PERSONAL CABINET MANUALDear clients! This manual will help you to smoothly get acquainted with Your new personal cabinet and find out more about its functional features. masterforex.org Please. Type the following in your web browser URL bar https://cabinet. Further information is available in the following sections of the manual. PERSONAL CABINET REGISTRATION Step 1. please. In order to start trading. etc. enter code from the picture and press Next. Personal cabinet is understood as a secure website section. Password and login (username) cannot be used for trading terminal. you need to open a new trading account via your personal cabinet and login to the trading terminal using trading account number as a login (username) and trader’s password that you received to your e-mail address after trading account opening via personal cabinet. If you are not registered in the new personal cabinet.masterforex. take into consideration that your personal cabinet is designed for conduction of non-trading operations with your funds. registration for competitions. enter your login and personal cabinet password and press "Enter”. If you have already registered. manipulation of your trading accounts. press the "Registration” button. Personal wallet (aka internal wallet of personal cabinet) is understood as a personal account of a client. Personal cabinet manual 2 . read the Client Agreement and Financial regulations and put a tick in the I agree box.WARNING Dear clients. Step 2.org/a/?lang=en or click the above link. Please. please. Choose language using language panel under username and password fields. ID. that you will receive as SMS message to your cell phone each time you create a funds withdrawal request. Please. Step 4. Please. Make sure the data entered is correct and press “Next". Personal cabinet manual 3 .). − Enter the code into the “Code from SMS” field and press “Finish the registration”. You have two options to choose from: − If you choose “Payment password" option. − Enter your cell phone number. remember it or write it down. It is used for client identification and is considered necessary during every interaction with the client support department by phone. − If you choose “SMS” method of confirmation. for you will not be able to withdraw funds without it. You will receive the code to your cell phone as SMS. e-mail or live chat.Step 3. please. etc. Please. It is not sent via e-mail due to security reasons. for all letters with passwords will be sent to the address. Data entered must be in a full accordance to your national identification document (passport. The next step is withdrawal request confirmation set-up. Fill in the form (fields marked with * sign are mandatory). do not lose it. you will be able to withdraw funds only with a single-use code. make sure the e-mail address you enter is correct. remember or write down your payment password. Confirm the password and press “Finish the registration”. press “Get a code”. You are forwarded to the registration form. The procedure is necessary for ensuring safety of your funds withdrawal to your payment system accounts. Please. enter your login and personal cabinet password and press "Enter”. withdrawal will be possible to the certified payment details only. enter code from picture and press "Submit request”. Upload file with the document. check the requirements for documents. click "Requirements for the uploaded documents” for it. pass through the certification of user and certification of payment details procedures. make sure that personal details you enter are in complete correspondence to your national identification document. Certification of bank details is not necessary for withdrawal. that your personal data will not be used for any purposes other than certification of user. To be able to utilize all the personal cabinet features. Step 7. please. Please. Please. for banks perform their own comprehensive transaction check. Personal cabinet manual 4 . Please. Step 6. Press “My payment details” on the right. Certification procedure is necessary for all clients of the company. MasterForex guarantees. The request will be processed by the Client support department in 3 hours in accordance to the Client agreement. press “Certification of user” button on the right top corner of the cabinet window and fill in the necessary fields. After passing the payment details certification procedure.LOGGING IN TO PERSONAL CABINET AND CERTIFICATION OF USER Step 5. After passing the certification of user procedure it is necessary to pass the payment details certification procedure via your personal cabinet. which you are going to use for funds withdrawal. Please. make sure all the entered data is correct. Repetitive addition of the same payment details will be impossible. If you have already pressed this button by an accident.Fill in the necessary fields. Withdrawal funds from the personal wallet. Transfer old trading accounts to the new personal cabinet. Etc. please. After a payment details certification request is created. By pressing this button you will block funds withdrawal to these payment details. do not press this button. Blocking payment details addition is not necessary. unauthorized person. Registration as a partner. contact the client support department. Link “It is not my wallet” in the “My payment details” section. please. Deposit funds to the personal wallet. if you have entered incorrect payment system account number or if you think somebody else knows your login and password for the cabinet and has entered this payment detail. unless you are sure you have created certification requests for all the payment details you are planning to use for withdrawal. but recommended procedure. it becomes visible in the table. you will be able to utilize the following features of the personal cabinet: − − − − − − Open new trading accounts. After the Client support department processes your personal documents uploaded for the certification of user and added payment details. even if he/she accesses your personal cabinet. − Personal cabinet manual 5 . Use the link. will NOT be able to add his/her payment details and withdraw your funds. Internal transfers. press “Block payment details addition". In order to ensure your funds safety. thus. Add all the payment systems accounts. Please. After pressing “Open account” and filling in a short form. you will see your new trading account in the “My accounts” list. Passwords for MetaTrader4 will be sent to the e-mail address you mentioned during your personal cabinet registration. standard or CFD). its number will be visible in the trading accounts list in your personal cabinet. you can transfer it to your new personal cabinet by clicking the “Transfer account" link on the right top corner of the cabinet window and filling the form. During a new account opening you can choose account type (ECN. TRANSFERRING TRADING ACCOUNTS TO A PERSONAL CABINET If you already have a trading account opened before. After account is opened.TRADING ACCOUNTS OPENING Press “Open trading account” on the right from “My accounts”. Personal cabinet manual 6 . micro. You can change leverage and swap/swap-free option for any trading account. swap/swap-free account. Note: New trading account opening is possible before payment details certification. deposit currency and credit leverage. We will check your payment notice and will manually transfer your payment to your personal cabinet in 24 hours according to the Clients agreement. Access to the old personal cabinet will be blocked. go to “Deposit funds” section. 2. choose “Payment notice” subsection. make a payment notice. your old trading account will be transferred to your new personal cabinet in 20 minutes. Enter your account type and number. If the payment was not automatically transferred to your personal cabinet. After personal and contact details used for trading account and personal cabinet will be compared. Press «Deposit». In order to do it. please. make sure trading account and personal cabinet are certified. Personal cabinet manual 7 . Fill in the short form with details of your payment. trader's password and pin-code for your trading account. Submit a request. Before you make an account transfer request.1. DEPOSITING TO PERSONAL WALLET/TRADING ACCOUNT You can deposit to your personal wallet or your trading account. 3. Funds will not be charged again from your payment system account. choose deposit method «Automatic payment» and fill in the required fields. please. Click the "Transfer account" link. be careful when filling in the fields. be very carefully when filling in the fields «Payment system account number". please fill in the form in the “Wire transfer" subsection. Notice: You can deposit without approving your payment details. After the actual payment. Please note: wire transfers from third parties are not accepted.Please. as soon as we receive them to our bank account. Bank transfer speed may vary. so you will have to make another payment notice. "Payment Date". Please. If you want to deposit funds via wire transfer. thereby you will notify us of you payment via bank transfer. Personal cabinet manual 8 . funds will be deposited to your personal wallet. "Payment Number" and "Amount". you can find MasterForex bank details in the “Wire transfer” subsection in the “Deposit funds” section. because incorrect data will handicap transferring funds to your personal wallet. two transactions are automatically conducted: funds withdrawal from trading account and Personal wallet funding. In case funds depositing was conducted via different payment systems. According to the Financial regulations. In the first case. the withdrawal must be conducted via the same payment systems in proportional ratio concerning deposited amounts. internal transfers can’t be conducted between personal wallets of different clients. Please notice that according to the Client Agreement withdrawal is possible only via methods that were used for depositing funds. fill in the required fields and press «Transfer funds». wait for request to be processed by the Financial department.INTERNAL TRANSFERS You can instantly distribute funds between internal wallet of your personal cabinet and trading accounts. All internal transfers are processed automatically. Personal cabinet manual 9 . The third transaction . after the required fields are filled in. Press ”Internal transfer”. between trading accounts.funds withdrawal from Personal wallet to payment system is conducted after withdrawal request is processed by the Financial department in 1-3 working days in accordance with the Client agreement. Notice: You can make an internal transfer without approving your payment details. In case you want to withdraw funds directly from a personal wallet. and after that funds will be transferred to your payment system account or to your bank details. FUNDS WITHDRAWAL You can withdraw funds from your personal wallet or from trading account(s) by pressing “Withdraw funds”. attached to your personal cabinet. HISTORY This section contains information on past operations: internal transfers. deposits.$ 15 Question: How much money the client can withdraw via bank? Answer: Balance = 5+1+20+15=41 Deposit=20+1+5=26 We should find % correlation of entry sum to deposit from every payment system: 5/26=19%. 1/26=4%. 20/26=77% Now we count how much money can client withdraw via bank: 41*77% / 100 = 31. withdrawals and bonuses.$ 20 Profit (sum earned up to deposit) . Personal cabinet manual 10 .57 $ .EXAMPLE Account depositing was following: WMR – $ 5.max sum of possible withdrawal via bank transfer. Notice: History is available without approving payment details. Notice: In order to withdraw funds you have to certify your payment details. WMZ-$ 1. Bank transfer . please. thereby you will create a registration request. click "Become a partner" on the right side of your personal cabinet.BONUSES In this section you can make a request for a bonus. Personal cabinet manual 11 . REGISTRATION IN THE PARTNERSHIP PROGRAM In order to register as a partner. Wait for request to be approved by the Partnership department. input the correspondent information and press “Submit request for a bonus”. Choose the bonus. Fill in the form and press “Finish the registration”. 23:59 (Monday .FOR ANY ADDITIONAL INFORMATION. Moscow time (GMT+3) 00:00 .org 8-800-333-00-91. +7 812 332-91-83 Or via live chat. PLEASE.Friday) Personal cabinet manual 12 . CONTACT THE CLIENT SUPORT DEPARTMENT: E-mail: Telephone: Work hours: support@masterforex.