HP FB950 Errors Actions Warnings

Errors, Actions, and WarningsHP Scitex FB950 Printer Embedded Software 4.30 HP Restricted Errors, Actions, and Warnings Errors Errors are numerical codes that may be displayed on the control panel during initialization or operational failures. Actions Actions are messages displayed in the Attention window on the control panel that indicate a condition that prevents printing. The condition must be resolved before printing can occur. Some Actions can be reset, others will persist until the condition changes. Warnings Warnings are messages displayed in the Attention window on the control panel that indicate a condition or possible condition that could interfere with print quality or printer operation. Warnings will not prevent printing. Some Warnings can be reset, others will persist until the condition changes. Error Code Prefix 0x Any of the error codes on the following pages may also be displayed on the control panel with the prefix “0x”. Example: Table 1 Error Code Prefix Example Error code on control panel Error code listed in this document 0220A005 0220A005 0x0220A005 0220A005 The prefix may be disregarded and the remaining error code looked up in the listing. Action and Warning “Internal Codes” The listings of Actions and Warnings include columns labeled “Internal Codes”. The numbers in these columns are used internally by the software and normally are not displayed on the printer’s control panel. They have been included here for reference purposes. The typical user experience will not include these internal codes, and Actions and Warnings should best be referred to by their normal “A-xx-yyy” or “W-zz-aaa” format as shown in the “Description” column of those same listings. 3 HP Restricted Self-Healing Fuses Numerous error code descriptions refer to fuses. This document takes pains to mention in nearly every instance that the fuses are “self-healing”. This means that when allowed sufficient time to cool, the fuse will re-close on its own. However, if the original problem that caused the fuse to open in the first place has not been corrected, for example, a cable that is shorted to ground, the same error will appear when the printer is restarted. Depending on ambient temperature, the reset time may be 15-20 minutes or longer in extreme environments. During the cool-down phase, the servicing technician should explore possible causes that may have led to the open fuse originally. If the cause is not corrected, the fuse error will appear again on the next power-up. Fuses are found on the motor control board for carriage drive motor, media drive motor, and rail lift motors, and on the I/O board for all other components. So regardless of the component that may be named in the error description, for example, code 01006005, “Hdb +38V Fuse A Blown”, the fuse in question is on the I/O board, not the headboard. If in doubt, consult the electronics assembly documentation or the labels on the electronics assembly that indicate what components are connected to each board. HP Restricted 00000006 Software Error 00000007 Wrong amount of memory installed Bad motherboard memory. If repeatable. request software fix. 00000003 Software Error Initialization Error. 00000000 00000001 No Error To Report Software problem. Upgrade to the latest software version if possible. Software problem. Reinstall the software if already on latest version. document the conditions that cause this error to appear and make a change request. or request software fix. If repeatable. An error has occurred.08-January-2010 H Error Code Error Category Description Causes Resolution Actions No error. Reinstall the software if already on latest version. 00000005 Out of Memory Install correct amount of memory on Reboot printer. document the conditions that cause this error to appear and make a change request. Replace Ebox. Software problem. 00000002 Software Error Null variable error. or a software problem. 00000008 00000009 Errors HP Restricted HP Scitex FB950 Printer . Reinstall the software if already on latest version. An undefined error has been raised. Software problem. Upgrade to the latest software version if possible. Install correct memory on motherboard. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. request software fix. but the software has not defined a code for it yet. If repeatable. document the conditions that cause this error to appear and make a change request. motherboard. Fix or install correct amount of memory. request software fix. If repeatable. This error is sometimes used until an error code is defined in the software. request software fix. or the software tried to use a system before it was initialized. An Unknown Error Occurred Unknown error. Fix any other errors that are reported 00000004 Software Error Module already initialized. or incorrect installation. If repeatable. Upgrade to the latest software version if possible. Reload software if possible. An error caused a system to not initialize. Software Error Operating system failure. If repeatable. Reinstall the software if already on latest version. Software Error Unexpected software condition. A system was unexpectedly initialized. Upgrade to the latest software version if possible. Problem with motherboard. Software problem. Upgrade to the latest software version if possible. document the conditions that cause this error to appear and make a change request. Upgrade to the latest software version if possible. request software fix. or replace bad memory. Upgrade to the latest software version if possible. or memory that is not working. Wrong amount of memory installed on motherboard. If repeatable. Reinstall the software if already on latest version. document the conditions that cause this error to appear and make a change request. If repeatable. Upgrade to the latest software version if possible. The failing system information should be included If repeatable. Software Error Invalid field offset. 00100001 00100004 00100005 00100006 Errors HP Restricted HP Scitex FB950 Printer . If repeatable. If repeatable. Upgrade to the latest software version if possible. attempting to read a register fix. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. Software problem. Reinstall the software if already on latest version. document the conditions that cause this error to appear and make a change request. Reinstall the software if already on latest version. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. that is not readable. request software fix. Request software fix. If repeatable. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. Upgrade to the latest software version if possible. If repeatable. document the conditions that cause with the error. Reinstall the software if already on latest version. Software problem. 00100007 Software Error Field not readable.08-January-2010 H Error Code Error Category Description A timeout occurred during operation. Request software Software problem. Upgrade to the latest software version if possible. Software Error Invalid register signature. Operation being performed took longer than expected. not writeabale. document the conditions that cause this error to appear and make a change request. trying to write a register that is fix. Software Error Register addr changed from setup. Upgrade to the latest software version if possible. 00100002 00100003 0000000A Causes Resolution Actions A general error. Software Error Invalid register reset value. If repeatable. Software Error Invalid field attribute. Software problem. Software problem. Upgrade to the latest software version if possible. Request software fix. Reinstall the software if already on latest version. If repeatable. document the conditions that cause this error to appear and make a change request. 00100008 Software Error Field not writeable. Software Error Invalid field mask. If repeatable. Request software Software problem. Software problem. Reinstall the software if already on latest version. Reinstall the software if already on latest version. this error to appear and make a change request. Software problem. something took too long to occur. document the conditions that cause this error to appear and make a change request. Request software fix. Upgrade to the latest software version if possible. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. Request software fix. Request software fix. A move is usually canceled when the software detects another problem. HP Scitex FB950 Printer . 00200003 Motor failed to complete its move.. Check for mechanical binding. insufficent voltage to motor. document the conditions that cause this error to appear and make a change request.) on the motor hardware failed. If the problem persists. If the problem persists. If repeatable. encoder problems. 00200007 A motor hardware failure was detected. expected. Motor move was stopped before completion. If repeatable. upgrade to the latest version of software if possible. expected. A move was canceled before it was able to complete. insufficient voltage to motor. A previous error caused this error. motor commanded move. Upgrade to the latest software version if possible. Upgrade to the latest software version if possible. Replace the motor or driver board based on troubleshooting information. driver. Probably software problem. Probably software error. fuse. request loop control. Reset motor home position. cable connect. not openSoftware error: the motor was not disabled when loop control in software. Check the specified motor operation and the motor drivers and cables. The motor is too far off its profiled position when doing a move. software fix. 00200005 Motor is under open-loop control. or the motor stopped moving during a binding. If the max allowed in software. document the conditions that cause this error to appear and make a change request. but no movement detected The motor is not moving when sufficient power is at encoder. not Motor is disabled in software. 00200002 Motor is out of position. Test motor movement through Service Printer menu. Check for mechanical applied. expected. not openMotor is under servo control. Motor was not able to reach its final position. document the conditions that cause this error to appear and make a change request. Try to determine what would cause the move to stop. If repeatable. Request a software fix. Check the specified motor operation and the motor drivers and cables. Software error: Trying to control more motors than Reinstall the software if already on latest version. 00200004 Motor has been disabled by a watchdog circuit. Reset motor home position through Service Printer menu.. Replace the motor or driver board based on troubleshooting information. document the conditions that cause this error to appear and make a change request.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Software Error Register write could not obtain mutex. 00100009 00200008 Errors Too many motors defined. A motor watchdog timer was not refreshed. encoder problems. an operation took longer than Request software fix. HP Restricted Use the previously displayed error to troubleshoot the problem. motor failure. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. upgrade to the latest software version if possible. request Software error: the motor was not enabled when servo control. A diagnostic test (power. 00200001 Motor move was cancelled. 00200006 Motor is under servo control. etc. Software problem. Reinstall the software if already on latest version. Reinstall the software if already on latest version. request software fix. failure. Upgrade to the latest software version if possible. Correct the associated hardware error. Sufficient PWM was applied for movement. Request software fix. software fix. repeatable. The specified motor should recover automatically from this type of error. causing the motor to be disabled. Software crashed preventing electronics from shutting down. but is unable to do so. or motor did move but encoder Check for power to motor. motor. and sensor operation. Motor is trying to move sensor onto top flag. The motor was commanded to move in one direction. functioning within spec. Motor did not move. or motor did move but encoder Check flag position with regard to sensor. but is unable to do so. or motor did move but encoder Check flag position with regard to sensor. or motor did move but encoder Check for power to motor. motor failure. Determine if motor or associated actuator is functioning within spec. or motor did move but encoder Check for power to motor. No encoder ticks detected moving down. Check the motor operation and the motor drivers. Motor is trying to move sensor off of top flag. system is not working correctly. HP Restricted Close the cover. 0020000C No motor encoder ticks moving in positive or negative direction. 00200009 Too much power required to hold position. Check bottom flag position with regard to sensor. but is unable to do so. encoder reader is engaged on encoder. Mechanical failure. Failing component. close the cover and try the operation again. Motor did not move.08-January-2010 H Error Code Error Category Description Causes Motor is having to work too hard to hold position. and sensor operation. or motor did move but encoder Check flag position with regard to sensor. Check top flag position with regard to sensor. Replace the motor or driver board based on troubleshooting information. 00200010 Motor did not move onto bottom flag. HP Scitex FB950 Printer . and system is not working correctly. encoder strip seated in reader. 0020000E Motor is moving too slowly. motor operation. system is not working correctly. encoder reader power. Motor has too much load or encoder is damaged Motor did not reach target in the given Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. 0020000B No motor encoder ticks moving in negative direction. 0020000F Motor did not move off top flag. or motor not working well. encoder reader is engaged on encoder. The cover was opened while the motor was moving. and top flag position with regard to sensor. insufficient voltage to motor. sensor operation. 00200012 Move failed because cover is open. encoder reader is engaged on encoder. Resolution Actions The specified motor may be trying to hold position up against a physical limit. Motor did not move. Check cable. and sensor operation. Motor is trying to move sensor onto lower flag. system is not working correctly. but the encoder feedback indicates it is moving in the opposite direction. system is not working correctly. affecting movement. power to motor. Check motor. encoder strip seated in reader. encoder. Check motor. encoder installation. Check reversed wiring. power to motor. Check binding or obstruction in mechanical system. Check motor. Replace switch. 0020000D Motor Moving In Wrong Direction. power to motor. Errors No encoder ticks detected moving up. No encoder ticks detected moving either up or down. sensor operation. Check Motor did not move. encoder strip seated in reader. time. and system is not working correctly. Motor did not move. 0020000A No motor encoder ticks moving in positive direction. encoder reader power. A high level of power was being used to try and keep the motor in position. Cover open state detected. 00200011 Motor did not reach top flag. sensor operation. Motor did not move. Check for reversed wiring. encoder reader power. No encoder ticks detected moving down. Request software fix. motor failure. power to motor. Check for mechanical binding. not openloop control in software. motor failure. Causes Resolution Actions Service-side rail motion problem. If repeatable. or motor not working well. not servo control. Reinstall the software if already on latest version. Software problem. Correct the associated hardware See 00200007 error. Check binding or See 00200009 obstruction in mechanical system. insufficent voltage to motor. Mechanical failure. power to motor. encoder problems. not open-loop control. Request software fix. document the conditions that cause this error to appear and make a change request. motor failure. Errors Motor is under servo control. No encoder ticks detected moving up. encoder problems. request software fix. 0021000B No Service Side Rail motor encoder ticks moving in negative direction. software fix.08-January-2010 H Error Code Error Category Description Motor move was stopped before completion. Probably software problem. See 0020000B encoder reader is engaged on encoder. Check motor. Check for mechanical See 00200003 binding. See 00200004 See 00200004 00210005 Service Side Rail Motor is under open. Motor is having to work too hard to hold position. 00210009 Service Side Rail: too much power required to hold position. 00210001 Service Side Rail Motor move was cancelled. request See 00200005 loop control. See 0020000A encoder reader is engaged on encoder. See 00200005 00210006 Service Side Rail Motor is under servo control. Probable software error. 0021000A No Service Side Rail motor encoder ticks moving in positive direction. insufficient voltage to motor. Motor was not able to reach its final position. insufficient voltage to motor.Motor is disabled in software. 00210007 A Service Side Rail Motor hardware failure was detected. Check motor. 00210002 Service Side Rail Motor is out of position. See 00200003 00210004 Service Side Rail Motor has been disabled by a watchdog circuit. HP Restricted See 00200006 See 00200007 Upgrade to the latest software version if possible. See 00200001 See 00200002 See 00200002 00210003 Service Side Rail Motor failed to complete its move. but no movement detected at encoder. A previous error caused this error. See 00200009 See 0020000A See 0020000B HP Scitex FB950 Printer . Software crashed preventing electronics from shutting down. 00210008 Service Side Rail: Too many motors defined. Sufficient PWM was applied for movement. request See 00200006 software fix. Reinstall the software if already on latest version. Check flag position with regard to sensor. top flag position with regard to sensor. encoder. and sensor operation. and sensor operation. Check Service-side rail motion problem. Determine if motor or associated actuator is functioning within spec. 00210012 Service Side Rail Motor move failed because cover is open. 0021000D Service Side Rail Motor Moving In Wrong Direction. and sensor operation. 00220002 User Side Rail Motor is out of position. Service-side rail motion problem. The cover was opened while the rail was moving. Motor has too much load or encoder is damaged Service Side Rail Motor did not reach or receiving insufficent voltage. but is unable to do so. Check for mechanical See 00200003 binding. off top flag. encoder problems. 0021000F 00210010 Resolution Actions See 0020000C See 0020000C See 0020000D See 0020000D Motor is trying to move sensor off of Service Side Rail Motor did not move top flag. Motor was not able to reach its final position. but is unable to do so. If repeatable. Replace switch. motor. Check for mechanical binding. encoder problems. 00210011 Motor is trying to move sensor onto Service Side Rail Motor did not reach top flag. Cover open state detected. Sufficient PWM was applied for movement. but no movement detected at encoder. Check wiring and encoder. regard to sensor. User-side rail motion software problem. Check Service-side rail motion problem. Upgrade to the latest software version if possible. top flag position with regard to sensor. insufficient voltage to motor. Close the cover. onto bottom flag. Check motor. Motor is trying to move sensor onto lower flag. and sensor operation. See 00200002 See 00200002 00220003 User Side Rail Motor failed to complete its move. 0021000E Motor is moving too slowly. and sensor operation. Check flag position with regard to sensor. Motor move was stopped before completion. insufficent voltage to motor. Service Side Rail Motor did not move Check bottom flag position with Service-side rail motion problem. motor failure. Check flag position with regard to sensor. target in the given time. power to motor.08-January-2010 H Error Code Error Category Description No encoder ticks detected moving either up or down. motor failure. 00220001 User Side Rail Motor move was cancelled. top flag. See 00200003 Errors HP Restricted HP Scitex FB950 Printer . and sensor operation. Causes 0021000C No Service Side Rail motor encoder ticks moving in positive or negative direction. Check cable. close the cover and try the operation again. encoder reader is engaged on encoder. Check reversed wiring. but is unable to do so. document the conditions that cause this error to appear and make a change request. motor. request See 00200006 software fix.08-January-2010 H Error Code Error Category 00220004 User Side Rail Motor has been disabled by a watchdog circuit. No encoder ticks detected moving up. Check reversed wiring. 00220007 A User Side Rail Motor hardware failure was detected. insufficient voltage to motor. Check motor. Mechanical failure. Failing component. 0022000C No User Side Rail motor encoder ticks moving in positive or negative direction. Correct the associated hardware See 00200007 error. Motor has too much load or encoder is damaged Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. request See 00200005 software fix. Check motor. 0022000B No User Side Rail motor encoder ticks moving in negative direction. Check motor. Request software fix. not openloop control in software. User Side Rail: too much power required to hold position. power to motor. top flag position with regard to sensor. top flag. Determine if motor or associated actuator is functioning within spec. not servo control. Motor is disabled in software. motor failure. not open-loop control. encoder reader is engaged on encoder. request software fix. 0022000D User Side Rail Motor Moving In Wrong Direction. Motor is having to work too hard to hold position. See 00200004 Probable software error. functioning within spec. 0022000A No User Side Rail motor encoder ticks moving in positive direction. affecting movement. Description Software crashed preventing electronics from shutting down. Check Service-side rail motion problem. 0022000F Motor is trying to move sensor off of User Side Rail Motor did not move off top flag. but is unable to do so. No encoder ticks detected moving either up or down. HP Scitex FB950 Printer . No encoder ticks detected moving down. Causes See 00200004 See 00200005 See 00200006 See 00200007 See 00200008 See 00200008 See 00200009 See 00200009 See 0020000A See 0020000A See 0020000B See 0020000B See 0020000C See 0020000C See 0020000D See 0020000D Motor is moving too slowly. encoder reader is engaged on encoder. and sensor operation. 00220005 User Side Rail Motor is under openloop control. 00220006 User Side Rail Motor is under servo control. 00220008 00220009 User Side Rail: Too many motors defined. and sensor operation. encoder reader is engaged on encoder. A previous error caused this error. power to motor. encoder. or motor not working well. Motor is under servo control. power to motor. 0022000E User Side Rail Motor did not reach target in the given time. Check binding or obstruction in mechanical system. Errors Resolution Actions HP Restricted Check flag position with regard to sensor. Check flag position with regard to sensor. binding. motors defined. Check for mechanical See 00200003 to complete its move. but no movement detected Service Side UV Shutter Motor failed at encoder. but is unable to do so. Replace switch. Correct the associated hardware See 00200007 error. binding. Check flag position with regard to sensor. insufficient voltage to motor. 00220011 User Side Rail Motor did not reach top flag. 00230001 Description Motor is trying to move sensor onto lower flag. Software crashed preventing electronics from shutting down. not open-loop control. A previous error caused this error. Close the cover. Check Service-side rail motion problem. Motor move was stopped before Service Side UV Shutter Motor move completion. encoder problems. Cover open state detected. See 00200005 Motor is under servo control. and sensor operation. encoder problems. not openloop control in software. 00230008 Service Side UV Shutter: Too many Request a software fix. See 00200003 00230004 Service Side UV Shutter Motor has been disabled by a watchdog circuit. and sensor operation. request software fix. close the cover and try the operation again. The cover was opened while the rail was moving. top flag position with regard to sensor. Service Side UV Shutter Motor is under servo control. 00230007 A Service Side UV Shutter Motor hardware failure was detected. See 00200001 See 00200001 00230002 Motor was not able to reach its final Service Side UV Shutter Motor is out position.08-January-2010 H Error Code Error Category 00220010 User Side Rail Motor did not move onto bottom flag. See 00200002 See 00200002 00230003 Sufficient PWM was applied for movement. motor failure. Probably software was cancelled. and sensor operation. motor failure. Request software fix. but is unable to do so. not servo control. Check for mechanical of position. insufficent voltage to motor. Errors See 00200008 HP Restricted See 00200006 See 00200007 See 00200008 HP Scitex FB950 Printer . request See 00200005 software fix. Request software fix. problem. See 00200004 See 00200004 Motor is disabled in software. Causes Resolution Actions Service-side rail motion problem. Check cable. request See 00200006 software fix. 00220012 User Side Rail Motor move failed because cover is open. Motor is trying to move sensor onto top flag. and sensor operation. Check bottom flag position with regard to sensor. 00230005 00230006 Service Side UV Shutter Motor is under open-loop control. Probable software error. Check motor. Causes Resolution Actions See 00200009 See 00200009 See 0020000A See 0020000A See 0020000B See 0020000B See 0020000C See 0020000C See 0020000D See 0020000D 0023000A No Service Side UV Shutter motor encoder ticks moving in positive direction. move off top flag. affecting movement. The cover was opened while the Service Side UV Shutter Motor move motor was moving. encoder reader is engaged on encoder. move onto bottom flag. No encoder ticks detected moving down. and sensor operation. but is unable to do so. top flag position with regard to sensor. Motor move was stopped before User Side UV Shutter Motor move completion. or motor not working well. Replace lamp assembly. but is unable to do so. and sensor operation. encoder. Inspect lamp for mechanical obstruction of shutter motion. Request software fix. Description Motor is having to work too hard to hold position. reach top flag. Motor is trying to move sensor onto lower flag. Inspect lamp for mechanical obstruction of shutter motion. No encoder ticks detected moving up. Check cable. power to motor. Service Side UV Shutter Motor did not Check bottom flag position with Service-side lamp shutter problem. 0023000C No Service Side UV Shutter motor encoder ticks moving in positive or negative direction. regard to sensor. Inspect lamp for mechanical obstruction of shutter motion. problem. 0023000B No Service Side UV Shutter motor encoder ticks moving in negative direction. Failing component. power to motor. encoder reader is engaged on encoder. Close the cover. and try the operation again. Check motor. Check binding or obstruction in mechanical system.08-January-2010 H Error Code 00230009 Error Category Service Side UV Shutter: too much power required to hold position. insufficient voltage to motor. Replace switch. Cover open state detected. Check motor. 0023000E Motor is moving too slowly. Replace lamp assembly. motor failure. Check reversed wiring. top flag position with regard to sensor. motor. but is unable to do so. close the cover failed because cover is open. Replace lamp assembly. functioning within spec. and sensor operation. Determine if motor or associated actuator is functioning within spec. Motor is trying to move sensor onto Service Side UV Shutter Motor did not top flag. 0023000D Service Side UV Shutter Motor Moving In Wrong Direction. Motor has too much load or encoder is damaged Service Side UV Shutter Motor did not Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. Mechanical failure. No encoder ticks detected moving either up or down. 0023000F 00230010 00230011 00230012 00240001 Errors Motor is trying to move sensor off of Service Side UV Shutter Motor did not top flag. Probably software was cancelled. Check Service-side lamp shutter problem. power to motor. reach target in the given time. Check Service-side lamp shutter problem. encoder reader is engaged on encoder. See 00200001 See 00200001 HP Restricted HP Scitex FB950 Printer . See 00200005 00240006 00240007 Motor is under servo control. 00240008 User Side UV Shutter: Too many motors defined. insufficent voltage to motor. not openUser Side UV Shutter Motor is under loop control in software. encoder. 00240009 User Side UV Shutter: too much power required to hold position. Check binding or obstruction in mechanical system. disabled by a watchdog circuit. See 00200004 See 00200004 00240005 User Side UV Shutter Motor is under Motor is disabled in software. Check for mechanical See 00200003 complete its move. power to motor. binding. Mechanical failure. Probable software error. binding. Check motor. insufficient voltage to motor. See 00200002 See 00200002 00240003 Sufficient PWM was applied for movement. insufficient voltage to motor. A User Side UV Shutter Motor Correct the associated hardware See 00200007 hardware failure was detected. 0024000B No User Side UV Shutter motor encoder ticks moving in negative direction. Check motor. A previous error caused this error. Check reversed wiring. not open-loop control. See 00200003 00240004 Software crashed preventing User Side UV Shutter Motor has been electronics from shutting down. software fix. 0024000D User Side UV Shutter Motor Moving In Wrong Direction. Errors Motor is having to work too hard to hold position. power to motor. No encoder ticks detected moving up. Request software fix. motor failure. request software fix. motor failure. request See 00200006 servo control. software fix. encoder reader is engaged on encoder. encoder reader is engaged on encoder.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 00240002 Motor was not able to reach its final User Side UV Shutter Motor is out of position. not servo control. encoder problems. encoder reader is engaged on encoder. but no movement detected User Side UV Shutter Motor failed to at encoder. 0024000C No User Side UV Shutter motor encoder ticks moving in positive or negative direction. motor failure. power to motor. or motor not working well. Check motor. error. 0024000A No User Side UV Shutter motor encoder ticks moving in positive direction. Check for mechanical position. encoder problems. request See 00200005 open-loop control. See 00200006 See 00200007 See 00200008 See 00200008 See 00200009 See 00200009 See 0020000A See 0020000A See 0020000B See 0020000B See 0020000C See 0020000C See 0020000D See 0020000D HP Restricted HP Scitex FB950 Printer . No encoder ticks detected moving down. No encoder ticks detected moving either up or down. motor. 00250001 Service Station Height Motor move was cancelled. not openService Station Height Motor is under loop control in software. Cover open state detected. See 00200004 00250005 Service Station Height Motor is under Motor is disabled in software. motors defined. encoder problems. and sensor operation. See 00200001 00250002 Motor was not able to reach its final Service Station Height Motor is out of position. Check top flag position with regard to sensor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 0024000E User Side UV Shutter Motor did not reach target in the given time. Service station lift motor problem. and sensor operation. complete its move. Software crashed preventing electronics from shutting down. hardware failure was detected. error. HP Restricted Determine if motor or associated actuator is functioning within spec. User-side lamp shutter problem. but no movement detected Service Station Height Motor failed to at encoder. Motor is trying to move sensor onto top flag. Service station lift motor problem. Motor has too much load or encoder is damaged User-side lamp shutter problem. motor failure. Motor is trying to move sensor onto lower flag. request Service station lift motor problem. Service station lift motor problem. Check bottom flag position with regard to sensor. Close the cover. Check cable. open-loop control. encoder problems. Service Station Height: Too many Request a software fix. A Service Station Height Motor Correct the associated hardware Service station lift motor problem. close the cover and try the operation again. but is unable to do so. Check top flag position with regard to sensor. See 00200003 00250004 Service Station Height Motor has been disabled by a watchdog circuit. 00240010 User Side UV Shutter Motor did not move onto bottom flag. Motor is moving too slowly. insufficient voltage to motor. 00240012 User Side UV Shutter Motor move failed because cover is open. not open-loop control. or receiving insufficent voltage. See 00200006 See 00200007 See 00200008 HP Scitex FB950 Printer . Request software fix. Motor is trying to move sensor off of top flag. but is unable to do so. 00240011 User Side UV Shutter Motor did not reach top flag. Service station lift motor problem. See 00200002 00250003 Sufficient PWM was applied for movement. User-side lamp shutter problem. request Service station lift motor problem. Check for mechanical position. but is unable to do so. insufficent voltage to motor. Motor move was stopped before completion. 0024000F User Side UV Shutter Motor did not move off top flag. A previous error caused this error. User-side lamp shutter problem. Motor is under servo control. Probably software problem. servo control. software fix. Check for mechanical Service station lift motor problem. binding. and sensor operation. not servo control. motor failure. software fix. Probable software error. binding. request software fix. Request software fix. Replace switch. See 00200005 00250006 00250007 00250008 Errors The cover was opened while the motor was moving. Service station wiper motor problem. Motor has too much load or encoder is damaged Unexpected physical resistance or physical slip is Determine if motor or associated actuator is or receiving insufficent voltage. motor. Cover open state detected. 0025000C No Service Station Height motor encoder ticks moving in positive or negative direction. See 00200001 HP Restricted HP Scitex FB950 Printer . encoder reader is engaged on encoder. regard to sensor. Inspect lamp for mechanical obstruction of shutter motion. 0025000E Service Station Height Motor did not reach target in the given time. affecting movement. No encoder ticks detected moving down. 0025000A No Service Station Height motor encoder ticks moving in positive direction. Check motor. but is unable to do so. insufficient voltage to motor. Check bottom flag position with Service-side lamp shutter problem. Request software fix. Errors Description Motor is having to work too hard to hold position. Close the cover. or motor not working well. Inspect lamp for mechanical obstruction of shutter motion. and sensor operation. Mechanical failure. Check cable. Check Service-side lamp shutter problem. top flag position with regard to sensor. encoder reader is engaged on encoder. Motor is trying to move sensor onto lower flag. encoder. but is unable to do so. motor failure. Replace lamp assembly. 00250012 Service Station Height Motor move failed because cover is open. Motor is trying to move sensor onto top flag. No encoder ticks detected moving up. Motor is trying to move sensor off of top flag. power to motor. Replace switch. power to motor. and sensor operation. 0025000B No Service Station Height motor encoder ticks moving in negative direction. Replace lamp assembly. but is unable to do so. Motor move was stopped before completion. 00250010 Service Station Height Motor did not move onto bottom flag. Failing component.08-January-2010 H Error Code 00250009 Error Category Service Station Height: too much power required to hold position. Check Service-side lamp shutter problem. The cover was opened while the motor was moving. Check binding or obstruction in mechanical system. and sensor operation. power to motor. 0025000F Service Station Height Motor did not move off top flag. Check motor. Check motor. No encoder ticks detected moving either up or down. Replace lamp assembly. Check reversed wiring. close the cover and try the operation again. functioning within spec. Determine if motor or associated actuator is functioning within spec. See 00200009 See 0020000A See 0020000A See 0020000B See 0020000B See 0020000C See 0020000C See 0020000D See 0020000D Motor is moving too slowly. Probably software problem. encoder reader is engaged on encoder. 00250011 Service Station Height Motor did not reach top flag. Causes Resolution Actions Service station lift motor problem. Inspect lamp for mechanical obstruction of shutter motion. 0025000D Service Station Height Motor Moving In Wrong Direction. 00260001 Service Station Height Motor move was cancelled. top flag position with regard to sensor. insufficent voltage to motor. Probable software error. Service station wiper motor problem. encoder reader is engaged on encoder. power to motor. hardware failure was detected. request Service station wiper motor problem. not servo control. See 00200005 00260006 00260007 Software crashed preventing electronics from shutting down. not open-loop control. complete its move. HP Scitex FB950 Printer . See 00200009 0026000A No Service Station Height motor encoder ticks moving in positive direction. error. motors defined. power to motor. encoder reader is engaged on encoder. request software fix. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. See 00200002 00260003 Sufficient PWM was applied for movement. Either the either up or down. software fix. insufficient voltage to motor. insufficient voltage to motor. motor did not move. or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement when power is applied to the motor. software fix. or the motor did move but the encoder did not see any movement. Errors Motor is having to work too hard to hold position. but no movement detected Service Station Height Motor failed to at encoder. A previous error caused this error. open-loop control. motor did not move. encoder problems. power to motor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 00260002 Motor was not able to reach its final Service Station Height Motor is out of position. motor failure. Service station wiper motor problem. See 00200006 See 00200007 00260008 Service Station Height: Too many Request a software fix. Service station wiper motor problem. binding. Either the down. encoder problems. Check motor. See 00200003 00260004 Service Station Height Motor has been disabled by a watchdog circuit. Check binding or obstruction in mechanical system. A Service Station Height Motor Correct the associated hardware Service station wiper motor problem. Mechanical failure. or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Request software fix. See 00200008 00260009 Service Station Height: too much power required to hold position. or motor not working well. 0026000C No Service Station Height motor encoder ticks moving in positive or negative direction. Either the No encoder ticks detected moving up. servo control. motor did not move. motor failure. Check for mechanical Service station wiper motor problem. Check motor. 0026000B No Service Station Height motor encoder ticks moving in negative direction. encoder reader is engaged on encoder. Service station wiper motor problem. Check for mechanical position. See 00200004 00260005 Service Station Height Motor is under Motor is disabled in software. binding. not openService Station Height Motor is under loop control in software. motor failure. HP Restricted Check motor. request Service station wiper motor problem. Motor is under servo control. not servo control. Motor is disabled in software. encoder problems. document the conditions that cause this error to appear and make a change request. Replace switch. Service Station Height Motor did not reach top flag. HP Restricted Close the cover. Service Station Height Motor did not move off top flag. Check bottom flag position with regard to sensor. and sensor operation. Reinstall the software if already on latest version. or the motor did move but the motor operation. encoder did not see any movement. Service Station Height Motor did not move onto bottom flag. Motor is moving too slowly. motor failure. Motor is trying to move sensor off of top flag. Motor is trying to move sensor onto top flag. not openloop control in software. and sensor operation. Check top flag position with regard to sensor. close the cover and try the operation again. encoder problems. 00270002 Service Side Input Roller Motor is out Motor was not able to reach its final of position. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. Check for mechanical binding. 00270001 Service Side Input Roller Motor move Motor move was stopped before was cancelled. position. Upgrade to the latest software version if possible. If repeatable. Upgrade to the latest software version if possible. but is unable to do so. insufficient voltage to motor. The cover was opened while the motor was moving. completion. 00270004 Service Side Input Roller Motor has been disabled by a watchdog circuit.08-January-2010 H Error Code Error Category 0026000D Service Station Height Motor Moving In Wrong Direction. software fix. encoder installation. but is unable to do so. Check for mechanical binding. request Software problem. motor did not move. motor failure. but is unable to do so. Check cable. Errors Software problem. 0026000F 00260010 00260011 Description Causes Resolution Actions The encoder reader is not detecting movement when power is applied to the motor. If repeatable. Upgrade to the latest software version if possible. document the conditions that cause this error to appear and make a change request. Motor has too much load or encoder is damaged or receiving insufficent voltage. 00260012 Service Station Height Motor move failed because cover is open. Software problem. request Software problem. Motor is under servo control. 00270006 Service Side Input Roller Motor is under servo control. and sensor operation. Either the Check for reversed wiring. 0026000E Service Station Height Motor did not reach target in the given time. document the conditions that cause this error to appear and make a change request. at encoder. insufficent voltage to motor. If repeatable. Determine if motor or associated actuator is functioning within spec. Check top flag position with regard to sensor. Reinstall the software if already on latest version. If repeatable. HP Scitex FB950 Printer . Motor is trying to move sensor onto lower flag. Reinstall the software if already on latest version. software fix. not open-loop control. but no movement detected to complete its move. Software crashed preventing electronics from shutting down. 00270003 Sufficient PWM was applied for Service Side Input Roller Motor failed movement. 00270005 Service Side Input Roller Motor is under open-loop control. document the conditions that cause this error to appear and make a change request. Either the down. motor did not move. 00270011 Service Side Input Roller Motor did not reach top flag. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. 00270009 Service Side Input Roller: too much power required to hold position. encoder reader is engaged on encoder. Determine if motor or associated actuator is functioning within spec. Check motor. Correct the associated hardware error. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. 0027000A No Service Side Input Roller motor encoder ticks moving in positive direction. but is unable to do so. motor. motor did not move. Reinstall the software if already on latest version. If repeatable. Motion was seen when the motor was commanded Check top flag position with regard to sensor. power to motor. but there is an obstruction to the motion. Motion was seen when the motor was commanded Check bottom flag position with regard to sensor. Motor is trying to move sensor onto lower flag. Errors Correct the associated hardware error. document the conditions that cause this error to appear and make a change request. Motor is trying to move sensor off of top flag. 00270010 Service Side Input Roller Motor did not move onto bottom flag. 0027000C No Service Side Input Roller motor encoder ticks moving in positive or negative direction. encoder reader is engaged on encoder. or motor not working well. motor did not move. Motor has too much load or encoder is damaged or receiving insufficent voltage. Motor is moving too slowly. sensor operation. Upgrade to the latest software version if possible. Either the No encoder ticks detected moving up. The encoder reader is not detecting movement when power is applied to the motor. to move. Check motor. Either the either up or down. power to motor. or sensor/flag interface is not correct. 00270008 Service Side Input Roller: Too many Request a software fix. 0027000F Service Side Input Roller Motor did not move off top flag. HP Restricted HP Scitex FB950 Printer . motors defined. 0027000E Service Side Input Roller Motor did not reach target in the given time. or the motor did move but the encoder did not see any movement. Mechanical failure. The motor was commanded to move in one direction. Check binding or obstruction in mechanical system. Motion was seen when the motor was commanded Check top flag position with regard to sensor. but there is an obstruction to the motion. motor failure. and to move. but there is an obstruction to the motion. insufficient voltage to motor. Motor is trying to move sensor onto top flag. The software detects that more current than normal is required to maintain the motor position. encoder installation. or the motor did move but the encoder did not see any movement. encoder reader is engaged on encoder. but the encoder feedback indicates it is moving in the opposite direction. 0027000D Service Side Input Roller Motor Moving In Wrong Direction. Check for reversed wiring. Software problem. 0027000B No Service Side Input Roller motor encoder ticks moving in negative direction. Motor is having to work too hard to hold position. but is unable to do so. and sensor operation. Check motor.08-January-2010 H Error Code Error Category Description A previous error caused this error. Causes Resolution Actions 00270007 A Service Side Input Roller Motor hardware failure was detected. or sensor/flag interface is not correct. but is unable to do so. or sensor/flag interface is not correct. and to move. or the motor did move but the encoder did not see any movement. sensor operation. power to motor. Request software fix. Check for mechanical binding. If repeatable. If repeatable. Causes Cover open state detected. 00280006 Motor is under servo control. Upgrade to the latest software version if possible. at encoder. Upgrade to the latest software version if possible. Software problem. Correct the associated hardware error. HP Restricted HP Scitex FB950 Printer . 00280008 User Side Input Roller: Too many Request a software fix. If repeatable. or the motor did move but the engaged on encoder. insufficient voltage to motor. motor failure. request Software problem. Reinstall the software if already on latest version. Motor is having to work too hard to hold position. Errors Motor move was stopped before completion. insufficent voltage to motor. 00280005 User Side Input Roller Motor is under Motor is disabled in software. position. document the conditions that cause this error to appear and make a change request. not openUser Side Input Roller Motor is under loop control in software. servo control. If repeatable. Upgrade to the latest software version if possible. Check cable. encoder problems. If repeatable. Either the Check motor. Request software fix. encoder reader is No encoder ticks detected moving up. and try the operation again. 00280007 A User Side Input Roller Motor hardware failure was detected. software fix. encoder did not see any movement. Upgrade to the latest software version if possible. 00280002 User Side Input Roller Motor is out of Motor was not able to reach its final position. software fix. document the conditions that cause this error to appear and make a change request. not open-loop control. insufficient voltage to motor. not servo control. Reinstall the software if already on latest version. motor failure. Check binding or obstruction in mechanical system. document the conditions that cause this error to appear and make a change request. Correct the associated hardware error. Software problem. Software problem. encoder problems. The encoder reader is not detecting movement when power is applied to the motor. document the conditions that cause this error to appear and make a change request. motors defined. 00280003 Sufficient PWM was applied for User Side Input Roller Motor failed to movement. request Software problem. Close the cover. Check for mechanical binding. A previous error caused this error. motor failure. 00280004 User Side Input Roller Motor has been disabled by a watchdog circuit. motor did not move. open-loop control. Mechanical failure. Reinstall the software if already on latest version. but no movement detected complete its move. Replace switch. Resolution Actions Software crashed preventing electronics from shutting down. 00280009 User Side Input Roller: too much power required to hold position.08-January-2010 H Error Code 00270012 Error Category Description The cover was opened while the Service Side Input Roller Motor move motor was moving. Reinstall the software if already on latest version. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. 00280001 User Side Input Roller Motor move was cancelled. close the cover failed because cover is open. power to motor. document the conditions that cause this error to appear and make a change request. 0028000A No User Side Input Roller motor encoder ticks moving in positive direction. or motor not working well. 08-January-2010 H Error Code Error Category Description Causes The encoder reader is not detecting movement when power is applied to the motor. Either the motor did not move. Check bottom flag position with regard to sensor. Close the cover. Check motor. encoder reader is engaged on encoder. or Check for mechanical binding. No encoder ticks detected moving either up or down. power to motor. 00290003 Service Side Output Roller Motor failed to complete its move. motor failure. but is unable to do so. 00280011 User Side Input Roller Motor did not reach top flag. The cover was opened while the motor was moving. 0028000F User Side Input Roller Motor did not move off top flag. encoder problems. Upgrade to the latest software version if possible. insufficient voltage to motor. Check for mechanical binding. document the conditions that cause this error to appear and make a change request. If repeatable. Motor move was stopped before completion 00290002 Service Side Output Roller Motor is out of position. but the encoder feedback indicates it is moving in the opposite direction. HP Restricted Upgrade to the latest software version if possible. movement. If repeatable. HP Scitex FB950 Printer . encoder system problem. 0028000E User Side Input Roller Motor did not reach target in the given time. Motor is trying to move sensor onto lower flag. electronics from shutting down. Motor was not able to reach its final position. Sufficient PWM was applied for Obstruction of motion. but is unable to do so. Check top flag position with regard to sensor. 0028000C No User Side Input Roller motor encoder ticks moving in positive or negative direction. and sensor operation. Motor is moving too slowly. and sensor operation. encoder reader is engaged on encoder. Reinstall the software if already on latest version. or the motor did move but the encoder did not see any movement. Determine if motor or associated actuator is functioning within spec. Motor is trying to move sensor onto top flag. The motor was commanded to move in one direction. but is unable to do so. close the cover and try the operation again. document the conditions that cause this error to appear and make a change request. power to motor. Check cable. and sensor operation. encoder problems. 00280012 User Side Input Roller Motor move failed because cover is open. or the motor did move but the encoder did not see any movement. Check for reversed wiring. Software problem. motor operation. 00290004 Service Side Output Roller Motor has Software crashed preventing been disabled by a watchdog circuit. Software problem. Cover open state detected. motor failure. Check top flag position with regard to sensor. 00280010 User Side Input Roller Motor did not move onto bottom flag. 0028000D User Side Input Roller Motor Moving In Wrong Direction. Replace switch. at encoder. Resolution Actions 0028000B No User Side Input Roller motor encoder ticks moving in negative direction. Motor has too much load or encoder is damaged or receiving insufficent voltage. Reinstall the software if already on latest version. 00290001 Service Side Output Roller Motor move was cancelled. but no movement detected power/cabling problem to motor. Either the motor did not move. encoder installation. No encoder ticks detected moving down. Errors Check motor. insufficent voltage to motor. Motor is trying to move sensor off of top flag. The encoder reader is not detecting movement when power is applied to the motor. Check for reversed wiring. Check motor. software fix. power to motor. Motor has Service Side Output Roller Motor did too much load or encoder is damaged not reach target in the given time. Motor is under servo control. encoder. No encoder ticks detected moving down. Correct the associated hardware error. request Software problem. The encoder reader is not detecting movement when power is applied to the motor. or the motor did move but the encoder did not see any movement. The encoder reader is not detecting movement when power is applied to the motor. motor operation. 0029000B No Service Side Output Roller motor encoder ticks moving in negative direction. Check motor. Check top flag position with regard to sensor. power to motor. 0029000D Service Side Output Roller Motor Moving In Wrong Direction. If repeatable. not servo control. No encoder ticks detected moving up. HP Scitex FB950 Printer . motors defined. Either the motor did not move. The encoder reader is not detecting movement when power is applied to the motor. Upgrade to the latest software version if possible. Upgrade to the latest software version if possible. Errors Software problem. HP Restricted Check motor. motor. hold position. but the encoder feedback indicates it is moving in the opposite direction. No encoder ticks detected moving either up or down. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. or motor not working well. If repeatable. motor failure. 0029000A No Service Side Output Roller motor encoder ticks moving in positive direction. A previous error caused this error. Check binding or obstruction in mechanical system. Correct the associated hardware error. Request software fix. or the motor did move but the encoder did not see any movement. not openloop control in software. or the motor did move but the encoder did not see any movement. encoder reader is engaged on encoder. insufficient voltage to motor. 00290006 Service Side Output Roller Motor is under servo control. Determine if motor or associated actuator is functioning within spec. but is unable to do so.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 00290005 Service Side Output Roller Motor is under open-loop control. top flag. Either the motor did not move. encoder reader is engaged on encoder. 00290009 Service Side Output Roller: too much power required to hold position. 00290007 A Service Side Output Roller Motor hardware failure was detected. document the conditions that cause this error to appear and make a change request. Reinstall the software if already on latest version. encoder installation. If repeatable. not open-loop control. 0029000C No Service Side Output Roller motor encoder ticks moving in positive or negative direction. 0029000E Motor is moving too slowly. Check reversed wiring. or receiving insufficent voltage. The motor was commanded to move in one direction. 00290008 Service Side Output Roller: Too many Request a software fix. Upgrade to the latest software version if possible. Reinstall the software if already on latest version. Reinstall the software if already on latest version. Either the motor did not move. Motor is disabled in software. 0029000F Service Side Output Roller Motor did Motor is trying to move sensor off of not move off top flag. power to motor. and sensor operation. Software problem. Motor is having to work too hard to Mechanical failure. encoder reader is engaged on encoder. Probably software problem. motors defined. document the conditions that cause this error to appear and make a change request. and sensor operation. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. 002A0001 User Side Output Roller Motor move was cancelled. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. A previous error caused this error. top flag. insufficient voltage to motor. 00290011 Service Side Output Roller Motor did Motor is trying to move sensor onto not reach top flag. Software problem. Upgrade to the latest software version if possible. not openloop control in software. If repeatable. HP Restricted Upgrade to the latest software version if possible. but is unable to do so. not servo control. 002A0003 User Side Output Roller Motor failed to complete its move. document the conditions that cause this error to appear and make a change request. 002A0008 User Side Output Roller: Too many Request a software fix. Software problem. close the cover and try the operation again. encoder problems.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 00290010 Service Side Output Roller Motor did Motor is trying to move sensor onto not move onto bottom flag. Check cable. Errors Cover open state detected. Upgrade to the latest software version if possible. software fix. Check for mechanical binding. If repeatable. If repeatable. Software problem. Reinstall the software if already on latest version. Motor is disabled in software. but no movement detected at encoder. The cover was opened while the motor was moving. Reinstall the software if already on latest version. Motor is under servo control. Request software fix. Request software fix. 00290012 Service Side Output Roller Motor move failed because cover is open. motor failure. encoder problems. Upgrade to the latest software version if possible. If repeatable. motor failure. lower flag. Motor move was stopped before completion. Correct the associated hardware error. Correct the associated hardware error. Reinstall the software if already on latest version. Reinstall the software if already on latest version. Sufficient PWM was applied for movement. Check bottom flag position with regard to sensor. not open-loop control. Close the cover. 002A0004 User Side Output Roller Motor has been disabled by a watchdog circuit. 002A0002 User Side Output Roller Motor is out of position. 002A0006 User Side Output Roller Motor is under servo control. Check top flag position with regard to sensor. insufficent voltage to motor. Check for mechanical binding. HP Scitex FB950 Printer . If repeatable. but is unable to do so. document the conditions that cause this error to appear and make a change request. Motor was not able to reach its final position. 002A0007 A User Side Output Roller Motor hardware failure was detected. Software crashed preventing electronics from shutting down. request Software problem. and sensor operation. 002A0005 User Side Output Roller Motor is under open-loop control. Replace switch. Software problem. but is unable to do so. Determine if motor or associated actuator is functioning within spec. Sufficient PWM was applied for movement. 002A0010 User Side Output Roller Motor did not Motor is trying to move sensor onto move onto bottom flag. The encoder reader is not detecting movement when power is applied to the motor. The encoder reader is not detecting movement No User Side Output Roller motor No encoder ticks detected moving when power is applied to the motor. power to motor. Replace switch. Check motor. Check for reversed wiring. motor operation. or the motor did move but the negative direction. power to motor. 002A0012 User Side Output Roller Motor move failed because cover is open. top flag. but the encoder feedback indicates it is In Wrong Direction. Software problem. Check bottom flag position with regard to sensor. Either the No encoder ticks detected moving up. The encoder reader is not detecting movement No User Side Output Roller motor No encoder ticks detected moving when power is applied to the motor. Check top flag position with regard to sensor. but is unable to do so. Check motor. and sensor operation. Either the encoder ticks moving in negative down. lower flag. 002B0002 Service Side Alignment Bar Motor is out of position. but is unable to do so. or motor not working well. 002A0011 User Side Output Roller Motor did not Motor is trying to move sensor onto reach top flag. top flag. Resolution Actions Check binding or obstruction in mechanical system. insufficient voltage to motor. Errors Cover open state detected. encoder problems. moving in the opposite direction. encoder reader is engaged on encoder. motor did not move. 002B0003 Service Side Alignment Bar Motor failed to complete its move. Motor was not able to reach its final position. No User Side Output Roller motor encoder ticks moving in positive direction. encoder installation. and sensor operation. Reinstall the software if already on latest version. Check for mechanical binding. Motor has User Side Output Roller Motor did not too much load or encoder is damaged reach target in the given time. Mechanical failure. encoder reader is engaged on encoder. Check for mechanical binding. motor did not move. insufficent voltage to motor. If repeatable. Motor move was stopped before completion. motor did not move. close the cover and try the operation again. but no movement detected at encoder. encoder did not see any movement. motor failure. Upgrade to the latest software version if possible. Check cable. 002B0001 Service Side Alignment Bar Motor move was cancelled.08-January-2010 H Error Code 002A0009 002A000A 002A000B 002A000C 002A000D Error Category User Side Output Roller: too much power required to hold position. Check motor. motor failure. or the motor did move but the direction. HP Restricted HP Scitex FB950 Printer . document the conditions that cause this error to appear and make a change request. encoder problems. The cover was opened while the motor was moving. insufficient voltage to motor. or receiving insufficent voltage. power to motor. Description Causes Motor is having to work too hard to hold position. motor failure. Either the encoder ticks moving in positive or either up or down. 002A000E Motor is moving too slowly. Close the cover. encoder reader is engaged on encoder. and sensor operation. Check top flag position with regard to sensor. or the motor did move but the encoder did not see any movement. The motor was commanded to move in one User Side Output Roller Motor Moving direction. encoder did not see any movement. 002A000F User Side Output Roller Motor did not Motor is trying to move sensor off of move off top flag. Reinstall the software if already on latest version. motor did not move. HP Restricted Check motor. Check motor. Service Side Alignment Bar Motor is under servo control. document the conditions that cause this error to appear and make a change request. Upgrade to the latest software version if possible. The encoder reader is not detecting movement No Service Side Alignment Bar motor when power is applied to the motor. 002B0004 Service Side Alignment Bar Motor has Software crashed preventing been disabled by a watchdog circuit. encoder installation. document the conditions that cause this error to appear and make a change request. Request a software fix. or the motor did move but the negative direction. Correct the associated hardware error. If repeatable. Either the encoder ticks moving in negative down. or the motor did move but the direction. 002B0005 Service Side Alignment Bar Motor is under open-loop control. motor did not move. motor failure. not servo control. power to motor. loop control in software. 002B0007 A Service Side Alignment Bar Motor hardware failure was detected. 002B0008 Service Side Alignment Bar: Too many motors defined. encoder reader is engaged on encoder. Check motor. Reinstall the software if already on latest version. The encoder reader is not detecting movement No Service Side Alignment Bar motor No encoder ticks detected moving when power is applied to the motor. encoder did not see any movement. Reinstall the software if already on latest version.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Software problem. 002B0009 Service Side Alignment Bar: too much power required to hold position. encoder did not see any movement. A previous error caused this error. power to motor. The motor was commanded to move in one Service Side Alignment Bar Motor direction. Upgrade to the latest software version if possible. or the motor did move but the direction. If repeatable. If repeatable. encoder reader is engaged on encoder. document the conditions that cause this error to appear and make a change request. motor did not move. Either the encoder ticks moving in positive No encoder ticks detected moving up. The encoder reader is not detecting movement No Service Side Alignment Bar motor No encoder ticks detected moving when power is applied to the motor. Motor is under servo control. HP Scitex FB950 Printer . Motor is disabled in software. Reinstall the software if already on latest version. document the conditions that cause this error to appear and make a change request. Request software fix. 002B0006 002B000A 002B000B 002B000C 002B000D Errors Software problem. moving in the opposite direction. encoder did not see any movement. If repeatable. Upgrade to the latest software version if possible. insufficient voltage to motor. motor operation. Motor is having to work too hard to Mechanical failure. Check for reversed wiring. Either the encoder ticks moving in positive or either up or down. but the encoder feedback indicates it is Moving In Wrong Direction. hold position. Upgrade to the latest software version if possible. electronics from shutting down. power to motor. encoder reader is engaged on encoder. not open-loop control. Correct the associated hardware error. Check binding or obstruction in mechanical system. Software problem. not openSoftware problem. or motor not working well. If repeatable. motor failure. Upgrade to the latest software version if possible. Cover open state detected. 002C0002 User Side Alignment Bar Motor is out Motor was not able to reach its final of position. but is unable to do so. If repeatable. position. and sensor operation. A previous error caused this error. but is unable to do so. Replace switch. or receiving insufficent voltage. motor failure. but no movement detected to complete its move. 002B0010 Service Side Alignment Bar Motor did Motor is trying to move sensor onto not move onto bottom flag. document the conditions that cause this error to appear and make a change request. insufficient voltage to motor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 002B000E Motor is moving too slowly. Upgrade to the latest software version if possible. HP Restricted HP Scitex FB950 Printer . Motor is disabled in software. Check cable. Software crashed preventing electronics from shutting down. not open-loop control. 002B000F Service Side Alignment Bar Motor did Motor is trying to move sensor off of not move off top flag. Check top flag position with regard to sensor. 002B0011 Service Side Alignment Bar Motor did Motor is trying to move sensor onto not reach top flag. completion. 002B0012 Service Side Alignment Bar Motor move failed because cover is open. Upgrade to the latest software version if possible. 002C0001 User Side Alignment Bar Motor move Motor move was stopped before was cancelled. encoder problems. request Software problem. top flag. 002C0003 Sufficient PWM was applied for User Side Alignment Bar Motor failed movement. Check top flag position with regard to sensor. not servo control. 002C0004 User Side Alignment Bar Motor has been disabled by a watchdog circuit. Reinstall the software if already on latest version. Software problem. Reinstall the software if already on latest version. insufficent voltage to motor. and sensor operation. Upgrade to the latest software version if possible. Check for mechanical binding. Reinstall the software if already on latest version. and sensor operation. lower flag. Check for mechanical binding. If repeatable. Motor is under servo control. close the cover and try the operation again. 002C0005 User Side Alignment Bar Motor is under open-loop control. document the conditions that cause this error to appear and make a change request. Correct the associated hardware error. Motor has Service Side Alignment Bar Motor did too much load or encoder is damaged not reach target in the given time. Reinstall the software if already on latest version. Errors The cover was opened while the motor was moving. document the conditions that cause this error to appear and make a change request. document the conditions that cause this error to appear and make a change request. software fix. request Software problem. Correct the associated hardware error. top flag. 002C0007 A User Side Alignment Bar Motor hardware failure was detected. encoder problems. Close the cover. Check bottom flag position with regard to sensor. If repeatable. at encoder. Software problem. software fix. but is unable to do so. not openloop control in software. 002C0006 User Side Alignment Bar Motor is under servo control. Determine if motor or associated actuator is functioning within spec. The encoder reader is not detecting movement when power is applied to the motor. encoder reader is engaged on encoder. document the conditions that cause this error to appear and make a change request. encoder installation. Replace I/O Board. motors defined. power to motor. insufficient voltage to motor. 002C000D User Side Alignment Bar Motor Moving In Wrong Direction. Determine if motor or associated actuator is functioning within spec. Replace I/O Board. but is unable to do so. close the cover failed because cover is open. or the motor did move but the encoder did not see any movement. EBOX. Errors Software problem. but is unable to do so. Possibly global failure of I/O board. Check top flag position with regard to sensor. Replace I/O board. power to motor. Check top flag position with regard to sensor. and sensor operation. I/O board not found in expected PCI slot on motherboard. motor did not move. Re-seat I/O Board. 002C0010 User Side Alignment Bar Motor did not move onto bottom flag. HP Scitex FB950 Printer . Check motor. 002C0009 User Side Alignment Bar: too much power required to hold position. motor failure. and sensor operation. Motor is trying to move sensor onto lower flag. If repeatable. 002C0008 User Side Alignment Bar: Too many Request a software fix. Cover open state detected. but is unable to do so. 01000002 I/O Board MAILBOX Test Failed I/O board failure. Motor has too much load or encoder is damaged or receiving insufficent voltage. Problem communicating with I/O Board. and sensor operation. Either the down. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. HP Restricted Check motor. motor did not move. Motor is trying to move sensor off of top flag. Check binding or obstruction in mechanical system. Replace motherboard. Motor is having to work too hard to hold position. Check bottom flag position with regard to sensor. 002C000E User Side Alignment Bar Motor did not reach target in the given time. motor operation. Either the either up or down. Check motor. Replace I/O board. Check for reversed wiring. The encoder reader is not detecting movement No encoder ticks detected moving when power is applied to the motor. Replace failure or Motherboard failure. encoder reader is engaged on encoder. Motor is trying to move sensor onto top flag. but the encoder feedback indicates it is moving in the opposite direction. The motor was commanded to move in one direction. power to motor. 002C0011 User Side Alignment Bar Motor did not reach top flag. Mechanical failure. Reinstall the software if already on latest version. 002C000F User Side Alignment Bar Motor did not move off top flag. Check cable. Replace switch. motor did not move. 01000001 PCI Could Not Find IO Board I/O board failure. or the motor did move but the encoder did not see any movement. Either the No encoder ticks detected moving up. I/O Board Re-seat I/O Board. 002C000C No User Side Alignment Bar motor encoder ticks moving in positive or negative direction. 002C000A No User Side Alignment Bar motor encoder ticks moving in positive direction. 002C000B No User Side Alignment Bar motor encoder ticks moving in negative direction. Request software fix. Motor is moving too slowly. or the motor did move but the encoder did not see any movement. and try the operation again. 002C0012 The cover was opened while the User Side Alignment Bar Motor move motor was moving.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Upgrade to the latest software version if possible. Close the cover. encoder reader is engaged on encoder. or motor not working well. Replace I/O board. Check LVDS connections. Replace EBOX. Possible dirty carriage encoder. Resolution Actions Re-seat I/O Board. 01002002 I/O Board FPGA Data Test Failed I/O board failure. Replace I/O board. 01001003 I/O Board EPLD Initialization Failed I/O board failure. 01002004 I/O Board Expander FPGA Not Initialized I/O board failure. Problem communicating with I/O Board. Replace I/O board. The encoder is not Headboard data cable (not properly inserted. Image data left over in I/O board buffers. I/O Board failure or Motherboard failure. Replace EBOX. Re-seat I/O Board. Replace failure or Motherboard failure. Re-seat I/O Board. 01004008 Possible dirty carriage encoder. I/O Board failure or Motherboard failure. Possible dirty carriage encoder. Possible dirty carriage See 01004004 encoder. Check cabling in/out of I/O board. Image data left over in I/O board buffers. 01004009 I/O Board FIFO full Errors Image data is not available at I/O board when needed. Problem communicating with I/O Board. Re-seat I/O Board. Re-seat I/O Board. Check cabling in/out of I/O board. Re-seat I/O Board. Re-seat I/O Board. Replace I/O board. Problem communicating with I/O Board. Replace I/O board. Replace EBOX. An incorrect I/O Board type was installed. I/O Board failure or Motherboard failure. Verify There was a problem with the syncroniziation of carriage motion is correct. Problem communicating with I/O Board. Replace I/O Board. Data is not able to get into/out of I/O board. cable. I/O Board failure or Motherboard failure. Replace EBOX. I/O Board Re-seat I/O Board. Re-seat I/O Board. 01000003 Boot Value Probe Failed I/O board failure. Replace I/O board. Replace EBOX. seeing the expected number of pulses either due shielding not contacting. 01002003 I/O Board FPGA Address Test Failed I/O board failure. Replace I/O board. Check cabling in/out of I/O board. Data is coming into/going out of I/O board too fast. Check with the carriage motion data. Replace EBOX. 01002008 I/O Board FPGA Configure Failed I/O board failure. See 01004004 See 01004004 See 01004004 See 01004004 See 01004004 Not able to send data from I/O board to headboard. Replace I/O board. Replace I/O Board. 01004004 01004005 01004006 Possible dirty carriage encoder. Replace I/O board. HP Restricted HP Scitex FB950 Printer . Replace I/O board. 01001002 I/O Board EPLD Addr Test Failed I/O board failure. Replace I/O Board. See 01004004. Possible dirty carriage encoder. Problem communicating with I/O Board.08-January-2010 H Error Code Error Category Description Causes Problem communicating with I/O Board. Replace I/O board. Replace I/O board. Replace I/O Board. Replace I/O Board. Replace I/O board. Replace I/O motion problem. Replace I/O board. Possible dirty carriage encoder. Replace I/O board. Check cabling in/out of I/O board. 01000004 I/O Board Local Init Failed I/O board failure. Replace EBOX. I/O Board failure or Motherboard failure. Problem communicating with I/O Board. Board. Check LVDS chip the image data between I/O board and heaboard revisions of Headboard and I/O Board. I/O Board failure or Motherboard failure. Check cabling in/out of I/O board. Replace EBOX. Replace to a strip/reader problem or due to a carriage encoder reader. Replace Headboard. Replace I/O Board. Clean carriage encoder strip and reader. 01001001 I/O Board EPLD Data Test Failed I/O board failure. I/O Board failure or Motherboard failure. Problem communicating with I/O Board. Problem communicating with I/O Board. Replace the I/O Board with the correct type. EBOX. I/O Board failure or Motherboard failure. Replace I/O Board. 01004003 I/O Board FIFO Clear Failure I/O board failure. Replace I/O Board. Replace I/O board. Replace I/O Board. 01000006 I/O Board has an unsupported personality I/O board failure. bad cable). replace IGUS chain power cable. I/O board. problem. Reboot printer. Check cabling in/out of I/O board. valves. for short or over-current condition. Causes See 01004004 I/O board component problem. Replace cabling. 5V to external devices not sensed at I/O Board. Resolution Actions See 01004004 Reboot printer. Check circuit Headboard 24V powers camera circuitry. 01006006 Hdb +38V Fuse B Blown Fuses are self-healing. I/O board. Possible causes are 24V power supply bad. for short or over-current condition. I/O board. heaters. Replace I/O board. Check circuit This power is used for the jetpack jets and for short or over-current condition. replace IGUS chain power cable. replace 24V power supply and cabling. Check circuit for short or over-current condition. I/O Board sensing Replace cabling. replace I/O board. I/O board DAC failed. Replace Headboard. Replace cabling. Replace I/O board. 01006009 Errors HP Restricted Check seating of jetpacks. I/O board component problem. 5V shorted in cabling or device. Check external 5V devices. Possible causes are 5V ATX power supply bad. Check 5V from ATX supply. 01005005 I/O Board DAC Timeout Failure. I/O board. Possible dirty carriage encoder. HP Scitex FB950 Printer .08-January-2010 H Error Code Error Category 01005002 Possible dirty carriage encoder. replace ATX power supply and cabling. I/O Board sensing problem. Fuses are self-healing. 01005004 I/O Board DAC Busy Failure. See 01006005 Hdb +5V Fuse Blown 5V fuse from I/O Board to Headboard blown. Possible causes are Check 12V from ATX supply 12V. I/O devices powered by 12V. cables. 01005003 I/O Board DAC Address Test failed. ink thermistors and related circuitry. 01006002 +12V Power Not Detected 01006004 Misc +5V Fuse A Blown Description Data transfer to memory did not complete. supply bad. replace I/O Board. Check 12V from ATX supply. Check circuit Possible causes are 5V ATX power supply bad. I/O board component problem. I/O board DAC failed. Check 5V from ATX supply. replace IGUS chain power cable. Check circuit for short or over-current condition. I/O board DAC failed. replace I/O Board. 0100600A Hdb +24V Fuse D Blown 24V fuse from I/O Board to Headboard blown. LEDs. 12V shorted. replace I/O Board. replace I/O Board. I/O board. replace ATX power supply and cabling. Check external 24V devices. 24V shorted. Replace I/O board. 12V shorted. 5V shorted. Check external 12V devices. 36V shorted. I/O Board sensing problem. Check external for short or over-current condition. Replace ATX power supply and cabling. 0100600B Hdb +12V Fuse Blown Fuses are self-healing. Possible causes are 12V ATX power Check/replace power supply. Replace cabling. Reboot printer. Replace I/O board. I/O Board sensing problem. Replace I/O Board. bad. See 01006005 01006007 Hdb +38V Fuse C Blown Fuses are self-healing. replace ATX power supply and cabling. replace I/O board. Check circuit 12V fuse blown on I/O Board. See 01006005 Replace cabling. Fuses are self-healing. The Fuses are self-healing. If problem persists. replace 36V power supply and cabling. I/O board. Possible causes are 36V power supply Replace cabling. Check external 5V devices. Board. See 01006005 Replace cabling. I/O Board sensing problem. Board sensing problem. Replace I/O Board. If problem persists. Check 24V from supply. The Fuses are self-healing. Replace Headboard. 12V from ATX power supply not sensed on I/O I/O board 12V not detected. 12V ATX power supply bad. If problem persists. replace I/O board. Check circuit 5V on the Headboard powres all the logic. I/O board. camera for short or over-current condition. 01006005 Hdb +38V Fuse A Blown 36V fuse from I/O Board to Headboard blown. Check 36V supply. Replace Headboard. Check circuit for short or over-current condition. I/O board. I/O Board powered by 24V. Check circuit 24V fuse blown on I/O Board. I/O Board sensing error. User Roller and B 01006012 LCD Display Power not Detected The loopback connection for the control panel Check/replace power supply for LCD power is not detected. Check circuit 3. reseat I/O board and all cable connections. Reseat I/O Board. Reseat I/O Board. 24V power supply bad. replace Motor Driver Board ribbon cable. bad. Replace I/O board. If problem persists. Board. Replace I/O Board. fuse to open. display this message then obviously it is powered. Service Station Home Sensor. Replace Motor Driver Board.3V shorted. replace 24V Replace cabling. Reboot printer. Possible causes are Check 24V from supply. 01006010 Non Motor Driver Board Power Test Failed Check/replace power supplies and power cables. sensing problem. Devices that may be shorted: Media The circuit to one (or possibly multiple) of the Shaft Encoder. 0100A001 Read/write cycle didn't complete Check cables to I/O board. I/O board. Personality was not set at factory. Media Motor Encoder. 0100600F Motor Driver Board 3V Power Not Detected Fuses are self-healing. Errors I/O board failure. replace ATX power supply and cabling. Contact your regional support center for assistance. Check Motor Driver Board ribbon cable. Cabinet Temp the fuse on the I/O board to open.3V to Motor Driver Board not sensed on I/O for short or over-current condition. User Side Rail Encoder. Replace I/O Board. display and power cables. HP Scitex FB950 Printer .08-January-2010 H Error Code Error Category Description Causes Resolution Actions 0100600C I/O Board +24V Fuse Blown Fuses are self-healing. Replace I/O board. Check external devices for short or over-current condition. Can be fixed in the field without parts replacement. 01006011 Misc +5V Fuse B Blown Fuses are self-healing. power supply and cabling. 24V shorted. 01007003 Printer Not Ready For Shipping Error in setup at factory. Printer was personalized incorrrectly at the factory. Upgrade to the latest software version if possible. Replace I/O Board. Incorrect flash memory installed on I/O board. if the control panel can Inspect the power cable and replace as necessary. 01008000 I/O Board Flash Memory Not Found Replace I/O board. Disconnect the devices systematically to isolate a component failure. Printer was not properly prepared for shipping at the factory. Replace I/O Board. Possible causes are ATX power supply Replace cabling. Replace I/O board. Reseat I/O Board. I/O board. 01007004 Printer Personality Incorrect Error in setup at factory. I/O board failure: flash memory not found. Replace I/O board. Replace control panel. replace I/O Board. 0100C001 I/O Board A/D Read Failed Check cables to I/O board. Replace the I/O Board. but requires special instructions. 01006013 LCD Display Fuse Blown Fuses are self-healing. Clean encoder strip. Check circuit Cabling short or short to ground in LCD causing for short or over-current condition. Troubleshoot the cabling for a break or open line. Replace I/O board. Replace cabling. 01008001 01008002 Could Not Get Flash Info Unsupported Flash Size Replace I/O board. 3. Flash memory on I/O board failed. Check the cabling to these components for short or open conditions. Replace I/O board. Replace I/O board. HP Restricted Check 5V from ATX supply. Replace cables. 01007002 Printer Personality is Not Set Error in setup at factory. various 5VDC components listed at left is causing Ebox Temp Sensor. Sensor. Replace I/O board. 0100D001 0100D002 0100D003 0100D004 Errors I/O Board FPGA FLASH programming error. Check cables to I/O board. Try non-encoder related fixes Communications error with camera. Check for LVDS problems. 01020001 Unused Emergency Switch 0 Not Detected This switch should not be connected. Headboard or See 0100D001. Replace the Headboard. Replace Left Media Sensor. Replace the I/O Board. sensor is operational. Upgrade to the latest software version if possible. Upgrade to the latest software version if possible. Software problem. I/O Board.08-January-2010 H Error Code 0100C003 Error Category AD Open Channels Test Failed Description Check cables to I/O board. If repeatable. HP Scitex FB950 Printer . Invalid baud rate requested on I/O board serial port. 0100E001 Not all data was sent from I/O board to Headboard. request software fix. replace motorboard. If repeatable. Replace I/O Board. I/O board. Verify that the sensor is connected. HP Restricted Reboot printer. Reinstall the software if already on latest version. Communications error with camera. 01010001 I/O Board Invalid EPC FLASH Replace I/O board. CRC Errors detected Follow LVDS troubleshooting guide. May be an I/O board or motherboard problem. If connection and cable are good. I/O Board PMD Controller Timeout Check cables to I/O board. 0100D005 I/O Board PMD Controller Failed to Report Media Edge Media sensor was watching for trailing edge of media. Headboard or See 0100D001. Replace the I/O board. I/O Board PMD Controller Data Failure I/O Board PMD Controller Checksum Failure I/O Board PMD Controller Buffer Failure Check cables to I/O board. Check cables to I/O board. I/O board J3. or a performance problem. 01010003 Error Checking EPC Data Replace I/O board. document the conditions that cause this error to appear and make a change request. Communications error with camera. replace I/O board. 0100F001 Invalid Baud Rate Requested on I/O board serial port. Headboard or for 01004004. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Communications error with expander EPLD. If problem persists. camera cable. Replace the sensor. Recalibrate the sensor position from the Service Calibration menus. Check cable connections. Verify left media the trailing edge of the media. replace I/O board. but failed to The media-present sensor for rigid (located at the find it. Replace I/O board. Replace I/O board. document the conditions that cause this error to appear and make a change request. Replace I/O board. I/O Board. Replace I/O board. Replace the camera. Check cables to I/O board and user end of the rail at the input side) did not see left media sensor. but NO CRC Errors found Problem getting DMA data from motherboard to headboard. Software error. Replace I/O board. 01020002 Cover Switch Not Detected Check cover switch connection. Adjust sensor angle (15-30 degrees from vertical is typical). Replace I/O board. Causes Resolution Actions Check camera connection to Headboard. Replace I/O board. Reinstall the software if already on latest version. 0100E002 Not all data was sent from I/O board to Headboard. Software problem. Replace the I/O Board. Check cable connections. Check cable connections. Check cable connections. replace I/O board. Check cable connections.08-January-2010 H Error Code Error Category Description Check user side emergency switch connection. Check cable connections. Check cable connections. Software problem. replace I/O board. replace I/O board. I/O board J28. Replace I/O board. If repeatable. I/O board J6. If connection and cable are good. Check cable connections. replace I/O board. replace I/O board. Check cable connections. I/O board J28. If connection and cable are good. If connection and cable are good. 01020006 Service Side Emergency Switch Not Detected 01030024 Vacuum Fan Row 0 Not Detected 01030025 Vacuum Fan Row 1 Not Detected 01030026 Vacuum Fan Row 2 Not Detected 01030027 EBox Cooling Fan 1 Not Detected 01030028 EBox Cooling Fan 2 Not Detected 01030029 EBox Cooling Fan 3 Not Detected 01030030 Docking Station Not Detected 01030031 Service Station Up/Down Encoder Not Detected 01030032 Service Station Home Sensor Not Detected Errors Check user side emergency switch connection. I/O board J5. HP Scitex FB950 Printer . HP Restricted Check service side emergency switch connection. I/O board J2. If connection and cable are good. If repeatable. Software problem. I/O board J28. Check service side emergency switch connection. I/O board J5. Check cable connections. Check cable connections. Check cable connections. I/O board J28. I/O board J5. If connection and cable are good. If connection and cable are good. If connection and cable are good. I/O board J2. document the conditions that cause this error to appear and make a change request. If connection and cable are good. Upgrade to the latest software version if possible. Check cable connections. Upgrade to the latest software version if possible. I/O board J5. replace I/O board. Check cable connections. replace I/O board. document the conditions that cause this error to appear and make a change request. I/O board J3. Reinstall the software if already on latest version. If connection and cable are good. If connection and cable are good. I/O board J3. Check cable connections. I/O board J6. I/O board J28. Reinstall the software if already on latest version. If connection and cable are good. I/O board J5. Causes Resolution Actions 01020003 User Side Emergency Switch Not Detected 01020004 Unused Emergency Switch 3 Not Detected This switch should not be connected. I/O board J5. 01020005 Unused Emergency Switch 4 Not Detected This switch should not be connected. Check cable connections. replace I/O board. Check cable connections. I/O board J11. I/O board J5. replace I/O board. replace I/O board. Replace I/O board. I/O board J5. I/O board J11. Check cable connections. Check cable connections. replace I/O board. I/O board J28. I/O board. Replace cabling. Replace cabling. I/O board J5. If connection and cable are good. Replace cabling. Check cable connections. Check wiring. I/O board. If connection and cable are good. I/O board. Check cable connections. power (fuses are self-healing). Detected replace I/O board. I/O board J5. If connection and cable are good. I/O board. Check cable connections. Check cable connections. replace I/O board. Check wiring. If connection and cable are good. I/O board Enclosure Fan 1 Not Detected J4. I/O board J1. Check cable connections. I/O board J1. If connection and cable are good. Check cable connections. Check cable connections. Replace cabling. Check circuit for short or over-current condition. If connection and cable are good. power (fuses are selfhealing). I/O board User Side Rail Encoder Not Detected J1. Check cable connections. Check circuit for short or Enclosure Fan 2 fuse not detected over-current condition. I/O board. I/O board J4. Check cable connections. Check wiring. Check cable connections. I/O board J4. If connection and cable are good. I/O board. If connection and cable are good. I/O board J2. replace I/O board. Detected replace I/O board. Detected replace I/O board. power (fuses are self-healing). Check cable connections. Check cable connections. Check wiring. power (fuses are selfhealing). Check cable connections. replace I/O board. Check wiring. Check cable connections. Not Detected replace I/O board. Check circuit for short or over-current condition. Check cable connections. I/O board User Side Input Roller Encoder Not J1. power (fuses are selfhealing). I/O board J2. Check wiring. Detected replace I/O board. I/O board Service Side Rail Encoder Not J2. I/O board J1. power (fuses are self-healing). I/O board Service Side Input Roller Encoder Not J2. Check cable connections. replace I/O board.H Error Code 01030033 01030034 01030035 01030036 01030037 01030038 01030039 01030040 01030041 01030042 01030043 01030044 01030045 01030046 Errors 08-January-2010 Error Category Description Check cable connections. Check cable connections. I/O board Rail Door Fan 1 or 2 Not Detected J5. I/O board Service Side Output Roller Encoder J2. Check circuit for short or over-current condition. If connection and cable are good. HP Restricted Causes Resolution Actions Check cable connections. I/O board User Side Output Roller Encoder Not J1. I/O board Enclosure Fan 2 Not Detected J2. I/O board Rail Door Fan 3 or 4 Not Detected J5. I/O board J2. If connection and cable are good. I/O board J2. Replace cabling. HP Scitex FB950 Printer . Detected replace I/O board. I/O board User Side Media Bar Encoder Not J4. Check circuit for short or Rail Door Fan 2 fuse not detected over-current condition. Replace cabling. Check cable connections. Check circuit for short or Enclosure Fan 1 fuse not detected over-current condition. Check cable connections. If connection and cable are good. Check cable connections. replace I/O board. I/O board J3. Check circuit for short or EBox Fan 1 fuse not detected over-current condition. I/O board External Temp Cable Connection Not J4. power (fuses are selfhealing). Check cable connections. I/O board J3. If connection and cable are Detected good.08-January-2010 H Error Code 01030047 01030048 01030049 01030050 01030051 01030052 01030053 01030054 01030055 01030056 01030057 01030058 01030059 Errors Error Category Description Check wiring. Not Detected replace I/O board. I/O board J2. I/O board J28. power (fuses are selfhealing). I/O board. power (fuses are self-healing). Check wiring. Replace cabling. If connection and cable are good. Check cable connections. Check cable connections. Check cable connections. Check circuit for short or over-current condition. I/O board Middle Media Sensor Not Detected J3. Check cable connections. I/O board. Replace cabling. Detected replace I/O board. I/O board. Check circuit for short or over-current ondistion. Check cable connections. If connection and cable are good. power (fuses are self-healing). Check circuit for short or Rail Door Fan 4 fuse not detected over-current condition. Check wiring. Detected replace I/O board. Replace cabling. Check circuit for short or over-current condition. I/O board. I/O board. If connection and cable are good. I/O board Internal Cable Connection Not J28. Check wiring. Replace cabling. I/O board J1. I/O board Service Side Media Bar Encoder Not J2. HP Scitex FB950 Printer . Detected replace I/O board. Replace cabling. Detected replace I/O board. Check cable connections. Check wiring. Check cable connections. Check cable connections. Check wiring. I/O board J3. If connection and cable are good. If connection and cable are good. Check cable connections. power (fuses are selfhealing). I/O board. I/O board J4. Check cable connections. Check cable connections. If connection and cable are good. Check wiring. Detected replace I/O board. replace I/O board. If connection and cable are good. I/O board J4. Check circuit for short or over-current condition. Check cable connections. I/O board. power (fuses are self-healing). I/O board User 1 Cable Connection Not J3. Replace cabling. If connection and cable are good. I/O board User 3 Cable Connection Not J4. I/O board User Side Media Sensor Not J3. Check cable connections. I/O board User 2 Cable Connection Not J1. Check cable connections. power (fuses are selfhealing). Check circuit for short or EBox Fan 0 fuse not detected over-current condition. replace I/O board. HP Restricted Causes Resolution Actions Check wiring. power (fuses are self-healing). I/O board J4. Check circuit for short or EBox Fan 2 fuse not detected over-current ondistion. Detected replace I/O board. Replace cabling. I/O board Media Thickness Cable Connection J4. Replace cabling. Check cable connections. Check cable connections. Check cable connections. I/O board. I/O board. power (fuses are self-healing). Check/replace camera flex. Check wiring. Fully power down printer using the switch on the electronics box. I/O board not communicating properly with camera. try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. 01050003 I/O Board Cam End Done Bytes Incorrect. then restart. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. Check/replace camera flex. replace headboard or OHS board.08-January-2010 H Error Code 01030060 01030063 01030065 01040000 Error Category Description Check cable connections. Check/replace camera flex. headboard. Check cabling. 01050002 I/O Board Cam Start Done Bytes Incorrect. Check wiring. I/O board. Error occurred on headboard or OHS Param Block Cannot be Fully Saved board. I/O board. I/O board. I/O board J28. HP Restricted HP Scitex FB950 Printer . Check/replace camera flex. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. replace headboard. and retry. Check/replace camera flex. I/O board not communicating properly with camera. power (fuses are selfRail Door Fan 1 positive fuse not healing). LVDS cable. 01100004 LVDS Output Fifo Overflowed Follow LVDS troubleshooting guide. Causes Resolution Actions Check cable connections. replace I/O board. Check cabling. LVDS cable. camera assembly. If connection and cable are Detected good. Check wiring. headboard. headboard. If problem persists. LVDS cable. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. If problem persists. Check circuit for short or over-current ondistion. I/O board. If problem persists. power (fuses are self-healing). LVDS cable. I/O board. Check wiring. power (fuses are selfRail Door Fan 3 positive fuse not healing). 01100003 LVDS Input Fifo Overflowed Follow LVDS troubleshooting guide. camera assembly. LVDS cable. Replace cabling. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. LVDS cable. headboard. headboard. I/O board. I/O board Internal Temp Cable Connection Not J28. I/O board. power down. camera assembly. headboard. Replace cabling. camera assembly. camera assembly. Replace cabling. 01050001 I/O Board Cam Start To Do Bytes Incorrect. Check circuit for short or detected over-current ondistion. camera assembly. 01200001 Errors Could not read headboard personality Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. I/O board not communicating properly with camera. reseat LVDS data cable at both headboard and I/O board. Check/replace camera flex. Check circuit for short or over-current ondistion. Bad communication link between headboard and I/O board (LVDS cable). Incorrect headboard version/type for software. replace headboard or OHS board. Check LVDS Troubleshooting Guide/Checklist located on the Support Zone. replace I/O board. If problem persists. Replace cabling. I/O board. 01100006 LVDS Burst Access Error Follow LVDS troubleshooting guide. Check circuit for short or detected over-current ondistion. I/O board. power down. Pen EEPROM timeout waiting for Pen failed to respond to a command. If this fails to resolve headboard and I/O board. replace I/O board. replace I/O board. Check the LVDS cable connection. Possible Pen EEPROM internal software error. then restart. 01200021 01200025 Resolution Actions Replace headboard. try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. and retry. headboard. If problem persists. If problem persists. If problem persists. I2C bus failure. If problem persists. try a different Category 5 straight-through problem. replace head. Failed to get mutex. If problem persists. then restart. If problem persists. replace headboard. Fully power down printer using the switch on the electronics box. Incorrect headboard version/type for software. replace I/O board. then restart. replace I/O board. or due to a bad connection. If problem persists. If problem persists. Check/replace power 24V supply and Check/replace power 24V supply and power Headboard 24V power not detected. Incorrect headboard version/type for software. try a different Category 5 straight-through Ethernet cable between the headboard and electronics box. electronix box.08-January-2010 H Error Code 01200003 01200004 01200005 01200015 01200016 01200020 Error Category Headboard has an unsupported personality Description Causes Incorrect headboard version/type for software Bad communication link between headboard and I/O board (LVDS cable). headboard failure. HP Scitex FB950 Printer . persists. Replace the Headboard. cables. If problem persists. Check/replace power 38V supply and Check/replace power 38V supply and power Headboard 38V power not detected. HP Restricted Fully power down printer using the switch on the electronics box. power cables. cabling. Check the LVDS cable connection. Replace the Headboard. power cables. Check head connections. If problem persists. Request software fix. 01200023 Headboard EEPROM no ack error. reseat LVDS data cable at both headboard and I/O board. This may be due to a data synchronization the problem. replace Incorrect headboard version/type for software revision I/O board. EEPROM on headboard failure. Replace headboard. 01200026 Errors Fully power down printer using the switch on the electronics box. Replace the Headboard. Headboard has an unsupported Replace headboard. Could not reset headboard FPGA Bad communication link between headboard and I/O board (LVDS cable). 01200024 Headboard EEPROM read/write failure I2C bus failure. cables. If problem persists. If problem Could not program headboard FPGA startup. power down. replace headboard. Check the LVDS cable connection. Replace headboard. reseat LVDS data cable at both headboard and I/O board. and retry. and retry. If problem persists. Could not read headboard revision 01200022 Headboard EEPROM bus error I2C bus failure. reseat LVDS data cable at both Headboard could not be established during Reboot printer. or due to a ethernet cable between the headboard and bad component. replace headboard. Headboard failure. Replace headboard. Communication between the I/O board and power down. Replace head. See 01200040. Replace head. See 01200030. Printhead 9 Warmer Not Connected Replace head. Check head flex cable connections. Printhead 11 Warmer Not Connected Replace head. replace headboard. Replace head. See 01200030. See 01200030. See 01200040. See 01200040. Check head flex cable connections. See 01200030. See 01200030. See 01200030. Printhead 8 Warmer Not Connected Replace head. Swap the cable with a known good printhead. See 01200040. 01200031 Printhead 2 Warmer Not Connected See 01200030. Check head flex cable connections. Check head flex cable connections. See 01200040. Printhead 7 Warmer Not Connected Replace head. Check head flex cable connections. Replace printhead if it is bad or replace the Headboard if it is a bad connector slot. Printhead 6 Warmer Not Connected Replace head. See 01200030. 01200030 Printhead 1 Warmer Not Connected Check head flex cable connections. Printhead 12 Warmer Not Connected Replace head. Check head flex cable connections. See 01200030. Reseat the printhead flex cable. Replace head. See 01200030. Check head flex cable connections. Swap the cable with a known good printhead. See 01200040. See 01200040. Printhead 4 Warmer Not Connected Replace head. See 01200040. See 01200040. Check head flex cable connections. See 01200030. Heater not working correctly. Check head flex cable connections. Check head flex cable connections. See 01200030. Check head flex cable connections. Check head flex cable connections. See 01200030. Cable detected as open. See 01200030. See 01200040. Check head flex cable connections. Replace printhead if it is bad or replace the Headboard if that slot is bad. See 01200030. Check head flex cable connections. Printhead 10 Warmer Not Connected Replace head. Replace head. See 01200030. See 01200030. Check head flex cable connections. See 01200030. 01200040 Printhead 1 Not Warming 01200041 Printhead 2 Not Warming 01200042 Printhead 3 Not Warming 01200043 Printhead 4 Not Warming 01200044 Printhead 5 Not Warming 01200045 Printhead 6 Not Warming 01200046 Printhead 7 Not Warming Errors Check head flex cable connections. See 01200040. See 01200030. Replace head. See 01200030. Headboard AD failed to respond. 01200032 01200033 01200034 01200035 01200036 01200037 01200038 01200039 0120003A 0120003B Check head flex cable connections. Reseat the printhead flex cable. HP Restricted HP Scitex FB950 Printer .08-January-2010 H Error Code 01200027 Error Category Description Causes Resolution Actions Headboard AD timeout. Printhead 3 Warmer Not Connected Replace head. See 01200040. Check head flex cable connections. Replace head. Replace head. See 01200030. See 01200030. Replace head. Printhead 5 Warmer Not Connected Replace head. Check cabling to headboard. Replace the I/O Board. Replace head. Check head flex cable connections.08-January-2010 H Error Code Error Category 01200047 Printhead 8 Not Warming 01200048 Printhead 9 Not Warming 01200049 Printhead 10 Not Warming 0120004A Printhead 11 Not Warming 0120004B Printhead 12 Not Warming 01200050 01200051 01200052 01200053 01200054 01200055 01200056 01200057 01200058 01200059 0120005A 0120005B 01200060 01200070 Errors Printhead 1 Warmer Not Wired Correctly Printhead 2 Warmer Not Wired Correctly Printhead 3 Warmer Not Wired Correctly Printhead 4 Warmer Not Wired Correctly Printhead 5 Warmer Not Wired Correctly Printhead 6 Warmer Not Wired Correctly Printhead 7 Warmer Not Wired Correctly Printhead 8 Warmer Not Wired Correctly Printhead 9 Warmer Not Wired Correctly Printhead 10 Warmer Not Wired Correctly Printhead 11 Warmer Not Wired Correctly Printhead 12 Warmer Not Wired Correctly One or more printheads failed to warm. Thermister and/or heater wiring error. Invalid thermistor readings from head. Replace head. Replace printhead. Check head flex cable connections. Invalid thermistor readings from head. See 01200040. Replace printhead. Invalid thermistor readings from head. Replace head. Thermister and/or heater wiring error. Replace head. Replace printhead. Replace printhead. Replace head. Invalid thermistor readings from head. Thermister and/or heater wiring error. Replace printhead. Invalid thermistor readings from head. Replace printhead. Replace printhead. Thermister and/or heater wiring error. HP Scitex FB950 Printer . Replace LVDS cable. Invalid thermistor readings from head. Replace printhead. Replace head. Replace the Headboard. See 01200040. Description Check head flex cable connections. Replace printhead. Replace head. Replace head. Replace head. Thermister and/or heater wiring error. or I/O Board problem. Try non-encoder related fixes for 01004004. Replace head. Replace head. Replace printhead. CRC Errors I/O board to Headboard. Replace printhead. See 01200040. See 01200040. Check head flex cable connections. etc…). Replace head. Clean the carriage encoder strip and reader. Invalid thermistor readings from head. Thermister and/or heater wiring error. See 01200040. LVDS communications problem. Thermister and/or heater wiring error. Invalid thermistor readings from head. Upgrade to the latest software if possible. Invalid thermistor readings from head. Replace head. Thermister and/or heater wiring error. See 01200040. HP Restricted Troubleshoot the specified head(s) using the method described for error 01200040. Thermister and/or heater wiring error. Check head flex cable connections. See 01200040. Invalid thermistor readings from head. Replace head. Invalid thermistor readings from head. Headboard did not receive all the data LVDS Communication problem from from the I/O board. Check the LVDS cable connection (reseat cable. Replace head. Causes Resolution Actions See 01200040. Replace printhead. Replace head. See 01200040. Headboard problem. Thermister and/or heater wiring error. Replace head. Check head flex cable connections. Invalid thermistor readings from head. Thermister and/or heater wiring error. See 01200040. Thermister and/or heater wiring error. detected. Replace head. Reseat the I/O Board. Replace the camera cable. camera assembly. 01200092 Headboard not communicating properly with camera. Errors Reboot the printer. Replace cable. Check/replace Start. Check for LVDS problems. HP Restricted Ensure that the I/O Board is seated in the correct PCI slot. Check/replace End. headboard. 012000A0 Software Error Request software fix. I/O board. but data was resent. No Drive level detected when on. If connection and cable are good. Headboard communications timed out. Loopback from user side lamp not detected. I/O board failure. Upgrade to fastest motherboard to I/O board. Communications error with camera or Headboard. Clean the carriage encoder strip and reader. Replace the camera. power. usually a DMA problem from Errors found. 01601001 User side UV housing cable connection not detected. replace headboard. 01200090 Headboard not communicating Head Board Camera Data Incorrect at properly with camera. I/O board didn't get Errors found. Upgrade to the latest software version if possible. motherboard/memory. 012000B1 Carriage Cooling Fans Not Detected 01300001 Docking Station Cable Connection Not Detected Check cables to OHS board. usually a DMA problem I/O board timed out sending packets to from the I/O board but NO CRC from motherboard to I/O board. encoder related fixes for 01004004. If connection and cable are good. headboard J1. Check/replace camera flex. headboard The loopback connection for the cooling fans on Headboard cooling fans not detected. replace headboard. replace headboard. power. the back of the carriage is not sensed. headboard. or open. 01400001 Could not find VideoNet hardware Ethernet port on motherboard failure. Check cable connections for the front carriage fans. OHS board cable disconnected. Check cable connections. Check cables. Headboard not communicating Head Board Camera Data Incorrect at properly with camera. power. fans. headboard. Try nonCommunications error with camera or Headboard. 012000B0 Head Board Timeout During Communications. Check cable connections from headboard to UV housing. replace headboard. replace headboard. Check camera connection to Headboard. No resent data. camera flex. The loopback connection for the cooling fans on the carriage cover is not sensed. OHS board failure. Headboard. J1. Reseat cable connection at OHS and I/O. Replace I/O board. See 01200090. 01601006 User side UV housing blower fan power detected when off. miswired. HP Scitex FB950 Printer . Upgrade to fastest motherboard/memory. headboard. Check cables. Resolution Actions Try 01200070 and 01200073 solutions first.08-January-2010 H Error Code 01200071 Error Category Description Causes I/O board timed out sending packets Headboard did not receive all the data to Headboard. 01200081 Head Board Camera Data Incorrect. 01200073 Headboard did not receive all the data I/O board timed out sending packets from the I/O board but NO CRC to Headboard. Check cables. power. fans. Check cables. Replace motherboard. Drive level detected when off. response from Headboard in time. Replace the Headboard. replace headboard. 01601005 User side UV housing blower fan power not detected. headboard J36. Repalce OHS. camera assembly. fans. Check cable connections from headboard to UV housing. 01200080 Check cable connections. fans. Check cables. camera assembly. camera flex. Check cables. power (fuses are self-healing). Check motor motion. Limit not found for user side UV Check motor motion. power. Replace cabling. obstructed motion. Check motor motion. Home not found for service side UV Check home sensor. power (fuses are self-healing). Check home sensor. obstructed Range error for user side UV shutter motion. motor motion. obstructed motion. power (fuses are selfhealing). Check wiring. obstructed shutter motion.08-January-2010 H Error Code 01602001 Error Category Service side UV housing cable not detected. shutter obstructed motion. obstructed motion. Check cables. headboard. healing). obstructed Motion failure for user side UV shutter motion. power (fuses are self-healing). fans. power. Motion failure for service side UV Check motor motion. motor. Check home sensor. Check cables. HP Scitex FB950 Printer . Check cables. power. 01601013 01601014 01602011 01602012 01602013 01602014 01603000 01603001 01603002 01603003 01604000 01604001 01604002 01604003 Errors User side UV shutter motor positive output not detected. healing). Check circuit for short or over-current condition. Check cables. Check wiring. Limit not found for service side UV Check motor motion. Replace cabling. shorted motor. Check circuit for short or over-current condition. Check motor motion. power (fuses are selfhealing). etc. Service side UV shutter motor power not detected. motor motion. shorted motor. obstructed motion. Range error for service side UV Check motor motion. Check cables. Check cables. Check cables. Check motor motion. motor motion. Check motor motion. Home not found for user side UV Check home sensor. Replace cabling. obstructed motion. Check motor motion. shutter obstructed motion. Service side UV shutter motor Check cables. Check cables. power (fuses are selfnegative output not detected. obstructed shutter motion. obstructed shutter motion. etc. Check motor motion. I/O board. 01602005 Service side UV housing blower fan power not detected. motor motion. No Drive level detected when on. shorted Service side UV shutter motor current motor. obstructed motion. power (fuses are selfpositive output not detected. Check cables. replace headboard. power. Check for shorted cables. fans. Causes Resolution Actions Check cable connections from headboard to UV housing. fault. 01602006 Service side UV housing blower fan power detected when off. fans. obstructed motion. fans. replace headboard. Replace cabling. I/O board. headboard. Check for shorted cables. Description Check cable connections from headboard to UV housing. motor. etc. 01601011 User side UV shutter motor power not detected. Replace cabling. replace headboard. 01601012 User side UV shutter motor current fault. Drive level detected when off. motor. headboard. power (fuses are self-healing). User side UV shutter motor negative output not detected. replace headboard. HP Restricted Check for shorted cables. Service side UV shutter motor Check cables. Check motor motion. power (fuses are self-healing). obstructed motion. power (fuses are self-healing). obstructed shutter motion. I/O board J28. 01700006 Motor Driver Board 12V Error Check Motor Driver Board power cables. replace Motor Board failure. Check 5V to motor driver board. replace panel. Check Motor Driver Board cables. Check 36V power to motor driver board. Check UV cable connections. replace panel. HP Scitex FB950 Printer . I/O board J28. 38V power. I/O UV Power2 connection not detected board J28. 01700009 Motor Driver Board 38V Error Check Motor Driver Board power cables. 01800002 Errors Check Motor Driver Board cables. Motor Driver Board failure. Reinstall the software if already on latest version. Upgrade to the latest software version if possible. Check LCD Panel connections & wiring. I/O board J28. Check 12V power to motor driver board. If connection and cable are good. Motor Driver Check Motor Driver Board cables. HP Restricted Check Motor Driver Board cables. replace I/O board. 01800001 LCD Panel. Upgrade to the latest software version if possible. replace Motor Driver Board. I/O UV Dimmer2 connection not detected board J28. Touch controller failure. replace I/O board. I/O UV Dimmer1 connection not detected board J28. 24V power. replace Motor Driver Board. Check UV cable connections. Causes Resolution Actions Check UV cable connections. replace I/O board. 01700001 Motor Driver Board Not Initialized 01700002 Motor Driver Board Configure Failed 01700004 Motor Driver Board Counter Failed 01700005 Motor Driver Board 5V Error Check Motor Driver Board power cables. 01700007 Motor Driver Board 24V Error Check Motor Driver Board power cables. If connection and cable are good. Touch controller failure. Reinstall the software if already on latest version. Check UV cable connections. Calibrate command failed wiring. If connection and cable are good. Motor Driver Board failed to initialize. replace I/O board. Touch controller cable disconnected. 01700010 Unknown Error Software problem. replace I/O board. I/O board J28. Motor Driver Board failed to initialize. Check LCD Panel connections & LCD Panel. Check UV cable connections. replace Motor Driver Board. Motor Driver Board failure. Check UV cable connections. document the conditions that cause this error to appear and make a change request. If connection and cable are good. If repeatable. I/O UV Power1 connection not detected board J28. replace I/O board. Driver Board. Check 24V power to motor driver board.08-January-2010 H Error Code 01605006 01605007 01605008 01605009 Error Category Description Check UV cable connections. If repeatable. No response from calibrate command Touch controller cable disconnected. 12V power. Check UV cable connections. document the conditions that cause this error to appear and make a change request. replace I/O board. replace I/O board. 5V power. Replace the cable. Possible causes are bad 24V power board. Could not store and verify LCD Panel LCD Panel calibration would not store calibration into its flash. Check power. Power for the carriage motor is not being sensed. Touch controller did not respond as expected. finger press failed wiring. Same as 0220A005. LCD Panel. if no output. Fuse B over-current condition. cables (fuses are selfCarriage driver positive output not healing). If Detected connection and cable are good. Replace cabling. Touch controller did not respond as expected. replace panel. Replace motor control board. finger press failed wiring. Replace motor control voltage levels. Touch controller or communications failure. Carriage motor drive is not reaching acceptable Check 24V from supply. Panel connections & wiring. Check Loopback connection from carriage drive motor not motor control board for 24V output. Motor Carriage Motor Cable Connection Not Driver Board J10. Invalid response from Check LCD Panel connections & touch command wiring. Replace motor control board. replace panel. Replace 24V power supply and cabling. Check power. Replace cabling. Check 24V from supply. Check circuit for short or Carriage Drive Pos. motor driver board bad. replace panel. replace panel. Touch control panel when pattern displayed. replace I/O board. Check LCD Panel connections & LCD Panel. LCD Panel. power (fuses are selfhealing). LCD Panel. motor shorted. replace panel. check obstructed carriage motion. HP Restricted HP Scitex FB950 Printer . Run head motion troubleshooter. Timed out waiting for carriage to move check obstructed carriage motion. Causes Timeout waiting for touch on panel during calibration. Replace cabling. motor driver board. supply and cabling. Check cable connections. power (fuses are selfhealing). Touch controller or communications failure. motor driver board. Check the cable connection at both ends. replace panel. Invalid mode response Check LCD Panel connections & from touch command wiring. replace carriage motor. Power for the carriage motor is not being sensed. Check circuit for short or Carriage Drive Pos. cables (fuses are selfMotor Driver Board Error Cannot healing). Controller did not respond as expected. motor detected driver board. Replace cabling. Check 24V from supply. replace panel. Fuse A over-current condition. cables (fuses are selfCarriage driver negative output not healing). Replace cabling. replace panel. I/O board J18. replace 24V power supply. LCD Panel. Check circuit for short or Carriage Drive Neg. Check wiring. No response from finger Check LCD Panel connections & press wiring. Replace the motor. Replace motor control board. Same as 0220A005. Replace 24V power supply and cabling. replace board detected. Invalid response from Check LCD Panel connections & calibrate query wiring. Replace carriage motor. Check LCD Panel connections & LCD Panel. Check wiring. Touch controller did not respond as expected. Touch controller or communications failure. Same as 0220A005. Check power. No response from finger press Description Check LCD Panel connections & wiring. power (fuses are selfhealing).08-January-2010 H Error Code 01800003 01800004 01800005 01800006 01800007 01800008 01800009 0180000A 02200001 0220A001 0220A002 0220A003 0220A004 0220A005 0220A006 0220A007 Errors Error Category LCD Panel. Power for the carriage motor is not being sensed. Check wiring. Timeout waiting for panel touch during calibration. Check LCD correctly. motor driver board. Same as 0220A005. motor detected driver board. Run head motion troubleshooter. Check 24V from supply. Replace 24V power supply and cabling. Touch controller or communications failure. Resolution Actions Touch control panel when pattern displayed. Power Carriage Motor motor driver board. Fuse A over-current condition. Fuse B 0220A009 Carriage Drive Pos. Other Carriage motor current fault possible causes are motor shorted. operation. test for functional carriage home sensor. or there is no communication with the sensor. Check circuit for short or over-current condition. home sensor. Media Foot Ready Switch Not Detected Check cable connections. replace Headboard. IO brd could need replacement. Verfiy strip is in reader. Check wiring. Something prevented the carriage from reaching Look for obstructions to carriage motion. Check encoder reader connection to Headboard. possibly due to excessive friction on carriage motion. encoder position and ticks defective encoder reader. After that. Carriage motor is current faulting. replace I/O board. motor driver board. but encoder is counting backward. motor driver board. Replace foot switch and loom for switch. Fuse C 0220A00B 0220E001 0220E002 Description Check wiring. If connection and cable are not connected. Check cable connections. Check cable loop back. If connection and cable are good. Motor Driver Board J7. IO brd could need replacement. motor. sensing error. motor driver board sensing bad. Check circuit for short or over-current condition. Same as 0220A005. or the home sensor failed to correctly detect the home sensor is meeting the flag. power (fuses are selfhealing). Clean the the home position. Same as 0220A005. Replace cabling. Headboard good. headboard J11. 02300009 Media Motor Cable Not Detected Check cable connections. Replace cabling. Possible causes are encoder reader Carriage encoder cable not connected J37. Carriage encoder reader connection to Headboard Check cable connections. Motor driving forward. operation. headboard not senesd. Check for shorted cables. Check motor wiring. belt encoder wiring. replace reader. If connection and cable are good. power (fuses are selfhealing). power (fuses are selfhealing). from foot switch to ebox. Replace the home sensor. replace I/O board. 02300004 Errors The home sensor is disconnected. motor driver board. clean strip & reader. Same as 0220A005. Check wiring. Check cable integrity and loop backs Loopback wires for media motor detected as open. HP Scitex FB950 Printer . Check for excessive friction of carriage motion.08-January-2010 H Error Code Error Category 0220A008 Carriage Drive Neg. Check cable integrity and loop backs from foot switch to ebox. same as 0220A005. HP Restricted Check foot controller cable connection. replace headboard. If multiple items have similar errors. If connection and cable are good. Replace media motor and/or loom for switch. I/O board J1. If multiple items have similar errors. ebad encoder reader. Ensure home. motor driver board. replace headboard. Replace encoder reader. motor Unable to detect carriage encoder Dirty encoder strip or fouled encoder reader. Check media motor cable connection. etc. Replace cabling. 02300012 Media Motor Encoder Counting Backward Check reversed wiring to motor or to motor encoder. Replace cabling. Same as 0220A005. Same as 0220A005. reader not on strip. Fuse C 0220A00A Carriage Drive Neg. shorted motor. Check cable loop back. Causes Resolution Actions Same as 0220A005. Loopback wires for foot switch detected as open. replace headboard. Check circuit for short or over-current condition. Check cable connections. 0220E003 Carriage home sensor cable not connected 0220E004 Carriage did not home successfully Check for carriage obstruction. I/O board J18. Replace cabling.k. motor driver board. HP Restricted Fuses are self-healing. This most often signals a problem with the motor driver board (a. the motor or power delivery to the motor has a problem. Check cable connection to the encoder. no motion of the motor is being detected This error indicates that no motion is No media shaft or motor encoder ticks by the encoder on the motor itself. no motion of the roller is being detected by resolution encoder. the roller is not turning either. and on-shaft. Fuse A Fuses are self-healing. Replace motor assembly. Check power connection to the motor.k. motor control board). the user end. this error code likely will motion. Replace motor control board. Check circuit The circuit from the motor control board to for short or over-current condition. Check cable connection to the encoder. no motion of the motor is being detected be followed by a similar code that by the encoder on the motor itself. If the belt is not moving. the motor or power delivery to the motor has a problem. Replace motor driver board. Replace media drive motor. no motion of the motor is being detected This error indicates that no motion is driver board (a. motor control board). Replace motor assembly. Check circuit for short or over-current condition. 02300025 When power is applied to the motor for backwards motion. troubleshoot the failure of the motor to move the belt.08-January-2010 H Error Code 02300020 02300021 02300022 Error Category Description Causes This error refers to the encoder on the media drive motor itself. Media motion driver positive output not detected Media motion driver negative output not detected Check power to motor. sees no motion. motor and the board. Replace motor driver board. no motion of the roller is being detected by resolution encoder. refers to the high-resolution encoder. In rare cases the motor and so the high-resolution on-shaft encoder also assembly itself may be the source of the problem. HP Scitex FB950 Printer . Because the seen by either encoder. In rare cases the motor assembly itself may be the source of the problem. the high-resolution encoder mounted to the roller. When power is applied to the motor for forward This most often signals a problem with the motor motion. Check power to motor. both on-motor backward motor is not turning. no motion of the motor is being detected be followed by a similar code that by the encoder on the motor itself. component is causing the fuse on the motor Replace cabling. If the motor is turning. If the motor is When power is applied to the motor for forward No media motor encoder ticks forward not turning. motor driver board. the encoder has a problem. this error code likely will motion. replace this encoder. If the belt is moving when this error occurs. replace cabling. If the motor is not turning. replace cabling. Because the seen by either encoder. the roller is not turning either. In some cases there may be a cabling problem between the motor and the board. This error refers to the high-resolution When power is applied to the motor for forward suspect a connection problem with the highNo media shaft encoder ticks forward encoder mounted to the drive roller on motion. If the motor is not turning. refers to the high-resolution encoder. No media motor encoder ticks backward This error refers to the encoder on the media drive motor itself. Resolution Actions If the motor is turning. both on-motor cases there may be a cabling problem between the forward motor is not turning. 02300024 No media shaft encoder ticks backward If the belt is moving when this error occurs. Check power connection to the motor. If the motor is When power is applied to the motor for backwards not turning. control board to open. the user end. and so the high-resolution on-shaft encoder also sees no motion. and on-shaft. replace this encoder. troubleshoot the failure of the motor to move the belt. the high-resolution encoder mounted to the roller. 02300023 02300026 02300027 02300028 Errors Media motion Drive Pos.a.a. If the belt is not moving. the encoder has a problem. In some No media shaft or motor encoder ticks by the encoder on the motor itself. This error refers to the high-resolution When power is applied to the motor for backwards suspect a connection problem with the highencoder mounted to the drive roller on motion. HP Scitex FB950 Printer . I/O board J6. Check cable connections. Reinstall the software if already on latest version. Replace the I/O Board. Replace cabling. 02D00018 Wiper motor phase A motor current fault Check for shorted cables. Replace the cable. If connection and cable are good. I/O board. Test the movement by hand. The media motion index is not Check media encoder cables. Check cable connections. Replace I/O board. 02D00012 Wiper motor power not detected 02D00014 Description Fuses are self-healing. 02D00016 Wiper motor phase A neg fuse 0 not detected Fuses are self-healing. I/O board J5. I/O board.08-January-2010 H Error Code Error Category 02300029 Media motion Drive Neg. Loopback connection from wiper motor not detected. If connection and cable are good. replace I/O board. motor. Fuses are self-healing. Errors Power to the motor is not being sensed. If connection and cable are good. Check circuit for short or over-current condition. Replace I/O indicates a software issue. Check circuit for short or over-current condition. Check cable connections. This refers to a factory procedure and is not applicable to a printer in the field. See 02300028 Replace cabling. Loopback connection not detected. Check cable connections. Fuse B 02300032 Media motion Index not found 02300033 Bad runout data collected 02D00008 Service Station Cable 3 not connected at I/O board. Wiper motor phase A pos fuse 0 not detected Fuses are self-healing. The appearance of the error Replace media encoder. Power to the motor is not being sensed. See 02300028 Replace cabling. I/O board J6. Loopback connection not detected. HP Restricted Check 24V from supply. Check power. Check the cable connection at the I/O Board. Fuses are self-healing. not an issue with the board. Replace 24V power supply and cabling. Check cable connections. Check the cable connection at both ends. Replace the motor. Replace I/O Board. Clean the wiper bars. Loopback connection not detected. Check 24V from supply. Replace the I/O Board. I/O board. Check cable connections. Check 24V from supply. replace I/O board. See 02300028 Replace cabling. Check circuit for short or over-current condition. Replace 24V power supply and cabling. 02D00009 Service Station Cable 2 not connected at I/O board. replace I/O board. Replace 24V power supply and cabling. 02D00010 Wiper motor cable connection not detected. Causes Software problem. Replace cabling. I/O board J6. I/O board J2. If repeatable. Replace I/O Board. document the conditions that cause this error to appear and make a change request. Replace the I/O Board. Power to the motor is not being sensed. Fuse B 02300031 Media motion Drive Neg. 02D00011 Service Station Cable 1 not connected at I/O board. Replace cabling. cables. encoder. Check circuit for short or over-current condition. If connection and cable are good. Replace the motor. Fuse A 02300030 Media motion Drive Pos. Re-run calibration with a good encoder strip and make sure reader reads the strip correctly. shorted motor. I/O board J5. Replace I/O Board. used by the software. Replace the cable. Check circuit for short or over-current condition. power supply. etc. replace I/O board. Resolution Actions See 02300028 See 02300028 See 02300028 Upgrade to the latest software version if possible. Check circuit The wiper could not move to the home position. Check circuit The motor is being overdriven to move to a for short or over-current condition. I/O board. HP Restricted Check for shorted cables. Service Station Wiper not detected by Check wiper motion. 0 not detected causing the fuse on the I/O board to open. Unknown service routine command Request software fix. Replace cabling. maladjusted. replace Idle spit failed headboard. I/O board. Replace cabling. Fuses are self-healing. Check 24V from supply. Power to the motor is not being sensed. I/O board. fault I/O board. document the conditions that cause this error to appear and make a change request. Replace cabling. shorted Wiper motor phase B motor current motor. Replace I/O Board. the sensor is not functioning correctly or is detected wipers are not being obstructed by the carriage Replace cabling. Upgrade to the latest software version if possible. Wiper not seen at the home sensor. Failure turning on/off the pressure pump. Replace I/O Board. Upgrade to the latest software version if possible. Ensure that the for short or over-current condition. 02D00029 02D00040 Resolution Actions Service Station Height Limit Switch not found Service Station Height cannot move off limit switch Check for shorted cables. etc. Replace 24V power supply and cabling. Check motor motion. position. Adjust sensor position. replace Setting air valve failed headboard. The wipers may be obstructed. sensor Clean sensor and wiper. document the conditions that cause this error to appear and make a change request. Check LVDS cable. Adjust the sens Check for shorted cables. Replace 24V power supply and cabling. Check circuit Service Station Height motor pos fuse The circuit from the I/O board to component is for short or over-current condition. Replace cabling. 02D00036 Service Station Height motor current fault 02D00041 Errors Clean the wiper bars. replace headboard. Reinstall the software if already on latest version. limit sensor operation. Replace the motor. 02D00030 Setting preService Stationure pump failed Check LVDS cable. being too low or the service station being to high. Power to the motor is not being sensed. etc. motor. Most likely a software error. HP Scitex FB950 Printer . If repeatable. Logic error in service routine Request software fix. Check LVDS cable. motor. shorted motor. Possibly a I/O Board problem. shorted motor. Check motor motion. Check the wiper movement by hand. or Wiper motor phase B neg fuse 0 not Recalibrate the service station. Upgrade to the latest software version if possible. Replace cabling. If repeatable. home sensor connections. limit sensor engaged on limit flag.08-January-2010 H Error Code 02D00019 02D00021 02D00023 02D00025 02D00026 02D00027 02D00028 Error Category Wiper motor phase B pos fuse 0 not detected Description Causes Fuses are self-healing. Software problem. Replace I/O Board. Replace the I/O Board. Replace sensor. etc. I/O board. Test the movement by hand. Reinstall the software if already on latest version. 02D00033 Fuses are self-healing. Clean the wiper bars. Check 24V from supply. motor. I/O board. Software problem. or motor motion is restricted. Check circuit Service Station Height motor neg fuse The motor is being overdriven to move to a for short or over-current condition. Recalibrate service station. The motor was commaned to move to the lower Check for alignment of the limit sensor and flags. Replace the motor. Probably the wiper the sensor is not functioning correctly or is Test the movement by hand. Check 24V from supply. but the lower limit sensor did not detect that it had cleared the limit flag. Unable to lower rail: Service Station in the way. failed to move service station off limit sensor when off the limit flag. Service station not low enough to move rail down. bottom limit of the motor is not below the bottom flag. 02D00045 02D0004B 02D0004C 02D00100 02D00101 02D00102 The maximum service station height is not high enough to reach the heads if media of the maximum thickness is loaded.. Wiper home sensor saw home in the The wiper could not move to the home position. Check circuit Service Station Height motor pos fuse for short or over-current condition. Replace the motor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 02D00042 Fuses are self-healing. service station is at the wrong height. Replace the I/O Board. limit. verify that the service station to find the limit sensor. Wiper home sensor did not detect The wiper could not move to the home position. Check motor motion.71 in. The motor was commanded to move. and is jammed or sticking. Replace I/O Board. Verify service station is assembled and installed correctly. 1 not detected position. Replace cabling. Errors HP Restricted HP Scitex FB950 Printer . or Clean the wiper bars thoroughly and relubricate. wrong place. Unable to lower rail: Service Station failed to home. I/O board. I/O board. Check to see why service station failed to initialize at startup. flag. Check circuit Service Station Height motor neg fuse for short or over-current condition. Power to the motor is not being sensed. Replace the I/O Board. 02D00043 Fuses are self-healing. Either the sensor failed the sensor is not functioning correctly or is Test the movement by hand. Power to the motor is not being sensed. 02D00044 Fuses are self-healing. Recalibrate service station. Replace the I/O Board. Replace 24V power supply and cabling. where the limit sensor was found. Replace 24V power supply and cabling. Verify service station is assembled and installed correctly. Verify service station is assembled and installed correctly. 02D0004E Service Station Wiper is out of position. Recalibrate service station. I/O board. but the lower limit sensor did not see the limit Check motor installation and operation. Check 24V from supply. Service station is not installed properly. moving one tick at a time. 02D00103 An error occurred when lowering the service station to the home position (0. 0 not detected Replace cabling. 02D0004D Service Station Wiper home sensor failed to detect home. wiper home. or the maladjusted. or Clean the wiper bars thoroughly and relubricate. failed to move to service station back to the position edge of limit flag.) below the limit sensor. or the wiper mechanism is jammed or maladjusted. Replace I/O Board. Check the service station sliders to ensure free movement. Replace the service station. failed to move down to home position. 1 not detected Replace cabling. Check motor motion. mechanism is jammed or stuck. An error occurred while moving the Check motor motion. An error occurred while raising the Check motor motion. stuck. limit sensor An error occurred while lowering the engaged on limit flag. Replace the motor. Replace individual fan failures. I/O board J5. as well as data cables to OHS board. Test each fan individually and determine which one(s) are not operating. Check cable connections. Replace individual fan failures. Check cable connections. I/O board J5. Check cable connections. See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 HP Restricted HP Scitex FB950 Printer . Check cables to vacuum fans at service end. Replace individual fan failures. I/O board J5. Check cable connections. I/O board J5. Fix the error and restart the printer. I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Check cable connections. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. I/O board J5. Test each fan individually and determine which one(s) are not operating. replace I/O board. Replace individual fan failures. Replace individual fan failures. Replace individual fan failures. Check cable connections. Test each fan individually and determine which one(s) are not operating.08-January-2010 H Error Code 02D0004F Error Category Error in ink system was detected. 03200001 Input vacuum fan 0 not connected 03200002 Input vacuum fan 1 not connected 03200003 Input vacuum fan 2 not connected 03200004 Input vacuum fan 3 not connected 03200005 Preprint vacuum fan 0 not connected 03200006 Preprint vacuum fan 1 not connected 03200007 Preprint vacuum fan 2 not connected 03200008 Preprint vacuum fan 3 not connected Errors Description Check pump connections. Check cable connections. Test each fan individually and determine which one(s) are not operating. I/O board J5. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. If problem persists. Check cable connections. Causes Resolution Actions The loopback connection for the media belt vacuum fan is not sensed. I/O board J5. wiring (fuses are selfhealing). Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. Check power. Replace individual fan failures. Check power. I/O board. Check power. I/O board J5. Replace cabling. I/O board. I/O board J5. motor. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Replace individual fan failures. wiring (fuses are selfhealing). Test each fan individually and determine which one(s) are not operating. Check power. Test each fan individually and determine which one(s) are not operating. I/O board J5. I/O board. Replace cabling. replace I/O board. Replace individual fan failures. are not operating. I/O board. Replace individual fan failures. Check cable connections. If problem persists.08-January-2010 H Error Code Error Category 03200009 Print vacuum fan 0 not connected 0320000A Print vacuum fan 1 not connected 0320000B Print vacuum fan 2 not connected 0320000C Print vacuum fan 3 not connected 0320000D Input vacuum fan 0 output not detected 0320000E Input vacuum fan 1 output not detected 0320000F Input vacuum fan 2 output not detected 03200010 Input vacuum fan 3 output not detected Errors Description Check cable connections. Replace cabling. Causes Resolution Actions See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 See 03200001 Check cables to vacuum fans at service end. Replace individual fan failures. wiring (fuses are selfhealing). Test each fan individually and determine which one(s) are not operating. Check cable connections. motor. Replace individual fan failures. I/O board J5. wiring (fuses are selfhealing). Test each fan individually and determine which one(s) are not operating. Replace cabling. Test each fan individually and determine which one(s) are not operating. Test each fan individually and determine which one(s) are not operating. motor. motor. Replace individual fan failures. Check cable connections. Test each fan individually and determine which one(s) The fan is detected but is not sensed as operating. See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D HP Restricted HP Scitex FB950 Printer . 08-January-2010 H Error Code Error Category 03200011 Preprint vacuum fan 0 output not detected 03200012 Preprint vacuum fan 1 output not detected 03200013 Preprint vacuum fan 2 output not detected 03200014 Preprint vacuum fan 3 output not detected 03200015 Print vacuum fan 0 output not detected 03200016 Print vacuum fan 1 output not detected 03200017 Print vacuum fan 2 output not detected Errors Description Check power. Replace individual fan failures. Replace cabling. Test each fan individually and determine which one(s) are not operating. I/O board. Check power. Test each fan individually and determine which one(s) are not operating. motor. Replace cabling. Test each fan individually and determine which one(s) are not operating. Causes Resolution Actions See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D See 0320000D HP Restricted HP Scitex FB950 Printer . Check power. wiring (fuses are selfhealing). Replace individual fan failures. Replace cabling. motor. motor. Check power. I/O board. Check power. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. I/O board. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Replace cabling. Test each fan individually and determine which one(s) are not operating. I/O board. I/O board. wiring (fuses are selfhealing). wiring (fuses are selfhealing). motor. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Replace cabling. I/O board. motor. Replace cabling. Replace cabling. Replace individual fan failures. Check power. wiring (fuses are selfhealing). wiring (fuses are selfhealing). motor. motor. wiring (fuses are selfhealing). Replace individual fan failures. wiring (fuses are selfhealing). I/O board. Check power. shorted motor. Replace cabling. Replace individual fan failures. motor. motor. motor. Replace individual fan failures. motor. Replace cabling. Replace individual fan failures. Replace cabling. motor. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Replace individual fan failures. etc. I/O board. Test each fan individually and determine which one(s) are not operating. shorted motor. Test each fan individually and determine which one(s) are not operating. I/O board. I/O board. shorted motor. etc. Check for shorted cables. Check for shorted cables. Replace cabling. Test each fan individually and determine which one(s) are not operating. I/O board. Check for shorted cables. I/O board. Replace individual fan failures. Check for shorted cables. Test each fan individually and determine which one(s) are not operating. shorted motor. motor. I/O board. Check for shorted cables. If problem persists. Replace cabling. Test each fan individually and determine which one(s) are not operating. etc. motor. Test each fan individually and determine which one(s) are not operating. etc. wiring (fuses are selfhealing). Causes Resolution Actions See 0320000D See 0320000D The fan is detected and operating but too much current is being required for operation. I/O board. Replace cabling. Check for shorted cables. Check cables to vacuum fans at service end. Replace individual fan failures. etc. Replace cabling. replace I/O board. shorted motor. See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 HP Restricted HP Scitex FB950 Printer .08-January-2010 H Error Code 03200018 Error Category Print vacuum fan 3 output not detected 03200019 Input vacuum fan 0 output fault 0320001A Input vacuum fan 1 output fault 0320001B Input vacuum fan 2 output fault 0320001C Input vacuum fan 3 output fault 0320001D Preprint vacuum fan 0 output fault 0320001E Preprint vacuum fan 1 output fault Errors Description Check power. shorted motor. etc. I/O board. Replace individual fan failures. motor. Replace cabling. Check cable. motor.08-January-2010 H Error Code Error Category 0320001F Preprint vacuum fan 2 output fault 03200020 Preprint vacuum fan 3 output fault 03200021 Print vacuum fan 0 output fault 03200022 Print vacuum fan 1 output fault 03200023 Print vacuum fan 2 output fault 03200024 Print vacuum fan 3 output fault 03200025 Vacuum fan driver 00 won't go high 03200026 Vacuum fan driver 01 won't go high 03200027 Vacuum fan driver 02 won't go high Errors Description Check for shorted cables. replace I/O nominally operational. shorted motor. Replace cabling. shorted motor. Check for shorted cables. etc. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Replace individual fan failures. the I/O board does not board. Check for shorted cables. motor. Check for shorted cables. motor. See 03200025 See 03200025 See 03200025 See 03200025 HP Restricted HP Scitex FB950 Printer . shorted motor. Replace I/O board. Replace cabling. Test each fan individually and determine which one(s) are not operating. I/O board. etc. Test each fan individually and determine which one(s) are not operating. Replace cabling. etc. Replace cabling. motor. If indicates that despite the fan being connected and cable is intact and fan is working. Causes Resolution Actions See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 See 03200019 The feedback loop from the fan to the I/O board Check cabling and fan for correct operation. shorted motor. shorted motor. Check for shorted cables. I/O board. etc. replace I/O board. I/O board. Check cable. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. motor. shorted motor. motor. I/O board. replace I/O board. Check cable. Replace I/O board. Replace cabling. replace I/O board. I/O board. Replace individual fan failures. etc. detect the expected power output. motor. etc. Replace I/O board. motor. Check for shorted cables. Test each fan individually and determine which one(s) are not operating. Replace individual fan failures. Test each fan individually and determine which one(s) are not operating. Check cable. motor. I/O board. Errors Check for shorted cables. Causes Resolution Actions 03200028 Vacuum fan driver 03 won't go high 03200029 Vacuum fan driver 04 won't go high 0320002A Vacuum fan driver 05 won't go high 0320002B Vacuum fan driver 06 won't go high 0320002C Vacuum fan driver 07 won't go high 0320002D Vacuum fan driver 08 won't go high 0320002E Vacuum fan driver 09 won't go high 0320002F Vacuum fan driver 10 won't go high 03200030 Vacuum fan driver 11 won't go high 03200031 Vacuum fan driver 12 won't go high 03200032 Vacuum fan driver 13 won't go high 03200033 Vacuum fan driver 14 won't go high 0350A005 Pressure pump driver current fault 0350A006 Replace OHS board with current OHS board needs upgrading. document the conditions that cause this error to appear and make a change request. motor. Upgrade to the latest software version if possible. Check power. Check cable. Check cable. If repeatable. 0360B013 Cyan ink pump not connected Loopback connection from pump not detected. Check cable. Replace I/O board. downgrade back to software occur only when new OHS board installed or new that was loaded. motor. Reinstall the software if already on latest version. Software problem. wiring (fuses are selfhealing). motor. motor. Likely to Replace OHS board. replace 24V supply and cabling. Check cable. replace I/O board. I/O Board sensing error. motor. Replace I/O board. There is no pressure valve on this platform. Replace I/O board. motor. See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 See 03200025 Pressure pump is current faulting. replace I/O board. motor. cabling. Replace I/O board. HP Restricted HP Scitex FB950 Printer . motor. or OHS board. power supply and cabling Check black ink pump cable connections. replace I/O board. motor. wiring. Replace I/O board. Replace pump. Check cable. Check cable. Upgrade to the latest software version if possible. Invalid or missing revision for OHS board. Replace I/O board. motor. Replace I/O board. I/O board. replace I/O board. motor. Software problem. Replace I/O board. Replace I/O board.08-January-2010 H Error Code Error Category Description Check cable. shorted motor. Possible causes are shorted pressure pump. I/O board. Replace cabling. Check black ink pump cable connections. Check cyan ink pump cable connections. Check cable. document the conditions that cause this error to appear and make a change request. replace I/O board. replace I/O board. motor. Check cable. software loaded. Check cable. 0350A007 Pressure Pump valve output not detected. replace I/O board. Replace pressure pump and cabling. 0360B012 Black ink pump not connected Loopback connection from pump not detected. or fix communications with board communications failed OHS. replace I/O board. replace I/O board. replace I/O board. Replace I/O board. Replace cabling. etc. Reinstall the software if already on latest version. Replace I/O board. motor. replace I/O board. replace I/O Board. Replace I/O board. There is no pressure valve on this platform. Check cable. replace I/O board. Check 24V from supply. 0350A008 Pressure Pump valve fused output not detected. If repeatable. Check cyan ink pump cable connections. Check power. check attention items for a failed ink thermistor. and check the tubing to the position on the headboard. Replace to the printhead. make sure that the ink problem follows a specific thermistor or is related being delivered from the off-head supply (ink box) filter is not full. the ink filter is not full. or the thermistors are faulty. and check the tubing and pump functionality. Check light cyan ink pump cable connections. and check the tubing and pump functionality. make sure that the ink See 0360B020. components in the physical ink delivery as required the thermistors are incorrectly connected at the to restore flow to the printheads. Check yellow ink pump cable connections. Check light magenta ink pump cable connections. the ink filter is not full. Verify that ink is flowing through the connector on the ink box. make sure that See 0360B020. Cyan ink pump not connected 0360B016 Lt. Check light magenta ink pump cable connections. See 0360B020. thermistors if the problem is correlated to a specific thermistor. See 0360B020.08-January-2010 H Error Code Error Category 0360B015 Magenta ink pump not connected 0360B017 Yellow ink pump not connected 0360B014 Lt. Either ink is not ink thermistor. Verify that the pump is operating. HP Restricted HP Scitex FB950 Printer . make sure that See 0360B020. Verify printhead and requested that the pump run to Check the black ink box for a low ink that the thermistor cabling configuration is correct. check attention items for a failed ink thermistor. Black reservoir failed to fill Verify that there is ink present in the off-head ink supply (ink box). Loopback connection from pump not detected. Magenta reservoir failed to fill Check the magenta ink box for a low ink level. deliver ink. check attention items for a failed Swap the locations of the thermistors to see if the thermistors still detected low ink. Cyan reservoir failed to fill Check the cyan ink box for a low ink level. or and pump functionality. After the specified time. Replace the headboard. See 0360B020. Replace the headboard if the problem is correlated to a specific connection on the headboard. the on-head level. Loopback connection from pump not detected. Loopback connection from pump not detected. Causes Resolution Actions Loopback connection from pump not detected. and check the tubing and pump functionality. Verify that ink is being pumped The on-head thermistors detected low ink in the through the long ink tube up to the carriage. filter is not full. Check yellow ink pump cable connections. Magenta ink pump not connected 0360B020 0360B021 0360B022 0360B023 Errors Description Check magenta ink pump cable connections. check attention items for a failed ink thermistor. Check light cyan ink pump cable connections. Check magenta ink pump cable connections. Light Cyan reservoir failed to fill Check the light cyan ink box for a low ink level. Check cable connections. Check 24V from supply. I/O board J2. replace OHS. 03800002 Invalid Vacuum Pressure Count 0360B024 0390000A 0390000B 0390000C 0390000D 0390000E Errors Check connections to vacuum pressure system. If User Side Rail Motor Not Detected connection and cable are good. Check cable connections. make sure that the ink See 0360B020. Replace rail motor cable. 03800001 Failed To Read Vacuum Pressure AD Check connections to vacuum Count pressure system. bad I/O Board sensing. bad cabling. replace I/O board. filter is not full. Replace motor control bad motor control board driver. If connection and cable are good. Fuses are self-healing. bad cabling. Possible causes are motor not connected. replace OHS. 0360B006 Failed to communicate with OHS Check wiring to OHS. level. Motor Driver Board J8. sensor. the ink filter is not full. make sure that See 0360B020. Check cable connections. Motor Driver Board J8. If connection and cable are good. replace I/O board. replace motherboard. Motor Driver Board J10. Check wiring to OHS. Service Side Rail Encoder connection not sensed.. replace OHS. and check the tubing and pump functionality. HP Restricted HP Scitex FB950 Printer . replace I/O board. bad encoder board. See 0360B020. and check the tubing and pump functionality. Possible causes are bad 24V power supply. replace I/O Board. Replace rail encoder board and cabling. replace I/O Board. sensing. Check wiring to OHS. I/O board J1. Check wiring to OHS. J1. If Service Side Rail Motor Not Detected connection and cable are good. replace rail motor and cabling.] Service Side Rail Motor connection not sensed. wire routing for crosstalk. replace I/O Board. wire routing for crosstalk. User Side Rail Motor connection not sensed. Possible causes are bad vacuum pressure vaccum sensor and cabling. replace I/O board. bad I/O Board replace I/O board. I/O board J18. replace I/O board. Check rail encoder board connection. bad cabling. Replace I/O Board. Motor Driver Board J10. sensing. check attention items for a failed ink thermistor. bad I/O Board replace I/O board. I/O board analog-to-digital reading was out of Check vaccum sensor connection. replace OHS. 0360B025 Yellow reservoir failed to fill Check the yellow ink box for a low ink level. I/O board J18. User Side Rail Encoder Not Detected J2. Replace I/O board. I/O board Possible causes are encoder board not connected. Check rail motor connection. bad I/O Board sensing. bad I/O Board sensing. User Side Rail Pos Drive Failed Check wiring. replace 24V board sensing. replace I/O Board. User Side Rail Encoder connection not sensed. bad cabling.. Possible causes are motor not connected.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Light Magenta reservoir failed to fill Check the light magenta ink box for a low ink level. I/O board J18. Check cable connections. motor (fuses are selfhealing). shorted motor. replace I/O board. 0360C000 Failed to read/write EEPROM on OHS board. bad cabling. check attention items for a failed ink thermistor. Replace rail encoder board and cabling. Check rail motor connection. Detected bad encoder board. bad motor control board. replace I/O Board. I/O board Service Side Rail Encoder Not Possible causes are encoder board not connected. Check rail encoder board connection. power supply and cabling. remove power and inspect Rail motor drive not reaching acceptable voltage for pinched/shorted cable while machine cools. See 0360B020. I/O board analog-to-digital converter failure. Replace range. Check connections to vacuum pressure system. Replace rail motor cable. I/O board J18. Replace cabling. See 0390000E. motor (fuses are selfhealing). 0390001A Service Side Rail Pos Fuse 1 Failed Fuses are self-healing. Replace cabling. I/O board. See 0390000E. I/O board.08-January-2010 H Error Code Error Category 0390000F User Side Rail Neg Drive Failed 03900010 Description Check wiring. Replace cabling. See 0390000E. 03900011 User Side Rail Neg Fuse 0 Failed Fuses are self-healing. See 0390000E. See 0390000E. motor (fuses are selfhealing). 03900019 Service Side Rail Neg Fuse 0 Failed Fuses are self-healing. Replace cabling. 03900013 User Side Rail Neg Fuse 1 Failed Fuses are self-healing. See 0390000E. motor (fuses are selfhealing). See 0390000E. I/O board. 03900015 User Side Rail Neg Fuse 2 Failed Fuses are self-healing. Service Side Rail Pos Fuse 0 Failed Fuses are self-healing. Check circuit for short or over-current condition. Replace cabling. Replace cabling. I/O board. Check circuit for short or over-current condition. Check circuit for short or over-current condition. Causes Resolution Actions See 0390000E. User Side Rail Pos Fuse 0 Failed Fuses are self-healing. Errors HP Restricted HP Scitex FB950 Printer . Check circuit for short or over-current condition. I/O board. Replace cabling. I/O board. See 0390000E. 03900016 Service Side Rail Pos Drive Failed 03900017 Service Side Rail Neg Drive Failed 03900018 Check wiring. Check circuit for short or over-current condition. Check circuit for short or over-current condition. See 0390000E. See 0390000E. See 0390000E. See 0390000E. See 0390000E. See 0390000E. See 0390000E. Check circuit for short or over-current condition. See 0390000E. 03900012 User Side Rail Pos Fuse 1 Failed Fuses are self-healing. Check circuit for short or over-current condition. Replace cabling. I/O board. I/O board. Replace cabling. See 0390000E. Check wiring. See 0390000E. See 0390000E. See 0390000E. See 0390000E. See 0390000E. I/O board. Check circuit for short or over-current condition. See 0390000E. 03900014 User Side Rail Pos Fuse 2 Failed Fuses are self-healing. Adjust actuator piston down. See 0390000E. and limit sensor works. shorted motor. bad cabling. Check motor moves OK. If connection and cable are good. Check motor moves OK. Loopback connection from sensor not detected. I/O board Thickness Sensor Not Connected J4. 03900101 Media Not Found On Belt 03900102 03900103 03900104 03900105 03900106 Errors Service side rail motor is current faulting. Check 24V supply. I/O board. and limit switch. bad cabling. I/O board. bad motor. motor. replace rail motor. See 0390000E. Verify media thickness sensor calibration. Check cable connections. Check motor moves OK. Calibrate the head height. bad power supply. Replace cabling. See 0390000E. Replace cabling. 0390001C Service Side Rail Pos Fuse 2 Failed Fuses are self-healing. Calibrate the head height. Check motor moves OK. 03900100 Head Height Not Calibrated Calibrate the head height. Check circuit for short or over-current condition. motor. Adjust actuator down. Check circuit for short or over-current condition. Replace cabling. media has some thickness. The piston on the actuator may be too long. rail height is too high. Check cable connections. HP Restricted Verify media is under thickness sensor. bad I/O Board driver. 0390001F Service Side Rail Motor Fault Check for shorted cables. I/O board J4. I/O board. thickness. check limit Head height limit switch not found. 0390001D Service Side Rail Neg Fuse 2 Failed Fuses are self-healing. etc. Replace cabling. and limit sensor works. limit sensor works.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 0390001B Service Side Rail Neg Fuse 1 Failed Fuses are self-healing. bad I/O Board driver. I/O board. etc. The calibrated home position of the The actuator has too much motion The rail is moving to a a position that is too high. sensor is engaged on limit flag. the printer parameters. Check circuit for short or over-current condition. and limit sensor works. Check for excessive friction in rail motion. 03900030 There is an obstruction on the belt that is preventing the rail from lowering. Data for the head height (rail height) is not found in Unknown head height home position. bad I/O Board sensing. thickness sensor is When checking for media thickness. thickness sensor is calibrated. Check for pinched/shorted cabling. Possible causes are excessive friction on rails. replace 24V supply and cabling. See 0390000E. or the rail is too low. bad motor. bad I/O Board sensing. See 0390000E. Check obstruction. check limit sensor is engaged on limit flag. may need to be lowered. Check for pinched/shorted cabling. Replace I/O Board. bad power supply. Replace cabling. The rail attempted to move down but stopped seeing encoder motion before getting to the expected bottom of the range. Check for excessive friction in rail motion. 0390001E User Side Rail Motor Fault Check for shorted cables. shorted motor. replace I/O board. User side rail motor is current faulting. The limit flags range. I/O board. Check 24V supply. the sensor calibrated. Verify media is under thickness sensor. The software flag that indicates a successful head Calibrate the head height. check limit sensor is engaged on limit flag. Possible causes are excessive friction on rails. replace rail motor. See 0390000E. Check obstruction. replace 24V supply and cabling. Replace I/O Board. media has some did not detect anything to be on the belt. check limit Head height motor cannot move off sensor is engaged on limit flag. HP Scitex FB950 Printer . height calibration has been completed is not set. Verify media thickness sensor calibration. motor.08-January-2010 H Error Code 03900107 Error Category The maximum rail height is not high enough. Thickness sensor binding or not positioned correctly in rail. Recalibrate rail height and/or media thickness sensor as required. The rail cannot move high enough. Verify rail motion and rail height is as expected. Verify rail motion and rail height is as expected. etc. Verify media is less than max allowed thickness. shorted motor. motor. Determine if motor or associated actuator is functioning within spec. Verify media is less than max allowed Verify that media thickness sensor moves freely. motor. or sensor touched belt. Thickness sensor found media that was too thin to See 03900108 be measured. shorted motor. Recalibrate rail height and/or media thickness sensor as required. I/O board. Thickness sensor binding or not positioned correctly in rail. Thickness sensor binding or not positioned correctly in rail. Replace cabling. Replace cabling. shorted Service Side Input Roller Motor Fault motor. shorted motor. etc. 03900202 Service side rail height motor timedout getting into position. Description Causes Resolution Actions The actuator does not have enough motion range. Thickness sensor readings are out of expected See 03900108 range. Motor has too much load or encoder is damaged or receiving insufficent voltage. etc. 03900201 User side rail height motor timed-out getting into position. positioned correctly in rail. Motor has too much load or encoder is damaged or receiving insufficent voltage. Motor is moving too slowly. 0390010A 0390010B 0390010C 0390010D Media sensor range is not within the head heights range. Check for shorted cables. Replace cabling. I/O board. The measured media thickness is out thickness. Thickness sensor binding or not positioned correctly in rail. Verify that media thickness sensor moves freely. 03A00001 Check for shorted cables. Errors HP Restricted Determine if motor or associated actuator is functioning within spec. Adjust actuator up. Thickness sensor binding or not Measured Value Is Invalid Verify rail motion and rail height is as expected. Recalibrate rail height and/or media thickness sensor as required. Determine if motor or associated actuator is functioning within spec. 03900109 Failure reading media sensor. calibration. Determine if motor or associated actuator is functioning within spec. but thickness sensor found something at an unexpected height. The piston on the actuator may be too short. There is not enough clearance for loading media of the maximum thickness. of range. Unable to move the rail to a height that the media thickness can be measured. I/O board. etc. I/O board. Replace cabling. Verify thickness sensor Thickness sensor found media that was too thick. 03A00002 User Side Input Roller Motor Fault Check for shorted cables. motor. See 03900108 Verify media is less than max allowed thickness. Check for shorted cables. 03900108 Failed to move into the range of the media sensor. Rail attempting to go down. Thickness sensor measured something on belt that was thicker than what it can measure. Motor is moving too slowly. Verify that media thickness sensor moves freely. Adjust actuator piston up. HP Scitex FB950 Printer . Replace cabling. Replace cabling. Adjust limit flags or actuator position for correct range of motion. Adjust limit flags or actuator position for correct range of motion. There is not enough clearance to raise the rollers for loading media of the maximum thickness. etc. motor. The limit flags may need to be lowered. shorted motor. The limit flags may need to be lowered. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. motor. Check for shorted cables. etc. 03A00018 Service Side Alignment Bar Motor Fault Check for shorted cables. Adjust limit flags or actuator position for correct range of motion. I/O board. 03A00010 The calibrated home position of the alignment bar is too high. allowed for safe movement. Check for shorted cables. Replace cabling. Adjust limit flags or actuator position for correct range of motion. motor. There is not enough clearance to raise the bar or roller for loading media of the maximum thickness. etc. The calibrated maximum for the alignment bar is not high enough. shorted motor. The calibrated maximum for the output roller is not high enough. Adjust limit flags or actuator position for correct range of motion. etc. Adjust limit flags or actuator position for correct range of motion. Adjust limit flags or actuator position for correct range of motion. I/O board. Replace cabling. Replace cabling. etc. I/O board. shorted motor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 03A0000E The calibrated home position of the input roller is too high. allowed for safe movement. Replace cabling. allowed for safe movement. Errors HP Restricted HP Scitex FB950 Printer . The limit flags may need to be lowered. motor. 03A00015 User Side Output Roller Motor Fault Check for shorted cables. shorted motor. motor. There is not enough clearance to raise the rollers for loading media of the maximum thickness. Adjust limit flags or actuator position for correct range of motion. The home Adjust limit flags or actuator position position exceeds the maximum height for correct range of motion. Adjust limit flags or actuator position for correct range of motion. shorted motor. shorted motor. I/O board. I/O board. 03A0000F The calibrated home position of the output roller is too high. 03A00014 Service Side Output Roller Motor Fault Check for shorted cables. I/O board. Check for shorted cables. etc. 03A00011 03A00012 03A00013 The calibrated maximum for the input roller is not high enough. motor. Replace cabling. Check circuit for short or over-current condition. I/O board. Replace cabling. I/O board. Fuses are self-healing. 03A00027 Fuses are self-healing. I/O board. motor. Check circuit The circuit from I/O board to component is User Side Align Bar driver neg fuse 1 for short or over-current condition. Replace cabling. shorted motor. Replace cabling. I/O board. Replace cabling. Check circuit for short or over-current condition. Check circuit for short or over-current condition. Check circuit for short or over-current condition. I/O board. causing the fuse on the I/O board to open. Replace cabling. 0 causing the fuse on the I/O board to open. 03A00024 Fuses are self-healing. Check circuit for short or over-current condition. Fuses are self-healing. Replace cabling. causing the fuse on the I/O board to open. Fuses are self-healing. etc. Check circuit The circuit from I/O board to component is User Side Align Bar driver neg fuse 0 for short or over-current condition. 03A0001F Fuses are self-healing. I/O board. I/O board. Check circuit Service Side Align Bar driver neg fuse The circuit from I/O board to component is for short or over-current condition. Check circuit for short or over-current condition. I/O board. Replace cabling. I/O board. shorted User Side Alignment Bar Motor Fault motor. Check circuit Service Side Align Bar driver neg fuse The circuit from I/O board to component is for short or over-current condition. Replace cabling. Replace cabling. Fuses are self-healing. Fuses are self-healing. Replace cabling. Replace cabling. causing the fuse on the I/O board to open. 03A0002B Fuses are self-healing. I/O board. I/O board. Errors HP Restricted HP Scitex FB950 Printer . Replace cabling. Replace cabling. I/O board. 03A00020 Fuses are self-healing. I/O board. 03A0001E Fuses are self-healing. 1 causing the fuse on the I/O board to open. 0 causing the fuse on the I/O board to open. I/O board. 03A00025 Fuses are self-healing. Replace cabling. I/O board. Fuses are self-healing. 1 causing the fuse on the I/O board to open. I/O board. Fuses are self-healing. I/O board. I/O board. Replace cabling. 0 causing the fuse on the I/O board to open. Check circuit for short or over-current condition. Replace cabling. 03A0002A Fuses are self-healing. Fuses are self-healing. I/O board. Replace cabling. Replace cabling. Check for shorted cables. Check circuit for short or over-current condition. Replace cabling. Check circuit for short or over-current condition. Check circuit for short or over-current condition. Replace cabling. 03A00021 Fuses are self-healing. 0 causing the fuse on the I/O board to open. Check circuit The circuit from I/O board to component is User Side Align Bar driver pos fuse 0 for short or over-current condition. Check circuit The circuit from I/O board to component is User Side Align Bar driver pos fuse 1 for short or over-current condition. Check circuit Service Side Align Bar driver pos fuse The circuit from I/O board to component is for short or over-current condition. Check circuit User Side Input Roller driver pos fuse The circuit from I/O board to component is for short or over-current condition. motor. Fuses are self-healing. causing the fuse on the I/O board to open. I/O board. Replace cabling. I/O board. Fuses are self-healing. etc. 03A00026 Fuses are self-healing.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 03A00019 Check for shorted cables. I/O board. Check circuit Service Side Align Bar driver pos fuse The circuit from I/O board to component is for short or over-current condition. Check circuit User Side Input Roller driver neg fuse The circuit from I/O board to component is for short or over-current condition. Check circuit The circuit from I/O board to component is for short or over-current condition. 03A00038 User Side Output Roller driver pos fuse 1 Fuses are self-healing. Fuses are self-healing. Replace cabling. Check circuit for short or over-current condition. Replace cabling. 03A00039 User Side Output Roller driver neg fuse 1 Fuses are self-healing. Check circuit The circuit from I/O board to component is for short or over-current condition. Replace cabling. Replace cabling. Fuses are self-healing. Check circuit for short or over-current condition. Check circuit for short or over-current condition. Errors HP Restricted HP Scitex FB950 Printer . I/O board. 03A00030 Service Side Input Roller driver pos fuse 0 Fuses are self-healing. 03A0002D Fuses are self-healing. causing the fuse on the I/O board to open. causing the fuse on the I/O board to open. Replace cabling.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 03A0002C Fuses are self-healing. Replace cabling. Fuses are self-healing. Check circuit for short or over-current condition. 03A00036 User Side Output Roller driver pos fuse 0 Fuses are self-healing. Replace cabling. Check circuit for short or over-current condition. Replace cabling. Replace cabling. Replace cabling. Fuses are self-healing. I/O board. Fuses are self-healing. Replace cabling. Check circuit for short or over-current condition. 03A00037 User Side Output Roller driver neg fuse 0 Fuses are self-healing. I/O board. Replace cabling. Replace cabling. I/O board. causing the fuse on the I/O board to open. Check circuit for short or over-current condition. 03A00031 Service Side Input Roller driver neg fuse 0 Fuses are self-healing. I/O board. 03A00033 Service Side Input Roller driver neg fuse 1 Fuses are self-healing. 1 causing the fuse on the I/O board to open. causing the fuse on the I/O board to open. Replace cabling. I/O board. causing the fuse on the I/O board to open. fuse 0 causing the fuse on the I/O board to open. I/O board. Replace cabling. Check circuit User Side Input Roller driver neg fuse The circuit from I/O board to component is for short or over-current condition. I/O board. I/O board. I/O board. I/O board. Check circuit for short or over-current condition. I/O board. causing the fuse on the I/O board to open. Fuses are self-healing. Replace cabling. I/O board. Fuses are self-healing. Check circuit The circuit from I/O board to component is for short or over-current condition. Replace cabling. causing the fuse on the I/O board to open. Replace cabling. I/O board. I/O board. I/O board. 1 causing the fuse on the I/O board to open. Check circuit The circuit from I/O board to component is for short or over-current condition. Check circuit The circuit from I/O board to component is for short or over-current condition. I/O board. 03A00032 Service Side Input Roller driver pos fuse 1 Fuses are self-healing. I/O board. I/O board. 03A0003C Fuses are self-healing. Fuses are self-healing. Check circuit User Side Input Roller driver pos fuse The circuit from I/O board to component is for short or over-current condition. Check circuit Service Side Output Roller driver pos The circuit from I/O board to component is for short or over-current condition. Check circuit The circuit from I/O board to component is for short or over-current condition. Replace cabling. I/O board. I/O board. Check circuit The circuit from I/O board to component is for short or over-current condition. Fuses are self-healing. Replace cabling. Check circuit for short or over-current condition. Replace cabling. Fuses are self-healing. causing the fuse on the I/O board to open. Fuses are self-healing. Check circuit for short or over-current condition. I/O board. Replace cabling. Check circuit for short or over-current condition. Check circuit The circuit from I/O board to component is for short or over-current condition. during an autocalibration. Fuses are self-healing. Check circuit Service Side Output Roller driver pos The circuit from I/O board to component is for short or over-current condition. "Image Done" event not set after taking a picture Upgrade to the latest software version if possible. Check camera connection to Headboard. Replace cabling. I/O board. Replace cabling. range of motion. fuse 1 causing the fuse on the I/O board to open. range of motion. Failed to detect encoder ticks after hitting belt during calibrating check motor. Try non-encoder I/O Board did not receive all Headboard camera related fixes for 01004004. Images are too dark during white-point calibration. fuse 1 causing the fuse on the I/O board to open. Failed to find the min height while calibrating check motor.08-January-2010 H Error Code Error Category Description Causes Resolution Actions 03A0003D Fuses are self-healing. Check for LVDS problems. encoder. Reboot the printer and retry. encoder. I/O board. encoder. encoder. Replace the camera cable. Errors Check for LVDS problems. 03A00103 An error occurred while recording the Failed to read the max position or the max position in the printer's nonmax position was invalid while volatile memory. Replace the camera. calibrating. 04000004 Image sensor bus busy error. Replace cabling. Try non-encoder related fixes for 01004004. encoder. I/O board. camera. Replace cabling. check motor. range of motion. Replace the camera cable. 03A00104 An error occurred while finding the Failed to move off the top flag while bottom of the top flag while calibrating calibrating check motor. Replace I/O board. 04000003 Camera DMA timeout Try non-encoder related fixes for 01004004. Check circuit Service Side Output Roller driver neg The circuit from I/O board to component is for short or over-current condition. Replace the camera. I/O board. range of motion. I/O board. Replace the Headboard. Check cables. I/O board. check motor. Check circuit for short or over-current condition. check motor. 03A0003E Fuses are self-healing. Replace Communications error with camera or Headboard. Replace the Headboard. Fuses are self-healing. Try all camera-related fixes. encoder. range of motion. data. range of motion. the actuator system. 04000002 Camera image acquisition timeout Request software fix. replace headboard. Check circuit Service Side Output Roller driver neg The circuit from I/O board to component is for short or over-current condition. Try non-encoder related fixes for 01004004. HP Restricted HP Scitex FB950 Printer . replace camera. 04000001 Camera picture failure Request software fix. Failed to find the max height while calibrating check motor. encoder. Retry the operation. range of motion. Fuses are self-healing. Check circuit for short or over-current condition. fuse 0 causing the fuse on the I/O board to open. Replace cabling. encoder. 03A00101 An error occurred while moving the actuator system to the minimum height in order to find the belt. Replace cabling. 03A0003F Fuses are self-healing. Check circuit for short or over-current condition. 03A00102 An error occurred while raising the servos so that encoder ticks can be detected. 03A00100 An error occurred while moving the actuator system to the maximum height in order to find the upper limit sensor. range of motion. check motor. 04000200 Camera whitepoint error 04000201 Camera whitepoint error LED 0 04000202 Camera whitepoint error Blue LED 04000203 Camera whitepoint error LED 2 04000204 Camera whitepoint error LED 3 Errors Verify light-colored media is being measured. 0400000D Camera Internal Software Error. Try all camera-related fixes. Image was mostly dark.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Recalibrate the media feed. Try all camera-related fixes. 04000009 Incorrect headboard installed Install correct headboard. 0400000B Image sensor data integrity error. (Could not achieve a white picture. See 04000004. Could not set gain. Try all camera-related fixes. 04000006 Camera not responding Try all camera-related fixes. Clean camera optics. Verify this LED is working. 04000008 Image Sensor Not Functional Try all camera-related fixes. LEDs are functional. Upgrade to the latest software version if possible. Verify Blue LEDs are working. LEDs are functional. LEDs are functional. Clean camera optics. Could not achieve white picture. image sensor height and position. Check for ink on the camera optics. See 04000004. See 04000004. Verify this LED is working. Failed to find integration time for the LED. Verify light-colored media is being measured. Communications error with camera or Headboard. Failed to find integration time for the LED. Error writing to camera EEPROM. head height is correct. document the conditions that cause this error to appear and make a change request. 04000007 EEPROM data verify error Check camera flex cable. head height is correct. Verify light-colored media is being measured. Verify light-colored media is being measured. Camera failed to take pictures at startup See 04000004. 0400000A Image sensor sequence error. Communications error with camera or Headboard. camera optics are clean.) Verify reasonably white media is loaded and under camera. when light was expected. Verify reasonably white media is loaded and under camera. camera optics are clean. 0400000C Image sensor data overflow error. Software problem. See 04000004. Request software fix. See 04000004. LEDs are functional. Clean camera optics. camera optics are clean. Clean camera optics. Verify this LED is working. head height is correct. 04000005 Image too dark Request software fix. Reinstall the software if already on latest version. head height is correct. Communications error with camera or Headboard. Verify light-colored media is being measured. Try all camera-related fixes. LEDs are functional. Make sure that the media is not too dark. Try all camera-related fixes. head height is correct. (Could not achieve a white picture. (Could not achieve a white picture. HP Restricted HP Scitex FB950 Printer . camera optics are clean.) Verify reasonably white media is loaded and under camera.) Verify reasonably white media is loaded and under camera. If repeatable. camera optics are clean. replace camera assembly. and possibly the head height. Failed to find integration time for the LED. Clean camera optics. Clean not achieve a white picture. 04100001 Color Sensor failed to set the on time Request software fix. The camera flex cable is not connected to the camera or Headboard. head height is correct. Failed to find integration time for the LED. 04000304 Out of range camera calibration in X Verify calibration printed correctly. camera optics are clean. Check the cable connection on both ends. (Could camera. Verify reasonably white media is loaded and under Failed to find integration time for the LEDs. 04000305 Out of range camera calibration in Y Verify calibration printed correctly. Replace the cable. Verify light-colored media is being measured. Clean camera optics. Causes Resolution Actions Could not achieve white picture. Reboot printer.) Verify reasonably white media is loaded and under camera. 04100002 Color Sensor failed to start photo Check errors at printer startup. Verify this LED is working. Calibrated camera position relative to heads more Verify pattern printed correctly. Verify Green LEDs are working. camera optics are clean. Verify light-colored media is being measured. Clean camera optics. Verify light-colored media is being measured. camera optics are clean. Clean camera optics. Software may need to be fixed. Calibrated camera position relative to heads more Verify pattern printed correctly. head height is correct. (Could not achieve a white picture. Image Sensor cable not connected Check camera assembly flex cable connections. LEDs are functional.) camera optics. 04100003 Color Sensor failed to wait for valid bit Check camera flex cable. Could not achieve white picture. memory on camera assy not working. Failed to find integration time for the LED.) Verify reasonably white media is loaded and under camera. Verify reasonably white media is loaded and under camera. camera optics are clean. carriage motion camera assembly mounted correctly. Verify reasonably white media is loaded and under camera. Cable/flex not connected. Verify Red LEDs are working. and media motion works. Replace the camera. Could not achieve white picture. Errors HP Restricted Try non-encoder related fixes for 01004004. This error should not be possible. Verify all the LEDs are working. LEDs are functional. and media motion works. Try non-encoder related fixes for 01004004. indication from Headboard. Request software fix. Verify light-colored media is being measured. Software problem Software problem: reboot printer. LEDs are functional. Verify light-colored media is being measured.08-January-2010 H Error Code Error Category 04000205 Camera whitepoint error Green LED 04000206 Camera whitepoint error LED 5 04000207 Camera whitepoint error LED 6 04000208 Camera whitepoint error Red LED 04000209 Camera whitepoint error All LEDs 0400020A Camera whitepoint error All LEDs 04000300 Camera shutter not working 04000302 Description Verify light-colored media is being measured. camera optics are clean. Check cable/flex connections. Clean camera optics. head height is correct. than 2 inches from nominal in X. head height is correct. LEDs are functional. replace I/O Board did not receive operation complete camera assembly. Replace camera assembly. camera optics are clean. Verify this LED is working. Replace the Headboard. carriage motion camera assembly mounted correctly. LEDs are functional. Clean camera optics. than 2 inches from nominal in Y. Replace headboard. (Could not achieve a white picture. There is no shutter on this printer. HP Scitex FB950 Printer . Verify LEDs are working. head height is correct. LEDs are functional. Verify reasonably white media is loaded and under camera. head height is correct. replace headboard. Photodiode software not initialized. HP Restricted Check cooling fan is working. Verify head height. led 10 colored. media is lightcolored. media is lightColor Sensor calibration error. Cable/flex not connected. LEDs are working. media is lightcolored. led 7 colored. Ensure there is a black square printed at far right of calibration print. media is lightColor Sensor calibration error. Could not calibrate white point (could not get high enough readings or readings too high or not enough contrast between black and white). Causes I/O Board did not receive operation complete indication from Headboard. media is lightColor Sensor calibration error. Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 1. LEDs are working. working. LEDs are working. Verify head height. Replace camera assembly. media is lightcolored. LEDs are working. media is lightcolored. led 2 04100104 Color Sensor calibration error. Check Color Sensor white point error. Check cooling fan is Color Sensor white point error. media is lightcolored. Fix any previous light sensor failures. Verify head height. image sensor height calibration. HP Scitex FB950 Printer . Photodiode is scanning for black square on far right of print and could not find it. led 9 colored. media is lightColor Sensor calibration error. See that the photodiode is positioned over the correct place (head may have homed to wrong pl Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reasons 2 and 3 of 04100105 Reason 3 of 04100105. Verify head height. led 11 colored. Verify head height. LEDs are working. LEDs are working. Insufficient difference between blackpoint and whitepoint. Check carriage height readings too high calibration. LEDs are working. LEDs are working. Verify head height. 1. Check carriage insufficient contrast height calibration. Verify head height. media is lightcolored. Light sensor is saturating at low illumination. image sensor height calibration. Verify head height. led 6 colored. led 1 04100103 Color Sensor calibration error. media is lightColor Sensor calibration error. Can't find black scan block when color calibrating. Reason 3 of 04100105. led 0 04100102 Color Sensor calibration error. image sensor height calibration. LEDs are working. replace headboard. Replace camera assembly. cooling fan is working. led 4 Description Failed to set LED brightness at headboard.08-January-2010 H Error Code Error Category 04100004 Color Sensor failed to set LED brightness 04100005 Color Sensor Not Functional 04100101 Color Sensor calibration error. 3. led 5 Resolution Actions Try non-encoder related fixes for 01004004. Verify head height. LEDs are working. Memory on camera assy See 04100002 not working. media is lightColor Sensor calibration error. Verify head height. Check carriage height calibration. LEDs are working. Could not calibrate time-constants (Rev 1 camera only). led 3 04100105 04100106 04100107 04100108 04100109 0410010A 0410010B 0410010C 04100200 04100201 Errors Color Sensor calibration error. Check LVDS. Replace camera assembly. LEDs are working. Verify head height. Color Sensor calibration error. led 8 colored. 2. Verify head height. Media may have moved on belt. 05000003 Out of Media Reload media. Verify black point is being taken over black part of printer. image sensor height calibration. The printer sees one or more ink profilers at 0% Replace the ink box and profiler. 0500000B Print Paused Too Long Resume job before it cancels. remaining. Check cable connections. Check carriage height calibration. Headboard electronics may be faulty. Verify it printed correctly. and media is reasonably white. Carriage obstructiion. replace headboard. minutes. 05000002 Canceled by User Cancelled from front panel. dirty encoder. Replace the photodiode. 04100600 Incorrect Color Sensor Assembly 04100700 No positioning circle found 04100701 Unable to refine positioning 04100702 Color Sensor Cooling Fan Not Detected. Color sensor looking for a white circle in a particular place in printed pattern and did not find it. Cancelled from front panel. 05000000 Internal Error 05000001 Canceled at Server Server cancelled the job. Investigate VideoNet hardware and software configuration at the print server. An unexpected event occurred that canceled the print or operation. Check the Attention queue for actions that could have canceled the operation. inconsistent readings Not able to get consistent readings: white readings exceeding white point. headboard J36.08-January-2010 H Error Code Error Category Description Causes Resolution Actions Color Sensor white point error. Verify a white circle was printed in correct spot. Cover open state detected. Close the cover. Carriage or belt motion failure. Replace the Headboard. Replace camera assembly. Verify that no LEDs are one when the black point is taken. Verify color sensor is over a dark spot when black point is taken and that no light is reflected back up into the photodiode sensor. For roll-fed media. Camera position not calibrated. An operation was canceled because it was paused Do not pause a print job for longer than 15 for too long of a time. Failed to see white positioning circle. Check cable. Verfiy the head height. Possible headboard failure. Replace headboard. 05000005 Carriage Motion Error Correct the carriage motion error. image sensor height calibration. Fan may be disconnected or miswired. Server closed the videonet connection. Replace camera assembly. Check cooling fan is working. couldn't see positioning circle. Ensure that the media is large enough for the print job and that the length was properly inputed. Check the functionality of the media out sensor. revision. Software is looking for different revision of camera Replace Camera assembly with the correct than present. headboard J36. Replace switch. There is no media remaining on the belt. 05000006 Out of Ink Reload ink. Check cable connections. 04100202 Factory setup error. user cancelled. Replace camera assembly. If connection and cable are good. The optical media-out sensor cannot detect the media that is on the belt. 05000004 Cover Open Close the cover. Reload media. Raise the head distance from the media setting. Place where reading is taken may not be dark. Errors Verify media motion and carriage motion OK. Make sure that the input side brushes are not interfering with the media out sensor. pattern. HP Restricted HP Scitex FB950 Printer . Check carriage height calibration. numerous other causes. 04100300 Color Sensor black point error Black point is out of range (10-350). use the edge guards. Check cooling fan is working. Color Sensor was not able to read enough contrast Verify positioning circle printed in correct spot in when measuring white positioning circle. Check Image sensor found a partial pattern. Restore Hard Drive Defaults from service menu. An operation was canceled because media motion error was raised. 05100006 Heads Need Attention Clean/Purge the heads. Verify marks printed correctly. Verify that the margins area on the currently-loaded media. Check for media patterns it wanted but patterns were too far apart. Data is not being received from both VideoNet (Print & Save) and from the hard drive (Job Storage). head height OK. and the printer is Perform checks for 05000014 and 0500015. Hard drive is slow or has failed. 0500000F Media motion failed Correct media motion problem. An error occurred while printing an automatic registration pattern. media Often a result of bad media feed calibration. Data has stopped being received from hard drive. LEDs working.08-January-2010 H Error Code Error Category Description Causes An operation was canceled because the printheads could not be serviced. LEDs working. software did not update the lamp watchdog. lamps stopped for too long not over a parking position. If pattern printed badly. observe to determine why service failed. slippage. head height OK. head height OK. 05000011 UV lamps not functioning Correct UV lamp problem. media and carriage motion is OK. this error can be raised. 05000014 05000015 Try again. 0500000E Check Attention See action list on front panel. Recalibration the edge of the image. media is not shifting on belt. Service the printheads. Data is not being received. media is not shifting on belt. Replace hard drive. camera height calibrated. Recalibrate the media feed. HP Scitex FB950 Printer . e-box. Verify marks printed correctly. unable to determine which data source has failed. An operation was canceled because of a problem with the UV lamps. Check for media image sensor functionality and focus. focus. or change the The print job requested is longer than the printable media to match the job. not shifting on belt. or fix server. media is feed calibration. look for media slip. Resolution Actions 0500000D Could not service jets Correct any problems with servicing. Errors Verify the rail height. If pattern printed badly or image sensor out of Verify the rail height. make sure jets are firing well. No Data Being Received from VideoNet No Data Being Received from Hard Drive Data has stopped being received from VideoNet. camera height calibrated. lamp disconnected. 05000013 Insufficient Media Load a new sheet of media. media and carriage motion is OK. cover was opened. Check the media system for anything that could stall the motion. server stopped sending data. Reseat data cable. Recalibration the head height. Possible problems are a head motion failure. Recalibrate the service station. configured on the printer are as expected. HP Restricted Resolve the problem that caused the print job to fail. An operation was canceled because an action item occurred. Software found the image sensor height and position. slippage. 05000016 No Data Being Received 05100001 Registration Mark Not Found 05100002 Registration Marks Too Far Apart 05100004 Registration Mark Clipped by Image Sensor Verify marks printed correctly. 05100005 Failed to Print Registration Pattern Correct printing problem. VideoNet ethernet port on printer not functioning or Check/replace videonet cable. Check the attention queue for the lamp error. The specified heads are not jetting well enough. the image sensor height and position. Change the job to match the media. this error will result. Resolve the action item. but it was on and carriage motion is OK. Recalibrate the media feed. lamp overheated. Check image sensor height and position. The user selected width is too narrow to print the internal job. Try another job to see if the problem occurs. Restore Hard Drive Defaults from service menu. Delete the stored jobs. AutoRegistration Successful An automatic registration completed successfully. 06000006 Failed to open job data file on hard drive for reading. Try another job to see if the problem occurs. Reseat data cable. LEDs working. Unable to open index file on hard drive for reading. correct hard drive errors. Reseat data cable. Reseat data cable. No error. Replace hard drive. Possibly a profiler problem. Replace hard drive. and possibly the head height. Replace hard drive. Reseat data cable. This head failed to correctly read the pattern. Restore Hard Drive Defaults from service menu. Replace hard drive. Replace hard drive. Not able to create job file. Not able to The hard drive failed a file system check. error or warning The printer is trying to draw an internal job. The system encountered a problem with the index file on the hard drive. Select a larger width and try the pattern again. The image sensor was unable to find the home mark (cross hairs). or load wider media and try the pattern again. The system encountered a problem with an individual job file on the hard drive. Restore Hard Drive Defaults from service menu. Restore Hard Drive Defaults from service menu. See info in error or warning Not able to write index file. camera height calibrated. media and carriage motion is OK. image sensor height and position. See info in error or warning HP Restricted Reduce margins if possible. 0600000B Unable to open stamp file on hard drive for writing. Restore Hard Drive Defaults from service menu. The specified calibration has never been completed. The system encountered a problem with the index file on the hard drive. The selected print width is too narrow to fit the pattern image. Use wider media or set margins smaller. Delete the stored jobs. No error. Replace hard drive. See info in error or warning The system encountered a problem with an individual job file on the hard drive. media is Image Sensor Home Mark Not Found not shifting on belt.08-January-2010 H Error Code Error Category 05100007 Unknown Color 05100008 Calibration Not Completed 05100009 0510000A Description Causes Possible bad profiler. head height OK. Reseat data cable. problem. Reseat data cable. Verify marks printed correctly. See info in The system encountered a problem with an error or warning individual job file on the hard drive. Use wider media or set margins smaller. Replace hard drive. Restore Hard Drive Defaults from service menu. because the ink color used to print the registration Replace the profiler for the color if it can be mark is unknown. Restore Hard Drive Defaults from service menu. but failed because the printable area is too narrow. Not able to open index file for writing. Reseat data cable. Reseat data cable. Not able to open job file for reading. Restore Hard Drive Defaults from service menu. More than likely a software determined. Not able to open stamp file for writing. Recalibrate the media feed. 06000005 Failed to open job data file on hard drive for reading. See info in error or warning 06000008 Unable to write empty job data file. See any other errors. Run the specified calibration. Replace hard drive. See info in The system encountered a problem with an error or warning individual job file on the hard drive. Replace hard drive. 06000009 File System check failed. Replace hard drive. Delete the stored jobs. The media width is too narrow to fit the selected print pattern. See info in error or warning Not able ot open a file for reading. HP Scitex FB950 Printer . Restore Hard Drive Defaults from service menu. See info in Failed to read index file on hard drive. See info in Failed to write index file on hard drive. Make sure that the media is not too dark and that the black heads are jetting well. Hard drive check failed. The system encountered a problem with the index file on the hard drive. Reseat data cable. Restore Hard Drive Defaults from service menu. 05200001 05200002 06000001 06000002 06000003 06000004 Errors Resolution Actions The image sensor LED to use cannot be selected Upgrade to the latest software version if possible. Not able to write job file. Try another job to see if the problem occurs. Unable to open index file on hard drive for writing. The system encountered a problem with the index file on the hard drive. 06000007 Unable to seek to end of file. Not able to seek. error or warning Not able to read index file. Reseat data cable. See info in error or warning Resolution Actions Restore Hard Drive Defaults from service menu. HP Restricted Causes HP Scitex FB950 Printer . Replace hard drive. file on the hard drive. Index file write verification failed. See info in error or warning Verify of index file failed. Reseat data cable. Replace hard drive.08-January-2010 H Error Code 0600000C 0600000D Errors Error Category Unable to write stamp file on hard drive. Description Not able to write stamp file. Reseat data cable. The system encountered a problem with the index Restore Hard Drive Defaults from service menu. Use the 'Home Rail' menu item in Service menu to move the rail home. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 10F00034 A-HW-45 Printhead 5 Warmer Too Warm The printhead has gotten too warm. contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 10F00050 A-HW-80 Printhead 1 Setpoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. Run the head height calibration. 10F00033 A-HW-44 Printhead 4 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 10C00001 A-HH-1 Head Height Not Calibrated The head height has not been calibrated.08-January-2010 H Internal Code Action Description 11000001 A-AC-1 Input Roller Not Calibrated Cause The input roller height has not been calibrated. 10F00053 A-HW-83 Printhead 4 Setpoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Run the output roller calibration. 10F00035 A-HW-46 Printhead 6 Warmer Too Warm The printhead has gotten too warm. 10F00039 A-HW-50 Printhead 10 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 10F0003A A-HW-51 Printhead 11 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 10F00036 A-HW-47 Printhead 7 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 10D00001 A-DR-1 Cover Open The printer's cover is not closed. HP Scitex FB950 Printer . 10F00031 A-HW-42 Printhead 2 Warmer Too Warm The printhead has gotten too warm. Recovery Run the input roller calibration. 10F00037 A-HW-48 Printhead 8 Warmer Too Warm The printhead has gotten too warm. If the problem persists. 11000002 A-AC-2 Output Roller Not Calibrated The output roller height has not been calibrated. Contact your Authorized Service Provider or Technical Support. 10F00051 A-HW-81 Printhead 2 Setpoint Changed The printhead setpoint has changed. 10C00002 A-HH-2 Rail Home Position Unknown The rail home position has not been found. Actions HP Restricted Close cover. 10F00052 A-HW-82 Printhead 3 Setpoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. 10F00038 A-HW-49 Printhead 9 Warmer Too Warm The printhead has gotten too warm. 10F00030 A-HW-41 Printhead 1 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 11000003 A-AC-3 Alignment Bar Not Calibrated The alignment bar height has not been calibrated. Run the alignment bar height calibration. 10D00002 A-DR-2 Kill Switch Activated A Kill Signal has been detected. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 10F00032 A-HW-43 Printhead 3 Warmer Too Warm The printhead has gotten too warm. 10F0003B A-HW-52 Printhead 12 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 10F0005A A-HW-90 Printhead 11 Setpoint Changed The printhead setpoint has changed. Replace or reposition sensor. 1040012A A-IS-116 Left Air Sensor Failed Left On-Head air sensor failure. 10F00057 A-HW-87 Printhead 8 Setpoint Changed The printhead setpoint has changed. Replace or reposition sensor. Air sensor may be shorted or non-functioning. Contact your Authorized Service Provider or Technical Support. Air sensor may be shorted or non-functioning. 10F00059 A-HW-89 Printhead 10 Setpoint Changed The printhead setpoint has changed. Replace or reposition sensor. Restart the printer. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Replace black ink box. Cyan ink box is out of ink. If the problem persists. Magenta Ink Sensor Failed Lt. Air sensor may be shorted or non-functioning. 10F00055 A-HW-85 Printhead 6 Setpoint Changed The printhead setpoint has changed. Black ink profiler is not detected. Ink sensor may be shorted or non-functioning. Contact your Authorized Service Provider or Technical Support. Replace or reposition sensor. Replace or reposition sensor. Actions HP Restricted Recovery Contact your Authorized Service Provider or Technical Support. 1040012C A-IS-118 Right Air Sensor Failed Right On-Head air sensor failure. 10F00058 A-HW-88 Printhead 9 Setpoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. 10F0005B A-HW-91 Printhead 12 Setpoint Changed The printhead setpoint has changed. 10400012 A-IS-12 Missing Magenta Ink Profiler Magenta ink profiler is not detected.08-January-2010 H Internal Code Action Description Cause 10F00054 A-HW-84 Printhead 5 Setpoint Changed The printhead setpoint has changed. Ink sensor may be shorted or non-functioning. 10400102 A-IS-102 Ink Counting Not Working Ink Counting Mechanism has failed. Replace or reposition sensor. Ensure that the black ink profiler is installed. Replace or reposition sensor. Replace Cyan ink box. Replace or reposition sensor. HP Scitex FB950 Printer . Magenta On-Head ink sensor failure. Replace or reposition sensor. Ink sensor may be shorted or non-functioning. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 10400125 A-IS-115 Lt. 10400000 10400001 10400010 10400101 A-IS-0 Black Out Of Ink A-IS-1 Cyan Out Of Ink A-IS-10 Missing Black Ink Profiler A-IS-101 Ink Counting Not Working Black ink box is out of ink. 10400011 A-IS-11 Missing Cyan Ink Profiler Cyan ink profiler is not detected. Check docking station cables. Ink sensor may be shorted or non-functioning. 10400124 A-IS-114 Lt. Cyan On-Head ink sensor failure. Ensure that the cyan ink profiler is installed. Ink Counting Mechanism has failed. 10400120 A-IS-110 Black Ink Sensor Failed Black On-Head ink sensor failure. Cyan Ink Sensor Failed Lt. 10400123 A-IS-113 Yellow Ink Sensor Failed Yellow On-Head ink sensor failure. contact your Authorized Service Provider or Technical Support. Ink sensor may be shorted or non-functioning. 10F00056 A-HW-86 Printhead 7 Setpoint Changed The printhead setpoint has changed. 10400122 A-IS-112 Magenta Ink Sensor Failed Magenta On-Head ink sensor failure. 1040012B A-IS-117 Center Air Sensor Failed Center On-Head air sensor failure. 10400121 A-IS-111 Cyan Ink Sensor Failed Cyan On-Head ink sensor failure. Ensure that the magenta ink profiler is installed. Ink sensor may be shorted or non-functioning. correct room temp. Ensure that the lt. check room temp. check attention items for a failed ink thermistor. See Info to determine if too warm or too cool. 10400134 A-IS-124 Ink System Disabled Lt. and check the tubing and pump functionality. Cyan ink profiler is not detected. If too warm. make sure that the ink filter is not full. If too warm. correct room temp. Check the ink box for a low ink level. Magenta ink reservoir temp is out of range for operation. If too cool. 10400144 A-IS-134 Lt. Ensure that the yellow ink profiler is installed. Run the ink load procedure. If too warm. If too warm. Magenta Heads Not Loaded With Ink 10400014 A-IS-14 Missing Lt. See Info to determine if too warm or too cool. If too warm. See Info to determine if too warm or too cool. If too cool. check all cooling fans for proper operation. Cyan ink reservoir temp is out of range for operation.08-January-2010 H Internal Code Action Description Cause Recovery 10400130 A-IS-120 Ink System Disabled Black ink reservoir temp is out of range for operation. See Info to determine if too warm or too cool. check all cooling fans for proper operation. Run the ink load procedure. correct room temp. Lt. If too cool. See Info to determine if too warm or too cool. 10400132 A-IS-122 Ink System Disabled Magenta ink reservoir temp is out of range for operation. Actions HP Restricted Run the ink load procedure. make sure that the ink filter is not full. check room temp. If too cool. Cyan Ink Profiler The Lt. check room temp. Run the ink load procedure. correct room temp. 10400151 A-IS-141 Cyan Printheads Out Of Ink Unable to fill Cyan printheads with ink. See Info to determine if too warm or too cool. 10400131 A-IS-121 Ink System Disabled Cyan ink reservoir temp is out of range for operation. check all cooling fans for proper operation. check all cooling fans for proper operation. check room temp. 10400013 10400140 10400141 A-IS-13 Missing Yellow Ink Profiler A-IS-130 Black Heads Not Loaded With Ink A-IS-131 Cyan Heads Not Loaded With Ink Yellow ink profiler is not detected. 10400135 A-IS-125 Ink System Disabled Lt. correct room temp. check room temp. Cyan printheads do not have ink loaded. Check the ink box for a low ink level. 10400150 A-IS-140 Black Printheads Out Of Ink Unable to fill Black printheads with ink. check all cooling fans for proper operation. correct room temp. The Cyan printheads do not have ink loaded. 10400142 A-IS-132 Magenta Heads Not Loaded With Ink The Magenta printheads do not have ink loaded. 10400145 A-IS-135 Lt. check attention items for a failed ink thermistor. HP Scitex FB950 Printer . Run the ink load procedure. Run the ink load procedure. 10400133 A-IS-123 Ink System Disabled Yellow ink reservoir temp is out of range for operation. If too cool. check all cooling fans for proper operation. check room temp. Cyan Heads Not Loaded With Ink The Lt. and check the tubing and pump functionality. cyan ink profiler is installed. If too warm. Magenta printheads do not have ink loaded. If too cool. The Black printheads do not have ink loaded. 10400143 A-IS-133 Yellow Heads Not Loaded With Ink The Yellow printheads do not have ink loaded. magenta ink profiler is installed. and check the tubing and pump functionality. Cyan ink pump was disconnected. Reseat the profilers and ensure they are inserted correctly. check attention items for a failed ink thermistor. Cyan Pump Disconnected A-IS-155 Lt. HP Scitex FB950 Printer . Reconnect pump and restart printer. and check the tubing and pump functionality. If the problem continues after resetting this error. Magenta ink pump was disconnected. Check the ink box for a low ink level. Check OHS board cable connections. HP Restricted Recovery Check the ink box for a low ink level. 10400155 A-IS-145 Lt. Yellow ink pump was disconnected. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. 10400040 A-IS-20 Invalid Black Profiler 10400050 A-IS-20 Invalid Black Profiler 10400031 A-IS-21 Invalid Cyan Profiler Actions The profiler in the Black slot is not valid. 10400153 A-IS-143 Yellow Printheads Out Of Ink Unable to fill Yellow printheads with ink. Reconnect pump and restart printer. make sure that the ink filter is not full. Check the ink box for a low ink level. 10400160 10400161 10400162 10400163 10400164 10400165 A-IS-150 Black Pump Disconnected A-IS-151 Cyan Pump Disconnected A-IS-152 Magenta Pump Disconnected A-IS-153 Yellow Pump Disconnected A-IS-154 Lt.08-January-2010 H Internal Code Action Description Cause 10400152 A-IS-142 Magenta Printheads Out Of Ink Unable to fill Magenta printheads with ink. Replace Magenta ink box. and check the tubing and pump functionality. make sure that the ink filter is not full. 10400154 A-IS-144 Lt. make sure that the ink filter is not full. contact your Authorized Service Provider or Technical Support. Reconnect pump and restart printer. Cyan Printheads Out Of Ink Unable to fill Lt. Ensure that the lt. make sure that the ink filter is not full. 10400015 A-IS-15 Missing Lt. check attention items for a failed ink thermistor. Reconnect pump and restart printer. Please insert the correct profiler to proceed. check attention items for a failed ink thermistor. 1040007E A-IS-160 OHS Read/Write Failure Failed to communicate with OHS board. check attention items for a failed ink thermistor. Check the ink box for a low ink level. Magenta Pump Disconnected Black ink pump was disconnected. Magenta ink profiler is not detected. Lt. and check the tubing and pump functionality. Magenta Printheads Out Of Ink Unable to fill Lt. Magenta Ink Profiler Lt. Cyan ink pump was disconnected. Magenta ink pump was disconnected. Replace the profiler with appropriate Black profiler. Lt. Magenta printheads with ink. 10400002 A-IS-2 Magenta Out Of Ink Magenta ink box is out of ink. Cyan printheads with ink. 10400030 A-IS-20 Invalid Black Profiler The profiler in the Black slot is not valid. The profiler in the Cyan slot is not valid. Replace the profiler with appropriate Black profiler. Replace the profiler with appropriate Black profiler. Replace the profiler with appropriate Cyan profiler. Reconnect pump and restart printer. Invalid Black ink profiler detected. The UV System requires the correct profiler for safe operation. Please insert the correct profiler or contact your authorized reseller for further assistance. Reconnect pump and restart printer. Cyan safety risk due to incomplete UV ink curing. Please insert the correct profiler or contact your authorized reseller for further assistance. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. HP Scitex FB950 Printer . Improper ink parameters could expose you to a health and Replace the profiler with appropriate Lt. Cyan Profiler The profiler in the Lt. Please insert the correct profiler to proceed. Cyan Profiler The profiler in the Lt. The UV System requires the correct profiler for safe operation. Recovery 10400041 A-IS-21 Invalid Cyan Profiler 10400051 A-IS-21 Invalid Cyan Profiler 10400032 A-IS-22 Invalid Magenta Profiler The profiler in the Magenta slot is not valid. Cyan profiler. Improper ink parameters could expose you to a health and safety risk due to incomplete UV ink curing. profiler. profiler. Cyan profiler. 10400034 A-IS-24 Invalid Lt. 10400042 10400043 10400044 10400054 Actions HP Restricted Replace the profiler with appropriate Cyan profiler. 10400053 A-IS-23 Invalid Yellow Profiler Invalid Yellow ink profiler detected. Replace the profiler with appropriate Yellow profiler. Please insert the correct profiler or contact your authorized reseller for further assistance. Please insert the correct profiler to proceed. Invalid Cyan ink profiler detected. Replace the profiler with appropriate Lt. Cyan Profiler Invalid Lt. 10400052 A-IS-22 Invalid Magenta Profiler Invalid Magenta ink profiler detected. A-IS-22 Invalid Magenta Profiler The profiler in the Magenta slot is not valid. Please insert the correct profiler or contact your authorized reseller for further assistance. A-IS-23 Invalid Yellow Profiler The profiler in the Yellow slot is not valid. Replace the profiler with appropriate Yellow profiler. Cyan ink profiler detected. 10400033 A-IS-23 Invalid Yellow Profiler The profiler in the Yellow slot is not valid. Cyan slot is not valid. A-IS-24 Invalid Lt. A-IS-24 Invalid Lt. Please insert the correct profiler to proceed. Please insert the correct profiler or contact your authorized reseller for further assistance. Replace the profiler with appropriate Cyan profiler. Replace the profiler with appropriate Yellow profiler. Cyan slot is not valid. Replace the profiler with appropriate Lt. Please insert the correct profiler to proceed.08-January-2010 H Internal Code Action Description Cause The profiler in the Cyan slot is not valid. The UV System requires the correct profiler for safe operation. Replace the profiler with appropriate Magenta profiler. Replace the profiler with appropriate Magenta profiler. The UV System requires the correct profiler for safe operation. Improper ink parameters could expose you to a health and Replace the profiler with appropriate Magenta safety risk due to incomplete UV ink curing. The UV System requires the correct profiler for safe operation. 10400003 A-IS-3 Yellow Out Of Ink 10400060 A-IS-30 Profiler Setup Error 10400004 A-IS-4 Lt. Right On-Head air sensor is disconnected. 10400110 10400111 10400112 10400113 10400114 A-IS-84 Black Ink Sensor Disconnected A-IS-85 Cyan Ink Sensor Disconnected A-IS-86 Magenta Ink Sensor Disconnected A-IS-87 Yellow Ink Sensor Disconnected A-IS-88 Lt. Fix the error and restart the printer. Replace the profiler with appropriate Lt. The profiler in the Cyan slot is the wrong color or the wrong ink type. Check motor for failure. Magenta ink profiler detected. Magenta Profiler 10400005 A-IS-5 Lt. Magenta ink box is out of ink. The profiler in the Magenta slot is the wrong color or the wrong ink type. Cyan profiler. Magenta slot is the wrong color or the wrong ink type. Replace Lt. 10400075 A-IS-75 Ink System Disabled Error in ink system was detected. Replace the profiler with appropriate Magenta profiler. Reconnect air sensor. Cyan Ink Sensor Disconnected Black On-Head ink sensor is disconnected. Reconnect ink sensor. Replace the profiler with appropriate Lt. Center On-Head air sensor is disconnected. Magenta slot is not valid. Cyan Profiler 10400025 A-IS-45 Incorrect Lt. The UV System requires the correct profiler for safe Replace the profiler with appropriate Lt. Ink profilers in wrong positions or incorrect ink profiler inserted. Replace the profiler with appropriate Yellow profiler. The profiler in the Lt. Check pump connections. 10400045 Actions HP Restricted Recovery Replace the profiler with appropriate Lt. Magenta Ink Sensor Disconnected Lt. Please insert the correct profiler or contact your authorized reseller for further assistance. Magenta profiler. Use the Configure Media button to setup the printer for using a media type. Cyan ink box. The profiler in the Yellow slot is the wrong color or the wrong ink type. Reconnect ink sensor. Please insert the correct profiler to profiler. Lt. Lt.08-January-2010 H Internal Code Action Description Cause 10400035 A-IS-25 Invalid Lt. profiler. 10400055 A-IS-25 Invalid Lt. Magenta slot is not valid. Magenta Profiler The profiler in the Lt. Cyan On-Head ink sensor is disconnected. Magenta profiler. Reconnect air sensor. Replace Lt. Magenta ink box. Replace the profiler with appropriate Cyan profiler. Replace the profiler with appropriate Black profiler. Magenta Profiler The profiler in the Lt. proceed. Cyan ink box is out of ink. Reconnect ink sensor. Lt. Reconnect ink sensor. HP Scitex FB950 Printer . Magenta safety risk due to incomplete UV ink curing. The media drive motor has stalled. Reconnect ink sensor. Cyan Out Of Ink 10400020 A-IS-40 Incorrect Black Profiler 10400021 A-IS-41 Incorrect Cyan Profiler 10400022 A-IS-42 Incorrect Magenta Profiler 10400023 A-IS-43 Incorrect Yellow Profiler 10400024 A-IS-44 Incorrect Lt. Cyan slot is the wrong color or the wrong ink type. Change profilers to match ink order or insert correct profiler for ink type. Magenta Profiler Invalid Lt. Yellow On-Head ink sensor is disconnected. The profiler in the Lt. The profiler in the Black slot is the wrong color or the wrong ink type. Reconnect air sensor. Magenta Out Of Ink Yellow ink box is out of ink. 10400115 A-IS-89 Lt. A-IS-25 Invalid Lt. Magenta On-Head ink sensor is disconnected. Magenta operation. Magenta On-Head ink sensor is disconnected. 1040011A 1040011B 1040011C 10300001 A-IS-8A Left Air Sensor Disconnected A-IS-8B Center Air Sensor Disconnected A-IS-8C Right Air Sensor Disconnected A-MD-1 Media Advance Stalled Left On-Head air sensor is disconnected. Reconnect ink sensor. Improper ink parameters could expose you to a health and Replace the profiler with appropriate Lt. as well as data cables to OHS board. Cyan On-Head ink sensor is disconnected. 10100004 A-MS-4 Media Not Configured The printer is not configured for any media type. cabling. Replace Yellow ink box. your Authorized Service Provider or Technical Support. replace the UV lamp bulb or contact bulb has less than 500 hours on it. cable to the lamp housing. cable to the lamp housing. An interlock condition has been detected. Try resetting the error. adequate air flow into the UV lamp housing. Allow lamps to cool and try restarting. Clean or replace carriage encoder strip. replace the UV lamp bulb. HP Restricted HP Scitex FB950 Printer . If problem bulb has 500 hours on it. If the problem persists. contact your Authorized Service Provider or Technical Support. Allow the lamp to cool before resetting.08-January-2010 H Internal Code Action Description Cause Recovery 10100005 A-MS-5 Media Too Narrow Media is not wide enough for printing. Check for An overheat condition has been detected. 10E00013 A-UV-1 UV Lamps Disabled 10E01001 A-UV-11 User Side UV Lamp Overheated 10E01002 A-UV-12 User Side UV Lamp Disconnected 10E01003 A-UV-13 User Side UV Lamp Current Not Detected 10E03003 A-UV-14 User Side UV Lamp Current Not Detected. 10100006 A-MS-6 Thickness Sensor Disconnected The media thickness sensor is disconnected or reading an invalid value. If problem No current was detected when UV lamp is on. 10600001 A-SS-1 Service Station Not At Home Position The service station tray and wipers are not in the home positions or the service wiper home sensor is not working. Contact your Authorized Service Provider or Technical Support for replacement electronics. 10900003 A-SM-3 Invalid Personalization Printer personality incorrect. 10900001 A-SM-1 Printer Not Personalized Invalid electronics assembly. continues. If problem Too much current is detected when UV lamp is on. 10800001 A-PC-8 Thickness Sensor Uncalibrated The media thickness sensor has not been calibrated. Contact your Authorized Service Provider or Technical Support for replacement electronics. Use the 'Home Service Station' menu item in Service menu to move the service station home. Check cable connections to the head board and restart the printer. Ensure that all covers are closed. Not able to move shutter to home position. If the problem persists. Allow lamps to cool and try restarting. contact your Authorized Service Provider or Technical Support. 10A00001 A-PR-1 Incorrect number of carriage encoder pulses Dirty or bad carriage encoder. Turn the printer off and then reconnect the lamp The lamp housing cable is disconnected. Calibrate the sensor using the menu item in the service menu. Load media that is at least 6 inches or 16 cm wide. 10E00014 A-UV-2 UV Lamps Disabled 10E02001 A-UV-21 Service Side UV Lamp Overheated 10E02002 A-UV-22 Service Side UV Lamp Disconnected Actions Ensure the media thickness sensor is connected and calibrated. Lost communication with the head board. your Authorized Service Provider or Technical Support. No current was detected when UV lamp is on and Allow lamps to cool and try restarting. Allow the lamp to cool before resetting. Turn the printer off and then reconnect the lamp The lamp housing cable is disconnected. Contact your Authorized Service Provider or Technical Support for updated software. contact your Authorized Service Provider or Technical Support. If the problem continues. Check for An overheat condition has been detected. See user manual for instructions. continues. adequate air flow into the UV lamp housing. 10900004 A-SM-4 Invalid Software Invalid software found. but continues. Bulb Life Exceeded 10E03000 A-UV-15 User Side UV Home Not Found 10E01004 A-UV-16 User Side UV Lamp Current Too High. If problem A-UV-26 Service Side UV Lamp Current Too Too much current is detected when UV lamp is on. Actions HP Restricted HP Scitex FB950 Printer . shutter system. The lamps were disabled because the carriage A-UV-4 UV Lamps Not Parked At User Or Service Send the carriage home to allow the lamps to was not parked at the user or service end of the End function again. If problem Detected. 10E04002 A-UV-5 UV Service Side Thermistor Error Service Side Lamp Thermistor has failed (open). check mechanical A-UV-3 UV Service Side Shutter Error Service Side shutter failed to move. replace the UV lamp bulb. continues. your Authorized Service Provider or Technical Support. If the problem continues. Check/replace User Side Lamp Housing. 10E03002 A-UV-6 UV User Side Thermistor Error User Side Lamp Thermistor has failed (open). Bulb Life Exceeded bulb has 500 hours on it. belt. shutter system. Technical Support. contact your Authorized Service Provider or Technical Support. A-UV-25 Service Side UV Home Not Found Not able to move shutter to home position. continues. Check cabling to shutter. Check cabling to shutter. replace the UV lamp bulb or contact Detected bulb has less than 500 hours on it. check mechanical A-UV-4 UV User Side Shutter Error User Side shutter failed to move. your Authorized Service Provider or High. Allow lamps to cool and try restarting. A-UV-24 Service Side UV Lamp Current Not No current was detected when UV lamp is on and Allow lamps to cool and try restarting. If problem A-UV-23 Service Side UV Lamp Current Not No current was detected when UV lamp is on. Check/replace Service Side Lamp Housing. but continues. Try resetting the error.08-January-2010 H Internal Code Action Description 10E02003 10E04003 10E04000 10E02004 10E04001 10E00004 10E03001 Cause Recovery Allow lamps to cool and try restarting. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Run the procedure to set head voltages. Run the procedure to set head voltages. The temperature in the e-box is too high. Contact your Authorized Service Provider or Technical Support. The error can be reset. The Printheads voltage has not been set. The Printheads voltage has not been set. ensure that the heads are connected and restart the printer. If the problem continues. The Printheads voltage has not been set. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. contact your Authorized Service Provider or Technical Support. Check operation of e-box fans. Contact your Authorized Service Provider or Technical Support. and room temperature. Check wiring. Warnings HP Restricted HP Scitex FB950 Printer . Run the procedure to set head voltages. fuses and fans. The Printheads voltage has not been set. Contact your Authorized Service Provider or Technical Support. 2A000001 W-HC-01 Unable to read Printhead 1 EEPROM 2A000002 2A000003 2A000004 2A000005 2A000006 2A000007 2A000008 2A000009 2A00000A 2A00000B 2A00000C The printer could not read the printheads EEPROM The printer could not read the printheads W-HC-02 Unable to read Printhead 2 EEPROM EEPROM The printer could not read the printheads W-HC-03 Unable to read Printhead 3 EEPROM EEPROM The printer could not read the printheads W-HC-04 Unable to read Printhead 4 EEPROM EEPROM The printer could not read the printheads W-HC-05 Unable to read Printhead 5 EEPROM EEPROM The printer could not read the printheads W-HC-06 Unable to read Printhead 6 EEPROM EEPROM The printer could not read the printheads W-HC-07 Unable to read Printhead 7 EEPROM EEPROM The printer could not read the printheads W-HC-08 Unable to read Printhead 8 EEPROM EEPROM The printer could not read the printheads W-HC-09 Unable to read Printhead 9 EEPROM EEPROM The printer could not read the printheads W-HC-10 Unable to read Printhead 10 EEPROM EEPROM The printer could not read the printheads W-HC-11 Unable to read Printhead 11 EEPROM EEPROM The printer could not read the printheads W-HC-12 Unable to read Printhead 12 EEPROM EEPROM Recovery Check for any mechanical problems with the carriage/rail drive system. indicating too much current draw for the carriage drive motor. but a continued over-current situation can lead to damage to the electronics. This failure could cause failure of electronic components in the e-box due to overheat. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 2A000010 2A000019 2A00001A 2A00001B 2A000011 W-HC-30 Voltage for Printhead 1 Not Set W-HC-30 Voltage for Printhead 10 Not Set W-HC-30 Voltage for Printhead 11 Not Set W-HC-30 Voltage for Printhead 12 Not Set W-HC-30 Voltage for Printhead 2 Not Set The Printheads voltage has not been set. ventilation. Run the procedure to set head voltages.08-January-2010 H Internal Code Warning Description Cause 20200001 W-CM-1 Carriage Motion A Current Fault was detected in the Carriage Motion system. This failure could cause failure of electronic components in the e-box due to overheat. Run the procedure to set head voltages. 2B000001 W-EB-01 E-Box fan failure. Contact your Authorized Service Provider or Technical Support. One or more electronic box cooling fans is not functioning. 2A00000D W-HC-20 Invalid Printhead Configuration The printheads are not in a valid configuration. With the printer power off. Contact your Authorized Service Provider or Technical Support. 2B000002 W-EB-02 E-Box overheated. 27000019 W-HW-10 Printhead 10 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. The Printheads voltage has not been set. HP Scitex FB950 Printer . 27000065 W-HW-106 Printhead 6 SetPoint Changed The printhead setpoint has changed. If the problem continues. Contact your Authorized Service Provider or Technical Support. persists contact your Authorized Service Provider or Technical Support. Try printing the job again. W-HW-1 Printhead 1 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. The Printheads voltage has not been set. The Printheads voltage has not been set. Run the procedure to set head voltages. 27000063 W-HW-104 Printhead 4 SetPoint Changed The printhead setpoint has changed. The Printheads voltage has not been set. Contact your Authorized Service Provider or Technical Support. If The printer was not shutdown correctly while W-HD-3 File System Check Failed there are issues while printing or the problem accessing the hard drive. if there are no issues printing the job disregard this warning. Run the procedure to set head voltages. Run the procedure to set head voltages. contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Run the procedure to set head voltages. The Printheads voltage has not been set. 27000060 W-HW-101 Printhead 1 SetPoint Changed The printhead setpoint has changed.08-January-2010 H Internal Code 2A000012 2A000013 2A000014 2A000015 2A000016 2A000017 2A000018 Warning Description W-HC-30 Voltage for Printhead 3 Not Set W-HC-30 Voltage for Printhead 4 Not Set W-HC-30 Voltage for Printhead 5 Not Set W-HC-30 Voltage for Printhead 6 Not Set W-HC-30 Voltage for Printhead 7 Not Set W-HC-30 Voltage for Printhead 8 Not Set W-HC-30 Voltage for Printhead 9 Not Set Cause The Printheads voltage has not been set. 27000066 W-HW-107 Printhead 7 SetPoint Changed The printhead setpoint has changed. ensure that the head warmer is connected and restart the printer. If the problem persists W-HD-2 Wrote Incorrect Amount Of Data To Hard The wrong amount of data was wrote to the hard Contact your Authorized Service Provider or Drive drive while saving a job. Run the procedure to set head voltages. ensure that the head warmer is connected and restart the printer. HP Restricted Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 27000067 W-HW-108 Printhead 8 SetPoint Changed The printhead setpoint has changed. 27000062 W-HW-103 Printhead 3 SetPoint Changed The printhead setpoint has changed. The Printheads voltage has not been set. Contact your Authorized Service Provider or Technical Support. 2C000001 2C000002 2C000003 27000010 Warnings Recovery Run the procedure to set head voltages. If the problem persists W-HD-1 Read Incorrect Amount Of Data From The wrong amount of data was read from the hard Contact your Authorized Service Provider or Hard Drive drive while printing a job. 27000064 W-HW-105 Printhead 5 SetPoint Changed The printhead setpoint has changed. 27000061 W-HW-102 Printhead 2 SetPoint Changed The printhead setpoint has changed. Run the procedure to set head voltages. contact your Authorized Service Provider or Technical Support. If the problem continues. With the printer power off. Try saving the job again. Try printing jobs from storage. Technical Support. With the printer power off. Technical Support. The printhead warmer and thermistor may be wired incorrectly. ensure that the head warmer is connected and restart the printer. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. HP Scitex FB950 Printer . Contact your Authorized Service Provider or Technical Support. If the problem continues. The printhead warmer and thermistor may be wired incorrectly.08-January-2010 H Internal Code Warning Description Cause 27000068 W-HW-109 Printhead 9 SetPoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. With the printer power off. 2700006A W-HW-111 Printhead 11 SetPoint Changed The printhead setpoint has changed. If the problem continues. 27000011 W-HW-2 Printhead 2 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. The printhead warmer and thermistor may be wired incorrectly. 2700001B Warnings HP Restricted Recovery Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. The printhead warmer and thermistor may be wired incorrectly. ensure that the head warmer is connected and restart the printer. 27000020 W-HW-21 Printhead 1 Warmer Wiring 27000021 W-HW-22 Printhead 2 Warmer Wiring 27000022 W-HW-23 Printhead 3 Warmer Wiring 27000023 W-HW-24 Printhead 4 Warmer Wiring 27000024 W-HW-25 Printhead 5 Warmer Wiring 27000025 W-HW-26 Printhead 6 Warmer Wiring 27000026 W-HW-27 Printhead 7 Warmer Wiring 27000027 W-HW-28 Printhead 8 Warmer Wiring 27000028 W-HW-29 Printhead 9 Warmer Wiring The printhead warmer and thermistor may be wired incorrectly. 2700001A W-HW-11 Printhead 11 Warmer Disconnected The printhead warmer is disconnected or not functional. The printhead warmer and thermistor may be wired incorrectly. Contact your Authorized Service Provider or Technical Support. contact your Authorized Service Provider or Technical Support. The printhead warmer and thermistor may be wired incorrectly. Contact your Authorized Service Provider or Technical Support. ensure that the head warmer is connected and restart the printer. The printhead warmer and thermistor may be wired incorrectly. With the printer power off. contact your Authorized Service Provider or Technical Support. 27000069 W-HW-110 Printhead 10 SetPoint Changed The printhead setpoint has changed. Contact your Authorized Service Provider or Technical Support. W-HW-12 Printhead 12 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. 2700006B W-HW-112 Printhead 12 SetPoint Changed The printhead setpoint has changed. If the problem continues. With the printer power off. The printhead warmer and thermistor may be wired incorrectly. ensure that the head warmer is connected and restart the printer. contact your Authorized Service Provider or Technical Support. 27000034 W-HW-45 Printhead 5 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. ensure that the head warmer is connected and restart the printer. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 27000033 W-HW-44 Printhead 4 Warmer Too Warm The printhead has gotten too warm. Warnings HP Restricted Contact your Authorized Service Provider or Technical Support. The printhead warmer and thermistor may be wired incorrectly. Contact your Authorized Service Provider or Technical Support. 27000035 W-HW-46 Printhead 6 Warmer Too Warm The printhead has gotten too warm. 27000032 W-HW-43 Printhead 3 Warmer Too Warm The printhead has gotten too warm. With the printer power off. 27000031 W-HW-42 Printhead 2 Warmer Too Warm The printhead has gotten too warm.08-January-2010 H Internal Code Warning Description Cause Recovery 27000012 W-HW-3 Printhead 3 Warmer Disconnected The printhead warmer is disconnected or not functional. With the printer power off. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. 2700003B W-HW-52 Printhead 12 Warmer Too Warm The printhead has gotten too warm. The printhead warmer and thermistor may be wired incorrectly. 27000039 W-HW-50 Printhead 10 Warmer Too Warm The printhead has gotten too warm. 27000036 W-HW-47 Printhead 7 Warmer Too Warm The printhead has gotten too warm. contact your Authorized Service Provider or Technical Support. ensure that the head warmer is connected and restart the printer. contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. If the problem continues. 27000030 W-HW-41 Printhead 1 Warmer Too Warm The printhead has gotten too warm. HP Scitex FB950 Printer . If the problem continues. 27000013 W-HW-4 Printhead 4 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. With the printer power off. Contact your Authorized Service Provider or Technical Support. 27000014 W-HW-5 Printhead 5 Warmer Disconnected The printhead warmer is disconnected or not functional. Contact your Authorized Service Provider or Technical Support. If the problem continues. 27000029 W-HW-30 Printhead 10 Warmer Wiring 2700002A W-HW-31 Printhead 11 Warmer Wiring 2700002B W-HW-32 Printhead 12 Warmer Wiring The printhead warmer and thermistor may be wired incorrectly. 2700003A W-HW-51 Printhead 11 Warmer Too Warm The printhead has gotten too warm. 27000037 W-HW-48 Printhead 8 Warmer Too Warm The printhead has gotten too warm. Contact your Authorized Service Provider or Technical Support. 27000038 W-HW-49 Printhead 9 Warmer Too Warm The printhead has gotten too warm. 08-January-2010 H Internal Code Warning Description Cause Recovery 27000015 W-HW-6 Printhead 6 Warmer Disconnected The printhead warmer is disconnected or not functional. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. 27000016 W-HW-7 Printhead 7 Warmer Disconnected The printhead warmer is disconnected or not functional. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. 27000017 W-HW-8 Printhead 8 Warmer Disconnected The printhead warmer is disconnected or not functional. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. 27000050 W-HW-81 Printhead 1 Not At Temp The printhead failed to stay at temperature. 27000051 W-HW-82 Printhead 2 Not At Temp The printhead failed to stay at temperature. 27000052 W-HW-83 Printhead 3 Not At Temp The printhead failed to stay at temperature. 27000053 W-HW-84 Printhead 4 Not At Temp The printhead failed to stay at temperature. 27000054 W-HW-85 Printhead 5 Not At Temp The printhead failed to stay at temperature. 27000055 W-HW-86 Printhead 6 Not At Temp The printhead failed to stay at temperature. 27000056 W-HW-87 Printhead 7 Not At Temp The printhead failed to stay at temperature. 27000057 W-HW-88 Printhead 8 Not At Temp The printhead failed to stay at temperature. 27000058 W-HW-89 Printhead 9 Not At Temp The printhead failed to stay at temperature. 27000018 W-HW-9 Printhead 9 Warmer Disconnected The printhead warmer is disconnected or not functional. 27000059 W-HW-90 Printhead 10 Not At Temp The printhead failed to stay at temperature. 2700005A W-HW-91 Printhead 11 Not At Temp The printhead failed to stay at temperature. 2700005B W-HW-92 Printhead 12 Not At Temp The printhead failed to stay at temperature. 20400000 W-IS-0 Black Low Ink Black ink box is low on ink. Warnings HP Restricted Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. With the printer power off, ensure that the head warmer is connected and restart the printer. If the problem continues, contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Contact your Authorized Service Provider or Technical Support. Replace the ink box soon. HP Scitex FB950 Printer 08-January-2010 H Internal Code Warning Description 20400001 W-IS-1 Cyan Low Ink 20400010 20400020 20400021 20400022 20400023 20400024 Cause Cyan ink box is low on ink. Recovery Replace the ink box soon. If the service station is full, empty the waste ink W-IS-10 Waste Ink Container Full or Service Station Waste Ink Float is either up from the service station. If float is present then Disconnected (service station is full) or disconnected. make sure the cable is connected. W-IS-11 Please shake new Black ink box to re-mix New Black profiler detected. Contents of Black ink Shake the Black ink box to re-mix the contents for contents. box may settle during storage. best ink performance. W-IS-12 Please shake new Cyan ink box to re-mix New Cyan profiler detected. Contents of Cyan ink Shake the Cyan ink box to re-mix the contents for contents. box may settle during storage. best ink performance. W-IS-13 Please shake new Magenta ink box to re- New Magenta profiler detected. Contents of Shake the Magenta ink box to re-mix the contents mix contents. Magenta ink box may settle during storage. for best ink performance. W-IS-14 Please shake new Yellow ink box to reNew Yellow profiler detected. Contents of Yellow Shake the Yellow ink box to re-mix the contents for mix contents. ink box may settle during storage. best ink performance. W-IS-15 Please shake new Light Cyan ink box to New Light Cyan profiler detected. Contents of Shake the Light Cyan ink box to re-mix the re-mix contents. Light Cyan ink box may settle during storage. contents for best ink performance. 20400025 W-IS-16 Please shake new Light Magenta ink box New Light Magenta profiler detected. Contents of to re-mix contents. Light Magenta ink box may settle during storage. 20400002 20400003 20400004 20400005 W-IS-2 Magenta Low Ink W-IS-3 Yellow Low Ink W-IS-4 Lt. Cyan Low Ink W-IS-5 Lt. Magenta Low Ink 2C000004 20F00002 20F00003 20F00004 20F00005 20300001 2D000001 2D00000A Warnings Shake the Light Magenta ink box to re-mix the contents for best ink performance. Magenta ink box is low on ink. Yellow ink box is low on ink. Lt. Cyan ink box is low on ink. Lt. Magenta ink box is low on ink. Replace the ink box soon. Replace the ink box soon. Replace the ink box soon. Replace the ink box soon. Check the attention queue for hard drive related Job Storage was disabled due to a hard drive W-JS-1 Job Storage Disabled Due To Disk Error items. Contact your Authorized Service Provider or error. Technical Support. Connect the image sensor cable and restart the W-LS-1 Image Sensor Is Not Operating The image sensor cable is disconnected. printer. Contact your Authorized Service Provider or The image sensor X and Y positions have not W-LS-2 Image Sensor Position Not Calibrated Technical Support for assistance calibrating the been calibrated. image sensor position. Contact your Authorized Service Provider or W-LS-3 Image Sensor Height Not Calibrated The image sensors height has not been calibrated Technical Support for assistance calibrating the image sensor height. Contact your Authorized Service Provider or The Color Sensor Cooling fan was not detected at W-LS-4 Color Sensor Cooling Fan Not Connected Technical Support for assistance in connecting startup. Color Sensor cooling fan. Check for any mechanical problems with the A Current Fault was detected in the Media Motion media belt and belt drive system. The error can be W-MM-1 Media Motion system, indicating too much current draw for the reset, but a continued over-current situation can belt drive motor. lead to damage to the electronics. Clean each of the bearing strips with isopropyl Scheduled maintenance may be due, depending W-MR-1 Carriage Rail Maintenance Reminder alcohol. Refer to the printer's user manual for more on frequency of use. information. W-MR-10 Service Station Wiper Maintenance Scheduled maintenance may be due, depending Replace the service station wiper. Refer to the Reminder on frequency of use. printer's user manual for more information. HP Restricted HP Scitex FB950 Printer 08-January-2010 H Internal Code Warning Description Cause Scheduled maintenance may be due, depending on frequency of use. Recovery Clean the ionizer tips. Refer to the printer's user manual for more information. W-MR-12 Service Station Maintenance Reminder Scheduled maintenance may be due, depending on frequency of use. Empty the Service Station using the spigot. Refer to the printer's user manual for more information. W-MR-13 Thickness Sensor Maintenance Reminder W-MR-14 Manual Head Cleaning Maintenance Reminder Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Clean the thickness sensor roller. Refer to the printer's user manual for more information. Manually clean the print heads. Refer to the printer's user manual for more information. 2D000002 W-MR-2 Carriage Rail Maintenance Reminder Scheduled maintenance may be due, depending on frequency of use. Clean the carriage rail and encoder strip using a lint-free cloth moistened with isopropyl alcohol. 2D000003 W-MR-3 Service Station Maintenance Reminder 2D000004 W-MR-4 Service Station Maintenance Reminder 2D000005 W-MR-5 Carriage Maintenance Reminder 2D000006 W-MR-6 Carriage Maintenance Reminder Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. 2D000007 W-MR-7 UV Lamp Filters Maintenance Reminder 2D000008 W-MR-8 Carriage Maintenance Reminder 2D000009 W-MR-9 Electronics Box Maintenance Reminder 20100001 20100002 W-MS-1 Media Low W-MS-2 Media Out Scheduled maintenance may be due, depending on frequency of use. Scheduled maintenance may be due, depending on frequency of use. Less than 10 feet (3 meters) of media remains. There is no media loaded. Clean the service station wiper rails. Refer to the printer's user manual for more information. Clean the service station wipers. Refer to the printer's user manual for more information. Clean the six carriage wheels. Refer to the printer's user manual for more information. Clean the bottom of the carriage. Refer to the printer's user manual for more information. Clean or Replace the UV housing filters. It is also recommended that the Quartz window on the bottom of the UV Lamps be cleaned at this time. Refer to the printer's user manual for more information. Replace the carriage cover filters. Refer to the printer's user manual for more information. Replace the electronics box fan filters. Refer to the printer's user manual for more information. Load media. Load media. 28000001 W-MS-3 Media Sensor The Media Sensor detected multiple light-to-dark transitions: hard-to-detect dark media, media not clean, ink on the belt, or a misadjusted media sensor. Reset the error. If media is dark, set the wizard to invisible. Try to use clean media. If ink is on the belt, clean the belt. If none of the above, call your Authorized Service Provider or Technical Support. 20100005 W-MS-5 Media Too Wide Media is too wide for printing. 20100009 W-MS-9 Media Present Sensor Not Calibrated The media present sensor position has not been calibrated. 20800003 W-PC-3 AutoBidi failed - Recalibrate Autobidi failed to calibrate the bidi calibration. Run Autobidi or Autoset or manual Bidi calibration. W-PC-4 Jets Not Replaced Not all missing jets could replaced in the current print mode. Purge/clean printheads, or switch to a higher quality print mode. 2D00000B W-MR-11 Ionizer Maintenance Reminder 2D00000C 2D00000D 2D00000E 20800004 Warnings Scheduled maintenance may be due, depending on frequency of use. HP Restricted Use narrower media. See manual for specifications. Contact your Authorized Service Provider or Technical Support for assistance calibrating media out sensor position. HP Scitex FB950 Printer 08-January-2010 H Internal Code Warning Description Cause 20800008 W-PC-8 Printheads Y Alignment Not Completed The printheads have not been aligned in the Y direction. 20800009 W-PC-9 Quality Check Denied a Job Quality Check detected that the printers current state may not produce acceptable print quality. Verify that there is not an excessive amount of missing jets. 25000001 W-SM-1 Printer Not Reset For Shipping Defective electronics assembly. Call service provider for replacement electronics. 25000002 25000003 W-SM-2 Head Voltages Not Set W-SM-3 Clock Not Set More than 8 heads have default voltages. I/O Board clock not set. 20C00001 W-SS-1 Service Station Not Calibrated The service station has not been calibrated in order to align the wipers with the carriage. Run procedure to set head voltages. Run procedure to set the on-board clock. Contact your Authorized Service Provider or Technical Support for assistance calibrating the service station. 20C00002 W-SS-2 Service Station Not At Home Position The service station tray and wipers are not in the home positions or the service wiper home sensor is not working. 20C00003 W-SS-3 Service Station Needs Emptying 26000011 26001001 26001002 26001003 26003004 26001004 26000012 26002001 26002002 26002003 Warnings Recovery Contact your Authorized Service Provider or Technical Support for assistance calibrating the printheads. Use the 'Home Service Station' menu item in Service menu to move the service station home. If the problem persists, contact your Authorized Service Provider or Technical Support. The service station has accumulated a significant Empty the waste ink from the service station. amount of waste ink. There is over a 300 hour difference in the amount To ensure optimal drying performance, it is W-UV-1 UV Lamps Not Synchronized of time that the user side and service side UV recommended that the lamps be replaced. lamps have used. The UV lamp should be replaced to ensure optimal W-UV-11 User Side UV Lamp Needs Replacing The UV lamp is nearing its life expectancy. drying performance. W-UV-12 User Side UV Lamp Thermistor The UV lamp temperature thermistor is Reconnect or replace the thermistor. Disconnected disconnected. W-UV-13 User Side UV Lamp Current Not Allow lamps to cool and try restarting. If problem No current was detected when UV lamp is on. Detected continues, replace the UV lamp bulb. Try resetting the error. If the problem continues, contact your Authorized Service Provider or W-UV-14 User Side Shutter Motion Not Detected An error occurred while moving the shutter. Technical Support for assistance with calibrating the shutters. Allow lamps to cool and try restarting. If problem W-UV-16 User Side UV Lamp Current Too High. Too much current is detected when UV lamp is on. continues, your Authorized Service Provider or Technical Support. W-UV-2 UV Shutters Not Calibrated W-UV-21 Service Side UV Lamp Needs Replacing W-UV-22 Service Side UV Lamp Thermistor Disconnect W-UV-23 Service Side UV Lamp Current Not Detected The UV shutter positions have not been calibrated. Run the calibration item in the service menu. The UV lamp is nearing its life expectancy. The UV lamp should be replaced to ensure optimal drying performance. The UV lamp temperature thermistor is disconnected. Reconnect or replace the thermistor. No current was detected when UV lamp is on. Allow lamps to cool and try restarting. If problem continues, replace the UV lamp bulb. HP Restricted HP Scitex FB950 Printer 25 inches of H2O (9. your Authorized Service Provider or Technical Support. The nominal pressure should be 5.8 mmHg). Connect cable. add printer to The printer cannot detect a print server. 22000002 W-VS-2 Vacuum Pressure Too High The vacuum pressure of the heads is too high. Warnings HP Restricted HP Scitex FB950 Printer . server. check the vacuum/pressure system for leaks. continues. The nominal pressure should be 5. Manually adjust the vacuum pressure using the dial on the vacuum/pressure assembly in the output side of the printer. The vacuum pressure of the heads is too low. If problem Too much current is detected when UV lamp is on. 22000003 W-VS-3 Vacuum Pressure Not Recovering The vacuum pressure of the heads is not recovering after an air purge.08-January-2010 H Internal Code Warning Description 26004004 W-UV-24 Service Side Shutter Motion Not Detected 26002004 W-UV-26 Service Side UV Lamp Current Too High. Allow lamps to cool and try restarting. 20900001 W-VN-1 VideoNet Connection Not Detected 22000001 W-VS-1 Vacuum Pressure Too Low Cause Recovery Try resetting the error. Check vacuum pressure system to ensure it is working properly and check vacuum tubing for leaks. If the problem continues. Manually adjust the vacuum pressure using the dial on the vacuum/pressure assembly in the output side of the printer.8 mmHg). turn on server. contact your Authorized Service Provider or An error occurred while moving the shutter. Technical Support for assistance with calibrating the shutters. Also.25 inches of H2O (9. © Copyright 2010 Hewlett-Packard Development Company. HP shall not be liable for technical or editorial errors or omissions contained herein. L. and Warnings for HP Scitex FB950 Printer Embedded Software 4.30 (2010-01) H 87 HP Restricted . The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.P. Nothing herein should be construed as constituting an additional warranty. Actions. Errors.