I Begin With The Name Of ALLAH The Most Beneficent & The Most MercifulTable of Contents 1 PAGE Acknowledgement…………………………………………………………………. Dedication………………………………………………………………………….. Executive Summary ………………………………………………………………. 04 05 06 Chapter: 1 Introduction of NADRA………………………………….. 07 Introduction/History………………………………………………………………….. 08 Legal Position………………………………………………………………………... 09 Vision...………………………………………………….…. ………………………... 10 Mission………………………………………………………. …………………….… 10 Goals & Achievements…………………………………………………………….…. 12 Chapter: 2 Products & Services………………………………………. 15 Products………………………………………………………………………………. 16 Chapter: 3 Organization Structure………………………………….… 18 Organizational Structure………………………………………………………….…. Organization Information………………………………………………………….… Various Departments of the Organization……………………………………….….. 19 20 21 Chapter: 4 Internship Experience…………………………………… 22 Concerned Department……………………………………………………………….. Experience Learned………………………………………………………………….. Finding & Observation………………………………………………………………. Short Comings………………………………………………………………………... 23 25 26 26 Chapter:5 Critical Analysis…………………………………………. 28 SWOT Analysis………………………………………………………….. 29 2 PEST Analysis……………………………………………………….….. 30 Chapter: 6 Recommendations & conclusions ……………………… 33 Recommendations…………………………………………………………………… Conclusion…………………………………………………………………………… References……...…………………………………………………………………….. 34 34 35 ACKNOWLEDGEMENTS 3 I am grateful to all management member of NADRA who helped me give suggestions and advices to make my project. Especially staff members of NADRA to guide me effectively in order to complete my project. There positive criticism helped me in improving the quality of the Project. 4 . who enabled us to complete this project work. I am also extremely grateful to all other faculty members of the department for their moral support and valuable suggestions. the most merciful and compassionate. All prays to Almighty Allah. Thanks to everyone working in NADRA to help me to take my ideas take off the ground. My Teachers. 5 .Dedicated To My Beloved Prophet Hazrat Muhammad (Peace Be Upon Him). & My Friends. My Parents. every student must do internship before starting his professional career because this will help him in his/ her whole life.E xecutive Summary For the completion of my MBA program. it is required to attend an internship program in a well reputable organization. Educational life and practical life has a lot differences but study life is the base for the practical life. colleagues and executives. more than that they can learn from books. And above all the only truth in the data is which I observed during the course of job. an internee can come to know many things like how to handle the work in practical life? How to communicate? How to behave and respect the elders and senior officers? So it is the only way to develop good employees by providing them training and development during their internship. and Internet etc. 6 . internship is the first step for every student to enter into the world of practical life. students can learn a lot. During the period of internship. Secondary Data Secondary data is collected from print media like brushers. According to my experience internship is the best way to enter into the practical life. This report is based on: Primary Data Primary data consists of my experience as internee in NADRA. I found myself to learn all these things. I also collected the data by interviews/discussion with officials. financial journals. which is. During my internship. During internship. Internship is much better option to start career as compared to directly start the job. manuals. newspapers. According to my point of view. Our Mission We will build a leading. profitable. so empowering them to pursue and achieve excellence. 7 . We will maintain an exciting.Our Vision We will provide effective Internet services and solutions to individuals and businesses throughout the Region. and our shareholders. service-oriented organization that consistently delivers innovative solutions and reliable services. challenging. high-energy working environment that encourages original thinking. our customers. And we will create wealth for our employees. It is an independent corporate body with requisite autonomy. and for creation of a comprehensive Citizens' Database. documentation of the economy. The National Data Forms (NDFs) were designed by a committee of experts encompassing maximum social and fiscal indicators as implements for future planning. Preamble NADRA was formed to aid the government in developing and implementing a factbased system of good governance in the country to encounter undocumented population growth and register items belonging to its citizens and organizations. NADRA was formed on 10th March 2000 by merging the National Database Organization (NDO) and the Directorate General of Registration (DGR). To cater to a cohesive and unified approach in both registration and social fields. 8 .History of NADRA (Introduction) The National Database Organization (NDO) was established under the Ministry of Interior as a sister organization to undertake the task of handling the data being collected through National Data Forms during the Population Census in 1998. Karachi. geographic and complete biographic details of every citizen. Islamabad. Headquarters NADRA Headquarters is located in the historic State Bank Building which was previously the National Assembly Building. From here applicant data is regularly updated and monitored through direct inputs from different user agencies. It has five provincial headquarters namely. VIII of the year 2000 to facilitate the registration of all persons in the establishment and the maintenance of 9 . and in its historic Parliament Hall the 1973 Constitution was passed. improved. NADRA has made Pakistan the first country in the Muslim world to develop a fully integrated and centralized system of registration through technologically advanced and efficient computerization and automation. Peshawar. Legal Position NADRA has been empowered under the President's Ordinance no. to undertake the collection of demographic and geographic data.It was established with the objective of evolving a new. Lahore. This comprehensive Citizens' Database was completed at the dawn of the new millennium and is regularly updated based on the National Data Forms. Initially. The data that is regularly updated at provincial and district offices is comprehensive including statistical. and modernized system of registration for the citizens of Pakistan. Quetta and three Regional Head Quarters located at Sukkur. These NICs were backed by a computerized database and a data warehouse respectively called the Citizens' Database and National Data Warehouse (NDW). the main objective was the issuance of state-ofthe-art National Identity Cards (NICs) to all eligible citizens of Pakistan. Multan and Sargodha. NADRA has established a countrywide Data Communication Network linking the Central Data Warehouse with eight regional hubs across the country. Under the ordinance NADRA must ensure and provide security. secrecy and necessary safeguard for the protection of data and information and shall perform and exercise any other power as may be by entrusted to or vested in the Authority by the Federal Government. 10 .multipurpose databases. interfacing of databases and related facilities. NADRA is authorized to seek advice for carrying out its work. and other sums for its services. networking. Data Warehouses. surveys. experiments and other investigations. It is further authorized to charge fees. to carry out research studies. An effective integrated system of information and communication technology along with strong core development projects has enabled it to become one of the most successful organizations of the 21st century. We have managed and still strive to: o Build strong analytical skills plus good relationships with governments and other partners around the world. NADRA has been geared to meet the challenges of working and living in a society that is driven by the exchange of information. which is ‘transparent’ and ‘easily accessible’. 11 . Vision & Mission NADRA was created with a vision to set up a technologically advanced National Database of the Pakistani Citizens. as a requisite body with managerial and financial autonomy. Our mission is to support development and communicate with stakeholders in an efficient and productive manner.VISION Vision is a guiding image of success formed in terms of a contribution to society. o Manage our assets safely. to modernize and revolutionize the system of registration of Pakistani Nationals within and outside Pakistan. If a strategic plan is the "blueprint" for an organization's work. with maximum capital and operating efficiency. As advancement in technology has created an "information revolution" and has resulted in generating a global community. National Database and Registration Authority (NADRA) was formed. then the vision is the "artist's rendering" of the achievement of that plan. It is a description in words that conjures up a similar picture for each member of an organization of the destination of the group's work together. A disciplined framework is in place across all our business centres.o Exceed our reach to gain wider investment choice and new opportunities for growth. This helps us balance our short.and long-term business objectives and generate returns for stakeholders while also investing in the future. We see ourselves as catalysts in building capacity for change. 12 . o Deliver benefits to customers through technology and support. o Hold market leadership. we have adopted a proactive and optimistic approach and focus on our experiences and knowledge. We have proved our ability to operate in challenging environments and have built a reputation as a 'first mover' – taking the first step well ahead of other organizations and seizing new opportunities. To achieve our vision. making use of the latest technology to assist its goals. The organization owns the largest information and communications technology resources in the country. and interpretation of demographic and spatial information. NADRA started by registering citizens and issuing computerized national identity cards. This has helped 13 . These advances have been made possible. Today. accurate record of the more than 150 million people coupled with high-tech analyzing capabilities. NADRA has made technology its business.GOALS & ACHIEVEMENTS National Database & Registration Authority (NADRA) was established as a public sector endeavour towards a better understanding of Pakistan and its people through the systematic acquisition. Committed to perpetual improvement. and powerful knowledge discovery tools would enable NADRA to maintain a comprehensive watch on the social dynamics of the nation. dedicated to excel. above all.world-class professionals. evaluation. with an IT workforce of more than eleven thousand and the most modern communication systems owned by any single Pakistani organization. NADRA's employees are its most cherished asset. NADRA is now strategically poised to be of profound consequence to the sociopolitical environment of the country. A seamless. by NADRA's continuous investment in its people . the VITS will not only help in decreasing automobile theft but also improve the efficiency of our law enforcing agencies.give rise to NADRA's culture of a learning organization. in order to expedite the registration of Pakistani citizens. NADRA has Swift Registration Centres throughout major cities of Pakistan. NADRA aims to register all 150 million citizens of Pakistan. NADRA's National Data Warehouse serves as a comprehensive central repository of demographic information that enables the government to keep tabs on the identities of all Pakistani citizens. propelling it towards new breakthroughs in technological areas. the project has prompted significant international interest. This translates into better national security for Pakistan. including Pakistanis living abroad. services that have become all the more relevant in today's crisis-ridden world. The organization's sustained growth in both scale and scope has enabled it to become an industrial player of international stature. and it is now offering its expert registration and security services to the international community. providing for subsequent integration of the entire population of Pakistan. The Vehicle Identification and Tracking System (VITS). is another landmark in NADRA's technological advancement. All centers are linked to the central sites. This new e-passport has unprecedented security features that very few countries currently have on their passports. Consequently. collected during the 1998 census and updated systematic inputs. from where data is uploaded to the central data warehouse. NADRA’s Achievements: With more than 56 million CNICs (Computerized National Identity Cards) issued all over Pakistan. setting international standards for others to follow. 14 . currently under development. the CNIC has become the sole identification document for all Pakistani adult citizens. NADRA has prepared a Citizens' Database. NADRA has introduced the first Multi-biometric E-Passport in the Asian Region. based on National Data Forms. Once fully functional. With new registrants steadily growing. FACIAL recognition systems are being designed to impart a new dimension to NADRA is offering project management services to the international community.000 professionals from a wide variety of areas of specializations. Furthermore. 15 . and Death Registration Certificates at national level. leading to various management positions. national security. NADRA's unparalleled expertise in networking. secure documents and registration services. track of land ownership records and regional demographics. NADRA has set up an Automated Border Control System (ABC) at all International airports in Pakistan that screens and validates all incoming and outgoing passengers holding either National Identity Card for Overseas Pakistanis (NICOP) or Pakistan Origin Card (POC). Registration and issuance of Birth Certificates. achievement. This system will eventually replace the role of the traditional patwari. This biometric solution enables fool-proof identification of individuals. Having created and offered jobs to almost 11. Marriage/Divorce. these professionals have been put on a promising career path. Child Registration Certificate The Automated Finger Identification System (AFIS) is also another major NADRA is working on a Geographical Information System (GIS) that will keep (CRC). NADRA can justifiably claim of being the largest job provider in Pakistan. has put it in an enviable business position. making for more transparency in the real estate sector. 16 . PRODUCTS ONLINE BILL PAYMENT KIOSK ONLINE TESTING SOLUTION INTEGRATED SOLUTIONS DRIVING LICENSE E-PASSPORT VERISYS VITS ABC CNIC NICOP POC CRC 17 . 18 . ORGANIZATIONAL STRUCTURE 19 . 20 . (R) Saleem Ahmed Moeen (SI-M) LEGAL ADVISORS: Kundi & Kundi (an Bar-at-Law) AUDITORS: M/s Ferguson (Chartered Accounts) Auditor General of Pakistan BANKERS: Askari Commercial Bank Habib Bank of Paksitan HOSPITAL: Capital Hospital VARIOUS DEPARTMENTS OF THE ORGANIZATION: 21 .ORGANIZATION INFORMATION CHAIRMAN: Brig. Finance & Accounting Management: Provide financial leadership at all levels.Administration: Identifies and implements improved streamlined processes Customer Business Development: It helps business enhance its capacity by enabling proactive interactions with customers Customer Services/Integrated Logistics: Management of the flow of materials/products and services and process finished products through the supply chain. leading business objectives by employing the state of the art technology. Devise and develop promotional activities. External Relations: Functions as strategic business partner in various areas of public relations. Marketing: Deploy plans to initiate innovative products. develop and implement strategies. Research & Development: Create and develop innovative products. Assist in budgeting and financial resource allocating and risk management Human Resources: Partner with management to set direction. Procurement: Providing support to the main function of the organization in all areas. processes and technologies so as to help improve the quality of life of the masses. Information Technology: Impact global market. 22 . Manages. attractive for the stakeholders and the customers. develops and deploy the human capital of the organization. Engineering: Develop new products or design new processes. 23 . Concerned Department Organizational Structure of the Human Resource Management (HRM) Department HUMAN RESOURCSE MANAGEMENT PROCESS IN THE ORGANIZATION 24 . Human Resource Planning (HRP) and Forecasting The Human Resource Planning Process General General Manager Manager (Log (Log && HR) HR) Deputy Deputy General General Manager Manager HR HR Manager HR Manager HR (Operations) (Operations) Manager HR Manager HR (Orientation & (Orientation & Development) Development) Manager HR Manager HR (Recruits) (Recruits) Manager HR Manager HR (Trainings) (Trainings) Deputy Manager Deputy (HRMS) Manager (HRMS) Deputy Manager Deputy Manager Deputy Manager Deputy Manager Deputy Manager Deputy Manager Assistant Assistant Manager Manager (HRMS) (HRMS) Assistant Assistant Manager Manager Assistant Assistant Manager Manager Assistant Assistant Manager Manager Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant 25 . c) Program Implementation and Evaluation: In the implementation phase it is to make sure that some individual is held accountable for achieving the stated goals and has the necessary authority and resources to accomplish this goal. The primary goal is to predict areas within the organization where there will be future labor shortages or surpluses. It is also important to see which of the specific parts of the planning process contributed to success or failure.The process consists of: a) Forecasting: In personnel forecasting. b) Goal Setting and Strategic Planning: The purpose of setting specific quantitative goals is to focus attention on the problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortages or surpluses. 26 . It is also important to have regular progress reports on the implementation to ensure that all programs are in place by specified times and that the early returns from these programs are in line with projections. The goals should come directly from the analysis of labor supply and demand and should include a specific figure about what should include a specific figure about what should happen with the job category or skill area and a specific timetable for when results should be achieved. Evaluation involves checking whether the company has successfully avoided any potential labour shortages or surpluses. the HR Manager attempts to ascertain the supply of and demand for various types of human resources. it gave me the confidence to speak out my mind in front of many people. And find the suitable person against each position. Be specific. 27 . apply or test a particular body of knowledge? Are you interested in testing a career interest and your own suitability for that career or trying to decide what you want to major in and/or clarify the direction of your remaining University years? • • Are you interested in learning how a particular Department.Experience Learned As internship is practical training so it gives a lot of knowledge of practical life. It is the best way to know the environment inside the organization Department. • Are you looking to improve or develop selling skills. organization or industry works? In Human Resource we studied the people from different educational background and skills that they have. during my internship I observed that how the staff members deal with the candidates during selection procedure. Internship gives exposure to the world by meeting and dealing with the different kind of people every day which have given boost to our confidence and experience. As we have studied Business communication skills and Presentation during the MBA. expand knowledge of a specific field. which we have to face in the practical life. So first of all when you enter into an organization for internship or for job most important thing is your communications skills. So the thing that helped me and boosted my confidence was communication skills. Internship goals or objectives usually describe what you intend to learn through your internship. • • • • • • • • Dedication to work in the direction of profitability No compromise on services Understanding the needs and wants of customers Providing benefits and facilities to employees to boast there moral Widening the vision through marketing research With culture of corporation and politics free Decision making from bottom to top Employee motivation should be followed Short Comings During my internship at NADRA Headquarter I myself feel a lot of short coming as an internee and overall short coming which every internee passed out. 28 . Lack of guidance from manager and department incharge creates a lot of problem in accomplishing my tasks. Those short coming are: • • • • At start of my internship I was very confused about how to go through all the tasks effectively and efficiently. To be on time at office was a big shortcoming for me. During my internship I was very much confused about what to say and what not to say.Findings and Observations Although NADRA govt. It needs a lot of things which should be improved and demand direct attention of upper management for the welfare of organization. institution and it has a lot of support from the Ministry of Interior in a better direction. and strong follow up. Time Management. hard work. and commitment to work. punctuality. Drafting.Skills Used: Following are the skills which I have used for the better performance of my job. During my period I gain a good professional writing skills how to respond to different queries. and so on. Skill Learned: I have learned many skills Interviewing skills. What kind of writing skills you required to speak a language of company? 29 . 30 . Opportunities and Threats involved in a project or in a business venture. is a strategic planning tool used to evaluate the Strengths. weaknesses. Now we shall discuss the strengths. Strengths HR Network Committed Workforce Accessibility Dynamic Environment Initiative Based Weakness Lack of HR Policies Lack or Confidence in HR No Job Security Surplus Un-utilized Workforce Financial Constraints Opportunities International Market Supply of IT Supply of IT Resources Threats Employee Turnover Govt. Weaknesses.SWOT analysis of HR Practices in NADRA SWOT Analysis SWOT Analysis. opportunities and threats faced by NADRA. Policies Changes 31 . E.S.T. A PEST analysis fits into an overall environmental scan as shown in the following diagram: Environmental Scan / External Analysis / Macro environment | P.PEST Analysis A scan of the external macro-environment in which the firm operates can be expressed in terms of the following factors: • • • • Political Economic Social Technological The acronym PEST (or sometimes rearranged as "STEP") is used to describe a framework for the analysis of these macro environmental factors. \ Microenvironment \ Internal Analysis Political Factors 32 . Some examples include: • • • • • Tax policy Employment laws Environmental regulations Trade restrictions and tariffs Political stability Economic Factors Economic factors affect the purchasing power of potential customers and the firm's cost of capital.Political factors include government regulations and legal issues and define both formal and informal rules under which the firm must operate. These factors affect customer needs and the size of potential markets. Some social factors include: • • • • • Health consciousness Population growth rate Age distribution Career attitudes Emphasis on safety Technological Factors 33 . The following are examples of factors in the macro economy: • • • • Economic growth Interest rates Exchange rates Inflation rate Social Factors Social factors include the demographic and cultural aspects of the external macro environment. Some technological factors include: • • • • R&D activity Automation Technology incentives Rate of technological change 34 . and influence outsourcing decisions. reduce minimum efficient production levels.Technological factors can lower barriers to entry. Internship also needs resources. Conclusions 35 . Paper less working environment should be adopted by using Ultimus Online System already in use. Discrimination should be expelled in order to improve working efficiency.Recommendations Internship Programs should be strengthened as it provides basic practical experience to students. HR Dept should make a permanent search of skilful persons. Government should provide financial assistance to the organizations for the internship programmes. Online Test system should be protected with NADRA copy rights. Candidates are selected on merit and interviews are made through board nominated by Chairman and in often cases Chairman NADRA act as President of the board so proper merit system followed everywhere up to the finalization of the case. All promotion cases are collected and evaluated by HR Dept and promotion made through central board where there is no chance of discrimination as all head of departments are present there. Termination system based on rules and followed by NADRA Regulations System. 36 . The system of Online Test is more Security Proof system and candidates selected from the Online Test’s are found extraordinary in their profession. The selection process of NADRA is clean and easy to understand. Now a central board has been nominated by Chairman which will be assembled once in a year. All the tools used by NADRA for internship to recruitment and placement are up to date there is no hurdle in the way. The promotion system in NADRA is also made through a proper system. NADRA is top 50’s IT countries organization and its Human Resources System is matching with the International Standard. scribed. Mohammad Nasir (Deputy Manager HR) Ph: 9204262 Mr. Asim Saleem Junior (AM) Ph: 9204262 37 .gov.com Mr.References And Sources Used: www.nadra.pk Previous internship reports Department employees www. 38 .