HP StoreOnce.pdf

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HP StoreOnce 2620, 4210/4220 and 4320/4430 Backup systemInstallation and Configuration Guide Abstract This document describes how to install and configure the HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup system. These are also referred to as G3 (third generation) single node products. IMPORTANT: An installation checklist and localized versions of this guide are available on the web. There may also be a more up-to-date English version of the guide on the web. Always check http://www.hp.com/support/manuals for the most up-to-date documentation for your product. HP Part Number: BB852-90940 Published: May 2013 Edition: Second © Copyright 2012–2013 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 1 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website: http://www.hp.com/go/storagewarranty Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are trademarks of Quantum Corp, HP and IBM in the US, other countries or both. Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD is a registered trademark of Advanced Micro Devices, Inc. Revision History Revision 1 Revision 2 bonding modes. December 2012 May 2013 This is the first edition, issued with the launch of the HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup systems. This is the second edition, issued with the 3.6.x version of HP StoreOnce software. It has been updated to describe support for multiple network Contents 1 Before you start..........................................................................................5 Introduction..............................................................................................................................5 HP StoreOnce G3 models..........................................................................................................5 Converting from G2 models..................................................................................................6 Software and hardware requirements..........................................................................................6 Supported Ethernet configurations..........................................................................................6 Supported Fibre Channel connections.....................................................................................7 Software requirements..........................................................................................................7 Recommended web browser settings...........................................................................................7 StoreOnce CD contents.............................................................................................................7 2 Installing and cabling the HP StoreOnce Backup system..................................9 Installing the rail kit...................................................................................................................9 Mounting the HP StoreOnce Backup system..................................................................................9 Connecting the hardware........................................................................................................11 Connecting the HP StoreOnce 4400 Series Backup system......................................................11 Connecting the HP StoreOnce 4200 Series Backup system......................................................12 Connecting the HP StoreOnce 2620 Series Backup system......................................................12 Connecting to the Capacity Upgrade Kit (optional).....................................................................13 3 Powering on and managing the StoreOnce Management system....................14 Powering on the HP StoreOnce Backup system............................................................................14 Dicovering the HP StoreOnce Backup system on the network........................................................14 Accessing the StoreOnce Management Console.........................................................................15 The StoreOnce CLI.............................................................................................................15 The StoreOnce GUI............................................................................................................15 User accounts........................................................................................................................16 4 Network configuration..............................................................................17 Networking overview..............................................................................................................17 When is the default configuration file not adequate?..............................................................17 Network bonding modes.........................................................................................................18 The network configuration wizard.............................................................................................18 Before running the wizard...................................................................................................19 To run the wizard ..............................................................................................................19 Example wizard sequence...................................................................................................20 More about the configuration file..............................................................................................22 Structure of the configuration file..........................................................................................22 If creating additional network configuration files....................................................................22 Default network configuration...................................................................................................22 Identifying network ports available............................................................................................23 Network configuration examples not using the wizard.................................................................24 Example 1: Single port 1GbE connection..............................................................................24 Configuring high availability bonding, Mode 6, on the 1GbE network (all platforms)..................25 Adding a second network without bonding (example shows 1GbE network)..............................26 Example 3: Adding the 10GbE network (4400 Series only).....................................................27 5 Drivers, iSCSI and FC installation and configuration......................................29 Driver installation (optional, VTL only)........................................................................................29 iSCSI Initiator (optional, VTL only).............................................................................................30 Manual iSCSI initiator installation........................................................................................31 The iSCSI Initiator and Authentication...................................................................................31 The Microsoft iSCSI Initiator ................................................................................................31 Contents 3 Fibre Channel configuration.....................................................................................................39 Fibre Channel connection...................................................................................................39 Zoning.............................................................................................................................40 Diagnostic Fibre Channel Device..........................................................................................41 6 Completing the installation........................................................................42 Setting up time and date.........................................................................................................42 Configuring SNMP.................................................................................................................42 7 Understanding LEDs..................................................................................44 Front view of the HP StoreOnce 4430/4420 Backup system.........................................................44 Front view of the HP StoreOnce 4210/4220 Backup system..........................................................45 Front view of the HP StoreOnce 2620 Backup system...................................................................45 1GbE LAN port LEDs..............................................................................................................46 Hot-plug drive LEDs.................................................................................................................47 Fibre Channel card LEDs.........................................................................................................47 Capacity upgrade kit LEDs.......................................................................................................48 8 Troubleshooting........................................................................................49 Connecting to the network.......................................................................................................49 Connecting to the StoreOnce Backup system from the backup application......................................49 Performance...........................................................................................................................50 Using the 10Gb ports (HP StoreOnce B44xx only)......................................................................50 Power off and power on..........................................................................................................51 Powering up servers...........................................................................................................50 Power off..........................................................................................................................50 Rebooting the system..........................................................................................................51 Power On/Off Problems.....................................................................................................51 Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems)..............................51 Cannot connect to a NAS share...............................................................................................51 About this guide..........................................................................................53 Intended audience..................................................................................................................53 Related documentation............................................................................................................53 Document conventions and symbols..........................................................................................53 HP technical support...............................................................................................................54 Customer self repair................................................................................................................54 Registering your HP StoreOnce Backup system............................................................................54 Subscription service................................................................................................................54 HP websites...........................................................................................................................54 Documentation feedback.........................................................................................................55 Index.........................................................................................................56 4 Contents 1 Before you start In this chapter: • • • • • • Introduction (page 5) HP StoreOnce G3 models (page 5) Software and hardware requirements (page 6) Supported Ethernet configurations (page 6) Supported Fibre Channel connections (page 7) Web browser settings (page 7) Introduction The HP StoreOnce Backup system is a disk-based storage appliance for backing up network media servers or PCs to target devices on the appliance. These devices are configured as either Network-Attached Storage (NAS), Catalyst Stores or Virtual Tape Library (VTL) targets for backup applications. This guide describes how to install and carry out the initial configuration of your HP StoreOnce Backup system. The following documents are also available at http://www.hp.com/support/ manuals: • HP StoreOnce Installation posters: Installation posters are available for each product family (2620, 42xx and 44xx) and describe how to quickly install the product by connection LAN Port 1 to a 1GbE network. HP StoreOnce Backup system User Guide: This guide contains detailed information on using the Web Management Interface. It also contains troubleshooting information, including details on replacing failed or failing hard disks. HP StoreOnce Backup system CLI Reference Guide: This is the full reference guide for the StoreOnce Command Line Interface, CLI. HP StoreOnce Backup system Linux and UNIX Configuration Guide: This guide contains detailed information about configuring HP StoreOnce Backup systems with supported Linux and UNIX operating systems. StoreOnce Best Practices for VTL, NAS and Replication implementations: This white paper advises how to plan the workload being placed on the HP StoreOnce Backup system in order to optimize performance and minimize the impact of deduplication, replication and housekeeping operations competing for resources. It is regularly updated. HP StoreOnce Backup system Concepts Guide: If you are new to the HP StoreOnce Backup system, it is a good idea to read this guide before you configure your system. It describes the StoreOnce technology. • • • • • HP StoreOnce G3 models The following products belong to the HP StoreOnce G3 Backup system family; they are also referred to as single-node StoreOnce models, in comparison to the HP StoreOnce B6000 Backup system which is a multi-node StoreOnce product. (This node distinction is important when configuring replication and Catalyst copy jobs and understanding target and source IP addresses.) • • • • BB852A: HP StoreOnce 2620 iSCSI Backup system BB853A: HP StoreOnce 4210 iSCSI Backup system BB854A: HP StoreOnce 4210 FC Backup system BB855A: HP StoreOnce 4220 Backup system Introduction 5 NOTE: • 100 Base-T Ethernet will limit performance. The user then has the option of continuing to use the default configuration file or creating and activating an additional configuration file that is tailored to their exact networking requirements. HP StoreOnce 4420/4430 Backup systems have two additional 10GbE ports. and for all StoreOnce management tasks via the GUI or CLI. Mode 6 bonding is supported on pairs of 1GbE and 10GbE ports. As long as LAN port 1 of the appliance is connected to a DHCP–enabled 1GbE network switch. Networking parameters are contained within a network configuration file. • • • • Users who do not have a DHCP-enabled 1GbE network must create and activate a network configuration file before their system can become active on the network. even if you are only using the FC ports to back up and restore data to the HP StoreOnce 6 Before you start . Supported Ethernet configurations The HP StoreOnce Backup system supports a wide range of network configurations. This network configuration file may use any available Ethernet port.com/go/ebs for the latest connectivity and compatibility information.hp. The following list summarizes configuration details. The system cannot use the whole capacity of the fitted disks because the product is not fitted with the required memory or processor to make use of the additional capacity. the HP StoreOnce Backup system will be immediately active on the network after installation. Catalyst stores or iSCSI VTL devices. and replication activities. The conversion process is not described in this guide. a default configuration file is supplied with the StoreOnce Backup system.It is recommended that ONLY customers who need to take advantage of the new features convert their products. HP StoreOnce G3 software offers several significant features. DHCP and static IP addressing are supported. however. WARNING! HP StoreOnce G3 software is significantly different to G2 and. For ease of installation.• • BB856A: HP StoreOnce 4420 Backup system BB857A: HP StoreOnce 4430 Backup system NOTE: The HP StoreOnce 4210 iSCSI/FC product is fitted with 1TB disks (the same as the HP StoreOnce 4220 Backup system). the most important being the introduction of HP StoreOnce Catalyst devices that allow low and high bandwidth backups and backup application controlled. • An Ethernet connection is required for backing up to NAS shares. the configured available disk capacity of the system is approximately 50% of this available disk capacity. off-site copy between StoreOnce appliances for those customers using HP DataProtector or Symantec OST. the conversion process is data destructive. Contact HP Support for further details. See Network configuration (page 17) for more details about configuring the network. but one must always be connected. as such. Converting from G2 models HP is offering existing StoreOnce D2D Single Node G2 customers the ability to convert their appliances to the next generation of StoreOnce software for free. All StoreOnce Backup systems have two 1GbE ethernet ports. The HP StoreOnce Backup system supports IPv4 only. Software and hardware requirements Refer to http://www. Firefox and Chrome.com/go/ebs for the latest information. The device may be used with the major backup applications from HP. For backup and restore to Catalyst store targets.pdf format. some of the browser buttons may not be displayed.com/go/ebs for the latest information about which browser versions are supported. • Recommended web browser settings 7 . Localized versions of the User Guide and this Installation Guide are available on the web from the Product page. Recommended web browser settings The web browser used to communicate with the HP StoreOnce Backup system must have Active Scripting or JavaScript enabled. • NOTE: Software requirements • For backup and restore to Virtual Tape Library targets you need software that supports tape libraries and autoloaders. • • Switched fabric configurations are implemented with Fibre Channel switches. EMC. A switched fabric topology utilizes one or more fabric switches to provide a flexible configuration between several Fibre Channel hosts and Fibre Channel targets such as HP StoreOnce Backup systems.hp. The preferred topology for the HP StoreOnce Backup system is switched fabric using NPIV (N_Port ID Virtualisation). it is also used for replication. Please refer to http:// www. • Refer to http://www. Switches may be cascaded or meshed together to form larger fabrics. • When connecting to a Fibre Channel network (for backing up to FC VTL devices). If it does not. Computer Associates and others.hp. Supported Fibre Channel connections NOTE: Fibre Channel is not supported on the HP StoreOnce 2620 or the HP StoreOnce 4210 iSCSI Backup system. Full product documentation in English only in the form of a User Guide.hp. StoreOnce CD contents The CD contains the following: • Documentation: The HP StoreOnce Backup system product ships with a printed ‘Start Here’ poster. StoreOnce CLI Reference Guide. Drivers: Tape drivers are required for users who intend to create and use VTL library devices on their appliance. the HP StoreOnce Catalyst OST 2.com/go/ebs for the latest compatibility information. Cables are not supplied. This is because the network is used to access the StoreOnce Management Console remotely.Backup system. This software resides on the host. Direct attach point-point topologies are not supported.0 plugin must be installed on each Media Server that is required to write data to the StoreOnce Catalyst stores. the HP StoreOnce Backup system is supplied with the correct FC card pre-installed. The web interface is supported on Internet Explorer. The HP StoreOnce Backup system supports both switched fabric and direct attach private loop topologies. Symantec. Linux and UNIX Configuration Guide and this Installation Guide are supplied electronically on the CD in . not the HP StoreOnce Backup system. Please refer to http://www. • • Useful links: This will take you to the HP website to find out further information about your product. Open Source documentation 8 Before you start . please refer to http://www. Such measures may include floor-bolting. Use of the appropriate lifting device is recommended as an installation aid. precautions. IMPORTANT: Installing the rail kit The supplied rail kits allow you to install the HP StoreOnce Backup system into square and round hole racks for 1U and 2U servers. ballast. The server is not attached to the rail by any other means. form only a shelf for the server to rest on. WARNING! These rails.com to purchase the required mounting hardware. causing damage to the server or injury. HP is not responsible for any damage or injury caused by the mishandling of the server. WARNING! Always load the rack from the bottom up. Be sure the leveling jacks (feet) extend to the floor and that the full weight of the rack rests firmly on the floor. Use of the appropriate lifting device is recommended as an installation aid. 1. when installed. Installing the rail kit 9 . If mounting the HP StoreOnce Backup system into threaded hole or telco racks. This makes the rack bottom-heavy and helps prevent it from becoming unstable. Mounting the HP StoreOnce Backup system WARNING! Ensure that sufficient personnel are on hand to support the product(s) during the installation process. The total rack load should not exceed 80 percent of the branch circuit rating. anti-tip feet.2 Installing and cabling the HP StoreOnce Backup system In this chapter: • • • • Installing the rail kit (page 9) Mounting the HP StoreOnce Backup System (page 9) Connecting the hardware (page 11) Connecting to the Capacity Upgrade Kit (optional) (page 13) See also the Safety Booklet on the HP StoreOnce Backup system CD-ROM. WARNING! Ensure that sufficient personnel are on hand to support the product(s) during the installation process. WARNING! Ensure that the rack is level and stable before working on the rack. or a combination of these as specified by the rack manufacturer and applicable codes. and hazards associated with equipment containing hazardous electrical circuits. This installation is to be performed by qualified individuals who have knowledge of the procedures. Install the rails in the rack.racksolutions. Use extreme caution when pulling the server out from the rack. it can slip and fall. Follow the instructions provided separately with the rail kits. WARNING! Ensure that the rack has anti-tip measures in place. as required. Load the heaviest items in the rack first. WARNING! Do not overload the branch circuit that provides power to the rack. On HP StoreOnce 2620 Backup systems there is also a pull-out strip in the front panel with the serial number and port ID. • • HP StoreOnce 4420/4430 Backup system: Ensure the appliance clicks into place with the retaining latches on the unit's front bezel. such as the MAC address and default network name.2. Make a note of this information before you install the HP StoreOnce Backup system in the rack. Figure 1 Secure the HP StoreOnce 2620 Backup system to the rack Figure 2 Secure the HP StoreOnce 4220/4210 Backup system to the rack 10 Installing and cabling the HP StoreOnce Backup system . Slide the HP StoreOnce Backup system into position in the rack and secure it to the rack rails. HP StoreOnce 4220/4210 and 2620 Backup system: Secure the appliance to the rack rails using thumbscrews on the unit's front bezel. IMPORTANT: The label on the top of the HP StoreOnce Backup system contains useful identity information. For ease of installation connect LAN Port 1 to a 1GbE network switch on a DHCP-enabled network. Make sure that both power cords are connected. For detailed safety information. If not using the quick install option. You will need to configure the appliance manually after power up so that it can be accessed on the network.Connecting the hardware 1. connect the required network port(s) and also connect a console and keyboard to the video and USB connectors on the rear of the unit (see drawings below). See Powering on and managing the StoreOnce Management system (page 14). NOTE: Connecting the HP StoreOnce 4400 Series Backup system Figure 3 Rear view of the HP StoreOnce 4430 Backup system Connecting the hardware 1 1 . 5. Use the supplied power cord(s) to connect the HP StoreOnce Backup system to the rack power supply. make sure they are cabled to the HP StoreOnce Backup system and the rack power supply. The appliance will use the default configuration file and will be available on the network after power up. 3. 4. NOTE: Use any CAT-5E or better network cable (also supplied with the product) to connect to the 1GbE network switch. 2. The HP StoreOnce Backup system also supports iLO2. If installing Capacity Upgrade enclosures at the same time. 100 Base-T Ethernet will limit performance. see the Safety Guide on the HP StoreOnce Backup system CD-ROM. This HP-approved cord is appropriate for your specific geographic region. Power up the HP StoreOnce Backup system. Power on the Capacity Upgrade enclosures. HP StoreOnce 4420/30 and 4220/10 Backup systems have a redundant power supply. Video connector for direct connection to CLI 4. Power connectors 3. connect for easy install 6. 10GbE card with two 10GbE ports Connecting the HP StoreOnce 4200 Series Backup system Figure 5 Rear view of the HP StoreOnce 4220/4210 Backup system 1. connect for easy install 6. LAN port 1 connector. Fibre Channel card with optical ports (not 4210 iSCSI model) Connecting the HP StoreOnce 2620 Series Backup system NOTE: The HP StoreOnce 2610 Backup system has the same connectors as the HP StoreOnce 2620 Backup system. USB connector for direct connection to CLI 5. LAN port 2 connector 2. Keyboard connector for direct connection to CLI 5. Fibre Channel card with optical ports 2. Power supplies and connectors 3. LAN port 1 connector (1GbE).Figure 4 Rear view of the HP StoreOnce 4420 Backup system 1. LAN port 2 connector (1GbE) 7. 12 Installing and cabling the HP StoreOnce Backup system . Video connector for direct connection to CLI 4. • HP StoreOnce 4430/4420 Series Backup system: Up to three expansion shelves may be connected. HP StoreOnce 2600 Series Backup system: This model does not support connection of an expansion shelf. LAN port 1 connector. connect for easy install Connecting to the Capacity Upgrade Kit (optional) Install the rail kit and expansion module(s) immediately below or above the HP StoreOnce Backup system. as described in the Capacity Upgrade Installation guide supplied with the expansion module. HP StoreOnce 4220/4210 Series Backup system: Only one expansion shelf may be connected. LAN port 2 connector 2. Video port for direct connection to CLI 4. power and system console connectors.Figure 6 Network. HP StoreOnce 2620 Backup system 1. This guide also contains detailed instructions about how to license the additional storage and expand storage using the StoreOnce CLI. Keyboard port for direct connection to CLI 5. The user is advised to make a record of which shelf serial number is connected to which RAID card and its port for future reference. Power connector 3. It is recommended that the configuration shown below is followed. • • Connecting to the Capacity Upgrade Kit (optional) 13 . Figure 7 Powering on the HP StoreOnce 4430/20 Backup system Figure 8 Powering on the HP StoreOnce 4220/4210 Backup system Figure 9 Powering on the HP StoreOnce 2620 Series Backup system 1. The normal boot sequence takes approximately 2 minutes (5 minutes for the HP StoreOnce 4430/4420 Backup system). You may need to hold down the power on button (on the rear of each unit) for a few seconds. Press the Power on button on the front of your HP StoreOnce Backup system. On power up the HP StoreOnce Backup system runs its fans at high speed for approximately 10 seconds before returning to normal speed.3 Powering on and managing the StoreOnce Management system In this chapter: • • • • Powering on the HP StoreOnce Backup system (page 14) Discovering the HP StoreOnce Backup system on the network (page 14) Accessing the StoreOnce Management console (page 15) User accounts (page 16) Powering on the HP StoreOnce Backup system NOTE: Ensure that any expansion shelves attached to the system are powered on before pressing the Power button. Power On button Dicovering the HP StoreOnce Backup system on the network If you have used the Quick Install option of connecting LAN Port 1 to a DHCP-enabled 1GbE network. you will be able to manage the StoreOnce Management Console from any client attached 14 Powering on and managing the StoreOnce Management system . StoreOnce CLI commands require an SSH client application (freely available from the internet) and must be run from a SSH terminal session on a machine that is on the same network as the StoreOnce appliance: ssh <username>@<ip_address> NOTE: They can also be run from a local console (Keyboard and Monitor) attached to the appliance. At the prompts provide a User Name and Password (Admin. use any machine connected to the same network as the appliance. GUI The StoreOnce CLI The StoreOnce Command Line Interface (CLI) provides a way of administering and monitoring the system. Some tasks. 1. See the HP StoreOnce CLI Reference Guide for more information about the StoreOnce CLI commands and their syntax. Accessing the StoreOnce Management Console There are three ways of accessing the StoreOnce Management Console: • • Using the StoreOnce Command Line Interface. if the network is not yet configured. using the answers you provide to configure the appliance on your network. The HP StoreOnce Backup system uses a secure network connection. The StoreOnce GUI The HP StoreOnce Management Console is the main interface for: • • • Monitoring the status and health of the HP StoreOnce Backup system and all configured backup devices Creating and modifying VTL and NAS StoreOnce backup targets and Catalyst stores (VTL backup targets may also be created and managed using the StoreOnce CLI) Managing replication relationships and housekeeping To log on to the Management Console using the StoreOnce GUI. 1. See Network configuration (page 17) for more information and network configuration examples. can only be carried out from the StoreOnce CLI. as appropriate. admin). CLI Using the StoreOnce Web Management Interface. you may use the CLI or GUI. NOTE: The net set wizard StoreOnce CLI command guides you through a series of questions. for example. 2. Accessing the StoreOnce Management Console 15 . you will need to connect a monitor with keyboard directly to the appliance to configure network settings manually using the StoreOnce CLI commands. If your network is not DHCP enabled or you have attached to a different network port. Once configured. to manage the appliance. you are automatically forwarded to the https: secure network connection. Enter: https://<IP_address> You may also use the Fully Qualified Domain Name (FQDN) NOTE: If you use http: in the URL. Once connected. you can run the StoreOnce CLI network commands to optimize your network configuration. snmp configuration and date and time configuration.to the same network using the appliance's Fully Qualified Domain Name (FQDN). such as network configuration. one for each account type. The initial user name and login is Operator and operator.2. See the HP StoreOnce Backup system user guide for more information. admin). The StoreOnce Management Console displays the Login prompt. Operator: This account is available if the administrator wishes to provide limited access to the GUI and CLI to certain users whose access will be restricted to monitoring and viewing. NOTE: The web browser used to communicate with the StoreOnce Backup system must have Active Scripting or JavaScript enabled. but the Admin user may change this via the GUI or CLI. • Users with an Admin login can create additional users after installation. If it does not. but the Admin user may change this via the GUI or CLI. Any password change applies to both the GUI and CLI. some of the browser buttons may not be displayed. The initial user name and login is Admin and admin. Two users. User accounts There are two types of user account: admin and user. are created automatically when the system is installed: • Administrator: This account allows authorized users to create and edit management and StoreOnce functions via the GUI and CLI. Provide a User Name and Password (Admin. 16 Powering on and managing the StoreOnce Management system . As long as LAN port 1 of the appliance is connected to a DHCP–enabled 1GbE network switch. This command provides a prompted sequence of steps to enable full configuration of network settings. For example: • The use of all available ports to connect to multiple subnets. it is recommended that once an IP address has been assigned. each subnet could have a different function. • For ease of installation. net set wizard. such as iSCSI VTL. Networking parameters are contained within a network configuration file.4 Network configuration In this chapter: • • • • • • Networking overview (page 17) The network configuration wizard (page 18) More about the configuration file (page 22) Default network configuration (page 22) Identifying network ports (page 23) Network configuration examples not using the wizard (page 24) Networking overview The HP StoreOnce Backup system supports IPv4 only. The user then has the option of continuing to use the default configuration file or creating and applying an additional configuration file that is tailored to their exact networking requirements. Catalyst. NAS. However. NOTE: If DHCP is supported. See The network configuration wizard (page 18). When a configuration file is activated. a default configuration file is supplied with the StoreOnce Backup system. To find out the IP address that has been assigned. replication. depending upon the estimated volume of data and performance requirements for the various StoreOnce functions Bonding of available ports to provide link aggregation and failover The HP StoreOnce 4400 Backup system family has two 10GbE ports as well as two 1GbE ports. it becomes the Current file. • When is the default configuration file not adequate? The default configuration file is adequate if the main use of the Ethernet network will be to access the StoreOnce Management Console (GUI and Command Line Interface) remotely. It is also possible to create and modify configuration files manually. This will avoid any problems with the IP address of the device changing over reboots. A recommended configuration might be a bonded subnet on the 10GbE network for Networking overview 17 • . connect to the CLI using a console (keyboard and monitor) and use the StoreOnce CLI command: nl net show status all • There is a single StoreOnce CLI wizard command. See also More about the configuration file (page 22). It creates and activates a new configuration file. many users will require more flexible networking configurations. This is done via the StoreOnce CLI using an SSH application such as PuTTy. There are three options when configuring the network for the first time. the system Administrator should permanently associate that IP address with the StoreOnce Backup system. the HP StoreOnce Backup system will be immediately active on the network after installation. • Mode 6 (Active Load Balancing) This mode provides a load balance solution. or who do not want to connect to LAN port 1 must create and activate a network configuration file before their system can become active on the network.3ad Dynamic Link Aggregation) This bonding mode is also known as LACP and requires a special external switch configuration. It can be used in a 2–switch configuration.transferring data between network clients and Backup system. increasing the bond physical bandwidth but can only work if all the ports in the bond are connected to one switch or switches joined by an interswitch link. • Mode 4 (IEEE 802. as described in the HP StoreOnce Backup system CLI Reference guide. It does not require specific external switch configuration. in some environments ARP packet negotiation may be disabled within the network infrastructure. The network configuration wizard The wizard will guide you through the configuration of network settings on your StoreOnce Backup system. if the active network link fails then traffic moves to the backup port. Three bonding modes are supported: • Mode 1 (Active/Backup) This is the most simple bonding mode. This network configuration file may use any available Ethernet port. it allows network traffic via one active port only and requires no specific extra switch configuration. It is recommended when : ◦ ◦ The customer wants to increase throughput to the StoreOnce appliance Trunks between switches on the customer network already use LACP mode The LACP protocol only works when it is configured on both the server and StoreOnce end of the connection. but one must always be connected for access to the StoreOnce Management Console remotely. Please refer to your switch documentation for information on LACP configuration. • Users who do not have a DHCP-enabled 1GbE network. otherwise data will still use only one network path from the single server. NOTE: It should be noted that when using bonded ports the full performance of both links will only be realized if multiple host servers are providing data. However. and a bonded subnet on the 1GbE ports for management of the appliance on a 1GbE subnet. This configuration is generally recommended for backup data performance and also for resiliency of both data and management network connectivity. Network bonding modes Each pair of network ports on the appliance can be configured either on separate subnets or in a bond with each other (1GbE and 10GbE ports cannot be bonded together). It provides a link aggregation solution. but does require the switch to allow ARP negotiation. so this mode may not be appropriate. The wizard consists of the following steps: 18 Network configuration . If you wish to make additions or modifications to an existing network configuration without having to reconfigure all settings then use the net modify or net add CLI commands instead. It is recommended for simple network connections. com (optional.1 Optional information is: • • Before running the wizard Before running the wizard you must make a number of decisions about your network configuration.com DNS server addresses (address of the server which translates hostnames to IP addresses) e. such as mycompany. Does your network use DHCP or static IP addresses? If you select static IP addressing. Set system wide DNS server addresses. eth0/eth1 are the 1GbE ports. 4.255.168. Which Ethernet port(s) are you connecting? Bonded pairs will be eth0 and eth1 for HP StoreOnce 2620/4210/4220 Backup systems. 255. When assigning static IP settings.50 Subnet Mask e. 3. Do you wish to configure DNS servers? Up to 3 may be configured. To run the wizard 1. hp. Are you connecting a single port or are you connecting two ports to your network? 3. You will be prompted to provide details of the second subnet.168.255. you may wish to use the 10GbE network for data and the 1GbE network for StoreOnce management. the domain name can also be obtained from DHCP) The above information is sufficient to configure the network and once entered. using puTTY (or other ssh application.g. connect a console directly to the appliance and. IP address of the HP StoreOnce Backup system Subnet mask Gateway IP address (optional. do you wish to configure a second subnet? For example.0 Default Gateway (address of the server or router which provides external network connection) e. log into the StoreOnce CLI. eth4/eth5 are the 10GbE ports.168.g. 192. At this point. Make sure you have the address details before you start. the wizard will display and ask you to confirm the settings you have specified. Configure network settings for available network adapters.g. as above. Enter the command: net set wizard The network configuration wizard 19 .1. 1. 2. Or. the required information is: • • • An IP Address for the device e. the gateway can also be obtained from DHCP) Domain name. Which network bonding mode is required.1. make sure you know: • • • • 6. 192.g.1 Domain Name (domain extension for the device) e. You are also asked to select which subnet will provide the default gateway. To run the wizard. 2.1. with HP StoreOnce 4430/4420 Backup systems. you may wish to dedicate one network to replication. For the other HP StoreOnce Backup systems.1.g 192. Save and apply all network settings. the default is Active/Passive bonding? 5. 2. You cannot bond a 1GbE with a 10GbE port. You can select Quit+ENTER at any time to exit the wizard. ) Static 2 Enter static IP address : desired bonding mode : .192.) Bonded ports (note ports must be the same speed to bond -->2 <--Bonded/Single: Bonded ports (note ports must be the same speed to bond) Select bond configuration : 1 = eth0 and eth1 (1 Gig) (default) 2 = eth4 and eth5 (10 Gig) -->1 <--Bonding: eth0 and eth1 (1 Gig) Select the 1 = Mode 1 2 = Mode 4 3 = Mode 6 -->3 Select Static or DHCP addressing : 1. Follow the instructions provided in the wizard text.100.1.)Configure network settings for available network adapters Select the type of configuration for this subnet : 1.) (default) 2.) DHCP (default) 2.Active Load Balance Bonding 20 Network configuration .)Set system wide DNS server addresses (optional) Enter a list (max 3) of DNS servers separated by commas : (eg 192.3.) Single port (default) 2.) Go to next step: Step 2. Prompts appear in the following sequence. as described in the HP StoreOnce Backup system user guide. Be sure to save a copy of the configuration.100. as described in the HP StoreOnce CLI Reference Guide.Link Aggregate Control Protocol (LACP) Bonding .168.) Configure network settings for available network adapters Step 3. It is at the end of this step that you are given the opportunity of configuring a second subnet.) Set system wide DNS server addresses (Optional) Step 2.3. The prompts displayed in this section will vary depending upon the responses you make to the prompts for your network configuration.) 3.) Save and apply all network settings Type 'quit' + ENTER at any time to exit wizard Step 1.168.100) 192. key 1 to finish the wizard and apply the settings. • 4.3. The final step provides network configuration details.168.1.) Quit wizard and lose all settings 1 Step 2. # net set wizard StoreOnce Network Configuration Wizard -------------------------------------This Wizard will guide you through the configuration of network settings on your StoreOnce Backup System If you wish to make additions or modifications to an existing network configuration without having to reconfigure all settings then use the 'net modify' or 'net add' CLI commands instead The wizard consists of the following steps: Step 1.) Go back to start of present step: Step 1.Active Passive Bonding (default) . Example wizard sequence The following example shows the prompts and answers to configure an Active Load Balance bonded network connection (Mode 6) on the 1GbE ports to a subnet that uses static IP addressing.100 Step Complete. Step 3: Network configuration summary. Your network is now configured and you can access the HP StoreOnce Backup system remotely via the StoreOnce GUI or CLI. • • Step 1: DNS addresses (optional) Step 2: Subnet configuration. Do you want to : 1. If you need to make subsequent changes to the network configuration.192. use the StoreOnce CLI.168. If you are satisfied that the network is configured correctly. 0 Domain Name: mydomain.) Go to next step: Step 3.0.1.local Gateway: 192.3.) 4.255. mydomain. Do you want to : 1.27 Enter subnet mask : 255.192.) ---------------------Network Name: Network_Config_by_Wizard Network Description: Network configuration created by network config wizard on: 14:17:9 3 October 2012 Write Protected: no DNS Servers:1.) Go back to previous step: Step 2.1.1.) Domain name obtained from DHCP server (default) 2.255.) Go back to start of present step: Step 2.) Subnet_1 (default) 1 Step Complete.) Yes (default) 2.net Gateway: 3.255.2.) Finish wizard and apply settings (default) 2.3. Do you want to : 1.1 ---------------------Number of Networks:1 ---------------------Network: Subnet_1 (default) ---------------------IP Address: 2.) Quit wizard and lose all settings 1 You have successfully configured the network settings on your StoreOnce Appliance.) (default) 2.) Gateway obtained from DHCP server (default) 2. The network configuration wizard 21 .) Yes 1 Select a default network (The default network shall be used as the default gateway subnet) 1.) No (default) 2.) Go back to previous step: Step 1.1 Do you want to configure the network domain name or get domain name from DHCP? 1.local) 2 Enter domain name : mydomain.1.) 4.) 3.1.168.0.168.local ---------------------Network: Subnet_1 ---------------------IP Address: 192.1 Bonding Mode: 6 (Active Load Balance Bonding) Interfaces:eth0 eth1 Is this configuration correct? 1.0 Domain Name: kev.) Set gateway manually 2 Enter gateway IP address : 192.2 Net Mask: 255.168.168.) Quit wizard and lose all settings 1 Step 3.1.255.) No 1 Do you want to configure another subnet? 1.0 Do you want to configure a static default gateway for this subnet or get gateway from DHCP? 1.) 3.2.27 Net Mask: 255.g.3 Bonding Mode: 6 (Active Load Balance Bonding) Interfaces:eth0 eth2 Press any key to continue Step Complete.) Go back to start of present step: Step 3.) Set domain name manually (e. Refer to the HP StoreOnce CLI Reference Guide for the full range of network and save and restore commands. • • • NOTE: If creating additional network configuration files Additional configuration files may be created according to networking requirements. • • • Default network configuration The name of the default configuration is Factory_Default_Configuration and you can display its details as follows: #net show config Factory_Default_Configuration Network Name: Factory_Default_Configuration Network Description: default Write Protected: no DNS Servers: ---------------------Number of Networks:1 ---------------------22 Network configuration . one (and only one) subnet must always be designated as the default gateway for routing traffic to IP addresses that are not within the configured subnets Syntax examples of creating configuration files are included later in this chapter. validate the file and activate the file. they can be bonded The parameters specified for the network ports are unique to that subnet. The following guidelines apply: • • • • There are two fixed configuration filenames reserved for the system that cannot be used: Factory_Default_Configuration and current There may be up to 16 configuration files on any StoreOnce Backup system. All are carried using StoreOnce CLI commands. HP StoreOnce 4420/4410 and 2620 Backup systems have two ports and can be attached to two 1GbE subnets. be sure to use the StoreOnce CLI to create a configuration save and restore file. Once you have finished creating a configuration and whenever you modify a configuration. and manage the appliance. if multiple ports are defined. Each subnet may have one or more network ports. Once a file is activated. There can be only one current file. it becomes the current file. This guide only describes those commands that should be used for initial configuration. you may use DHCP in one subnet and static addressing in another If multiple subnets are defined. HP StoreOnce 4440/4430 also have two 10GbE ports and could be connected to four different subnets (2 x 1GbE and 2 x 10GbE).More about the configuration file Structure of the configuration file • • The configuration file is a container holding one or more subnets The number of subnets defined within the file is governed by the number of network ports available on the StoreOnce Backup system and the way in which the user wishes to back up and replicate data. but only one can be active Filenames are alpha numeric There are three stages to applying a new network configuration: create the configuration file. as shown in the worked examples below. There is a single port and the connection is to the 1GbE network adapter (eth0/LAN port1).Network: subnet_one ---------------------IP Address: dhcp Net Mask: dhcp Domain Name: dhcp Gateway: dhcp Bonding Mode: Not applicable Default Network: yes Interfaces:eth0 Command Successful In the example above the DHCP connection has been successful. Identifying network ports available All systems have two 1GbE ports that are identified as eth0 (LAN port 1) and eth1 (LAN port 2). use the following StoreOnce CLI command: # net show ports This command will display the port layout of the StoreOnce Backup system with details of the ports. You cannot modify or delete the default configuration — it is always eth0 port in DHCP mode — but you can create a new configuration file and activate it so that it becomes the Current configuration. This is recommended for installations that require link aggregation and high availability or that wish to use 10GbE ports. If you do not know what ports are available on your system. HP StoreOnce 4400 Series Backup systems have four 1GbE ports. # net show ports ============================ Node =================================== | || || | | || | 1 Gb Port 4 | (unused) || | | || || | port 1 | | | || | 1 Gb Port 3 | (unused) || | | || || | port 2 | | | || | 1 Gb Port 2 | || | | || || 10GbE | | | Ilo | || | 1 Gb Port 1 | || | | || || | ===================================================================== Port Number OS Hardware Bonds P1 eth0 P2 eth1 P3 eth2 P4 eth3 P5 eth4 P6 eth5 1G/10G 1 Gig 1 Gig 1 Gig 1 Gig 10 Gig 10 Gig Bonding Modes Supported 1 Active Passive Bonding (default) 4 Link Aggregate Control Protocol (LACP) Bonding 6 Active Load Balance Bonding Command Successful Identifying network ports available 23 . of which eth0 and eth1 are used and eth2 and eth3 are unused. They also have an additional two 10GbE ports that are identified as eth4 and eth5. In our example.g.168.168. 4.1. However. 192. 3.g 192. 192. it is necessary to create a new configuration file and apply it before you can access the StoreOnce Management Console via the network. #net create config onegigportconfig writeprotect no nl dns 192.1. this might be the case with HP StoreOnce 42xx and 44xx Backup systems if the customer is backing up mainly to FC virtual tape libraries. if the 1 GbE network requires static addressing.1.g. Make sure one of the 1GbE LAN ports is physically connected before starting to re-configure. Validate the new configuration. 6. as Admin user.1.1 Domain Name (domain extension for the device) e. #net validate config onegigportconfig Activate the new configuration. and configure the network directly via the StoreOnce CLI.g.192.com DNS server addresses (address of the server which translates hostnames to IP addresses) e.Network configuration examples not using the wizard Example 1: Single port 1GbE connection If single port mode using a 1GbE network is acceptable and the network is DHCP enabled. Connect a console and keyboard directly to the ports on the back of the StoreOnce Backup system.168. #net activate config onegigportconfig 24 Network configuration .10.168. Create a new configuration using the command: #net create config <config_name>. When assigning static IP settings. hp. 255. no further network configuration is required as long as the Backup system is connected via LAN Port 1.255.50 Subnet Mask e.100 netmask 255. we shall call the file onegigportconfig.1 port eth0 5.g.255.1. admin).1. 2.168.1 Optional information is: • • To configure connection to a static 1GbE network 1.255. we shall use LAN Port 1 (eth0) in our example.168. For example. You will need to connect directly to the appliance. Using an SSH application (freely available on the internet) connect to the StoreOnce CLI from the console as Admin user (Admin.2 subnet net1 default yes nl ipaddr 192. the required information is: • • • An IP Address for the device e.0 Default Gateway (address of the server or router which provides external network connection) e.0 gateway 192.168.255.10. It does not matter which one is connected. 5. Configuring high availability bonding. 1.2 subnet bondnet1 default yes nl ipaddr 192.168. so we have to create a new configuration file.0 Domain Name: Gateway: 192.1 bonding 6 port eth0.10.192. Connect to the StoreOnce CLI from any client on the same network as an Admin user (Admin. Mode 6. 2.255. 3. Make sure both 1 GbE ports are physically connected before starting to re-configure.168.168.168. on the 1GbE network (all platforms) For this example.1. but the system will benefit from link aggregation and continuous availability should one port fail.168.eth1 4.168. You can check the configuration file in a number of ways — we shall use the net show config current command: #net show config current Network Name: current Network Description: onegigportconfig Write Protected: no DNS Servers:192.1 Bonding Mode: Not applicable Default Network: yes Interfaces:eth0 Command Successful NOTE: If setting up a single 10GbE port on an HP StoreOnce 44xx Backup system to be the initial configuration. #net activate config bondedports Network configuration examples not using the wizard 25 .1.1.1.10. This means that both ports will be connected to the same network for all Management and StoreOnce functions.10.168. the StoreOnce Backup system is available on the network but we now want to configure high availability Mode 6 bonding on the 1GbE ports.192.0 gateway 192. Create a new bonded configuration using the command #net create config <config_name>.255.255.2 ---------------------Number of Networks:1 ---------------------Network: subnet_one ---------------------IP Address: 192.1.100 netmask 255.255. We are assuming that the Default Network Configuration is active.100 Net Mask: 255. the process is exactly the same. admin). #net validate config bondedports Activate the new configuration.10. Validate the new configuration. which we shall call bondedports and we shall provide static IP addresses. #net create config bondedports writeprotect no nl dns 192. but you would connect to the required 10GbE port and specify eth4 or eth5 as the port parameter in the CLI command.1.168.7. 1 domain mycompany.10. net add subnet <existingconfig> subnet <newsubnetname> [subnet parameters] #net add subnet onegigportconfig subnet subnet_two default no nl ipaddr 192.1 Bonding Mode: 6 (Active Load Balance Bonding) Default Network: yes Interfaces:eth0. is to bond the 1GbE ports to the network that is used to access the StoreOnce Management Console (GUI and CLI) and to bond the 10GbE ports to the network that is used to backup and replicate data.local port eth1 4. This may be useful if company policy requires a StoreOnce function to be restricted to a specific network.2.0 gateway 192.255. replication could be on one network while other functions are via the second network. You can check the configuration file is active using: #net show config current Network Name: current Network Description: bondedports Write Protected: no DNS Servers:192.168.168. #net validate config onegigportconfig Activate the new configuration. #net activate config onegigportconfig 26 Network configuration .1.192. 5. Validate the new configuration.1.255.10.255. admin). A more common implementation. • For this example.168. Connect to the StoreOnce CLI from any client on the same network as an Admin user (Admin. subnet_two.2 ---------------------Number of Networks:1 ---------------------Network: bondnet_1 ---------------------IP Address: 192.100 netmask 255. 3.6. Make sure both 1 GbE ports are physically connected before starting to re-configure.eth1 Command Successful Adding a second network without bonding (example shows 1GbE network) It is possible to create a network configuration that defines as many subnets as there are ports available on the HP StoreOnce Backup system • HP StoreOnce 26xx and 42xx Backup systems have two 1GbE ports and may be connected to two separate networks.168. 2. Add new subnet to the configuration file.255. to the configuration file called onegigportconfig. however.2.0 Domain Name: Gateway: 192.1.100 Net Mask: 255. we shall add a subnet. HP StoreOnce 44xx Backup systems have two 1GbE and two 10GbE ports and may be connected to four separate networks. For example.168. 1.168. We shall call the second subnet bond_net2 1. net show ports 3. we are assuming you have already created a new configuration file to configure HA bonding on 1GbE ports and called it bondedports.168.1 Bonding Mode: Not applicable Default Network: yes Interfaces:eth0 Command Successful ---------------------Network: subnet_two ---------------------IP Address: 192.0 gateway 192. 5. We are going to modify it to add a second subnet for the 10GbE network and bond the 10GbE ports.0 Domain Name: Gateway: 192.255. Make sure both 10 GbE ports are physically connected before starting to re-configure. 2.100 Net Mask: 255.2.110.168. net add subnet <existingconfig> subnet <newsubnetname> [subnet parameters] #net add subnet bondedports subnet bond_net2 default no nl ipaddr 192. Validate the new configuration. #net activate config bondedports Network configuration examples not using the wizard 27 .168. Connect to the StoreOnce CLI from any client on the same network as admin user (Admin.eth5 4.100 netmask 255. #net validate config bondedports Activate the new configuration.135. Add a new subnet called bond_net2 to the bondedports configuration file.6.255.100 Net Mask: 255.110.168.52 ---------------------Number of Networks:2 ---------------------Network: subnet_one ---------------------IP Address: 192.1 Bonding Mode: Not applicable Default Network: no Interfaces:eth1 Command Successful Example 3: Adding the 10GbE network (4400 Series only) For this example. The subnet name already configured is bond_net1.0 Domain Name: Gateway: 192.2.168.1. using network bonding mode 6.168.1 nl domain mycompany. admin) and display the port details. You can check the configuration file using: net show config current Network Name: current Network Description: onegigportconfig Write Protected: no DNS Servers:16.2.255.255.135.local bonding 6 port eth4.51 16.255.255.2.1. 6.100 Net Mask: 255.eth5 Command Successful 28 Network configuration .local Gateway: 192.255.255.168.100 Net Mask: 255.2.255.1.0 Domain Name: Gateway: 192.0 Domain Name: mycompany.168.2.168.1. You can check the configuration file using: net show config current Network Name: current Network Description: bondedports Write Protected: no DNS Servers: ---------------------Number of Networks:2 ---------------------Network: bond_net1 ---------------------IP Address: 192.168.eth1 ---------------------Network: bond_net2 ---------------------IP Address: 192.1 Bonding Mode: 6 (Active Load Balance Bonding) Default Network: yes Interfaces:eth0.1 Bonding Mode: 6 (Active Load Balance Bonding) Default Network: no Interfaces:eth4.255. LTO-3. VTL only) 29 . the HP StoreOnce Backup system does not appear as a device under My Computer and it is not mapped to a drive letter. iSCSI and FC installation and configuration In this chapter: • • • Driver installation (VTL only) (page 29) iSCSI Initiator (VTL only) (page 30) Fibre Channel configuration (page 39) Driver installation (optional. NOTE: Certain backup applications require you to use their own drivers for both the tape device and medium changer. HP LTO Tape driver The HP LTO Tape driver must be installed to allow your system to recognize the Ultrium tape devices created by the HP StoreOnce Backup system. if you have installed drivers. Tape drivers can be installed from the drivers directory on the HP StoreOnce Backup system CD-ROM. Device Manager After installation. you may need to manually update the drivers after installing the HP StoreOnce Backup system. It is important not to confuse emulation type with cartridge size. For many applications these will be installed automatically during the software installation process. an HP LTO Tape driver and a medium changer driver. two drivers are required. where they are supplied as an installer application and as driver files for manual installation. LTO-4 or LTO-5 device. If the backup software is already installed.com/support.5 Drivers. Medium changer driver No additional medium changer driver is required because Microsoft Windows provides a suitable generic driver and all backup applications provide their own changer drivers. The HP StoreOnce Backup system allows you to pick whatever cartridge size you like (up to 3. The tape drive is configurable as an LTO-2. Driver installation (optional.hp. This is the default behavior of the tape drive and there is no need and no way to change it on the HP StoreOnce Backup system. Emulation type is totally independent from cartridge size. You must always use a backup application on the host machine to back up and restore data. it can be seen as a tape drive (1) and medium changer (2) from Device Manager. Also check the HP website for driver updates at http://www. However. VTL only) If you intend to create Virtual Tape Devices on the HP StoreOnce Backup system.2 TB). HP is not permitted to include the iSCSI initiator on the CD. Catalyst stores or NAS shares on your HP StoreOnce Backup system. However. No functionality is provided by this device and no driver is required. it will not be able to connect to the library configured on the HP StoreOnce Backup system and will not be able to perform backups. iSCSI and FC installation and configuration . you may use the StoreOnce GUI or CLI to create FC library devices. it is not necessary. Do this through the Control Panel. a new “unknown” device will be discovered in Device Manager. VTL only) This section is not relevant if you are configuring only FC library devices. For Windows systems the Microsoft iSCSI initiator is required to connect to any Virtual Tape Libraries created on the HP StoreOnce Backup system. This device is required only to ensure that a Fibre Channel target exists as LUN 0 in the SAN. but not with XP/2003 or earlier. it must be retrieved from the Microsoft website. if required. If you are configuring your HP StoreOnce Backup system to have iSCSI Virtual Tape Devices (for hosts attached via the LAN ports). For Linux and UNIX operating systems an iSCSI initiator is embedded in the operating system. Please refer to the Linux and UNIX Configuration Guide on the HP StoreOnce Backup system CD-ROM for further information. iSCSI Initiator (optional. this section is relevant. So. It defines how SCSI packets are translated to Ethernet packets and connects to the required devices. An iSCSI initiator may be hardware or software and should be running on each host. This component must be configured manually by the user to run on startup.NOTE: For a Fibre Channel Backup system. see the HP StoreOnce Backup system user guide. The iSCSI initiator ships with later versions of Microsoft Windows. If the host does not have an iSCSI initiator. Make sure that you have downloaded the latest operating system patches before you configure your system. iSCSI is a protocol for sending SCSI commands via Ethernet. NOTE: FC products may be configured with a mixture of FC and iSCSI Virtual Tape Devices. 30 Drivers. if you are configuring it to have only FC devices (attached via the FC ports). NOTE: With some versions of Windows the iSCSI initiator service is not started by default. 3. NOTE: The screenshots below may not be correct for your operating system. An 'Authentication Failure' message will occur if the same 'secret' and 'user name' information are not entered into the iSCSI Initiator screen and the Web Management Interface. The size of the CHAP secret is between 12 and 16 characters. Select the result that takes you to the Download page and choose the download that is appropriate for your host. 2. It relies on a "secret" known only to the target and initiator. They are taken from an iSCSI Initiator running on a Windows 7 operating system. Download the iSCSI initiator and install it on the host. The Microsoft iSCSI Initiator The Microsoft iSCSI initiator contains a number of tabs. Connect to the devices using the CHAP user name and secret that you configured on the Targets tab. go to the Microsoft website and search on iSCSI initiator. VTL only) 31 . This section describes the information that must be provided in order to connect the host to a device on the HP StoreOnce Backup system. 3. The authentication method supported on StoreOnce products is CHAP. iSCSI Initiator (optional. but it is supported for those companies that have an IT policy that requires them to use authentication. Set up the Targets in the iSCSI Initiator. you will need to configure the necessary fields on the iSCSI Initiator and also ensure that the corresponding information is supplied in the StoreOnce GUI. please download the “User Guide” from the Microsoft website for more information. recommended process if you wish to enable authentication is: Create the devices on the StoreOnce GUI or CLI. Further details on authentication and CHAP can be found within standard iSCSI protocol documentation.Manual iSCSI initiator installation 1. 2. The iSCSI Initiator and Authentication Authentication is not required for the HP StoreOnce Backup system. and must be entered in exactly the same format in both the Web Management Interface and the iSCSI initiator. On a machine that supports an external internet connection. It does not provide a comprehensive description of all the tabs. accepting all the default settings. The 1. If this is the case. This enables the Initiator to log into the target device on the HP StoreOnce Backup system and the target device to log into the Initiator. At this point there are no target portals. Select the Discovery tab.1. The Targets tab is the default tab when you run the iSCSI Initiator for the first time. iSCSI and FC installation and configuration . 32 Drivers. At this point no targets have been discovered. 2. 4. VTL only) 33 . Do not change the Port. it should be 3260.3. You must enter the IP address or fully qualified domain name of the HP StoreOnce Backup system (for example. Click on OK to add the target portal to the Discovery page.. mystoreonce. You may need to click Refresh.mydomain..com) to add it as a target portal for the host on the Discovery tab. iSCSI Initiator (optional. Click Discover Portal. You must log on to the appropriate targets for your host. 34 Drivers. there will be a target device for each drive. When you run the iSCSI Initiator manually.5. Remember that each library has at least two devices and you must log onto each one separately. If the emulation type you have selected allows more drives. iSCSI and FC installation and configuration . new devices have a status of Inactive on the Targets tab. . We recommend that you enable the first checkbox to make the connection a Favorite target. 7. so that you do not have to manually connect to it in the future. VTL only) 35 . The targets are now showing as Connected. Select the target in the list and click on Connect.. NOTE: If you wish to use CHAP authentication. See separate section below for more details about CHAP authentication. before you click OK. iSCSI Initiator (optional. click Advanced. Click OK.6. iSCSI and FC installation and configuration .36 Drivers. ) CHAP Authentication 1. (IPSec Tunnel Mode is not supported.) 2. When you use the StoreOnce GUI or CLI to create library devices.8. Look at the Configuration tab. The CHAP secret may be between 12 and 16 alphanumeric characters. Check Enable CHAP logon and enter the secret in the Target Secret box. It should be the same string as you enter for the Initiator CHAP Secret and the Name is used for Initiator User Name on the StoreOnce Management Interface. See the HP StoreOnce Backup system user guide for more information. you must provide the iSCSI Initiator Name. iSCSI Initiator (optional. which you will find on this tab. click Advanced. on the Connect to Target dialog... If you wish to use CHAP authentication . VTL only) 37 . (You also use this tab to set up the CHAP secret if you have enabled mutual authentication. You must also provide the Target User Name and Secret when you configure the device in the StoreOnce Management Console. it is for information only. (To disconnect the device without rebooting.3. The secret for mutual authentication is set on the Configuration tab. go back to the Targets tab. If you want to use mutual authentication. and click Disconnect.) 38 Drivers. you must select the device on this tab and Remove it. iSCSI and FC installation and configuration . if you want to stop the host automatically connecting to a device. However. make sure that the Perform mutual authentication box is checked. which means that the target must also log on to the Initiator. During initial configuration. select the device. Favorite Targets tab The Favorite Targets tab shows the targets that have been configured to restore automatically on reboot. The switch must have a multi-mode transceiver that supports speeds of: • • 4. 2. the StoreOnce Management Console always requires an Ethernet connection. HP StoreOnce 4400 Series: 8Gbs (preferred). see the HP StoreOnce Backup system User Guide or online Help. Fibre Channel connection The HP StoreOnce Backup system is supplied with the correct FC card pre-installed. 4Gbs or 2Gbs HP StoreOnce 4200 Series: 4Gbs (preferred) or 2Gbs When you use the StoreOnce GUI or CLI to create the library device. you should still connect to an Ethernet port. For information about the other fields. When using FC to back up hosts. Connect to the appropriate LAN port.5/125 cable to connect the port(s) on the FC card in the HP StoreOnce Backup system to the Fibre Channel Switch.Fibre Channel configuration Backup and restore is supported over both Ethernet networks and Fibre Channel SAN. Fibre Channel configuration 39 . It does not include FC cables. 1. 3. be sure to select one of the FC ports. The following example shows the Port drop-down in the StoreOnce GUI. However. Use a FC Multimode 50/125 (preferred) or 62. disk arrays. 6. HP recommends the following for determining how and when to use zoning. Host-centric zoning is implemented by creating a specific zone for each server or host.) The library device(s) should now be visible to the host. Zoning Zoning is only required if a switched fabric topology is used. Large fabric (128 ports or more)—use host-centric zoning and split disk and tape targets. Small to medium fabric (16 . and it simplifies the device discovery process. The benefits of zoning include but are not limited to: • • • • Limiting unnecessary discoveries on the HP StoreOnce Backup system Reducing stress on the HP StoreOnce Backup system and its library devices by polling agents Reducing the time it takes to debug and resolve anomalies in the backup/restore environment Reducing the potential for conflict with untested third-party products Zoning may not always be required for configurations that are already small or simple. (See next section. iSCSI and FC installation and configuration . but coexistence of the multipath software and tape devices). • • Small fabric (16 ports or less)—may not need zoning. and tape libraries to only see what hosts and targets they need to see and use. Zoning provides a way for servers. It may be necessary to perform a system re-scan. it is best to make use of zoning tools to help keep the backup/restore environment simple and less susceptible to the effects of changing or problematic SANs.128 ports)—use host-centric zoning. Due to complexities in multi-hosting tape devices on SANs. Typically the bigger the SAN is. Host-centric zoning prevents a server from detecting any other devices on the SAN or including other servers.5. Splitting disk and tape targets into separate zones will help to keep the HP StoreOnce Backup • • 40 Drivers. Disk and tape on the same pair of HBAs is supported along with the coexistence of array multipath software (no multipath to tape or library devices on the HP StoreOnce Backup system. and adding only those storage elements to be utilized by that host. if required. Configure zones on the FC Fabric/Switch. the more zoning is needed. ahead of the virtual devices. At this time these devices are part of the StoreOnce VTL implementation and are not an error or fault condition. The S/N-MY5040204H string is an indication of the QLC HBA’s SN not any SN of an appliance/node. dedicate HBAs for disk and tape. Often the diagnostic device will be listed above the other virtual devices as it logs in first. this means there are wo ports for an HP D2D41 12. if Port 2. Diagnostic Fibre Channel Device For each FC port there will be a Diagnostic Fibre Channel Device presented to the Fabric.system free from discovering disk controllers which it doesn't need to see. where practical. the Node Name string will end with “Port-2”. If this is Node Port 1. 4312 or 4324 appliance. the Node Name string will be as above but. There will be one per active FC physical port. Fibre Channel configuration 41 . The Diagnostic Fibre Channel device can be identified by the following example text: Symbolic Port Name "HP D2D S/N-CZJ1440JBS HP D2DBS Diagnostic Fibre Channel S/N-MY5040204H Port-1" Symbolic Node Name "HP D2D S/N-CZJ1440JBS HP D2DBS Diagnostic Fibre Channel S/N-MY5040204H" A virtual driver or loader would be identified by the following example text: Symbolic Port Name "HP D2D S/N-CZJ1440JBS HP Ultrium 4-SCSI Fibre Channel S/N-CZJ1440JC5 Port-0" Symbolic Node Name "HP D2D S/N-CZJ1440JBS HP Ultrium 4-SCSI Fibre Channel S/N-CZJ1440JC5" In the above the S/N-CZJ1440JBS for all devices should be identical. NOTE: Overlapping zones are supported. It is recommended that these devices be removed from the switch zone that is also used for virtual drives and loaders. For optimal performance. 6 Completing the installation To complete the installation you should use StoreOnce CLI commands: • • • • • • Set the time and date and NTP server. as shown in the following example: # time show config NTP Server(s) . Apply any licenses for additional capacity. Install any software updates. Perform a configuration save. Make sure you know what the UTC time is and then set the system clock using the following command: time set utc <mm/dd/yyyy hh:mm:ss> NOTE: If defining an NTP server. You can check the configuration.mycompany. if required. as described below. Configure SNMP. Setting up time and date 1. See the HP StoreOnce Backup system user guide. snmp enable 42 Completing the installation . Open the puTTy (or other ssh) application and log into the StoreOnce CLI. Enter the following command to enable SNMP. if needed.net nl TimeZone nl nl : BST : 09/19/2012 12:37:40 : 09/19/2012 13:37:40 UTC LocalTime nl Configuring SNMP This feature provides an HP StoreOnce Backup system with the ability to act as a Network Element in an SNMP network so that it can communicate effectively with Network Management Stations using SNMP (Simple Network Management Protocol). which provides authentication. See the HP StoreOnce Backup system user guide. It supports SNMPv1 and SNMPv3. as described below. 2. 1.— — — — — — ntp. The StoreOnce implementation of SNMP is compatible with and has been tested with HP System Insight Manager (HP-SIM). Open the puTTy (or other ssh) application and log into the StoreOnce CLI. replication or Catalyst. if required. Set up email notifications using the StoreOnce GUI. still set UTC because this will result in a quick synchronization with NTP. enter its IP address or FQDN using the StoreOnce CLI command: time add ntpserver <IP address or FQDN> 5. 4. if required. See the HP StoreOnce Backup system user guide. You use the StoreOnce CLI to enable this feature and configure various settings. If you have defined an NTP server. 2. See the release notes and the HP StoreOnce Backup system user guide. as described below. 3. Set the time zone using the following command: time set timezone You will be asked to select a continent/ocean and country as part of the command sequence. See the HP StoreOnce CLI Reference Guide for more detailed information.mycompany.3. snmp add trapsink mysimserver. The following example is a basic example to capture alerts that are broadcast to the public community.local trap-community public events alert Configuring SNMP 43 . Figure 10 Front view of the HP StoreOnce 4430 Backup system 1. such as power supply or fan failure 3. 5. system Health LED Steady green: Hardware is performing correctly Flashing amber: degraded condition Flashing red: critical condition. system Insight Display The HP systems Insight Display LEDs represent the system board layout and may be useful for troubleshooting. which quadruples physical storage capacity. device ready to use Steady amber: Device switched off or in hibernation with power connected Off: No power connected 2.7 Understanding LEDs In this chapter: • • • • • • • Front view of the HP StoreOnce 4430/4420 Backup system (page 44) Front view of the HP StoreOnce 4210/4220 Backup system (page 45) Front view of the HP StoreOnce 2620 Backup system (page 45) 1GbE LAN port LEDs (page 46) Drive LEDs (page 47) Fibre Channel card LEDs (page 47) Capacity upgrade kit LEDs (page 48) Front view of the HP StoreOnce 4430/4420 Backup system The HP StoreOnce 4400 Series Backup system is available in two models: • • HP StoreOnce 4430 Backup system which has 12 x 2 TB disks HP StoreOnce 4420 Backup system which has 12 x 1 TB disks Both models support connection of up to three expansion shelves (Capacity Upgrade Kits). Each drive has LEDs. Power On button/LED Steady green: Power connected. Beacon LED Steady blue: identifies the unit Amber: Power off or system hardware fault 4. Hot plug drives 44 Understanding LEDs . See the “Maintenance and Service Guide” for more details. however the configured available disk capacity of the system is approximately 50% of this available disk capacity.Front view of the HP StoreOnce 4210/4220 Backup system The HP StoreOnce 4200 Series Backup system is available in two models: • • StoreOnce 4220 Backup system which has 12 x 1 TB disks StoreOnce 4210 Backup system which also has 12 x 1 GB disks. Figure 1 1 Front view of the HP StoreOnce 4220/4210 Backup system 1. which doubles physical storage capacity. Both models support connection of a single expansion shelf (Capacity Upgrade Kit). It does not support connection of an expansion shelf (Capacity Upgrade Kit). Power On button/LED Steady green: Power connected. Amber: Power off or system hardware fault 4. The system cannot be upgraded to use the whole capacity of the fitted disks because the product is not fitted with the required memory or processor to make use of the additional capacity. System Health LED Steady green: Hardware is performing correctly Flashing amber: degraded condition Flashing red: critical condition. such as power supply or fan failure 5. and 6. Front view of the HP StoreOnce 4210/4220 Backup system 45 . The LED can be beaconed on and off from the StoreOnce Management Console. Beacon LED Steady blue: identifies the unit. LAN port LEDS Flashing green: network connection Off: no network connection or network not configured 7. Disk Online LED Front view of the HP StoreOnce 2620 Backup system The HP StoreOnce 2620 Backup system has 4 x 1 TB disks. device ready to use Steady amber: Device switched off or in hibernation with power connected Off: No power connected 2. Disk Beacon LED 8. Hot plug drives 3. 46 Understanding LEDs . such as power supply or fan failure 5. and 6. Hot plug drives 3. Steady amber: The LAN connection is using a GbE link. LAN network speed LED indicator Steady green: The LAN connection is using 10 Mbps/100 Mbps link. device ready to use Steady amber: Device switched off or in hibernation with power connected Off: No power connected 2. LAN port LEDS Flashing green: network connection Off: no network connection or network not configured 1GbE LAN port LEDs The 1GbE LAN ports have two LEDs. Appliance Beacon LED 4. as illustrated on the rear of an HP StoreOnce 4220 Backup system below.Figure 12 Front view of the HP StoreOnce 2620 Backup system 1. Steady green: Hardware is performing correctly Flashing amber: degraded condition Flashing red: critical condition. Off: No connection. system Health LED Steady blue: identifies the unit. The LED can be beaconed on and off from the StoreOnce Management Console. Figure 13 1GbE LAN port LEDs (example shows HP StoreOnce 4220 Backup system) 1. Power On button/LED Steady green: Power connected. Power on after software initialization. Disk Online LED Steady green: Online. software fault (OK) Connected at: 2 (HP D2D4300 Series only) or 1 (all other FC systems) Gb/s Activity at 2 (HP D2D4300 Series only) or 1 (all other FC systems) Gb/s (OK) Connected at 4 (HP D2D4300 Series only) or 2 (all other FC systems) Gb/s Activity at 4 (HP D2D4300 Series only) or 2 (all other FC systems) Gb/s (OK) Connected at 8 (HP D2D4300 Series only) or 4 (all other FC systems) Gb/s Activity at 8 (HP D2D4300 Series only) or 4 (all other FC systems) Gb/s Hot-plug drive LEDs 47 . The LED can be beaconed on and off from the StoreOnce Management Console. Disk beacon LED Steady blue: identifies a specific disk within the unit. Awaiting HBA software initialization.2. Link not initialized. Fibre Channel card LEDs If you have a Fibre Channel version of the HP StoreOnce Backup system. LAN activity status LED indicator Flashing green: Ongoing network data activity. Hot-plug drive LEDs The status of hot-plug hard drives installed in the server is indicated by the drive activity LED indicator located on the front panel of the server. there are three LEDs adjacent to each FC port. no activity Flashing green: Ongoing disk activity Steady amber: Disk has failed Flashing amber: Predictive disk failure Off: The disk is not a part of RAID 2. Table 1 FC card LEDs Yellow LED Off On Flashing Alternately flashing Off Off Off Off On Flashing Green LED Off On Flashing Alternately flashing Off Off On Flashing Off Off Amber LED Off On Flashing Alternately flashing On Flashing Off Off Off Off Activity Power Off (OK) Power on before or after software initialization. Figure 14 Drive LEDs 1. Off: No network data activity or no connection. Fault LED Amber: Fault condition Off: No fault condition 3. Health LED Green: system activity Off: No system activity 2. UID button/LED Blue: Identified Flashing blue: Active remote management Off: No remote management 48 Understanding LEDs . Figure 15 Capacity Upgrade LEDs 1.Capacity upgrade kit LEDs There are three LEDs on the front of the Capacity Upgrade Kit. models with 4Gb FC card have a theoretical limit of 127 devices per FC port on a host or switch Connecting to the network 49 . • • For iSCSI devices: Make sure that the iSCSI initiator is connected to the devices and log on to them.hp. More detailed troubleshooting information can be found at http://www. For FC devices: Models with an 8Gb FC card have a theoretical limit of 255 devices per FC port on a host or switch. (See also Understanding LEDs (page 44).hp. please ensure that there is a CAT-5E (or above) Ethernet cable connected to network port. if they are not. please check the following: 1. configure them on the Targets tab of the iSCSI Initiator. Regardless of the network configuration mode and interface type. Ensure that you have selected the correct IP Address for the network you are using. Check that the LEDs are flashing on the LAN Port. If you still cannot access the device. This chapter provides troubleshooting information on: • • • • • • • Connecting to the network (page 49) Connecting to the StoreOnce Backup System from the backup application (page 49) Performance (page 50) Using the 10-Gb ports (page 50) Power off and power on (page 51) Cannot connect to NAS share (page 51) Cannot access a storage shelf (page 51) Connecting to the network If you cannot access your device on the network. If you still cannot access the HP StoreOnce Backup system. Are you using DHCP or Static IP addressing for your HP StoreOnce Backup system? If you are unsure of your settings. If LEDs are flashing. IPv6 mode is not supported. 2. contact HP Support. you do not have a network connection – check your Ethernet cable or consult your network administrator.com/go/ebs for supported applications. check that you have the correct IP address for your HP StoreOnce Backup system. At this time.8 Troubleshooting Use the information in this chapter to troubleshoot problems. check Device Manager to make sure it is accessible from the host. Connecting to the StoreOnce Backup system from the backup application Make sure you have the latest version or software patches for the backup application. Stop and restart the backup application services after the backup device has been discovered. Please see http://www. please use the StoreOnce CLI command: # net show status all 3.) • • If no LEDs are flashing. Is your network running IPv4 mode? • • • 4.com/support. the HP StoreOnce Backup system does not support DHCPv6. 50 Troubleshooting . NAS and Replication implementations document on the HP Manuals page for detailed guidance. Performance Your HP StoreOnce Backup system is designed for high performance backup and restore operations according to the specification documented. The limit for Windows or Linux hosts using the iSCSI interface is 64. it requires careful configuration. Power off and power on There are no commands within the GUI to control the power on/off or reboot the appliance. It is possible to configure more drive and library devices than a host can access. The LEDs on the 10GbE card (at the rear of the HP StoreOnce Backup system) also help identify network activity. Network For iSCSI devices the HP StoreOnce Backup system is designed to be run on a 1Gb or 10Gb (HP StoreOnce 44xx Series) network. There are many reasons why you may not see the performance you expected from your HP StoreOnce Backup system. make sure that the media servers and PCs are configured correctly to select the 10GbE network for data transfer. All the commands should be run from the StoreOnce CLI. Or use iLO2 to monitor the network ports. Your HP Backup system is not optimized for your network and application. The server will be in the off state. Power off system shutdown: This gracefully shuts down the appliance by shutting down all services before powering down the server. This means when you power back up.NOTE: There are practical limitations on the number of devices that each host and FC switch or HBA can access. Also. Your backup application is not optimized. and will require powering on via the power button or StoreOnce CLI. Powering up servers Power up the server using the power on button on the server to trigger a cold boot and automatically power up. Please refer to the StoreOnce Best Practices for VTL. Using the 10Gb ports (HP StoreOnce B44xx only) If data transfer seems slow: • • • Check that the 10Gb ports are configured. the deduplication stores will start up from a clean state. Although the Fibre Channel connection supports a greater theoretical number of devices per FC port on a host or switch. • • • Your own network speed or disk access is not fast enough to allow streaming of data. Performance will be reduced if a 100BaseT network is used. However. The LEDs on the front panel (1–Gb ports only) and on the network ports and also warnings on the Web Management Interface will indicate the network speeds at which the device is operating. it is recommended that no more than 64 devices are configured for use by a single host. Delete the share on the HP StoreOnce Backup system without unmounting it from the Linux box. the system Health LED on the front panel will probably be flashing RED. Power On/Off Problems NOTE: It is not possible to power the HP StoreOnce Backup system on or off from the GUI. When powering off the HP StoreOnce Backup system make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce Backup system is out of action. Reboot and check for hardware errors as the HP StoreOnce Backup system device boots up. Ensure both power supplies are connected and reboot to clear this LED. If it shuts down again. HP StoreOnce Backup system system Health LED is flashing RED (HP 4200 and 4400 Series) One of the two power supplies is faulty or not connected to power at power on time. This means on reboot the deduplication stores will start up from a clean state. It is recommended to power on the second power supply or replace the power supply as soon as possible. If the Power LED is AMBER: If the Power LED is GREEN but you cannot log in. Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems) If you disconnect a storage shelf. If the Power LED is OFF: • • • • Check power is connected to the HP StoreOnce Backup system and is on.Rebooting the system system reboot: This gracefully reboots the appliance by shutting down all services before powering down the server. Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems) 51 . see (page 51). Check the LED on the PSU to ensure it is not faulty (it should be green). 2. Reboot and watch for errors on boot up. Do not daisy chain storage shelves. you must reconnect it to the same port to which it was originally connected. but without any redundancy. The normal boot sequence can take up to 10 minutes. 3. causing a warning condition. Power on the HP StoreOnce Backup system using the Power button. The PSU may be faulty. Recreate the share again with the same name. HP StoreOnce Backup system shuts down automatically If the HP StoreOnce Backup system has found a problem with the internal hardware which requires the device to shutdown to avoid further hardware problems. Create an NFS share and mount it on a Linux box. On power up the HP StoreOnce Backup system runs its fans at high speed for approximately 10 seconds before returning to normal speed. The HP StoreOnce Backup system will work satisfactorily with one power supply. Cannot connect to a NAS share The following sequence will cause problems when connecting to a NAS share. HP StoreOnce Backup system does not boot up correctly Check the Power LED on the front panel. 1. but when trying to access the old mount point it will use the previous set of inodes and will therefore not manage to connect. the Linux client will assign a new set of inodes to the new share. Reboot the host Linux system and the connection will work again.In this scenario. 52 Troubleshooting . French. tabs.hp. Intended audience 53 . click Storage Solutions and then select your product. and argument values Monospace. and check boxes Italic text Monospace text Text emphasis • File and directory names • system output • Code • Commands. operate and maintain the HP StoreOnce Backup system. Indicates that failure to follow directions could result in damage to equipment or data. underlined text: http://www. such as menu and list items.About this guide This guide provides information about: • • • Installing the HP StoreOnce Backup system Using the HP StoreOnce Backup system Troubleshooting the HP StoreOnce Backup system Intended audience This guide is intended for users who install. Document conventions and symbols Table 2 Document conventions Convention Blue text: Table 2 (page 53) Blue.com Bold text Element Cross-reference links and e-mail addresses website addresses • Keys that are pressed • Text typed into a GUI element. bold text Emphasized monospace text WARNING! CAUTION: Indicates that failure to follow directions could result in bodily harm or death. their arguments. Related documentation In addition to this guide. buttons. italic text • Code variables • Command variables Monospace. the following document provides related information: • • • ‘Start here' poster for an overview of the installation information in this guide (available in English. German and Japanese) HP StoreOnce Backup system Concepts guide HP StoreOnce Backup system User guide You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section. such as a box • GUI elements that are clicked or selected. com/go/storage http://www. For more information about CSR. collect the following information: • • • • • • Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions Customer self repair HP customer self repair (CSR) programs allow you to repair your StorageWorks product. software updates. For North America.hp. and other product resources. Some parts do not qualify for CSR. the more you feel able to complete. see the CSR website: http://www.register. Your HP-authorized service provider will determine whether a repair can be accomplished by CSR.hp.hp. the better HP can meet your needs. contact your local service provider.com/go/connect http://www. Other questions are optional. However. You can register via the web (http://www.com http://www.hp.com/go/selfrepair Registering your HP StoreOnce Backup system Once you have installed and tested your HP StoreOnce Backup system please take a few minutes to register your product.com/service_locator .hp.com).hp. Provides additional information.com/support Before contacting HP.IMPORTANT: NOTE: Provides clarifying information or specific instructions. see the HP support website: http://www. If a CSR part needs replacing.hp.com/go/e-updates After registering. see the following HP websites: • • • • • 54 http://www. HP technical support For worldwide technical support information.hp.hp. there are a number of questions on the electronic form that are mandatory.com/go/ebs http://www. HP websites For additional information. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www. new driver versions. you will receive e-mail notification of product enhancements. HP ships the part directly to you so that you can install it at your convenience. To ensure your registration is complete. Documentation feedback 55 .com.• • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback.com/support/manuals http://www. please send a message to [email protected]. All submissions become the property of HP. To make comments and suggestions about product documentation. 31 download. 30 D devices fibre channel. 53 text symbols. 39 connecting from backup system troubleshoot. 53 documentation HP website. 48 Capacity UpgradeKit. 53 related documentation. 37 C capacity upgrade kit LEDs. 49 conventions document. 40 Fibre Channel connections. 30 topologies. 29 CHAP secret. 9 safety warnings. 6. 31 iSCSI initiator. 29 L LEDs. 45 StoreOnce 4210/4220 Backup system.Index Symbols 1GbE LAN ports LEDs. 13 CD-ROM contents. 9 . 47 hot-plug drive. 30 Linux and UNIX. 31 iSCSI initiator. 44 StoreOnce 2620/2610 Backup system. 30 downloading. 47 fibre channel and iSCSI. 7 changer driver. 9 rail kit. 1 1 to FC SAN. 7 front view 4400 Series Backup system. 6 F Favorite Targets tab iSCSI initiator. 44 storage capacity. 54 HP LTO driver. 30 E ethernet configurations. 47 Linux iSCSI initiator. 13 mounting Backup system. 54 hot-plug drive LEDs. 48 Fibre Channel. 44 Fibre Channel connection . 7 zoning. 53 customer self repair. 41 document conventions. 53 authentication. 39 LEDs. 15 connecting power. 39 diagnostic fibre channel device. 31 gui see web management interface H hardware connections. 30 iSCSI initiator. 55 download iSCSI. 39 creating devices. 1 1 power cord. 29 I installation Capacity UpgradeKit. 46 4400 Series Backup system front and rear view. 47 HP technical support. 53 providing feedback. 46 capacity upgrade kit. 30 drivers installing manually. 37 CLI running commands. 31 configuring manually. 38 56 Index M mounting Backup system. 45 A audience. 44 1GbE LAN ports. 54 G General tab iSCSI initiator. 9 iSCSI and authentication. 7 help obtaining. 1 1 hardware requirements. 45 storage capacity. 5 logging on to GUI. 29 manual. 51 related documentation. 53 Z zoning. 50 nfs share cannot connect. 45 StoreOnce 4210/4220 Backup system front and rear view. 50 power cord. 30 W web browser recommended settings. 30 R rear view 4400 Series Backup system. 40 S software installation drivers. 50 perfromance. HP. 45 reboot. 1 1 power off. 49. 51 StoreOnce 2620/2610 Backup system front and rear view. 5 P performance troubleshoot. 54 HP Subscriber's Choice for Business. 53 Windows iSCSI initiator. 30 using 10Gb ports troubleshoot. 7 web management interface. 37 technical support HP. 49 network. 54 text symbols. 53 topologies fibre channel. 14 power on/off troubleshoot. 51 power on/off. 45 StoreOnce Backup system definition. 29 using iSCSI. 50 O other sources of information. 15 Subscriber's Choice. 53 T target authentication. 54 symbols in text. 54 service locator website. 7 troubleshoot connecting from backup system. 30 software requirements. 51 V VTL iSCSI initiator. 51 using 10Gb ports. 54 HP . 15 websites customer self repair. 7 storage shelf troubleshoot. 45 storage capacity. 49. 50 power on button.N network troubleshooting. 51 storage shelf. 50 57 . 45 StoreOnce 4210/4220 Backup system. 6. 44 StoreOnce 2620/2610 Backup system. 54 product manuals. 50 U UNIX iSCSI initiator. 50 power on.
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