KOD DAN NAMA PUSATL00554 – INSTITUT WAWASAN BERTAULIAH SOALAN PENILAIAIN PENGETAHUAN (OBJEKTIF) Z-009-1:2015 CA01 KOD UNIT CORE ABILITY BASIC WORKING COMMUNICATION NAMA UNIT ABILITY NAMA CALON NO.KAD PENGENALAN MASA TARIKH MARKAH Arahan kepada calon: 1. Tulis nama dan nombor kad pengenalan calon pada ruangan yang disediakan; 2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan; 3. Calon hendaklah menjawab semua soalan; 4. Calon dilarang membawa nota atau sebarang bahan rujukan kecuali yang dibenarkan. 5. Dilarang meniru semasa penilian; dan 6. Dilarang membawa keluar kertas soalan dari bilik peperiksaan KERTAS PENILAIAN INI MENGANDUNGI ....08.... MUKA SURAT BERCETAK 1 To ensure more working and less talk. I. II. Understand and listen to rules. B. D. The responsibilities of a given work. Listen and obey leader request. C. III. To understand clearly the job requirements and job specification. B. IV. To remain respectful and professional at all times. What is the purpose for having recognized communication language for local and foreign employees in the organization? A. The study of the job itself II. II and III. 2. B. D.1. 3. A. II and IV. To avoid less stress at work. The analysis of job requirements. D. Organization need to learn language foreign workers. I. III and IV. To make less talk but work more C. III and IV 2 . slang and be cautious when using jargon at workplace? A. Obey and learn communication organization. Why avoid biased. I. Why job procedure need to go through the process of job analysis? I. C. I and IV C. B. II. Uses language appropriate to the operations. C. I. I and II B. Denying access to information III. Identify local and foreign language at workplace. III and IV. II. It is understood by all parties. II and III D. Use correct grammar. III. Use of mother tongue IV. Monitor security information. How is the process of verbally transmitting information and ideas in oral communication? A. I. II. II and III B. II and IV C. 6. 3 . Foreign language to communicate. I. III and IV D. Use colloquial. What are the knowledge needs of the desk officer in preparation of guidelines on handling management information? I. Individual or group to another by word of mouth. How to use the right communication language at the workplace? I. III and IV 5. A. D. Preserve the confidentiality of all information A.4. Understand the classification of information IV. I. III and IV D. What is a purpose of oral communication beside a direct conversation. Communicate. more natural and immediately? A. C. III and IV 8. How to identify nonverbal communication is the process of conveying information in the form of non-word messages? I. 9. Which of the following is not a way to correct communicate? A. Get more contacts. III. D. D. II. Making good speeches. Body Movements. II and IV C. Gathering friends. Posture. C. IV. B. I. II.7. Responding to a comment / statement. Hear properly. B. Honest in giving opinion. Make your own assumptions. II and III B. Eye Contact. I. Walking distance. 4 . A. B. C. Speak with soft and slow. C. D. Who present during public communication or public speaking? A. A. II and III D. I and IV C. Stop making more problem. Team purpose. Honest in giving opinion. A speaker and an audience. I and II B. Problem-solving. Public Relation and a presenter. B. II. IV. Internal changes in attitudes and values. III. Planning marketing issue. An audience and a presenter. III and IV 5 . Which developing sensitivity and understanding of another ethnic group usually involves? A. Communication Manners D. Why small groups are meet to discuss issues related to work at the workplace? I.10. 12. Public Relation and a speaker. 11. C. Read and understand the company's profile. Standard Operating Performance. C. 15. Smoking is prohibited. Standard Operating Purchase. 6 . Prohibited buy cigarettes. Read and understand the company's policy. D. B.13. Standard Operating Procedure. C. 14. Why provide a method to obtain the certificate of assignment? A. What is the meaning of diagram signage above? A. What is the full sentence for the abbreviation SOP? A. D. B. B. Read the Catalog. Prohibited burning smoking. Prohibited throw smoking. D. Read and understand the Operating Manual. Standard Operating Practice. Understand the scope of work and responsibilities clearly. Understand The Company's Policy. C. Understand the current issues of the company. What is the main purpose of reading the manual work? A. Understand the performance of the company. Using a format that is collected from various sources. Refer to the head of your department. D. 17.16. 18. D. What are the steps to be avoided while managing confidential information? A. Give information to your friends. Provide information required. C. C. 7 . B. D. B. Understand The Code Of Work Ethics. How to ensure that the document sent clear and orderly? A. D. Using the private format. Why workers should refer to working manual? A. B. Understand the company's policy. 19. Understand the duties and clear information. C. Understand the method of preparing the annual report of the company's performance. Using a standard format that has been specified. Using a variety of formats derived from the Web opponents. B. Inform the status information is confidential. 8 . Listen. C.20. Listen and do working checklist. What are your actions and responsibility when receiving instructions? A. B. D. Listen only to leader of head department. Listen without question and discuss with friends. understand and obey.