Dr.G.R.Damodaran College of Science (Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Re-accredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 Certified CRISL rated 'A' (TN) for MBA and MIB Programmes III B.Sc (IT) [2012-2015] Semester VI Core: Enterprise Resource Planning – 612A Multiple Choice Questions. 1. Material Requirement Planning(MRP) utilizes software applications for scheduling _________. A. sales management. B. production processes. C. marketing techniques. D. human resource management. ANSWER: B 2. ERP supports __________ currency value. A. multiple. B. single. C. three. D. five. ANSWER: A 3. ERP package will handle ________ business functionalities. A. one. B. two. C. three. D. all. ANSWER: D 4. The most important step of ERP implementation is _________ phase. A. installing. B. training. C. gap analysis. D. testing. ANSWER: C 5. An enterprise is a group of people with ________. A. common goal. B. separate goal for each department. C. multiple goals. D. two or more goals. ANSWER: A 6. In _________, entire organization is considered as a system and the departments are its subsystem. A. business way. B. general. C. enterprise way. D. planning. ANSWER: C 7. An information system produces information using the ________ cycle. A. data analysis. B. input-process-output. C. input-output. engineering change control. Using __________ system. __________ used to support the old process to become useful in the new process. information system. ANSWER: D 14. make-to-order. Customer specific products are also known as __________. D. ANSWER: D 11. ANSWER: A . All the above. A. C. The traditional business system is called as _________. C. front-office software. D. B. production planning. integrated inventory. expected products. B. the organization should have an efficient __________ system. ANSWER: A 13. Decision Support Systems. A. B. B. goods. D. D. waiting time. A. B. C. production planning. Which of the following method is used to produce reports about data. process-input-output. C. C. In order to reduce the lead times. inventory. time interval. engineering change order. make-to-stock. Executive Information Systems. purchasing. advanced method. Legacy system. A. B. B. modern method. _________ approaches reduces data redundancy and provide update information. software management. C. ANSWER: B 15. elapsed time. legacy method. D. D. C. Query/Report Writing Tool. B. Data base. ANSWER: A 9. The elapsed time between placing an order and it receiving it is also known as _____. C. effective method. Information system. A. business can gain effective control over engineering change orders.D. expected time. involves reducing some requirements while expanding others. ANSWER: D 10. inventory. A. A. ANSWER: C 12. A. ANSWER: B 8. Integrated data model. D. Transitioning the information. D. B. A. D. Quality. Blueprint the new business system. 2 C. The CRM system consist of ____ components. marketing. A. D. many. production. ANSWER: A 23. 3. A. A. Concurrent Engineering. _________ is the process by which different functional areas can work together to design and develop a product that meets the needs of the customer. 3 D. capacity. ANSWER: D 24. 1 B. Flexibility. A. B. Database. develop blueprint.16. implementing. Computerized. D. C. marketing. D. ANSWER: A 18. engineering change order. C. D. A. During the ___________ session the reengineering must also consider new technologies. many ANSWER: C 21. _________ is a key issue in the formation of strategic plans in companies. ANSWER: C 17. B. engineering change control. ANSWER: B 22. A. the ERP systems save time by integrating with _______ systems. assessment. A. The __________ planning features of most ERP systems offer. In the case of make-to-order items. The business information has _______ fundamental characteristics. The first step in business strategy is ________. . Software Engineering. B. CAD and CAM. test. B. D. ANSWER: D 20. both rough cut and detailed capacity planning. Quantity. C. Identifying BPR opportunities. Knowledge Engineering. B. C. A. C. planning B. 5. CAD. C. C. D. B. ANSWER: B 19. Begin organizational change. Reengineering the process. _________ is the first phase in BPR. 2. planning. C. ANSWER: B 31. ANSWER: B 26. Data mining.H. all process stakeholders. reports. The data warehouse archives contain __________ of significant. current data. new data. data mining. B. B. D. meta data. ANSWER: A 28. B. raw data. C. A. training. W. A. A. Data warehouse. array of activities. The heart of data warehouse is its ________ where the bulk of data resides. tables. B. planning. The reengineering team must consider _________ in the redesign of a process. D. OLAP. ANSWER: A 32. C. Transforming the workforce will require a _________. all resources. data warehousing. training and education. D. computer based information. A.C. ANSWER: C 25. D. B. B. C. marketing strategy. blueprint. supply chain management. C. blueprint. ANSWER: B 27. old data. raw data. BPR. C. A. D. planning report. B. C. D. current data. The ________ contains models of the redesigned organizational structure. C. ANSWER: D 29. D. The primary concept of _________ is that storing huge amount of data. D. A data warehouse is a collection of _________ that is critical to the successful execution of enterprise initiatives. OLAP. A. legacy system.Inmon is credited as the father _________ concepts. existing system. continuing interest and value to the enterprise. A. reports. brainstorming. implementation report. A. ANSWER: C 30. B. new data. ANSWER: C . D. multi dimensional view of data. A. D. A _________ provides more than the ability to "slice and dice". . ____________ oversee the day-to-day operations of respective functional areas during ERP implementation. C. Clustering. Functional managers ANSWER: D 34. B. A. A. B. Data access. B. teaching. C. A. analysis model. discovery model. D. generating reports. data validation. retrieving data. reports. A. B. A. C. B. Consultant. C. Query writing tools ANSWER: B 36. D. Application consultants. show result. A. tables. Data mining is a powerful new technology to __________ from large databases. ANSWER: B 40. ___________ focus on the process of communicating.EIS and query writing tools. ANSWER: C 37. reports. Package vendor. B. The OLAP concept has _________ rules. DSS D. 50 ANSWER: A 39. demonstrating and configuring software for the business process flows. B. A. Management consultants. C. ANSWER: C 41. 12 B. D. End users. C.33. C. B. DSS. __________ is used to produce reports about data. D. A. OLAP transforms data warehouse data into _________. Deviation detection. existing data. extraction of hidden predictive information. __________ is the task of identifying a finite set of most categories the data set. D. ANSWER: A 35. single dimensional view of data. The __________ used by the data mining for the creation of information about data. Classification. 5 D. Predicting. . data verification. ANSWER: D 38. forms. strategic information. 10 C. Manufacturing make-to-stock products. Sales. C. C. OLAP. data requirements planning. Database. simple aggregation. Minimum time. activity based costing and so on. ANSWER: B 44. distribution requirements planning. C. Just-in-time. B. expected result. ANSWER: A 43. derived result. ANSWER: B 49. The computation of the _________ is one of the most complex calculations. Functional participants. planning. D. Real. ANSWER: C 47. B. A. D. A. Supply chain management. Data warehousing. D. D. ANSWER: A 46. Financial. B. Faster response-to-market changes. material management. ________ information is computed data that usually reflects complex relationships. production. Data mining. C. _________ is one of the benefits of supply chain management. C.C. Purchasing. ANSWER: B 42. forecast. D. D. C. A. data reprocessing. B. complex aggregation. sales. descriptive requirements planning. The companies can use supply chain management for ________. ANSWER: C 45. Expand DRP. A. effective planning. D. B. critical business process. inventory control. A. Easy process. A. D. Package vendors. A. D. C. Marketing. _________ is a track-proven technology applicable to every company. C. ANSWER: D 48. ANSWER: A . A. OLAP databases must be able to do more than ________. ________ departments use OLAP for applications such as budgeting. B. B. B. Processed. 50. A. A. objectives and strategies regarding the ERP implementation. D. more modules. depends on available resources. C. A. A. D. quantity and process. ANSWER: A 57. A. B. entire organization. technology used . B. B. B. accuracy. Resource. hardware and software. C. C. traditional information. time and benefits. quality. quality. Implementation team. . ANSWER: D 54. ANSWER: A 51. D. Project management committee. D. software and product design. B. high cost. Most organizations are implementing or planning to implement __________. Enterprise. C. B. quantity and product design. complex software. The _________ model fails in creating the integrated information environment in business. major departments only. quality. D. marketing and sales. C. system. packaged software solution. depends on the package. computerized. D. accuracy and timeliness. The cost of ERP is ________. cost. separate software solution. Department B. B. B. less effectiveness. ________ is group of people with common goal. The main drawback of legacy system is ________. Which committee formulates the long term goals. A. System. quality and relevancy. A. The three fundamental characteristics of information are ________. The three performance related measures are _________. C. ANSWER: C 55. ANSWER: A 52. accuracy. D. hardware. ERP system is for _______. C. A. ERP. D. production department ANSWER: B 58. relevancy and timeliness. C. no integration. C. ANSWER: A 56. Executive committee. A. ANSWER: C 53. End-users. modern information. simple software. D. PeopleSoft is strong in ________. two. more than 15. Baan company is strong in ________. A. A. eleven. ORACLE. ASAP road-map is a detailed project plan by _______ that describes all activities in an implementation. B. In ___________ phase roles are identified and responsibilities assigned. ANSWER: D 67. B. B. ANSWER: A 60. D. C. C. A. What is the strategy of package evaluation? A. all the above. C. ERP implementation process has _______ phases. ANSWER: B 64. plant and maintenance. survey. In pre-selection phase. HR. The objective of package evaluation is to find a package that covers ________ requirements. _______ packages will be selected. A. five. one. plant and maintenance. ANSWER: A 63. 50%. PeopleSoft. B. 5. B. ANSWER: D 62. ANSWER: D 59. D. finance. Take it as a trial. The company should conduct a _________ about the implementation and implementation strategies. feasibility study. Accept with error. case study. finance. 15. HR. A. manufacturing. A. ANSWER: C 66. D. C. C. B. 10. D. Baan. C. C. ANSWER: A 65. D. D. Trail and error. C. 99%. SAP.D. minimum. ANSWER: A 61. manufacturing. B. B. test. A. D. . Do it right the first time. each and every. Training. In which phase. all the above. . vendor. Normally the ERP package needs ________ of company's functional requirements. The ________ team normally includes hired consultants and the in-house team. B. A. ANSWER: A 75. management. Implementation team training. OLAP. loops. D. Configuration. A. C. gap analysis. Testing. A. A. ANSWER: D 72. D. data conversion is done? A. real cases. C. 50%. ANSWER: A 68. C. The _________ approach emphasizes the human element of necessary change within organizations. The test cases must be decided specifically to find the _________ in the system. weak links. BPR. C. D. 60%. D. ANSWER: B 73. A. executive committee. 100%. ANSWER: A 71. Reengineering.A. 80%. Baan company users an automated configuration tool is known as _______. data mining. ANSWER: C 69. C. D. orgware. project management team. B. B. data warehousing. B. C. D. B. End user training. reengineering. Gap analysis. C. The project planning phase will be headed by _______. methods. A. C. configuration. industry specific templates. B. In which phase the actual users of the system will be given training on how to use the system? A. automatic updation. project planning. work team B. B. complete solutions. ERP in-charge. B. C. D. ANSWER: C 70. ANSWER: C 74. consultant. Going live. D. D. _______ is the last phase in ERP implementation life cycle. prototype. Decision makers and project team members. Selection of vendor. Getting down to work. Assigning roles and responsibilities ANSWER: B 78. B. B. Getting down to work. D. ANSWER: C 81. Understanding the problem. 4 ANSWER: A 79. 1 B. A.ANSWER: D 76. Post implementation. D. A. D. B. D. C. C. Which is the first phase in ERP implementation? A. D. End user training. Understanding the problem. B. A. Going live. pre-implementation. Decision makers. Defining solutions. Going live. B. Management. All basic definitions of information and data modeling will be made in ______ phase. ANSWER: C 77. Getting down to work. 2 C. model of existing system. Generally an ERP implementation can be divided into _________ phases. During the second phase of ERP implementation _______ will be created. D. Testing. ANSWER: C 83. C. Going live. data design. module design. . Which is the important thing the selection of package? A. B. ANSWER: D 84. C. post implementation. 3 D. Defining solutions. defining solutions. going live. Selection of consultant. ANSWER: A 80. A. C. D. _________ should determine the characteristic of the current system before implementation. A. Selection of implementation team. Which is the most critical phase in ERP implementation? A. C. ANSWER: B 82. B. Project team members. Which phase is most difficult phase in ERP implementation? A. C. D. same architecture. B. ANSWER: A 92. B. D. Configuration. C. C. ANSWER: D 86. A. during and after implementation. A. ANSWER: D 91. D. ______ process decides the success or failure of the project. top management. B. same concept. ANSWER: D 87. before implementation. Analyses existing system. pre-evaluation screening. B. Handling the vendors. ANSWER: C 90. service oriented industry. after implementation. during implementation. C. both manufacturing and non-manufacturing. A. A. gap analysis. ANSWER: B . A. A. Identifying roles. Accuracy. non-manufacturing. In the initial stages ERP packages were targeted at ________ industry. Post implementation. executive committee. manufacturing. Document the new procedures. D. ERP packages are ________ and set of functionalities. D. The company should do a _________ to limit the number of packages to be considered. C. Role of technology. ANSWER: A 89. consultation. B. ________ is one of the activities in getting down to work. C. post implementation. C. A. different architecture. ANSWER: A 85. Project planning. Implementation. C. Flexibility. D. The end-user and managers are trained ______. project planning. ______ is one of the objectives when selecting a ERP package. B. ANSWER: B 88. Analyses above new system. To evaluate the process during implementation ______ is essential. D. C. B. D. Selection process. B. Going live. D. different concept.B. C. evaluation committee. A. Gap analysis. A. product quality. C. A. seventh phase. B. ANSWER: A 97. Market risk management plays a vital role in analyzing _______. ANSWER: C 94. general. In ERP system ______ is important. certain. A. D. C. 10-20%. qualification. origin. B. A. C. C. A. employees. A successful training will account for a minimum of ______of the total project cost. all. cost. Personnel administration. management. worth. evaluation. ANSWER: A 98. Personnel management. B. less. modification. ANSWER: B 95. . ANSWER: A 101. B. For training the employees will be divided into groups based on their_____________. Recruitment management.93. company's sales. C. consultants. D. B. A. D. C. D. B. computer knowledge. A. first phase. C. C. ANSWER: D 96. Most ERP packages are stronger in _____ areas. D. company's growth. D. 10-15%. A. third phase. D.. department. . vendors. ___________ function helps in hiring the right people with the right skills. ANSWER: B 99. The _________________ are constantly striving to lower configuration costs. fifth phase. company's competitiveness. D. maintenance. effectiveness. upgrading techniques. B. During analysis it is important to investigate ____________ of the different packages. Organizational management. B. current skill levels ANSWER: D 100. Project planning phase is ________________________ in ERP implementation. B. A. 5-15% ANSWER: A 102. Decision making. C. D. technological. redundant. D. C. D. _____________ is recommended. D. In legacy system. ANSWER: A 108. Work team. B. ANSWER: D 104. Testing. Once the ERP system is implemented the current ______________ will be replaced by new ones. 5-10%. process and procedures. exact data. Executive committee. case-to-case. B. process.C. analysis tool. using approximate value. using dummy data. Testing the links between ERP packages and other corporate software links that have to be building on a ______________ basis. B. B. most of the data are__________________________. A. time. using sample value. C. procedures. process. in which format they want? A. software. Technical support team. B. both technological and cultural. ANSWER: D 109. A. ANSWER: B 103. B. Planning. D. approximate data. C. A. C. ANSWER: D 107. cultural. D. Who is the head in ERP implementation team? A. hardware. ANSWER: C 105. When testing ERP system. running a real purchase order. ANSWER: C 106. ANSWER: B . B. A. Users with heavy data analysis needs should include the cost of _________ in the ERP budget. techniques. D. C. C. D. random. D. A. data warehouse. derived data. C. sample. Design. Which process makes the decision makers to get accurate information. An ERP implementation involves ______________________ changes. Project management. B. A. Work team. HR module B. Plant maintenance control. C. B. Administrative team. A. Project management.. B. D. Which team is responsible for the activities such as data migration. A. C. D. . C. Project management. ANSWER: B 113. ANSWER: D 118. C. A. C. . back up and recovery? A. The ________ team will contain people from the company's IT/EDP departments. in-house. ANSWER: B 117. Technical support team ANSWER: D 114. end users. ANSWER: C 116. Consultants. consultant. The ______________ team is comprised of the technical leader and the executive committee head. Sales and distribution. A. Administrative support. Which team arranges meetings and documentation during ERP implementation? A. ANSWER: A 115. Administrative team. _________ are the people who have developed the ERP packages. Vendors have to be upgrading their products by using ________. A. CIO or CEO. technical support. D. Administrative support team. B. D. B. vendor. Technical support. ______ team is responsible for making available work space. new software. executive committee. B. B. administrative. C. D. work. Executive. Executive committee is headed by ______________________________. ______ provides planning. Executive committee. A. D. C. Work. latest advancement in technology. End users. ANSWER: C 111. . B. administrative support ANSWER: A 112. A. D. scheduling and control of facilities and equipment. Technical support team. Vendors. C.110. project management. B. executive. D. Finance. End user training will given by _______. A. B. Consultants. D. D. C. D. methodologies. ANSWER: D 126.C. A. D. procedures. ANSWER: A 119. B. Business consultants. Vendors. product description. _______ analyzes the profitability of internal responsibility centers. know-how. functionality ANSWER: C 125. ANSWER: B 124. C. requirements and tasks ANSWER: C . D. . C. administrative support team ANSWER: B 121. Administrative team members. product and documentation. A. Along with product details. _______ should be included in the documentation. Market risk management. service. C. rules. _________ are professionals who specialise in developing techniques. B. ANSWER: A 123. Funds management. consultant. B. The consultant should differentiate __________ and decide on the level of customization. C. D. must have and nice to have. implementation details. Software engineers. C. D. A. requirements and must have. documentation. ANSWER: D 122. training methods. During ERP implementation __________ should be converted into tasks and should be allocated to the right people. Budgetting. B. B. requirements and nice to have. new modules. Profit center accounting. C. A. Technical support team members. C. product. Vendors. vendor. ANSWER: C 120. A. ___________ is responsible for administering each of the phases of the implementation. A. B. D. The vendor should supply ________ as soon as the contract is signed. technical support team. Technical support team. A. new concepts. D. B. ANSWER: B 134. ERP implementation. ERP planning. ANSWER: A 133. Before the implementation _____ should sit together and prepare a work plan. _________ sub-system allows the company to analyze financial transactions for a given period. financial module. D. D. management's. cash management. all the above. _______ supports lead generation and direct mailing campaign. C. consultant and company representative. ANSWER: A 132. C. marketing module. Who will lead the process of the work plan? A. C. ANSWER: B 129. A. The company's objective is to make the package work successfully as documented in the _______ manual. C. The _______ include package vendor. Who is responsible to check and verify the work that is being done satisfactory? A. Consultant. End-user. C. A. B. Treasury management. A. Cash management. training. consultants. C. Profitability analysis. B. A. A. D. In ERP. Project development team.127. B. Vendor. B. C. ________ sub-system examines the sources of returns. D. A. B. Consultant. purchasing module. consultant's. D. vendor and management. ANSWER: D 130. vendor's. B. and employees. ANSWER: D 135. Treasury module. manufacturing module. hardware and peripheral vendor. D. C. ________________ is the people who will be using the ERP system once it is in place. technical support team's. Vendor. Management. Company representative. Executive committee. . D. Investment management. B. A. networking people. vendor and consultant. investment management. D. ANSWER: C 131. B. testing. consultant and management. ANSWER: A 128. ________ module facilitates the process of maintaining the appropriate level of stock in a warehouse. ANSWER: B 143. difficult. B. B. company's internal measure. ANSWER: A 137. Who will point out the issues that are specific to the company during ERP implementation? A. ______ is the tool used to prepare a work plan with quality. Non technical employees and managers can act as functional experts during ______. Vendor. D. ANSWER: A . project planning. One of the objectives of executive committee meeting is to address the issues that involve _______. ANSWER: C 138. training. D. C. CAD. C. C. Vendor. testing phase. Management. A. implementation. training. ANSWER: C 136. D. Purchasing. company's internal measure. time oriented. post implementation. D. D. C.B. pre-implementation. B. A. implementation. B. Project planning. B. A. Consultant. PERT. In-house team. ANSWER: A 140. Overhead orders sub-system collects and analyzes cost based on ________. A. ANSWER: C 142. individual external measures. C. C. HR. new. ongoing. D. End-user. B. A. Software. ANSWER: C 141. D. The training is a ___________________ process. company representative. A. ANSWER: B 139. D. C. B. B. C. decisions from the top management. CAM. C. planning phase. The frequent monitoring will be done by ______ committee. D. Material management. executive. individual internal measures. A. Management. Vendors. C. . Employees. documentation. Product cost controlling. Manufacturing module. B. A. Controlling. C. ANSWER: B 147. D. The long term use of ERP could change the border organization in terms of its _____. . the representatives should select from ______. knowledge base. structure C. D. Financial module. ANSWER: A 149. B. one department. Marketing module. D. Technical support team. end-users. C. __________ streamlines procurement of required raw material. C. enterprise. Cost center accounting. B. _________ analyzes where overhead occurs within the organization. A. ______ bringing out ERP application management tools. Most companies use ______ to help with the implementation process. employees. Asset accounting. A. consultants. prepackages ERP support knowledge base. vendors. packages B. D. A. D. B. function. Many companies offering _______ for help desks. ANSWER: C 148. C. B. B. Consultants. D. in house team. . each department. A. executive committee.144. ANSWER: D Staff Name Kavitha K . Purchasing module. C. ANSWER: A 146. For ERP implementation. structure and function ANSWER: D 145. A. A. ANSWER: B 150. D.