Introduction to Knowledge ManagementCummins – KO Team Agenda • KM @ TCS – the journey • KM @ TCS • The KM Suite • KnowMax • KnowMax Communities • MySite • K-Bank • Justask • IdeaMAX • MIGHTY • Cummins – KnowMax • How can I contribute? • Contact Details 20 January 2014 2 KM @ TCS – the journey •Knowledge managed on hard disks •People – people interaction through personal contact •Project information managed using location libraries •Project Information. quality and knowledge managed through organisation systems •Enterprise KM supporting asset management and collaboration •Skewed towards leveraging people – people connection 20 January 2014 3 . sharing and application of knowledge. leverage knowledge assets for constantly improving the value of our service to all stakeholders. Mission • To inculcate a tradition of learning and sharing within the organization and thus. Objectives • TCS to be a Knowledge Centric Organization • Ease of Access to Knowledge and Experts • Extend Learn & Share Culture across the organization 20 January 2014 4 .KM @ TCS Vision • To enhance Stakeholder value by enabling TCS to be a knowledge centric organization through capturing. KNOWMAX . Knowmax . wikis. social networking. An ecosystem with content leveraged from the user and offered to the user via the same platform • Developed on Microsoft Sharepoint Portal Server and accessible via Ultimatix to all TCS associates.In a nutshell… • Knowmax – KM enabler in TCS.000 employees • Single stop information manager in TCS 20 January 2014 6 . • Supports 65+ Knowledge Assets types for managing explicit knowledge • Supports discussion forums. social Q&A for collaboration • Global implementation in Dec 2006 for 85. Collaboration through KNOWMAX PEOPLE Industry Solution Units Customers Management PROCESS KNOWMAX Portal Relationships Corporate Functions Communities MM / NGM Partners TECHNOLOGY 20 January 2014 7 . Governance Model in KNOWMAX Process Excellence Leader (Operating Unit) KNOWMAX Core Team Knowledge Champion (Operating Unit) Knowledge Officer(1) (KO) Knowledge Officer(2) (KO) Knowledge Officer (n) (KO) KC/KO is vital for KM deployment in an OU Portal Admins 20 January 2014 8 . The KM Suite Range of Applications My Site K-Bank Spaces for Organization Units KNOWMAX Communities justask IdeaMAX Mighty iQMS wiki 20 January 2014 -9 - . 000+ users iQMS wiki Organisation wide quality management system in a simple wiki form Developed on Mediawiki justask Social Q&A platform Developed on php.000+ users Re-Launched after migration to Microsoft Office SharePoint Server (MOSS 2007) platform in Oct 2007. Access provided to 100.The KM Suite Technology KNOWMAX Organisation wide KM platform for content management and collaboration Launched on Microsoft SharePoint Server (SPS) 2003 platform in Dec 2006. MySQL IdeaMAX Social Ideation platform Developed on Ruby On Rails MIGHTY Code component repository Developed using J2EE 20 January 2014 . Access provided to 85.10 - . 11 - .The KM Suite Knowmax Helps manage Content and Collaborate Knowledge Bank Business Units Relationships Communities Workspaces Wikis 20 January 2014 . The KM Suite Knowmax Communities Your Virtual Space in TCS Host your profile Manage your folders. pictures Add friends to Colleague tracker Store favorite links View team structure Host discussions. surveys Invite colleagues to participate Calendar Discussions Contacts My Site Docume nt Library Documen t Library Pictures 20 January 2014 .12 - . The KM Suite MySite (Your Virtual Space in TCS) Feature enabled in MOSS 2007 version of KNOWMAX Social network Use organization. memberships. community and communication to recommend colleagues Delivers better search results What we have in common to make the personal connection Richer implicit information People you work with Documents written by you Declared information Responsibility & Skills Import from iCALMS Granular privacy control over profile and content Show to “My Manager”. “My workgroup”. property values Well defined audit policy in place to ensure that content of bad quality does not uploaded in associate’s My Site You can set your favorite sites 20 January 2014 . “My colleagues” and “Everyone” Controls colleagues.13 - . corporate functions 20 January 2014 .The KM Suite Knowledge Bank Content within Banks K-Bank 60+ Knowledge Assets types like best practice stories. project profiles.14 - . corporate functions Folders Available within OUs. relationships. relationships. case studies and so on for managing explicit knowledge All TCSers can contribute assets and access these assets Assets go through review and approval ensuring content quality Content Quality Rating L-Bank Hosts assets specific to OUs. Social Q&A Platform Ask a Question Answer Question Discover Experts Ask. Answer and Discover Q&A in a social and participatory environment Helps associates to network with employees with similar areas of interest Self correcting system based on user’s feedback on the content Leverages collective wisdom to find answers to your questions Adopts a ground’s up approach to knowledge harvesting and identification of experts Tag engine to aid discovery and search Sticky/Celebrity question feature for senior management to tap into collective wisdom 20 January 2014 .The KM Suite .15 - . The KM Suite .Ideation Platform Ideate to Innovate Social ideation platform Users ideate and collaborate in a social and participatory ecosystem Leverage collective wisdom Helps manage process improvements and act as an idea funnel in the innovation lifecycle Senior management and leadership teams host focused ideation sessions 20 January 2014 .16 - . Life-Cycle Management Core Features Faceted Search Collaboration Web 2.Publish 3.Approach to Mighty .Review 4.0 Features Security Tagging based Taxonomy Personalization Simplified and more community driven processes for code.Usage Control 5.Strategic Initiative to increase productivity and reduce cost through Software Reuse Software Reuse USER COMMUNITY Developers Designers Architects Project Managers Salespersons Code-Snippets Components Large Solutions Tools Large Solutions /Tools Solution Categorization based on Usage Mighty Catalog Centralized Repository for storing / retrieving reusable software assets Differentiated Reuse Processes Catalog .snippets and components Solution Completeness Solution Packaging 20 January 2014 17 .Platform to enable Software Reuse 1.Submission 2.MIGHTY Initiative .17 - Focused effort for Large Solutions/tools .The KM Suite . Cummins – KnowMax Portal Link : https://knowmax.aspx 20 January 2014 18 .net/sites/cummins-reln/default.ultimatix. confidential. financial or IP related information • No public domain information to be contributed • Assets with customer IP should not be contributed • For more detailed guidelines https://knowmax.ultimatix.ppt https://knowmax.ultimatix.net/sites/knowmax_community/Deployment/KO%20Workshop%20Presentations/Info rmation%20Protection%20in%20KNOWMAX.net/sites/knowmax_help/Help%20Docs/NDA%20Guidelines.aspx • Information and Legal aspects https://knowmax.ppt • KNOWMAX Home Model Asset Library – Indicative of the quality of assets that is expected in KNOWMAX 20 January 2014 19 .net/sites/knowmax_community/Deployment/KO%20Workshop%20Presentations/Leg al%20Aspects%20of%20Content%20Management.Any guidelines for contribution? • Assets created within TCS • Does not refer to customer.ultimatix. How can I chip-in? . How can I chip in? • Contribute assets to K-Bank • Participate in discussions and Q&A • Provide feedback on the content and sites • Review content (including assets) in KNOWMAX • Share your project experiences • Communicate within your team on the use of KNOWMAX • Search for artefacts / learn from experiences related to your project on KNOWMAX • Record instances of successful adoption of a best practice – https://knowmax.net/sites/knowmax_community/bp_adoption/default.ultimatix. 20 January 2014 21 .aspx • Collaborate with other TCSers for solutions and innovations …. Item and Summary – Tracking • Using Global Helpdesk Check CR option 20 January 2014 22 .Access & Support • Access – Logon to Ultimatix – Click on KNOWMAX link (from list of applications which is in the right side of the screen) • Problem – Reporting • Using Global Helpdesk New Ticket option • Provide Category = “Ultimatix”. • Identify Module. Type=“Knowmax” • Identify the Problem Item and Summary – Tracking Defect status • Using Global Helpdesk Check Status option • Changes – Registering • Using Global Helpdesk New CR • Provide Area=“Knowmax”. [email protected] Sudhakar Soundararajan [email protected]@[email protected]@cummins. AswinKumar. ashokkumar. Preeti.com Name Cummins Mail ID Arthy.com Thilagavathy Murugesan thilaga.Cummins KO Team TCS Mail Id Arthy L [email protected]@tcs.com Contact No 9894325865 9445348723 9962521160 9282124365 9962842870 9442557979 9677258877 9486078622 20 January 2014 23 [email protected]@[email protected] Preeti V Lone preeti.com [email protected]@cummins.com Sridhar Subramanian sridhar4.com.com Ashok Kumar [email protected]@[email protected]. [email protected] Raveendra Avula raveendra.com Raveendra.com.com AswinKumar S aswinkumar1.com. Thank You .