Information GuideVOPAK TERMINAL TTR VOPAK TERMINAL BOTLEK (ZUID) Torontostraat 19 Welplaatweg 115 3197 KN Botlek Rotterdam 3197 KS Rotterdam-Botlek Harbour no. 4530 Harbour no. 4110 Rotterdam The Netherlands The Netherlands Logistics Logistics T: +31 104729682/3 T: +31 (0)181 270 830 Customer service representatives Customer service representatives T: +31 104729728 T: +31 104729728 F: +31 104381409 F: +31 104381409 E:
[email protected] E:
[email protected] W: www.vopakbenelux.com W: www.vopakbenelux.com Slot booking Slot booking VOPAK TERMINAL CHEMIEHAVEN Chemiestraat 10 3197 KB Rotterdam-Botlek Harbour no. 4202 Rotterdam The Netherlands Logistics T: +31 (0)10 4724 965/964 Customer service representatives T: +31 104729728 F: +31 104381409 E:
[email protected] W: www.vopakbenelux.com Slot booking VOPAK TERMINAL LINKEROEVER VOPAK TERMINAL EUROTANK Haandorpweg Industrieweg 16 B 9130 Kallo B 2030 Antwerpen Harbour no. 1313 Harbour no. 399 Belgium Belgium Customer service representatives Customer service representatives T : +32 3 730 11 54/55/56 T: +32 3 545 73 15/38/39/40 F : +32 3 730 11 99 F: +32 3 542 49 14 E :
[email protected] E:
[email protected] First Come First Served First Come First Served VOPAK TERMINAL VLAARDINGEN Kon. Wilhelminahaven ZOZ 1 3134 KH Vlaardingen Harbour no. 625 Truck planning T : +31 10 4608 800 Customer service representatives T: +31 10 4608 610 / 611 / 612 / 614 / 732 / 782 F: +31 10 4608 616 E:
[email protected] Slot booking VOPAK TERMINAL ACS Scheldelaan 410 B 2040 Antwerpen Harbour no. 499-503 Belgium Customer service representatives T: +32 3 546 03 15/14/05 F: +32 3 541 37 55 E:
[email protected] First Come First Served Terminal Overview We are also deeply committed to human and environmental safety. and as such we assume it will be updated to reflect any adjustments and changes to the situation. is to load and unload cargo as quickly as possible. and ours. and clearly defined agreements between the two parties.4 Road Handling Vopak Marc van den Broeck Managing Director NV Trafuco We have read the Vopak Road Handling Guide with attention and interest. The relationship between the terminal and the carrier. but in this case it makes a great deal of sense. In this Carriers’ Guide. the Guide covers the situation in effect today. Vopak describes the way in which the company safeguards its objective of rapid and correct interaction. Our clients are entitled to high-quality service from both the terminal and the carrier. Naturally. Vopak’s ultimate goal. We congratulate Vopak on this initiative! . It may be unusual for the intended audience to write the foreword for a guide like this. are very important. We aim to deliver our customers excellent service in a sustainable way. Good luck! . One way of doing so is to be transparent on our working practices and keep you and your drivers connected with us. In order to deliver the best service to our joint customers we like to work together with you. Please contact us if you need more information or like to discuss whatever subject to improve our service. It is our ambition to excel in a strongly rooted culture of safety. Vlaardingen and Antwerp terminals. This booklet provides you hopefully with easily accessible and clear information on our operational and safety standards. flawless execution and operational excellence. We cannot do this on our own. I hope it will help you with safe and efficient truck handling at our Rotterdam. Vopak Road Handling 5 Jan Bert Schutrops President Vopak Chemicals EMEA Connect with carriers Vopak is the world’s leading independent tank storage operator. . indd 16 08-08-11 16:08 26 27 28 Legislation Vopak Road Handling 39 Third parties Behavior 30 Vopak Terminal information Vopak Terminal Linkeroever . Vopak Road Handling 7 Index 08 14 16 Road Handling Vopak Safety Planning Arrival to Departure Driver & Truck Driver Security Driver & Truck Arrival Terminal Fill in request form To weighbridge Weigh Vehicle Driver Operator Operator Operator Driver Driver & Truck Hand over Vopak To loading station. get truck Receive Vopak Work Order Load / Discharge work order ready Driver & Truck Driver & Truck Driver Logistics Logistics Weigh Vehicle To parking lot 16 Walk to logistics Receive final documents 18 22 Arrival to Handling request Equipment departure form VCG_eng_v05. 8 Road Handling Vopak Safety . First of all. terminal (what is allowed. will receive a copy of the terminal safety regulations. including forklifts. see next page. drivers must be fully trained. motorized vehicles. what is not allowed). to enter Vopak Terminals if they: • Are able to understand and speak one This picture represents the desired of the three official ADR languages process. It is important for drivers to follow all the safety instructions of Vopak employees at These terminal safety regulations provide all times. The Belgian terminals are • Have successfully completed the Vopak already using this process. occupants and other appropriate safety French and German). • Are wearing the minimum required Terminal safety regulations pass personal protection equipment. Dutch locations. This safety test is available in Dutch and • Seat belts are present and worn by all the three official ADR languages (English. French and German) or the mented in the short term at Vopak’s local language (Dutch). confirmed to be in safe working order. The • Loads are secured and do not exceed induction is also an objective measure- design specifications. Drivers are allowed induction process. The use of mobile phones is instructions for: restricted to inside of the office building(s) • The general code of conduct at the at Vopak terminals. Vopak Road Handling 9 Basic safety rules Smoking is not allowed at Vopak There are a few basic safety rules that are Terminals. This process will be imple- (English. The induction brings devices are used as intended. • Traffic rules (for road traffic). ment of the language skills the driver • The local road safety regulations are needs to have for basic communication fully complied with. except for clear indicated important to follow. onsite dedicated zones. Safety Induction. between our staff and the driver in case of an emergency. should only be operated if: Safety induction • The vehicle is appropriate for the Drivers who pass the safety induction are purpose and has been inspected and granted access for a period of one year. safety to the drivers’ attention. qualified and medically fit to drive and The figure on page 10 explains the safety operate their vehicle. the driver next page. . see After registration in the system. Moreover. 10 Road Handling Vopak Not allowed at terminal Already passed safety induction? Arrival at terminal Allowed at terminal check check and receive copy of safety regulations Not blacklisted? Safety presentation check Safety test check Second safety test check same day Third safety test day after check Example safety induction process . Wear the badge visibly & please hand your pass in to reception on leaving VTE alarmsirenes VTE begin alarm evacuatie invacuatie einde alarm S..... Vopak Road Handling 11 Firma Contactpersoon Kenteken Datum Aankomst Company Contact Car registration Date Time in OP DE TERMINAL ON THE TERMINAL RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN: THANK YOU FOR FOLLOWING OUR SAFETY REGULATIONS: Handtekening contactpersoon: .................. Einde onderhoud: ....O..........S........ 230 VOLG INSTRUCTIES TERMINALPERSONEEL FOLLOW INSTRUCTIONS TERMINALPERSONNEL Example safety regulations pass ..................... • How to report incidents and near misses. a product information sheet is attached that indicates the required PPEs for loading that particular product. a product information card can • What to do in case of an alarm. On teminal Vlaardingen the use of High Visibility clothing or vest is obliged. The driver is responsible for providing the required PPEs. safety glasses. It is recommended that chemical safety suits meet the following specifications: The figure on page 11 shows an example • EN 14605: ‘protective clothing against of a safety regulations pass. At the terminals. safety • EN 531: ‘protective clothing for shoes and covered or protected arms and protection against heat’. liquid chemicals’.12 Road Handling Vopak • The use of Personal Protective prescribed by the ADR legislation. For certain dangerous goods products. There is a tolerance zone (where no PPEs are required) at each terminal near the traffic department. If Equipment (PPE). to allow drivers to get into and out of their trucks comfortably when retrieving the required documents after loading. n legs. Please note that the safety measures at our terminals may be more stringent than . type 4 ‘spray-tight connections‘ (former indications EN Personal Protective Equipment 465 and EN 1511). and it is also clearly marked on the ground. be provided by the terminals at any time. full-protection chemical safety suits are required in addition to the standard PPEs. When a driver receives the loading documents. required. are a safety helmet. Signs using the pictographs on the next page indicate the operational zone. the minimum required • EN 1149: ‘protective clothing: electro- Personal Protective Equipments (PPEs) static resistant’. Mobile phones are not allowed. The maximum speed limit onsite. building Access is not allowed without sites and loading bays. building sites and High visibility clothing are loading bays. Safety shoes are compulsory onsite and at jetties. gather at the assembly point. building it is not allowed to work on sites and loading bays. Safety belts are compulsory onsite. building sites and loading bays. building place on top of the vehicle. TTR and Chemiehaven onsite and at jetties. An overall/safety jacket is compulsory onsite and at jetties. building sites and loading bays. top of a vehicle without terminal fall protection in place. When working on top of the tankcar / container the safety railing must be raised. sites and loading bays. Indicates an assembly point. . Safety gloves are compulsory onsite and at jetties. permission or when accompa- nied. At Safety glasses are compulsory Botlek. When the alarm signal sounds. compulsory onsite and at jetties. Vopak Road Handling 13 Safety sign overview A safety helmet is compulsory The safety barrier must be in onsite and at jetties. 14 Road Handling Vopak Planning . Carriers are free to pick any available slot. • FCFS: First Come First Served is a service policy whereby the requests for carrier loading are handled in the order in which they arrive at the terminal. The choice of process type is primarily based on customer and carrier preferences and terminal layout. Vopak Road Handling 15 Terminal Planning How? ACS First Come First Served (FCFS) No planning Eurotank First Come First Served (FCFS) No planning Linkeroever First Come First Served (FCFS) No planning Botlek (Zuid) Slot booking via Internet https://sbs. without other biases or preferences. whereas the terminals in the Netherlands make use of the slot booking process.com Vlaardingen Slot booking via telephone +31 10 4608 800 In general there are two different types of truck planning.vopak.com Chemiehaven Slot booking via Internet https://sbs. n .vopak. • Slot booking: time-slot booking is a service policy whereby carriers are required to book a pre-specified time slot for loading or discharging in advance.vopak. The terminals in Belgium make use of the FCFS process.com TTR Slot booking via Internet https://sbs. 16 Road Handling Vopak Arrival to Departure Driver & Truck Driver Security Driver & Truck Arrival Terminal Fill in request form To weighbridge Driver Operator Operator Operator Driver Hand over Vopak Receive Vopak Work Order Load / Discharge work order Driver & Truck Driver & Truck Driver Logistics Weigh Vehicle To parking lot Walk to logistics . Vopak Road Handling 17 Driver & Truck Driver & Truck Driver Logistics Weigh Vehicle To parking lot Walk to logistics Driver & Truck Driver Driver Logistics To loading station, get truck Back to truck with Vopak Make Vopak work order ready work order Logistics Driver Driver ready to leave Receive final documents Example truck handling process 18 Road Handling Vopak Handling Request Form Vopak Road Handling 19 Top of the form Operation Indicate which operation: loading/unloading Order information Product Product denomination or product code given by the principal and known to the terminal Order nr. (Un)loading reference, given by the principal and known to the terminal Quantity Quantity given by the principal with corresponding Unit Of Measurement Planned Slot Assigned time slot (if applicable) Driver Name of the driver Haulage company Name of the Haulage company ADR Indicate whether the product is ADR-classified Customs Destination Destination given by the principal or origin as listed in the delivery papers Border crossings Only applicable for destinations outside the EC Office destination Only applicable for destinations outside the EC or transit material Vehicle nationality of the transport By train Indicate whether the transport (or a route section) is via rail (check the maximum allowed weight) By ship Indicate whether the transport (or a route section) is traveling via sea (check the maximum allowed weight and conformity with IMDG) Identification Max gross weight Depends on the countries to be traveled through Empty weight Weight upon arrival (before loading) Truck registration Truck type Only applicable for ADR Trailer registration ADR Tank code Only applicable for ADR Chassis registration Tank-container number Only applicable for containers ADR Tank code Only applicable for ADR/IMDG terminals: • Use chemical names instead of brand On the entry form. the driver fills out the names on cleaning certificates. German.20 Road Handling Vopak Important points of attention • People under the age of eighteen. the operator compares • All tank trucks and tank containers the work instruction with the capacities need to be clean and dry unless the indicated on the truck and checks off a customer has given written approval for checklist. the loading dock. calculate the maximum quantities that • Use only cleaning certificates in can be loaded in each compartment. French or Dutch. The truck’s compartment sizes to be used. pets There are some points of attention that and family are not allowed to enter the are important for drivers arriving at Vopak terminal. If the compartment sizes do not the previous cargo. compartments must have been cleaned The stated capacities will be used to are clearly marked. At English. correspond with the capacities on the . 500 liter). If this key information is important drivers know the equipment unknown. which do not require a specific fill would like to emphasize that it is very percentage. n For ADR products. ADR products should be loaded to more than 80% or less than . We present. the truck turnaround time will they are using. mark yes Cleaned and dry If compartments are clean and dry. mark yes Vacuum test certificate If certificate is available. it is important to know whether there are baffle plates in the truck/container because the minimum or maximum weight to be loaded may depend on it. Vopak Road Handling 21 Operational information Compartments Mark the compartments to be loaded/unloaded with an ’X’ Capacity 100% Only for loadings: enter the total capacity per compartment Baffle plates Only for ADR loadings: state whether the compartment is equipped with baffle plates Previous cargo Name of previous cargo in the compartment Other cargo on board Indicate whether there is other cargo already on board upon arrival Flushed with nitrogen If flushed with nitrogen. the truck will not be 20% of the compartment’s gross capacity loaded and will be sent back to the traffic (if the compartment volume is greater department for recalculations. increase. unless baffle plates are increasing the truck turnaround time. thus than 7. mark yes Bottom valve closed If bottom valves are closed. mark yes Current temperature The temperature within the compartments Statement and signature Date Note the current date Signature Signature of the driver confirming he or she agrees with the statement work instruction. 22 Road Handling Vopak Equipment . Free area Min. • Around the manhole. thereby losing its purpose. stops immediately when compartments • Inside the tank. lowered far enough into the manhole. compartment capacity corresponds with the capacity the driver has filled out on his entry form. If the loading arm cannot be neath the manhole. the • The raised edge of the manhole should liquiphant may not be completely inside be less than 100 mm high. Vopak Road Handling 23 Manhole requirements for top-loading This places some requirements on the size For trucks that are loaded via top-loading. such as baffle plates under- percentage. there may be no have reached the maximum fill obstacles. ø 650mm Max 100mm Cone of loading arm Min. of the manholes: a minimum manhole diameter is required for safety reasons. the liquiphant is considered as safety-critical equipment for truck loading. the truck. ø 450mm Tank compartment No obstacles in area under the manhole . there should be a Though the operator checks whether the free area of at least 650 mm. All loading arms • The diameter of the manhole should be contain a liquiphant to make sure loading at least 450 mm. long as the container is placed at the end • The need for fewer manipulations of the chassis. of handrails is compulsory. As a result. Drivers will to the bag without entering the be informed onsite of the maximum container. • The potential deviation between the nominal and loaded quantities is lower Chassis for single-compartment trucks. will not be accepted due to the danger of compartment trucks: in multiple. Trucks upon with the terminal well in advance. • The order process: calculating the Fall protection maximum fill quantities takes less time Containers and trucks must be equipped for single-compartment trucks. Loading/unloading 20’ sequence must be monitored in order containers on 40’ chassis is possible. compartment before loading depends • It must be possible to connect the hose on the product to be loaded.24 Road Handling Vopak Single-compartment trucks are safer temperature. There are mobile fall • The loading process: only one manhole protection stairs available for use at the has to be opened by the driver and the terminal. as to balance the truck. The turnaround less than 40º C) will be rejected for time for single-compartment trucks is loading. with a handrail. the use after filling every compartment separately. Compartments with a and more efficient higher temperature than the local Where possible. the load for a single product will be rejected following conditions must at least be met: for loading. a maximum of four different The handling of flexibags must be agreed compartments will be accepted. If placed in the middle. tripping and the difficulty manipulating compartment trucks. Chassis with a gap behind the container • The even spread of product in single. chassis has a fully covered platform. with more than four compartments to In order to handle flexibags safely. shorter for the following reasons. . single-compartment maximum temperature (which is often trucks should be used. the reduces the potential risk of accidents/ container will only be loaded if the incidents. • The chassis at the back of the container needs to be long enough and covered. Maximum number of compartments Handling flexibags Per product. but these stairs cannot reach all loading arm does not have to be replaced areas of the terminals. Compartment temperature before so that it can be used to safely make loading the required connections/ manipula- The maximum temperature of a tions. the loading the hoses. Vopak Road Handling 25 • Driver (+ extra help) must monitor this instructions are followed carefully. the operation. Signs with instructions for the correct manipulation of the grounding cable are present at every loading dock. n Grounding Grounding ensures that all exposed conductive surfaces are at the same electrical potential as the surface of the earth. If the . Connection of the grounding cable is mandatory. The driver connects and disconnects the grounding cable to/from the metal connection point on the truck and the operator checks whether the connection has been made properly (‘green light’). grounding cable can be easily and safely manipulated. the maximum allowed weight based on the ADR rules. the traffic coordinator will the equipment does not fulfill these check the total expected weight versus requirements. n . and may differ may differ. the quantity to be loaded will be adjusted. If this maximum weight risks being exceeded when loading the requested quantity. suitable equipment that meets both During preparation of the work instruction customer order and ADR requirements. The rule our terminals follow is from the requested quantity. by the terminal.26 Road Handling Vopak Legislation ADR maximum degree of filling Maximum weight The maximum quantity of product to be Depending on the countries to be traveled loaded is calculated per compartment. through. It is the that the lowest maximum allowed weight responsibility of the carrier to present will apply to the loading operation. the vehicle may be rejected the applicable maximum allowed weight. If for loading. vehicle’s arrival or departure. inspection. If actual (un)loading takes place. Vopak Road Handling 27 Third parties Surveyor Customs Depending on the customer’s instruc. This customs process might increase the truck turnaround time significantly. Depending on the customs status of the tions. work instruction for (un)loading. The activities of it is possible that customs or excise the surveyor may be performed before authorities must be notified of the and/or after (un)loading (e. possibly after a physical check of the documents and/or the product itself. applicable. the driver will be informed by The authorities may have to formally the traffic coordinator upon receipt of the witness and approve the (un)loading. n .g. before sampling and analysis and so forth).. supervised by a surveyor. the (un)loading process has to be product(s) delivered or to be dispatched. 28 Road Handling Vopak Behavior . mobile phone. • Do not enter a confined space without • Do not use electrical apparatus in the the proper permit. contractors and surveyors) will Vopak personnel. • Do not perform cold work or hot work • Use terminal equipment only when without a permit. while their stay at the terminal.. terminals: • Respect the terminal traffic regulations (e. operational handling. including the (un) loading the vehicle. sanction is a warning. will be considered. unless instructed temporary blacklisting. After a severe • Do not stay near the vehicle during violation and/or recurring violations. • Wear proper PPE as prescribed. We working at heights. Vopak Management will determine a • Do not use electrical apparatus outside sanction based on the nature of the the operational zone without a proper violation and the person’s history of permit. n . operational zone without a proper permit (e. from three weeks otherwise. speed limit). would like to ask all carriers to observe • Do not enter the terminal in an intoxi- these regulations when entering our cated condition (drugs & alcohol). the first • Do not smoke or create a flame.g. For minor violations. authorized. camera and If the above regulations are not followed. Vopak Road Handling 29 In general we expect that all third parties • Always follow instructions given by (drivers. respect the terminal regulations during • Leave the key in the ignition lock.. so forth). violations. up to permanently.g. proper use and housekeeping of the • Always use proper fall protection when sanitary installations for public use. 30 Road Handling Vopak Vopak terminal information . Vopak Road Handling 31 Vopak Terminal ACS . 32 Road Handling Vopak R2 A12 R2 A12 A1 Antwerpen Vopak Terminal ACS Address Contact Scheldelaan 410 Customer service representatives B 2040 Antwerpen T : +32 3 546 03 15/14/05 Harbour
[email protected] . 499-503 F : +32 3 541 37 55 Belgium E : vta. This e-mail or fax Planning and arrival handling should contain all the information The terminal uses the First Come. Vopak Road Handling 33 Hours of operation required to issue a correct invoice. email or fax by the company that will be paying for the overtime. All operations outside these hours In certain cases. reference number. First . address and VAT All service fees apply to operations during number. (check-in).e. normal working hours. • Customs documents • Overtime system full Request for overtime should be submitted Overtime will be charged irrespective of before 15h00 by phone and confirmed by the late or non-arrival of the truck. i. Legal perform loadings in overtime: holidays and their compensation days are • Intervention of a third party (surveyor) treated as Sundays. from 08h00 to 17h00. we will not be able to are subject to overtime fees.. such Monday through Friday: 08h00 – 15h30 as the complete company name. trucks sometimes have to cross the public road for loading/unloading operations. Weighing before and after loading For loadings that do not take place at an automatic truck-loading gantry. depending on the product/tank combination. cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40° C. licenses. • Unloading is bottom-unloading. Operations • Most loading is top-loading by automatic truck-loading gantry (North/ South). There is no slot booking system.34 Road Handling Vopak Served principle. • Vopak Terminal ACS is divided into North and South area. The weighing procedure is illustrated by the three pictures. n . This procedure also applies to unloading operations. weighing takes place at the unmanned weigh- bridge. there is also some bottom–loading.g. however. Carriers should make sure all required documents (e. The same procedure must also be followed after loading/unloading. positioned on the North side of the terminal. Vopak Road Handling 35 Vopak Terminal Eurotank . 399 F : +32 3 542 49 14 Belgium E : vte.com
[email protected] Road Handling Vopak A12 R2 A1 A12 A11 Antwerpen Vopak Terminal Eurotank Address Contact Industrieweg 16 Customer service representatives B 2030 Antwerpen T : +32 3 545 73 15/38/39/40 Harbour no. address and VAT Overtime will be charged from 16h00 number. we will not be able to 15h00 (Friday). reference number. Requests for overtime should • Customs documents be submitted and confirmed by e-mail or • Overtime system full . as the complete company name. (Monday through Thursday) and from In certain cases. such operations during normal working hours. Vopak Road Handling 37 Hours of operation fax by the transport company/customer Monday through Thursday: 08h00 by 15h00 on the same day at the latest – 16h00 (check-in) . Legal holidays and their perform loadings in overtime: compensation days are treated as • Intervention of a third party (surveyor) Sundays.Friday: 08h00 (from Monday through Thursday ) and by – 15h00 (check-in). This e-mail or fax present themselves at the terminal no should contain all the information later than noon. 14h00 at the latest (Friday) (request a Trucks requiring blending operations must minimum of two hours). All service fees apply to required to issue a correct invoice. Operations • Both top. after that time. First Served principle.38 Road Handling Vopak Overtime will be charged with a minimum of two hours. • Truck handling stops every workday at 20h00.g.and bottom-loading are available. irrespective of the late or non-arrival of the truck. Planning and arrival handling The terminal uses the First Come. n . depending on the tank/ product combination. • There is only limited automatic truck loading. licenses. cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40° C. most vehicles need to pass the weighbridge before and after (un) loading. the loading gantries are used for handling railcars. Carriers should make sure all required documents (e. There is no slot booking system. Vopak Road Handling 39 Vopak Terminal Linkeroever .
[email protected] Road Handling Vopak R2 A11 A11 Beveren Zwijndrecht Antwerpen Vopak Terminal Linkeroever Address Contact Haandorpweg Customer service representatives B 9130 Kallo T : +32 3 730 11 54/55/56 Harbour no. 1313 F : +32 3 730 11 99 Belgium E : vtl.com . address and VAT (check-in). number. All service fees apply to operations during normal working hours. Legal • Intervention of a third party (surveyor) holidays and their compensation days are • Customs documents treated as Sundays. we will not be able to to 17h00. such Served principle. i. First required to issue a correct invoice. There is no slot booking . Monday through Friday: 08h00 – 16h00 reference number. Vopak Road Handling 41 Hours of operation as the complete company name. This e-mail or fax Planning and arrival handling should contain all the information The terminal uses the First Come. e-mail or fax by the company that will be paying the overtime. from 08 h00 In certain cases. • Overtime system full Request for overtime should be submitted Overtime will be charged irrespective of before 15h00 by phone and confirmed by the late or non-arrival of the truck. All operations outside these perform loadings in overtime: hours are subject to overtime fees.e.. tank does not exceed 40° C. activated. with the following meanings: . terminal. the • All loading is top-loading on an driver should prepare to enter the automatic truck-loading gantry.Orange: access to the terminal has not yet been activated.42 Road Handling Vopak system. Carriers should make sure all -G reen: access to the terminal had been required documents (e. • Truck license plate. the vehicle should enter cleaning certificates) are available upon within the next ten minutes. • Carrier name. . • Gate check-in time.g. licenses. The information is displayed in three colors. These screens display the following information (one line per vehicle): • Loading bay number. n Upon check-in the driver will receive a badge that will open the gate upon entrance. onsite for that bay. Television screens have been installed at the gate house and at the traffic department to allow the driver to check the terminal entry status. • Unloading is bottom-unloading. or access arrival and that the temperature of the will be deactivated. but will be activated Operations within the next twenty minutes.Red: access to the terminal has not yet been activated. which means that the Vopak Terminal Linkeroever is equipped maximum number of vehicles is already with a terminal access control system. . Vopak Road Handling 43 Vopak Terminal Botlek . vopakbenelux. 4110 Customer service representatives Rotterdam T: +31 104729728 The Netherlands F: +31 104381409 E: service.44 Road Handling Vopak Rozenburg A15 Botlek Rotterdam A15 Hoogvliet Vopak Terminal Botlek Address Contact Welplaatweg 115 Logistics 3197 KS Rotterdam-Botlek T: +31 104729682/3 Harbour no.com .com W: www.nl@vopak. • Customs documents • Overtime system full Requests for overtime should be Overtime will be charged irrespective of submitted before 16h00 by phone and the late or non-arrival of the truck. All operations outside these hours In certain cases. Vopak Road Handling 45 Hours of operation information required to issue a correct Monday through Friday: 07h00 – 23h00. invoice.. Planning and arrival handling This e-mail or fax should contain all the Vopak Terminal Botlek uses slot booking . confirmed by e-mail or fax by the company that will be paying the overtime. we will not be able to are subject to overtime fees. reference number. name. such as the complete company Last check in at 22h00.e. Legal perform loadings in overtime: holidays and their compensation days are • Intervention of a third party (surveyor) treated as Sundays. i. address and All service fees apply to operations during VAT number. normal working hours. from 07h00 to 22h30. If there are no slots available. Slots for the following day (morning) may be booked until 19h00. identification. Upon arrival.46 Road Handling Vopak appointments to reduce waiting times available upon arrival. If there are no slots available. Drivers who show up late for their slots (i.. Operations Vopak guarantees up to two hours • All product loadings are top-loading on loading time for correctly booked slots. n proportionally. They should make sure all required documents (e. drivers will be asked to leave our premises. customer has given written approval for At Vopak Terminal Botlek.e. the availability of open slots will determine (un)loading time. 14h00. thirty minutes before the start of their • All discharge trucks need to be booked slot. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. After receiving the customer’s name and customer’s Reference number. licenses. Customer parcels and to assure fast and well-organized are only released to the correct Product handling. drivers will be asked to leave our premises. drivers should arrive at least gantry. vehicle or a combination of vehicles. less than thirty minutes before the start of the slot time) will only be served if a new (un) loading slot is available. In case of multiple orders per weighed before and after discharge. cleaning certificates) are . All tank trucks and tank containers need transport companies are requested to to be clean. the • The temperature of the tank may not guaranteed slot time will be extended exceed 30° C. Reference number and Product name. dry and odorless unless the book a slot via the slot booking system..g. For clean containers a same day (afternoon) may be booked until vacuum test certificate is required. In a weighbridge on a truck loading addition. all drivers must report to the gate house and complete the handling request form. If drivers show up without a booked slot. slots for the the previous cargo. Vopak Road Handling 47 Vopak Terminal Chemiehaven .
[email protected] .vopakbenelux. 4202 Customer service representatives Rotterdam T: +31 104729728 The Netherlands F: +31 104381409 E: service.com W: www.48 Road Handling Vopak Rozenburg A15 Botlek Rotterdam A15 Hoogvliet Vopak Terminal Chemiehaven Address Contact Chemiestraat 10 Logistics 3197 KB Rotterdam-Botlek T: +31 (0)10-4724 965/964 Harbour no. address and VAT normal working hours. from 08h00 till number. Vopak Road Handling 49 Hours of operation should contain all the information Monday through Friday: 08h00 – 16h15. paying the overtime.e. All operations outside these hours are subject to overtime fees. required to issue a correct invoice. such Last check in at 15h15. Legal In certain cases. we will not be able to holidays and their compensation days are perform loadings in overtime: treated as Sundays • Intervention of a third party (surveyor) • Customs documents Request for overtime should be submitted • Overtime system full before 15h00 by phone and confirmed by Overtime will be charged irrespective of e-mail or fax by the company that will be the late or non-arrival of the truck. This e-mail or fax . to 16h15. i. All service fees apply to operations during reference number. as the complete company name. transport companies are customer has given written approval for requested to book a slot via the slot the previous cargo. identifi- .g. Chemiehaven. They should make sure all required documents (e. n extended proportionally. drivers will be asked to leave our premises. For clean containers a booking system. licenses. the guaranteed slot time will be exceed 30° C. (un)loading slots need to be booked at least 24 hours before (un) Operations loading. At Vopak Terminal vacuum test certificate is required. the availability of open slots will determine (un)loading time. least thirty minutes before the start of • All discharge trucks need to be their booked slot time.50 Road Handling Vopak Planning and arrival handling cation.e. Vopak guarantees up to two • All product loadings are top-loading on hours’ loading time for correctly booked a weighbridge on a truck loading slots. name and customer’s Reference number. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. If there are no slots available. If there are no slots available.. ized handling. Upon arrival. orders per vehicle or a combination of • The temperature of the tank may not vehicles. After receiving the All tank trucks and tank containers must customer’s Reference number and be clean. cleaning certificate) are Vopak Terminal Chemiehaven uses slot available upon arrival. In addition. If drivers show up without a booked slot. Customer parcels booking appointments to reduce waiting are only released to the correct Product times and to assure fast and well-organ. drivers will be asked to leave our premises. unless the Product name. Drivers who show up late for their slots (i. drivers should arrive at gantry. In case of multiple weighed before and after discharge. lees than thirty minutes before the start of the slot) will only be served if a new (un)loading slot is available. dry and odorless. . all drivers need to report to the gate house and complete the handling request form. Vopak Road Handling 51 Vopak Terminal TTR . com .com W: www.52 Road Handling Vopak Rozenburg A15 Botlek Rotterdam Hoogvliet Vopak Terminal TTR Address Contact Torontostraat 19 Logistics 3197 KN Botlek Rotterdam T: +31 (0)181-270 830 Harbour no.nl@vopak. 4530 Customer service representatives Rotterdam T: +31 104729728 The Netherlands F: +31 104381409 E: service.vopakbenelux. i. Legal In certain cases. 16h00. company that will be paying the overtime. information required to issue a correct Last check in at 15h15. from 08h15 to VAT number. reference number.e.. Vopak Road Handling 53 Hours of operation This e-mail or fax should contain all the Monday through Friday: 08h00 – 16h15. address and normal working hours. such as the complete company All service fees apply to operations during name. invoice. we will not be able to holidays and their compensation days are perform loadings in overtime: treated as Sundays • Intervention of a third party (surveyor) • Customs documents Requests for overtime should be • Overtime system full submitted before 15h00 by phone and Overtime will be charged irrespective of confirmed by e-mail or fax by the the late or non-arrival of the truck. All operations outside these hours are subject to overtime fees. . all drivers need to report at Vopak Terminal TTR uses slot booking the gate house and complete the appointments to reduce waiting times handling request form. drivers will be asked to leave • The temperature of the tank may not our premises. less than thirty minutes before the start of the slot) will only be served if a new (un)loading slot is available. If drivers a weighbridge on a truck loading show up without a booked slot. Operations tion of vehicles. n limited number of parking spaces. . licenses. correct Product name and customer’s At Vopak Terminal TTR. They should make and to assure fast and well-organized sure all required documents (e. In addition. Drivers arriving more than two hours before the start of their slots will therefore be asked to come back at a later time. drivers should For clean containers a vacuum test arrive at least thirty minutes before the certificate is required. Our loading bay has a exceed 30° C.g.54 Road Handling Vopak Planning and arrival handling Upon arrival. After receiving the customer’s identification. Vopak guarantees up odorless unless the customer has given to two hours loading time for correctly written approval for the previous cargo.. If there are no slots before and after discharge. start of their booked slot. All tank trucks and need to be booked at least 24 hours tank containers must be clean. Drivers who show up late for their slots (i. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. the guaranteed slot time • All product loadings are top-loading on will be extended proportionally. drivers will be asked to leave our premises. If there are no slots available. available. availability of open slots will determine • All discharge trucks must be weighed (un)loading time. dry and before (un)loading. transport companies are requested to Customer parcels are only released to the book a slot via the slot booking system. cates) are available upon arrival. booked slots.e.. (un)loading slots Reference number. handling. cleaning certifi- Reference number and Product name. the gantry. In case of multiple orders per vehicle or a combina. Vopak Road Handling 55 Vopak Terminal Vlaardingen . com .56 Road Handling Vopak A20 A20 Schiedam A4 Vlaardingen ➜ exit 16 A4 Vopak Terminal Vlaardingen Address Contact Kon. 625 F : +31 10 4608 616 The Netherlands Customer service representatives T : +31 10 4608 610 / 611 / 612 / 614 / 732 / 782 F : +31 10 4608 616 E : am. Wilhelminahaven ZOZ 1 Truck planning 3134 KH Vlaardingen T : +31 10 4608 800 Harbour no.vlaardingen@vopak. ized handling. This Product code. After receiving the ment in advance by e-mail or fax by the customer’s Reference number and customer or the transport company. All service fees apply to operations during the normal working hours. Vopak Road Handling 57 Hours of operation invoice. address and Friday: 07h30 – 16h00. VAT number. such as the complete company Normal working hours: Monday through name. reference number. All operations outside these hours are subject to Planning and arrival handling overtime fees. Vopak Terminal Vlaardingen uses slot booking appointments to reduce waiting Requests for overtime should be times and to assure fast and well-organ- submitted to our customer service depart. transport companies are e-mail or fax should contain all the requested to contact the truck planning information required to issue a correct desk (+31 10 4608 800) to make a . 58 Road Handling Vopak specific handling appointment.g. n the gate house and complete the handling request form. Drivers are • All product loadings are top-loading on requested to report at least fifteen a weighbridge on a truck loading minutes before agreed slot booking time. the unmanned weighbridge near the entrance gate. licenses. no later Operations than one day prior to arrival. As Vlaardingen is a Vegoil terminal. trucks • All discharge trucks need to be will be handled in the first available free weighed before and after discharge on slot.All tank trucks and tank containers need to be clean and dry. identification. Customer parcels are only released to the correct Product code and customer’s Reference number. cleaning certifi- cates) are available upon arrival. They should make sure all required documents (e. Without a scheduled appointment.. drivers receive a badge Upon arrival. all drivers need to report to for automatic self-weighing. all tank trucks that are already (partially) loaded with other ADR-classified goods must request mixed loading permission prior to entering the terminal. Only certain class eight and nine goods are accepted at Vopak Vlaardingen. unless the customer has given written approval for the previous cargo. This permission must be requested when scheduling the appointment. . gantry. . com .” Royal Vopak Westerlaan 10 3016 CK Rotterdam P.O.“On customer service and reliability. Box 863 3000 AW Rotterdam The Netherlands Telephone: +31 (0)10 4002911 Fax: +31 (0)10 4139829 www.vopak.