Final Project Crepaway

Chady Attieh12074043 Prepared To Dr. Nasri Bakhos com). Ever since its first days as a small kiosk. which is established in Lebanon. Crepaway has grown to become one of the most beloved restaurants in the region. the crepes now make up only a part of a packed menu that includes a famous line of mouthwatering appetizers. With that same recipe.crepaway. Since that time. Since 1984.crepaway. when a young boy who was quite an entrepreneur. Crepaway grew and expanded operations across Lebanon. Today. Martine and Michèle. This was followed by branches in KSA and Qatar. Crepaway launched the Crepaway Foundation. burgers. He spent his time in the kitchen. With names such as Lili. (www. a lighthearted mood pervades the establishment. Crepaway Corporation has succeeded in leading the way forward in Lebanon s dining industry. a successful formula involving a variety menu* with high quality food standards in a lively. carefully watching his mother creating fantastic crepes. feel-good atmosphere and a hip environment. he practiced the art of making the actual crepe. non-profit philanthropic institution funded by Crepaway Corporation. Accordingly. Founded in 1985 as a Limited Liability Company (SARL). sandwiches. creating out of its success a model followed by other restaurant chains and held up in universities as a case study for successful enterprises. Crepaway is committed to supporting the improvement of . opened a small crepe stand and named it Crepaway. What marks Crepaway out from other casual restaurants is its formula for mixing food and fun. Crepaway Corporation. In 2005.com). Crepaway acquired a reputation for its quirky menu and repertoire of tasty crepes named after foxy women. decided that his mother's homemade crepes were a product to market. (www.com).com). The Crepaway dine-in concept features a unique and trendy ambiance called Food & Mood . with young trendy waiters. (www. an independent.crepaway. rapidly gaining a reputation as a funky place to sit back and enjoy the meal. Under the helm of inspired leadership. In 2002. Crepaway officially established itself as a Joint Stock Company (SAL) in 2003. Crepaway took its concept abroad and opened the first regional branch in Cairo.Historical Background The company debuted in 1984. loyal guests and management that engage in the vibrant Crepaway spirit. (www. operates nine outlets throughout the country with its famous menu while the brand has been crafted into an established franchise.crepaway. salads. platters and desserts. Vision Statement Live Crepaway A Vision Statement representing the fundamental aspirations and our purpose of existence that appeals to the associates. management systems. This statement reflects our great importance given to Quality and our efforts to establish it in all of our practices and to institute it as one of our top priorities. . Crepaway is continuing to treasure what it values the most as an organization: An environment with quality service and food. civic activities. whether it is through effective media advertising that shouts out Crepaway or a high quality dining experience. welcoming environment that promises the best in courteous and casual hospitality. The spirit of Crepaway is reflected in the premium quality of food service and is coupled with a warm. guests. Mission Statement of Crepaway We Provide A Quality Environment for Good Food & Good Mood. kitchens. The secret of the brand s success rests above all in its ability to speak directly and powerfully to consumers. Today.quality of life in its communities by being actively involved in the growth and welfare of society. partners and community hearts and minds. educational endeavors. cultural and artistic initiatives in addition to environmental efforts. Quality is always given great significance. The Foundation contributes to the development of worthwhile projects and organizations in fields that include health and human service programs. product development. stylish decor and lively entertainment. Whether in our service. marketing & communication approaches. Continuous expansion to cover the entire Lebanese market. Customer Focus Crepaway will provide quality service to its customers by listening. Provide a decent average check.Goals & Objectives In this section. understanding their needs and responding fairly. 2: Tactical Goals y y Increase Sales by creating awareness and persuasive advertising campaign. Stress on the Research & Development in order to better understand the needs and wants of customers along with improving the quality of the food offered. 1: Strategic Goals y y y y Increase sales by 5% in the coming 5 years. y Set Sales targets and implement the Sales Plan according to each branch demand and meet its monthly forecast. Position Crepaway as quality business restaurant. tactical and operational goal of new Crepaway concept. with consistent food quality choice. 3: Operational Goals y Implement the Service Manual Manuscript in all branches in order to maintain a standard service in all outlets. 12 $ with an affordable purchasing power. y In search of alternative suppliers in the Lebanese market in order to prevent shortage in raw materials due to the political and economical situations. . discussion will be about the strategic. The company is committed to competitive performance based on equal career opportunity and merit. it will provide superior training. The primary objective is to assure a standard quality in our products. As for the alcohol suppliers. motivate and retain high performing people in all areas of our business. the bread factory. the water supplier. and it¶s also committed to the highest standards of achievement. the Lebanese poultry farms. related to the brand by providing their quality products: y y y y y Prunelle . Hawa Chicken. perishable products.bread. the diversification of suppliers due to the competition in the market in this business. Many suppliers became partners. Tannourine. no exclusivity for any company.oil. In addition. product knowledge and support to ensure that people have the knowledge and incentives to succeed.People Crepaway will attract. all kind of soft drink produced by Pepsi industry. Nescafe. . Mainly the products related to this business are: raw material (meat. the coffee brand from world wide Nestle. Pepsi & Co.vegetables and dairy products). Suppliers The company is dealing with a large number of suppliers. dealing with all the market in Lebanon. Quick Service Restaurant could be healthy and challenging. . Develop an inventory system. Karaoke nights and Prime Thursday s. Roadster Diner. Make new branches all across the Arab countries and all over the world. y Indirect competition There is another category of restaurants with different types of food. that offer the same category of Food. The following events meet Crepaway s sponsorship criteria: Music festival. Many food styles are found in this industry such as American fast food. international cuisine and Sushi cuisine. Schools and Universities fairs and events. Private Caterings. Seasonal events (Halloween. Theme nights in the bar area in different locations.Competitors y Direct competition Therefore Restaurants. service and pricing. y y y y y y Projects that Crepaway might engage in ‡ Open a new department which is project management department that deals with new projects toward success. Lebanese food. TGI Friday s. customers. ‡ ‡ ‡ Make online system that makes people deliver an order through internet. Chinese food.Competing in this industry with another QSR. Every other restaurant could be a potential threat in the long-run. such as Bob s Diner. Routine projects at Crepaway Outdoor events & caterings. Sports. Apple B s and Chili s . especially Euro and world football championship. Layali Beirut ). 5 60 6 50 5 65 6.5 17 85 17 80 16 70 14 5 30 3 70 7 40 4 5.5 6. improve employees skills and techniques provides positive NPV Supports key business objectives Has strong customer support easy to produce low risk Weights P1 (RS) 75 90 40 65 85 50 55 460 20% 20% 10% 10% 20% 10% 10% P1 P2 P2 P3 P3 P4 P4 (WS) (RS) (WS) (RS) (WS) (RS) (WS) 15 80 16 80 16 75 15 18 90 18 70 14 80 16 4 50 5 40 4 55 5.Criteria Improves quality of service.5 60 6 70 7 50 5 71% 455 71% 460 69% 435 66% total weighted scores total weighted scores 71% 71% 69% 66% total weighted scores . product. The launch of the new inventory system would be a great advantage for Crepaway in order to manage and control all processes and transactions. sales levels. decided that his mother's homemade crepes were a product to market. Assumptions and Constraints Assumptions for this project include an unstable political situation in the country which might prevent the completion of some tasks. Crepaway is continuing to treasure what it values the most as an organization: An environment with quality service and food. Documents were at risk of having transcription errors which can lead to costly and timely inaccuracies. etc. Company Background and Objectives The company debuted in 1984. III. carefully watching his mother creating fantastic crepes. Scope of Work: The project consists of developing an inventory system for inventory stock which will enable the automatic replenishment of inventory with continuous status reports about inventory levels. IT programmers. when a young boy who was quite an entrepreneur. Crepaway s main business objective is to provide its customers a unique experience by offering them a large variety of food. opened a small crepe stand and named it Crepaway. He spent his time in the kitchen. IV. The database will be developed using SQL server DBMS. This project will use various system analysis tools like visible analyst and will be coding on JDK (Java Development Kit) for its user friendliness. This work will need special resources as system analysts. Problem/Opportunity Statement Crepaway was facing many problems with its paper-based inventory system. The system will generate constant status reports and give accurate information concerning inventory replenishment. The system should also have an interface with the sales system in order to link sales with inventory levels. Another constraint is the organizational constraint where employees . combined with a professional and friendly service in a great atmosphere. and database administrators.. he practiced the art of making the actual crepe. Constraints for this inventory system include budget constraints where developing and maintaining this system would require a big budget.. Today.Statement of Work for Crepaway Restaurant I. With that same recipe. II. . Location of Work: The Work will be done at the Creapaway Company headquarters located in Jounieh. Applicable Standards: These are company or industry-specific standards that are relevant to performing the work.Logical and physical design diagrams of the system during the execution of the project. 3-Project budget plan: project cost. Deliverables Schedule: Project Deliverables: 1-Statement of work: Defining all the works and deliverables of the project 2-Work breakdown structure (WBS): Specifies all the work and work packages to be accomplished by the team members. 2. VII. Product Deliverables: 1. Period of Performance: The work is expected to start on 15 June 2011 and to finish on 20 October 2011 a period of around 120 days. 5. 4.Sales report. VI.might not be receptive to the new system because they have come adjusted to the way they do transactions.System status report. 3. 4-Risk management report: identifying the risks that might affect the success of this program. and part of the interviews will he done on Crepaway branches.Supplier information report.Inventory level report. V. VIII. 5-Project execution: the execution of the project. Due to the special nature of the project in the execution phase many standards should be followed in the means of IT security and reliability of the service that will be an outcome from the project. Acceptance Criteria: The buyer organization will have a specific criteria upon which it chooses whether the project outcome can be accepted or not the criteria contains many points of evaluation such as: The quality of the service provided by the website and the degree of compatibility with the desired requirements. The quality of security and the security method used to protect the whole system. IX. . 5.3 Define activity sequencing 2.1 Meet with project key stakeholders (sponsors.2.1 Plan the scope 2.0 Planning 2.4 Plan for risks 2.4.4 Develop RAM 2.2.2 Conduct quantitative analysis 2.7.2.WBS (without resources.3 Obtain agreement signature on scope 2.1 Define scope statement (SOW) 2.4.1.5.2.2 Estimate activity/resource costs 2.3.4.1.6 Define/Finalize project charter 1.1.1 Define/Finalize project activities (WBS) 2.2 Understand current organization and its structure/culture 1.3 Define problem/opportunity/directive 1.4 Define project goals and objectives 1.3 Develop organizational chart 2.3.1 Identify required stakeholders and analyze them 1.3 Develop budget baseline 2.5.3.6.5 Define project constraints and make assumptions 1. sequence) 1. duration.0 Conceptualization 1.2 Determine process quality standards 2.1.1 Determine required quality standards 2. key executives) 1.7 Obtain approval to proceed to planning 1.2 Define WBS 2.5.2 Obtain signature to proceed 2.2 Estimate activity duration 2.6.1 Identify risks 2.4.2 Determine skills needed 2.4.7.2 Plan the schedule 2.1 Conduct qualitative analysis 2.3 Plan the cost 2.6 Plan for quality 2.1 Determine product quality standards 2.1 Determine HR requirements 2.7 Obtain approval over planning to proceed to execution .3 Develop risk response strategies 2.2.6.2 Analyze risks 2.5 Plan for HR 2.1 Define resources 2.1. 3 Conduct cost control 4.2 Undergo system analysis 3.0 Execution 3.5 Implement the system 3.3.2.1 Obtain final approval 5.2.1.4 Define ER diagram 3.1 Conduct scope control 4.2.3 Develop the system 3.1.2.2.2.2.4.2 Define non-functional requirements 3.1.2.2.2 Define narrative use-case 3.4 Conduct risk control 4.1.2 Define physical object/class diagram 3.5.1.4 Receive feedback Conduct lessons learned analysis .4.5 Define use-case diagram 3.1 Perform a small scale test 3.1.0 Monitor/evaluate/control 4.2 Develop the database 3.1.2 Review system with client 3.2.7 Conduct integration control 5.2 Define System level diagram 3.4.0 Finish/Termination 5.2.6 Conduct quality control 4.2 Conduct schedule control 4.5.1 Undergo requirement analysis 3.1 Define context level diagram 3.5.2.2.5 Conduct HR control 4.2 Close administrative activities 5.2 Undergo trial functioning of system 3.1.2.3.4.1 Define graphical use-case 3.4 Test the system 3.6 Conduct quality assurance 4.1.3 Approve results 5.1 Define sequence diagram 3.1 Code the program 3.2 Obtain approval to proceed to implementation of system 3.2 Undergo physical analysis & design 3.1 Install the system on computer systems 3.3 Undergo/Finalize last check of the system 3.1 Undergo logical analysis & design 3.3 Define Zero level diagram 3.5.2.3.1 Define functional requirements 3.5.1 Meet with client and perform demo of system 3. However. Schedule risk: The risk of running late on schedule is a major risk that exists in this type of projects in general.Risk analysis and Response Strategy Because risk management and IT project management go hand-in-hand. Response Strategy: To overcome this issue we have to have a well defined scope from the beginning that limits all the factors in one frame and more over we have to increase the intended budget by a certain amount to have a reserve in case it is needed. Financial risk: The risk of cost overturn is one of the most feared risks in our project and it has to be treated with extreme caution due to the limited privilege in using resources money wise. Often. Response Strategy: -Have a backup for all the data on the hardware -Have an extra reserve of each item of the hardware in case something fails . and demands of team members. experienced IT project managers never start a project without a risk-management strategy in mind. The major risks of our project are: 1. 3. it has a high impact on the project if it happens. This risk has a low probability of happening because of the experience of the team members (internal/external) in this type of projects. 2. Quality risks: Having low quality product is a huge risk where such a problem may appear at the end of the execution phase of the project and its effect will be devastating to our company s reputation and it will lead to decrease in future projects demands. The impact of this risk is high because it will affect the delivery of the project on time and the image of the whole company. In our project the probability/likelihood of this risk occurring is high especially during the execution phase due to technical problem in the hardware/software or due to sudden absence of team members internal and external. The factors leading to this risk include low estimated costs of hardware/software. The impact on the other hand is high. Response Strategy: . with the project team available and their expertise in this type of projects the likelihood of this risk happening is minimal. However. The first step in risk management is risk identification where we define and categorize risks in groups.Contingency plan regarding absence of team members where personnel are put on standby to fit in the position of any absent team member. at the heart of that strategy is a strong focus on quality control. R2 has low probability and high impact. Technological risk: The risks of failure equipment are totally random in nature. 5. specific and specialized criteria should be adopted in recruiting external team members. R5 has low-to-medium probability and a high impact. We begin with the qualitative method. . This will decrease the impact of this risk on the schedule and cost of the project. Response Strategy: In order to eliminate or minimize this risk. Human Resource risk: The risk of failing external team members in our project is a major role for services provided by external team members such as database design and development.Minimize the effect of such risk happens by outsourcing part of the project so the impact will be shared and it s better to keep in contact and to take approvals for each step with the customer of the project in order to avoid any misunderstanding in any requirement and to maintain a high quality of the total outcome. the likelihood of failure of this equipment is relatively high and its impact on the whole project and its outcome is also high. 4. In such project that demands a heavy use of computer equipment. The majority of the tasks in the execution phase depend on the collaboration and frequent communication with the external team members in order to stay aligned with the scope (requirements/cost/schedule) of the project. In addition. backup personnel should also be available in case of any member not delivering his tasks in the required way. The second step in risk management is risk analysis of the probability and consequence by using the qualitative and quantitative analysis methods. system design and development and programming. the risk management assessment matrix as follows: R1 has high probability and impact. Response Strategy: To mitigate this risk we will have a reserve backup of equipment that will provide instant alternatives in case of any failure in addition to software backups stored in many locations. R4 has high probability and impact. R3 has low probability and high impact. The likelihood of this risk happening is low-to-medium with a high impact on the outcome and schedule of the project. dependency (0.5)/5 = 0.34)*(0. We use a scoring model to come up with a scale for each risk: low 0. . quality (0.7). reputation (0.5). location (0.5) Consequence: schedule (0.34 Cf = (0.5+0.7756 Therefore. overall outcome (0.7).5+0.5.3.3+0.The quantitative method uses the risk scoring method where we identify and assess the probability and consequences of failure.1+0.66) = 0.3+0.9.66 RF = 0.5)/5 = 0.5) Pf = (0. Calculating overall probability: Pf = ™ Pr/n Calculating overall consequence: Cf = ™ Ci/n Calculating overall risk factor: RF = Pf + Cf ² (Pf)*(Cf) Probability: complexity (0. the project is of high risk.66 (0. cost (0.1).3).9). team experience (0. medium-low 0. and very high 1.3).34 + 0. high 0.9+0. team size (0.7+0.5). medium 0.1.7+0.7. medium-high 0. 2 Plan The Scope 2.2 )WBS(Define /Finalize project activities 2.5.4 Defineprojectconstraints andmakeassumptionss Defineconstraints 1.1 Estimate activityduration 2.2 Develop budget baseline 2.2. keyexecutives (Meetwith project keystakeholders 1.4 2.4.1 /culture 1.5 determine H /R requirements 2.2.7.2 Define activity sequencing 2.4 identifyrisks 2.4.3 Plan the cost 2.3.5.1 )sponsors .2 Understandcurrentorganizationandits structure Defineproblem /opportunity /directive 1.5 Duration 10days 5days 6days 7days 7days 7days 10days 9 days 8days 9days 18days 12days 10days 10days 12days 14days 13days 14days 14days 14days 13days 14days 14days 16days 15days 15days 16days 16days 14days 12days 13days Start 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 Finish ' 18 13/05/10 06/05/10 07/05/10 10/05/10 10/05/10 10/05/10 13/05/10 12/05/10 11/05/10 12/05/10 25/05/10 17/05/10 13/05/10 13/05/10 17/05/10 19/05/10 18/05/10 19/05/10 19/05/10 19/05/10 18/05/10 19/05/10 19/05/10 21/05/10 20/05/10 20/05/10 21/05/10 21/05/10 19/05/10 17/05/10 18/05/10 10' 25 10' 02 10' 09 10' 16 10' 23 11 planning 2 .1 Estimate activity /resource costs 2.1.3 Define resources 2.7.3.1 definescopestatement 2.6 Obtain approval to proceed to planning Obtainsignaturetoproceed 1.7 1.ID TaskName 1 Start /Initiate the Project 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Identifyandanalyzestakeholder 1.1 Analyse risk 2.1 definewbs 2.2 2.2.2 Obtainagreement signatureonscope Plan the schedule 2.3 1.2 conduct qualitative analysis 2.3.1 Determine skills needed 2.1.3 conduct quantitative analysis plan for H /R 2.4.3 Plan for risks 2.3 Defineprojectgoals andobjectives 1.4.1. 2.1 Define non -functional requirements 3.1.2 Duration 14 days 14 days 15 days 15 days 15 days 15 days 18 days 37 days 20 days 19 days 20 days 27 days 25 days 24 days 24 days 24 days 24 days 25 days 25 days 25 days 27 days 27 days 27 days 30 days 30 days 30 days 36 days 33 days 36 days 35 days 36 days Start 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 Finish 0' 18 19/05/10 19/05/10 20/05/10 20/05/10 20/05/10 20/05/10 25/05/10 21/06/10 27/05/10 26/05/10 27/05/10 07/06/10 03/06/10 02/06/10 02/06/10 02/06/10 02/06/10 03/06/10 03/06/10 03/06/10 07/06/10 07/06/10 07/06/10 10/06/10 10/06/10 10/06/10 18/06/10 15/06/10 18/06/10 17/06/10 18/06/10 10' 25 10' 02 10' 09 10' 16 10' 23 39 Execute the Project 3 .2 Develop the system 3.4 Plan the quality 2.2.3 develop RAM 2.1.2 undergo logical analysis & design 3.2.2.1.1.4.3.6.1 Determine process quality standards 2.4 Perform a small scale test 3.2.1 Review System with client 3.2 Undergo system analysis 3.6.2 Test the system 3.7 Undergo requirement analysis 3.1.4 Define use -case diagram 3.4.5.1.3.4.2 Meet with client and perform demo of system 3.2.2.5.2.2.ID Task Name 32 33 34 35 36 37 38 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 Develop organizational chart 2.2 Undergo physical analysis & design 3.6.5 Define graphical use -case 3.5.2.1 Obtain approval to proceed to implementation of system 3.2.1.5.1 Define functional requirements 3.6 Determine required quality standards 2.3 Code the program 3.4.1 Define narrative use -case 3.2.1.3 Define ER diagram 3.1 Define System level diagram 3.1.2 Define sequence diagram 3.1.1.2 Obtain approval over planning to proceed to execution 2.1 Determine product quality standards 2.1 Develop the database 3.2.2.2 Define Zero level diagram 3.2.1 Define context level diagram 3.1 Define physical object /class diagram 3. 7 39days ¦ 0 ¥ btain Final Approval 5.2.1 45days 45days 47days 47days 30/04/10 30/04/10 30/04/10 30/04/10 01/07/10 01/07/10 Receive feedbacks 5.2 35days 36days 30/04/10 30/04/10 " !   btain approval to proceed to implementation of system ) Install the system on computer systems ndergo trial functioning of system q 3.1 Conduct cost controle 4.2 ndergo/Finalize last checkof the system 3.3 Documenting lessons learned 5.2 Conduct quality controle 4. .3 Conduct risk controle 4.ID Task Name  §¡£© ¨§£ Duration w mw ¦  ¥ Start " !   Finish 18 10' 25 10' 02 10' 09 10' 16 10' 23 61 62 63 64 65 66 67 69 70 71 72 73 74 75 76 C 77 78 79 80 C 68 M eet with client and perform demo of system m 3.6 conduct integration controle & ) §©¡ 35( §43 ¡¦3 7 4.4.1 3.3 37days 37days 37days 37days 30/04/10 30/04/10 30/04/10 30/04/10 Conduct scope controle 4.1 3.5.5 39days 39days 39days 39days 39days 39days 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 30/04/10 " !   Conduct schedule controle 4.4.2 Close administrative activities 5.4 1 !   1 ! 0 ) " !    .5.4 conduct H /R controle 4. 1 !  ! m m 2 " !  #! 60 ¦ 0 ¥ ¦ 8 ¥ % §©¡ 356 ¡¨§ 35§3©  ¡§4 ¡ 53§£3 ¢ 7  ¡©54¦¦ §£4 §©43 ¥ ¡§¦ ¦ ¡¨§ §¡ ¡( ' ¥ 2 $ ¡§¦ ¤ ¡£ ¡ ¥ ¢  & 17/06/10 18/06/10 21/06/10 21/06/10 21/06/10 21/06/10 23/06/10 23/06/10 23/06/10 23/06/10 23/06/10 23/06/10 23/06/10 05/07/10 05/07/10 .5. Albert Majdalani Personal interview with: .crepaway.com What are the projects that Crepaway is engaged in or might engage in? Mr.References Crepaway Corporation [online] available: http://www.