e-Support Filename: Date: TP08 369a.pdf 11-05-08 PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: ALL iPF Series and W Series Large Format Printers SUBJECT: New Version of L Printer Tool Version 1.40 (Revised) HIGH PRIORITY GENERAL: List of Supported Devices: ALL iPF Series and W Series Large Format Printers DETAILS: Supported OS: All Microsoft versions including Vista Non-Supported OS: All Mac including Mac Leopard Problem: When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions, the printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer Tool allows you to “bypass” the error condition which allows you to update the printer with firmware. This L Printer Tool also allows you to retrieve Status Print and Print Inf files which also allows you to better evaluate certain problems. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office. Page 1 of 13 40. of each sales region.pdf 11-05-08 PROCEDURE: Solution: L Printer Service Tool Instructions (Rev.e-Support Filename: Date: TP08 369a. the following function has been realized: 1) Upgrading function of printer firmware 2) Acquisition function of Printer Information (Status Print/Service Print) 2. Applicable printers Canon ImagePROGRAF W8400Pg Canon ImagePROGRAF W6400Pg Canon ImagePROGRAF W8400Dye Canon ImagePROGRAF W6400Dye ImagePROGRAF iPF500/510 ImagePROGRAF iPF5000/5100 ImagePROGRAF iPF600/610/6100/6200/6000S/605 ImagePROGRAF iPF700/710/720 ImagePROGRAF iPF9000/8000/8100/9000S/8000S ImagePROGRAF iPF810/820 ImagePROGRAF iPF650/655/750/755 W2200 W2200S BIJ1350D LIPS/1350 LIPS/1350D PCL/1350 PCL BIJ2350 LIPS/BIJ2350 PCL BIJ1300/BIJ2300 Page 2 of 13 . Purpose of L Printer Tool: This is the software for servicing aiming at the operaiton at Servicing Dept. 1. In Version1. 03) L Printer Service Tool (Ver.40) 1. e-Support Filename: Date: TP08 369a. This L Pinter Tool does not work over a network connection. Page 3 of 13 . Software environment OS Recommended CPU of OS or greater Windows2000: Pentium133MHz (Compatible) or greater WindowsXP: 300MHz (Pentium/Celeron. When installing. and install the L Printer Service Tool using the Setup Wizard. Operation conditions 3-1. compatible) or greater WindowsVista: 1GHz or greater Recommended memory of OS or greater 800 x 600 or greater 256 colors or greater Approx. Hardware environment Host computer CPU Memory Screen size Color Capacity of a disk necessary for installaiton Local infterface Network interface 3-2. make sure you are logged in as an Administrator. 4.Connection configuration Local printer Network printer* Windows 2000 Professional Edition + Service Pack 4 Windows XP Professional Edition + Service Pack 1 / Service Pack 2 Microsoft WindowsVista Service Pack 2 TCP/IP USB and IEEE1394 (Firewire) Network Interface PCB (NB-15FB) *optional on certain models *The printer and the host computer need to be connected with a crossover cable directly to each other.5MB USB IEEE1394 10 Bsase-T / 100 Base-TX Network protocol 3-3. 2.pdf 11-05-08 3.Support language J (Japanese) / E (English) 5.exe shown below. AMD K6/Athlon/Duron. How to install Double-click the setup. Explanation of the tool’s function. Acquire information printed on PRINT INF file from Service Mode and Status Print from User’s Mode. Transition between each of the following 3 menus INFORMATION. 4) Press the applicable button. Note: It is not possible to acquire information in Sleep Mode. [Display Service Print] or [Display Status Print]. 6-2-1. it is possible to acquire a PRINT INF.Printer preparation.How to navigate. 1) Press the [Information] button.Basic screen configuration. Page 4 of 13 . The [Information] screen function is to: Acquire printer information from [Information] screen. 3) From the printer list. Pull-down menu Main menu button Contents by menu Message area Progress 6-2.e-Support Filename: Date: TP08 369a. *Even when the printer is not started up in Service Mode. 6-1. 6-2-2. Make sure the printer is either online or offline. select the applicable printer to acquire information. 2) Press the [Refresh] button. FIRMWARE or FILES using the Main Menu buttons.pdf 11-05-08 6. In the same window below you must specify what folder the data is to be stored in the “Files Stored Folder” area. Page 5 of 13 . 6) Press the [OK] button to display [Service Print] or [Status Print]. as in example window above. will open in the application specified in the “Open with:” area shown in the window below. 5 6 The acquired information.) is asked to be inputed.e-Support Filename: Date: TP08 369a.pdf 11-05-08 1 4 3 4 2 5) The User Information setting dialog box is opened and arbitrary information (such as printer serial no. ) b) ONLINE after normal start up or start up in the Service Mode. 2) Press the [Refresh] button. the applicable firmware in the folder is retrieved and [Update Ver.jdl will be displayed in (7). 4) Press the [Specify Firmware] button to download. 3) From the printer list.] column will be updated as displayed in (6). 6-3.xxx (IP address) Location Display information acquired from the printer.e-Support Filename: Date: TP08 369a. 8) Press the [Transfer Firmware] button to start downloading. 6) When specifying the folder. 6-3-1.xxx.xxx. Administrator Display information acquired from the printer.pdf 11-05-08 6-2-3. USB/CNW1394/xxx. How to operate: 1) Press the [Firmware] button. Printer preparation.Explanation of printer list items Contents Display information acquired from the printer. Set the printer in either of the following modes: a) FIRMWARE DOWNLOAD MODE (Power on while pressing [Information] + [OK] + [Stop] keys. 5) Specify the xxxxxx. The [Firmware] screen function is to: Download the firmware. select the applicable printer which to download from. Port Display connection information with the printer.jdl file of the firmware to be downloaded. 7) The specified xxxxxx. 6-3-2. *After the firmware is transferred. Online/Offline/Printing/Error/Unknown Product Name Display information acquired from the printer. Items Printer Name Status Page 6 of 13 . Firmware version Display information acquired from the printer. rewriting the firmware and restarting is performed on the printer automatically. Status information acquired from the printer. it means the firmware is in the Force Transfer Mode. When the [Transfer Firmware] button is shown in red.jdl file. Firmware forced download mode It is possible to transfer the xxxxxx. Note: Take extra care not to force the incorrect xxxxxx. Page 7 of 13 . Please take extra care when using this mode.jdl firmware file to the printer regardless of the printer status. as it may destroy the printer firmware.e-Support Filename: Date: TP08 369a.pdf 11-05-08 1 8 3 6 4 7 2 5 6-3-3. Control function Items [Display] button [Input User Information] button by Date/by Month/by Year pull-down box Contents Displays the selected log file. It is also possible to input manually. [unset] is Page 8 of 13 . Inputs user information. 1 3 2 6-4-2. 2) Select the log file which you would like to display.pdf 11-05-08 6-4. How to use: 1) Press the [Files] button.e-Support Filename: Date: TP08 369a. Sets the reference when displaying the log list on a page Date/month/year configuration option button Choose the way the date is displayed by day/month/year. Selects the pages to be displayed. 6-4-1. 3) Press the [Display] button to display the log file. The [Files] screen function is to: Display the printer information acquired in [Information] screen and control its history. Page selection button File Lock Type User Information Switch Editable/Not editable from the following menu: Pull-down>File>Set File Editiable Pull-down>File>Set File Locked Service: Display PRINT INF of Service Mode Status: Display the Status Print of normal mode Displays information captured from Input User Information. If no information is there. 000 messages are saved. Displays the information acquired from the printer.e-Support Filename: Date: TP08 369a.pdf 11-05-08 Date Printer Name Product Name Location Administrator displayed. Displays the information acquired from the printer. Items Printer Search Range Specify IP Address to Search Check box Local Network All Effective only when [All] or [Network] is selected at Printer Search Range USB/IEEE1394 TCP/IP Local and Network Page 9 of 13 .Specify Search Range dialog Set search criteria when searching for the printer’s IP Address. Displays the current time that information was captured. Displays the information acquired from the printer. 6-5. of 2. the history of messages which is displayed in the message area are saved. Displays the information acquired from the printer. Max. 6-5-2. The oldest messages are deleted first. in text form. It is possible to input information from the [Input User Information] button. Other functions: 6-5-1. Message saving dialog In the message saving dialog box. 6-5-4.e-Support Filename: Date: TP08 369a.pdf 11-05-08 6-5-3. Addition of printers 1. Page 10 of 13 . [About] dialog box. Select [Add Printers] from the menu. Model imagePROGRAF iPF700 imagePROGRAF iPF9000 Product Name iPF700 iPF9000 Firmware Identification iPF700 iPF9000 Page 11 of 13 . Input the Product Name and Firmware Identification.e-Support Filename: Date: TP08 369a. 3. and press the [OK] key. Click the [Add] button.pdf 11-05-08 2. Leave blank. Note: It is now unnecessay to input any information in the Firmware Identification box. pdf 11-05-08 4.e-Support Filename: Date: TP08 369a. it will be displayed in the Printers List. Page 12 of 13 . After the printer is added. Page 13 of 13 .pdf 11-05-08 6-6. The URL for the downloads area is: http://www. Download the respective firmware.jdl file using WinZip then use the L Printer Tool to flash the printer with its firmware. you MUST download the firmware from the CUSA site for the model of printer you are diagnosing. extract the xxxxx.com/consumer/controller?act=DownloadIndexAct.usa. Menu list Service (S) – View (D) – Information (I) – Firmware (F) – Files (L) – Help (H) Service (S) Information (I) Firmware(F) Files (L) Save Message (S) Add Printers (P) Setup (E) Close (X) Refresh (U) Specify Search Range Display Service Print (S) Display Status Print (T) Transfer Firmware (D) Specify Firmware (C) Force Transfer Mode (O) Display (P) Input User Information (I) by Date (D) by Month (M) by Year (Y) Previous Year (R)/ Previous Month (R)/ Previous Date (R) Next Year (X)/Next Month (X)/Next Date (X) First Page (F) Previous Page (V) Next Page (T) Last Page (A) Set File Locked (L) Set File Editable Delete File (E) About (A) View (D) Information (I) Firmware (F) Files (L) Help (H) IMPORTANT NOTES: In order to use this L Printer Tool to flash with firmware.e-Support Filename: Date: TP08 369a.canon.