A candy manufacturer that made candy at a lower cost without improving the quality of the candycould be said to increase efficiency without increasing effectiveness A candy manufacturer would increase both efficiency and effectiveness by making better candy at a lower cost A goal of efficiency is to minimize output costs while maximizing input costs False A small business manager in many ways combines the roles of top manager and first-line manager in a large business True A typical first-level manager spends more of his or her time leading than planning True All organizations have ________ that define(s) the organization's purpose and reason for existing goals Among the trends in the new workplace, one can expect to find __________ more valuing people as human assets An effective manager achieves both high-performance results and high levels of _________ among people doing the required work satisfaction An important part of the controlling function is ________ evaluating An organization is ________ a deliberate arrangement of people to accomplish some specific purpose Another term for effectiveness is ________ doing the right things Another term for efficiency is ________ doing things right Brenda's ability to delegate responsibility well is evidence that she excels at which management function? organizing Determining who reports to whom is part of the controlling function of management False Effectiveness is synonymous with ________ goal attainment Effectiveness refers to the attainment of the organization's goals True Good management strives for ________ high efficiency and high effectiveness If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________ effective, but not efficient In a small organization, which of the following is NOT likely to be true? Workers are likely to be observed by computerized monitoring systems In Katz’s framework, top managers tend to rely more on their _________ skills than do first-line managers conceptual Managers who are effective at meeting organizational goals always act efficiently False Non-profit organizations are different from for-profit organizations primarily ________ in the way they measure success Of the following, which is the lowest level of management? a middle manager One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization. a systematic structure Organizing includes ________ determining who does what tasks Performance efficiency is a measure of the _________ associated with task accomplishment resource costs Productivity is a measure of the quantity and _________ of work produced, with resource utilization taken into account quality Providing motivation is part of the controlling function of management False Resolving a conflict would be considered to fall under which managerial function? leading The accounting manager for a local newspaper would be considered a _________ manager, whereas the plant manager in a manufacturing firm would be considered a __________ manager staff, line The controlling management function is largely a matter of ________ monitoring to see that tasks are accomplished The four contemporary management processes are planning, organizing, leading, and commanding False The management function of __________ is being performed when a retail manager measures daily sales in the women’s apparel department and compares them with daily sales targets controlling The manager’s role in the “upside-down pyramid” view of organizations is best described as providing __________ so that operating workers can directly serve _________ support, customers The primary job of a manager is to ________ direct and oversee the work of others The process of building and maintaining good working relationships with others who may help implement a manager’s work agendas is called _________ networking The process of management involves the functions of planning, _________ leading, and controlling organizing The requirement that a manager answer to a higher-level boss for results achieved by a work team is called _________ accountability The research of Mintzberg and others concludes that managers _________ always live with the pressures of performance responsibility The work of a manager ______ may involve performing tasks that are not related to overseeing others Today, the basic management functions are considered to be _______ planning, organizing, leading, and controlling Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused _______ internally, particularly on the allocation of resources Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! What kind of a manager is Don likely to be? plant manager When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _________ planning When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which management process? controlling When Joe decides the number of output units his team will be able to produce this week, which management process is he performing? planning When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which management process? leading When someone with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic worker, this is an example of __________ discrimination Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges? sustainability Which of the following is a key difference between managerial and nonmanagerial employees? Nonmanagerial employees do not oversee the work of others Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board? top managers Which of the following might be an example of increased efficiency in manufacturing? cutting the amount of labor required to make the product Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization? top manager _________ managers pay special attention to the external environment, looking for problems and opportunities and finding ways to deal with them Top A finance manager who reads the Wall Street Journal on a regular basis would be performing which role? monitor A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role? liaison A small business manager in many ways combines the roles of top manager and first-line manager in a large business True According to Katz, the four critical managerial skills can be classified as _______ technical, political, interpersonal, and conceptual All of the following are examples of informational roles according to Mintzberg EXCEPT entrepreneur Almost all managerial tasks involve decision making Brenda's high project completion rate indicates that she is _______ an effective manager Compared to the manager of a large organization, a small business manager is more likely to be a(n) _______ generalist Designing a series of interview questions to provide information about possible customers for a company would primarily require _______ conceptual skills Good political skills would be most important to a manager who _______ wants to rise through organizational ranks In Katz’s framework, top managers tend to rely more on their _________ skills than do first-line managers conceptual Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill? conceptual Technical skills involve a manager's ability to think logically and effectively about abstract situations false Technical skills might include _______ proficiency in computer programming The managerial role that changes the least between middle and top managers is ________ controlling Under which category would you classify skill in motivating subordinates? interpersonal skills What role will Don be performing when he gives the plant tour to the newspaper reporter? spokesperson When Don attends the retirement party, he will be operating in which of the management roles? figurehead When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating? leader When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people? resource allocator When Michelle addresses a complaint filed by an employee, she is performing which management role? disturbance handler When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role? liaison When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing? disseminator When Michelle spends time searching for new technologies for her plant, she is performing which management role? entrepreneur Which of the following is NOT an example of a decisional role according to Mintzberg? spokesperson Which set of skills would you expect the President of the United States to be least in need of? technical Which type of management skill does Michelle use most during the day? interpersonal A good manager considers the interests of all stakeholders equally when making an important decision false All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT ______ rituals intimidate and silence critics of the corporate culture An industry with a dynamic business environment that is also highly complex faces the maximum amount of environmental uncertainty. true Environmental complexity refers to the number of components that an organization must deal with true Generation X-ers are generally the children of the Baby Boomers false Given a choice, managers would prefer to operate in an environment that has a minimum of uncertainty true How are the "Post-Millennials" likely to be different from previous generations? They require products that are completely customized to the individual How is a corporate ritual different from a corporate story or legend? A ritual does not attempt to teach a specific lesson while a story or legend does Sony Corporation's focus on product innovation is an example of which of the following dimensions of organizational culture? risk tolerance Technology has changed the way managers manage by forcing them to keep track of employees in remote locations at all times of the day and night true The age of a population is one of its most important demographics. true The business world cannot count on regulation to reform the economy. true The cell phone industry faces a stable business environment false The components of an organization's external environment include a technological component and a political component. true The culture of an organization is analogous to the ________ of an individual personality The Daily Recorder is considering charging online readers a flat fee for access to the news on their computers and electronic devices. Which stakeholder should the paper NOT worry about informing? the paper's rival, The Daily Sun The Daily Recorder is considering raising its price from 60 cents to 75 cents. Which stakeholders should it consider most in making this decision? its customers The external environment of an organization includes factors and forces that can affect how the organization operates true The greater the environmental uncertainty, the more an organization needs to become _______ organic The original source of an organization's culture usually reflects the vision and attitudes of _______ the organization's founders The sociocultural component of the external environment of an organization includes trends and traditions, but not basic attitudes and values false The symbolic view of management holds that an organization's performance is based solely on the decisions of managers false Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just gotten wind from a highly reliable source that games involving animals and ecosystems are likely to be extremely "hot" in the coming year. Theodore is excited because TJ Soft has two games in development that fit the animal/eco niche perfectly. Which component of the external environment will affect TJ Soft the most in this situation? the sociocultural component Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just gotten wind from a highly reliable source that Congress is likely to take action in the coming year to ban violent games. TJ Soft has several games that could be considered violent. Which component of the external environment will affect TJ Soft the most in this situation? the political/legal component Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just gotten wind that engineers have developed a new computer system that works like the devices shown in the Steven Spielberg movie Minority Report in which users can control a sophisticated computer using their hands in midair. Janice sees this development as highly important to new games for TJ Soft. Which component of the external environment will affect TJ Soft the most in this situation? the technological component Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just read an article that describes the explosion of computer games among young people in India using cell phones and simple computers. This generation in India has well over 300 million people in it, and if TJ Soft can capture just a tiny portion of that market it will be highly successful. Which component of the external environment will affect TJ Soft the most in this situation? the demographic component Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just read an article that says that the low interest rates that currently prevail are likely to end in the coming months. Theodore thinks that TJ Soft may need to apply for a loan now to avoid high costs later. Which component of the external environment will affect TJ Soft the most in this situation? the economic component What determines whether an organization has a strong culture or a weak culture? how much employees accept the organization's key values and are committed to those values What do most high performing companies have in common when it comes to stakeholder relationships? High performing companies tend to consider the interests of all stakeholder groups when they make important decisions. What does the story of 3M employee Art Fry inventing the Post-it® note to make church hymns communicate to 3M employees? Creativity is important. What will cause countries such as Denmark to shrink with respect to the size of their economy, relative to other nations? low birth rate Which kind of organizational culture do the following values describe? 1. Don't be lazy or sloppy. 2. It's better to try a good idea and fail then to stick with a bad idea. 3. When you think your product is perfect, go back and try to make it better. an innovative, risk-taking company that has high standards Siia pilt juurde Which kind of company has the lowest amount of environmental uncertainty in the environmental uncertainty matrix? Cell 1 Which kind of company would be less likely to fire its CEO after a poor performance? a company with a symbolic view of management Which kind of culture most affects the way managers plan? A strong organizational culture helps guide the way managers plan Which managerial controlling decision is most affected by organizational culture? how much to empower employees Which managerial organizing decision is most affected by organizational culture? whether workers should work individually or in teams Which managerial organizing decision is most affected by organizational culture? how to structure employee evaluations Which managerial planning decision is most affected by organizational culture? the degree of risk that plans contain Which of the following best defines environmental uncertainty? the amount of change and complexity in an organization's external environment Which of the following identifies one reason why managers should NOT put time into managing stakeholder relationships? Managing stakeholder relationships can lead to more predictability of environmental changes Which of the following is an internal stakeholder for the newspaper, The Daily Recorder? The Daily Recorder shareholders Which of the following is LEAST likely to be considered a stakeholder for a newspaper company, The Daily Recorder? critics who claim that all newspapers are biased and dishonest Which of the following is NOT a common way in which corporate cultures are transmitted to employees? formal culture meetings Which of the following is NOT considered to be a characteristic of organizational culture? purchasing policies Which of the following is not involved with the demographic component of an organization's external environment? values Which of the following most accurately reflects the difference between strong cultures and weak cultures? Company values are more deeply held and widely shared in strong cultures than in weak cultures Which of the following phrases best characterizes the culture of an organization? how things are done around here Which of the following provides the best illustration of technology transforming how managers manage in the workplace? Managers oversee very large design teams Which of the following statements about organizational culture is correct? An organization with a strong culture would need fewer written rules and regulations to conduct business than a weak culture Which of the following views of management would agree with the statement that managers should not be held accountable for changing global economic conditions? the symbolic view Which statement about the external environment and employment is true? External environmental conditions improve employment during upswings and worsen employment during downturns Why were the Baby Boomers so much more influential than other generations with respect to changing tastes and culture? The Baby Boomers were a much larger group than other generations A common myth is that managers are less ethical today than in the past true A company that meets its social obligation ____ fulfills its legal and economic responsibilities only A factory that has adhered to all pollution control standards has met its social obligation A good example of social responsiveness is a company whose managers conduct business in an ethical way and strictly follows all local laws false A manager supports an organization’s attempts at self-governance when he or she always tries to achieve performance objectives in ways that are _____ ethical and socially responsible A manager who subscribes to the theory of justice view of ethics might pay low-level employees more than the minimum wage A manager’s failure to enforce a late-to-work policy the same way for all employees is an ethical violation of __________ justice procedural A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? The primary responsibility of business is to maximize business profits A theory of justice view of ethics focuses on individual liberties and privileges. true A utilitarian view of ethics focuses on consequences and the greatest good for the greatest number of people. true A ________ is a formal document that states an organization's primary values and the ethical rules it expects its employees to follow code of ethics A(n) ________ view of ethics states that more productive workers should get more pay and less productive workers less pay, regardless of other circumstances. utilitarian A(n) __________ is someone who exposes the ethical misdeeds of others whistleblower All aspects of the idea of sustainability include an element of this. time An amoral manager takes action without considering whether or not the behavior is ethnical. An organization that takes the lead in addressing emerging social issues is being __________ , showing the most progressive corporate social responsibility strategy. proactive Another way to increase Energetica's CSR image is to have employees volunteer their services to the community. Which of the following is NOT a good example of community service? an Energetica engineer demonstrating oil drilling safety equipment at an industry convention Any action that is illegal is unethical and any action that is legal is ethical. false As a result of recent corporate scandals, ________ are beginning to demand that businesses behave in socially responsible ways. customers, employees, and stockholders As long as it has broken no laws and done nothing unethical, a business has fulfilled its obligation to society. false Customers, investors, employees, and regulators are examples of __________ that are important in the analysis of corporate social responsibility. stakeholders Economic sustainability is primarily concerned with an economy's ability to sustain long-term productivity Energetica plans to buy a "dirty" power plant next year. The purchase of this plant may cause Energetica to emit more overall sulfur dioxide than allowed under EPA law. What can Energetica do to remedy this situation? buy emission allowances from another company Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things. Among the problems Gina needs to deal with are complaints from students that the Physics Department has only one faculty member who is a woman and one who is a member of a minority group. Gina has been meeting with the department chair to address this problem. Gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour "Hassle Line" with highly trained people to answer questions and solve problems. She hopes to have her Hassle Line employees function within a customer responsive culture. Gina sees her school's greatest opportunity to increase enrollment in prospective students who were born in the 1980s and early 1990s. What term describes these prospective students? Gen Yers Having a written code of ethics ensures that an organization's members will behave ethically. false How might a manager with a rights view of ethics view the prospect of forbidding an employee from making what he feels are "misguided" political statements on her non-company website? The manager would not interfere with the website In going over Energetica's history, you see that in the 1970s Energetica tried its best to circumvent laws and engaged in shady business practices with respect to the environment and social responsibility. Which CSR approach did Energetica take at that time? obstructionist In most cases, organizations that have managers who behave ethically tend to have more ethical employees In the most recent decade, Energetica has gone beyond legal requirements in such areas as environmental sustainability. For example, for most pollutants Energetica now operates at well below the limits that are allowed by law. Which CSR approach has Energetica taken recently? accommodative In the socioeconomic view of organizational social responsibility, management's responsibility includes protecting and improving society. true Long-term stability and the long-term ability to make profits is an argument for social responsibility. true Most studies have shown that companies that engage in social involvement receive a small positive benefit One argument against businesses championing social responsibility issues is that being socially responsible can harm an organization's public image. false One prominent argument against being socially responsible makes the claim that business managers are ________ to address social concerns not competent People who doubt that there is a relationship between company performance and social involvement think that this could account for any positive performance effect seen in companies that practice social involvement. The only companies that practice social involvement are highly successful companies that can afford to waste time and energy on social involvement as a "luxury." Philanthropy is the only true measure of corporate responsibility. false Proponents of the socioeconomic view of social responsibility believe that being socially responsive is neither good nor bad for business Research on ethical dilemmas indicates that __________ is/are often the cause of unethical behavior by people at work. pressures from bosses and superiors Since businesses have more power and resources than ordinary individuals, supporters of social responsibility claim that businesses have more reason to act in a socially responsible way Social responsiveness refers to the capacity of a firm to differentiate between right and wrong Supporters of social responsibility claim that being socially responsible increases long-term profits Supporters of socially responsible businesses claim that by becoming socially responsible, businesses can expect more government interference Suppose that a study shows that companies that were not socially involved tended to be less profitable than socially involved companies. Which of the following can be concluded? Social involvement may cause a company's profits to increase Sustainability is the process of meeting ________ needs ________ needs current; without compromising future Telecommuting can increase ________ sustainability as long as it does not result in environmental; outsourcing The argument against social responsibility that states that pursuing goals other than making profits diverts a company away from its primary goal of making profits is known as _______ dilution of purpose The board of directors of the Four Forks Generating Corporation is meeting to consider the construction of a new electrical generation facility near the Four Forks River. Director Appleton prefers a coal-burning plant because it promises to be the most profitable alternative. Over the short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal is cheap and the considerable pollution from the plant won't affect anything within hundreds of miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the community against accidents in the plant or the disposal of toxic waste could be very expensive. However, Estrella has discovered that the job can be done much more cheaply by cutting some corners—while still strictly following all laws—and creating some additional risk for the community. Director Jossleman supports the most expensive option of the three—she wants a wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce absolutely no pollution and pose no threat to the community or the environment. They are expensive to build and to operate at the current time because they require elaborate back-up systems to function when the wind isn't blowing. Director Appleton exhibits which of the following social responsibility views? classical view of social responsibility The board of directors of the Four Forks Generating Corporation is meeting to consider the construction of a new electrical generation facility near the Four Forks River. Director Appleton prefers a coal-burning plant because it promises to be the most profitable alternative. Over the short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal is cheap and the considerable pollution from the plant won't affect anything within hundreds of miles from the plant.Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the community against accidents in the plant or the disposal of toxic waste could be very expensive. However, Estrella has discovered that the job can be done much more cheaply by cutting some corners—while still strictly following all laws—and creating some additional risk for the community.Director Jossleman supports the most expensive option of the three—she wants a wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce absolutely no pollution and pose no threat to the community or the environment. They are expensive to build and to operate at the current time because they require elaborate back-up systems to function when the wind isn't blowing. Director Estrella exhibits which of the following social responsibility views? social obligation The board of directors of the Four Forks Generating Corporation is meeting to consider the construction of a new electrical generation facility near the Four Forks River. Director Appleton prefers a coal-burning plant because it promises to be the most profitable alternative. Over the short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal is cheap and the considerable pollution from the plant won't affect anything within hundreds of miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the community against accidents in the plant or the disposal of toxic waste could be very expensive. However, Estrella has discovered that the job can be done much more cheaply by cutting some corners—while still strictly following all laws—and creating some additional risk for the community. Director Jossleman supports the most expensive option of the three—she wants a wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce absolutely no pollution and pose no threat to the community or the environment. They are expensive to build and to operate at the current time because they require elaborate back-up systems to function when the wind isn't blowing. Director Jossleman is exhibiting which of the following social responsibility views? socioeconomic view of social responsibility The board of directors of the Four Forks Generating Corporation is meeting to consider the construction of a new electrical generation facility near the Four Forks River. Director Appleton prefers a coal-burning plant because it promises to be the most profitable alternative. Over the short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal is cheap and the considerable pollution from the plant won't affect anything within hundreds of miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the community against accidents in the plant or the disposal of toxic waste could be very expensive. However, Estrella has discovered that the job can be done much more cheaply by cutting some corners—while still strictly following all laws—and creating some additional risk for the community. Director Jossleman supports the most expensive option of the three—she wants a wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce absolutely no pollution and pose no threat to the community or the environment. They are expensive to build and to operate at the current time because they require elaborate back-up systems to function when the wind isn't blowing. Suppose Director Jossleman proposes building a wildlife preserve near the wind farm for the local community. What is Josselman demonstrating in her proposal? social responsiveness The classical view of organizational social responsibility is that management's only social responsibility is to maximize profits. true The classical view of social responsibility holds that spending time, money, labor, or energy to improve society's welfare would deprive stockholders of resources that could be used to generate profits The classical view of social responsibility is that a for-profit organization's responsibility is to maximize profits only The criterion of __________ responsibility identifies the highest level of conviction by an organization to operate in a responsible manner. discretionary The potential for greed to influence decisions is most likely when one follows the _______ approach to ethics. individualism The reality is that managers are more unethical than in the past false The socioeconomic view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare The socioeconomic view of social responsibility states that a business is a moral agent The ________ approach to corporate social responsibility complies with legal requirements in a minimal way. defensive There is little evidence that managers of major organizations ever fail to act responsibly and ethically. false This is the best example of HR using corporate expertise to provide a service to a community. a corporate financial advisor making investments for a local charitable organization Those arguing against being socially responsible might make the claim that costs for social goals are ultimately paid for by consumers in the form of higher prices Two “spotlight” questions for conducting the ethics double-check of a decision are (a) “How would I feel if my family found out about this?” and (b) “How would I feel if _________?” this was printed in the local newspaper Under the __________ view of ethical behavior, a business owner would be considered ethical if she reduced a plant’s workforce by 10% in order to cut costs to keep the business from failing and thus save jobs for the other 90%. utilitarian Values are personal beliefs that help determine whether a behavior will be considered ethical or unethical. An example of terminal value is self-respect Voluntariness is a measure of whether or not socially responsible acts were committed willingly or as prescribed by rule or law. true When a company does the minimum that the law requires, it is meeting its social obligation When a firm advertises that it only uses recycled paper products, it is being socially responsive Which ethical position has been criticized as a source of “ethical imperialism”? absolutism Which of the following best defines sustainability for a company? running the company with a strategy that is both profitable and good for the environment Which of the following best identifies how well ethics can be learned? Ethical training can increase awareness of ethical issues. Which of the following is a basic definition of ethics? principles that define right and wrong Which of the following is LEAST likely to be viewed by a company as an advantage of stressing sustainability? The company is seen as efficient. Which of the following is NOT an argument against the idea that companies should be socially responsible? violation of profit maximization Which of the following is NOT one of the three pillars of sustainability? moral sustainability Which of the following is the best example of a company being socially responsive? building a community day-care center You learn that in the 1990s Energetica had done away with all of its shady practices and focused on being in full compliance with the law. Which CSR approach did Energetica take at that time? defensive You learn that in the 1990s Energetica had done away with all of its shady practices and focused on being in full compliance with the law. Which CSR approach did Energetica take at that time? proactive ________ dictates that being socially responsible is the "right thing to do." An ethical obligation ________ sustainability includes preservation of biodiversity. Environmental ________ sustainability includes promoting fair income distribution. Social