PROJECT REPORT ON“POST IMPLEMENTATION EFFECT OF THE DATABASE IN THE PERFORMANCE OF DATABASE IN PERFORMANCE OF “INDORE MUNICIPAL CORPORATION” Major Research Project (In the partial fulfillment of the requirement for the award of the degree) Master of Business Administration (FT) 2008-2010 GUIDED BY: PROF. SANJAY SOLANKI (Faculty-system) SUBMITTED BY: AVINASH SINGH MBA IV SEM GOVINDRAM SEKSARIA INSTITUTE OF MANAGEMENT AND RESEARCH, INDORE (Affiliated to Devi Ahilya vishwa Vidhyalaya, Indore) 1 ACKNOWLEDGEMENT It takes the cooperation and combined effort of several resources of knowledge, Energy and time to complete an interdisciplinary project. I herewith take this opportunity to express my profound sense of gratitude and reference to all those who have helped and encouraged me towards successful completion of the project. I express my sincere thanks towards Director, G.S.I.M.R., Dr. H Indurkar for permitting to start my work on the project. The project work has easily been carried out with the able guidance and experience of Prof. Sanjay Solanki, Faculty (G.S.I.M.R.). I am highly obliged and thankful to his valuable advice and moral support. Throughout this work he has been a constant source of inspiration for me. His sincere cooperation and valuable suggestion have gone a long way in the improvement of quality of work. Date : 2 GOVINDRAM SEKSARIA INSTITUTE OF MANAGEMEN AND RESEARCH, INDORE (M.P.) CERTIFICATE This is to certify that the present piece of work, entitled “POST IMPLEMENTATION EFFECT OF THE DATABASE IN THE PERFORMANCE OF DATABASE IN PERFORMANCE OF “INDORE MUNICIPAL CORPORATION” has been successfully carried out by Mr. Avinash Singh, student of MBA fulltime, from GSIMR (DAVV), Indore. The work has been carried out under my supervision and guidance, and is in partial fulfillment of the requirement for the award of the degree of Masters in Business Administration. The research work is an original study of the candidate and is of commendable standard to warrant its presentation for examination requirement of DAVV, Indore. Project Guide prof. Sanjay Solanki Director Dr. H Indurkar External Examiner 3 The Fourth chapter deals with the Research methodology. The primary purpose for applied research is discovering. Then there is reference which deals with the sources from where secondary data has been collected. and as such. A literature review is a body of text that aims to review the critical points of current knowledge on a particular topic. The Second chapter deals with the literature survey. Synopsis and response sheet. Lastly the appendices contain the questionnaire. Research is defined as human activity based on intellectual application in the investigation of matter. Which we have given to the Indore municipal corporation The Ninth chapter deals with the conclusion of the study. After the research there are some findings which is based on result which we have discussed in detail. but need not do so. Literature reviews are secondary sources. The Fifth chapter deals with Data Analysis and interpretation.PREFACE The First chapter is introduction. The Seventh chapter deals with the limitations of the study. The Sixth chapter deals with result and findings. and then we have discussed about the Indore municipal corporation in detail. The Eighth chapter deals with the recommendations. 4 . after this we have gone through the brief introduction of impact of implementation of database in Indore Municipal Corporation. The Third chapter deals with objective of the study. which we have discussed in this chapter in detailed manner. Research can use the scientific method. that is the books and websites. interpreting and the development of methods and systems for the advancement of human knowledge on a variety of scientific matters of our world and universe. It deals with the objective that we have gone through in our study. It deals with the introduction to database usefulness and its vital role in automation. do not report any new or original experimental work. On the basis of our study we have gone through some results and interpretation. In this chapter we have gone through different studies researches and reports which are somewhere related to our study. Particulars Page No. N o. NR NR NR NR 01 11 17 19 24 42 44 46 48 50 52 - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Acknowledgement Certificate Preface Index Chapter 1: Introduction Chapter 2: Literature Review Chapter 3: Objective of Study Chapter 4: Research Methodology Chapter 5: Data Analysis & Interpretation Chapter 6 : Result & Findings Chapter 7: Limitations Chapter 8: Recommendations Chapter 9: Conclusion Chapter 10: Bibliography Annexure: (i) Questionnaire (ii) Synopsis (iii) Data Sheet 5 .GOVINDRAM SEKSARIA INSTITUTE OF MANAGEMENT & RESEARCH S. CHAPTER-1 INTRODUCTION INTRODUCTION 6 . Today the government sector is going through fundamental changes the ongoing advances in it and communication technology continues to have effect in the people work and play. Governments hold confidential information. information and knowledge capture. persistence. However developments in information technology have helped governments to improve their "service" to their citizens. processing. this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). brokering. as all information becomes digital and available to anyone who cares to see it. processing the information. In actuality. discovery and rendering. Both data from its individual citizens and country specific security data. transmitting the information as necessary. In some companies.1. As it pertains to organizations within enterprises. The information technology department of a large company would be responsible for storing information. information technology is the use of computers and software to manage information. protecting information. Such organizations can be as small as one or two people that can be shared between multiple small business and as large as multi-billion dollar structures that are common in all Fortune 500 enterprises. IT represents an operational group that helps solve such problems as those related to data.1 Information Technology The government of a nation is comprised of many varied institutions. and later retrieving information as necessary. Proper maintenance of database is must. 7 . We use the term information technology or IT to refer to an entire industry. In addition to investing in other information systems. An information system is a technologically implemented medium for recording. A notebook in which one lists certain items of interest is. there are computer applications that do not comply with this definition of information systems. an information system. as well as for drawing conclusions from such expressions.2 Information System and Economy The widespread development of information system is changing the vary nature of society in which the systems are used. storing. The technology used for implementing information systems by no means has to be computer technology. it is widely believed that such a relationship exists. network-based information systems have been a factor in the growth of international business and corporations. A computer application that is integrated into clothing or even the human body does not generally deal with linguistic expressions Information system through their central role in the information economy are affecting the changes in four central way 1 people are working smarter 2 people working with information 3 simplified working methods 4Time saving 8 . Likewise. according to that definition. Embedded systems are an example. Although studies have yet to show a relationship between the deployment of information systems and higher productivity. a large and growing number of organizations have embraced electronic commerce over the Internet. Along with the global transportation infrastructure.1. and disseminating linguistic expressions. The important aspect of database is that it is collection of integrate data for multiple uses. every work place can afford to install a dozen of powerful computers with very high disk storage capacity then it is not possible for every person in government sector to be proficient in programming to carry out the activity of data storage and retrieval instead it is simpler if data is stored at one system and all the staff can retrieve the respective information without much efforts. which evolve itself to its current state through different stages. Thus in any organization database cost of developing and maintaining systems is lower standards can be enforced security can be improve integrity can be improve enterprise requirements can be identified and better services to the users can be provided. In this respect database have become a dominant tool in computing and is the engine of information system. persistent data to be used in several applications.1 User friendly Although there are various other technologies for storing data. 1. Database is well organized collection of data that are related in a meaningful way which can be accessed in different logical orders but are stored only once. Hence every user uses the same data but uses it as per his or her own requirement. 9 .3 Impact of Database Implementation The nature of work has been redefined.1. Database is software that facilitates to efficient store shared. accessing the information would certainly require programming a task best avoided by anyone without training and experience.3. integrated. 2 Database Implementation Procedure Stage 1 : Define Scope of the Database Project Identify which organizational subdivisions will be served by the database Define which functions within these organizations will utilize the database Identify which existing and planned applications will be converted to the database system Prepare proposal for management and obtain go-ahead Stage 2 : Organize Database Project Pick users for design team Select database Administrator (DBA) Establish regular meetings and periodic management reporting for design team Stage 3 : Select Database Management System Products Document requirements in formal proposal requests Select DBMS vendor Stage 4 : Develop Initial Implementation Plan and Schedule Identify files that will be converted Identify programs within applications specified Estimate programmer hours needed to modify applications programs Estimate user clerical support needed to verify data using conversion Develop implementation schedule 10 .1.3. schema and subschema Modify representative programs for DBMS test Code conversion programs Generate the database Test and debug Review and approve test results Stage 8 : Develop Detailed Conversion Plan Make individual programming assignments for each program to be modified and each file to be loaded 11 .Stage 5 : Design Database Complete detailed information requirements Identify data requirements Determine data structure and complete design specifications Review and approve design specifications Stage 6 : Perform Training Develop training requirements and training schedule Train programmers in the use of DML (Data Manipulation Language) Train DBA in DMCL (Data Manipulation Control Language) and DDL (Data Definition Language) Stage 7 : Install and Test Database Code DMCL. and modify database as required Regenerate database when necessary Stage 11 : Periodically Review Database Performance Restate organizational goals and information requirements Evaluate success of database project Begin new database projects when required 12 . Schedule users to verify and correct file contents Schedule computer availability Prepare formal written conversion schedule and obtain commitments and from all parties involved Approve conversion involved Stage 9 : Convert Existing Applications Bring up one application at a time Update and regenerate database as required Approve revised applications as they are converted Begin using database for new applications and programs Stage 10 : Fine-Tune Database Monitor DBMS access statistics and visible performance. 4 Indore Municipal Corporation. A 10 member body.5 Database implementation initiatives by Indore Municipal Corporation Indore Municipal Corporation has been the pioneer in the field of Database Implementation. appointed by the Mayor acts as the Advisory Committee of the Corporation. rents. One of the principal functions of the Indore Municipal Corporation (IMC) is the construction and maintenance of good roads. The Indore Municipal Corporation on the other hand adheres to the regulations of the Madhya Pradesh Nagar Palika Nigam Adhiniyam. IMC have plans to provide internet access to the central database to citizens not only to record suggestions and grievances but also to view all the accounts. Another point on their agenda deals with the computerization of bills. In fact. disposal and recycling services as mandated by the law. electricity and street management as well as waste management. A master date bank as well as an Urban Environmental Workbook for Indore city is also imminent. This administration of this council is spearheaded by the mayor who acts as the Chairperson of the council and is elected through direct voting by all the citizens of the concerned municipal area in Indore.1. The Indore Municipal Corporation is now endeavoring to improve the revenue collection and the property tax assessment methodologies. the Mayor-in-Council. 1956. Indore The administration of all urban matters in the city of Indore lies under the jurisdiction of the Indore Municipal Corporation. This committee is also headed by the Mayor who is assisted by a group of nine councilors. drainage and sanitation facilities. 10 crores for the amelioration of the road conditions through private agencies. All the zones are connected with the head office through wireless wide area network. It has been providing many of its services through computerization for over five years. 13 . certificates and other records as well as adopting new computerized methods of accounting and automatic generation of bills and statements. sewage. a council whose works sheds light about Indore's urban policies. licenses. 1. the Indore state government has been a guarantee for the Municipal Bond for an expenditure of Rs.The city of Indore is divided into 69 wards that are pigeonholed further into 11 groups in order to facilitate administration. water supply. 1 Database and internet at IMC With interconnection of database and internet IMC have plans to send e-bills and sms-bills for better follow up leading to better revenue collection as is being followed in the finance sector today.2 Analytical comparison of situation before and after the computerization initiative: Before database implementation Particular Manual recording of Death and birth certificates Arrears record in ‗hard books‘ Not accurate Performance & time More than 7 days After Database implementation Particular Records up dated and ready at any moment Computerized recording of various tax arrears Generation of bills Delayed and with discrepancies Bills raised with full details for transparency followed by personalized notice Assessment of properties by ‗Muharrar‘ 14 Performance & time 4-5 hours Precise and accurate Bills raised on time and significant increase in collection Not accurate and a lengthy process Self-Assessments forms introduced Increase in tax collection with more precise calculation . 1.5. IMC is doing computerization with a single database. Further online features will allow recording and monitoring of grievances. IMC have plans to start online payment facility. interlinks all the modules in the front end and a terminal at any location can be used for any service that a citizen approaches for.5. Computerization is also helping in proper monitoring of all accounts and fail proof billing and follow ups.1. allowing citizens to pay their bills from the comfort of their home or from an ATM. Updated scheduled listing of pensioners and computerized printing of money orders regular payments 15 . Issuing money orders was extremely tedious. Finance statements of the corporation Time consuming. surcharges. pending records and not up to date since 1998 till date finance statements with all calculations computerized Pubic complaints Grievances redressal was lengthy and time taking Easy and direct access on single window counters Efficient monitoring system and citizens charter compliance Regular updated records available Low collection Number of incentives given Tax base and collection increased Social security pension orders No proper listing of the pensioners.of tax with all specifications considered No incentives for tax payees Ambiguous and lengthy design of bill Discrepancy in the bills and time consuming Simplified and transparent bill format Bills contained statement of dues. rebates and advance payments. CHAPTER-2 LITERATURE REVIEW 16 . . It provides various application programme so that the data can be used by multiple application and users. store and retrieve the information stored in a database.1“R. its storage for effective functioning database is created which effectively defined. to overcome the problem in data collection. the question of payoffs from IT has become increasingly important. studies examining the IT-performance relationship have been far from conclusive.and Giladi. Furthermore. Organizations continue to question the benefits from IT investments especially in conjunction with corporate initiatives such as business process reengineering (BPR). Business success and information technology: are they really Ahituv. However. It also provide option of preventing unauthorized users to access the data. N. Furthermore.2. processing. one such function of organization is management of information and data whose importance can be outline by the fact that this result in a situation for an organization where it start facing mismanagement of data and information which results in increase of work load. benefits from technology investments may be realized over an extended period of time. IT benefits may accrue when they are done in concert with other organizational initiatives such as business process reengineering. The difficulty in identifying impacts from technology has been the isolation of benefits of IT from other factors that may also contribute to organizational performance. 1993 related?” With the enormous investments in Information Technology (IT). the impact of technology on nonfinancial outcomes such as customer satisfaction and quality is gaining interest. 17 . This calls for studies that take into account control variables as well as data that span time periods. LITERATURE REVIEW Today‘s complex and highly competitive market scenario has put forward a daunting task before organization to manage their functions in more integrative and synchronized manner in order to build and sustain their competitive edge. Finally. 3. 3. and a table structure that makes the job of the application programmer easier.3 Mr. Databases also allow you to set up rules that ensure that data remains consistent when you add.3. 2007 Database implementation is a effective tool in increasing working efficiency of an organization which deals in access of information management.R. the application does its own: Input Processing Display and relies on the database for: Permanent storage Sharing information databases make this much easier. One final significant advantage of databases is security. They use the database to store information that must be kept after the application exits and information that must be shared with other applications. Databases also enable you to break data into specific parts. 18 . manufacturer.Kamal Naydn kabra. he or she must log on as a specific user. update. Kajarekar. In summary. Database management systems are fine-tuned to rapidly retrieve the data you want in the way you want it. Most database management systems allow you to create users in order to specify various levels of security.R. aggregates. A properly set-up database minimizes data redundancy Databases also make sharing data between different systems much easier than using proprietary data formats—that is. and have features like transactions. indexing. Kajarekar and Dr. or operating system. Before someone accesses the database. Case studies. and display in the application. David Kuhn’s. Database-backed applications use databases in very specific ways. Kamal Naydn kabra how database is effective in all organizations. A database helps you to organize your data in an logical manner. processing. joins. They do all the input. or delete data. Dr.C. a format specific to a particular program.2005 We reviewed case studies of Mr.2 journal e business.C. Retrieving data from a database is called querying. ‖ Harold Wolff. lends credence to this conclusion.3.20 This study of one hundred top managers over a fourteen-month period revealed that top management rarely made direct use of the computer as a decision tool. Rather than manual management of information. that they would become mere specialists in computer techniques. the computer has made possible the expansion of existing operations and has resulted in the addition of middle management positions. Another study gives further support to this viewpoint by showing that the effect of the computer can be a decrease in the decisions reaching top management for resolution. In some cases. is unlikely to obliterate the basically hierarchical structure of organizations. irrespective of how far it goes. There was no evidence from the study that middle management would be eliminated. rather than rigid structures with clearly defined job descriptions and lines 19 . all with at least two years' experience with computers. that their positions would become highly structured. Therefore. and in what directions it proceeds. instead of reducing the role of the middle manager. the research team was formed to work on the project training of employees were given to enhance their skill to handle computerized work. A research study of eight companies. The decision process will still call for departmentalization and sub-departmentalization of responsibilities.19 Fifty-three middle managers and fourteen top managers reported that. various software were used for database information the whole process of implementation of database was finally implemented in 2001 in which they analyze pros and cons of database implementation in their organization and concludes it is a need of hour to implement database for efficient working as well as organization and people development.IMC realizes the need of computerized management of data and information.it was estimated that the planning and implementation will be a complex process to restructure the whole organization. many believe that: ―The automation of decision making. a management consultant who led a panel session on "the new management" at an annual meeting of the Institute of Management Science (TIMS). be-cause the computer had relieved middle management of many petty administrative details. these jobs had grown in complexity and importance. it would appear.4 Working papers. 1999 Indore Municipal Corporation We reviewed working papers of Indore municipal corporation in year 1999. the computer was used to provide support for middle management decisions. says one characteristic of this group is their point of view that "change is one constant fact of life. When it did." As a result. or that their jobs are taking on the characteristics of pure leadership or supervision. the group insists that organizational flexibility is the prime requisite for good management. While a great deal has been written concerning the impact of computers on organizational structures. Another article states: Most current theories of structuring organizations stress the concern for humanizing the organization." Some examples of organizations implementing ―Database Management System‖ 20 . and more timely information for decision making and control purposes. . The conclusions: ―Computers provided many benefits to the company through reduction in manual effort. there was little empirical evidence supporting the various conclusions. General Electric. Webb. Departments became combined. for those who think change is necessary for the sake of change or to keep up with the times.of authority. in many cases. warns and insists that the dimensions of any new computerorganization system are impossible to determine in advance. special organizational development departments to provide expertise in organizational planning have been established at companies such as the Hotel Corporation of America and Federated Department Stores. functions became obsolete. . flow Chemical. and many others have had or are now experiencing many organizational changes resulting from computer installation. As a result. a plant facility of a large. nationally known company employing several thousand employees was studied to determine the influence on installed computer systems. components of the organization structure strive. upheaval. Failure to recognize the importance arid the extent of such changes will jeopardize the best technically designed systems. all resulting in a change in managerial philosophy toward organizational relationships3.‖ Further validation of the structural impact of computers is provided in reports that such companies as LingTemco-Vought. In addition. . The result may be the loss of key personnel and sabotage of the system to the extent that technical information gains are negated. Pillsbury. . His rationale: " The critical factors arise out of the environment in which the systems are being devised. Computers resulted in organizational change and. General Mills. James D.11 On the other hand. What needs to be recognized is that technology may also exert an important effect upon the structures of the organization and may help determine the tasks toward which the other . and positions were eliminated. and that environment is constantly changing. improved performance. NASA's former administrator. . cost savings. IBM's vice-president for Internet strategies. Sun Microsystems offers Grid Engine software. Grid computing requires the use of software that can divide and farm out pieces of a program to as many as several thousand computers. "the next big thing will be grid computing. professional groups. and other groups have developed or are developing frameworks and software for managing grid computing projects.3.6 EUROPIAN UNION GRID PROJECT A number of corporations. the National Technology Grid is prototyping a computational grid for infrastructure and an access grid for people. According to John Patrick. A well-known example of database in the public domain is the ongoing SETI (Search for Extra-terrestrial Intelligence) @Home project in which thousands of people are sharing the unused processor cycles of their PCs in the vast search for signs of "rational" signals from outer space. Grid Engine allows engineers at companies like Sony and Synopsys to pool the computer cycles on up to 80 workstations at a time. earth observation.5 SETI @ HOME PROJECT Database implementation is applying the resources of many computers in a network to a single problem at the same time . university consortiums. grid computing can be seen as a more extreme case of load balancing. and biology applications. Grid computing can be thought of as distributed and large-scale cluster computing and as a form of network-distributed parallel processing. The European Community (EU) is sponsoring a project for a grid for high-energy physics.) 21 . In the United States. 3. Described as a distributed resource management (DRM) tool. It can be confined to the network of computer workstations within a corporation or it can be a public collaboration (in which case it is also sometimes known as a form of peer-to-peer computing).usually to a scientific or technical problem that requires a great number of computer processing cycles or access to large amounts of data. (At this scale. CHAPTER -4 OBJECTIVES OF THE STUDY 22 . 4. OBJECTIVES OF STUDY Primary objective To measure performance improvement at Indore Municipal Corporation after implementing database system. It is believed that implementation of database management is need of the hour. Indore Municipal Corporation implemented database management in the year1996, with the implementation the working at the workplace is expected to be improved as it will increase efficiency and will be helpful in better time management.it will also be an economic working process. Secondary objectiveTo measure service quality towards consumer provided by Indore municipal corporation. As database management will lead to better efficiency so it will be beneficial on the part of consumers also the organization will be able to provide better services. Consumers access will become easy to information and it will increase transparency of the organization. 23 CHAPTER-5 RESEARCH METHODOLOGY 24 5. RESEARCH METHODOLOGY “Research methodology” is a method of studying problems whose solutions are to be desired partly, over all from facts. These facts may be statement of opinions, historical facts, those contained in records and reports, the results of tests, answers to questionnaires, experimental data of any sort, and so forth. -By M.S.Monore Thus, research is the systematic exploration of the region of the unknown to find satisfactory answers to the questions: what, how and why? It may be diligent enquiry in a scientific manner for improvement for an existing system or for development of a new one, or for improving a process. Every project report conducted scientifically has specified framework for controlling data collection. This framework is called research design. Its function is to ensure that required data are collected accurately and effectively. 5.1) RESEARCH DESIGN- Descriptive. Descriptive research, also known as statistical research, describes data and characteristics about the population or phenomenon being studied. Descriptive research answers the questions who, what, where, when and how... Although the data description is factual, accurate and systematic, the research cannot describe what caused a situation. Thus, Descriptive research cannot be used to create a causal relationship, where one variable affects another. In other words, descriptive research can be said to have a low requirement for internal validity. The description is used for frequencies, averages and other statistical calculations. Often the best approach, prior to writing descriptive research, is to conduct a survey investigation. Qualitative research often has the aim 25 ) In the above example.of description and researchers may follow-up with examinations of why the observations exist and what the implications of the findings are. generated from a uniform distribution between 0 and 1. we would count the selected person's income twice towards the total. In short descriptive research deals with everything that can be counted and studied. A probability sampling scheme is one in which every unit in the population has a chance (greater than zero) of being selected in the sample. more people will live a healthy life. These various ways of probability sampling have two things in common: 26 . Example: We want to estimate the total income of adults living in a given street. When every element in the population does have the same probability of selection. But a person living in a household of two adults has only a one-in-two chance of selection. what makes it a probability sample is the fact that each person's probability is known. identify all adults living there. not everybody has the same probability of selection. The reader of the research will know what to do to prevent that disease thus. Probability Proportional to Size Sampling. We visit each household in that street.2) SAMPLING DESIGN. by weighting sampled units according to their probability of selection. Systematic Sampling. Such designs are also referred to as 'self-weighting' because all sampled units are given the same weight. (For example. But there are always restrictions to that. 5. and Cluster or Multistage Sampling. and this probability can be accurately determined. when we come to such a household. the person who is selected from that household is taken as representing the person who isn't selected. (In effect. we can allocate each person a random number.Probability sampling. and randomly select one adult from each household. and select the person with the highest number in each household). To reflect this. this is known as an 'equal probability of selection' (EPS) design. finding the most frequent disease that affects the children of a town. Stratified Sampling. Probability sampling includes: Simple Random Sampling. People living on their own are certain to be selected. For example. Your research must have an impact to the lives of the people around you. We then interview the selected person and find their income. so we simply add their income to our estimate of the total. The combination of these traits makes it possible to produce unbiased estimates of population totals. 5.6) Tools used in this research for the data collection 1. Primary data-: Questionnaire A questionnaire consists of a number of questions printed or typed in a definite order on a form or set of forms.5) Techniques of Data Gathering There are many techniques available for collecting data. which are collected afresh and for the first time. the researcher should keep in mind two types of data viz.5. The questionnaire are expected to read and understand he questions and write down the reply in the space 27 . and thus happen to be original in character. 5.3)SAMPLING UNIT.2) Secondary data are those which have already being collected by someone else and which have already been passed through the statistical process..Employees of Indore municipal corporation.primary and secondary. While deciding about the method of data collection to be used for the study. 5. 5.Every element has a known nonzero probability of being sampled and involves random selection at some point.4) SAMPLE SIZE-50 5.1) Primary data-Primary data are those. Some important method of collecting data is:1:-Observation method 2:-Interview method 3:-Through questionnaires 4:-through schedules 5.5. an independent variable usually plotted on the x axis and a dependent variable usually plotted on the y-axis . The measured pressure is the dependent variable. The respondent is supposed to answer the questions on their own. 2.[3] However. magazines of marketing and various websites. small samples are used. t-test-A statistical test involving means of normal populations with unknown standard deviations.[4] and some recommend avoiding it. Z-test-The `Z-test` is a statistical test used in inference which determines if the difference between a sample mean and the population mean is large enough to be statistically significant. in particular if the intent is to compare the size of a slice with the whole pie.[9] but in general. depending on the temperature set by the experimenter. Graphs allow us to explore the relationship between two quantities -. based on a variable t equal to the difference between the mean of the sample and the mean of the population divided by a result obtained by dividing the standard deviation of the sample by the square root of the number of individuals in the sample. or non-graphical methods such as tables.Pie Chart/Graphical/t Test/Z Test Pie chat-The pie chart is perhaps the most ubiquitous statistical chart in the business world and the mass media. 28 .Consider an experiment measuring the pressure of a gas while its temperature is varied.7) TOOLS FOR DATA ANALYSIS. The data have been collected through literature on the current events of Indore municipal 5. Pie charts can be an effective way of displaying information in some cases. other plots such as the bar chart or the dot plot. or to compare data across different pie charts. may be more adapted for representing certain information.[1] Pie charts work particularly well when the slices represent 25 to 50% of the data. Graphical analysis-Graphs are vital tools for analyzing and displaying data.meant for this purpose in the questionnaire itself. it has been criticized. rather than comparing the slices among them. It also shows the frequency within certain groups of information. Secondary data -: corporation.[5][6][7][8] pointing out in particular that it is difficult to compare different sections of a given pie chart. The secondary data is collected from various journals. CHAPTER-6 DATA ANALYSIS 29 . 30 .From the above we analyze that from the sample size of 50 Employees. of Employee 44 06 50 Percentage 88 12 100 Male Female 12% 88% Data Analysis:. 88% are male and the rest 12% are female.Classification of the employee on the basis of Gender:Gender Male Female Total No. So this clarifies that the Indore Municipal Corporation are being dominated by male employees. 50% belongs to 25-35 yrs. Of age group and the rest 12% belongs to above 45 yrs. of Employee 1 2 3 4 Below 20 years 25-35 35-45 Above 45 Total 04 25 15 06 50 08 50 30 12 100 Percentage 12% 8% Below 25 years 25-35 years 30% 50% 35-45 years above 45 years Data Analysis:-From this we analyze that out of the sample size of 50 Employees 08% belongs to 25yrs of age group. No. of age group. Age group No. 30% belongs to 35-45 yrs. It clearly states that the Indore Municipal Corporation recruits mostly the youngsters. 31 . of age group.Classification of the Employee on the basis of Age group:S. This also adds up that most of the employees are graduate in the Indore Municipal Corporation. 32 .Classification of the Employee on the basis of their Qualification:No. of S. 56% and 42% are postgraduate with the remaining 2% as undergraduate. No 1 2 3 Qualification Undergraduate Graduate Post Graduate Total Employee 01 28 21 50 Percentage 02 56 42 100 Undergraduate Graduate 2% Post graduate 42% 56% Data Analysis:-From the above data of qualification of the 50 employees we analyze that maximum of them are graduate i.e. Classification of the Employee on the basis of Income group:S.5-3. 26% earns between 2. Income group (Monthly in lakhs) No.5 lakhs. 33 . of Employee Percentag e 1 2 3 4 Below 2.5 lakhs Rs per month. so we can conclude that most of the employees of the Indore Municipal Corporation earns below 2.5 lakhs. 66% of them earns below 2. No.5 lakhs.5 lakhs 3.5 lakhs 0% 8% 26% 3.5-4lakhs Above 4 lakhs Total 33 13 04 00 50 66 26 08 00 100 Below 2.5-3.5-3.5 lakhs 2.5 lakhs 2.5-4.5-4 lakhs Above 4 lakhs 66% Data Analysis:-From the above analysis it is clear that 08 % of them earns between 3. of respondents 03 26 19 02 00 Percentage 06 52 38 04 00 H.1. dissatisfied 38% 52% INTERPRETATION:.Database implementation increase satisfaction level of employees in the organization. Are you satisfied with database implementation in the organization? Options Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied No. Database implementation serves many aspects to built satisfaction amongst employees. The above pie chart provides the following information: 04% of the respondents dissatisfied. satisfied Satisfied Neutral 4% 0% 6% Dis satisfied H.52%satisfied and 06%highly satisfied with the database implementation in the organization.38%neutral. 34 . The above pie chart provides the following information: 24% of the respondents neutral. dis satisfied 22% 54% INTERPRETATION:. Are you satisfied that database implementation justify large financial investment. Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.54%satisfied and 22%highly satisfied with the view that database implementation justifies large financial investment in the organization.Database implementation justifies large financial investment as it saves additional resources includes in previous manual type work in the organization.satisfied Satisfied Neutral 0% 0% 24% Dis satisfied H.2. of respondents 11 27 12 00 00 Percentage 22 54 24 00 00 H. 35 . Are you satisfied database implementation is user friendly ? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.30%neutral. of respondents 07 27 15 01 00 Percentage 14 54 30 02 00 H. The above pie chart provides the following information: 02% of the respondents dissatisfied.54%satisfied and 14%highly satisfied with the fact that database implementation is easy to use.Satisfied Satisfied Neutral 2% 0% 14% 30% 54% Dissatisfied H.Satisfied INTERPRETATION:. 36 .3. .Database implementation is quite easy to access with the concern employees of the organization and it is easy to comprehend too. Database implementation escalates service quality of the concern organization as it increases employees competency with changing scenario. of respondents 09 25 13 02 01 Percentage 18 50 26 04 02 H satisfied satisfied neutral 4% 2% 18% Dis sataisfied H. 37 . The above pie chart provides the following information: 02% of the respondents highly dissatisfied. satisfied 26% 50% INTERPRETATION:.50%satisfied and 04%highly satisfied with the fact that database implementation is easy to use.4.4% dissatisfied. Are you satisfied that database implementation increases service quality of the organization. Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.26%neutral. 14%neutral.60%satisfied and 00%highly satisfied with the fact that database implementation is easy to use. of respondents 12 30 07 01 00 Percentage 24 60 14 02 00 H satisfied satisfied neutral 2% 0% 14% Dis sataisfied H. The above pie chart provides the following information: 0% of the respondents highly dissatisfied.24% dissatisfied.5. Are you satisfied that database implementation helpful in organizational development ? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. 38 .Database implementation enhances every aspect which overall improvise the working procedure and finally leads to organizational development. dissatisfied 24% 60% INTERPRETATION:. 60%satisfied and 10%highly satisfied that database implementation reduces work load of the organization. The above pie chart provides the following information: 00% of the respondents highly dissatisfied. 39 .6.20%neutral. Are you satisfied that database implementation helpful in reducing work load? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. of respondents 05 30 10 05 00 Percentage 10 60 20 10 00 H satisfied satisfied neutral 0% 10% 10% Dis sataisfied H.10% dissatisfied. dissatisfied 20% 60% INTERPRETATION:-description provided for database implementation reduces work load. 7. 40 . Are you satisfied implementation of database increase efficiency? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.40%satisfied and 20%highly satisfied that database implementation increases efficiency of the organization. The above pie chart provides the following information: 02% of the respondents highly dissatisfied.20% dissatisfied.Description is provided for increased efficiency after Database implementation in the organization. of respondents 10 20 12 07 01 Percentage 20 40 24 14 02 H dissatisfied 2% H satisfied 20% Dis satisfied 14% Satisfied 40% neutral 24% INTERPRETATION:.24%neutral. 32%neutral. The above pie chart provides the following information: 00% of the respondents highly dissatisfied.dis satisfied 20% 32% 38% INTERPRETATION:.10% dissatisfied. of respondents 10 19 16 05 00 Percentage 20 38 32 10 00 H satisfied Satisfied Neutral 0% 10% Dis satisfied H.Description is provided for saving of valuable time after implementing Database implementation in the organization. Are you satisfied that database implementation is helpful in time saving? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. 41 .8..38%satisfied and 20%highly satisfied that database implementation saves time for whole organization. 42 .30%neutral. of respondents 07 24 15 04 00 Percentage 14 48 30 08 00 H satisfied Satisfied Neutral 0% 8% 14% Dis satisfied H. Are you satisfied that database implementation is cost effective? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.Description is provided for cost effectiveness after Database implementation in the organization.9.48%satisfied and 14%highly satisfied that database is cost effective to implant in the organization. The above pie chart provides the following information: 08% of the respondents dissatisfied.dis satisfied 30% 48% INTERPRETATION:. dis satisfied 28% 54% INTERPRETATION:. Database management is better than manual working? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. 43 . 28%neutral.Description is provided Database implementation better then previous manual working in the organization.10. 04% dissatisfied.54%satisfied and 10%highly satisfied that database implementation is quite better then manual working as it manages things much consistently. The above pie chart provides the following information: 04% of the respondents highly dissatisfied. of respondents 05 27 14 02 02 Percentage 10 54 28 04 04 H satisfied Satisfied Neutral 4% 4% 10% Dis satisfied H. Description is provided for satisfaction of every level employee after Database implementation in the organization.11. The above pie chart provides the following information: 02% of the respondents highly dissatisfied.12% dissatisfied. Are employee at every level satisfied by database implementation? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. 44 . of respondents 11 19 13 06 01 Percentage 22 38 26 12 02 H satisfied Satisfied Neutral 2% 12% Dis satisfied H.26%neutral.38%satisfied and 22%highly satisfied that database implementation increases efficiency of the organization.dis satisfied 22% 26% 38% INTERPRETATION:. Description is provided for changes in working environment after Database implementation in the organization.44%satisfied and 16%highly satisfied that database implementation effect in the organization.12. The above pie chart provides the following information: 14% of the respondents dissatisfied. Are you satisfied that database implementation improve working environment in the organization Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No.dis satisfied 14% 16% 26% 44% INTERPRETATION:. 45 .26%neutral. of respondents 08 22 13 07 00 Percentage 16 44 26 14 00 H satisfied Satisfied Neutral 0% Dis satisfied H. Are you satisfied that database implementation helpful in increasing consumer satisfaction? Options Highly satisfied Satisfied Neutral Dis satisfied Highly dis satisfied No. 46 .13. of respondents 14 14 09 09 04 Percentage 28 28 18 18 08 H satisfied Satisfied Neutral Dis satisfied H. The above pie chart provides the following information: 08% of the respondents highly dissatisfied.dis satisfied 8% 18% 28% 18% 28% INTERPRETATION:.18% dissatisfied.Description is provided for increased in consumer satisfaction after Database implementation.28%satisfied and 28%highly satisfied that database implementation increases consumer satisfaction.18%neutral. CHAPTER-6 RESULT AND FINDINGS 47 . RESULT AND FINDINGS Maximum responses say that database implementation increase satisfaction level of employees in the organization and its implementation serves many aspects to build satisfaction amongst employees. It enhances every aspect which overall improvises the working procedure and finally leads to organizational development and database implementation reduces work load. Maximum responses agree Database implementation justifies large financial investment as it saves additional resources includes in previous manual type work in the organization. Suggests Database implementation is quite easy to access with the concern employees of the organization and it is easy to comprehend too. It suggest Database implementation is better than previous manual working in the organization. Maximum responses believe database implementation escalates service quality of the concern organization as it increases employee‘s competency with changing scenario. . At every level employee after Database implementation in the organization are satisfied It finally results in consumer satisfaction after Database implementation. Database implementation in the organization increased efficiency and saving of valuable time in the organization Maximum agrees it is cost effective for the organization. 48 . CHAPTER 7 LIMITATIONS LIMITATIONS 49 . . Data quality can be compromised via a number of potential routes.. Budgetary constraints – gathering and processing data was expensive. against the desire to make decisions as quickly as possible. e. and also lack the funds to pay specialist market research agencies to gather such data for them. May be due to lack of expertise to conduct extensive surveys to gather primary data. samples are representative and interviewers are objective will all add to the costs of the research but such costs are necessary if poor decisions and expensive mistakes are to be avoided. 50 . from secondary sources Time constraints – organisations are often forced to balance the need to build up as detailed a picture as possible regarding customer needs etc. e. is only used for lawful purposes and is only kept for as long as it is necessary. biased interviewers etc. leading questions. Unresponsive attitudes on administrative part.g. Legal & ethical constraints – the Data Protection Act (1998) is a good example of a law that has a number of implications for market researchers collecting and holding personal data. whatever the potential benefits. in order to maintain or improve their position in the market Reliability of the data – the value of any research findings depend critically on the accuracy of the data collected. It was difficult to convince management at the workplace that the data provided by them will be used only for academic use only although they cooperated but initially they were reluctant to provide complete information. Efforts to ensure that data is accurate.g. In these cases. the data they obtain is kept secure. For instance. organisations may be forced to rely on data that is less than ‗perfect‘ but that can be accessed more cheaply. unrepresentative samples. CHAPTER -8 RECOMMENDATIONS 51 . Grievance redressal procedure should be adopted. Supportive environment should be provided to employees to motivate then to perform better . Effective communication with the employees will make them respond in a much better way and which will increase efficiency in the work. Since database management is an advance process so it is needed to update employees should be provided in a comprehensive way. More skilled employees should be recruiting for efficient use of the database.RECOMMENDATIONS Indore Municipal Corporation should opt for the training session for those employees who are still not at ease with the database implementation. periodically and training to 52 . At every level process should be more simplified as much as possible and easy process of working should be adopted. Consumers should be made aware of the services provided to them so that they can avail those facilities so customer satisfaction will increase. CHAPTER-9 CONCLUSION 53 . its installation may result in drastic and extensive change.48 Middle Management. the personnel in it. In order to facilitate database systems integration. repetitive. Change is only made in the application of these principles.51 54 . Just because an organization centralizes its computer activities is no reason for it to alter the existing degree of centralization or decentralization of authority. and mistrust do not become organizationally disruptive. and their roles.47 As a result. middle management. It is clear that a prime responsibility of top military management is to provide sufficient guidance to computer personnel. efficient operation of a computerized data processing activity in conjunction with its users.50 The New Breed. Although the role of information specialists in computer functions takes on greater significance and their influence increasingly felt throughout the organization. Although computers have affected and will probably continue to affect the content of middle management jobs.CONCLUSION It is evident that there are many conflicting opinions as to the impact of database management system on the organizations that use them. a model of the structure of organization using database management will closely resemble that of the ones not using them. middle managers will tend to be more fully utilized on the unstructured aspects of their jobs. Although distinct lines between some divisions and departments tend to fade. However. so that confusion. By understanding that environment. programmable decisions. When it is viewed as a management system. the trends toward decentralization may be slowed or partially reversed. management can greatly facilitate the effective. The organization will still be a hierarchy. much resembling the form of organization that has been traditionally famililar. it appears that in the final analysis there will not be as great and radical a shift toward centralization as some may think. some tentative observations Structure. Because they are relieved of many routine. unrest. and the operational level. they will not destroy them. they will not take over top management of the organizational functions they support. and information to other organizational functions they support. This role of top management is vital and essential because computer specialists must function in an established organizational environment. The computer not radically change organizational principles that are valid and enduring.49 Centralization versus Decentralization. there is still a structure that is divided into parts and those parts into subparts and so on. These organizations will still have the conventional three layers of top management. CHAPTER 10 BIBLIOGRAPHY 55 . org 56 . s sudarshan Database System Concepts.BIBLIOGRAPHY & WEBLIOGRAPHY Working papers.imcindore. 2010. Sixth Edition.wikipedia.org/wiki/Database www. henry f korth. Jeff Ullman. 2008 Deccan chronicle Press release. was released January 28. Hector Garcia-Molina. Avi silberschatz. 1999-2001 Indore municipal corporation.29 Jan 2001 http://en. and Jennifer Widom. McGraw-Hill. Database Systems (DS:CB) second edition June 9. Annexure: (i) Questionnaire (ii) Synopsis (iii) Data Sheet 57 . 1 Are you satisfied with data implementation in the organization ? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. Are you satisfied that database implementation helpful in organizational development ? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. (d) Above 4 lakhs . Indore” for the partial fulfillment of the course.QUESTIONNAIRE Dear Prospectus. I am an MBA student and doing research on “Post implementation effect of database in performance of Indore Municipal Corporation.7. Are you satisfied that database implementation increases service quality of the organization (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. Are you satisfied implementation of database increase efficiency? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied 58 (e) Highly dissatisfied .5-4 lakhs. Are you satisfied database implementation is user friendly ? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques.5 lakhs . Ques.3. NameAge Qualification Income group : : (a) Below 25 years (d) Above 45 years : (a) Undergraduate : (a) Below 2. Please tick the most favorable option.6.5 lakhs (b)Female (c) 35-45 years (c) Post graduate (c) 3.2 Are you satisfied that database implementation justify large financial investment? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. Are you satisfied that database implementation helpful in reducing work load? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. The information and responses provided by you will be kept strictly confidential and used for academic purposes only.5.5-3.4. Gender : (a) Male (b) 25-35 years (b) Graduate (b) 2. Are you satisfied that database implementation is cost effective? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied Ques.10. Database management is better than manual working? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied Ques.9. Are you satisfied that database implementation is helpful in time saving? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques.8.Ques.11.13. Are employee at every level satisfied by database implementation ? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied (e) Highly dissatisfied (e) Highly dissatisfied Ques. Are you satisfied that database implementation improve working environment in the organization (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied Ques. Are you satisfied that database implementation helpful in increasing consumer satisfaction? (a) Highly satisfied (b) Satisfied (c) Neutral (d) Dissatisfied (e) Highly dissatisfied 59 .12. Proper maintenance of database is must. In this respect database have become a dominant tool in computing and is the engine of information system. every work place can afford to install a dozen of powerful computers with very high disk storage capacity then it is not possible for every person in government sector to be proficient in programming to carry out the activity of data storage and retrieval instead it is simpler if data is stored at one system and all the staff can retrieve the respective information without much efforts.SYNOPSIS 1. However developments in information technology have helped governments to improve their "service" to their citizens. Today the government sector is going through fundamental changes the ongoing advances in it and communication technology continues to have effect in the people work and play. which evolve itself to its current state through different stages. Both data from its individual citizens and country specific security data. integrated.as all information becomes digital and available to anyone who cares to see it. Governments hold confidential information. The widespread development of information system is changing the vary nature of society in which the systems are used. persistent data to be used in several applications. INTRODUCTION The government of a nation is comprised of many varied institutions. 60 . Information system through their central role in the information economy are affecting the changes in four central way 1 people are working smarter 2 people working with information 3 simplified working methods 4Time saving The nature of work has been redefined. Database is software that facilitates to efficient store shared. Thus in any organization database cost of developing and maintaining systems is lower standards can be enforced security can be improve integrity can be improve enterprise requirements can be identified and better services to the users can be provided. Hence every user uses the same data but uses it as per his or her own requirement. 61 . The important aspect of database is that it is collection of integrate data for multiple uses. accessing the information would certainly require programming a task best avoided by anyone without training and experience. Database is well organized collection of data that are related in a meaningful way which can be accessed in different logical orders but are stored only once.Although there are various other technologies for storing data. Organizations continue to question the benefits from IT investments especially in conjunction with corporate initiatives such as business process reengineering (BPR). This calls for studies that take into account control variables as well as data that span time periods. to overcome the problem in data collection. They do all the input. store and retrieve the information stored in a database. The difficulty in identifying impacts from technology has been the isolation of benefits of IT from other factors that may also contribute to organizational performance. IT benefits may accrue when they are done in concert with other organizational initiatives such as business process reengineering. the question of payoffs from IT has become increasingly important. processing. However. 2007 Database implementation is an effective tool in increasing working efficiency of an organization which deals in access of information management.2. journal e business. Business success and information technology: are they really related?‖ Ahituv. one such function of organization is management of information and data whose importance can be outline by the fact that this result in a situation for an organization where it start facing mismanagement of data and information which results in increase of work load.. 1993. benefits from technology investments may be realized over an extended period of time. David Kuhn‘s. They use the database to store 62 . ―R. processing. Furthermore. It also provide option of preventing unauthorized users to access the data. N. LITERATURE REVIEW Today‘s complex and highly competitive market scenario has put forward a daunting task before organization to manage their functions in more integrative and synchronized manner in order to build and sustain their competitive edge. and Giladi. Furthermore. studies examining the IT-performance relationship have been far from conclusive. the impact of technology on nonfinancial outcomes such as customer satisfaction and quality is gaining interest. With the enormous investments in Information Technology (IT). and display in the application. it provide various application programme so that the data can be used by multiple application and users. Finally. Database-backed applications use databases in very specific ways. its storage for effective functioning database is created which effectively defined. aggregates. the application does its own: Input Processing Display and relies on the database for: Permanent storage Sharing information databases make this much easier. and have features like transactions. Database management systems are fine-tuned to rapidly retrieve the data you want in the way you want it. Mr.R. and a table structure that makes the job of the application programmer easier.C. manufacturer. In summary.2005 We reviewed case studies of Mr.information that must be kept after the application exits and information that must be shared with other applications.C. or operating system. Retrieving data from a database is called querying.Case studies. or delete data. indexing.it was estimated that the planning and implementation will be a complex process to restructure the whole 63 .Kamal Naydn kabra.Kamal Naydn kabra how database is effective in all organizations. he or she must log on as a specific user. update.1999 Indore municipal corporation We reviewed working papers of Indore municipal corporation in year 1999. A database helps you to organize your data in a logical manner.R. Before someone accesses the database. Databases also enable you to break data into specific parts. Rather than manual management of information. Kajarekar and Dr. joins. a format specific to a particular program. Databases also allow you to set up rules that ensure that data remains consistent when you add.IMC realizes the need of computerized management of data and information. Working papers. Kajarekar. Dr. One final significant advantage of databases is security. Most database management systems allow you to create users in order to specify various levels of security. A properly set-up database minimizes data redundancy Databases also make sharing data between different systems much easier than using proprietary data formats—that is. 64 . various software were used for database information the whole process of implementation of database was finally implemented in 2001 in which they analyze pros and cons of database implementation in their organization and concludes it is a need of hour to implement database for efficient working as well as organization and people development.organization. the research team was formed to work on the project training of employees were given to enhance their skill to handle computerized work. NEED FOR STUDY As we know the fact that automation in any field would probably improvise the performance of working platform so this study checks whether implementation of database and its applications are making their mark or not in escalating performance of Indore Municipal Corporation. The study will show how efficiency increases after implementing database then manual work. The study will also show whether database will help in cost cutting and time saving then manual management of information. 65 .3. 66 .To measure performance improvement at Indore Municipal Corporation after implementing database system.4. Secondary objective.To measure service quality towards consumer provided by Indore municipal corporation.OBJECTIVES OF STUDY Primary objective . 5.5.4) SAMPLE SIZE-50 5.2) Secondary data. Questionnaires (5likert scale) 5.6) TOOLS FOR DATA ANALYSIS.Indore municipal corporation employees 5. 5.Employees of Indore municipal corporation.5) TOOLS FOR DATA COLLECTION5.3) SAMPLING UNIT.Probability sampling.RESEARCH METHODOLOGY 5. 5.Pie Chart/Graphical/t Test/Z Test 67 .2) SAMPLING DESIGN.1) RESEARCH DESIGN.1) Primary data-Interviews.Descriptive.5. 5. more consistent. EXPECTED OUTCOMES Through the study it is expected that we will come to know how. It will also help in knowing how the working become organized and user friendly for the employees and consumers access to information might become easy.6. with the implementation of database. How it will help out in cost cutting and time saving for the organization. and high-quality work with greater. most cost-effective compliance and service level agreements and finally increase customer satisfaction plus enhanced customer value. 68 . the working at Indore Municipal Corporation becomes better and efficient. 7. 69 . 2 Unorganized and unavailability of resources in collecting the primary data. 4 Unresponsive attitudes on administrative part.LIMITATION 1 Time constraint. 3 The secondary data will be used so the accuracy of findings will depend on it. 1999-2001 Indore municipal corporation. Avi silberschatz. McGraw-Hill. BIBLIOGRAPHY Working papers. henry f korth.wikipedia.org 70 . 2008. 2010. Sixth Edition. s sudarshan Database System Concepts.29 Jan 2001 WEBLIOGRAPHY http://en. Deccan chronicle Press release. Database Systems (DS:CB) second edition June 9. Jeff Ullman. was released January 28.8. and Jennifer Widom.imcindore. Hector Garcia-Molina.org/wiki/Database www. DATA SHEET Questions Resp. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 1 b c b a c c c c c b b b c b c d b b c b d b c b c c b c b b b b c b b c b b c b b b b c c b a 2 a b c c b b b b b c c a b a b c a b b a b b b c b b c b a a a a a b a c c c b b b b c c b b b 3 A b c c b b b b c b b c b b b b a c c b c b a c b a b a b c b b b b b b b b c a c a b d c b c 4 b a b b b b b a b b c b c b b b c b c c b d b e d b c c c b a b a a b a a a b b c a b b c c b 5 b a b b c c a b b b b b b b c b b b b b c d c b c a b b b a a a b b b b c b b a a a b a b b b 6 b b c a b b b b b b b b c b b b d b b b b c d d b b b c b c c a c b c b b d a c b b c b a d a 7 b a b b b b b c c b d a b c c b b c c a b c c a a c b b b b b c a b a b c a c b c c a c c b b 8 a b b a b a c b b c c b c b c c d b d b c b b c d d c b a a c a b b b a b c b a c d c a b b c 9 B C C B C B B B C C B C B C B B C C B C B B A B D A C A B B B B C D D B B B A A B C D B C A A 10 c b b b b b c c b b b b c b b c a b b b b b b d c b b b a b e c c b c b c a b b a e c c b c a 11 b a c a a c b b c c e a d d d c b d c b b d c b b c b b b a c b a b a a a c b c c c b b a d b 12 d b c b b d c c b b b d c d a a c b b d c c d a b b a a b c b a b c a c b b c c b b b a b b c 13 e a d b d c d c c b c e b a d a a b d e d d a d a d b b b c a a b c b b b a a b a a c a c b e 71 . 48 49 50 b c a b b b c b c c c b a a b b b b a b c c c a B B C c b d b b a b d b c a b 72 .