Revision Level 2Nov. 28, 2005 IER 567 COUNTER TOP PRINTER LEVEL 1 MAINTENANCE MANUAL N00272A Translated from French : « Manuel de Maintenance Niveau 1, Imprimante IER 567 – Modèle de Table, N00271A» IER Documentation Department IER Siège/Headquarters 3, rue Salomon de Rothschild, BP320 - 92156 SURESNES Cedex - FRANCE Tel. +33 (0)1 41 38 60 00 - Fax +33 (0)1 41 38 62 00 - Telex 620289 – Web: www.ier.fr Service Clients / Customer Service - Fax + 33 (0)1 41 38 62 72 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page i Revision Level 2 Nov. 28, 2005 IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A LIST OF PAGES i ii iii iv v vi 1-1 1-2 Blank 1-3 1-4 Blank 1-5 1-6 1-7 1-8 1-9 1-10 Blank 2-1 2-2 Blank 2-3 2-4 Blank 2-5 2-6 Blank 2-7 2-8 2-9 2-10 2-11 2-12 2-13 2-14 Blank 2-15 2-16 2-17 2-18 Blank 2-19 2-20 Blank 2-21 2-22 Blank 2-23 2-24 Blank 2-25 2-26 Blank 2-27 2-28 2-29 2-30 Blank 2-31 2-32 Blank 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 3-17 3-18 3-19 3-20 3-21 3-22 3-23 3-24 3-25 3-26 3-27 3-28 Blank 3-1 3-2 3-3 3-4 Blank 3-5 3-6 3-7 Page ii Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A CHINA UNITED ARAB EMIRATES IER Shanghai Kuen Yang Plaza #1101 798 Zhao Jia Bang Road SHANGHAI 200030 P.R.C. Phone: +86 (21) 6473 6792 Fax: +86 (21) 6473 6806 IER Dubai PO Box 37585 DUBAI Phone: +971 4 347 67 20 Fax: +971 4 347 67 03 GERMANY UNITED KINGDOM IER GmbH Praklastr. 1 D-31311 UETZE Phone: +49 (0) 5173/6906 30 Fax: +49 (0) 5173/6906 50 IER Ltd Unit G4 Middlesex Business Centre Bridge Road SOUTHALL, MIDDX, UB2 4AB Phone: +44 (0)208 744 7650 Fax: +44 (0)208 744 7670 JAPAN UNITED STATES IER Tokyo Yoshitoku Bldg. 8F 3-15-14 Shiba, Minato-ku TOKYO 105-0014 Phone: +81 3 5730 9001 Fax: +81 3 5730 9002 IER Inc. Dallas 2015 Midway Road Suite 118 CARROLLTON, TX 75006 Phone: +1 (972) 991 2292 Fax: +1 (972) 991 1044 Toll free: 1-800 624 8538 SINGAPORE IER Pte LTd 298 Tiong Bahru Road # 09-01/03 Central Plaza SINGAPORE 168730 Phone: +65 6276 6966 Fax: +65 6271 5563 IER Inc. Belton 815 Kirkley Blvd BELTON, TX 76513 Phone: +1 (254) 933 5000 Fax: +1 (254) 933 5050 SPAIN IER Impresoras Especializadas, S.L. Calle Comandante Zorita 4 – E 28020 MADRID Phone: +34 91 535 89 75 Fax: +34 91 535 89 76 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page iii Revision Level 2 Nov. 28, 2005 Pursuant to Part 15. This product must exclusively be connected to an electrical circuit provided with a ground fault circuit interrupter (GFCI) and complying with IEC 364 regulations. if not installed and used in accordance with the instruction manual. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A NOTICE This IER product comes with a lithium battery. Moreover. This equipment has been tested and found to comply with the limits for a Class A digital device. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS FCC (Federal Communications Commission) Statement The United States Federal Communications Commission (in 47 CFR 15. may cause harmful interference to radio communications. NORWAY: This product is also designed for IT power distribution system with phase-to-phase voltage 230V. pursuant to part 15 of FCC Rules.105) has specified that the following notice be brought to the attention of users of this product. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER. This equipment generates. Use of a shielded cable is required to comply within Class A limits of Part 15 of FCC Rules. and can radiate radio frequency energy and. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . THIS APPLIANCE MUST BE GROUNDED.21 of the FCC Rules. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. The information and specifications contained in this document are subject to change without prior notice. only IER approved models may be used. The cover is intended for occasional use and must be normally closed. uses. CAUTION DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. special tool or consumable part not expressly approved in writing by IER and in the event of attempted repair or servicing of the machines by persons lacking the requisite technical qualifications. 28. NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk. Battery replacement must imperatively be performed by qualified maintenance personnel. The warranty shall be null and void in case of use of any spare part. any changes or modifications to this equipment not expressly approved by IER may cause harmful interference and void the FCC authorization to operate this equipment. Page iv Revision Level 2 Nov. 2003 2 Nov. 2005 Modifications Chapter 1 and Chapter 2 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page v Revision Level 2 Nov. 28. 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A MODIFICATIONS Revision Level Date 1 Oct. 2005 . 28. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Chapter 2 Maintenance Sheets This chapter consists of sheets giving the procedures for performing the following operations: Dusting Cleaning Removal/installation Testing For all the printer components concerned by level 1 maintenance. Page vi Revision Level 2 Nov.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A FOREWORD This manual contains all the information necessary for level 1 maintenance (preventive maintenance and troubleshooting) of the IER 567 Printer. Chapter 3 Troubleshooting This chapter guides the maintenance agent in troubleshooting and correcting any failures as rapidly as possible to reduce printer downtime to a minimum. It includes the following chapters: Chapter 1 Preventive Maintenance This chapter defines: The operations to be performed The frequency of these operations The rules to be applied Tools and servicing products For level 1 preventive maintenance. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A CHAPTER 1 LEVEL 1 PREVENTIVE MAINTENANCE Revision Level 2 Nov. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 1-1 Revision Level 2 Nov. 2005 . 28. 28. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 1-2 Revision Level 2 Nov. .............................................................................1-5 1-1 General.............................................................................................................................................................................1-6 1-4-2 Configuration Coupon .............................................................................................................................................1-6 1-4-1 Statistics Coupon .........................................................................................................................................................................................1-8 1-5 General Block Diagram of Interconnections .............................................................................................................................1-6 1-4-3 Status Coupon...................................................................................1-5 1-3 Part Replacements Authorized at Level 1 Maintenance ............................1-5 1-4 Test Coupons ...................................................................................... 1-9 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 1-3 Revision Level 2 Nov..............1-8 LIST OF ILLUSTRATIONS Figure 1-1 : Block Diagram of Interconnections ......... 28..................................................................................................................................................................................................1-5 1-2 Level 1 Maintenance Schedule .................................... 2005 .............................IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A TABLE OF CONTENTS Title Page LEVEL 1 PREVENTIVE MAINTENANCE ...............................................................1-7 1-4-4 Network Information Coupon .......................................... 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 1-4 Revision Level 2 Nov. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . print out a “statistics coupon” from the Counters submenu (see Chapter 2. electronics module side Vacuum cleaner adapted for this type of operation Chapter 2 of this manual and IER 567 User Guide Cleaning of drive assemblies Cleaning of solenoids (clutch and front feeder) Cleaning of magnetic head Kit. This coupon shows the error counters which can be analyzed to focus maintenance on problem areas. Refer to sheet C-1 for replacement of this module. Sheet A-2). IMPORTANT: 1-2 The degree of soiling of the printer and in particular the printhead and drive rollers varies according to stock quality and environmental conditions. 2005 . It is important to regularly check the printer for soiling and keep it clean. The printer is set on a tabletop for level 1 preventive maintenance. LEVEL 1 MAINTENANCE SCHEDULE Before performing any level 1 maintenance. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 1-5 Revision Level 2 Nov. cleaning IER P/N S32129A Cleaning of printhead Cleaning of presser spring guide Cleaning of platen 1-3 PART REPLACEMENTS AUTHORIZED AT LEVEL 1 MAINTENANCE Only the thermal printhead module can be replaced in case of failure. cleaning IER P/N S32129A Dusting of the sensors Dusting of the central mounting plate. Personnel Frequency Estimated time Maintenance technician Once a year for an average of 300 coupons printed per day Every 6 months for an average of 600 coupons printed per day 30 minutes Type of operations Procedure (reference documents) Cleaning agents Dusting of the paper path Dusting of the burster blade Kit.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A LEVEL 1 PREVENTIVE MAINTENANCE 1-1 GENERAL To guarantee the extended life of the IER 567 Printer. 28. the maintenance schedule described herein must be adhered to. .00 Jams Zone B: 1234567 1234567 Power on: 1234567h Boot revision: 0. The Thermal mode line can be set to "Ribbon" or "Paper"..On 3 7"/s 0 bauds ATB specs: AEA bits / parity even / .00 Escrow : 80464/0.00 Frontal:.. The Frontal mode line can be set to "Check-in" or "Revalidation". Cut offset :.IER Top margin :.00 Jams Zone A: 1234567 1234567 Bad head dots: 123 Ribbon : 80462/0. mm Jams Zone D: 1235567 1234567 SENSOR BRIGHTNESS THRESHOLD Jams Zone E: 1234567 1234567 Magnetic : 23 23 Jams Zone S: 1234567 1234567 Print : 23 23 Cutter Jams: 1234567 1234567 Front lgth: 23 23 Head Jams : 1234567 1234567 Front edge: 23 --Ribbon Jams: 1234567 1234567 Rear edge : 23 --- 2 1-4-2 Configuration Coupon The line concerning Bin 3 appears only if bin 3 is present and activated in the menu. The counters on the right (2) are temporary and can be cleared by level 1 maintenance. --> CONFIGURATION COUPON <-. The lines concerning Escrow appear only if the escrow bin is present.00 Jams Zone C: 1234567 1234567 Remaining ribbon diameter # .0mm Max mag voids: Hard code: ABCDE Thermal mode: Ribbon Max SCN voids: Frontal mode: Revalidation Ribbon passes: Max SCN qry voids: SCNR info in status: Yes Page 1-6 Revision Level 2 Nov.0mm Print head rank : 4 Date : 00/00/0000 Chksum : Ox12345678 LGTH TYP SCN VRF CTR SPD Keybrd : 80437/0. stop bits USER ADJUSTMENTS Top margin : . Bin 3 1234567 1234567 Prt passes 1234567 1234567 Date : 00/00/0000 Front 1234567 1234567 Void cpns 1234567 1234567 Chksum : Ox12345678 Mag Retries 1234567 1234567 Keybrd : 80437/0.0mm Reject bin :Yes Program: / . A2 and A3.0mm Max mag retries: 1 Default bin : Left margin: .IER Bin 1 1234567 1234567 Power ups 1234567 1234567 Bin 2 1234567 1234567 Mag passes 1234567 1234567 Program: / . The lines concerning the Ribbon appear only if the ribbon controller is present.0mm Horizontal pitch:-5 Bin:2 s/w Left margin:.00 Bin 1: 8" 1 Asc On 0 7"/s Secured cabinet Escrow : 80464/0. The lines concerning Escrow appear only if the escrow bin is present. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .00 Bin 2: "3/8 2 Off Off -5 5"/s Ribbon : 80462/0. The lines concerning the Ribbon appear only if the ribbon controller is present.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 1-4 1-4-1 TEST COUPONS Statistics Coupon The line concerning Bin 3 only appears if bin 3 is present and activated in the menu.. The lines concerning voids and mag retries appear only if the magnetic module is present. The counters on the left (1) are permanent and cannot be cleared by level 1 maintenance. 28. Zone A paper jams correspond to the sum of jams in zones A1. The lines concerning the magnetic module and SCN appear only if the magnetic module is present..00 Bin 3: 8" 9 Des On 5 8"/s Boot revision: 0. 1 --> STATISTICS COUPON <-Serial Number: 1234567 # COUPONS 567 .Serial Number: 1234567 FACTORY SETTINGS 567 . 00 Software check sum : 0x12345678 ATB specifications : AEA1999 Coupon count : 1234567 Power on time : 1234567 hours Display language : French Top print position (in tenth -123of mm) : Left print position (in tenth -123 of mm) : Thermal mode : Thermal paper Ribbon passes : 5 Default bin : 1 Connexion type : Com 1 baud rate : Com 1 parity : Com 1 data bits : Com 1 stop bits : rs232 57600 none 8 1 Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin Bin 1 7"3/8 7"/s -2 Verification on Yes Ascending 1 7"3/8 4"/s 5 Verification off Yes Descending 1 8" 8"/s 0 Verification on No Ascending 1 1 1 1 1 1 1 2 2 2 2 2 2 2 3 3 3 3 3 3 3 coupon type : coupon length : print speed : print contrast : magnetic encoding : SCN verification : SCN control order : coupon type : coupon length : print speed : print contrast : magnetic encoding : SCN verification : SCN control order : coupon type : coupon length : print speed : print contrast : magnetic encoding : SCN verification : SCN control order : Front print speed : 8"/s Front print contrast : 0 Front magnetic encoding : Verification on Scn check-digit : No Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 1-7 Revision Level 2 Nov.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A The line and box concerning the secured cabinet appear only if the secured cabinet is present. The lines concerning COM1 do not appear for network and USB connections. 1-4-3 Status Coupon The lines concerning Bin 3 appear only if bin 3 is present and activated in the menu. The line giving the number of bits. is replaced where applicable by Ethernet connection or USB connection. The lines concerning the Ribbon appear only if the ribbon controller is present. The bin field can be set to "2 h/w". "2 s/w" or "3". :80450 / 0. 28. 2005 . The lines concerning the magnetic module and SCN appear only if the magnetic module is present. --> 567 STATUS COUPON <-Serial number : 123467 Software main board rev. The line giving the baud rate does not appear for Ethernet and USB connections. parity. etc. 00 80464/0.123.00 80462/0.12 . --> NETWORK INFORMATION <-- Serial Number: 1234567 567 PIC software revision : NIF software revision : NIF serial number : / .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 1-4-4 Network Information Coupon The lines concerning the Ribbon appear only if the ribbon controller is present. / Ethernet address : 12:34: 6:78:9A:BC IP address Subnet mask Default gateway : 123. Default TCP/IP port number : 01234 Persistant IP address : No Enable DHCP : Yes 1-5 - Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization / . The lines concerning Escrow appear only if the escrow bin is present.1 : 123.12 . Page 1-8 Revision Level 2 Nov.00 0.00 .123. 00/00/0000 Ox12345678 80437/0.1 Program: Date : Chksum : Keyboard ctrl: Escrow ctrl: Ribbon ctrl: Boot revision: GENERAL BLOCK DIAGRAM OF INTERCONNECTIONS Refer to Figure 1-1.12 . 28. 2005 IER .123.1 : 123. 2005 .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Electromechanical module Front panel sensor Keypad PCB 33 Front feed solenoid 42 Feeder motor 1 or 2 43 Feeder motor 3 44 Rear feed solenoid 25 Bin 1 sensor 26 Bin 2 sensor 27 Bin 3 sensor 37 Burster motor 38 Burster safety sensor 14 Burster raised sensor 39 Printhead motor 23 Printhead raised sensor Display unit Electronics module AC power filter AC power input J18 J11 J16 J17 J9 On/Off switch C A Power supply Thermal printhead Printhead lowered sensor 16 Ribbon switch 32 Rewind motor 31 Unwind motor J12 J8 24 J6 J5 J10 Coupon feeding mechanism J14 J2 J15 J7 D J13 J3 J1 B J4 RS232 standard serial port RS232 auxiliary serial port Ethernet interface PCB Front feed sensor (escrow version) 15 36 Magnetic motor 41 Print motor 45 Clutch solenoid 34 Reject bin solenoid 21 Magnetic sensor 22 Print sensor 28 Rear edge sensor 17 Front edge sensor 11 Length sensor 12 Output stacker sensor 13 Reject bin sensor Figure 1-1: Block Diagram of Interconnections Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 1-9 Revision Level 2 Nov. 28. 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 1-10 Revision Level 2 Nov. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A CHAPTER 2 LEVEL 1 MAINTENANCE SHEETS Revision Level 2 Nov. 28. 28. 2005 . 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-1 Revision Level 2 Nov. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-2 Revision Level 2 Nov. ..................................................IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A TABLE OF CONTENTS Sheet A B C Title Page TOOLS AND TEST SOFTWARE ................. 28............................................................2-25 STANDARD REPLACEMENTS .................................................................................2-5 A-1 List of Standard and Specific Tools/Consumable Supplies ..............................................................................................................................................................................2-31 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-3 Revision Level 2 Nov.......................... 2005 ........................................... Platen and Spring Guide ..........................................................................................2-23 B-5 Restoring to Initial Condition ...............................................................................2-19 B-3 Cleaning the Magnetic Head ..................................................................................................................................................................................2-7 PROCEDURES .................................................................2-5 A-2 Test Software ...............................................................................2-15 B-2 Cleaning the Printhead....2-15 B-1 General Dusting.....................................................2-27 C-1 Thermal Printhead Module .......................................................................................................................2-21 B-4 Cleaning the Trailing Edge Sensor.....................2-27 C-2 Actuator Lever ................................................................................................................................... IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-4 Revision Level 2 Nov. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . 28. 2005 .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A ASHEET A-1 A-1 1) IER 567 PRINTER TOOLS AND TEST SOFTWARE List of Standard and Specific Tools/Consumable Supplies Standard Tools – Cleaning brush – Size 10 Torx head screwdriver 2) Cleaning Agents – IER standard cleaning kit (IER Part # S32129A) Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-5 Revision Level 2 Nov. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-6 Revision Level 2 Nov. For further information on using the menus in scrolling mode. The following message is displayed: M a ÆP P G i r r e n m e i n t i n t n e r a n u s t a t u s c o u p o n A T B c o u p o n l p a r a m e t e r s The cursor Æ is on the Print status line. The following message is displayed: M a i n m e P r i n t f r o P R n u s t a t u s c o u p o n m b i n x I N T I NG . c) Hit Enter to confirm. refer to Chapter 2 of the Technical Manual. When the main menu is displayed. . . 2) Accessing the Main Menu a) Check that the printer is connected to line power and turn it on. The menus of this sheet essentially concern the main tests to be run during level 1 maintenance. The following message is displayed: 5 6 7 R E A D Y R e v i s i o n 1 . Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-7 Revision Level 2 Nov. 28. hit Enter to confirm selection of Print status coupon. 2005 . The following message is displayed: M a i n m e n u P r i n t s t a t u s c o u p o n f r o m b i n x Where X is the bin number (1 or 2 or 3) b) Use the two arrow keys ▲ ▼ to enter the required bin number X. Note: a) Fill beforehand the appropriate bin with coupon stock. 0 0 S / N : X X X X X X X Where the x’s are the printer serial number b) Press the On/Off line Menu key on the keypad to access the main menu (menu scrolling mode). 3) Printing the Status Coupon This coupon shows the printer configuration.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET A-2 IER 567 PRINTER A-2 1) TOOLS AND TEST SOFTWARE Test Software General The level 1 maintenance operations required on the IER 567 Printer are simplified to the utmost by the built-in test and configuration software accessed by menus (menu scrolling mode). M a P P ÆG b) i r r e n m e i n t i n t n e r a n u s t a t u s c o u p o n A T B c o u p o n l p a r a m e t e r s Hit Enter to confirm. i) Retrieve the printed coupon either from the front stacker or the internal reject bin. Note: a) Fill beforehand the appropriate bin with coupon stock. depending on the application. . . .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 4) d) The status coupon is printed and the message “PRINTING . The following message is displayed: G e n e r a l p a r a m e t e r s ÆP r i n t c o n f i g c o u p o n f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. Printing the Configuration Coupon The configuration coupon shown in Chapter 1 is printed from the General parameters submenu. g) Hit Enter to confirm. Page 2-8 Revision Level 2 Nov. h) The configuration coupon is printed and the message “PRINTING . d) Hit Enter to confirm. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . The following message is displayed: G e n e r a l p a r a m e t e r s P r i n t c o n f i g c o u p o n f r o m b i n x P R I N T I NG .” remains displayed during printing. The following message is displayed: G e ÆP P B e) n r r i e r a l P a i n t c o n i n t p a r n p a r a m r f a e a m e t e r s i g c o u p o n m e t e r s t e r s Hit Enter to confirm. You can obtain it from IER’s technical department. The following message is displayed: G e n e r a l P a r a m e t e r s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ►to select a digit and ▲ ▼to change a digit. IMPORTANT: You must enter a password to access the General parameters submenu. . 28. e) Retrieve the printed coupon either from the front stacker or the internal reject bin.” remains displayed during printing. depending on the application. . Select the General parameters item using the two arrow keys ▲ ▼. Ask us. . IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 5) Printing the Statistics Coupon The statistics coupon shown in Chapter 1 is printed from the Counters submenu. The following message is displayed: C o u n t e r s P r i n t s t a t i s t i c s f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. M a C F ÆC b) i o a o n m mm u c t o u n t e n r e n u i c a t i o n y s e t t i n g s r s Hit Enter to confirm. 28. Ask us. Select the Counters item using the two arrow keys ▲ ▼. . You can obtain it from IER’s technical department. . IMPORTANT: You must enter a password to access the Counters submenu. The following message is displayed: C o u n t e r s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ► to select a digit and ▲ ▼ to change a digit. Note: a) Fill beforehand the appropriate bin with coupon stock. The following message is displayed: C o ÆP M P e) u r a a n i i r t e r s n t s t a t i s t i c s n C o u n t e r s t i a l C o u n t e r s Hit Enter to confirm. d) Hit Enter to confirm. h) The statistics coupon is printed and the message “PRINTING . g) Hit Enter to confirm. . i) Retrieve the printed coupon either from the front stacker or the internal reject bin. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-9 Revision Level 2 Nov. The following message is displayed: C o u n t e r s P r i n t s t a t i s t i c s f r o m b i n x P R I N T I NG .” remains displayed during printing. 2005 . depending on the application. . . depending on the application. M a P G ÆC b) i r e o n m e n u i n t A T B c o u p o n n e r a l p a r a m e t e r s mm u n i c a t i o n Hit Enter to confirm. h) The network information coupon is printed and the message “PRINTING . The following message is displayed: C o mm u n i c a t i o n E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ► and ▲ ▼. Page 2-10 Revision Level 2 Nov. 28. i) Retrieve the printed coupon either from the front stacker or the internal reject bin.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 6) Printing the Network Information Coupon The network information coupon shown in Chapter 1 is printed from the Communication submenu.” remains displayed during printing. . The following message is displayed: N e t w o r k s e t t i n g s P r i n t n e t w o r k c p n f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. g) Hit Enter to confirm. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . The following message is displayed: C o ÆN R H d) u n i c a w o r k 3 2 CO t p r o t s M t i o n e t t i n g s 1 S e t t i n g s o c o l Hit Enter to confirm. The following message is displayed: N e t w o r k s e t t i n g s P r i n t n e t w o r k c p n f r o m b i n x P R I N T I NG . . You can obtain it from IER’s technical department. . IMPORTANT: You must enter a password to access the Communication submenu. a) Select the Communication item using the two arrow keys ▲ ▼. Ask us. The following message is displayed: N e ÆP I S e) mm e t s 2 o s t w o r k s e r i n t n e t P A d d r e s u b n e t m a t t i n g s w o r k c p n s s k Hit Enter to confirm. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 7) Accessing the Test Submenu The Test submenu is accessed from the main menu (see Sec. M a F C ÆT b) i a o e n m e n u c t o r y u n t e r s s t s s e t t i n g s Hit Enter to confirm. IMPORTANT: You must enter a password to access the Test submenu. You can obtain it from IER’s technical department. Ask us. T e s ÆT e T e H e t s s a s t t d d e t e c t o r s m o n i t o r t e m p e r a t u r e T e T ÆT H s e e e t s s a s t t d d e t e c t o r s m o n i t o r t e m p e r a t u r e T e T ÆH B s e e a t s s t m o n i t o r a d t e m p e r a t u r e d h e a d d o t s T e T H ÆB s e e a t s s t m o n i t o r a d t e m p e r a t u r e d h e a d d o t s Hit Enter to confirm. d) Hit Enter to confirm. 28. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-11 Revision Level 2 Nov. a) Select the Tests item using the two arrow keys ▲ ▼. 2). The following message is displayed: T e s t s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ►. The following message is displayed: T e ÆP F R e) f) s r o a t i n m s n t A T B c o u p o n t t e s t c o u p o n d i s k l i s t i n g Scroll through the items using the arrow keys ▲ ▼ to select an item (refer to the IER 567 Printer Technical Manual. 2005 . Chapter 2). T e T ÆT H b) s e e e d e t e c t o r s mo n i t o r t e m p e r a t u r e t m o n i t o r s t m a g mo t o r s t b i n 1 & 2 m o t o r s t b i n 3 m o t o r Select the Test mag motor item as in the example above using the two arrow keys ▲ ▼. The following message is displayed: T e s t c) d e t e c t o r s Manually operate the selected switch (e. The following message is displayed: T e s t m a g m o t o r F o r w a r d s p e e d R U N N I NG . The name of the last switch actuated and its state remain displayed until you exit from this menu. 28. The following message is displayed: T e T ÆF B d) s t t d Hit Enter to confirm. actuating the bin 3 microswitch displays the following message): T e s t d e t e c t o r s B i n NOTE: 9) d e t e c t o r s m o n i t o r t e m p e r a t u r e 3 s w i t c h o n The switch name and state remain displayed until you actuate another switch. The following message is displayed: T e s ÆT e T e T e c) t s s a s e o a t m o s t m r w a r ck w r n i t o a g m d s p d s p r o t o r e e d 2 4 “ / s e e d 2 4 “ / s Hit Enter to confirm. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 8) Testing the Microswitches and Sensors a) Select the Test detectors item using the two arrow keys ▲ ▼ to test the printer microswitches and sensors. Page 2-12 Revision Level 2 Nov. . e) 2 4 “ / s The magnetic motor runs and the message “RUNNING .g. . Testing the Motors a) Select the Test monitor item using the two arrow keys ▲ ▼. .” remains displayed while the motor is running. T e s ÆT e T e H e b) t s s a s t t d Hit Enter to confirm. . 10) Testing the Thermal Printhead a) Select the Head temperature item using the two arrow keys ▲ ▼. T e T H ÆB b) s e e a t s s t m o n i t o r a d t e m p e r a t u r e d h e a d d o t s Hit Enter to confirm. The test procedure is the same for the solenoids. LEDs and buzzer. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-13 Revision Level 2 Nov. 11) Testing the Number of Failed Printhead Heating Elements a) Select the Bad head dots item using the two arrow keys ▲ ▼. 28. 2005 . T e T ÆH B b) s e e a t s s t m o n i t o r a d t e mp e r a t u r e d h e a d d o t s Hit Enter to confirm. The following message is displayed: H e a d t e m p e r a t u r e x x x o C where XXX is the temperature in °C c) Hit Esc to stop the test. The following message is displayed: B a d h e a d d o t s x x x c) where XXX is the number of failed heating elements Hit Enter to stop the test.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A f) NOTE: Hit Esc to stop the motor. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-14 Revision Level 2 Nov. 28. N00212A). 2005 . 1 2 4 3 5 2 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-15 Revision Level 2 Nov. c) Remove the blank coupons from the rear feed mechanisms. 3) Related Maintenance Sheets Sheet A-1. a) Open the operator access door (1) and unlock the electronics module (3) using the size 10 Torx head screwdriver (2). b) Remove the ribbon cartridge if the printer is of the thermal transfer type (refer to the IER 567 Printer User Guide. 28. 1) Tools Required – Cleaning brush – Size 10 Torx head screwdriver 2) Cleaning Agents Refer to Sheet A-1. d) Remove any documents from the stacker (4) and reject bin (5).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A BSHEET B-1 IER 567 PRINTER B-1 PROCEDURES General Dusting Estimated time: 10 min. Sheet B-3 and Sheet B-5 4) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A e) Close the operator access door (1). 28. f) Press down the cover retainer (direction of arrow A) (6) and rotate the electronics module (3) very carefully in the direction of arrow B. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . 3 6 1 Page 2-16 Revision Level 2 Nov. o) Return the rotating flange to its initial position (8). Pay particular attention to the area around the burster (10). 2005 . 28. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-17 Revision Level 2 Nov. k) Use the air duster from the IER cleaning kit (IER P/N S32129A) to remove dust from the entire paper path. l) Using a vacuum cleaner adapted to printer cleaning.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A g) Open again the operator access door (3). 9 11 3 7 8 10 5) Final Checks Refer to Sheet B-5. h) Open the hinged top part (7) of left paper guide. m) Return the magnetic module (9) to its initial position. i) Pull the rotating flange (8) up to the raised position (see Sheet C-1). remove the dust from the electronics module (3) (module and central mounting plate). j) Hold the magnetic module (9) in the raised position (see Sheet B-3). p) Swing the electronics module (3) back to its closed position and lock it. n) Close the hinged top part (7) of the left paper guide. snapping it in place on the support (11). 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-18 Revision Level 2 Nov. g) Return the actuator lever to its initial position (see Sheet C-1). Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-19 Revision Level 2 Nov. 4 Final Checks Refer to Sheet B-5. e) Remove the actuator lever (3) (the thermal printhead module goes to lowered position) (see Sheet C-1). 2) Cleaning Agents – IER cleaning kit (IER Part # S32129A). 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. c) Clean the entire surface of platen (2) with a damp cloth moistened with cleaning agent from the cleaning kit. sh a Cr u t do t 3 2 1 5 4) d) Return the thermal printhead module to its initial position (see Sheet C-1).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET B-2 IER 567 PRINTER B-2 PROCEDURES Cleaning the Printhead. 2005 . 28. Platen and Spring Guide Estimated Time: 10 min. a) Open the operator access door and raise the thermal printhead module (see Sheet C-1). f) Clean the entire surface of spring guide (4) with a damp cloth moistened with cleaning agent from the cleaning kit. 1) Tools Refer to Sheet B-1. b) Clean the printhead with a cleaner tube (1) from the IER cleaning kit (IER Part # S32129A). 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-20 Revision Level 2 Nov. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET B-3 IER 567 PRINTER B-3 PROCEDURES Cleaning the Magnetic Head Estimated time: 5 min. 1) Tools Refer to Sheet B-1. 2) Cleaning Agents – The products contained in the IER cleaning kit (IER Part # S32129A). 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator access door. b) Grip the locking tab (1) and tilt up the magnetic module (2). 1 2 3 5 4 4) c) Hold the magnetic module (2) in raised position. d) Clean the entire surface of the magnetic head (3) with a cleaning kit swab moistened with cleaning agent also from the cleaning kit. e) Clean the entire surface of the magnetic head pad (4) with a cleaning kit swab moistened with cleaning agent also from the cleaning kit. f) Snap the magnetic module back in place on the fixed guide (5). Final Checks Refer to Sheet B-5. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-21 Revision Level 2 Nov. 28, 2005 IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-22 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET B-4 IER 567 B-4 PROCEDURES Cleaning the Trailing Edge Sensor Estimated time: 5 min. 1) Tools Refer to Sheet B-1. – Size 10 Torx head screwdriver 2) Cleaning Agents – The products are contained in the cleaning kit IER P/N S32129A. 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. 4) a) Open the operator access door. b) Loosen the trailing edge sensor (2) mounting screw (1). c) Remove the sensor (2) from its support without disconnecting it. d) Remove the two protective sensor covers (3) from their respective seats and clean them with compressed air form the dust remover can and, if necessary, with a swab from the cleaning kit, slightly dampened with cleaning solution also contained in the cleaning kit. e) Replace the two protective sensor covers (3) in their respective seats (4) and (5) of the left guide (6). f) Insert the trailing edge sensor (2) in its seat (7) in the left paper guide (6). g) Fasten sensor (2) using screw (1). h) Make sure the sensor (2) is correctly connected and that the wires are properly attached. 2 Final Checks Refer to Sheet B-5. 1 6 7 5 4 3 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 3 Page 2-23 Revision Level 2 Nov. 28, 2005 IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-24 Revision Level 2 Nov. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . d) Check that the printhead (4) is snapped on the front and in place in its support (see Sheet C-1). c) Check that the rotating flange (3) is correctly positioned on the central mounting plate. h) Reload the blank coupons.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET B-5 IER 567 PRINTER B-5 PROCEDURES Restoring to Initial Condition Estimated time: 10 min. e) Reconnect the printer to the host computer and AC line power. 1) Procedure After the scheduled maintenance operations: a) Check that the magnetic module (1) is correctly snapped in its housing. 2005 . f) Install the ribbon cartridge (5) if you are servicing a thermal transfer printer. i) Print the status coupon (see page 2-7) to perform an operational check of the printer. b) Check that the hinged top part (2) is correctly locked in lowered position. 6 1 2 5 4 3 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-25 Revision Level 2 Nov. g) Close the operator access door (6). 28. 28. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-26 Revision Level 2 Nov. Phase 1 Phase 2 b) Hold onto the rotating flange during phase 3 and do not release it until it is in place against the central mounting plate. a) Open the operator door and place the rotating flange in raised position (phase 1. phase 2 and phase 3). Phase 3 2 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 Page 2-27 Revision Level 2 Nov. c) Disconnect the thermal printhead cable (1) from the thermal printhead module (2). 28. 1) Tools Required – None 2) Removal IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A CSHEET C-1 IER 567 PRINTER C-1 STANDARD REPLACEMENTS Thermal Printhead Module Estimated Time: 5 min. 2005 . 2 3 Page 2-28 Revision Level 2 Nov.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A d) Push the thermal printhead module (2) back in the direction of arrow A up to the rear stop in the direction of arrow B. 2 f) Then remove it from its support (3) in the direction of arrow D and set it aside. 28. 2 e) 2 Then tilt the thermal printhead module (2) upwards in the direction of arrow C. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 2-29 Revision Level 2 Nov. 28. b) Fit the two pins all the way into their housings in 4 4 5 4 the direction of the two arrows E. Check a) Carry out the checks described on Sheet B-5 b) Perform an operational test. e) 4) Reconnect the thermal printhead cable to the receptacle on the thermal printhead module (1).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 3) Installation a) Position the thermal printhead module with the two pins (4) opposite the two holes (5) in the support. d) Push the thermal printhead module forward in the direction of the two arrows G until it snaps into place (the two clicks should be heard). 2005 . c) Tilt the thermal printhead module forward in its support in the direction of arrow F. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-30 Revision Level 2 Nov. 28. 7 5 6 Final Checks Carry out the checks described on Sheet B-5 and perform an operational test. a) Raise the small tab (1) and remove the actuator lever (2) from the printhead support (3). 28. 4 4 3 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 5 Page 2-31 Revision Level 2 Nov. 1 3 2 3) 4) Installation a) Position the actuator lever (2) in front of the printhead support (3) and fit the two actuator lever slots (4) onto the corresponding ridges (5) on the printhead support.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A SHEET C-2 IER 567 PRINTER C-2 STANDARD REPLACEMENTS Actuator Lever Estimated time: 2 min. 2005 . being careful to position the cam ramp (6) under actuator lever lip (7). 1) Tools Required – None 2) Removal IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. b) Push in the actuator lever until it snaps onto the printhead support. 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 2-32 Revision Level 2 Nov. 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-1 Revision level: 1 October 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A CHAPTER 3 TROUBLESHOOTING Revision level: 1 October 28. 2003 . ................ 3-5 3-1-1 Test Keypad ................................................................................... 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization ...................... 3-6 3-2-2 Troubleshooting Method........................................................................................................................................................................................................................................................ 3-6 Page 3-2 Revision level: 1 October 28................................................................................................................................IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A TABLE OF CONTENTS Title Page TROUBLESHOOTING.. 3-5 3-1-2 Printer LEDs ........................................ 3-5 3-1 Introduction.................................................................................................................... 3-6 3-2-1 General..................................................................................................................................................................................................................................................................................... 3-5 3-2 General Organization ................................................................................................................. 3-5 3-1-3 Failures during Operation..................... ......................................3-27 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-3 Revision level: 1 October 28...........................IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A TABLE OF ILLUSTRATIONS Figure Figure 3-1 Figure 3-2 Figure 3-3 Figure 3-4 Figure 3-5 Figure 3-6 Figure 3-7 Figure 3-8 Figure 3-9 Figure 3-10 Figure 3-11 Figure 3-12 Figure 3-13 Figure 3-14 Figure 3-15 Figure 3-16 Figure 3-17 Figure 3-18 Figure 3-19 Figure 3-20 Title Page Paper jam in zones A1...........3-22 Thermal transfer ribbon problem (coupon stopped under printhead.................... printing stopped) – Message displayed: OUT OF RIBBON ..................................................3-19 Printhead position problem – Message displayed: HEAD POSITION JAM..................................3-23 Thermal transfer ribbon problem (coupon stopped under printhead) – Message displayed: RIBBON JAM ................................3-10 Paper jam in zone C – Message displayed: COUPON JAM [C] ............................................................. A3 – Message displayed: COUPON JAM [A]....................................................................................................................................3-13 Paper jam in zone E – Message displayed: COUPON JAM [E] ...........................3-15 Magnetic problem – Message displayed: WARNING MAG READING ERROR 123 123 123................................................................................................3-8 Paper jam in zone B (coupon not cut) – Message displayed: COUPON JAM [B] .................................3-16 Rear paper feed problem – Message displayed: No message displayed.3-21 Unprinted coupon in front stacker – Message displayed: No message displayed ...............................................3-12 Paper jam in zone D (coupon cut or front feed) – Message displayed: COUPON JAM [D] ....................................................................................................................................... 2003 ..................................................................................................3-25 Printhead overheated – Message displayed: 567 BUSY Print hd overheating....................................................................3-17 Front feed problem – Message displayed: No message displayed .............................................3-26 Power supply problem (Voltage VTh) – Message displayed: HARDWARE ERROR ..................3-9 Paper jam in zone B (coupon cut) – Message displayed: COUPON JAM [B] ................................................... A2.....................................................................................................3-18 Burster problem (burster blade stuck in cutting zone) – Message displayed: CUTTER JAM........3-24 Thermal transfer problem (ribbon controller PCB) – Message displayed: HARDWARE ERROR......................3-11 Paper jam in zone D (coupon not cut) – Message displayed: COUPON JAM [D]................................3-14 Magnetic problem – Message displayed: WARNING MAG ENCODE ERROR 123 123 123..............3-20 Poor print quality (badly printed coupon in front stacker) – Message displayed: No message displayed.................................................................................................................................. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 3-4 Revision level: 1 October 28. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . IER 567 printer maintenance is faciltated by use of the test keypad and observation of the two LEDs inside the printer. but does not claim to be exhaustive. 3-1-3 Failures during Operation Such failures make the printer totally or partially unable to print documents. The test keypad is powered by the printer. Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-5 Revision level: 1 October 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A TROUBLESHOOTING 3-1 INTRODUCTION Chapter 3 is designed to guide the maintenance agent in troubleshooting and correcting any failures as rapidly as possible to reduce printer downtime to a minimum for level 1 maintenance. Refer to the IER 567 Printer technical manual for use of the two keypads. 3-1-1 Test Keypad The test keypad is used to configure and perform maintenance (run maintenance tests) of IER 567 printers when the printer keypad is unavailable. It describes a range of failures that may occur during operation. 2003 . 3-1-2 Printer LEDs Refer to the IER 567 Printer technical manual for details about the meaning of the printer LEDs. sheet A-2 to test the printer components. refer to the printer technical manual). Use the procedures described in Chapter 2 of this manual and the submenus described in Chapter 2. LED state. 3-2-2 Troubleshooting Method After identification of the cause of a failure and the items involved. sensor state (detection level). etc. etc. reject bin. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . audio and visual signals usually indicate where the document was located on occurrence of the failure (see table below). the test keypad is used (for use of the keypad. rear feeders. each item is checked in three stages: Physical check: drive (wear). Printer failure Visual and audio signals LCD display Buzzer LEDs Document location Input (bins. Page 3-6 Revision level: 1 October 28. sensor (dirt). The following printer components can be tested: • Magnetic module • Sensors • Motors • Solenoids • LCD display • Buzzer • LEDs • Counters. If it is unavailable.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A 3-2 3-2-1 GENERAL ORGANIZATION General When a failure causes a voluntary or involuntary stopping of document processing. The printer keypad is used for the functional tests. reject bin) Such failures mainly concern: • Paper feed (bins. Functional test: actuator (solenoid or motor) movement. rear feeders) In the paper path (magnetic and print modules) Output (ejection. front stacker. straight and curved paper path. front stacker. connector (bad contacts). front feeder) • Magnetic processing (encoding and reading) • Thermal printing • Read of the stock control number (SCN option). Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-7 Revision level: 1 October 28. 2003 . refer to Figure 3-1 to Figure 3-20.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A The terms “top” and “bottom” refer to a printer set on its baseplate The printer is repaired by: • Cleaning any soiled components (refer to Chapter 2 of this manual) • Standard replacement of any defective components (refer to Chapter 2 of this manual) • Adjustment of the failed component or functional system (refer to Chapter 2 of this manual) For troubleshooting and repair. Check that the physical characteristics of the coupons conform to IATA specifications. Replace the printer. Clean the drive assemblies.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zones A1. 2 and/or 3 using the Tests submenu (see Chapter 2 of this manual). Check the condition of the drive assemblies and pressure rollers. Replace the coupon bin(s). 2 or 3 Symptoms Probable causes Paper path Coupons Check the physical condition of the coupons. Check that nothing blocks the magnetic sensor. Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Figure 3-1 Page 3-8 Revision level: 1 October 28. Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). Check that the coupons can move freely (especially in their boxes). Replace the printer. 2003 N J A M [ A ] c o r r e c t a n d r e s s " E S C " X X X X X X X Magnetic sensor Drive Perform an operational check on motor(s) 1. Corrective actions Check that the rotating flange is closed. Perform an operational check on the feeder 1/feeder 2 actuator lever solenoid using the Tests submenu (see Chapter 2 of this manual). A2. Paper jam in zones A1. Clean the sensor. A3 – Message displayed: COUPON JAM [A] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Open the rotating flange and inspect/clean the feeder module up to the magnetic sensor. A3 C OU P O P l e a s e t h e n p S N : Message displayed Paper jam in triple rear feeder mechanism 1. A2. Check the motor connections. Test the sensors using the Tests submenu (see Chapter 2 of this manual). Check the condition of the drive assemblies and pressure rollers. Open the hinged top part and if necessary the rotating flange and inspect/clean the paper path. Figure 3-2 Magnetic and rear edge sensors Drive Burster Perform an operational check on the rear feed and magnetic motor(s) using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Clean the drive assemblies. Clean the sensors. Replace the printer. Check that the physical characteristics of the coupons conform to IATA specifications.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone B C OU P O P l e a s e t h e n p S N : Message displayed N J A M [ B ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper jam under magnetic head Coupon not cut Symptoms Paper path Probable causes Coupons Check the physical condition of the coupons. Paper jam in zone B (coupon not cut) – Message displayed: COUPON JAM [B] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-9 Revision level: 1 October 28. Check that the coupons can move freely (especially in their boxes). 2003 . Check that the burster module is operational (See figurepage page (see figure 3-19) 3-19). Corrective actions Check that the hinged top part is closed. Replace the faulty coupon bin. Replace the printer. Check the physical condition of the coupons. Replace the printer. Check that the rear feed routing system is free and moves up correctly. Perform an operational test of the releasable pressure roller clutch (solenoid) using the Tests submenu (see Chapter 2 of this manual). Replace the printer. 2003 Drive Perform an operational check on the feed motor and magnetic motor using the Tests submenu (see Chapter 2 of this manual). Open the rotating flange of the rear feeder module and inspect/clean the paper path. Replace the faulty coupon bin(s). Clean the drive assemblies. Test the sensors using the Tests submenu (see Chapter 2 of this manual). Figure 3-3 Page 3-10 Revision level: 1 October 28. Open the hinged top part and inspect/clean the paper path. Check the condition of the drive assemblies and pressure rollers. Paper jam in zone B (coupon cut) – Message displayed: COUPON JAM [B] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Corrective actions Magnetic and rear edge sensors Coupons Clean the sensors.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone B C OU P O P l e a s e t h e n p S N : Message displayed N J A M [ B ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper jam under magnetic head Coupon cut Symptoms Paper path Probable causes Check that the hinged top part is closed. Check that the physical characteristics of the coupons conform to IATA specifications. Replace the printer. Paper jam in zone C – Message displayed: COUPON JAM [C] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-11 Revision level: 1 October 28. Figure 3-4 Drive Perform an operational check on the drive assemblies and pressure rollers.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone C C OU P O P l e a s e t h e n p S N : Message displayed Paper jam in curved part of paper path Symptoms Probable causes N J A M [ C ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper path Magnetic and print sensors Coupons Check that the rotating flange is closed. Check the magnetic drive motor using the Tests submenus (see Chapter 2 of this manual). Check that the physical characteristics of the coupons conform to IATA specifications. Check that the coupons can move freely (especially in their boxes). Perform an operational check on the clutch solenoid using the Tests submenu (see Chapter 2 of this manual). Clean the drive assemblies. Replace the printer. Corrective actions Check the physical condition of the coupons. Test the sensors using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Replace the printer. Clean the sensors. Replace the faulty coupon bin(s). Open the rotating flange and inspect/clean the paper path between the magnetic sensor and the print sensor. 2003 . Check that the coupons can move freely (especially in their boxes). If this is not the case. Corrective actions Check the physical condition of the coupons. Check the condition of the drive assemblies and pressure rollers. Clean the drive assemblies and pressure rollers. Paper jam in zone D (coupon not cut) – Message displayed: COUPON JAM [D] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Replace the faulty coupon bin. Replace the printer. Replace the printer. Burster Check that the burster is operational and not jammed. Front edge and length sensors Clean the two sensors. page 3-19.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone D C OU P O P l e a s e t h e n p S N : Message displayed N J A M [ D ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper jam in straight part of paper path . 2003 Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). Open the hinged top part and inspect/clean the paper path. Figure 3-5 Page 3-12 Revision level: 1 October 28. page 3-19. Check that the physical characteristics of the coupons conform to IATA specifications. see figure. Replace the printer.Coupon not cut Symptoms Coupons Drive Probable causes Paper path Check that the hinged top part is closed. Test the sensors using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Replace the faulty coupon bin(s). see figure. If this is not the case. page 3-19. Open the hinged top part and inspect/clean the paper path. Burster Make sure the burster blade is raised.Coupon cut or front feed Symptoms Drive Coupons Probable causes Paper path Check that the hinged top part is closed. Replace the printer. Corrective actions Check the physical condition of the coupons. Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). 2003 . Front edge and length sensors Clean the two sensors. Check that the physical characteristics of the coupons conform to IATA specifications. Test the sensors using the Tests submenu (see Chapter 2 of this manual). Figure 3-6 Check the condition of the drive assemblies and pressure rollers.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone D C OU P O P l e a s e t h e n p S N : Message displayed N J A M [ D ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper jam in straight part of paper path . Replace the printer. Paper jam in zone D (coupon cut or front feed) – Message displayed: COUPON JAM [D] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-13 Revision level: 1 October 28. Clean the drive assemblies. page 3-19. Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual) . Check the platen condition. Perform an operational test on the magnetic and print motors using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Perform an operational check on the clutch solenoid using the Tests submenu (see Chapter 2 of this manual). Clean the print sensor. 2003 Paper jam in zone E – Message displayed: COUPON JAM [E] Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Clean the drive assemblies and platen. In case of thermal transfer. If the printhead cam is displaced when lowered. Corrective actions Check the physical condition of the coupons. Figure 3-7 Page 3-14 Revision level: 1 October 28. (see figures pp. check the condition of the transfer ribbon (see figures pp. check the printhead support spring guide for fouling or replace the printer. Check that the front stacker deflector wire rotates freely. Check the stacker full sensor using the Tests submenu (see Chapter 2 of this manual). 3-22 et 3-25). Check the condition of the drive assemblies and pressure rollers. Check that the protective film tape is in place. Check that the physical characteristics of the coupons conform to IATA specifications. Replace the faulty coupon bin(s). Replace the printer. 3-22 andribbon 3-25).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Paper jam in zone E C OU P O P l e a s e t h e n p S N : Message displayed N J A M [ E ] c o r r e c t a n d r e s s " E S C " X X X X X X X Paper jam at printhead Symptoms Paper path Drive Stacker Probable causes Print sensor Coupons Open the hinged top part and inspect/ clean the paper path between the magnetic sensor and front stacker. Test the sensor using the Tests submenu (see Chapter 2 of this manual). transfer Check that the front stacker is not full. Replace the printer. Replace the faulty coupon bin(s). Check its connection. Check the condition of the magnetic head support box (especially the attachment hook). Corrective actions Coupons Check that the coupons have a magnetic stripe. Clean the sensor. Open the hinged top part and rotating flange and inspect/clean the paper path. Figure 3-8 Magnetic sensor Drive Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). Check the coupon feed direction. Replace the printer. Check that the hinged top part and rotating flange are closed. Especially check the pressure roller. Replace the printer. Check that the physical characteristics of the coupons conform to IATA specifications. Magnetic problem – Message displayed: WARNING MAG ENCODE ERROR 123 123 123 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-15 Revision level: 1 October 28. Replace the printer. 2003 . Clean the drive assemblies.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Magnetic problem WA R N I N G E N C OD E E R R OR 1 2 3 1 2 3 1 2 3 MA G 1 2 3 Message displayed Coupon canceled Symptoms Probable causes Magnetic head Paper path Clean the magnetic head and the magnetic head pad. Check the physical condition of the coupons. Check the condition of the pressure roller (surface + spring). Replace the printer. Replace the printer. Check its connection. Check the condition of the pressure roller (surface + spring). Replace the printer. Clean the sensor. Open the hinged top part and rotating flange and inspect/ clean the paper path. Check the physical condition of the coupons. Figure 3-9 Magnetic sensor Drive Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). Corrective actions Coupons Check that the coupon has a magnetic stripe. Especially check the pressure roller.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Magnetic problem Message displayed MA G 1 2 3 WA R N I N G R E A D I NG E R ROR 1 2 3 1 2 3 1 2 3 Magnetic code reading retries during front feed Symptoms Magnetic head Probable causes Paper path Clean the magnetic head. Check that the hinged top part and rotating flange are closed. Replace the printer. Check that the physical characteristics of the coupons conform to IATA specifications. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Check the condition of the magnetic head support box (especially the attachment hook). Replace the printer. Magnetic problem – Message displayed: WARNING MAG READING ERROR 123 123 123 Page 3-16 Revision level: 1 October 28. Clean the drive assemblies. Replace the faulty coupon bin(s). Replace the printer. Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). Figure 3-10 Rear paper feed problem – Message displayed: No message displayed Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-17 Revision level: 1 October 28. Check that the sensor(s) is(are) retained by the central mounting plate (retaining pins not broken). Replace the printer. 2003 .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Rear paper feed problem NO MESSAGE DISPLAYED Message displayed Rear feed motors not running Symptoms Probable causes Corrective actions Paper presence detection Test the feed sensor(s) using the Tests submenu (see Chapter 2 of this manual). Check that nothing blocks the magnetic sensor. Perform an operational test on the feeder 1 / feeder 2 actuator lever solenoid using the Tests submenu (see Chapter 2 of this manual). Rear feed motors in ejection mode Drive Magnetic sensor Perform an operational test on motor 1-2 or motor 3 using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Replace the printer. Drive operational Drive Front feed solenoid Perform an operational test on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). Replace the printer. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Front paper feed problem NO MESSAGE DISPLAYED Message displayed Drive not operational Symptoms Paper presence detection Probable causes Corrective actions Test the front feed sensor using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Test the solenoid using the Tests submenu (see Chapter 2 of this manual). Check the condition of the sensor support. Figure 3-11 Front feed problem – Message displayed: No message displayed Page 3-18 Revision level: 1 October 28. Replace the printer. Check that the physical characteristics of the coupons conform to IATA specifications (especially cutting forces and dimensions).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Burster jam C U T T P l e a s e c t h e n p r S N : X Message displayed Corrective actions R J r r e s s X X X A c " X M t a n d E S C " X Blade jammed in cutting zone Symptoms Probable causes E o e X Paper path Coupons Check the physical condition of the coupons. Figure 3-12 Burster problem (burster blade stuck in cutting zone) – Message displayed: CUTTER JAM Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-19 Revision level: 1 October 28. Test the sensor using the Tests submenu (see Chapter 2 of this manual). Replace the printer. Check that the hinged top part is closed. Replace the faulty coupon bin(s). Clean the drive assemblies and platen. Check the burster motor using the Tests submenu (see Chapter 2 of this manual). Replace the printer. 2003 . Check the burster blade up microswitches using the Tests submenu (see Chapter 2 of this manual). Check that the hinged top part and burster safety microswitch are closed. Check the condition of the drive assemblies and pressure rollers. Clean the front edge sensor. Burster module Front edge sensor Drive Perform an operational check on the feed and magnetic motors using the Tests submenu (see Chapter 2 of this manual). Open the hinged top part and if necessary the rotating flange and inspect/clean the paper path. Replace the printer. Clean the spring-loaded disk and the cylindrical cam Replace the printer. Printhead raised/lowered sensors Test the sensors using the Tests submenu (see Chapter 2 of this manual). raised or intermediate position Printhead raising control Perform an operational test on the cam motor using the Tests submenu (see Chapter 2 of this manual). Check for hard spots. Figure 3-13 Printhead position problem – Message displayed: HEAD POSITION JAM Page 3-20 Revision level: 1 October 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Printhead jam Message displayed Symptoms Probable causes Corrective actions H E A D P OS P l e a s e c t h e n p r S N : X I o e X T r s X I ON J A M r e c t a n d s " E S C " X X X X Printhead stuck in lowered. Replace the printer. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Check that nothing blocks coupon feed into the front stacker. In case of thermal transfer. 2003 . Clean the platen. if the ribbon is wrinkled.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Printing problem (poor print quality) Message displayed NO MESSAGE DISPLAYED Symptoms Badly printed coupon in front stacker Probable causes Corrective actions Figure 3-14 Printer components Clean the thermal printhead. check the printhead support spring guide for fouling. Replace the printer. Check the thermal printhead connections. Check that the thermal printhead and its support are snapped in place (especially on the central mounting plate side). Coupons Drive Check the physical condition of the coupons. Replace the printer. If the printhead cam is displaced when lowered. Check that the physical characteristics of the coupons conform to IATA specifications. Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual). Replace the thermal printhead. feed the ribbon by hand and tauten it before reinstalling the cartridge. Install a new ink ribbon. Replace the faulty coupon bin(s). Poor print quality (badly printed coupon in front stacker) – Message displayed: No message displayed Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-21 Revision level: 1 October 28. 3-233-23 andet 3-25). Replace the printer. Clean the thermal printhead. Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual). Perform the checks and operations described under Printhead position jam (see figure. 3-25).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Unprinted coupon problem Message displayed NO MESSAGE DISPLAYED Symptoms Unprinted coupon in front stacker Coupons Probable causes If the printer is in direct thermal mode. Check the thermal printhead connections. Corrective actions Printer components Drive Perform the checks and operations described for paper jams C and E. Figure 3-15 Unprinted coupon in front stacker – Message displayed: No message displayed Page 3-22 Revision level: 1 October 28. Check that the physical characteristics of the coupons conform to IATA specifications. Check that the thermal printhead is snapped in place (especially on the central mounting plate side). pp. page 3-19). (see (see figures. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Replace the thermal printhead. check the printhead support spring guide for fouling. Replace the faulty coupon bin(s). pp. check that the coupons used have a heatsensitive film and are right side up. pp. refer to the diagrams relative to thermal transfer (see figures pp. figures.3-11 3-11 et 3-14) and 3-14). If the printhead cam is displaced when lowered. If the printer is in thermal transfer mode. Thermal transfer ribbon problem (coupon stopped under printhead. 2003 .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Thermal transfer ribbon problem Message displayed OF R s e c n c a n p r I h r e B a t s B ON n g e r i d g e s " E S C " Symptoms Coupon stopped under printhead (printing stopped) Probable causes Out of ribbon Corrective actions Figure 3-16 OU T P l e a r i b b o a n d t h e Install a new ink ribbon. printing stopped) – Message displayed: OUT OF RIBBON Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-23 Revision level: 1 October 28. Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual) . Perform an operational test on the print motor using the Tests submenu (see Chapter 2 of this manual).IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Thermal transfer ribbon problem R I B B P l e a s e c t h e n p r S N : X Message displayed N J r r e s s X X X A c " X M t a n d E S C " X Coupon stopped under printhead Symptoms Probable causes O o e X Ribbon jammed or broken Paper path Drives Install a new ink ribbon or repair the existing one. check the printhead support spring guide for fouling. Check the physical condition of the coupons. If the printhead cam is displaced when lowered or offcentered. Figure 3-17 Thermal transfer ribbon problem (coupon stopped under printhead) – Message displayed: RIBBON JAM Page 3-24 Revision level: 1 October 28. Check that the physical characteristics of the coupons conform to IATA specifications. Clean the thermal printhead. Check the platen condition. Replace the printer. Clean the drive assemblies and platen. Replace the faulty coupon bin(s). 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Perform an operational test on the ribbon rewind and unwind motors using the Tests submenu (see Chapter 2 of this manual). Corrective actions Coupons Open the rotating flange and inspect/ clean the paper path between the magnetic sensor and front stacker. Replace the printer. Figure 3-18 Thermal transfer problem (ribbon controller PCB) – Message displayed: HARDWARE ERROR Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-25 Revision level: 1 October 28.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Thermal transfer problem Message displayed H A R B a d r c S D i o N WA b b n n : X R o e X E E n c c t i X X X R o o X R OR n t r o l n X Symptoms Thermal transfer module inoperative Probable causes Ribbon controller failure Corrective actions Replace the printer. 2003 . Chapter 2.IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Printhead overheating Message displayed 5 P r i n t h P l e S N 6 7 B d o v a s e : X X X U e w X S r a X Y h e a t i n g i t X X Printer switched to fault state Symptoms Probable causes Printer control Corrective actions Clean the printhead. Power supply Replace the printer. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization . Figure 3-19 Printhead overheated – Message displayed: 567 BUSY Print hd overheating Page 3-26 Revision level: 1 October 28. Check the printhead connection. Decrease the contrast (see Manual N00212A. Environment Check that the external environment conforms to IER temperature and relative humidity specifications. Replace the printer. Bin parameters submenu). Replace the printhead. Figure 3-20 Power supply problem (Voltage VTh) – Message displayed: HARDWARE ERROR Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-27 Revision level: 1 October 28. 2003 .IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Power supply problem Message displayed H A R D WA R E E R P o w e r s u p p o u t o f o r d S N : X X X X X X R OR l y e r X Symptoms Printer power supply switched to fault state Probable causes Voltage VTh not cut off when testing the heating elements Corrective actions Replace the printer. IER 567 Counter Top Printer – Level 1 Maintenance Manual N00272A Page 3-28 Revision level: 1 October 28. 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization .