Xentry TIPS (TIPS Reader) Brief instructions for Mercedes-Benz workshops Contents - Xentry TIPS (TIPS Reader) Chapter 1: Overview of the Xentry TIPS interface Chapter 2: Introduction to Xentry Ident Chapter 3: Search functions in Xentry TIPS Chapter 4: Further information Chapter 5: Support for Xentry TIPS The software is subject to change and may differ from the illustrations in these brief instructions. Reprint, translation or reproduction, including of extracts, is not permitted unless authorized in writing. Issue date: 07/2011 Software: Xentry TIPS (TIPS Reader) Daimler AG GSP/OIP Global Service & Parts Betriebsteam TIPS HPC R802 70546 Stuttgart www.daimler.com Xentry TIPS (TIPS Reader) These brief instructions are intended to help you use Xentry TIPS (TIPS Reader). To allow you to perform searches quickly and easily in TIPS, each step is explained graphically and in writing. The steps are marked with 1 , 2 etc. You can also familiarize yourself with other functions of Xentry TIPS. This general information is marked with A , B etc. ) .Xentry TIPS (TIPS Reader) Xentry TIPS: The latest repair information available online Benefits for workshops .Up-to-date information and quick assistance for repairs .TIPS is thus the communications system where the most up-to-date remedies are published.This information can be accessed quickly and easily with easy-to-use search functions .Greater data transparency . .Documentation of data (contact persons.Support for workshop staff --> Improved customer satisfaction .The expertise of all workshops is combined and made available to each individual workshop 1 . repair procedures etc.Case module – quick assistance through direct communication channel with national representative . . remedies.Better overview -TIPS contains technical product repair information for Mercedes-Benz and smart vehicles which is updated daily. Overview of Xentry TIPS interface . It is also used to access the vehicle identification and configuration settings.Overview of the Xentry TIPS interface The adjacent graphic shows the structure of TIPS and its elements A Header The header contains the Xentry logo on the left: A The name of the Xentry application which is currently active or the selected functional area is shown to the right of this. B 1 B Navigation bar The navigation bar is used to access applications directly and switch between the different applications. . 1 . Xentry TIPS is started with the TIPS button. Here you can see your user data. avoiding the need for repeat identification/entry. Xentry TIPS is also linked to EPC net and WIS/ASRA net. You can change the settings to match your needs. Xentry TIPS Xentry TIPS incorporates the functionality of the TIPS system.Overview of the Xentry TIPS interface A A B B C C Vehicle identification/Ident Vehicle identification/Ident is a core function of Xentry. To save the settings. Configuration settings The configuration settings are reached via the button with the gear symbol. allowing searches for up-to-date information on customer complaints and online case opening. The identified vehicle is automatically transferred when a Xentry application is accessed. The vehicle is identified here. click on the "Accept" button. If a topic is not available in any of the languages specified by you. log on to TIPS with your username and password.g. 1 . the topic is displayed in a "fallback language" (English). The first language is the application language and the content language. click on "Self-administration" on the lefthand side and then on "Settings". pressing this button logs the user off the system and terminates Xentry at the same time. C D D Exit button You can log off from the system and terminate Xentry with the "Exit button": • On standard PCs with Xentry TIPS. If a topic is not yet available in the first language selected by you. Mercedes-Benz) which you want the system to start with.Overview of the Xentry TIPS interface C You can set the default brand (e. If you want to set a different language to the default setting. the system tries to load the topic in the language preference order specified by you. which are shown permanently depending on the application selected. van or truck in this case. . 1 C D Selection box for selecting desired brand: Help function The symbol for accessing the help function appears permanently at the top right of the screen. It is divided into three areas: B Navigation elements. This function can be used throughout the system. title. When the help function is started. tabs The links allow you to jump directly to the specified information . the system takes into account the application which is currently being used and also where in the application the user currently finds himself/herself.passenger car.Overview Aof the Xentry TIPS interface B C D A Upper bar The bar contains various core functions and information. Overview of the Xentry TIPS interface A • Logged in: Displays the surname and first name of the user currently logged in. • VIN display of selected vehicle • Vehicle model designation (6-digit) or model series • Sales designation • M: Engine model designation • G: Transmission model B A Status bar The status line contains the following information and symbols: B Content area The user actually works in the system in the content area. 1 . Introduction to Xentry Ident . Here. there are two options: • Vehicle identification by entering an identification number (VIN) • Vehicle identification by selecting a product group. vehicle model (vehicle model designation).Introduction to Xentry Ident A A ! B C B C Brand selection In Xentry TIPS. Vehicle selection Here. You can select one of the two options by clicking on the corresponding tab. you can select the desired brand and set it by pressing the "Select" button next to it. 2 . if you change the brand during the vehicle identification process. The brand selection is visible throughout the entire vehicle selection function and can be changed at any time. the brand is selected via the selection box in the upper bar. You can set the default setting of the selection box in the Xentry configuration settings. When you restart Xentry TIPS. this brand is then preset for you. The "Ident number" tab is active by default when vehicle identification is started. engine and transmission model designation. the vehicle identification process starts again. Introduction to Xentry Ident 1 1 2 3 4 Selection by clicking on the Ident number tab Here you can enter a complete identification number (VIN) incl. world manufacturer code (e.g. WDC1631741A434939) which you wish to search for. click on "Apply" 2 . 3 The system checks whether the information you entered is correct and simultaneously finds the information available for your selected vehicle in FDOK. 2 Then confirm your entry by clicking on "Continue". 4 If the vehicle selection is correct. Introduction to Xentry Ident The vehicle data are then applied for your subsequent activities and the vehicle identification process is complete. 2 . 1 1 You can now exit the Xentry Ident screen and start TIPS by clicking on the "TIPS" button on the left. Model series selection Each model series is displayed with a picture and the model series designation as a link. 1 2 1 ! 2 3 After selecting a product group by clicking on the corresponding link. You select a model series either by clicking on the picture or the designation. You can select one of the models by clicking on the corresponding line. When you click on one of the pictures. the screen changes to the model selection screen (vehicle model designation).Introduction to Xentry Ident Selection by clicking on the Product group tab: Here you can identify your desired vehicle via the product group. the model series assigned to this product group are displayed. 3 Model selection Here you can see the models (model designations) which correspond to your selected model series. You can also select an entire model series by clicking on "All". 2 . model series and vehicle/engine/transmission model designation. It is also possible to select all engine and transmission model designations by clicking "All". there is only one engine AND one transmission model designation. 1 1 ! 2 2 Selection of engine and transmission model designation: Here you can select the corresponding engine and transmission model designation. the system skips this screen. based on the information entered previously.selection of the engine and transmission model designation. If. You can return to the model selection by pressing the "Back" button in the bottom part of the screen. 2 .Introduction to Xentry Ident You are then taken to the next screen . . From here. The selection you made previously is preselected on the corresponding screens. "Model series". 4 You can now start the desired application by clicking on the icon on the navigation bar. 3 The set vehicle data are then transferred to the status bar. 2 .. "Model". "Engine" and "Transmission". This takes you back to the corresponding identification step where you can repeat/change the vehicle identification process." is provided behind each of the rows for "Ident number". you can continue until you return to this concluding overview of the vehicle identification process.Introduction to Xentry Ident Summary (overview) You also receive a summary showing your selection when you complete this method of vehicle identification. 4 3 A link "Modify. 1 2 ! 1 2 The vehicle identification process is completed by clicking on "Apply". C The "My searches" tab shows your personal search history within Xentry TIPS. allowing you to search for a topic by symptom. D The "Info" tab gives you an overview of the latest TIPSrelevant information. "Changes". B You can start a search for a topic via the "Search" tab. "Cases" and "Info". ! TIPS always starts automatically with the "Search" tab. "My searches".this depends on your authorization level D E F . F Via the "Cases" tab.Introduction to Xentry Ident 2 A B C A The upper bar contains the tabs "Search". you can open the register of individual cases (from you and your team) . E The "Changes" tab shows newly published and changed documents. Search functions in Xentry TIPS . The number of documents available for this symptom and this model series is displayed when you move the cursor over the respective symptom.Search functions in Xentry TIPS A Symptom search With a symptom search. ! TIPS documents are available for the symptoms which are displayed in bold. To do so. you can look for remedies in Xentry TIPS based on the customer's complaint. click through the respective symptom nodes. A 1 2 Example: The customer complaints about a cracking noise from the seat • You select the following as the symptom: 1 3 2 3 4 4 Î Body ÎSeat ÎSeat noise ÎCracking 3 . A The documents found are displayed in a results list. 2 You can view the respective document by clicking on the document title. The more narrowly you define your symptoms. For example. you do not have to go down to the last symptom page in order to start your search. A 2 3 .Search functions in Xentry TIPS 1 1 • Then click on "Search" ! Xentry TIPS now searches the database for documents which match your selected symptom. Accordingly. the fewer documents will be displayed. you could also have started the search at "Seat noise". 1 To do so. 2 3 . 1 A 2 Once Xentry TIPS has searched the database.Search functions in Xentry TIPS A Search via design group If you are familiar with the design groups and you know the cause of the customer complaint. click on the "Design group" tab and then select the main group followed by the subgroup. it may be effective to search via design group. the documents available for this group are also shown in a table. B 3 .-). any number of words can be entered. the system searches both for texts which contains all of the words entered (shown first) and for texts which contains just individual words. commas or semicolons. ! It is not possible to selectively bring up GI/LI by entering the topic number in the free text search. Information and examples of TIPS free text search: • Individual words must be entered separated by spaces.Search functions in Xentry TIPS A A B ! Free text search It is possible to enter keywords which are searched for in the documents (including headings). It is not necessary to enter logical combination signs (+. • When multiple words are entered. The documents are then displayed in tabular form (see next page). • Theoretically. head gasket •Input: COMAND function •Result: Texts which contains the following: -Comand without function -Comandfunction -Comand -Function 3 . cooling •Input: head •Result: cylinder head.Search functions in Xentry TIPS A A Input examples: •Input: cool •Result: coolant. cooler. cylinder head gasket. Selection of control unit – Display all documents with selected fault code 1 Select the corresponding control unit directly from the list displayed by clicking on the control unit (only the control units shown in bold have TIPS documents).Search functions in Xentry TIPS A A Search via control unit/fault code If you have equipment for reading out fault codes from control units. 3 . you can use the fault codes which you read out to search for documents in Xentry TIPS. There are two options for this: 1 1. 2 2 Then select the corresponding fault code and click on "Search" on the right. 1 1 Search by topic number If you know the exact TIPS document number you can bring up the TIPS document directly by entering it.Search functions in Xentry TIPS The result takes the form of a table showing the applicable documents. 3 . by clicking on "Search" on the right. 3 . Selection of control unit – Display of all documents for this control unit Select the corresponding control unit from the list displayed.Search functions in Xentry TIPS 1 2 1 2 2. The result takes the form of a table of all documents which are linked to this control unit. Further information . Further information 4 A A Further information can be obtained in Xentry TIPS by clicking the button at top right. . Support for Xentry TIPS . Further information can be found on the Internet at: www.Support for Xentry TIPS Your contact person Mercedes-Benz service operations should contact their respective national representative in the event of questions or problems related to Xentry TIPS.net Thank you! Your TIPS Team 8 .service-and-parts.