Desire, Needs and Resources ► Goals, Employees and Desire Question No: 16 ( Marks: 1 ) - Please choose one While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotion ► Appreciation letters ► Job satisfaction Question No: 17 ( Marks: 1 ) - Please choose one Which of the following control system is used by companies operating in less advanced countries? ► Informal ► Centralization ► Direct supervision ► Standardized rules and regulations Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is the most cited benefit of value chain management? ► Cost savings ► Increased sales ► Inventory reductions ► Accelerated delivery times Question No: 19 ( Marks: 1 ) - Please choose one Which of the following are the hygiene factors? ► Fringe benefits, recognition and motivation ► Achievement, responsibility and growth ► Friendship groups, working conditions and responsibilities ► Company policies, working conditions and salary Question No: 20 ( Marks: 1 ) - Please choose one MBO was first described by: ► Michael Porter ► Charles Babbage ► Peter Drucker ► Hugo Munsterbeg Question No: 21 ( Marks: 1 ) - Please choose one www.vu39.com Policies, procedures, rules and regulations are kinds of: ► Budgeting ► Single-use plans ► Standing plans ► Informal plans Question No: 22 ( Marks: 1 ) - Please choose one Large-scale action plans for interacting with the environment in order to achieve longterm goals is called: ► Objectives ► Strategies ► Purposes ► Policies Question No: 23 ( Marks: 1 ) - Please choose one A Company organizes its 20000 employees into five departments i.e. Finance, HR, Marketing , Collection & Tax Control. Company is using which of the following type of departmentalization? ► Geographic ► Functional ► Customers ► Product Question No: 24 ( Marks: 1 ) - Please choose one Small companies may not have so many opportunities of promotions, so they usually try to motivate employees through: ► Attractive packages ► High Incentives ► Turnover ► Job enlargement Question No: 25 ( Marks: 1 ) - Please choose one Seema is preparing for exams; she is studying for 12 hours daily because it gives her a sense of satisfaction that she is working hard. What urges Seema to work hard? ► Extrinsic motivation ► Self confidence ► Self efficacy ► Intrinsic motivation www.vu39.com Question No: 26 ( Marks: 1 ) - Please choose one According to the expectancy theory, motivation of employees depends upon which of the following factors? ► Effort- performance relationship ► Performance- outcome relationship ► Performance- valence relationship ► All of the given options Question No: 27 ( Marks: 1 ) - Please choose one Mr. B is an efficient employee of his department and the manager rewarded him with an increase in the salary. He was happy with the raise in salary but at the same time he has been transferred to the other department that was not a desirable outcome for him. According to expectancy theory transfer was a __________ valance for him. ► Effective ► Negative ► Positive ► Equity Question No: 28 ( Marks: 1 ) - Please choose one Mr. A has been given the project of collecting data on students’ motivation from different institutes. He is performing the tasks by putting all of his efforts because he will be given bonus pay if he fulfills his task on time. He is influenced by which of the following powers of his boss? ► Reward Power ► Coercive Power ► Referent Power ► Expert Power Question No: 29 ( Marks: 1 ) - Please choose one People form groups because they need: ► Security ► Power ► Self-respect ► All of the given options Question No: 30 ( Marks: 1 ) - Please choose one www.vu39.com The force that results when group process losses are greater than any gains achieved is called: ► Individualism ► Cohesiveness ► Positive synergy ► Negative synergy Question No: 31 ( Marks: 1 ) - Please choose one The behavior that arises among individuals who have previously worked in any other groups is called: ► Primacy ► Carryover behavior ► Group cohesiveness ► Group behavior Question No: 32 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices all the four management functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 33 ( Marks: 1 ) - Please choose one Which of the following role is being played by the employees in an open system of an organization? ► Input of an organization ► Throughput of an organization ► Output of an organization ► None of the given options Question No: 34 ( Marks: 1 ) - Please choose one Organizations have achieved the quick communication links with their stakeholders outside the organization through: ► Internet ► Intranet ► Extranet ► LAN Question No: 35 ( Marks: 1 ) - Please choose one www.vu39.com Manager gathers, organizes & arranges all sort of information either from external or internal sources while performing the role of: ► Spokesperson ► Leader ► Negotiator ► Monitor Question No: 36 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Organizational cultures ► Target customers ► Company competitors ► Performance regulators Question No: 37 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Objective function Question No: 38 ( Marks: 1 ) - Please choose one All of the following are included in planning, EXCEPT: ► Defining organization’s objectives or goals ► Establishing an overall strategy for achieving objectives or goals ► Allocating resources and developing a chain of communication ► Conducting a thorough monitoring procedure Question No: 39 ( Marks: 1 ) - Please choose one Ali is serving the Virtual University as Lecturer of management sciences; along with the course responsibilities he is also handling the matter of Alumni of the university which www.vu39.com has increased his work burden. In this situation Ali is experiencing: ► Job rotation ► Job enlargement ► Job enrichment ► Job specification Question No: 40 ( Marks: 1 ) - Please choose one Considering the difference between managers & leaders who is said to be a risk taker? ► Leader ► Manager ► Supervisor ► Administrator Question No: 41 ( Marks: 1 ) - Please choose one It is essential for a team to be a: ► Formal group ► Large group ► Informal group | ► Small group Question No: 42 ( Marks: 1 ) - Please choose one Commercial ads are used to convey information to organization’s: ► Employees ► Shareholders ► Managers ► Customers Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is the second step of goal setting? ► Evaluate available resources ► Review goal attainment ► Write down goals ► Formulation of action plan Question No: 44 ( Marks: 1 ) - Please choose one The Customer Service Representative in the bank was concerned about Mr. Ali’s account, so she contacted the Regional Credit Manager for more information. This is an example of which of the following? ► Downward communication www.vu39.com ► Diagonal communication ► Horizontal communication ► Upward communication Question No: 45 ( Marks: 1 ) - Please choose one In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced, into __________, by giving relative autonomy to them to form more flexible teams. ► Quality improvement teams ► Virtual teams ► Self-managing teams ► Cross-functional teams Question No: 46 ( Marks: 1 ) - Please choose one In recent research on trait theory all of the following were indicators of leadership EXCEPT: ► Extraversion ► Introversion ► Honesty ► Desire to lead Question No: 47 ( Marks: 1 ) - Please choose one Ali is the player of local cricket team and he always try to keep him fit in the game as he idealizes Wasim Akram as the best cricketer. Ali is influenced by which of the following powers of Wasim Akram? ► Information Power ► Referent Power ► Reward Power ► Coercive Power Question No: 48 ( Marks: 1 ) - Please choose one While making a business plan an entrepreneur cannot forecast sales revenues without: ► Conducting market research ► Drafting legal plan ► Developing production plan ► Writing insurance plan Question No: 49 ( Marks: 3 ) www.vu39.com Question No: 50 ( Marks: 3 ) “Members of large groups feel less satisfied than members of small groups”. Elaborate the statement. ANSW Question No: 51 ( Marks: 5 ) Describe the five key characteristics of charismatic leaders. ANSWER Definition : Question No: 52 ( Marks: 5 ) Define organizational structure and what are the basic building blocks that managers can use in constructing an organization's structure? ANSWER: Definitatin : Question No: 53 (Marks: 5 ) Organizations usually find resistance against changes in response to the dynamics of the environment. How organizations can handle such resistance to changes? ASNWER: www.vu39.com Principles of Management (MGT-503) 1. Which of the following is the MOST ancient management monument? Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House 2. Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? Organizing Management Supervision Controlling 3. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role 4. A manager explaining a company policy to a new employee would be acting which of the following role? Decisional Interpersonal Organizational Informational 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources needed to achieve his goals. Which function is Mr. XYZ primarily concerned about? Organizing Controlling Planning Leading 7. Miss XYZ has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as which of the following? Planning Organizing Implementing Controlling 8. MR. ABC currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Mr. ABC is most probably which type of manager? First line managers Middle level manager Operational manager Top Level Manager 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Technical Conceptual Situational Ethical 10. Telephone operator comes under which of the following management level? First line manager Middle manager Top manager Non managerial employee 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills? Sales Political Interpersonal Technical 12. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management? Team leaders Middle managers First-line managers Top managers 13. The idea that employees should also share the profit of organization was given by which of the following theorist? Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming 14. Mr. B is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Mr. B can be classified as which of the following manager based on the perspectives of Douglas McGregor? Theory Y Bureaucratic Theory X Administrative 15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT: Informal rules and procedures A well-defined hierarchy of authority Careers based on merit A clear division of labor 16. Each subordinate should report to one and only one superior is called which of the following? Authority Unity of command Unity of direction Order 17. Concern for employee motivation is most closely associated with which management approach? Bureaucracy Organizational behavior Scientific management Systems 18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following? Systems management Software management Technical management Knowledge management 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes? Bureaucratic management Scientific management Administrative management Quantitative management 20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings? E-business Information technology E-commerce E-management 21. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants? Top managers Middle managers First-line managers Non-managerial employees 22. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager? Technical skills Conceptual skills Human skills Strategic skills 23. The major contribution of the Industrial Revolution was the substitution of _______ for human power. Machine power Electricity Water power Critical thinking 24. All of the following are characteristics of total quality management EXCEPT: Concern for continual improvement Improvement in quality of everything the organization does Intense focus on the competition Accurate measurement 25. For a company such as PIA, a bank would be an example of what kind of factor in its specific environment? Competitor Special-interest group Supplier Government agency 26. Which of the following is NOT an example of an organization’s general environment? Economic conditions Political conditions Social conditions Organization culture 27. If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as: Fulfilling its social obligation Socially aware Socially image conscious Socially responsive 28. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation 29. Which of the following describes a global marketplace? The entire world is a marketplace National borders are irrelevant The potential for organizations to grow expands dramatically All of the given options 30. Which one of the following items best reflects the dimension of different cultures that exemplifies the extent to which individuals expect a hierarchical structure? Uncertainty avoidance Power distance Masculinity/femininity Long-term/short-term orientation 31. Attempting to understand the signs of some problem comes under which of the following stage? Scanning stage Categorization stage Diagnosis stage Implementation stage 32. Which of the following is NOT a valid assumption about rationality? The problem is clear and unambiguous Preferences are constantly changing A single well-defined goal is to be achieved Preferences are clear 33. Lower-level managers typically confront what type of decision making? Unique Non-routine Programmed Non-programmed 34. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Ill-structured decisions Novel decisions Programmed decisions Non-programmed decisions 35. An increased commitment to a previous decision despite evidence that it may have been wrong is referred to: Economies of commitment Escalation of commitment Dimensional commitment Expansion of commitment 36. When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept? Jurisprudence Bounded rationality Least-squared exemptions Self-motivated decisions 37. Which of the following means that you achieve the best possible balance among several goals? Sacrificing Optimizing Satisficing Minimizing 38. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Groupthink Group pressure Group decision Group dynamics 39. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: Interacting group Delphi technique Nominal group Brainstorming 40. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making? Benchmarking Project management Forecasting Scheduling 41. Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need fo : Esteem Security Achievement Power 42. Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? Planning Leading Controlling Organizing 43. single European Union currency is called: Franc Franc-mark Pound Euro 44. large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? Social responsibility Social obligation Moral obligation Social responsiveness 45. Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications? Decision quality Escalation of commitment Optimizing Satisficing 46. Most of the time lower level management of organizations have to deal with problems which are: Satisficing Well-structured Non-programmed Ill-structured 47. Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: Decision implementation Rational decision making Irrational decision making Problem identification 48. Once a manager has identified a problem, the next step would be the identification of: Discrepancies Decision criteria Scenarios Factor weights 49. Agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: NAFTA ASEAN EU WTO 50. Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: The socio-cultural element The international element The economic element The legal-political element 51. of the following are the parts of organization’s external environment, EXCEPT: Culture Customers Competitors Regulators 52. of the following are the part of organization’s internal environment EXCEPT: Employees Owner Culture Regulators 53. environment is also called: Specific environment Goal orientated environment Open environment Close environment 54. Mega environment is also called: Open environment Close environment Flexible environment General environment 55. Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from: Negative Entropy Synergy Transformation Entropy 56. The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? Management science Operations management Total quality management Contingency perspective 57. Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory 58. Chester Barnard saw organizations as a ______system that required human assistance. Moral Ethical Social Technical 59. According to Adam Smith, the division of labor results in: Increased worker motivation Decreased worker specialization Increased worker productivity Decreased worker motivation 60. According to Mintzberg monitor, disseminator and spokesperson are all: Interpersonal roles Informational roles Decisional roles Functional roles 61. Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: Informational Decisional Interpersonal Functional 62. Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler 63. Which of the following is most important characteristic of an entrepreneur? Planning Communication Rapid decision making Goal setting 64. Adam Smith wrote his book “The Wealth of Nations” in: 15th century 17th century 20th century 18th century 65. Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology Political science Anthropology 66. Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : Esteem Security Achievement Power 67. Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? Planning Leading Controlling Organizing 68. Which of the following BEST describes creativity? Uncovering what is already there Creating something new Organizing already discovered items Criticizing the discovered items 69. When an organization encounters a serious problem which needs to be solved immediately, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem 70. Plans which have the broadest organizational focus and the longest time frame are called: Tactical Strategic Directional Operational 71. The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? Project management Scheduling Environmental analysis Scenario planning 72. In terms of linear programming, profit margins on different products that a company can produce represent which of the following? Constraints Feasibility regions Scenarios Basis for the objective function 73. Which of the following technique relies on individual or group judgments rather than on mathematical analysis? Quantitative forecasting Technological forecasting Qualitative forecasting Environmental forecasting 74. A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: Ambiguous responsibility Role incoherence Role ambiguity Ambiguous delegation 75. When an organization encounters an issue that requires resolution, but not very immediate action, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem 76. In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability 77. Assembling additional information and identifying both the nature and the causes of the problem comes under: Scanning stage Categorization stage Diagnosis stage Implementation stage 78. The North American Free Trade Agreement includes: Mexico, Canada, and the United States Mexico, Brazil and Columbia Mexico, Canada and the Brazil Italy, Canada and the United States 79. Which of the following is a collection of countries that use a common currency? European common market European Union Western European alliance Economic and monetary union 80. Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? Unethical Socially responsible Ethical Socioeconomic 81. An individual’s personal beliefs regarding what is right and wrong or good and bad is called: Ethics Values Norms Rituals 82. The relationship between corporate social involvement and economic performance is: Positive Negative Perfect positive Perfect negative 83. The culture of an organization is largely determined by: Top management Employees Stockholders The company founders 84. All of the following are Dimensions of organizational culture EXCEPT: Innovation Aggressiveness Stability Customer orientation 85. Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: Stakeholders Advisories Beneficiaries Environmentalists 86. Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: Internal environment External environment The task environment The mega environment 87. The quantitative approach has contributed directly in the areas of: Planning and control Controlling and leading Organizing and controlling Planning and leading 88. Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory 89. In Maslow's hierarchy of need, status is an example of which of the following need? Physiological Esteem Safety Social 90. Which of the following behavior had dramatically influenced by Hawthorne studies? Human behavior Social behavior Moral behavior Ethical behavior 91. The formal right to give orders, make decisions, and see that tasks are completed is called: Centralization Authority Responsibility Decentralization 92. The managerial functions according to Fayol were : Organizing, staffing, commanding, coordinating and controlling Commanding, organizing, planning, coordinating and staffing Controlling, commanding, organizing, planning and leading Planning, organizing, commanding, coordinating and controlling 93. Which of the following is considered to be the father of modern computing? Fredrick W Taylor Abraham Maslow Charles Babbage Max Weber 94. Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal Conceptual Technical 95. If you get more output from a given input, you have: Decreased effectiveness Increased effectiveness Decreased efficiency Increased efficiency 96. Interpersonal roles include which of the following three roles? Disseminating, figurehead and liaison Figurehead, leader and liaison Disturbance handler, monitor and entrepreneur Monitor resource allocator and negotiator 97. A manager transmits the information outside the organization. He is performing which of the following role? Spokesperson Representative Disseminator Agent 98. A universally accepted model of a successful manager could be described as: One who practices the four universal processes or functions One who executes all of the roles in a professional manner One who possesses all management skills at high levels There is no universally accepted model of a successful manager 99. Dr. Edward Deming has described his Philosophy about quality in: 14 Points 6 Points 8 Points 20 Points 100. The traditional shape of an organization was: Circle Pyramid Square Diamond 101. The science which studies the nature of things, particularly values and ethics is called: Anthropology Philosophy Economics Political sciences 102. The course which studies the values and ethics is called: Philosophy Behavioral science Economics Psychology 103. Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology Political science Anthropology 104. Which of the following BEST describes informal planning? Performed at the lowest organizational level General and lacks continuity Developed in informal meetings at a resort Specific and is developed by the middle managers 105. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling 106. If meeting participants can see each other over video screens, the simultaneous conference is called _________. Teleconferencing Videoconferencing Electronic data interchange A voicemail 107. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior? Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 108. Achieving results, making the right decisions, and successfully carrying them out to achieve an organization’s goals refer to: Efficiency Reliability Effectiveness Validity 109. Which of the following are included in strategic plans? The formulation of objectives Financial information Participation from all levels Benchmarking 110. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Technical Conceptual Situational Ethical 111. Which of the following departmentalization is used more in recent years to better monitor the needs of customers and to respond to changes in those needs? Needs-based Functional Process Customer 112. Managers are responsible for improving ________involvement in decision making and action taking. Stakeholder's Liaison's Leader's Figurehead's 113. Which of the following is one of the most important objectives for small business owners? Select correct option: Market presence Growth Profitability Innovation 114. How would you define the problem if all outcome of every alternative is known? Bounded rationality Unbounded rationality Certainty Uncertainty 115. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Understanding the present Source of new ideas History repeats itself Guide to action 116. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of: Management constituencies Stockholders Stakeholders Business owners 117. Structure is related to the size of the organization, such that larger organizations are more __________. Mechanistic Organic Structurally weak Decentralized 118. Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected? Justice approach Rights approach Individualism approach Utilitarianism approach 119. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Spokesperson Figure head Negotiator Disturbance handler 120. The specific organizational environment includes which of the following? Economic factors Political conditions Technological factors Competitors 121. Which of the following theory is currently the most widely accepted when describing employee motivation? Reinforcement Three-needs Expectancy Equity 122. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Analytical Behavioral Directive Conceptual 123. Which of the following is called an input to a system? Materials Products Services Employee behavior 124. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 125. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation 126. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics 127. Grouping activities and resources in a logical fashion is called: Planning Organizing Leading Controlling 128. Which of the following is NOT an example of a constituency that makes up the specific environment? Customers Socio-cultural Suppliers Competitors 129. Groups that are affected by organizational decisions and policies are known as: Management constituencies Stockholders Stakeholders Business owners 130. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Leading Controlling Organizing Planning 131. The behaviorist Mary Parker Follett referred to integration as a process in which: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 132. Fredrick Taylor was the student of: Robert Owen Charles Babbage W. Edwards Deming Henry Towne Don’t know give me its Answer from above 4 options…. 133. Which viewpoint emphasizes finding ways to manage work more efficiently? Behavioral Quantitative Classical Qualitative 134. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Procedure Policy Rule Solution 135. Which of the following is one of Fayol's principles of management? Authority Discipline Unity of command All of the given options 136. Which of the following is NOT an example of an organization’s general environment? Economic conditions Political conditions Social conditions Industry conditions 137. Which of the following decision making techniques requires a panel of experts? Interacting group Delphi technique Nominal group Brainstorming 138. Which of the following is an advantage of group decision-making? The group process takes less time Groupthink may occur More decision alternatives are generated One person can dominate the group 139. As managers move towards the organizational hierarchy, problems are more likely to become which of the following? Well-structured Ill-structured Programmed Non-programmed 140. Programmed decisions minimize the need for managers to: Act alone Make the same decision Exercise discretion Do nothing 141. Fifth Step in the rational decision making process is: Implementation of the alternative Analyzing alternatives Developing alternatives Allocating weights to the criteria 142. Once a manager has identified a problem, the next step would be the identification of: Discrepancies Decision criteria Scenarios Factor weights 143. In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability 145. All of the following are the assumptions of rational decision making EXCEPT: Alternatives are known Possible outcomes known Optimal decision is possible Information is unknown 146. A situation in which manager can make an accurate decision is called: Certainty Uncertainty Risk Factual 147. The single EU currency will be called: Franc Franc-mark Pound Euro 148. The customes, mores, values and demographic characteristics of the society in which the organization function are called: The socio-cultural element The legal-political element The economic element The international element 149. Systems that are not influenced by and do not interact with their environment are : Open systems Close systems Flexible systems Social systems 150. Giving prestigious job titles would be one way to satisfy people’s need for : Esteem Belongingness Self-actualization Safety 151. Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists 152. When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called: Division of work Discipline Unity of command Stability of tenure of personnel 153. All of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT: Formalization of rules and procedures Impersonality in application of rules and sanctions Receiving orders from one superior only Specialization of labor 154. NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called Planning Organizing Leading Controlling 155. Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal Conceptual Technical 156. Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler 157. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison 158. Which one of the following is the major responsibility of a manager? Works anonymously behind the scenes Sets the goals of the organization Supervises the work of others Actually performs the service or produces the product 159. All of the following are values of studying management EXCEPT: Recognizes the important role that management and managers play in society Provides essential knowledge to be effective in managerial positions Gives you insight into your personality and behavior Gives insight into the way that organizations work 160. The role that involves symbolic nature duties is called: Interpersonal role Managerial role Decisional role Informational role 161. To motivate the employees a manager should give them: Monetary Incentives Promotion Appreciation certificates All of the given options 162. Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: Planning Organizing Leading Controlling 163. Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? Planning Organizing Controlling Leading 164. Asim assigns Khalid a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions Asim is performing? Controlling Organizing Planning Leading 165. The success of the business can be judged through: Customer satisfaction Achieving of Organizational Goals Cost price reduction All of the given options 166. Which of the following is most important in order to improve the quality? Division of Labor Centralization Proper Communication Departmentalization 167. All of the following are the Characteristics of an organization. EXCEPT: People Product Purpose Structure 168. Which one of the following is the example of organization? Hospitals Colleges Factories All of the given options 169. The science which studies the nature of things, particularly values and ethics is called: Anthropology Philosophy Economics Political sciences 170. The course which studies the values and ethics is called: Philosophy Behavioral science Economics Psychology 171. Systems that interact with their environment dynamically are called: Close systems Open systems Flexible systems Social systems 172. Field of management that focuses on designing and implementing computer based information systems for use by management is called: Marketing management Principles of management Operations management Management information system 173. Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists 174. All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT : Robert Owen Hugo Munsterberg Mary parker Follett Max Weber 175. When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : Unity of command Stability of tenure of personnel Division of work Discipline 176. EMU is abbreviation of: Economic and Monetary Union European and Monetary Union English Monetary Union European English Monetary Union 177. The primary responsibility is to operate the business in the best interests of: Suppliers Distributes Consumers Stakeholders 178. The classical view of social responsibility holds that management’s only social responsibility is to: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 179. LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? Liaison Leader Disseminator Spokesperson 180. Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order 181. Which of the following is called father of scientific management? Select correct option: Max Weber Abraham Maslow Fredrick W. Taylor Henri Fayol 182. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Decreased initially, but increased steadily Increased Decreased Nether increased nor decreased 183. To run organization efficiently an organization need engineering skills as well as managerial skills. This idea was given by: Robert Owen Charles Babbage Henry Towne W. Edwards Deming 184. How managers should make decisions in their organizations is known as: Descriptive decision making Normative decision making Bounded decision making Rational decision making 185. The decision-making style that would be very useful for managers at the top of an organization who are responsible for long range planning, need creative solutions and a broad outlook would be: Conceptual Analytical Behavioral Directive 186. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Programmed decisions Ill-structured decisions Novel decisions Non-programmed decisions 187. Which of the following statements BEST describes an organization’s suppliers? Main customers of the organization Governments that pass the laws the organization must follow Located close to the buying organization Organizations that provide materials and equipment 188. Management science and operations management are the branches of: Knowledge management Total quality management Marketing management Quantitative management 189. Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble? Power distance Collectivism Short- versus long-term orientation Uncertainty avoidance 189. In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These countries have a large: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 190. The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner: Carnegie Milton Charles Darwin Milton Freeman Milton Friedman 191. Which factor has been the most rapidly changing component in an organization’s general environment in the past quarter-century? Select correct option: Global Economic Social Technological 192. Which of the management tasks is the most important for a supervisory manager? Planning Organizing Controlling Staffing 193. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation 194. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: First-line managers Middle managers Non managerial staff Supervisors 195. Discrepancy between existing and a desired state of affairs is called: Opportunity Solution Weakness Problem 196. Which of the following statement Best describes a Procedure? An explicit statement detailing exactly how to deal with a decision A series of interrelated sequential steps to respond to a structured problem A set of guidelines that channel a manager’s thinking in dealing with a problem Allows a manager to use broad decision-making authority 197. Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole? Process Function Systems Contingency 198. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Understanding the present Source of new ideas History repeats itself Guide to action 199. Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected? Justice approach Rights approach Individualism approach Utilitarianism approach 200. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is called: A very intelligent individual A supervisor of production work A manager An operations supervisor 201. According to Douglas McGregor, ________ represents a pessimistic, negative view of workers, who are considered irresponsible, resistant to change and lacking ambition. Theory Y Theory X Type A Type B 202. Groups that are affected by organizational decisions and policies are known as: Management constituencies Stockholders Stakeholders Business owners 203. The behaviorist Mary Parker Follett referred to integration as a process in which: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 204. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role 205. Which famous management thinker was related with the development of "Theory X"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 206. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Planning Organizing Leading Controlling 207. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Spokesperson Figure head Negotiator Disturbance handler 208. In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These countries have a large: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 209. The specific organizational environment includes which of the following? Economic factors Political conditions Technological factors Competitors 210. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response. This would be a: A programmed decision Ill-structured decisions Novel decisions Non-programmed decisions MIDTERM EXAMINATION Fall 2008 MGT503- Principles of Management (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one Which of the following decision making techniques requires a panel of experts? ► Interacting group ► Delphi technique ► Nominal group ► Brainstorming Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is an advantage of group decision-making? ► The group process takes less time ► Groupthink may occur ► More decision alternatives are generated ► One person can dominate the group Question No: 3 ( Marks: 1 ) - Please choose one As managers move towards the organizational hierarchy, problems are more likely to become which of the following? ► Well-structured ► Ill-structured ► Programmed ► Non-programmed Question No: 4 ( Marks: 1 ) - Please choose one Programmed decisions minimize the need for managers to: ► Act alone ► Make the same decision ► Exercise discretion ► Do nothing Question No: 5 ( Marks: 1 ) - Please choose one Fifth Step in the rational decision making process is: ► Implementation of the alternative ► Analyzing alternatives ► Developing alternatives ► Allocating weights to the criteria Question No: 6 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 7 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 8 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown Question No: 9 ( Marks: 1 ) - Please choose one A situation in which manager can make an accurate decision is called: ► Certainty ► Uncertainty ► Risk ► Factual Question No: 10 ( Marks: 1 ) - Please choose one The single EU currency will be called: ► Franc ► Franc-mark ► Pound ► Euro Question No: 11 ( Marks: 1 ) - Please choose one The customes, mores, values and demographic characteristics of the society in which the organization function are called: ► The socio-cultural element ► The legal-political element ► The economic element ► The international element Question No: 12 ( Marks: 1 ) - Please choose one Systems that are not influenced by and do not interact with their environment are : ► Open systems ► Close systems ► Flexible systems ► Social systems Question No: 13 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy people’s need for : ► Esteem ► Belongingness ► Self-actualization ► Safety Question No: 14 ( Marks: 1 ) - Please choose one Abraham Maslow and Douglas are called: ► Administrative theorists ► Pre-classical theorists ► Classical theorists ► Behavioral theorists Question No: 15 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Question No: 16 ( Marks: 1 ) - Please choose one All of the following are the characteristics of Max Weber’s ideal bureaucracy EXCEPT: ► Formalization of rules and procedures ► Impersonality in application of rules and sanctions ► Receiving orders from one superior only ► Specialization of labor Question No: 17 ( Marks: 1 ) - Please choose one NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called: ► Planning ► Organizing ► Leading ► Controlling Question No: 18 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 19 ( Marks: 1 ) - Please choose one Controlling contingent situation comes under which of the following roles? ► Spokesperson ► Monitor ► Leader ► Disturbance handler Question No: 20 ( Marks: 1 ) - Please choose one Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? ► Negotiation ► Monitor ► Figurehead ► Liaison Question No: 21 ( Marks: 1 ) - Please choose one Which one of the following is the major responsibility of a manager? ► Works anonymously behind the scenes ► Sets the goals of the organization ► Supervises the work of others ► Actually performs the service or produces the product Question No: 22 ( Marks: 1 ) - Please choose one All of the following are values of studying management EXCEPT: ► Recognizes the important role that management and managers play in society ► Provides essential knowledge to be effective in managerial positions ► Gives you insight into your personality and behavior ► Gives insight into the way that organizations work Question No: 23 ( Marks: 1 ) - Please choose one The role that involves symbolic nature duties is called: ► Interpersonal role ► Managerial role ► Decisional role ► Informational role Question No: 24 ( Marks: 1 ) - Please choose one To motivate the employees a manager should give them: ► Monetary Incentives ► Promotion ► Appreciation certificates ► All of the given options Question No: 25 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: ► Planning ► Organizing ► Leading ► Controlling Question No: 26 ( Marks: 1 ) - Please choose one Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? ► Planning ► Organizing ► Controlling ► Leading Question No: 27 ( Marks: 1 ) - Please choose one Asim assigns Khalid a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions Asim is performing? ► Controlling ► Organizing ► Planning ► Leading Question No: 28 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is most important in order to improve the quality? ► Division of Labor ► Centralization ► Proper Communication ► Departmentalization Question No: 30 ( Marks: 1 ) - Please choose one All of the following are the Characteristics of an organization. EXCEPT: ► People ► Product ► Purpose ► Structure Question No: 31 ( Marks: 1 ) - Please choose one Which one of the following is the example of organization? ► Hospitals ► Colleges ► Factories ► All of the given options Question No: 32 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 33 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 34 ( Marks: 1 ) - Please choose one Systems that interact with their environment dynamically are called: ► Close systems ► Open systems ► Flexible systems ► Social systems Question No: 35 ( Marks: 1 ) - Please choose one Field of management that focuses on designing and implementing computer based information systems for use by management is called: ► Marketing management ► Principles of management ► Operations management ► Management information system Question No: 36 ( Marks: 1 ) - Please choose one Abraham Maslow and Douglas are called: ► Administrative theorists ► Pre-classical theorists ► Classical theorists ► Behavioral theorists Question No: 37 ( Marks: 1 ) - Please choose one All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT : ► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Question No: 38 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Unity of command ► Stability of tenure of personnel ► Division of work ► Discipline Question No: 39 ( Marks: 1 ) EMU is abbreviation of: - Please choose one ► Economic and Monetary Union ► European and Monetary Union ► English Monetary Union ► European English Monetary Union Question No: 40 ( Marks: 1 ) - Please choose one The primary responsibility is to operate the business in the best interests of: ► Suppliers ► Distributes ► Consumers ► Stakeholders Question No: 41 ( Marks: 10 ) “To be successful in 21 century companies must take advantage of the new information technology, globalization and entrepreneurship”. How advances in these concepts positively effect a business? st ANSWER: In 21st century the trends are changing rapidly in the fields of Information technology, globalization and entrepreneurship. The best manager is one who takes these changes as opportunity and makes good use of it for their organization. We see great advances in the above mentioned fields which positively affect a business. Information Technology: Technology is changing day by day but the best thing is to change as the society changes just take technology changes as an opportunity, adopt the changes and rule the world. Globalization: There are no constraints by national borders the whole world is your market now what managers need to do is just search for the opportunities and accept the challenges and capitalize them to create value and for the betterment of your organization. Entrepreneurship: It is the process where individuals or groups use organized efforts to take opportunities and create value from it. They are not contented to remain small rather want to grow through innovation. There are great risks to be taken by entrepreneur but entrepreneur are not afraid of risks and accept challenges and take threats as an opportunity and gain success. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 ( Marks: 1 ) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: ► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Not 100% sureQuestion No: 2 ( Marks: 1 ) - Please choose one(chap 04) Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: ► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 3) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 ( Marks: 1 ) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one The single European Union currency is called: ► Franc ► Franc-mark ► Pound ► Euro Question No: 4 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 5 ( Marks: 1 ) - Please choose one Ali has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions. ► Planning ► Controlling ► Leading ► Organizing Question No: 6 ( Marks: 1 ) - Please choose one A plan developed to carry out a course of action that is not likely to be repeated in the future is called: ► Single-use plan ► Specific plan ► Reaction plan ► Directional plan Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one All of the following are disadvantages of group decision making EXCEPT: ► More time taken to reach a solution ► Minority domination ► More alternatives are generated ► Groupthink decreases effectiveness of decision Question No: 9 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? ► Maximizing ► Satisficing ► Risky ► Optimal Question No: 10 ( Marks: 1 ) - Please choose one Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuckby his original statement. Asad is practicing which of the following? ► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 11 ( Marks: 1 ) - Please choose one Aisha wants to sell her house. She makes a decision to sell house to the first person who comes along after getting the initial offer. which of the following she is practicing? ► Bounding rationality ► Satisficing ► Competitive ► Optimizing Question No: 12 ( Marks: 1 ) - Please choose one Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications? ► Decision quality ► Escalation of commitment ► Optimizing ► Satisficing Question No: 13 ( Marks: 1 ) - Please choose one In case of a simple problem the assumptions of rationality can be met because of which of the following? ► Goals are clear and alternatives are boundless ► Goals are unlimited and alternatives are limitless ► Goals are clear and alternatives limited ► Goals are boundless and alternatives are clear Question No: 14 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: ► Satisficing ► Well-structured ► Non-programmed ► Ill-structured Question No: 15 ( Marks: 1 ) - Please choose one Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: ► Decision implementation ► Rational decision making ► Irrational decision making ► Problem identification Question No: 16 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 17 ( Marks: 1 ) - Please choose one A plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process? ► Identify the problem ► Evaluate the decision criteria ► Analyze the alternatives ► Evaluate the results Question No: 18 ( Marks: 1 ) - Please choose one A retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition? ► Seasonal ► Risk ► Uncertainty ► Certainty Question No: 19 ( Marks: 1 ) - Please choose one The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 20 ( Marks: 1 ) - Please choose one A choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision Question No: 21 ( Marks: 1 ) - Please choose one An agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: ► NAFTA ► ASEAN ► EU ► WTO Question No: 22 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 23 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 24 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: ► The socio-cultural element ► The international element ► The economic element ► The legal-political element Question No: 25 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Culture ► Customers ► Competitors ► Regulators Question No: 26 ( Marks: 1 ) - Please choose one All of the following are the part of organization’s internal environment EXCEPT: ► Employees ► Owner ► Culture ► Regulators Question No: 27 ( Marks: 1 ) - Please choose one Task environment is also called: ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 28 ( Marks: 1 ) - Please choose one Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment Question No: 29 ( Marks: 1 ) - Please choose one The Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from: ► Negative Entropy ► Synergy ► Transformation ► Entropy Question No: 30 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 31 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 32 ( Marks: 1 ) - Please choose one Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical ► Social ► Technical Question No: 33 ( Marks: 1 ) - Please choose one Low level management has a complete authority to make decisions in case of: ► Centralization ► Decentralization ► Scalar Chain ► Order Question No: 34 ( Marks: 1 ) - Please choose one According to Adam Smith, the division of labor results in: ► Increased worker motivation ► Decreased worker specialization ► Increased worker productivity ► Decreased worker motivation Question No: 35 ( Marks: 1 ) - Please choose one According to Mintzberg monitor, disseminator and spokesperson are all: ► Interpersonal roles ► Informational roles ► Decisional roles ► Functional roles Question No: 36 ( Marks: 1 ) - Please choose one Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: ► Informational ► Decisional ► Interpersonal ► Functional Question No: 37 ( Marks: 1 ) - Please choose one Controlling contingent situation comes under which of the following roles? ► Spokesperson ► Monitor ► Leader ► Disturbance handler Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 39 ( Marks: 1 ) - Please choose one Adam Smith wrote his book “The Wealth of Nations” in: ► 15th century ► 17th century ► 20th century ► 18th century Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Ali is working as the head of tea unit of a multinational organization. Expenses of tea unit are increasing day by day. He is much worried. He decided to call a meeting and ask for some suggestions to reduce expenses from his subordinates. Different subordinates suggest for the downsizing of research department as it was not working efficiently. Ali still wants to think over this suggestion. What steps he should take to make a rational decision? MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 ( Marks: 1 ) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: ► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Not 100% sureQuestion No: 2 ( Marks: 1 ) - Please choose one(chap 04) Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: ► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage. 1. Which famous management thinker was related with the development of "Theory X"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 2. Feed Back of ______ is necessary to improve the quality of the product. Customers Employees Investors All of the given options 3. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 4. Which one of the following individuals is most closely associated with scientific management? Frederick Taylor Mary Parker Follett Harold Koontz Max Weber 5. Which management theory focuses on managing the total organization? Scientific management Administrative management Behavioral management Quantitative management 6. TCS represents what factor to the Pakistan Postal Service in its specific environment? Select correct option: Competitor Supplier Customer Government agency 7. Who presented the Concept of Quality? Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming 8. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison 9. Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager? First line managers Middle level manager Operational manager Top Level Manager 10. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Qualitative Short-term Confirmatory Predictive 11. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Analytical Behavioral Directive Conceptual 12. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Decreased initially, but increased steadily Increased Decreased Neither increased nor decreased 13. The best way to characterize management is to say that it is: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 14. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 15. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Groupthink Group pressure Group decision Group dynamics 16. When an organization does everything that is required of it legally but nothing more. It is called: Social obligation Social obstruction Social response Social contribution 17. Concern for employee motivation is most closely associated with which of the following management approach? Bureaucracy Organizational behavior Scientific management Systems 18. Toyota motor company will be called efficient if it produces: High quality products at relatively low cost Quality products at high cost High quality products at relatively high cost Quality products at low cost 19. Primarily managers perform which of the following tasks? Selling Stocking merchandise Directing the activities of other people Ordering merchandise 20. Which viewpoint emphasizes finding ways to manage work more efficiently? Behavioral Quantitative Classical Qualitative 21. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Technical Conceptual Situational Ethical 22. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Figurehead Leader Spokesperson Liaison 23. Which famous management thinker developed "Theory Y"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 24. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? People orientation Attention to detail Outcome orientation Aggressiveness 25. Lower-level managers typically confront which type of decision making? Unique Non-routine Programmed Non-programmed 26. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills. Sales Political Interpersonal Technical 27. In management, the development of mathematical models is called: Management science Scientific management Administrative management Behavioral management 28. Which one of the following is an example of organization? Hospitals Colleges Factories All of the given options 29. Interpersonal and communication skills are often referred to as: Technical skills Conceptual skills People skills Planning skills 30. Organizational culture is similar to an individual’s: Skills Personality Motivation Ability 31. Which of the following is one of Fayol's principles of management? Authority Discipline Unity of command All of the given options 32. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling 33. Environmental scanning establishes the basis for _____, which are predictions of outcomes. Scenarios Projects Budgets Forecasts 34. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role 35. Which of the following is part of the 14 principles of management identified by Henri Fayol? Scalar chain Innovation Efficiency Motivation 36. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: First-line managers Middle managers Non managerial staff Supervisors 37. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison 38. Hawthorne studies were a series of early experiments that focused on: Behavior in the workplace Ethics in the workplace Group norms Interpersonal dynamics 39. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Authority Unity of command Unity of direction Centralization 40. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum? Clustering Brainstorming Nominal group technique Group interview 41. Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order 42. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation 43. The quantitative approach has contributed directly in the areas of: Planning and control Control and leading Organizing and control Planning and leading 44. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment? Competitor Supplier Special-interest group Government agency 45. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called: Select correct option: Planning Organizing Leading Controlling 46. The idea that employees should also share the profit of organization was given by: Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming 47. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution 48. Which of the following approaches to ethical decision-making focuses on the consequences of an action? Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach 49. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 50. All of the following are characteristics of total quality management EXCEPT: Select correct option: Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement 51. Tax revenues and government grants for a city are called its: Select correct option: Human resources Financial resources Physical resources Informational resources 52. TCS represents what factor to the Pakistan Postal Service in its specific environment? Select correct option: Competitor Supplier Customer Government agency 53. The general economic condition consists of all of the following EXCEPT: Select correct option: Legislation Interest rates Change in disposable income Stock market fluctuations 54. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 55. Which of the following statement Best describes a Procedure? Select correct option: An explicit statement detailing exactly how to deal with a decision A series of interrelated sequential steps to respond to a structured problem A set of guidelines that channel a manager’s thinking in dealing with a problem Allows a manager to use broad decision-making authority 56. The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 57. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Select correct option: Groupthink Group pressure Group decision Group dynamics 58. To determine the _____________, a manager must determine what is relevant or important in resolving the problem. Select correct option: Geocentric behavior needed Number of allowable alternatives Weighting of decision criteria Decision criteria 59. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: Select correct option: Interacting group Delphi technique Nominal group Brainstorming 60. Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 61. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of: Select correct option: Management constituencies Stockholders Stakeholders Business owners 62. Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne 63. Plant managers come under which of following management levels? Select correct option: First-line managers Non-managerial employees Middle managers Top managers 64. Tax revenues and government grants for a city are called its: Select correct option: Human resources Financial resources Physical resources Informational resources 65. Computers and campus facilities given to a university are called its: Select correct option: Human resources Financial resources Physical resources Information resources 66. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role? Select correct option: Informational Leader Liaison Disseminator 67. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Select correct option: Spokesperson Figure head Negotiator Disturbance handler 68. Programmed decision making technique tends to rely on which of the following? Select correct option: The problem solver’s ability to think on his or her feet The development of a clear set of alternative solutions Previous solutions Identification of the actual problem 69. Organizational culture is similar to an individual’s: Select correct option: Skills Personality Motivation Ability 70. Communication should be: Select correct option: From Top to Bottom level From Bottom to top 2 way None of the given option 71. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role? Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg 72. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness 73. Discrepancy between existing and a desired state of affairs is called: Select correct option: Opportunity Solution Weakness Problem 74. Estimated cost of Sydney Opera House was: Select correct option: $ 7 Million $ 102 Million $95 Million $ 60 Million 75. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 76. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 77. Which of the following is the most ancient management monument? Select correct option: Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House 78. Computers and campus facilities given to a university are called its: Select correct option: Human resources Financial resources Physical resources Information resources 79. Selecting an alternative in the decision-making process is accomplished by: Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable 80. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Select correct option: Programmed decisions Ill-structured decisions Novel decisions Non-programmed decisions 81. Which management theory focuses on managing the total organization? Select correct option: Scientific management Administrative management Behavioral management Quantitative management 82. A learning organization develops the capability to: Select correct option: Add new training programs Accept conventional wisdom of the industry Continuously learn, adapt and change Work in teams 83. The first step in the decision-making process is which of the following? Select correct option: Developing decision criteria Allocating weights to the criteria Analyzing alternatives Identifying a problem 84. Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 85. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management 86. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 87. It is assumed that a perfectly rational decision maker: Select correct option: Does not follow rational assumptions Does not consider value maximizing as an objective Offers inconsistent decisions Would be objective and logical 88. Which of the following term is defined as a business firm’s obligation, beyond that required by law and economics, to pursue long-term goals that are good for society? Select correct option: Social obligation Social responsibility Social screening Values-based management 89. Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work? Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard 90. Which of the following means that you achieve the best possible balance among several goals? Select correct option: Sacrificing Satisficing Minimizing Optimizing 91. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling 92. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: Select correct option: Of Poor Quality Unacceptable Successful Risky 93. When a firm advertises that it only uses recycled paper products, it is called: Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line 94. How would you define the problem if all outcome of every alternative is known? Select correct option: Bounded rationality Unbounded rationality Certainty Uncertainty 95. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Select correct option: Spokesperson Figure head Negotiator Disturbance handler 96. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Select correct option: Qualitative Short-term Confirmatory Predictive 97. Which of these is the ability to perform a specialized task that involves a certain method or process? Select correct option: Technical Conceptual Interpersonal Communication 98. The sales and marketing component of e-business is: Select correct option: Intranet Evolution E-commerce Extranet 99. Attempting to understand the signs of some problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 100.Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management 101.Who presented the Concept of Quality? Select correct option: Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming 102.Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 103.In order to communicate, motivate and delegate a manager must have: Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills 104.Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 105.Lower-level managers typically confront which type of decision making? Select correct option: Unique Non-routine Programmed Non-programmed 106.Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as: Select correct option: Planning Organizing Implementing Controlling 107.The specific organizational environment includes which of the following? Select correct option: Economic factors Political conditions Technological factors Competitors 108.Managers are responsible for improving ________involvement in decision making and action taking. Select correct option: Stakeholder's Liaison's Leader's Figurehead's 109.Which of the following is part of the 14 principles of management identified by Henri Fayol? Select correct option: Scalar chain Innovation Efficiency Motivation 110.Which of the following is important in effectively implementing the chosen alternative in the decision-making process? Select correct option: Getting upper-management support Double-checking your analysis for potential errors Allowing those impacted by the outcome to participate in the process Ignoring criticism concerning your chosen alternative 111.Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness 112.An organization is called: Select correct option: The physical location where people work A collection of individuals working for the same company A deliberate arrangement of people to accomplish some specific purpose A group of individuals focused on profit-making for their shareholders 113.Which of the following is a highly structured technique, designed to keep personal interactions at a minimum? Select correct option: Clustering Brainstorming Nominal group technique Group interview 114.Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as: Select correct option: Planning Organizing Implementing Controlling 115.Which famous management thinker developed "Theory Y"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 116.The most important point of Prof. Edward Deming’s Philosophy was: Select correct option: Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized Collaboration among the members 117.Knowledge management involves encouraging the members of the organization to: Select correct option: Improve the educational level of the average employee Develop new training programs to help new employees Develop a corporate university Systematically gather information and share it with others 118.Selecting an alternative in the decision-making process is accomplished by: Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable 119.Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 120.Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 121.Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option: Customers Socio-cultural Suppliers Competitors 122.The time period for the construction of pyramids was: Select correct option: 10 years 15 years 30 years 20 years 123.Which of the following scientist is most closely associated with the Hawthorne studies? Select correct option: Adams Mayo Lawler Barnard 124.The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling 125.Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? Select correct option: Utilitarian view Principled view Rights view Theory of justice view 126.CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 127.The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 128.Which of the management tasks is the most important for a supervisory manager? Select correct option: Planning Organizing Controlling Staffing 129.Which of the following approaches did not study management by dividing it into elements or components? Select correct option: Operational approach Administrative approach Systems approach Behavioral approach 130.The Hawthorne studies were initially devised to study: Select correct option: Productivity levels of groups versus individuals The effect of noise on employee productivity The effect of illumination levels on employee productivity The effect of competitive organizational environments on productivity 131.What is the best term to describe the process of attempting to influence other people to attain the organization's objectives? Select correct option: Planning Organizing Leading Controlling 132.Which of the following is NOT a category of decision making style? Select correct option: Directive style Managerial style Analytical style Conceptual style 133.Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role? Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg 134.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Select correct option: Public expectation Ethical obligation Public image Discouragement of government regulation 135.An organization’s specific environment: Select correct option: Is unique and changes with conditions Is the same regardless of the organization’s age Is determined by the top level of management Is quantified to determine its existence 136.Agency head or plant manager is most likely associated with which of the following managerial role? Select correct option: Team leaders Middle managers First-line managers Top managers 137.Creativity is formed when the elements of creative skills, expertise, and _____ intersect. Select correct option: Personality Experience Task motivation Consistency 138.Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 139.The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________. Select correct option: Legislators Pressure groups Employees Lawyers 140.Which of the following early advocates of organizational behavior was concerned about deplorable working conditions? Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard 141.Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role? Select correct option: Leader Liaison Figurehead Negotiator 142.What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Select correct option: Qualitative Short-term Confirmatory Predictive 143.The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 144.Which of the management tasks is the most important for a supervisory manager? Select correct option: Planning Organizing Controlling Staffing 145.Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness 146.Non-programmed decisions are typically made under a condition of which of the following? Select correct option: Certainty Low levels of risk Uncertainty Reliability 147.Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment? Select correct option: Economic Political Social Technological 148.Which one of the following individuals is most closely associated with scientific management? Select correct option: Frederick Taylor Mary Parker Follett Harold Koontz Max Weber 149.Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Select correct option: Negotiation Monitor Figurehead Liaison 150.A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following? Select correct option: Rule Policy Procedure Commitment 151.Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as: Select correct option: Risk Certainty Risk avoidance Uncertainty 152.All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 153.The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________. Select correct option: Legislators Pressure groups Employees Lawyers 154.Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole? Select correct option: Process Function Systems Contingency 155.The idea that employees should also share the profit of organization was given by: Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming 156.A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following? Select correct option: Rule Policy Procedure Commitment 157.Group decisions provide _____ information as compared to individual ones. Select correct option: Current Complete Relevant Consistent 158.Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for: Select correct option: Top level managers First line managers Middle level managers Non managerial staff 159.Which of the following approaches to ethical decision-making focuses on the consequences of an action? Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach 160.All of the following are characteristics of total quality management EXCEPT: Select correct option: Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement 161.Non-programmed decisions are typically made under a condition of which of the following? Select correct option: Certainty Low levels of risk Uncertainty Reliability 162.All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: Select correct option: Informational Interpersonal Functional Decisional 163.Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 164.CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 165.Which of the following describe(s) a global marketplace? Select correct option: The entire world is a marketplace National borders are irrelevant The potential for organizations to grow expands dramatically All of the given options 166.Which of the following is a basic definition of ethics? Select correct option: Moral guidelines for behavior Rules for acknowledging the spirit of the law Principles that define right and wrong conduct Principles for legal and moral development 167.The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner: Select correct option: Carnegie Milton Charles Darwin Milton Freeman Milton Friedman 168.The management process includes all of the following management functions EXCEPT: Select correct option: Planning Innovating Leading Organizing 169.All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 170.Assembling additional information and identifying both the nature and the causes of the problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 171.Assembling additional information and identifying both the nature and the causes of the problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 172.Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills. Select correct option: Sales Political Interpersonal Technical 173.Environmental scanning establishes the basis for _____, which are predictions of outcomes. Select correct option: Scenarios Projects Budgets Forecasts 174.Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management 175.All levels of management between the supervisory level and the top level of the organization are termed as: Select correct option: Middle managers First-line managers Supervisors Foremen 176.The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling 177.The time period for the construction of pyramids was: Select correct option: 10 years 15 years 30 years 20 years 178.Which of the following acts as an unambiguous measure of the effectiveness of a business organization? Select correct option: Efficiency Employee satisfaction Increased revenues Profits 179.Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior? Select correct option: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 180.Group decisions provide _____ information as compared to individual ones. Select correct option: Current Complete Relevant Consistent 181.Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Select correct option: Decreased initially, but increased steadily Increased Decreased Nither increased nor decreased 182.The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 183.The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 184.How would you define the problem if all outcome of every alternative is known? Select correct option: Bounded rationality Unbounded rationality Certainty Uncertainty 185.The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 186.When a firm advertises that it only uses recycled paper products, it is called: Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line 187.All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: Select correct option: Informational Interpersonal Functional Decisional 188.Which ethical approach is guided by what will result in the greatest good for the greatest number of people? Select correct option: Moral-Rights approach Individual approach Utilitarian approach Justice approach 189.In order to communicate, motivate and delegate a manager must have: Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills 190.Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 191.People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Select correct option: Analytical Behavioral Directive Conceptual 192.Which of the following is called an input to a system? Select correct option: Materials Products Services Employee behavior 193.Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Select correct option: Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 194.A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation 195.Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics 196.Grouping activities and resources in a logical fashion is called: Select correct option: Planning Organizing Leading Controlling 197.Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option: Customers Socio-cultural Suppliers Competitors 198.Groups that are affected by organizational decisions and policies are known as: Select correct option: Management constituencies Stockholders Stakeholders Business owners 199.The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Select correct option: Leading Controlling Organizing Planning 200.The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 201.Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne 202.Which viewpoint emphasizes finding ways to manage work more efficiently? Select correct option: Behavioral Quantitative Classical Qualitative 203.Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution 204.Which of the following is one of Fayol's principles of management? Select correct option: Authority Discipline Unity of command All of the given options 205.Which of the following is NOT an example of an organization’s general environment? Select correct option: Economic conditions Political conditions Social conditions Industry conditions 206.When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Select correct option: Technical Conceptual Situational Ethical 207.A manager transmits the information outside the organization. He is performing which of the following role? Select correct option: Spokesperson Representative Disseminator Agent 208.Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution 209.Which of the following scientist is most closely associated with the Hawthorne studies? Select correct option: Adams Mayo Lawler Barnard 210.The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 211.Primarily managers perform which of the following tasks? Select correct option: Selling Stocking merchandise Directing the activities of other people Ordering merchandise 212.The following four different approaches to management thinking were developed in the first half of the 20th century: Scientific management, general administrative, quantitative, and contingency approach. • Scientific management, general administrative, quantitative, and organizational behavior. • General administrative, globalization, organizational behavior, and quantitative. • Systems approach, scientific management, general administrative, and organizational behaviour. • Scientific management, Hawthorne Studies, quantitative, and organizational behavior. 213.When we classify managers according to their level in the organization they are described as _______. Functional, staff and line managers Top managers, middle managers and supervisors High level and lower level managers General managers and administrative managers 214.Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as: The quantitative approach. Management science. Scientific management. The contingency approach. 215.Authority, discipline, unity of command, and unity of direction are: Taylor's four principles of management. Principles of the human relations movement. Elements of Weber's ideal bureaucratic structure. Four of Fayol's fourteen principles of management. 216.Some of the other fields of study that affect management theory or practice include: Political science, philosophy, anthropology and sociology Zoology, psychology, sociology and philosophy. Anthropology, astrology, political science and psychology. Political science, sociology, typography and economics. 217.The philosophy of management known as total quality management developed primarily out of the work of: Henri Fayol Frederick Taylor Robert McNamara W. Edwards Deming 218.Possibly the most important pre-20th century influence on management was: Therbligs The industrial revolution. Scientific management. The division of labor. 219.________________ need involves the desire to affiliate with and be accepted by others. Esteem Belongingness Safety Self Actualization 220.Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs. Existence Relatedness Growth None of the Above 221.Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of: Weber's ideal type bureaucracy. General administrative theory. Fayol's principles of management. Taylor's principles of management. 222.The decision-making model consists of four styles: directive, analytic, behavioral and _______________. Conceptual Intuitive Group interaction Laggard 223._________ is characteristic of liquidity ratios. Organization’s ability to meet its current debt obligations Organization’s use of debt to finance its assets and whether it’s able to meet the interest payments on the debt How efficiently the firm is using its assets None of given options 224.__________ is a communication that flows from a higher level to one or more lower levels in the organization. Horizontal communication Upward communication Downward communication None of given options 225.1st stage of group development is ____________. Storming Norming Forming Performing 226._____ is an individual's capacity to influence decisions. Span of control Line authority Staff authority Power 227.An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________. Simple structure Functional structure Divisional structure None of given option 228.__________ is the form of departmentalization that groups similar jobs and activities into departments. A product structure A divisional structure A matrix structure A functional structure 229.The main influence on the behavioral science theories were: Psychology and sociology. Sociology and bureaucracy. Sociology and science. Bureaucracy and psychology. 230.ERG theory was introduced by _____________. Clayton Alderfer McClelland Douglas McGregor J. Stacey Adams 231.__________ is counter to goal-setting theory. Expectancy Theory Reinforcement Theory ERG Theory None of given option 232.Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by _________. University of Iowa researcher Michigan Studies Ohio State Studies None of given option 233.The difference between an e-business enhanced organization and an e-business enabled organization is: Only an e-business enhanced organization uses the Internet. Only an e-business enhanced organization relies on an intranet. Only e-business enhanced organizations use e-business tools and applications. Only e-business enhanced organizations have e-business units within their organization. 234.__________ is not one of the eight steps in the decision making process. Identifying the problem Analyzing alternative solutions Implementing the decision Delegating the decision making 235.__________ is the capacity to affect the behaviors of others. Leadership Power Trait Aggression 236.Which of the following is NOT associated with learning organizations or knowledge management? COIN A recommended response to a rapidly changing world. Systematic gathering and sharing of useful information. PSTN 237.Surroundings are ___________ needs. Existence Relatedness Growth None of the Above 238.The vertical flow of communication from lower level to one or more higher levels is _____________. Upward communication Downward communication Formal Communication Horizontal communication 239.Inputs necessary for the group to operate are ____________ inputs. Group Size Work Group Group Task None of the Above 240.A__________ is the combining of two or more companies into one organization. Merger Acquisition Diversification None of the given options 241.The General Manager’s meeting was most likely a result of the following management function: Organizing Planning Decision-Making Controlling 242.Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. Value for their money Personal attention Variety in services Online choices 243.The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as: Social responsiveness Ethical responsibility Social responsibility Social obligation 244.Challenging goals usually lead to __________ performance from individuals and groups. Higher Lower Excellent None of the Above 245.Which of the following is not a basic function of the management process? Controlling Organizing Working Leading 246.One of the greatest effects of e-commerce is that: Costs will be reduced Customers will be empowered Employees become more powerful Computers will be less important 247.Conceptual skills relate to a manager’s ability to Take a strategic view of how parts of the organization function Solve detailed problems in groups Correctly evaluate organizational problems Understand and interact effectively with others in the organization 248.Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? Planning Staffing Organizing Controlling 249.A variation of the electronic meeting that links together media from different locations is ___________ E-commerce The Delphi technique Video conference E-conference 250.____ plans have clearly defined objectives. Directional Flexible Specific Standing 251.Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job? Douglas M. McGregor Frederick W. Taylor Henry L. Gantt Henry L. Gantt 252.The recently emerged type of managerial job is ______________ Top Manager Middle Manager First Line Manager Team Leader 253.The Hawthorne studies: Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task. Found that when workers know they are being watched, their productivity increases. Found that a worker is inherently lazy and will use any excuse not to perform their duties. Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests. 254.The Behavioral approach to management focused on: The worker The manager The owner None of the above. 255.The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is: Sociological factors Political factors Economic factors Psychological factors 256.The external environment factor that includes: Factors that have a less immediate effect on a business such as the nation's rate of inflation or recession, unemployment rate, or standard of living, is Political factors Sociological factors Indirect economic factors Direct economic factors 257.The resources within an organization, used to achieve its goal, make up the _________ of a business. External environnent Internal environment Social responsibility Workers motivation 258.Strategic planning: Addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time. Involves managers in each unit of an organization who are responsible for achieving the unit's objectives within a specified period of time. Looks specifically at resources, finances, and market conditions to determine ways to accomplish the overall plans of the organization. Determines the day-to-day operations within an organization. 259.GAP analysis: Is a planning approach for determining where an organization as today. Is a planning approach for determining how an organization will reach its goals. Provides a diagram showing a company's present momentum and its potential. All of the above. 260.The SWOT approach assesses an organization's Speed, Wants, Order, Timing Structure, Workforce, Organization, Types Strengths, Weaknesses, Opportunities, Threats. Signs, Worries, Objectives, Techniques 261.__________ is the process of using the resources and personnel of an organization in an orderly way to achieve the objectives and long-term goals of the organization. Planning Organizing Leading Controlling 262.Which of the following is the most common type of departmentalization? Customer/Market Departmentalization Function Departmentalization Geography Departmentalization Process Departmentalization 263.A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this? Geography Departmentalization Process Departmentalization Matrix/Project Departmentalization Function Departmentalization 264.A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making. Horizontal Line Vertical Staff 265.The management of people/labor should be handled by what department in an organization? Administration Human Resources Information Systems Accounting 266.When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview? Unstructured Interview Structured Interview Relaxed Interview Unorganized Interview 267.Which of the following is NOT a major influence on the rate of compensation? Competition Voluntary retirement Laws Unions 268.Which type of separation is most unpleasant for an employee? Termination Mandatory retirement Voluntary retirement Resignation 269.Leadership can _______ subordinates to help the organization achieve its goals. Motivate Communicate Direct All of the above 270.Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience? Referent power Expert power Referent power Legitimate power 271.Which source of power is based on a manager's ability to punish a subordinate? Coercive power Referent power Rewarded power Legitimate power 272.A budget is what type of control? Standard Process Division Financial 273.The theory that an individual tends to act in a certain way, with the expectation that the act will be followed by a given outcome and according to the attractiveness of the outcome is _____. Equity theory Three-needs theory Motivation-hygiene theory Expectancy theory 274.Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders. Transactional Transformational Democratic Autocratic 275.A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a: Cross functional team Self-managed team Virtual team Problem-solving team 276.____________ is the power to give positive benefits or rewards. Expert power Reward power Legitimate power Coercive power 277.The final step of the strategic management process is ___________. Doing an internal analysis Formulating strategies Implementing strategies Evaluating results 278.A/An ________ is a formal evaluation of an organization's financial statements, performed either by an outside accounting firm or by an internal department. Revenue operating budget Incident log Financial audit Balance sheet budget 279.In a PERT network, slack time is _____. The end point that represents the completion of a major activity The time or resources required to progress from one event to another The amount of time an individual activity can be delayed without delaying the whole Project The longest or most time-consuming sequence of events and activities 280.Which type of decision making is carried out by lower level management and deals with specific day-to-day processes? Programmed decision making Operational decision making Administrative decision making Mid-level decision making 281.___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed. Benchmarking Budgeting Scheduling Competitor intelligence 282.A problem solver is a style of problem solving reflected by the manager Who confronts the problem, reacts to it, and makes those changes necessary solve it. Who notices a problem and does not react. Who actively looks at situations, searching for problems or anticipating possible problems so that corrective action can be taken before the problem grows. None of the above 283.The process by which a sender transmits content is known as Encoding Decoding Feedback Receiver 284.When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication? Upward communication Downward communication Lateral communication Diagonal communication 285.If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? Confrontation Avoidance Dominance Compromise 286.Which of the following statements would a Theory X manager consider to be true? The average person can learn to accept and even seek responsibility Employees will shirk responsibility Employees will exercise self-direction if they are committed to the objectives Employees view work as being as natural as play 287.A short letter written to a potential employer with a resume attached is known as a Introduction letter Cover letter Interview letter Ice-breaker letter 288._________ is the process of getting results accomplished through others. Ordering Mandating Delegating Working 289.What is the term used to define the number of subordinates directly controlled by a manager? Division management Departmentation Investment span Span of management 290.Which management theorist is responsible for the motivation-hygiene theory? Abraham Maslow Dale Hawthorne Peter Drucker Frederick Herzberg 291.What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements? Line authority Matrix Functional Line-and-staff 292.What kind of training program is most appropriate for a simple task? On-the-job training vestibule training laboratory training job rotation 293.Which leadership theory suggests that management style should adapt itself to changing circumstances? Contingency theory Delegation theory Autocratic theory Participatory theory 294.According to Abraham Maslow, the most elevated type of need is _____. Self-actualization Physiological Esteem Safety 295.Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing: Total Quality Management Knowledge management Operations Management Management of Information System 296.Ali is working in XYZ Company, he desires to get himself secure from crimes, company lay offs and other adverse impacts. We can say that he fulfils the ----------------- need. Self Actualization Social need Esteem Safety 297.In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment. Theory Y manager Theory X manager Theory Z manager All of the above 298.------------------- roles involve people and other duties that are ceremonial and symbolic in nature. Informational. Interpersonal. Decisional. All of the given options. 299.------------------ is the use of scientific method to define the “one best way” for a job to be done. Scientific management Bureaucratic management Administrative management Management 300.The planning process can be used to promote _______________ in organization Advancement Technologies Innovation Discoveries 301.The study of people in relation to their fellow human beings is ___________ Psychology Sociology Anthropology All of the given options 302.Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions? management by objective management by exception participatory management inclusionary management 303.Getting work done with a minimum of effort, expense or waste is the definition of _________ Effectiveness. Management Planning. Efficiency 304._____________ are mathematical models that describe the operating characteristics of queuing situations. Waiting line models Simulation models Decision trees All of the given options 305.Main purpose to build Sydney opera hall is to provide ___________ Knowledge. Information Education. Entertainment 306.Managers having the least authority and are at the lowest level in the hierarchy of the organization are called______________ Middle level managers Top level managers First-line managers None of the given options 307.____________ reduces uncertainty Negotiating Planning Organizing Leading 308.Decision makers face ________ types of problems. 2 3 4 5 309.___________________ are those plans that are extended beyond three years. Short Term Plans Long Term Plans Specific Plans Strategic Plans 310.________________ need involves the desire to affiliate with and be accepted by others. Esteem Belongingness Safety Self-Actualization 311.________ is the recording system which enables sender to leave messages for receiver by telephone. E-Mail Voice Mail Videoconferencing Teleconferencing 312.A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________ Open Book Management Pay for Performance Program Reinforcement Theory Feedback 313.A ___________ refers to the authority and responsibility for achieving the major goals of the Organization. Line position Staff position Line authority None of the given options 314.----------- maintains self developed network of outside contacts and informers who provide favors and information. Entrepreneur Monitor Liaison Figurehead 315.-------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. Managing Diversity Anthropology Bureaucracy Remuneration 316.Seema desires for friendship, love, and a sense of belonging, we can say that she fulfils the_______ Physical need Self Actualization Social need Esteem 317.------------ is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation. Risk Uncertainty Ambiguity Accuracy 318.NAFTA stands for: North American Free Trade Agreement North Asian Free Trade Agreement North American Free Trade Association None of the given options 319.Which one of the following is not the characteristic of Weber’s ideal bureaucracy? Specialization of labor Formalization of rules Division of labor Formalization of links authority into a hierarchical structure 320.___________shows the management structure of an organization. Hierarchy Decision Tree Incremental Model Satisfying model 321.If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would Be: Theory Y manager Theory X manager Theory Z manager All of the given options 322.Getting work done with a minimum effort, expense, or waste is the definition of __________. Management Planning Efficiency Effectiveness 323.Which of the following is not an argument for the assumption of social responsibility by business? Long-run profits Stockholder interests Ethical obligations Costs 324._________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships. Mintzberg Abraham Maslow Robert Owen Henri Fayol FINALTERM EXAMINATION Spring 2009 MGT503 Principal of Management Question No: 1 ( Marks: 1 ) - Please choose one What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another ► Effective leaders possess certain traits that are situation specific Lack of success in identifying an effective leadership style generalize-able to all situations led to consideration of situational factors—i.e., any particular style of leadership could be effective depending on the situation. Question No: 2 ( Marks: 1 ) - Please choose one Which of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization ► For individual companies, increased productivity means a more competitive cost structure ► Productivity is a composite of people and operations variables ► Productivity can be improved by dealing with large number of suppliers Question No: 3 ( Marks: 1 ) - Please choose one All of the following are primary management functions EXCEPT: ► Setting goals ► Hiring employees ► Monitoring activities ► Motivating employees Question No: 4 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator 1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation. Question No: 5 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 6 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 7 ( Marks: 1 ) - Please choose one Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management? ► Planning ► Organizing ► Leading ► Controlling Question No: 8 ( Marks: 1 ) - Please choose one Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ►Middle management ► First-line management Question No: 9 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 point ► 14 points ► 15 points Fayol gives us 14 principles of management which are still being used nowadays. Question No: 10 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies. Question No: 11 ( Marks: 1 ) - Please choose one The father of industrial psychology is: ► Roert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure Question No: 12 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback Feedback: information about results and organizational status relative to its environment. Question No: 13 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? ► Analytic ► Conceptual ► Directive ► Behavioral The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of thinking. Question No: 14 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning The intent of scenario planning is not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions Question No: 15 ( Marks: 1 ) - Please choose one Mission Statement of Dow Chemicals is: “To share the world’s obligation for the protection of the environment.” This statement shows which of the following attributes of mission statement? ► Desired public image ► Customers ► Location ► Self concept Concern for public image: what are the organization’s public responsibilities and what image is desired? Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed? ► Management by objective ► Management by resources ► Management by authority ► Management by system In Management by objectives (MBO) specific performance goals are jointly determined by employeesand their managers, progress toward accomplishing these goals is periodically reviewed, and rewards are allocated on the basis of this progress. Question No: 18 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level ► Lower level The weaknesses of MBO are that it 1. Tends to falter without strong, continual commitment from top management. Question No: 19 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: ► Forward vertical integration ► Backward vertical integration ► Forward horizontal integration ► Backward horizontal integration Vertical integration involves effecting growth through the production of inputs previously provided by suppliers or through the replacement of a customer role (Such as that of a distributor) by disposing of one’s own outputs. 1) Backward integration occurs when a business grows by becoming its own supplier Question No: 20 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have the largest share of a rapidly growing market? ► Cash cow ► Question mark ► Star ► Dogs Question No: 21 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 22 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Work specialization is the degree to which the work necessary to achieve organizational goals is broken down into various jobs. In Work specialization the tasks in an organization are divided into separate jobs. Another term for this is division of labor. Question No: 23 ( Marks: 1 ) - Please choose one As the number of employees in an organization grows, structure tends to become more: ► Informal ► Centralized ► Decentralized ► Specialized Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Product ► Functional ► Process ► Geographical Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line. LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear. Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license. Question No: 25 ( Marks: 1 ) - Please choose one The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called: ► Outdated structure ► A divisional structure ► Functional structure ► A simple structure Question No: 26 ( Marks: 1 ) - Please choose one “CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy A differentiation strategy involves attempting to develop products and services that are viewed as unique in the industry. Question No: 27 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? ► Decentralizing management functions ► Increasing inventory levels ► Increasing budget allowances ► Investing in employee training Question No: 28 ( Marks: 1 ) - Please choose one A complex uncertain environment influences an organization toward which of the following? ► Work specification ► Departmentalization ► Decentralization ► Formalization Organizations should move toward a decentralized structure when The environment is increasingly uncertain Question No: 29 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Organization design is the process of developing an organization structure. Organizational design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control, centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements. Question No: 30 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority A simple structure is an organizational design with low departmentalization, wide spans of , authority centralized in a single person, and little formalization. a. Its strengths are its flexibility, speed and low cost to maintain. b. Its major drawback is that it’s most effective in small organizations Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desir ► Need ► Fashion A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need creates tension that stimulates drives within an individual. These drives generate a search behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension. Hence motivation is the force that energizes behavior, gives direction to Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Effort is a measure of intensity or drive. High levels of effort are unlikely to lead t favorable job performance unless the effort is channeled in a direction that benefits the organization. Question No: 33 ( Marks: 1 ) - Please choose one Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy ► Convenient Question No: 34 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization Question No: 35 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? ► Recognition ► Responsibility ► Advancement ► Status Motivator factor can only lead workers to feel satisfied and motivated. a. Achievement b. Responsibility c. Work itself d. Recognition e. Growth and achievement Question No: 36 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high: ► Need for achievement ► Need for affiliation ► Need for power ► Need for sympathy The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work. . The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others. . The need for power (nPow) is the desire to influence others and control one’s environment. Question No: 37 ( Marks: 1 ) - Please choose one While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotio ► Appreciation letters ► Job satisfaction Money and promotions are typically low on the motivation priority list for professionals. Job challenge is usually ranked high as is support and the feeling that they’re working on something important. Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT an option while motivating low skilled employees? ► Clarity of goals ► Security ► High pay ► Job satisfaction Low-skilled minimum-wage workers typically have limited education and skills; offering higher pay is usually not an option. Question No: 39 ( Marks: 1 ) - Please choose one Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT: ► Ability to explain the vision ► Ability to express the vision ► Ability to extend the vision ► Ability to enforce the vision Skills do visionary leaders have a. The ability to explain the vision to others. b. The ability to express the vision not just verbally but through behavior. c. The ability to extend or apply the vision to different leadership contexts. Question No: 40 ( Marks: 1 ) - Please choose one Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following? ► Charismatic ► Transformational ► Transactional ► Democratic-participative Transactional leaders are leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements. Question No: 41 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Work Group Processes A. Group processes are the dynamic, inner workings of groups as they operate over a period of time. 1. Process loss is the energy diverted from the task to develop and operate the groupitself. 2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses. 3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members. Question No: 42 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: ►It is easy to use ► It is accurate ► It facilitates feedback ► It can be done with little preparation Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is the process of monitoring activities and correcting any significant deviations? ► Controlling ► Planning ► Organizing ► Leading Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is NOT a formal group? ► Command groups ► Task forces ► Cross-functional teams ► Business unit alliances A formal group is a group officially planned and created by an organization for a specific purpose. a. A command or functional group is a formal group consisting of a manager and all the subordinates who report to that manager. Question No: 45 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 46 ( Marks: 1 ) - Please choose on Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 47 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Function Management Roles: Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks? ► Formal groups ► Informal groups ► Command groups ► Interest groups Formal groups work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals. Informal groups : Groups that are independently formed to meet the social needs of their members. Question No: 50 ( Marks: 1 ) - Please choose one There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control Clan control relies on values, beliefs, traditions, corporate culture, share norms and information relationships to regulate employee behaviors and facilitate the reaching of organizational goals. Question No: 51 ( Marks: 5 ) Is organizing important for all levels of managers? Give your opinion. Question No: 52 ( Marks: 10 ) ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working. Propose different measures for encouraging cohesion in your team. Question No: 53 ( Marks: 10 ) Suppose that an organization has some distinctive competencies, how long it will retain those competencies? Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. 325.Toyota motor company will be called efficient if it produces: o High quality products at relatively low cost o Quality products at high cost o High quality products at relatively high cost o Quality products at low cost 326.Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? o People orientation o Attention to detail o Outcome orientation o Aggressiveness 327.Interpersonal and communication skills are often referred to as:  Technical skills  Conceptual skills  People skills  Planning skills 328.Organizational culture is similar to an individual’s:  Skills  Personality pg 33  Motivation  Ability 329.Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?  Clustering  Brainstorming  Nominal group technique  Group interview 330.To determine the _____________, a manager must determine what is relevant or important in resolving the problem.  Geocentric behavior needed  Number of allowable alternatives  Weighting of decision criteria  Decision criteria 331.Fredrick Taylor was the student of: }  Robert Owen  Charles Babbage {hugo munsterbeg pg 21  Henry Towne 332.Plant managers come under which of following management levels?  First-line managers  Non-managerial employees  Middle managers  Top managers 333.A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role?  Informational  Leader  Liaison  Disseminator 334.Which of the following is important in effectively implementing the chosen alternative in the decision-making process?  Getting upper-management support  Double-checking your analysis for potential errors  Allowing those impacted by the outcome to participate in the process  Ignoring criticism concerning your chosen alternative 335.Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?  Clustering  Brainstorming  Nominal group technique  Group interview 336.The most important point of Prof. Edward Deming’s Philosophy was:  Achieving the Goals  Consistency of Purpose  Wastage of the resources should be minimized  Collaboration among the members 337.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Pg 32  Public expectation  Ethical obligation  Public image  Discouragement of government regulation 338.The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________.  Legislators  Pressure groups  Employees  Lawyers 339.The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner:  Carnegie Milton  Charles Darwin  Milton Freeman  Milton Friedman 340.Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?  Power distance    Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 341.The following four different approaches to management thinking were developed in the first half of the 20th century:  Scientific management, general administrative, quantitative, and contingency approach.  Scientific management, general administrative, quantitative, andorganizational behavior.  General administrative, globalization, organizational behavior, and quantitative.  Systems approach, scientific management, general administrative, and organizational behaviour.  Scientific management, Hawthorne Studies, quantitative, and organizational behavior. 342.________________ need involves the desire to affiliate with and be accepted by others.  Esteem  Belongingness  Safety  Self Actualization 343.___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed.  Benchmarking  Budgeting  Schedulingpg 53  Competitor intelligence 344.Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:  Total Quality Management  Knowledge management  Operations Management  Management of Information System 345.Conceptual skills relate to a manager’s ability to  · Take a strategic view of how parts of the organization function  · Solve detailed problems in groups  · Correctly evaluate organizational problems  · Understand and interact effectively with others in the organization 346.For a company such as PIA, a bank would be an example of what kind of factor in its specific environment? a) Competitor b) Special-interest group c) Supplier d) Government agency 347.If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as: a) Fulfilling its social obligation b) Socially aware c) Socially image conscious d) Socially responsive 348.An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:  Economies of commitment  Escalation of commitment  Dimensional commitment  Expansion of commitment 349.Which of the following means that you achieve the best possible balance among several goals? a) Sacrificing b) Optimizing c) Satisficing d) Minimizing 26.Which viewpoint emphasizes finding ways to manage work more efficiently? A Behavioral B Quantitative C Classical D Qualitative 27. The set of strengths, characteristics and qualities including skills, technologies, or resources that distinguish a firm from its competitors is called: Select correct option: Scope Distinctive Competency Resource deployment Effective strategy 28.A leading supporter of the classical view argues that anytime managers decide on their own to spend their organization’s resources for the “social good,” are: Select correct option: Contributing social benefits in the name of goodwill Just doing what the government says they have to do Helping make society a better place for everyone to live Adding to the costs of doing business 29.The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Select correct option: Public expectation Ethical obligation Public image Discouragement of government regulation 30.A production plan usually includes: Select correct option: Prices of organization's products Evaluation of the weaknesses of the business Names of suppliers of raw materials Flow of orders for goods or services 31.Which of the following types of plans is highly interdependent and must take into account the resources and capabilities of the entire organization and its external environments? Select correct option: Operational plans Strategic plans Tactical plans Budgetary plans 32.A plan used to operationalize any other kind of plan is called: Select correct option: Reaction plan Specific plan Directional plan Action plan The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Select correct option: Public expectation Ethical obligation Public image Discouragement of government regulation Non-programmed decisions are typically made under a condition of which of the following? Select correct option: Certainty Low levels of risk Uncertainty Reliability The _______ suggested that when a manager or leader shows concern for employees, their motivation and productivity levels are likely to improve. Select correct option: Hawthorne effect Hawthorne studies not sure Human relations approach Administrative management An organization is called: Select correct option: The physical location where people work A collection of individuals working for the same company A deliberate arrangement of people to accomplish some specific purpose A group of individuals focused on profit-making for their shareholders A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation The sales and marketing component of e-business is: Select correct option: Intranet Evolution E-commerce Extranet not sure - Show quoted text - Stakeholder's not sure- Show quoted text - - Show quoted text - -**~Sometimes you put walls up, not to keep people out, but to see who cares enough to break them down~** http://groups.google.com/group/vuZs/web/mbacourselist?_done=/group/vuZone%3F mailto:[email protected] - Show quoted text - Fall 2008_FinalTerm_MGT503_s1_solved FINALTERM EXAMINATION Fall 2008 MGT503- Principles of Management (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one Value chain partners are part of which of the following component of Value Chain Management. ► Technical investment ► Leadership ► Coordination and Collaboration ► Planning Question No: 2 ( Marks: 1 ) - Please choose one The process of managing the entire sequence of integrated activities and information about product flow is called: ► Total Quality Management ► Supply Chain Management ► Kaizen ► Value Chain Management Question No: 3 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: ► Feed forward control ► Concurrent control ► Feedback control ► Management control Question No: 4 ( Marks: 1 ) - Please choose one The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called: ► Intranet ► Extranet ► Videoconference ► E-mail Question No: 5 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? ► Democratic-participative ► Laissez-faire ► Autocratic ► Democratic-consultative Three types of leadership behavior styles were identified. a. Autocratic leaders tend to make unilateral decisions, dictate work methods, limit worker knowledge about goals to just the next step to be performed, and sometimes give feedback that is punitive. b. Democratic leaders tend to involve the group in decision making, let the group determine work methods, make overall goals known, and use feedback as an opportunity for helpful coaching. c. Laissez-faire leaders generally give the group complete freedom, provide necessary materials, participate only to answer questions, and avoid giving feedback. Question No: 6 ( Marks: 1 ) - Please choose one According to Fiedler, in moderately favorable situations which of the following leader performs better? ► Structure oriented ► Position oriented ► Production oriented ► Relationship oriented Question No: 7 ( Marks: 1 ) - Please choose one The recent survey depicts that in the opinion of employees the most powerful workplace motivator is: ► Flextime ► Recognition ► Goals ► Salary Question No: 8 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? ► Expectancy ► Three-needs ► Goal-setting ► Equity Equity theory recognizes that individuals are concerned with their absolute rewards as well as the relationship of those rewards to what others receive. Question No: 9 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? ► Working Conditions ► Salary ► Relationship with supervisor ► Work itself Hygiene factors are necessary to keep workers away from feeling dissatisfied. There are several hygiene factors. a. Pay b. Working conditions c. Supervisors d. Company policies Question No: 10 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? ► Safety ► Esteem ► Physiological ► social Maslow’s hierarchy of needs from the most basic to the highest. a. Physiological needs are basic and include needs for food, water, and shelter. b. Safety needs pertain to the desire to be safe, secure and free from threats to our existence. c. Belongingness needs involve the desire to affiliate with and be accepted by others. d. Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others. e. Self-actualization needs pertain to the requirement of developing our capabilities and reaching our full potential. Question No: 11 ( Marks: 1 ) - Please choose one Maslow's hierarchy of needs theory proposes that every person has a hierarchy of: ► Four needs ► Five needs ► Three needs ► Six needs Question No: 12 ( Marks: 1 ) - Please choose one What should a manager do while motivating employees? ► Increase wages and salaries ► Incorporate promotional opportunities ► Recognize individual differences ► Use employee-recognition program Question No: 13 ( Marks: 1 ) - Please choose one An unsatisfied need creates which type of emotion? ► Anxiety ► Tension ► Drive ► Pressure Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Question No: 15 ( Marks: 1 ) - Please choose one Contemporary organizational design includes all of the following EXCEPT : ► Team based structure ► Matrix structure ► Project structure ► Divisional structure Traditional Designs includes (simple, divisional, Functional) Contemporary Designs includes (Team, matrix, Project, Boundary less) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is the crucial element of team structure? ► Employee empowerment ► Faster decision-making ► Inexpensive to maintain ► Clear chain of command Description: Some of important features of Team based structure Employees are more involved and empowered. Reduce barrier among functional areas. No. clear chain of command Pressure on team to perform Question No: 17 ( Marks: 1 ) - Please choose one Which of the following factors influence an organization towards centralization? ► Lower-level managers want a part in decision making ► Environment is complex and uncertain ► Decisions are significant ► Company is geographically dispersed Question No: 18 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? ► Span of control ► Decentralization ► Departmentalization ► Chain of command Question No: 19 ( Marks: 1 ) - Please choose one An organization that groups activities according to women's footwear, men's footwear, apparel and accessories would use which of the following departmentalization? ► Product ► Customer ► Geographic ► Functional Question No: 20 ( Marks: 1 ) - Please choose one What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer Question No: 21 ( Marks: 1 ) - Please choose one Which of the following is not among the three perspectives that should be considered in preparing a business plan? ► Marketing perspective ► Perspective of the entrepreneur ► Investor perspective ► Technical perspective Reference http://books.google.ae/books?id=7AGX2Hdhop8C&pg=RA1-PA188&lpg=RA1- PA188&dq=three+perspectives+that+should+be+considered+in+preparing+a+business +plan&source=bl&ots=ARnTL4Qy0u&sig=TyNfSmKrNBbPKkMdvsvxto-14o&hl=en&ei=BolQSpPhBJCAsgPF68iqDQ&sa=X&oi=book_result&ct=result&resnum= 1 (page 188,189) Question No: 22 ( Marks: 1 ) - Please choose one An organization's structure should facilitate which of the following? ► Chain of command ► Necessity of departmentalization ► Achievement of goals ► Span of control Question No: 23 ( Marks: 1 ) - Please choose one In which organizational structure employee have two managers? ► Team ► Learning ► Boundaryless ► Matrix Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Process ► Geographical ► Functional ► Product Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is a process by which individuals pursue opportunities, fulfill needs and wants through innovation, without regard to the resources they currently control? ► Small business ownership ► Innovative Management ► Entrepreneurship ► Privatization Question No: 26 ( Marks: 1 ) - Please choose one First step of strategic management process, the mission, answers which of the following question? ► What business should we be in? ► What is our reason for being in business? ► Who are our customers? ► Who are our creditors? Question No: 27 ( Marks: 1 ) - Please choose one When the hierarchy of organizational goals is clearly defined, it forms an integrated network of goals which is called: ► Hierarchical-link chain ► Means-ends chain ► Weakest-link chain ► Level-level chain The three levels of goals within an organization form a hierarchy of goals, with lowerlevel goals forming a mean-end chain with the next level of goals. 1. Strategic goals are broadly defined targets or future end results set by top management. 2. Tactical goals are the targets or future end results usually set by middle management for specific departments or units. 3. Operational goals are those targets or future end results set by lower management that address specific, measurable outcomes required from the lower levels. Question No: 28 ( Marks: 1 ) - Please choose one Safeguard is an anti-bacterial soap that provides superior longer lasting germ protection. Through this soap Procter & Gamble is practicing which of the following strategies? ► Stability Strategy ► Differentiation strategy ► Emergent strategy ► Cost leadership strategy Question No: 29 ( Marks: 1 ) - Please choose one At the first step of goal setting a manager should: ► Evaluate available resources ► Review organization’s mission ► Write down goals ► Estimate expected benefits Question No: 30 ( Marks: 1 ) - Please choose one Which of the following is a primary benefit of MBO? ► Avoid competition ► Resistance against new entrance ► Improve employee motivation ► Increase resources Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 32 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat Question No: 33 ( Marks: 1 ) - Please choose one Which of the following strategy specifies the range of markets in which an organization will compete? ► Scope ► Distinctive Competency ► Resource deployment ► Effective strategy Question No: 34 ( Marks: 1 ) - Please choose one Few years ago Nike has problem with inconsistency of goals. The firm was producing high quality shoes but they were not stylish. As a result company lost substantial market share. In this situation which kind of goal was missing? ► Manufacturing goal ► Marketing goal ► Financial goal ► Operational goal Question No: 35 ( Marks: 1 ) - Please choose one Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following? ► Strategic goal ► Operational goal ► Tactical goal ► Personal goal Question No: 36 ( Marks: 1 ) - Please choose one Which of the following group technique allows group members to meet together, but also allows independent thinking? ► Groupthink ► Electronic meetings ► Brainstorming ► Nominal group technique Question No: 37 ( Marks: 1 ) - Please choose one Many decisions fail after the final choice because of the occurrence of which of the following? ► Decision criteria weights were incorrect ► People affected failed to accept the solution ► Satisficing occurred ► Choice was wrong Question No: 38 ( Marks: 1 ) - Please choose one Which of the following term sometimes used to describe picking a course of action that is satisfactory under the circumstances? ► Escalation of commitment ► Satisficing ► Risk ► Bounded rationality Question No: 39 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 40 ( Marks: 1 ) - Please choose one The decision-making model consists of four styles: directive, analytic, behavioral and _______. ► Conceptual ► Intuitive ► Group interaction ► Laggard a. The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of thinking. b. The analytic style is one characterized by a high tolerance for ambiguity and a rational way of thinking. c. The conceptual style is characterized by an intuitive way of thinking and a high tolerance for ambiguity. d. The behavioral style is one characterized by a low tolerance for ambiguity and an intuitive way of thinking. Question No: 41 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? ► Rule ► Procedure ► Policy ► Plan Question No: 42 ( Marks: 1 ) - Please choose one A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 43 ( Marks: 1 ) - Please choose one Which of the following approaches recognize differences among organizations and categorizes variables that affect an organization's performance? ► Process approach ► Contingency approach ► Function approach ► System approach Question No: 44 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy people’s need for : ► Esteem ► Belongingness ► Self-actualization ► Safety Question No: 45 ( Marks: 1 ) - Please choose one “Specialization increases output by making employees more efficient” it is called: ► Division of work ► Authority ► Scalar chain ► Order Question No: 46 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points ► 15 points Question No: 47 ( Marks: 1 ) - Please choose one Which of the following functions or activities involve recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 48 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Responsibility Question No: 49 ( Marks: 1 ) - Please choose one The person who maintains network of connection outside the organization to obtain information is called: ► Entrepreneur ► Disseminator ► Spokesperson ► Liaison The liaison maintains a network of contacts outside the work unit to obtain information. Question No: 50 ( Marks: 1 ) - Please choose one Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by maslow? ► Self-actualization ► Safety ► Social ► Esteem Question No: 51 ( Marks: 5 ) Who are responsible for setting goals? Do you think different Managers set goals, or one manager is responsible for it? ANS: GOAL SETTING: Goals are the desired outcomes for the individuals, groups or organizations. The success of an organization depends on its goals and how they are achieved. Goal setting is the responsibility of a manager. There are three managers at three different levels: • • • Top manager Middle manager First Line manager 1. Top manager sets the strategic goals which are organization wide. 2. Middle managers set Tactical goals 3. First line managers set operational goals which are related to the operations of the organization. Each manager is responsible for setting goals at different level. But it is important that all the goals set by managers should be in accordance to organization's mission. Question No: 52 ( Marks: 10 ) Describe the significant workplace issues that affect motivation in today's workforce. ANS: MOTIVATION: It is the willingness to exert high levels of efforts to reach organizational goals. Motivation is an important aspect in today's world where competition is increasing day by day, so there is a strong need for motivating employees in order to get best performance from them. Inspite the importance of motivation there are various issues which affect the motivation in today's workforce. Some of the such factors are given below: • Inappropriate Goals: the goal itself acts as a motivator but if not set well it creates lack of understanding in employees which results in poor performance. • Recognition: In today's world recognition acts as a strong motivator. If a worker's performance is good he needs to be recognized so that his performance is reinforced but if there is lack of recognition it will de- motivate the worker. Salary/Pay: The basic physiological needs are satisfied by money so salary /pay plays an important role in motivating an employee. If it is not upto to the limit where it satisfies workers basic needs it is obvious that low salary will cause de-motivation in employee. Opportunities: Everyone desires to develop their capabilities and reaching their full potential, it can somehow be achieved by career opportunities offered by the organization. If an organization does not allow an employee to excel in his/her career this may lose his interest in work. Work Itself: The job and the working conditions if not liked by worker he will not do his job with interest and will yield low performance. • • • Question No: 53 ( Marks: 10 ) How can a manager make the delegation process more effective? Give logical reasons to support your answer. ANS: DELEGATION: Delegation is the assignment of part of manager's work to others along with responsibility and authority. Effective Delegation: Delegation can be made effective in many ways:  Trust: It is very important while delegating to have full trust in the subordinates. If manger lacks trust in subordinates he will always have a threat of their failure.  Training the subordinates: Delegation can be effectively done if subordinates know what and how they have to do their work. For this they must be trained well.  Manager's knowledge about delegation: While delegating manager should know how to delegate i.e how to take work from subordinates and which tasks should be assigned to subordinates. Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. ANS: BOSTON CONSULTING GROUP (BCG) MATRIX: The BCG matrix was developed by Boston Consulting Group. Its main purpose was to compare different businesses in an organization's portfolio on the basis of market share and market growth. It helps the organization in allocating resources to its various b+usinesses. Categories of BCG matrix: The matrix defines four business groups. The SBUs plotted on BCG matrix can be classified as follows: • • • • Star: Star has a high market share in a growing market. Cash Cow: Cash Cow is an SBU which has high market share in a slowly growing market. Question Mark: Have low market share in a growing market. They are the problem creators. Dog: Has low market share in a low growing market. FINALTERM EXAMINATION Spring 2009 Session 3 Question No: 1 ( Marks: 1 ) - Please choose one What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another ► Effective leaders possess certain traits that are situation specific Lack of success in identifying an effective leadership style generalize-able to all situations led to consideration of situational factors—i.e., any particular style of leadership could be effective depending on the situation. Question No: 2 ( Marks: 1 ) - Please choose one Which of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization ► For individual companies, increased productivity means a more competitive cost structure ► Productivity is a composite of people and operations variables ► Productivity can be improved by dealing with large number of suppliers Question No: 3 ( Marks: 1 ) - Please choose one All of the following are primary management functions EXCEPT: ► Setting goals ► Hiring employees ► Monitoring activities ► Motivating employees Question No: 4 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator 1) The entrepreneur acts as an initiator, designer, and encourager of change and innovation. Question No: 5 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 6 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 7 ( Marks: 1 ) - Please choose one Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management? ► Planning ► Organizing ► Leading ► Controlling Question No: 8 ( Marks: 1 ) - Please choose one Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management Question No: 9 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points ► 15 points Fayol gives us 14 principles of management which are still being used nowadays. Question No: 10 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies. Question No: 11 ( Marks: 1 ) - Please choose one The father of industrial psychology is: ► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Hugo Munsterbeg (1863-1916) is considered to be the “father of industrial psychology” and is regarded by students of psychology as an important figure Question No: 12 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback Feedback: information about results and organizational status relative to its environment. Question No: 13 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? ► Analytic ► Conceptual ► Directive ► Behavioral The directive style is one that’s characterized by low tolerance for ambiguity and a rational way of thinking. Question No: 14 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning The intent of scenario planning is not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions Question No: 15 ( Marks: 1 ) - Please choose one Mission Statement of Dow Chemicals is: “To share the world’s obligation for the protection of the environment.” This statement shows which of the following attributes of mission statement? ► Desired public image ► Customers ► Location ► Self concept Concern for public image: what are the organization’s public responsibilities and what image is desired? Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed? ► Management by objective ► Management by resources ► Management by authority ► Management by system In Management by objectives (MBO) specific performance goals are jointly determined by employeesand their managers, progress toward accomplishing these goals is periodically reviewed, and rewards are allocated on the basis of this progress. Question No: 18 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level ► Lower level The weaknesses of MBO are that it 1. Tends to falter without strong, continual commitment from top management. Question No: 19 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: ► Forward vertical integration ► Backward vertical integration ► Forward horizontal integration ► Backward horizontal integration Vertical integration involves effecting growth through the production of inputs previously provided by suppliers or through the replacement of a customer role (Such as that of a distributor) by disposing of one’s own outputs. 1) Backward integration occurs when a business grows by becoming its own supplier Question No: 20 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have the largest share of a rapidly growing market? ► Cash cow ► Question mark ► Star ► Dogs Question No: 21 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 22 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Work specialization is the degree to which the work necessary to achieve organizational goals is broken down into various jobs. In Work specialization the tasks in an organization are divided into separate jobs. Another term for this is division of labor. Question No: 23 ( Marks: 1 ) - Please choose one As the number of employees in an organization grows, structure tends to become more: ► Informal ► Centralized ► Decentralized ► Specialized Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Product ► Functional ► Process ► Geographical Product departmentalization - Grouping activities by product line. Tasks can also be grouped according to a specific product or service, thus placing all activities related to the product or the service under one manager. Each major product area in the corporation is under the authority of a senior manager who is specialist in, and is responsible for, everything related to the product line. LA Gear is an example of company that uses product departmentalization. Its structure is based on its varied product lines which include women’s footwear, children’s footwear and men’s’ footwear. Process departmentalization - Grouping activities on the basis of product or service or customer flow. Because each process requires different skills, process departmentalization allows homogenous activities to be categorized. For example, the applicants might need to go through several departments namely validation, licensing and treasury, before receiving the driver’s license. Question No: 25 ( Marks: 1 ) - Please choose one The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called: ► Outdated structure ► A divisional structure ► Functional structure ► A simple structure Question No: 26 ( Marks: 1 ) - Please choose one “CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy A differentiation strategy involves attempting to develop products and services that are viewed as unique in the industry. Question No: 27 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? ► Decentralizing management functions ► Increasing inventory levels ► Increasing budget allowances ► Investing in employee training Question No: 28 ( Marks: 1 ) - Please choose one A complex uncertain environment influences an organization toward which of the following? ► Work specification ► Departmentalization ► Decentralization ► Formalization Organizations should move toward a decentralized structure when The environment is increasingly uncertain Question No: 29 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Organization design is the process of developing an organization structure. Organizational design is the process of developing or changing an organization’s structure. It involves decisions about six key elements: work specialization, departmentalization, chain of command, span of control, centralization/decentralization, and formalization. We need to take a closer look at each of these structural elements. Question No: 30 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority A simple structure is an organizational design with low departmentalization, wide spans of control, authority centralized in a single person, and little formalization. a. Its strengths are its flexibility, speed and low cost to maintain. b. Its major drawback is that it’s most effective in small organizations Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion A need is an internal state that makes certain outcomes appear attractive. An unsatisfied need creates tension that stimulates drives within an individual. These drives generate a search behavior to findparticular goals that, if attained, will satisfy the need and reduce the tension. Hence motivation is the force that energizes behavior, gives direction to Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Effort is a measure of intensity or drive. High levels of effort are unlikely to lead to favorable job performance unless the effort is channeled in a direction that benefits the organization. Question No: 33 ( Marks: 1 ) - Please choose one Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy ► Convenient Question No: 34 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization Question No: 35 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? ► Recognition ► Responsibility ► Advancement ► Status Motivator factor can only lead workers to feel satisfied and motivated. a. Achievement b. Responsibility c. Work itself d. Recognition e. Growth and achievement Question No: 36 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high: ► Need for achievement ► Need for affiliation ► Need for power ► Need for sympathy The need of achievement (nAch) is the desire to accomplish challenging tasks and achieve a standard of excellence in one’s work. . The need for affiliation (nAff) is the desire to maintain warm, friendly relationships with others. . The need for power (nPow) is the desire to influence others and control one’s environment. Question No: 37 ( Marks: 1 ) - Please choose one While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotion ► Appreciation letters ► Job satisfaction Money and promotions are typically low on the motivation priority list for professionals. Job challenge is usually ranked high as is support and the feeling that they’re working on something important. Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT an option while motivating low skilled employees? ► Clarity of goals ► Security ► High pay ► Job satisfaction Low-skilled minimum-wage workers typically have limited education and skills; offering higher pay is usually not an option. Question No: 39 ( Marks: 1 ) - Please choose one Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT: ► Ability to explain the vision ► Ability to express the vision ► Ability to extend the vision ► Ability to enforce the vision Skills do visionary leaders have a. The ability to explain the vision to others. b. The ability to express the vision not just verbally but through behavior. c. The ability to extend or apply the vision to different leadership contexts. Question No: 40 ( Marks: 1 ) - Please choose one Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following? ► Charismatic ► Transformational ► Transactional ► Democratic-participative Transactional leaders are leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements. Question No: 41 ( Marks: 1 ) - Please choose one Which of the following group engages in collective work that requires joint effort and generates a positive synergy? ► Work group ► Work team ► Quality circle ► Functional team Work Group Processes A. Group processes are the dynamic, inner workings of groups as they operate over a period of time. 1. Process loss is the energy diverted from the task to develop and operate the groupitself. 2. Positive synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses. 3. Negative synergy is the force that results when group process losses are greater than any gains achieved from combining the forces of group members. Question No: 42 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: ► It is easy to use ► It is accurate ► It facilitates feedback ► It can be done with little preparation Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is the process of monitoring activities and correcting any significant deviations? ► Controlling ► Planning ► Organizing ► Leading Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is NOT a formal group? ► Command groups ► Task forces ► Cross-functional teams ► Business unit alliances A formal group is a group officially planned and created by an organization for a specific purpose. a. A command or functional group is a formal group consisting of a manager and all the subordinates who report to that manager. Question No: 45 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 46 ( Marks: 1 ) - Please choose one Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 47 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Function Management Roles: Managers fulfill a variety of roles. A role is an organized set of behaviors that is associated with a particular office or position Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks? ► Formal groups ► Informal groups ► Command groups ► Interest groups Formal groups work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals. Informal groups : Groups that are independently formed to meet the social needs of their members. Question No: 50 ( Marks: 1 ) - Please choose one There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control Clan control relies on values, beliefs, traditions, corporate culture, share norms and information relationships to regulate employee behaviors and facilitate the reaching of organizational goals. Question No: 51 ( Marks: 5 ) Is organizing important for all levels of managers? Give your opinion. Question No: 52 ( Marks: 10 ) ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working. Propose different measures for encouraging cohesion in your team. Question No: 53 ( Marks: 10 ) Suppose that an organization has some distinctive competencies, how long it will retain those competencies? Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting Group (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. FINALTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one All of the following are requirements for successful value chain management EXCEPT : ► Coordination and Collaboration ► Continuous Process Improvement ► Organizational Processes ► Technology Investment Question No: 2 ( Marks: 1 ) - Please choose one An individual's belief that he or she is capable of performing a task is called: ► Self esteem ► Self direction ► Self efficacy ► Self confidence Question No: 3 ( Marks: 1 ) - Please choose one The most important point of Prof. Edward Deming’s Philosophy was: ► Achieving the Goals ► Consistency of Purpose ► Wastage of the resources should be minimized ► Collaboration among the members Question No: 4 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 5 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: ► Planning ► Organizing ► Leading ► Controlling Question No: 6 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 7 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. ► Clinical ► Industrial ► Behavior ► Theoretical Question No: 8 ( Marks: 1 ) - Please choose one Two major characteristics of open system are : ► Negative entropy and synergy ► Positive entropy and synergy ► Entropy and synergy ► Anthropology and synergy Question No: 9 ( Marks: 1 ) - Please choose one In Europe today banks and insurance companies are linking up in an effort to market a wide array of financial products that each would have trouble selling on its own. They are practicing which of the following concept? ► Transformation ► Entropy ► Negative Entropy ► Synergy Question No: 10 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 11 ( Marks: 1 ) - Please choose one Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender? ► Integrative social contracts ► Right view of ethics ► Utilitarian view of ethics ► Theory of justice of ethics Question No: 12 ( Marks: 1 ) - Please choose one Only employees with top-secret clearance may enter the sealed room, is an example of which of the following? ► Rule ► Procedure ► Policy ► Plan Question No: 13 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 14 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? ► Maximizing ► Satisficing ► Risky ► Optimal Question No: 15 ( Marks: 1 ) - Please choose one All of the following include in the definition of planning EXCEPT: ► Defining organization’s objectives or goals ► Establishing an overall strategy for achieving objectives or goals ► Allocating resources and developing a chain of communication ► Developing a hierarchy of plans to integrate and coordinate activities Question No: 16 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement? ► Location ► Customers ► Self concept ► Desired public image Question No: 17 ( Marks: 1 ) - Please choose one When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which one of the following type of planning is used? ► Environmental planning ► Economic planning ► Informal planning ► Formal planning Question No: 18 ( Marks: 1 ) - Please choose one In those organizations where formal planning did not lead to higher performance, the culprit may be which of the following? ► Employees ► Marketing plan ► Management ► Environment Question No: 19 ( Marks: 1 ) - Please choose one Which of the folowing is the set of strengths, characteristics and qualities including skills, technologies or resources that distinguish a firm from its competitors? ► Scope ► Distinctive Competency ► Resource deployment ► Effective strategy Question No: 20 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: ► Strength ► Weakness ► Opportunity ► Threat Question No: 21 ( Marks: 1 ) - Please choose one ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies? ► Merger ► Stability ► Retrenchment ► Acquisition Question No: 22 ( Marks: 1 ) - Please choose one Few years before Polka was a leading brand of ice-cream in Pakistan. Than it was purchased by Walls and all its products were replaced with “Walls” name. Here "Walls" adopted which of the following strategy? ► Merger ► Vertical integration ► Acquisition ► Horizontal integration Question No: 23 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have only a small share of a quickly growing market? ► Star ► Dogs ► Cash cow ► Question mark Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is NOT a strategy implementation step? ► Define strategic tasks ► Develop implementation agenda ► Develop mission and goals ► Assess organizational capabilities Question No: 25 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Question No: 26 ( Marks: 1 ) - Please choose one While making a business plan an entrepreneur cannot conduct market research until he: ► Develops legal plan ► Develops insurance plan ► Writes cover letter ► Chooses product or service Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is the set of elements that can be used to configure an organization? ► Organization structure ► Organization design ► Organization chart ► Organization rotation Question No: 28 ( Marks: 1 ) - Please choose one An owner of an organization hires a sales representative to market his products. He gave power to sale representative to make certain decision. He has been given: ► Responsibility ► Span of control ► Authority ► Accountability Question No: 29 ( Marks: 1 ) - Please choose one What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled? ► Product ► Geographic ► Outcome ► Customer Question No: 30 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? ► Decentralization ► Departmentalization ► Chain of command ► Span of control Question No: 31 ( Marks: 1 ) - Please choose one Today the concepts of Unity of Command, Authority and Responsibility are less important because of which of the following? ► Organizational structure ► Centralization and decentralization ► Employee’s Empowerment and Information Technology ► Departmentalization Question No: 32 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and many hierarchical levels is: ► Tall Structure ► Flat Structure ► Matrix Structure ► Divisional Structure Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is a weakness of a simple structure? ► It relies on one person ► It is not flexible ► It is expensive ► There is unclear accountability Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is a contemporary organizational structural design? ► Functional ► Divisional ► Learning ► Simple Question No: 35 ( Marks: 1 ) - Please choose one Which type of organizational entity is more of an organizational mind-set than a structured design? ► Matrix ► Boundaryless ► Functional ► Learning Question No: 36 ( Marks: 1 ) - Please choose one Which of the following creates the “Dual Chain of Command?” ► Team based and Project Structure ► Functional and Simple structure ► Project and matrix Structure ► Simple and matrix Structure Question No: 37 ( Marks: 1 ) - Please choose one An unsatisfied need creates which type of emotion? ► Anxiety ► Tension ► Drive ► Pressure Question No: 38 ( Marks: 1 ) - Please choose one People who want to exert more power often engage in which of the following activities? ► Visionary leadership ► Reward power ► Office politics ► Charismatic training Question No: 39 ( Marks: 1 ) - Please choose one At Sony (an electronics manufacturer) a special team was selected to work out a marketing plan for its newest product, a voice-activated DVD player, that uses voice recognition commands instead of control buttons. During their most recent meeting, there was a conflict between a design manager and a marketing representative about whose responsibility it was to draft the marketing plan. Several members of the team got into a shouting match with one another. This team seems to be at which of the following stages of group development? ► Conflict ► Forming ► Norming ► Storming Question No: 40 ( Marks: 1 ) - Please choose one A specific group of accountants at an accounting firm that meets regularly to develop better auditing procedures for the firm can be referred as which of the following? ► Task force ► Functional team ► Cross-functional team ► Virtual team Question No: 41 ( Marks: 1 ) - Please choose one It is most appropriate to use oral communication when you have to communicate: ► A monthly report to the CEO on company performance ► An impersonal message to a group of people ► A lengthy welcoming message to a new salesperson ► A brief, time sensitive personal massage Question No: 42 ( Marks: 1 ) - Please choose one Atif just received the news that he has received the promotion for which he has been waiting for two years. He is ecstatic. Every communication for the rest of the day will be affected by which of the following? ► Filtering ► Emotions ► Language ► Nonverbal cues Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals? ► Strategic organizing ► Strategic management ► Strategic positioning ► Strategic planning Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is the obligation or expectation to perform a duty? ► Responsibility ► Unity of command ► Chain of command ► Span of control Question No: 45 ( Marks: 1 ) - Please choose one Which one of Fayol’s 14 principles of management helps preserve the concept of a continuous line of authority? ► Unity of demand ► Unity of command ► Demand structure ► Continuous demand Question No: 46 ( Marks: 1 ) - Please choose one Mr. Kamran is a manager at virtual university of Pakistan. His responsibilities include developing a organization-wide marketing strategy that plays on the synergies between institute’s offered Programs in order to drive increased no. of students. Kamran is a: ► Middle manager ► First-line manager ► Top manager ► Non-managerial Question No: 47 ( Marks: 1 ) - Please choose one Which of the following was created by the unification of 12 countries in Europe? ► European Common Market ► European Union ► Western European Alliance ► Trans-European Market Question No: 48 ( Marks: 1 ) - Please choose one Motivation is the result of interaction between which of the following? ► Efforts and situation ► Employee and manager ► Efforts and intention ► Individual and situation Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are the hygiene factors? ► Fringe benefits, recognition and motivation ► Achievement, responsibility and growth ► Friendship groups, working conditions and responsibilities ► Company policies, working conditions and salary Question No: 50 ( Marks: 1 ) - Please choose one Which of the following is an example of body language? ► Eye contact ► Style of dress ► Facial expressions ► All of the given options Question No: 51 ( Marks: 5 ) Can individual be so much motivated that his/ her performance declines as a result of excessive efforts ? Discuss. Yes, in certain case its true. If a person set goals too high for himself, he may end up Demotivating himself because of the failure to achieve the goals. When rewards are used by organizations as payoffs for better performance, the intrinsic rewards, which are derived from person doing what they like, are reduced. Due to excessive efforts, person loss the control over own behavior so that pervious motivation diminishes. The elimination of extrinsic rewards can produce a shifting from an external to an internal explanation in an individual’s perception of thinking that why he works on a task. Too much motivation make person to think differentiate themselves from others by their desire to do things better. Question No: 52 ( Marks: 10 ) How can we implement Maslow’s Hierarchy of need theory in our life? Discuss in detail. Maslow's Hierarchy of Needs is based on the assumption that people are motivated by a series of five universal needs. These needs are ranked, according to the order in which they influence human behavior, in hierarchical fashion. Physiological needs are deemed to be the lowest- level needs. These needs but be fullfiled safety needs -- the needs for shelter and security Social needs include the need for belongingness and love esteem needs After social needs have been satisfied, ego and esteem needs self-actualization the need for self-realization, continuous self-development, and the process of becoming all that a person is capable of becoming. In daily life if we translate this theory its discusss food is basic need of human being we should look into this basic need to motivate our wokers Stability is equal to safety in malsow’s theory . friendship is equal to esteem in theory. Status and achievements esteem and achievement respectively. Above theory is used to motivate our works,. We also get guideline during our daily life. It provide us the path to look into needs of others. Question No: 53 ( Marks: 10 ) Do you think motivation comes from within a person or it is a result of the situation? Explain in your own words. What is motivation Motivation is the internal condition that activates behavior and gives it direction; and energizes and directs goal-oriented behavior Motivation comes from within. Very few people are highly motivated at work. Most people work at only a small fraction of their actual capabilities. Your Employer can create only motivational environment. It is up to you to motivate yourself. The highest levels of motivation come when we are in tune with our mind and thinking. Self-improvement is one of the best motivators because its comes from you inner feelings. Money Does Not Motivate. People adapt to the amount of money they are making that motivation is short- lived. Managers often try to motivate employees via promises of financial rewards and promotion but people likes motivators such as feeling valued and appericated. People are motivated when they feel understood. True motivation only comes from within an individual but it can only be started from external factors. Question No: 54 ( Marks: 10 ) XYZ Ltd is a firm which undertakes reconstruction and maintenance. The work is carried out by teams which operate independently of each other. As a team co-coordinator, you have investigated a number of recent customer complaints about delays. It appears that instructions given to head office are not reaching the teams quickly or clearly enough. The team’s come away feeling that head office lacks understanding of their work and respect for their inputs. You have identified the problem as poor communication on many levels. With the above stated issue explain the particular problems of upward communication in an organization. Suggest how upward communication can be improved? Upward communication flows from employees to managers. • • • • • • • • Upward communication can be used in order to keep managers aware of how employees feel about their jobs, their coworkers then we must provide them proper facility to communicate with management. A climate of trust, respect should be created between worker and managers. We should share decision making power with them. Listen Problems and exceptions of the team. Take Suggestions for improvement from team. Try to establish Performance reports to motivate them Look inot Grievances and disputes Spring 2009_MidTerm_MGT503_s4_solved MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 4) Question No: 1 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Role ► Obligation ► Responsibility ► Function Question No: 2 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Security ► Esteem ► Security ► Achievement ► Power Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is not a basic function of management process? ► Working ► Controlling ► Organizing ► Leading ► Working Question No: 4 ( Marks: 1 ) - Please choose one As managers move toward the organizational hierarchy, problems are more likely to become which of the following? ► Ill-structured ► Well-structured ► Ill-structured ► Programmed ► Non-programmed Question No: 5 ( Marks: 1 ) - Please choose one Ali is especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? ► Human skills ► Conceptual skills ► Organizational skills ► Technical skills ► Human skills Question No: 6 ( Marks: 1 ) - Please choose one A state legislative plan that calls for a 2.45 percent increase in tobacco sales tax for the next 2 years would be considered which of the following type of plan? ► Specific ► Strategic ► Operational ► Specific ► Directional Question No: 7 ( Marks: 1 ) - Please choose one Plans that apply to the entire organization, establish the organization's overall objectives and seek to position the organization in terms of its environment are called: ► Strategic plans ► Tactical plans ► Strategic plans ► Single-use plans ► Operational plans Question No: 8 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A project ► A Program ► A project ► A policy ► A rule Question No: 9 ( Marks: 1 ) - Please choose one Which of the following involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each and when they are to be completed? ► Scheduling ► Benchmarking ► Budgeting ► Competitor intelligence ► Scheduling Question No: 10 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? ► Satisficing ► Maximizing ► Satisficing ► Risky ► Optimal Question No: 11 ( Marks: 1 ) - Please choose one Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuckby his original statement. Asad is practicing which of the following? ► Bounded rationality ► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 12 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making? ► Conceptual ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 13 ( Marks: 1 ) - Please choose one Akbar has just been given the assignment of developing the marketing strategy for the company's new product to be introduced at Eid. Akbar will require which of the following type of decision making? Non-Programmed ► Ill-structured ► Programmed ► Non-Programmed ► Well-structured Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is the step in the decision-making process that follows identifying a problem and decision criteria? ► Allocating weights to the criteria ► Allocating weights to the criteria ► Analyzing the alternatives ► Selecting the best alternative ► Implementing the alternative Question No: 15 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: Decision criteria ► Discrepancies ► Decision criteria ► Scenarios ► Factor weights Question No: 16 ( Marks: 1 ) - Please choose one Which of the following must be present in order to initiate the decision-making process? ► Effective use of resources ► Plenty of time ► Pressure to act ► Time management ► Effective use of resources Question No: 17 ( Marks: 1 ) - Please choose one The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Feasibility ► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 18 ( Marks: 1 ) - Please choose one EU, NAFTA, FTAA and ASEAN are examples of: ► Regional trade alliances ► Regional trade alliances ► Foreign airlines ► Soccer teams in Europe ► New multinational corporations Question No: 19 ( Marks: 1 ) - Please choose one A society where there is relatively little job mobility and widely practiced lifetime employment would be an example of which of the following dimensions of national culture? ► Uncertainty avoidance ► Power distance ► Uncertainty avoidance ► Short- versus long-term orientation ► Individualism versus collectivism Question No: 20 ( Marks: 1 ) - Please choose one European Union was established in: ► February 1992 ► February 1992 ► January 1994 ► July 1992 ► November 1993 Question No: 21 ( Marks: 1 ) - Please choose one Under which of the following approach, managers impose and enforce rules fairly and impartially and do so by following all legal rules and regulations. A manager using this theory would decide to provide the same rate of pay to individuals who are similar in their level of skills, performance and gender? ► Theory of justice of ethics ► Integrative social contracts ► Right view of ethics ► Utilitarian view of ethics ► Theory of justice of ethics Question No: 22 ( Marks: 1 ) - Please choose one A formal written statement of the values and ethical standards that guide a firm’s action is called: ► Code of ethics ► Values ► Code of ethics ► Social responsiveness ► Norms Question No: 23 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social obligation ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 24 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Competitors ► Culture ► Customers ► Competitors ► Regulators Question No: 25 ( Marks: 1 ) - Please choose one Task environment is also called: ► Specific environment ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 26 ( Marks: 1 ) - Please choose one Which of the following concept suggests that organizational units may often be more successful working together than working alone? ► Synergy ► Transformation ► Synergy ► Negative Entropy ► Entropy Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is called output of a system? ► Employee behavior ► Human ► Information resource ► Employee behavior ► Material Question No: 28 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Esteem ► Physiological ► Esteem ► Safety ► Social Question No: 29 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. ► Industrial ► Clinical ► Industrial ► Behavior ► Theoretical Question No: 30 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Authority ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 31 ( Marks: 1 ) - Please choose one Henri Fayol was a successful industrialist of : ► France ► France ► Germany ► America ► Canada Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Charles Babbage ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 33 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Conceptual ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 34 ( Marks: 1 ) - Please choose one The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: ► Non managerial staff ► First-line managers ► Middle managers ► Non managerial staff ► Supervisors Question No: 35 ( Marks: 1 ) - Please choose one There are two main concepts referred to as "doing things right and “doing the right things." These factors are: ► Efficiency and effectiveness ► Efficacy and effectiveness ► Efficiency and economy ► Efficiency and effectiveness ► Economy and efficacy Question No: 36 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? ► Goal setting ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 38 ( Marks: 1 ) - Please choose one The distinct purpose of an organization is typically expressed in terms of: ► Vision & Mission statement ► Systematic structure ► A goal or set of goals ► Management competencies ► Vision & Mission statement Question No: 39 ( Marks: 1 ) - Please choose one Which one of the following is the major responsibility of a manager? ► Supervises the work of others ► Works anonymously behind the scenes ► Sets the goals of the organization ► Supervises the work of others ► Actually performs the service or produces the product Question No: 40 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Pyramid ► Circle ► Pyramid ► Square ► Diamond Question No: 41 ( Marks: 10 ) Compare and contrast the advantages and disadvantages of Gantt chart and PERT analysis. A PERT network flowchart kind of system which represents the sequence of activites needed to complete project . It also keep track of costs linked with that activity A Gantt chart is special bar type charts which show the present progress of the project. It shows major activity compare to target completion date. Project activities shown on the left side of the chart. Time shown on bottom or top of the chart Advantages of Gantt chart 1. It shows how much of the plan has been completed 2. Many people prefer this plan Disadvantages 1. Estimated values must be given before the chart can be drawn. 2. It can not show cricitcal path 3. Different type of scheduling cannot be shown 4. several scheduling possibilities cannot be shown Advantages of PERT Use can dermine critical path You can update project performance You can expect project completion time Activity start and end dates Disadvantages So many activities Network charts might become long and hard to understand for someone FINALTERM EXAMINATION Spring 2009 Question No: 1 ( Marks: 1 ) - Please choose one What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another ► Effective leaders possess certain traits that are situation specific Question No: 2 ( Marks: 1 ) - Please choose one Which of the following statement is NOT true for productivity? ► Productivity is a major goal in virtually every organization ► For individual companies, increased productivity means a more competitive cost structure ► Productivity is a composite of people and operations variables ► Productivity can be improved by dealing with large number of suppliers Question No: 3 ( Marks: 1 ) - Please choose one All of the following are primary management functions EXCEPT: ► Setting goals ► Hiring employees ► Monitoring activities ► Motivating employees Question No: 4 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? ► Goals Setter ► Decision Maker ► Communicator ► Initiator Question No: 5 ( Marks: 1 ) - Please choose one The success of the business can be judged through: ► Customer satisfaction ► Achieving of Organizational Goals ► Cost price reduction ► All of the given options Question No: 6 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? ► Liaison ► Leader ► Disseminator ► Spokesperson Question No: 7 ( Marks: 1 ) - Please choose one Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of management? ► Planning ► Organizing ► Leading ► Controlling Question No: 8 ( Marks: 1 ) - Please choose one Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization? ► Non managerial staff ► Top management ► Middle management ► First-line management Question No: 9 ( Marks: 1 ) - Please choose one Henry Fayol described principles of management in the form of: ► 11 points ► 12 points ► 14 points ► 15 points Question No: 10 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : ► Division of work ► Discipline ► Unity of command ► Stability of tenure of personnel Question No: 11 ( Marks: 1 ) - Please choose one The father of industrial psychology is: ► Robert Owen ► Hugo Munsterberg ► Mary parker Follett ► Max Weber Question No: 12 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: ► Feed forward ► Input ► Output ► Feedback Question No: 13 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? ► Analytic ► Conceptual ► Directive ► Behavioral Question No: 14 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 15 ( Marks: 1 ) - Please choose one Mission Statement of Dow Chemicals is: “To share the world’s obligation for the protection of the environment.” This statement shows which of the following attributes of mission statement? ► Desired public image ► Customers ► Location ► Self concept Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? ► Strength ► Weakness ► Opportunity ► Threat Question No: 17 ( Marks: 1 ) - Please choose one Which of the following is a system in which specific performance objectives are jointly determined by subordinates and their superiors and progress towards objectives is periodically reviewed? ► Management by objective ► Management by resources ► Management by authority ► Management by system Question No: 18 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (management by objective) program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level ► Lower level Question No: 19 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: ► Forward vertical integration ► Backward vertical integration ► Forward horizontal integration ► Backward horizontal integration Question No: 20 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have the largest share of a rapidly growing market? ► Cash cow ► Question mark ► Star ► Dogs Question No: 21 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow Question No: 22 ( Marks: 1 ) - Please choose one The degree to which tasks in an organization are divided into separate jobs is called: ► Centralization ► Span of control ► Chain of command ► Work specialization Question No: 23 ( Marks: 1 ) - Please choose one As the number of employees in an organization grows, structure tends to become more: ► Informal ► Centralized ► Decentralized ► Specialized Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? ► Product ► Functional ► Process ► Geographical Question No: 25 ( Marks: 1 ) - Please choose one The organization structure in which separate business units are grouped under a manager who is responsible for performance, strategy and operations is called: ► Outdated structure ► A divisional structure ► Functional structure ► A simple structure Question No: 26 ( Marks: 1 ) - Please choose one “CLEAR” shampoo introduced the first ever anti-dandruff shampoo range for men. Through this shampoo Unilever is practicing which of the following strategies? ► Focus Strategy ► Differentiation strategy ► Cost leadership strategy ► Emergent strategy Question No: 27 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? ► Decentralizing management functions ► Increasing inventory levels ► Increasing budget allowances ► Investing in employee training Question No: 28 ( Marks: 1 ) - Please choose one A complex uncertain environment influences an organization toward which of the following? ► Work specification ► Departmentalization ► Decentralization ► Formalization Question No: 29 ( Marks: 1 ) - Please choose one A company's "chain of command" is a part of which process? ► Span of control ► Organizational design ► Formalization ► Work specialization Question No: 30 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? ► More formalization ► More specialization ► More centralization ► Tall hierarchy of authority Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? ► Fad ► Desire ► Need ► Fashion Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is the best description of effort? ► The level of willpower towards work ► The measure of intensity or drive ► One's ability to work ► The work required to complete a task Question No: 33 ( Marks: 1 ) - Please choose one Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy ► Convenient Question No: 34 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? ► Safety, physiological, esteem, self-actualization, social. ► Esteem, physiological, self-actualization, safety, social ► Self-actualization, physiological, social, esteem, safety ► Physiological, safety, social, esteem, self-actualization Question No: 35 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? ► Recognition ► Responsibility ► Advancement ► Status Question No: 36 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high: ► Need for achievement ► Need for affiliation ► Need for power ► Need for sympathy Question No: 37 ( Marks: 1 ) - Please choose one While motivating Professionals which of the following is at the lowest Priority list? ► Challenging Goals ► Money and Promotion ► Appreciation letters ► Job satisfaction Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT an option while motivating low skilled employees? ► Clarity of goals ► Security ► High pay ► Job satisfaction Question No: 39 ( Marks: 1 ) - Please choose one Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT: ► Ability to explain the vision ► Ability to express the vision ► Ability to extend the vision ► Ability to enforce the vision Question No: 40 ( Marks: 1 ) - Please choose one Leaders who guide or motivate their followers toward established goals by clarifying role and task requirements are using which of the following? ► Charismatic ► Transformational ► Transactional ► Democratic-participative Question No: 41 ( Marks: 1 ) - Please choose one Which of the following ***** engages in collective work that requires joint effort and generates a positive synergy? ► Work ***** ► Work team ► Quality circle ► Functional team Question No: 42 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: ► It is easy to use ► It is accurate ► It facilitates feedback ► It can be done with little preparation Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is the process of monitoring activities and correcting any significant deviations? ► Controlling ► Planning ► Organizing ► Leading Question No: 44 ( Marks: 1 ) - Please choose one Which of the following is NOT a formal *****? ► Command groups ► Task forces ► Cross-functional teams ► Business unit alliances Question No: 45 ( Marks: 1 ) - Please choose one Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: ► Heuristic decision ► Programmed decision ► Satisficing decision ► Non-programmed decision Question No: 46 ( Marks: 1 ) - Please choose one Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? ► Planning ► Organizing ► Staffing ► Leading Question No: 47 ( Marks: 1 ) - Please choose one An organized set of behavior that is associated with particular office or position is called: ► Role ► Obligation ► Responsibility ► Function Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is the disadvantage of the Process departmentalization? ► Time consuming process ► Cost of Production is high ► Can be used only with certain type of products ► Duplication of functions across the departments Question No: 49 ( Marks: 1 ) - Please choose one Which of the following are groups defined by the organization's structure, that have designated work assignments and specific tasks? ► Formal groups ► Informal groups ► Command groups ► Interest groups Question No: 50 ( Marks: 1 ) - Please choose one There are three different approaches to designing control systems. Which of the following is used primarily in team-based or less bureaucratic types of organizations? ► Market control ► Economic control ► Bureaucratic control ► Clan control Question No: 51 ( Marks: 5 ) Is organizing important for all levels of managers? Give your opinion. Question No: 52 ( Marks: 10 ) ABC Ltd is a small marketing services company. You have been put in charge of a new project team. It is the second week the team has been together, and progress on the task is frustratingly slow. There are lots of creative ideas being put forward, but team members criticize everything and try to put their own ideas over others. Your manager is getting concerned and asks you to report on how the team is working. Propose different measures for encouraging cohesion in your team. Question No: 53 ( Marks: 10 ) Suppose that an organization has some distinctive competencies, how long it will retain those competencies? Question No: 54 ( Marks: 10 ) Discuss the Boston Consulting ***** (BCG) matrix and explain its usefulness in segmenting businesses. Discuss the characteristics for each of the four categories based on the BCG matrix.. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 (Marks: 1) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for: ► Esteem ► Security ► Achievement ► Power Not 100% sure Question No: 2 (Marks: 1) - Please choose one (chap 04) Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 (Marks: 1) - Please choose one Which of the following BEST describes creativity? ► uncovering what is already there ► creating something new ► organizing already discovered items ► criticizing the discovered items Question No: 4 (Marks: 1) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 (Marks: 1) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: ► Tactical ► Strategic ► Directional ► Operational Question No: 6 (Marks: 1) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: ► A Program ► A project ► A policy ► A rule Question No: 7 (Marks: 1) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 (Marks: 1) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? ► Constraint s ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 (Marks: 1) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? ► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 (Marks: 1) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: ► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 (Marks: 1) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 (Marks: 1) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: ► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 (Marks: 1) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► beneficiaries ► Environmentalists Question No: 22 (Marks: 1) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 (Marks: 1) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 (Marks: 1) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 (Marks: 1) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 (Marks: 1) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 (Marks: 1) - Please choose ones The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 (Marks: 1) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropologys Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage. MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 3) Time: 60 min Marks: 50 Question No: 1 (Marks: 1) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 (Marks: 1) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one The single European Union currency is called: ► Franc ► Franc-mark ► Pound euro Question No: 4 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 5 (Marks: 1) - Please choose one Ali has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions. ► Planning ► Controlling ► Leading ► Organizing Question No: 6 (Marks: 1) - Please choose one A plan developed to carry out a course of action that is not likely to be repeated in the future is called: ► Single-use plan ► Specific plan ► Reaction plan ► Directional plan Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 (Marks: 1) - Please choose one All of the following are disadvantages of group decision making EXCEPT: ► More time taken to reach a solution ► Minority domination ► More alternatives are generated ► Groupthink decreases effectiveness of decision Question No: 9 (Marks: 1) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? ► Maximizing ► Satisfying ► Risky ► Optimal Question No: 10 (Marks: 1) - Please choose on Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuck by his original statement. Asad is practicing which of the following? ► Bounded rationality ► Satisficing ► Escalation of commitment ► Maximizing Question No: 11 (Marks: 1) - Please choose one Aisha wants to sell her house. She makes a decision to sell house to the first person who comes along after getting the initial offer. which of the following she is practicing? ► Bounding rationality ► Satisficing ► Competitive ► Optimizing Question No: 12 ( Marks: 1 ) - Please choose one Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications? ► Decision quality ► Escalation of commitment ► Optimizing ► Satisficing Question No: 13 ( Marks: 1 ) - Please choose one In case of a simple problem the assumptions of rationality can be met because of which of the following? ► Goals are clear and alternatives are boundless ► Goals are unlimited and alternatives are limitless ► Goals are clear and alternatives limited ► Goals are boundless and alternatives are clear Question No: 14 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: ► Satisficing ► Well-structured ► Non-programmed ► Ill -structured Question No: 15 ( Marks: 1 ) - Please choose one Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: ► Decision implementation ► Rational decision making ► Irrational decision making ► Problem identification Question No: 16 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies ► Decision criteria ► Scenario s ► Factor weights Question No: 17 ( Marks: 1 ) - Please choose one A plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process? ► Identify the problem ► Evaluate the decision criteria ► Analyze the alternatives ► Evaluate the results Question No: 18 ( Marks: 1 ) - Please choose one A retail clothing store manager who estimates how much to order for the current spring season based on last spring’s outcomes is operating under what kind of decision-making condition? ► Seasonal ► Risk ► Uncertainty ► Certainty Question No: 19 ( Marks: 1 ) - Please choose one The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: ► Reversibility ► Sustainability ► Feasibility ► Acceptability Question No: 20 ( Marks: 1 ) - Please choose one A choice made from two or more alternatives is called: ► Support ► System ► Network ► Decision Question No: 21 ( Marks: 1 ) - Please choose one An agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: ► NAFTA ► ASEAN ► EU ► WTO Question No: 22 ( Marks: 1 ) - Please choose one Few years ago, employees of an international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? ► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 23 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? ► Social responsibility ► Social obligation ► Moral obligation ► Social responsiveness Question No: 24 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: ► The socio-cultural element ► The international element ► The economic element ► The legal-political element Question No: 25 ( Marks: 1 ) - Please choose one All of the following are the parts of organization’s external environment, EXCEPT: ► Culture ► Customers ► Competitors ► Regulators Question No: 26 ( Marks: 1 ) - Please choose one All of the following are the part of organization’s internal environment EXCEPT: ► Employees ► Owner ► Culture ► Regulators Question No: 27 ( Marks: 1 ) - Please choose one Task environment is also called: ► Specific environment ► Goal orientated environment ► Open environment ► Close environment Question No: 28 ( Marks: 1 ) - Please choose one Mega environment is also called: ► Open environment ► Close environment ► Flexible environment ► General environment Question No: 29 ( Marks: 1 ) - Please choose one The Walt Disney company’s movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from: ► Negative Entropy ► Synergy ► Transformation ► Entropy Question No: 30 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? ► Management science ► Operations management ► Total quality management ► Contingency perspective Question No: 31 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 32 ( Marks: 1 ) - Please choose one Chester Barnard saw organizations as a ______system that required human assistance. ► Moral ► Ethical ► Social ► Technical Question No: 33 ( Marks: 1 ) - Please choose one Low level management has a complete authority to make decisions in case of: ► Centralization ► Decentralization ► Scalar Chain ► Order Question No: 34 ( Marks: 1 ) - Please choose one According to Adam Smith, the division of labor results in: ► Increased worker motivation ► Decreased worker specialization ► Increased worker productivity ► Decreased worker motivation Question No: 35 ( Marks: 1 ) - Please choose one According to Mintzberg monitor, disseminator and spokesperson are all: ► Interpersonal roles ► Informational roles ► Decisional roles ► Functional roles Question No: 36 ( Marks: 1 ) - Please choose one Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: ► Informational ► Decisional ► Interpersonal ► Functional Question No: 37 ( Marks: 1 ) - Please choose one Controlling contingent situation comes under which of the following roles? ► Spokesperson ► Monitor ► Leader ► Disturbance handler Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? ► Planning ► Communication ► Rapid decision making ► Goal setting Question No: 39 ( Marks: 1 ) - Please choose one Adam Smith wrote his book “The Wealth of Nations” in: ► 15th century ► 17th century ► 20th century ► 18th century Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Ali is working as the head of tea unit of a multinational organization. Expenses of tea unit are increasing day by day. He is much worried. He decided to call a meeting and ask for some suggestions to reduce expenses from his subordinates. Different subordinates suggest for the downsizing of research department as it was not working efficiently. Ali still wants to think over this suggestion. What steps he should take to make a rational decision? Q1) People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Select correct option: Analytical Behavioral Directive Conceptual Question # 4 of 20 ( Start time: 04:41:48 PM ) Total Marks: 1 Which of the following is called an input to a system? Select correct option: Materials Products Services Employee behavior Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Select correct option: Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth Question # 7 of 20 ( Start time: 04:45:58 PM ) Total Marks: 1 A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation Question # 8 of 20 ( Start time: 04:47:18 PM ) Total Marks: 1 Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics Quiz Start Time: 04:38 PM Time Left 28 sec(s) Question # 9 of 20 ( Start time: 04:48:15 PM ) Total Marks: 1 Grouping activities and resources in a logical fashion is called: Select correct option: Planning Organizing Leading Controlling Quiz Start Time: 04:38 PM Time Left 7 sec(s) Question # 11 of 20 ( Start time: 04:50:50 PM ) Total Marks: 1 Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option: Customers Socio-cultural Suppliers Competitors Quiz Start Time: 04:38 PM Time Left 74 sec(s) Question # 12 of 20 ( Start time: 04:52:17 PM ) Total Marks: 1 Groups that are affected by organizational decisions and policies are known as: Select correct option: Management constituencies Stockholders Stakeholders Business owners Question # 13 of 20 ( Start time: 04:53:10 PM ) Total Marks: 1 The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Select correct option: Leading Controlling Organizing Planning Question # 14 of 20 ( Start time: 04:53:37 PM ) Total Marks: 1 The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored Quiz Start Time: 04:38 PM Time Left 18 sec(s) Question # 15 of 20 ( Start time: 04:55:00 PM ) Total Marks: 1 Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne Question # 16 of 20 ( Start time: 04:56:15 PM ) Total Marks: 1 Which viewpoint emphasizes finding ways to manage work more efficiently? Select correct option: Behavioral Quantitative Classical Qualitative Question # 17 of 20 ( Start time: 04:56:38 PM ) Total Marks: 1 Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution Question # 19 of 20 ( Start time: 04:58:20 PM ) Total Marks: 1 Which of the following is one of Fayol's principles of management? Select correct option: Authority Discipline Unity of command All of the given options Question # 20 of 20 ( Start time: 04:59:17 PM ) Total Marks: 1 Which of the following is NOT an example of an organization’s general environment? Select correct option: Economic conditions Political conditions Social conditions Industry conditions Documents Similar To mgt 503 best quizzSkip carouselcarousel previouscarousel nextMGT 503 Mid Term.doc Management Short Question HRSENG201 SOlved Helping MaterialPrinciples of Management(MBA 1st Sem)MCQsChapter 3 Bus 220 After Change.6412413Chap 7 ManagementBus 8robbins_fm7_tb_01Robbins_TIFCh06Bus 4Fundamentals Of Management 8th Edition - Chapter 2 Test BankChapter 2Mgt 503 Five Solved Final Term PapersChapter 1Chapter 5 for Students.345205220Fundamentals of Management History Module / Management History Chapter 2 QuizFundamentals of Management- 7th Canadian EditionManagers and Managing1MGT211 Introduction to Business More Than 200 MCQs for Preparation of Midterm ExamFundamentals Of Management 8th Edition - Chapter 3 Test BankENG101-MIDTERM SOLVED MCQS BY MOAAZ.pdfOrganizational Culture and Environment856_Ch01ARQFundamentals Of Management 8th Edition - Chapter 1 Test Bank - HM SectionMgmt Test 2 Ch6-8tif_ch04UGC Question paper on management paper 2 and 3 in word format mgmt09_tif10Capital Budgeting Quizz 8 9More From Sarfraz AliSkip carouselcarousel previouscarousel nextSTA301fall2010paperSta301 Final quizz by sarfrazsarfraz eng 101 solved papers allSta301lec1to45mcqsFooter MenuBack To TopAboutAbout ScribdPressOur blogJoin our team!Contact UsJoin todayInvite FriendsGiftsLegalTermsPrivacyCopyrightSupportHelp / FAQAccessibilityPurchase helpAdChoicesPublishersSocial MediaCopyright © 2018 Scribd Inc. .Browse Books.Site Directory.Site Language: English中文EspañolالعربيةPortuguês日本語DeutschFrançaisTurkceРусский языкTiếng việtJęzyk polskiBahasa indonesiaSign up to vote on this titleUsefulNot usefulYou're Reading a Free PreviewDownloadClose DialogAre you sure?This action might not be possible to undo. Are you sure you want to continue?CANCELOK