Welcome Thank you for choosing the Gulf Air Falconflyer programme, which aims to bring you an ever increasing range of benefits and rewards whenever you fly with Gulf Air. In the following pages you will find all the information you need to take full advantage of those benefits. 1 Contents 3 Belonging Your membership card, what it means and how to use it 4-13 Enhancing The benefits of membership 14-16 Ascending How to become a Silver or Gold member 17 Earning How and where you earn miles from flying 18-20 Banking Your Standard Chartered Falconflyer Credit Card 21-33 Participating How and where you earn miles from our Partners 34-41 Redeeming How to redeem your miles 42 Contacting How to get in touch with us 43-54 Informing All the charts and information you need 55 Defining Membership Terms and Conditions 2 Belongings Your membership card, what it means and how to use it Temporary card Your membership card is all you need to Another easy way to join Falconflyer access the many special privileges that are Programme is the temporary cards. available to you. Temporary cards are available onboard, at our airport lounges, airport check-in In order to be recognised as a Gulf Air counters and our local sales offices. All you Falconflyer at every stage of your journey, have to do is request one from the staff and it’s important to make sure that your you are a member. membership number is quoted whenever a reservation is made, and that the name in The card has its unique numbers that can be the booking is exactly the same as the name quoted while checking-in for any Gulf Air on your card. flight. Also, please remember to present your card This will enable you to earn miles for your at check-in. This way, you can be sure of flight immediately. Information on how to receiving all the rewards and benefits that join and an easy guide to activate your are due to you. account are available at the back of the card. There are three levels of membership in the programme -Blue, Silver and Gold. The more you fly, the faster you achieve those higher levels and the extra benefits that they bring. 3 Enhancing The benefits of your membership Advance seat selection You’re welcome to select a specific seat Denotes a benefit for all members. when you make a reservation, subject to availability. That way you can sit next to Denotes a benefit for Silver and Gold members. an aisle or a window, as you prefer. Denotes a benefit for Gold members only. Miles You can earn miles whenever you fly on Gulf Air or on code-share services with Gulf Air flight numbers. You can also earn miles by using selected services from our programme partners – see pages 22-33 for more information. Nominated family members can even earn miles on your behalf. More information can be found on page 6. Life of miles Miles are valid for a period of three (3) years from the date on which a member undertakes the relevant flight or enters into the applicable transaction with a relevant partner. Unused miles will expire at the end of such validity period. 4 000 miles if the booking is done through a Gulf Air local office or through our World Wide Contact Centre. benefits.Gold members can book any time before Falconflyer Zone departure as long as the flights are open for Our award-winning members’ newsletter. Silver members can book four days before travel for the regular number of miles. when you book online. sale in the system with no fees or additional will keep you fully informed of all the latest miles to pay if the booking is done through a developments. or between four days and till the flights are open for sale in the system with a fee of US$ 20 fee or surrender of 3. you can book your reward flights and travel at very short notice. offers and Gulf Air local office or our through our World promotions.000 miles if the booking is done through a Gulf Air local office or through our World Wide Contact Centre. or between 14 days and till the flights are open for sale in the system with a fee of US$ 20 or surrender of 3. 5 . Blue members can book 14 days before travel for the regular number of miles. Wide Contact Centre. Quick redemptions There are no deadlines or booking fees Subject to redemption seat availability. To nominate your family current status of your account and also members simply visit gulfair. Your own website family membership numbers must be At the Falconflyer website which is quoted when you make their bookings accessed via gulfair. 6 . Family accounts* Nominate up to eight immediate family members and they can earn 70% of the regular mileage award on your behalf every time they fly .com/ffp You’ll find the required miles for redemption on page 50.com/ffp you can find and make sure that their cards shown out everything you need to know about the at check-in. codeshare flights. visit gulfair. Your nominated family members will each receive their own membership cards and numbers.com/ffp check all the latest news and special offers.even if they’re not travelling with you. For more information.To ensure that you receive their miles. Redemption for excess baggage at the Airport You can redeem your Falconflyer miles to pay for excess baggage at the Airport. This is a secure section where you will need * Note: Family members are not entitled to the to provide a username and password benefits and privileges of the programme nor can they accumulate miles when using partners or to log in. or on lower sub-classes* such as U. N. 7 . if your ticket is an upgrade in exchange of normal miles required booked in Y. N. Instant lounge upgrades X. S. Dubai and London miles. Please note: *Sub-classes tickets such as U. H. W and **T class. K. Q. Q and W can be redeemed for a free upgrade Falconflyer members accessing the Gulf in exchange of 150% of the regular required Air lounges in Bahrain. K. S. O. The agent will then check whether you have enough miles in your account to make the upgrade and carry out the booking. you can now make keep you fully updated and you will know up the difference by purchasing Top Up the outcome of your request before you miles. All you need to do is enquire at the lounge desk for Bahrain and Dubai airports or in ticketing desk at London Heathrow airport at least 60 minutes before your flight is due to depart. Members can upgrade their guests and you can purchase up to half the total if they are already prenominated family redemption value. E. For further details on lounge Please note that Top Up miles can only be upgrades please visit gulfair. X.com/ffp purchased at the time of claiming a reward. **T-class redemption ticket can be redeemed for The process is simple. O. V. Each 1. members. M.000 miles will cost US$ 25 board. L and B classes plus redemption charges as stated on page 40. E. V. but Gulf Air staff will the reward you want.Upgrades at the lounge are subject to seat Top Up miles If you don’t have enough miles to claim and meal availability. you can redeem your miles against free upgrade on Gulf Air flights. Heathrow airport can now request an upgrade to Falcon Gold premium class. we will do everything we can to Purchase lounge access at Bahrain.000 Falconflyer miles and AED 150 or 3.000 Flaconflyer miles at Dubai airport. and can redeeming miles for free flights and upgrades. purchase access for any additional guests. however. Right from booking tickets to for themselves and one guest. You can purchase access to our lounge at Bahrain when you fly Gulf Air for BD 30 or 5. Centre for any assistance with travel Gold members receive complimentary access enquiries. times when we simply cannot offer this. Blue members enjoy complimentary lounge access when flying Falcon Gold premium class on Gulf Air and when flying Economy can purchase access for themselves and accompanying travel companions. no cash or credit cards can be accepted. 8 .000 Falconflyer miles for each person/per entry. and can purchase access for their phone and call our World Wide Contact accompanying family and friends. A dedicated Arabic and English speaking Reservations Consultants are available to To ensure your comfort and that of all our offer Falcon flyers a personalised customer regular lounge guests. Dubai and London Airports ensure you feel at home when you fly Gulf Air. there may be certain service.Dedicated World Wide Contact Centre Silver members enjoy complimentary lounge Gulf Air Falconflyers can simply pick up the access. To access our London lounge you need to exchange 5. please visit gulfair.com/ffp 9 . Quiet lounge which features 7 individual sleeping cubicles. For further details on purchasing quiet lounge access. cash is not permitted. You can access the Quiet lounge for BD 15 or 3.com. They are not available on flights which Purchase Quiet Lounge access have a Gulf Air flight number but are operated by Bahrain Falcon Gold lounge offers a new our codeshare partners.Extra baggage allowance* You receive an automatic extra baggage Bonus for online bookings You will receive 250 bonus miles per web allowance over and above the allowance booking every time you book on gulfair. * Note: Service benefits are only available on Gulf Air. shown on your ticket. tier. Payments can only be made by credit cards or FFP miles.000 Falconflyer miles which can be paid separately upon entering the area. For Silver members this is on top of the regular miles award you the allowance is 15 kgs and for Gold it’s get from your ticket class and membership 20 kgs. * Please note: Cash payment for ‘top-up’ is not permitted for instant seat upgrades at the airport. All you have to do is present your valid Falconflyer membership card to our staff at the check-in counter at least two hours before departure. Upgrade requests are subject to seat and meal availability and are only applicable on Gulf Air flights. 10 . You’ll also find a full list of the miles required to upgrade on the destination of your choice on page 49. Instant seat upgrade at the airport T-class redemption ticket can be accepted for an You can redeem your miles at the airport upgrade to Falcon Gold at the airports in to upgrade to Falcon Gold.com/ffp and click on Instant seat upgrade for further details. Pre-nominated exchange of normal miles required plus family members travelling on Gulf Air flights redemption charges as stated on page 40. can also enjoy this facility. Please visit gulfair. • Gold members receive an extra 50% However. 11 .Seat Guaranteed Extra tier bonuses Silver members holding a fully flexible. Gold members are awarded for a particular sub-class in enjoy even higher priority. for J class tickets we will do our bonus miles utmost to accommodate the member in the premium cabin if possible. then Silver members will earn 25% of the 70% of miles. Member Gulf Air flights as follows: should contact our World Wide Contact • Silver members receive an extra 25% Centre or local Gulf Air offices at least 72 bonus miles hours before departure. on top of the If you’re a Silver member you get waitlist mileage awarded as per their class of priority over non-members if your desired booking. Economy. Silver and Gold members travelling in Falcon unrestricted Y or J class ticket will be Gold premium class will receive extra tier guaranteed seat in Economy even if the bonuses on top of the standard mileage for preferred flight is fully booked. if only 70% of miles Gulf Air flight is fully booked. For example. Silver and Gold members travelling Economy class will receive extra tier bonuses of Waitlist priority 25% and 50% respectively. You’ll find the listing of lounges on should contact our World Wide Contact page 53-54. membership number for easy recognition and more efficient baggage handling. even if you’re flying Economy preferred flight is fully booked. Silver members will receive one set of luggage tag while Gold members will receive two sets of luggage tags. Seat Guaranteed Gold members holding a fully flexible. Centre or local Gulf Air offices at least 48 hours before departure. for J class tickets we will do our Personalized luggage tags We’re happy to supply you with a luggage utmost to accommodate the member in the card and luggage card holder with name and premium cabin if possible. Economy Class. Member Class. Airport lounge access When you’re flying with Gulf Air you can use unrestricted Y or J class ticket will be the Falcon Gold or Business Class lounges at guaranteed seat in Economy even if the many airports.Priority baggage handling Our priority baggage handling will ensure Falcon Gold check-in You can save time by checking-in at the that your baggage is among the first to be Falcon Gold desk. even if you’re flying delivered to the reclaim area. 12 . However. com or call +973 17 33 85 51. Exclusive partner offers Many of our world class partners make extremely attractive additional offers which are available exclusively to our Gold members. irrespective of your class of travel. Gold membership for life.gold@gulfair. Lounge access is conditional upon members and their guests being suitably attired. have to take two flights a year to maintain redemptions and any questions you may Gold for life status. After that. Lounge access for guest A companion who’s travelling with you on Gulf Air can join you in the Falcon Gold or Business Class airport lounges. have about your account.000 loyalty points within Dedicated Gold desk As a Gold member you can contact the 5 years and we’ll be delighted to award you dedicated Gold desk and receive prompt.Gold for life membership Earn a total of 10. To contact the Gold desk please email your queries to ffp. you’ll only personal help with travel bookings. 13 . You’ll find full details of the airports where this benefit is available in the Informing section on page 53-54. Ascending How to become a Silver or Gold member New members of our Falconflyer programme are automatically enrolled at the Blue membership level. more advantageous Silver and Gold levels is simple and easy. 14 . which is valid for twenty years. Progressing to the higher. To qualify initially for Silver membership you need 900 points. Remember. 15 .500 exact number depends on the route and to 1. Better still. Your new Silver membership status is then valid for one year and your Gold membership is valid for two years. If you are downgraded from Silver to Blue you need to know your departure zone and or Gold to Silver. To work out how many loyalty member. 44-48. You’ll find all the relevant initial higher amount of loyalty points once details in the Informing section on pages again to qualify for the higher tier. if you are already holding Silver membership. membership within a 12 month period. less loyalty points are required to maintain your higher membership level for another years.As well as earning miles each time you fly with Gulf Air and on codeshare flights. the years of Gold membership drops from 2. if your journey involves more than As soon as you’ve earned the number of one flight on Gulf Air you’ll be awarded loyalty loyalty points required for Silver or Gold points for each flight. points you will receive for a particular flight. you’re immediately moved up to that level.750 points. if you are already a Gold class you fly. The requirement for a subsequent two you’re also credited with loyalty points. but you only need 630 points at the time of renewal to re-qualify for a second or consecutive year. you will need to earn the destination zone. Upgrade from Blue to Silver by redeeming your miles A totally new and convenient way to upgrade to Silver membership is through miles redemption. 16 . Your Blue membership will be upgraded to Silver within 72 hours from the time of submitting your request. you can request an upgrade to Silver tier by miles redemption online.com/ffp and choose Tier Upgrade option under ‘My Miles’. You’ll find the required miles for redemption on page 51. Follow the instructions and submit the complete form. All you have to do is access your membership account at gulfair. If you are a Blue member having at least 600 loyalty points and 5000 miles in your membership account. Earning You’ll find a comprehensive list of our How and where you earn miles from destinations and the miles you’ll earn flying When flying to them on pages 47. 17 . travel on all published Falcon Gold premium class. Likewise. Economy Class and Economy You will also earn 2 miles for every US$ 1 Excursion fares from Gulf Air. You will find full details in the Informing section on page 46. reduced basis. Earn more miles when you travel within the GCC and the Middle East cities. on a slightly in Gulf Air In-flight shopping. Flying on a full fare Economy Class ticket will earn you one Falconflyer mile for every mile you fly and flying on a full fare Falcon Gold premium class will earn you a generous cabin bonus up to 250% of the mileage award. spent on hotel bookings made through gulfair.com. The number of miles you earn will depend on the class of ticket and the distance flown. Remember that Silver members earn a further 25% more miles and Gold Gulf Air Falconflyer miles are awarded for members 50% more. earn 1mile for each Promotional or discounted fares may also dollar when you spend US$ 75 and more qualify for mileage awards. X.K.H. 18 .V. The Power of One Card billed in currencies Bahraini Dinars All other foreign currencies The partnership of Gulf Air and Standard Chartered Bank brings you one. Standard Chartered Falconflyer Credit Card is valid for Earn Miles 2 years bringing you the best of banking and Earn 2400 complimentary Falconflyer miles aviation.K.E and Q) via World Wide Call Centre.5% Free travel insurance The above are in addition to the existing benefits and privileges of Gold membership. in addition to the existing benefits of your Falconflyer membership.M. Now.B.L. Rewards on total banking relationship 2 complimentary upgrade coupons on activation of card (Y.E and Q) via World Wide Call Centre and Gulf Air offices.Y. upon activation and more miles for all your spending on your Falconflyer Gold Credit Card.C.V. Silver and Blue Credit Cards for Bahrain residents.L. single card offering you unparalleled travel and banking convenience. Gulf Air offices and gulfair.com Free fraud insurance Free purchase protection and extended warranty and more.M. Amount spent BD 3 BD 3 Miles earned 4 Falconflyer miles 6 Falconflyer miles Extra benefits of Falconflyer Gold Credit Card: you can enjoy the best of Gulf Air Falconflyer programme and Standard Chartered Credit Cards privileges: Single card for Falconflyer and banking transactions Earn Falconflyer miles on local and foreign transactions Earn Falconflyer miles on your total banking relationship Year round discount of 20% on Falcon Gold and 15% on Economy class (J. Upgrades are not applicable on bookings that include connecting flights and if there are any fees or charges to the original ticket it will continue to apply and should be paid at the time of issuing the upgrades 2 complimentary airport transfers in a year Interest rate 18% APR (Annual Percentage Rate) onwards with monthly rate of 1.Banking Enjoy the Standard Chartered Falconflyer Falconflyer Credit Cards at a Glance: Credit Card Falconflyer Gold Credit Card Gulf Air in partnership with Standard Chartered Bank is glad to present the allnew Falconflyer Gold. Come aboard and fly high.X.B.H. E and Q) via World Wide Call Centre and Gulf Air offices.K.16% . 19 Interest rate 26% APR (Annual Percentage Rate) onwards with monthly rate of 2.H. Credit Card.L.B.83% The above are in addition to the existing benefits and privileges of Silver membership.V. Card billed in currencies Bahrain Dinars All other foreign currencies Amount spent BD 3 BD 3 Card billed in currencies Bahraini Dinars All other foreign currencies Miles earned 3 Falconflyer miles 4 Falconflyer miles Extra benefits of Falconflyer Silver Credit Card: Amount spent BD 3 BD 3 Miles earned 2 Falconflyer miles 2 Falconflyer miles Extra benefits of Falconflyer Blue Credit Card: 1 complimentary upgrade coupon on activation of card (Y.X. Upgrades are not applicable on bookings that include connecting flights and if there are any fees or charges to the original ticket it will continue to apply and should be paid at the time of issuing the upgrades 1 complimentary airport transfer in a year Interest rate 22% APR (Annual Percentage Rate) onwards with monthly rate of 1.Banking Falconflyer Blue Credit Card Falconflyer Silver Credit Card Earn Miles Earn Miles Earn 1200 complimentary Falconflyer miles Earn 1800 complimentary Falconflyer miles upon activation and more miles for all upon activation and more miles for all your spending on your Falconflyer Blue your spending on your Falconflyer Silver Credit Card.M. visit your nearest Standard Chartered branch or call +973 17 53 15 32. For more information on Credit Cards. Visit any branch of Standard Chartered Bank in Bahrain Or visit the online form at Standard Chartered Website and you will be contacted by one of Standard Chartered Sales Representative Or download a printable application form available at Standard Chartered Website.Banking To apply: Currently only Bahrain residents are eligible to apply for the Standard Chartered Falconflyer Credit Card. 20 . If you plan your journey carefully. you can also earn them when you use selected services from our ever growing range of world class partners. 21 .com/ffp and clicking on partner offers. flying with Gulf Air. renting a car.com/ffp and click on partners.Participating How and where you earn miles from our partners As well as earning miles when you fly.Falconflyer Zone. staying at one of our partner hotels and paying for the trip with one of our partner credit cards. Not to forget the special bonuses and limited period promotions which we frequently offer in conjunction with our partners. You’ll find all the latest news in our award winning member newsletter. you could really clock up a great deal of miles and bring the rewards you want a whole lot closer. purchasing from our in-flight shopping or in partner retail business. or by visiting gulfair. For more detailed information about earning rates and benefits with our programme partners please visit gulfair. Bahrain . Kuwait .EGP 6 spent = 1 Pearl Point = 1 Falconflyer mile. Egypt .EGP 6 spent = 1 Pearl Point = 1 Falconflyer mile. Egypt .Financial Partners Platinum Card Ahli United Bank Bahrain . Oman . 1 CitiMile convert to 1 Falconflyer mile. Kuwait . *Only Citibank PremiereMiles card holders in Bahrain are eligible. Citibank* Oman .OR 3 spent = 2 Pearl Points = 2 Falconflyer miles.KD 1 spent = 3 Pearl Points = 3 Falconflyer miles. Classic Card Oman . Kuwait .BD 3 spent = 4 Pearl Points = 4 Falconflyer miles.BD 3 spent = 2 Pearl Points = 2 Falconflyer miles.OR 3 spent = 4 Pearl Points = 4 Falconflyer miles.BD 3 spent = 3 Pearl Points = 3 Falconflyer miles.OR 1 spent = 1 Pearl Points = 1 Falconflyer mile. 22 . Gold Credit Card Bahrain .KD 1 spent = 3 Pearl Points = 3 Falconflyer miles. Earn Pearl Points every time you use your AUB Credit Card.KD 1 spent = 3 Pearl Points = 3 Falconflyer miles. Financial Partners CrediMax American Express* 1 Falconflyer mile for every 1. *Only members holding American Express Cards issued in the Middle East starting with 3744. 1 Falconflyer mile for every 1 Bahraini Dinars spent on Credimax Platinum Card. Bahrain Credit Gold Card BD1 spent = 1 Falconflyer mile. 2 Membership Reward Points convert to 1 Falconflyer mile. Platinum Card BD2 spent = 3 Falconflyer miles. MasterCard Gold and JCB Gold.5 Bahraini Dinars spent on CrediMax Visa. BisB BISB award FFP miles as follows: Classic Card BD3 spent = 1 Falconflyer mile. 1 Falconflyer mile for every 3 Bahraini Dinars spent on Imtiaz MasterCard. 3766 and 3791 are eligible. 23 . Financial Partners Khaleeji Commercial Bank Classic Card BD1. 24 .5 spent = 1 Falconflyer mile. Platinum Card BD. BMI Bank 1 Falconflyer mile for every 2 Bahraini Dinars or 1 Bahraini Dinar equivalent for other foreign currencies spent on BMI platinum credit card.750 spent = 1 Falconflyer mile. Gold Card BD1 spent = 1 Falconflyer mile. 250 Falconflyer miles will be awarded by the hotel per stay at the Hotel Weekend and Prestige Rates. qualifying stay as a IHG Rewards Club member. InterContinental Hotels Group/IHG Rewards Club IHG Rewards Club 500 Falconflyer miles per 150 Falconflyer miles will be awarded by the hotel per stay at the Hotel Military and Long Stay Rates. 10. IHG Rewards Club points can be converted into Gulf Air Falconflyer miles. Corporate Rate and Best Available Rates.Hotel Partners Hilton HHonors 500 Falconflyer miles per stay at qualifying rates or 1 Falconflyer per US$ 1 spent on Gulf Hotel Bahrain eligible stays. For more information and reservations.500 Falconflyer miles. 25 . 500 Falconflyer miles will be awarded by the hotel per stay at the Hotel Properties based on Rack Rate.000 IHG Rewards Club points convert to please visit Gulf Hotel Bahrain or call 2. +973 17 72 61 07/8. 250 Falconflyer miles per stay at qualifying rates at Taj Upper Upscale Hotels. Radisson SAS Hotels & Resorts and Radisson Edwardian Hotels Rotana. Rotana 500 miles per stay at Rotana Hotels and Rayhaan Hotels by Rotana and 250 miles per stay at Arjaan hotel apartments by Rotana. 26 .Hotel Partners Millennium & Copthorne Hotels Taj Hotels Resorts and Palaces 500 Falconflyer miles per stay at qualifying 500 Falconflyer miles per stay at qualifying rates at Taj Luxury Hotels. 250 Falconflyer miles per stay at qualifying rates at The Gateway Hotel. Earn 500 Falconflyer miles for any qualifying stay at one of our 420 Radisson locations worldwide and at Park Plaza Hotels. Movenpick Hotels & Resorts 500 Falconflyer miles per stay at qualifying rates. Rotana Resorts and Rayhaan Resorts by Radisson Hotels & Resorts. rates. com/ffp and click on rental day up to a maximum rental duration Hertz. Dollar Rent A Car Members are also eligible for discounted 50 Falconflyer miles for each qualifying rates.000 Falconflyer miles for each qualifying rental made on Hertz Prestige Collection. your luxury car is contacting any of the Budget rental guaranteed to be waiting for you at your locations. of 30 days.budgetmiddle–east. the 250 Falconflyer miles for each qualifying rental made on contract rates. They must present their Gulf Air Falconflyer membership card at the Budget 1. Middle East and Africa members can earn 500 Falconflyer miles for each qualifying rental made on standard rates.Car Rental Partners Budget Rent A Car Hertz For every eligible rental in Europe. Rental desk when collecting the car. and you can rent a car worldwide at any Hertz location in North America. Bookings can be made at: www. complete with VIP service and even a personal introduction to the car.com or by With Hertz Prestige. destination. 27 . 500 miles. Europe and Australia. You also enjoy the best Gold parking spaces. Visit: gulfair. com/ffp and click on Sixt. rates.Car Rental Partners Please note: Sixt rent a car * Eligible Rentals are rentals made on retail 500 Falconflyer miles on each qualifying rental. Visit: gulfair. 28 . Complimentary rentals and bookings via 1000 Falconflyer miles for Sixt limousine service. eligible. Members are also eligible for discounted rates. Thrifty Car Rental 50 Falconflyer miles for each qualifying rental day up to a maximum rental duration of 30 days.com are not entitled for mile accruals. tour operators and on corporate rates are not * Car rental bookings through gulfair. 29 .Life Style & Leisure Jashanmal Earn 10 Falconflyer miles for every 1 Bahraini Dinar spent at any Jashanmal store in Bahrain. 30 .com/middle-east-asia. Hong Kong and Sudan.travellingconnect.Telecommunications Travelling Connect Earn up to 7 Falconflyer miles on outgoing calls from key mobile operators. visit: www. For full details. Batelco Al Dana Earn 30 Falconflyer miles for every 100 Bahraini Dinar spent. Earn up to 3 Falconflyer miles per minutes for incoming calls in India. P. I. Airlines.Airlines American Airlines First Class Booking class F 300% of the miles flown Booking classes A. R 140% of the miles flown Economy Class Booking classes Y.com/ffp and click on American booked. Mileage accrual will be determined using miles for free flights on American Airlines. (3) Tickets between North America and Latin America booked In Fare Class “O” are not eligible for mileage credit. applicable for travel in the cabin originally visit gulfair. For the Base Miles and Class of Service Bonus Miles more information on redemptions and conditions. Mileage accrual will be * Note: American Airlines reserves the right to determined using the Base Miles and change the eligible fare classes at any time Class of Service Bonus Miles applicable for travel without notice. K 100% of the miles flown Booking classes L. D. X (1) 210% of the miles flown Business Class Booking class J 200% of the miles flown Booking classes C (2). B. 31 . in the cabin originally booked. (2) Fare Class “C” is valid for upgrade to Business Class. Q. N. W. O (3) 25% of the miles flown (1) Fare class “X” is valid for upgrade to First You can also redeem your Gulf Air Falconflyer Class. V. H. M 50% of the miles flown Booking classes G. S. Airlines Jet Airways First Class Booking classes F. L 75% of the miles flown Deep Discounted Economy Class Booking classes Q. Z.com/ffp and click on Jet Airways. P 150% of the miles flown Premium Economy Class Booking classes Y. visit gulfair. I. J. M 125% of the miles flown Economy Class Booking classes T. A 200% of the miles flown Business Class Booking classes C. For more information on redemptions and conditions. 32 . S 50% of the miles flown Deeper Discounted Economy Class Booking class K 25% of the miles flown You can also redeem your Gulf Air Falconflyer miles for free flights on Jet Airways. U 100% of the miles flown Discounted Economy Class Booking classes N. B. M. M. visit gulfair. S Booking classes H.com/ffp and click on Virgin Atlantic. Q. N. O. U 100% of the miles flown Discounted Economy Booking classes X. D. U. For more information on redemptions and conditions. B. X. R. D Booking classes I. E 50% of the miles flown VAA Domestic Services Booking classes J. Q. L. R. N. Z 200% of the miles flown 150% of the miles flown Premium Economy Booking classes W. I. Y. L. 33 . K 150% of the miles flown 125% of the miles flown Economy Class Booking classes Y. Z. V.O.Airlines Virgin Atlantic Upper Class Booking classes J. C. C. E Fixed Level Sector Mileage 750 You can also redeem your Gulf Air Falconflyer miles for free flights on Virgin Atlantic. the applicable transaction with a relevant * Falcon Gold redemption tickets and upgrades partner. If any details are missing or if an entry is incorrect. A form The Gulf Air Falconflyer miles and loyalty allowing you to nominate up to eight points you earn are automatically credited immediate family members is available when to your account. the airport.com/ffp Use them in exchange for free upgrades on Gulf Air for yourself and/or a pre-nominated We do suggest that you always keep any travelling companion. Miles are valid for a period of three from Blue to Silver membership. Any claim must be made Use them in exchange for other Falconflyer within six months of the activity.Redeeming Redeeming How you can use redemption miles Everything you need to know about Use them in exchange for free flights on Gulf redeeming your mile Air for yourself or your pre-nominated family members in T & P classes only*. membership statement any time by visiting gulfair. (3) years from the date on which a Member undertakes the relevant flight or enters into * The T and P classes do not earn miles. offers which become available from time to time. are not eligible for Sleeper Seat service. please follow the instructions on Use them to gain exclusive access to our our website to find out how to make a lounges in Bahrain. Dubai and London. relevant tickets and boarding passes. retroactive claim. 34 . just in case it has not been automatically tracked Use them in exchange for excess baggage at and your account has not been credited. Redemption miles The currency you’ll need for claiming your Use them in exchange for a tier upgrade rewards. You can check your you log on to your account online. 000 miles Zone 6 5001. Between North America and Europe – October 15-May 15 2.000 miles 120.May 31 and August 16 .000 miles One way First Class (Z) Off Peak dates are as follows: 1.000 miles 180.000 miles 27. U.5000 39. Jet Airways and Virgin Atlantic Airways American Airlines (AA) Distance in miles One way Economy Class (T) One way Business Class (U) Zone 1 0-500 9.000 miles 18. top-up miles are not permitted Upgrade awards are not available on American Airlines flights Redemption Classes are: T.6000 45.000 miles Zone 2 501.000 miles 90.000 miles 72.000 miles 135.000 miles 90.000 miles 48.000 miles Zone 4 3001-4000 30.000 miles Zone 3 1501. Terms and Conditions: Airport benefits and privileges are not available to Falconflyer members travelling on AA Gulf Air Falconflyer family scheme and tier bonuses are not applicable on American Airline services Redemption flights are subject to availability and must be booked according to Gulf Air’s Falconflyer rules Member must have enough miles for the redemption.000 miles Zone 5 4001 .000 miles 30.3000 24. Between North America and Asia – October 1 – April 30 3.000 miles Zone 7 6001+ 60.000 miles 60.000 miles 117. Between North America and South America – March 1 .November 30 American Airlines Details.1500 15.000 miles 78.Use them for free flights on American Airlines.000 miles 45. Z 35 . 000 141.000 12.000* One way First Class n/a n/a n/a n/a n/a 81. D.000 18.000 36.000 24.000* One way Business Class 6.000* First Class is available on selected routes and will gradually be extended to other points on the network.000 54.000 94.000 48.000 18. top-up miles are not permitted Upgrade awards are not available on Jet Airways flights Redemption Classes are: X.000 47. R 36 .000 9. *Redemption rates for the Mumbai-Newark sector Jet Airways Details.000 24.Jet Airways (9W) Note: Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Distance in miles 0-250 251-500 501-750 751-1000 1001-3500 3501+ Award type Miles required to claim award One way Economy Class 3. Terms and Conditions Airport benefits and privileges are not available to Falconflyer members flying on Jet Airways and vice versa Gulf Air Falconflyer family scheme and tier bonuses are not applicable on Jet Airways services Redemption booking should be done at least 14 days prior to departure Member must have enough miles for the redemption.000 27. 500 45.000 45.000 70.000 70. G 37 .500 70.000 80.500 42.000 60.000 80. and tickets issued within 72 hours of booking Member must have enough miles for the redemption.000 120.000 42.000 45.000 100.500 60.000 55.000 100.500 80.000 120.000 38.000 50.Virgin Atlantic Airways Route .500 42.000 100.000 70.000 70.000 80.000 38.London to US Atlanta-Boston-New York (JFK/Newark)-Washington DC Chicago Miami-Orlando-Las Vegas-Los Angeles-San FranciscoVancouver Orlando to/from Glasgow Orlando to/from Manchester Cancun CARIBBEAN Antigua-Barbados-Cuba-Grenada-St Lucia Barbados to/from Manchester AFRICA Cape Town-Johannesburg Lagos MIDDLE EAST Dubai INDIA Delhi-Mumbai FAR EAST Hong Kong Shanghai-Tokyo Economy (T) Premium Economy (P) Upper Class (G) 35.000 100.000 70.000 100.000 100. top-up miles are not permitted Upgrade awards are not available on Virgin Atlantic flights Redemption Classes are: T.000 80.000 70.000 50.000 100.000 60.000 42.000 70. Terms and Conditions: Airport benefits and privileges are not available on Virgin Atlantic Services Gulf Air Falconflyer family scheme and tier bonuses are not applicable on Virgin Atlantic services All redemption flights are subject to availability must be booked at least 14 days prior to departure.000 100.000 100.000 Virgin Atlantic Details.500 42.000 35. P.000 45.000 70.000 80. com. They’re flexible too as you can choose unlimited stopovers. Please bear in mind that we aim to make your choice as wide as possible but there are times of the year. Call the Gulf Air World Wide Contact Centre. they can’t be made by your travel agents. Charges can be paid in cash or miles. you can now redeem miles and book your flights online using mileage calculator. Step two: Identify yourself as a Gulf Air Falconflyer to the reservations staff. You can even choose to redeem your miles for a one way trip. free flights with Gulf Air are by far the most popular form of reward. 38 . Please note that bookings for free flights must be made directly with Gulf Air. With this convenient feature on our website. * Please note: If your journey involves more than one Gulf Air flight you need to exchange the number of miles required for each flight. your local Gulf Air office or visit gulfair. with the online redemption booking engine 5 languages on gulfair. The amounts shown are for one way flights. All flights must be booked at the same time and open status tickets are not permitted. If you find that you’re unable to travel as booked. Select the flights you want to book and a reservation will be made for you. who’ll be able to give you instant answers on seat availability.Redeeming How to redeem your miles Step three: For the vast majority of Falconflyer. They’ll assist you in rebooking your trip. add together the one way figures. Service charges will apply to any changes to free flight bookings. Step one: You’ll find a full list of the miles you’ll need to claim the reward flight you want in the Informing section on page 43. please contact your local Gulf Air office or World Wide Contact Centre minimum of one day before departure. Step four: You’ll need to provide your current email address so that a written confirmation of your tickets can be sent to you. especially busy holiday periods. And now redeeming miles has never been easier or faster.com. To calculate the number required for your particular journey. when the availability of free flights will be severely restricted. You can make your booking a maximum of 11 months before your intended flight and minimum of till flights are open for sale in the system. Rules for Falconflyer redemption tickets Blue Silver Gold Normal Redemptions 14+ days before travel for the regular number of miles if booking through a Gulf Air office or World Wide Contact Centre. No fees for booking online. *Till flights are open for sale in the system with no fees or additional miles to pay if booking through a Gulf Air office or World Wide Contact Centre. Between 4 days-*till flights are open for sale a fee of US $20 or 3.000 miles if booking through a Gulf Air office or World Wide Contact Centre. *Till flights are open for sale with no fees or additional miles to pay if booking through a Gulf Air office or World Wide Contact Centre. 39 . No deadline for booking online. No fees for booking online.000 miles if booking through a Gulf Air office or World Wide Contact Centre. Quick Redemptions Between 14 days-*till flights are open for sale a fee of US $20 or 3. Changes to Unticketed Redemption tickets No fee No fee No fee * Flights are open for sale until few hours before departure depending on the travel destinations. 4+ days before travel for the regular number of miles if booking through a Gulf Air office or World Wide Contact Centre. No deadline for booking online. 000 miles applies. the ticket can be rebooked for a service fee of : US$ 40 or 6. No shows If a member fails to show up for the booked flight. ** If a member fails to show up for the booked flight. re-routing or change in class of travel) Changes can be made up to one day before travel for a fee of US$ 40 or 6. The ticket will be forfeited if the member is a no show on same sector twice Maximum of two re-bookings per return ticket is allowed Charges apply for both OW and RT Refund of miles. NOTE: No charge for date change of travel. 40 .Rules for Falconflyer redemption tickets (continued) Blue Silver Gold Changes to ticketed Redemption bookings (changes to outbound or return flights. A fee of US$ 20 or 3. Must be cancelled one day before departure.000 miles. Cancellations Must be cancelled four days before departure.000 miles applies. the ticket can be rebooked for a service fee of : US$ 40 or 6. ** Terms and Conditions apply: Rebooking after no show can only be done once per sector.000 miles for Europe & Far East.000 miles for Europe & Far East.000 miles for GCC & Middle East. ** If a member fails to show up for the booked flight. and taxes are not permitted No shows Conditions are not applicable to redemption upgrades Note: One day is based on 24 hours before departure. To be cancelled at least one day before departure. US$ 80 or 12.000 miles. Changes can be made up to one day before travel. A service charge of US$ 40 or 6.000 miles is charged for ticket re-routing and/or change in class of travel.000 miles for Asia. Changes can be made up to one day before travel for a fee of US$ 20 or 3.000 miles applies. US$ 60 or 9.000 miles for GCC & Middle East. US$ 80 or 12. US$ 60 or 9. A service charge of US$ 20 or 3. fees. A service charge of US$ 20 or 3.000 miles for Asia. the ticket and all related charges will be forfeited. com/ffp and click on free London Heathrow Airport. members may tickets need to exchange 150% of the request an upgrade subject to seat and meal regular miles for free upgrade redemption. charge of GBP40 in addition to the required miles. You can request an upgrade as soon as you’ve bought a relevant ticket. It is also available upon request in class or even on lower sub-classes such as the designated lounges and at the airports. Upgrades must be booked and confirmed Falconflyer members can redeem their miles through a local Gulf Air office or World Wide against free upgrade on Gulf Air flights if Contact Centre until flights are open for sale in their tickets are booked on Y. but if the one you want is available it will be Please note: confirmed to you immediately. availability. And once you’ve clocked travelling companion. O. U. L. E. Q or W Sub-classes However. at some lounges. so that they can fly in even more You can also use your miles to upgrade a style and comfort. family member) so that you can both travel upgrading to Falcon Gold premium class. When upgrading from Economy to Falcon For further conditions regarding upgrades. This is a passenger duty we are obligated to pass on to HM Revenue and Customs. X. This applies to all members who want to upgrade to Falcon Gold premium class. there will be a upgrades. Upgrades are subject to availability. V. by calling the Gulf Air World Wide Contact Centre or the local Gulf Air office.Upgrades Falconflyers like to reward themselves with upgrades. H. (who is prenominated up enough miles you can do just that. S. K. 41 . You’ll find a full list of the miles you’ll need to claim the upgrade you want on page 49. M and B the system. Gold premium class at the Ticket desk at please visit gulfair. N. together in the same class. O.com Post: Gulf Air Falconflyer Department P. please contact us on: Telephone: +973 17 37 37 37 Fax: +973 17 33 87 68 Email: ffp@gulfair. Box 13888 Kingdom of Bahrain 42 .Contacting How to get in touch with us For commercial flight bookings and redemptions. For specific Falconflyer related enquiries.com for your local contact centre telephone number. or simply visit gulfair. you can contact us at our World Wide Contact Centre. Informing All the charts and information you need 43 . Dubai Al Maktoum. Thiruvananthapuram. Medina. 44 . Iraq. Dubai. Muscat. Indian Sub-Continent & Africa Athens. Doha. Zone 3: Europe & Far East Frankfurt. Lahore. Baghdad. Kochi. Manila. Sialkot. Riyadh. Najaf. London.Zones . Bahrain. Sanaa. Peshawar. Karachi. Beirut. Paris. Larnaca. Jeddah. Dammam. Khartoum. Zone 2: Eastern Mediterranean. Chennai (Madras). Mashad. Addis Ababa.Gulf Air Zone 1: GCC. Istanbul. Tehran. Delhi. Bangkok. Mumbai. Amman. Kuwait. Islamabad. Cairo. Iran & Middle East Abu Dhabi. Moscow. Loyalty points awarded for one way flights on Gulf Air Economy class Falcon Gold premium class Between cities in Zone 1 50 100 From Zone 1 to Zone 2 and vice versa 50 100 From Zone 1 to Zone 3 and vice versa 100 250 45 . K. 46 . X.3 Economy fares in ticket class H. W 50% of the distance flown in Zone 1 Economy fares in ticket class U. O. N. K. E. L. Q.3 Economy fares in ticket class U.3 Falcon Gold fares in ticket class J 250% of the distance flown in Zone 1 Falcon Gold fares in ticket class J 200% of the distance flown in Zone 2.3 To find out your booking class please refer to the class column on your ticket. W 25% of the distance flown in Zone 2. M. Q. I 150% of the distance flown in Zone 1 Falcon Gold fares in ticket class D. L. O. I 140% of the distance flown in Zone 2.3 Falcon Gold fares in ticket class D. X. S. S. B 75% of the distance flown in Zone 1 Economy fares in ticket class H. B 50% of the distance flown in Zone 2. E.Miles awarded for different fares on Gulf Air Economy fares in ticket class Y 125% of the distance flown in Zone 1 Economy fares in ticket class Y 100% of the distance flown in Zone 2.3 Falcon Gold fares in ticket class C 200% of the distance flown in Zone 1 Falcon Gold fares in ticket class C 150% of the distance flown in Zone 2. V. M. V. N. 355 300 859 1490 643 2115 .424 961 1749 618 3.992 1.340 1.124 300 1.595 794 1.500 528 546 2. Falcon Gold earns up to 250% of the total miles flown.435 1.629 300 301 303 2.759 1.171 3. i.034 1.480 1.580 868 696 2133 1.378 Kochi Kuwait Lahore Larnaca London Manila Mashad Medina Moscow Mumbai Muscat Najaf Paris Peshawar Riyadh Sanaa Sialkot Thehran Thiruvananthapuram 47 Economy Class (Y) 2.020 300 1.200 2.Miles awarded for one way flights on Gulf Air Relevant cabin and tier bonuses will be added where applicable.045 1.154 4.e. Between Bahrain and Abu Dhabi Addis Ababa Amman Athens Baghdad Bangkok Beirut Cairo Chennai Dammam Delhi Doha Dubai Dubai Al Maktoum Frankfurt Islamabad Istanbul Jeddah Karachi Khartoum Economy Class (Y) Between Bahrain and 300 1. 332 Frankfurt/Dallas 5.142 Paris/Dallas 4.442 London/Miami 4.430 Miles will only be awarded for AA codeshare flights which have a GF flight number.950 London/Dallas Fort Worth 4.458 Paris/Chicago 4. 48 .751 London/Los Angeles 5.948 Paris/Miami 4.635 Frankfurt/Chicago 4. Codeshare flights operated by Cyprus Airways in Economy Class (Y) between: Larnaca/Athens 579 Larnaca/Thessaloniki 702 Miles will only be awarded for CY codeshare flights which have a GF flight number.589 Paris/New York 3.267 London/Chicago 3.Miles awarded for one way Codeshare flights on Gulf Air Codeshare flights operated by American Airlines in Economy Class (Y) between: London/New York JFK 3.130 London/Boston 3. Free flight and upgrade calculator This shows the number of miles required for a free flight or upgrade with Gulf Air.000 miles 3.000 miles *Please note that airport taxes and a fuel surcharge are applicable on some redemption tickets.000 miles 9.500 miles For each one way sector between Bahrain and: Cities in Zone 2 9.000 miles 13. For more information please contact your local Gulf Air office and/or our Worldwide Contact Centre.000 miles 36.000 miles 4.000 miles 48. 49 .000 miles 24.500 miles Cities in Zone 3 24.000 miles Class Upgrade 100% Class Upgrade 150% 6. Economy Class (T) For each one way sector between Cities in Zone 1 Falcon Gold Premium Class (P) 3.000 miles 18. Mashad. Islamabad.000 Excess Baggage Zone Classification Zone 1: GCC. Zone 2: Middle East. Najaf.500 20. Zone 3: Far East & Europe Bangkok. Sialkot. Bahrain. Medina. This facility is applicable on flights operated by Gulf Air only. Chennai (Madras). Sanaa. Jeddah. 50 . Beirut.500 16. Delhi. Moscow. Paris.Excess Baggage Redemption Below is the table showing Falconflyer miles charges for excess baggage per 5kg blocks. Baghdad.000 23. Doha. Kochi.000 20.500 13. Thiruvananthapuram. Athens. Peshawar. Dammam. Muscat. Mumbai. London. Riyadh. Cairo. Manila. Kuwait. Larnaca. Dubai.500 9.000 Zone 2 Middle East. Lahore. Frankfurt. Tehran. Africa & ISC 9. Africa & Indian Sub-Continent Amman. Istanbul. Karachi. Addis Ababa. Iraq & Iran Abu Dhabi. Iraq & Iran 6. Dubai Al Maktoum.000 Zone 3 Far East & Europe 16. From / To ZONE 1 ZONE 2 ZONE 3 Zone 1 GCC. Khartoum. 000 Miles 201 --.000 Miles 51 .200 10. Points needed for tier upgrade Miles required for redemption (Multiples of 100 only) 100 and less 5.300 15.000 Miles 101 --.Upgrade from Blue to Silver tier by miles redemption This shows the number of miles required to upgrade from Blue to Silver tier. Our international network Abu Dhabi Khartoum Addis Ababa Kochi Amman Kuwait Athens Larnaca Baghdad Lahore Bahrain London Heathrow Bangkok Manila Beirut Mashad Cairo Moscow Chennai Medina Dammam Mumbai Delhi Muscat Doha Najaf Dubai Paris Dubai Al Maktoum Peshawar Frankfurt Riyadh Islamabad Sanaa Istanbul Sialkot Jeddah Tehran Karachi Thiruvananthapuram 52 . Transit area Islamabad CIP Lounge Departure lounge Istanbul Millennium Lounge 1st floor . You may also use the facilities of the following lounges around the network.Departure area Jeddah First Class Lounge Departure hall International terminal –Departure lounge after Immigration Karachi CIP Lounge 1st floor .Immediately past Immigration Addis Ababa Cloud Nile lounge Departure Area Amman Crown Lounge South Terminal. you’re welcome to use the dedicated Falcon Gold lounges in Bahrain. Dubai and London.Airport lounge facilities If you’re a Gulf Air Silver or Gold member departing on Gulf Air.3rd floor Athens British Gallery’s Lounge Opposite gate A11 Bahrain Falcon Gold lounge Departure Area on right hand side Bangkok Louis Tavern Lounge 3rd Floor Baghdad Iraqi Airways First Class Departure area.opposite gate 46 Lounge Beirut Cedar Lounge 1st floor behind the Immigration departure Cairo CAA & EAS Lounges Departure hall Chennai Oberoi Clipper Lounge 1st Floor -Departure area Dammam Abdul Majeed AbulJadayel Departure hall Delhi ITC Welcome Group Lounge Transit area Dubai Golden Falcon Lounge Departure hall.next to gate 122 Dubai Al Maktoum Marhaba lounge Transit area. City/Airport Lounge Location Abu Dhabi Abu Dhabi Airport Hotel Lounge 1st floor.Departure hall 53 . ground level Doha Oryx Lounge Departure hall Frankfurt Marco Polo Lounge Terminal 2 . next to Hariraya Restaurant Moscow Airport Business Lounge Departure hall Mumbai Clipper Lounge Terminal 2BC .Transit area Muscat Plaza Premium Lounge Departure hall after Immigration and Security Paris Salon Premiere Located airside nearby gate C83 Peshawer Executive Lounge Beside terminal building outside departure hall Riyadh Attar First Class Lounge Departure hall .gate 18 Sanaa Balqees Lounge Departure hall Thiruvananthapuram Ruby Arena In Security Holding area.Terminal 4 Manila Pagstop Lounge 4th floor.City/Airport Lounge Location Khartoum Chief House Departure hall Kochi Casino Flight Services Departure area Kuwait Dasman Lounge Mezzanine floor Lahore CIP Lounge Departure hall Larnaca Executive Lounge 3rd floor . new International * Code share flights are not entitled for any lounge facilities.Departure area London Heathrow Falcon Gold Lounge Departue hall . 54 . get in touch with our Worldwide Contact Centre at +973 17 37 37 37 or visit our dedicated Falconflyer page at gulfair.gulfair.com/ffp All information is accurate as of 09th October 2014. 55 .Defining For details regarding membership Terms and Conditions.com/English/ffp/Pages/Rules.aspx For more information or clarification. please visit http://www.