Installation Instructions DS550X SW 6.2.0 C1

HEALTHCAREImaging Services Document No: DD+DIS066.12E Enclosure DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Installation Instructions for Software ≥ 6.2.0_C1 ► Purpose of this document This enclosure is part of Software Release 6.2.0_C1 and higher versions. It describes all steps of the software installation procedure. ► Referenced Documents Document Title DD+DIS065.12E DRYSTAR 5500 / DRYSTAR 5503 SB 60: Software 6.2.0 available and Introduction of CF Card Reader For updated information to Software 6.2.0_C1 or information about a software higher than 6.2.0_C1 refer to the Agfa Healthcare Library: Hardcopy > Dry Imagers > DRYSTAR 5500 > Service Bulletin NOTE: Dispose the enclosure document after finishing your task (observe the confidentiality note below). CONFIDENTIALITY NOTE: Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled. Revision 0 06-2012 printed in Germany Agfa Company Confidential Document Node ID: 36132956 Enclosure_e_template_v07 Copyright © 2012 Agfa HealthCare N.V. DD+DIS066.12E Enclosure ► Manufacturer Agfa HealthCare N.V. Publisher Agfa-Gevaert HealthCare GmbH Tegernseer Landstraße 161 D - 81539 München Germany Copyright  2012 Agfa HealthCare N.V. All rights reserved. Technical modifications reserved. AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V. WARNING: Improper operation or service activities may cause damage or injuries. INSTRUCTION: (1) Read the "Generic Safety Directions" document (see Agfa HealthCare Library => General Info => Agfa HealthCare => Publications => Service Manual) prior to attempting any operation, repair or maintenance task on the equipment. Strictly observe all safety directions within the "Generic Safety Directions" and on the product. (2) DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 2 of 35 Agfa Company Confidential DD+DIS066.12E Enclosure LIST OF CONTENTS 1 2 SOFTWARE INSTALLATION VIA REMOTE_EMERGENCY_INSTALL.BAT FILE .................6 OTHER SOFTWARE UPGRADE METHODS ........................................................................13 2.1 2.2 2.3 Software Installation via Browser............................................................................................13 Software Upgrade via CF Card...............................................................................................18 Software Installation from Scratch: Emergency Software Installation via CF Card................21 3 APPENDIX..............................................................................................................................25 3.1 3.2 3.3 3.4 3.5 3.6 Setup of the HyperTerminal for serial Connection..................................................................26 Getting the IP Address of the Printer ......................................................................................28 Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169.254.10.10)...........................................................................................................28 Adjusting the IP Address of the Service PC ...........................................................................30 Troubleshooting Problems when executing File "remote_emergency_install.bat".................35 Troubleshooting a failed Software Installation ........................................................................35 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 3 of 35 Agfa Company Confidential  For software update via batch file: o o  Service PC Network cable* Service PC with browser. ** Drystar 5503 with SN ≥ 18904 have a CF card reader installed ex factory.exe". Following browsers were successfully tested: o  Internet Explorer 8 and 9 FireFox 7. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled. See also NOTE next page for additional tools.DD+DIS066. This document REQUIRED TOOLS: Enclosed a list of minimum required tools. browser or CF card Java Virtual machine "jre_1_5_0_03-windows-i586-p. Required in exceptional cases only. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 4 of 35 Agfa Company Confidential .0 For software update via network (browser): o Network cable* Service PC with CF card reader CF card (part of printer delivery if printer has CF card reader installed) For software update via CF card**: o o *Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. Printers below this serial number have a floppy drive installed.12E Enclosure Subject DRYSTAR 5500 / 5503 Installation Instructions for Software 6.0_C1 and higher versions SCOPE OF DELIVERY: Contents of the software ZIP File:    Printer Software for installation via batch file (network).2. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required. Via CF card.3. See section 2. external USB floppy drive) A new.g. SUB-D. See section 2. Software Releases. after exchange of the hard disk drive):   Recommended procedure for the software upgrade: Via remote_emergency_install. formatted 3. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 5 of 35 Agfa Company Confidential .1. via spare part number: CM+3433562 or purchase it locally) Floppy drive (e. See section 2. female DTE REQUIRED TIME: Approximately 1 hour:    15 minutes preparation 30 minutes software installation 15 minutes verification NOTE: For new features and solved bugs refer to Service Documentation chapter 3. See section 1. external USB CF card reader) CF card 1 GB (e.g. if CF card is installed in the printer.5 inch floppy disk RS232 interface (e. Other possible software installation procedure from scratch: Emergency installation via CF card. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. This software can be used to perform a software upgrade or software installation from scratch (e. if installed in the printer. See section 1.g. USB to RS232 serial converter) RS232 cable to connect to the printer RS232 interface: 25 pin.2.bat file.bat file.DD+DIS066.12E Enclosure NOTE: To be prepared for troubleshooting and creating or reloading a backup of the machine specific data be sure to have following tools available:       CF card reader (e. Recommended procedure for a software installation from scratch: Via remote_emergency_install.8. Patches. Other possible upgrade procedures: o o   Via browser.g.g. Any printed copy of this document is uncontrolled. Checking the installed Software Release and AE-Title (1) (2) In the key-operator menu select: 1 Show Settings – 1 General Check the installed software release: Only install the available software if it is higher than the installed software. (3) (4) (5) (6) Printing Reference Images from the Modalities (optional) (7) (8) Recommendation: Print one clinical image from each modality. Select:2 Show Settings – 3 Network . Mark the image with a waterproof pen as image before software installation. Preparing the Service PC (9) Unzip the downloaded software ZIP file.bat File IMPORTANT: Skip steps (1) to (8) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive.12E Enclosure 1 Software Installation via remote_emergency_install.DD+DIS066.Dicom Write down the AE-title to compare it with the AE-title after the upgrade. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 6 of 35 Agfa Company Confidential . Write down the printer IP address. Check the printer queue: It has to be empty.2. Any printed copy of this document is uncontrolled. (10) If the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive: Look up the printer IP address or set it back to default as described in section 3. DD+DIS066.121 Service PC address = 10.5. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. For details see section 3. *Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. Figure 1 (13) Use a network cable* to connect the network interface of the Service PC directly with the network interface of the printer.6. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required.12E Enclosure (11) Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the printer IP address. Figure 2 NOTE: Skip steps (14) to (20) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive. (15) Enter the printer IP address in the browser address window. (14) Start the browser. Example: Printer IP address = 10. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 7 of 35 Agfa Company Confidential . Any printed copy of this document is uncontrolled. Adjusting the IP Address.6.4.5.122 (12) Enter the defined IP address in the TCP/IP properties window of the service PC. 2 Machine specific data – 1 Save data to this computer (20) Copy the backup to the local service PC. Any printed copy of this document is uncontrolled.DD+DIS066. See also IMPORTANT note below.5 if error 'jview' is not recognized as an internal or external command' is popping up. Figure 3 (24) Select YES to backup configuration files: A backup of the printer specific data is created and copied to RAM. (22) Double-click file remote_emergency_install.12E Enclosure (16) Select: Service Engineer Tools (17) Enter username and password. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 8 of 35 Agfa Company Confidential . Note.0_C1*\disk\ *This directory name may differ for a higher software version. Figure 4 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. that this error may pop-up only for half a second. (18) Select: <Enter service command session> Performing a Backup of the Machine specific Data (19) Select menu: 3 Save Data .bat See section 3. (23) Enter the printer IP address and click on install.2. Performing the Software Installation (21) In the Windows Explorer go to <directory where you unziped the software> \DS550X_6. 12E Enclosure IMPORTANT: In some cases it is required to select No at question "OK to backup configuration files and RESTORE them afterwards".DD+DIS066. B) ** Error: No route to host connect  Check the network cable Figure 5 (26) Enter the FTP username and password. Figure 6 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. For details see section 3. if one of following error messages occurs: A) ** Error: Connection timed out connect  Check service PC network settings  Boot the printer with boot CF card / boot floppy if printer shows error message “ERROR System failure”. (25) Perform following step only. Examples: After installation of a new hard disk drive or if the backup is corrupted. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 9 of 35 Agfa Company Confidential . Any printed copy of this document is uncontrolled.3. In this case it is required to restore the machine specific data after successful software installation as described on next page. 2.0. This is the case for example. if the display hangs with message "Path = C:\public":  Disable the Firewall and / or the Antivirus software of the service PC. (30) On the local keypad select service menu: 5 Install data . Press the confirm key. Figure 8 (29) When finished with software installation.6 if 30 minutes after start of the software installation procedure the printer is still hanging with message 'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 10 of 35 Agfa Company Confidential . Click on STOP now followed by INSTALL. if the hard disk drive has been exchanged. Performing a Restore of the Machine specific Data IMPORTANT: Steps (30) and (31) are required only.12E Enclosure (27) Perform following step only. the printer shows following message at the local keypad: DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN 6. Depending on the printer hardware status this may take up to 20 minutes after start of the software installation procedure. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Refer to section 3. IT CAN CAUSE PROBLEMS. if the machine specific data are not available on the hard disk drive.2 Machine specific data (31) Follow the instructions on the local display.DD+DIS066. Any printed copy of this document is uncontrolled. Figure 7  (28) Wait until the message is displayed "Installation successful". It has to show :6. For information how to get the required data refer to following documents:   DRYSTAR 5500 SB29.2.DD+DIS066.0 C1 (or higher.2 Machine specific data – 1 Save data to this computer (39) Copy the backup to the local service PC and from there to floppy or CF card. Verifying the Software Installation (40) In the key-operator menu select: 2 Show Settings – 1 General (41) Check the installed software release. DD+DIS166. TH Floppies as of 01/2004 available on Agfa Intranet DRYSTAR 5500 SB32. (35) Select: Service Engineer Tools (36) Enter username and password. (34) Enter the printer IP address in the browser address window.05E. DD+DIS388.Dicom DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.12E Enclosure (32) If the machine specific data are lost or corrupted: Load factory defaults and install the Thermal Head floppy if the Thermal head has been exchanged. Factory Backup of Drystar 5500 Printers available via MEDNET Performing a Backup of the Machine specific Data (33) Start the browser. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 11 of 35 Agfa Company Confidential .05E. if a higher version is available) (42) Select menu: 2 Show Settings – 3 Network . (37) Select: <Enter service command session> (38) Select browser menu: 3 Save Data . Any printed copy of this document is uncontrolled. (44) In the service menu select: 8 Adjust & Calibrate – 4 Print Testimage (45) Print a SMPTE_lin.DD+DIS066. (46) Reconnect the printer to the hospital network.tif test image. DD+DIS152.bat file is finished. Result: The software installation via remote_emergency_install. (48) At the light box check the image quality of all images. (49) In case of image faults troubleshoot as described in the Troubleshooting Guide. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 12 of 35 Agfa Company Confidential . (47) If possible. Any printed copy of this document is uncontrolled.12E Enclosure (43) Compare the AE-title of the printer with the AE title before the upgrade: If it is identical.TIF and a medical_image.08E. this is a proof that the printer configuration is still present. print a technical and medical image of each modality. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. 0_C1. 2. Checking the installed Software Release and AE-Title (1) (2) In the key-operator menu select: 1 Show Settings – 1 General Check the installed software release: Only install the available software if it is higher than the installed software.DD+DIS066.1.Dicom Write down the AE-title to compare it with the AE-title after the upgrade. See section 2. If the current printer software is below 4.2. Software installation via CF card.0. Select:2 Show Settings – 3 Network .12E Enclosure 2 Other Software Upgrade Methods Following other software upgrade methods are available:    Software installation via browser. (3) (4) (5) (6) Printing Reference Images from the Modalities (optional) (7) (8) Recommendation: Print one clinical image from each modality. Mark the image with a waterproof pen as image before software installation. Emergency software installation via CF card. Any printed copy of this document is uncontrolled. See section 2. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Write down the printer IP address. Check the printer queue: It has to be empty. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 13 of 35 Agfa Company Confidential .3.1 Software Installation via Browser IMPORTANT: The software installation via browser does not work in following cases:   In combination Windows XP SP3 and Internet Explorer 6. See section 2. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 14 of 35 Agfa Company Confidential .121 Service PC address = 10. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required.6.6. Example: Printer IP address = 10. *Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. Figure 9 (12) Use a network cable* to connect the network interface of the Service PC directly with the network interface of the printer. Adjusting the IP Address.DD+DIS066.5. Any printed copy of this document is uncontrolled.122 (11) Enter the defined IP address in the TCP/IP properties window of the service PC.5.4. (10) Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the printer IP address. For details see section 3. Figure 10 (13) Start the browser. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.12E Enclosure Preparing the Service PC (9) Unzip the downloaded software ZIP file. 0C1. Reset Values 5364_enc_503.Install Choose Dataset Proceed Go Back Browse .. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 15 of 35 Agfa Company Confidential .zip* *This file name may differ for a higher software version.. (22) Select file SWR_drystar5500_R6.cdr Figure 11 (21) Select Browse and go to directory: <directory where you unziped the software> \DS550X_6.. Performing the Software Upgrade (20) In the Service Menu select: 5 Install data .DD+DIS066. Any printed copy of this document is uncontrolled.2.. (15) Select: Service Engineer Tools (16) Enter username and password.2 Machine specific data – 1 Save data to this computer (19) Copy the backup to the local service PC.1 Software 1 Install Data from this computer Welcome to this DryStar 5500 printer Service .2.0_C1*\browser *This directory name may differ for a higher software version.12E Enclosure (14) Enter the printer IP address in the browser address window. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. (17) Select: <Enter service command session> Performing a Backup of the Machine specific Data (18) Select menu: 3 Save Data . Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 16 of 35 Agfa Company Confidential . 5 minutes) (24) Select: proceed with the next step (25) Select <Go back> followed by <leave remote session>.0.2. Any printed copy of this document is uncontrolled. 15 minutes. Performing a Backup of the Machine specific Data (29) Start the browser.12E Enclosure (23) Select <proceed> The software is copied to the hard disk drive (takes approx. The software installation takes approx. the printer shows following message at the local keypad: DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN 6. (30) Enter the printer IP address in the browser address window.DD+DIS066. Welcome to this DryStar 5500 printer Service . The printer makes automatic reboots in between. IT CAN CAUSE PROBLEMS. (31) Select: Service Engineer Tools DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.Install Install software: To initialise the new SW a reboot is necessary Please confirm reboot at exit of Service Level Proceed with the next step 5364_enc_504.cdr Figure 12 Figure 13 (28) When finished with software installation. (27) Select <Yes> at question: Do you want the printer to reboot now? The software installation is performed automatically now. Press the confirm key. (26) Select <no> at question: Do you want to confirm this service intervention. 08E. (40) In the service menu select: 8 Adjust & Calibrate – 4 Print Testimage (41) Print a SMPTE_lin. (45) In case of image faults troubleshoot as described in the Troubleshooting Guide. this is a proof that the printer configuration is still present.0 C1 (or higher. Any printed copy of this document is uncontrolled. Verifying the Software Upgrade (36) In the key-operator menu select: 2 Show Settings – 1 General (37) Check the installed software release.12E Enclosure (32) Enter username and password. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 17 of 35 Agfa Company Confidential . It has to show :6. (44) At the light box check the image quality of all images.DD+DIS066.tif test image. (42) Reconnect the printer to the hospital network. DD+DIS152. (43) If possible.TIF and a medical_image.Dicom (39) Compare the AE-title of the printer with the AE title before the upgrade: If it is identical.2 Machine specific data – 1 Save data to this computer (35) Copy the backup to the local service PC and from there to floppy or CF card. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.2. (33) Select: <Enter service command session> (34) Select browser menu: 3 Save Data . print a technical and medical image of each modality. if a higher version is available) (38) Select menu: 2 Show Settings – 3 Network . DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Disconnecting the Network Cable (6) (7) Check the printer queue: It has to be empty. Copy the content of subdirectory 'disk' to CF card: The single files (startup. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 18 of 35 Agfa Company Confidential . (3) Printing Reference Images from the Modalities (optional) (4) (5) Recommendation: Print one clinical image from each modality.DD+DIS066.com etc. that nobody sends print-jobs to the printer during the software upgrade.) have to be directly in the root of the CF card. Select:2 Show Settings – 3 Network .12E Enclosure Result: The software upgrade via browser is finished. Remove the network cable. Any printed copy of this document is uncontrolled. Preparing the CF card (8) (9) Unzip the downloaded software ZIP file. to ensure.2 Software Upgrade via CF Card Checking the installed Software Release and AE-Title (1) (2) In the key-operator menu select: 1 Show Settings – 1 General Check the installed software release: Only install the available software if it is higher than the installed software. 2. Mark the image with a waterproof pen as image before software installation.Dicom and write down the AEtitle to compare it with the AE-title after the upgrade. Service 5-1 Install ok 536408aa.cdr Figure 16 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.1 CF/Floppy disk (14) Press the confirm key and follow the further instructions on the local keypad. Printer data has been changed ! To initialise the data a reboot is necessary. Do you want the printer to reboot now ? Service exit no yes 536408ab. the message shown in Figure 15 appears: Press the confirm key. (15) When the software is copied to the hard drive. Any printed copy of this document is uncontrolled. Performing the Software Upgrade (13) In the Service Menu on the local keypad select: 5 Install data . The printer makes automatic reboots in between. The software installation takes approx. 20 minutes.1 Software .cdr Figure 15 (16) Press the confirm key to reboot the printer: The software installation is performed automatically now.DD+DIS066. 5364_enc_901. Please confirm reboot at exit of Service Level.12E Enclosure Performing a Backup of the Machine specific Data (10) Insert the CF card in the CF card reader. INSTALL software: To initialise the new SW a reboot is necessary.cdr Figure 14 (11) In the key-operator menu select: 5 Save Configuration (12) Follow the further instructions on the screen. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 19 of 35 Agfa Company Confidential . if a higher version is available) (23) Select menu: 2 Show Settings – 3 Network .2. Any printed copy of this document is uncontrolled. Performing a Backup of the Machine specific Data (18) In the Keyoperator Menu on the local keypad select: 5 Save Configuration (19) Press the confirm key and follow the further instructions on the local keypad. Verifying the Software Upgrade (21) In the key-operator menu select: 2 Show Settings – 1 General (22) Check the installed software release.0.12E Enclosure (17) When finished with software installation. (20) Copy the backup to the hard disk of the service PC to have a safe copy. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 20 of 35 Agfa Company Confidential . this is a proof that the printer configuration is still present.Dicom (24) Compare the AE-title of the printer with the AE title before the upgrade: If it is identical. (27) Reconnect the network cable. (25) In the service menu select: 8 Adjust & Calibrate – 4 Print Testimage (26) Print a SMPTE_lin.2. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.TIF and a medical_image. the printer shows following message at the local keypad: DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN 6. It has to show :6.DD+DIS066. Press the confirm key.0 C1 (or higher.tif test image. IT CAN CAUSE PROBLEMS. 12E Enclosure (28) If possible. Select:2 Show Settings – 3 Network . (30) In case of image faults troubleshoot as described in the Troubleshooting Guide. Mark the image with a waterproof pen as image before software installation. print a technical and medical image of each modality. Any printed copy of this document is uncontrolled. Result: The software upgrade via CF card is finished. Checking the installed Software Release and AE-Title (1) (2) In the key-operator menu select: 1 Show Settings – 1 General Check the installed software release: Only install the available software if it is higher than the installed software. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. (3) Printing Reference Images from the Modalities (optional) (4) (5) Recommendation: Print one clinical image from each modality.08E.DD+DIS066.3 Software Installation from Scratch: Emergency Software Installation via CF Card NOTE: Skip steps (1) to (6) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive. 2. (29) At the light box check the image quality of all images. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 21 of 35 Agfa Company Confidential . DD+DIS152.Dicom and write down the AEtitle to compare it with the AE-title after the upgrade. to ensure. Remove the network cable.12E Enclosure Disconnecting the Network Cable (6) (7) Check the printer queue: It has to be empty. Any printed copy of this document is uncontrolled.cdr Figure 17 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Preparing the CF card (8) (9) Unzip the downloaded software ZIP file. Copy the content of subdirectory 'disk' to CF card: The single files (startup. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 22 of 35 Agfa Company Confidential .DD+DIS066. Performing the Software Upgrade (12) Insert the CF card in the CF card reader. Performing a Backup of the Machine specific Data NOTE: Skip steps (10) and (11) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive. 5364_enc_901.com etc.) have to be directly in the root of the CF card. that nobody sends print-jobs to the printer during the software upgrade. (10) In the key-operator menu select: 5 Save Configuration (11) Follow the further instructions on the screen. DD+DIS066. The software installation is performed automatically now. The printer makes automatic reboots in between.2 Machine specific data (19) Follow the instructions on the local display. IT CAN CAUSE PROBLEMS. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. 15 minutes. EMERGENCY SOFTWARE INSTALLATION Are you sure to proceed? HARRDISK will be formatted. This is the case for example. (X) for not On terminal keyboard: (Y)es or (N)o 536408ai. (X) to abort On terminal keyboard: (Y)es or (N)o 536408ah. On keypad: (V) to proceed. On keypad: (V) to preserve.cdr Figure 19 (16) Follow the further instructions on the display. (14) After approximately 3 minutes the question is displayed: Are you sure to proceed? Refer to Figure 18. Press the confirm key. the printer shows following message at the local keypad: DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN 6. Any printed copy of this document is uncontrolled.0. if the hard disk drive has been exchanged. EMERGENCY SOFTWARE INSTALLATION Do you want to preserve the printers configuration? If not the installation wizard has to be reexecuted. (18) On the local keypad select service menu: 5 Install data . Performing a Restore of the Machine specific Data IMPORTANT: Steps (18) and (19) are required only. depending on whether you want to preserve the machine specific data or not.12E Enclosure (13) Switch off/on the printer.cdr Figure 18 (15) Select the confirm key or the Cancel key. (17) When finished with software installation. Press the confirm key.2. if the machine specific data are not available on the hard disk drive. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 23 of 35 Agfa Company Confidential . The software installation takes approx. Verifying the Software Upgrade (24) In the key-operator menu select: 2 Show Settings – 1 General (25) Check the installed software release. copy the backup from CF card to the service PC to have a safe copy. TH Floppies as of 01/2004 available on Agfa Intranet DRYSTAR 5500 SB32. Factory Backup of Drystar 5500 Printers available via MEDNET Performing a Backup of the Machine specific Data (21) Insert the CF card in the CF card reader.05E. DD+DIS388. For information how to get the required data refer to following documents:   DRYSTAR 5500 SB29.DD+DIS066. DD+DIS166. (28) In the service menu select: 8 Adjust & Calibrate – 4 Print Testimage (29) Print a SMPTE_lin. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 24 of 35 Agfa Company Confidential .12E Enclosure (20) If the machine specific data are lost or corrupted: Load factory defaults and install the Thermal Head floppy if the Thermal head has been exchanged.0 C1 (or higher.Dicom (27) Compare the AE-title of the printer with the AE title before the upgrade: If it is identical.2. this is a proof that the printer configuration is still present.TIF and a medical_image.05E.tif test image. It has to show :6. Any printed copy of this document is uncontrolled. if a higher version is available) (26) Select menu: 2 Show Settings – 3 Network . (22) In the key-operator menu select: 5 Save Configuration (23) When finished. 6 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. (33) In case of image faults troubleshoot as described in the Troubleshooting Guide.254.10) Adjusting the IP Address Troubleshooting Problems when executing File "remote_emergency_install. Result: The emergency software installation via floppies is finished.10.DD+DIS066.bat" File Refer to 3. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 25 of 35 Agfa Company Confidential .08E.12E Enclosure (30) Reconnect the network cable. 3 Appendix The Appendix comprises following information: Topic Setup of the HyperTerminal for serial Connection Getting the IP Address of the Printer Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169.2 3.4 3. (31) If possible. Any printed copy of this document is uncontrolled. print a technical and medical image of each modality.5 3. DD+DIS152.bat" Troubleshooting a failed Software Installation via "remote_emergency_install.1 3.3 3. (32) At the light box check the image quality of all images. For Windows Vista and Windows 7 the Hyper Terminal is not available anymore. It is based on Windows XP. Figure 21 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.1 Setup of the HyperTerminal for serial Connection IMPORTANT: The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare printers and digitizers.DD+DIS066.HyperTerminal> Figure 20 (2) Enter a name for the connection. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 26 of 35 Agfa Company Confidential .g.12E Enclosure 3. go to: <Programs .HyperTerminal . e. AGFA. Instead of the HyperTerminal the freeware program "Tera Term" is recommended to connect to terminal level: (1) To start the setup of the HyperTerminal.Accessories . Figure 22 (4) - Make the setup of the HyperTerminal session as displayed here: 9600 Bps 8 data bits No parity 1 stop bit Flow control Xon/Xoff Select "OK".DD+DIS066. (5) Figure 23 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 27 of 35 Agfa Company Confidential .12E Enclosure (3) Select COM1 or COM2 for communication port (depending on what you are using on the Service PC). Any printed copy of this document is uncontrolled. bat” file in case it does not boot anymore. Connect from the Service PC to the printer via Hyperterminal (see section 3.254. Select Service Menu "1 Show info . Select Key-operator menu "2 Show Settings .10) The unzipped software has one subdirectory 'disk0' with 2 files (startup.1) and type "show info": Parameter "Net ID" shows the printer IP address. After boot-up with the ‘boot CF card’ / ‘boot floppy’ the printer shows ERROR – System failure.3 Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169. B) Printer hangs with "Error .com and disk. Connect from the Service PC to the printer via Hyperterminal (see section 3.txt. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 28 of 35 Agfa Company Confidential .254. When booting with the ‘boot CF card’ / ‘boot floppy’.12E Enclosure 3. 2.1) and switch off/on the printer: After approx. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Connect from the PC to the printer via Hyperterminal (see section 3.DD+DIS066. 4. Look-up the IP address in file "infocounters_old\0\infocounters. which is located in the backup ZIP file on floppy or a previous backup made via browser.id).10.1) and type "sym -p": Parameter "symbol NET. They are copied to CF card or floppy to create a ‘boot CF card’ / ‘boot floppy’.10.ADDRESS" shows the printer IP address.10 for remote emergency software installation B) To prepare the printer for installation via “remote_emergency_install. 3.2 Network Info".bat” file.2 Getting the IP Address of the Printer Following six possibilities exist to get the printer IP address: A) Printer is booted up: 1.System Failure": 1. Use the boot CF card / boot floppy in following cases: A) To set back the IP address to 169.254.10.10). Any printed copy of this document is uncontrolled. the IP address of the printer is temporarily set back to default (169.3 Network-Dicom". 3. 2. Additionally the necessary drivers are loaded to be able to perform an emergency software installation via “remote_emergency_install. 130 lines the line "TCP/IP Net0 Internet address is <printer IP address>" is displayed. It does not delete any files on the hard disk however. Insert the CF card / floppy in the CF card reader / floppy drive. Wait approx. S witch off/on the printer. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 29 of 35 Agfa Company Confidential . Adapt the Service PC IP address to 169. (2) (3) (4) (5) (6) Remove the ‘boot CF card’ / ‘boot floppy’.0.bat file as described in section 1.255.System failure: Now the printer is prepared for emergency software installation via “remote_emergncy_install.10. Continue with software installation via via remote_emergency_install.10 or leave it empty and select <Yes> at question “Do you want to use the default IP-address with a cross-link cable”? Figure 24 (7) DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. until the printer shows: ERROR . For printer IP address use 169. For details see section 3.) have to be directly in the root of the CF card or floppy.id.com and disk. 1 minute.254.10.DD+DIS066.bat” file.12E Enclosure (1) Copy the content of subdirectory ‘disk0’ of the unzipped software to CF card or floppy: The single files (startup.254. Any printed copy of this document is uncontrolled.11 with subnet mask 255.4.0 or set it to “Obtain an IP address automatically”. 2.4. Proceeding: (1) (2) Look up the printer IP address and subnet mask in the printer key operator menu "1 Show settings . Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 30 of 35 Agfa Company Confidential .5 Enter IP address and subnet mask.168.2. See:  Section 3. Example: Printer IP address = 192.1 Adapting the PC Address if Operating System is Windows XP (1) (2) Select menu: Start – Settings – Network Connections – Local Area Connection Figure 25 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.1: Adapting the PC Address if Operating System is Windows XP  Section 3.4 Service PC address = 192.DD+DIS066. Any printed copy of this document is uncontrolled.12E Enclosure 3.168.3 or 192.168.4. Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the IP address.3 Network (DICOM)".2: Adapting the PC Address if Operating System is Windows 7 (3) 3.4 Adjusting the IP Address of the Service PC To connect the printer and the Service PC via network. the IP address of the Service PC has to be adapted.2.4. Select: <Properties> Figure 27 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.12E Enclosure (3) Select: <Properties> Figure 26 (4) (5) Select Internet Protocol (TCP/IP). Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 31 of 35 Agfa Company Confidential . Any printed copy of this document is uncontrolled.DD+DIS066. 223 Subnet mask 255. Select OK.0.0 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.. See NOTE below.0. Any printed copy of this document is uncontrolled...191 192.255.0.. Figure 28 NOTE: *Default Subnet Masks (set for NO subnetting): Class A B C First 3 digits of IP address 1. Select Close in the Local Area Connection Status Window. Select OK in the Local Area Connection Properties window. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 32 of 35 Agfa Company Confidential ..0 255.127 128.12E Enclosure (6) (7) (8) (9) Enter IP address and subnet mask.0 255.255..255.DD+DIS066. (4) Select button <Properties>.4. Figure 31 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 33 of 35 Agfa Company Confidential . Any printed copy of this document is uncontrolled.2 Adapting the PC Address if Operating System is Windows 7 (1) Go to Start  Control Panel. Figure 30 (5) Double-click Internet Protocol Version 4 (TCP/IPv4).DD+DIS066.12E Enclosure 3. (2) Select Network and Sharing Center. Figure 29 (3) Select Local Area Connection. 0. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 34 of 35 Agfa Company Confidential .255.255..223 Subnet mask 255. Any printed copy of this document is uncontrolled...255..0 255. See NOTE below concerning Subnet mask. (9) Close the ControlPanel/Network Connections Window.DD+DIS066. (7) Select OK.0 DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library.0.0.. (8) Select Close in the Local Area Connection Properties window.127 128.191 192.0 255.12E Enclosure (6) Enter IP address and subnet mask.. Figure 32 NOTE: *Default Subnet Masks (set for NO subnetting): Class A B C First 3 digits of IP address 1. printer is 10 minutes after the last reboot still hanging with message 'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’ proceed as follows: (1) Connect the service PC to the printer via RS232 cable and open a terminal session: Check the current status of the printer. e.12E Enclosure 3.bat file was not successful. Revision 0 06-2012 DRYSTAR 5500 / DRYSTAR 5503 Type 5364 / 100/300 Page 35 of 35 Agfa Company Confidential .exe to install the Sun Java VM. Proceeding: (1) (2) (3) (4) (5) From unzipped software file downloaded from The Agfa HealthCare Library select directory: \Java for PC Double-click on file jre_1_5_0_03-windows-i586-p. Follow the further instructions. For details see section 3.bat file requires the Java Virtual Machine from Sun.bat" Executing the Remote_Emergency_install. (2) In case there is an evidence of a failed software installation. the user interface for the software upload is not displayed.bat 3. reboot the service PC. Any printed copy of this document is uncontrolled. If this is not installed. (3) If the problem persists.5 Troubleshooting Problems when executing File "remote_emergency_install. restart the batch file and retry the software installation with the batch file. DOCUMENT CONTROL NOTE: The controlled version of this document is available from the Agfa HealthCare Library. Double-click again on file: Remote_Emergency_install.3.DD+DIS066. boot the printer with the ‘boot CF card’ / ‘boot floppy’.6 Troubleshooting a failed Software Installation In case the software upgrade via Remote_Emergency_install.g. When installation is finished.