InformaCast Advanced Notification - Quick Start Guide for CUCM

®InformaCast Virtual Appliance 9.1.1 Advanced Notification Quick Start Guide for a Cisco Unified Communications Manager Telephony Environment Corporate Headquarters: Singlewire Software  2601 West Beltline Highway #510  Madison, WI  53713 © 2014 Singlewire. All rights reserved. © 2014 Singlewire. Confidential. All rights reserved. InformaCast is a trademark of Singlewire Software. All other referenced trademarks are trademarks of their respective owners and our reference to them does not imply or indicate any approval, endorsement, sponsorship or affiliation with such owners unless such approval, endorsement, sponsorship or affiliation is expressly indicated. Last updated: November 18, 2014 . . . . . . . . . . . . . . . . . . 5 Integrate CUCM . . . . . . . . 3 Ensure Multicast is Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Change the Default Accounts’ Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Set the System Time . . . . . . . . . . . . . 10 Use InformaCast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Access InformaCast Virtual Appliance . . . . . . . . . . . . . . . 5 Configure InformaCast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Log into InformaCast for the First Time . . . . . . . 3 Install InformaCast Virtual Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 4 Upload Your Advanced License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Install InformaCast Virtual Appliance . . . . . . . . . . . . . . 11 Add a Recipient Group . . . . . . . . . . . . . 1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Configure InformaCast’s Telephony . . 12 Manage DialCast Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Environments . . . .Table of Contents Introduction . . . . . . . . . . . . . . . . . . . 14 Manage the Virtual Appliance’s Other Applications . . . 13 Send a Live Audio DialCast . 15 Index . . . 11 Add a New Message . . . . . . which is the ability to pick up a phone.e. • CallAware. Where versions differ. Where versions overlap. Plugins are dependent on a successful InformaCast installation. Create phone groups comprised of accessible directory numbers or InformaCast recipient groups and initiate talk/listen or intercom functionality with the press of a button. The versions are both separate and overlapping. which should have been provided to you by your Singlewire salesperson (contact sales@singlewire. Simultaneously send an audio stream and text message to a variety of endpoints. or by looking at the environment type printed at the bottom of every page.” which is available through Help | Install Guide in InformaCast. • PushToTalk. Advanced InformaCast or Basic InformaCast will be used. It contains a virtual machine. more in-depth “InformaCast Virtual Appliance Installation and User Guide. and trigger a broadcast (i.g. This guide is designed to get you started quickly by explaining how to install and configure the InformaCast Virtual Appliance for live audio DialCasts. dial a number. InformaCast.InformaCast Virtual Appliance Quick Start Guide Introduction Introduction InformaCast Virtual Appliance (or the Virtual Appliance) is Singlewire’s bundled package for virtualized environments. page) to multiple recipients. and additional applications/features that enhance InformaCast’s functionality: • InformaCast Advanced Notification (InformaCast or Advanced InformaCast). Expand InformaCast’s broadcasting capabilities through smaller applications that “plug into” InformaCast. Monitor phone numbers (e. see “Licensing Information” in the “InformaCast Virtual Appliance Installation and User Guide. InformaCast will be used. 911) and trigger an InformaCast broadcast when that number is dialed. and one for installations using Advanced Notification in conjunction with a Hybrid Runtime Environment (HRE).” Prerequisites InformaCast has the following system prerequisites: • A valid license key (if you are using Advanced InformaCast as a trial.html) Environment Version 9.com if you didn’t receive one) • Compliance with the hardware requirements and port configurations as defined in the “InformaCast Virtual Appliance Installation and User Guide” • Use of supported phones if you intend to use them as broadcast recipients (click the Cisco IP Phones link on http://www. Environments There are three versions of this guide: one for installations using Basic Paging.com/compatibility-matrix. Please make sure you have the right version by looking at the cover page. It is not a substitute for the larger.singlewire. • Plugins. your license key is already included). • Legacy Paging Interface (LPI).1 Advanced Notification 1 . InformaCast’s most popular feature is DialCast. Set up a liaison between your existing paging system and InformaCast and send InformaCast broadcasts to your legacy paging devices. For more information.1. one for installations using Advanced Notification in conjunction with Cisco’s Unified Communications Manager (CUCM). 9.6. and upgrade paths • Use an SNMP and multicast network testing kit to determine whether your organization has multicast. feature integrations. The CTIManager service can run on up to eight nodes in a cluster. 10. and 10.12. you can: • Click the Help icon or access its dropdown menu for: – The online help system – Its FAQ section – Its Troubleshooting section – InformaCast’s Support page • Check out the troubleshooting tips in the online Singlewire Academy. Tip Singlewire recommends a screen resolution of at least 1024x768.5. 8. 10. 9. the following versions are supported: 8. which will be assigned to Singlewire Support personnel Environment Version 9.InformaCast Virtual Appliance Quick Start Guide Introduction • A static IP address configured on the InformaCast Virtual Appliance • Use of one of the following supported browsers: Firefox 33.0. Chrome 38.5. SNMP. and you should use more than one node with this service for redundancy. 9. • Compliance with the prerequisites for each of the included applications/plugins (see the “InformaCast Virtual Appliance Installation and User Guide” for more information) You must also know how to access to the command-line interface (bash prompt) of InformaCast.0. which provides Level 1 and 2 support for those with a current maintenance contract • View Singlewire’s compatibility matrices for Cisco products. Troubleshooting If you’ve followed the instructions in this guide and are still having trouble getting InformaCast to work.2 • Web access enabled on any Cisco IP phones working with InformaCast • SNMP enabled on all nodes in a CUCM cluster • The AXL service running on at least one server in the CUCM cluster • The CTIManager service running on at least one node that’s also running the CallManager service. and use nano for editing files.5.1 Advanced Notification 2 .1. and Internet Explorer 11 • Multicast routing for all network segments between InformaCast and its phones/speakers • A Cisco Unified Communications Manager (CUCM) server (including Business Edition 6000).1. and AXL set up correctly • Run a log tool that gathers all InformaCast logs and searches through them to find errors and provide answers for their resolutions • Submit a support request. hardware platforms. perform basic UNIX commands. and click the Virtual Machine Startup/Shutdown link in the Software area. select it.ova file (or to the OVA file on the supplied DVD). and click the Open button. click the Configuration tab. click its Browse button. Step 5 Click the Next button three times. and you must have it enabled across your network in order for your recipients to receive the audio portion of InformaCast broadcasts. Step 7 Click the Finish button. navigate to where you saved the Singlewire-InformaCast-VM. Step 9 Select your host server.1. InformaCast Virtual Appliance will begin importing. but you may find the following resources helpful: Caution • Multicast whitepaper • Multicast Testing Tool Just because music on hold works on your phones does not mean that it is using multicast.1 Advanced Notification 3 . Step 2 Open and log into the vSphere client. InformaCast has no special requirements for how multicast is enabled. Install InformaCast Virtual Appliance Singlewire supports InformaCast Virtual Appliance on the VMware ESXi platform. Step 8 Go back to your vSphere Client window and click the Hosts and Clusters icon. Step 3 Go to File | Deploy OVF Template. Environment Version 9.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Install InformaCast Virtual Appliance Many of the concepts involved in installing InformaCast Virtual Appliance require familiarity with VMware ESXi and CUCM. which is managed through the vSphere client. Step 10 Click the Properties link in the upper right corner and select the Allow virtual machines to start and stop automatically with the system checkbox in the System Settings area of the Virtual Machine Startup and Shutdown dialog box. Ensure Multicast is Enabled Multicast is communication between a single sender and multiple receivers on a network. Step 1 Download the OVA file from the Singlewire website. Music on hold can be used with either unicast or multicast. When it’s finished. click the Close button. and you should use your network vendor’s best practices and design considerations. It is good practice to place the Virtual Appliance on the same VLAN as your CUCM. Step 6 Select the network on which the new virtual machine will reside and click the Next button. Step 4 Click the Deploy from File radio button. The design and configuration of multicast in your environment is outside the scope of this document. Step 16 Click the I Agree button to accept the End User License Agreement. a valid netmask for that IP address. Note InformaCast must have started at least once before you can upload your advanced license key. The Singlewire InformaCast VM console window begins booting the virtual machine. enter the IP address of the InformaCast Virtual Appliance (which you set in Step 17 on page 4. Access InformaCast Virtual Appliance Open a web browser. and press the Enter key. Note If you do not accept the End User License Agreement. and move it from the Manual Startup section to the Automatic Startup section using the Move Up button. Now you will turn on InformaCast’s virtual machine and set its network configuration.1. If you’ve followed the steps in “Install InformaCast Virtual Appliance” on page 3. Step 19 Click the Finish button and close your open console window. InformaCast is already running. InformaCast will not be started and you will not be able to progress to further installation and configuration steps in this guide. The InformaCast Virtual Appliance will now start and stop automatically with the server on which it’s housed. Step 12 Click the OK button. Once it’s finished. If you have not received your license. SwiftStart will start automatically (it only starts automatically on the initial boot). SwiftStart will make the IP address you’ve configured/entered static and configure your network to work with InformaCast. its default gateway. select your virtual machine (by default. Step 13 Go to View | Inventory | VMs and Templates and select your virtual machine. Environment Version 9. The Singlewire Start page opens and you can easily access all of your Virtual Appliance user interfaces along with application. Step 14 Go to Inventory | Virtual Machine | Open Console. you must access the License Manager and install the license you received from Singlewire. Step 17 Select the Enter Manually radio button and enter a routable IP address on your network that’s not currently in use.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Step 11 Scroll to the Manual Startup section of the Startup Order field. contact Singlewire to obtain one. Before you can access Advanced InformaCast. you will begin with Basic InformaCast. and the IP address(es) of a DNS server(s) on your network.and system-level management tools. You may find it helpful to both keep this tab/window open during the time that you’re working with the Virtual Appliance and bookmark it for future use.1 Advanced Notification 4 . Step 18 Click the Submit button. this is Singlewire InformaCast VM). Step 15 Click the green arrow button to turn on the virtual machine. Upload Your Advanced License Key Having just installed InformaCast for the first time. respectively. Step 3 Enter your username and password in the Login and Password fields. Environment Version 9.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Step 1 Click the Access Application Management Tools with Control Center link on the Singlewire Start page. you can do so. By default. Step 5 Click the Upload button on the Upload a New License page. Set the System Time The InformaCast Virtual Appliance’s system time is automatically set for you using the pool. Hours. and click the Save button. and Weekdays areas. select your time zone from the Change timezone to dropdown menu.org server. Additionally. but if your Virtual Appliance does not have Internet access or if you want to use your own NTP server.1 Advanced Notification 5 . Step 5 Click the Time server sync tab and enter the hostname or IP address of the NTP server you want to use in the Timeserver hostnames or addresses field.ntp.1. By default. your username is admin and your password is changeMe. Your page refreshes with a confirmation that the license has been uploaded. If any functionality is missing. you must configure your version of CUCM. Click the Login button. Step 4 Go to Hardware | System Time. Step 3 Enter your login credentials and click the Login button. ensure that each license has your expected functionality detailed in its section. Step 6 Click the Sync and Apply button to save your changes. Months. Step 1 Click the Access Application Management Tools with Control Center link on the Singlewire Start page. Step 2 Click the Manage Licenses link. Tip You can also change the time at which the Virtual Appliance checks with the NTP server by modifying the fields and radio buttons in the Minutes. Step 7 Click the Change timezone tab. Integrate CUCM Before you can begin using InformaCast’s DialCasts to send live audio broadcasts. your username is admin and your password is changeMe. Days. and click the Open button. Step 4 Click the Browse button and navigate to where you saved your Advanced InformaCast license file. contact Singlewire. select it. Step 6 Ensure that all of your applications display on the License Status page. Step 2 Click the Access System Management Tools with Webmin link. ” “Create a Calling Search Space. Step 4 Go to SNMP | V1/V2c | Community String and create an SNMP community string named ICVA with the access privilege of ReadOnly. See “Create a Route Partition. Step 11 Ensure that the value in the Destination Port field is 5060. and CTI ports). Step 7 Go to System | Device Pool and create a device pool. Step 3 Go to Tools | Service Activation and enable the following services on your CUCM cluster node(s): Cisco CallManager. if possible. and scroll down to the SIP Information area and enter the IP address of your InformaCast server in the Destination Address field. select Non Secure SIP Trunk Profile from the SIP Trunk Security Profile dropdown menu. Tip When naming your CUCM components. creating a partition. Step 6 Go to System | Region and create a region. For example. and select Standard from the SIP Profile dropdown menu. Cisco AXL Web Service. add the ICVA region you just created to it. G. Step 5 Select Cisco Unified CM Administration from the Navigation dropdown menu and click the Go button. Note Cisco CallManager SNMP Service must be enabled on all CUCM cluster nodes. select the None radio button in the Max Video Call Bit Rate (Includes Audio) area. Environment Version 9. select Disable from the SRST Reference dropdown menu.” and “Create CTI Ports” in the “InformaCast Virtual Appliance Installation and User Guide” for more information on performing these steps. Step 9 Select SIP Trunk from the Trunk Type dropdown menu. Cisco CTIManager. select all of your regions in the Regions area. Step 8 Go to Device | Trunk and click the Add New button. Select the Apply to All Nodes checkbox. and select On from the Join Across Lines dropdown menu.722.1 Advanced Notification 6 . Step 2 Select Cisco Unified Serviceability from the Navigation dropdown menu and click the Go button. ensure that SIP appears as the Device Protocol dropdown menu selection. Name it ICVA. Step 10 Enter a name for your SIP trunk. this documentation will use the abbreviation of ICVA for InformaCast Virtual Appliance. Step 1 Open a web browser and log into the administration interface of the CUCM server (the address will be similar to https://<CUCM IP Address>/ccmadmin). calling search space.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Note CUCM’s configuration for live audio DialCast functionality omits some of the steps you would need to perform if you would want InformaCast to call you to record/play audio (e.711) from the Maximum Audio Bit Rate dropdown menu. and select 64kbps (G. Also.1. and Cisco CallManager SNMP Service. Name it ICVA. and click the Next button. it is recommended to use a standardized name or abbreviation so that the components will display together. Cisco AXL Web Service and Cisco CTIManager must be enabled on at least one node (or more if you want redundancy).g. select the device pool you created in Step 7. select the Route This Pattern radio button.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Step 12 Click the Save button. Step 16 Go to User Management | User Group (or User Management | User Settings | Access Control Group for CUCM 9. – Click the Save button. name it ICVA InformaCast. which you can also use. Step 17 Create an application user. select OnNet from the Call Classification dropdown menu. You may need this in Step 8 on page 10. and add this user to the following user groups: • ICVA User Group (or Standard AXL API Access) • Standard CTI Allow Control of All Devices • Standard CTI Allow Control of Phones supporting Connected Xfer and conf • Standard CTI Allow Control of Phones supporting Rollover Mode • Standard CTI Enabled Step 18 Click the Save button. Scroll down to the Product Specific Configuration Layout area and select Enabled from the Web Access dropdown menu. select the SIP trunk you just created from the Gateway/Route List dropdown menu. name it ICVA User Group. Step 19 Enable web access for your Cisco IP phones by: • • Changing their enterprise phone configurations (only available for CUCM 9. Environment Version 9. you may already have an AXL user group/access control group named Standard AXL API Access with the Standard AXL API Access role added to it. Make sure you select the profile that applies to the phones where web access needs to be enabled. enter a description of your route pattern. Step 20 Go to System | Enterprise Parameters and scroll down the page to the Phone URL Parameters area. – Click the Save button. Step 13 Go to Call Routing | Route Hunt | Route Pattern to create a route pattern that uses the SIP trunk you just created. – Scroll down to the Web Access dropdown menu and select Enabled. – Click the Find button to display all the phone profiles of which CUCM knows or use the filter fields at the top of the page to narrow your list of profile results before clicking the Find button.0 and later) and create an AXL user group/access control group. Step 14 Click the Add New button.1. and deselect the Provide Outside Dial Tone checkbox. enter a route pattern in the Route Pattern field.1 Advanced Notification 7 . Alternately. and add the Standard AXL API Access role to it. Step 21 Make a note of the URL in the URL Authentication field. select a route partition that is reachable from the phones to which you will be sending DialCasts.x and later) – Go to System | Enterprise Phone Configuration. Step 15 Click the Save button. – Click the Name link of the profile in which you want to enable web access. Changing their profiles – Go to Device | Device Settings | Common Phone Profile. Note If you are using non-English locale phones.1. which allows you to do phone-by-phone reboots Step 26 Test that your phones have picked up their new settings by going to Device | Phone and using the dropdown menus and fields to filter for a phone that should have picked up your new settings. you most likely do not have web access enabled for this phone (see Step 19 on page 7 for more information).1 Advanced Notification 8 . Click the Find button. Note The URL is case sensitive. which allows you to reboot all devices in a cluster • Device pools. Step 23 Scroll to the Secured Phone URL Parameters area and enter http://<InformaCast Virtual Appliance IP Address>:8081/InformaCast/phone/auth in the Secured Authentication URL field as well. which allows you to reboot phones by their model type • Individual phones. Enabling web access for your phones and setting your authentication URL both require you to reboot your phones. Click the Save button back on the Application User Configuration page. so make sure that the I and C in the word InformaCast are capitalized.InformaCast Virtual Appliance Quick Start Guide Install InformaCast Virtual Appliance Step 22 Enter http://<InformaCast Virtual Appliance IP Address>:8081/InformaCast/phone/auth in the URL Authentication field. select all phones to which InformaCast could broadcast. You will then need to update JTAPI (see “Update JTAPI” in the “InformaCast Virtual Appliance Installation and User Guide” for steps on updating JTAPI). Some possible options for rebooting your phones include: • Bulk Administration Tool (BAT). Go to User Management | Application User and find and access your application user. where <InformaCast Virtual Appliance IP Address> is replaced with your Virtual Appliance’s actual IP address. Environment Version 9. Step 25 Reboot your phones. Use your best judgment for how and when this can be done in your environment. which allow you to reboot phones on a site-by-site basis • Device defaults. Click the Find more Phones button in the Device Information area of the Application User Configuration page. Step 28 Click the Network Configuration link and scroll down the page until you come to Authentication URL. Step 27 Click the IP address link in the IPv4 Address column. The Device Information page should open in a new window/tab. you will need to associate all of the phones to which InformaCast could broadcast to your application user. If the webpage does not display. and click the Add Selected button. There are many methods that can be used to reboot your phones. It should list the IP address you entered in the URL Authentication field in Step 22 on page 8. which allows you to schedule your reboots for off hours and not deal with manually executing the reboot • Enterprise parameters. Step 24 Click the Save button. g. Step 3 Click the Edit button in the admin row.1. and click the Delete button again on the Delete User page that appears. change the First Name. you will be presented with InformaCast’s Login page. Once InformaCast initializes. Step 1 Go to Admin | User Administration | Edit Users. Go to Admin | Network Parameters | Session Timeouts and change the General Session Timeout (seconds) field from 300 (i. Log into InformaCast for the First Time Once the Virtual Appliance is started and you’ve accessed the Singlewire Start page. Step 2 Click the Delete button in the 1234 row. Both fields are case sensitive. Depending on your system. The default settings for the web interface will log you out after five minutes. 900 or 1800.g. Step 3 Click the Log In button. The admin user is your superuser and allows you to initially log into the system. The Temporary Phone User is rarely used and could pose a security risk if left untouched. Tip Initially configuring InformaCast can take some time. Environment Version 9. You need to change these users’ credentials to avoid the security risks associated with hard-coding these accounts for every InformaCast installation. e. and Login fields to something applicable to your environment. 5 minutes) to something higher (e.1 Advanced Notification 9 . Click the Update button. which is 15 minutes or 30 minutes). Step 1 Click the InformaCast link on the Singlewire Start page. The Temporary Phone User has a numeric login for when you must log in from a phone or other device with no alphabetic entry. Step 4 Click the I Accept button to agree to Singlewire’s software license agreement. Change the Default Accounts’ Credentials InformaCast ships with two default users: an admin user. Application Administrator. System Account.InformaCast Virtual Appliance Quick Start Guide Configure InformaCast Configure InformaCast You must log into InformaCast.e. A separate tab/window opens to InformaCast’s Startup page. there may be a delay of several minutes while InformaCast initializes. and update your version of JTAPI. and a Temporary Phone User. Last Name. you can log into InformaCast. Step 2 Enter admin in the Login field and changeMe in the Password field. configure InformaCast to communicate with your phones. sysadmin. change your default accounts’ credentials. and enter a password for your user in the Password and Confirm Password fields. Step 5 Enter your AXL IP address(es) in the AXL IP Address(es) field. Separate addresses with commas. InformaCast will attempt to find a server running the AXL service among those servers running the CallManager service. Step 3 Enter the application user’s password in the Communications Manager Application Password and Confirm Application Password fields. Step 2 Enter the application user’s username in the Communications Manager Application User field. Step 12 Click the Update button again. You can enter any and all CUCMs running the CTI Manager service. Tip You can find which cluster members are running the AXL service by logging into your CUCM. Scroll down the Service Activation page to see whether the Cisco AXL Web Service checkbox is selected. Step 11 Click the Update button. Step 8 Enter the original value of CUCM’s URL Authentication field in the Next Authentication URL field. and going to Tools | Service Activation. Step 6 Enter the IP address of the CUCM server(s) in the Communications Manager IP Address(es) field. selecting Cisco Unified Serviceability from the Navigation dropdown menu. If you leave this field blank.InformaCast Virtual Appliance Quick Start Guide Configure InformaCast Note If you lose this password.1. which will be used when establishing a CTI (JTAPI) connection with CUCM. You created this user in Step 17 on page 7. Environment Version 9. Step 1 Go to Admin | Telephony | CUCM Clusters and click the Edit button next to Default Configuration. Step 4 Make sure the Use Application User for AXL checkbox is selected. You made note of this in Step 21 on page 7. you will need to contact Singlewire Support for help in recovering access to InformaCast. Use the numeric IP addresses rather than DNS names. you must configure it communication with CUCM. meaning that your application user credentials are used when building InformaCast’s phone cache. Step 9 Click the Update button on InformaCast’s Edit Telephony Configuration page. Step 10 Refresh your recipient group list by clicking the refresh the Recipient Group list link. Step 7 Enter the appropriate name in the SNMP Community Name and Confirm SNMP Community Name fields (you created this in Step 4 on page 6).1 Advanced Notification 10 . Configure InformaCast’s Telephony Once you’ve installed InformaCast. it is useful to understand the following terms: • A broadcast is an audio and/or textual message that is sent to a combination of endpoints. Step 3 Click the Update button when you are done creating your recipient group.InformaCast Virtual Appliance Quick Start Guide Use InformaCast Use InformaCast In order to effectively use InformaCast. • A message contains the text and/or audio that will be broadcast. and move a few of your recipients from the Available Recipients area to the Selected Recipients area in the Select Individual Recipients pop-up window that appears.1 Advanced Notification 11 . name your recipient group. you must set up appropriate recipient groups within InformaCast. • A user is a person who will use InformaCast to send a broadcast to one or more recipients. This page shows the number of phones. Step 2 Click the Add button. a computer. click its Edit button.1. called recipients. Your recipient group is added to InformaCast. For example. • A role is a set of predefined capabilities assigned to users. if your system is not licensed for IP speakers. an email address. existing recipient groups and combine them into one larger group • Construct matching rules that specify the members of a recipient group For now. you will select individual recipients. There are three ways to create a recipient group: • Select the recipients you want included as members • Select multiple. Add a Recipient Group If you’d like to be able to send messages to smaller groups of recipients (rather than all the endpoints in your system). plugin recipients. • A recipient is an endpoint such as a digital phone. such as the ability to send messages or the ability to administer security. The “InformaCast Virtual Appliance Installation and User Guide” describes the other possibilities. or an IP-enabled speaker. select the Individually checkbox. Step 1 Go to Recipients | Edit Recipient Groups. Only licensed options will appear on this page. More than one recipient of any type can be organized into recipient groups. Environment Version 9. the Speakers column will not appear. • A DialCast is a broadcast triggered by dialing a SIP number that’s tied to a specific recipient group and message. and currently registered IP speakers for each group. Pre-Recorded Audio These messages are audio only and are sent to the specified combination of phones. Read through “Configure Messages” in the “InformaCast Virtual Appliance Installation and User Guide” for more information on the different message types and their configurations. InformaCast has message types: Message Type Description Text These messages appear on the phone’s display and in a pop-up window on computers running the InformaCast Desktop Notifier. and computers running the InformaCast Desktop Notifier. uses a script. These messages have no display component. Pre Tone. etc. Talk and Listen Talk and Listen messages allow any phone in a recipient group to speak. although it may be dynamic) with an Ad-hoc Audio message. IP speakers. Step 3 Click the Add buttons across from Activation Alert.). allows customization. although it may be dynamic) with Live Audio that is streamed to recipient groups in real time when the message is broadcast. you will add a Live Audio message. • Pre Tone.1. Live Audio In these messages. instead.InformaCast Virtual Appliance Quick Start Guide Use InformaCast Add a New Message Messages predefine the characteristics of broadcasts (such as whether it consists of text and/or audio. whose content is determined when the message is broadcast. to all the other phones receiving the broadcast by pressing a Talk softkey. Text and Ad-hoc Audio These messages are the combination of a Text message (whose content is predetermined.1 Advanced Notification 12 . can re-broadcast. For now. Text and Live Audio These messages are the combination of a Text message (whose content is predetermined. Other listeners can respond by pressing the Talk softkey on their own phones. Ad-hoc broadcasts are sent immediately after the audio is recorded. Plays while recipients in the broadcast are activated. but add an audible component. Step 1 Go to Messages | Send or Edit Messages and click the Add button. and Post Tone if you’d like to add an audio file that will play at appointed times: • Activation Alert. Step 2 Enter a description of your message and select Live Audio from the Message Type dropdown menu. in real time (“live”). Text and Pre-recorded Audio These messages have the same display features as Text messages. the audio is not recorded at all. is live or prerecorded. it is recorded each time the message is sent. Plays after a broadcast ends to signal the end of a broadcast. Environment Version 9. Plays before a broadcast begins to signal an impending broadcast. Ad-hoc broadcasts are sent immediately after the audio is recorded. • Post Tone. it is streamed to recipient groups in real time when the message is broadcast. Ad-hoc Audio These messages are a form of Audio message in which the audio is not recorded in advance. requires confirmation. com/t-audio-files-kit. Step 10 Click the Add button to create your message. There are various pre-recorded sound files available for your use in the following directory: /usr/local/singlewire/InformaCast/web/sounds. Singlewire has a kit that contains royalty-free. When Skip Phones in Use is checked. 8-bit. 8KHz. Step 5 Navigate to your WAV file. Step 6 Enter a value into the Wait Time field that represents the maximum number of seconds that InformaCast should wait for slow or distant recipients to join the broadcast before sending it.singlewire. The default setting of As-Is leaves the volume unchanged. sample audio tones and instructions for converting audio files to the proper format using Audacity: http://www.InformaCast Virtual Appliance Quick Start Guide Use InformaCast Tip Messages that are to be used only with Singlewire IP speakers and/or computers running the InformaCast Desktop Notifier can use high-quality (HQ) recordings (16 bits per sample. The configured dialing pattern that matches the dialed DN determines which InformaCast message should be sent and which recipient groups should receive it. select it.   If you are going to upload a file to be used with IP phones it must be in a mono. Step 8 Select the volume at which you want the broadcast played from the Play Volume dropdown menu. Manage DialCast Functionality InformaCast’s DialCast functionality allows you to dial a SIP number to trigger an InformaCast broadcast. InformaCast will refrain from sending the audio portion of the broadcast to any phones that are involved in calls at the time. you will receive an error notification. The Play Volume dropdown menu can be used to override the stream volume setting on the phones and speakers when playing the message. such as http://g711. If the file is not in the right format. and click the Submit button. a priority level 1 message is a higher priority (more important) than a priority level 3 message. These messages use approximately 10 times the bandwidth as the G. Broadcasts that carry high-quality audio will not be received by IP phones.org/.711 format used for standard messages. Step 9 Select the priority level for your message from the Message Priority dropdown menu. 44. µLaw format WAV file. and a Play button appears so you can preview your audio. i. the higher the priority. and is the safest choice because it is compatible with all multicast-capable phone loads.e. The Audio tab refreshes with information on how long your audio clip is. Environment Version 9.1 Advanced Notification 13 .100 samples per second.html. There are many other audio conversion tools available online. click the Open button. monaural). Step 4 Click the Upload Audio radio button and its Browse button to locate your WAV file on your hard drive. The lower the number.1. Step 7 Select the Skip Phones in Use checkbox if phones that are being used when this message goes out should be skipped. Send a Live Audio DialCast Pick up a phone and dial the dialing pattern that corresponds to your broadcast dialing configuration. 8811) in the Dialing Pattern field for the SIP trunk you created in Step 8 on page 6. you allow all SIP calls. The call will be processed. Step 4 Select the recipient group you created in “Add a Recipient Group” on page 11 from the Recipient Groups field. Add a Broadcast Dialing Configuration Broadcast dialing configurations determine which message and recipient group will be used based on the number that is dialed. click the Add button. Step 5 Click the Add button to save your current dialing pattern configuration. make sure to specify the host that directly sends the INVITE request to InformaCast. Step 1 Go to Admin | DialCast | Dialing Configurations. and as soon as all the recipients specified in your broadcast dialing configuration have been activated (minus the phones already in use). Environment Version 9. By default. Tip Step 4 When defining exceptions. Step 2 Select None from the Authentication Method dropdown menu.InformaCast Virtual Appliance Quick Start Guide Use InformaCast Allow/Disable SIP Access to InformaCast SIP access permits you to either allow or deny incoming SIP calls. Step 1 Go to Admin | SIP | SIP Access in InformaCast.g. Step 3 Select the message you created in “Add a New Message” on page 12 from the Message dropdown menu. Step 2 Leave the Deny radio button selected and click the Add button to add exceptions to the SIP calls that are denied. SIP calls are denied and clicking the Add button allows you to add exceptions to this denial. which will not require your users to prove their identity when making a DialCast broadcast. Step 3 Enter the IP address or fully qualified domain name of the host you want to include in the Host field. you will be broadcasting live. and enter a dialing pattern (e. This may be a SIP proxy server if proxies stand between InformaCast and the calling host.1 Advanced Notification 14 . Click the Add button and click the Update button to save your changes.1. which means that clicking the Add button allows you to add exceptions to this allowance. If you select the Allow radio button. Depending on your license. For all of these topics. please see the “InformaCast Virtual Appliance Installation and User Guide. you have multiple plugins that you can use as well as CallAware. the Legacy Paging Interface (LPI) and PushToTalk.1 Advanced Notification 15 .1. you have access to more than just InformaCast.” Environment Version 9. There are also interfaces for managing the Virtual Appliance’s server side.InformaCast Virtual Appliance Quick Start Guide Manage the Virtual Appliance’s Other Applications Manage the Virtual Appliance’s Other Applications Because the Virtual Appliance is a bundled package. Add 14 C CallAware CUCM Integration 5 Definition of 1 Change Default Accounts 9 Configure Access Control/AXL User Group 7 CUCM 10 Device Pool 6 G. Description of InformaCast 1 ESXi 3 A Access InformaCast Virtual Appliance 4 License Manager 5 Singlewire Start Page 4 Webmin 5 Add Access Control/AXL User Group 7 Application User 7 Broadcast Dialing Configuration 14 Device Pool 6 Message 12 Recipient Group 11 Region 6 SIP Access Exception 14 SNMP Community String 6 Audio Files.1 Advanced Notification 16 . Access 5 Log into InformaCast 9 LPI CUCM Integration 5 Definition of 1 M Manage DialCast Functionality 13 SIP Access to InformaCast 14 Message.711 6 InformaCast 9 InformaCast Application User 7 InformaCast Telephony 10 SNMP Community String 6 CUCM Access Control/AXL User Group 7 Authentication URL 7 Configure InformaCast 10 Device Pool 6 Enable Services 6 G. Description of 12 Description of 11 Live Audio. Description of 12 Talk and Listen. Description of 12 Text and Live Audio. Formatting for Phones 13 Authentication URL 7 H Help 2 High-quality (HQ) Recordings 13 I InformaCast Change Default Accounts 9 CUCM Integration 5 Definition of 1 InformaCast Virtual Appliance Access 4 Definition of 1 Documentation 2 Enable Multicast 3 Help 2 Install 3 Set the System Time 5 Support 2 Install InformaCast Virtual Appliance 3 Integrate CUCM 5 B Broadcast Description of 11 Send DialCast 14 Broadcast Dialing Configuration. Test 8 Plugins.1. Add 12 Messages Ad-hoc Audio. Description of 12 Text and Ad-hoc Audio. Description of 12 Text and Pre-recorded Audio.711 6 InformaCast Application User 7 Integrate 5 Reboot Phones 8 SNMP Community String 6 Test Phones 8 Web Access for Phones 7 L License Key. Description of 1 PushToTalk Environment Version 9. Description of 12 Pre-recorded Audio.InformaCast Virtual Appliance Quick Start Guide Index Index E Enable CUCM Services 6 Web Access for Phones 7 Environments. Description of 12 Multicast 3 D Default CUCM Cluster 10 DialCast Add Broadcast Dialing Configuration 14 Description of 11 Manage 13 Send 14 P Phones. Definition of 1 Pre-recorded Sound Files 13 Prerequisites. Upload Advanced 4 License Manager. Description of 12 Text. Reboot 8 Phones. High-quality 13 Role. Phones 7 Webmin.InformaCast Virtual Appliance Quick Start Guide Index CUCM Integration 5 Definition of 1 R Reboot Phones 8 Recipient Group. Description of 11 S Send DialCast 14 Set Authentication URL 7 Set System Time 5 Singlewire Start Page. Description of 11 V VMware 3 W Web Access. Access 4 SIP Add Access Exception 14 Allow/Disable Access to InformaCast 14 Support 2 T Test Phones 8 Troubleshooting 2 U Upload Advanced License Key 4 Audio 13 User.1. Description of 11 Recordings. Add 11 Recipient. Access 5 Environment Version 9.1 Advanced Notification 17 .