Vocational Education and TrainingTraining Toolbox Series Student Manual ICA11v1.0 Information, Digital Media & Technology Cert. 1, 2 & 3 ICA10111, ICA20111, ICA30111 Connecting Internal Hardware Components Section Two Installing New Hardware Components stored in a retrieval system. mechanical. Authored by Robin Lick PUBLISHED IN AUSTRALIA . without the written permission of EdSonic or an authorised representative. electronic.Copyright 2011 EdSonic Publications Pty Ltd PO Box 975 COWES VICTORIA 3922 All rights reserved. photocopying. recording or otherwise. or transmitted in any form by any means. No part of this document may be reproduced. Alternatively. the teacher may instruct the student during any presentation to review the materials in this manual by referring the relevant page numbers. The materials in this manual is cross referenced in the classroom presentation handouts by page numbers.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS INTRODUCTION Introduction This manual is designed to be used by the student as further learning materials in conjunction with any classroom presentation and supplemented by the classroom presentation handouts. This allows the student to source additional information to that which was presented in the classroom. Copyright 2011 3 . SECTION 2—INSTALLING NEW HARDWARE COMPONENTS SELF ASSESSMENT At the end of each section you. The Self Assessment section is indicated with an icon. If any question is unclear our you have answered NO. the student. then you are encouraged to review the materials in that section again. will be asked a series of YES and NO questions. Copyright 2011 ? Self Assessment Introduction Continued 4 . Table of Contents SECTION 2—INSTALLING NEW HARDWARE COMPONENTS Copyright 2011 SECTION TWO INSTALLING NEW HARDWARE COMPONENTS Section Learning Objectives Section Introduction Pre-Installation Planning Installation Immediate Post-Installation Activities Section Summary Page Page Page Page Page Page 6 6 7 11 12 14 5 . In this section we will examine all of these factors and procedures. Copyright 2011 6 . proceeds smoothly and efficiently.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS SECTION 2 – INSTALLING NEW HARDWARE COMPONENTS WHAT OUTCOME CAN YOU EXPECT FROM THIS SECTION? In this section you will learn about the activities necessary in order to prepare for installation. is safe and meets the client’s requirements. according to specifications and guidelines. SECTION LEARNING OBJECTIVES On completion of this section you will have learned: ♦ ♦ ♦ ♦ How to prepare an installation plan What factors are involved in an installation plan About the installation process What other activities need to be done immediately after installation. SECTION INTRODUCTION The replacement of an old component or the installation of a new component requires a degree of preparation and planning to ensure that the installation is correct. professional. and to physically install new hardware components. such as: Print a system hardware report to exactly identify the existing hardware configuration. Obtain an asset register report on the system (which should match the above). Ensure you are aware of appropriate OH&S standards. Draw up an installation plan with a timeline and a step-by-step procedure with priorities. Ensure you have all installation disks including a reboot disk. cable layouts. adapter board placement. If it is a Windows system set a System Restore Point. Document the key settings of the system (jumper and switch settings. Ensure you have specifications and installation instructions for the new hardware component.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS PRE-INSTALLATION PLANNING. ground wire locations. Obtain necessary approvals. Start with a pre-installation checklist. Backup the existing data files. One of the first things to do is to take a snapshot of the existing system before any changes are made. etc). Copyright 2011 7 . Assemble your toolkit. Windows 7 XP Version Copyright 2011 8 . For example.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS SYSTEM HARDWARE REPORT All computers have a mechanism whereby you can identify the exact configuration of the system. in a Windows system you can either use Device Manager (from Control Panel. The images below show the reports produced by both these methods. System. Device Manager) or use the Microsoft System Information Utility (All Programs. System Tools. System Information). Hardware. Accessories. however you may wish to just in case (e.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS SYSTEM RESTORE POINT System Restore is a Microsoft utility that takes a snapshot of the Windows Registry and selected dynamic system files just before you make any changes to the system. You don’t usually need to create restore points manually because they are regularly created automatically by the system. Windows 7 XP Version Copyright 2011 9 . a registry entry has been corrupted). Accessories. If the installation causes problems you can restore the system to its pre-installation state without reinstalling the operating system. You will find this utility under All Programs. Below is a screen shot of the opening screen for this utility. System Restore). System Tools.g. .and so on. A small part of your overall installation plan may read: 1. Set the jumpers on the drive e. Copyright 2011 10 . but necessary. Secure the drive to the chassis 4. It should include obvious. Initialise and partition the drive 6.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS INSTALLATION PLAN An installation plan should be drawn up to ensure nothing is forgotten. Configure the system to recognise the drive 5. Disconnect the old drive c. You should also plan for contingencies. Slide the drive into the chassis slot h. This plan should have a timeline and take into account any relevant priorities. Connect the data cable to the drive g. …………………. High level format the partitions or volumes 7. Remove the old drive d.. Remove the case back plate b. Configure the drive 2. steps such as “Turn off the PC” and “Disconnect the PC from any power source”. Configure the host adaptor 3. It should incorporate the manufacturer’s installation instructions. Connect the internal power cable to the drive f. Install the drive a. What if the PC won’t restart? What if the drive is faulty? Let us return to the hard disk replacement example. It may not be convenient to the client. Also you just can’t walk up to a client’s computer and say “I’m here to install such-and-such a device”. But the procedures necessary before and after installation are very important in an organisational sense. Copyright 2011 11 . On the other hand the lack of the new device may be impeding the client’s ability to do his job properly and impacting important organisational business. pliers (especially needle-nose). SAFETY Organisational OH&S standards must be adhered to as well as electrical safety standards and common sense considerations. cloths and atmospheric conditions. memory tester. operating system original disks. nuts and bolts and screws. Installation of a hardware component is something you have presumably been trained for. The electrostatic discharge (ESD) kit mentioned above is vital. adapters. wire strippers. The client may have important deadlines to meet. any accidental discharge of static electricity can easily damage components. diagnostic hardware. The human body can hold a large voltage static charge.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS INSTALLATION As you may be beginning to see. logic probes. anti-static mats and cloths. flashlight Instruments – multimeter. serial breakout box. wire ties. files. ground wires Software – boot disk. and in which you are competent. This charge can build up from floor coverings. When working on the internal components of a computer. parts grabber. and ground wires. So you can see that liaison with the client is very important. jumpers ESD Kit—wrist straps. The ESD kits include wrist straps. POST card Accessories – cloths. network cable scanner. nut drivers. diagnostic software. tweezers. anti-static mats and cloths. cleaning fluids. the actual installation might be the easiest part of the whole exercise. batteries. TOOLS The tools required for installation may be as simple as a Phillips-head and a flat-head screwdriver but may include any or all of the following: Hand Tools – Screwdrivers. cables. For example after installing a new printer you can print a test page and test the colour. or there may be an incompatibility between the new component and another part of the system (e. then the errors need to be fixed. a shared dll clash). the clarity. then the client may need training in the new item. etc. Copyright 2011 12 . Sometimes a fault may be intermittent which is harder to correct. You may have disturbed something. For a hard drive the manufacturer usually provides low level format and test software.IMPLEMENTATION ACTIVITIES Once the new component has been installed the next actions are to test that it is working correctly. TEST THE COMPONENT Usually the manufacturer will supply advice on how to test that the component is working to specification. such as a weak soldered connection.g. the registration. If it is not. If it is. Often this testing is built into the software.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS IMMEDIATE POST. TEST THE SYSTEM Sometimes the new component seems to work fine but a fault develops elsewhere in the system. Eliminate unnecessary variables that are not pertinent to the problem. Carefully observe the startup procedure and note all lights and beeps. Document your procedure. Check the power. use the Troubleshooting utility. Start with a basic functioning system and add a component at a time. Reinstall software. Don’t complicate it! Reinstall. reconfigure or replace only one component at a time. Are the configuration settings for the new component correct in Setup? Explaining the problem to another person often helps you see the answer for yourself. Run available diagnostic tools.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS TROUBLESHOOTING TIPS You can troubleshoot a computer in many ways but there are a few basic tips that will quickly isolate or identify the problem: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Copyright 2011 Is it really a problem? Retrace your steps and duplicate the problem. Try a “bottom-up” or “bootstrap” approach. In Windows. Check all cables and connections. Check for device drive conflicts. Test after every change you make. Try a “top-down” approach. In Windows. if you “can’t see the wood for the trees”. 13 . or. Swap out suspect hardware components. Try alternatives. use Device Manager to examine possible resource conflicts. Look for equipment incompatibilities. Do hypothesis testing. Do a System Restore and start again. Trace your steps backwards through the installation process to double check that the procedure was correct. Reboot. a fresh mind can often see the answer. The need to follow proper OH&S procedures was stressed.SECTION 2—INSTALLING NEW HARDWARE COMPONENTS SECTION SUMMARY In this section we discussed how to prepare for an installation by recording the current status of the target machine(s) so that. the machine(s) can be restored to a working status. We discussed making an installation plan and preparing for an installation and what tools might be used. Immediately post-installation we discussed the need to test both the component and the system. and what troubleshooting approaches you might take if a problem arises. Copyright 2011 14 . in the event of any major problems arising from an installation. SECTION TWO PRE-INSTALLATION PLANNING Do you understand the importance of pre-installation planning? Are you able to explain when a system restore point is needed? Could you develop an installation plan if required? INSTALLATION Were you aware of the need to liaise with a client before installation computer components? If asked could you list the basic installation tools required? IMMEDIATE POST-INSTALLATION ACTIVITIES Do you remember some or all of the trouble shooting tips outlined in this section? Copyright 2011 15 .? Self Assessment SECTION 2—INSTALLING NEW HARDWARE COMPONENTS DID YOU LEARN? THE FOLLOWING QUESTIONS ARE YES AND NO QUESTIONS. IF YOU CANNOT ANSWER YES TO EACH QUESTION IT IS SUGGESTED YOU REVIEW THE MATERIAL AGAIN. SECTION 2—INSTALLING NEW HARDWARE COMPONENTS NOTES Copyright 2011 16 .