FAQ_UID

UIDAIUnique Identification Authority of India Planning Commission, Govt. of India (GoI), 3rd Floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi 110001 FAQ’S VERSION 1.1 © UIDAI, 2009 - 1010 http://uidai.gov.in/ Page 1 of 35 Version 1.1.0.2 Frequently Asked Questions Table of Contents 1. 2. 3. FAQ’S....................................................................................................................................... 3 INSTALLATION RELATED ISSUES:........................................................................................ 4 USER AND AUTHENTICATION RELEATED ISSUES: ........................................................... 11 4. COMPATIBILITY ISSUES AND AADHAAR ENROLMENT CLIENT INSTALLATION (INCLUDING BIOMETRIC DEVICES) ERRORS ............................................................................. 19 5. AADHAAR ENROLMENT UN-INSTALLATION DOCUMENT ................................................ 35 5.1 BELOW 5.2 IF THE BIO-METRIC VDM’ S ARE FROM CROSS MATCH TECHNOLOGIES, UN-INSTALL AS GUIDED : 35 IF THE BIO-METRIC VDM’S ARE FROM L1 IDENTITY DEVICES , UN-INSTALL AS GUIDE BELOW : ..... 35 © UIDAI, 2010 Page 2 of 35 Version 1.1.0.2 Frequently Asked Questions 1. FAQ’s Aadhaar Enrolment Client Installation Screen Shots: AADHAAR_Setup_Do c_1.0.6_07302010.docx © UIDAI, 2010 Page 3 of 35 2GB RAM.1.0.Iris scan(Cross Match/L1).2 Frequently Asked Questions 2. 2010 Page 4 of 35 . Finger Slap device (Cross Match/L1 ). Digital photo camera . 100Mbps NIC Windows XP Professional .4" bright view Widescreen XGA/ 2 x 1024 MB DDR 2 667MHz/ 80GB SATA HDD @ 5400rpm). The user should be an administrator to log into Aadhaar Enrolment Client alternately user with administrative privilages can also install the Aadhaar Enrolment client. 100Mbps NIC Windows 7 Professional / Enterprise Version) Desktop ( 2GHz 1 Dual core CPU.Version 1. • • • • • Desktop ( 2GHz 1 Dual core CPU. 2GB RAM. 100Mbps NIC Windows Vista) Bio-metric devices .create new user.0Ghz.SP3) Desktop ( 2GHz 1 Dual core CPU.e to add or remove programs. (which can be performed by connecting to internet and selecting live windows udpate) • (This is the user name and password that the user uses to login to the laptop/desktop) Note: Administrative privileges The user should have system administrative rights i. 160 GB HDD. 160 GB HDD. 2MB L2 Cache) /15. Laptop or Desktop should have updated O/S. 160 GB HDD. Kindly turn off UAC or login as Machine Admin account Turn off UAC in Windows 7: Control Panel (Complete View) User Accounts User Account Control Settings Scroll the bar down to Never Notify (Ref Screen Shot below ) © UIDAI. Installation related Issues: It is assumed that the User who reads the FAQs has already read the Enrolment Client User Guide attached above. 2GB RAM. 800MHz FSB.Aadhaar Enrolment Client Installation Screen Shots: 1) What is the pre-requisite to install the Aadhaar enrolment process ? • Laptop (Intel Core 2 Duo T7250 (2.install new library files etc • Internet Connection mandatory during Installation (Preferably Broadband internet). USP ports – 4 or hub to connect hardware devices. 2) While installing Aadhaar Enrolment client should do we need to change any security setting on my Laptop/Desktop ? NOTE: Users working on Windows Vista or Windows 7. Installation Guide 5. (ref FAQ 1 also) 4) What does the installation kit contain? The installation setup (AadhaarEnrolmentClientSetup_<DDMMYY>.zip) pack contains the following installable: • Documents 1. R2Plain 6. Setup_270710_01 © UIDAI.2 Frequently Asked Questions Turn off UAC in Windows Vista: Control Panel (Complete View) User Accounts Turn User Account Control (UAC) on or off Uncheck ‘Turn User Account Control (UAC) on or off’ 3) Who can install the software ? Any person who is nominated by Register and has the valid user name / password (Ref FAQ :8 for user id creation) created on the Laptop/Desk top. install-32 4. 2010 Page 5 of 35 . AADHAAR_Registrar_Integration Manual 2. EnrolmentClient_OperatorManual • FullInstallation 1.0. READ ME 7. EnrolmentClient_OperatorManual 3. dotnetfx35sp1 3.0_(RC_4)_Beta 2.1.Version 1. EnrolmentClient_OperatorManual_v1. other certified VDM can also be used.e. (Iris Scan. 6) Where can I find the installation steps document? Along with the installation kit : Read me document gives step by step information. Slap/Finger Print Scan and Camera/ webcam)? The drivers/VDM’s are available along with the Aadhaar Enrolment Client setup (Iris and Finger Slap Scan are from Cross Match Technologies/L1 Identity solutions and Mobileyes or other Certified Vendors) Any camera which is 2MP is recommended(Drivers are provided by the respective Vendors). 8) Can I use the existing database (SQL 2008 or any other database) installed on my Desktop/ Laptop? No.Version 1. contact Help Desk. • • Client CrossMatch Vendor Device Manager [This is the sample VDM that can be used with Cross Match devices. 9) Should the Enrolment client be installed in the same order as specified in the README document ? Installation Pre-requisites • • • • • • Operating System: Windows XP SP3 OR Windows 7 (all 32-bit editions) Windows Installer 4.2 Frequently Asked Questions 8. To resolve errors. If any database is already installed on the desktop/laptop the installation process might throw an error.] © UIDAI. 2010 Page 6 of 35 .0. 7) Where will I find the drivers for Bio-metric devices i. windowsinstaller4_5 5) Which operating system is compatible for Aadhaar enrolment client installation? Operating System: Windows XP SP3 OR Windows 7 (32-bit editions).5 SP1 Microsoft SQL Server 2008 R2 Express Vcredist Setup Aadhaar QSS SDK Setup (To be installed only on Windows XP SP3 and Win 7 O/S (all 32-bit editions)) All the mentioned Pre-requisites are mandatory and the application should be executed only after installing all the installation of all the Pre-requisites is successfully installed.Net Framework 3.1.5 Microsoft . 1.NET Framework version which is compatible with Aadhaar enrolment client? The updated .Net3. 2010 Page 7 of 35 . After logging in Enter relevant information and click on register (fresh configurations only)/save 12)How to confirm if the biometric devices are recognized by the Enrolment Client? After logging into the Aadhaar Enrolment Client check the footer area i.Version 1. The third image indicates the Slap/ Finger print scanner connection The forth image indicates the Printer connection © UIDAI. The user needs to login to Aadhaar Enrolment client as Administrator/Administrator User.0.net version is a part of pre-requistes which can be installed before installing Aadhaar Enrolment client. The first image indicates if the Iris scanner connection.2 Frequently Asked Questions 10)How will I know if my LapTop/Desktop has the . AADHAAR_Tech_Doc _InstallProcedure.e. The second image indicates the camera connection. Left hand bottom corner.5SP1.docx This is applicable only to Win XP O/S only. 11)How to configure the enrolment station information? This should be configured by the Registrar Only. 2 Frequently Asked Questions A red icon will appears on top of the images if devices are not connected or recognized. 2010 Page 8 of 35 . only Camera is recognized). Finger Print and Printer are not connected/recognized.com/ime/transliteration/ Choose the language and select 32 bit to download. © UIDAI.Version 1. The red icon will not be seen if the devices are recognized as shown in the below screen shot (This screen shot indicates that Iris. 13)Where can i get the transliteration software? Transliteration software can be downloaded from Google website Weblink : http://www.0.1.google. 2010 Page 9 of 35 . 16)Can I Upload the master pincode data after the AadhaarClient Intallation is completely? © UIDAI. move the mouse pointer aside the Vernacular Text box-The Local or Devanagiri Scripts will auto-populate.0. 15)How to correct the incorrect transliteration in Aadhaar Enrolment Client? If the Google ime is installed on desktop/laptop.1. the fields are editable and can be corrected as shown (ref screen shot below).Version 1.2 Frequently Asked Questions 14)How can I enter the data in Vernacular language (Local or Devanagiri script)? Once the data is entered in English. Master pincode data needs to be downloaded along with the AadhaarEnrolment Client Set_up only. (Ref Screen below) © UIDAI. the Operators/ Supervisors or registrars can upload the data using “Import PreEnrolment” Tab.2 Frequently Asked Questions No. 2010 Page 10 of 35 .1. 17)Whom to reach out incase the pincodes are missing for the current enrolment drive? Ensure that the Pincodes required for the current Enrolment drive are available if its missing.0.Version 1. until new upload happens the data will remain in the system. contact UIDTechnical support team or Helpdesk. In case of pincode is missing for the particular region/village/town.contact UID Technical Support team or Help desk 18)How can I import the Pre-Enrolment data into Aadhaar Enrolment Client ? Once the Aadhaar Enrolment Client installation is done completely. Once the data is uploaded. 2 Frequently Asked Questions 3. (Refer screen shot below) Make sure to enter password and uncheck the radio button if you wish not reset the password on first logon. 20)How can I create user for enrolment client? 1.0. Or the user has no password created for the login user name. 2010 Page 11 of 35 . Password cannot be reset to blank. Create a user by name test. Either the user name or password is not correct 2. the error.Version 1. (Refer the Screen Shot given below). In Windows XP: Go to Start -> Control Panel/Settings -> User Accounts -> Click on Advance -> -> Again Select Advance ->Click on User Folder -> Right click the mouse on selecting the User folder -> -> New window opens up to create the New User. User and Authentication releated issues: 19)While logging into Aadhaar enrolment client what should I do if I get an error “Invalid user name or password” ? This error comes if 1. © UIDAI. It is mandatory to have users created with administrative privileges. Ensure the user uses the “Name” and not Full Name to log into the application The Test user in not present in list of users created. Hence.1. © UIDAI.Version 1.0. 2010 Page 12 of 35 .2 Frequently Asked Questions (Refer screen shot below) Make sure the password is also created for the respective user.1. 2010 Page 13 of 35 .2 Frequently Asked Questions 21)How I can grant system administrator privileges to the user? The steps are applicable for both Windows XP OS and Windows 7 On the system Desktop :select My Computer icon -> Right click the Mouse >Select Manage -> Expand Local Users & Groups -> Highlight the Users Group and select the user you wish to Grant the system admin privileges to -> Right click on the Mouse and select properties->Select “member of Tab” -> Click on “Add “ Tab -> Type Administrator and click on check names-> Confirm OK as shown in the below screen shot.1.Version 1. Also make sure the respective user id or login id (other then administrators) is part of administrator group (Ref screen shot below).0. © UIDAI. 2010 Page 14 of 35 .0.Version 1. This confirms that the user has System Administrator privileges.1.2 Frequently Asked Questions 22)How will I know if the user has system administrator privileges? The given steps are applicable for both Windows XP OS and Windows 7 OS. (Refer screen shot below) © UIDAI. On the system Desktop :select My Computer icon -> Right click the Mouse >Select Manage -> Expand Local Users & Groups -> Highlight user wish to Grant the system admin privileges -> Right click on the Mouse and select properties>Select “member of” Tab -> Under this Tab ‘administrators’ should be displayed. 0. 2010 Page 15 of 35 .2 Frequently Asked Questions © UIDAI.Version 1.1. Version 1.1.0.2 Frequently Asked Questions © UIDAI. 2010 Page 16 of 35 . will be auto-populated based on the operator ID input from the operator/supervisor ∗ Type.Operator is currently not registered. If any of the text field doesn’t adhere to the data type i. if there are characters which are mentioned as part of data type for the fields mentioned above. 2010 Page 17 of 35 . the application shall not import the file and throw an error message. If the user is not the registered with in the enrolment client will display the above message.1. The file will contain details like: ∗ Operator/supervisor ID. Kindly contact the Administrator/Rregister to get registered as an operator ? Operator should be registered before the Aadhaar enrolment client is installed. Contact Helpdesk to reset the user credentials.This will not be the UID. The user can be registered after client is installed in the user credential should be reset.to determine whether it’s an operator or a supervisor. © UIDAI. This is mapped with the UID of the users at the server ∗ Operator/supervisor Name.Version 1. Currently.2 Frequently Asked Questions 23)What is the error . The registrar will create a credential file to maintain the credentials of the users of the enrolment client like operators and supervisors.0.e. the credential database is imported as part of installation launch itself. 0.2 Frequently Asked Questions 24)How to register the Aadhaar Enrolment Client ? Registrar should enter valid RegistrarID. © UIDAI.Enrolment Agency Code and Station Number (Refer screen shot below for format description) Once the information is entered click on register to proceed with the authentication.1. 2010 Page 18 of 35 .Version 1. If Enrolment AuthUser or Enrolment AuthCode is missing contract UID Technical Support or Help desk to generate afresh. 2 Frequently Asked Questions 4. Please contact system administrator” error mean? This is usually seen when user credentials folder is not updated with any user information. Kindly take care of two different issues : a) The user credentials file shouldn’t have any user repeated. 26)What to do if the enrolment client application doesn’t recognize the Bio-metric devices (Iris . you can do this by checking the Services. Compatibility issues and Aadhaar Enrolment Client Installation (Including Biometric devices) Errors 25)What does “Error importing the master data.Digital Camera) ? Check if the device drivers are installed.msc from the Run Command as shown below: © UIDAI.0. b) There shouldn’t be any user which has special characters.Figure Print or lap scan.1.Version 1. 2010 Page 19 of 35 . : Logitech) the drivers need to be installed either online or offline. o Cross Match VDM IScan o Cross Match VDM LScan o AADHAAR Camera Vendor Device Manager o AADHAAR Biometrics Device Manager • Now start all the above services in the following order by right-clicking on the service and clicking on Start. the devices the drivers needs to be installed separately.1. 2010 Page 20 of 35 . o AADHAAR Camera Vendor Device Manager o AADHAAR Biometrics Device Manager o Cross Match VDM IScan o Cross Match VDM LScan For Crossmatch devices the drivers will be installed as part of the Enrolment Client installation pack. © UIDAI. In case of other vendors. For Web Cam (for e.g.2 Frequently Asked Questions • Stop all the above services in the following order by right-clicking on the service and clicking on Stop.Version 1.0. The Enrolment Client is not copied in C:\ drive. Windows logged in user is not the system administrator. Refer screen shot below) 2.2 Frequently Asked Questions 27) What steps should be taken to solve the Error : Cannot drop database AADHAAREnrolmentClient This error is seen in either of the cases: 1. (Copy the “AadhaarEnrolmentClient” folder as-is to “C” drive From the downloaded Aadhar Enrolment setup location on Desktop/laptop. (Copy the “AadhaarEnrolmentClient” folder as-is to “C” drive From © UIDAI. when the UID_Import folder is not pasted in C:/ drive as mention in to user doc.Version 1. If still an issue Escalate to L2 Technical Support 28) What is Setup Error? This error occurs in either of the below cases: 1. 2010 Page 21 of 35 .0.1. 29)What is “Requested registry access is not allowed” error? This Error is seen only when Installed user (logged into Aadhaar Enrolment Client) doesn’t have administrative privileges To rectify this login as the administrator and install the Aadhaar Enrolment Client again. Go to C:\Program Files\Microsoft SQL Server and delete the AADHAAREnrolmentClient.ldf from Log folder Uninstall the Aadhaar Enrolment Client Only Re-install Aadhaar Enrolment from the setup. © UIDAI.mdf from Data folder and AADHAAREnrolmentClient_log.0. Windows logged in user is not the system administrator 3. 2010 Page 22 of 35 .1.2 Frequently Asked Questions C:\UID_Installables\ AadhaarEnrolmentClientSetup\Enrolment Client Setup\ AadhaarEnrolmentClient : refer below screen shot) 2.Version 1.exe (Refer below screen shot) If still an issue contact UID Technical Support/Help Desk. Version 1. • Stop all the services as mentioned in the section “” • To un-install the application.0 Runtime • I SCAN Essentials 16.1. 31)What is the error “Another version of this product already installed”? Aadhaar Enrolment Client is already installed on your laptop/Desktop.5. viz. go to “Control Panel -> Add/Remove Programs” and remove the installed components in the following order: • AADHAAR Enrolment Client • VendorDeviceManager • L SCAN Essentials 6.0. SQL Express 2008.0.0.2 Frequently Asked Questions 30)How can I uninstall the Aadhaar Enrolment client from Desktop\laptop ? • Login to the machine with an account having administrator access. © UIDAI.NET Framework 3.400 Runtime • AADHAAR Biometrics Components • Vcredist Setup • Aadhaar QSS SDK Setup Please note that un-installation of the above components will not uninstall any of the pre-requisites that would have been installed.5 SP1.1. 2010 Page 23 of 35 .1. .2. To update to newer version uninstall Aadhaar Enrolment client (only) and reinstall the same. Windows Installer 3. Windows Installer 4. 0. 2010 Page 24 of 35 .2 Frequently Asked Questions 32)After installation if there is error “system log is full” what should I do (Refer screen shot below)? Go to run and type eventvwr ->Select Application under Windows logs -> right click and clear all the events. © UIDAI.Version 1.1. 33)I get the below error while installing Aadhaar Bio-metric Client “ Cannot Start Application ” Application download did not succeed ? This is seen if the Aadhaar Enrolment client is installed without un-zipping the Aadhaar Enrolment Client from the FTP server. Version 1.1. If still an issue follow below steps Go to C:\Program Files\Microsoft SQL Server and delete the AADHAAREnrolmentClient.0. This error is usually seen during incomplete Aadhaar Enrolment client installation – hence cannot create database on the already existing datebase during Installation process.mdf from Data folder and AADHAAREnrolmentClient_log. 2010 Page 25 of 35 .2 Frequently Asked Questions 34)Bellow error is seen during Aadhaar login Enrolment Client ? You can ignore this and proceed further to login Aadhaar Enrolment Client.ldf from Log folder Uninstall the Aadhaar Enrolment Client Only Re-install Aadhaar Enrolment from the setup.exe (Refer below screen shot) © UIDAI. Error code = 0x80040508 " There is certainly a problem using a proxy server. Error code =0x80040508 There hasn't been a definitive answer to this one.py?hl=en&answer=56921 However try it behind a corporate proxy requiring authentication will get a clear message telling why the installation failed.pdf steps doesn’t help then sometimes the Administrator itself will not the added to any group hence need to confirm -( Win XP O/S) : My Computer Right © UIDAI. The downloaded file failed verification.0.1. I assume the full error is "Download error. The downloaded file failed verification.com/support/pack/bin/answer. see this article in the Google Pack help center: http://www.I think the only solution for you would be to get a copy of the full installer.2 Frequently Asked Questions 35)While downloading google ime getting the error Download error. so as to allow or open port to download software for Goggle ime (Could be for half an or so).google. OR check with your (work-place due to firewall setting) network team. 36)Not able to configure System configuration for Enrolment Agency (Register and Agency Details) and Edit tab is grayed as shown below This is usually seen if the user logged into Aadhaar Enrolment Client is not the Administrator or Administrator User. Hence its the tab’s are unable to edit. 2010 Page 26 of 35 .Version 1. (Refer FAQ User and Authentication releated issues:) If the attached . We suggested the client to reinstall the operating system however they were still facing the issue.The application failed to initialize properly (0xc0000005). 2010 Page 27 of 35 .aspx?FamilyID=d0e5dea7-ac264ad7-b68c-fe5076bba986&displaylang=en © UIDAI.Version 1. When the system has an OS Windows XP SP3 installed and not even any of the .exe .5 2. Go To Services and check if the windows installer service is started and automatic.Net Framework Please click on the link given below: http://www.Application Error .com/downloads/details. Click on Start>Run>Cmd and in the Command Window Type msiexec check if the Windows Installer is 4. Once the above 2 steps are in place to install the .microsoft.Net Framework has been installed please follow the steps given below to resolve the issue. ngen. 1.2 Frequently Asked Questions click using mouse the Administrator Manage Local users and Groups Groups Double click on Pop-up window should display Administrator under General tab 37)While installing SQL 2008 R2 getting an error : ngen.Application error “The application failed to initialize properly (0xc0000005)” This is error is not related to Aadhaar Client Installation.exe .0.1. 3. 2010 Page 28 of 35 . 1) Check for windows updates and install everything recommended 2) Reboot the machine 3) Run 3.1.NET Framework 2.Version 1.NET Framework.NET Framework 3.5 framework download error Ideally this is seen if the .0 service pack 2 and . EnrolmentClient.NET 3.5 setup again 39)While installing the client below error is seen during setup – An error occurred while installing system components for UID.0 service pack 2 cumulative updates. Hence we will no longer face the ngen.NET Framework 3.2 Frequently Asked Questions This Download will contain Microsoft .5 service pack 1 is a cumulative update that contains . © UIDAI. 38).0.5 SP1 download has been abruptly stopped (could be due to various reason or due to connectivity issues ).exe error.NET Framework 3. Setup cannot continue until all system components have been successfully installed. Kindly make sure the Laptop/Desktop is connected while installing . 2 Frequently Asked Questions This is seen if the dependent software are not installed on laptop/desktop (Aadhaar Bio-metric Components etc ) Kindly follow un-installation procedure as stated below • To un-install the application.Version 1. 2010 Page 29 of 35 .1.NET Framework 3.2.1. © UIDAI.5.0. Windows Installer 4.5 SP1.0.0.1. go to “Control Panel -> Add/Remove Programs” and remove the installed components in the following order: • AADHAAR Enrolment Client • VendorDeviceManager • L SCAN Essentials 6.0 Runtime • I SCAN Essentials 16.400 Runtime • AADHAAR Biometrics Components • Vcredist Setup • Aadhaar QSS SDK Setup PLEASE FOLLOW THE ORDER OF UNINSTALLATION (Also refer Pre-requsites in Readme doc received Along with Aadhaar Enrolment Client zip folder) Please note that un-installation of the above components will not uninstall any of the pre-requisites that would have been installed. Windows Installer 3. viz. MICROSOFT SQL SERVER 2008 R2 EXPRESS. . Version 1. Click on OK and un-install from Add and Remove Programs if still the issue exists escalate to L2 Engineers.2 Frequently Asked Questions 40)While un-installing the Aadhaar Bio-metric vendor device manager (I-Scan sdk) Error 1001 : An exception occurred while uninstalling.1. 41) While searching any object from Aadhaar Enrolment client window getting an error : Login failed for user ‘uid’ (Ref below screen shot) This is seen if the password entered for SQL express 2008 is other then the one mentioned installation guide. (Ideally should be ‘Aadhaar123’) © UIDAI.0. 2010 Page 30 of 35 . Click on “Next >” button to proceed with the installation Note :If SQL Server administrators is not selected then please click on “Add Current User” button to add the current admin user.2 Frequently Asked Questions Select “Mixed Mode (SQL Server authentication and Windows authentication)” as “Authentication Mode” and Enter password for system administrator (sa) account as “Aadhaar123” and confirm the same password. 2010 Page 31 of 35 .Version 1.0. 42)While uninstalling SQL 2008 R2 getting an SQL Network Interfaces error:26 – Error Locating Server/Instance Specified © UIDAI.1. L1_Biometric_Installa tion. 43)While logging into Aadhaar Enrolment Client getting an error “Object reference not set to an instance of an object” Invalid user name and password. 2010 .ldf from Log folder. Go to C:\ProgramFiles\Microsoft SQL Server and delete the AADHAAREnrolmentClient. where the instance created in earlier SQL 2008 R2 installation is deleted completly.docx 45) L1 Identity Slap Scan is not being recognized by Aadhaar Enrolment client? Kindly stop and start the services as guide below : Make sure only one (Vendor) VDM is running for particular Device (Slap Scan) and Go to Run and type services. 44) Where can get installation guide for L1 Identity devices ? Refer below doc for installation guide.0.Version 1.1. If still a issues contact UID Technical Support /Help desk. This is due to incomplete SQL 2008 R2 un-installation.msc Stop the below services o o o o L1 Agile TP VDM for AADHAAR L1 ID MobileEyes VDM Service AADHAAR Camera Vendor Device Manager AADHAAR Biometrics Device Manager Page 32 of 35 © UIDAI.mdf from Data folder and AADHAAREnrolmentClient_log.2 Frequently Asked Questions Kindly contact system administrator to un-install SQL 2008 R2. SQL 2008 And make sure there is no folder in the below mentioned path : Start All Programs SQL 2008 (if any kindly delete the folder). Kindly un-install Aadhaar Enrolment Client.2 Frequently Asked Questions Now Start the services o o o o AADHAAR Camera Vendor Device Manager AADHAAR Biometrics Device Manager L1 Agile TP VDM for AADHAAR L1 ID MobileEyes VDM Service If still the issue contact UID Techsupport / Help desk.1. Kindly contact Techsupport to fix this issue. Once done Install SQL 2008 R2 and Aadhaar Enrolment Client. © UIDAI. 2010 Page 33 of 35 . 46) I am getting below error while logging into Aadhaar Enrolment Client? This is due to SQL instance not being removed completely during un-installation.Version 1.0. 47) While installing aadhaar enrolment client getting an error While installing Aadhaar Enrolment Client Database is not created hence getting the attached error. 2010 Page 34 of 35 . seen during client installation when tried to login? First of all disable antivirus software and un-install Aadhaar Enrolment Client.2 Frequently Asked Questions 48) While logging into Aadhaar Enrolment Client getting an SQL time out error . 49) How to install L1 devices ? Refer below attachment for installation guide : 05 L1_Biometric_Installation.docx 50) How to upgrade firmware on L1 devices ? Kindly follow the steps below : 15 L-1_Firmware_Update_Doc. Once uninstalled restart the computer and then install Aadhaar Enrolment Client.docx 51) How configure Google ime ? Follow the below steps from the attached doc 06 AADHAAR_Googel_ime_configuration.docx © UIDAI.docx 52) Find the list of known issues and work-arounds as listed below : 13 Known_Issues_with_Workaround. If still an issue Kindly contact Techsupport to fix this issue.1.0.Version 1. 5 SP1. go to “Control Panel -> Add/Remove Programs” and remove the installed components in the following order: • AADHAAR Enrolment Client – Windows • VendorDeviceManager • L SCAN Essentials 6.Version 1.0. un-install as guide below : Login to the machine with an account having administrative access.400 Runtime • AADHAAR QSS SDK 5. .1 • • • Aadhaar Enrolment Un-installation document If the Bio-metric VDM’s are from Cross Match Technologies. viz. © UIDAI. un-install as guided below : Login to the machine with an account having administrative access. 5.0. 2010 Page 35 of 35 .5.1.0. Windows Installer 4.1.NET Framework 3.0 Runtime • I SCAN Essentials 16. Windows Installer 3.2 • • • If the Bio-metric VDM’s are from L1 Identity Devices.2. Stop all the services as mentioned in the section “Verifying the Correct Installation of Biometrics Components” To un-install the application.1. MICROSOFT SQL SERVER 2008 R2 EXPRESS. go to “Control Panel -> Add/Remove Programs” and remove the installed components in the following order: • AADHAAR Enrolment Client – Windows • L1 Agile TP VDM for AADHAAR • L1 ID MobileEyes VDM Service • AADHAAR QSS SDK o Please note that un-installation of the above components will not uninstall any of the pre-requisites that would have been installed. Stop all the services as mentioned in the section “Verifying the Correct Installation of Biometrics Components” To un-install the application.2 Frequently Asked Questions 5.