Pleasesmile and keep eye contact when you greet the guest. 问候客人的时候，请微笑并保 持目光接触。 For the first time when you meet a guest, say: 第一次见到客人时： Good Morning, Sir/Ma’am 早上好，先生/女士 For the return guest, we say: 对于那 些回头客/熟客： Good Morning, Mr./Mrs. … 早上好，…… 先生/女士 (称呼他们的名字) Good Afternoon, Sir/Ma’am 下午好, 女士/先生 Good Afternoon, Mr./Mrs. … 下午好, …… 先生/女士(称呼客人姓 名) Good Evening, Sir/Ma’am How may I help you? 晚上好, 女士/先生. 我可以帮您 什么吗? Good Evening, Mr./Mrs. … How can I help you? 晚上好, …… 女士/先生(称呼客人 姓名) 我可以帮您什么吗? Welcome to our hotel. 欢迎光临我们的酒店 Welcome to our restaurant. 欢迎光临我们的餐厅 Good Morning, Sir/Ma’am Welcome to our hotel. 早上好欢迎光临我们的酒店 Good Morning, Mr./Mrs. … How are you? 早上好, …… 女士/先生(回头客). 今天感觉怎么样? Good Afternoon, Sir/Ma’am How was your trip? 下午好, 女士/先生 您的旅途感觉如何? Welcome to our hotel. It is the only 5-star-standard hotel in Wudang Mountain area. 欢迎光临我们的酒店，这里是武 当山地区唯一的五星标准酒店。 The telephone number (of the hotel) is …… 我们酒店的电话号码是…… Take this card with you when you are shopping in the town and you will not get lost, Sir/Ma’am.(前台的 卡，写好我们饭店名字，中文) 外出购物时,请带着这张卡片, 您就不 会迷路了. Usually we return your laundry around 6:00pm everyday. Express service will take 2 hours in our hotel. 快速 我们通常下午六点给客人送回洗衣. 洗衣服务需要二个小时. We offer pick-up service in this hotel , please contact our concierge for reservations. 我们有接机服务, 请与礼兵预约. Please go up stairs and then turn left, go ahead you will find the fitness center. 请上楼梯然后向左转, 直走您就可以看 到健身房了. You can order according to the menu in your room. And we change the room service menu regularly. 你可以按照房间里的菜单来点. 我们的菜单也会经常更换的. The grand function room is on the second floor. The venue is excellent for a wedding party or a meeting. 是一个婚礼开会的好 多功能厅在二楼, 地方. The function room is to the right. You may have conferences or meetings there. 多功能厅在那边. 您可以在那里开会. The souvenir shop is on the 1st floor in the lobby. Souvenirs are available there. 礼品店在大堂的一层, 你在那里可以买 到想买的纪念品. We will have a wonderful international food promotion soon in our café shop. 在西餐厅, 品节. 我们将推出非常好的国际食 We have a experienced pastry chef and the cake in our gourmet corner is lovely. You may buy one for your friend’s birthday. 我们酒店有一位经验丰富的糕点大厨, 您可以去 美食店为朋友过生日买一个蛋糕. This is your wake-up call. Mr./Mrs.... Have a nice day. 这是您的叫醒服务, 祝您愉快. You may use the wheel chair and it will be convenient for your friend. 您的朋友就很 您可以使用我们的轮椅, 方便了. The Business Center is over there on your left ,Sir/Ma’am. Let me show you the way. 商务中心在那边,在您的左侧,先生/女士. 我 来给您带路吧. We have excellent local food in our Chinese Restaurant, Sir/Ma’am. Would you like to try? 我们这里有很好的本地菜式, 士. 您要去品尝一下吗? 先生/女 We have the best Karaoke Rooms in on the 2nd floor, Sir/Ma’am. Let me show you the way. 在二搂我们酒店有最好的卡拉OK包房, 先生/女士. 我来给您带路. The bellboy will show you the way to your room (to the SPA), Sir/Ma’am. 行李生将带您去您的房间(去水会), 先生 /女士 Please go straight along the corridor, your friend is waiting for you there. 请您一直向前走, 您的朋友在那边等您. I am sorry to hear that and I will send our engineer to your room right away to fix the problem. 我会立即派工 程师到你的房间去修理. 我很抱歉听到这件事, I am terribly sorry about that. I will arrange our manager to attend right away. 对这件事, 我很抱歉. 我立即去请我们的经理来处理这件事. I am sorry to have kept you waiting. 很抱歉让您久等了. I apologize for being late. 我很抱歉. 我来晚了, I apologize for the delay. 我很抱歉. 给您迟了, I am sorry. I am late. 我迟到了. 我很抱歉, I share the same feeling as you do. I will see to it at once. 我能体会您的感受, 这件事. 我会立即处理 I beg your pardon？ I did not understand you. Could you please repeat message? 对不起, 请您重复一遍好吗? 请您重复一遍好吗? 我没听懂, Good day. bye and have a nice 再见. 祝您今天愉快! Good bye and have a nice trip home. 祝您返程旅途愉快! 再见, Good bye and I am looking forward to seeing you again soon. 我期待不久的将来能再次见到 再见, 您. Good 再见, bye and good luck. 祝您好运! Good bye and enjoy the rest of your day. 祝您愉快! 再见,