• Servicio al Cliente• Habitaciones Créditos Esta es una publicación de la Escuela Nacional de Hotelería, dentro del proyecto NIC/018, financiado conjuntamente por los gobiernos de la Republica de Nicaragua y el Gran Ducado de Luxemburgo. Compilación y Adecuación de Contenido: Darzée Irazema Mendieta Reñazco Revisión y Aprobación: Miriam Espinoza Se permite la reproducción total o parcial de la presente obra, haciendo referencia a la fuente. Managua, Nicaragua Diciembre 2008. Unidad I: Bienvenida Con esta unidad el alumno desarrollará la capacidad de: Realizar actividades de saludos, emergencia y enfermedades mediante el uso de estrategias básicas del idioma Inglés. Unidad II: Solicitudes y servicios. Con esta unidad el alumno desarrollará la capacidad de: Utilizar las habilidades y destrezas del idioma ingles para dar respuesta a solicitudes y servicios al cliente Unidad I: Bienvenida Saludos, Introducciones y Expresiones de emergencia Greetings and introductions READING Servicio al Cliente Read the conversation below Room Service Housekeeper: Good Morning, room service! May I come in? Ms. Postman: Yes, come in. Housekeeper: My name is Nancy. I am the housekeeper. Ms. Postman: Pleased to meet you Nancy. My name is Maria Postman. Housekeeper: Pleased to meet you too. May I help you with anything madam? Ms. Postman: Yes. Can I get two more pillows, please? Housekeeper: Yes madam, I’ll be right back. Ms. Postman: All right, thanks. Housekeeper: You are very welcome madam. COMPREHENSION Answer the questions according to the read dialogue 1. What is Ms. Postman’s first name? 2. What is the housekeeper’s name? 3. What did Ms. Postman want? Inglés Técnico 1 GRAMMAR Greeting Servicio al Cliente Good Morning Good evening Good afternoon Good night Have a nice day Introducing yourself Wh questions My name is Sandra I am a housekeeper I am the head housekeeper He is the new waiter They are receptionists How may I help you? Do you need any help? How are you? How do you do? How can I help you? SPEAKING Vocabulary. Pair Work. Create a short dialogue by using the vocabulary below. Play the character with your pair. Dry Cleaning Service Ladies 2 Picture Gentleman Blouse Shirt Scarf Ties Vest Vest Jackets Jacket Skirts Tuxedo Inglés Técnico Picture Ladies Picture Gentleman Trousers Trousers/Jeans Sweater Sweater Suit (2 pieces) Suit (2 pieces) Suit (3 pieces) Dress Waistcoat Evening dress Dress shirt Inglés Técnico Servicio al Cliente Long skirts Picture 3 LISTENING Listen to Graham’s Conversation with the housekeeper. Complete the information about him. Nationality__________________________ Servicio al Cliente Room – Floor _______________________ What did he demand to her? _______________________ Verbo To Be/Verb Be READING Read the conversation below Paula: Good evening. My name is Paula. I’m here for the housekeeping job. Ms. Norma Reñazco: Pleased to meet you Paula, I’m Norma Reñazco. I’m the Manager of the Rooms Division. Welcome to the Whitehouse Hotel. Paula: Pleased to meet you too Ms. Norma. Ms. Norma Reñazco: Before I show you the hotel I’d like to introduce you to Mr. Grant, the Manager of the Whitehouse Hotel. Paula: Ok, thanks. Ms. Norma Reñazco: Here we are. This is the manager’s office. Hi Martha. Is Mr. Grant in his office? Martha: Yes, he is. Ms. Norma Reñazco: Paula, this is Martha Newman, one of the hotel receptionists. Paula: Nice to meet you. I’m Paula Adams. Martha: Hello Paula. Nice to meet you. Ms. Norma Reñazco: Good evening, Mr. Grant. Let me introduce you to Paula Adams, the new housekeeper. 4 Inglés Técnico COMPREHENSION Circle the correct answer according to the read dialogue. Culture tip In the US people only shake hands when they meet for the first time and do not kiss when greeting. 1. Who is Paula? • She is the new housekeeper • She is the head housekeeper • She is the hotel manager 2. Who is the hotel receptionist? Servicio al Cliente • Mr. Grant • Martha • Ms. Norma Reñazco 3. Where is Mr. Grant? • He is at a restaurant. • He is in his office • He is at reception 4. Who is Norma? • She is the receptionist • She is the Manager of the Rooms Division. • She is Mr. Grant’s wife. GRAMMAR Structure PRONOUN + BE + NOUN SINGULAR PRONOUN I You She He It BE am are is is is a a a a a PLURAL NOUN housekeeper waitress guest tourist toilet bowl cleaner PRONOUN We You They BE are are are NOUN Housekeepers Waitresses Clients Merge the two columns with a line. a. He Is the manager of the Marketing and Sales Division. b. You are the head chefs of the Food and Beverage department. c. We Is the responsible of the Rooms Division. d. She Are the head receptionist of the hotel. e. They are the housekeepers of the hotel. Inglés Técnico 5 Affirmative and negative statements Servicio al Cliente The verb be has different forms after different subjects. Affirmative Statements Affirmative and negative Statements Explanations Examples Use am with the pronoun I. I am Japanese. Use are with plural nouns and The clients are in the restaurant. we, you, they, these, or those. You are the new recepcionist. Use is with singular nouns and The blankets are in their place. he, she, it, this, or that. The soap is in on the bathroom. Negative Statements Use not after a form of be in negative sentences I am not late. She is not in this class. Complete the sentences with the correct form of be. 1. This __is__ Paul Bocuse. 4. They _____ two famous bartenders. 2. He _____ a famous French Waiter. 5. They _____ are very popular with men. 3. He _____ the father of nouvelle cuisine too. 6. _____they good making any cocktails? PRONUNCIATION Listen and practice. Note the rising and falling intonation. Are you a student? What’s her name? Are they from Chile? Is he on vacation? Where is he from? Who are they? SPEAKING Let’s talk. Class activity. Close your books. Complete the sentences with a form of be + a student/students. Point to the student or students as you name them. Example: TEACHER: (name of a student in the class) Yoko… STUDENT: (The student points to Yoko.) Yoko is a student. 6 Inglés Técnico 1. (name of a student) 2. (name of a student) and (name of a student) 3. I 4. (name of a student) and I 5. We 6. (name of a student) 7. (name of a student) and (name of a student) 8. They Contractions TIP: Contractions are short forms. Use them in conversation and informal writing. Use full more formal writing. forms in Contractions Full Forms Affirmative Negative Contractions I am the manager He is a room attendant. She is the head waitress. It is the toilet cleanser. We are friends. You are very good housekeepers. They are friendly. I’m the manager He’s a room attendant. She’s the head waitress. It’s the toilet cleanser. We’re friends. You’re very good housekeepers. They’re friendly. I am not very kind with the guests. He is not pleasant. She is not polite. It is not a hand towel. We are not punctual. You are not caring. They are not positive. I’m not very kind with the guests. (no contraction) He’s not pleasant. He isn’t pleasant. She’s not polite. She isn’t polite. It’s not a hand towel. It isn’t a hand towel. We’re not punctual. We aren’t punctual. You’re not caring. You aren’t caring. They’re not positive. They aren’t positive. LISTENING Listen to the sentences. Write the contractions you here. Use the words in the list. Example You will hear: You are in class. You’re a student. You will write. ___You’re_____ a student. Inglés Técnico 7 Servicio al Cliente 9. You 1. __________ Polite. 2. __________ Positive. I’m You’re She’s He’s It’s We’re They’re 3. __________ Enthusiastic. 4. __________ A manager. Servicio al Cliente 5. __________ Front Office Manager 6. __________ Chiefs engineer. 7. __________ Very professionals. 8. __________ Bath towel. Listen and complete the text with the correct form of the verb be. Some of them will be contractions. 1. Rosa and Sam _____ friends. They _____ British: Sam _____ from the USA and Rosa _____ Spanish. _____ Sam from New York? No, he _____ from New York, he _____ from San Francisco. Rosa _____ a cook at the Casablanca and her specialty _____ fish. Her favorite dish _____ paella. It _____ a traditional Spanish dish and it _____ very popular at the Casablanca. Complete the sentences. Use contractions (Pronoun + be) and the negative form. a. Sara is a student. _____ In my class. b. Jim is a student. _____ In my class. c. I have one brother. _____ Twenty years old. d. I have two sisters. _________ Students. e. I have a dictionary. _____ On my desk. f. I like my classmates. ________ Friendly. g. I have three books. _______ On my desk. h. My brother is twenty years old. _____ married. i. The instructor _____ (not) here yet. She _____ late. j. No, She _____ (not). It _____ early. It _____ (not) even 9:45. A lot of students _____ (not) here yet either. 8 Inglés Técnico Yes/no Questions and Short Answers Affirmative and negative Statements Explanations Affirmative In a yes/no question, put the Questions verb before the subject Negative Questions Use negative questions to show your expectation. Affirmative Negative Am I early? Are you from Japan? Is this your coat Sir? Are you ok here? Yes, Yes, Yes, Yes, Aren’t you early? Isn’t that a teacher? Aren’t they twins? Yes, I am No, I’m not. Yes, it is. No, she’s not Yes, they are. No, they’re not you are. I am. it is. we are. No, No, No, No, you’re not I’m not. it’s not. we’re not Examples No, you aren’t No, it isn’t No, we aren’t No, it isn’t No, they aren’t Put affirmative or negative forms of be in the lines. Use contractions when possible. Read the questions and answers. Are there any mistakes in the underlined words? Rewrite the sentences correctly. If there are no mistakes, write correct. Example: Are you from Alaska? CORRECT. a. Is you a housekeeper? No, I’m not. I’m a Manager. b. Is your friend a Manager too? Yes, He’s c. Are I the only woman who came to apply for the job? No, you aren’t. d. Aren’t you the Chief Manager? No, I aren’t. e. Is Carlos and Collette general managers? Yes, they is. f. Is the housekeeping department in this building? No, it’s isn’t. Inglés Técnico 9 Servicio al Cliente Verb Subject Complement Am I in the right table? Examples Vocabulary Laundry Service Servicio al Cliente Ladies Picture Gentleman Blouse Socks (Pair) Socks (pair) Under pants T-shirt Shirt Night Gown T-Shirt Skirts Trousers/Jeans Stockings Shorts Trousers/Jeans Handkerchief 10 Inglés Técnico Picture Ladies Shorts Picture Gentleman Picture Pajama Servicio al Cliente Handkerchief Sweater Pajama Panties Swim suit Brassiere Sweater Swim suit Inglés Técnico 11 Pronombres personales demostrativos/ Demonstrative Pronouns READING Servicio al Cliente Read the conversation below Mr. Grant: Good Morning Paula. How are you today? Paula: I’m good. Thanks Mr. Grant. Mr. Grant: Paula I want you to show this client the room and all the things it has please. Paula: Ok Mr. Grant. Mr. Grant: This is Marc. He is from Japan and He will be staying in room 505 for three days. Marc: Nice to meet you Paula. Paula: Nice to meet you too Mr. Marc. Mr. Grant: Ok, Marc if you need anything, just call the receptionist or call Paula that she’s the housekeeper. Marc: Thanks Sir. Paula: Mr. Marc, this is the single room and I’ll show you all that it has in it. Marc: Ok, Thanks. Paula: This is the balcony; you can see all city from here. This is the air-conditioning and on this side it is the mini-bar. That is the Microwave; it is a coffee maker too. You have a video and voice message machine. You have a fireplace too and last but not least a big sofa. COMPREHENSION Answer the following questions according to the read dialogue 1. How many days is Marc staying at the hotel? 2. What is Marc’s room number? 3. What things we can find in Marc’s room? 12 Inglés Técnico GRAMMAR Structure USING THIS, THAT AND THESE, THOSE This radio = the radio is near me. That radio = the radio is far from me. That's her radio. CONTRACTION: that is = that's This is (“This’s”) her radio. In spoken English, this is usually pronounced as “this’s”. It is not used in writing. These radios = the radios are near me and there are several. Those radios = the radios are not near me and there are several. I have radios in my hand. These radios are black. I see radios in your bed. Those radios are black. These are my radios. Those are your radios Complete the sentences with this is, that is, these are or those are. 1. __________ is my radio. 2. __________ controls. Near Far 3. __________ a hair dryer. Far 4. __________ a thermostat. Near Inglés Técnico 13 Servicio al Cliente I have a radio in my hands. This radio is black. I see a radio in your bed. That radio is black. This is my radio. That is your radio. 5. __________ an air conditioner. Servicio al Cliente 6. __________ fireplaces. Far Near 7. __________ a mini bar. Near 8. __________ sofas. Near 9. __________ a toilet bowl cleaner. Far 10. __________ mirror cleaners. Far 11. __________ a furniture polish. Far 12. __________ Air fresheners. 14 Near Inglés Técnico SPEAKING Let’s talk. Pairwork. Make sentences with the following words, then share them with your pair. Use this is, that is, these are and those are. 1. Toilet bowl cleaner 2. Controls 3. Hair dryer Servicio al Cliente 4. Glass and mirror cleaner. 5. Cotton blouses 6. Scarf 7. Ties 8. Night gowns. 9. Evening dress 10. Waistcoat. Switch roles 1. Handkerchief (man) 2. Shorts 3. Stockings 4. Thermostat 5. Dress shirt 6. Under pants 7. Bath towels 8. Panties 9. Brassiere 10. Pajama Inglés Técnico 15 LISTENING Listen to the sentences. Circle the words you here. TIP: Read to the student different sentences using the following words: Bath mat, face cloth, handtowel, soap, bath towel, toilet paper, cart, pillow, sheet, blanket or with the words that are in the box. Servicio al Cliente Example: _____ is my pen. This 1. This That 2. This That 3. This That 4. This That 5. This That 6. This That 7. this That 8. this That 9. This That 10. This That That Vocabulary Stock Linen Closet 1. Sheets a. Single/twin b. Double c. Queen d. King 2. Pillowcases a. Standard b. Queen c. King 16 Inglés Técnico 3. Towels a. Face cloth b. Hand c. Bath d. Bath sheet e. Bath mat Servicio al Cliente Supplies Pictures Shower curtains Hangers Pillows Blankets Garbage cans Inglés Técnico 17 Supplies Pictures Servicio al Cliente Ice buckets Irons Cribs Candles Flashlights Matches Bath mat 18 Inglés Técnico Supplies Pictures Bath sheet Servicio al Cliente Face cloth Números Vocabulary Ashtray Broom Cleaning supplies Crib Facial tissue Instant coffee Iron Ironing board linen cart Packet Roll Boutique Banquet Fix Wastebasket Bathtub Bedspread Window Mirror Laundry bag WORDS TO KNOW Shower cap Toothbrush Vacuum cleaner Vacuum cleaner bag Shorthanded you can count on us Stationery Pass key Room attendant Rag Hair dryer Gym View Luggage Carpet Sink Table Floor Television Towel rack Inglés Técnico 19 READING Read the conversation below Mr. Grant: Nancy, I need your help. We’re shorthanded today. Two housekeepers called in sick, and we have a big convention coming in. Servicio al Cliente Nancy: No problem. What can I do to help? Mr. Grant: Room 20 needs a crib, 35 wants an iron and ironing board, and 17 asked for hair dryer. Oh, 220 requested a roll of toilet tissue and a toothbrush. You can take Martha to help you. Nancy: Ok. You can count on us! Martha and I will get it done right now. Mr. Grant: That’s good. I’m happy to hear that and thank you very much Nancy. Nancy: You’re welcome Mr. Grant. COMPREHENSION Answer the following questions according to the dialogue above. 1. Why does Mr. Grant need Nancy’s help? 2. What does 17 room need? 3. Who is going to help Nancy? 4. How many rooms Nancy has to attend? Numbers I need to clean room number forty seven. She attends room thirty two. 0 Zero 1 one 2 two 3 three 4 four 5 five 6 six 7 seven 8 eight 9 nine 10 ten 20 11 eleven 12 twelve 13 thirteen 14 fourteen 15 fifteen 16 sixteen 17 seventeen 18 eighteen 19 nineteen 20 twenty 21 twenty one 22 twenty two 23 twenty three 24 twenty four 25 twenty five 26 twenty six 27 twenty seven 28 twenty eight 29 twenty nine 30 thirty 31 thirty one 32 thirty two Inglés Técnico 33 thirty three 34 thirty four 35 thirty five 36 thirty six 37 thirty seven 38 thirty eight 39 thirty nine 40 forty 41 forty one 42 forty two 43 forty three 44 forty four 45 forty five 46 forty six 47 forty seven 48 forty eight 49 forty nine 50 fifty. SPEAKING Make groups of three and introduce yourself to your classmates. Example: Good Morning! My name is George. I am twenty years old. I have one brother and two sisters. One of my sisters is eight years old, her name is Susan, and the other one is two years old, her name is Mary. My brother is the oldest; he is twenty five years old and his name is Albert. I study housekeeping because I like helping and meeting people. LISTENING Servicio al Cliente Complete the empty spaces with the number you hear. Some numbers are in the box. 1. There are ________ shower curtains in his bathroom. 2. There are ________ pillows in the single bed. 3. There are ________ blankets in the closet. 4. There are ________ cribs in room 50. 5. There are ________ bath mats in the bathroom 6. There is ________ bath sheet on the bedside table. 7. There are ________ garbage cans on the hall way. Services READING Paula: Room service. May I come in? Mrs. Lopez: Yes, come in. Paula: Good Evening madam. Can I help you? Mrs. Lopez: Yes, I would like to know what kind of services the hotel has, please. Paula: The hotel offers several services. One of them is the bar, other, is the storage room. There is a gym, a restaurant, a rent an auto service, a boutique, a beauty salon, a coffee shop, a pool and a dance floor that is in the restaurant. Oh, we have a music room and a banquet room too. Inglés Técnico 21 Mrs. Lopez: Thank you very much. Paula: May help you with anything else madam? Mrs. Lopez: No, thanks. COMPREHENSION Servicio al Cliente Answer the following questions according to the dialogue above. 1. What kind of services the hotel offers to the clients? 2. Did Mrs. Lopez need anything else? Draw a line to connect the beginning of each sentence with its ending. The first one is done for you. (Put the luggage---in the closet) 1. Put the luggage a. For the room service. 2. Draw the curtains b. To fix the TV. 3. Call the housekeeping department c. To check the reception. 4. Call the engineering department d. In the closet. 5. Look at the menu before calling e. To see the view. 6. Turn on the TV f. For the blankets Vocabulary Get the meanings and the images of the following words in an English-English dictionary or internet. Discuss them with your classmates. Ashtray Broom Cleaning supplies Crib Facial tissue Instant coffee Iron Ironing board 22 WORDS TO KNOW Shower cap Toothbrush Vacuum cleaner Vacuum cleaner bag Shorthanded you can count on us Stationery Pass key Inglés Técnico Inglés Técnico Servicio al Cliente linen cart Packet Roll Boutique Banquet Fix Wastebasket Bathtub Bedspread Window Mirror Laundry bag WORDS TO KNOW Room attendant Rag Hair dryer Gym View Luggage Carpet Sink Table Floor Television Towel rack 23 UNidad II: Solicitudes y Servicios Verbos de Acción READING Servicio al Cliente Read the following conversation. Susan: Excuse me, housekeeping. I’m sorry to bother you. Do you have any laundry? Guest: Yes. But would you please explain the laundry service hours to me? Susan: Guest: Susan: Sure. Well, if we get your laundry before 9 o’clock in the morning, we will return it to you by 6 o’clock in the evening. If we receive it after 6 o’clock in the evening, we will return it to you by 9 o’clock the next morning. I will come over to collect your laundry. That sounds fine. So, could you tell me the rates too, please? You can see the laundry rates on the brochures in the wardrobe. If you have any laundry, please leave it in the laundry bag. And write in the laundry list what services you need. Then we can come to collect your laundry list and laundry bag. Guest: I see. Thank you for your information. I will definitely use this service. Susan: Yes. It’s a very fast and convenient service for you to use. Thank you. COMPREHENSION Answer the questions according to the dialogue above. 1. Where the guests’ have to leave the laundry? 2. Where can the guests’ find the laundry rates? 3. Is the guest going to use the service or not? GRAMMAR You should learn that action verbs are used to show when somebody does something. Example: I clean up room 55 every day. Action Verbs Meaning Examples (To) Clean, clean Remove dirt, dust and other messes. up 24 After you clean up room 15 you can take your break. Inglés Técnico Action Verbs Meaning Examples (To) Dry Take the water out of something. (To) dust Remove the dust from surfaces such as I'm sorry I forgot to dust the entertainment stand last furniture. week. Please dry the dishes fully before you put them away in the cupboards. (To) finish, Have no more work to do complete Make a room smell and look more The master bedroom is relatively clean, but you could inviting. freshen it up a little. (To) hang, hang Organize and store items (often clothes) After you have folded the laundry, please hang the up by putting them on hooks and hangers guest towels in the washroom. (To) mop, mop Clean the floors with soap and water. up The dishwasher flooded, so I mopped up the water. (To) organize Sort or put away in a neat and tidy I organized the indoor and outdoor shoes. manner. (To) polish Wipe with a special cleaner that makes Make sure to polish the silverware before you put it something (such as floors) shine; remove away. smudges or prints. (To) rinse Pour water over something for a long You'll have to rinse the dishes a little better. My coffee time to remove soap. tasted soapy today. (To) sanitize, Remove any bacteria or other harmful You have to sterilize the baby bottles in boiling sterilize substances that could cause illness, water. often by using boiling water or a special cleaner. (To) scrub Use a lot of physical energy and a heavy You'll have to scrub the upstairs tub because it's pretty cleaning tool to remove dirt or stains. dirty. (To) tidy, tidy Make a room or area look neat by You don't need to vacuum the family room, but you up organizing and putting things away. could tidy up the books and toys. (To)vacuum Use a special hose that sucks up dust and Please pick up large items like coins before you vacuum dirt from the floors and furniture. the basement. (To) wash Make clean with water and soap Please wash the windows with water and vinegar. (To) water Pour water onto plants or grass. You forgot to water the indoor and outdoor plants. (To) wipe; wipe Clean up a mess or spill. up Don't use bleach to wipe the counters. Inglés Técnico 25 Servicio al Cliente (To) freshen up I'm finished everything on the list, so I guess I'll be going home now. Presente Progresivo READING Servicio al Cliente Read the conversation below. Nancy: Mrs. Fuentes: room 23 and Good Evening. Room Service. May I help you? Yes, Hi. This is Mrs. Fuentes. My husband and I are staying in We are going out to night. Are you coming to take the cloth to the laundry?. Nancy: Yes, madam. Did you put it in the laundry bag? Mrs. Fuentes: Oh, no. I didn’t but I am going to do that right now. Thanks. Bye. Nancy: You are welcome, madam. COMPREHENSION Answer the questions according to the dialogue above. 1. Where is Mrs. Fuentes going to put the bag? 2. Are Nancy and Mrs. Fuentes going out tonight? GRAMMAR Structure BE + -ING: THE PRESENT PROGRESSIVE TENSE Am + -ing (a) I am cleaning the bathroom the sink. Is + -ing (b) Paula is watering her plants. Are + -ing (c) They are polishing second floor. In (a): When I say this sentence, I am in the bathroom. I am cleaning the sink. The action (cleaning) is happening right now, and I am saying the sentence at the same time. am, is, are = helping verbs. Cleaning = the main verb am, is, are + -ing = the present progressive tense. 26 Inglés Técnico Fill in the blanks with the present continuous forms of the verbs in parenthesis. 1. Susan is hanging the cloth on hooks. She is not going to take too long. 2. She is finishing her shift around four in the afternoon. 3. She is tidying the bed. 4. They are knocking the door before entering. Affirmative and negative statements TIP: The present continuous tense consists of the verb be + the –ing form of a verb. This tense is for an action happening at the moment of speaking. It’s also for an Action currently in progress. Affirmative and negative Statements Explanations Affirmative Statements Negative Statements Examples In these examples, the action is happening right now - at the moment of speaking. Martha is carrying a heavy laundry bag. The housekeepers are relaxing during their lunch time. In these examples, the action is currently in progress - today, right now, etc. We’re learning English at ENAH this semester. She’s sanitizing the bathrooms. For the negative, put not between the Martha is not carrying a heavy laundry bag. form of be and the verb in the -ing form. The housekeepers are not relaxing during their lunch time. She is not sanitizing the bathrooms. With the words below, write two sentences in the present continuous tense. 1. Susana/give/her vacuum/to Rafael/Her back/hurt. 2. Paul/have/problems/with Susan/they/fight. 3. Rafael/make/too much noise/He is/clean/hall way. 4. Nancy/work/really hard/she pays/ her university. 5. Carlos/mop/the floor/it is/get/really/dusty. Inglés Técnico 27 Servicio al Cliente 5. He’s scrubbing the floor because it is really dirty. PRONUNCIATION Listen and practice. Note the sounds. Listen for the difference. Servicio al Cliente /i/ /I/ Eat Read It This Bill is sitting. Bill is on the beach with me. sleep listen Bill is listening to the sea. SPEAKING Your teacher will perform and describe some actions. Listen for the form of the verb. Answer questions about these actions. Example: Read TEACHER: (pantomimes reading) I am reading. What am I doing? STUDENT: You are reading. 1. write 4. count 2. sit 5. wave 3. stand 6. look at the ceiling Yes/No Questions and Short answers Yes/No Questions Explanations Examples Possible answers Affirmative Affirmative Questions Negative Questions 28 To form a question, place the form of be in front of the subject. The -ing form of the verb comes after the subject. For negative questions, insert not after the form of be. Is Carlos carrying Susana’s backpack? Are the guys picking flowers? Isn’t Rafael walking on the trail? Aren’t you getting tired? Inglés Técnico Yes, he is. Yes, they are. Yes, he is. Yes, I am. Negative No, he isn’t No, they aren’t No, he isn’t No, I’m not. Look at these pictures. Student A asks eight present continuous questions. Student B answers the questions. Vocabulary Signage Servicio al Cliente Inglés Técnico 29 Pasado simple de verbos/The Simple Past GRAMMAR Regular and Irregular verbs THE SIMPLE PAST: IRREGULAR VERBS Servicio al Cliente Some verbs do not have -ed forms. Their past forms are irregular PRESENT-PAST come-came do-did eat-ate get-got go-went have-had put-put see-saw sit-sat sleep-slept stand-stood write-wrote Ask-asked Cook-cooked Dream-dreamed Erase-erased Rain-rained Shave-shaved Smile-smiled Stay-stayed Wait-waited Walk-walked Watch-watched Work-worked SIMPLE SIMPLE SIMPLE SIMPLE 30 PRESENT PAST PRESENT PAST (a) I come to work every day. (b) I came to work yesterday. (c) I do my job every day. (d) I did my job yesterday. (e) Susan eats breakfast every morning. (f) Ann ate breakfast yesterday morning. Past tense using -ed (a) I walk to school every day. (b) I walked to school yesterday. (c) Anna walks to school every day. (d) Ana walked to school everyday. Inglés Técnico Verb + ed = the simple past tense I You she he + walked (verb + -ed) it we they Sentences practice. Complete the sentences orally in the simple past. Then write the answers. 1. Every day I walk. Yesterday __________. 2. Every that I work. Yesterday __________. 3. Every day Omar shaves. Yesterday Omar __________. Servicio al Cliente 4. Every night Paula watches TV in her room. Last night __________. Affirmative and negative statements Explanations Affirmative Negative Examples For all regular verbs, add an -ed ending in the Our housekeepers helped us in that big past tense. This form is used for all subjects, event. both singular and plural. For negative past verbs, use did not before the simple form of the base verb. The contraction I didn’t live in a dorm last year. for did not is didn’t. TIP: Spelling Rules for the Past Tense of Regular Verbs. The spelling of a past tense regular verb depends on the ending of the verb-whether it ends with a consonant (C) or vowel (V). Complete the sentences. Use the words in the list. Use the simple present or the simple past. Cook rain walk smile wait watch 1. It often __________ in the morning. It __________ yesterday. 2. I __________ every day. I __________ yesterday. 3. Sue __________ home every day. She __________ home last week too. 4. They __________ all the time. They __________ at me last Monday. 5. She __________ for the laundry bag. She __________ for it yesterday. 6. He __________ TV all the time. He __________ TV last night with his girlfriend. Inglés Técnico 31 SPELLING Spelling Rules Servicio al Cliente Ending of the Simple Form of the Verb Spelling Rule Examples y after a consonant Change the -y to i and add -ed try/tried carry/carried dry/dried C + V + C for a one-syllable verb Double the final consonant and add -ed. plan/planned stop/stopped plug/plugged Exception: Do not double final w, x, or y. C + V + C for a two-syllable verb e other Double the final consonant only if the last permit/permitted syllable is stressed. prefer/preferred occur/occurred Add only -d tie/tied change/changed live/lived Add -ed to the simple form of all other Want/wanted regular verbs. ask/asked belong/belonged PRONUNCIATION Spelling Rules The -ed ending is pronounced three ways. Its pronunciation depends on the last sound of the simple verb. Pronounce the ending: /Id/ after the d and the t sounds Examples: existed, needed, wanted, traded. /t/ after the voiceless sounds s, k, p, f, sh, ch, and x. Examples: cooked, helped, washed, watched. /d/ after the voiced sounds b, g, l, m, n, r, v, z, and all vowels Examples: robbed, listened, lived, sewed. 32 Inglés Técnico EXPRESSIONS OF PAST TIME Simple past tense sentences may include expressions of past time like these: Yesterday last year next the day before yesterday in 1998 the next day yesterday morning in April 1992 after that yesterday afternoon on November 15 at 3:00 yesterday evening on Tuesday a week later last night a year ago then last Monday a long time ago last week a few minutes ago Servicio al Cliente Verb review. Complete the sentences. Use the words in parentheses. Use the simple present, the present progressive, or the simple past. 1. I (clean) ____________________ up at eight o’clock yesterday morning. 2. Mary (dry) ____________________ all his shirts and T-shirts. 3. Mary (dust) ____________________ the furniture of room 50 every day. 4. She (water) ____________________ the plants today in the morning. 5. Jim and I (mop) ____________________ the hall ways right now. 6. I (organize) ____________________ all the housekeeper’s work every day. 7. Susan (sterilize) ____________________ the toilet yesterday in the afternoon. 8. He (vacuum) ____________________ the carpet because it is really dusty. 9. Carolina (wash) ____________________ cloth twice a week. 10. Last week a strange thing (happen) ____________________ to me yesterday. I couldn’t remember my own telephone number. Inglés Técnico 33 Estructuras interrogativas del pasado simple Yes/No Questions and Short answers with main verbs. Servicio al Cliente Yes/No Questions and Short Answers with Main Verbs Possible Answers Explanations Examples Affirmative Negative Affirmative Questions Negative Questions The “helping verb” in affirmative simple past questions is did. Use did before the subject in a yes/no questions and after the subject in a short answer. The “helping verb” in negative simple past questions is didn’t. Use didn’t before the subject in a yes/no question and after the subject in a short answer. Did your mother cook last night? Did you move to a new apartment? Did the neighbors visit last week? Didn’t your girlfriend rent a video last night? Didn’t your father call you at home? Didn’t the neighbors paint their house a few years ago? Yes, she did. No, she didn’t. Yes, he did. No, we didn’t. Yes, they did. No, they didn’t. Yes, she did. No, she didn’t. Yes, he did. No, he didn’t. Yes, they did No, they didn’t. What did you do last weekend? First, student A asks simple past tense questions Student B gives a short answer. Then student B asks the questions, and the student A gives short answers. After each affirmative short answer, give additional information with a simple past tense sentence. Example: A: Did you clean your room last weekend? B: No, I didn’t A: Did you play any sports last weekend? B: Yes, I did. I played tennis on Saturday afternoon. 1. Clean your room? 2. Play any sports? 3. Listen to the radio? 4. Watch TV? 5. Cook? 6. Telephone anyone? 7. Visit your friends? 8. Wash your clothes? 34 Inglés Técnico Unidad I: Suministros Con esta unidad el alumno desarrollará la capacidad de: Describir y nombrar los distintos suministros necesarios en las habitaciones del hotel utilizando el idioma inglés. Unidad I: Suministros Cuantificadores y There is/There are READING Read the information about Susan. Think about the sings she sees. It’s 9:25 A.M. Susan is going to her first weekly department meeting. It starts at 9:30 A.M. Susan is reading this signs on the wall. If you find any of the guests’ personal articles, call the lost-and found department right away for a pickup. If anything is missing from a room, notify the floor supervisor of the loss immediately. We specially need to know about missing linens for our inventory. Energy conservation is everyone’s business. always turn down the heat or air conditioner when you enter a room. make sure the lights and the water are off when you finish. COMPREHENSION Draw a line to connect the beginning of each sentence with its correct ending. a. If something in the room is missing. 2. Call lost and found b. When you enter a room to clean it. 3. Notify the floor supervisor c. Save energy! 4. Help d. To pick up personal articles left by a guest. GRAMMAR Structure THERE + BE PLACE THERE BE SUBJECT (a) There is a bed in the room. (b) There are four beds in the room. There + be is used to say that something exists in a particular place. Notice: The subject follows be: there + is + singular noun there + are + plural noun Inglés Técnico 1 Habitaciones 1. Turn the air conditioner down Complete the sentence with is or are. Compare your answers with your classmates’ answers. 1. There __________ a tuxedo in this bed. 2. There __________ three ties in that bed. 3. There __________ sweater in this bed. 4. There __________ seven trousers on the chair. 5. There __________ jacket in my office. 6. There __________ many vests to wash. 7. There __________ comfortable chairs in this living room. 8. There __________ a nice view from the balcony. 9. There __________ interesting places to visit in Nicaragua. 10. There __________ fun activities to do on weekends in this hotel. Affirmative and negative statements. TIP: We use There is/There are to say that something exists or doesn’t exist. The real subject usually comes after There is/There are. Habitaciones Affirmative and negative Statements Explanations Affirmative Statements Negative Statements 2 Examples Use There is for singular nouns and things There is a river near the hotel. you can not count. There is an apple on the desk. There is oil on the floor. Use There are for plural nouns; that is to say, we use there are for plural subject. There are two parks near the hotel. There are 600 hundred students in this school. There are four windows in your room. To say the opposite; that is to say, the negative for of this structure. Excuse me; There is not a telephone in my room. There is not a balcony. There is not any orange on the table. There is not ice on the refrigerator. Use There isn’t (is + not). Use There aren’t (are + not). There are not chairs in my room. There are not two pictures in the wall. Just one. There are not bath towels in the bathroom. There are not any bedside tables in here. Inglés Técnico Make sentences for the picture below. Use There is/There are and the word below too. Example: There are two beds and a night stand between them. 1. Two pictures in the room. 2. A writing table. 3. Three chairs almost on the corner. 4. A television on the table. 5. One mirror near the Television. 6. A table lamp on the writing table. 7. Two swing wall lamps with PL Lighting above the bed. 8. One vase on the table in front of the window. Habitaciones SPELLING The sound /ey/ is often spelled with a, ai, or ay (as in say). The sound /є/ is usually spelled with an e. SPEAKING Work with a partner. Complete the sentences with the words in the list or your own words. When you speak, look at your partner. A Decorative mirror. Some decorative mirrors a pedestal table some desks a chair Headboard Inglés Técnico Some desk chairs a telephone Three square activity table Writing desk two television armoire Credenza 3 Example: PARTNER A: There is… A decorative mirror on the wall. PARTNER B: There are… some decorative mirrors in the wall. CONTRACTIONS THERE + BE CONTRACTIONS (a) There’s a river near the hotel. (b) There’re two parks near the hotel there + is = there’s there + are = there’re LISTENING Listen to each sentence. Circle the word you hear. Note: You will hear contractions for There is and There are. Example: __________ several windows in this room. There’s There’re 1. There’s 2. There’s There’re There’re 5. There’s 6. There’s There’re There’re 3. There’s 4. There’s There’re There’re 7. There’s 8. There’s There’re There’re Habitaciones Yes/No Questions Yes/No Questions Affirmative Questions Negative Questions 4 Examples Affirmative Answers Is there any juice in the refrigerator? Yes, there is. Are there any eggs in the refrigerator? Isn’t there a map of the park? Aren’t there any hills on the hike? Negative Answers No, there’s not. No, there isn’t. Yes, there are. No, there aren’t. No, there’s not. No, there isn’t. Yes, there are. No, there aren’t. Inglés Técnico Yes, there is. Work with a partner. Ask questions about the contents of the refrigerator in the picture. Use the nouns in the list in your questions. Use Is there…? or Are there…? Example: PARTNER A: Is there any cheese in the refrigerator? PARTNER B: Yes, there is. PARTNER A: Are there any onions in the refrigerator? PARTNER B: No, there aren’t Cheese Eggs Bread Apples Butter Potatoes Vegetables Onions Strawberries Oranges Orange juice Fruit Flour Pickles REVIEW OF VOCABULARY Work in small groups. Take turns asking and answering questions using there + be. Ask questions about the picture below. If the answer is “I don’t know”, ask someone else. Use the vocabulary on Unit VII. Habitaciones Inglés Técnico 5 Vocabulary Amenities Words to learn. Conditioning Shampoo Conditioner Lotion bath gel Mouth Wash Shower cap Shoe mitt Mending kit Soap Facial soap Deodorant soap Face and body soap Bath soap Toilet paper bands Hand lotion Body lotion Antibacterial Deodorant Bar sewing kit Tone complexion bar Vaseline Intense care lotion Sunscreen Shoe polisher Toothbrush Toothpaste toilet seat band beauty products Habitaciones Quantifiers broom Cart Crib facial tissue Hair dryer iron and ironing board Pillowcase Sheets toilet tissue toothbrush towels vacuum cleaner Write the correct word from the box beside each picture below. 1. _______________ 7. _______________ 2. _______________ 8. _______________ 3. _______________ 9. _______________ 4. _______________ 10. _______________ 5. _______________ 11. _______________ 6. _______________ 12. _______________ 6 Inglés Técnico The words below name things in the pictures. The pictures have empty circles. Fill in the empty circles on each picture with the letters of the correct names on the right. The first one is done for you. a. Bed f. Sheet b. Bedspread g. TV c. Carpet h. Table d. Window i. Wastebasket e. Pillow a. Bathtub b. Floor c. Sink d. Toilet e. Towels f. Mirror READING Susan: [knocking on guest room door] Housekeeping! Guest 1: [Opening door] we’ll be leaving in about have an hour. Susan: Fine. I’ll come back later then. Susan: [Knocking on door] Housekeeping! [Opening door slowly] Housekeeping! Anyone here? Guest 2: Yes. Oh, it’s the maid. What time is checkout? Susan: Twelve noon. Guest 2: I’ll be here until then. Inglés Técnico 7 Habitaciones Listen as your teacher reads Susan’s conversations. It is her first day as a room attendant, or housekeeper, at the Whitehouse Hotel. Susan: No hurry, take your time. LATER Paula: Good morning, Susan. Here is your daily Room Vacancy Report. It shows you the status of the rooms. Remember, if there is a “Do Not Disturb” sign on the door, don’t knock. We want to respect our guests’ privacy. Susan: Oh, yes. I know that’s important. All the rooms I tried had no sign on the door. I thought they were vacant, but they were occupied. Paula: Look at the report. Rooms 303 to 305 have checked out. Start there. Susan: Ok. I’ll do that. Guest 3: Excuse me. Can you please open my door for me? I forgot my car key. Paula: I’m very sorry, sir. For security reasons, you need to get a new one from the front desk clerk. It’s for your protection. Susan: [to Sara] Thanks for helping me out. Paula: That’s my job. Practice the conversation in a group of five students. COMPREHENSION Use words from the conversation to fill in the blanks bellow. Habitaciones 1. Susan knocks on the guests’ doors and says, “____________________!” 2. Susan tells the guest, “No hurry. Take your _______________________.” 3. Paula gives Susan a room _______________________________ Report. 4. The report shows the _______________________________ of the rooms. 5. Paula says that for __________________________ reasons the guest must go to the front desk to get another card key. 6. Paula tells Susan not to knock on the door of a room with a “Do Not ______________” sign. 7. Susan tells Paula “Thanks for ____________________________ me out.” 8 Inglés Técnico Count and noncount nouns Explanations Count Nouns Noncount Nouns Singular Count nouns have both singular and plural forms. Singular count nouns can have a/an or a number before them; most plural count nouns have an -s/-es ending. Noncount nouns are always singular. They have no plural form (no -s/-es endings). a vacuum cleaner an egg one waiter a gym one restaurant Plural three meals some eggs waiters some gyms restaurants butter some juice electricity salt Most noncount nouns name an item made up of smaller or different parts. some jewelry traffic Some noncount nouns name abstract things, such as freedom ideas, feelings, and concepts. anger some luck TIP: The word a means “one.” Use a before a consonant sound, such as a big breakfast, a week. Use an before a vowel sound, such as an American diet plan, an egg, and an hour. Look at the italicized words. Underline the noun. It is count or noncount? Count Noncount 2. He sits on furniture. Count noncount 3. She has a crib. Count noncount 4. She has some money. Count noncount 5. The street is full of traffic. Count noncount 6. There a lot of cars in the street. Count noncount 7. The teacher gives us homework. Count noncount 8. I like music. Count noncount Inglés Técnico Habitaciones 1. He sits on a chair. 9 SPEAKING Let’s talk. Work in small groups. List the noncount nouns. Then find the count nouns that are close in meaning. Use a/an with the count nouns. advice assignment bracelet Cloud Coin Desk Fact Habitaciones Furniture homework information Jewelry Job Letter Mail Noncount Money Music Song Suggestion Weather Work Count Noun 1. _____mail_______ _____a letter_____ 2. _______________ _______________ 3. _______________ _______________ 4. _______________ _______________ 5. _______________ _______________ 6. _______________ _______________ 7. _______________ _______________ 8. _______________ _______________ 9. _______________ _______________ 10. _______________ _______________ Vocabulary Room Vacancy Report Date: _______________ Housekeeping Room Attendant’s name: _______________ Room Number 301 10 Number of guests 42 Room Status Guest’s Name Special Requests O Melissa Ortiz - Inglés Técnico Room Status Codes: CO = Checked out. VAC = Vacant NL = Night Lock OOO = Out of order OCC = Occupied VD = Vacant Dirty Look at the Room Vacancy Report. Write Yes after the sentence if it is true and No if it is false. 1. Susan wants to clean Room 301. Is there a guest in the room? _____________ Date: _11/4_ Room Vacancy Report Floor ___3___ 2. Is Room 303 ready to clean? _____________ 3. Does Susan have to clean Rooms 305 and 306 today? _____________ 4. Rooms 302 and 310 have a V After them. Are they occupied? _____________ Codes: Inglés Técnico O V CO CO OOO OOO O O V V Habitaciones Room Number Status 301 302 303 304 305 306 307 308 309 310 CO = Checked out. VAC = Vacant NL = Night Lock OOO = Out of order OCC = Occupied 11 Look in an English-English dictionary the words from the box that you don’t know. Attendant knocks cart disturb housekeeping key crib linens sheets shine sweep trainee READING Read the following story about Susan. As a housekeeper, Susan’s job is to make up the hotel rooms for the guests. She has a lot of rooms to clean, so she has to work quickly. Susan makes sure that her linen cart has the supplies she needs. Then she does all the work on her checklist. Welcome to the Whitehouse Hotel I took a great pride in making up this room for you. I hope everything will be satisfactory. Please call at the Housekeeping department at extension 421 if there is anything you need. Enjoy your stay! Your Room Attendant, Susan. Habitaciones She takes pride in her work. When she finishes her room, she puts a welcome card with some candy on the table. “Then the guest will know that I want them to enjoy their stay,” she says. When she opens the door to a room, Susan is very careful not to disturb the guests. She always knocks on the door first and says, “Housekeeping”. She does not want to surprise the guest. If the guests want to stay in the room longer, she says, “I’ll come back later.” Susan is always friendly. She smiles and says “Good morning” or “hello” to the guests and to her coworkers when they pass her in the hall. Susan says, “I like working with people. That’s the best part of my job. COMPREHENSION Write Yes in the space if the sentence is true and No if it is false. 1. _____ A housekeeper must clean a lot of rooms quickly. 2. _____ Susan likes to surprise the guest. 3. _____ Susan takes prides in her work. 4. _____ If a guest wants to stay in a room longer, Susan says, “I’ll come back later.” 5. _____ Susan opens the guests’ rooms without knocking first. 12 Inglés Técnico GRAMMAR Quantifiers EXPRESSIONS OF QUANTITY one (a) each every two, etc. both a couple of (b) a few several many a number of a little (c) much a great deal of no some/any (d) a lot of/lots of plenty of most all EXPRESSIONS OF QUANTITY USED WITH COUNT USED WITH NONCOUNT NOUNS NOUNS one apple each apple every apple two apples both apples a couple of apples a few apples several apples many apples a number of apples Ø Ø Ø no apples some/any apples a lot of/lots of apples plenty of apples most apples all apples Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø a little rice much rice a great deal of rice no rice some/any rice a lot of/lots of rice plenty of rice most rice all rice An expression of quantity may precede of a noun. Some expression of quantity are used only with count nouns, as in (a) and (b) some are used only with noncount nouns, as in (c). Some are used with both count and noncount nouns, as in (d). SINGULAR EXPRESSIONS OF QUANTITY: ONE, EACH, EVERY. One, each, and every are followed immediately by singular count nouns (never plural nouns, never noncount nouns). (d) One of the housekeepers was late to work. One of, each of, and every one of are followed by (e) Each (one) of the housekeepers has a schedule. specific plural count nouns (never singular nouns; (f) Every one of the housekeepers has a schedule. never noncount nouns). TIP: Each and every have essentially the same meaning. Each is used when the speaker is thinking of one person/thing at a time: Each Housekeeper has a schedule. = Mary has a schedule. Carlos has a schedule. Every is used when the speaker means “all”: Every housekeeper has a schedule. Inglés Técnico 13 Habitaciones (a) One handkerchief is in the hall way. (b) Each handkerchief is washed by the housekeepers. (c) Every handkerchief is clean. Some and Any SOME AND ANY Explanations Some Any Examples Please buy some napkins. Use some in affirmative statements and questions. There’s some milk in that cup. Do you have some shopping bags? Would you like some spaghetti? Use any in negative statements and in affirmative and negative questions There aren’t any plates on the table. I don’t use any salt at all. Do you have any pots in your kitchen? Isn’t there any fish? Complete the sentences. Use a or some. a. Paula, I’d like _____ ham sandwich, and I’d like _____ milk. b. I’d like ____ fish sandwich and _____ rice. c. I want _____ hamburger _____ and _____ fries. d. We want _____ hamburger, and she wants _____ hot dog. All of us want ____ juice. e. I want _____ cheese on my hamburger, please. f. I’d like _____ piece of cheesecake on my dessert. g. We’d like ____ eggs for breakfast. Habitaciones h. Would you like _____ glass of water? Complete the conversation. Use some or any. The practice with a partner. Susan: Good Morning, Room Service. How may I help you? Guest 1: Yes, I’d like to order _____ food, please. Susan: Yes, Madam. What’s your room number? Guest 1: It’s room 309. Susan: Ok, madam. What would you like? Guest 1: I’d like _____ soup with vegetables, please. 14 Do you have _____ orange or apple juice? Inglés Técnico Susan: Sorry, We don’t have _____ juice. Would you like _____ tea? Guest 1: Yes, please. Two cups of hot tea. Susan: Very good. I’ll be there in 2 minutes madam. Guest 1: Thanks. Susan: You are welcome madam. Few/Little and A few/A little A FEW/ A LITTLE AND FEW/LITTLE Explanations A few Any Few Little A few is used with count nouns in affirmative statements and affirmative and negative questions. A little is used with noncount nouns in affirmative statements and affirmative and negative questions. Examples There are a few olives in the har. Would you like a few potatoes? Aren’t there a few cookies in the box Paula? I’d like a little tomato sauce on my pasta. Is there a little sugar on that bowl? Don’t you want a little milk in your tea? Few is used with plural countable nouns. When we say Few it means nearly none. Few is a negative idea. I feel bad for her. She has few friends in the hotel. Little is used with uncountable nouns When we say little it means nearly none, nearly nothing. Little is a negative idea. I have little money. I don’t even have enough money to buy food for dinner. Put a few or a little on each line. Example: Do you have time for __________ coffee and __________ cookies? Habitaciones a. I usually put __________ sugar in my tea. b. Cooks need __________ pots and pans to make dinner. c. Can you get me __________ apples and __________ orange juice, please? d. I’d like __________ napkins, please. e. Does your brother want __________ pieces of bacon with his eggs? f. Would you like __________ soup? g. There are __________ forks, but there aren’t any spoons. h. We’re having __________ cake for dessert and __________ cups of coffee. Inglés Técnico 15 Much/Many MANY/MUCH AND HOW MUCH/HOW MANY Explanations Examples Many Many is for plural nouns in affirmative and negative statements and questions. Used with Count nouns. I don’t like many kinds of vegetables. Aren’t there any eggs on the refrigerator? Bottles of milk, jars of marmalade, dollars, minutes. George has so many tables to clean. Much Much is for noncount nouns only- mainly in negative statements and affirmative and negative questions. Much doesn’t usually appear in affirmative statements We don’t drink much tea or coffee. Does chicken have much cholesterol? Milk, marmalade, money, time, etc. Carlos has too much money. How many How many begins a question about a number, so it appears only before a plural noun-or if the noun is understood How many How many How many have? How many eggs do you want? cakes are you making? different vegetables do you How much begins a question about an amount, so it appears only before a noncount noun or if the noun is understood. How How How How coffee does he drink? rice do we need? pizza can you eat? can you eat? How much much much much much Possible Answer - - Two Only one Three do you have? Three cups. Ten pounds. Two slices. Write much or many. In some sentences, you will need to choose the correct verb in parentheses. i. I haven’t visited __________ restaurants in the city yet. Habitaciones j. There (isn’t/aren’t) __________ __________ money in his bank account. k. I haven’t gotten __________ mails lately. l. I don’t get __________ glasses to wash. m. There (isn’t/aren’t) __________ __________ hotels in my hometown. n. There (is/are) __________ too __________ furniture in Anna’s living room. o. I couldn’t find __________ information in that book. p. How ___________ homework did the teacher assign? q. I haven’t met __________ people since came here. 16 Inglés Técnico Complete the sentences with How many or How Much. a. ________ ________ money do you have in your wallet? b. ________ ________ bottles of wine to you need for the banquet? c. ________ ________ languages do you speak? d. ________ ________ homework does your teacher usually assign? e. ________ ________ tea do you want madam? f. ________ ________ sugar do you put in your tea? g. ________ ________ trays are you going to use? h. ________ ________ water do you need to cook rice? A LOT OF Explanations A lot of is for affirmative and negative statements and A lot of questions. Examples There There There There There There is a lot of money. is a lot of beer. is a lot of information. are a lot of rooms. are a lot of guests. are a lot of chairs. SPEAKING Class activity. Ask a classmate a question about what he or she sees in a hotel. Use any in the question and some for the statements. Use the words in the box. Example: Chairs, people. Habitaciones SPEAKER A: (Speaker B), Do you see any Televisions in the rooms? SPEAKER B: Yes, I do. I see some televisions/ a lot of televisions/ twenty televisions. SPEAKER B: (Speaker C), do you see any toilet bowl cleaner in the pool? SPEAKER C: No, I don’t. I don’t see any toilet bowl cleaner in the pool. It’s obvious. Etc. Inglés Técnico 17 REVIEW OF VOCABULARY Use the words in the box to complete the sentence below. Then place the answers in the puzzle. Attendant knocks cart disturb housekeeping key crib linens sheets shine sweep trainee 1 2 3 4 5 6 7 8 9 10 Habitaciones 11 Across Use a broom to __________ the floor.” 4. A baby sleeps in a __________. 5. Another name for the housekeeper is Room __________. 7. A housekeeper keeps supplies on a __________. 10. Workers in the __________ department clean the hotel rooms. 11. Can you “Make it __________”? 18 Down Put clean __________ on the bed.” 2. The sign on the doorknob says, “Do Not __________.” 3. A new employee is a __________. 6. A housekeeper __________ on the door before opening it. 8. “Use a __________ to open the door.” 9. Sheets, pillowcases, and towels are all __________. Inglés Técnico Vocabulary. Get the images of the following words in an English-English dictionary or internet. Discuss them with your classmates. Furniture Pictures Habitaciones Draperies Decorative Mirror Credenza Night Stand armoire with doors decorative headboard Headboard king size headboard king size TV armoire Full Headboard Tub Chair Pedestal table Framed mirror Round activity table square activity table desk Pedestal activity table Writing desk Dresser chest business traveler desk arm chair telephone fan window TV open cabinet Lamp table Wall lamp coffee table Rake loft bed Bunkie board Wardrobe desk hutch TV/VCR Cart with doors Inglés Técnico 19
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